Horrible Customer Service
Let me start this review by saying that I am not one to write a review - but I felt I must after our experience at this hotel - it really doesn't take much to please me when I travel - but for the amount of money ($1725 for 5 nights) I do expect cleanliness and customer service. We picked this hotel based on location and reviews - hoping for a pleasant experience - it was far from that. Our first room had A/C problems - I had to tell the front desk for 2 days that it needed to be fixed, I also had to ask for a refrigerator to be placed in the room for 2 days, and the final straw is that we found a live bed bug !!! We were told we would be transferred to another room - I requested a free upgrade and were told they were booked - I asked that they keep me posted on when another room would be ready - they never called - finally I called them at 4:00P for an update and was told they still did not have a room for us - I was told by the front desk that we would have to move our luggage when they found us a room (however we were told that morning that everything would be taken care of for us). We were told our situation would be reported to management - guess what - I never heard from management. As we were leaving the hotel the last morning and getting off the elevator with our luggage - we asked a man in a Marriott t-shirt to hold the elevator door for us and he informed us "I'm not allowed to help with bags" - all we asked was that he hold the elevator door! The front desk - on every occassion - was completely indifferent to any requests - so much for customer service !!! Needless to say - I DO NOT recommend this hotel.