Nice hotel, too bad the staff are dishonest
We stayed at the Bentley on a weekend trip to NYC. The location is great for walking to restaurants, shopping and Central Park. The rooms are fine and very comfortable. The bad thing was that when we returned to our room after a day out, our key didn't work in the door. We went down to the front desk and after a bit of wait (when the staff person had to check in the office) we were told that we had been moved to another room and that they had moved all of our things for us. We had put some valuables in the safe and were told that those were left in the original room and that they would accompany us to the original room to retrieve them. When we got to the original room, another party was already comfortably situated, so it was awkward to check through the closet and drawers to be sure that all of things were moved. Then we had to extract our things from the safe. The hotel staff claimed that there was a leak in the original room, but it looked fine, and the new occupants didn't seem to know about a leak. In fact, they had just been moved there from another room that had some problems. So we never found out why were moved, but we were held up quite a while getting our things from the safe and talking with the manager. We almost didn't make our dinner reservations, and noone would own up to why were moved. So I guess when you check in to a hotel, you need to remember that they can always go in your room and move your stuff, not a very secure feeling.