It's an Intercontinental...
The staff do try hard, I'll give them that - the service is great. I stayed here on business twice and had a room on the 10th and 15th floors respectively (upgraded both times) - beds are very comfortable and you get all the amenities you'd expect. But this place has no soul, the location despite affording great views, is a complete pain to get to and from, the walks are arduous up the hills so be prepared to Cab if you're going anything more than a block.
Hotel room was average size, but the usual things like charging $18 a day for internet access, $6.50 for a bottle of water in your room left a bad taste. Also there was a haunting whistling on the floors due to the wind - I got moved after complaining about it, I wouldn't have been able to sleep!
Top of the Mark is extremely expensive (great views, but tourist trap).
Would I stay here again? Not by choice - there are many, many better options in SF, but for business it did the job.
The experience you get in every intercontinental is one of complete obliviousness to the city in which you reside. It's such a missed opportunity. I could have been in any hotel room, anywhere in the world, which is a shame, I don't want a homogeneous experience, I want a taste of the city.