Never Again
We have stayed @ this Doubletree for the last 4 years during the Quail Hollow Golf Championship. The 1st 3 years were a very positive experience and what one would expect from the Hilton brand. This year, however, the experience was negative from beginning to end and cannot be blamed on the renovations. The staff at the front desk were disheveled and gave the bare minimum of service. The lobby and room we stayed in were shabby and not clean. The shower curtain had mold and the door to the balcony had had the lock broken off the hinges. The Golf Channel had been blacked out even though I would venture to say 90% of the people staying there had come for the tournament. We were told it was available in the Bankers Lounge. The past 3 years it had always been available in our room. This year the channel was there but no picture/sound. Finally, there was no coffee in the morning in the lobby for guests. Of course it was available for purchase in the cafe after 7:00AM I travel to dog shows and have stayed in many low end hotels because of traveling with a show dog and I have never been in a hotel no matter how low end that did not have morning coffee for its guests. Never Again! EWinter, Earlysville, VA