disappointed
I booked this hotel because we were arriving in Seattle late at night and I wanted a place near the airport. I specified the need for a non-smoking room with two beds. When we arrived, they had only a smoking room with one bed. I asked to be given what I had requested and was told there were no such rooms available. I told the clerk why that was not acceptable and she insisted,, then took off for ten minutes. When she returned, she had miraculously found a room--on the far other end of one of the largest hotels I've been in. We had to lug four suitcases (more than I usually travel with, but we were going on a cruise) for a fifteen- or twenty-minute walk (I was using a cane so was slow). There were no porters to help with the luggage. We finally got to the room, and fortunately found comfortable beds. The next morning when I got into the shower, I found mildew on the grouting between the shower tiles. Ugh! Then, when we checked out, I discovered that the hotel does indeed have porters twenty-four hours a day. The thought that keeps going through my mind is,"I expect more from a Hilton hotel."