Pretty good, but misleading
When we first arrived at the InterContinental, the entrance and lobby were very impressive. The doormen were very helpful, but within minutes of arriving we found out that parking at the hotel was going to cost us close to $40 a night. There didn't seem to be much else around the area, so we decided to just park at the hotel. Pretty expensive in my opinion, but it was a necessity.
Then as we were checking in, I was recognised as a PC member, which is a positive change from my past experiences with InterContinental. It was about 3pm in the afternoon when we arrived, but only one of our rooms was ready at the time. I don't blame the hotel for this though, as we made a last minute request to change one room to a King room instead. The front desk staff gave us an upgrade on the King room without us even requesting, which was a really nice gesture.
The rest of our stay was relatively pleasant. We liked the rooms. We had two rooms and got them right across the hallway from eachother, which was really convenient. Housekeeping was good and the concierge service were polite though they didn't go out of their way.
Then the shocker came at the end of our stay, when we were checking out. We had booked the room under the IHG friends and family rate, and had been given a rate upon booking. When we checked out, the room was charged at two different rates for the 2 nights we were there. When questioned, they told me that the rate is subject to demand and supply and keeps changing, and that this was indicated in my booking confirmation.
Fine, it may have been stated there in small font somewhere, but I'd expect that while checking in, this clause would have been highlighted to me. We were rushing that day, so we didn't have time to argue with them, but that encounter soured the entire experience for us. If you're thinking of staying there, just double confirm your room rate, that's my advice.