Disappointing
From the moment that I arrived at this hotel, the service fell far short of expectations for the Doubletree brand. I was coming into Austin for SXSW as I have in years past. By the time I booked my reservation all of the main downtown were full. Having stayed at the Doubletree near the capital in Austin, I was expecting similar accommodations. Being that this was a very busy week, I'm willing to overlook things like dirty footprints on the carpets but chipped paint in the room and broken tiles in the shower were unexpected. As I stood in line waiting to check in, three people stood behind the front desk an only one of them was dealing with customers. When I asked the woman at the front desk if there was a shuttle or a train stop to get to downtown more easily, she snidely replied that I could take a taxi if I wanted. When I checked into my room, the toilet was running loudly. The problem was fixed quickly but it would recur more than once over the course of my 5 day stay. At no point did any of the staff apologize for the recurring problem of the loud broken toilet. At check out the front desk staff was similarly unhelpful. The location is very close to the university and about a 25 minute walk into downtown if you choose to walk. The WiFi is free and reliable and the beds are comfortable. Unfortunately my experience with regard to the service at this establishment would keep me from staying here again.