Horrible customer service
This is our second time staying at this hotel. The 1st time we didnt get the room that we had reserved. We complained to the manager & we were told that they were sold out & offered a free upgrade on our next visit. On this next visit , we AGAIN were told that our room was not available. I gave the manager our confirmation number and was again told they were sold out & the rooms were not available. We received smaller rooms but had the pay the bigger room price! As this was Memorial Day and it was Friday evening, we were stuck with a small room vs no room. I would think That the overbooking happened to just us but everytime we checked in or out we overheard other guest being told the exact same thing as us...IF you choose to stay her PLEASE KNOW u will NOT get the room that u reserved even if you have a confirmation number & email. Vernon Drummond was the hotel manager and was the reason for the horrible stay. Had he just apologized & showed compassion for our room situation, the check-in might not have taken us 45 minutes. Instead we were told to accept what he gives us or "Just leave" . He acknowledged that he had other rooms but refused to gives them to us. Needless to say that we caught him in several lies about our check-in and even the amount of each room. 
I love the room, location & even the thorough maid service but the front desk lacks empathy, concern & the very basics of customer service. We will NEVER stay at this hotel again