Grand?
I felt like i was at a mediocre hotel. Having arrived close to 11pm, we couldnt find the side entrance that we were instructed to use from the website since they had construction going on at their front entrance. No signs, no one to help us outside. Even thru the front entrance, nobody cared to assist us with our 4 bags on arrival and departure. This is "Grand" ???
Usually, as with other hotels, when one requests a corner room, one gets a true corner room with double views. We paid extra for a room that was at the "end' of a floor but just with 1 view facing front. Seriously???
Also, our door had a 1" crack underneath that allowed a lot of hall light to keep us awake at night. Why?
Then, early next morning, we couldn't even sleep in as people started vacuuming the hallway in front of our door keeping us wide awake. This is "Grand" ???
Being on the 27th floor, the water pressure from the shower was weak. You actually had to stand almost with your nose against the wall so you could catch the weak shower flow; The room ac was a bit too warm even when set at 65 degrees.