Terrible service and awful staff
I have nothing good to say about this hotel and would NEVER recommend it to anyone. When I booked the room I was told their email service was down so I would not get a confirmation via email. When we arrived, sure enough, they could not find my reservation and the man at the front desk was unfriendly and said, "well, we have plenty of rooms available". Then their breakfast consists of a buffet option ONLY which is NOT kept warm and the waitresses are rude and do not monitor the buffet table. They had no bowls, spoons or eggs available when we arrived and I had to ask twice for a bowl. Then some man filled 3 boxes of To Go food when several of us were waiting to get our first plate of breakfast. We also had no way to make coffee in our room that first morning, we were missing part of the coffee pot so I had to ask the front desk for help and once again the same man was rude. They offered 2 shuttles to and from the Arnold Expo and we waited 45 minutes to get back to the hotel which was 15 minutes away. Each morning we waited for the shuttle, several people would cut in front of us and the shuttle service became a very stressful situation for us. One shuttle was a mini van that seated 6 people only! The first night we were there we ordered a movie and they charged us $17.00! I will NEVER stay at this hotel again, not one thing about this place was pleasant. The breakfast food options were horrible and the staff was rude. Our next stay in Ohio will be downtown closer to the Convention Center that's for sure!