Dissapointment
I stayed at the Grand Hyatt for 2 nights in mid-September. The place seemed run-down. Our room had a bad cleaning supplies smell when we walked in. The lighting in the room and bathroom was horrible! Our bathroom seemed to be a handicapped room, but the front desk said it was not. The sink was awkwardly low, and the shower head was low as well. I am 5, 5 and it was just above my head, but for my Dad and brother they had to bend down a bit. The air conditioner control was hard to adjust, and old-but at least it worked. The sitting chair was dusty. The beds were small and uncomfortable. They only put 3 pillows on each bed, and they were really flat. There was no fitted sheet-so the sheets would get bunched up while you were moving during your sleep at night. It also didn't seem sanitary with no fitted sheet. The iPod dock did not work for my iPhone, and there are not enough accessible outlets for 4 people in this technological age. They have a large flat screen in the room, but the picture is fuzzy and very poor quality-definitely not HD. They only offer free wireless in common areas such as the lobby, which is completely inconvenient-especially for the rates of the hotel. The window curtain pole would not work to open the shades. However, the service was relatively good. The location was close to 16th street mall and many restaurants, but I would not stay here again.