Lack of AC and traveller-unfriendly policies make for bad stay
This rather pricy hotel, while conveniently located, had many problems that made for a bad stay. First of all, they can only have heat or AC - we stayed during a hot spring day and roasted (and couldn't sleep) because they did not have any AC! Also, we arrived at 1PM, but were told to come back at the usual check-in time of 3PM to check in -- at 3PM, there was a very long line (they said their computer was down) - it took 1/2 hr to check in. (I have never seen such traveller-unfriendly check-in policies ever except in a state-run hotel in a totalitarian regime!) What else -- the ice machines didn't work on our floor or the floor above, there were stains on the floor, the room was dark, the curtains didn't work, the specialty buttons on the phone didn't work but there were no instructions telling you how to reach hotel services.... Some employees were helpful, but other than that, worse than a budget hotel at a very steep price.