Disappointed. Not worth the money.
It's not that this was an uncomfortable stay. Its a very nice hotel. I was just disappointed with what I got for a $350+/night room. I know a lot of that expense is because I was staying in Manhattan, and let me start by saying the location is great. Only a few blocks from Times Square, 5th Avenue, and the Rockefeller Centre, and plenty of subway stops around. The foyer and bar look great, and the staff were always friendly.
The problem is that the week before, I stayed at the Intercontinental in Boston. Up there, it was around $220/night, and they were brilliant. So to be honest, I would've expected the NYC Intercontinental to live up to that. It didn't. My bed had a very obvious lean to one side. I said something about it and they said nothing could be done. My shower had no hot water on 3 separate occasions (that just shouldn't happen at any hotel, let alone a 4 star). I ordered room service once and it was so bland that I never did it again (and at nearly $40 for a hamburger, just not worth it). And they do the annoying thing of charging by the day for WIFI. Boston allowed you to buy a week's subscription at a reduced rate. But NYC was strictly by the day. Made for a pretty pricey 11 nights of WIFI (which wasn't that fast).
I was comfortable, but just disappointed that it didn't match the standards that the Boston Intercontinental set, and given that it was $130 more a night than Boston, I don't think that was unreasonable to expect. Location wise, great, but I felt let down by everything else.