Horrible Service and a suprise under the bed!
My wife and I were at Icon for a wedding and ordered room service when we arrived at 10 pm. Order was wrong, didn't say anything. Second night ordered room service, silverware was missing, the chicken for the chicken salad was missing and my order was incorrect. Called, they brought us silverware, chicken for the salad but didn't correct my order. Later that evening I dropped something by the nightstand and found a open condom wrapper. That was kind of the boiling point and we finally went to talk to the manager the next morning. He/she was not in so we talked to the front desk person. When we told her about the condom wrapper she said "eeeeggghhhhhh" and said that "she has no idea what is up with the cleaning staff lately" told us that she would tell the manager. We never heard anything from the manager, asked the front desk about it when we checked out, no one knew anything about it????? We are not whiners or complainers as we worked and still work in the hospitality business and have seen it all. When we got home we filled out a survey from the hotel and explained our issues....and still nothing. I can't believe what happened, how it was handled and how we were never contacted about our issues. We will never stay there again and will make sure to share our experiences with our clients and friends.