No hot water. No coffee. No staff. Never again.
This was a wonderful hotel when it was a Millennium. Now it has changed hands, and it appears the new management is more concerned with budget cutting than anything else. 
Arrived on a Saturday afternoon to a 40 minute wait to check in. It's like they had no idea any of us were coming. Clearly, they were not properly staffed for the number of reservations expected. And, what really galls me, was that every time a clerk had a problem, the manager would come out to handle it, and then disappear again. Hey Manager - how about checking someone in to help move this huge line along?
The Superior room I had booked was un-renovated and disgusting. I upgraded to the renovated tower, for an additional $150 per night. The whole procedure was very bait-and-switchy, and I didn't care for it a bit. 
Renovated room was new and clean. Bed was good. Toilet was ridiculous. Toilets are square. Human anatomy is not. You do the math. It's like whoever designed these things never bothered to sit down on one. Incredibly uncomfortable. 
It was the next morning when things really disintegrated. I ask three things of a hotel - a good bed, a good shower, and a good cup of coffee in the morning. As I said, the bed was good. Unfortunately, there was no hot water in either our shower or our sink. Showered and shaved with cool water. Not happy. 
Then we ventured to the 30th floor, where our room upgrade entitled us to breakfast. NO COFFEE. There is only a Nespresso machine to make coffee for everyone (which sounds nightmarishly slow to begin with), but at that moment both sides were blocked and the machine was useless. No other coffee service available. After waiting for the sole employee to try in vain to fix it, we decided to go back to the room to brew a much needed cup. When we got back to our room, we found empty holes where the coffee should have been. At this point we had to leave for an appointment, without coffee. SO not happy. 
I later reported our problems to the manager on duty. Although housekeeping did leave us coffee, nothing was done about the hot water, and I took a cold shower my second morning as well. I couldn't risk another cold water shave, and was therefore forced to travel home unshaven. 
All the problems seem to stem from the same source - someone is trying to run this hotel on the cheap. Inadequate desk staffing, inadequate restaurant staffing, no housekeeping supervision, and keeping the water temp low may all save money, but they have driven this guest away forever.