Just how bad can a Hotel get?
Checked in with the very rude lobby staff who almost made you feel like you were interrupting their day. We were allocated room 1014a which once we had navigated the dark, prison like corridors we found not fit to put a tramp in. The carpets were torn, filthy and stained like there had been a murder. The curtains were hanging off and the what was left of the paintwork was dirty, chipped and hadnt been done in the last 10 years. Then the bathroom, this had a nice hole in the ceiling and was even dirtier than the main room. We were only there for 1 night and didnt want to waste time arguing with Hotel staff who clearly didnt care so we just went out and about to minimise the time in the room. When checking out the form continued with the lobby staff rude as ever at which time I asked to speak to the Customer Service Manager. I was told to go round the corner and phone which I did and was eventually put through to the woman who was on the front desk, why wasnt I just pointed in her direction first. I asked for her to come to the room with me and she refused saying it wasnt her job. I asked whose job it was and she said housekeeping but that they wouldnt go with me wither ?!?!?!. Eventually they agreed to meet me there and the housekeeping manager said he was sorry as this room was not supposed to be allocated. I returned to the front desk and was refunded $215 from our bill which was a decent result but didnt remove the bitter taste of the overall experience. Thank goodness the time we spent in the City was excellent as the Hotel certainly wasnt. We will return to NYC but never to this run down, should be knocked down excuse for a Hotel.