This Hotel is Mismanaged and Under Renovation...Stay Clear
This hotel was under renovation, knowing that prior to reservation is important. The service at check in was FAR below par. No water, no thank you...Once I went up to my room the keys didn't work. After getting new keys I get to the room and see its a double bed room. I reserved a kind bed. I called the front and they promptly told me sorry were sold out without regard to what I reserved for accommodating a diamond member. I asked if they would check with the manager. a couple minutes later i get a call, "whats your name" after giving them my last name they hang up which was extremely rude. Once they called back I was put on hold while they seemed very disorganized. I then told them I would keep the room, as it was to much trouble. The next morning there was no invoice or newspaper under the door, so while rushing out of the hotel I had to wait for them to print out a copy. Service and disorganization was extremely disappointing, and made question my loyalty to the Hitlon brand