Let Down
Paid a lot of money to stay here, and I don't know why?
 Location is o.k., Beds are lumpy, rooms are small (expected), Nice lobby, that is after you have lugged your case up the stairs, or paid someone to do it for you! The ice machine on our floor worked, once! Staff not really helpful, long wait at check in and out and any other time you wished to speak to the front desk. Rear access elevator, press button go out have a cup of coffee, next door, nice coffee! And the elevator may have arrived by the time you return.
But the one gripe I really have been saving, If you are thinking of asking the doorman, to get you a cab, don’t, I was foolish enough to think, That’s Nice of him, when he said "use our town car if you’re going to Newark Airport, it's a flat fee of $65" Only to find that has gone up to $85 on arrival at Newark. When I asked the driver, why is it $85? He responded "The Tolls have gone up" I am sure the good people of New York, will advise if this is true, and if it is, that is one hell of a rise! I have e-mailed the hotel regarding this matter, and given them the opportunity to respond, about two weeks ago; it would be polite if they were to reply! 
So, would I stay there again, the answer would have to be, No, there are better and cheaper.