Not the most helpful
My husband is handicapped & when the cab driver left us off at the front door with its massive steps we were a bit put off....a staff member standing near the huge doorway inside told us that the correct way to enter was off the side entrance....wish the cab driver had known as that was the address given to us & evidentally not the correct one. There was no offer to help us with the bags & getting to the right area for check-in! It was a 'do it on your own'.....
Other than that less than grand reception, our room was very roomy & nice - the drapes were closed for a reason - NO VIEW! The appointments were all right, but with the lights off the room became very dreary! The floor staff were friendly & accommodating, & I found out later - no tipping required. Breakfast was very good once we found that it was 'seat yourself'. Dinner was in a banquet room & very good...
Our wkend was with a reunion group so we had lots of time to 'catch-up' with memories of the '60's. 
Be sure to tell the staff when you are calling in to reserve that one of you is handicapped. It maybe that you will need them when entering as there are a few steps.