DON'T STAY HERE.
WHAT A DUMP.
We bought a Groupon for $190 to stay two nights in the 'charming' executive queen room and as a part of the deal we were promised a bottle of wine and selection of chocolate truffles. Sounds great! We were expecting a nice boutique hotel experience for a lovely weekend getaway in San Fran....this was NOT our experience.
When we got to the hotel, the lobby was nice but the lady at the front desk lacked in basic customer service skills. There is no parking at the hotel, and the nearest lot is very expensive. There was no concierge to help with bags. When we went to dinner, the valet gave up trying to hail us a cab and we had to do it on our own.
When we got up to our room, we were horrified. The room was TINY, smaller than my own bedroom at home, with carpet and decor from the 60's and a nasty wall AC unit. There was chipped paint, rips in the lampshade, and the wallpaper was literally peeling off the walls. Pictures on the website are of the lobby, NOT the rooms. They do this to fool you because the lobby is nice and the rooms are disgusting. But the first thing you notice is the SMELL. We immediately had to crack open the (only) window and were surprised to find there was no screen! We went out to dinner and couldn't leave the window open to let the place air out because of that. But even the fresh air couldn't do much to mask that musty smell of mildew. Yuck. I'd also like to mention our room was right by the elevator so we could hear everyone coming and going which was quite annoying. And anytime someone upstairs used the bathroom you could also hear that.
After the initial shock from seeing our accommodations for the weekend, we both felt like we needed a glass of wine. But then we noticed that the bottle of wine and chocolates we were promised with the package were no where to be found. When I asked the lady at the front desk for our wine, she acted like I was mistaken. Then, when they finally brought it up, it was a HALF bottle of wine and 4 small chocolates. Funny how there was a full bottle of wine and full plate of chocolates in the pictures from when we bought the deal. Thankfully we brought our own bottle of wine, but surprise - the fridge didn't work so we couldn't even keep it cold. And there is no ice machine on our floor. This is the first hotel I've ever been in where I actually felt the need to use the safe, and that too didn't work. The TV was old, small, and blurry with few channels and no HBO. Nothing in this place had ever been updated.
Additionally, the bed was old, hard, and horrible. I tossed and turned all night. The bathroom was small and dirty. I was hesitant to take a shower because there was mold and mildew on the walls. I'm not even sure what the worst part was. Everything was bad.
The ONLY redeeming quality was the location and free wifi, but that didn't do much to make up for the horror of everything else. To say we were disappointed would be a HUGE understatement. My girlfriend was almost in tears, and it was unfortunate because we had been looking forward to this weekend for so long. I am dumbfounded that this place has 3 1/2 stars on here. This is the worst hotel experience I have ever had. I would give it zero stars if I could.