Exceeded My Service Expectation
Ok, I'm a Southern gal and I can tolerate just about anything except rudeness or, when traveling, indifference. We were delighted with how we were received and treated throughout our two day stay at this hotel. ALL interactions, from reception, concierge, housekeeping and doormen were wonderful. I have to say a special thanks to a particular doorman, David, for going above and beyond in helping us with a taxi situation as we were departing today. We also witnessed this young man extend an amazing gesture of kindness to a wheelchair bound man in the street who was in a bit of a precarious situation, while at the same time still taking care of us. A thinker on his feet, David is a great example of kindness mixed with hustle. Great job Double Tree Times Square!