Fortunately, it was a brief stay
We stayed here for a company event, fortunately it was brief - rooms are small, small, we were on the 5th floor - very noisy, no view. Left room late morning for brunch etc, for some reason room was not cleaned all day and we were tired, we just called down for clean towels. Housekeeping was very apologetic however. 
Valet parking/bell staff were nice but be prepared- expensive - that is SF. Front desk was swell too, but between the tiny room (I've stayed at other downtown SF hotels before and trust me, these are NY City small - barely any room between walls and bed), the lack of timing on housekeeping side, along with noise and parking costs - you can do better elsewhere.