Awesome service!
This was my first stay at the hotel. The service was top-notch. Maria and the others at registration were very friendly and helpful. The housekeeping service did a great job and also called me whenever I had the "Do Not Disturb" sign posted to let me know to call them if I wanted my room cleaned. The staff and service in the Club Lounge were all very friendly and had smiles. They welcomed me every morning and in the evening and gave me helpful directions to the convention center. The bed was very comfortable, one of the best beds I've ever slept in (I'd like to buy the mattress!). The room was very clean. The walking directions to the Greenbuild convention via the large sign on the first floor was very helpful. Some suggestions: add exhaust fan in the bathroom; valet service was sometimes slow during busy times (increase staff), add more concierge staff during busy times, construction noise in the evening near my room was very loud - earplugs were nice but how about a white noise machine? Also the room got hot during the day and the A/C unit could not keep up even with the unit at the minimum temperature of 66.0 degrees (room was most likely above 75 degrees). I could not get access to any free TV (public stations).