Is this REALLY an AIRPORT hotel???
We're at the beginning of a three day stay at the Hyatt Harborside hotel in Boston. Normally, I'd wait until check-out to either write a review or comment, but this place is an anomaly. We travel extensively and have been exposed to the good, the bad and the ugly. The management here is doing something right and it deserves comment.
We checked-in mid afternoon after a long flight (previous comments about the shuttle are correct, but the driver pointed out to me as we were driving out of the airport that the traffic into the airport was bumper to bumper and moving at a snails pace - I saw it myself as we headed out - so this is something that they really have no control over - traffic is traffic), we walked into a packed foyer, the desk manager told me that there are THREE weddings being hosted in the hotel and they are SOLD out, fully booked for the weekend (I see a bride and her entourage nearby posing for photos). I immediately THOUGHT (based upon past experience) that there would be ridiciulously long times for room service, housekeeping etc. etc accompanied by drunk party goers in the hallways at all hours of the night preventing sleep. 
It didn't happen!!! Beautiful, comfortable room, magnificent view of downtown Boston across the harbor and a staff that is so well trained that they should be working at a 5 star resort spa. Perhaps they staffed up for the deluge of these weddings. The bellman who accompanied us to our room was friendly and volunteered to get ice, help us with moving our heavy bags and wasn't in any sort of rush to leave before making absolutely sure we were happy. 
The desk manager, Matt, offered us complimentary breakfast for our three night stay to make up for any difficulties we might have as a result of how crowded the hotel is going to bethis weekend. I thought that was a very nice touch, by not waiting for something bad to happen before doing something nice to make up for it. So we had smiles on our faces before we even got to our room.
We asked housekeeping for a few extra towels and the staffer, Erika, who brought up the towels asked if there was anything else we needed, we had set a small tray from a snack outside of our door when we finished and she saw one of the hand soap bars on the tray. I explained to her that my wife didn't like the aroma of that hand soap she she was putting it outside for disposal. She returned in fifteen minutes with a different brand of soap (with a much nicer aroma) - she volunteered this, we didn't ask for it.. but we really appreciated it.
Room service for dinner was prompt and the Bellman had recommended a dish. I anticipated a long wait, again I was wrong. Fast, hot and delicious - although there were two pages of caveats on the menu (it seemed like) stating all of the added charges for room service. In fact the add ons were the largest quantity of added charges I've ever seen anywhere. Bottom line a continuation of the airline philosophy of making a profit from extras. Be careful what you order - it could be expensive.
With the beautiful view out of our full sized picture window, I was jealous because there was only one overstuffed easy chair in the room (to which, of course, my wife would have first priority). I mentioned it to the front desk and they offered to find a second chair and bring it up to my room so we could sit together while we ate breakfast or had a cocktail in the evening.
What stands out here is that EVERY single staffer I've encountered is happy to be of service and it seems genuine not superficial. They are delivering in a manner that is rare to see. This is the type of service that separates the good from the superlative.