Great Hotel for visiting New York
This is the 3rd time I have stayed in New York and the first time at this hotel. The location is great, near Times Square and all the attractions, close to the subway and great restaurants. I asked for a room on the higher floors and away from the lifts as other guests had recommended. They gave us a free upgrade to a kingsize room and I thought it was a generous size for NY. The bathroom was small, but the shower was great, blasting me awake each morning. The room was a bit tired but very clean. It was over £300 cheaper than the next hotel I looked at. My boyfriend insists on a gym with weights, so it limits my choice a bit, but I definitely thought it was better to save the £600 for spending money than have up to the minute decor, but that was my choice.
The staff were very friendly and helpful when we needed to ask them anything and they organised a late checkout for us at no extra charge. I would say that the lifts were noisy and although they didn't keep us awake we were aware of the noise, but not sure what they can do about that.
In all I think this is a good hotel in a great location, it is comfortable and has all you need for a sightseeing holiday in NY. If you want luxury then you will need to up your budget considerably to get a better hotel with the same location.