No Heat No Help
We had a terrible stay here this week. The thermostat was not working, and there was no heat. Apprised of this at 1 PM, the hotel did nothing and when we got back at 10 PM, there was still no heat. We called and they sent up somebody who told us the engineers would be in the next morning, which of course was not at all helpful to us. He opened a vent to force heat. I asked what we should do if it gets too hot, he said to open a window. Of course it became terribly hot, so in the middle of the night we attempted to open a window but the street noise, including sirens, was very loud. So we were up all night one way or the other - with noise and steam. I told them we bought a room thinking that it would include an appropriate amount of heat. We were not refunded our money nor were we offered a complimentary day in exchange for the service we were not provided with, though no amount of money would have compensated us for the way we felt all the next day. From a business perspective, I am surprised they did not want to get us back to the hotel rather than losing us forever because we don't trust the service.