Disappointing
The hotel aspires to be in the same class as luxury hotels likeThe Four Seasons, The Peninsula, the Ritz-Carlton, but I felt the service was far short of what I have experienced at those hotels. Although it was a very busy weekend (Chicago marathon, Notre Dame football game), a five star establishment should be able to handle the volume without any decline in service. From it taking over an hour to get our bags after check-in (and only then after a call to chase them) to failure to acquire tickets to a show by the concierge (again I had to repeatedly chase the status of my request), the Trump Chicago did not in anyway exemplify the type of service I would expect, particularly when paying top dollar for one of their largest suites. I would suggest choosing another 5 star establishment - the Trump Hotel is just not in the same league.