Disappointing
I had high hopes for this hotel, knowing full well the bathroom privacy issues, it was a VIP hotel with Expedia, of which I am an Elite member, so I thought I'll even be getting an upgrade because of that. Not so........ Without going into boring details what you need to know is this hotel's staff has all pat answers, they are totally booked at all times and have no ability to upgrade you. I would tell you I knew the rooms in this hotel were going to be small, but didn't expect closet size. Horrible design in the standard and deluxe rooms, the frosted glass door didn't bother me, but no, dressers, very little closet space and the shower situation is ridiculous, water everywhere after your shower. After kicking and screaming, they amazingly had a grand deluxe room that I should have been upgraded in the first place. They wanted to charge me a extra $50, although that room was the next upgrade from my deluxe room category. I threatened to leave and as a one time only deal they gave me the room I should have had from the beginning without charging me the $50 extra per night. I don't think this was the VIP experience Expedia thought this hotel would give, and they should take this hotel off their list. Grand deluxe room was much more acceptable, and this category and above is the only way you can stay here. The architects on this designed this very European, but not practical. Is it a great location, yes, and the food and bar were very good. But, I also had problems with housekeeping giving us towels and there was no hairdryer in our room, it's just those little things that can make or break a hotel. I was expecting so much more, chic and modern only go so far, this hotel has a long way to go. I don't like playing games at check-in especially, after I've done research and when are these hotels going to realize that those of us that travel alot know what can and can't be done and what is and isn't the truth. Couldn't wait to leave unfortunately.