Great location, but you pay in quality
This hotel is located yards away from the centre of the Magnificent Mile (Michigan Ave). It is centrally located with plenty of tours, sights, shops, bars and restaurants within easy walking distance. Navy Pier is a comfortable 10 minute walk from the hotel.
Staff were pleasant on check in, and courteous bell boys looked after our bags on check out and reassured us when we were worried about our airport shuttle not arriving.
We were not impressed with the rude half 8 knock on the door on the day of check out, considering we had until 12 to check out and the grumpy maid barking "I'll come back later" when I answered the door in my pyjamas.
What you gain in location, you lose in quality. The room was small and sparse. The bathroom was small, but what do you want to do in a bathroom? The shower massage head was lovely after a long journey.
The air con was the problem. Sticking out like a sore thumb on the wall under the window, it looked ancient! We set it to low and went to bed, comfortable with the setting and the noise being emitted. At half past midnight, the machine started letting out a piercing screeching sound that we could not stop no matter what we did to the machine. Had we turned it off, we would have been too hot. We called front desk who sent someone straight away, but his solution was to leave the unit on Auto. This meant that at various times during the night, the unit would "fire up" and loudly blast air into the room. It woke me every time.
I would recommend this hotel only if the price is right and you have good earplugs.
Oh and the roof terrace doesn't offer that great of a view, so don't book just for that.