Not the place to stay if you want to sleep.
The main reason we chose this hotel for our recent 4 night stay it’s the location as it’s close to my husbands business address.
My husband had previously eaten at the hotels rooftop restaurant and he thought that the hotel looked great, so we decided to give it a go.
After a 20 hour journey we were pleased to finally arrive at the Wilshire. We valeted the car, unloaded the cases….all four of them….and struggled into a small reception area, watched by the receptionist with no offer of any help, although there were no other guests around. He then told us he would be a minute and promptly made a phone call.
The only conversation that took place with us was to ask for our credit card and tell us the room number. He then again watched as we struggled into the lift with our luggage, again with no offer of help or a bell boy.
Our room was located on the 5th floor, it was clean, newish with all modern amenities.
We checked in on a Friday and that evening had a night cap at the roof top bar which was busy with a good ambience and great service.
On retiring for the evening we found the bed was OK apart from some sort of mattress cover which rustled every time you turned over, but this was to prove the least of our sleep problems.
As previous contributors have mentioned, the hotel has a major problem with noise at weekends!!! The logistics of the popular and busy rooftop bar mean that everyone who uses the bar needs to change elevators on a guest bedrooms floor and as we all know, people who have had a drink are not always the quietest of people especially when leaving!! The bar is open into the early hours over the weekend, so on both Friday and Saturday we had disrupted sleep from midnight till around 3.00 am. (Even worse on the Saturday night when a party who was celebrating on the roof were also staying in the hotel. so constant banging of hotel room doors and load conversations in the corridors too). I don’t know what the solution is for the hotel about this problem but it needs to find one quickly.
Again, as other contributors have commented, the hotel is a bit stingy on things like toiletries as these were never replaced and towels were limited too!
There was a problem with the in room fridge too as this wasn’t working, we asked for it to be replaced but were told that they were all being replaced as they were overheating. The receptionist did kindly offer that we could place anything we wanted in the staff’s fridge in the staff room, an offer we didn’t take up.
But where the hotel really let itself down was the package we booked included a bottle of champagne on arrival, this was not in our room or offered to us over the first couple of days so we finally asked….. Only to be given a single glass bottle (about 175 ml) of local sparkling wine……how to disappoint a customer, I wish I hadn’t asked as I felt quite insulted.
Overall, if you are planning to use the rooftop bar its an OK place to stay but if you value sleep quality, especially at weekends and want to be treated as a valued guest, I would chose somewhere else,