Not Impressed at all
My sister and I who live in the UK flew out to New York to meet our parents and sister who live in the Caribbean so this was a half-way point, we had all been to New York before but never all together, so this was a trip to spend time together as well as celebrate due to some fabulous news for our family. 
When we all arrived at the Crowne Plaza about 9:30pm we were informed they only had one room for us, although we had reserved and PAID for TWO as there was five of us all over 21 and do expect to sleep on a bed. We were told there were no rooms available for our first night, but they did for the rest of our stay and requested a credit card to book it which we did not to lose out. 
We asked if they could find us a room at another hotel for our first night, we were told 'due to it being Easter everything was fully booked' (no kidding that’s why we booked in January) finally we called the lastminute.com who confirmed the hotel was informed of us and our 2 ROOMS, which we had requested to be adjoining. After 2 hours on the phone (being charged international rates) finally the hotel 'found' a room in their hotel (funny that). 
One room was on the 30th floor and the other on the 39th so nowhere near each other, we thought maybe they would try to get us closer together the following day or at least offer us some form of compensation for the inconvenience. At no point did the staff apologise once during our stay, it was like they couldnt have cared less.
The room on the 39th floor, the room that miraculously appeared, the lock was broken we advised reception and when we arrived back to the hotel after a very late dinner at about 1am, due to all the hassel on our arrival, the lock had not been fixed and therefor for ‘security’ for the first night suitcases were placed in front of the door. We advised the reception the following morning AGAIN and by 4pm the lock was finally fixed. 
The attitude of the staff behind reception was disgusting and far from helpful, and obviously arent honest, they blatantly couldn’t be bothered to help us (could have been because were British and ‘don’t’ tip) and therefor expected all five of us to sleep in the same room for the first night but they could only provide one cot bed, so two of us were to sleep on the floor I guess! As well as pay on top of what we already paid for a room for the rest of our stay, unfortunately for them lastminute were more organised and sorted it out insuring the hotel didn’t get paid more money for something they did and could have been avoided.
The only staff worth complimenting were that of the bar staff, very friendly who offered advice for where to go, what to do and how to get there. Housekeeping staff were pleasant and the door man was charming.
However the staff behind the reception had an ‘I’d rather be somewhere else’ attitude and were not approachable at all unless you wanted to yell at someone, but even then they couldn’t have cared less. They have left a very bitter taste in my mouth and I won’t be in a hurry to go back to New York, I certainly will not recommend them to anyone travelling to New York or anywhere that there is a Crowne Plaza. Being a hotel of a big chain in the most popular city in the world, they treat people with hardly any respect, concern or common sense. 
We as a family did not allow this experience to ruin our holiday and had a wonderful time but we will certainly not stay at this hotel or any from the chain in other locations ever again. Being ‘British’ we didn’t tip, the reception staff, but we did tip (bar men, door man) we were very generous. 
The rooms were clean and comfortable, however it was a very dull hotel with very dull staff (reception) who charge far too much for what they are and the service provided if any. Will not be staying there again even if it is the only hotel available I’d rather stay on the streets with people who are more charismatic then the staff at the Crowne Plaza.