Fire alarm at 3am + poor service
Of course, it is not the most expensive hotel in NYC so you cannot expect the best service. Nevertheless, when the fire alarm is ringing at 3am for no reason, you can expect some explanations (especially when you call guest services) and apologies, but we got neither of them. Consequently, the overall quality of service in this hotel is quite poor. That is why I strongly advise you to not sleep in this hotel.