shabby chic hotel
This is what we call a shabby chic hotel. The lobby and pictures of the room on the web are very chic. However the pictures of the room we took show the shabby. We arrived from the UK at 6pm on a Tuesday for 7 nights and were taken to our room.We were a bit disappointed as we were expecting more from the web description,however we were exhausted after travelling so let it pass.Over the next couple of days we noticed all sorts of small problems / shower pretty useless/ac unit unable to control/ tap fittings turning/lights not working/ an unused condom from a previous occupant found on top of a wardrobe/ absolute nightmare nest of electric wires and cables under the table hanging away from the wall!!!!!( where was Health and Safety?). Now each item fairly small but all together make a fairly obvious statement to me. There is not much room checking by staff or management! Also some of the furniture and decore was very tired looking and damaged.On the Friday evening we physically showed all these problems to to the assistant manager who naturally was very apologetic and told us we would be contacted by the manager next day. We had to contact him in the end! In the meantime the turning tap was tightened, a new shower head fitted and the ac contols resited for some reason but made little if no difference. We were offered an upgrade but this could not happen until Monday as the hotel was fully booked. As we were leaving on Tuesday we could not see the point of moving for one night. We received a very small cash refound of our bill for one night for bringing the problems to their attention. Maybe could have taken it further but just so dissappointed by now we could not be bothered.
So on the whole, reception staff and concierges brilliant. Hotel location ideal for us.Wine in lobby on an evening enjoyable. and that really is about it. Value for money in our case, poor.
Reading other reviews , we feel like we stayed in a different hotel and probably will in future.