Debit Card SCAM!!!!
Bought my room on Priceline. didn't read enough reviews beforehand and gave them a debit card for "incidentals." Noticed after the first day that there were two charges to my bank account. $100 and $293.86. Called the front desk and they explained the hold was more on debit cards. Lucky me. They assured me it would be returned upon checkout. At checkout, I asked for a receipt to show I had no charges. They reluctantly gave me one after arguing that it would just be a blank paper because I had no charges. I explained the large amount of hold and expressed my concern that it be refunded. I was assured it would be released. Returned home and the next day noted that the $100 hold was released. the $293.86 was still being held by my bank. Called the hotel to question this and was placed into a voicemail stating my call would be returned within 24 hours. didn't leave a message, figuring the hold would be released. to my surprise, the next day the $293.86 was processed by my bank and left my account in a negative balance. Furious, I called the hotel again and got a live person in billing who admitted their mistake and informed me the money would be returned and a manager would call me. Manager called a few hours later and again admitted their mistake and stated the money would be returned to my bank account within 10mins. Of course, it was not. What a scam!! Had I given them a credit card, they probably would have done the exact same thing and it may have been a little harder to trace. such a strange amount too! I think they have a real scam going on in this hotel!