Little off
I was at the Fairmont for a conference and I will admit while the hotel is a stately fixture in downtown San Jose there are some things that may have lost there luster. 
I checked in Super Bowl Sunday and the lobby was as can be expected was filled with Super Bowl Fans watching the game. When i checked in I was informed that there might be an issue with the key so I might need to call down to the lobby for someone to let me into my room. Well they were not kidding. I got to the new tower, got to the12th floor walked to my room and what do ya' know. key did not work. So I rolled my luggage back to elevator area called house phone and as I feared no answer.....I let it ring and ring, hung up called a friend on my cell, tried again and no answer......rather than get annoyed I went back to lobby and got a new set of keys......FAST FORWARD....again keys did not work....called house phone , no answer, back to desk and i was escorted to room. Well turns out for three days every time I wanted to go to my room I had to be escorted to my room and let in. Finally on my last night about 8:00 a hotel engineer knocked on the door and told me he was going to fix my lock. 
What is funny about all of this is that the hotel staff seemed to be ok with this and never really acknowledged the issue until my last night when I was asked if I got the truffles. 
I don't know about most people but when when I spend this much money on a hotel I would think there would be a bit more of a concern that a guest spent three days and nights being walked to their room.