<p>I'm new with my 3D printer, I just print two different pawn pieces from thingverse. I just used Cura to convert the files to be readable for the printer. Is my problem with the pieces has to do with the configuration from the Cura software? or with my printer itself? </p>

<p><a href="https://i.stack.imgur.com/xh3Bi.jpg" rel="nofollow noreferrer" title="Print showing issue"><img src="https://i.stack.imgur.com/xh3Bi.jpg" alt="Print showing issue" title="Print showing issue"></a></p>

<p>Update:</p>

<p>I just printed a baymax that came with the SD printer. And it looks awesome. I think the problem is with the configuration from Cura.</p>

<p><a href="https://i.stack.imgur.com/iXMhm.png" rel="nofollow noreferrer" title="Print of acceptable quality"><img src="https://i.stack.imgur.com/iXMhm.png" alt="Print of acceptable quality" title="Print of acceptable quality"></a></p>

That looks like horrible underextrusion. Either the extruder steps/mm are way off, but more likely is that your nozzle is clogged (because I wouldn't expect the steps/mm to be this far off). It's also possible that the temperature you're printing at is inappropriate for the filament you're using. Also, make sure that the fan that is cooling the heatsink of the extruder is always on. If not, filament may soften in places it's not supposed to and jam.
Try heating the extruder up and pushing the filament through by hand. You'll probably feel a lot of resistance and the filament won't come out smoothly. You could try doing a couple of
cold pulls
, that is, put a piece of filament in while the hotend is hot, then let it cool down and attempt to extract the filament at the lowest possible temperature. This may pull debris or particles blocking the nozzle out.
If this doesn't help, there are various other ways of clearing a clog from the nozzle. One popular technique is disassembling the entire hotend and burning out all the debris from the nozzle with a blowtorch. Another is using a special drill bit to clear out the nozzle but this has a high risk of damaging it.