Didn't hit the mark
Just returned from a stay at this hotel and am generally feeling disappointment. Ritz-Carlton is the upmarket face of Marriott. It's so upmarket that my Marriott Rewards Platinum status counts for absolutely nothing at Ritz-Carlton. So I am a member of the general public for this stay.
Honestly, I think I may have done better at the nearby Marriott or Courtyard by Marriott. The stay got off to a bad start at check-in when I was told that "R-C is a different kind of experience". Funny really, I took my own bags in a regular elevator to a regular hotel bedroom, so it didn't feel much like a different experience.
Breakfast Monday was excellent - crab eggs benedict. I'd recommend!
Monday mid-afternoon returned to my room to find it hadn't been cleaned. Called down, pointed this out, and asked that it be done after 5pm when I went out. Returned to the room at 8pm to find no progress. Called down to express my disappointment and asked for no disturbance as I was tired after the previous day's long journey. 8.30pm a lady knocks on the door and asks if I need anything. No thanks. Bad timing.
Two days later, dirty tea cups left in the room. Hmmm.
At checkout I was asked how my stay had been so I explained it hadn't reached the level at which my expectations had been set. This resulted in my laundry charge being credited. A nice gesture, and appreciated, but nothing more.
I'll summarise quickly - housekeeping was a clear disappointment, most staff were good and friendly, but one or two clearly felt the R-C brand outshone Marriott. This might be true generally but not in this case. This is an OK hotel but not good value for money and the management need to pay attention to some details to recover.