appalling customer service & still hit for a charge 3 mths later
I had my frist trip to NYC in April this year, a great experience except for accommodation at Tribeca Grand. We paid top dollar, we booked two room, one for seven nights, the other for 4 nights, at an approximate rate of $317/night, we booked and paid from Oz, and it was my girlfriends 50th. I checked out and went to Boston, and then checked back in for one night prior to leaving to come back to Oz, paid for the extra night, but last month got hit with another charge of $317 which I am still trying to resolve with them. We had asked for twin rooms as there was four of us, but we got one queen bed in the room, so we had to share the bed, we had asked for a limo to be ordered, but it was done at the last minute, so all in all customer service appalling, the staff at breakfast were slow, too busy having their own conversations, however the doorman on day shift was the one shining light, as well as Monique on the fron counter, the rest including the manager need some lessons in customer service