Horrible hotel in a great location
In the weeks before Christmas, New York hotels get busy and with low availabilty, I had to get a room at this hotel for ridiculously high rates, something this hotel certainly does not deserve.
The only good things about this hotel are the great location (close to Central Park, Rockefeller Centre and MOMA) and the room size which, for New York, is large.
The hotel is horrible in every other way. Poor attitude and low level service all across - whether it is front-office, room service or the restaurant. Lack of room amenities (not even bedroom slippers; no coffee-maker; wifi for a fee) - and one tea served to your room will cost you $17. Breakfast will cost $45. Expensive for this level of hotel - even The Peninsula is cheaper.
On most occassions, room service forgot some ingredient; once it was the tea bags itself! The carpet in the room had several stains, the laundry service (outsourced) was not upto the mark. You cannot reach the elevator bank without being confronted by Hilton time share agents luring you to a 'presentation'.
I will do my best to avoid this property in the future.