Worst Sheraton we've experienced
The Sheraton Philadelphia Downtown hotel ought to be renamed Motel 5 – even Motel 6 is run more efficiently and is better value. The single check in line (no distinction between Starwood Preferred and others) was 20 minutes long, and the elevator waits were also too long. Our room on one of the Preferred guest floors smelled stale; there is no information in the room about how to use the internet, no mini bar, the guest services button on the phone gets you a busy signal, and when we finally reached someone to call for a 2nd robe, it took 45 minutes to receive it. We were so unhappy with the first hours of our Saturday night stay that at 11:00 at night we checked out –with poor soundproofing, we soon found that the noise coming through the windows from the streets of the city, and through the walls from the carousing in the next room would make it impossible to sleep.