Vacation Nightmare!!!
I've TRAVELLED ARROUND THE WORLD and I have never had HOTEL SERVICE THIS HORRIBLE!!! We made reservations for 1 room with 2 full bed and a roll away bed because we have 3 adults and 2 children. When we got to the hotel they put us in a 1King bed  bedroom. When we complained they told us that since we reserve with a third party, in this case TRAVELOCITY.com we're not priority to get the 2 full bedroom and they can only put us in a bedroom with 1 king bed room. I've never heard of a  4 star hotel that squeezes 5 guest in 1 BED!!! We tried finding another hotels; unfortunately, since it's a Friday and the rest of the hotels in the area could not accommodate us. EXACTLY the same reason we made reservations to begin with. We ended up staying at The 1 BED bedroom!!!  Oh yeah! We were also traveled with my Son and his family, they tried putting them in a different floor... When we specifically requested connecting rooms. Their room situation was just like ours...Only they have 1 Queen bed for 3 Adults and 2 Kids!!! When we complained about it they gave us a room on the same floor about.... 7 rooms apart!!! We waited for the rollaway  bed that took forever to be deliver to our room. We called room service 3 times to keep reminding them to bring is the "extra bed", that was supposed to be a "courtesy bed" for the mix up but they ended up charging me $20 EXTRA for it! I was told that the "Parking is included" with the room but I ended up paying for parking!!! They lost 1 of our bags and we had to go back downstairs to have the bag check in look for it! They wasted a lot of time from our vacation and nobody got any rest because there were no space. Imagine flying all the way across the state from San Diego, CA to D.C. and not have the room you arranged for prior your trip. Just to make a long horrible vacation story short ..... I  DO  NOT RECOMMEND  THIS  HOTEL!!! Not unless you want your MONEY AND VACATION WASTED!!! Poor customer service!!! Nice building with horrible horibble employees!!! NO CURTESY what so ever!!!