Bed bugs
We arrived early and were offered a different room from the one we had booked with a king size bed. It had two double beds. At 1:00 a.m. we discovered a live bed bug in the bed. The night manager was helpful in moving us to another room and thoroughly inspected the new room. We were offered complimentary breakfasts, wifi and luggage treatment (which we were not able to use as we were leaving too early) and preferred guest points (which do not appear to have been activated).