It's just OK
I stayed with my family in the Fairmont the last week in November. We had a 1 bedroom suite on the 31st floor. The carpets and decor are a little dated and plain. I was surprised to find the super tiny fridge packed full with little alcohol bottles and food, so we could not get any of our own food in there. A suite at this level should have room for your own food and beverage. The windows were breezy and we had to keep the heat set high. I called 3x for a crib. The shower barley puts out enough water to rinse your hair. We could hear the elevators going up and down. We had access to the club level and ate many meals on the 15th floor. The food is very average and did not rotate much from day to day. They had the same goat cheese red peppers every day and meat with crackers. On 2 days the plates were gone and most of the food was gone by 9am. They charged for alcoholic beverages which is not the case at the Sheraton in the evenings. We had room service food delivered one day and ordered a plain waffle with bacon on the side and coffee. I received a chocolate and ham waffle and plain hot water. I called back and one plain waffle and coffee was brought back up but by this time I was over breakfast and the charge was 26 dollars. The waffle was very underwhelming for 26 dollars. We ate at Aria and had Curry shrimp. We received 3 shrimp for 29 dollars and it was not good. The fried rice was pretty good. I would not eat there again. The room seamed clean. The staff was really nice. I did enjoy the location and the view, but with all the choices in Chicago I would not return to this hotel. For the price we paid and the lack of attention to detail and poor quality food there are many better choices. I did get a facial at the spa which was a nice service.