Skip It
I recently stayed at the hotel after seeing the indoor pool in a photograph. The interior lobby was very nice, the room was clean although in need of updating, and the indoor/ outdoor pool is great; however the service was terrible. We checked in on a Thursday night at around 7 pm and immediately headed to the swimming pool after dropping our things in the room. There were no pool towels and when my husband went to the front desk to inform the receptionist, she was rude and told him that she can only have towels sent to the room. He gave her our room number and went upstairs to wait for housekeeping. He waited 10 minutes in the room and called down to the desk again. This time after asking for pool towels, the receptionist asked what race we are. He immediately went to the desk and requested to speak with a manager. The receptionist refused and said that she just had "a Mexican and black guy" come get towels, and that he would have to wait. She refused to contact a housekeeping supervisor or manager after I requested as well. The office supervisor, who had checked us in, arrived while we waited at the desk for any other employee to arrive. Jennifer, the supervisor, immediately apologized, contacted housekeeping with the request, and even took care of our room night charges. By the time that we were able to enjoy our evening in the pool is was already 9:00 p.m. After this experience, I will skip this indoor pool and head to another hotel instead.