Needs a Face Lift
The best thing about this hotel is the elevators! They were awesome, never had to wait over 30 seconds. Housekeeping works late and they do a great job. That being said, the hotel is in dire need of new carpet. It is stained and ugly. The furniture is chipped. We asked for a refrigerator at the time we made the reservation and they agreed. We requested it again when we checked in and they agreed. After a lenghty wait, we called again for the refrigerator and were advised that they had no more available. The staff was very unapologetic even though they agreed to the request more than once. The food was okay, but overpriced for what was offered. I'm checking into it now, but it seems we were charged for several items from the refreshment bar in the room that we did not have. The pool area is nice and the workout room is nice. The staff could have been more helpful. We were there for business. Their business center is small but sufficient. I just feel that, for the money, they really need to put some back into the hotel and bring it up to "westin status".