A Complete Utter Disaster
I read the reviews after I booked the hotel, and was hesitant about cancelling my reservations. Well let me just say that I decided to stay and it was a utter disaster. The front desk was very rude. Had to pay $16 dollars for parking (website site and reservations desk says $13) which was a sorry parking lot which should be for free. The supervisor lead me and my guest on an out of order elevator which got stuck and dropped 14 flights down. When we got off the maintenance crew and supervisor was standing at the elevator saying that they were working on the elevator and didn’t know we were still on it. The elevator door didn’t open when we got to the 14th floor, it just FELL down 14 flights! When we got off, the Supervisor and maintenance didn’t offer any apologies they just thought it was a joke and laughed! When it was time to take a shower the next morning to check out, the shower water was completely orange, and when I called the front desk, the supervisor said that they were cleaning the pipes. Why didn’t they inform the guests that they were going to do it. I had to take a wash with the bottled water for $5 in the room!! I been to Charlotte and stayed at the Holiday Inn and Hilton. As far, this was my worst experience in Charlotte ever!!! I was so ready to leave and not look back in the rear view. I advise to book somewhere else other than this hotel, which should be closed and shut down! This hotel is off the the rating scale. i would rate it as -100. I feel your pain and truma for the review regarding "Stuck in Elevatro for 45 min, Horrible Corporate Culture"