Worst spa ever
THE WORST SPA EVER!
My wife and I were lucky enough to get a weekend away from our 4 daughters. We were looking for a spa hotel we could stay at and have a nice relaxing spa weeked at. This is not what we got.
We booked couples spa packages 2 weeks in advance, the Wednesday prior to going, my wife called to confirm our treatments for the upcoming Saturday, at that time they informed her that they double booked, couldn't get us in and that they had tried to contact us. Its the first we had heard of it. No phone calls, email or any other attempts were made prior to "contact us". After much back and forth, they were able to get us in Friday afternoon, but now I had to leave work for the day just to go and give my wife the weekend we had planned for,
Upon arriving at the spa, I noticed 3 key things that really make this a HORRIBLE spa. 1. There was only a single standard shower in the mens locker room which wasn't much bigger than a bathroom. 2. There wasn't a sauna, whirlpool nor a steam room to use post or prior to a treatment. 3. The spa waiting lounge prior to treatment offered no refreshments other than water, they never cleaned up as people left the lounge and went to treatment and they never replensihed the water cooler.
But that's not the worst of it, Originally I had requested female massage staff to work on my treatments as I just don't feel comfortable with men touching me, really just makes my cringe. Well guess what, a man came in to get me for a sugar scrub and deep tissue massage, not a woman, and no mention of the change to me when they rebooked us for Friday due to their doulble booking. What was I to say, no thanks? So I proceeded to get the most uncomfortable massage I had ever had!
But wait, it gets worse, half way through my treatments when you need to go shower off, there was absolutley no hot water. Same for my wife, we had to take ice cold showers! She had to have an ice cold pedicure as well.
I understand a place can have issues with water, but if you have absolutely not hot water, wouldn't you inform your customers before they step in and freeze under ice cold water?
To try and make ammends for the poor conditions, we were offered a spa gift package that would be sent to our room so we could shower off back in our room. After 3 hours of waiting for this gift package, we had to call down and ask where it was. What they finally brought up was no more than 3 soup spoons on a small tray with seeds, oil and some lavender on them. Hardly a gift package at all.
Rather than complain, my wife and I just decided to move on with oir weekend, enjoy our quiet relaxing weekend without the kids, and just forget about the bad experience.
We'll, that was until we were woken up at 8:00 am to drilling within the hotel due to construction they were doing on the roof bar. I understand the construction and new of it in advance, but drilling prior to noon on a Saturday at a spa hotel? WTF?
At that point I called the manager to our room so he could hear the drilling, told him about the poor spa service ..., and he generously offered to comp us for the weekend including the spa. This was great and not asked for, but simce he offered we took it.
We were told all charges would be removed from our credit card because they were a 4 Diamond Rsort Hotel and this doesn't happen. 
To this day, while we were credited for the hotel stay, we have not been credited for the spa and now the hotel manager and assigant manager, which both offered us the comp for the weekend, are now saying that's not what they said and that we were given plenty!
All I can say here is that they did a horrible job of taking care of their customers and I wouldn't recommed staying here for a spa weekend nor going to the spa at all!