Big Rip Off
I made a reservation for a one-night stay a month before traveling. When I arrived at the hotel, the manager came to the front desk to tell me that he had overbooked the hotel and I had no room. No email, no phone call, no warning. He basically turned me out onto the street. Then, to add insult to injury, I opened up my Amex statement a week later to find that they had billed me for the room anyway.
I have complained to the hotel. No response. My next call is to Amex.