Poor Service
Where do I start? First off, I apologize for my bad writing, it's not one of my strong suits. Now to get into it, over all the stay there at the hotel was satisfying. I was staying overnight because of an event my company was hosting. Room is very nice, very spacious with a very nice modern restroom. Bed is very comfortable, had no problems sleeping at night. Here is where I have my problems, the service. Checking in/out noticing how welcoming the staff in the lobby are, too bad my wife and I weren't one of those people that were welcomed with open arms. Not sure if it's because we are young and possibly don't have money because in reality we don't compared to their regular guests they probably get in. It's the fact that being in "guest services" you should treat every guest the same, not the case for us. While my wife and I stood there waiting to be helped, not one person jumps in to help us out. But, every other guest that walks in those doors an immediate welcome leaps out of their mouths and points them to the check in desk to help them with heir needs. We got the same treatment as we were checking out. It's sad that because we don't look like we have money we don't get the same treatment?? Tisk Tisk. On to my next complaint about service... The following morning my wife and I woke up, she wanted some coffee, seeing that the hotel room had some complimentary coffee packets and a coffee maker we attempted to make a cup. I Noticed the coffee maker was missing a part to pour the coffee grinds into, my wife calls the the concierge desk to have them either bring up the missing piece or to replace the whole machine. Nearly 2 hours pass and nobody has brought up anything. What's going on? Were they understaffed? Did they forget about us? either way, NOT cool. good thing my wife isn't one of those people that NEEDS to have coffee in the morning, so she didn't go on a rampage. On to my last and final complaint, and this is the topping on the cake. The valet, the following day I happened to notice a very expensive flash light in keep in my center console (for emergencies) was missing. Now that is is just low! I know everyone says "never leave anything in your car when you have your car with valet", but why on earth would anyone want to steal a flashlight of all things, I even had my Ipod in the car and even that wasn't taken.... So I called to make a claim/compliant about the stolen item, I was told the valet manager was already gone for the day and will return my call. 2 days pass and I still have not got a call back. As I get in the office this morning I found out that one of my co workers that also valet his car had money stolen as well as 3 packs of cigarettes that were in his center console. WOW! What kind of people is JW Marriott hiring??? All I know is, I will NOT be staying here again.