Horrible!
When i arrived to check in there was no record of my prepaid reservation. I had to leave and return in an hour for them to straighten it out and get my room ready. The desk clerk was rude and unsympathetic about my inconvenience. It took 45 mins for the bellman to bring our bags and the only reason we got them then is because my boyfriend decided to go down to the lobby to see what was going on. Our bags were left unattended off to the side of the lobby. They were the only bags there. We should have known something was up when we noticed they provided earplugs. We heard sirens all through the night for 3 nights during our Wednesday through Saturday stay. The pool needs upgrades, there was mold at the bottom that you could see while sitting on the deck. The breakfast in the restaurant was terrible but the waitresses there were extremely nice. When checkout came it took valet an hour to find our vehicle. The neighborhood was seedy and the hotel experience turned us off from visiting Baltimore in the future.