Could do with a refresh
Disappointingly, my room wasn't upgraded (as per Intercontinental Ambassador status) despite this being noted in my booking and also at check in. I did eventually get an upgrade after complaining to front desk staff. My room was a good size but extremely outdated. I get that the building is the grand dame of San Francisco but there is no excuse for how tired the rooms are. I did have an exceptional view which was very pleasant to wake up to. There is no real cafe or restaurant in the hotel, only the ghastly 'Top of the Mark' bar which is just an overpriced tourist trap with terrible service and is best avoided. Service was not great overall in the hotel. I expect more from the Intercontinental group.