Don't try having a family emergency and expect a refund..
The second I walked inside, I was disappointed.. The clerk was busy on what seemed to be her facebook and was not ready to provide service.. After a little while, I was able to get my room card, so I walked upstairs to my room only to find that it was still being cleaned by room service.. So I turned around, went back down to my car (without having stepped foot into my room). I got my stuff and went about my business in Denver. After about 4 hours, I walk back to the hotel, grabbed my laptop and cellphone from my car and walked to my room. I swipe my card and step in. The carpet was filthy, the room smelled very funky, the office chair behind the little desk was just outrageous (white stains, crumbs, and crusty sauce all over the seat and arms). I didn't even imagine what the bed was like.. But this is besides the point..I wasn't in there for more than 2 minutes before I received a family emergency phone call which required me to leave immediately. I went back downstairs to explain my situation to the manager, and he claimed that there was NOTHING he can do as far as a refund since I had supposedly been in the room for 4 hours... I tried explaining that I had not touched anything in the room since I have not even been there, and when I actually was, I had to leave before I had a chance to sit down...(later I called corporate only to find out that it is privately operated and that they can't do anything to help me get a refund.) The manager DOES NOT have ANY compassion or understanding as far as the human factor goes. Or reasoning/logic for that matter. He just cared about money and selling a room since it is privately operated. I could go on and on about this terrible experience... but in a summation, just pick a different place to stay even if it costs a bit more. You'll be thankful you did later. Super filthy room, nasty carpet, unhelpful staff/manager, and a COMPLETE waste of money and time. Avoid this hotel like the plague.