Washington DC trip
Although this hotel has achieved several pleasing reviews and I have spent most enjoyable stays at both The Phoenician and La Paloma in Arizona, I have to say this was a most disappointing and disagreeable stay of any of our trips. We initially wanted 2 double rooms as their were 4 of us but understood about the short notice and so accepted 1 room with 2 double beds. Unfortunately from our arrival the staff were unfriendly and stand offish. I have Never experienced this before in the US where everyone we meet has always been absolutely fantastic. The room only had 2bath towels and when i requested repeatedly a couple more they never appeared in our 3 night stay. There was 1 set of shampoo etc which wasn't replenished. However it was the unpleasant way we were told if we weren't happy about the $43 a night car park to go and find another car park. Not very helpful and difficult to do when you are in a strange place. Really in the end the only positive thing I can say about the hotel was its location - DC was FAB!!!! Will I return to the USA - definitely, will I return to a Westin - probably not.