Better management
This review mainly to criticize hotel's management in handling late check-in by customers. Due to my delayed flights, we as a group arrived at the hotel around 2 am and we booked and paid in advance 3 double bed queen size bedroom.
Before this Houston trip, I stayed in Aloft Phoenix and my booking was in order but apparently Aloft Houston messed up or the receptionist sold our 3 double queen size bedroom and they gave us 3 king sized bedroom which we rejected since some of us prefer not to share our bed.
So, the receptionist was sorry and said that he would give us a complementary room which at that time I thought was great. So I took that complementary room and when I entered the room, I was surprised that there was a house-keeping guy cleaning up the room at 2.30 am! So, since my patience was tested, I relented and let the housekeeping finished his job, besides I would use the room for 4 hours only, so additional blow-up would just messed up my sleep time.
So anyways, Aloft Houston, you can do better than that in managing your hotel. I don't have a problem with your facility which is great overall, can't complain but your staff has serious issues in discipline and hopefully this can be fixed.