Dated and over crowded
The hotel reception is on the 6th floor and from the moment we arrived you are constantly waiting with crowds for lifts. The property has only 2 lifts and the wait time is like 5 mins and when your on the 12th floor not easy to walk!
The room and overall accommodation is tired and in need of urgent renovation. The two double beds in the room were tiny and having been over used, both beds had the rolling in to the middle thing going on all night!! They provided no pillow menu and we had to buy our own toilet paper as the quality provided was no better than the type used in schools in the U.K.
The concierge team were polite, but very unhelpful when we wanted to book a return taxi for a visit to a coldplay concert when we stayed in Chicago.
The free breakfast and dinner times and menus were both tasteless and chaotic with lines going back for a 15 minute wait on the twice we tried to eat in the place.
Overall the town of Chicago was fantastic and we had a great time in the city and went to some fantastic attractions and restaurants, but we will never be returning to the Home wood suites until the rooms and menus are drastically improved!!