Hilton Baltimore
This hotel is honestly very nice. And it has huge assets. 1) if you are going to a game, Camden Yards is right there. By right there - I mean steps away. I've never seen a hotel so close. When I called, they said 2/10 of a mile. I must have misheard. It's literally - right there. We left our room on the 5th floor and were at our seats in 6 minutes. 2) The light rail is right there - next to the hotel's 2nd building. We took the train to the airport - 31 minutes - $6.40 for 4 of us - $30 less than a cab and most importantly, fun fo the kids.
The lobby and rooms are very nice - but why the "poor" rating.
Well, check in is at 4P - which is late for a hotel. Well I got there at 4:50P, only to be told my room wasn't ready. I was told - they had King rooms but not the two doubles I reserved. Ummmm - check in is 4P. I paid for a room at 4P.
I was sent away - my phone # taken - and told I would be called when the room was ready.
At 5:32P, I got that call. So what did I do for 42 minutes? I wasn't offered a drink or meal or anything.
When I got down there - I expressed my unhappiness. Eventually, I was asked - can I buy you breakfast. Yes, I pushed knowing I'd get something - but it's wrong that my room wasn't ready. Honestly, they should have comped it - because Hilton (at least Hampton) guarantees 100% satisfaction - and they know I can't be satisfied without being in my room.
2nd note - they have a drawer with the hair dryer in it. In that drawer - a pair of women's underwear (think pink was the brand:) Seriously, house keeping doesn't check to see that the hair dryer is there - they'd have seen this. When I told the front desk 20 minutes before we were leaving and I said - just so you know for when you clean tonight - but don't send someone up now - what did they do. Send someone up. My sick wife had to answer the door.
So the hotel has some great points - location, location, location - and it's nice. But they are horribly run and don't listen very well. There's a Hampton next door, and Marriott and Holiday Inn across the street. I'd probably try one of them next time. There's clearly ineptitude here.