Smoke Smell
We stayed one night in a one-bedroom suite. We were placed in room 420. As soon as I got off the elevator, the hallway REEKED of smoke. It smelled like someone was smoking right there. Our room was 2 rooms off the elevator hallway. The room itself didn't smell, but being sensitive to smoke, and booking a non-smoking room, I was not happy. I called the front desk and unfortunately they did not have any of my room types available. (We wanted the one-bedroom because of the separation of our 2 children). When you opened the room door - you were hit in the face with the horrible smoke smell. I also felt that the carpet could have been a little cleaner...it almost felt a little sticky walking around w/o any socks on.
In the morning, I could smell smoke in the room - possibly guests smoking at that time and going through the air system? I informed the front desk that I wasn't pleased that the whole hallway smelled. She said it was because the 4th floor is where the smoking rooms are. Thankfully for future guests, the hotel is going smoke-free on June 1st. However, this didn't help us out.
I rated the overall rating as Poor, as I was not pleased with the smoke smell in the public areas of our floor.