Great hotel TERRIBLE service
I had been to this hotel in the past on a family vacation. Everything was great and we had an enjoyable time. I went back expecting the same results and was blown away with TERRIBLE SERVICE!!!! I went there with a coupon and long story short was treated like I was nothing. The worst part was the manager, Samantha gave me a whole story on why they couldn't accept the coupon and that it was a certain area and stuff about taxes. Completely UNPROFESSIONAL AND RUDE!!!!! I will not be back unless they do something about the staff. People don't need to spend their hard earned money on people that will treat you so badly. I thought the golden rule was treat people how you want to be treated. Business or not you will not get that here. I'm so upset because this was the place I always stayed when I went to Indy. Great hotel terrible service.