Disappointed
We actually checked out of another hotel to come to Sheraton but were very disappointed- should have stayed put where we were. We paid for a room that was supposed to be a more 'desirable' room because it had a balcony facing the pool- we were told by the reception " people pay more for this room". Firstly, to get to the room, one has to go up some 4-5 steps or so- there are no elevators to go to this part of the hotel- not good if you have some heavy luggages. Upon entering the room, we noted the carpet was stained in several areas (see pic). We then realized the wood panel on the door frame to the toilet was almost falling off (see pic). We went back to reception to ask for a different room but was told there were no other rooms available that were equivalent to the price of the room we paid. We were offered a room without a balcony but there will be no refund or upgrades. The receptionist went to speak with his supervisor and came back with nothing except the reassurance that his supervisor will follow up with us; of course no one followed up during our 2 night stay! 
The parking is shabby not attached to the hotel, you have to walk across a lane to the hotel for $15/night and the parking elevator smelt of urine.
Room comes with 3 towels- there were 4 of us (2 kids) and so we asked housekeeping for more towels- they were prompt and brought us 4 extra towels but unfortunately 3 out of 4 towels were heavily stained (see pics). It was disgusting, adding to our disappointment.
The only good thing was it's location if you are going to Universal Studios. You will be within walking distance to US.
We were very disappointed especially considering it was a Sheraton. Will not go back there.