Do not try and contact the Hotel for concierge for help!
My family and I will be traveling to NY for the first time and thought that it would be a smart idea to contact the concierge for advise on Broadway tickets and Thanksgiving dinner. I have tried for almost 3 weeks( 2 to 3 times per week, 5 to 10 times per day) to contact the concierge for help and when you call the location's number it will automatically transfer you the national reservations line. My family and I vacation often and I have never had such a hard time contacting a hotel for help. The reservation line told me that they would have the concierge contact me within 24 hrs and this was true but it was just an E-mail with a number to the hotel in which transfers you to the reservations department. One big circle of frustration!!