All my worst nightmares of visiting a hotel came true when I visited the Westin Denver.
I would like to being by expressing my discontent when staying at the Westin hotel of Denver. Everything was great when we first arrived. The front desk agent Travis helped us out and made our stay enjoyable. This was up until actually being in the room. After a short while of using the iHome device provided to us, a security guard name Stewart (or Stuart?) proceeded to literally stick his finger in my face and shouted "This is how we deal with noise complaints around here!". I was shocked, and violated. I wasn't even safe to relax in my own room without being treated like a five year old child who had just disobeyed his parents. The same fellow proceeded to visit out room again, and tell me that everyone in the room must leave. At this point, everyone in my room was asleep, and there couldn't have been any noise coming out of the room to complain about. He proceeded to talk to me like a child once again, and threatened to call the Denver Police Department as if we were criminals. Why would I be provided an iHome music device, if I wasn't allowed to use it, at reasonable volume? As soon as I arrived home, I see that I was charged for about sixty dollars, and another one for seventy dollars. I booked the room with my SPG points, so the only charge should have been a parking one. I understand temporary holds, but this was an actual charge for something completely wrong that I never actually booked or requested. Stewart specifically made up my mind about your Hotel. When staying at the Element Denver-Park Meadows, and also the Sheraton Downtown Denver, I was never treated in this way. The Westin Denver was the worst hotel experience I have ever had, and I will never be returning. Not to mention, upon arriving to our designated floor, the walls had exposed drywall and uneven paint, as if the building was still under construction. All my worst nightmares of visiting a hotel came true when I visited the Westin Denver.