Ugh....
Try number two with this review. My previous one was removed five days ago probably requested by the hotel staff because I referred to their staff members by calling them a name. Honestly they deserved it due to the level of servi....err can I even call it service? You make the decision. 
February 23, 2012 9PM
Called the hotel directly to book a reservation. I usually attempt this before booking with Orbitz because I've found that some hotels will give you a better deal by booking directly with them over Orbitz or other websites like that. Anywho I ask to make a reservation the response I got was "You can only make reservations between 9am-5pm EST M-F". I ask another question and I get the same exact answer. Angry I hung up the phone and called back. I got a lady who explained the computer system was down and it would be best to call during the day tomorrow. I say thank you and I ask if I can register a complaint about the previous guy and she said "Sure you can. Thank you for calling Capitol Hill Suites" then hung up the phone... Normally this is where I would say to heck with these guys and book somewhere else, however, I was stuck between a rock and a hard place so I booked it through Orbitz. Later that night I wrote a complaint email to the hotel (remember this).
February 24, 2012 8PM EST
Since I already booked and PAID for my reservation through Orbitz we went to the front desk and they had no record of us going there. We showed them the email from Orbitz confirming our reservation and they wouldn't have it. Late for our reason for being there they told us we had to call Orbitz to straighten it out. I call them and get a hold of someone and she said I need to call the hotel. The Valet answers the phone and puts someone on hold. (In the mean time i'm in the lobby on hold with Orbitz who is on hold with the hotel.) The front desk guy comes back talking about a fax that should have come in. I let him know that Orbitz will be calling them. He runs to the back, I guess looking for a fax, and says he hasn't received a phone call from them. This took about 5-10 minutes over time. The Valet tells the front desk person "OH someone is on hold for you". Really?!?!?! took you 10 minutes to tell the front desk guy there was a call? Finally after another five minutes the front desk guy says "here's the keys to the room I'll get all the paperwork straightened out so you can go to your event. I upgraded you to the big room and I apologize." Thought great! This crap may work out. 
Check out time
I'm going to admit here that over night we were a bit loud. When security came by and asked us to be quiet we said our good nights and went to bed. (I know hurts my credibility here but you will see why in a second). Upon our check out the front desk lady tells us that she is going to charge our credit card for rooms they would comp due to the loudness. ?!?!?! WHAT? you will charge me $200 per room that says we were the cause of issues? At that point I went off on the lady with everything that happened in the previous days it just piled into one.