Wont be back!!
When we 1st arrived outside we thought the Yotel looked very modern, new and fresh, That didnt last very long, after trying to get attention of someone to help us check in on the lobby we finally got some help and headed to our room, we where expecting small but this was just a disgrace we had no where to put both suitcases we basically had to live out our cases as we had no where to put our clothes, that aside we headed out to explore. Coming in from a long flight and a few hours in the city we where ready to head to bed, but what a unpleasant surprise when we pressed the button to lay our bed down, it was so thin and also felt as if we had a plastic bag underneath that wasnt very comfortable to sleep on, while pulling back the sheets we noticed a few dirty stains but decided we comment on them in the morning as we where so exhausted. After a few hours we both woken up basically crippled it was like laying on a bag of nails each night - we did ask for a extra mattress or a topper to put on top but we where told from mission control on FOUR that this wasnt possible, when we asked if there anything else we could do, we where told to like it or leave basically. This put a very sour taste in our mouths before we even had our 2nd night! We changed the room door sign to "please clean my cabin" and headed out, CLEAN? that has to be a joke, there was still somebodys hair in our shower not been cleaned properly before we even set foot in, the sink had what looked like splashes of blood in it and the toilet pan was dirty!!!! All this aside we decided to be brave and keep staying here - what a big mistake!! We left our christmas shopping bags by the side of the bed, only place we could leave them as there was no space.. we came back to them being basically scattered across the floor what was making us think was somebody in our bags? The lift was very annoying needing two sometimes they wouldn't move and nobody would explain why, this was we later found out from a french guest that sometimes you have to keep your key on as a fob style to make it move, well thanks to yotel for not telling us this.. On our last night we asked what would we the recommended way to traveling back to Newark airport to catch our flight back to scotland, we where ignored for about ten minutes then to be told 'He didnt know' We wont be back to this hotel again, for the money you pay for this place you are way cheaper having another hotel, with cleaner services, softer beds and house keeping who arent having a peek around your bags and god knows what else. Shame really as we could have made this city break amazing and instead it ruined our full stay in NYC!