Rude staff and false advertising - Really disappointed
This was my second stay here. I had stayed here a couple years ago for New Years and had a great experience, therefore I chose this hotel again this past weekend to accommodate friends who were visiting from out of town. I reserved one (2-double bed) room for 4 people on a third-party website, which I have used several times with no problems. The gentleman who checked me in first said that their records show that I booked a room with only one queen bed. I told him I specifically spoke with a rep from the third-party website, and confirmed that I reserved one (2-double bed) room. He said, "Well sorry that is what I have you down for and it's not our fault because you reserved it through a third-party", and I said that was unacceptable. Another person at the front desk, overheard and rechecked my reservation and yelled over that , "Yes she did reserve one (2-double bed) room." The Gentleman, did not even apologize and continued to ask me, how many people were going to be in the room. I said 4, and he was like, there is an extra person charge. I told him, I was unaware of this charge when I booked the room. I had put four people on my booking, and nowhere was it mentioned that there was an extra person charge. The price for the room was the same when I checked the price for 2 people versus 4 people. He kept repeating basically "It's not our problem, you booked it with a third-party." I honestly did not care about the extra charge, but the attitude he kept giving me was extremely rude and unacceptable! Finally, I was just fed up with him and finished up checking in. Once we got in the room, I double checked their Hotel information book to make sure we could get a rollaway bed, and expected for there to be an extra charge, which I was not concerned about. I called the front desk, a female answered and I asked if we could get a rollaway bed. She rudely said they don't have any. I told her it said that their book says they have rollaways, and she yelled back, "We don't have ANY!" I just lost my patience with them and hung up. My friend ended up calling the front desk to speak with the manager. My friend told her that ever since we checked in, we've had a terrible experience with the staff, and were told we didn't book a specific room when we actually did, and we are being charged for an extra person, and that its OUR fault because we booked with a third party, the book says there is a rollaway, and we are being told otherwise. The Manager said they haven't had rollaways in 2 years. And my friend answered, "...and you haven't updated your books in 2 years...." The manager did apologize and said that they would take off the extra person charge. My friend said we don't care about the money, we just would appreciate it if the staff had some manners. I really liked the hotel the first time I stayed here and would have chose this hotel again and again, especially because of the location, but never again will I ever stay here again after being treated like that. I have friends visiting DC every couple weeks, and will never recommend this hotel to anyone.