Great but not so Great
Great but not so great
On short notice my wife and I decided to travel from LA to NY to attend my brothers birthday and 60 wedding Anniversary after checking out several hotels in the Time’s Square Area we decided on the Empire Hotel adjacent to the Lincoln Center located on Broadway and 63 Street. When we arrived at the hotel around 6:00 PM Saturday evening I was taken by the exotic furniture style (simulated tiger skin chairs and odd shaped couches.) 
At check in I stated when I booked the room I requested a very quiet room as I was a light sleeper; actually I prefer quiet to view. The clerk informed me that the hotel was fully booked and he would see what he could do. The bellhop escorted us to the 11th floor room 1120 the room and bathroom were small. After placing our bags in the room I could hear the sound of loud rap music, people yelling and sharp banging noises. I said to the bellhop could you tell the room over head to quite it down. He stated there no room above you it’s the disco. I immediately called down to the front desk and requested a differnt said I am attending a Broadway play within the hour and when I return I would like to change my room. I was told that the hotel was fully booked and there were no other rooms.
My wife and I freshen up and went to the play, when we returned at 11:00Pm that evening I called the front desk and said if the hotel could not provide me with a quite room I plan to checkout. Within minutes I received a call from the night manager and was told there was a seating room with a pull out bed they could give us at a reduced rate. I said that’s unacceptable send up the bellhop it was then that he offered me an up grade at the same rate down the hall to 1115 a large suite with nice size bathroom he insured me the room was very quite and he provided us with a complementary breakfast for our trouble
The next morning an hour before we were to leave for the party, I called the front desk requesting they bring up my car I was told it usually takes around 30 to 40 minutes for valley and it will be parked at the front of the hotel the bell Capitan will have your keys. When I went to get my keys an hour later I was told the car had not come up, as it was a very busy day. At the front desk I was told it would be another 15 to 20 minutes actually it took another 30 minutes to get my car and once more the hotel was very accommodating and comp the $60 valet parking fee. It should be noted the $60 charge is for every time you take the car. There is no in- out. Bellhops are friendly but do not rush to open the double set of front doors. You would expect as these doors are very hard to open epically if your carrying luggage.
So after all is said and done the hotel was very accommodating but for all the trouble we had it was a great but not so great experience.