Disappointed
I have stayed at 5 Kimpton Hotels on two different vacations this past month and have stayed at a few others. They are always great with customer service which is why I was so disappointed with the Palomar LA.
Things started off badly when the person at check in was just unfriendly. She seemed to get particularly annoyed when we mentioned the slip and slide password since she had to give us two drink tickets. There was no welcome letter like at the other Kimpton's I've stayed as a Kimpton In Touch member and no mention of the minibar credit, etc.
The room was clean and the bed was comfy as usual, but the windows were shockingly dirty. I had to call down because the TV didn't work and after getting that fixed, discovered the Internet wasn't working. Was transferred to Tech Support and after 30 minutes, I just gave up. Upon check out there was barely an apology and certainly no offer to compensate for the inconvenience of having no WIFI access. Had I known there wouldn't be WIFI I would have chosen another hotel. Luckily we only stayed 1 night. (I have never rated a Kimpton Hotel below a 3.. most are 4s and 5s)
I messaged Kimpton's corporate page about the issues and hopefully they will address it. Based on the stay I just had, I can't recommend the Palomar LA and would stay somewhere else next time. Take some lessons in customer service from your fellow Kimpton Hotels in other cities!