Best Hilton/Hotel in the USA
I travel a lot for work; about 1 week a month. I only stay at Hilton's for their great rewards program; so I know Hilton pretty well. The Homewood Suites in Del Mar, CA is by far the best overall hotel. The staff is so great, you'd think they were all part owners (and i have never wanted to take the time to get on this site and write a review before). Last year i got sick, the front desk offered to bring me meals as well as a free VCR with a library of movies. This year, a boiler had gone out, so I had no hot water when I woke up. i went to the front desk who were very sincere and offered me a shower in their spa; which i planned on using during lunch. Only by lunch time, the boiler was back up to full speed. The manager asked if I needed anything else. I did need a haircut, so she booked me one. When i went in for the cut, they said i would get 50% off. Well the hair cut, shampoo and style was probably the best ever (when I got home, my wife said, "finally! a great haircut'). After the cut, I paid the 50% i owed and left the rest for a tip; about $20. When i returned to my room later that night, there was an envelope with a note from the manager saying, "Sir, sorry for the misunderstanding. Your service for today was compt. Please see attached". When I turned the letter over, there was my $20!!! This hotel truly cares more about their guest than making an extra buck. I'm so impressed; I’m bringing my whole family.