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  1. Home & Family Is MPA a joke? I noticed my Samsung refrigerator freezer side is not making ice ( ice melts to water) , and also building up moisture in the freezer side. I use internet to schedule appointment and received a computer message to contact customer service. I called the number and customer service rep. gave me an appointment for Aug 6th. It is two weeks away from my initial request(July 26). I checked again the website for faster response and noticed that if I pay $65.00 service charge you get appointment on July 31st. What a rip off? I paid 3 year maintenance contact for peace of mind and sears is ripping me off. If water leaks in the kitchen it will damage the wood floor also. Why your sales people want us to buy MPA if you cannot protect the customers in a reasonable time frame?