Reservation #1540247 - Horrible Experience
So the Flatiron had my first review deleted, claiming that I had not stayed at the property, so I’m sharing my res number. If they claim I didn’t stay there a second time, I assume they’ll give me a refund?
I booked a stay at the Flatiron on 2/17. The dates I booked were 2/22 to 2/24. After booking the hotel, I made flight plans and unfortunately had to book a redeye flight. I then contacted the Flatiron by phone and very clearly offered to add one night’s room on the beginning of my stay so that a room would be ready for me when I arrived at 7AM in the event that an early registration would not be possible. Jessica, who I spoke with, said that she “locked” that room and that an early check in would be possible. Again to be completely clear, I offered to book another night’s stay to ensure early check in, but was told by the Flatiron not to do so. 
Upon arrival early in the morning on the 22, I was informed that no room was available and that the room had been rented the night before…I would have to wait. I went to a Starbucks and waited about 2.5 hours until they had a room available. Not a huge inconvenience.
Unfortunately that was pretty much the highlight of my stay there. It became such a comedy of errors that I ultimately suspected that they were messing with me intentionally. 
- I went to the front desk in the evening of my first day and extended my stay one day. The clerk made the change and told me I would receive an email confirmation. When it had not arrived by the next morning, I again stopped by the front desk to confirm. Either of those interactions would have been idea times for the front desk staff to offer to redo my key entry card – on three occasions the last two days of my stay, I couldn’t get into my room and had to go back down to the desk and reques that the key card be adjusted.
- The WiFi service ONLY extended to the 8 to 10 inches closest to the room door. I called the front desk two nights in a row and both times and was told that the “web guy” wasn’t on duty, so please use the business center. 
- The Jacuzzi tub in my room did not work. I called the desk on the first night, no one ever came up.
- When I got to my room on the third evening, it had not been cleaned. Had to ring the front desk two times requesting service. When they did service the room, they neglected to leave any bath towels. 
There’s more but that’s about all the space I have. I understand errors and I also believe that often times when one error occurs for whatever reason, seems like chances are something else will go wrong. So in all honestly I would have likely laughed all of this off if the Flatiron had not successfully gotten my earlier review removed. That speaks to their character and should serve as a warning sign to anyone considering staying there.