This is a Wonderful Hotel, with Excellent Staff and Great Location
I love this Holiday Inn Express and would rate it to be amongst the very best I have ever been too. Let me tell you why I have this opinion. Before coming to this Hotel on this Occasion I emailed them and asked if I could have a parcel sent to them, I received a immediate and pleasant response that it would not be a problem as long as my name was on it and they would be happy to hold it for me till I arrive, as it turned out the items I ordered, which I thought would be delivered in one parcel where sent in three lots and each time the wonderful front office staff sent me an email and confirmed they had received a parcel and put it safely away for me, and how they were looking forward to my stay. Manny the front office manager has been an absolute star, with brilliant communications and just made me feel good with what started of being a simple thing being a little more complex.
 
This Hotel is so well located that its pricing feels like you should be out of town, but it’s not, its within two minute’s walk to the hustle and bustle of Hollywood Boulevard, and many of the great sites and highlights of Hollywood are your door step. The rooms are fabulous, large and roomy with everything you could need, keep in mind it’s not a 5 star Hotel, but they behave as it is, my point I suppose is that it’s all well above expectations. Its all marvellous the staff are some of the most friendly you can find and I enjoy coming in after a hard day out eating, drinking and being a tourist, to their friendly warm welcome. They give you a great sense of being home. My welcome on arrival, after a long flight from Sydney, was lovely, Manny was there to greet us and even gave us a selection of rooms, he is an Ambasadore for this hotel and the great IHG chain.
 
Let me tell you they have a pool which after coming from a rather cool Sydney winter was a warm relaxing relief to sit around in the sun. My day starts with an amazing breakfast, the selection is great, there is mostly everything to suit most tastes,  and I'm having the pancakes with bacon. They have yogurts and different eggs, and a good variety of other delights, the staff ,(  Marietta and Veronica) in the breakfast room are very nice and if something runs out just ask nicely and they are more than happy to get it. It is refreshing to have such nice and pleasant people when you are on such a special holiday. Returning to your spacious room and nap in some of the nicest beds youll find with the famous Holiday Inn pillow menu you will find your favourite pillow type, call housekeeping and its done. Theres a 32 inch flat screen TV and bar fridge with plenty of room for your own items, I mention this as I sometimes don’t even have room for my Insulin without bumping over bottles, but that’s not a problem here. The Housekeeping is excellent and unlike some Hotels very much not in your face or way, it all seems to just happen effectively and efficiently without interruption, which is the sign of good housekeeping.
 
Our check in was early and done beautifully and we were offered a small package of water and some other items as a welcome which was a nice touch. Thankyou Manny, Jessica, Maecala and to all the front office staff, I love this Hotel and its your passion and friendly manner, the attention to detail and the extra checking done by professionals like Manny  that make this a home away from home and a truly lovely place to stay. I should mention that this is my second stay in 9 months and that I am a Platinum Priority Club member and I am very IHG loyal. But I also will write reviews on what I experience be it good or bad.  This year The Holiday Inn chain, celebrates its 60th Anniversary, I would like to thank them for letting me be a part of this by every wonderful stay I have ever had and all the special memories.