Does not live up to hilton name - bad service
Typically, I think of hilton having good customer service. Not at this location. First off, I dropped my wife, kids, and luggage off at the front since I wanted to go park on my own and save $20 a night. (btw....if you park behind the hilton, it's $25 bucks a day versus $45 in the Hilton). I asked my wife to check in for us. She waited in line for 10 minutes, and then I received a call. She told me they would not check her in since it's under my name. I asked her to put them on the pnone, and she said they would not talk with me. 3 minutes later, I walked in and by then they had already moved on to the next customer. Of course, I was mad, but I figured I could handle waiting in line for a few minutes. Then, another line started to form as many people began to arrive at once. I realized we were all standing in the Hilton Honors line, and others were entering on the main line. So of course, the clerks started helping those people just arriving in the other line (not the Hilton honors line) before us! Why are there two lines and if so, shouldn't they be helping us in hilton honors line first regardless (i'm not sure most people noticed the difference in lines and no one was helping funnel traffic). So there were 3 desk clerks to help the 20 people in line. I thought they were short staffed for such a nice hotel. Of course, there were 7 bellmen waiting to grab our luggage! Maybe they should switch up their staffing and prioritze what guests really want? fast, speedy check ins after long drives in traffic. When I got to the clerk, I told her it was rediculous that my wife couldn't check us in? She never even asked for ID to see if the same address and last name? Also, I put a sign on some pizza boxes to throw away each day, and they never threw them away. the bar (not the irish place) has sllow service too! Overall, a nice looking hotel with horrible service.