Such a disappointment
This was the first time my family had ever visited Philadelphia, so we naturally wanted to stay in a good location in a hotel that had a good reputation. We arrived later than we expected, mainly due to a lot of traffic delays (we got in around 10pm). The front desk staff seemed fine, not too friendly, not exactly rude, but we were too tired to think much of it. The lobby seemed to be nicely decorated, so we were sorely disappointed when we walked through the door to our room. There was dust in all of the corners on the carpet, which was coming loose from the walls. One of the lights in the bathroom was blown out (did housekeeping really not notice that?!). Our toilet had two pubic hairs as well. When we turned down the sheets, there were crumbs in the bed! The guy working the front desk came up and changed our sheets himself, because he there weren't any housekeeping staff on duty--it was only 11:30pm! Then, we went to park the car in the garage, which cost nearly $20, a fee no one told us about when we made the reservations. After we had parked the car were leaving the garage, a fight broke out among four people (meaning we ran like the dickens out of there). Just outside, there were three prostitutes soliciting everyone walking past. We didn't get much sleep at all because of the loud street noise. Our room was also right next to the elevator, so we heard drunk people coming in throughout the night. Breakfast was decent, but nothing to really write about: Scrambled eggs, sausage links, make-your-own waffles, fruit, and breads/cereals. When the front desk manager was told all of this the next morning, she was quite rude and said that they had already taken $20 off the bill for the unclean beds so we shouldn't expect any other type of compensation. This was an affront to my family, as we were not asking for a cheaper bill (although the value of this hotel is NOT what they charge). I would never stay here again, even if they marked it down by half!