Clear Spot 4G (Apollo)

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2.0 stars 20 user reviews
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    0.5 stars
    on by Frannie98

    Pros: Not sure there are any pros...

    Cons: Service constantly drops. HORRIBLE customer service.

    Summary: If I could give zero stars I would. CLEAR service constantly drops. I'm talkin' several times a day - up to every 30 minutes or so. I contacted customer service several times to get some help. First they said they would refresh my connection - that it would take 24 hours. That didn't work. Then they said they would send me a new modem. They wanted to charge me $9.95 to pay for shipping! I had to speak to a manager to get them to waive the shipping charge! When I talked to the manager, I expressed my unhappiness about their service. At the end of my call, they said I would get the new modem in a few days. Then a few minutes after the phone call ended, my internet showed a Certificate Error - - - I COULD NO LONGER USE MY INTERNET! The Certificate Error was from CLEAR! My internet access would only allow me to open the CLEAR website and the error message stated that I needed to contact customer service. I first used their chat and began chatting with a customer service agent who said there was nothing they could do - that my account showed that my modem was broken and I needed to wait until my new modem arrived!!! Then I called customer service and spoke to a woman who tried to feed me the same bull. The new modem would take several days to get to me and there was nothing she could do for me! What REALLY happened was they decided to cut me off because I spoke up about their crappy service. I finally asked to speak to a manager and asked her if CLEAR planned to pay me for the wages I would lose due to not having internet access, since I work at home and need internet. She went away for a few minutes. When she came back she was magically able to restore my internet access!
    LIARS!!! They are evil! They will screw with you just because they can. HORRIBLE!!!! The worst customer service I have ever experienced!!!

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