Not worth the Price
I know this is a "great hotel" chain but what constitutes "great." It still comes down to basic services and courtesies. Staff was stiff, we had no help with luggage, had to drag the bags up to room. Front desk staff was not very helpful, small lobby, cold, nowhere to sit. The bar area was nice, large and comfortable. Room was small but well appointed. Maybe this is the culture of hotelling in the big apple, I've seen more gracious staff at a Comfort Inn!