The PITTS!!!
Although we could have stayed across the street at the Radisson for 1/2 price we pay at the Fairmont, we had decided we wanted a more luxury hotel for us and another room for my son while we attended our daughters graduation here in Chciago. Well, any hotel would have been better than this. The door keys do not work, and even though we complained at least 5 times, they never did anything about changing the door batteries. the rooms are depressing, the bathrooms more so, the service deplorable, there is no change-down service at night, they don't change the towels, there are zero amenities, no water, no slippers, no q-tips, only a shower cap; they leave one little bar (?) of soap for 2 people, etc. There is a major construction outside the main entrance that leaves one dusty and uncomfortable; at least they should take this into consideration when fixing the price. This is nothing but a low-class hotel.