A dump!!! Worst hotel experience in NYC ever~!
It started when we checked in Friday night-the room they gave us had so much smoke stench after one minute in the room both my eyes and my husbands were watering. We called downstairs and got another room on a different floor which was fine till the next day when we realized the A/C was not working and there was no blow dryer in the room. A guy showed up in 1/2 hour said "yea-its not here" for the blow dryer and never saw him again. My husband finally got one from the maid from another room. When we called down about the lack of A/C as it was really hot in the room the gal at the front desk said-"what do you want now?". They sent a guy up in 40 minutes who said "yea-I can get the fan working" we don't turn the air on till May-not any help when it's hot in the room. He also mentioned opening the window which of course only opens 3 inch's tops. I did notice that lots of other folks had their windows open also as that was the view we had of other rooms 5 ft away from us. Did not help much-but thank goodness we did not spend much time in the room. The noise from the other rooms was terrible so even if you could sleep you would be awakend at all hours by drunks and partiers. We had to get up at four this morning to leave and the drunks started arriving on our halls yelling and screaming from 2 am to 4 am when they returned from the bars. They must have sent security up Friday night because they settled down around 1 am then. Anyway when we got our bill this morning it had three $1 charges on it for the calls we had made down to the front desk with the problems we were having with the room and when my husband asked about them he got them taken off by a very surly front desk agent. We were lucky to get out of there early this morning as the elevators were not working at all and they had to get those back working in order for us to get down from the 22nd floor-they just kept saying "pin" when you tried to put the 1st floor in to get out of the building. At this point the Hotel California from the Eagles was looking good. (You can check in but you can never leave). Don't even get me started on the little bugs around the bed frame that were biting that I am now putting ointment on!! The staff and service folks here are terrible and not helpful in the least-I would not stay again if I got a certificate as a gift-you would be better off on the bench's of Central Park!