A Complete Disappointment
Let me start by saying this...do not stay here if at all possible. I am a frequent NYC traveler and thought I'd give the Roosevelt a try given the outstanding location and value as we were traveling with children. The pictures on-line are not accurate. The rooms are small (even though we had booked the "superior/deluxe" room, we were placed in the cozy/cozy room). After they claimed they had no other roons available and agreed to credit our rate by $75, I escalated the issue and another room suddenly became available. The woman who initially checked us in was rude, abrupt and never made eye contact. We found the rest of the staff to be much the same. The bathrooms in these hotel rooms are exactly like a bathroom you would find in a small shared hospital room. Old, dirty, flourescent lights, dingy shower curtain....an absolutely horrible experience. We had a tub issue (draining) on one evening and when I called down to "guest services" - no one answered the phone! I then called housekeeping...still no answer. The safe in the room did not work, the staff was generally rude and disinterested, there was no temprature control in the room, no in room movies, some lamps were broken and did not work. Every day, I calmly approached the front desk asking to speak to a manager regarding our concerns and each day, he was not available. The elevators do not work correctly, sometimes skipping entire floors and the vending rooms on each floor smelled like urine (we were on 15). Although the hotel would have masses of people checking in and out, there were only a handful of people at the front desk to manage the flow. The rooms smelled and looked old and dirty, the window units were loud, and the space in a superior room was tiny. Avoid this hotel at all costs if you are traveling with children as there are no support services and no in room movies. It is truly a disappointing experience.