Bit Disappointed
Like many other trip advisor reviewers my "review" began the moment we arrived. I am glad I waited a few days until I commented because the hotel did grow on me a bit. 
For one the location is great. Easily within walking distance to many things including the Magnificent Mile, Starbucks, Corner Bakery, a small grocery store, Millenium Park, Wildberry's Pancakes and the River.
Rooms are surprisingly small and the bathrooms are really poor even though they are new in design. There is no counter space and zero storage space so your toothbrushes, etc are dangling on to the sink ledge. 
We upgraded our room for the view which we really did enjoy and while it was an extra $20 it was worth it. 
Gym is decent but sadly there is no pool. They do have many services on location such as hair salon, dry cleaners and store. Parking is pricey at $50+ overnight.
This is a very large hotel spread between 2 towers. We stayed in the West tower due to our view upgrade which meant that you have little interaction with the main hotel & restaurants. They do nothing to lure you over to the other tower & thats a missed opportunity for them I believe. Most times that we crossed through our lobby in the west tower there was not even a single person from the hotel to greet us or assist us. That made us question the safety issue even though there were no problems for us and you do need your room key to enter the elevator after 10:30pm.
We had great sound proofing & really thought this to be a huge benefit of the hotel until our last night when we had a couple of lovebirds rent the room next to us with a less than sound proof adjoining door.
We expected more from this hotel & with so many hotels to choose from we were somewhat disappointed. I think when you are choosing to stay in a hotel over a holiday to some degree you want to feel welcomed, wanted & important. 
**I also want to mention that we checked with the front desk staff on Thanksgiving dinner upon our check-in 3 days prior to the day and they were "not sure" if a Thanksgiving meal was even being offered.