Can't Handle the Crowds
This is supposed to be a convention hotel, but it is ill-equipped to handle a full house. We checked in on a weekday afternoon for one night. Even with gold status, no upgrade was available and the room we were assigned was small and unrenovated. The furniture was mismatched and shabby and the bathroom was miniscule. (The bed, linens, and pillows were up-to-date, however). The halls were strewn with litter, bags of used linens, and unrecovered room service trays. We were given two breakfast coupons with options for service in the Marketplace restaurant, three-item carryout for the restaurant, or carryout from Starbucks. At 9:00 the next morning, the line for the restaurant was at least 15 people deep and it probably would have taken 30 minutes to be seated. There was only one employee at the restaurant's carryout station and there were at least six people in line. It took approximately 20 minutes to be served. Each time a guest requested an item, the employee had to either visit the buffet or enter the kitchen to retrieve it. This was a model of inefficiency. The line at Starbucks was also about six-deep. As a result of these delays, we almost missed our train from Penn Station. At nearly $500 for the night (with tax), this was a poor value to say the least. The hotel obviously has no regard for service or the needs of its customers and this will be our last visit.