Wifi charges - daylight robbery - on the spot review!
$14.95 for 24hrs is bad enough, but it is not until you have committed that you find out the charge is per device! Not mentioned in the card on the desk or in the Guest Services Directory (GSD). In this tech world you want it on more than 1 device. And when you are far from home, you want to keep in touch with loved ones. We are in this hotel for a week, another 4 days to go, we want to skype our elderly parents. I expected the small room - without a view, we got what we paid for. But this charge is UNREASONABLE. You shouldn't have to be an Honors Guest to get what other hotels give for free! This is an outdated approach. On other points, I was woken up by hammering and drilling, ongoing as I write, I will find out how long this is going on for. And if you have children - the pay per view was not working yesterday. If you have short listed this hotel and these are deal breakers for you then catch up with my follow up report tonight. Will anything be changed? I think the hotels responses to other complaints have been tepid. However, this guest is still here. What would I like to see? A review of policy, minimum, the charge is per room not device and for bringing to their attention the lack of notification in their GSD and room card - free wifi for the rest of my stay, speak later.