Old and used busy hotel
I guess my expectation of this hotel vanished once I got thought the beautiful and impressive lobby and all the bling of diamonds on the way to the lift.... The room was small, but standard for NYC . The carpet was so used and faded, the walls had chips all over, the furniture had scratches and the air con was incredibly loud. In the bathroom there was some sort of fan/heater that looked like it was made in 1970... And it was sounding its about to take off!
Every time I came down to see the concierge the line was at least 5-10 people....I waited, but every time ended up going back up. Surely they could provide a few more desk considering the amount of people and the reputation the hotel once had for service. And a hot chocolate takes 45 minutes to come up with 2 reminders, and it was cold and disgusting not to mention overpriced. Disappointed , would not stay there againe, considering all the other options NYC has to offer. The hotel deffenetly needs a facelift or something, it's old, it's overused and overpriced for what it offers.