Terrible Experience
I did not do my homework and trusted the Embassy Suite brand when I made reservations. What an unpleasant experience this was. We arrived late on the way back home and informed staff during check in that I needed a nonsmoking/ pet free room. Upon entering the room the smell of stale smoke was horrible. The room was also very dirty with obvious stains on furniture & carpet. The bathroom was also very dirty. There was "something" inside the toilet, gross! I requested a room change, & staff was accommodating. The second room was even dirtier than the first. The check in clerk then walked with me to room #3. When we entered the bad odor was so strong theft she called the manager. I was finally upgraded to a complimentary executive room. I was also concerned that the hotel had a security guard roaming the halls. It looks like they have a security problem. This hotel needs a total renovation and thorough cleaning. Until then, I do not recommend staying here.