Not bad. Not good. Average. Look for deals elsewhere too.
Now, this is not a bad hotel. Its just that the staff is incredibly unhelpful and they are pretty brazen about it too. Some of the people manning the front reception have no clue on how to do basic stuff and take forever.
Its not cheap but is comparatively lesser priced than nearby hotels. However, if you get another hotel nearby somewhere close for the same price (Marriott, Hilton or the likes), go ahead - choose that. For me, the hotels are never just about the room (which is not much fancy anyways) - its also about the service. That sort of spoils the experience.
Positives -> Starbucks, Breakfast packages available, Deluxe/ Business Class rooms were alright, house keeping was in general good. Bar and restaurant. Location is really nice. You can also book with Club Carlson. 24 hours reception. Plenty of eating options within walking distance.
Negatives -> Crowded lobby, front desk. The hotel has been refurbished recently but can do with some more sleekness. But that's to be expected in most NY hotels - so don't get hopes high.
Top -> Sign up for Club Carlson account before hand to get Internet free of cost.