Great location but service is WAY off
I generally love Westin hotels and the location was perfect in Copley Square, but this was NOT a good stay. When we pulled back the comforters, our sheets were stained (in a way I can't even convey in this review). The bathroom was cleaned only at what I consider to be an "average" level. This feels like a Westin that WAS nice but is not any longer - very poorly managed and no customer service. After our incident, we didn't receive even the slightest apology. The location is amazing but the experience was very dissatisfying.