Accommodating staff
My husband and I have stayed at this hotel every year, sometimes twice a year, since 2001 when our daughter graduated from USC. We stay every Christmas for a few days. This year I accidently booked a room equipped to serve people with disabilities. Although they did not have to honor the rate I booked the room for, the reservation staff made short work of changing the room, with a friendly e-mail to confirm the change. We have found the staff always cheerful, love to sit in the lobby and watch the airlines' flight crews check in and love the happy hour. And it is convenient to the airport and rental cars. The pool is nice.