Much better last time!
I just spent 5 nights at the DoubleTree Suites. The price was much higher than my last stay (in November) and it was not worth it. My room was not clean. When I arrived I had to take a towel to wipe off the night stand. There was hair and dirt on the floor in the bathroom. I pulled back the drapes to look outside and the windows were covered with greasy finger prints. Even when I returned to my room after a day away the kitchen was not cleaned. I left dishes in the sink and expected they would be replaced or washed and they weren't. The staff was not especially accommodating. I asked at the desk about areas downtown and they offered no suggestions or help. Since I am from out of town (as I'm sure most guests are) I would expect they would be able to give some directions. I was directed to the bellman who was completely overwhelmed. This stay was very expensive and a huge disappointment. I know the hotel was busy but that is no excuse for poor service.