An Oasis in the Middle of Hollywood!
I had friends coming in for a visit with 3 kids, and spent a week scouting locations when someone suggested the Magic Castle. I stopped by and met Gabi, who showed me around. I was looking at 2 rooms so mom & dad could have some privacy, but Gabi showed me a one bedroom suite that was perfect! I texted photos and my friends booked before I left the property. From there, it only got better...
I was emailing Gabi weekly with questions, and she was incredibly helpful with suggestions ranging from florists to baby sitting services. The front desk staff took delivery of gifts for the family, which they put in the room before my friends arrived. The gifts were actually snacks, which were completely unnecessary, since they were able to have anything they wanted whenever they wanted it. My favorite part was the artistic display of chips someone set up on the dining room table when we walked in!
Upon check in, my friend asked to put down a credit card for incidentals, and was informed there WERE no incidentals; continental breakfast, unlimited snacks & a pretty nice DVD collection, all included. Oh, and the pool's open 24 hours! OK, so the kids are in heaven.
The service is hands-down the best I've experienced in the city. The entire front desk team went out of their way to make sure every guest was happy at all times. They knew where to go (thanks Zeeshan), what to do (thanks Nick), and where to get a pizza delivered at 10:45 on a Tuesday night (thanks Joslin). I was also given a guest parking pass for the duration of my friends' stay (yay Zeeshan).
Housekeeping is quick,efficient and always has a smile & a hello whenever you pass them...even in the garage.
I live a mile away, and I do not stay at family friendly hotels...ever! I don't have anything against family centric hotels, but don't have children and place a high value on peace and quiet when I travel.
While I did not stay here, I did spend a considerable amount of time on the property. In spite of being one block off Hollywood Blvd, family centric, and having a pool that's open 24 hours, I felt relaxed every time I walked through the front door. I can't wait to book a stay-cation here!
Gabi, Zeeshan, Nick, Joslin, Marzia & Lisa--BRAVO & THANK YOU!