Choose a different hotel this one always under delivers
This is the 5th time we have stayed in this hotel because of a conference not by choice. It's so much easier to not have to worry about about getting over to this atrocious hotel and just stay there instead. Let's start from the top. I think this hotel only exists to serve itself and nobody else. I'm already paying about $150 a night and your going to make me pay $10 a day to park my car as well, I'm sorry but that outrageous. You can charge people that aren't staying in your hotel to park, that I completely understand, but people that are staying in your hotel should get to park for free that's called putting the customer first which is the name of the game in your business. The other way they find ways to nickel and dime you to death is charging $15 a day for Internet access and charging obscene amounts for room service that tastes as if it came from packaging or was cooked by a child. My fiancée got a late night craving but we weren't going out because we had already settled in for the night. We begrudgingly ordered room service, last time when we ordered clam chowder we discovered that sand comes with your soup. We ordered there version of a caprese salad, chicken tortilla soup, and chocolate ice cream, which was over $40 after we tipped the guy that delivered to us. Needless to say the food was terrible at best. The salad had underripened tomatoes that we're still green in the middle, wilted basil, and absolutely no seasonings . Did I mention that it literally had 3 slices each of the nasty tomatoes and mozzarella. The soup was gritty and the chicken had the same texture as compressed chicken you find at fast food restaurants, not to forget that the tortilla strips were stale. The ice cream was Hageen-Dazs which we knew they couldn't mess up but they found the only way to do it. There were ice crystals all throughout the ice cream which means the ice cream melted and was refrozen which breaks all kinds of health codes. I know this because I myself am certified in sanitation practices because I work in restaurants and hotels as well. Speaking of sanitation practices, I have actually been in the kitchen of this hotel to judge a high school culinary competition and the kitchen is disgusting. It's filthy, I know it's old and everything but if you clean like your suppose to it won't look that way. 
Now let's move on to the check in process. Their check-in time is 3pm and we arrived at 3:01 to a line of at least 50 people because the conference was starting on the Tuesday we arrived. They had two employees doing check-ins and finally added a third after we had been in line for about 30 minutes. This again shows absolutely no idea of customer service, if you know you have three conferences happening at one time why would you not plan for it and have the appropriate amount of staff on duty. The answer is either incompetence by the management staff or trying to cost no matter how bad service gets. When we finally checked in we asked to have a fan delivered to our room, more of why in a second, and we were told we would have one in our room in no time. Let's get something straight here, this hotel is old and the AC does not work in any of the six rooms I have now stayed in, more on how it's six room in five visits in a second. So in order to combat the fact that the rooms are never cool we asked for a fan. 
On to the rest of the visit. We were placed on the 31st floor and were overwhelmed by the smell of garbage as we came out of the elevator. We found out as we neared our room that there were 3 large trash bags full of trash right next to our room, how delicious is that. We go in the room to unpack and turn the AC on the coldest possible setting because it was hot. After we unpack and get settled in there is still no fan so we call the operator, it's now about 4:30. I ask about the fan we asked for and they have no record of us asking for a fan, what a shocker this hotel fails on service again. So the operator informs me that they will have one up to us in no time. My fiancée and I leave so we can check in for our conference and are gone for about 3 hours because we went out with some friends for dinner. She goes to a meeting for her alma mater and I go back to the room to see if the fan is there, bet you can guess the answer. It's not there so I call again because the room is still easily 80 degrees and it's dark outside. So I call operator and they inform me that my request must have been forgotten and they are now out of fans, awesome. The operator tells me they can move me to a different room and I told her all I wanted was a fan so that I could sleep without sweating like I always do in this hotel. I have read every review of this hotel in this site and I know there have been numerous complaints about the rooms being to hot. Quit being cheap and fix the AC or buy more fans your in Dallas it's always hot. They move us to an executive suite which is the same thing as my regular room only with a living room, this is how it's been 6 rooms. This room was on the 23rd floor and this floor had the smell of damp and filthy carpeting. So now I'm in a bigger room that's still hot. The gesture was nice but it didn't solve the problem that was existing. So I just stopped trying to get the problem fixed went to Walmart and bought my own fan. This in my opinion is despicable customer service that a customer has to spend their own money and take it into their own hands to fix the problem the hotel has created. This hotel is hands down the worst I have ever stayed in and I do quite a bit of traveling. It's apparent that they don't care about the guests and only want to take as much money from you during your stay as possible.