Should have checked before booking
This hotel combines small rooms (i am aware most Manhattan hotel rooms are small) with bad service, to few elevators and a crowed lobby and queues to reception.
i was requested to change rooms, for no apparent reason, i was under the impression the first room was a backup room in case of overbooking as i checked in very late, but I was actually downgraded to a smaller room the net day. In total i must have spend 1.5 hours queuing at reception to change rooms just to find the new room had no space to move.