Heat & A/C Unit Problems
A business group of mine stayed at this hotel for a visit to NYC. The temperature of the room was unbearable as the HVAC unit was constantly blowing out hot air. The room was probably about 80-85 degrees, making it very difficult to get any sleep.
I understand these types of maintenance issues happen, but there is no excuse for the unhelpful and unfriendly response from the front desk staff. I inquired about 5 times regarding the issue. The first time that I notified the front desk about this issue, they said that the maintenance staff was not present and that we should just open a window, which was ineffective. The next time I inquired about the issue, one portable fan was brought up to the room, which did nothing. Each time I inquired, I got a different excuse.
On checkout, I mentioned the maintenance issue to the front desk staff again. The front desk staff was very dismissive and did not offer any apology. When I asked about being compensated with a reduced room rate, I was told that since my "business" is paying for the hotel room, there was no way to reduce the rate. This of course is not a good argument considering that the service was not properly rendered (i.e. a room that can be slept with a reasonable temperature) due to the maintenance issue.
Highly recommend seeking alternate accommodations.