Westin St.Francis Disappoints -Big Time!
Wow, the Westin St.Francis- I was so looking forward to staying at this venerable property.
From arrival to departure it was anything but classy,.It is a long story,and somewhat unbelievable for a hotel of this stature. 1) room dirty, dust which was removable with a finger on the crown moldings in the office area, ugly brown carpet dusty and dirty, bed linen torn. I amallergic to feathers and had to call twice to get bed changed, and had to have them move the beds to vacuum- they actually asked if I wanted them to vacuum under the bed. 2) The real kicker was when they failed to clean the toilet bowl-incredible. I could not believe it. When I explained all that happened the Manager on duty offered to compensate with dessert. He gave a $15.00 coupon for a taxi ride to another hotel,less than 5minutes away. How did it end: The did not charge for 2 nights of the 4 day stay, and a very customer focused Assistant General Manager apologized and was genuinely disturbed. I appreciated her professionalism. I stayed in the original hotel overlooking Union Square. It was noisy, but that was ok, I loved the sounds and the flavor of the city and looking at the Park. The cheap looking and worn seating in the main lobby does not fit such a hotel and the seating is inadequate. I have stayed at the Westin's in Los Angeles and Atlanta and would stay at a Westin again ( but with some concern now.). The Westin St, Francisco- No.