Don't want want to interrupt your conversation.
The room was huge and the beds were comfy, but the bathroom was tiny and I do mean tiny just a really small shower and toilet. Did I mention the mold? While we were there one of the elevators broke stranding a woman in it. It was still not fixed two days later when we left. I would over look all of these things except the poor customer service. Upon check in I asked Zach if we received any breakfast or drink coupons for being Platinum Priority club members. He said he couldn't offer us anything because we had gotten a really low rate and then he said they were still trying to work those perks out with Corporate because they were a new property. Not sure which excuse to believe but we got nothing. Then upon check out, Stephen at the front desk did not even excuse himself from his personal conversation with the Starbucks employee to check us out and didnt tell us when we were done. He left us standing there like fools until we asked if that was all he needed. We are frequent travelers and that was a first. If you want excellent customer service, stay at the Holiday inn airport south on 48th street. They really know how to treat their guests, not like the north location.