Not impressed with hotel staff
I was fast asleep in my room and heard someone, who obviously had a key, trying to enter my room repeatedly later that night (I had the dead bolt locked so they were not able to get the door completely open). When I went to the door, someone asked me to open the door. I refused and the person left. I called the front desk and was told they would check on it. I did not receive a call back. I called again and was told there was confusion as to whether the room was occupied. I voiced my frustration and wondered why entering the room was the appropriate response to their confusion during the middle of the night. Why not at least a phone call first? No attempt to reconcile the situation or compensate me for the interrupted and disturbing experience and nothing was mentioned to me at check out. Very unimpressed by the customer service.