Full of ups and downs....
When I first walked in, I was very impressed with this hotel. The reception was very friendly and did a nice job of introducing the hotel to me. The location was very convenient to dining and Boston Common. The room also appeared very nice and modern, and I particularly was impressed with the full-sized bath products. However, several issues occurred during my stay. The hot water in the shower broke after one shower. We verified this as we still had hot water in the sink, so it wasn’t a case of the water heater. Maintenance fixed this issue while we were out. Next, our toilet broke and would not flush. We informed the front desk when we were on our way out for a wedding. We returned 8 hours later and the issue had not been addressed at all in our absence. Additionally, we went to the hotel bar for a nightcap. The bar is very much a nightclub, so we decided to take our drinks out on the patio to get away from the commotion. Within moments, the bouncer came to us and told us we could only sit on the patio if seated by a waitress. We informed the bouncer that we were hotel guests, and he said it did not matter, and we were asked to leave the patio. We instead took our drinks to our room to enjoy on the balcony. At the end of my stay, we had been double-charged for parking and had to work to get it corrected. All in all a mixed bag, and I probably wouldn’t stay here again.