POOR Business Practices
I am very unhappy right now. I traveled on business and stayed at this hotel in March. My husband accompanied me. We had some issues with our room and let management now. They did an excellent job of rectifying the situation. I have been back home for almost a week. I just received a phone call at my place of employment from the general manager stating that I had left something very valuable at the hotel and needed to call immediately. He had called the corporate number and wanted my direct line or email address. I was in a state of panic and called all the numbers that were left. When the General Manager, John Henry, returned my call, he asked my husband's name and stated that we had not left anything at all. He needed to assure that I would call him back. Someone on tripadvisor wrote a bad review and their initials may have been similar to mine and he wanted to investigate. Are you serious? Who runs this kind of business? Calling my place of employment? And then lying about me leaving belongings? I travel quite frequently. I will NEVER stay at this hotel or chain again and will tell my colleagues the same.