Beautiful Old Hotel located in the loop.
There are times when we prefer to stay in the loop over the Magnificent mile, and at those times, this is the perfect location. It is only a couple blocks from the old Macy's, and easily accessible to all 'L' lines. We arrived at 10:30, and made a special room request, which the desk clerk said he could easily honor, but that we'd have to wait to check in until 2:00pm. This was not a problem, and we enjoyed Chicago activities until 2:00pm. The desk clerk knew nothing about our previous arrangements, but said he could help us. He said we'd have to wait no longer than 45 minutes for our room, and that they were already cleaning it. We returned to the desk at 2:45pm, and again the clerk knew anything about our previous arrangements. She apologized and actually made work of finding us a room. By 4:30pm, we were finally checking in. I felt like the first two clerks had just tried to get rid of us, but the third clerk was amazing. We were granted our request, and were pleased with it. I must say though, that the last 45 minutes dragged a bit as we waited in the Lobby with our grandchildren. 
A second inconvenience was a large wedding that was celebrating in the entry, and made it impossible to get through. I'd have expected the hotel to rope off a path for incoming and outgoing patrons. 
Having said that, this is a beautiful hotel. We've visited it often and love the lobby. When you register, or make your reservation, be sure you aren't getting a small room. While a large room isn't necessary, the small rooms here have barely enough room to walk between the bed and other furniture. I'd not give the small rooms a 4 star rating. The larger rooms however, and nicely decorated and very pleasant. The staff varies widely from the best ever to below average. I've not read other reviews, but I'd guess the reaction to the hotel varies greatly. I'd love to see this beautiful old hotel return to the excellence it once enjoyed, but budget cuts may make this difficult. 
When you stay here, be sure to visit the new beautiful Millennium Park, the Cajun restaurant, heaven on seven at 111 N. Wabash, and visit the cultural center on Michigan Ave, between Randolph and Washington to learn about attractions available during your visit.