What a disappointment…
As other reviewer pointed out, this hotel was overrated. It has to be lower than 3 stars, two maybe. There is no way this hotel meets the Crown Plaza standards that I know. The size of room wasn’t too bad but the bedding, mattress, bathroom and other things are so outdated that even though house cleaning is done properly it can’t be justified. Well, if there isn’t much hotel can do about the aged building then one thing they can do and have a control over is the customer service. Kind service can overcome a lot of things. Unfortunately that’s not what we were experienced. Seven couple made weekend gateway golf trip in Dublin, Ohio. We booked a room via Travelocity. It was a deal that you don’t know the hotel until you book it. Once the hotel name was revealed we selected the room type, king size bed. It got booked and confirmed. When we checked in the room, it had two double beds. We went back to the front desk and asked about our reservation. The lady at the front desk, Ashely S. wasn’t even look its availability and told us that they were out of the king size bed room. We told her we booked king size bed and she told us, “If you book it via 3rd party then nothing will be guaranteed.” What? Are you serious? We told her that we know it was available two minutes ago, only then she gave us the king size bed room very unwillingly, trust me her attitude expressed enough how she feels about this like pounding countertop when she took the key, etc, and adding, “We are not supposed to change the room…”??? We were standing feeling as if we begged for a free room and she was doing our favor? Was I supposed to be just grateful that you gave us a room because we booked it via 3rd party??? This hotel seriously needs better management. It runs and acts like a motel or inn. What a disappointment…