Doesn't come close to the standards of a Kimpton property
We've loved our stays in Kimpton Hotels (3 in Seattle; one in Cambridge, Mass. and 1 other in San Francisco.) However, we were very disappointed in our 2 nights at the Sir Francis Drake in Oct. 2011* . (*I had to choose Jan. 2012 as the date since Trip Advisor didn't allow me to indicate Oct. 2011.) I'm a former resident of San Francisco, so know that the hotel is historic and in a wonderful location. When I saw that it is now owned by Kimpton, I didn't hesitate to make a reservation. Sadly, it's overpriced and very disappointing in terms of customer service-- doesn't come close to Kimpton's standards. As my husband told the manager after having several problems with our stay, if this had been our first experience with a Kimpton hotel, we'd never book with the brand again.