A member of the reception staff was rude!
A nice hotel, in its simplicity, but: 
1. I wish I'd known prior to my stay that there would be no breakfast as part of my package. Very inconvenient. 
2. There was a lady at the reception desk who was often rude and dismissive. 
3. The cleaning staff kept thinking we'd checked-out, and opening the door each morning!
4. Our door key/card stopped working 20 minutes before we were to collect our bags for check out!