! Instead of remodeling the hotel they should do some remodeling of the staff!!! RUDE, RUDE, RUDE!!!!
We have stayed at the Double Tree several times in San Diego over a few years with our two dogs. I always call to talk with a live person when booking ANY stay with our dogs so they can understand that the dogs will be accompanying us during the stay and to get dog rates as well. I did this when booking my stay in March 2012. Told the reservation specialist that we needed a king bed and that our two dogs would be staying with us in the room. 
When we arrived I checked in with the dogs at my side and we had gone through the lobby several times that day to visit the Ocean beach dog beach, get lunch and dinner. Mind you my dogs are Akitas and they around 100lbs each. Now these are large dogs, we always left through the main lobby; we stopped at the front desks to get cookies with our dogs and spent about 20 minutes talking with some of our country’s service members that wanted to pet our dogs and other guests that wanted to pet the pups in front of the check-in desk. All this was done in plain site of the staff members in the main lobby. Nothing was said about us having the dogs until the end the of the first day as my husband was taking the dogs on the last potty trip of the night; he was stopped by the a staff member that stated he was the manager and he asked if we were staying at the hotel and my husband said yes and we have stayed there several times before.
The manager then informed my husband that we had to pay on extra 75 dollars because the hotel no longer allows animals to stay and if we didn’t pay this extra fee he would kick us out! We asked why nothing was said when we checked in or when we came through the lobby many times that day with our dogs and the manager said he didn’t know. We were shocked because of the steps we took to reserve the hotel and told the booking agent that we had dogs that were staying with us at the hotel. The manager accused us of trying to sneak our dogs in! I told this manager to look in the records and see that I called in the reservation because he did not believe that I did so, he stated that no one calls in reservations anymore they only make them online! He looked it up and the records stated that I called in the reservation! He was very rude and snippy! 
 The customer service was terrible! The manager told us that he was going to catch heat from the CEO because our dogs were staying at the hotel. How is that our fault? We did everything right by stating that the dogs would be staying with us at the hotel! Plus this was the hotels booking mistake! NOT OURS!!!
Because of the lack of communication by this manager we were harassed by security and the house keeping because we had the dogs and no one was informed that we were allowed to stay because it was the hotels booking agents fault! 
This made our stay very stressful! We will never stay at a Double Tree again! Instead of remodeling the hotel they should do some remodeling of the staff!!! RUDE, RUDE, RUDE!!!!