Second Review & Update
This is my second review of this property. I stayed here many times and our stay was for seven days this time. The Hotel is still an excellent choice. Below are some points both positive and negative that are different and may need attention:
Food: The complimentary dinner contained better quality food and also tasted better. The breakfast was the same.
Rooms: Clean with excellent sleep quality
Service: Front desk and management are very friendly, service oriented and responsive. Housekeeping on this visit was less efficient. Don't keep your "Do Not Disturb" sign out past noon. We left the room at noon and took the sign off at that time. The explanation I received when returning to an unserviced room at 4:30 pm that if they pass by twice and see the sign they do not return, regardless of the time. We found this odd, but called to make sure we get service on days we had the sign out in the morning past 10 am.
Pool: The pool and hot tub were not as clean as I would like. Dead insects and debris on the bottom of the pool and floating on the hot tub on all three days we used the area. Also, guests use the area for smoking and leave cigarette butts on the ground and full ash trays on the tables. One person was smoking cigars while we were swimming and we had to leave. No pool towels. You have to go through the Lobby and request them at the front desk. We swam three times. It was not bad enough to avoid the pool, just not as well cared for as in the past.
Turnover: We noticed several new people. In the past we always had the same folks and we knew them and they knew us by name. That may be the issue with house keeping.
We still overall like the Hotel and will continue to use it for our business needs.