Loved this hotel.
We stayed here for 4 nights at the start of our holiday and could not have asked for anything more.
From the welcome email prior to arrival through to check-out, the staff were friendly, helpful and professional. We were given a lovely room on the 5th floor which was quiet and well positioned. There was a coffee maker, animal print robes and a well stocked mini-bar in the room. The bed was very comfortable with quality linens.
I joined Kimpton club prior to arrival, so internet access was free and there was a wine gathering each evening - a lovely touch. 
Breakfast was decent if a little slow. We didn't eat dinner in the hotel but were told by others that the food was excellent.
There was even a lovely dog in reception for me to pet in the morning before walking the short distance to the sights, the hotel is in an excellent position close to cable cars, shops, public transport and sights.
I've stayed in more luxurious hotels but overall, this is a great hotel, excellent value for money in a prime location with the best front desk staff I've encountered.