Poor check-in
Upon arrival, staff had a bad attitude when we were upset that we could not check-in. Long wait to check-in. We couldn't check in at the 4:00 check-in time because housekeeping hadn't finished the rooms. When we returned at 5:20, our room still wasn't ready, we had to wait 40 minutes in line again to check in, and the staff had an attitude when we were upset that we couldn't check-in yet. The staff seemed very inexperienced to handle a large group of people.