Agree with bad reviews, one employee stood out
I agree with many of the reviews by others who stayed during the Democratic Convention. My bed was good, the place was clean, nicely decorated, and on my request they sent up extra hangers and an iron to replace the one that ruined a shirt. But generally the service was pathetic, I also got stuck in an elevator (I heard of other instances, so this was not just one isolated case), there was no room service, and there were functional design flaws in the rooms etc. However, Doug DeGroot, the front desk supervisor, solved a bad problem for me on the last afternoon - I had packed some boxes to ship home and was leavning the next day at 3 am. Because of the convention, no vehicles were allowed into the security permeter, which included the post office. I hadn't purchased postage for the packages, but it was a fixed price - Doug said he would make sure that they were sent and he did do that.