It was ok...
I stayed here for a conference because I normally like to be on grounds, I think it makes things easier. I stayed for a week in February 2012. I wasn't sure what to expect from reading the reviews but soon found out that for the most part the reviews were pretty honest. Some of the best parts were the conference center,with the exception of "the meeting room" I belive it was sunrise, the building smelled horrible and was musky and old...the staff was very good and the food we had during our meals was awesome!. The grounds were amazing and great to look around. I ate breakfast at the cafe and it was ok, the fruit was awesome, the staff was really good, I had a cup of coffee in front of me within minutes of walking through the door even if they were busy...was to over priced for what you got. The bellman group was also very helpful and good...they did an incredible job. It was quick to tell that the training between them and other groups in the hotel must be done by different people as the level of service is not consistent. The rooms as mentioned in other places are outdated, small things could be done to make it better but they just are not taken care of. In my room the bedspread and curtains were very old and were either very cheap or worn out. The bed was very firm, I happen to like firm beds but could see where some people would have a problem with it. The housekeeping staff is not consistent or even very good for that matter, they need to learn how to dust, the tv stand, picture/mirrors, desk, and the curtain thing above the bed all had dust on them. Each day the room was left in a different state of cleanliness. The mirror in the bathroom was never clean and had what appeared to be toothpaste splatters (not mine) on it and the frame... I did call and request a room service menu but never got it not sure who was supposed to bring it but I figured if they didn't want to give it to me they must not want me to use the service. I did notice that for the people that did get to use room service their plates and dishes were allowed to sit on the floor for hours sometimes over night...I know on one day breakfast dishes were left on the floor by the elevator from around 11:00 in the morning until the next day. Overall I enjoyed my stay and the conference(didn't stay in my room much). I am not sure I'd say here again although I do plan to attend the same conference, I did check out a couple of the nearby(walking distance) hotels while I was there for future reference, they were not only cheaper but appeared to be much nicer, more updated, and offered better services. I enjoyed the $60 hotel I stayed in before I flew out to S.D. much better. If you are staying here for a conference might be ok for you, you might want to check out the other options that are right beside this hotel...not sure I'd stay here if I was just vacationing. They will need to work on training some of the staff teams to be more consistent and better at what they are doing and updating the rooms and decor.