AMAZING - exceeded expectations.
On the advice of good friends I stayed here in January with very high expectations. These expectations were exceeded from the moment we checked in to the day we checked out, this hotel was absolutely fabulous. Having stayed at the Ritz in Moscow, Berlin and San Fran recently I knew what to expect but this was a step up. The staff , in all areas of the hotel, were genuine, friendly and helpfull. Charles in the club lounge was a great guy - always smiling and remembered all our favourtie drinks ! 
The massage was one of the best i've had and was able to get one almost on arrival which was great after a 30 hour journey from Perth Australia. 
The location , room qualtity (arghhh the beds !) lobby lounge were top class. Check-out was perfect and all our room additions etc through amex were catered and accounted for. 
My last stay in NYC was the the Peninsula which was great but the Ritz has something special in this very beautiful city. I've found my home away from home and can't wait to get back there.