Poor Value
Everything about this hotel is either poor or shabby. Major refurbishment work is being carried out, even at weekends, starting at 7am and going on till late. Rooms, if not refurbished are dingy and poorly maintained, if refurbished are noisy due to work being carried out in adjacent floors and/or rooms. We were provided with an upgrade after complaining about being kept hanging around for 2 hours to check in but we would have preferred a decent hotel. The staff seem resigned to their fate of dealing with complaining customers. Surely they should have, could have closed, refurbished and relaunched the hotel. Hyatt I won't be back in this hotel or any other for that matter. You do not understand good service!!