STAY AWAY FROM THIS HOTEL,
I am a Platinum Rewards member with an advance confirmed reservation & upon arrival they still did not have a room available for me. I was kept waiting 30 minutes while they tried to find an available room and it was NOT the room type I had paid for. I contacted management to give them the opportunity to correct the situation, they did not care...their attitude was that I was lucky they found me a room. Paid for an upgraded Executive King with a Park view. I received a dusty, moldy, cramped room in the back with an alley view and A/C that did not work. Windows are single pane glass on a busy street, so it is impossible to get a good night's sleep. The entire staff (with the exception of housekeeping) had a bad attitude and did not act like they knew anything about customer service. I would have shrugged it off had I paid $99/night, but I was paying $399 per night for this horrible treatment. I did not receive any of the Platinum benefits per my membership status. They billed me $12.95/day for internet when it should have been free for Platinum members. I should have paid attention to the poor reviews. The location is amazing, but there are plenty of other hotels in the area to stay at.