ants everywhere
I am a business traveler and stay in Marriotts every week of the year. My usual stay was unavailable to to a late booking and a high conference in Houston. My only option was the courtyard I-10. Note, I paid more here than my usual corporate rate at the galleria JW Marriott. I awake the first morning of my stay to an ant infestation. There were lots ( over 50 spotted) some were even crawling on my chest. I left a note for housekeeping to deal with the issue or move my room. when I returned for my 2nd of a 3 night stay the room had been cleaned so I assumed they had alleviated the issue. I awake in the early hours to again be covered by ants. i went to the office to escape and called Marriott only t be told there is only one other hotel with availability in the area 25 miles away downtown Houston medical. I took the alternative reservation which cost me nearly 300 per night an an hour travel to work. I took a video on my phone of the ants and showed it to the front desk, They just looked at each other. No apology no offer to reimburse me for my stay, no offer to subsidize my stay at the alternative hotel. Its a disease waiting to happen. I have stayed in hotels all over the world and not something I expect from Marriott. I also noted holes in the walls in various locations with a sign stating water leak. Not very professional and it didn't seem to be fixed doing my stay, just a hole taken out of the dry wall. This is a flea pit and I will never stay here again. I have made a complaint via the Marriott Platinum Elite customer service line. I hope my status makes me heard. Probably not.. This hotels needs to be closed for a couple days and get the exterminators in.