Such Promise
This is my fifth different Omni that I have stayed at and I had such high hopes that this one would turn out incident-free but I wasn't that lucky. We stayed here for 10 days and though it's pricey, I wanted to have a nice place during our time. It started out great, they got our room package correct. We even got an upgrade on the room! 
Everything was great until one day, the valet lost our keys. My son was bowling in a tournament so we just couldn't take a taxi and deal with it later since we had to get the bowling balls out of the back. I was allowed to look through all the keys they had and it wasn't there. We went to the valet lot and we found the car, locked, no keys in it. They called a locksmith and then a taxi so once we could get into we could get going but luckily one of the valet's found our keys...IN SOMEONE ELSE'S CAR! We did get two days comped on the valet service but that doesn't help with the days off my life I lost worrying about getting my son there on time.
I know that the valet group is "separate" from the hotel in a sense but this is the second Omni that we have had valet issues in so I am putting the blame squarely on the hotel for this, if they have issues then maybe they should discuss them with the valet company so these kinds of things don't happen.
The other issue was the bill. They overcharged me about $1,000 but fortunately I caught it early enough that they hadn't gone from pending to posted on my credit card so we got that fixed after a few days of going back and forth with them.
So many good things here, the buffet in the morning was great, all of the staff are wonderful, the room itself was perfect and the rooms are so quiet. Close to everything downtown made it great as well, it connected to the mall so you literally can walk from the hotel directly into the mall it was very nice.