Disappointing
My daughter is in college in Cincinnati,OH and we live in South Bend, IN. When possible we meet in Indianapolis for some mother/daughter time. This was such a trip. I chose this motel partly because they advertised a hot tub in the indoor pool area...and showed a picture of it online. When my daughter and I went to use the hot tub it was all roped off with yellow tape. I suppose they were repairing something. No one bothered to tell us this was unavailable when we made the reservation or when we checked in. When I told the clerk about it at check out she said: "Oh, I didn't know about that." Really folks, I think you can do a little better. 
Other than that the motel was clean and the staff pleasant but communicating information would go a long way.