Not good enough....
With as many fine choices in Manhattan, there is little room make mistakes. The first one was mine: I didn't think to ask where my room was in respect to their elevator that dings on arrival. Some might thing this is some kind of 'throwback charm', and it is....until about 10pm. Room 616 is right next to the elevator and the Water station, which is very popular late at night and early in the morning. 
I asked for a room with 2 twins: had a friend joining me. Two beds = two pillows...total. I asked for 2 more pillows 3 times over the course of the day before they brought any up. 
There wasn't an iron in the 'guest request' closet...in fact there wasn't anything in there.
With another location right down the street, I'll probably stay there next time.