Average Hotel, Nothing Special and not personal
It's a BIG hotel, about 700 rooms or so, so ensure you know where you sign up to. This hotel is like a factory, it was my first time in New York and would have loved a bit of curtsey on check in. My check in lasted about 30 seconds ("good evening, passport and your credit card please", followed by "room 644") 
I stayed 2 nights, the room was ok but the heating system was not the best on the planet, it was -10 at night (Celsius) and the room did not stay warm. Also there is a firestation and a police station across the road, so be prepared for some "action". 
The worst was the last night, the hotel porters push your bill through the door so you dont need to check out. A nice thing but i woke up from the noise of things being pushed through the door and through someone came in my room. 
It's a ok base for New York, but there is nothing "great" about this, it's factory style sleeping in a good location. 
So, Average, nothing special nothing really "wrong" but nothing what would make me come back.... or is this why they give you a cookie on check in, true, that's probably why, 
If a cookie is enough to make you feel welcome, go! otherwise, pick something else.