Is this really a RItz or a Marriott in Ritz clothing?
Made a rez for three nights but only stayed two...it was that disappointing. What champagne upon arrival? We couldn't even find a bellman! Room was small, dirty (found food on the rug and an old sock behind a curtain...afraid to look under bed). asked for extra towels three times and only got them when a manager intervened. I am lifetime platinum with ritz and have never stayed in one oftheir propertiesthat was so bad. A breakfast one morning, the food manager (Will) asked us how our stay was and he did everything he could to make it right...he was terrific, really represented the brand well. But too much water under the bridge...this is really much more like a Marriott...and a mediocre one at that!