Great Location, Decent, but Very Dirty
You can't beat the location of this hotel, it's right off of Times Square, really easy to get to. I've stayed at this hotel twice, but will not stay there again. I stayed in the "tower" portion of the hotel the first time, and found it to be outdated; musty; damp even. Some friends of mine recommended trying the club side which has fewer, but newer rooms. I called ahead to make sure that I'd be on the club side, but was told the club side was sold out upon check in. After pushing the desk clerk, and asking for a manager, they found me a "sold out" room on the club side of the hotel. On first glance I found the room to be decent, it is large for a New York hotel room, complete with a small sofa, chair, desk, and mini bar. The bathroom is spacious with a big tub and a separate shower. The decor is straight from the 80s (though more updated than the tower side of the hotel), and it looks like it's only been cleaned/maintained a few times since then, I noticed the dirtiness while taking a shower. Upon exiting the shower, I noticed more dirtiness throughout the bathroom and room; I put my shoes back on. When i pulled the sheets back to go to bed, I was shocked to find the bed had been slept in. There were indentions/wrinkles in the sheets on one side of the bed, and upon closer inspection I found several hairs and crumbs of some sort. I immediately called housekeeping and was told that the housekeeping staff had already gone but that they would call a manager for me, the woman on the other end of the phone promptly hung up without apologizing or saying goodbye. 26 minutes later, a man showed up to my door without the ability to verbally communicate, he used hand motions to signal that he was going to enter my room and make the bed. Of course I let him in, he quickly stripped the linens from the bed and remade it, then proceeded to put the used pillows back on the bed. I asked if he would also change the pillowcases and he didn't respond, I later realized that he also did not have the ability to hear me. I gestured to him to change the pillowcases which he did. I wasn't able to go to bed for nearly 45 minutes from when I first pulled back the covers. Not the worst experience of my life, but one that I don't plan to repeat. I got no apology, no conversation with the manager, and had to push for all linens to be changed. Disappointing!