"Very Disturbing-Bedbugs"
Booked from the road for 2 nights, 7/21 and 7/22/2012. Had stayed at 2 other Holiday Inn's during our 10 State road trip and found both to be very nice. Due to a very crowded event in Indianapolis, a minor emergency at home and the hotel being filled with teenagers and young people participating in a softball tournament, we decided to leave after one night. Next morning (Sunday, 7/22), I was sitting on the couch talking with my wife when I felt a pinch and saw an insect crawling on my knee, swatting it off I saw blood on my knee and realized I'd been bitten by a bedbug. I researched the internet with my phone and identified it as a bedbug. It wasn't in the bed as we had slept all night and had no issues plus I had showered earlier so it had to have come from the couch. I brought it to the attention of the desk clerk, Dora, (another clerk, Jake, was also present) and actually showed them the bug. She put it in a plastic bag and said she would tell maintenance. To the hotels credit (and after two visits to the front desk), Dora reversed the charges and I was not charged for the night, she seemed as disturbed by the incident as I was. The room, #508, was actually a very nice room with a small kitchenette, a clean bath and bed room and although facing I70, relatively quiet. I know these things happen and the hotel (I guess) handled it as well as can be expected but it was still very disturbing. Needless to say, I am finished with that Holiday Inn and probably all Holiday Inn's.