the calm after the storm
We arrived as a family of four from Scotland Friday 2nd November. We had tried all week to get a proper update on what we were coming to and were not clear as information from both the Hilton group and Expedia was very limited. After saving hard all year for this holiday we decided to go for it. We arrived to find the hotel in complete darkness and were met by Jatin the hotel manager. I have to say that he became our guardian angel and allayed any fears we may have had. Jatin took control for us and tried to contact Expedia on our behalf to see what alternative arrangements could be made. This is when things got difficult as the silence from expedia was deafening. Jatin explained that our only option was to stay that night and if the power did not come on then he would look at other options for us. Thankfully the power came on at 5am and we were good to go. Thereafter we could not have been in a better hotel, location and with excellent staff all round it ended up a fantastic holiday. The hotel and staff cater for your every need and nothing is to much trouble. The room was on the small side but very comfortable. the breakfast and the all day coffee were excellent and there was always something that you could eat and cookies in the afternoon were a nice touch. I would recommend this hotel to anyone and will definatley stay here again as the value for money is there for all to see. Once again a massive thankyou to Jatin and his excellent team.
The Peebles Family