Crazy foyer- great hotel
We visited san Francisco on the second leg of our honeymoon, coming straight from Vegas. Having exprienced, above and beyond hotel service from the Bellagio, arriving at the W and fighting our way through crowds of people outside the main doors and then through a crowded foyer, with 3 heavy bags was a bit of a culture shock and the hotels main and only problem. Whilst the food, hotel, bar, rooms and general nature is superb, the foyer and reception area is just kind of stuck there as a last resort and can make checking in and asking for concierge advice a little tricky. Granted, we were in town during the week long sales force conference, taking place over the road, but still thought the service at W, could be better and certainly more personable. Perhaps this was due to the hotel being crowded around the reception area at most times. However, all in all a great hotel, top location, amazing food (breakfast and room snacks- immense) and would stay here agin, albeit not when a conference is in town.