Horrible customer service!!!
I booked a place at the hard rock for my 25th birthday, and we had 3 people staying in my room. Since this was over the labor day weekend they extended their rehab pool party to include Sarurday. The room only came with 2 tickets and when we asked to purchase a new one they said there were no more available. I paid $300 for the room and we werent even allowed to use the pool. When I booked the room the attendant mentioned nothing about the pool being available and the pool was one of the main reasons I chose this hotel. They shunned us over to the Hilton pool which was more like a motel 6 pool with no bar either. I have stayed in downtown San Diego before at other hotels that were cheaper in price and more accommodating. I was thouroughly disappointed in the customer service that I received especially for the price of the room that I paid. I will never return to this hotel and will take my money elsewhere.