Management needs to go back to hospitality school
My daughter and I booked this trip in January 2012.We paid for a garden room at over $200.00 per night. Our first night there a music video was being filmed outside our room at 11:00 PM. After 3 complaints to the night auditor and several arguments with him, security finally had the production company leave at 12:30 AM. Asked to speak to manager the next day, was told she was not in. They offered the room for free for that night. Spoke to the manager at checkout, she was almost as rude as the night auditor. I called the corporate office twice, and asked to speak with General Manager. I only received a call back from the original manager who left a message on my answering machine. With all the beautiful hotels by the water in San Diego, I'm sure they value their guest experience. Do not stay at this hotel unless you DON'T want to get any rest, or a sincere apology.