Hotel is great - until there is a problem
I believe that any hotel can train their staff to say 'please and thank you' and 'enjoy your stay', but how they deal with unexpected situations is the real measure of good service.
My husband, two young children and I stayed at this hotel Mar. 25 -27th. Check in was smooth. Because I was hoping for a quiet room, they happily switched us to a corner room furthest from the elevator. So far so good, right? 
What a mistake that turned out to be.
The room itself was standard hotel fare. A little dated but tidy, and quiet, just like I requested. On our last night, my husband was sitting by the window when 5 year old daughter ran over to give him a good night kiss. That's when we heard a loud thud. It turned out the corner of the bed frame stuck out by an inch and a half and she had sliced her shin open about three inches. Not having any bandages large enough to cover her wound, my husband ran down to the front desk to request help. He returned right away empty-handed. The hotel informed him they don't have a first aid kit available. (Seriously? There is no expectation that some one, might at some time get hurt in a place that sees hundreds of people?) Anyway, they said were going to send security up to assist us. So we waited. And waited. Meanwhile my daughter was screaming in pain. While we were kept waiting I noticed how deeply she was cut and we decided to take her to the hospital.
On the way down we stopped off at the front desk to show them how seriously she was injured. All three desk staff stood like deer in the headlights. No help there. We left in our own car and drove to Harbourview Medical. I have to say, the hospital was amazing. Seeing my daughter so upset, they saw to us right away. Fortunately the doctors decided to glue the wound together instead of giving her stitches and distressing her more.
The next day was check out and we once again brought to the hotel's attention the protruding bedframe that caused our daughter's injury. Their response? 'Oh, you should have told us sooner!' This, as they handed us a bill for our overnight parking. By then we really weren't expecting anything more from them.
Good thing we took pictures of everything because I'm very disappointed in the lack of empathy from this hotel. Needless to say we won't stay here again. And my daughter has a nifty souvenir of her stay in the form of an inch long keloid scar.
If you're planning a stay here, just hope nothing out of the ordinary happens to you, because if it does, you can be sure you will get no assistance and no sympathy from this hotel.