Great Staff - Clean and Well-kept Property
We stayed at the Drury Plaza for 3 nights over Presidents weekend. We (along with tons of other families) were in town for a cheer competition. They were very accomodating of the large crowd. During the busy hours they had a doorman posted at the elevators to keep the traffic moving which made in and our really easy.
All of the staff members that we interacted with were exceptionally friendly, accomodating and knowledgeable of the area. I am directionally challenged, so; I stopped by either the front desk or valet stand before leaving for a different location to check for the best route. Everyone was very helpful about providing directions and tips on the the best way to reach my location. For instance, when I asked about whether I should drive or walk to the Alamodome, the guy suggested that I take the trolley and then told me how to get there and back. I really appreciated that especially considering there was more money to be made for him if I got my car. This happened again when I asked about directions to a restaurant, the valet suggested I walk and told me how to get there. 
The property is beautiful and has tons of character. Our room was neat and clean and appears to have been recently renovated. We stayed on the 17th floor and had a great view especially at night with all the city lights. The lobby is beautiful from ceiling to floor. 
The location is centrally located. The Alamo, Alamodome, and Riverwalk are easy to reach (even if you are traveling with young kids).