Holiday Inn express has better service?
I have to travel frequently to Houston for work, and have stayed at a the Holiday Inn express a few times. Have also used a couple of other similar chains in the same NW Houston area. We decided to pay a little extra and stay at regular Holiday Inn rather than an express. One the Hotel is feeling a little aged, they label the pillows as though there was some difference in them (not) I have to say the express had a better trained and friendlier staff, every time we were heading out for the day they would acknowledge you, and offer you a bottle of, much appreciated water, considering the heat in Houston. Got back to the hotel last night and realized we hadn't stopped for water, so husband heads down to the lobby to inquire where we could get some. The restaurants closed and we're all out you can go to the machine. Ok where is the machine near the elevator okey dokey checked the 1st floor 2nd floor 3rd floor,nope. OK back to the lobby, oh I think they moved them hang on because this other employee apparently is in a hurry and I must take care of him first, than he did come and help to find the wandering water machine which 1st one was out second one didn't work OK third one right, nope doesn't work either, really. Just to check today asked any change in the water department? Nope.