Disappointing experience
We stayed in several hotels the last month in the USA and this was really not a positive experience. We stayed as a SPG member on the 25th floor of the hotel. Our beds were made but it looked if someone slept on our beds. The iron and iron board was not once put back into the cupboard. You really expect more of a 4* hotel!! We have boxes of brochures shipped to the hotel for our convention and waited nearly a half hour for the boxes the be brought to us at the front desk after 4 different staff members came to ask if they could help us. And that after we asked reception to bring the boxes to our room when we checked in. We complained about the housekeeping but the iron and ironing board was still standing against the wall. Very disappointing! The front desk staff could also be more helpfull and warmer. It felt if they did us a favour.