Wish It Would Have Been Better
There are a few things to know before booking your stay at this hotel. I have had very good experiences in the past with Hilton, but this resort was not very good. There are a lot of extra fee's associated with this hotel. They are as follows: to use the gym, sit in certain chairs in the pool area, to use the internet, to have shuttle service from the airport, 22% gratuity feel on every item purchased in the rest, pool area, and other services. The staff is a hit or miss. Our room did not get cleaned two out of five days. When I called and complained we discovered that the buttons on the phone didn't work. The lights attached to the bed didnt work. We went to check out paddles for ping pong and they only had one paddle. The girl said "sorry guess you won't be playing today.We don't know where they are." The water machine at the golf course was broken. It's the desert for goodness sake. Overall grounds were crapped out. Housekeeping leaves carts all over. The conference room smelled musty and they left there staff meeting notes for guests to see. No surprise they only had a 40% satisfaction guest rate for March. I was expecting a Hilton resort and this certainly did not live up to the Hilton reputation. Also, this hotel in a crappy neighborhood. Think Compton, CA. Stay in Scottsdale. It it worth the little extra money you may spend to be there.