Will not be back.
Stayed at the Crowne Plaza at Reliant Park Feb 23-25, 2012 and was disappointed with my service. It took nearly 3 hours to check in since the rooms had not been cleaned from the previous night. It seems that the property could have planned for the large number of check ins since they had been booked for weeks prior to my stay. Finally got checked in after missing the first couple hours of cook off. Friday the water was shut off to the property and did not come back on till early Saturday morning. That was way too long to be without water. I was never offered and compensation for my stay so I finally wrote the hotel to request at least a night free for the water problem. I was told I would be compensated for the night and that has been over a week ago. Mr. Rudy Cortinaz, the assistant manager, was the one who told me they would credit my night and now he won't return my emails. Customer service is horrible and not par with $300 a night room rates.