Wonderful staff
We stayed for 2 weeks which is a very long time in a city hotel. The hotel is exactly as it looks in the pictures, our room was on the 7th floor, two double beds, nice bathroom with walk in shower, modern and clean. Comfortable beds. The location is fantastic! walking distance to all the shops, Neimans on the corner, Saks on the other side. Right where you would want to be. There is also free wifi, which is always a good thing.
The staff at this hotel were great, Jeff the caretaker who can tell you everywhere to go, do and see in Chicago, Andre on front desk and our favourite bellmen; Joel, Sam and Victor. They greet you by name on your first day and continue to do so, which is always a nice touch. They were all genuinely friendly, helpful and professional.
Room service - not good. I had a nice omelette for breakfast one morning, but everything we ordered after that was really not nice at all. Worst room service food I have had in a long time.
Maid service - Not great. Our maids were lovely and friendly but just not too efficient. Every day we would ask that they would leave us some glasses, 2 water glasses 2 wine glasses, for 14 nights I think they managed it once. Despite asking face to face, leaving notes, and calling down. Even when I stay at a hotel a night I expect there to be glasses to drink from, staying for 2 weeks it is a necessity. Also toilet paper supplies?? I know it is a 'green' hotel, but surely toilet paper is a must? We had to call down for toilet paper nearly everyday as they would forget to (or maybe told only to put one?) put a spare in.
We had great rates at this hotel, and the friendly staff, great location and free wifi would have me coming back again for a short break. But the full nightly rate I think is too high for the hotel, and I would choose another hotel at that price.