Great, Good & Needs Improvement
What sets this hotel apart for me is the service and employees, they are just great, and they really do care. We had an extended stay, and the staff at the Club Level made us feel like we were at home. Every year we come back, we hope that things have not changed and that we can expect the same service and people, and that was the case yet again.
Great: The Club Level is really outstanding, better than any other Ritz we have stayed at. The food is excellent and, as mentioned, the service is amazing. I really enjoy the atmosphere, where it is not done in some overly modern fashion that removes any warmth, as say the LA Live Ritz. 
Also, after trying Parallel 37, the food is great, and the remodel is well done.
Good: Well, it really is only passable, and that is the room service menu, not what you would call good food. The menu is not creative at all, basic Marriott style, and the quality is sub par. Because we have a small child, we ate off this menu more than a few times, and I just could not understand how the food could not measure up, when the Club food is great, and so is the restaurant food. 
Needs Improvement: Hmm, they call it a Spa? I guess you should wonder when there are no pictures of it on the web site, that is a tip that there really is no spa. I was sitting in a dingy hallway, in my robe, ready for a treatment, and people were coming and going, as there was no lounge area. The treatment room was right there, accessed from the hallway, and you got to see who used the room right before you, the clean up, and then also the nice couple that was going to use it when I got out, they looked surprised to see me coming out. Okay, couple this with the smelly locker room, showers that are so hot that you can't use them (no cold water at all) and the cigarette butt that was on the carpet floor below my locker and you get the general idea. Yes, that did happen.
I hate to be negative about this, but how can it be great hotel, and advertize a spa, with these facilities, or lack there of? 
The management was very attentive and did credit me for the treatment when I noted the deficiencies, which was nice. Transition to the final bill review upon check out, and my bill was not correct. They charged for Valet, which was included, and I also had a 3 night package, two back to back, and that was not correct, as they billed the entire amount. When I noted this, they fixed it, but then only credited back the cheapest night, not the package rate, so it had to be done again. I thought this part was really not acceptable, The guest should not be required to find large billing errors, or risk overpayment.
As noted, the rooms are a bit worn and dated, but hopefully they will be updated soon.
Great hotel, and the service overrides the other issues.