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We have stayed everywhere from the five star hotels to the two star hotels in our 18 years of traveling to NY to celebrate my wifes birthday. This hotel was our worst experience. We waited three and a half hours to check in (we arrived at 12:30 PM and they would not put us in a room until 4:00 PM.) The room was cold and my wife slept in her clothes for two nights because they said they can not put the heat on until Oct. 15 or the temperate reaches 48 degrees, which ever came first. (We checked in on Oct. 11). We asked for a high floor but they put us on the 9th floor so busses and fire engines (the fire station is down the street) kept us up all night. Walls are paper thin and the hooker in the next room started a fight with her john who wouldn't pay which carried on into the hall way until security was called. A request for a space heater was never acknowledged in the four nights we were there. (They said they were all out). You must request housekeeping, which sometimes didn't clean the room until 6:00 PM, after three calls to the front desk. This hotel is way over priced for the level of service they extend to their guests.