Never had a hotel experience this bad - 4 stars is not right.
Worst experience I've ever had in a hotel, and their 4 stars on TripAdvisor is completely bogus. Here's why:
1. Totally irritating and long check-in process and smallest lobby ever built
2. Stains on the runner, hair in sheets and the whole bed looked skeevy.
3. Other guests were having all kinds of other issues - malfunctioning room keys, messed-up room booking, long waits, etc. 
We decided this wasn't worth the $115 for the night and asked to leave. The one saving grace of the Chandler was that they let us free without charge after we explained our issues.