Disappointing
From the moment I checked in, I was disappointed in this hotel. Although they gave me a lovely suite, the decor looked like it came out of the 19th century. But this review isn't about the decor. It's about all the problems I had with the little things. LIke trying to get a coffee maker, which I finally did (with much effort), but no coffee. Then I finally got the coffee, but no milk or powdered creamer. Then I tried to get a shower cap. That was a separate trip from housekeeping. Then the bathroom sink backed up when I washed my face, and I had to wait 10 minutes for it to drain so that I could brush my teeth. But the worst was the bed -- way too soft and very uncomfortable (and so bad for your back). For a hotel that bills itself as a luxury boutique, I would rather stay at the Back Bay Sheraton or the Hilton for less money and a more professional experience. #fail