Big disappointment
Every person that I encountered at the check-in desk was rude. 
Someone else in my party booked this room under my name through Hotels.com, but I am a Holiday Inn Priority Club member. I wasn't treated as such upon check-in. 
At initial check-in, I was required to show picture ID of everyone staying in the room. This has never happened to me before, and I guess this should have been an indication of things to come. 
The room type indicated breakfast for two, but I had to spend 15 minutes arguing with the folks at the front desk about whether breakfast was included or not. The situation was finally resolved when the hotel manager had to step in and give me the breakfast that was included in my room rate. After I was given the breakfast voucher, one of the women at the front desk was STILL trying to argue with me. Everyone who works at this hotel, except the manager, seems to lack basic customer service skills. 
In addition, the hallway outside of my room and lobby area was very hot. I was almost working up a sweat walking from my room to the elevator
Finally, the "double" beds in our room were barely bigger than a twin bed. The only upside to this place is it's proximity to the Reliant Park area. Every thing else is sub-par, and that includes the surrounding neighborhood. Will not stay at this hotel again.