Unfriendly receptionist
Stayed here on the first and returned on the last night of a Virgin East Coast tour of USA and Canada. Had booked two beds in the same room since travelling with my 19 year but they had allocated only one. Spoke to the same receptionist on both occasions and was left feeling she was doing me a favour by getting a more appropriate room. Her body language and tone of voice was rather awful and she informed that next time I stayed there I needed to book properly. Given Virgin holidays organised the tour I explained this was their responsibility. That said I won't be staying there again.
The room was comfortable and great views of the city. Conveniently located. Just a pity about the receptionist - must have got her on her worst two days hence low scoring.