Handicap Unaccessible
In June 2012, My husband and I had tickets to a show. So we decided it would be more convenient to stay in the city since I am a paraplegic and in a wheelchair, and we didn't want to travel home so late. When I called to reserve a room, I spoke to Nigel at the front desk, and specifically requested a handicap accessible room. Also, I made sure there were elevators and handicap entrances/exits. Nigel reassured us that we would be staying in a wheelchair accessible room and the hotel was as well. When we got to our room, it wasn't AT ALL handicap accessible, let alone wheelchair accessible. We asked Nigel if he could switch us to a different room and he said "there were no more rooms available in the hotel...all booked up". He went on to say that the "girl" that reserved our room "made a mistake and he would give her a call and get back to us". When I told him I couldn't fit into the bathroom, shower, and could hardly move about the room, he said he would "gladly check us out of the hotel, free of charge and we could stay somewhere else". After an hour of Nigel blaming the "girl" that messed up our reservation, he finally credited a few dollars back on our card. I was hoping he would just apologize and take responsibility for his mistake. But he insisted that I "must not have told the girl that I was handicap". I have been a paraplegic for almost 10 years and spend about 90% of my time in my wheelchair. I am still offended beyond belief. But he denied that we ever spoke while making the reservation. I wasn't able to shower, I barely slept, and my husband had to pick me up and put me on and off of the toilet whenever necessary. I called Econo Lodge Headquarters to make a complaint and nobody will return my calls...It's been a month now. My family, friends and I take frequent trips, in and out of state. Whether it's to eat dinner, shop, see a show, or on business. We will never stay at an Econo Lodge/Choice Hotels again!