Lousy treatment for a Hilton Honors Diamond Member
I want to preface this by saying I used a reward night to pay for my room but don't believe I should be treated any differently than a paying guest. I pulled up expected to valet park my car but as I removed everything from the car I was told that the garage was full. On a Sunday, many parkign garages in DC are closed so I was directed to a parking lot 4 block away on I street. It took me about a half hour to make it back to the hotel. Later that evening I went to the front desk and inquired about a late check out. The immediate reply from the front desk clerk was "we have already committed the number of llate check outs already". I mentioned the fact that I was a Diamon Honors member and the reply was "you are welcome to leave your luggage with the bellman". Another woman who I believe was the front desk manager then chimed in "the hotel is sold out tomorrow night so there is no way we can accomodate you". I then pulled out my smart phone and went on the Hilton web site and low and behold there were numerous room categories available. When I challanged them with that, they allowed me to delay my checkout by ONE hour. Back at the room, my wife and I decided we would like a glass of wine to end the evening. I went down to the bar and ordered two glasses of wine. The bartender told me since I was by myself I could only get one glass of wine or they would need to escort me to my room to make sure I was not serving minors. I am a 50 year old man and was offended at the inference. Why do they have minibars in room if they are afraid of that.I did not want to make two trips so a female followed me up and my wfie was embarassed to be "presented" while she was undressed and ready to retire.