Another perfect stay!
Once again, my New York stay was perfect. As a frequent traveller, I want fast efficient no fuss high quality service and this hotel always delivers. The newly refurbished entrances make access easier and food and drink from the Restaurant Above and the adjacent bar always great. The staff go out of their way to make me feel welcome particularly Raquel Ortiz on the front desk who emailed me back when she was on leave to tell me that she had dealt with a room rate problem I had with a booking. The problem I caused but she dealt with it immediately all the same . Thank you Raquel! I will always stay at this gem of a hotel as long as I need to stay in or near Times Square.