Unsatisfactory Stay
My overall experience at the Crowne Plaza was very unsatisfactory. To begin with, I arrived at the hotel at 5:30, an hour and a half after check-in time, and was told that I would need to wait while the room was given a final inspection. I sat and waited in the lobby for about half an hour before going back to the desk where they didn’t appear to remember me or the fact that I had been waiting for my room. 
The hallway on the 20th floor felt like a sauna, and it took a very long time for the air conditioner in the room to cool the room down. When we called about the malfunctioning air conditioner, they sent up an engineer who told us that it was working and informed us that our room was cool, which was news to us. Our television was also extremely old, and it was missing the power button. Most of the employees were only as helpful as absolutely necessary. Some of them were borderline rude. 
The second night we stayed, the fire alarm went off at 3:30 in the morning. A recorded voice repeated a message telling us not to use the elevator or fire exits until the situation had been verified. Being on the 20th floor, we were hoping they would verify in time for us to make it out of the building if there was indeed a fire. After about a half an hour of the blaring alarm, the alarm abruptly stopped and we were never given any further information. We called down to the lobby to be sure that it was okay to go back to bed. After finally falling back to sleep, the alarm went off again. It later went off for a third time. No one in the hotel got a good night’s rest. Incidents like this are understandable, but the hotel did nothing to inform people of what was going on, and they didn’t bother to let us know once it had been proven to be a false alarm. 
On the positive side, the room was very clean, the hotel is centrally located, and I was given a late checkout. This did not make up for my negative experience, however. I will not be staying at a Crowne Plaza again if I can help it.