Needs a Policy for Making Accommodations When Guest Room Types Are Changes
For starters, this property is perfectly fine for a business or leisure stay. The guest rooms and common areas appear to be clean and well maintained, and the hotel is reasonably well priced. The staff is friendly. I would not dissuade someone from staying there. I just offer the following anecdote as failure of management of this hotel to put procedures in place to resolve guest problems in a timely and satisfactory manner. 
My kvetch is this: My family and I checked in later in the day on the day of sell out (lots of youth soccer players around). We had booked a suite with two beds, but were informed, upon check in, that due to a "glitch" in their booking system, we had been assigned a handicapped room, which had one bed and a pull out couch. We understood, and did not want to make a big deal out of it. These things happen. However, my feeling was that since we were not getting what we bargained for (smaller room, no second bed) that the property ought to accommodate us with a lower rate. If I had asked for an upgrade from the room we had reserved, they rightfully and most assuredly would have demanded a higher rate. However, the front desk associate said that she did not have the authority to change the rate. We had to leave very early the next day, so I left my number for the manager to call so that we could discuss this. Seven days and counting -- no call. 
My thought is this: Good hotel management means that you empower your line staff to make decisions to satisfy a customer there and then if you don't have management staff on property. If it's a matter that the associate truly should not be able to make a decision on (and I would argue that adjusting a rate 20% is not in that category), then a manager should promptly follow through to address the problem. If that does not occur, then the guest, who is already the aggrieved party, to spend time and energy pursuing management for a solution. This is hospitality folks. Put procedures in place to resolve these things.