With Four Seasons's Name Without Compliant with Four Season's Standard
My wife and I flied to Denver from Australia to celebrate our 2 years wedding anniversary from 29th-Jun to 1st-Jul
We used to stay in Four Season in some other country like Qatar, Indonesia and etc with very good experience. Because of this time was for our anniversary, so we chose a corner room which pays $50 extra than the standard room. Therefore we had a higher expectation for our stay. However, I have to say I was total disappointed for the facility from this hotel and some services provided. Overall Four Season Hotel Denver did not meet our expectation. Here I just list some of the points for other visitor’s reference 
1. The hot water system did not work completely for standalone tub at our the 2nd day‘s stay. That made the tub as decoration only. For a 5 stars hotel, this is not acceptable! 
2. Drainage system was not in working order, have to call engineer to fix it. 
3. The shampoo, soap, and lotion in the shower room did not been re-filled at the 2nd day, we have to call house-keeping by our self to equip them.
4. For our most important anniversary dinner in Edge restaurant, we did wait almost half hour for to get a seat which under even we had a reservation. This makes this reservation system like a joking.
5. Try to connect to internet inside room without any luck, then called front desk for help, and they said they would call me back, unfortunately I never receive the call back. (It was proved that the internet system was down for few hours, in this case, reception should be informed by IT dept at least, I may say there is lack of commutation for the system)
6. Ordered one beer at the pool side, and then give me another alcoholic drink instead. (even though, they did not charge me for that drink)
7. Pool was closed for private uses at 6pm on Sat without inform guests, except the ones came to the gate of pool to check the sign before the event. why not send a note to each room, or hang a sign at the porch in each leave
8. The dessert on the glasses office table charge $5 without any price tag nearby. We all thought that was a welcome sweet with free of charge!
9. Scale in the room was not working, another decoration.
....
All those things above are all acceptable and common for a 3 stars hotel. BUT, as a 5 stars hotel under four season’s name, charges almost $400 / night, they should not let their guests have such many experience just within only 2 nights! 
With some improvements, I wish Four Season Hotel have a good business in the further.