General Manager Sam is a rude nasty unprofessional jerk
Had many maintenance issues upon checking in, GM made excuses after excuses, 2 mornings in a row, woke up to warm refrig. He was the nerve to accuse me of turning down the thermostat, then tells another guest in lobby what happened. SO UNPROFESSIONAL!! Also my 2nd night front desk guy on phone was sooooo loud, uncaring.