Nice room but lackuster service at Front Desk
I was very disappointed with the front desk at check in. I understand the check in time is 4pm, but I was not given a room until 4:40pm. Arrived at the front desk at 3pm and inquired if any room was available for a check in. Was informed that there was none and I should check in anyways and when they have a room ready they will come and get me. Sitting right outside the hotel, I saw many groups checking in between the hour of 3 and 4. No one seemed to have to wait for a room. I went up to the desk at 4, and was assured my room will be ready in 5 minutes. 15 minutes later, I went up to the desk again, only to be told that she will come get me in a few minutes.I waited for 20 minutes and finally decide to just sit at the check in desk. After another 5 minutes I was given a room. Waited for a long time at the elevator, got up to the room and the key did not work. I was quite upset at this point and called down to the desk. Was told someone will be up shortly. Well shortly was another 5 minutes and the man was surly and remained in the elevator, checked my id and gave me my key. He did not apologize or say anything to me in the entire transaction.
I would have rated this hotel one star except that the room was very pleasantly appointed. I will not be staying at this hotel in the future due to the rather horrid experience with the front desk. Yes, everyone was pleasant but it felt insincere, the total lack of concern that I waited 1 hour 40 minutes for a room was not an experience I wish to repeat.