Good Location- that's about it!
I redeemed Hilton Honors points for a one night stay here and was pretty disappointed. The location is excellent, although not "really" in Chelsea, about 5 or six blocks north, but easy to get around with good subway access. The lobby and business center were tattered, hot and stuffy thanks to a lack of A/C. Even the "concierge" complained to us about having to wear a suit in that temperature. No breakfast included and the breakfast offered was very expensive. Luckily, no lack of options in the area. We were given a room meant for handicapped access and told that it was the only King left. The shower was meant to be used by someone in a wheelchair, which was fine except if you weren't in a wheelchair it was unnecessary and the entire bathroom flooded. Our 2nd floor room had a "lovely" view of a giant a/c unit which obviously was inoperable since the lobby, etc had no apparent a/c. The room had an overpowering "lemon" smell which began to sicken my wife. We were told all the rooms use the same product and they attempted to remove said odor with an ionizer which was basically ineffective. We checked out after one night and moved 2 doors down to the Indigo Hotel which was a major step up (see my review of the Indigo) which I would highly recommend over the Hilton Garden Inn. The only plus was Lisa at the front desk who tried her best to accomodate us and seemed genuinely frustrated by our problems.