How the mighty have fallen
Stayed at the Homewood Suites 10/22 - 24 2012. I was given my room keys on the evening of the 22nd. Got to "my" room and found that neither key worked. Unfortunately I had all my luggage with me so I went to the service phone and told them about it. The woman that had given me my keys said she would be "right there". After waiting 20 minutes I called back...she said that she got busy and would be there shortly....In 15 minutes I called again and she said, "OH, I'm sorry! I will be right there. This time she actually came running. So I said, what about my keys, they dont work. She said, "I will take them and activate them and slip them under your door". Well, I fell asleep waiting for her to return as I had a rough day. It was about to get rougher. At about 11:30 pm a guy came in the front door of "my room" and said he was "pretty certain that this was HIS room". I was groggy and must have appeared miffed and I was! He said "Im going to leave and go to the front desk". I said, "uh, yeah"! Shortly I was called and told that I had the wrong room and that this guys stuff was in the room closet. I checked and sure enough, it was. UNBELIEVEABLE... I kept the sheet that showed she had given me room #229, and I saw the sheet that he had that also said #229. I understand errors, but this type of error could cause bodily harm! My previous stay there, I came into the room and noted that it smelled bad in the room. I looked around and found that the kitchen sink had backed up and overflowed in the kitchen. They said they didnt have another room and they could send maint in tomorrow! WOW In neither case did anyone say anything to try and make these problems right. No future discounts, no free bottle of water, no Kewpie doll, NOTHING. Did get an I am sorry from the lady who gave two of us the same room but that was it! I had been going to this particular Homewood for so long that I went ahead and tried to make reservations again for my monthly trip to Indianapolis and they didn't have my credit card on file...They DID have someone else's card on MY FILE... That was the end for me.....