Disappointing conference experience
My wife and I stayed here because it is attached to the Pennsylvania Convention Center, thinking the proximity would be convenient. I am very sorry I made that choice.
1. Despite booking six months in advance, on check-in only two-double-bed (double! Not even queen) rooms were available unless we chose a handicap-accessible room. We did, but that meant being close to the elevators (noise), and I wonder if that's why...
2. ...we have no closet.
3. Room looks dated. So do the elevators, with marred paneling. The place has the feel of a hotel that is being allowed to run down before being sold and renovated. (I see another reviewer compliments the renovated rooms; I guess they didn't do the whole property.)
4. Internet is painfully slow (30 to 60 second page load times) and expensive to boot.
5. With a few pleasant exceptions, I found the hotel staff to be professional but cold.
6. Despite being attached to the convention center, it's still a long walk from where we are.
7. For this kind of money, you'd expect ceramic coffee mugs and decaf. You don't get either, but you do get little powdered creamers.
8. The room safe doesn't work and couldn't be repaired in the time I had to hang around the room waiting for security to attend to it. (They didn't come the first time I called. I gave up after the second.) Even if it did work, it isn't attached to anything, so it could be carried off easily and pried open somewhere else.
9. The thermostat is temperamental. It was hard to keep the room at a good temperature.
10. Alarm clock doesn't work.
On the positive side, the lobby bar seemed fine, and as I say, the staff was unfailingly professional. The room was also reasonably quiet considering it is near the elevator.
Still, I wish we'd investigated before booking. I do not consider this hotel to be good value, well maintained or even very pleasant.