Much ado (4 and half stars) about (almost) nothing
This hotel was quite a disappointment. Apart from people working at the front desk not much justified that the hotel was a 4 and half star one.
There are some major architectural and interior design flaws around. The probably best example of them is the sliding "window" between the bed and the bathroom. What was the designer/architect thinking??? Who wants to hear their spouse or co-worker using the bathroom??? Well, with that window, whoever came up with the idea, they made sure nothing remains in secret.
Then, the stone tiles in the room by the door. It makes the whole thing look cold (and in fact, it IS cold, regarding its temperature).
Tinted windows. They are probably only good to make the building look shiny from the outside, but they don't protect from other guests looking into the room through them. Even with the curtain closed it can be seen what's happening in the other room. Only the blackout curtain helps against that.
In the steam room the floor tile is dangerously slippery when wet. (Again, what was the designer thinking?)
And worst part of this hotel is housekeeping. In my opinion that's the weakest link in a hotel but InterContinental Boston totally verified it. I have no idea what kinda training they get but every and each day something basic was missing in the room after clean-up. Bath mat, mouthwash, body lotion, plastic bag for ice bucket or coffee/sweetener as a few examples. I needed to call guest services every day to get the missing items AND even after they took my call and wrote down what I needed what housekeeping "forgot" to replace when the person from the housekeeping came up to my room some items were still missing! One day even some pieces of a cookie I ate previous night stayed on the carpet after the "clean-up". 4 and a half star hotel? Really? A no name hotel does a better job... and if not, they never got 4 and half stars...
A lot to correct at this hotel...
P.S.: today I got an email from the hotel in which they offer a complimentary upgrade for next time I stay with them. Nice, but did all the negative experiences need to happen from a high-end hotel like IC?