below expectations
The noisy bar blaring techno music in the foyer during happy hour concerned me, the broken shower and toilet were annoying as was the room safe that needed a fresh set of batteries. They fixed the these issues promptly. The air conditioner / heater was another problem as they could not repair this so I spent a very hot three nights bathed in sweat during the end of winter till I complained way to loudly. I was suffering from dehydration in this incredibly hot room and it was very noisy from the air conditioning from the office block next door. I barley slept. They finally moved me to a larger room as compensation but again the plumbing was broken. The chap that fixed it said just to run the water for 10 minutes till it got hot it wasn't really broken, I said fix it now which he did but it took forever and then the next day the problem was back.
The place is pretty run down and pricey for what it is. The decor is cheap and lacks any sense of good taste.The foyer is awful. The location is convenient but noisy from late night reveller's as well as noisy heating and air conditioning ducts from offices next door. The staff seemed to struggle. Perhaps management could increase staffing levels to take some of the pressure of overworked front desk staff. I had long waits anytime I had to see front desk staff and they always seemed overwhelmed by the sheer number of guests.
For my next trip to New York I will pay a bit more and hopefully will not be so disappointed by my hotel room.
Pay a bit more and stay elsewhere