


The Seneca Park Zoo’s policies and rules are as follows:


Seneca Park Zoo Society does not offer refunds on admission, camps, classes, memberships or special event ticket purchases. As a non-profit organization, we will extend your membership or provide you with another complimentary service.

ZooShop purchases are refundable when the original receipt is presented within 15 business days of the purchase date.


The Seneca Park Zoo strives to create a safe and enjoyable experience for all of our visitors, as well as our animals. Please click here for a list of the rules to follow.


Chaperones are an integral part of a successful field trip. It is an important responsibility and can help make the group’s experience safe, fun and educational. The Zoo requires a minimum of one chaperone for every five students. Click here to view our Chaperone Tips.