Very Noisy, Poor Service
When I arrived at the hotel at 11 PM on a Monday night, I was first told to stand in line at the entrance because there was some sort of event going on. When the doormen finally realized I was holding luggage, they escorted us into the hotel (and were quite friendly). When we got to the front desk, the lady that checked me in was also very friendly and got me checked in quickly. However, she didn't explain where I needed to go to find the elevators so I ended up running into a lady with a clipboard who rudely asked for my name, what I was doing there, and then told me to turn around. Once I explained I was a guest at the hotel, she rolled her eyes and pointed me towards the elevator. When I got to my room, the walls and windows were shaking from the sound of the music from downstairs. I went downstairs to see if I could move to a different floor - when I first arrived back at the desk, a different guy was there and right as I started asking a question, he looked at me and just said: no, sorry, no, sorry - as if he didn't want anything to do with me. I'm guessing he thought I was from the night club - but that is no way to treat ANYONE at your combined establishment. Anyhow, he finally let me ask a question and he said he the hotel was booked and the best he could do was provide earplugs. I took them upstairs and tried to fall asleep with both the earplugs in and the white noise generator blaring. This combined measure was not enough to drown out the noise and I was kept awake until late in the night (~3:30 AM) before having to wake up at 6:30 AM for a business meeting that I traveled to New York for.