HORRIBLE PLACE TO STAY!!!
I have traveled to Chicago a few times and always had great experiences with my hotel selection. This time it wasnt even close. The location is far away from the mag mile, pier, and the bean and not in a very safe location. We arrived on Friday morning and tried to check in our rooms. The front dest said if we wanted to check in early it would be an extra $35.00 but advised us our room was already ready. We decided not to pay extra because that doesnt make any sense. When we did check in the room the room was the most smallest hotel room I have ever seen, we noticed how hot and steamy the room felt so we tried opening a window.... the windows dont open. There was no thermostat in the room either. We went down to complain how hot we were and they said we have already shut off the a/c for the summer and its a old building so there was nothing they could do. It was Sept and the temp outside was 75 degrees. They said there was nothing they can do but suggested they can bring a fan up. They said the air is controlled on each level and cant change the temp to be lowered. WTH!!!! Never heard of that before. We kept calling for a fan and never came to our room for one. It was so hard to breathe and they didnt care. We tried to stay outside on during the day and night so we didnt have to be smoothered. We asked for our money back or a discount and they said no. I would NEVER NEVER stay at this hotel again. They were ruid and the place was not clean. For 3 girls staying in one room, we only received one set of towels. We had to stop the maid on the 7th floor to try to get some more. We stayed for 3 days and the maid never came to our room until the last day of check out. This is my first time writing a review and it was important for me to spread the word. I am a true believer in "Customer Service".