Not impressed at all...
Stayed at the Marriott Houston Airport due to a flight cancellation. Had a flight rescheduled for 5:00am so needed a wakeup call. Thank goodness I had my cell phone alarm as the hotel wakeup call never came. When I told the front desk upon leaving, the Front Desk Mgr., Rosalind said "What do you want me to do about it"? Wow...how about an "I'm sorry" or "I'll report to mgt."? Thanks for nothing...
Mr. Marriott...this hotel needs some direction!!!