A for effort; C for results
I was here some time ago and panned the place for slovenliness and indifference. I returned to find that the services at the front desk and the concierge's desk were vastly improved. They are still hideously deficient in their restaurant. At breakfast, my wife and I were the only diners and could not get the attention of any of the staff (the bacon was undercooked and I wanted more coffee). I had to get up from the table and hunt down someone who could help us. Waiters are supposed to look around once in a while--especially if only one table in the room is occupied.