Beautiful Hotel, too bad the service is bad!
My husband and I have stayed at several other Kimpton properties and had amazing experiences. We decided to visit the Inner Harbor to celebrate Valentines Day and chose the Hotel Monaco based on our previous Kimpton stays. The building itself is beautiful, inside and out. I don't believe there are really any "great" views, as the area is surrounded by other tall buildings. The neighborhood leaves a little to be desired. Our room was immaculate and beautifully decorated. However, the AC was incredibly loud. We had to turn the TV up and down when it turned on and off. What set this property apart from others we have visited is the lack of attention to detail and service. If you want room service, be prepared to be underwhelmed. Breakfast is not available until 8am on the weekends (the room service menu states 7am, but we were informed by the in-room dining operator that this was incorrect and that we should have read the preorder menu on the door know. Not really our responsibility to proof the signage in the hotel), nor does the restaurant open before 8am on weekends. There is not an alternative near by either, unless you want fast food. The front desk staff on Saturday morning did not seem to think this was a problem, maybe because they were too concerned with setting up the conference room for a meeting, with breakfast type items. Saturday night we were tired and decided to order room service. The menu selections are few, which is shocking considering the quality and quantity available in the hotel restaurant. When our meal arrived we were somewhat surprised. I ordered a steak, but there was no steak knife and the silverware on the tray was dirty. My husband ordered a hamburger, but no condiments were provided. Additionally, there was not water, bread or butter on the tray. We had to call for the knife and condiments and wait while the food got cold. From stays at other Kimpton properties and other hotels we know this should not be the norm. Upon checkout we were asked about our stay. We told Simon at the front desk our concerns. He was the first employee we met at the hotel that seemed to care. He listened to us and removed the room service charge, assuring us he would make sure our experiences were relayed to management. We truly wanted to love this hotel and are sad to provide such a review, but this property was not up to Kimpton standards.