Just average, hotel is let down by customer service.
We decided to stay despite some poor reviews because of its history and iconic nature. However I can only describe the waldorf as average. We learnt a week or so before travel that renovations were ongoing but after being assured by the hotel this would not affect our stay we went ahead. Unfortunately they did affect our stay including being without water for 8 hrs one evening and no power another morning, and although I do appreciate these things do happen its the way that these issues are dealt with that should show the quality of the establishment, unfortunately Waldorf failed.
Overall is was nice to say I'd stayed, our room was good, the bed was very comfy and the public rooms are impressive but I wouldn't stay again.