Mismanged, Overbooks and lies ..Dont trust them !
BEWARE THIS HOTEL OVERBOOKS ! ..We checked in and they said 20 minutes untill the room would be ready , then 20 minutes latter they said it would be 6~8 hours to come back at 4:00 pm, go figure. OK ,So they checked our bags in and we came back at 4:00. THEN , they said there wasnt any rooms left because something had happened to an entire floor of the hotel. The manager said there had been an "event" and it couldnt be helped. THIS WAS A FLAT OUT LIE. The hotel shuttle driver accidentally told us the truth , that they had just overbooked by like 12 rooms.
They offered to pay for us to stay at the Four points , I heard that they had done this for 12 rooms that day alone. The Hotel shuttle driver told us they had just overbooked by 12 rooms and he had been shuttling people all day.
The staff was sooo disorganized , the communication was pathetic , they simply didnt have anything together. The lobby looked nice , good luck if you book this room !