Zero Amenities
Booked an Executive Level Suite for 3 days. Beautiful spacious room on the 42nd floor BUT, no amenities. No in room coffee and a locked out Minibar with no sign or explanation. So, I called to find out why I could not get in to my minibar to grab a drink. "We no longer provide a minibar." "Huh? OK, thank you." I did not want to be rude to someone just doing her job, but someone higher up is truly asleep at the switch. No coffee in an executive level suite? No minibar? Are you serious? You get more at the Motel 6. The Executive level lounge on the top floor got moved to the hotel lobby and had absolutely nothing to offer - which explains why it was totally empty - no liquor in the evening and in the morning, I could get the same rolls and pastries at the seminar I was attending. Zero amenities. Zero value. Oh, and my room key died and had to be replaced, too. I can excuse a computer glitch, but someone allowed a bean counter to dictate gold club amenities that will cost this chain a good number of customers