Dishonest Manager
Upon arrival I was told that I did not have a reservation and the cost would be 65.00 per night, so I provided them with my reservation number and they continued to have difficulty locating the reservation. Then I was charged 10.00 per night for parking although I did not have an automobile. My nephew who was in a rental paid for parking and I was with him. I was told that I would not be charged and that signing the form for parking was just protocol. I arrived on the 2nd of October and booked a room through the 6th although I checked out early on the 5th. My son and his girlfriend arrived on the 3rd and I also booked a room for them. My total booking was suppose to be 361.93 with taxes although I was charged 504.93. I immediately went to the office and was told that they do that as a securoty measure. I had to have the manager to perform a reversal and my cred card company gave specific instruction on how to reverse the process. After I checked out they continue to charge my card a 1.00 for four days and then processed an additional 128.43. I phoned the manager Anna who was unaware that I had the credit card company on the phone and the credit card customer service representative dictated the entire conversation. My bill then went from 361.93 to 374.00. The manager stated that she did not have immediate access to my bill because it was an old checkout although this conversation took place on the 9th of October and I had just checked out on the 5th. Now I am having to close out my credit card for fear that she will continue to utilize my card number that she has access too. This is not what I signed up for because I was under the assumption that Days Inn was a well known company. How could this manager be allowed to be in this position and give this company a bad name. Poor customer service. Bathroom ceiling peeling, towels yellowing tint with stains, no trash can liners, lack of linen they stripped our beds in the morning although fresh linen was not available until after 2 pm. the paint in the bathroom around the door frames spilled over onto the wall, and the shower walls were not properly cleaned there was crut in the grout.