Pretty good night's stay
I recently stayed at this hotel due to weather conditions and a missed flight connection.
Let's start with the good things. The room is big. The main atrium of the hotel is grand in appearance. Has the feel of an upscale hotel.
Checkin was terrific. VERY friendly checkin staff that were doing a great job accommodating a long couple of lines of stranded travelers. Kept cheerful and kept the line moving. Fruit in a basket at checkin was a welcome. So, the hotel had grand feel and the staff definitely set a very positive tone. Checkout was quick and equally courteous.
The room was large, but overall, disappointing. VERY dated in appearance and furnishings. I had a light that didn't work (I didn't tell the staff, I was only there for 6 hours between flights). There was a strange, somewhat moldy smell in the bedroom. Not overpowering, but it was there.
Shuttle service was very SLOW getting to the airport. I called, and was told 10-15 minutes. It was over 30 minutes when the shuttle arrived, yet the hotel is very near the airport. Not sure what slipped here, because there were a lot of passengers waiting for that shuttle.
I would stay here again for a layover or passing through Charlotte. Staff really set a positive tone. If you can get over the dated decor, I'm sure you'll have a pleasant stay.