Beware of Fraud.
I've had to cancel two credit cards since making an online reservation at this hotel. After changing my reservation without consulting me and making a series of fraudulent charges on my card, they were unwilling or unable to issue a refund for the unexplained charges. I had no choice but to report them for fraud to the issuer of my credit card. I'm not sure if it was dishonesty or disorganization, but it's been a nightmare dealing with their customer service.