Worst customer service ever experienced
My daughter arrived at the hotel after a long flight, and was immediately refused the room which we had booked through Easy to book, as she did not have the debit card that I had used to book the room. She was asked for a credit card, which she does not have, and again informed that she would not be allowed to stay at the hotel without a credit card.
After two hours of me attempting to communicate with the hotel manager on the telephone from the UK - my daughter was allowed to use her debit card.
I then had to cancel my original booking, and my daughter was charged a higher room rate at the hotel than I had paid on line with Easy-to-book.
The staff at Hotel Pennsylvannia are the rudest staff I have ever encountered in any hotel around the world. They continued to be rude and dismissive throughout my daughter's stay. One member of the reception staff was even yawning as she answered my telephone call one morning. 
The rooms are old, but adequate. Maid service is daily, however, a request had to be made on several occasions for the beds to be made.
Even though the hotel is in the most central tourist location, the terrible attitude of the hotel staff unfortunately stays with us, and we will not be returning to this hotel.