A good location
We came into Boston for my daughters graduation and the Plaza was well situated for our needs. I was pleasantly surprised to get a free upgrade if I tweeted my stay so we went from a King deluxe to the Tower concierge floor. By doing that we lost the view but had a huge room and all that comes with the Concierge Floor.
There was, however no comfortable chair to sit in but two wooden armchairs floating in the middle of the room. For a stay of 3 nights at that price, it was very uncomfortable to sit and read or watch TV.
I was also credited $100 to use at the hotel by the checkin clerk (who I found out later to be a manager). We had lunch for 4 + $96. The next day my husband waited 50 minutes for his lunch, the waiter could not provide a burger OR a manager and he ended up walking to Dunkin' Donuts down the street for a bagel.
Upon checkout at 6am we called down for a bell captain. No answer, Guest Services. No answer. Valet Parking. No answer. Finally I went down, had to go behind the desk to rap on the locked door to rouse the front desk staff. My $100 credit was non-existant but the lunch was taken off my bill. The bell captain was eventually found and valet finally answered and promptly brought our car around.
We will not stay at the Plaza again.