/*
Copyright (C) 2001-2020 OTRS AG, https://otrs.com/
Copyright (C) 2021-2023 Centuran Consulting, https://centuran.com/

This software comes with ABSOLUTELY NO WARRANTY. For details, see
the enclosed file COPYING for license information (GPL). If you
did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
*/

@media screen,projection,tv,handheld {

/**
 * @package     OTRS Framework - Skin "Default"
 * @section     TicketZoom
 */

/**
 * @section     Header
 */

.TicketZoom .Content {
    padding: 8px 10px 0;
}

.TicketHeader {
    width: 80%;
    overflow: hidden;
    position: relative;
}

.TicketHeader h2 {
    margin: 3px 0 0;
    padding: 10px 64px 15px 36px;
    font-size: 24px;
    line-height: 24px;
    position: relative;
    float: left;
}

.RTL .TicketHeader h2 {
    padding: 10px 36px 15px 0px;
    float: right;
}

.Flag span.PriorityID-1 {
    background-color:#03c4f0;
}

.Flag span.PriorityID-2 {
    background-color:#83bfc8;
}

.Flag span.PriorityID-3 {
    background-color:#cdcdcd;
}

.Flag span.PriorityID-4 {
    background-color:#ffaaaa;
}

.Flag span.PriorityID-5 {
    background-color:#ff505e;
}

.Flag {
    top: 15px;
    left: 6px;
    width: 21px;
    height: 16px;
    line-height: 16px;
    text-indent: -9999px;
    position: absolute;
    display: block;
}

.RTL .Flag {
    left: auto;
    right: 6px;
}

.Flag span {
    height: 15px;
    line-height: 15px;
    border: 1px solid transparent;
    border-bottom: none;
    display: block;
}

#ZoomSidebar {
    float: right;
    width: 18%;
}

#Metadata, #Activities {
    line-height: 20px;
    float: right;
    margin-right: 5px;
    width: 100%;
    padding: 0px 0px 7px 0px;
    border: 1px solid #E9E9E9;
    border-bottom: 1px solid #DDD;
}

#Activities {
    margin-top: 20px;
    padding: 0px;
}

#Activities li {
    padding: 3px 10px;
    border-bottom: 1px solid #ddd;
}

#Activities li:last-child {
    border-bottom: 0px;
}

.RTL #Metadata {
    float: left;
}

#Metadata li {
    padding: 2px 10px;
}

#Metadata li.Header {
    padding: 0px;
    margin-bottom: 7px;
}

#Activities li.Header {
    padding: 0px;
}

#Metadata li.Header div.MessageHeader,
#Activities li.Header div.MessageHeader {
    padding: 2px 10px 1px 10px;
}

#Metadata li .Key {
    color: #666;
}

#TicketOptions {
    position: absolute;
    right: 0px;
    top: 20px;
    overflow: hidden;
}

.RTL #TicketOptions {
    right: auto;
    left: 0px;
}

#TicketOptions li {
    display: inline-block;
    margin-left: 5px;
}

#TicketOptions .Print,
#TicketOptions .ZoomExpand {
    color: #777;
    font-size: 15px;
}

#TicketOptions .Print:hover,
#TicketOptions .ZoomExpand:hover {
    color: #f92;
}

#TicketOptions .ZoomExpand.ExpandAll .fa-minus {
    display: none;
}

#TicketOptions .ZoomExpand.ExpandOne .fa-bars {
    display: none;
}

.RTL #TicketOptions .ZoomExpandAll {
    margin: -2px 4px 0 0;
}

.TicketZoom .Age {
    width: auto;
    padding: 0;
}

/**
 * @section     Messages
 */

#Messages {
    border: 1px solid #E9E9E9;
    border-bottom: 1px solid #DDD;
    position: relative;
    z-index: 10;
    width: 80%;
    float: left;
}

#Messages li {
    position: relative;
}

#Messages li:last-child .MessageHeader,
#Messages li.Visible:last-child .MessageContent {
    border-width: 0;
}

#Messages li.Visible:last-child .MessageHeader {
    border-width: 1px;
}

.MessageHeader {
    padding: 5px 8px 3px;
    color: #6A6A6A;
    background-color: #eee;
    border-bottom: 1px solid #D6D6D6;
    position: relative;
}

.Visible .MessageHeader,
.Visible .MessageHeader a {
    color: #222;
}

.MessageHeader a {
    color: #6A6A6A;
}

.MessageHeader h3 {
    font-weight: bold;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    width: 90%;
    line-height: 130%;
}

.MessageHeader h3 span {
    font-weight: normal;
}

.MessageHeader .Age {
    position: absolute;
    top: 5px;
    right: 8px;
}

.RTL .MessageHeader .Age {
    left: 8px;
    right: auto;
}

.MessageBody {
    height: 0;
    overflow: hidden;
}

#Messages li.Visible .MessageBody {
    height: auto;
}

#NoArticles {
    border: 1px solid #E9E9E9;
    border-bottom: 1px solid #DDD;
    position: relative;
    z-index: 10;
    width: 80%;
    float: left;
}

#NoArticles li {
    line-height: 30px;
    padding: 2px 10px;
    border-top: 1px solid #FFF;
    position: relative;
}

.SeperatorRow {
    border-top: 1px solid #FFF;
    border-bottom: 1px solid #E8E8E8;
    background: #FCFCFC;
}

.Details {
    padding: 4px 13px;
    font-size: 11px;
    color: #525252;
    line-height: 16px;
}

.Details > div {
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.Details .Label {
    width: 65px;
    margin: 0 3px;
    color: #AAA;
    float: left;
    text-align: right;
}
.RTL .Details .Label {
    text-align: left;
}

.Details .Attachments {
    padding-top: 2px;
}

.Details .Attachments .Label {
    text-indent: -9999px;
    text-align:left;
}
.RTL .Details .Attachments .Label {
    text-indent: -9999px;
    text-align:right;
}

.Details .Attachments div {
    display: inline;
    white-space: normal;
}

.Details .Attachments span {
    margin-right: 12px;
}

.RTL .Details .Attachments span {
    margin-right: 0;
    margin-left: 12px;
}

.DownloadAttachment a {
    color: #000;
}

.MessageContent {
    padding: 13px 8px;
    background: #FFF;
    border-bottom: 1px solid #E9E9E9;
    -webkit-overflow-scrolling: touch;
    overflow: auto;
    width: 98%;
}

.TicketZoom iframe {
    width: 100%;
    border: none;
}

#FollowUp  {
    margin: 0 13px 8px;
    color: #6A6A6A;
    background: #eee;
    border-left: 1px solid #D6D6D6;
    border-right: 1px solid #D6D6D6;
    position: relative;
    width: 77%;
    float: left;
}

#FollowUp.Visible {
    border-bottom: 1px solid #D6D6D6;
}

.JavaScriptAvailable #FollowUp {
    margin-bottom: 30px;
}

.JavaScriptAvailable #FollowUp #Messenger {
    height: 0;
    overflow: hidden;
}

#FollowUp.Visible #Messenger {
    height: auto;
    border-top: 1px solid #EEE;
}

#Messenger #Subject {
    width: 300px;
    color: #444;
    background: transparent;
}

#Messenger textarea {
    display: block;
}

#Messenger textarea:focus {
    border-color: #888;
}

#Messenger fieldset {
    margin: 8px 7px 10px;
    border-color: #D6D6D6;
}

.Attachment {
    padding: 9px 0 4px 138px;
}

.RTL .Attachment {
    padding: 9px 138px 4px 0;
}

#Messenger .ActionRow {
    margin: 0 -1px -1px;
    padding: 8px 13px;
    background-position: -30px;
    border: 1px solid #B8BBBB;
    text-shadow: none;
}

#ReplyButton {
    bottom: -22px;
    height: 10px;
    margin: 0 13px;
    padding: 4px 8px 7px 8px;
    color: #999;
    background: #F0F0F0 no-repeat 6px 6px;
    border: 1px solid #D6D6D6;
    border-top: none;
    display: none;
    position: absolute;
    -webkit-box-shadow: 0 0 3px #F6F9F9;
    box-shadow: 0 0 2px #F6F9F9;
}

.JavaScriptAvailable #ReplyButton {
    display: block;
}

#ReplyButton:hover {
    color: #555;
}

.Visible #ReplyButton {
    display: none;
}

/**
 * @subsection  ArticleBody
 * @note        styles for article body
 */
.MessageBrowser {
    margin: 5px 0;
    padding: 0px;
    border: 1px solid #999;
    border-radius: 2px;
    position: relative;
}

.MessageBrowser p {
     margin: 0;
     padding: 5px 25px 5px 25px;
     background-color: #DDD;
     font-size: 11px;
     text-align: center;
}

.MessageBrowser a.Close {
    display: block;
    width: 12px;
    height: 12px;
    position: absolute;
    right: 4px;
    top: 4px;
    color: #5D5D5D;
}

.MessageBrowser a.Close:hover {
    color: #000;
}

/**
 * @subsection  Message colors
 */

.agent {

}

} /* end @media */
