Dirty room upon arrival
I checked into the Holiday Inn Town Lake upon the recommendation of the conference I was attending. When I arrived, the man checking me in was less than welcoming. I headed up to my room and upon entering was greeted with a horrid smell. As I walked deeper into the room, I saw the beds were unmade, the refrigerator door was open with spoiled milk in it, and wet towels were on the bathroom floor. I took pictures and will upload those as well. I called the front desk, and they sent up a really helpful older gentleman I believe was on the maintenance staff. He carried my bag to my new room, went and got me a luggage rack, and offered to get me a bucket of ice. He refused to take my tip. He was the only nice part of my stay. When I checked out, I let the front desk know I was dissatisfied as this was the only time I have been checked into a filthy room at a hotel. Her response was that my room was upgraded. Really? To view the retention pond they try to convince people it's a lake? I am completely unhappy with this hotel as it was more expensive than the LaQuinta in Round Rock I stayed at the day before and more outdated.