So disappointing!
Pretty cool looking. Tried to book online, but unable to book luxury suite online. Chatted online and was told to call hotel directly. Person did not offer the phone number. Called and reserved a luxury room. Was promised a cityview suite and early check in at 2:00 p.m. Signed up for their reward program. Did early online check in the morning before our visit. Early check in noted and wrote in comments that I would like champagne, fruit, cheese, and crackers in the room on arrival. Got to the room after 3:00 p.m. Early check in key was not available as promised, had to wait in line and wait to see if room was ready. Room layout and amenities were nice, but no cityview or champagne. Called to request cityview and was told to call back in an hour. If you pay 722.00 for a luxury sweet wouldn't you expect them to call you? Went down to the front desk without results or any offering. Went back to room to wait for champagne and snacks. Called to check on them, they told us that they were waiting on the strawberries. Waitedmuntil after 5:00 p.m. and no champagne or snacks. Afraid to order room service, so went to Texas Spice restaurant downstairs. Salmon not fully cooked and pizza with burned crust. Got champagne and truffles around 8:00 p.m. without charge or explanation. Was charged for Internet even though I told them that I had joined there reward program. Oh yes, they were going to put my stay on my reward program , but they didn't. We had to check out at the front desk, get them to add our reward number and remove the Internet charge. The view was a big deal because I was surprising my husband for our anniversary. He had to have the view of where he works. I wrote comments and took the post stay survey. I got an email saying thank you, we will use this in a meeting to improve and let us know two eels before your next stay. Really!?!?!