Will be 5 stars once construction next door is finished!
We really enjoyed our stay at The Muse, except for the construction noise next door. We were awakened every morning at 7:00 am by the loudest sounds you can imagine! One of the days we were there if sounded like they were hurling rocks at our windows! I thought our windows were open, it was that loud! The Muse does offer earplugs and they do help. We were there in March of 2012. A Hyatt is being built behind The Muse, so check to see if it is completed when you make your decision, unless you can stand wearing earplugs to bed or are an early riser.
The staff was very friendly and extremely helpful in offering directions or suggestions. This hotel is about a half block away from Times Square, so we didn't have massive crowds or noise to contend with from that craziness! Our room was very clean and the size of a normal hotel room you would find in any other city. Bathroom was larger than normal and offered lots of counter space. Beds and pillows were very comfortable and clean.
Wifi is free if you sign up to be a Kimpton member, which is also free and offers a few perks; including $15.00 worth of free snacks from the room's snack area. We didn't realize that until we checked out. Would have gotten into those M&M's had we known they were free!! :) We did partake in the free coffee in the lobby each morning. They offered a coffeepot in our room if we wanted it.