Not Impressed
Stayed here recently for a Conference. Was not impressed. The location is excellent. Disappointed that the room had double beds instead of queens - didn't think any hotels still had double beds. The pillows were uncomfortable. Customer service was lacking. Had to repeatedly call before requests were met. Surprised that they actually want to charge you to use a locker. With what you pay to stay here, that is ridiculous. We stayed in a beautiful customer-oriented hotel in Monterey before coming to San Francisco and it was such a stark difference to what we experienced at the Marquis. The lines were always long. Not sure why Starbucks closes so early. Trash was not emptied. Overall I would not choose this for a personal vacation.