Managers may need to review customer service manual
No bathroom in Pub at Red lIon. Staff says to use restroom on 5th floor. Elevator broke. 1 a.m. 6 people in elevator in need of a bathroom, heat blazing. Manger said he couldn't leave desk to drop down water or towels to stranded people. Manager wouldn't even send a security to do this task. 2.5 hours later elevator fixed and manager was not at desk when we finally got out. No apologies. Room thermastat was broken. Couldnt turn heat down. Slept with room door open to try and get a breeze.