Dissapointed
Had high hopes for this hotel and were thrilled with the price we found for the rooms, but left very disappointed due to poor management and a “laundry list” of hotel faux pas’, especially for somewhat higher-end lodging.
After checking in and examining the room, we were disgusted to find multiple filthy stains on the pillow cases and bedding! In the bathroom, a soaked pair of women’s underwear was still hanging over the shower curtain rod! Housekeeping clearly didn’t thoroughly clean the room before allowing new guests in. We called down to the front desk, and were told that a manager would be up to meet us and inspect the room right away. We waited for almost an hour, and no manager ever showed up. We stopped down to the front desk to tell them how unhappy we were with the room, and was told by the front desk clerk that they were sorry for the inconvenience and would give us a new and upgraded room. The new room given to us was exactly the same size/type as the previous room, only located on a more secluded and quiet corridor of the hotel. However, the view out the window was actually worse than the previous room…so much for the promised “upgrade”. The comedy of errors didn’t stop there. An electrical glitch caused by something as simple as flipping a light switch made the circuit breaker blow, leaving most of the room without power. At least this issue was quickly corrected by hotel staff once we notified them. The new room also had multiple tears or holes in the bedding, but at this point we just had to laugh at the situation and cut our losses.
For the positives, we will agree with other reviewers that this hotel is a good price bargain in comparison to a lot of hotels on the riverwalk. The rooms are contemporary, tastefully finished and plenty spacious. The valet parking service is expensive ($30 a night), but the valet staff were very courteous and attentive, and deserve credit for their good service. The location is great; out of the bustle of the main commercial area of the riverwalk, but close enough to get to the action quickly.
We wish we had more positives to add, but the comically long list of things that went wrong for us will leave us choosing other hotels on our future trips to SA. You should too since there are many other great hotels to choose from on the riverwalk that are presumably better managed.