much better
We stayed at the G.H. for the second year in a row for a business meeting.
Our stay this year was markedly more enjoyable... thanks to a front desk manager by the name of ''Izzy". i explained to him that we had had a less than stellar experience in 2011 and he proceeded to procure for us a very nice room, and even had a bottle of wine and fresh fruit delivered to us to compensate for the previous year's stay.
i highly recommend the club level of this hotel. the food and amenities are quite good.The fitness center is being renovated later this month.A much needed improvement. We look forward to staying at this hotel next year.
For a seamless experience, ask for Izzy.