The service is not as nice as the hotel
I stayed at the hotel with my family over a weekend. We were in town for a wedding. The location is great, right in Midtown. The lobby was beautiful, however, there was a wedding in the hotel over the weekend which had music playing so loud directly above the lobby that you could not hear yourself talk while you were in the lobby.
The rooms were nice, but small. I had a "larger" room and was not able to use the toilet without closing the door. It was that small.
The staff was not very visible. The bellman was nice at check-in, but then I could not get any help getting out of my room. I also had to physically carry six suitcases up the staircase in the lobby without anyone offering to help. They did find me a taxi, but by then it was too late to help with the luggage.
The restaurant was nice, but very expensive and the food was disappointing, the say the least. As an example, we asked for toast with our breakfast. It never came, when it finally arrived, it was two pieces of slightly warm bread on a cold plate. Not what I would expect from a hotel of this quality.