Outstanding Staff!
Placed our reservation weeks in advance but upon arrival needed to request an additional adjoining room which they graciously obliged but wouldn't allow us in the room until they were certain the air conditioner was working correctly. Upon settling into the room they called to make sure everything was working. Later, we discovered that one of the rooms only had HOT water. When we notified the front desk, the maintenance man was at our door shortly after hanging up the phone. He corrected the problem and again we received a call from the front desk to make sure everything was in working order.
During our Sunday morning breakfast a homeless drunk found his way into the breakfast area. The kitchen staff member immediately went up to him and asked if she could fix his plate for him which she did while the other staff member went to find the manager. After seating the man at a table he decided he wanted something else and began harassing a guest for his toast. The manager arrived and asked what the problem was and what room he was in. He provided a room number that didn't exist at which point she took his plates and put all the food on one plate and told him that he could take up to his room while she gently walked him out the front door of the hotel. Well Done! Class Act!