Good hotel & service - let down by adjoining pub
This was a tricky review to write as our experience here was mixed. The hotel itself was very nice, if a little tired in places. The room was very nicely done, with a modern tv, comfy bed, and mini bar.There was no view (we were at the back), however this did mean it was quieter as were weren't right on the street. The only real problem we had with the room was that the bathroom door was a sliding door rather than a proper door, and never seemed to shut or lock properly. There was lots of hot water, and a powerful shower over a small size bath.
The staff were very friendly and helpful. The front desk booked the airport shuttle for us, and it arrived with no problems. We had an issue with the toilet, and someone came up to fix it immediately. There was also a computer room with printer, which was free of charge, and a room with a couple of exercise machines. Outside there's lots of shops and restaurants, with union square just round the corner. However if you want to go further, down to Fisherman's Wharf for example, it is not somewhere you can easily walk! We did it once, but it is so incredibly steep - unless you like the challenge, you would need a taxi or public transport to get down there.
The downside of this hotel for us, without a doubt is the adjoining pub and breakfast. The 'pub' is a dark, dirty and depressing area, with no character or charm. The breakfast was limited, some fruit, cereal and cardboard boxes with pastries and muffins in. We used this for some coffee and fruit in the mornings, only because it was free. Once we ventured in for a meal, but despite the menu up outside there didn't seem to be anything other than a few hotdogs available. We didn't go in at any other time.
Overall, not a bad hotel, but definitely let down by the pub. For us, a bit far from other attractions, but good value if you don't mind a bit of a walk or bus ride.