Not a Four Seasons Experience Here
Surprisingly disappointed with this hotel. I had to extend my trip an extra day and asked a friend in the city where I should stay. Hands down he said the place to stay was the Four Seasons. I've stayed at Four Seasons in other cities (Philadelphia, Austin, etc.) and will have to say my experience here ranks the worst, even against other "less" luxurious brands. I stay over 100 nights in hotels yearly so I am very particular when it comes to hotels as a business traveler. When I checked in I had thought I booked a king size room. Check in girl offered an upgrade to a King suite for a $50 or so up charge. I declined (thinking I had a regular King room). Got to my room and found two TWIN beds. Went downstairs and asked for a different room from different clerk no more than 30 minutes later. He said the hotel was sold out and did not have anything (even though previous clerk had offered a different room for an upcharge). Didn't have time to argue because I was late for dinner so decided to come back later and deal with it then. Came back a few hours later and asked the same guy and he said yes there was a room for the $50 up charge. I was tempted to argue for a complimentary upgrade, but was too tired at this point and just paid it. When I did get to the room it was a King Suite, but nothing too amazing. Very disappointed in how dark the bathroom was though. The only saving grace was the bed was quite comfortable, but other than that I've received better rooms and service from Westins and Marriotts. Main issue here was the twin beds (not even queens). Would not expect that from a four seasons. Also the hassle at the front desk and inconsistent responses from the staff adds to the frustration.