Won't stay there again!
We were set to arrive around 9 a.m. on a Saturday morning, so we called the day before to make sure that we could check-in and have a room ready. They told us that it would be no problem. We are gold members and should benefit from priority check-in. Well, our room wasn’t ready until 2:00 p.m. because the people leaving the room had a late check-out. After roaming the city and calling twice to see if the room was ready, we finally made it to the hotel to check in. We decide to take a nap during which someone walked into our room!!! We called the front desk and they had no clue why someone would be in our room. My husband swears that they didn’t knock as he was awake when it happened. When we stopped by the desk on our way out, they said that it was probably room service checking up on us to see if everything was O.K. Excuse me! If they were checking how things were, why come in when there was no answer at the door (they claim that the person had to have knocked)? Fine. We’ll let this one pass. The following day, we decide to hang the “Do not disturb” sign on the door – as we usually do on short trips – only to find that someone had come in and left bottled water and snacks for our inconvenience from the previous day. I guess they just ignored the sign. Good to know. That same night, a male employee knocked on our door (signed ignored!), and said that he thought he was on the 26th floor. No, sir, this is the 23rd floor, and there is a “Do not disturb” sign on our door. Come on!! Three times in 2 days. We began to think that they had targeted our room to steal our stuff. Paranoid, maybe. Coming back, absolutely not!
As for the location, they’re pushing it when they call it Times Square. It’s a couple of blocks away on a shady street. When you leave the hotel, you have to walk by the parole office where parolees stand in line to get in every morning. You don’t feel safe at all!! So, as soon as you get out, cross the street and walk on that side.
Breakfast is good, but they should get rid of the lounge area (not used other than for breakfast) and replace it with tables and chairs. If you’re going to offer free breakfast, offer enough space for people to eat it.
Let's just say that it was our first and last trip to the Staybridge Suites in "Times Square".