HORRIBLE EXPERIENCE!
My friends and I were part of hosting a bachelorette party for a friend and from the very start things went wrong! Our rooms were not ready at check in time and we ended up checking in an hour late and not to mention we still had to wait another 30 minutes for the connecting room to be ready once they provided keys for one of the rooms. This caused a delay in our plans and we ended up picking up the bachelorette girl late. During our wait we only got offered champagne but were not offered late check out for the inconvenience! After settleling in the rooms and as 10 girls started getting ready the connecting room power went out and we had to use 1 room, 1 bathroom to get ready. We then received 3 additional keys for 3 additional rooms but decided it was too late to move as we were already running late for dinner and it was provided to us as we were getting ready to leave for dinner. Once we returned to the hotel around 2am we went to the room and water started licking from the only room that we had power and then started pouring water in the room and had to leave the rooms. The hotel front desk then assisted us in moving to the 3 extra rooms however to our surprise when we went to those rooms they were not ready for people to sleep in as it had no sheets, blankets etc. We ended up in the hotel lobby for about 1 hour waiting and were told they only had 3 rooms available but it would not be enough for our party as no pull out beds! The rooms ended up being comped out and the front desk asked for all our names and contact info only! Horrible experience the bachelorette girl ended up going home and a couple of other people around 4am!! After our stay the General Manager did not bother to call each one of us to apologize for the hotels numerous mistakes and horrible experience we had. What good did it do that we provided them with our contact info?! I never had this happened to me! People pay to get good service but I have to say that they did try enough to fix the problems our to accomidate us the way we should have.