Beware of booking a room as a gift
A close friend of mine booked a suite at the Hyatt on Capital Square - State Street on October 27th for a wedding gift - we were married that day and after the ceremony were tired and just wanted to get into a comfortable room.
We arrive - had the valet take our car - the wait was about 10 minutes for that; we get to the check in desk and they had our reservation but said that the room had not been paid for. My friend had already called at 5:00 that day to confirm that everything was fine - she had faxed over her credit card information and everything else they needed - the clerk said he couldn't find it. He expected us to pay for this room. I said no way - we would just leave.
So I called my friend's sister and she spoke to the manager and she ended up paying for our room with her card. Needless to say both women were furious at our treatment. She explained we had just gotten married and were tired and the room had been paid for.
The manager insinuated that my friend who had booked the room hadn't talked to anyone there - that she was lying; and they acted like we were trying to commit identify fraud.
For such an expensive hotel the service was abominable. I will never stay there again and I will never recommend it. So after my friend ended up paying the manager said he would upgrade our room.
If what we got was an upgrade I'll take an economy MOTEL anytime over this. The fact was: we got a regular room - we walk in - no lights in the bathroom - a dirty washcloth on the shower rod.
My friend had also ordered champagne for us and flowers and chocolates on the bed; none of these items were in the room. When she finally got ahold of me she asked if these items were in the room - I said no. So she spoke to the manager and identified the people at the hotel that she had spoken to - apparently he was familiar with the people she had spoken with - and also apparently they don't do their jobs well.
We did not notify anyone of the light situation - we just wanted to go to bed - we were exhausted from a very long day. We left early in the morning and will never go there again.
I found out when I returned to work that this manager assured my friend that they were sending up hot appetizers and a mini-bar to our room - she thought this had been done - IT HAD NOT. I don't know whose room they sent these items to but it wasn't ours.
So he lied to her - a hotel manager LYING? Then I find out that they DID charge her credit card - gosh I thought he said they didn't have her information? So more lies????? And they charged her for the items that we never saw!!!!!!
This place was a rinky dink dive and a disgrace to Columbus - to lie to a guest saying they were upgrading our room - to find nothing that had been ordered - to have no lights in the bathroom - dirty washcloth - really? THIS IS AN UPGRADE??? Do they even clean the rooms? We were half afraid to sleep in the bed.
Our perfect wedding day ended up being a miserable wedding night - we would have rather just gone home or gone to a motel out of the city which would probably have been more guest friendly.