Shameful
Stayed here for a convention. Have stayed at this hotel before and had a good experience but my recent stay was horrible. In addition to my room, I booked rooms for colleagues and I also booked the 32nd Floor Presidential Suite to use as a hospitality suite for meetings and to entertain clients in. The Presidential Suite had a giant neon yellow stain on the carpet, which the hotel covered the next day with a throw rug because I insisted they fix it. The doorbell to the Suite played "Joy to the World"... In April! We had prearranged catering for meetings and they did not deliver food on time and had trouble getting the orders right. Housekeeping threw out all the soda, beer and bottles of alcohol (that we paid for) when they cleaned the room, even though we weren't scheduled to check out. My personal room had ac problems, which couldn't be fixed. I had to move to another room, which had plumbing problems. That room also had a mattress that had a coil sticking out of it. The hotel had very little bandwidth so it has hard to download email and impossible to stream netflix. I got stuck in the elevators twice during the week I was there. I had issues with room keys being coded properly. I walked into my room one night and found a giant bag of dirty hotel laundry. Was double billed for something that cost $1,400. Not a good visit. Between the $1,500 per night suite and the $262 price for the rooms with a total spend of about $32,000 at that hotel while we were there, one would expect more. I spoke to their sales manager and their executive assistant hotel manager and was told they would address those issues but was not offered anything to compensate me for all the inconvenience. I was told they threw the mattress with the coil sticking out away but I shouldn't have had to point that out for them to take action. Completely shameful. They have a four diamond award. I don't think they even deserve one diamond. I question the last time the hotel was evaluated by AAA because service has gone done the drain.