Very poorly managed, inexperienced management!
This is a gorgeous property but shockingly left in the hands of extremely poor management. I booked this 'resort and spa' for my husband's 65th birthday and had a horrible experience. Upon arrival in our room, we found the room was not vacuumed, carpet had dirty stains, dirty toilet and air conditioning not working (in 100 degree weather). It took them a couple hours to get everything straightened out - replace the thermostat unit and fix the airconditioning unit. We asked for another room and that room was even dirtier so we decided to just stay where we were. Later that evening, I called to speak to the manager to let him know about my disappointment and he wanted to make it up and upgrade us. He had me meet him in the upgraded room to ensure it was to my satisfaction and it was much cleaner than the one we were in so I agreed to move. When we moved, they took us to a different room that was nothing like the one I agreed to after having me go see the upgraded room. At 10 at night I felt I had wasted enough time on the room. By the way, when we were getting the thermostat and airconditioning fixed in our room we had the door open and apparently the General Manager was showing off the other suites on our level to someone else but she never did stop to apologize or ask what the problem was! Further when we did get the air fixed, the housekeeping manager barged into our room with knocking. While some of the problems lie with guests who have no respect for nice things, it falls upon management to ensure that rooms are cleaned and vacuumed and when a problem exists to fix it without being forced to. The porter and some of the front desk folks were really very polite. I seriously hope they get this straightened out. We have stayed and dined in some real four and five star places and this place is no where near the four and five stars.