Thief Ripped Off Our Room
In June my family went to San Diego to enjoy the zoo and Sea World, but our stay at the Double Tree was a major dissapointment. While away one day, someone gained access to our room and stole our video camera, my wifes handbag, some personal items and clothes. When we reported the situation to the front desk they were very apolagetic and management was notified and a investigation was put in place. At the end of all the investigation all they could say was sorry that it happened to us and that was it. I have stayed with other Double Trees before and have been very happy with there rooms and service but this one was terrible. Not only did we get ripped off, our room was right by the ice machine and all night people filling there ice containers in a metal bucket sounded like a drum being beat outside our room all night. The furniture in the room was really worn out as well, the couch that folded out for our kids looked like it had been there since the 80's., the vinal on the arm rest was all cracked up and falling apart. I am a person usually that is usually pretty easy going about stuff like this, but this kind of experience which happen at a Double Tree is pretty slack. We received only free parking as a comp for all the troubles. I am sorry but this is messed up, our experience at this Double Tree has me questioning other Double Trees out there.