Nice rooms, nice staff, excellent location
Chose this hotel for the location. Right next to the Embarcadero BART station which made our ride in from SFO simple. Also easy to hop the streetcar to Fisherman's Wharf and the Muni to other locations. Plus the cable car was right outside the hotel, and the hotel staff was very helpful in directing us to the right trains for where we wanted to go. Nice area, walking distance to the Ferry Building, Starbucks and Walgreens across the street for basic necessities. Perfect location.
We were very happy with hotel itself also. We don't normally stay at large hotels, but were able to get the personal attention we like and had no issues with crowds of business people there for seminars. Plenty of room for everyone. We arrived on a Wednesday and got upgraded to the 17th floor with a nice view of the Bay Bridge. Check in was effortless, staff was very friendly and helpful. Room was clean, sleek, and very modern. The bathroom mirror even had a television built into it. A little unusual, but you can watch the news while you brush your teeth! Printed our boarding passes for our flight home right at the front desk, and check out was simple as well. 
My only "complaints" were that the bed was a little too firm for me, and the city traffic noise could be a little loud early in the morning, even on the 17th floor. We just left the fan on all night to give us a little white noise to mask it. Neither of these were major issues.
I highly recommend this hotel for a nice visit to beautiful San Francisco!