Disappointed
This was intended to be a wonderful getaway with my wife before I go in for cancer surgery. We do not normally stay at hotels of this class. First, I reserved a king bed and we were given a queen. I thought it might be romantic for a 60 year old and the love of his life who he has been married to for 34 years so we accepted it. The bed was horrible. My wife said it was like someone took an ice-cream scoop and scooped out the middle of the bed. It was simply unbelievable that a hotel of this stature would have such a bed. In the morning we called to speak with a manager and was told someone would get back with us right away. Thirty minutes latter we called back and were told she was busy, my wife said that was unacceptable and half a minute later she was on the phone. At first she was argumentative, then finally offered us an 'upgrade' to a king room we reserved in the first place. Then finally she offered a free buffet breakfast which turned out they didn't need to do. We went down and expected someone to great us and show us to a table which never happened. We totally took care of ourselves and when we were ready to leave there was no one to check out with so we just left. It was going to be complimentary anyway but it seems as though someone would have come to our table at some point.
After all that we decided not to stay. When we called down to check out the desk clerk told us there was a $50 early check-out fee. We told her we were not paying it. When we got down to the desk a very pleasant man clerk remembered my name from the day before, was very polite and understanding, did not charge a check-out fee, and politely apologized, if he was the manager we might have changed rooms and stayed another night. The only reason I am giving this 2 stars instead of 1 is because of him. Just goes to show exquisite and customer service doesn't mean a thing these days.