Horrible Hotel Stay
I was going to be in Charlotte on business so I did my research on hotels uptown. After reading all of the positive feedback and reviews I decided to book this hotel plus you couldn't go wrong with such a wonderful location...the WORST mistake ever!!! When I arrived for check in, I stood at the front desk for several minutes before anyone acknowledged my presence...terrible customer service. I got checked in and headed to my 1st room, which smelled of mold/mildew. The decor of the room was dated and clearly not what was advertised on the website plus the bed was uncomfortable to sit on so I knew it would be terrible to sleep in. I got into the shower when I realized the drain was backed up and disgusting dirt and debris floated around my feet. I tried to call the front desk but neither phone in my room worked so I had to use my cell phone to contact the front desk. After being transferred 2 or 3 times to request another room I finally had someone come up and give me a key to my 2nd room. Once in the 2nd room (which was even more dated in decor than the last) I checked to make sure the shower worked properly. I then wanted to cool the humid and stuffy room, that's when I noticed the air conditioner didn't work! Now I'm having to go to a 3rd room! Not once have I received an apology or anything and this is all taking place within the first night!!! I get to the 3rd room which I can say was upgraded in decor but that was about it. The bathroom floor and tub were nasty. The water in the sink ran down the drain extremely slow. To make matters worse, the water in the shower barely got lukewarm and I got of the shower literally shivering! The next morning a requested an extra blanket; it took about an hour for me to receive it...I almost had forgotten I requested it. The 1st night's experience was so horrific that I stayed the 2nd night with a co-worker that was staying at the Hyatt House (which was amazing!). When I checked out I attempted to express my concerns and the only thing the lady at the front desk said was "Oh I'm sorry. Would you like to stay for breakfast?" I travel frequently and this was by far the worst hotel stay I've ever had!