Can't fault the service
Our first night we were located in a room on the second level at the front of the hotel. I am a light sleeper and with this being so close to the "L" line I didn't sleep well at all (my friend had no trouble though). We spoke to them in the morning and in the afternoon they moved us to a different room without a drama and I had a much better sleep. We checked out for a night to go to Indianapolis and when we returned and again it was no trouble for them to organise me a room at the rear of the hotel. They were very friendly and helpful at all times even the porter and the maintenance staff who would even rush to press the elevator door if they say you walk in the front door.