This Hotel Needs some help
I really like W Hotels but this hotel was not of the same standard. We had to wait for over 20 minutes to check in. My SPG status was not recognized upon check in. The staff was not friendly except for the housekeepers and the hotel was quite dirty. My room smelled like a dog was in it. The heaters didn't work properly which is a must for Chicago in Nov. I was awakened in the middle of the night with security pounding on my door for a noise complaint, when they quickly discovered that it wasn't coming from my room. Also, the elevators are the slow and many guests( including myself) tripped on the W rugs as they weren't laid down properly.