Questionable/Fraudulent Practices
They advertise that all executive suites have french doors between the bedroom and the sitting area, and I booked an executive suite for this reason. Four Season Philadelphia proceeded to make sure I had to work and spend time making demands to receive what I was entitled to. They did not give me a new room because all the suites were booked. They said I still had to pay the full rate because the room I was in, despite its lack of doors between the two areas, was still "technically" an executive suite. They offered me a free breakfast the next morning. When I accused them of a fraudulent practice of promising me one thing and giving me another and making me take time out of my busy schedule to deal with the problem, that is when they finally offered a discount on the room. They gave me a new room for the second night. However, when I was checking out, I noticed that they billed me for the "free breakfast" that was offered to me, so I had to make yet another call to straighten this out. At this hotel, to get what you are entitled to, you have to be ready to set aside some time to deal with their various attempts to take your money and offer inferior products.