Completely Unacceptable
Where to begin... All I have to say was this was absolutely the worst hotel experience I have ever had and will NEVER recommend this hotel to anyone!!! I came with my daughter's high school group for the Thanksgiving Day parade. When we arrived, Stephanie at the front desk, was not friendly at all!!! She seemed "put out" by having to do her job and deal with a group. Secondly, which was not as big of a deal we had specifically requested a King size room. The teacher told me that had contacted the hotel and they confirmed a king room for us. Obviously it did not happen. Then you had one elevator working to accommodate a sold out hotel!!!! Seriously- that is completely unacceptable. We stayed in room 817. Lets see- the room smelled of bleach, we got "baby pillows" on our bed, the were cigarette burns on the comforters, the sheets were stained, we had to sleep on top of the comforters, the ice box lid had been used as an ashtray, the housekeeping shoved 4 tissues in the tissue box, had an almost empty roll of toilet paper(no spare), the air conditioner worked when it felt like it, and the ice-machine was out so I had to go to the 6th floor and get ice there where all the construction was going on. Another room on that floor that actually had 4 high school students in it, had not been vacuumed and had white and purple pills on the floor!!!!!!! Are you kidding me????? Finally we asked the girl at the front desk how to get to Sonny's and she sent us walking in the opposite direction. Finally breakfast was just gross!!! The orange juice had crystals in it!!!! We had to stop on our way to the parade to get coffee and a bagel!
I have stayed at Days Inn, La Quinta's, etc so I am not a hotel snob! However while you may be doing renovations you still need to keep in mind that you have paying customers staying there and should not be treated like we were. You company should be embarrassed that people are staying in these conditions!!!!!