Organized Confusion
I stayed at the JW 12-14 Oct on a family trip to the D.C area and we were less than satisfied. Check in was a breeze since we arrived around 7:30 pm on a Friday evening however, when we arrived at our room it was an accessible room with one king bed for two adults and two children. The bell hop was nice enough to go down and request another room for us, so we didn't have to make the trip with the kids. 
The following day after a long day of sightseeing and walking, we returned to the hotel only to find that the elevators were not operational, the staff was yelling over walkie's at one another providing guest with inaccurate information, which was very frustrating. 
We decided to eat at the Avenue Grill located inside the hotel and the service with awful. We waited almost an hour for our food and when it arrived my son's cheese pizza was nowhere to be found. Our waiter was very cordial, however this was unacceptable. The pizza arrived 15 minutes later and the manager didn't ever offer to comp it (not looking for at hand out, it's just the principle).
After dinner, we returned to the room and our heating unit was blowing only cold air. We called the front desk and instead of moving us, they decided to have maintenance come in at 10 pm at night to work on the unit. Needless to say I was still tired the next morning and have no intension of staying at this hotel again.
FYI, be sure to inspect your vehicle when it returns from the Valet, because my passenger side door had a small dent that I didn't notice until we arrived home.