Ok hotel...but dont expect requests to be met
I booked 3 rooms for this past weekend & only had one request. Please put them on the same floor. Very simple & they did the complete opposite. Every room was on a seperate floor & I really did not appreciate the lack of effort for one little thing. Even if you are close to sold out you should try to honor requests as they come in, whether it be over the phone or otherwise stated. If not please inform the guest why you couldn't meet the request. I work for another Holiday Inn & we do everything in our power to fill requests as people call us, for any date we can. Besides the tiny rooms, everything else was fine. Just wish staff could have acted like they cared about my request.