After a lifetime of travel: Worst Hotel Experience Ever in the USA
This hotel was booked for a three day weekend wedding party. Many of rooms were damaged with broken windows, broken beds (sleep number beds for which the controls were broken and the beds were unevenly inflated and could not be corrected), and non-functioning heat...meaning many of the rooms were 40 degrees at night. Tonight, I watched as the groom was told he could not rebook his room for a suite, while holding the $600 in cash the booking would cost for someone who had not paid the event booking fee months in advance. The reason for the Kafka-esque, unjustified rejection ? Milton, the only person at the front desk at 11:00 on a Saturday night at a downtown hotel with a bar packed with 200+ wedding guests, did not know how to use the computer system to set up the billing, nor would he explain himself further. He belligerently and loudly insisted with the fervor of a spoiled child that the suite could not be booked to a bride and groom on their wedding night. His inability to provide a basic service, his demeanor, and his words were embarrassing for the guests, frustrating to everyone involved, wounding to the groom, and in my view inexcusable. I feel very impotent because there is no refund or plea for forgiveness that can fix the unrightable wrong of ruining a man's one and only wedding night, but I will never stay at the Radisson Plaza Lord Baltimore and I will tell this story for years to come. For your own good, and out of respect for me, please do not stay at this hotel.