Very disappointed from check-in to check-out
We have stayed at Embassy Suites in other cities and have always been very happy, so when planning a trip to visit family in Philly, we decided to try this Embassy Suites. I have also never written a negative review, but felt that our experience warranted it. When we arrived, the two double beds that I had reserved were not available and we three adults were placed in a King room. My daughter slept on the sleep sofa, which is probably fine for children, but was very uncomfortable for her, resulting in complaints of back pain throughout the trip. 
The room itself was fairly clean, but lots of candy wrappers under the sleep sofa, plaster bits around on the rug in both rooms, and some kind of splatter on the walls and lampshade of the main sitting room. I discovered that the plaster was from series of large patches on the wall of the bedroom. That was the view from the bed. The lampshade next to the patched wall also had been crushed. Little things, but felt like I was in a slum. 
 Although we had reserved and paid for three adults, the room was set up for two so we had to seek out glasses and towels each day. The breakfast hosts on all mornings were short tempered (and appeared to be overworked.) The buffet itself could have been ok, but the kitchen obviously had difficulty keeping up with the demand. We waited about 45 minutes for just some oatmeal one morning, and finally gave up and left to buy breakfast elsewhere. There was plenty of bread for toast, cold cereal, muffins, but hard to get healthier options like bagels, fresh fruit, or hot cereal. Coffee ran out 3/3 mornings also. On the mornings that we had a little extra time, we waited but were still not able to get our simple preferences. On the morning that we had to be out by a designated time, we settled for dry cereal and toast. 
The hotel was very busy and the staff was generally courteous, although if we mentioned any of our concerns, the response was " We have a large group here today." Evidently it was so busy that we often waited 10 to 15 minutes for an elevator up and a couple of times chose to walk down rather than wait. Additionally, the air conditioner/heat unit was incredibly loud, so we had to turn it on for a while, shut it off to sleep, wake up hot, turn it on to cool, then off to sleep. At check out, we were charged for an extra night of parking and after waiting for breakfast, found it irritating to have to wait to resolve the overcharge. We did stop a the manager's reception one night where they served unlimited drinks, potato chips and bags of chex mix. It was nice, although a couple of free drinks and chips certainly does not make up for the inconveniences. The only saving grace for us for this facility was that the location is very good.