Awful Experience - Poor Customer Service
What a terrible experience! I was in Boston for a conference and the room was booked through the conference hotel organizers. I was there for 4 nights. The hotel is in a good location and it presents well. However, from the time I checked in, until the time I left, my experience was not a good one. It started off with a series of smaller issues that added up to major annoyances, then my checking out experience topped it off. 
First, one of the phones in the room did not work - it was the desk phone and as I was there for work, using the phone at the desk was going to be important. I called three days in a row to get it fixed, but it was never was. I was told each time that it would be taken care of next day. Second, there was a significant blood stain on the shower curtain from the guest before me. It was very easy to see for anyone cleaning the room. Again, not fixed. Third, the shower didn't drain and I had to take a shower in ankle deep water, which took about another 20 minutes post-shower to drain. Fourth, restaurant breakfast service was not open when I had to leave the hotel, so I used room service. I was never provided a room service menu/order form and was forced to call down each night (when I was making my nightly request to have the phone fixed) to have an order form sent. Again, all these minor things made for a frustrating experience.
The real highlight of the trip was my check out experience. When booking with the conference organizers, a price was confirmed. On checkout morning, the bill we were provided charged a higher price for the room. When I asked the front desk about it, the manager on duty, told me "it's not my problem" because on the day we checked in, they ran out of rooms at the lower rate, so they put me in a larger room, hence the higher rate. I have stayed in many hotels where this type of thing happens and never have I been charged more. We were not told of this when checking in. (Since the time of my stay, I have contacted the conference hotel service who told me that the hotel was in the wrong and I should have been charged the lesser, confirmed price) The worst part of the situation was the attitude given to me and my colleague by the front desk manger - who was clearly showing off, trying to look cool in front of the girls working at the desk with him. I asked him for his name so that I could follow up with the hotel management afterwards and was told "you can call me here any time - I'm here 24 hours a day if you are looking for me." I have never been treated with such disrespect in a hotel anywhere! This was the single worst experience I have ever had at a hotel.
To top it off, I have followed up with the hotel since returning and, surprise surprise, they have not called me back!