It's only a request--does't mean you will get it!!!
Went to New York with my 2 sister-in-laws and 2 nieces....5 in total. Reserved 2 rooms, requested 2 beds in each. Travelled from Toronto for 2 nights, 3 days. Had to pay fully in advance for rooms. Upon arrival was told that we had the rooms but each room had 1 queen bed---2 beds as requested were not available. When we said we requested this when we booked, we were told that "it was inly a request, it does not mean that we would get it!!!" In all of my years travelling this is the first time I have ever heard this. We were offered "air mattresses"....pretty poor for a hotel charging close to $500 per night per room!! Unfortunately we had no choice-we paid fully in advance, it was New York so we probably could not have found anything if they did refund our money. They did offer us cocktails (non drinkers in our party) and a $100 credit per room per night. I must say, for the 3 people in one room with an air mattress--it was bad. They had to put the mattress blocking the door. The rooms are sooooooo small that it was difficult for them to get to and from the bathroom. The lobby, entrance, bar and breakfast room might be beautiful --you don't sleep in these areas. Never again will we stay at the Mondrian or any property owned bynthis group. Think before you spend good money here.