There is Holiday inn and Holiday inn...............
As we live in the Caribbean going back from Europe we always stop to New York! We love New York. After an excellent experience in the Holiday Inn in Verona Italy, we decided to book in New York at the Holiday Inn Madison Square garden. Well our room for 3 was so small that our luggage could not fit in and we had to left them downstairs in custody, we could not stay in our room the 3 of us we were like sardines in a box, real compressed........
Taking the elevator? Be patient only 2 elevators for 15 floors with 225 rooms, do you get the picture?????
Breakfast? Oh no, not enough room for the 225 rooms. They converted the small tiny lobby in a place to have breakfast, either your get up at 6 am or you have your coffee right on the street. We decided that we deserved much better after a night in that room, and we had breakfast outside (Eataly just great!). My advice? Not all the hotels of one chain are the same!