Great Value but disappointing service
Got a very great deal for staying in this stately hotel in a great location. Cannot say anything bad about the room quality - everything was as presented on the web and our stay was very comfortable. 
One thing of note was the callous, nearly indifferent service received. Once in the room I realized that I haven't packed a toothbrush, I dialled the Room Service and after about 15 rings I got a response. When I asked if it was possible to get a tooth-brush, an iron and board and per chance, a shoe shine kit- I was cursed at in Italian and hung up on. 
I was later informed by the Front Desk that I should have called Housekeeping for such items (which aside from the iron and board were not available). However upon informing them of the inappropriate telephone 'etiquette' of their Room Service staff, the Concierge seemed quite unmoved and not at all apologetic. I would return here as I stay in hotels out of necessity and not to be pampered but those who like to feel like valued guests, please lower your expectations when booking a stay here.