NOT a 4 start hotel
When booking this hotel we were generally excited, because this is not an area we typically stay in. Never mind it was a 4 start with a great price! All the construction made it difficult to get around (via walking or cab), we understand that this is not the hotels fault. Side note: from what we've seen the 9/11 memorial will be beautiful!
However, upon our arrival one of us had gone in to check in while the other waited to see where we should park. After finding out that the parking garage was located across a busy intersection, we took the bags inside and to our surprise there was no door person/bell “hop or luggage rack. The woman at the front desk had to call someone to assist us and they brought a moving hand cart? 
Also, the beds were very uncomfortable, there was only 2 flimsy pillows in our room (we asked for more the 2nd night of our stay), they did have a coffee maker but there was only decaf available. The room was set up very odd; the bed placement and storage options were just undesirable. There was a fridge (empty for storage I’m assuming) but it wasn’t plugged in and because it was placed in a wall cubby we couldn’t see the plug? So whatever food we stored from dinner went bad anyway. The shower was awful, low pressure and not designed for comfort. AND don’t leave a few minutes past check-out time, or you will get a $35 charge added to your account. During my check out alone this not only happened to me but another couple. 
The best part of the hotel was complementary water bottle stations located in the hallways.