Disappointed
This hotel needs to pay more attention to customers' needs. It started badly when the concierge desk did not return my voice mail asking for sightseeing recommendations to book before my arrival. I therefore had to go with information gleaned from the internet instead of from a local expert. The room was a junior suite due to elite status but it did not come with a complimentary newspaper or even a bottle of water, like most large hotel chains provide to their loyal members. I could not sleep well because the bed was so worn out at the edges that I kept feeling I was falling out of bed. The shower stall was tiny, even by European standards. The club room offerings were meager and it was less expensive to buy a beer at the lobby lounge than at cocktail time in the club room. The lobby restaurant breakfast buffet was very expensive and did not have all that much to offer. The breads were stale and unappealing. The location has good proximity to China town, Nob Hill and North Beach. Since we are walkers, even Ghiardelli Square and Fisherman's Wharf were within our range.