Unprecedented incompetence
I booked and PREPAID a room at this hotel several months prior to my arrival. When I arrived at 10:00 at night, they told me they had no room for me, they had "overbooked." When I said I had already paid and that this was completely unacceptable, they "found" me a room and gave me keys. I went to that room at it was OCCUPIED! They then sent me to another unappealing hotel in a completely inconvenient area at 11:30 at night. When I registered a complaint with management afterwards they completely ignored my emails. I have never experienced such incompetence and inhospitality in the hospitality industry. NEVER book this hotel.