Terrible experience
This hotel is AWFUL. My family and I were appalled by the filthy room we received. Dust EVERYWHERE, stains on the mattress of the pull-out sofa bed (which, by the way, extended at least 3 feet into the air when we tried to lie down on it), plus HORRIBLE area. I was scared for our safety, literally. Especially when I saw a security camera at the front desk and a security guard walking around hotel. Read on, it gets better- we were literally there half an hour or so, disgusted by the room, and lady at front desk pretty much yhacked on the phone while we were trying to tell her how displeased we were. She said she couldn't offer us a refund. We demanded she call the manager. She did and manager wouldn't offer a refund either! We were there half an hour or so! Didn't even stay the night. Terrible, terrible service, terrible environment. Needless to say, we'll be writing/speaking with the top of the line in charge of hawthorn suites next. Last but not least- we changed our booking to a super nice hotel that was only ten dollars more! So yeah, save yourself a LOT of hassle- stay clear of this place! Unless of course, you want to be treated rudely, stay in a filthy room, hear loud and obnoxious people all night (including people belching at the top of their lungs from their hotel balcony- yup, that's the nice greeting we got), and feel unsafe! Yeah- I would rate it below terrible if I could!