The Hotel Giraffe DOES NOT STAND behind their services.
Within half an hour of check-in I received a call from the General Manager at Hotel Giraffe informing me that my car had been involved in an accident while in their possession on the way to the parking garage. Their attitude - not our problem - take it up with the parking garage as if they had no liability or responsibility for what happened. Neither the hotel nor the garage has paid for the damages eventhough repair estimates were promply provided. While I recognize the fact that parking is an outsourced service - in this case Rapid Parking, Inc. - the hotel has not done anything to facilate resolution. I am extremely disappointed in the manner this matter has been handled and continues unresolved. If you are looking for arrogance and complete lack of customer care in matters like this, then The Hotel Giraffe should be your choice in hotels. Good luck!