wrong keys and charged incidentals
Not a good experience from the moment we came to the front desk to check in. We had to wait an hour past check-in which did not bother us too much because we left for food and then just came back. Our next incident worried me though. We were given room keys and when we went to this other room there were other guests' belongings in there. We got keys to an empty room next and everything was fine, minus the half clean bathroom. A few days later I checked my bank account and I was charged the incidental charge. When I called back I was told it was becasue two pillows were missing from the room. I told the manager that there were only two to begin with and asked how many were supposed to be there and she said four. She was very rude and not willing to work with me at all. I was told that housekeeping inventories after every stay and there was nothing she could do. I told her it was apparent that on the day of my check-in they were busy and could have easily missed it because that was the reason we were told we had to wait. Again, there was nothing she could do. I even tried contacting Wyndham and was told there was nothing they could do either because that location is a franchise. I definitely would never return there nor reccomend to others because it was a very shady experience and the staff seems a bit challenge when they become busy. Don't waste a dime here!