It's OK for the center of New York
I was originally booked here by a client for an event, then stayed an extra night for business. The rooms are a good size for the center of a major city, but dark and with the usual limited lighting so common in US hotels. I've always thought they cut back on lighting bedrooms to pay for the ice vending machine that rattles on through the day and night on every floor.
The only real irritation was the location of the coffee machine, safe and mini bar. They couldnt have picked a darker corner just by the door without any lighting. 
Mr grumpy the bell boy seemed not to like helping out guests. I asked which was the direction to Times Square. Shortly after I overheard him saying to a colleague "Is it my job to give directions". No not if you don't want buddy. And you don't have to work there either. New Yorkers can be the most miserable, possibly the worst city in the US for service, yet the expect some of the highest tips!
The lack of breakfast facilities for such a large hotel is consistent with the "eat and walk" culture, so I did...and breakfast elsewhere.
The only real screw up was my laundry. To be told I hadn't called it in so it missed the 9am same day service as a little irritating. I know how it works, I stay in enough hotels every year, and that morning I called it in at 7am. Still they didnt charge me for the overnight express service, so the Starwood chain keeps my vote and my business.
Is it expensive? At $310 per night without taxes...most certainly but this is New York, and it is in a great location.