royally disappointed
I very much wanted to stay at a boutique hotel near Times Square in lieu of a Hilton or Marriott type. After some research, hubby and I compromised on The Paramount after seeing the price of their modern chic rooms on the website. When we checked in we were both excited about the impressive lobby. Very us. BUT we were royally disappointed when we entered our King Deluxe room. Womp womp womp...
I'm normally a very flexible/laid back, go with the flow gal but this just wasn't what I was expecting at all.
The pictures seemed to be photo shopped bright and welcoming on the website. In reality, the room was entirely too small and the bathroom lacked a lot of luster. The room just seemed so dark and small. Just NOT what we had in mind for our 5 night NYC experience. The money spent renovating this hotel was obviously poured into the more public areas of the hotel. The closet would better be described as a compartment to store ~3 jackets so our suitcases took up the little floor space we had.
We headed downstairs and explained our concerns and requested upgrade options. I inquired about their Entertainment and Couture suites displayed on their website as they are the only ones displayed. Do you know what they told me?! The available suites displayed on their website are only used for corporate events and fashion shoots. I was dumbfounded. I encouraged them to provide keys to the suite that they DO have available for purchase so that I can see it before we accept the upgrade for an additional $110 for our 5 nights in NYC. We saw it and it was another womp womp womp. They had simply take a wall and corned off 2 rooms at the end of the hallway. Even the rooms still had the heavy secure hotel door separating the bedroom from the living room AND the exit sign still existed in the cornered off wasted space in the entrance of the suite. The bedroom in the suite had a double bed. My husband and I are very tall and we by no means intend to share a double bed while paying for a suite. Desperately trying to see the positive, I looked out the window to see if our view had been upgraded. View from Times Square? It had been a bit but a partial view of lights from Times Square and the back of a billboard just wasn't worth it to me. Womp womp womp.
We headed back downstairs, handed them the suite key and stated that we will only be spending 1 night at The Paramount and would be checking out the following day. (Obviously, it was too late to cancel our room that night and not pay a fee, etc.) The customer service was very kind so I hadn’t the heart to share my disappointment. I'm sure it was obvious by our actions at that point.
I've attached a picture of my hubby stretching out his hands so that you get an idea of just how small the King Deluxe room is. Note our luggage covering the entire opposite side of the bed. No point in showing you the view out the window, it was the back of a building.
If you care to know:
NYC was insanely booked everywhere last week. We did manage to secure 2 nights at The Bowery (LOVED it, 100% guarantee that we will return) and the 2 other nights of our trip were spent at the Marriott on Times Square with an incredible view of Times Square.