Unbelievable Customer Service
Wow, this was an amazing place to stay in San Francisco. This is an extremely kid friendly hotel in a great location. Located about 1 mile or so from Pier 39 and about 2 blocks from Ghiradelli Square. To help kids learn more about the hotel, they engage them in a fun scavenger hunt with a special prize at the end. The doormen were extremely engaging and gave an enthusiastic high-five each time my 7-year old walked through the door. They served hot chocolate every day from 2-4 and had wine tasting for the adults in the early evening. The rooms were quite big and were very clean. The ambiance was great with a mixture of texture from exposed beams to brick walls. Loved it and will definitely stay there again when I return to San Francisco, CA.