GO ELSEWHERE!! Horrible Service, Dirty, and bugs
Dirty, and deplorable service!! - There was literally a plastic cup and a beer bottle cap on the floor next to the pull out sofa bed. I have never seen such a thing! There were literally 6 flies buzzing around the room, possibly more - we didn't stay to look. We were literally in the room 2 minutes. We booked a "2 queen bedroom" so that we could have a bed for our 2 kids to share, plus one bed for my husband and myself - however upon arrival, we were told they were "overbooked" even though our room was "guaranteed for a late arrival" - and pre-paid. They offered us a room with a king bed, and a pull out sofa with a mattress that was an inch thick, and we took one look at the filth and bugs, and told the front desk staff that the room was not acceptable, it simply was not what we booked and what we were "guaranteed". The manager (Kelly) refused to speak to me, and refused to speak to my husband, and refused to accept our phone calls (they said she was "too busy" to talk to us. She refused to give us a refund since we "checked in after 6PM (it was 7PM, again- they did not have the room we booked available.) I will take this up with the better business bureau and will warn others to stay away! We ended up leaving and booking at the Courtyard Marriott on Tower Rd by the airport, and had a wonderful experience and wonderful service. Stay away from the Timbers!