Never again!
Just got back from a weekend at this resort. This place was chosen by my husband's employer for incentive/awards weekend for the top so many employees and their wives. When my husband checked in at the front desk, they told him there was a mix up on the rooms. We were assigned a horrible tiny room which we promptly complained to the front deskl. We should've been assigned one of the lagoom front bungalows. Apparently the place was full for the weekend and after so many phone calls between the manager and the employer's person in charge of this event, we were supposedly upgraded to a room with a "lanai." Upgrade? Lanai was strewn with dead leaves and the patio furnitures were filthy with mold on them. We complained to the manager again and they moved us to "another upgrade" but this time, no lanai but still filthy patio furnitures, now facing the road. At least this room was slightly larger and had a couch. But the bathroom sink had a huge crack in it, no air ventilation in the bathroom and the a/c could barely keep up with the hot afternoon sun pounding on the windows and the door. The maid never showed up to make the bed or give us fresh towels until almost 4:30 in the afternoon the following day. At that time, we were in the room resting and didn't want to be bothered with her taking out the trash or making the bed. We just told her to give us fresh towels. When we went to do express checkout, the gal said we owed them over $100 in room charges. They charge for parking for you to park in your designated space next to the bungalow!!! And we didn't even drive there; we caught a ride with another couple!!!. Another charge was an erroneous bill that we didn't even charge at the bar and grill!!!