Did not live up to my expectations
Suprisingly overall I did not have a good experience here. But let me start witn the possitive points of this hotel. First off the location is very good, not only is it very convienent to many things in Philadelphia but it is in a very nice and safe are. There are plenty of nice restaurants and shopping near by. I had no problems walking around the immediate area of the hotel, even at night. Also the rooms are nicely appointed and the beds are very comfortable. 
But overall as I said this hotel did not live up to my expectations. I am a long time Hyatt gold passport member and have never had a problem with service in any Hyatt... this Hyatt let me down. I had a problem from the moment I checked in to the the time I checked out. The staff at the front desk gave me incorrect info about my room and was very confused when I asked basic questions about my rate. The restaurant staff was very dissorganized. And most of the staff I encountered seemed much more interested in what they were doing at that momment rather than helping or acknowledging a guest. Hyatt brands as a whole pride themselves in a certain level of service and this hotel fell very short.