Right Location, wrong Hotel!
Upon arrival it looks fabulous, location is brilliant check in was rubbish, customer service course obviously not undertaken, not at all helpful. We wern't "shown" to our rooms even though a bell boy service is available, we had to ask where the lifts are, the room was very clean & smelling nice, although very small, enough space for a bed & to walk around, en-suite bathroom a little dated although again very clean.
We decided to see a show & went through the conceirge at the hotel, we were offered 2 tickets at a really good price which we purchased, the conceirge stated these were the last 2 available & we had to pick them up before 18:00hrs, which we went down at 17:55hrs to do & was told they hadn't arrived, however the conceirge gave us an address to go & pick them up, which i refused to do & asked for a refund, she became sort of unhelpful stating she would wait longer but pointed out many times she would miss her train & not see her kids trying to make us feel gulity, however they did turn up 15 mins later she was still pointing out the guilt trip to us. There is no safe in the room however they gave us a drawer safe in there safe free of charge. I recommend the Tick tock cafe which is linked to the hotel for breakfast, very helpful & portions are amazing, copius amounts of coffee for the price of 1, Coopers Bar is also a great place for a meal or a drink, however if your just drinking alcohol watch your bill, we drank Bailey's & guiness which varied from $14 - $18 each round! The room was cleaned everyday & nothing was too much to ask for from the housekeepers.
Check out was simple, although when we asked for a receipt we wern't told on check in they take $250 off your credit card for a damages bond!
I recommend going to see the guys in the Yellow Jackets near the empire state for sightseeing tours, we got the tour bus for 5 days, hop on & off, Rockafella centre, Empire state building, statue of liberty, Ellis Island & 90min cruise around New york all for $216 for 2 of us!!!
Great location, wrong hotel in my opinion!!!!