Nice hotel but customer service is severely lacking
The hotel itself is nice enough. The rooms are clean but very small. I'm not sure why the hotel offers rollaway beds. Many of the people in our group had to cancel their requested rollaway bed because there simply wasn't enough room for one. There was barely anywhere to stand, let alone put another bed. That was very disappointing. Also, the hotel really needs to improve their accounting practices. They way overcharged our room. We were quoted $289/night when we booked. They charged us $482/night. When we pointed this out upon check out they said they would fix it and refund the difference to each of our cards. Instead they charged us each an additional $482! I have called the hotel twice after checking my credit card statement and nobody ever called me back. The other girls in my room experienced the same thing. Repeated phone calls and emails and not a single reply. Their customer service practices are terrible. They charge $20/night for wifi in the rooms. You'd think that after paying so much for a room that would be included. Also, $2 per bag to store them after check out? That's ridiculous! I have stayed at many hotels and have never paid them to store my bag. I definitely would never go back, nor would I recommend it.