It's alright
This hotel is really big. As a result it feels a little impersonal. After check-in (which went very smoothly), you don't really get to see any staff apart from the security guards in the lobby who check you have your key card, before allowing you up to your room. However, any staff you did speak to were always friendly and answered my questions. Our room was a standard room and was small but adequate - we hadn't planned to spend much time in the room, but then along came Hurricane Sandy!! The bar at the hotel is ok and the food was pretty good, but very expensive. The Tick Tock diner was rubbish - don't eat there!! For breakfast go instead to the International Gourmet Kitchen half a block (2 minutes) North - much better value and much better food.
You can't beat this hotel for location as you can get to all the midtown locations with an easy walk, but not sure I would stay here again.