Second Time Staying Here
We also stayed here in December 2010, and loved it so much we were back for Feb 2012.
The staff truly trip over themselves to ensure you have everything you need, want and are satisfied. We were more than satisfied! We stayed over the Presidents Day weekend, and unfortunately, the building we were in (The Chocolate Building) had a power outage, but they were able to get the power company to hook up a generator to power the building.
There is a grocery store not far from the hotel (probably a 15 minute walk, or a $5 cab ride back to the hotel) and we cooked in the suite each night. The appliances are top of the line (Wolf range). There is plenty of seating area around the dining table. There is a freezer, smallish drawer fridge, and a dishwasher in each suite.
The location can't be beat - and the shuttle car they offer will take you within a 2 mile radius, which is perfect to get where you need to go. The Hyde Street cable car end-of-the-line is across the street from the square, and Fisherman's Wharf is an easy stroll from the hotel.