Sheraton - what a disappointment
Where did hospitable disappear out of hospitality!!! My husband and I were so excited about our trip to Boston. We had been travelling a while and had three large suitcases. On arrival at the hotel, the doormen just watched us struggle to carry our suitcases through the doors. No-one offered to help, they just huddled in a group talking to each other. We had booked a king room away from the lifts - a very bored and unfriendly check in administrator sent us off to a queen room in a busy area. When I asked to be placed in the room we had reserved, they moved us to a king room right next to housekeeping. There was a continual noise in the room the whole time which sounded like a faulty air conditioner duct. When asking the concierge for directions, we were treated as if we were completely ignorant and they were so very very rude. When we asked for help on check out (early morning) to carry the bags, again no - one in sight - in fact there was not a single person in the whole, huge foyer of the hotel. We are Starwood Members and are aghast at the poor service at this hotel. Despite the fact that it is central to everything, I would certainly avoid this Sheraton.