Worst Hotel Stay Of My Life
After perusing some of the reviews of this hotel, I am convinced the 4 and 5 star reviews were written by the staff. I work as an event planner, working closely with many hotel chains and I know what to expect in regards to service, cleanliness and comfort. I have to say this hotel missed the mark in every area. The staff was not only not service oriented, they were incriminating and rude. 
After a terrible check in, we made our way to our room that reeked of cigarette smoke. The bathroom was tiny and the shower never got hot. Not once. 
After a miserable weekend at this hotel, we were planning to complain to Pat, the manager on duty, only to have Pat approach us in a rude manner upon check out. I guess poor service really does start from the top down. Terrible management, terrible staff and a terrible experience all around. I'm not typically one to complain, but this hotel was exceedingly disappointing and not what I have come to expect from a Crown Plaza. 
The one nice thing I can say about this hotel is the very friendly and helpful bellman. I wish I remembered his name. He would be better served to move to another hotel where his level of service matched the rest of his peers.