Lovely historic hotel - uncomfortable bed, A/C problems
We stayed on a Saturday night in a 7th floor king room. Our room was clean and nicely decorated but we experienced too many problems with basics and some problems with service. The mattress and pillows were of poor quality - lumpy and non-supportive. The air conditioning system was poor - it was stifling hot when we arrived and only became comfortable enough after midnight. Our TV did not work - front desk offered to send someone up to repair it on Sunday morning but we didn't want maintenance staff in the room while we were trying to shower and pack so we declined. 
Service issues - we were grateful for the complementary shuttle service from the Amtrak station but it took 3 phone calls to arrange it. When we arrived back at the hotel after dinner on Saturday night, we asked about the complementary "fresh-baked Signature Dunhill chocolate chip-cranberry cookies" we had read about on the website. They had run out but we were delighted when the front desk attendant so kindly offered to send some up to our room. We waited an hour, called the front desk and were assured they would be right up - they never arrived. 
The complimentary in-room soft drinks and water were nice - our refrig was "stocked" with 2 sodas and 2 water bottles. No self service ice machine - we had to call the front desk to have some brought to the room - fortunately, it was delivered promptly. 
Breakfast was delicious but we experienced poor service in the restaurant and confusion over what was included with the breakfast voucher. 
We would not choose this hotel again nor would we recommend it to friends.