Still dealing with billing issues
Every member of the staff was excellent and the hotel is in a great location, that was the only positive from our experience. Our room was very dirty, called the front desk and someone was sent right up to clean it. She cleaned the bathroom and ran the vacuum, but I still found an earring on the floor after she left and there was dust all over the furniture which I did not initially notice when I called. We had a room with a view of the park, but with it was alot of noise from the street. That didn't bother me or my child, but it kept my husband awake. I have been double billed for this room and nobody seems to know why or is taking any action to fix it. I left a message for someone in accounting last week, no return call. I spoke to a woman on Friday who agreed that I was double billed and that she would look into it and call me right back, have yet to hear anything and still no refund to my credit card. The restaurant was great, a little pricey, but food and service was outstanding. This hotel has a lot of potential due to its location and excellent staff, but they need to make drastic changes before I would even consider returning.