Poor Management
I stayed in this hotel for one night this week (the second time I have stayed there in about a year) and was awoken at 2 AM by banging noises coming from the air conditioner. I was was forced to turn the air conditioner off and attempted to sleep in my room turned sauna. When I brought this to the attention of the "manager" he unapologetically told me that I should have called down to the front desk at 2 AM and they would have switched my room - I'm not sure why he thought that my switching rooms in the middle of the night would have improved the quality of my stay in his hotel or whether pointing out that I could have done so would make me feel any better. I'm also not sure who decided that this daytime manager that I dealt with is in any way fit to manage a hotel - I can assure you, he is not. Although I will be back in the area visiting a client several times in the near future, needless to say, I would never return to this hotel again - there are other choices in the area. In addition, I do travel a lot and stay almost exclusively in Starwood properties - I will also reconsider my loyalty...