Worst experience of our lives, watch out! Beware of staff who are extremely rude.
We arrived on Harley and were told to by bellman "Wait over there". No help unloading. Went inside and could not get waited on. Finally, a guy rolls his eyes at me and says, What do you want?, tell him we are here for conference, IMMEDIATELY changes his tune. Get room keys and go up. NO AC on, room stifling hot. The room overlooked the HVAC systems, so no view and the bathroom had rust and mold under the sink. Our phone calls were only answered 3-4 times, every time we tried to call front desk no one would answer. We talked to others at the conference who were given excellent rooms and told us about the wonderful service they received. We could not understand why were we treated so poorly.
Each staff member who came to our room would knock once, then open the door. We had to be vigilant to keep both locks on at all times, because the maid would just open the door and walk in. The first night was horrible, a man and woman were fighting in the next room and her screams kept me up all night. No one would answer the phone at the front desk, so at 0630 I called and finally got an answer. Was told to call again and security would look into it.
The poor women in the shops were having to attend to customers in two differents shops. They had only 3 women to staff 5 shops. The concierge put his hand up and stopped me from asking a question, when another man came up; he waited on him.