Great location .
This was our 2nd trip to New York , we always pick IC Hotel group hotels as hubby is a priority club member so we always use the points , last time we stayed at the Intercontinental on W44th St which we thought was a much better hotel.
This was a very special trip as it was to celebrate my hubby's 50th birthday , and we actually booked the hotel last October 2011 , hubby emailed them with a request for a corner family room overlooking TS , and to request that they did not move us to another room due to the booking having to be made under 2 separate reservations as we were using points for part of the trip and paying for part of the trip. We received an e mail back noting our early request and confirming that we would not have to move rooms.
However on checking in , last Friday 6th April at around 11.30pm, we were told that we would be on the 28th floor the first night and were to be moved to the 40th floor the following day. Hubby restated that he did e mail on booking to avoid this situation , and the girl on the desk (Amanda) apologised , but in a very robotic monotone fashion (no eye contact , and her demeanour didn't seen to convince us that she was that sorry really) - Hubby asked just how sorry they (the hotel) were and she said that they would put us on the higher floor tomorrow.
After a long and tiring flight with two kids (13 and 16) in tow , no matter how you try to unpack in a small way for one night just to access the essentials , it was still an inconvenience, and still ate into our precious time in NY having to repack ready to move rooms again , also having to allow time the following day to unpack and get resettled .
The 2nd room was nice , the view was good, but a bigger corner room for the four of us ( bearing in mind that we are a family of 4 - 2 adults and 2 teens , so not little kids) a bigger corner room with the extra space and that little bit more of a special view over TS ( particularly as we requested 6 months prior because of it being a celebratory trip) , would have convinced us that they were willing to provide better service and that they were genuinely sorry . 
Also , they have a lovely ,small leopard print roll type cushion on their beds ,but on a couple of occasions that my daughter and i put our feet up on this at the end of the day , we got a nasty little itchy rash , so we just put it in the corner by the window after that , where incidently there was a big patch of damaged ripped wallpaper under the window.(NOT what you would expect from The Crown Plaza Times Square) .
The face towels smelt very strongly of bleach in the first room , which gave me a rash on my hands and feet - which we should have mentioned at the time , but at the end of a tiring day in NY , you just want to fall into bed and sleep , and not have to go down to reception , to be met with the same attitude as when we booked in. 
I am just reporting as I find , we were so excited at the thought of staying at the CP , and have always been more than happy with other stays at IC hotels , the reason I have given an average rating is for all the experiences above - yes there is no doubt that the location in TS is spot on , but 
I think I would prefer to walk a couple of extra streets to TS and possibly receive a friendlier service.