Simply Average
I think this hotel has an excellent location--right in the heart of Michigan Avenue & a short walk to the Pier and great restaurants. The hotel itself is simply average. The entrance is clean. The staff working the doors have a lot to learn about service--in the 3 days I stayed there only 1 doorman offered to open the door--when I was entering with a stroller! 
The rooms were clean--but again nothing special. I was in the main tower & on a high floor. I was happy that my room was all the way down the hallway as the walls were pretty thin--so wouldn't have wanted to hear people walking off of elevator. The furnishings were all in fine shape but again nothing overly modern and the room was on the small size. The bathroom looked like it had a very inexpensive makeover--so again adequate but nothing fancy. 
I checked out the pool in hopes of going there with my daughter--but it is purely a lap pool--so no shallow area that she would have been able to stand. 
If I returned to chicago I would most likely not return to this hotel unless I was getting a very good rate. For the same price I could have stayed at the Westin--an I thought that was a much nicer hotel.