Really?
Truly a beautiful property and a great location. Unfortunately management has to decide whether they want to be in the club or hospitality business. PH-D, the night club on the Penthouse floor (12th floor) is obviously a very successful venture and a huge profit center for the hotel. Our whole stay was ruined by the constant late night thumping coming from the 12th floor 7 nights a week (most nights of our stay until 4 am). When we complained about the noise the first time, we were asked if we needed ear plugs and if we knew how to operate the Brookstone machine provided in the room (that makes silly wave and other sounds). We eventually tried a different room on a lower floor which was supposed to be quiet, but could still hear the the thumping of the speakers. We spoke to a manager the morning we left and they would not make any accommodations. The only offer was a discounted rate and upgrade on a future visit. Really? We love trendy hotels but will pick one of the dozens of other boutique hotels in NYC next time, where one can get better service and a good night sleep.