Disappointing and unsanitary
It appears that this Hawthorne is a recycled apartment complex. Our suite appeared to be what was formerly a studio or efficiency unit. The bedroom is separated from the living room and kitchen by a sliding partition. Amenity-wise the suite is complete. The kitchen comes with pantry, bar counter, coffee maker, microwave, and cabinets. The living space has a simple desk table and chair, sofa, bureau, and a 40" flat screen tv. The sleeping area has a comfy queen size bed, dual side tables and lamps, and a vast walk-in closet.
The problem however is that the furniture and appliances are worn and dated. I don't know when the last time the sofa upholstery was steamed, if ever. The stove and full-size fridge are older than the ones I grew up with in my parents' house in the 80s. The oven timer is still an analog clock that you set by rotating the timer hand for crying out loud. Countertops have various scuffs and burns. The bathroom is not much of an improvement. Light switch and electrical socket plate covers are old and dirty. Walls and vanity cabinets have been painted over too many times. The vanity countertop also has burns and other discolorations. Sink drain is wide open so be careful not to drop anything valuable in the sink. Towels are worn and faded and one in particular had a hole the size of a quarter. I might also add that remodeling debris was located just outside of the unit as well as a wayward shopping cart at the foot of the stairs.
The living space I can deal with. However, I must slam this property based on what I observed at the breakfast area the morning after our stay. Following are the unsanitary sequence of events that I, my wife, and another guest observed of the breakfast area's single staff member.
1. This woman took spilled cereal from the catch tray and redeposited into the top of the cereal dispenser putting it back into play.
2. She proceeded to wipe a table with a rag, used the the same rag to wipe a spill on the floor, and then continued to use the same rag on the next table top!
3. After discarding uneaten scraps of food into the trash, she cleared another table and returned handled napkins and plasticware into the clean napkin and plasticware holders located by the buffet bar.
4. She went into the back and immediately brought new plates out. She never washed her hands during this entire sequence.
My wife and the guest seated at a nearby table promptly notified the front desk of what had transpired. I don't know what action was taken if any. User ratings for this property at the time of writing are 4.5 stars -- completely overrated and misleading. Shame on you Hawthorn Suites, Dallas Love Field.