Staff is nice when you are at the hotel
I stayed in the hotel for business and this hotel is definitely NOT for business or family. There are "sexy/naked" arts and pictures everywhere in the hotel (Lobby, hallway, hotel room....). There were stains on the pillow and blankets. The staffs are friendly while I was staying in the hotel. The area is nice with lots of restaurants.
However...
After I came back, I noticed there are two charges on my credit card for my stay. I called the credit card company and was told that the hotel put in two separate charges. I called the hotel few times and was transfered to the "billing/account" department (if there is one) and nobody answered the phone or return my call all day. When I asked to speak to the manager, I was put on hold for 5 mins and was told by the front desk person (still haven't talked to a manager) that I was only charged once on my credit card. At this point I think I'm just wasting my time trying to talk to the hotel. I will file a dispute with the credit card company and hopefully I won't get charged for extra $2,000.
I will definitely NOT coming back.