Westin DC is a dump
I was so excited to stay here for a weekend after a week long training in VA, but was terribly disappointed. This place is dump with terrible customer service. I typically enjoy Starwood properties. First, upon arrival, I had to wait about 20 minutes to check in. I walked through the dark, dank corridor to my 3rd floor room, anxious to put down my bags and rest my tired body. I arrived to small dark room, facing the inside of the atrium to the hotel. I didn't see this description prior to booking, because it doesn't say! Had I known that most of the rooms had an interior view, I would have chosen another place. 
In any event, I called the front desk to register my complaint and request a room change. The operator told me that someone would call me back in a few minutes. About 10 minutes later, I called again and was told the same thing. After hearing this twice more, I dragged myself back down to the front desk. Another long line. When it was finally my turn, I was told that my hot rate didn't entitle me to anything other than an interior view. I asked to speak to the manager....another long wait. The manager gave me a song and dance, before giving me a room that supposedly faced the back of the hotel. Trudged up again, only to find another higher room with another interior view. I was thoroughly annoyed and more tired at this point. I called the front desk, spoke to the manager and he realized his mistake. He sent someone up with the key to the new room across the hall. It faced the back of building and an alley, but at least there was sunshine. 
The room was tight and cramped a bit dirty. There was mildew in the bathroom that they attempted to conceal with soap bottles. The bathroom also smelled a bit. I almost gagged one morning brushing my teeth. The hall carpet looked like it needed cleaning two years ago. The paint in the hallways were a puke brown on brown. Yuck to the yuck. 
The only thing nice was the customer service of the porters. One man was lovely from Cameroon. Another had a scar on his face - he was splendid. Upbeat, positive and you know what? They took ownership of the place. They wanted to know what they could do to improve my stay....although they had no power to do anything. The manager and the front desk staff, on the other hand, could care less. In response to my statement upon checking out that I would never stay there again, the front desk person said, "oh, sorry to hear that." No questions asked. Did I mention yuck?