Very Disappointing Second Visit!
This was a tremendously disappointing trip to the Admiral Fell Inn. Let me start by saying that we stayed at the Admiral Fell last summer and loved it. It was quaint, in a nice part of town, well kept, and super nice visit. So, when we had to go to Baltimore again this summer for my step-daughter's graduation we booked five rooms at the Admiral Fell for ourselves and various family members. This year's room was not nearly as charming as last year's. The carpet was dirty. The bathroom door did not close. The sheets, and especially the pillow cases were pilled and rough. I actually checked to make sure there was actually a pillow case on the pillow. When we checked in there was only one person working, and he was dealing with a pretty hysterical guest who could not get her car out of the garage (it was flooded, and oh by the way, our valet is off). The valet was off? Really? He then turned to us and said he hoped we found parking because there was no valet on duty. Sigh. Nice start. He did find out for the hysterical guest that her car was on the third floor and was safe, not like the cars on the first floor, like another guest's BMW that was under 2 feet of water. Okay, more. Not once when any of us in any of our five reserved rooms called the from desk, was there anyone there to answer. My in-law's toilet broke, and my father-in-law had to go down to the front desk (as we were getting home from the movies), and he had to wait for someone to show up at the front desk, explaining that his toilet was not working, and why was no one answering the phone at the desk. The guy at the front desk said, "well, I have been trying to get someone without a reservation checked in all night. I will have someone look at your toilet." It was about 10:00 p.m. and he asked, "when?" Front desk man answered in a clipped tone, "Tonight." Really? You have an 83 year old man standing in front of you and that is your answer. When asked if there was a manager on duty the answer was, "no." Nice customer service. We did find out as the toilet was being fixed a bit later that there is one person who works as the handyman for three local hotels. Finally, the noise is untenable! The hotel was not crazy noisy last year. This year it was insanely noisy! There is a bar or something next door with live music, police activity, etc. It felt like they were in our room and we are on the fourth floor. It was just... not good. Not coming back.