It's the Mrs. Havisham of San Francisco hotels!
The exterior of Westin St. Francis is architecturally a stunning, old world hotel. It's the hotel that was used in the 80s TV program "Hotel". However once you get inside things go downhill. The main lobby has very little charm and there's a "Barbucks" opposite the check-in desk, (A Starbucks-ish place that also serves liquor!)
Now, the check in service was superb. The lady behind the desk was knowledgeable and very friendly. She upgraded us to a "nice" room (721) in the old wing because of our Starwood status.
The elevators are abit odd in that there are 3 elevators nearest the lobby which are continually busy and 2 more that are about 20 feet away that no one realizes are there.
As I approached my room I noticed there were two dirty champagne glasses outside the room which had me worried that the room was still occupied. Luckily that was not the case but housekeeping somehow missed this.
The room itself was large with an odd layout. It had access to the two adjacent rooms which made it very easy to hear our neighbors. On the last day I moved one of the windows' curtain back and noticed an empty Coor's Light can. Now, I had been in the room for 3 nights and do not drink Coor's Light. The can had been there for AT LEAST this period of time.
So, all in all, the location is excellent...right on Union Square and the architecture of the old building beautiful But, the interior doesn't match the exterior and they're in serious need of competent housekeeping help!