Great location - poor service - won't be back
We booked this hotel based upon location and the fact that we would be redeeming Priority Club Member Points to pay for our stay. I travel for work and generally stay at IHG Properties (Holiday Inns) and earned enough points to stay in NYC for several nights. 
Although the hotel is nice and has a great location the hotel cleaning staff never cleaned our room. After 5pm I inquired at the front desk and they said they were running behind schedule. Upon our return at 11pm the room was still not cleaned and the front desk said we must have had our 'do not disturb sign on the door'. We'll to say the least they were not very serviceable but did have housekeeping send up towels which we go about midnight. 
I travel to NYC alot on business and stay at the Sheraton or Novotel which are nearby - and I would highly recommend those properties as I have never experienced poor service having stayed with each of those properties about 10 times each. I could go on and on but it was mainly the attitude of the employees that was bad. They did not have a resident manager at the time and the acting manager was hesitant to make any correction to our bill but did offer breakfast. When you are paying over $400 a night for a room (or the value thereof with our points) you would think they would offer more professional courtesies. The health club that is available to guests however was spectacular.