Disappointing for a GRAND Hyatt
This hotel is very well located between K Street and the Verizon convention center. There is a Metro stop under the hotel. It seems to cater more to convention attendees (with little choice on hotel) than to business travelers. I found check-in a disappointing experience. I had to remind the desk clerk that I was Hyatt Platinum and what the benefits were of that status, as he started to explain extra charges for internet and late check-out. It should not work that way since that information is in the reservation. I got assigned to a tired old room that was dirty and had peeling wallpaper, which I rejected. I then spoke with a manager and got assigned to a remodeled room on the 11th floor. That was MUCH better, even though the contractor had failed to fully wire the room before a guest moved in. The hotel fixed the problem the next day, but in a perfunctory way and without any apology or the grace you'd expect from a committed innkeeper. There is a decent gym in the same complex as the hotel for which there is often an upcharge. As it turned out, it was included in my rate. It would have been a very disappointing gym had there been a separate charge (as it is no better than a typical gym room at a hotel). Overall, it did not live up to the GRAND brand. Disappointing in terms of both physical condition of the hotel and the hospitality and graciousness of the hotel staff. It is a though there is a hotel manager who really is not engaged. There are many better hotels at the same price in the area. I gave this a try because I generally like Hyatts, but I will not return.