Twin rooms not tripples
When booking a group trip to the hotel Penn I was not put off by the bad reviews on this site as I knew students not want to be 'told off' for being noisy or up late.However there were far more worrying things happening than just nasty rooms.
We were met by the Bell Captain on arribal who had all our keys ready, which was very appreciated. On inspection of the rooms however we had been allocated 18 twin rooms and 4 single rooms but booked 9 tripples, 9 twins and 4 singles. We needed accommodation for 9 extra people! I returned to the reception, spoke to the manager to sort this out. She informed me that they were going to put ‘cots’ in 9 of the twin rooms. This was just not acceptable as once this started to happen it was very evident the rooms were simply not big enough to fit extra beds in and still have floor space. One room looked as it it had one massive bed covering the whole floor. I returned to reception and told them this was not going to work and asked them to find us 9 tripple rooms. The hotel issued us with new rooms for 3 of those allocated on another floor but after inspection, they were the same rooms but on a different floor. I returned the keys and asked them to try again.
The hotel finally managed to find 2 tripple rooms but had to squeeze the extras into the rooms we had. We still needed to find rooms for 4 students so asked the hotel if they could give us an extra two tripple rooms. They refused and said that beds were being sent up to the rooms we had. One of our lecturers had enough of this situation and gave his own room up for 2 of those students and went to find another hotel to check into. We then convinced the final 2 students to bed share with their friends in the rooms they had as it was just pointless to try and find any other solution to our problem as it was now very late in the evening and students wanted to go to bed. 
In a nutshell we asked for and paid for 9 tripple rooms, we eventually had 2 and the rest had to sleep in a cot or bed share. One member of staff stayed in another hotel. We did not engage with anyone from the hotel after the first evening as it was an absolute waste of our time doing so.