they do not care about thier customer
i reserved the suite 2 months out for a short family vacation. i called twice to confirm before arrival. When my family arrived they did not honor my reservation confirmation and gave me all they had left, which was a standard - single bed room.
They apologized, of course, however they stated that unfortunately i was bumped. 
The location is not great, the rooms are old, the place looks better in the pictures then in person. the beds were uncomfortable.