Don't stay here if you can help it
This is without a doubt the worst conference hotel I have ever stayed in (and I have been to a lot of conferences). The beds were lumpy and uncomfortable. The bathroom had the usual sign about saving the world by not changing the linens every day, but there were NO towel racks upon which to hang said linens--on the one wall where there should have been a rack, there was a picture of a cactus. There was exactly one hook, next to the tub. I am a Hilton Honors member and as such, I get free bottled water just for being a member. I am also a Hyatt Gold Passport member, which got me a bottle of water in the room that was mine for only $6.00 (in Phoenix, in June). My membership was also supposed to get me a paper, which I never got. The service in the restaurant upstairs was pretty bad: we ordered at 7:00 but didn't get our dinner until 8:30, at which point I was ready to eat my napkin. But the worst was the temperature in the room. When we got there it was in the 80s, and we couldn't get the thermostat to work; we called and asked them to fix it. When we got back from our meetings later that evening, the temperature was in the low 60s and still going down, with the fan on high--it was like being in a meat locker. I called at 9 to ask them to fix it, then called at 9:30 and again at 10. Finally at 10:15 I lost it and called once again, asking for someone to come immediately. At 10:30 someone finally came to fix the thermostat. The only thing good I can say about the hotel is that it is convenient to the conference center. Period.