Not too much bang for your buck
The Essex House's location is great. That's about it. Our room was not ready when we arrived and after waiting 15 minutes, we were told that we were being upgraded to a Manhattan Suite. I had booked us a suite, but was told that we now had a view. Upon entering the room (2408)-I quickly opened the shades to unveil a brick wall! Lovely view? I phoned downstairs and was told it was a city view? Unreal. There was hair on the bathroom floor-not mine-I did call and they quickly came up to clean it. The remotes for the TV's were dated back to 1990. They were old, sticky, and did not change the channels. The carpet is worn and the room needs a facelift. The dimmers are also very strange. The pull out mattress was as thin as a dime and the shades in the bedroom were broken.
The positives: Room Service was on time, Wake up call was on time, and a safety pin was delivered at request.
For close to a grand a night-stay at the Ritz!