Never got to stay at Vitale because they gave away our room
Arrived at the hotel at 12 midnight after landing at SFO. Went to check in and they told us they didn't have a room for us - with having made a reservation weeks in advance! Manager said that they had a number of guests who decided to stay beyond their reservation and therefore had no room available. We were shocked! They put us in one of their sister hotels in the financial district that night. But we had specifically picked this hotel for it's location. They have still not given us any compensation for this. Very disappointed in this hotel chain.