Not Yet A Luxury Hotel
I get the impression that this hotel is hoping to compete with luxury hotels for business travelers. But, they have a long way to go. This is an old property and it shows. Most everything there is somewhat dated and even run down. The amenities are the worst of it for this hotel. They have a gym that is little more than a couple of conference rooms with some old equipment. There is almost nothing of use for weight training. They do have some treadmills, but I get the sense no one is maintaining them. I used one that constantly reset. It was so frustrating that I had to give up after 20 minutes. Internet access is another issue: when will hotels realize that for business people on the road high-quality internet access is a necessity? We are not updating Facebook or surfing for cat videos. We are trying to stay productive. The max rate that this hotel will sell you for $15.00 a day is 1.5 mbs. This is the equivalent of dial up in this day and age. Worse, the connection was spotty and intermittent. It randomly blocked sites for no reason. Very poor. The TV in my room was analog. Can you imagine? Who has analog signals these days? Where did they even find it? The picture quality was so poor, there was little point in even watching. The service was not good. Some of the clerks at the front desk were dismissive and unfriendly. I never got maid service until late into the afternoon. The concierge desk was understaffed and it was hard to get any good help. I hate to write bad reviews. I suspect Westin is working on getting this hotel up to modern standards. But for now, they are missing the mark by a lot. I would not stay here again and I would recommend avoiding it. Check back in a few years to see if Westin has managed to make this a true luxury hotel. Until then, there are much, much better options in downtown Seattle.