Not as good as other Kimpton hotels!
I stayed at the hotel for 3 nights. The trip started off nicely, the doorman was welcoming and so was the person at the front-desk. However, the person took about 20-25 minutes to check me in as the 'computer was working very slowly' that day. After that, I had called for a cab and the person told me he will call me back in 5-10 minutes and never called back. When I tried ordering something from in-house dining on the day I was leaving, the line got transferred to front desk and again the person said he will ask in-house dining to call me back. However I waited for 30 minutes and then it was too late to order something as I had no idea when they would get the food and I had to leave for the airport (I also had to arrange the cab myself as the hotel staff was not helpful). However, I really liked the location of the Hotel, Market street is adjacent and so is the Powell-Hyde cable car, Asian Art Museum area and other major attractions in San Francisco.