Disappointed
We booked this hotel at the last minute. The staff was helpful through each step; very pleased to have a fridge! Note: the crowd at the entrance was for the bus.
We were horrified with the room. We were initially distracted by the colorful background lighting above the bed, until we realized the room was freezing COLD. The heater was not on. It was 55 degrees. The heater was loud and took a long time to heat; it finally peaked at 71 degrees, perhaps because of the draft coming from the window. It intermittently came on all night. (My husband and I kept bickering about who should call the front desk about extra blankets. Neither of us would give in, so we resorted to snuggling to get through the night.) 
This wouldn't have been too big an issue if there had not been hair all around the sink area. At 1100pm at night, with poor lighting, it was still very visible. The final straw was the urine on the rim of the toilet and the floor in front of it. There were other minor things, like un-wiped bedside tables and greasy fingerprints on the clock, and 12x12 square for night pillows.
If not for the late hour and our long travels, rationale would have made us call the front desk for another room. Fatigue definitely played a part of our dissatisfaction but I am sure that is common for many guests. We should not have to do quality checks on cleanliness of hotel rooms.