Long lines are common.....so bring your patience !
We spent 6 wonderful days at this hotel. We had a corner suite on the top floor with a nice view of Lake Michigan. As others have mentioned, at times there were long waits at the reception desk with only one very overworked staff trying to take care of the guests. Because we were here over Spring Break, the hotel was full of families and students which meant long waits for the cook-to-order breakfast. And the evening reception which limits one drink at a time was often overwhelmed as well. Nonetheless, we enjoyed our stay very much. But we were surprised that the suite lacked a room safe. The hotel’s location is great for walking to the Navy Pier and it is about 2 ½ miles to the Field Museum. Tip to avoid the long breakfast lines----have breakfast early. Also, when waiting in line---watch the choreograph “dance” of the cooks preparing those delicious omelets.