Disappointing - compared to the other W visited before.
After my amazing experiences at the W Montreal and the W Times Square, this hotel did not meet expectations. While I was upgraded to a "spectacular" room due to my SPG status, the room was smaller than the one I had last August at the W Times Square. There was nothing very spectacular about it but I really love their beds (love Westin Heavenly beds too btw).
The staff seems very hurried all the time. I tried to request for the Acura car and went to see the concierge and instead of helping me out, asked me to go see the driver myself and I had to go book it myself instead of her simply just giving the guy a call while I was at her desk!!! They all looked too busy to talk to you or care. That is how I felt. 
The counters for the checkin/concierge are way too high (I am quite petite) so everyone seems to be towering and looking down on me when talking to me. Not pleasant at all. Could some of them maybe smile? They all looked like they had a very long long day ... Well I had a long day too and I came from another country so please try to smile ... I felt I had to cheer them up!
Upon coming back from a late night out @2AM on Saturday, I was rushing in to get to bed and while I turned the corner to get to the lifts, security? accosted me rudely and instead of telling me what he wanted, gestured the shape of a card? I was confused (and tired) so I moved on but he then tapped me on the shoulder and said "Your card" ... Why the gesture? Am I a dog? Simply and succinctly say "Your room card please Ma'm" - I am no mind reader and certainly do not respond to gestures that I have no idea what it meant. Also the man was not very well identified as W staff so yet another reason why I did not stop and try to dismiss him. Also since the floors 3 and up require room cards anyway to go up the lifts then why do I need to show my card first? If I do not have a card then I cannot get upstairs don't I? 
The lobby is also very noisy, open and always busy so forget about a quiet evening where you can have a drink with friends. 
I still love the W brand hotels in general and I also love the Bliss Spa products. I chose this particular hotel thinking that I would have time to go to a spa session during my stay but ran out of time. It is in a very good location though and I might go back with enough incentives ...