So disappointed.
I have never provided a hotel review on trip advisor and I travel frequently but was so disappointed in the service that I felt the need to let people know. Charming hotel, great location doesn't also include great customer service at this hotel. Stayed at the San Jose a year ago and enjoyed my stay so decided to spend my money again with this hotel. I was traveling with a friend who typically stays at Marriott's and other larger hotels. When she checked in, no one offered to help her with her luggage so she hauled her 3 suitcases to her room herself. You have to be okay with rolling your suitcases on gravel and hauling luggage upstairs because there isn't an elevator. We ordered room service breakfast to be delivered between 7:00 and 7:15 am so my traveling partner could enjoy coffee before business meeting. The coffee arrived at 7:25 after time to leave for business meeting. Our room was next to the courtyard/bar area and the noise can keep you up at night. We checked out on Saturday morning. I realized that I forgot to return my room key (brass, nice, engraved, thought they would be happy to have it back) so made a trip back to the San Jose to deliver the key on Monday around noon. Since I had an hour to kill before heading to the airport, I asked if they could hold onto my small roller carry on suitcase while I shopped for a bit. I was told that there isn't enough room to store the suitcase and it is a safety issue. If I had checked out that day and asked them to store luggage after checkout, they would do so. But 2 days later, no can do. TSA is alive and well at the San Jose. I was shocked actually. They didn't even try to look me up in their system to validate that I had stayed at the hotel and spent $1,800 for my room. I won't return to this hotel and am really disappointed because I have mentionied the San Jose to so many people with praise.