Not up to Hilton
I stay at many Hiltons during the year and am a long term Hilton Honors guest. When making the reservation I was asked if I wanted to upgrade for a small price. I thought why not give it a try. I arrived at the hotel at around 10:00am, knowing it was way to early to check in,but I dropped off bags and asked when the room "Might" be ready, knowing check in was not until 3:00pm. The desk ckerk informed me that the guests who had room were not leaving until 1:00 late check out, no problem. when should I call and check, I was told call at 1:30pm. At about 1:35pm i called and was told the room would be ready in 20 minutes. I told them my friends had a limited time but they would bring me. I arrived at around 2:05pm, a very rude and surly desk clerk informed me that the room would not be ready for another 45 minutes. I took a seat, At 2:55pm I was given my room, The check in did go go well, I am hilton Honors but there really isn't a clear understanding in which Hilton Honor line to go to, At least 5 times some one would just walked in fornt of me. The clerk saw I had been in line and said nothing.Tower 2 Room 1700. How could I be so unlucky. First of all the room was a suite of some size, but the TV was at one end of the room atleast 35 feet from the bed.when laying in bed it was like a small 13 : screen. The room had no luggage rack, you had to put your luggage on the floor or the couch, No glass cups. We had to use paper coffee cups. The view from the "upgraded: room was a view if the top of the parking lot, thats it .As we had showered we called down and asked for our room it be turned down. the person asnwereing the phone was short and said kind of snotty, "Do you want the whole room cleaned or just turned down", It really seemed like I was borthering her. When we retuned to dinner the bed turned down but garbage still in can and towels on floor in bathroom. I guess i just got the turn down service. No refrigrator in room, I think there was one in a locked cabinet but I had no key. The desk had a large cigertte burn on it, hardly whqt i would call a 5 star hotel. Know that the previous guest had late check out I called down to request the same treatment. Thefront desk was rude and very short, her answer a short rude :
"NO". I didnt even try to remind her the reason I was late checkging was that they had late check out and i would like to have the same experience of customer service. How worng I was. I dont think I will make another trip to the San Francisco Union Square Hotel, BE AWARE!