Experience at Washington Marriott Wardman Park - DC
This is to express our dissatisfaction and completely humiliation experience during our stay at Washington Marriott Wardman Park - DC.
The front desk service at this hotel does not make you feel welcome at all. They sure lack courtesy and do not care for your elite status.
Been elite platinum level, I was expecting an upgrade but did not get it due to non-availability, which I understand and am ok.
We still requested to get us a roll over bed in the room but they were very rude to tell us that they don’t have it and hanged up the phone on us. After repeated try, they made us in the waiting list to get an extra roll over bed in the room. They never called us for any updates nor to ask if we were doing ok. 
We had opted for the valet car parking overnight for 3 days (daily $39.00). We tipped them always while going in or out.
On the very last day, at around 1:00pm I tried calling from my room to the car parking folks to get the car out as we were checking out and wanted to take flight. We were told told that it takes 10 to 15mins but the phone was stayed engaged until 1:30pm and we decided that we will go personally to the main gate and request for our car. We called up and asked the bell boy to come and help us get our luggage out from the room and to my surprise no one showed up for 30mins. Later, we managed ourselves with 3 big bags and 3 carry-on bags. On reaching the main door, I asked them to get my car and they told me it will take 15 to 20 mins. We were getting late but could not help…so had to wait. 
After almost 25mins I asked them about the car status and they said a person have gone to pick it up and should be in a minute or so. After 30mins, we were getting impatient and requested them to hurry up as I had to take the flight…they told us that they should be on the way. Then later, after we waited for 45 mins or so…I lost patience and requested please to double check once again and to my shocking they had not send anyone to get the car and gave the keys in front of me to the driver to get it at that very moment. We were asked to wait outside in the heat wave of 105 temperatures just to realize that they did not take any action on my repeated inquiry. They were not apologitic nor courteous enough when asked them why did they miss guided and gave us wrong information and they just laughed at us. I was very upset and went inside to complain and to my luck and another shock I was asked by the concierge to meet the front desks who were not available for immediate attention.
 Another emotionally shock was when I was in for registering complaint, none of the bell boys or the door men or car parking guys of this big hotel helped my wife and daughter with our luggage getting in the car. They both had to lift all the bags by themselves and all what the staff was doing was watching and laughing at us. 
I have been always fortunate to stick with Marriott but with such an experience that we had…I am having double opinion about Marriott at least for this location.