Customer Service
The staff at Sheraton Brookhollow is what makes it worth staying there. From your introduction at the front desk to the Sheraton lounge to checkout, the people couldn't be nicer. I have been there on and off for 2 years. An example is Alisha Martinez who works everywhere but has worked in their guest lounge. She remembers everyone and their quirks. Not only does she do great work, but makes it enjoyable for her guests. 
Thanks for the service Sheraton.