Poorly managed
Last April a friend and our children had 2 booked adjoining rooms. From the moment we arrived we were extremely disappointed. We did not have adjoining rooms, our rooms were not ready until after 8 pm, and the maid service was awful. 
The hotel itself is nice and the valets are courteous and friendly. However every other aspect was terribly disappointing. 
I wrote a letter expressing my concerns and received a reply from the front desk manager. He asked for a phone number to contact me. However, he has never bothered to call. 
Other hotels in the area are just as nice and have much better service.