Old, Subpar and Expensive
Let me begin by a room that runs you retail of $250/night and charges $54/night for valet parking, you expect more than a CRT television. You'd also expect complimentary internet whether wired or WIFI, but this was not the case. There was no wired internet, and the WIFI was $12 per device, whether in-room or the lobby. In addition, the business center had NO functional computers, and even if they did, the staff mentioned it was 35 cents a minute. Also you'd expect that there'd be complimentary breakfast, well that's not the case either. If I'm not mistaken, it was something outrageous like $8 for a croissant. In the end, they messed up my bill and overcharged me by $90 plus taxes, had the desk staff correct it, and they still charged me full price on my credit card. Hyatt is a hotel I will never return to again.