Sorely lacking
I had a two night stay here with my daughter last month. We traveled from out of state to look at colleges near Austin. Overall the experience was lackluster and disappointing. The check in was okay but seemed strained with what looked like an attempt to be zen-like without enough staff. We had small suitcases and were not offered a ride to the casita. While on the gravel path in 106 degree heat trying to pull the luggage along, a nice employee came along with a golf cart and invited us to hop on. The room was nothing special. Again, the minimalist look ends up prevailing but it is not well executed. The bathroom is institutional looking. The air conditioner was malfunctioning and made for a rough first night. It was "swapped out" on the second day. The grounds are not impressive. If you want to see gorgeous, go to Hana! The food was basic, think worn out trendy from the early 90's, unimaginative. Salad of "organic baby greens" was a few spinach leaves, a sliced strawberry and some sliced almonds. we eat more creative salads at home every night of the week. The activities are dumbed down. If you are active and expecting a workout or a thrill, go elsewhere. The resort is trying to tell you at every possible turn how green and environmentally conscious they are. Enough already, keep it subtle, this is not a new idea! The checkout was embarrassing. Several guests at the desk looking through their tabs and trying to verify spa and restaurant charges. Really? One couple asked for the charges to be produced and waited 10 minutes for the receptionist to call the restaurant and have the receipts brought up. Ugh. Stay away until they get up to speed.