100% Satisfaction Guarantee?????
Let me start with the positive experiences. The staff was tremendous. They were extremely friendly, helpful and went out of their way to make you feel at home. The room was clean and the bed was perfect for my back. No problems. Now for the challenges - My outside view was a black mesh (doing some construction, I believe), the bathroom door would not stay open, many of the TV channels had no signal and I had bugs in my room... ok, on the first day there was this irritating mosquito... couldn't catch it, but that is ok. On the 2nd day I was working late (1am) and saw something large streaking across the floor. It was a very large house centipede! It took all my emotional strength to chase it down and kill it! Well, when I told the front desk I was not 100% satisfied, they offered me a free future stay at this very same hotel. No thank you.... I have not soured on Hampton Inn, but the last thing I want to see in a hotel room are bugs of any kind. Plan to stay at another Hampton Inn when I return to New York. Many kudos to the hotel staff!! Thank you for bearing with me.