Just passable - never again
I stayed 5 nights to attend a conference held at McCormick Convention Center. There was inadequate desk staff to handle guests - *always* a significant wait. The room: dated, worn. Knob missing from tv cabinet; the television was small and old, (and oddly, the picture broadcast at a 20 degree slant!); phone buttons to contact the front desk etc. were not working. The bathroom lighting was absolutely ghastly - care to see what you'll look like if you live to be 100? Coffee pot in the bathroom leaked crud with every use, had not been properly cleaned in ages. A/C was not functioning in the lobby or the adjoining restaurant. I had to hunt for someone to check my luggage and retrieve it before departure. My room key-card had to be replaced twice - simply stopped functioning. Cleaning staff were constantly yelling and crashing/banging things around in the halls. Spotted a monster cockroach crawling up the wall of the lobby on return one day. The lobby bathroom was filthy, paper towels on the floor. The positives: the bedding and pillows were comfortable, and the room air conditioner worked well, which helped drown out hallway noise.