True Customer Service!
We traveled to NYC on the spur of the moment. Although we've never stayed at this property we like the area. Michelle, the front desk person, was very professional. She greeted us, told us about the property, helped us extend our stay another day, and treated our children with lots of care and thought. 
Another front desk person clearly did not have the same training but Michelle was there to pick up the slack! Dear owner of this property- give her a raise!
Other than staff performance, the location was perfect (3 blocks from the Canal street subway stop), a few blocks from high-end boutique shopping, and convenient on street parking on the weekend. The water pressure was great, bed was comfy, and the free breakfast in the morning was good. A great stay! We'll be returning to NYC in a few months so we know where we're staying.