A Shocking OK.
During this stay I was attending a conference at USC and location wise, this is the best part of the hotel, and I am pretty sure the hotel knows this. My room was 144.00 a night which for me is fine for a 4 star hotel, however this property struggles on a few levels. As you have likely read, the elevator had serious issues. The two days I was there, only one elevator worked and with 12 or so floors, you get the idea...waiting.
Check-in was smooth and fast though it seemed the front desk staff was busy with something other than helping guest. I called to get assistance with the sleep system beds on a few occasions and the desk staff do not seemed to be trained in how to explain how the bed works to guest. They were helpful but...OK. The concierge was very helpful when I needed directions. I had restful sleep so the beds were good and strong shower pressure, a plus. I just can't pull myself to give a very good rating to a bland experience, so a shocking okay.