Very disappointed
We were initially put in an ADA room, I believe because that is all that was available. It was on the 14th floor, which reeked of vomit. That was the initial turn off. The room didn't have a closet, a bath tub, or a safe. The sliding door to the balcony still had a Radisson sticker on it and there was a half drunken bottle of soda on the balcony. The bed was as hard as a rock. I like a firm mattress but this was ridiculously HARD. This one had a safe, bath, and a closet; however, the safe did not work. The bed was still extremely hard. Even the bellman laid on the bed and concurred that the mattress was very hard. I again notified the staff of this. We were told these were sleep number beds and that they would send an Engineer up to look at it. There were no remotes for the sleep number beds in the room. The engineer fixed the safe and gave us a remote. The number was set at 100!! No wonder the mattresses were so hard and we felt we needed a chiropractor the next morning. We tried resetting the numbers but it kept reverting back to 100. My husband looked at the mattress. It was an old Radisson mattress. Gosh, I thought this hotel had been redone and was now The Revere.....? We asked for a manager to discuss our complaints. He explained that only the rooms on the 20th floor and higher had new mattresses. The manager was very polite and did move us to one of these rooms. It was MUCH better!! We would most likely not go back and would never pay anywhere close to full price for this hotel. If you do go.....be sure to get a room on floor 20 or higher!