Decent stay, horrible follow up
Stayed at the Milford Plaza for four nights in late January. While the hotel is in a decent location and the stay itself was not unplesant I have one warning... don't leave anything behind. 
I accidently left a framed picture in the lobby when we checked out. I confirmed from the airport before we boarded our flight home that they had located the item and placed it in a secure location. I attempted to make arrangements to have it returned to me at that time and was told by the front desk agent that she couldn't do anything and I would have to talk to the director of security Jerome. I made several attempts to contact him after arriving home including messages requesting that he return my call, however I have yet to recieve a response. I have attempted to escelate this issue to the front office manager with the same result, message left explaining the situation and requesting a call back and no response. 
While I wish I could rate this hotel higher or reccommend this to fellow travelers, the lack of concern over guest satisfaction or follow up has ruined those prospects for me.