Elegant hotel but awful service.
As a Marriott Gold Elite member, I have grown very fond of the JW Marriott brand. I have also come to expect exceptional service from Marriott's elite brand.
The hotel's decor and furnishings are elegant. Indeed, the fixtures in my room reminded me of those I've seen at several Ritz-Carlton hotels. The bed was super-comfortable (as is true at most Marriott properties) and the bathroom was spacious, clean, and elegantly appointed.
The gym was bigger than most hotel gyms but nevertheless lacked some basic equipment.
The major downside with the hotel was the service. The first incident had to do with having my room cleaned. When I left at 7:30 am one morning I kindly requested to have my room cleaned early. "No problem" I was told. When I returned at 3 pm I found that the room had not been cleaned although it seemed that (most) other rooms on the floor had been! I went downstairs and asked to speak to a manager. The manager was sincerely apologetic and quickly sent a housekeeper to take care of the room.
The second (and more disturbing) incident happened two days after my departure. Marriott properties typically email receipts ("portfolios") to elite members a day after checkout. When I didn't receive mine I called the hotel. Usually the hotel will offer to email a copy ASAP. Well, the person who answered my call essentially told me "Too bad" and gave me the brush off. She might have been the rudest person that I've ever encountered at a Marriott property over several decades! I called back and spoke to (another) manager who was again apologetic. I hope that the hotel takes care of this problem because poor service is enough to keep me (and other loyal Marriott customers) from returning.