Staff was great; facility not so great
Our extended family went to Baltimore in early June on a baseball weekend. We stayed at the Lord Baltimore Hotel. The lobby was beautiful, the staff couldn't have been more helpful but the rooms were a letdown. Our room was missing soap and washcloths, both of which were replenished within 30 minutes of a call made to the front desk. The Sleep Number bed was hard (probably a person preference thing). The room itself was old and dated.