Extremely poor and rude customer service
First of all the pool wasn't working and they act as if that's okay. Not for the price you pay!!!
The customer service is horrible. They have a shuttle service that take you within 5 miles of the hotel. So we wanted to go to the mall which is within range so when I call to ask they told me that they can't take me to the mall because the mall service runs every 3 hours and the next one is in 2 hours. So I asked the guy "You take guests within 5 miles of the hotel right?" and he answered "Yes but just not the mall." So I tell him if I find something close to the mall will you take me there "He was like yes" so I said "Can you just take me to the mall then?" and he was like sorry "We can't do that, mall shuttles run every 3 hours."
ARE YOU SERIOUS???? So I ended up looking up a restaurant half a mile away from the mall and going down to the shuttle desk. The guy I had just spoken to was there. I ask them to take the to the restaurant. He asked me if it was near the mall, I said yes, but you won't take me to the mall so...
Then he started being dumb was like well if you have asked me for a favor, I would have said yes. ARE YOU KIDDING ME?? You are a 4 star hotel!!! You should have been taught customer service and offered me a ride there when I asked over the phone.
Never staying here again.