Follow up review
Since my last review, I have stayed at The Surrey few more times. As a frequent customer, the hotel does not treat you any better, they treat you like they are seeing you for the first time again, there is no recognition. I have few favorite Four Seasons Hotels that they would remember last time I was there, which room I liked and send a nice card or basket.
I am currently staying at the hotel. I called beforehand to request for a room on a higher floor. Upon arrival, they told me that they had a nice quiet room for me on the 5th floor!. It was the exact same room I stayed at last time that was so noisy! Really?
When I stay at hotel for business, it would be nice to feel like I was coming home, especially at a hotel that I have frequent. At other less expensive hotels, I have received "Welcome back" at check in.