Pathetic customer service and quality
Booked the room through hotwire but was guaranteed a 3.5 star hotel. This was anything but. We didn't expect luxury accomodations for the price but to say we were extremely disappointed would be an understatement. I had hoped for a room with at least a queen sized bed but the room contained only a double bed that didn't even have a comforter or bedspread on it. Just a sheet with a blanket and another sheet on top. The towels are thin. The pillows were pathetically small. Being pregnant, I requested additional pillows and was told by the front desk they couldn't be accessed. I requested a mini-fridge for my perishables and was told that would cost me an additional $10 per night because I purchased through hotwire. It took several requests to front desk staff to get any response on a measley one hour extension on the 11:00 checkout even after explaining we were in town because my husband was participating in the marathon and we needed a little additional time. We travel frequently and have stayed at many types of hotels but this was one of the worst experiences we have had. Most hotels are very accomodating to requests of guests. I would understand if the hotel were totally booked but based on the looks of the parking lot this hotel there were plenty of empty rooms available. The breakfast room was crowded (too little seating in too small an area) and the food was bland. I don't know if our experience was so bad because we got the hotwire deal or if this is the normal service and standards for this hotel but we won't be coming back to find out.