NEVER AGAIN - A House of Horrors!!
My fiancé and I recently stayed at this property and it was by far our WORST experience to date while staying in Washington, D.C.. First off, the property claims to be a world-class establishment which is a bold-faced LIE. It is old, with outdated accommodations and is literally falling apart. Secondly, the STAFF is highly inattentive. The customer service was TERRIBLE. Due to the age of the door to our master suite, the lock was bolted closed and my fiancé was locked inside for over 30 minutes!! Maintenance was called and they were clueless. It was an absolute NIGHTMARE!! To make matters worse, I asked to speak to the General Manager and was passed to a junior desk clerk who insulted me by offering a $20 credit of some sort. Not only did this add insult to injury, it also showed the LACK OF CLASS this place possesses. The General Manager never called us back after several attempts to reach him. Not even a simple apology out of courtesy for our inconvenience. Finally, my advice as a frequent traveler to Washington, D.C. is to steer far away from this property and GO ELSEWHERE. IT IS A HOUSE OF HORRORS and that is putting it mildly!!