Their computers are always down!
I invited my parents and my daughter to stay in W Washington for Celebration of my fathers 77 Birthday! First, nobody helped us with the luggage at all, than it took a lot of time for check-in , because there was sometng wrong with the computers. The rooms were rather good ,as well as the Hotel design. But when we checked out the computers were DOWN AGAIN. So the lady at the Reception promised to e-mail our invoices. When I received them I found 2 extra charges for $100! It took me 40 minutes to explain to them by phone why it is overcharge (we had 1 car for both room - I drove the whole family from NYC) - but I am still waiting for their resolution. Looks like they do not believe the CUSTOMERS...