This Decent Hotel has seen Better Days
My wife and I stayed at the Sheraton Suites near the Philly Airport while in the area for some friends' wedding. We saw some less than flattering reviews about the hotel. But because I had already paid Priceline for the room, I wasn't able to get a refund. So, we went with hope that the room at this 3.5-star hotel would be an unexpected, pleasant surprise. We would use the room only to dress and sleep, as we would get into Philly in the afternoon, go to the wedding in South Jersey, return to the room late, and then need to catch a 7AM train back to Boston the next morning.
When we arrived at the hotel, our check-in was fast and easy. The hotel was large (8 floors) and doing brisk business. The lobby was nice, clean, and modernistically up-to-date. An elevator quickly whisked us up to our room on the 5th floor while we admired the large 8-story atrium restaurant and lounged through the lift's glass rear wall. The hotel was full of people (businessmen, couples, and families with small kids), but they moved along quickly and the place wasn't noisy; probably because it had such a large open atrium with a lot of room. So far, we were impressed. However, our impressions began to falter when we stepped off the elevator on our floor. 
The walkway carpet that ringed the open atrium was dingy and loose and bunged up in spots. On the way to our room my wife tripped on this walkway carpet when it shifted under her feet.
The half wall and railing that formed the inside of the walkway and barrier to the atrium seemed a little low and maybe scary for parents with energetic kids. But the atrium was impressive.
When I entered the room, I was pleasantly surprised to see a sitting room fully equipped for work with a nice dark leather sofa, sturdy wood desk, single serve coffee maker, small fridge, comfortable small armchair, and 32" HD TV. (I hadn't realized that Sheraton Suites meant the rooms were suites, not just simple bedrooms.) The carpet in the room was well tacked down, but the sitting room carpet had a large (1 square foot) black stain on it. 
The bedroom had a nice king size bed with super clean white linens and comforter. The mattress was also very comfortable. It also had nice circular glass top night stands, a large bureau, and a second (albeit a little smaller) HD TV.
The bathroom was average, but the shower water pressure was good. All in all, the room, and hotel itself, had been constructed as a business class accommodation with nice features and amenities.
Then, as I looked closer at items around the room, my wife and I began to notice signs of aging and lack of proper maintenance. The room's ceiling had a popcorn spray finish that covered the smoke detector. The nice striped wallpaper in the bedroom's back wall was peeling and had marks on it. The wooden furniture had numerous dents and scrapes. A metal plate on the bathroom ceiling had rust showing through its white paint. The cloth Roman blind that provided privacy for the room from the walkway was sticky. I had to fiddle with it to close it. And, the entire back of the hotel (all eight floors) were laced with scaffolding from which a worker could peer into our bedroom's rear window. However, when I drove around the hotel and looked at the huge scaffolding structure, it seemed that it had been there for quite a while and may have been a semi-permanent fixture. 
So, we were a little nonplussed with the accommodations, but we wouldn't need the room for long. So, accepted the room for its amenities, washed, ironed our clothes (very good room iron, cover of the full size ironing board was shifty, closet was spacious with nice, dark wood hangers), and left the hotel.
On the way out, in the lobby, we saw that a rain shower had developed outside. So, my wife waited under the entrance awning while I retrieved the rental car. Upon picking her up, she told me that a bellhop had told her that the hotel didn't allow guests to bring in cakes. She had been holding a large gift box that said "Macy's" on it. (Macy's is a department store. I don't believe that it sells cakes.) Inside were towels that were gifts for the bride and groom. Furthermore, she hadn't been walking into the hotel. She had been clearly waiting for someone to pick her up. She had then told the bellhop that the box contained towels, not a cake. But, he repeated that the hotel's policy was to prohibit cakes. At this point, she had become miffed that he hadn't listened to her. She had then repeated herself, to which the employee responded that he was just doing his job. In the end, she felt that the employee had needlessly harassed her and then that he was too recalcitrant to admit his mistaken assumption. This was not a high water mark for the hotel's customer service.
Upon returning late at night, we brought a few water bottles up to the room to cool in the fridge. When I opened the fridge, I was surprised by a visitor; a single, good-size COCKROACH. I was shocked, but he was startled by the sudden light. So, he scurried away under the fridge well ahead of my descending hand. I missed him. I inspected the rest of the suite for his cousins, but found nothing. My wife, now thoroughly disgusted, but too tired to put up a fight, thoroughly inspected our bedding for other roaches, but when we couldn't find any, we collapsed and promptly fell asleep. We knew that where there is one bug, there are others, but the room was clean and did not smell of old food, mold, or anything. So, we hoped that we would not encounter any other bug.
The next morning we awoke early, washed, packed (no signs of bugs), and left. On the way out, I dropped the room card keys in a lobby box - easy and fast. However, when we tried to leave the hotel's paid parking lot, the automated pay box told me to pay for parking again after I had already paid the $7 charge at the hotel. When I tried to pay the box with a card, the card reader wouldn't work. We had to get out of the way to let other cars by. Then, a taxi driver told me to buzz the hotel via the box's intercom and tell an attendant to open the gate. I followed his instructions, and after a little waiting, the exit gate just opened. Obviously the hotel has a regular problem with the gate, So, the attendant doesn't even respond to the call. He just releases the gate. Happily, we drove away and made our early train.
In conclusion, while we saw that the hotel had a lot of nice amenities, we recognized that it is in a serious, steep decline due to lack of proper maintenance. We would not stay there again and don't recommend it to anyone until the hotel's appearance, inside and out, is restored to its original state.