Quality hotel and excellent customer serviced
I have stayed at hotel on several occasions for business and pleasure and I have always enjoyed the rooms, hotel amenities, and I have consistently received excellent customer service. The hotel location is great - walking distance to dozens of restaurants, Navy Pier, etc. During the my three day trip March 28-30, 2012, the hotel was completing lobby renovations but the hotel staff did an excellent job of efficiently accomodating guest (checking in/out) and make certain that all your pre-requested needs were met. Did not get an opportunity to dine at the hotel restaurant but the did order room service and the food quality and service was excellent. Moreover, although the fitness center is not exceptionally large, the equipment was in clean and in excellent condition. I frequently travel to Chicago and I look forward to my next stay at the hotel.