Overall barely acceptable
Overall my 5 night stay at this hotel was barely acceptable. When I checked in I was informed I could only stay in a room the first night and then would have to change to another room in the hotel for the remaining 4 nights. It is very inconvenient switching rooms during a stay at a hotel and I believe this is simply poor management given I had a guaranteed booking that was setup months in advanced. Other evidence hotel is poorly managed- a room number on my floor had fallen off and was simpy leaned up against the wall for several days, the time clocks near the concierge desk for cities around the world are all incorrect, Only stay at this hotel if you have to for business. Do not consider for pleasure. Tips: The buffet breakfast at LBs is very very good so get a room rate that includes breakfast if not too expensive. The hotel seems to give access to the lounge floor quite freely (I think the check in staff give this because they are embarrassed about their hotel) so try and ask for that when checking in (but do not pay for it as it is not worth it). Please also note this is the first Starwood hotel I have stayed at where the SPG points were not automatically credited to my SPG account. Again this is further evidence management at this hotel is lacking so do not stay here if you are looking for SPG points either.