AWFUL.
This W was awful. The whole hotel is way too dark. Housekeeping kept their cleaning CART outside my room. I called the first day after dodging said CART all day and they did remove it. Next day AGAIN right in front of my door. Call down ask them to move it. It is a FIRE HAZARD. Spoke with Mark, who argued with me that that is where the housekeeping staff keeps it to service the rooms on my floor. This was 8pm, they were NOT servicing anyone at that hour. Get the CART away from my door. At $300.00per night I told Mark I do not think he would want a housekeeping cart in front of HIS hotel room door. Sheesh. The bathrooms are tiny tiny tiny. No counter space at all in the bathrooms. The bathroom lightening is too soft. There is no coffee maker in the room OR restaurants of any kind at all in the W. You have to LEAVE the hotel to get anything UNLESS you want room service. Nothing worked in our room, the room phone, the internet, the clock radio and after calling to have it looked at were told all issues were addressed which was totally untrue. Finally, our last night there, we were offered free drinks in their bar due to their horrid service. Being on flu/cold medicine I declined the free drinks and requested a cup of tea. Hotel Manager said absolutely. That was a complete nightmare. 60 minutes later and finally a cup of tea. RUN do not walk from this hotel.