Hotel Stay Incredibly Disappointing
Unfortunately I had one of the worst hotel experiences that I have ever had, and I have been traveling at least 200 days per year for the past 20 years. I had reserved 2 premier double historic rooms for the Magnificent Mile lighting ceremony. When we arrived (which was early to beat the crowds), we were told that it was likely we could not check in until 3:00 (we arrived at 11:30). The front desk told us that one of our rooms was a corner room, so I was very excited based on previous posts that I had read on Tripadvisor. The first room was available at 2:20. With regards to the second room: 3:00 came and went, 3:15 came and went, 3:45 came and went, 4:15 came and went, and we did not get to check into our second room until 4:40. And no, it was NOT a corner room. I actually called at 3:30 to speak to the Manager on Duty, who said she was going to personally go up to the room to check on Housekeeping. I told her I would like to get compensated for paying for a room in which I should have been able to access as of 3:00, and there was no compensation offered.
When I went back down to the front desk at 4:30, the front desk called Housekeeping AGAIN, and we were told we would be able to check into the room in 10 minutes. Now keep in mind the parade starts at 5:30, and we have yet to check into our room. We were told that the room was not ready since the previous occupants had a late check out of 2:00. Why that is my problem, and why it takes 2 hours and 40 minutes to clean a room, is very perplexing to me. 
On top of my total frustration on what is suppose to be a happy and fun day in Chicago, the flushing of our toilet sounded like a dying cat and the windows were filthy. While we were also waiting for our room to be available, we also went to Michael Jordan's to have a cocktail. Our waitress completely disappeared and we never saw here again (waited for 20 minutes for her to come back around).
Needless to say, I will never stay at this hotel nor recommend to any of my friends or family.