Poor customer service and overpriced hotel
We stayed in room 300 - abit tired looking and overpriced for the money we paid.
The worst part was that I was paying my bill with traveller's cheques and the front desk seemed totally confused about what they were allowed to do and not at all courteous about the situation. I called the front desk 2 days prior to leaving, asking if I could give them $500 in Traveller's cheques, get $50 cash back to pay my cab to the airport and then put the balance of $355 on my Visa. I was told that would be fine. The night before leaving I asked if I could settle my bill. I was told to come back the next morning as the final amount wouldn't post until midnight. The next morning when I went to check out the front desk person told me that he would not get give me $50 cash back without manager approval and that the manager was not in. The on-site taxi which I had booked go to the airport does not except Visa, so this left me in a bind. I advised the front desk person that I had OK'ed it 2 days prior, but he stated that he had not witnessed the conversation, so therefore he would not give me the promised cash. He did not seem at all concerned that I might have to figure out another way to get to the airport. I got extremely angry with him, and raised my voice. Instead of seeing the issue as a hotel guest not being treated as they should be, this front desk person felt that the issue was that I should not become angry with him! I was told that I should not speak to him in that tone of voice!! I had already signed the first $200 in traveller's cheques in front of him, so I asked him to credit me $200, and I would take the rest of my cheques elsewhere to see if a restaruant or store would cash one so that I could pay for my cab. At that point, he decided to call his manager, which I had not realized was an option! I do not understand why he found it necessary to treat me so poorly in the first place.
The rooms are very basic. The plumbing is old and noisy and woke me up in the middle of the night on more than one occassion.
The location is excellent and pool is nice.
However, due to my bad experience with the front desk and their inability to deal with simple transactions without manager approval I will definitely try a different hotel next time.