Conspicuous Customer Service
The Kimpton Hotel Palomar provided my wife, chocolate Labrador and me an extraordinary port in the storm during the recent Hurricane Sandy event and aftermath. The hotel itself, including the room, restaurant-bar, common areas, were top shelf, but perhaps the most distinguishing component of the Palomar value proposition stemmed from the entire supporting staff. From the time you are greeted and assisted at the front door, to the time you check out, it speaks to all that can be outstanding from a customer-company experience that genuinely places a premium on customer service. From the bell stand, to the concierge and front desk, to the housekeepers and all service personnel, you get a non-scripted, authentic "we're glad you are here and we value you as our customer" sentiment from people who are proud to be delivering a first-cabin product. Thus, if you ever need a personal "port in the storm", a terrific business venue or simply want to kick back and enjoy the many wonders of Philadelphia, the Hotel Palomar should be an integral part of your plan.
Kevin & Linda