You know what they say about first impressions.
Desk clerk was not too friendly when we arrived. I'm willing to excuse that; sure, everyone has a bad day every now and then. But it just went downhill from there. After we show her our confirmation, she says "Your 'request' for a two queen bed room was unavailable". What do you mean 'request', I thought. I didn't pay for a request when I booked with hotels.com, I paid for a two queen bed room. You don't get charged $10 more for a 'request'.
 Then we get to our room. We noticed that there was a good size puddle of water on the bathroom floor. We contact the desk clerk. She sends housekeeping to our room to mop up the water. I thought "C'mon, Sherlock. That's not going to fix the problem!". If there's a substantial amount of water on the floor, it had to come from somewhere.
 At some point after housekeeping left our room, I noticed drops of water coming from the bottom of the toilet tank going into a very small plastic cup on the floor. Obviously the leak was known about by someone, or how did the cup get there? I inform the desk clerk that I found the source of the water leak. She then comes to our room to have a look. Though she was more friendly and apologetic this time, all she did was give us an ice bucket to put under the leak, but no offer to move us to another room.
 The room was clean, quiet, and comfortable; but only one bed.
 But, good on hotels.com, though: when we told them of our experience, they gave us a $20 credit which we could use on our next booking with them.