Not what I was expecting...
I booked a King Spa Premier Suite two months in advance for mine and my wife's anniversary. When we got to the room, I noticed that the bathroom did not match the pictures I had seen nor the descriptions from the website. My wife called the front desk to make sure we got the right room and was promptly assured we were. After looking at their website once again, I knew it was not the right room so I decided to call guest services and explain why. I read the exact description from their website and was told that ours was different because it was handicap accessible. I told them that the floors were not Italian Marble and no stand up separate shower. Also, I had requested a higher floor way in advance and was put on the very bottom floor with terrible views. I am a Kimpton InTouch member and was not expecting this type of service from a hotel rate so highly. Word of advice to all who plan to stay here....make sure you get what you pay for.