The staff have an attitude problem
We stayed here because of the proximity to what we wanted to see and do in Memphis, but the attitude we got from some of the staff made me think it was a bizarre form of reverse discrimination against overseas visitors. The staff responded to us forgetting to leave a small tip for them by not supplying us with towels and toilet paper for one day. When I called to remedy this we waited several hours for the replacements with the excuse that the towels were in the dryer! I noticed the next evening after we left a slightly larger tip that we got double the number of towels (which apparently they had no spares of the night before) and an extra roll of toilet paper. I know tips are expected in the USA, but they ARE a reward for good service and not something to blackmail guests for. The parking for a hotel of this size is atrocious, when we went to use the swimming pool it was overrun by employee's children (who were unsupervised and engaged in dangerous behaviour like diving and cannonballs). We had also pre reserved our room online and were told we needed additional details to obtain the discount we had a code for - no other Holiday Inn we stayed at asked for these details and gave us the discount rate, but we had to pay full price here! Avoid.