VERY Average Hotel at High Prices
I just returned from a one night stay at the Radisson L.A., directly across from USC. I have stayed here before and found the hotel adequate. This property is high priced considering the quality of the rooms. I booked in to a Standard King. As requested, I was given a quiet room. I appreciated that. The room was NOT clean when I arrived. There were a few odd hairs in the bathroom sink, more on the telephone (uh, not from one's head), and a dead wasp on the floor. The bathrooms are antiquated -- tiny bathroom, low sink, shower head so low even I (5'5") had to scrunch down to get my head wet. Really, this is unacceptable at such a high price. I would not have minded these infractions if I were paying motel prices. I have stayed at the Langham in Pasadena many times and paid the same price for a very elegant room. I understand that one can book a Deluxe room. Perhaps the facilities are better there -- But those rooms go for $50+ more a night. Surely, we all have a right to a clean room. BTW, it is not my policy to sneak up on a hotel and bash them on TA. I don't enjoy giving hotels poor reviews. I DID call the front desk prior to my departure, and tell them about the lack of cleanliness and the dead wasp. The response was, "I'm sorry that we disappointed you. Is there something you would like us to do for you?" Now, I could have told them that they should comp me the room, but I was not calling them to demand a freebie. I actually thought that they would be very alarmed and want to address the situation immediately. What they SHOULD have said was, "This is unacceptable. Please accept our apologies. We see that you have stayed here in the past several times. We are going to do X for you." But no -- The gal just told me to "Have a good day. Sorry about the dead bug." Step up to the plate, Radisson. When you charge big prices for an average room, you need to deliver better than average quality.