unfriendly staff
I stayed in the Waldorf Towers for 4 nights. The room was crying out for TLC and it was very dated. The receptionist on arrival was very friendly, however the friendliness ended there, my "hellos" or "good mornings" were never responded to by the reception staff or the reception floor staff, the same applies to the doormen. In my personal opinion the staff came across as snobby and certainly not what I expected at such a world famous hotel.