UNCLEAN, Broken items, and Poor Service
Arrived and checked in, desk person was personable. Our room at first glance was ok. Until we tried the safe, which was broken. Then dialed the desk for help...phone did not work. Walked down to desk and notified staff. She came to the room but ws unable to fix it (so we did not have a safe for our goods). She did switch the phone cords and got that working. We travel frequently for business so can tolerate a few minor snags. It was hot out, 95*, and the a/c was barely blowing (although on High Cool) so I decided to take a cool shower. Then I found UNDERWEAR from the previous guest in the shower!?! How can the hotel staff clean the bathroom and miss underwear in the shower??? Again spoke with front desk....she asked if I wanted to switch rooms (odd since at check-in we asked for a first floor room and were told all rooms were sold out for the dates...?) We stayed in the room since it was later and were afraid of what we would find in the next room. I tried to warm my therapy neckroll in the microwave around midnght, and then found THAT to be nonfunctional as well! Lastly, there was a space around the door (improperly fitted or not sealed) and we could hear EVERYTHING outside, quite disturbing. The next morning, we just checked out early due to the repeated issues. The desk clerk was NOT friendly, and we were NOT offered a refund for the horrible night's stay. Very upsetting and will not stay at a Days Inn again.