far, far away from expected for a hotel like this.
i was so excited, my wife had invited me to recently stay at the Setai for my birthday, i was amazed first, how cold was the employees of the hotel, i know its NY but usually in a hotel like this you expect over the top service. the room, nothing special, pretty small with a non existing view, and even we checked in at 4, it wasn't ready (and of course didn't gave us a late check out when we asked for it).
the Al Fiori, after all the great things said (obviously) by the personal assistant, we tried it and wasnt good at all, so disappointed. 
after all, will be so difficult to come back to the Setai, even i wanted to love it because of the location.