Stuck in Elevator for 45 Minutes, Horrible Corporate Culture
This was the hotel from hell. Charged over $300 a night for a property in poor condition. Worse part of trip was being stuck in elevator for 45 minutes--had to be taken out of a hole in the elevator ceiling. To make matters worse, their corporate culture is horrible. Hotel advertised "southern hospitality" but it was far from it. After showing little concern for trauma caused by their facility, local manager said he'd make adjustment to bill for my bad experience. Then he said he had no authority and advised me to call their corporate headquarters in New York, Amsterdam Hospitiality. Could not get past receptionist on on rare times that I got through to a liver person. Most of the time they didn't even have a live person to answer the phone. Worse experience in more than 20 years of staying in hotels.