Great Location, Crappy Staff and Old Rooms
This is a difficult review to write. I love the location of this hotel, but the staff is full of themselves and could care less about you and any of your issues. I have some very specific issues that I am not happy about.
1. I am a Platnium member and requested a late check out. I was told, we don't care who you are, we are not extending the check out time. OK...that sets the table for the rest of this. 
2. Around 6 am, if you want your car from the Valets, it's next to impossible. I asked when the valet's come to work and was told they are there 24/7. Hmmm. On the Valet ticket is a number to call, however, there is no answer no matter what time you dial the number. I had to ask every day at the front desk for my car and they dialed a different number. I asked about the number to dial and they said we have our own number! I had to wait 15 +++ minutes to for my car every morning. At 6 am, I am not really interested in waiting 15 ++ minutes for my car. I am also not in a mood to play games about my car. 
3. I was "upgraded" to a room at check in. I found the room to have no fan in the bathroom, also no emergency lock on the door and this is an "upgraded room". My wife would not stay in the room if the door didn't have the bar that was another line of protection. I didn't care, but I imagine that a lot female travlers would like the extra protection. The rooms are very old and the housekeeping staff doesn't replace the drinking cups in the room. In a 4 day stay, the housekeeping staff replaced the drinkng cups only once. I am guessing their attempt to save a 10 cents on plastic drinkng cups. 
These are minor issues, but they add up to the fact that the hotel doesn't pay attention to details. The rooms at the hotel are not the cheapest and I think for the price, this isn't worth it. I can say that upon my return to San Diego, although I am Platinum Ambassador (formerlly Royal Ambassador) that I will not stay at this hotel. I like the location, but the staff is uppity and I don't need attitude from same.