Bait and Switch Price Hike
I reserved five nights at State Plaza on one of their packages. I confirmed my reservation and received a confirmation guaranteeing my rate. When I went to check out, however, I was presented with a bill in which the package had been broken out into individual items -- with prices that added up to more than the price I had booked! Over and over, counter staff and then the manager tried to explain to me that $184.52 is really the same as $172 and that they computer system forced them to bill that way. Their arrogance and rudeness in insisting that they had really given my the rate but only "itemized it" was appalling.