Westin went beyond the call of duty!
I booked two rooms at the Westin Copley Place in Boston for a little family celebration of my mother's 90th birthday. The hotel upgraded one room to a junior suite so my sister and I could have an adjoining room with our mother. I had ordered flowers, which were in her room when we arrived. The concierge sent up some fruit and four servings of Boston cream cake with a birthday card for her. When the concierge booked the restaurant for her birthday dinner she mentioned it was a special birthday and the waitress brought the dessert with candles. The hotel staff did everything possible to make her feel special, and it certainly worked. She had the best birthday ever. Even the housekeeping staff wished her all the best on her birthday. 
In addition, the rooms were spacious, clean and modern. The air conditioning was effective and quiet. We had great views of the city and an ideal location. The room service food was generally good (except the roasted chicken soup which was flavorless) and the seafood restaurant attached to the hotel was convenient and reasonable, with fresh, well prepared food. The concierge recommended two local restaurants, Sorellina and Mistral. While they were expensive, they served some of the best food we have ever eaten. They are both fabulous places to eat in Boston. Mistral even had their car service drive us back to our hotel after dinner.
Thanks to the Westin, and especially Val at the concierge desk, for a memorable vacation and special celebration. Well done to all!!
Once again, reading reviews on Trip Advisor ensured a quality experience.