Four Points LAX
I stayed here for business on November 7-9, 2012. Let me start with the positives...First time I stepped in the hotel lobby, I felt pretty good about the hotel...it smells "clean." And the lobby overlooking the pool area looks really inviting. It's also wonderful that WiFi is free!!! I can actually do work in the comfort of my hotel room without paying for the extra $$ for WiFi!!! The lobby looked nice, comfortable and inviting. The room I stayed in was clean, although the duvet had some holes (looks like cigarette burns). The bed and pillows were comfy. The check in was excellent and fast...the front desk staff (her name starts with Jae-, I don't remember the rest), was super friendly. She even gave us directions to the mall!!! When I returned to my hotel room, I decided to shower...and almost everything went downhill from there!!! The tub drain was so clogged the water went up my ankles!!! The sink drain was clogged as well!!! I called the front desk regarding the drains and the staff said, "we'll have someone look into that." The next night...the drains were still the same!!! Like it no one "looked into it." The restaurant and the bar had very limited choices of food. If it wasn't raining, I wouldn't have eaten there...plus our server was not friendly at all!!! We had to ask for bread...since everyone around us received a basket of bread. On my last night there, November 8...I smelled smoke on the 4th floor. Again I called the front desk, and of course, I received the same answer as the night before!!! And oh...the 4th floor ice machine was broken...the lady at the front desk told me that "there is a ice machine on the 3rd floor." How inconvenience!!! Had my place of employment didn't pay for this room...I wouldn't have stayed here.