Bugs, Mold, Paint looks like children were hired to do!
We wanted to spend a couple days as a family and were referred by a friend about Hotel Contessa. Upon check in we had to wait over three hours for our room. It was after 8 that we were able to get in our room. You would think Valet would have be quick to acknowledge but instead we waited 2 hours for our car. When we opened the sofa bed for the kids it was full of bugs, candy, and other items. We brought some extra sleeping bags in the van in which we took up for the kids to sleep because the sofa bed was dirty. Our room was not serviced for the two days that we were there. We asked for towels just to get through the night. I have shared with my friends and warned them about the hotel claiming to be a four star. The elevators were abysmal. Spoke with an older man that said he was the person in charge of maintenance. I don't believe he actually was. He was not wearing a name tag and used a cane. It seems like there is misrepresentation and I have traveled to many hotels and I don't believe a person in charge of maintenance would not be able to answer questions on mechanical issues. Will not deal with the Hotel again due to their inefficiency.