Little to no Guest Service
We booked a room for triple occupancy and upon check-in they wanted to put us in a room with just a King bed. After MUCH talking, we were able to get a room with a King and a pull out sofa...which worked ok. The first night there we ate in their restaurant. We'd been told that the hotel was sold out, so it was shocking that there were only 2 servers working the entire dining room. The food was decent, but the entire dining experience took us no less than 2.5 hours...really felt bad for the server, he was good and very appologetic for our wait. 
The best part of this hotel is its location next to the Merchandise Mart...our reason for being in town, the Gift Show.