DO NOT STAY HERE IF YOU HAVE SENSITIVITY TO SCENTED FABRIC SOFTENERS
I have stayed at plenty of Renaissance hotels but this one washes its sheets and towels in a scented fabric softener, to which I am allergic. I tried when I checked in to get a new set of bedding and towels to no avail. This morning I was able to get them to send up new, from the box, towels that had never been washed. I had a restless night sleep itching from the sheets and pillow cases. When I asked why they wash with scented fabric softener, a no no for hotels, I was told Chicago's water was hard and the towels would be uncomfortable. I stayed at the Waldorf/Elysian and Trump in Chicago in the past few weeks and they do not wash with fabric softeners. As a Platinum Marriott/Ritz Carlton member this was poorly handled. Never was aked as I checked out how my stay was or if the problem was rectified. SO many better places to stay in Chicago than this place-especially if sensistive to scents.