Chaos
I come in nyc frequently for business and pleasure, so i think i'm pretty realistic in my expectations regarding hotels there.
The Paramount is under construction.
The great lobby is gone (or at least under construction), dean and Deluca's is gone, library bar is gone, what's left? Well, my refurbished room was tiny, with the two drawers (the only ones in the room) taking up the entire width of the closet beneath the hangars. As a result, there's only about 20 inches of vertical space to hang clothes--not enough to hang a paint of pants, let alone a shirt.
Toilet was running when a checked in late in the evening. Maintenance came up to take a look. Said they couldn't fix problem that night, but would be sure to fix it the next morning. Told them when I was heading out, and they assured me it would be completed when I returned. It was not.
Even though i was on the 19th and top floor, windows were so thin and uninsulated i could clearly hear traffic throughout the day and night, and had a draft of cold air from the window area.
Shower also had problems--pressure wasn't very good, and hot water was limited. At best it got luke warm.
Then the fire alarm went off the next day, and although an announcement was made that it was a false alarm, the claxon kept sounding. I went out for the evening, and when I returned four hours later, it was still sounding on the lobby and second floors. I thought I was out of the woods when I got off at my floor and the alarm wasn't going off. No such luck--the alarm started going off again o all floors before 6 am, and repeating every five minutes, and persisting for two hours.
With all of these issues, it seemed like the management doesn't really care about its customers, or was just incompetent about addressing them. At this point, the location is the only thing the Paramount has going for it, but there are other, better, price-competitive hotels in the area.