Nice Hotel, Awful customer Service
Hotel is located in a nice location, the rooms are clean, the lobby is nice, but that is where it all ends. I requested a room with 2 queen beds and they claimed they are sold out of them, so gave me king. when I asked for Queen, they asked me to pay $50 to upgrade to deluxe queen. I tried to talk to the manager, but he was not on the premises. they tried calling him and finally they said, "fine, we'll just put you in that room". after 30 minutes I received a call from Manager while he is on his vacation, negotiating with me on how much he is willing to charge me extra for the room. after 30 minutes of discussion and argument, he let it go and i wasn't charged anything extra. next day, I am trying to check out, the valet (mind you it is 47 dollars a day) takes over 45 dollars to bring my car and after complaining, they ended up refunding that as well. then they claimed I had made a call from the room and tried to charge me for it (when it was actually an incoming call from their manager). 2 days later, i see a charge on my card and when i call them, they tell me it was a soda from the bar. long story short, I think the management of this hotel does not understand how to keep customers happy or how to have a decent conversations. some front desk staff are extremely nice and polite and some really need an attitude adjustment. I would avoid if possible