Clarion by name only - not standards
We arrived and noon to find that they were booked to capacity and had to come back after 3 to check in. We arrived at 6pm, checked in, were told our room was to the left and at the back of the hotel. NO ONE told us the entire 1st floor was under renovation-as well as most common areas of the hotel. We had to carry our luggage and coolers through the construction zone to get to the elevator - mind you one area was only about 2 feet wide and my husband tripped and fell. They were supposed to have the area blocked off so no one came through. The only working ice machine for a 3 floor hotel, booked to capacity, was in the lobby area and on Sunday it was unplugged!! The only working vending machine was in the back of the hotel and blocked off by construction, so you had to walk outside near the pool area to get anything to eat. The room was MUCH to be desired! My brother and his fiancée found hairs in their bad that did not belong to them, a nasty rust stain running down the shower area into the tub. Our room had water damage in the ceiling, so the paint chipped off throughout our two day stay onto the floor. The shower head was moldy and I had to clean it best I could to take a shower, the grout was coming apart from the seams in the shower/tub and mold growing behind it. The window sills in both rooms had not seen a vacuum or dusting in forever. Neighbors complained of a snake in a toilet and wasps in their rooms! It was supposed to be a non-smoking hotel, but the construction crew left butts in the hallway where they worked, in the stairwells, trash, etc. When my brother’s key card refused to work the second day, I had to go all the way to the lobby, because ‘I have no hear here to help me’; but there was a wedding going on in their dining hall to have the cards rekeyed. To close the doors they had to be slammed - literally!- or they would not close. So do you think anyone got sleep, with all the slamming of doors through out the night!?! No continental breakfast, but you could eat at their buffet and pay. Will NEVER stay here again. Only a Clarion by name – NOT STANDARDS!