Just Meh
I stayed at this hotel February 15th, per the recommendation of a local colleague. My room was on one of the Starwood Preferred Guest floors. I also liked the hotel’s “green program”, which gives guests credit if they stay more than two days, and decline the sheet and towel changing service. If I were to rate the hotel just for its room, I’d give it 3.5-4 stars. Nothing fancy, but better than the average. The room a/c or heat worked fine.
My issues, and reason for downgrading are:
1. absolutely horrible service with getting a taxi cab. Three of us were to meet other colleagues at the Veracruz restaurant (see review elsewhere, excellent by the way). None of us were from Dallas. The door man said we could take the hotel’s SUV (seems odd that a hotel featuring green services has a Suburban available, why not a Prius, or something? Do you really need 4 WD in Dallas). Anyway, I gave the doorman the address (408 N. Bishop in Oak Cliff), and he said it’d be $5 each. That rate seemed a little higher than a taxi for what was supposed to be a ten minute drive, but not ridiculous. Shortly after entry, and after programming the GPS to locate the address, the driver informed us that since the restaurant was not downtown, it’d be $25. That was not the worst thing. The driver then proceeded to check his bids on eBay while he was driving in heavy traffic and on the freeway. I was in the front seat, and didn’t see these shenanigans, but one of my colleagues saw the whole thing. He only almost hit a Jersey barrier a couple times, and had to brake severely as well, to avoid running into someone. 
I am always leery of these “black cars”, and should have known better. But, we were already running late for our dinner with others. But, in the future, never again. It appeared to us that the doorman and the car service were running a nice little side business.
2. I specifically asked for a room away from the elevator and ice machines. My room, XX77 was directly next to the motors that operate the elevators. I noticed this initially, but see 1 above, we were already late, and it would have taken extra minutes to change rooms. I was tired when I got back, and went to bed. Hearing the noise, I used my Bose earphones (same as one sees on airplanes) to get some rest at first, and then burrowed in pillows after the headphones were not comfortable to sleep on one’s side.