horrendous stay - Marrynot
Probably the most difficult review I've ever had to write because so much went wrong it's painful to relive. We were part of "that wedding party" also review on this site, ("bad bartender") so we can dismiss that (very valid) critique and move forward. ONLY AFTER we had completed registration, were we told that Sunday (on a Memorial Day weekend, mind you) the lobby would be going thru some remodel ("...for our future enjoyment...") and that several areas of the hotel would be off limits as they completed the work. More critically, we were accommodating a 95 year old diabetic grandmother and wedding party member, and given the circumstances, had asked repeatedly for an early check-in since she'd require some rest before the long wedding day and were assured they would accommodate us. When we arrived @ 1 pm they acknowledged the 'early' request and said the room was being prepped and if we would like to 'enjoy a quick lunch' in their cafe, the room would be ready thereafter. The lunch itself, was sad - consisting of two 'turkey club sandwiches' (processed turkey lunchmeat) and a burger ordered medium rare (served 'gray'): $48 ...the dining room was virtually empty, the service, sparse, as the staff was starting to dismantle the furnishings and kitchen in preparation for the remodel - noisy, distracting, and quite disconcerting. After the meal (...most gone uneaten) we returned to the desk and were told the maids were not quite done but would be in approx '8 minutes'. We took Grandmother up to our room on the same floor and after an hr she was starting to fade - I inquired several times, always the same story "maids are in the room now"...finally I tracked down the maids and asked if the room was ready and got some surly looks and negative responses - they were in another corridor and not even close to getting to the room in question. After I raised a ruckus, the room was finally done - no one called, I had to find a maid to confirm (another dirty look) - and I was told a bellhop was "on his way up" to deliver the keys - a half hr later, no bellhop - "he's busy..." they responded, so I went to the lobby and got my own keys, and an angry exchange w/ asst mgr, as they had lied to us repeatedly for 2.5 hrs. Now we were in a wedding time-crunch and Grandma had no time to rest. Wedding was wonderful and thankfully NOT in the hotel. After the wedding we congregated in the lobby because, due to 'remodel' there were few options (management actually suggested we party in our rooms...really?! ...20 rooms partying?!...we wondered about the comfort of other guests, but that did not seem to concern them). While this was going on, there was an influx of "unseamly" people who were there to attend a MMA bout in the hotel (also, something we were not alerted to beforehand...). The group apparently included 'working girls' who tried to 'pick-up' the groom in the parking garage. More tensions with staff (bartender) and management (asst. managers) dampened the evening's festivities. Finally, upon retiring, I was awaken at 3 AM by car horns and alarms, and loud profanities exchanged in the driveway 8 floors down, as I assume the 'fight crowd' or staff, were leaving the building. Sleep little thereafter, as the anger mounted. The next morning we went down to the lobby to say our goodbyes to family and friends and found it cordoned off and in disarray, with guests huddled in corridors jammed with cafe tables and cluttered traffic lanes. This was NO minor inconvenience it was full on dirty, noisy, construction. By this point, many of the guests could not leave the premises quick enough - unfortunately for them, some members in the party had booked a longer stay as a 'holiday' and the conditions only worsened for them. Not one guest in the entire entourage had anything good to say about their stay. 
Hotel obviously caters to business clients on expense accounts. Parking is not free ($13 a day) and internet is not free - there's a daily $13 - 24 hr fee. Family groups are definitely not well accommodated. JUNIOR Management staff must have been on duty, while Senior staff enjoyed their 3 day weekend, because the ineptitude of their client relations was staggering. Probably the worst hotel stay I've ever had (after 40 years of business travel that says a lot...). Ultimately, I'm Happy to say the wedding itself was PERFECT but regrettably, the hotel stay was exactly the opposite. Never, ever, Marriott.
BTW - signed up for a Rewards Card and told I'd be credited with 3 nights?...followed by an email validation for "0" nights - perfect - I'll be burning that card and returning it to Marriott with suggestions as to it's disposal.