Blew a birthday surprise with incompetence! Snarky front desk staff!staff
My mother was giving my wife and I a night away for my birthday--the first since our son was born. She explained the situation and gave them her contact info, my contact info and payment info. Two days before my stay the ditzy woman called my cell phone and explained that she booked a room and needed to discuss something with my mom. Totally blew the surprise!
When we arrived there was no mention of an apology except "I heard what happened...that sucks." Classy. Then we were stuck next to the elevator. A LOUD elevator. Running all night long.
When we were checking out there were whispers and snickers from the front desk staff and then I heard my name. All them were clearly talking about my wife and I. 
I'm sure that if you are a business traveler looking for a place to sleep after business meetings the place would be fine. If you are booking for a special occasion look elsewhere--these people don't understand the concept.
The UES location is convenient.