NOT A FOUR OR FIVE STAR!
1. Overpriced for outdated building and rooms 
2. Fridge leaked water which I had to clean up 
3. TV would automatically go on mute and hotel did not replace TV. 
4. Went to purchase a soda from the coffee shop and was told by the clerk that she was closed even though she was checking out a gentleman and refused to allow me to purchase one bottle of soda.
5. The thermostat when set at 65 continually went up to 72 and above. 
6 Ordered room service and after 45 minutes was called to say the "ticket" did not print so my order was not prepared. After one hour I complained and hotel said they would send food, of course, at my expense. 
7. Left dirty wine glasses and bottles on bar area and cleaning staff did not clean up. 
The hotel mgmt. refused to compensate my trip in any way, shape or form, only to say continually, "I'm sorry." I stayed here because I wanted amenities and safety for a single woman. They provided no solutions or compensation. I don't know how this hotel got its AAA and 4 and 5 star rating; however, Comfort Inn; Candlewood Suites; Hilton; Marriot and Hyatt way out perform this inappropriately rated hotel! If you want to stay near the Inner Harbor in Baltimore I would suggest the Hyatt. I will NEVER stay at such an ill-prepared and non-customer oriented hotel operated by Royal Sonesta. There were negative reviews prior to booking; however, I overlooked them because there is always someone who can have a bad experience. Trust absolutely every negative review you've read about Royal Sonesta. Hec, Motel Six at least leaves the light on and greets you. Disgusting! Do not stay at any of Sonesta Hotel, they did nothing to fix any of these problems the entire five days of my stay! I should have packed up the first night when the TV kept going on mute. Ridiculous!