Horrible customer service!!!!!!!!!!
I had read reviews prior to my overnight in Baltimore. Just a quick overnight trip for my "me day". The young lady who checked me out was delightful. room was what I had anticipated except not sure how well it had been cleaned as there was urine down the entire front of the commode from a prior guest.(not a little..a lot)(the guest in front of me was upset as she had been checked into a dirty room) pillows were extremely low quality and hard. My big issue with them is as follows: My daughter had called and had a bottle of wine delivered to my room as a surprise. They told her(she is 20) that their wine was a sweet, white(as I do not like dry wines) She asked them to deliver after 5. The wine was a Chardonnay(and low quality and extremely dry), was warm, but I did appreciate the note. On checkout, I took the entirebottle of wine to the front desk, explained about the wine. My daughter told me they charged her 40 dollars for the wine. I was told the food manager would be notified and was given a card to f/u, but was assured it would be taken care of. Gave the information to my daughter. She called and left a voice mail which wasnt returned for a few days. Was told she would need to take it up with her credit card company...REALLY. I called and left a voice mail requesting a return call within 48 hours and explained situation. It has now been almost 4 days and I have received no return call. Poor product, POOOOOR customer service. I can hardly believe a reputable corporation tolerates such poor customer service/recovery. Wyndham...you should be ashamed!!!!!