The Worst I Have ever encountered
Chose this hotel for it's proximaty to Oriole Park at Camden Yards.About a mile walk, or a short shuttle ride provided by the hotel. I will start with the walk. Would not walk in this neighhood at night if I owned a pit bull. The Shuttle has two vans. They leave and arrive on the hour at five different locations, impossible to do. You have to sign up in advance to take the shuttle so you may not arrive at the time you would like if the van is full. We were in for three Red Sox vs Orioles games, lots of Sox fans at this hotel. The only positive are the van drivers who try the darndest to do an impossible job.
Moving on to the hotel. The front desk staff are not professional. The people who work in the complimtary breakfast area are RUDE. Asked for three wake up calls, received only one. Was told that the computer system was down, ( guess the fingers do not work on the telephone ). The maid service is terrible. Not one day passed in our four day stay that we did not have to chase down clean towels, cups, coffee for the room. This happened to many of the guests on our floor. Also, the room and hallways were not vacuumed in our four day stay. We travel somewhat often, and this is the first time that we have never left a tip for maid service. My honest opinion they need new management in place.
Should have listened to the other reviewers on trip advisor. After first hand experience I agree with the negative reviewers. PS: Another positive on a employee is the security guard nice man.