Worst Check-In Agent Ever
I stayed at this hotel right after a wonderful time at another New York hotel in walking distance; but I can say that my experience here was the polar opposite at The New Yorker.
 When I arrived at the front desk, I was greeted....wait, actually I was waved over by the agent's wiggling index finger. I saw that her name was "Siemira" or something like that. She just blurted out "NAME". I responded to her question (?). She gave a obvious sigh of frustration, and asked for ID. I passed that on as well, and not once during this excruciating process was I ever welcomed or even acknowledged beyond a barbaric level. 
The check in alone was horrid enough that it already defeated my experience. The hallways and rooms kind of look like a low rent apartment building that has not been renovated since the '70s. They are serviceable, but this is listed as being a 4-star hotel on several websites. I really am not that picky, so long if the room is comfortable; but some truck stops are more appealing than this place. The room was definitely fine to sleep in. The room was clean, although it did need some maintenance (toilet paper holder was falling off the wall, missing bathroom tiles). The location is good, right on Penn station across the street from Madison Square Gardens. 
On the second day, I requested a cot, and the woman who checked me in was working again. I was afraid to speak to her. this time she was counting cash and I had to say "excuse me" quite loudly for her to even look up. I asked if I could get a cot to the room, she angrily said that there is a $25 fee. I was fine with that, but she kept on arguing as if I was not aware there is a fee (must be a natural defense mechanism). I clarified that it was okay, and she said it would be arriving in the room. 3 hours later, still no cot. I went downstairs, and another agent was (thankfully) working. He said that the room may be to small for a cot, but housekeeping would measure it to make sure. The cot never did arrive during the stay.
 I did complain at front desk upon check-out, and the friendly agent working apologized. At least they did not charge for the cot. The other staff I encountered where pleasant. The housekeepers where fantastic and very friendly. They should be working at front desk.
Frankly, my review would have been much better (maybe a 3) if it was not for Siemira at check in. The way she behaved is totally unacceptable for a parking toll booth; never mind a "4-star" hotel.