Appalling customer service and overcharged
When checking into hotels it is normal for them to take an imprint of one's credit card but not actually make a charge to it until you have checked out. However, when we arrived at this hotel they told me that their policy is to actually deduct $51 times the no. of days for the length of your stay in advance from your account and then credit back any difference between the deduction and what you incurred within 24 hours of you checking out. Since I stay at a lot of hotels I queried this but they insisted that this is their policy and when checking my credit card online I did infact discover that they had taken $102 for 2 days from my account. I therefore expected that the unused portion would be refunded to me. However, on checking my account a few days later they had still not made the promised refund. I have tried emailing the manager twice to ask for the refund and to date have not even had a response from her. I now have to fight for this refund through my Visa provider which takes away from my trip as I am still travelling and won't be home for another couple of weeks. I would not recommend any one to stay here. Customer service at this hotel is appalling and the manager was not in the least bit sympathetic or helpful when I complained about being overcharged. In fact, not only did they deduct $102 in advance from my account they proceeded to charge me another $55 on top of this for consumption I did incur. Fortunately I did get the manager to write on my account that I was owed a refund of $47 so I can take this to my credit provider and prove that the Hilton owes me money.