Watch Your Step
Just came off a three night stay at the US Grant in San Diego. It was my second visit there since October 2011. Couldn't have been less pleased. On my second night, February 6, I stepped on a nail or tack that had separated from the bottom of a desk chair. It pierced my foot. When I looked down to see what it was — and after lifting the chair to make sure — it was obvious to me that my room had not been vacuumed that day. That's because there was black soot all around one of the desk chair legs. When I asked the front-desk staff to have someone speak to me about this the next day, I was told I'd be contacted still that day. I never received an email, a call, not an acknowledgement of any kind. Given the price of the hotel, and the way it's been positioned as a luxury property, I expect good service, caring service, professional service.