And Waiting, And Waiting
Twenty minutes into my second request for a wine glass and a corkscrew so I thought I'd take this opportunity to review this "full service" hotel....
(Note: this is my 5th stay at this hotel so far - it's a corporate preferred hotel, hence the repeat visits. I've stayed in various Hyatts 25+ times, among other hotels)
The Good:
* Front desk staff is always very friendly and helpful and almost always sufficiently staffed.
* The Regency Club is nicely stocked with generous hours (could be just a little earlier)
* The pool/hot area is very nice and huge (you can actualy swim real laps). It's a bit of a walk though, and no robes in the rooms.
* The free workout area is roomy and reasonably well equipped as hotels go. There is also a for-fee health club attached to the hotel - very,very nice - but $15 a day.
The Bad:
* Atrocious room service. I've used room service twice during my stays, both in the evenings. The first time dinner took 90 minutes - I was eating at 11:15pm. The second time (now), I just need a glass and corkscrew - 30 minutes and counting now - apparently you're in for a wait whether you want food or not.
* The Regency level 16th floor rooms resemble a finished basement. Unlike rooms below the 16th, which have floor to ceiling room-width windows that open, the 16th floor rooms have three smallish half-windows that do not open. The rooms are smallish in the first place, this adds to the claustaphobic feel.
* The lounge is large, very nice, and I've never seen more than one server + one bartender in the place, including occasions when the place was overflowing with guests. Usually not a good alternative to very poor in-room service.
The Summary:
I'd classify this as a large, business conference style hotel with a couple of resort-like amenities. The facility is very large, the rooms are small/average boxes, well-kept and quiet, with a couple of chairs and a desk for furniture - I wouldn't recommend for families - can't imagine how two double beds would fit in a room. Other than the front desk service is poor - they consistently seem overwhelmed and short-handed. As a business hotel, where one is willing to pay extra for convenience and service, this place fall short.
Still waiting for room service - I think it's time for bed....