Would have been Excellent, if not for the Management
We stayed for one night here, the staff was amazing, the restaurant great, clean mostly in good condition. The day we checked out {Sunday at 9 am} I left my phone charger plugged in by the alarm clock, now I realize this is my mistake not theirs. I called as soon as we got home, around 10:30 am, I spoke with a lady at the front desk, she said she would have housekeeping look for it and took my number and said she would call back if it wasn't found. I explained that I drive by there on the way home most days and I would stop in unless they told me otherwise {NOTE always get the name}. I got off the freeway during heavy traffic, waited through a stop light, then when I get there the lady on the counter goes in back for about 5 minutes, she comes out and says sorry it wasn't found. I asked how that could be since housekeeping was coming in as we were going out the door, literally, which to me means that they have a thief on staff who took my charger rather than turn it in. I also explained I could have been 20 minutes closer to home had they just called and said it was not found. She could offer no reason why no-one called. Again I realize it's a 10 dollar phone charger, it's the idea that they didn't bother to follow up with me, and they won't admit that there is a problem when I told them within an hour and a half where the left item was and they didn't follow up. We had really enjoyed this hotel right up until then. Too bad that management couldn't take the time to place a 3 minute phone call, I would have still been upset, just wold not have wasted more time in my already 12 hour day.