Disappointing bed & air quality
The hotel is not of the Courtyard quality we were expecting. The air circulation in the lobby and hallways was very poor. The smell morning, noon and night was of old fried food (old grease), like you would get in a Waffle House that hadn't been cleaned in a while. While the decor was nice in the lobby and the staff professional, we did not want to hang out in the lobby or elsewhere in the hotel and walked fast to get out of there. 
The bed was terrible...something you would get at a Motel 6...as were the pillows. Lumpy, no support, flimsy. Felt more like a cot than a bed.
We will not stay at this hotel again.
The hotel is part of a larger office building vs. a standalone facility. It's in a great location for downtown Charlotte activities. The staff is very friendly and professional.