Nickel and diming their good customers
I have been a frequent client for a decade now as I have found the location to be very convenient for business and the rooms clean. I have been able to overlook the tired bathrooms and lazy doormen up to a few weeks ago as I was getting good rates there. This all changed when I was presented a bill in excess of $800 (on top of the room rate and incidentals) for a one hour domestic call. With cellphone reception inexistant in a business hotel I thought I would have this corrected in a minute...
It took essentially 15 minutes to have it halved. After that I did get the clear sensation that I was not welcome anymore. If they can do this to me ...what will they do to you?