3 night stay for our 10th wedding anniversary
Please see below the email I sent to the director of operations at the Chatwal. In summary, great facility, great location, but this hotel has some serious service issues. Please excuse the spelling mistakes - the email was sent from a smart phone.
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Mr <name removed>,
Good morning -
We just left the chatwal this morning and wanted to share with you the experience we had with your hotel. I am a starwood platinum member and do in average 30 to 35 stays a year in starwood hotels. 
first, the positive, everybody is indeed nice and the hotel and the rooms are superb.
However, I think the hotel has a serious issue in following up and and executing on guest's requests.
I'll just state a few problems that we experienced:
When we arrived on Tuesday, our room was not ready (not a problem in itself), I was asked for my cell number and were told I would be called when the room is ready. I also requested a crib or small bed for my son.
We were also told the hotel was giving us a small gift for our 10th wedding birthday. We never received anything (not that we care, but if you say you will do something, do it or don't say anything).
We came back around 4:30pm. The room was ready (but we were never called).
We get in the room and our son's bed was not there.
We leave around 5:00pm for an early dinner. I request the bed again to make sure we can put our son to bed upon our return.
We return 8:30pm and no bed. 9:15pm was when we had the bed ready in the room.
I go get a bottle of sparkling water in the fridge and find in the bar a bottle already open and half empty.
the inflatable bed we were provided was leaking air, was 3/4 deflated in the morning and my son felt 3 times during the night (try to sleep on a high, deflating bed).
In the morning I signal the issue of the deflating bed. They come and pick up the bed, say they will bring a new bed. 
5pm no bed. My wife request another time the bed before leaving for dinner.
We come back 8:30pm, no bed and have to call again to have it.
Thursday - we notice that house keeping threw away our breakfast coupons left on the night table. I requested some new ones. House keeping also got the great idea of storing all the pillow in a closet where my wife was hanging her dresses, so the results is that the bottom half of the dresses are just laying on the pillow. Not helpful in trying to keep your clothes nice and wrinkle-free. A suggestion: move the clothes or store the pillows somewhere else.
And last but not least, why would the staff knock on our door at 10:45pm to give us the bottles of water for the turn-down. Should that not be done a tad earlier??
So, in conclusion, I am not asking for anything, but thought your should be aware of the issues. I am suspecting other guests are currently finding issues. I stay mainly in westins and W hotels and occasionally in luxury collection and st regis hotel. The chatwal is one of the 2 hotels in the last 4 years I experienced as many issues.
I suggest you review your processes to ensure that guest requests are accomodated and I believe your staff needs additional training in standard practices for luxury hotels.