Pleasantly Surprised!
We were traveling up from Charleston for a concert at the Fillmore and chose to stay at the Hyatt House only because almost all the other hotels were fully booked due to the Panthers game that night. We encountered car trouble on our route and didn’t roll in until 7PM, an hour before our concert. Kelsey at the front desk was so sweet and accommodating and offered us a free round at the hotel bar in honor of our wedding anniversary. We were so pleasantly surprised at such wonderful customer service!
Our room was fantastic—great for one night or for a week. Our Studio King had a comfortable couch, kitchenette, and spacious bathroom. The color scheme of the hotel was very sophisticated—I definitely felt like we were staying in a W Hotel, not a Hyatt!
My only complaint would be that the bathroom sick was adjacent to the bed, so there was no way to use the sink without waking the person sleeping in the bed. The shower, which was in its own room, was huge and amazing. We loved the flat screen TV and full fridge and microwave. The mattress was quite comfortable but the pillows were a little too soft. We walked down to the CVS at the Epicenter (not even a block away) and bought some snacks and beer to enjoy in our room. There were lots of bars and restaurants in the Epicenter.
We didn’t use the valet parking--$22 was a little over our budget. We parked across from the hotel at a lot for $16 total ($10 night of Panthers game and $6 the next day). There is ample parking all around the hotel in paid lots so don’t feel like you have to use the valet if you’re not interested.
The food at the hotel bar was quite good in comparison to the other places we ate in Charlotte, and reasonably priced for hotel food. Bartenders were very nice and friendly.
If you’re a guest taking in a show at the Fillmore (or NC Music Factory), take the Hyatt up on their offer to call you a town car. For only $2 more than a taxi, we enjoyed a ride in a comfortable town car to our venue and arrived in style! 
We can’t wait to come back for another show and we will definitely be staying at the Hyatt House!