Surprisingly bad customer service
I will not go into all of the gory details but let me just say...there are SO many hotels in Chicago that give OUTSTANDING customer service...The Palomar unfortunately is not. If you are booking a room for a special occasion such as we did (our anniversary) please get in writing that you will have a room not looking out over the adjacent hotel's rooftop air conditioning units...only to be told by Michael the front desk mgr "i can move you to another room but you're going to be looking at air conditioning units there too..that's the best i can do"..so much for booking months early & the hotel making "notes" to ensure we get a great view as we were planning on spending the evening in our room. Michael, you seriously need to go back to Hotel Mgt. 101!! You were rude & give Kimpton Hotel's a bad reputation...we'll stick w/Sofitel, Affinia, Omni, The Drake, Swiss Hotel, Hyatt, Conrad, The Allerton...all of these we've stayed at in Chicago and had nothing but outstanding customer service..thought we'd try a new place but now we know better!!