Poor customer service. Don't stay here.
I traveled to New York City for business during July 2012 and stayed at the Shoreham. The staff was very unprofessional. We arrived as a group and it took them over an hour to check us all in despite having our credit card details and reservations prior to arrival. The rooms were average and really below my expectations for a hotel of that rating in New York. For example, there was a huge amount of noise in our room from the elevator and cleaning staff. Also, the amenities were really below average. Fro example the blow dryer in the room would over heat and break after ~2 minutes of running. When we asked for another the exact same thing happened. In the end we had 4 non-functional blow dryers and wet hair which was completely unacceptable given I had to attend business meetings. Lastly, upon check out I paid for all fees and charges. However 2 weeks later the hotel charged my credit card without any communication to me, without providing an invoice and without asking for my authorization. After several emails and phone calls I have still not received a reply from the hotel staff and I now am considering this credit card fraud. 
In a city with a multitude of good hotel options absolutely do not stay here. You can find a better room with much better service and avoid unauthorized credit card charges.