Wish I could subtract bubbles
There are a few things I would like to say about this experience...TOTALLY UNACCEPTABLE.
I know when I'm dealing with hotwire, there may be situations they can't help, such as false advertisement from hotels. However, there are enough bad reviews on this hotel that it shouldn't even be allowed on their website. At some point, it has to do more with customers, then money.
Staying at this hotel was horrible. It had dirty carpets, smelly rooms, bugs flying around, and a staff that shouldn't work for the hospitality industry. Our sheets in the room were wet, and it took them 2 hours to bring us new one. It was 10 pm, and time for bed, so waiting till 12am was not cool. Kids are cranky, and ready for bed. Felt like something was biting my wife, only to read reviews that there were bed bugs in their rooms before. After about the 10th bug flew around while eating, we tried to get someone to take care of the situation, and they brought down something like raid, handed it to us, so we could spray our room. Really! I pay for a room, and have to be an Orkin Man as well. Needless to say, I'm tired of typing, and will probably run out of room before I'm truly done. Manager never called back to help us, General Manager never called back, and Best Western.com never called back. Hotwire reimbursed us 75 hot dollars, but it didn't cover the fact we left after 1 night! I shouldn’t' have to stay at a 5 star hotel, just to ensure clean, habitable rooms. Think twice, and think again.