RATS in the room and ouside the "lobby" in broad daylight!
I made a one night reservation for last Saturday. When I arrived to check in, the clientele was extremely dodgy. It was before noon and people were loitering and drinking outside. The girl checking in in front of me was loudly discussing with the clerk how she was there to reunite with her BF from prison. It only got worse from there. When I checked in to room 109 (several doors down from the "lobby") I nearly slipped on the damp tile floors when to my surprise the room was already occupied by a large rat. I immediately closed the door and walked back to the "lobby" when another rat ran across the threshold in front of me. I advised Matthew who identified himself as the manager that I did not accept the rat occupied room. He refused to offer another room and when I said I was leaving and wanted a receipt that I was not being charged he refused to refund my money. He was unprofessional and unreasonable and told me to call their corporate office who were also unhelpful. I am disputing with my credit card and will NEVER look at Travelodge again! Save yourself the time and aggravation.