Dated, Dustry, Cockroaches
Everytime I am in Houston, I hear some locals rave about this 'boutique' hotel. I think their impressions are outdated, the hotel may have been great in the past but it is dated now.
Let's start with the check-in. I arrived at 2pm+ and only got a room at 4pm+. The message shared with me is "the rooms are being cleaned". Cleaned for 2 hours? Later I hear from others that the real story is, the computer has broken down and nobody knows which room is avaiable!?!?
However, the problems at check-in is not the reason for this Terrible rating. The rating is due to:
- Room carpet and window drapes are dustry.
- Room furniture is old
- Shower has low water pressure. Water temperature is slow to slow to change.
- There is this mild sewage stench in a part of the lobby, you can smell it as you are exiting the lifts.
- Room service selection and good quality are poor.
- I took the stairs from ground level to first level where the breakfast/bar area is. Besides me taking the stairs, the cockroaches were too! If it is so easy to run into some cockroaches, they must be all over!
Only plus I can think of are the folks helping with the luggages. They are friendly and hardworking!