Worker stole my cell phone! Management didnt even reply to my inquires
We went for a four day , three night stay at the Crowne Plaza in New York. upon arrival we were greeted at the front desk and told computors were down and we could not get a room. We had to wait an hour before checking in. Room was spacious no complaints. The morning we left I left my cell phone in my room ( there is no debate on this, I left it there, I was charging it) When I got to the airport in Montreal Canada I realized my phone was left in the room.(approx 3.5 hrs later) I called the hotel and eventually was turned over to security. They went to the room and said there was no phone there. So it is obvious that it was stolen by a staff member. ( i would suggest the maid service) After hearing this I sent four emails to Crowne plaza, (main office and the actual hotel. ) The main corporation office replied telling me they would send it on to the actual hotel in New York. The hotel in New York DID NOT even have the decency to contact me , let alone help solve the problem. I sent several emails to them with no reply. Very disappointed on how this was handled and how I was treated. We wil NEVER stay in a Crowne Plaza Hotel ever again. It is a shame that staff can not be trusted.