Customer service awful
I stayed at Hotel Intercontinental Times Square New York for three astronmically expensive nights starting Wednesday, November 29. The first day, no maid service ever occurred. After two follow up phone calls and a visit to the front desk, I finally had someone deliver a few clean towels...at 9 pm!!!
I travel enough that I understand oversights can occur. But no word of apology throughout this process. They started by trying to blame me, suggesting I had perhaps left a do not distrub sign out. Lousy initial response. Of course, I hadn't. I'd also been out of the room from 8 am until after 4. 
I was stunned by the complete indifference of hotel staff. I'm telling everyone about this one.