P.O.'d
My letter to Marriott...we'll see how long this stays up:
Courtyard by Marriott
On  July 5, I had a room reserved online and paid for at the Courtyard by Marriott on Airport Drive near the Port Columbus airport.  The following is a list of things that happened in my brief eight hour stay at this facility.
Because of my son's baseball game in Cincinnati, we were unable to arrive at the hotel until after 10 p.m.  However, the room was paid for in advance. When we arrived in the lobby, we were greeted with perplexed looks and then told that it would be a few minutes as our room needed to be "freshened up". 
Exactly why was that? And, if I indeed had a reservation and had paid for it, why would my room not be ready by 10 p.m.? At age 50, I have traveled for years.  If I arrive at 10 a.m., I understand that my room won't be ready.  I understand that you usually can't get in until after 3 p.m.  If  I arrive before, a wait is not unreasonable.
On the other hand, I seriously question why a room at a reputable chain is not ready by 10 p.m. Or, why does it need "freshened up" (this I would find later).
Was there someone else in my paid for room? If so, perhaps they could contribute to my bill?
After about 10 minutes, we ventured up to our room which was allegedly a non-smoking room.  Perhaps this is why we had to be "freshened up" as I detected smoke on the towels and on the pillows even though they had attempted to mask it with clean pillowcases.
The worst was yet to come.  I pulled out the blanket from the closet which was in the  ziplock bag.  I was knocked over by the smell. The blanket reeked of urine and appeared to have been in the closet for some time as that's what the closet smelled like.  I had to throw it out in the hall because of the horrific odor and call for a semi-clean replacement.
The reason for the blanket was the a/c unit.  No matter where you set it, it was on and then off and then on and then off,etc. all night long.  Other hotels have a way of setting it in some sort of constant mode.  Not this one, this was on intermittent annoyance for the brief time I was there.
Later, at 5a.m., our phone rang.  We did have a morning flight, and were going to get up early, but not that early.  We DID NOT request a wake-up call.  With an alarm clock and the era of cellphones, I'm mesmerized by anyone that would need such a primitive service.
Anyway, I got up and showered and went to the lobby to investigate.  I asked why I was called and they erroneously said our room was down for a wake-up call.  They had asked my wife, when we arrived and she definitively said, "No".
My guess is that it was for a previous day and had not been updated.  I then asked to have my Marriott number put on my room.  The clerk did so, but then curtly said that since I bought from an online third party that I might not get credit.
I then asked why our room wasn't ready at 10:30 or whatever it was when we finally came in.  He said, "We were overbooked."
Is that how this works?  When you book a room, do you not actually have a room? You actually sell more rooms than you have?  Then, God forbid someone didn't pay the inflated rate for what is these days is a run of-the-mill room, you treat them like second-class citizens by sending them into the bowels of the hotel like the guy in "Office Space".  To find that someone relieved themselves on the spare blanket 10 years ago and no one has bothered to replace it, is even more disturbing.
Then, to treat me in a condescending manner because I got a better deal on my room is outrageous.  I've had much better rooms and experiences at lesser known chains that don't boast as many "stars".  In the past, "Marriott" meant something.  If it doesn't anymore, if you just run customers through the ringer as if they should be honored to be mistreated, then let me know and I just won't bother anymore.
Are you renting rooms by the hour? Is that why my room needed " freshened up"? And, if you are going to "freshen up" a room, shouldn't it maybe smell "fresh"?
Finally, if you're renting me a room that doesn't exist, that's fraudulent.  Giving me a urine-filled blanket is worse.  Even worse are the excuses I've got and will get for what has happened.
Scott -Cincinnati