Couldn't be more disorangized if they tried
I stayed here last year because they offered 5 days of free parking with a paid night. Before I booked this year I called to make sure that they had the same practice. I should have hung up after the first “new” employee I encountered and run. The young lady at the desk said they offer free parking but only if I book through Expedia. This made no sense to me since they have the same daily fee and Expedia mentions nothing about free parking. I called again late that night so that they wouldn't be busy with check-in's from arriving flights to make sure this was the case. It was 12:30am when I called and the phone was answered by a frantic gal that immediately said I would need to hold. After 10 minutes on hold I hung up and called again. This time to be told “I am too busy to help you—hold”. I hung up after a while and called again-I just had a simple question about parking and this should be a pretty standard question around the airport. This time I was told “I told you I am busy” and was hung up on. I called the desk this morning and the lady at the desk told me that the person yesterday and last night were new and it's not their fault. There is no parking included and when I asked that what would have happened when I showed up with my Expedia reservation and expected parking since that is what the hotel rep advised I would be getting all she could reply is that “you will pay for it-she is new it's not her fault.” I asked to speak to a manager but ironically there is no manager there until after 3pm. I called their corporate office to have a “complaint” filed but it will be 9 days until I am entitled to a response and they gave me the name of a manager completely different then the one I was told was the manager to be there after 3pm. So who is the manager? The corporate office will also not release the owners name-I guess that is top secret information and he doesn't want to know the lack of customer service that his staff provides.