Not so Grand
Rooms are very nice with great city views. Location is OK as it is on a isolated part of the river walk but you are only 5-7 minute walk from the more bustling part of the river walk. The biggest problems are the size of the hotel. It has over 1,000 rooms which is very problematic during busy time. I checked out early on Sunday so no problem but when we were leaving the check-out line was mile long. Worse, wait for elevators is over 20 minutes. It was so bad that people on the lower floors were taking the elevators up and then riding them back down as lower floors guests can never get an elevator. We were on the 19th floor and waited over 20 minutes for an elevator. The wait to get car checked out of the garage (self-park) was at least another 30 minutes. Forget about help with luggage. We waited 15 minutes for bell-hop and then cancelled. Hotel is so big that if your room is on the end then it's a good 2-3 minute walk from elevator - which is not much unless you have to do it 10 times a day with young kids and old parents. So very nice room and hotel but the size ensures that I will not stay here again. Location is SO SO as it is not on the main part of river-walk.