surpris
When we arrived, we felt we not really welcomed: "picture ID and credit card", that was not really nice. We said 'hello' first. No one proposed to help us bring our luggage from the street into the hotel, then into the lift.
The very tiny breakfast room lacked often fresh coffee: guests had to inform staff that there was no coffee, jam etc. Staff apparently is too busy, but we as guests expect some more care. You had to pay for that poor breakfast if you like or not. 
The management should be criticised: 50 rooms but only 5 small tables for breakfast !
The climatisation was extremely noisy also in our room. It looks like it is not taken care of.