Ill mannered Manager
On a trip to support my daughter in a beauty pageant several weeks ago, I stayed in the Sheraton Universal where I had a very bad experience. To make a long story short, a waiter got our check mixed up with another check. The problem, mistakes happen, the problem was, the other person's card had already been entered, and my bill charged to their account. The other patron had complained, how they didn't have a lot of money, because my check bill was 4 times what they should have paid. The problem was the Manager, Mr. Coss, insulted the other patron, by telling them they were poor...and something to the fact, they shouldn't be eating here at the Sheraton.
This was very uncalled for and insulted the other patron. I believe managers should have more respect for customers.
I will return to the Sheraton, however; I hope that Manager receives some Management Training.