Hilton never gets it quite right
I am a Hilton honors member but tend to avoid them both on business and work travel when I can as they are never quite right.
The website promoted roof top pool, gym, hot tub and spa. It started with a bad reservation experience and never got better. They had a spa special that was 100 more per night than regular rate but included a spa certifictae for 100 dollars. We were staying 5 nights for business so thought would be a great treat. They wanted to charge us the hundred extra per night but only give us one certificate. After that discussion we just booked at regular rate of 229 per night. We had to call back three times before they got reservation right. Arrived and they still had reservation wrong...wrong dates wrong number of rooms. 
Room was very musty smelling, tub was chipped and repainted I at least four places, no fan in bathroom. We went to hook up wireless, 10 per day PER COMPUTER! Decided to explore pool, gym spa...pool was the dive if a quarter length of a two lane lap pool, no chairs as deck being repaired and was constantly in the shade as very low building surrounded by high rises. Gym has three treadmills and not much else. And then the spa...there is no spa. They have a single locked massage room. You call a number and a masseuse will come to the room. Hardly a spa and the envisioned girls retreat of joint pedicures .
When we asked if we could check out the next day they then asked oh did you get your package upon check in? No. Did you get your requested map package? No. 
We called to check out and did get asked by front desk if they could convince us to stay. The manager also called. Too late by then. When we checked out in the morning the front desk clerk said oh you are leaving a day early...still had it wrong!
We are comfortably checked in to the JW Marriot LIVE and thrilled. The Hilton name for me means mediocre at best but priced like other high end...give me Fairmont, JW or Ritz any day or a lower priced brand with clean rooms.