Incredibly bad taste in my mouth after this experience
Unfortunately what I thought would be a great stay turned into a nightmare. Found this hotel through Hotels.com and experienced what I thought was a great stay despite the fact that the wireless connectivity did not work and this was a business stay. Fortunately it was possible to use direct wired connection, but the hotel did not provide LAN cables long enough to work at a desk or table, which made things quite difficult. Nonetheless, I checked out a happy customer. However, I found multiple charges on my credit card on the days following checkout - much more than I actually owed, one for $1000 (on top of another for $123.10). I called the hotel to find out what was going on, and they told me that it was a charge for a cracked screen on the TV! I can't believe this. There were 2 TVs in this room, both LCD and I watched them both and they were just fine when I left. Now I am waiting to hear back from a manager because the front desk wasn't able to resolve this issue? PS. expensive parking (almost $40 per night). I won't be back after all. Taking this much time to resolve an issue like this is beyond ridiculous. My husband and I are 50 something business people, not rock stars who damage hotel rooms. In fact, I clean hotel rooms before tipping the cleaning people $5/day! I'm really unhappy with this place.