Whatta dump!
I booked this hotel through a Southwest Airlines package for a class I had to conduct in Van Nuys and this was the closest hotel with a 3 star+ rating. Upon entering the lobby, you see worn, ill fitting and stained carpet, furniture that is outdated and airplanes hanging from the ceiling. There are clocks showing the time in various countries, but none of them, including the local time are correct. When I asked about the differences in time, I was told the batteries needed to be replaced. Upon checking in, I was told that there was a $10/day charge to park my car, nowhere on their website was this addressed, nor was the additional daily charge to use their antiquated "business center". The room was large and the linens were clean. The first day there, my car would not start, the battery was dead. I asked the front desk for a jump and was told they couldn't help "due to the liability" and the hotel van was not available to take me to my destination. I paid $15 round trip for a cab. The cleaning and maintenance staff were pleasant. But on the second day, someone walked into the room after 2 knocks to exchange a hotel directory, she didn't introduce herself, I still don't know who she was. The WiFi did not work most of the 4 days there. I was told that my room was in between routers? After 2 engineers came to investigate the problem, it still didn't work. The food in the diningroom, with a limited menu, and the snack area was decent, but certainly not more than a 2 star rating. The signage showed vending machines on each floor, but the only one I found was outside by the pool. The old heating/air conditioner either put out very cold or very hot air, was not able to adjust it to a comfortable setting. There is a display in the lobby showing what their renovations will look like but I will never see them since I will never go back to that hotel. I was able to get the parking fee credited, after some arguing with the front desk clerk, because their website does NOT make reference to the charge. My grand finale' was at 3:45am when one of the employees was to take me to the Flyaway bus. He was not able to start the hotel van. After 5 minutes of trying to start it, he finally went inside for help. When he came back, he started it right away. He told me one of the older employees, he was new on the job, had played a trick on him and told him to breath on the steering wheel to start it. Normally, this would have been funny to me, but due to the delay, I missed the 4am bus and had to wait a 1/2 hour for another. Spend a little more money or travel a little farther to find a "decent" hotel, this one is not worth staying at.