DO NOT STAY HERE!! GROSS BED BUGS & RUDE STAFF
PLEASE READ THIS BEFORE BOOKING YOUR STAY AT THIS HOTEL.
When booking our reservation, we were suckered into the 150 dollar credit they were offering for a 2 night or more stay. 
Customer service is unreal. Not in a good way. When we got checked in the front desk girl was really short with me & was rude.
The next morning when we ordered room service for breakfast, the people who answered the phone seemed overworked or something & they were super rude & short with me as well. IT was as if they wanted me to hurry with my order & hang up. I didn't take more than about 3 minutes for my order. It left me confused & already I wasn't enjoying the rest & relaxation that I thought my fiancé & I would get a a top rated hotel like the Fairmont in San Jose. I then wrote it off & thought well maybe it was a fluke & they were having a bad day. We all do at work every once in a while.
Little did I know the worst was yet to come. Do not do the Sunday brunch. There isn't much of a selection & was about $100 per person. WAY OVERPRICED!!! Especially for what they were serving. I wasn't impressed at all. There were several men working there & most were nice except one. This guy was something else. I asked him different questions & he wouldn't answer me. They finally in a rude tone of voice he said "GO ASK YOUR WAITER HE IS OVER THERE!!" I was like wow. Was just shocked at the way both I & other guests were being treated. He was behind the buffet table & I was asking about the buffet. I asked myself why should I ask my waiter if this guy is right here & he is part of the restaurant staff. HE continued to be rude to many people. Until... A couple whom appeared well off came in & he catered to them with a smile. I shook my head in disbelief as I couldn't believe what I was seeing with my own eyes. Everyone there was a paying customer. We should have just went outside of the hotel to eat.
The worst part of my stay (I bet you thought I was already there) NOPE! Purely disgusting..BED BUGS & MORE RUDE STAFF...My first night I had 2 small bites on my right arm when I woke in the morning & thought to myself that maybe it was while I was outside having oysters at the Grill on the alley. But I was wrong... The next morning I woke up & had more bites on my right arm, all over my left arm & even more bites all up & down my left leg & 2 on my right. I was grossed out the morning we checked out. When checking out, I let the front desk staff know about all the bed bug bites I experienced during my stay & physically showed her all the bites on both of my arms. I told her I would happily show her my legs if she wanted. Even she had a disgusted look on her face. I told her I didn't expect any bed bugs because when we arrived the carpets were freshly steam cleaned & the carpet was still damp. Apparently the carpet cleaning wasn't enough because I still got bit. I’m assuming that is why they steam cleaned the carpets before we got there. Anyhow, I explained to her how unhappy I was with my stay at the hotel & all she said was that she was sorry that I felt that way. WHAT THE?! I asked her to please let her manager know especially about the bed bugs bites & that if they could compensate the bill somehow. She appeared to go back to the front desk & talk with someone. Then when she got back she said that they would investigate the bed bugs & give me a call back. AGAIN WTH! I again asked for some sort of compensation & told her that if I wanted to get bit this much I would have went camping but this is the FAIRMONT! HELLO! But to my disappointment she said there was nothing she could do & that she was sorry. I was at a loss for words. It was just unbelievably disappointing & disgusting!
For the final gotcha was that she forgot to credit us our $150 credit that was promised to us when we booked the hotel until we had to remind her to look. Don't waist a penny here or your valuable time here.