charged us twice - no call backs
I pre-paid for two nights through hotels.com and upon check out they charged my husbands cc for the room that I had already paid for. I was at a conference (reason for stay) and was not able to be there for the check out. He was just told to sign and didn't realize he was being charged again for the two nights. I called the hotel 3 times and was treated very, very, very (did I say VERY?) rudely!!!!! I was always transfered to the "managers" vm and have not recieved a call back-it has been 3 weeks now. I called hotels.com 2x's and after repeating the same info on 2 half hour calls and was told they would rectify and call me back both times.....guess what.....NOTHING!!!!! The hotel was chaotic,front dest staff was RUDE! and to have an attitude about a hotel that was disgustingly filthy is beyond me!! Manager should be fired!!!! DON'T STAY!.....Yuck!!!