Good location, worst nightmare
We just came back from a 4 days trip to San Francisco. We have chosen Hyatt Regency after a long online research in the area. Location is great for the view and proximity to BART, Pier 1, Union Square, China Town and cable car. The first impression was that the hotel doesn’t look like a four star hotel. The décor is minimal and outdated. The room was quite small, the carpet and the bathroom outdated. However, the incident during Sunday to Monday night really annoyed us. In the middle of night we got an emergency call that said “Please listen carefully. This is not a test call. An emergency was observed in the hotel please leave the building immediately! This is not a test call! Please leave the building immediately!” I was wondering if that is real or I was dreaming, even if the call was really loud and clear. I suddenly heard people running and slamming doors to go outside. We left the room too. On the hallway other than confused visitors in their pajamas there was no hotel staff that we could talk to. Everybody was looking down the balcony to the reception looking for some kind of guidance. People on the main floor, in reception area were calm doing their work and looked like didn’t know about it at all, since they ignored the ones that were on hotel hallway/balcony. We were perplexed not knowing what to do, thinking of potential risks in such a huge building. Not being able to contact any o the hotel staff, the only solution we saw was to go back in the room (even if those warnings were so clear) to phone to reception asking for clarification. Luckily they answered and assured us that everything is ok and it was “just” a mistake. We went back to bed having a really hard time falling asleep for a long time. I couldn’t help but listening to any sounds from outside to see if unusual or not.
The next days I was expecting someone to express regret for the incident but did not happen. I was very disappointed to see that nobody cared enough to apologize for the nightmare they created for hundreds of people.