Overrated Hotel
As I write this review, I am still not sure why this hotel was rated as one of the best in New York City. I was promptly greeted by staff at check-in, however, I had no idea if they were employees or someone off the street. None of the staff were wearing uniforms or name tags. Maybe, the staff did not wish you to know their names in the event of any problems. After check-in the wait for the elevator was an issue because there was only one elevator out of two working. The room was an average room with a beautiful view of the rooftop of the building next door. If you stay at this hotel, be sure you are not on the 3rd floor. The room I was located in on the 3rd floor was right beside the room where the hotel stores luggage. All morning long, we could hear people coming and going in and out, slamming the door, throwing luggage, etc in that room, making sleeping impossible. The next morning, I even complained about all the noise. The staff simply apologized. I requested to move to a different room, however, they refused such request. You will not find any ice machine in this hotel. Be sure to request ice to be brought to the room. The 2nd night in the room I found that housekeeping decided to not leave towels in the bathroom. I had to request towels to be brought to the room. The gentleman who brought towels stood there waiting for a tip. I do not mind tipping for some special request, however for neglect in duties is not something requiring a tip. The next morning, you could still hear the noise in the next room which was used for luggage. There was no change. Upon check-out, no one even asked how my stay was. 
On a positive note, every time you return to the hotel, staff behind the counter welcomes you back. However, once you complain, they do not make eye contact with you anymore. The turn-down service was great. Chocolate and brownies await you. The room was very clean and the bed comfortable. The hotel is in a perfect location.