Multiple Issues - Too Bad
I sent the following email message to the Guest Services Manager on 1/22/12. Today is 1/29/12. I have not yet received a response. Not even an acknowledgement of receipt.
I wanted to take the opportunity to comment on my recent experience staying at the Omni Fort Worth on January 14, 2012 through January 16, 2012. Like you I also manage employees and always appreciate it when people take the time to provide me feedback on the results of their performance. I feel that the information helps me improve the performance of our organization as well as their personal performance. I travel relatively frequently and primarily stay at Marriott properties. However, for the weekend of January 14 I decided to stay at the Omni since it was close to my daughter's cheer competition and I had not stayed in an Omni in some time. I have stayed at both the Mandalay and Park West locations in the past and had very nice experiences.
My experience for this weekend in January began when I arrived. I had received an email prior to my arrival giving me the option to check in early (my card would be charged immediately). I took advantage of that option because I thought I might have a better chance to get my preference of rooms. I specified during the check-in procedure that I wanted the highest floor possible and a room at the end of a hallway. Upon arrival I went to my assigned room only to find that it was right next to the elevator and only on the 9th floor. This was not what I wanted by any means. I value quiet and don't like to hear all the conversations that occur while people wait on the elevator. As a result I went back down to the front desk while my family waited for me. I was reassigned a room much closer to the end of a hallway and was told a room at the end of a hallway would be available the following day. Why wasn't I assigned the room closer to the end of the hallway in the first place? Strange. Of course I didn't move to a room at the end of a hall the following day because that would require moving all our belongings.
On the first full day of my stay my family and I wanted to do some shopping that evening so we went downstairs to get my car from the valet. I was then informed that the valet from the previous night had left my lights on all night and they had to charge my battery. After waiting about 25 minutes my car was delivered and I was told it should be "good to go". We drove about 15 minutes to a shopping area. When I went to start my car it wouldn't even turn over. I called the hotel and asked for the valet. I was put on hold for 15 minutes (I timed it). I hung up and called the hotel back and asked for a manager. I was very ticked by this time. I talked to the front desk manager who said she would talk to the valet and get someone to call me as soon as possible. About 10 minutes later I received a call from the valet manager. I told him where I was and he came out to jump start our car. He arrived fairly quickly. He followed me back to the hotel and filled out an incident report. He was very professional and I appreciated him taking the time to document the incident without me having to ask him. Our plans were to go out to dinner that night but those plans were ruined since I could not count on my car to start if I took it anywhere. The Valet Manager asked the valet to keep it running to ensure the battery had a chance to charge. Next I went inside to talk to the front desk manager again. I apologized to her for being upset when I spoke with her earlier. I did not say anything inappropriate but was upset at the whole incident and then being placed on hold. She was very nice but I guess I was just looking for some understanding and acknowledgement regarding the situation. She said she was sorry about it. I guess I was at least expecting an offer of complementary valet service at a minimum for our trouble. Not hearing that I just asked for it and she said they would do that. I guess the point is, I shouldn't have had to ask. 
Having had our dinner plans ruined we were fed up and just stayed in the room and ordered room service which I guess worked out well for the hotel since we spent more money there as a result of this fiasco. When we ordered the room service we were told the wait would be one hour. Tolerable given that the hotel seemed fairly crowded. We recieved our food after about an hour and a half. Although we ordered four entrees and two desserts we received three place settings. 
Needless to say, it was not a stellar stay at the Omni. Fortunately, upon checkout my car worked fine. It would not be fair of me to be 100% critical. The employees were friendly, the room was nice and quiet (even though I would have loved to have been on a much higher floor), the complementary juice in the morning was exactly on time and a nice touch. The WiFi was excellent.