Great location, recently renovated
I had the Queen deluxe room for a conference I was attending here. The room is fairly small but it was nicely finished. You could tell they recently renovated it. It looks like everything but the doors and door trim was changed. The bed is super comfortable. The bathroom is luxurious, with walls lined with marble and some nice Kohler fixtures, including a shower that feels like you are in a rainshower! I needed to do some computer work and a desk with power outlet was available. Kind of disappointed they charge $14/day for internet. Luckily, I was able to tether to my cell phone and got decent reception.
I was also made aware that they redid their fitness center. It has a bunch of treadmills, stationary bikes, ellipticals, dumbbells, and a set of different strength machines. I liked it a lot! With all the food that's available in Boston, it is nice to unwind with a good workout to finish the day.
Location: GREAT. Copley square is a great location. The magnificent Boston Public Library is right across the street and is a must see. There are a lot of shops and eateries near by and you can walk to nearby Boston public park and commons, Chinatown, etc. I bought a Mass transit 7 day pass for $15 which allows me to hop on any bus or subway. Definitely made food possibilities more doable.
Staff: very friendly. I am generally low maintenance during my stay but my interactions were all met with smiles and friendly attitudes.