not a great area.... a hotel with lots of history...
I stayed at this hotel as my husband was attending a conference and I joined him for the weekend in Chicago. The area is only just ok.... There are nicer hotels and better located for the price along Michigan Avenue. The hotel is one of the biggest I have been in. The lobby ceiling is amazing, but sitting there having a drink is like sitting in Grand Central station.The drinks are very expensive - double what we were paying in a restaurant... It is not a relaxing experience at all. The room we were allocated was on the 9th floor and was just lovely. It was extremely large for a city hotel and decorated to a high standard. The bathroom which was extremely small, badly needed to be redecorated and tiles cleaned properly. The downside to the room was that there was an inter connecting door to the next guest room. This of course was locked, however we were awoken to children screaming at 6am in the morning.... not great when you want to relax..... You could also hear the street trains, however this did not bother us at all... There is a starbucks in the lobby which is great and there is also a small deli/bakery just outside the hotel if you have not booked in for breakfast. Also wi fi is available but you have to pay extra for this service... considering it is a major conference hotel with business people i thought this should have been free... At check out at 12.00 there was a large queue and only three customer service agents at the desk... two of them were dealing with hilton honors guests. For such a large hotel they really need more staff at check out time.