shabby
we stayed at hotel penn in april i absolutely loved new york i had waited years to go but the hotel only does so well because it in good location, checking in took nearly 2 hours and we didnt arrive until 2am so was 5am by the time we got to bed!!! we left coins in a cup and the cleaner took them!!?? now where i come from thats theft it was reported and since coming home emailed them with no response! what you leave in your room should be safe alot of items are bought when you are there and we found ourselves locking it all in suitcases. our toilet leaked we reported it nothing was done, our door wouldnt lock and spent over an hour of our first day waiting for a man to come fix it. the only good thing about this hotel is where it is it is not clean the staff are rude and i would never ever go back not even if it were free