Bitter Suite
No doubt the location is fantastic and the hotel historic, but I am shocked to see the glowing reviews of this hotel. Although our suite was spacious, it was in dire need of a scrub down and some repairs. We also had our water shut off two nights. Between the noise from the water being turned on at 4am and the deafening sound from the air conditioners, it was hard to get a good night's sleep. Housekeeping was awful too. Bathroom walls were absolutely filthy. They never vacuumed the room during our three night stay, and they left a dirty coffee filter in the coffee maker. I think I've stayed in cleaner roadside motels. (btw, sheets are a cotton blend and they use flat sheets on the duvets, so you wake up tangled and sweaty in the middle of the night.)
As for the common spaces, the cafe and the lounge look nice, but the service was slow, if not aloof in both places. The chair I sat in at the lounge had a broken leg, and in the cafe all the tiered plates used at high tea were bent out of shape. Food was mediocre to bad, as in the bread for the finger sandwiches was stale.
Despite all this, the hotel is crowded, which goes to show that for some people it really comes down to just location.