I've stayed on three vacations, this time was terrible
I usually recommend this hotel because of past great experiences....this time was TERRIBLE. We initially stayed in a double twin bed because NO rooms were available which was fine we didn't expect to come three days before the time I booked (2 months in advance)...then came time to switch to our initial reservation, to the bunk pod....the first room was on the 14th floor right next to the door/stairway leading upstairs can you say NOISY?! I felt like had been given the room nobody wanted. Now I know these rooms are small but this one was smaller than any other I've stayed in at the pod and the air conditioner was obnoxiously loud. We switched to another pod on the 10th floor which was great very roomy for the bunk pod, what I expected. One morning I was shocked in the shower by the fact there was NO HOT WATER, I understand this can happen but NO compensation was offered when I checked out. The bathrooms on previous stays have been clean but this time I found them to be stenchy and dirty different bathroom breaks during the day/evening, not just on occasion. I have to mention the front desk person (British) was very rude but kudos to the concierge who helped us with directions very nice man....the doorman is too. I am afraid to recommend this hotel to people now because of this poor stay!