So sad the service is so poor
Stayed here for 3 nights to visit my son. Prior to coming I made my reservation for a spa/reserv. Great deal but no one knew what that meant. I called 3 times to get details but to no avail nobody knew what it meant. Check in, the front desk person didn't know either. Went to the spa and picked the least expensive treatments, and no one at the spa knew what I could choose. Long story short, at check out they charged me for all the spa treatments. Stood there for 45min while they tried to figure out what to do. Doris, manager, rudely came to tell me she would take the charges but if I did something wrong I WILL be charged. I tried to explain all I did, she shook her hand at me and said I already heard the story I don't need to hear it again. Dismissed by the manager of this resort. Shocking. The girls at the spa were equally rude. I thought to myself did I do something wrong.... but I did everything I could with no direction from the hotel. Sad Sad Sad