Good in parts
We spent 3 nights here having cruised from Montreal on the Chrystal Symphony.
The location is very convenient with the subway just down the street and the Copley shopping centre immediately opposite
The reception, concierge and doormen gave superb service but housekeeping and the restaurant were poor. On our second day we went out early and found that our room had not been serviced when we returned at 3.45pm.
The Restaurant is very noisey,more like a sports bar, has a limited menu and is very expensive. It has a surfeit of staff so all seem to think someone else will attend to guests. A breakfast of 2 coffees 2 slices of toast and a bowl of oatmeal came to $35 with tip.A much better option for a continental breakfast is the Map Room Cafe in the Boston Public Library opposite where a croissant is $2.50 compared with $7 plus tax plus tip in the hotel.
The rooms by USA standards are a little small but adequate but if you do not join the Presidents Club wifi access is $12.95 per day