Great location, great brand but.....
This is my first time back in the hotel since the 1990's and while it still has the ability to wow, there were signs the hotel may be trading on its laurels a little. For example room not in great condition - superficially very grand but look at the small stuff and it's evident no one has looked at the detail - lint in vents, heavy over painting on door hinges, loose AC controls, screw hole in the back of bathroom door etc. not quite what things should be (or were!). Hilton HHonors continues to disappoint relative to other loyalty programs - but that's not the Waldorf's fault.