Disappointing
As a Hhonors Gold member, no upgrade was given. Indeed a quite horrible room was offered.
In the roof, a ridiculously damp area was seen (photo included) and in the morning a vast quantity of paint from the ceiling had reached the floor.
Rooms are small, damp and not well cleaned. The bathroom was past it and doesn't feel in the right position as if it was added on at some point in time.
The WORST thing about this hotel is the attitude of some members of staff. I emailed in advance of my visit and was advised Golds get a discounted breakfast at Oscars (reduced to $20). On enquiry at check in this was not offered but I was told who the manager was and given his name.
When I went to speak to said manager, he denied that he was in fact the manager (despite his name being that of the manager). He did, however, agree to speak to me. I was dealt with in the most poor fashion and they point blanc refused to honour the benefit claiming it had ended just 3 days before my visit.
Exceedingly poor service especially when Hilton claim you to be a "Gold VIP".
Gold benefits offered were 2 bottles of water in the room (Waldorf Astoria branded), 2 drinks vouchers for the stay (value $20) and internet access.
Of course, the apparently free bottles of water appeared on the bill and had to be challenged.
My advice is to stay elsewhere - this hotel has a nice lobby, but staff with less charm than a doormat and rooms more dowdy than a nursing home.