Charged in Excess
Worst place I have ever stayed at!! Okay, my boyfriend and I have stayed here a few times prior and didn't have a terrible experience (definitely not the greatest though), but this past time ensures that we will NEVER stay here again.
First of all, the king bed we slept on was the most uncomfortable bed. It had stiff sheets, a scratchy blanket, and tiny pillows which were unsatisfying. Secondly, the room was arranged so awkwardly. Everything seemed to open the wrong way (the refrigerator door, the bathroom door, etc) so you couldn't even maneuver in the room properly.
Last, and most importantly.... PLEASE CHECK THE BACK OF YOUR DOOR!!
California State law requires all hotels/motels/inns to post a card on a "conspicuous" place which lists the rate or range of rates by the day for lodging. (Check out CA Civil Code Section 1863 for the info.) Well, the rates listed were anywhere from $65-$105. I was charged $140 per night. According to the law, for any violation they shall pay $100 or three times the amount of the sum charged in excess, whichever is greater. When it came time to check out, I mentioned this to the front desk agent. Mind you, I was being polite and not looking for an argument just looking for my refund that I was due. However, the front desk guy was very argumentative and kept mentioning that I was incorrect; it was based on "supply and demand". Look, I know what supply and demand is, and I know I was staying on Labor Day weekend. However, the issue is that I was charged in excess of what the maximum amount was listed, regardless of the fact that it was Labor Day weekend. We argued back and forth for a while, which ended up with us leaving without our refund.
I have continuously called the hotel requesting to speak to the manager. Every time, the manager is not there, even though I have called back when the front desk agent has said the manager would be there. I have also sent an email with no reply.
I'm sure the management is too lazy to update the cards that are on the backs of the room doors, so perhaps you too are being charged in excess. Good luck in getting your entitled refund though.