AC problems -- staff did their best
We also stayed at this hotel on the day they had a power outage and no air conditioning. It made for an uncomfortable night. We had no issues with the standard of the room, which had a balcony overlooking the freeway and shopping mall, or with the cleanliness of the hotel. Wifi worked only intermittently, so was refunded the $10 charge. We had paid for this room using points, and after sending a complaint to their head office, the points were returned to our account. We could not have asked for a better or more prompt response.
Breakfast in the club lounge was substantial and good. All the staff we encountered were friendly and as helpful as they could be in the circumstances.