Cheap shots speak loudly
First impressions matter. Ours was not good. We stayed 3 nights in connection with a business function. We booked our king bed room weeks prior and it was confirmed. Apparently "confirmed" just means they'll take your money, not guarantee your room. Indeed, the guy who checked us in sneered down his nose at us and said that only gold level or above Marriott members can have their rooms "guaranteed" and that we were merely "confirmed" with a king "request," which means you just get what the the gold members don't want. Marriott really plays hardball with this--they do not have enough king rooms to fulfill their "requests." As a result, we were sent to a children's room--two double (not even queen) beds on a club floor. Had our business function not been scheduled there, we would have left immediately. I can both confirm and guarantee to Marriott that we will not be back. The room had a nice view and that was about all. It clearly was not made for two beds--they were crammed in so that the desk chair was backed up against one of them, requiring one of us to climb across a bed to move around if the other was using the desk. The furniture and furnishings were old and tired. The beds were not terribly comfortable, which in my experience is unusual for hotels these days. There were no robes, no shower cap (c'mon, how expensive can they be?), exactly three towels, no electrical outlets near the bed accessible without both moving furniture and unplugging a lamp. The coffee maker came with coffee for one cup and artificial creamer for half a cup. That said, they will bring you anything you ask for, but you really need to plan ahead. If you get stuck at this hotel, I strongly urge checking when you first get to your room for anything you would normally expect a hotel to provide and requesting it then. The air conditioning was noisy and didn't work well. Then there was the nickling and diming. Obviously no one at Marriott reads the business travel columns because they were charging $15 per day for internet access. For room service, they added BOTH 20% and $2 in separate fees to the published prices.
We were able to move to a king room on a lower floor for our next two nights. Definitely more comfortable, but the same things were missing as on the club floor and we had to call yet again. Same chipped furniture and tired decor. Air conditioning was even noisier--but it worked better and its noise helped mask the constant whirring and whooshing of the elevators right around the corner, which pretty much sounded like someone was vacuuming all the time. At this point we'd resigned ourselves to a seriously sub-optimal stay and did not try to move again.
On the positive side, the lobby is nice and the service, aside from the condescending guy at the front desk, was very good. The gym has a good assortment of equipment. The location of the hotel is very convenient.