Everything went wrong
When we arrived they were swamped and fully booked, so we got a subpar room looking directly at a wall with no cell phone coverage and the hotel phones were down. When they called to see how we liked the room we said it was very disappointing, so they agreed to move us the next day. after packing our bags, we stopped at the front desk where we were told that the move would occur, no problem, while we were out for the day. this did not happen. Our new room was given to someone else. Unfriendly man at front desk was not apologetic. blamed us. when we asked to see the manager, she found a handicapped accessible room for us with a queen, rather than king bed. Slightly better view and still no phones but cell did work. Concierge was one of the worst I have ever had. very unfriendly. In general, terrible customer service except from one guy who shined my husband's shoes at midnight! The lower ranking staff was much friendlier than the higher ranking. So, in summary, rooms are convenient suites with mini kitchens. beds are very comfortable. Living room furniture is cozy, but staff is wretched.