Teachers Learn a Lesson
Very disappointing. We were attending a workshop at the convention center and booked there due to the location. Upon arrival(Wednesday late evening) we were met with a very musty odor,a young lady with an older gentleman(named Ms Connie) and helpful desk staff. After seeing our room we decided we would check out and stay the following evenings in a larger room. Since none were available in that hotel we requested that our reservation for FRIDAY night be cancelled. The young man at the desk that Thursday afternoon would not cancel and when asked about the cancellation policy said that it is well known that reservations can not be changed during a football weekend. He simply would not help me as I explained I knew nothing about a football game and was giving over 24 hours notice. It turned a tad ugly, his attitude was that of ambivalence with a side of amusement.I wonder if the occupancy code was being violated by having 4 people in such a small space?? We literally had to line up in order to move around the room. In no way would I give a positive recommendation...