Switched rooms 4 Times & Still found Hair in the beds
The end of last month I was traveling to visit family and decided to treat myself to a night in the city using one of my free http://Hotel.com nights. I was debating between this hotel and an UWS one, but chose this one because it's proximity to the subway and my favorite coffee shop (perfect to grab breakfast/coffee on my way to the airport).
To sum up my 90 minutes in hell with the Flatiron staff: I ended up switching rooms 4 times because in each room there were either tiny black hairs in the bed or in one bed there were long black strands of hair & blood on the duvet. The front desk manager I dealt became more insensitive & cold each time I had to deal with him.
Also, it seems this hotel encourages it's staff to remain unprofessional. None of the housekeeping/maintenance employees were in any kind of uniform, the "General Manager" gave me his card in which his former title "Housekeeping Manager" was scribbled out and "G.M." was written above it. He also gave me his cell phone number (which he had to look up on his phone?) to call him next time I was in the city and he assured me "he'd take care of my visit".
Not once was I offered an upgrade for my inconvenience, any kind of refund, comped room, or anything that would have made my stay more pleasant beyond the vague "call me and we'll take care of you" thing.
I was made to feel like a nuisance & very unwelcome, and I think that would make any guest at any hotel upset.