Good job despite challenges
Thanks for a great week last week. We too lived, somehow, through elevator hell. 30 min from the 35th floor was a pain - but we know it wasn't your fault. You did try everything possible to make it right, and you did. We loved Alex. Thanks for the early check-in, the storage of bags, the breakfast in the morning and the excellent cleaning. An odd style hotel, but you folks make the best of it. We would stay there again, without hesitation.