Not what it once was :(
My family has been staying at ES Memphis for many years. Our recent stay was just not good. The room was not clean and the sofa bed was so dirty, I refused to let my son sleep on it. I wound up sleeping on the couch itself (as a couch). Very uncomfortable. I don't enjoy paying that kind of money to sleep on a couch.
The jacuzzi did not work and the front desk did nothing. They were very overbooked, as usual on the weekend. The front desk staff are not capable of coping with a lot of guests and are not the most friendly or helpful.
The best points are the their refreshment staff (both for manager's reception and breakfast) and the restaurant on site. Freddie is the bartender and has been there forever. He is a sweetheart. The ladies behind the breakfast grill are also long-time members of that establishment and know what it means to be part of the ES family. Too bad everyone there cannot take something form their example.
If the hotel was supposed to be newly remodeled, I would like to know where. Our room was old and the carpets were stained and dirty. Just putting in some better bath supplies does not 'upgrade' your room.
I won't be back and that makes me very, very sad.