WORST HOTEL I HAVE EVER STAYED AT!!!!!!
I don't even know where to begin with this hotel. My boyfriend and I needed a place to stay for one night in Detroit before we flew back to Orlando the next day. We drove from upper Michigan to Detroit as we flew from the Detroit Metro airport. There was a Tigers game going on at the time and we found a lot of places to be booked. I should have known something was up with this hotel since the location is fantastic, right next to the stadium during a Tigers game, yet this hotel had rooms available and others further away were booked! Hint #1. We are used to staying in older hotels but there is a difference between old and clean and old and filthy and inhumane with no working air. They put us on the highest floor, the 10th floor, in room 1011 I believe it was. It was the room at the very end of the hall so it was more triangular in shape. Upon first walking in I noticed how unbearably hot it was but we were told at check-in that the room had been sitting with the air off so it would take 30 minutes to cool down once we turned on the TINY window unit that looked old and unserviced. I wanted to freshen up after the 5 hour drive but we had to run out of the room due to the fact we were both sweating in the muggy, stale, unbearably hot and humid room. Before we ran out to let the air cool the room down, I noticed the green old carpet with white stains all over and the old and dirty couch with white stains on the arm of the couch. I turned the bed sheets down only to notice what looked to be old blood stains on the back of the bedspread that apparently could not be washed out.. EW! The bathroom was another story. The sink cabinet door was falling down, the toilet looked as if crap stains were left all in it, the shower had scum and stains all over it, the blinds were broken. The bathroom was also a closet and on the shelf was a used pair of black panties left just sitting there. If the room was cleaned how could they have missed a pair of used black panties left sitting there in the bathroom?! The bathroom floor had dirt piled high in the corners. I would not walk anywhere in there without shoes. The blinds were pulled up and I went to lower the blinds to let the room try to cool down (it was every bit of 90+ degrees in there) and the blinds fell down and hit me on the head! We left to go eat dinner, hoping to return to at least a cool room to get us through the night until we flew out the next day. When we returned, 5 hours later, we walked into a room that was now only about 88 degrees or hotter with 100% humidity, muggy, and stifling stale air. I sat near the tiny window unit and had barely cool air hit me. We immediately started sweating profusely. You couldn't even walk in the bathroom because it was even hotter in there. We called the front desk and asked about the air and asked to be moved to another room only to be told that "moving to a new room will not be any better. The window units are old and need to be replaced and they do not really work." and he even said "you have it better than most people as the 10th floor is the cooler floor." My boyfriend ran out to get some bottled water as I was feeling dizzy and sick to my stomach from the stale heat in the room. He brought back a bucket of ice and I ate the whole bucket of ice just to try to cool off. I live in Florida and I have gone through hurricanes with no power and this hotel was just as BAD!!!!!! My boyfriend then called down to see if they had a fan we could use. The front desk guy said he would ask the security guard when he gets back from his rounds if they have a fan. Mind you.. the security guard was SLEEPING in the lobby chair when we walked in from being out that evening!!!!! An hour later still no fan. He still could not tell us if they even had a fan and it was now 3 am. Yes, we layed there sweating and dizzy until about 4 am when we had a plane to be on the next day. I even thought about sleeping outside as it was COOLER there. I finally fell asleep only to wake every so many minutes with my hair matted to my neck, the pillow wet with sweat and everything else soaked! That morning my boyfriend took a shower only to get out and immediately soak a towel with sweat and have sweat pour down him right after a shower. We could not run fast enough out of that hotel!!!! I told the front desk lady at checkout everything only to be told the manager would call us the next day about everything. Well it has now been four days and no manager has called us and I am NOT surprised. The lady that morning also told us we were actually on the hottest floor and the guy overnight should have moved us to another room. I cannot speak for the other rooms but I can say the room we were in was filthy and a sweatbox that was completely inhumane for anyone to have to PAY money to sleep in!!!!!! And not even so much as an I'm sorry from the manager that was supposed to call!! WHAT A DUMP!! Not only that but the next day I was dizzy and sick to my stomach and almost throwing up from the room. To date I am still sick (4 days later) and I think I was breathing in mold from the air conditioner that didn't work and hadn't been serviced in who knows when! My glands are still swollen from this hotel! I will sleep outside before I ever come near this hotel.. ever. It is the worst place we have ever stayed.