Old without charm
Some old hotels are great because they update them while retaining the old charm, but this is not one of those hotels. It is in an extremely good location, but that's all they have to offer. 
We were part of a large wedding group staying at the hotel. Considering there were so many people who could spread a bad word, you'd think they'd have tried to provide good service. No such luck. Before leaving home we requested early check in. We got there and were told we wouldn't get in a minute earlier than normal. When we finally did get in our room, the maid was there and she told us the room had been ready for hours.
The rooms are oddly decorated, bright red dresser with mismatched end tables and desk. The lamps look like something they picked up at a garage sale. The closet and bathrooms are old, and although there is a new pedestal sink in the bathroom, it doesn't offer any room to put toiletries or a even glass to store toothbrushes or to have a drink of water to take pills. And the stench in the bathroom is something else. It smelled like sewage. We had to buy our own airfreshner, which only masked the stench, but the hotel wouldn't do anything to rid us of the smell. We had to leave the bathroom door shut at all times.
As members of the Kimpton in Touch program, we were led to believe that we could "raid the mini bar" - these rooms didn't have mini bars. Also, there was supposed to be a cocktail party at night, but apparently this hotel is the only one that doesn't have it. 
The concierge was a joke. First we met a woman who appeared to be bothered by us asking questions. We wanted a recommendation for good dim sum - she suggested a place which we'd already heard about, so this agreed with what we were hoping for, so the decision was made where we'd go, so I asked her how to get there, and in the snarkiest voice she could muster, she told me that "you can't walk there". OK, so how's the best way to get there? I had to push until she finally said that a cab was the best way to go, but she couldn't tell us an approximate cost for the cab, so we had no idea if we were going 1 mile or a hundred miles, or if it should cost $10 or $1,000. She was completely unhelpful. Then I asked her if it was possible to get Alcatraz tickets for Saturday (this was Thursday). She said that we could get Alcatraz tickets for Saturday as part of a complete bus tour package that cost $100 per person. We asked her if there would be any issue if we booked after coming back from the dim sum lunch. She said there was lots of time.
So, off we went for the best dim sum ever (Yank Sing). It was so yummy. I highly recommend it - but expensive. When we returned from lunch we went back to the concierge who was now a man. He signed us up for the full tour, including Saturday Alcatraz. We paid our $20 deposit. Then later that evening the concierge found us to to tell us that we couldn't get to Alcatraz on Saturday, we had to go on Sunday. Thank goodness, you don't have to pay for the Alcatraz portion until the day you go, because although we had hoped to be able to go on Sunday, it was just too rushed as we were leaving later on Sunday, and we ended up having to pass on it. When we told the conceirge, he empathized with us and said the they should give us our deposit back, and he told us to come back and see him, but when we did, he only said "sorry. Come back and see us again and we'll take care of you". Well, that won't happen. I will definitely go back to San Francisco - it's a great place, but I will not stay at this hotel. 
We told the concierge that the "City Sightseeing" tour company was terrible and they should not be affliated with them. He said he'd call them and he wouldn't use them any more, but I highly doubt that he will do anything. If you are going to do any sightseeing, there were lots of other "Hop on Hop off" companies. Don't use the "City Sightseeing group". They have very few coaches and you spend more time waiting for a bus than actually sightseeing.