Dissapointing For A Holiday Inn
We received a great group rate for the room for our Convention. I read a Trip Advisor Review from a guest who said his room was cold. He continued to say regardless of what the Thermostat was set on, the temp or heat would not rise. I thought this was an isolated problem that I surely would not have to experience. The Temp in the 'first' room we entered on the 5th Floor was cool, and set on 72. We ran the setting to 85, but the unit continued blowing 'cool' air. Thinking about the above mentioned review, I went down to the desk to request a Blanket. The attendant seemed shocked that the room had no heat; but his response was "are you in a King room" I said yes, and he asked would you like another room, I said yes. So they moved me around the corner. Thinking ahead I came into this room to set the thermostat so it would begin to get comfortable for our return, & Increased the setting to 85. Upon our regrouping to the 'new' room, I noticed that the temp was still cool and I increased the temp to the max, put my hand over the vent and felt cool air. So we turned the unit off. We are still cool and even with the requested thin blanket, we slept cool. I tried to call my Wife in the old room to tell her to gather up our things. I called to the old room twice, but she said she heard no signal or anything after answering the phone. Now in our new room the phone is silent. Some hotels deactivate phones when the room is empty to keep housekeeping from using them, perhaps due to their inattentiveness they failed to activate our phone. I do not know. An additional note, she bought a can of soda from the hotel mart, and the can top was so cruddy it was disgusting.