Overpriced, outdated and dirty
We live here in San Diego and after staying a few nights at Paradise Point for a corporate meeting back in January, I thought it would be fun to take our 4-year old son there for a staycation before his baby sister is born in July. I had received SUCH great service during my work meeting that I figured we couldn't go wrong. I scoured the internet for good rates, hoping for a locals discount or something but couldn't find much. We wanted a bungalow so I booked the garden bungalow hoping maybe we'd get upgraded to a bayside bungalow if available.
Well, not only did we not get an upgrade, but after asking for a room as close to the beach as possible, they put the obviously 7-months pregnant lady and her family in the room farthest away from the beach and everything else...on Mother's Day weekend. We had to trek to eat, to swim, to go to the beach, it just made it a little miserable for me. We had even checked in 2 hours early and booked way in advance, but evidently that is all that was left for some reason. They shouldn't even put bungalows in such poor locations! So, okay, I try to get over it as we drive over to our room. In true pregnant fashion, all of a sudden I have to pee like mad, as does my 4-year old son. We pull up to the room, run to the door and put the key in. It won't open. The green light is on but the door won't budge. We're both about to pee ourselves and we had to run back to the car, drive all the way back to the other side of the resort, navigate through traffic and into the lobby restrooms. My husband had to WAIT in line for 20 minutes to let them know about the problem. They re-magnetize the key and call a maintenance person to meet us at the room. Turns out our door handle is broken and has to be pushed UP to open the door instead of down like a normal door. They promise to fix it but never did during our weekend there. 
The room itself was decent, it was good size but had a rather strangely large walk-in-closet whose space could have been utilized in a much better way. The decor was okay looking but the couch was pretty uncomfortable. The dining table was good size but we noticed it was full of dust and HAIR, eew! We noticed a lot of little things like that, it's like the room had been abandoned for a few months and not properly cleaned before we arrived. The floors were pretty dusty too. It seemed to be a theme of the resort though, we noticed trash everywhere on our long walks getting to and fro. There were room service dishes/utensils/napkins on the side of our building the entire weekend. I get that the critters probably moved them there or something, but they were in plain view of the walkway, a little weird that nobody ever cleaned them up. 
Other things wrong with the room included a non-functioning blowdryer (not cool to discover that when you're running behind for dinner reservations!)...the power switch had broken off so there was no way to turn it on! The 3 Gilchrist & Soames bottles in the shower that were supposed to contain shampoo, conditioner and body wash all had the SAME exact substance in them (it was blue shampoo or body wash, not even sure which), and I don't think it was even Gilchrist & Soames. The water pipes are ridiculously loud and in need of some major overhauling. Our neighbors checked in at 11pm and both took showers and it was a horrendous screeching sound right next to our bed the entire time. I was almost in tears being so exhausted and just wanting to sleep. Right after that someone pulled into the parking space 5 feet from our bedroom window and the headlights shone right into the room while they unpacked their car. Really bad design with the window where it is and not having better window coverings. Even once they turned their lights off, there was a really bright street light right outside the window that lit up our whole room. Misery! Oh, and then as the sun came up I opened my eyes to a spider on my pillow! Probably a result of our room not being cleaned in ages. 
As for food, room service was great, no complaints there. The grill by the pool was also great. Barefoot Bar, another story. We did have a great breakfast there the morning of Mother's Day, but our very late lunch on the day of our arrival was a disaster. I'm pretty sure our waiter was stoned. A half hour after we ordered he had to come ask me what I had ordered. What? We were so starving after the check-in delays and it was already 2pm or so when we got there. It wasn't too crowded, I don't know what the deal was. We ended up being there for almost 2 hours, it was ridiculous. 
So, all this for over $400 a night? Our bill when it was all said and done for 2 nights was $980. We paid cash for one of our meals at Barefoot and ate dinner elsewhere on Saturday night too. There are SO many things I would've rather done with that money. Sure, we had fun at the pool and my son loved swimming all day but we could've done that at home in our community pool and at least would've gotten some sleep at night. We even checked out early on Mother's Day so I could actually try to enjoy the day a little bit at home. It's just so much money for such a bad experience. I tried tweeting and leaving other social media comments because on my corporate trip they were all over it...but nothing. I thought I would wait to write this review to see if anyone ever reached out to me about my complaints and nobody ever did. When I was there for work I tweeted about wanting a bathrobe and 5 minutes later there was a knock at my door with one in hand. This time I tweet several times about things going wrong and never get a single response. It makes me feel like they only value corporate customers and not hard-working families paying their own way. Maybe if I convinced my company to move our annual meeting elsewhere they would think twice about treating companies better than families?