Disappointed
I traveled to Philadelphia with my partner to visit family while he attended to some business in Center City. The hotel itself is a former Ritz-Carlton and has an old Philly charm to it. Valet service and check in were a breeze. The staff was very friendly.
When we got to our room, the shower had zero water pressure and the toilet was stopped up. The bathroom was not as clean as it could be. We requested a room change and were placed on another floor behind the elevators and next to the ice machine room which at times was noisy.
Our last night there coincided with an event being held at the hotel. It was almost impossible to get from our room to the outside. The event attendees crowded both lobbies (yes, there are two) and the elevators. Trash and spilled beer/liquor was everywhere. Neither the hotel nor the event promoters made an attempt to keep a walkway clear for hotel guests.
Later that night the hallway on our floor was filled with loud event-goers slamming doors and screaming at one another. At around 2:00 AM an emergency alarm sounded and didn't go off until about 15-20 minutes later. At that point we decided to check out since we had an early flight back to L.A.
Hotel management was apologetic, but our last night in Philadelphia was ruined. While attempting to leave, the valet service couldn't locate our rental car. We stood in the freezing cold at 3:00 AM waiting for them to locate it. We won't be back to this Westin.