Crickets
Myself and 5 other family members stayed at the Crowne Plaza Dallas located on 1015 Elm Street on 09/23/2012-10/02/2012. Upon check-in we were told that our rooms were not available due to a pipe bursting and water flooding the floor. After going back n forth they agreed to relocate us over at their sister hotel the Hyatt. The true reason for the issue at the Crowne that we found out is that the entire 15th floor is infested with CRICKETS. The entire front desk staff lied about the crickets. We returned to the Crowne on 10/01 for one nights stay after staying two nights at the Hyatt. We were told that the rooms would be ready. We found Crickets all over the floor in the lobby as well as in the rooms. Neither Crowne or IHG their parent company will post my feeback on their site. They sent me a email stating that they would not post my feedback and chose to handle the issue internally. Stay at your own risk!