Don't stay here!
The hotel for all intents looks pretty on the outside. We chose that hotel as one of the suggested hotels for the Susan G. Komen 3-day walk because it had a hot tub. After walking 23 miles a day, we wanted to relax in a hot tub.
We came back from our first day of walking 23 miles, took showers and went down to the pool area. We were horrified!! The hot tub and pool were cloudy, had hair floating in there, and the hot tub had the added benefit of BUGS and debris. I went to get the Manager on Duty, (MOD), and told her. She apologized with the excuse that the pool had been busy that day. She did put in a call to the maintenance person. He came in, looked, there were people in it so he walked out. He later told me he called his supervisor, to see if he should ask the guests to leave the tub so he could clean it and his manager told him the pool closed at 11pm, (this was 7pm), to let it go. Needless to say, after walking all day, we did not get to relax ijn a hot tub,
The bathroom was not acceptible clean, (see picture), there was caked dirt in the corners. The full size beds we had sloped in the center so my daughter and I rolled into each other all night.
In addition to that there was one, maybe two wedding parties staying at this hotel. The guests of these parties were making noise and carrying on ALL night. When we were leaving at 5:30am to go to our walk, they were still in the halls and elevators drunk and partying. Where was security???
I wrote the Hotel manager the next day and he apologized and offered me a free night's stay if I would give him a 10 on his company survey!! Really I wouldn't stay there for free ever!! Then he had the houskeeping manager call to apologize, and again offer me a free night's stay. We spent 12 month's training, for this walk and fundraising, only to spend over $400 of our own money for a horrible experience!!
In my opinion, if one department was lacking, there might be a mentoring issue. But when ALL departments are lacking, it is a management issue.
I have to say the staff was nice and the front desk staff was efficient. I think the management needs to be changed.