Nasty, poor customer service.
I have a small group that goes to Indy once a year for a conference. We have stayed at this location 5 times, and for 4 nights each time. This used to be a decent place; although older, it was clean and reasonably priced. However, after April 2012, we won't be using this place anymore. The rooms were very dirty (we had 3 rooms this year); 2 of the rooms didn't have a refrigerator and the 3rd room had a non-working fridge. One bed had blood on the side of the mattress. The towels and washcloths we so old and worn out, they were as rough as sandpaper and some had holes in them. Same with the blankets on the bed. 2 of our bathrooms had mold all over the ceiling and in the showers. Upon arrival, we found old gum stuck to the bathroom floor and feces smeared in front of the toilet. I do like the fact that they use 2 pillowcases on each pillow. Also, there were a couple of times I went to the front desk and the clerk on duty was outside the front door and didn't come in for several minutes. Like I said before, we used this place once a year for 5 years and we've never had problems until now. There are 3 alternate entrances to get to your room. 2 of the 3 are around the back of the hotel in a poorly lit area. Coming back at night was a bit unnerving, as there were no front parking places and several people hanging around the back of the hotel in the dark parking lot. The back doors of the hotel do lock when closed, and can only be opened if you have a key card to a room, but a couple of times, the doors were not completely shut.