Worst customer service ever. DO NOT STAY HERE.
The manager Phyliss Ward is negligent, unqualified and unprofessional. She does not care about her customers and should not be in this industry imo. The rest of the staff was friendly but quite untrained. The hotel is nice but I recommend you stay at another hotel if you want to avoid a headache and some unexplained hidden fees.
My family booked this hotel via Expedia because their website indicated that this establishment is pet friendly. I even confirmed this with the girl at the front desk when I check into the hotel later that day. I asked her if there was a pet deposit fee and she told me that their was none. The next day, as I was walking my dog downstairs another front desk receptionist told me that this hotel did not allow dogs. I quickly informed her that this must have been a mistake since their Expedia page and the girl at the front desk last night told me otherwise. She retorted that the website needed to be updated and that the girl did not know what she was talking about. After consulting with her manager, I was told that they would accommodate us if we gave them a 150$ cash deposit. My family was willing to give them the money,but all we asked was that they in turn give us a official receipt of the transaction. They refused to give us a receipt. Uncomfortable with the fact of giving them cash without documentation after they the have already made past mistakes we told them we would not give them the money unless they were willing to draft an official receipt. After disagreeing, the manager told the the girl at the front desk to tell us that we were kicked out and had ten minutes to leave. I then asked the girl at the front desk to see the manager in person, in which she replied "My manager doesn't want to see you". Since we booked for two days and only stayed for one, we informed the girl that we will be needing a refund for the one day otherwise we will be contacting our attorney. Immediately after we arrived back to our room to pack, we got a call from Phyllis Ward. I informed her that we wanted a refund for the day we weren't staying which was the least the hotel could have done for us especially since they made a mistake and are kicking us out instead of apologizing. She abrasively told me that their will be no refund, in which i replied that she'll be hearing my attorney. As we were leaving, the girl at the front desk showed us a receipt of our stay with a zero balance. Thinking that we received a full refund we gladly left the hotel, hoping to never have to think about this horrid experience ever again. A month later, I looked at my bank statement and to my surprise, not only did they not give me refund, they actually charged me an additional day separate to what I had paid to Expedia. So in total, I paid the two nights stay I original booked via Expedia along with an additional one day charge the hotel made on my card. Expedia had to call the hotel to confirmed all the details in order to give me my money back and later told me they could not because the hotel said they will still be charging for the two nights. Currently, I am on hold with Expedia sorting everything out because the hotel management failed to inform Expedia that they charged our card separately. It has been two hours, because the Expedia rep is trying to get in contact with the manager. Needless to say, this has been the worst hotel experience in my life.
For the entirety of this nightmare, we have not once talked to the manager, Phyllis Ward, in person. Instead of stepping in and mediating the situation she chose to ignore it. Not once did we hear them apologize for their mistakes. In addition, I had my extended family book the hotel at the same time we were there. After my aunt's family checked out, they were shocked to see a $170 fee on their bill. They were informed by the front desk receptionist that it was because their 3 year old was running down the hall and they proceeded to play a video of it to her. They never warned them about a no running fee for kids prior to charging them and there was also another family disgruntled to find the same charge on their bill. 
I never write reviews but for this hotel experience I'm making an exception. In summation, DO NOT STAY HERE. This completely ruined out family's weekend. I will never again book via Expedia, nor am I ever stepping foot in this hotel ever again.