The worst experienced hotel in the USA!
We had booked a room Royal Palm a month in advance for 129 which was already charged, and when we arrived to check in, the front desk person's Albert told us there's no room available but can put us to Royal Garden room for 119 with free parking. We told him we want our original booked room but the guy insisting there's no room available as they're fully booked. Since we only intended to stay one night for the Music Convention the next day, we opted to stay. We drop our luggage in the room and went out to grab a bite to eat and when we return to the room to rest for the night, the carpet was all wet. I called the front desk to complaint and it didn't go anywhere as the front desk person want to send a person to clean. We keep telling them the room is wet on the carpet and it's unbearable. We decided to walk to the front desk and talk to one of the front desk person's Lupe Lopez. We told her our situation, she insist housekeeping can clean the wetness. I ask her so you would expect all four of us to wait outside of the room at 9:30 PM for housekeeping to come and blow dry the room? Does that look like a way you want to treat your guess? How would you feel if you check in a hotel with your family in a same situation? She responded there's no other room available and she would not know what to do...do you want to check out? What kind of service is this if you call yourself a "Resort". I requested for a manager and had to wait for an hour for my turn because there was several guesses that had complaints as well. When Kyle came to my attention, he said to give him a minute to see what he can do...which turn out 15 minutes later he had Lupe give me another room. 
I had to write this bad review in hope they changed or simply stay away unless you like to be treated badly like I did and lied to in front of my face. 
Totally a really bad experienced with this so called "Resort".