Maybe not the best SF family hotel
Overall we liked this hotel but the check-in experience was a nightmare. As a family of five, we had requested connecting rooms (booking directly some months earlier with a staff member by email) but we were shown to rooms that were next to each other but didn't connect. Despite the fact that my youngest child was asleep on a (posh) chair in the lobby (as we'd just got off an 11 hour flight) I had to stand and argue for 30 minutes before we got the rooms we wanted. At first we were told that the hotel was "fully committed" but were eventually given connecting rooms (almost identical to the first ones). These had obviously been free all along so why hadn't we been given them on check-in? We felt that the hotel just hadn't prioritised us as customers and felt very disappointed that we'd been treated this way. Maybe not the best family hotel in SF.
Otherwise the hotel's in a great position for getting cable cars and the breakfast is amazing. The Tonga is fun but the food is average and expensive.