One of my worst hotel stays ever
First I was told when I checked in that I had already been charged one night's deposit, and I was supposed to arrive the previous evening. Despite showing the check in agent an email confirmation, this took management to sort out later in the day and I am not at all convinced it won't be on my visa bill.
Attempted check-in, given a key to a room that was already occupied.
As I was lugging my heavy garment bag and a backpack, tried to call using house phone, but no answer.
I trudge back downstairs, given another room key for a different room after some discussion amongst the front desk staff.
Back up I go with all my luggage - key doesn't work in this room. Think I can call down? Not a chance.
Leave my luggage with the bellman, ask to speak to the Front Office Manager, who was surly at best. Of course it's no simple matter to leave luggage either. 
I'm SPG Platinum which may or may not count for something, but you would think they have some appreciation for loyal guests, apparently not.
Return to the hotel hours later, wait in line again, room key to different room (third try now) again. Have to wait some ten minutes to get this sorted out, and the check in agent advises me I've been given an upgrade to a Club room for my loyalty.
Ask for luggage, am told the bellman will bring it right up....
Thirty minutes later...three phone calls, guess what? No luggage so far, and I'm told I must wait in the room.
For a relatively upmarket brand, the service is deplorable, especially compared to other Westins.
I will certainly never stay here again, good luck to others.