Terrible Hotel! Needs renovating, not non-smoking, staff doesn't care, etc.
It is amazing that Hilton allows their name to be associated with this property. We traveled to the hotel for a dance convention last weekend for the third year in a row. The first year we didn't have any problems. Room was OK, room rate was really inexpensive and breakfast was included. All was fine. Last year they were completely overbooked. People who had made reservations months before were turned away. This year they overbooked again! I arrived at 3:30 to secure our room and 2 other rooms. The front desk staff said that the rooms were not ready. It is clear that they do not have enough cleaning staff to turn over the hotel in a timely manner. The girl took down my cell phone number and said she'd call when they were ready. Not a huge deal, we left to go shopping and have dinner at The Avenue shopping center. At 5:30 I called to check the status. The room wasn't ready. I called back again at 6:30 and it was ready. No one ever called me to let us know even though she said she’d call. 
We arrived at the hotel around 8:00pm. The bellman assisted us with our bags. As soon as we walked out of the elevator on the 5th floor the smell of cigarette smoke slammed us! He opened the room and it was smoky! I am a loyal Hilton Honors customer and have non-smoking in my profile. He patiently waited while I called the front desk to find out why I was in a smoky room. She assured me that my room wasn't a smoking room. I don't buy it! It was terrible and had cigarette burns on the carpet. Since the hotel was overbooked, there was nowhere to move us. We stayed. The next morning my daughters and I woke up with stuffy noses and scratchy throats. 
The Saturday morning front desk staff were very nice and understanding. They found new rooms for us & my 2 friends on the 4th floor. They offered us a nominal discount, the free internet code and free breakfast coupons. While they found new rooms for us, there was no one to clean them. I packed up our stuff in the smoky room and waited 5 hours for the new room to be ready. The new room had fresh air, but the carpet was gross. 
This hotel needs a top to bottom renovation in the building. Windows are drafty, condensation develops on the inside and drips onto the carpet and the sound from one floor to the next travels through the glass walls. You can hear what your neighbors above & blow are doing in their room. The ventilation filtering system is inadequate. Smoke from our neighbors bathroom flowed into our bathroom vent while we were showering. Carpets are dirty, cigarette burned and the pile is crushed. If I had babies or toddlers, I wouldn't let them play on the floor in the rooms. 
Breakfast buffet is OK when you have a free coupon, but not worth the regular price. Not a lot of selections and the restaurant is woefully understaffed too. On a Saturday morning with the hotel full, there were 2 waitresses for the entire restaurant. I actually called the front desk from the restaurant to tell them that it was understaffed. After making the call 2 front desk staff members were in the restaurant busing tables! 
We were at the hotel for a dance competition. The convention facilities are adequate, but the staging is too low and the sound systems are terrible. You can't see the dancers at all. If I was organizing a dance competition, I would NOT use this hotel. I'm sure there are better facilities in the area. 
This hotel is in a business district. I would not stay here if I was traveling to Memphis for the tourist attractions. It is off the beaten path. 
The only positive thing about this hotel is the parking is plentiful and FREE!