Service was excellent... but
The room was pretty poorly maintained. The toilet did not flush properly, the sink did not drain properly, the remote for the sitting room TV did not turn it on or off, the shower curtain rod was coming off the wall and there was some mold on the ceiling above the toilet. In addition, the furniture in the room was in fair to poor condition (the desk was badly banged up and the sofa cushions did not fit the sofa. Only one thing kept me from giving this hotel a poor rating, the service was very good. The parking attendant was upbeat and friendly and the woman at the main desk was also friendly and helpful. But the biggest reason for the great service was the concierge David. He was extremely friendly and helpful. He knew of great places to eat and was a joy to interact with. Honestly, David (the concierge) made us feel so at home, that we would consider coming back to this hotel despite the very poorly maintained room and bathroom.
If the hotel could get it's maintenance together, it would have gotten an excellent rating from me. The hotel is in a great location (one block from the Inner Harbor), they serve a nice breakfast and a happy hour drink (free). And the service (especially from the concierge) was top notch.