Billed as chic - Anything but
Booked this hotel due to good reviews and its recently refurbishment. Saying it is disappointing is an understatement. I’ll list my top 3 complains and one beware.
The website states you stay for one night and get 7 nights free parking which only applies to “Park and fly”. If you stay at the hotel but do not "park and fly" you pay $20 a night valet parking. Yes you read that correctly. Stay 1 night, fly and return get 7 nights free. Stay 7 nights on vacation and you must subsidize those "park and flyers" at $20 per night. Makes a lot of sense doesn't it?
Staff is SEEMINGLY pleasant and helpful but are not up on the finer points of customer service and honesty. I WAS NOT told on check the air conditioning was broken. When I called the front desk I was told it was down for the night for maintenance and would be up in the morning. The following day I was told it was fixed but it "takes a while to cycle to all the rooms". Hours later when I called because it still hadn’t cycled on someone was FINALLY honest and said the air conditioner was still not fixed. I inquired about my "deluxe king room" both immediately after check in and the following day, I was told I was in the room I paid for. I was checked into a 264 sq. ft. double but I booked and paid for a 337 sq. ft. deluxe king. Finally fed up and frustrated, I called my booking agent and was moved to the room I originally book - a much larger king room. I asked to speak to a manager but no luck. (yes Daniel, I am looking right at you. I spoke to your Maintenance exec while we were watching your staff picketing and chanting outside and was told a manager would call but SURPRISE, SURPRISE no one ever did) 
The refurbishment is highly reminiscent of a home selling stager's quick fixes, especially in the bathroom. The tiles were painted over and look great, except where it started peeling. Same for the floor. The bathroom floor was painted over with a spreadable stone coating like that stuff advertised on TV. Again, some of it chipped off to reveal a Carrera marble threshold - no idea what the whole floor is underneath but whatever it was, it was definitely painted over.
As a final note, if you are staying over a Saturday and are travelling with under 21's, be prepared to find the only hotel restaurant and pool area (all in one gated complex) virtually unusable as there is a very loud "party" that is put on EVERY Saturday from 2 PM to 7 PM with ear poppingly loud music and lots of drinking (and possibly other intoxicating substances).