Okay, except: bad Wi-Fi, cold showers, and they really need to rethink their breakfast options
I'm relatively low-maintenance, but I need a quick, decent, healthy breakfast each morning, with no hassles - and a coffee maker in the room would have been much preferred. Hilton has four breakfast options, and none of them meet my criteria: room service (of course way too expensive), dining room (when you're in NYC, who wants to spend all morning over a leisurely breakfast, in a sterile hotel dining room?), Starbucks located at the corner of the dining room (full of sweet, fattening, baked goods, and not a single protein item available, except a bag of nuts), and their "Take Away" line in the dining room. By far, the Take-Away line had the best options: A great egg & bacon/ham sandwich, yogurt parfaits, fresh fruit, & other substantial breakfast choices. The only problem is that each morning there is a long line of people waiting there to be served, and they can only accommodate one person at a time, and the level of service that you get is greatly dependent on how busy they are at that moment. (They had no idea how to streamline their operation - Henry Ford would have had a field day here.) The first morning, there were only about 4-5 people in front of me, so I got good service (wheat bread instead of a bun, and he even asked me what kind of cheese I wanted on my egg sandwich). However, the second day, there were probably around 8-10 people in front of me, and he was obviously overwhelmed. He kept barking at people to go over to Starbucks if all they wanted was coffee, and when I tried to ask for wheat bread and cheddar cheese on my egg sandwich like the day before, he simply said it couldn't be done today - he was just too busy, and then when I did get my order, it didn't even have ham as ordered, but bacon. If a good breakfast is going to be so hard to come by, they should at least provide a coffee maker in the room, so that we're not too grumpy when we see our limited breakfast options downstairs.
One other note about the food: One night we were on a tight time frame, so we planned ahead & ordered room service for dinner. Of course it was ridiculously expensive, that's to be expected (specifically >$125 for a salmon dinner, a Cobb salad, and a pitcher of iced tea). We received excellent service, but were a little underwhelmed by the quality of the food. I thought a Cobb salad in NYC would have been great, but I don't think I've ever had a Cobb salad served with a vinaigrette dressing before, and I didn't particularly care for it. My husband enjoyed the salmon and mashed potatoes, but the other green vegetable wasn't even good enough to eat more than one bite.
We also had trouble with their Wi-Fi connections. They were eventually able to fix it for our computer and i-Pad, but I was never able to use their Wi-Fi for my phone, and I wasn't always able to get 4G inside the hotel.
Oh, and I almost forgot. Hot water was a scarce commodity. The first day, I took the coldest shower of my life (except maybe when I was a teenager at Girl Scout camp, but I don't think that should count because that camp didn't have heated water anyway). The subsequent days were a lot better, but by no means hot.