Frustratingly Mediocre
What can I say? Poor service at check-in, concierge unable to provide help with a very simple request, restaurant closed for dinner, elevator out of service for 3 days, etc. Linens were very clean, but tub in bathroom had received a cursory swipe. If only one of these had been an issue, then maybe a visitor would shake her head and think, "hmmmm, service is a little off today.". But the number of problems means the hotel is poorly managed, and SPG needs to do a better job of property oversight. Will not be booking here again.