Very average hotel with disappointing service.....frequent travelers beware~!
As frequent Marriott Awards (Platinum) member I booked this hotel for a recent business/pleasure trip . I received communication ahead of time by the hotel regarding my stay and any wishes. I had booked a suite reservation and requested a view and high floor. I arrived at the hotel and was first put in a suite on the 6th floor with a city view that was less than impressive. I contacted the front desk and expressed my displeasure....they reassigned me to a corner suite in the hotel front and facing the Intercontinental Mark Hote 7th floor. The room was a big advantage over the first room assigned however was located next to the service alley which yes the trash and delivery trucks came at all times of the night/morning! I asked to switch but was told nothing else was available! I ended up buying ear plugs to deal with the noise! The Concierge Club was nice but overcrowded which seems to be the trend of the Marriott’s I have stayed at of late. This property is a tourist trap with lots of pre-blocked foreign travelers and airline pilots and flight attendants alike. While it is well maintained I did not find my stay to be up to the rack rate I paid and certainly not up to Marriott Platinum Service promises. Will not be returning to this property and don't recommend it and you can do much better with other properites such as the Place Hotel by Starwood or the W Hotel which recognize their frequent guests and provide much better service /accommodations.