Service was solid - place is out of date
I stayed in Jacksonville at this property for a large conference. I have not stayed anywhere else in Jacksonville in the past. The location was nice - right on the water. Took the shuttle from the airport and it was $14. Cabs in general were very inexpensive in Jax and you will need one. The neighborhoods can be dicey or desolate. 
The hotel staff was over all to a fault welcoming and thoughtful. The property is very big and needs an overhaul. You spell a damp mildew smell throughout the property and the color scheme of brown is a through back to the 70s. The gym has been renovated and was nice with a really nice panoramic view. The room was as clean as could be although tired. The tvs are box tvs. Again, brown carpet. I did not get a river view and was on the 4th floor despite being a Hyatt Goldpassport. No uprgrade was offered at any point.