Poor Intercontinental experience
We stayed at this property for four nights, expecting good things based on location and previous reviews. I am a Priority Club Gold member and had recently stayed at some great Intercontinentel hotels so was expecting a lot from this hotel.
The issues started with the checkin where the lady was borderline rude. No welcome of any sort and when I mentioned that I was a PC member she simply looked at me and said that because I had booked through a third party I wouldn't be receiving any points. Apparently my membership no longer matters if I do not use their booking system. 
The bellman did not offer any help with the luggage and the entire stay there did not open the doors or say welcome back once. This was very different to the other Intercontinental hotels we have stayed at where the bellman are always very welcoming and very helpful. 
The cleaners were even less helpful and somedays the rubbish was not emptied, the coffee machine not cleaned and the towels not changed.
The room itself smelt damp although we didn't notice this until we turned the a/c up to a normal 70 (it was set to 50 when we arrived - we realised later to mask the smell and humidity in the room). The beds were comfortable and shower spacious however.
Wifi was also an additional 12.95 per day which in New York seemed unnecessary since free wifi connections were everywhere (I even managed to get free wifi in the middle of Central Park!!). Charging an additional fee for this when many other hotels include this for free seemed unnecessary.
We were very disappointed with the service at this place given it was the flagship brand in one of the top cities in the world we expected much better. I have received better service at a Holiday Inn. Would not stay here again.