This Hotel is a "Three Ring Circus " not worthy of anyone's patronage
First, I have many family members, friends, and business clients who used this hotel in addition to myself. Over the years, the quality, customer care, cleanliness, of this hotel has deteriorated to sub par unexceptionable levels. Recently, I had a room reserved for two nights. Upon arrival and checking in 25 minutes after 3PM, the desk clerk told me the room was not ready. She took my cell phone number, credit card info and told me to have a seat and someone would call when the room was ready. I asked is this a normal process for customers rooms not to be ready 30 minutes after the allowed check in time. She gave some incoherent excuse, and I sat down in the lobby. I attempted to call 1-800-Hiltons. I told them what happened, and they were contacting the hotel while I was put on hold. But the phone got disconnected and the phone rang another department at Hilton's call center. Some customer service by the hotel and the corporate office! I wound up checking in over an hour later, and the new desk clerk swiped my card again for the same room, as the prior clerk did. I have had some bad experiences before at this hotel, but this takes the cake. Prior to this, in a previous stay, I got a 4:00 am wake up call from a door man or something telling me my taxi was ready. I told this person that they had the wrong room, but it didn't sink in because he spoke poor English. So putting all these things together, with the major imperfections that is attributable to this Memphis Hilton (that should not be there just because this is a Hilton), I do not recommend any single traveler or group travelers use this Hotel for any reason. I myself will never use this Hilton, or any other Hilton again, and I will pass the word to my affiliates. At some point Memphis Hilton has to put customers first, and stop this double and triple booking of hotel rooms!!!!! It is more than frustrating to have a reservation, travel hundreds of miles, then get to your destination and not have a room available. There is no excuse for that, and this is a common practice that this hotel uses time after time. There is a Marriot, Four Seasons, and others more conveniently located hotels other than this Hilton. These other hotels are also accessible to shopping and eateries, unlike this Hilton. Upper level management needs to investigate and over see this hotel, and their present "in house" management, because obviously there is a huge disconnect between the right and the wrong way to run a hotel and treat your customers.