Can they get the van and keys right?
We stayed here courtesy of United Airlines, who put us here due to flight delays. We arrived at the ground transportation center at Bush Airport at about 11:00 pm. An Americas Best van was full and just leaving. The driver assured us he would drop off his passengers and return for us. At almost 12:00 am, as we were standing, holding our sleeping children, another hotel's van driver had pity on us and drove us to Americas Best Value Inn, where we found their van parked and dark. Apparently, we were not important enough to return for.
Then, the comedy began. The first room we were given was already occupied, and we were horrified to walk into a room in the middle of the night and find someone already sleeping in it. The second key we received was for a room with a door that would not close. The third key was for a room with a door that would not open. Finally, the fourth key opened a room in which we stayed. The ceiling had water stains and a hole in it. The shower was dirty. The air did work, thank goodness. The pool definitely looked as if it had seen better days. There was a breakfast of smooshed apples and bananas, and waffles, coffee, cereal, and juice. The front desk people seemed nice, though overwhelmed by guests who had skipped out without paying, and they didn't seem to be too happy to have to deal with this and broken stuff in different rooms. The hotel looked nice from the outside, but it is not one I would recommend, unless it is free!