Better than we expected...
We stayed for 4 nights over the 4th of July week. We were there for a dance competition. The hotel was packed to the rooftop with people and children everywhere, but we expected that. It was also the hottest week in recorded history according to the local news and that made guests a little temperamental when waiting in line for elevators, etc. The hotel did a nice job of keeping the temperatures cool throughout the property however. It even got cold in some spaces. Upon arrival valet was smooth and check in was fast. I requested an upgrade to a larger room but none were available. They did however provide an upgrade to a higher floor with a better view for an extra $20 per night. The room was large enough for our needs (2 adults, one child) with 2 queen beds, a desk area, and a chair and table next to the window. We had a great view of the city from the 24th floor. As for things we didn't care for. Although there were approximately 8 elevators, we were always waiting. In some cases we had to wait for 3 or 4 elevator cars before we finally got on. Again, this is due to the competition going on but it seems like there's got to be a better way to move people up and down. The food from room service was only so so. It arrived hot and within 30 minutes but was not much more than pub fare. For the $100 it cost to feed two adults and a child, it should have been better. Finally, as many others have stated, the fees for parking and Wi-Fi are ridiculous. Even as a gold passport member, we were not offered anything complimentary - including the room upgrade. I'm not sure what the point of having a passport membership is at this particular property. Despite some of the shortcomings, overall the stay met our expectations, service was good, and we would stay at the Hyatt Regency again. It's location to all there is to do in Chicago can't be beat.