Need to update to the internet age
I met my husband in the Fairmont Calgary, and subsequently fell in love in the Fairmont Lake Louise, so have nothing but good will towards this venerable American hotel chain. The Olympic in Seattle is another classic Fairmont - grand but comfortable, in a great location, with impeccable service. It has a particularly nice spa and pool. However, the hotel badly needs updating so that classic doesn't become merely old fashioned. One major bugbear. The hotel still treats the internet as if it is an optional extra - charging $15 daily charge for a truly flakey service with dismal speeds. Wi-fi is now as essential as towels or a comfortable bed. A hotel that trys to charge me extra for wi-fi has me grumbling from the get go, especially when I am paying a great deal of money for my room. Good wi-fi is critical, without it I can't function in business.