Great staff!!!! Not so great room!
We stayed here after touring the Manhattan Club.The downstairs lobby was nice ...The staff was fabulous.....especially Angela who checked us in at the front desk! She went above and beyond to answer our questions and guide us to restaurants etc.
Sorry to say the room was a real disappointment...dresser had a gash where wood was missing, beds were just ok..no coffee maker, not even a clock!!!! We could noise from somewhere..we weren't quite sure and could hear every flush of the toilet from our next door neighbors. Quite disappointed...I would not stay here again...too many fine places in the city...I wonder if not purchasing after our MC tour had anything to do with the crummy accommodation?LOL 
This hotel nickled and dimed you for everything...checking baggage after check out, internet was 35cents a minute(give me a break!!! I have been to many, many hotels and most hotels give this for free in the business center, not even a cup of coffee in the room...)