Don't Make a Reservation!
I made reservations for my husband and myself several weeks in advance at the rate of $130.00 per night. We were arriving after midnight--we checked in at the front desk and were given room keys and directions to our room (231). The light switch at the door did not work, so my husband walked into the room and turned on the light on the desk. Roaches were everywhere! On the desk, on the floors, on the walls...we quickly got our suitcases out of the room. There was no way that we could stay in that room! What was surprising was the fact the parking lot was full and there was a no vacancy sign posted--surely ours wasn't the only room riddled with bugs. We stood in the parking lot frantically calling other hotels nearby--only be told that all were full, of course it was nearly 1am at this point. We were told we could not get a refund, that we would have to contact hotels.com to get a refund to our credit card. The picture on the website is deceiving, as is the price...I would have expected the bill to be about $40.00 for a place like this! The Hampton Inn, about 2 blocks away, took pity on us and found us a room at a reasonable rate.