Small rooms, dated bathroom
I'm only Gold status, so I wasn't expecting much, but the room (Wonderful) was small even by NY standards. I had asked for a quiet room (not on Lexington or 50th) and while my wish was granted, maybe all the quiet rooms are the last ones to be updated. I had a bathtub that looked original, with a shower curtain that was too short, and a green tiled floor that looked decades old. Not up to W typical standards, that's for sure. The bed was very comfortable, though - I will give them that.
I stayed at the Chatwal (on points) and there is absolutely no comparison. If you're not limited with funds definitely stay at the Chatwal.
Service was standard, nothing spectacular. I did not choose this hotel (work did), and would not go back to this hotel given my own choice. Disappointing.