Terrible service
I was attending a major conference in Boston and was booked at this hotel. My flight was delayed getting into Boston and when I arrived at 1 am in the morning there was only 1 person at the check in desk. She was preoccupied with a couple who were having some sort of problem and I waited another 30 minutes before getting help. (There where 2 other people in front of me who were waiting when I arrived at the desk. ) When I got to my room, which was very large, it was very cold. The thermostat read 62 degrees!!! So I turned up the setting and after 30 minutes no change. Tried to call housekeeping and the front desk but was left on hold for 20 minutes and then decided to go to bed. Turns out I had 2 double beds instead of the queen bed that I had requested and confirmed 5 days previously. The next morning I called housekeeping again and when the engineer came to my room he said that the heat was off for the season and that I should turn off the AC and wait for the room to warm up!!!! Then I tried to call home and my cell phone only got service at the window when I was standing up. Went off to the first day of the convention and when I returned to the hotel that night I tried to call the wake up line for a call the next morning and got put on hold again for 20 minutes. Tried calling the front desk and they did answer and took my information about the wake up call. Since I was not convinced that they would get this right I called a friend and asked him to call me in the morning. Sure enough, I never received a wake up call from the front desk but did receive one from my friend. The room was large and I had 2 bathrooms, which was very curious. Decided it must have been 2 small rooms at some time in its past. The hotel is old and needs to have better lighting, and much much better service. I spoke to the person behind the desk when I checked out about all my issues and she gave me $70 off my bill of over $1000. That was not enough. I will not stay here again and have told our trip planning department (we have over 50,000 employees)not to book anyone here again.