Worst Hotel Experience
We just came out of our worst experience of Hotel Stay in US. It not only spoilt our much awaited vacation but has shaken our faith on Choice hotels.
Me and my fried made 2 reservations and both of us had to undergo same nuisance for 3 days.
As we have small kids , While booking the hotel we requested a Microwave in our room.We were committed for the microwave but while reaching the hotel we found that not only Microwave but even Coffee maker was missing from the room. Person at reception had no idea how to deal with it. He promised to arrange for one in next few hrs but could not do so for next 3 days. He kept saying that his maintenance staff is not cooperating with him.
During the first night itself ,Air Conditioner did not work for whole night and Worked intermittent for next 2 nights. Once again no one came to fix the issue but we were told that there might be some issue with wiring or power load issue as hotel was fully booked.
Air Conditioner was coming out of window fixture and highly unsafe to stay with children. One can easily look into the room from outside due to gaps in the AC and window.
Our Room's Door magnetic Card worked intermittently and every evening we had to go to reception to get it fixed. As usual , they don’t have any reason for it.
There was huge queues during Breakfast time and single lady in the Kitchen was unable to handle the rush. Queue in the counter were bigger than queues in Disney
Manager during checkout was rude and kept smiling when we mentioned about our exp. Staff seemed to be least bothered to listen to the customer (not even pretending). We mentioned that we will be lodging a complaint but there was hardly any response to that and person handed over our receipt to us and turned back to his work.
With the kind of experience we had, I don’t think we are going to choose or recommend any of the Choice Hotels to anyone.