Abysmal & overrated.
We stayed at The London NYC prior and regrettably checked in at the New York Palace for the remainder night - just to try out two hotels on our trip. I absolutely loathed this place and regretted changing over from The London (and paying more for to stay here on our last night - what a downgrade!). The lobby looks like a cheap Vegas / tacky Caesars Palace rendition. Please note, Trip advisor reviewers: If you seriously feel this is the best room in Manhattan I suggest trying an actual well-rated hotel for comparison - you are greatly mistaken at how this place would actually fare in reflection. Yes, the tower room is more spacious but do you know that the bathroom has a poor excuse for a low-pressure shower stuck on a wall above a slime-walled tub? The pictures can really 'wow' you into feeling a modern theme here but the bathtub shower scenario is kind of a rip off. Next, the service is nauseating at this place. As Amex Platinum members we're entitled to $100 spa credit. At check in they advised me it can only be used to get a "manicure"...for $100? They would not honor the shorter massage treatments for legs or shoulders which would have fitted into the spa credit because there is a minimum 55-minute treatment spend expectation for spa use on "weekends". Ok - however - Speaking with the spa staff was such a negligent experience it makes you realize that even if you do spend the extra $100 to obtain part of the "free" $100 credit you're entitled to for the longer treatments you don't necessarily want to be "touched" by the irritating staff you have no patience speaking on phone to! There are better things to do with your time in NY. They are really that unprofessional (and barely fluent in English, btw). The continental breakfast consisted of 6 very stale croissants served per person with the most disgusting over-brewed cup of coffee in Manhattan. The African maitre d at the breakfast location had grossly unkept hands and fingernails (painted bright red on just a few fingers and inch long bare nails on the rest - again, no quality inspection that judges the staff you interact with at a supposedly 5 star hotel) that really put us off our appetite to even venture to try a different item of the menu at this location. Seriously, how does this place survive? The staff are really a gross challenge to deal with here and the room square footage is just one big overcompensation for lack of service. Don't make the mistake I did - stay elsewhere. A really despicable, stomach-turning experience.