Top-notch hotel & staff!
We were very impressed with almost every aspect of our stay! The staff & room were great. We were in Chicago for a few days for a wedding and reception that was held in the hotel which they did a great job with. Having it all under the same roof was wonderful. Our room was a city-view king room on the 15th floor. The room does not come with a coffee maker, but one was cheerfully brought right up upon our request. We called Relax & Rejuvenate spa services to our room for a mani-pedi for her and a massage for me. Jessie & Amy were great! Some posts accurately mention the seemingly ever-present sirens in Chicago. We never travel without our white noise sound conditioner. It's about the size of a pack of cigarettes and is great for masking just about any noise.
Two complaints: The only complaint that we had with the room was that the A/C couldn't be adjusted low enough for our comfort while sleeping. In fairness to the hotel, we never gave the staff the opportunity to correct it by reporting it.
Rooms were blocked at a discounted rate for the wedding that we were attending. By my fault, I was late in booking our room. The rooms with the discounted rate were no longer available when I booked. I called and tried to get a discounted rate for rooms that were still available without success. I was hoping that they would work with me a bit.
We would highly recommend this hotel to anyone without reservation!