Low end accommodation, awful service
Stayed here overnight for a conference at a nearby center. The accommodation was adequate to lowish end - nothing to get excited about on the positive or negative ends of the scale. Breakfast was free, and worthy of the price charged. Cheap mass-produced carbs, blah coffee and nothing else. No fruit. Of course TANSTAAFB; the room was relatively reasonably priced, but still, most hotels strive to do a bit better than this. 
On checkout, I needed to print a boarding pass for my flight from SeaTac. I found a computer available to guests, but it had no printer. So I asked the woman behind the lobby desk, where she was sitting with a bored and sour look on her face, whether I could quickly print a boarding pass using the office computer. She refused. She seemed to think that the very idea of helping a customer was ridiculous and beneath her very considerable dignity.
No problem. I just stood in line at the airport for my boarding pass and wished Days Inn and its inflexible, dour, and unhelpful desk staff all the very best. Not.
A cent spent on delivering exceptional service pays at least a dollar back. And a cent, or even less, *not* spent on such things? Well, the evidence is before your eyes.