Good location,valet crew needs work
This hotel has a good location for those looking for a place with several restaurants and bars surrounding it. There all sorts of trendy, hipster bars, Starbuck’s and Hookah shops up and down the streets to the south and the east. The rooms were cleaned everyday and with the exception of one day enough towels were always left by the staff. The front desk was always nice and helpful but the valets were very frustrating. I feel that the communication gap is the culprit in my case. Every morning was a battle with one and sometimes two of the valets to get the keys to vehicle. For some reason (communication gap) they could not wrap their heads around the fact that my room was reserved in a “block” with several other rooms on one company credit card and that all parking charges were to be applied to said credit card. The first five minutes of every morning was spent explaining this as they tried to get me to give them my personal credit card to cover the parking fees. Thankfully, Emily was there to help. She appeared to be the person in charge of valet in the evenings when I made my way back to the hotel. She was considerate and understanding and tried to explain my scenario to the rest of the valet crew. Although her words never seemed to penetrate the valet staff, I am appreciative of her efforts.