Dirty room, abrasive customer service
My sister and I stayed 8 nights - we would have moved to another hotel had we not paid in advance. The room was dusty and though we were promised a deep clean of the room this did not happen - or if it happened it did not make any difference! The staff were abrasive and unhelpful and I felt more like a bother than a welcomed guest. We were asked to change room after the first night (something to do with room availability) and in the process a bottle of shampoo went missing. Only because the shampoo costed £30 I mentioned it to a reception staff and asked if they could check their lost items. I was effectively accused of implying that hotel staff had stolen from me and though I made it clear many times that that was not what I was doing, the experience of talking to the reception staff left me feeling dreadful. My sister later had a phone message from one of the managers who she tried unsuccessfully to contact a number of times. Needless to say we left the hotel without any word from anyone about the shampoo.
I have travelled extensively across the globe and this is by far the worst hotel I have ever stayed in. I will not be staying there again and neither will I recommend it to any of my friends