Trendy veneer (barely) covers aging shell
First the good: clean, contemporary, with lots of energy, both from the fashion forward clientele and the great coffee in the library/coffee bar. The staff is young, attentive, and readily available; and the Gold Coast backdrop is a great alternative to Michigan Avenue hotels. Now the bad: stay here only if you plan to go to bed very late, very tipsy, and don't need much sleep. Noise from the dimly lit halls carries and is incessant. The heating/cooling system, while seemingly under your control, blows whether you turn it on or off. And you will want to turn it off, because it creaks, groans, moans, and clicks unpredictably all night long. In short: a great choice to burn through some cash surrounded by fun-loving urbanites; a bad choice traveling with kids or expecting to refresh before an early morning business meeting.