Good location, dismissive staff.
This is a great airport hotel if your planning a layover in LA as its really close to LAX, don't expect much in the way of customer service though. 
I asked the concierge (on two separate occasions/ staff members) for assistance and was met with a dismissive attitude, the first time he actually answered the phone in mid conversation with me & offered no apology. The reception staff aren't much better to be honest, one particular girl who looked like she really didnt want to be there and would be better placed working on the phones. 
This coupled with the hairs and cigarette ends round the pool will ensure that I'll be taking my business to the Westin which is just down the street.