Terrible service
I stayed at Palmer House for one night in early January this year. During the check in, the front desk lady asked me to show my confirmation letter of my reservation. I did not bring the confirmation with me because I had not been asked to present it in other places during check in.So she asked to print out one copy in their business center and bring the confirmation to the bell station to get the room key. I did what she told me and went to the bell station. However, people at the bell station was totally confused and none of them have the key. A bellman was nice enough to help me go ask their staff at the front desk. I finally got checked in after waiting at the lobby for about 15 minutes. As other people pointed out before, the room I got was small and old with a twin bed, and I could hear people next door using the bathroom. This was not a pleasant experience, even though I paid over 100 dollars to the hotel.