Unimpressive Staff
Booked this hotel with rewards points because of it's central location in NYC. Quite frankly that's the only thing this hotel has going for it. Drove up to park and watched valet attendant service every customer but me (even the ones that arrived 10 mins after me). Check in, I waited in the "gold/platinum member" line watching the person with the "gold/platinum member" sign call people from the regular line over and over, he even looked at me a few times. Why have this line if your not going to acknowledge the members standing in it? Got to the room, to my suprise it was a ADA (disabled) room. I had not booked this type of room and called the front desk to have them explain, I was offered another reqular room if I was willing to wait 4 hours when they could clean one. Manager promised me 2000 SPG pts for my trouble.....never saw it. Then we waited 40 mins for luggage before I called, waited another 40 mins after I called. Later that evening waited 2 hours for 1 towel. BOTTOM LINE: if all you care about is location and nothing else, then this is the place for you....maybe, unfortunately I have a higher expectation of the hotels I stay at and this place didn't care nor come close.