Good hotel, but they love to nickel and dime you
I was impressed with the facilities at this large hotel. The location is excellent, but I found the service, especially at the check in/check out rush to be abysmal. With HHonors gold I got a free breakfast in the restaurant but that was the end of their generosity. Drinks are over the top, I've stayed at much nicer NYC hotels in the past and they charged less than this. The real insult was them asking $7.00 to hold my bags while I had lunch and waited for a suitable time to head to the airport. I've never seen this happen in a luxury hotel and I've been to about 20 countries, all in all this is a ridiculous move by a money-grubbing manager. This has not happened to me elsewhere in the USA or Europe. Room size was good and it had a fabulous bathroom to make up for it. The hotel wasn't noisy, but I heard the usual police sirens and honking associated with NYC from my room on the 27th floor. All in all, though this is to be expected and it was ok.