Hilton Garden Inn Times Square = Worst service in the country...
Being a Diamond Member with Hilton, I have a chance to stay in properties all over the country. From the moment I walked up to check in Friday night to my check out on Sunday, the Hilton Garden Inn at Times Square provided absolutely the worst service I have seen in a long time. If the way I was treated as a Diamond member is an indication of how the Hilton Garden Inn at Times Square treats everyone, I can't believe they are still in business. I guess they can thank the fact that they are so close to Times Square and Broadway, people put up with a staff that doesn't understand the meaning of the word “service”. I will never stay there again and if you have a chance, look elsewhere. When this location is at capacity, there is no reason to provide you with any service whatsoever. Why should they, where else you going to go.... (Direct quote from the front desk clerk)
Shame on you Hilton Garden Inn at Times Square. You are letting a really great Hotel chain down. Step up you game just a little and you might be able to call yourself a Motel 6.