WARNING!! Not a 4-star!
WARNING! Not a 4-star! 
NO REFRIDGERATOR or microwave in the rooms, when asked, front desk said that we would have to request them and that they have never had them in the 12 years the property has been a Hyatt.. in a 4-star? I shouldnt have to ask! anyway, we asked for them and maintenance wheeled both in on a construction dolly and put them against the dirty wall. The fridge had a rotten meat smell in it and both were dirty. No where in the hotel description mentions no fridges! 
EMBARRASSING This was Thanksgiving Day so I had relatives coming over...with appliances in my room, paying over $220 a night, very embarrassing! 
POOR MANAGEMENT If they supplied 'stocked' refrigerators in each room, the items bought in the fridges would pay for the fridges and the piece of furniture it sets in within a few weeks. But they would rather disappoint customers and waste staff's time carting appliances from room to room. I tried to explain to them that some people are on a strict diet and also need to keep medication cold and that these are 'basic' necessities you would find in 2-star hotels. I was only given attitude especially from the front desk girl Christina. Christina snapped at me saying that she stays in Hyatts all of the time and none of them have fridges. I thought about this.. she stays in Hyatts on her $10 pay? She must stay in comped rooms for staff. I have to pay with my hard earned money.. Big difference Christina 
OLD and DIRTY: Wallpaper was pealing off the walls accompanied with unrecognizable smears. Rust and corrosion in the bath along with the ceiling peal. Towels were very dingy and frayed, seamed more like pool towels. Hair dryer in the closet, old and broken. 
INTERNET is extra, plan on paying around $10 a day 
PARKING is $25 extra, plan on parking up the street and walking to the hotel. 
TOILET WATER I woke up in the middle of the night to go to the bathroom and stepped in water.. toilet water! Staff brought in parts and fixed the toilet. 
POOR CUSTOMER SERVICE When addressed my concerns to the manager I was asked if I wanted someone to clean my room and was given a voucher for a buffet breakfast, good thing because I would have paid $22 ... for a so-so buffet. No complimentary breakfast here. When I approached the hostess podium, the iron decoration on the front was broken and hanging. 
DISSAPOINTED Upon check out I spoke to the manager one last time telling him that the night before I stepped in toilet water due to their broken toilet hoping that they would make up for my unpleasant stay by giving me a free stay? a discount? He said "I believe we gave you a breakfast voucher" in broken English. I said yes but.. he interrupted me and said "Well, wasn't your breakfast good?" 
WAIT STAFF & ROOM SERVICE Top notch. Richard in room service is very professional and helpful. Waitress are sweet and took time to chat a bit. If Hyatt treats their customers with such disrespect, I would hate to see how they treat their poor employees.. just a shame 
The ONLY thing that is 4-star with this hotel is the name Hyatt and the price.