Nice Hotel, location, staff needs improvement
Pleasant hotel across divided street from Southcenter Mall. Rooms ok, bar nice, staff uncaring.
I am handicapped, with a cane. When I asked about another restaurant, they said there wasn't one (Outback Steakhouse is next door I found out later). I had dinner in the bar (burger and fries with no seasoning). I got burger and highly seasoned fries. Bartender took them off the bill.
Next morning I asked about seasoning on hashbrowns because I am allergic, then asked if I could get french toast without the eggs. The waiter couldn't care less, said if I'm allergic or don't want something, then don't order it. Since I would have had to pay for french toast, eggs and meat if I only wanted the 2 slices of french toast, I skipped breakfast.
When I pointed out to the front desk that their HHornors Benefits room flyer had a typo that said the hotel's restaurant was only open mornings (not lunch or dinner times) the receptionist was very nasty, said, "Don't leave!" when I turned to go, and insisted I stand there until he discovered I was right. Then, instead of saying I was right or apologizing, he said, "thank you for calling it to my attention," and turned away. Not very pleasant experience so I would suggest you do not point out any errors, mention any allergies, or ask for any omissions in their food service.