Amazing service, exceptional experience
I travel a good bit for business and personally and have stayed in all kinds of hotels (though am partial to the boutique variety). I'm picky but fair and this is the first time I've been compelled to write a review. This was a family trip -- my sister and I took my mother to Chicago, which she'd never seen, for her 75th birthday. The service at the Wit was truly exceptional. They greeted us cheerfully and personally as we came and went throughout the 4-day stay and were incredibly helpful but two things struck me most: we went to the (downstairs) restaurant for drinks on a busy Saturday night. It was full of younger (i.e., more demographically desirable) people, but the bar manager was incredibly attentive to my mother and her also-elderly friend, spending a great deal of time talking with us about drinks, the city and any number of other things. They can often feel invisible at that age and he was wonderfully charming and generous with his time. Second, as we checked out of the hotel and were about to head to the L to catch the train to the airport, one of the doormen offered to walk the two+ blocks with us to take our bags. Clearly above and beyond expectations. He took us right to the train, making our trek much easier and leaving all of us much impressed.
The hotel is lovely and roomy for a boutique hotel (or maybe I'm just used to small NYC rooms) and the location incredibly convenient. Would highly recommend.