Should be 4 star but getting a 3 for management's treatment
Location is excellent. Right on Magnificent Mile with valet parking and entrances on 3 sides of the block. Beautiful facility and nice bar area. Accomodating to large conferences which makes the hotel very crowded. I beleive there were two large conferences going on the days we were there and the Chicago Marathon. Rooms are just average. Clean but small. Great view but otherwise, nothing special. Bathroom was ridiculously small and nothing better than a 2 star hotel. Even though the facility was nice, I have to mark down this hotel for how we were treated as guests. VERY disappointed in the management's treatment of the marathon runners. For an event that brings in 1/2 BILLION dollars & (Yes, that's what the local news reported) and is one out of the 5 top WORLD marathons, you would think the hotel would have bent over backwards to accomodate the marathon runners. Nope. 12 noon checkout, no exceptions. Didn't matter if you were a platinum member or not, they would charge you an additional $100 onto your bill if you stayed past noon. Imagine how disappointed we were to find out my husband would not be able to shower before we checked out. I guess enough runners were mad enough about this that management even offended us more by slipping a note under our door the night before reminding us the get our stuff out ny noon, or else. Another thing for this marathon weekend was that none of the typical platinum perks were offered-no morning coffee/continental breakfast and evening cocktails. EVERYTHING cost you extra. Won't return. Will take my business to a hotel that accomodates their guests.