Minor Housekeeping Problems
Given the New York context, this is an excellent hotel. Rooms are below average size, but well appointed and clean. Amenities included the usual minibar, with a nice selection of wine (unfortunately overpriced), coffee machine, two televisions and, inexplicably, a dish washer. The room was quiet and had a nice urban view.
Housekeeping problems, however, occurring over several days added an element of hassle which we don't think should have occurred. And the problems really are minor: not replenishing soap when only a sliver remained, ditto for shampoo, failure to provide that critical spare roll of TP, and leaving dirty glasses in the room while washing others. And maybe this is standard procedure there but the bedsheets were tucked in so far at the bottom that the covers didn't even reach up to one's shoulders. And (almost forgot), the heating system was never able to take the chill out of the air; we only wanted to increase the temp by about 3F but even overnight it never rose.
Having vented those terrible conditions, most everything else was fine. Staff was friendly, helpful, interested in the guests and seemed to enjoy what they were doing. The restaurant was, as expected, quite expensive even for a Hyatt but there are plenty of quite acceptable alternatives within a one block radius.