Repeated Chain of Letdowns
We first arrived to find the parking lot and all nearby parking lots completely packed and cars parked illegally all over the place - parked across corners of curbs, fire lanes, handicapped parking space slanted lines, etc. When we inquired inside about the parking situation they told us they let people pay to park there and take their shuttle van in to the airport while they were gone for days on end on their vacations elsewhere. So their hotel guests didn't have any places to park and had to walk with all their suitcases from way down the street because they let anyone pay to park and shuttle in to the airport from their lot. I asked if they had a permit for this and they claimed they did. When angry guests complained about the parking situation and asked if they could park in the fire lane they allowed them to - I didn't realize a hotel was above the law and fire safety to be able to make such decisions. The AC in our room did not work and I was hot all night despite putting the AC on high all night long. The soda machine was out of order when I wanted to go buy a water. The safety lock at the top of the door to my room didn't work. The toilet flusher didn't work properly either, it was jiggly and you had to push and hold down while twisting to the side at the same time if you wanted the toilet to flush completely. To top it all off we left very early in the morning for the airport and my husband left his sunglasses in our room by mistake. I called 15 minutes later after arriving at the airport and asked them to go retrieve the sunglasses and mail them to us. I was very pleasantly surprised when they did go find them and said they would send them back if I got a FedEx return package sent to them myself. She said she would set the glasses aside with a note for the people who came in to the desk after her. I couldn't do this on a Sunday so waited a day, ordered the return package, paid for it, and just called them to confirm they still had my sunglasses a day later and the lady at the desk couldn't find them. This online review is only the first of many steps I will take to show this Super 8 as the horrible service that it is. No value for the customer at this place.