Be prepared to cry
My husband and I always stay at Four Seasons whenever one is available in a destination city. They are always perfect. No nasty surprises. Many happy surprises. When a dear friend and myself decided to have a spa weekend we knew to only go to the Seasons for a fun filled weekend. Wrong.. I have heard that Seasons has sold many of their properties. I did not think Chicago was part of it, but sadly the superior manangement is gone. We had booked three weeks early to be certain of getting an Executive Suite with two beds facing the lake. We were given an executive suite with one bed facing the city. The desk told me that was my request? They were unable to find any other suite with two beds. While the search was going on, we thought wwe would grab some lunch. The new restaurant is a shrine to all things bacon and saturated. Our salads were drenched in dressing. Not good food at all. What happened to the great cheffing at the Seasons? We also learned at this time that Sunday Brunch is no longer offered. Huh?? Off to our new found rooms, two attached singles facing the lake. One of the showers did not work and one telephone in each of the rooms did not work. At the Seasons?? Party on? The spa was so-so. Incredible, but the aesthetician at my health club is far better than the Seasons, the masseuist was average at best. Room service the next morning had egg shell in our benedict. Seasons did find us a nice table at Hugo's the night before. This was the only real Seasons thing that occurred. Complaints the next morning gave us a $100 deduction with a promise that management would call. Three days later, no call. So I complained on line and finally got somebody to call me with an apology. She finally comped the room for us with a promise to call me back to make certain the refund was applied. Again, no follow up call from the Seasons. Next time we will go to Trump. Very disappointed.