Worst experience ever
We have stayed in New York City 5 times. This is the only hotel that I tell people to stay as far away as you can from.
We arrived at the hotel a few minutes after 3pm and had to wait until they found a clean room for us. As we checked in the desk clerk said "oh you booked on hotels.com". It seemed that you are second class to them if you find a cheap rate and run with it. After we checked in and were shown the tiniest room with a double bed (for two guests) and warned about the "step up" to get to the bathroom were were left to check out the room. 
There was dust build up in the corners, on the shades that hid the view of a wall, and and on the light fixtures. The $10 a bottle water had already been opened. The bed spread was clean, but the thin blanket between the bed spread and sheet had HOSTLE written in black marker. The shower had recently been regrouted in some spots, but it looked horrible.
 We asked for a new room was told "we are all booked" and then they turned away from us. 
We were told the internet was out for the entire block when we checked in. For the entire 4 days of our stay we were unable to connect to the internet. I find it hard to believe that an entire block in NYC was unable to have the internet for over 4 days. I think it would make it very difficult for hotels to get reservations. Whenever we asked we were told that they were "working on it."
My husband and I wonder what the other rooms look like or if because they realized we got a really great rate that we were given a room they don't normally use. It doesn't matter because we won't be back, and steer our friends away from this hotel.