Would never stay here again!
Okay let me start by saying there are a few good points about this hotel. It right beside Times Square and a close walk away from all the main sights of NY which is brilliant and... oh no wait thats the only good point I have!
I booked this hotel through a travel agents - now please understand the hotel I asked for and the one I normally stay in while visiting new york was fully booked so the travel agent suggested this hotel. I though by me asking to stay in a 4 star hotel he would offer me another one with the same star rating but he didn't! So fair enough it wasn't the hotels fault i picked it however when i went home I looked it up online to see what it was like. It looked nice enough so I wasn't that bother about it. However from what I seen the hotel and the website do not match each other. My room was a box with a bed in it but i'l get back to the room later. On my arrival we were asked to leave a pre-auth for while we were staying in the hotel - I explained I would not be charging anything back to the room as we would be dining out most of the time and would pick something up for breakfast in the city. She then went on to explain that all guest must leave a pre-auth of $150 while in the hotel. $150!!!! what for??!?!!! the breakfast's are $9.95- how can you justify pre-authing $150 I would understand $50! I was not expecting to have to leave that sort of pre-auth especially as when I normal visit new york they take my card details and then if i charge anything back I pay on departure! Then I find out that there is no mini-bar in the room so I can't charge that back and I don't believe they serve room service so that's another thing I couldn't charge back - so again why $150??!??! So I get to the room - I don't know if I annoyed the receptionist with all my questions because i think I must have been put in the worst room possible - and i know it was probably the room type i booked but it was awful! As I said the room was a box with a bed and a toilet which is fair enough i'm hardly going to be in it but for the money they charge i expect a half decent room. I went in and the room was pitch black- I went to open the curtains to find them already open and my view to be of what I could make out as a wall ! (pictures attached) The toilet was a disgrace! Unless you were a small child there was no way you were being able to sit on the toilet seat properly! There was wall sockets in the room that could not be used because the wardrobe was blocking them, one of the bedside lights was broken and the room just looked dirty! The only modern thing in it was the television. There was also building work going on in the next building which isn't the hotel's fault - I mean its new york new buildings are going up all the time - but I wasn't even warned about it on check in. The first I knew I was as the same side as the building site was the next morning. That was a lovely wake up call! 
I did not get a chance to bring these problems up as reception was always quite busy when I passed and I was more wanting to spend my time in the city than in line to be seen. Even on check out there two or three people behind the desk and about 4 or 5 people waiting to be seen. And the reception area isn't that big.
The hotel is in need of some TLC! With the prices they charge they should be providing a better quality of room than this!
All in all I did not have a pleasant stay and will not be returning. Thankfully I am in a different hotel when I return at the end of the year.