STAY AWAY....STAY VERY FAR AWAY!!!
On my first night, I called, in person alerted, and begged the phone operator to send someone to fix the heat. At 1:00 AM when I alerted them for the sixth time they sent someone up who turned a lot of valves and fixed it. On my third night, another worker came and told me I it was leaking and I had to move rooms because the heat was broken. By then I was so disgusted with them I just bundled up. 
It took at least 20 minutes to get through the lobby and elevators at the beginning and ending of the day. I got very familiar with the service elevators as a survival tactic. That was what this place was like -- you figured "work arounds" in order to survive. 
The staff seemed nice, for the most part, but they seemed as frustrated as you were, but this is NO WAY to see NY, either for personal time or business.