(4.5) After an exhausting trip, needed this place to recuperate
Good service from getting out of the cab at the front door, check-in, room service, and late check-out. A bit impersonal, when compared to similar hotels (JW's, Conrad's, etc.), which is why it doesn't make the excellent rating. The room was fantastic - not only was the design new/modern with classic touches, but it was very functional. The food (room service) was delicious, I tried the pulled pork sandwich with mac+cheese and fruit plate. The gym was fair sized for NYC and didn't feel claustrophobic - it had about 5 treadmills, 5 ellipticals, free weights, and machines. Location was great, many good restaurants close by. Overall, the room was so relaxing and comfortable that it alone would make me come back to this hotel again.