Close to the airport, but can't say satisfactory
My husband and I stayed overnight at this hotel in January 2012, between flights from Atlanta to Honolulu. It was a rather frustrating experience. When we made reservation, the hotel did not tell us that we had to call to ask for a courtesy van to ick us up. So we assumed as at airports in LA and San Francisco, a van would be circulating to pick up the guests. At the pickup station, there was one courtesy phone but it did not have information about hotels. After waiting for a while in the chilly night air, we finally called the hotel that sent a van.
Upon arriving at the front desk, the staff was friendly and helpful, but there were no famous warm chocolate chip cookies, all the restaurants were closed, and she could only offer boxed salad. Room service had a short list, charging $7 for a bottole of beer. There was no refrigerator in the room and two bottles of water cost $2.50 each. Finally, when we tried to hook up with Internet, we discovered $13 is charged for just connecting. We should have realized "Internet access available" was not "complimentary Internet access," which is a standard in many American and Asian hotels. So we went to bed exhausted, hungry, and disconnected. We left early the next morning to catch a flight so had no opportunity to have breakfast, thus no comment.
The room was spacious and comfortable, no complaint there. And the closeness to the airport was great, in fact that was the main reason we selected this hotel in the first place. A good enough hotel exploiting its geographical advantage to the airport was my impression. It's also a convention hotel. The bar at the lobby was crowded and the noise level was deafening.