It looks like a Ritz... but the Ritz spirit was missing....
I'm never disappointed in the physical appearance and stayability of a Ritz property, but what brings me back over and over is the consistency of the service. I almost never leave a Ritz without at least one "WOW" experience. Unfortunately, I never really got close to that at this property. 
Employees routinely called me by my first name, when they knew or remembered my name at all. The reservations were a challenge and much of my party did not get assigned proper rooms confirmed in the reservation. One of our party had someone's luggage in his room on the 3rd day of our stay. (I bet the people who were without their luggage were especially disappointed). 
Club reservations generally insure a private, prepared check-in, but not at this property. And club only guarantees you access, NOT CLUB LEVEL. I was on the 7th floor and the club was on 9. The bell staff was totally uninspired and didn't even attempt to help when they saw members of our party wheeling luggage. If they happened to be near a door they opened it. No eye contact, no "welcome home". The cigarette disposal's were overflowing and dirty out front. 
After one day in our meeting room, we were alerted that there was a security issue with another party that was government related holding a meeting. We were forced to move our meetings to the Georgetown Ritz, which led to a 7 am departure by shuttle so we could keep our meeting schedule. When we returned that day, we saw many other clients shuttling all through the same area, leading us to believe that the "security issue" was no more than an overbooking or an attempt to please another, more important client. I guess they got a "wow" as they were accomodated and we drug ourselves back and forth on 20 minute bus rides rather than take an elevator to our room after a day of conference as we had planned more than a year ago. 
By the way, the Georgetown Ritz staff was very accomodating and greeted us warmly both days we visited with them. You may want to stay there. It seems the "Gold Standard" is not lost on them. 
Room was nice and well kept. The club offerings are very good. Club staff overall was mediocre in hospitality and refinement. At least one had visible tatoos showing. My last Ritz rating I gave was gushing and mentioned several staff members by name. I'm afraid the only name I can remember is the Meeting coordinator, who we were in constant contact with as she attempted to put out fire after fire. She is lovely, but the trip was a mess. 
The property looks like a Ritz in its refinements, although the set up is rather jagged with corridors and dark corners to navigate to move about the lobby floor. But oak, mahogany, brass and crystal chandeliers are just a sliver of the Ritz experience. The ladies and gentlemen of the Ritz are what bring me back.... I will not return to this property.