Surprised there are any complaints at all
If you read the reviews here, you will see a dichotomous pattern, which leads me to wonder if some reviewers are posting their comments about a different hotel here. I just can't imagine what there is to complain about.
I didn't encounter one shady/homeless person despite walking extensively in the hotel's vicinity. There are ample cafes, parks, churches, a drugstore, etc. within walking distance.
The hotel was spotless and my room was very quiet, despite my visit being during the World Chess Open with 800 international visitors to the hotel, a marathon, the USA's largest Independence Day celebration nearby and a heat index of 110 degrees. 
The staff was very pleasant and helpful. 
The fitness room and pool are great. 
A gift shop is open long hours and has Haagen Dazs ice cream (and other brands). A coffee cart is open for breakfast and serves a basic Starbucks menu including pastries, juices, yogurt, etc. There is a casual dining restaurant onsite which was adequate and a fine dining option we didn't visit. A lounge in the lobby is available all day as is a business center with complimentary computers/printers. Since there was not Internet access in the rooms the business center was usually busy. I did notice there was Internet available on the TV in the room but I didn't try it.
I noticed the usual charge for parking was $38 and there was a lot with $11 all-day parking next door. We were charged $10/day in the hotel garage for self parking--a discount rate for the World Chess Open attendees.
The beds were really comfortable.