Nice room interior, bad view, cold reception.
No personal service, as reception on second floor and really really dark, so you can't see who you are talking with, very disconcerting. Once you check in you have no need to go to reception again, so felt more like an apartment block, as no one to offer a smile or greeting, somewhat cold and prison like, although the room decor and comfort was lovely. We were disappointed as I had booked well in advance explaining it was a 25th Wedding anniversary trip, I asked for the best room with a view, well half the view was looking onto a huge plain wall and so high we had to go right up to the window and look down to see the river view. they tried to accomodate us in another room, but view was worse and we would have had to move after three days. We did get a lovely chocolate and strawberry fruit bowl and wine complimentary, which was a nice touch. Bar, although very quiet was nice, live music on one night and barman Sean was excellent! We wanted to eat at their well reviewed restaurant, but in the 4nights we were there, no one was eating in there, and we didn't want to be the only ones.