Mixed experience: would rate 3 1/2 if I could: reasonable option
We recently booked the Whitehall hotel for a quick 3 day trip in Chicago through Hotwire. My first contact with the hotel was fabulous! I called to check on the number of beds in our rooms (we had 4 adults for 2 rooms and needed 2 beds/room) since this information was not part of the Hotwire experience. The person I spoke with could not check on our reservation at that time but they requested that I call back the next morning and they assured me that at worse a roll away cot could be added to each room. When I checked the next day I was told that we had already received a free upgrade to rooms with 2 queen beds - yeah! 
When I inquired about parking they suggested that if I was going to use my car I use the hotel valet, otherwise I just park at a garage because it would be cheaper. I found Spot Hero online and was able to book 72 hours of parking for $50 (highly recommend this)!! A generous area for loading and unloading is available on the street, and with the doorman and valet parking, taxi, etc was never a problem.
Now the bad part. The hotel is under construction and if problems related to this will really bother you I would recommend you go someplace else. The receptionists were all very helpful, but it is clear that they have been dealing with a stressful situation for some time. New systems have been put in place which they are having some problems with and they are not comfortable with their current level of skill and training in these. I found the staff to be very friendly, helpful, and apologetic for issues - a little patience goes a long way. 
During our stay one elevator did not work for part of the time, but this did not really affect us. I usually used the stairs to go from room to room (1 floor apart) because I found this to be much faster, and they are in desperate need of cleaning and a fresh coat of paint. Using the stairs to go to the lobby is not advised as I ended up in the service area and had to exit through the kitchen and restaurant to arrive at the lobby.
The rooms we had looked like they had just been redone and the fit and finish is a bit off. The tile in the bath is nice, but around the electrical plate it was cut away badly and looked more like a DIY project than a professional job. The sink and tub faucet seemed like they were economy level fixtures and did operate smoothly. The towel holder was coming apart and again looked like it was the economy level from a big box store. A fake fur was placed on each bed, but it was coarse and instead of bringing a touch of luxury it had the opposite effect. Amenities were excellent, bed was comfortable, the room temperature was consistent and easily adjustable, safe and refrigerator were available, but WIFI was an extra cost. We were located on the street side across from the elevator. While I did not have any issue with street noise, I was awoken by a group coming in late when they unloaded from the elevator.
Pros:
friendly, helpful staff
great location but quiet street
space on street for loading & unloading
doorman
clean
valet parking
comfortable bed in a good size room
good room amenities, safe, & refrigerator (minibar)
luggage storage before and after stay
Cons:
level of room finish and decor choices
elevators slow/not working and stairs dirty & provide poor access to lobby
extra fee for wifi
construction and issues with new systems & equipment