Certainly not 4 star worthy
I was meeting my daughter for her birthday and a weekend away from college. When I booked I gave them my credit card to secure the room and asked if my daughter could check in early since she would be arriving before me. I was told there would be no problem with her checking in when she arrived, but when I got there they told me they didn't allow her to check in because she couldn't produce a credit card. They made her sit for almost 2 hours in their small, dated lobby and wait for me. When I told them I had been assured that wouldn't happen they didn't seem to care, it was no big deal. The lobby of this place is small, and it has a dated 2 or 3 star feel to it. The staff don't measure up to 4 star service, and neither does this place. They charge 4 star prices but can't deliver. Book at the Fairmont Olympic for the same price and receive the service you'd expect.