Definetly could have been worse
Stayed here just yesterday: got in to Manhattan Sunday around 5 and left 24 hours later. I read reviews on here and prepared for the worst, and was surprised when it started off well: the clerk on duty (Graciella I believe) was kind and welcoming. The hotel looked pretty nice. The room was kind of dusty but it's Manhattan, right -- I mean, how much time are you going to spend in your hotel room anyways with only 24 hours in New York?
When we returned after a fun night the trouble began. We asked for a cot to accomodate an extra friend in the room, and were curtly told "No -- it's after 11." The three people on duty then immediately resumed ignoring us. We went up to our room and tried to turn the TV on: not only did we spend 15 minutes trying to open the armoire that was falling apart and had no handles, but the TV itself did not work. So we thought we'd phone downstairs, until we discovered that the room's phone, although plugged in properly, did not work. The wall outlets did not work, and our phones weren't able to charge for our trip home. To top it off, our room was not properly ventilated and had a broken wall air conditioner. We had to keep the window open all night to have some proper air circulation, which meant we were forced to sleep with an open window in Manhattan in February. I had to sleep in my jacket and jeans I was so cold.
I went down to complain about all of this at 2 AM (since of course we couldn't phone down) and was shocked to find that there was nobody at the front desk. I waited 10 or 15 minutes and nobody showed up, so I went back upstairs. In the morning, I went down around 8 and asked the person behind the desk (wearing torn jeans and a sweatshirt) if he was the manager. He sarcastically replied the manager would be in at 9. When we did speak to the manager at check-out he apologized, although it seemed half-hearted because he was typing at the time and not really listening to us. I guess he doesn't care that his hotel has safety hazards like no working phones, malfunctioning outlets, and improper ventilation in dusty, dirty rooms.
On the plus side, none of us got bedbugs, and they didn't lose our bags that we checked with them before our one day in New York. But other than that, I wouldn't stay here again -- I got youth hostel-style accommodations for $100 a night. Rest assured I am calling (have already called) Days Hotels International to register an official complaint on behalf of our whole party. I hope they do take it seriously. It's too bad I'm writing this because this hotel has the potential to be a great cheap stay in New York: they have a great location with the subway literally at its doorstep (and two stops to Times Square on the 2/3 express lines). But there's no way I would tell anybody to stay at Days Hotel Broadway.