VERY Disappointed~Never stay here again
I am in Dallas four days for business. First of all, view from outside, this Hilton looks really great and has wonderful location to access many attractions in this area (especially dining and shopping!) The interior is also good overall. I think lobby has a great space for people to mingle.
After booking this hotel, I found out that parking fee and internet fee is ridiculous for customers to stay longer than 3 days. I totally understand as a four star hotel, it is normal to have Internet charged, but I think the rate is not reasonable. Why is it not reasonable? After purchasing the Internet, I experience the slowest Internet ever even those 2 or 2.5 star rated hotel's free WIFI has way FASTER speed!!!!!! Speaking of staff service, I am very sure that i don't see the quality of service and attitude. Because the front desk person was not really friendly and patient to me while I check-in to the hotel. I feel like as a HHonor silver member is nothing!!!!!!! At least in other Hilton property, i got treated better. Now let's talk about room facilities. Well, everything is all right (just normal, nothing special could be better than other hotels). But first of all, I wanna connect to my computer to the LCD tv and the room has that guestlink device to allow guest to connect their devices (ipad, iphone, laptop, etc.) to the tv. I was so happy to see it, but when I found out that it was not activated to be used and the tv is locked to prevent customer to use their own HDMI cable to connect their electronic device, I was super disappointed!!!!!!!!!! Hampton inn or double tree hotel (lower star rated hilton brand hotels) even has more flexibility for customers to use their facility. Additionally, the pillow is really flat and I could not sleep with these pillows. Good thing is that the bed is very comfortable. Let's talk about the noise I can hear in my room...... I can always hear the noise from elevator movement. I thought my room is far away enough from the elevator, but I guess not. The most horrible is the noise from my next room's loud chatting and even the super loud SNORE!!!!!!!!!!!!!!! How could the wall is so thin??????!!!! This is super CRAZY~~~~ People also always slam their door very loud in the middle of the night. How could such a four diamond rated hotel can be like this!!!
Now this is my third night and I am so so so ready to leave this hotel.... I don't think I got treated as a silver member.... If I am in Dallas again, this won't be my choice again for sure and I would rather to choose double tree or hampton inn (if stick with hilton brand) or other brand, such as Omni, Marriott, intercontinental, Hyatt as my choices of 4 star rated hotels.