Very disappointing return stay
My husband and I booked one of the smaller suites here for a long weekend in March of 2011 and really enjoyed the hotel... But when we returned for a long weekend recently — staying in a standard room this time — it was a huge disappointment. 
Here's what sucked:
1. We got booked into an ADA-compliant room. Nothing says "romantic weekend" like hand rails all over the place #sarcasm. We'd also reserved a room with a king bed. No dice. We got a queen. We asked to be switched, and they told us they could only switch us for the second night of our stay... not worth packing everything up and moving, we thought, so we stayed — although what if a person who needed an ADA room had wanted to stay there??
2. NO SAFE in the room. I've never encountered this before at a "nice" hotel, and it made me very nervous to have to leave my valuables in a dresser drawer all weekend.
3. When my husband called to express our frustrations with these issues, he asked if they could comp our wi-fi, which is $14/day otherwise. He got bumped to a manager who said he'd take care of it... When we went to check out, though, the charges were on our bill. Good thing we checked! Even when we referenced the manager's name and said he'd assured us we'd be comped, we still had to argue with them to get the charges removed.
4. The bathroom. This was not only a royal pain in the [--], but a humongous safety hazard. Since we were in a handicapped room, the shower floor was just part of the regular floor, so a wheelchair can roll in. But when they built the place, they must have done a crappy job laying the drain, because the drain was no lower than the rest of the floor. I came out of the shower the first time and discovered a lake of water — a good 1/4 inch deep — all across the floor, soaking the toiletries case and makeup bag I'd put on the floor. We had to mop the floor up every time after showering, and the floor was still wet and VERY slippery. 
5. There are two elevators serving our half of the hotel. Our first full day there, one of them broke. This meant there was ONE elevator to serve dozens of rooms. The elevator was still broken when we checked out.
6. TV didn't work. We found this out our final evening there... at that point, we were so frustrated we didn't even bother to ask someone to fix it — plus we were headed out to dinner and didn't want to wait around for a technician.
Now, to be fair, here's what didn't suck: 
1. Bed was comfy. 
2. We requested and received a late check-out without any trouble.
After staying here the first time, I recommended this hotel to several friends. I'm now embarrassed at the thought that they may have had experiences like this one. I plan to tell everyone about this total bust of a booking and warn them to avoid this hotel — or, at the very least, the standard rooms — in the future.