Do Not Reccommend Staying here
The staff is rude and VERY unproffessional. We had an extremely bad experience here and would not reccommend for anyone to stay here. We had a very expensive item stolen out of our room and when we called the front dest to report the situation the man working at the front desk basically acted like it was no big deal and there was nothing that we could do about it. He did not offer us any kind of solution to figure out the issue. I had to ask him if they had cameras, which he stated "no", which in my mind, what kind of respectable "extended stay" does not have cameras? After we told him that we were going to call the police to make a report is when he told us that we needed to get off the property. So, we waited for the Police to arrive outside in the cold. What kind of Customer Service is that. We were dumfounded by this. We have never been treated so horrible. We asked the maid if she had noticed anyone on our floor and she stated that she had not and her exact quote was "oh, yeah we have thefts happen ALL the time and our cars even get broken into in the parking lot". We finally got in touch with the Hotel Manager a few days later and his exact quote was "we never have any issues or theft or any problems for that matter and the police never get called out here". HMM.
So basically we got nothing resolved in the matter and the Hotel Manager was rude and basically did not want to hear that maybe one of his staff members may have been in the wrong. Instead he defended his employee and the way that he had treated us. No resolution was offered to solve the matter and make us feel better about the situation. We have never dealt with a business that treated their guests so badly before. We will NEVER stay at any hotel that is tied in with the Extended Stay Suites again.