Disappointed in Holiday Inn
They should be glad I was not their mystery guest. The carpets outside the elevators on the room floors needed cleaning badly. The sink was cracked in our bathroom. The AC was a joke. The auto air thermostat setting never went off. I set it at 90 degrees to see if it would ever go off and it never did. We requested someone to look at it and no one ever showed up. We caught up with a maintenance man in the elevator (one of three was out most of the time) and he told us the thermostat didn't reflect the temperature because only AC cold was on and to set it at 67 and up to 72 or something. He spoke broken Englsih/Spanish. We just got up and down and turned it on and off to keep from freezing. We checked in at 3 PM on the arrival date and were given breakfast buffet coupons. One was dated for the day we arrived-well past the breakfast hours. The last day coupon had the wrong date on it. We ate breakfast the last day and the milk cartons had expired dates on them. The threshold on the door out to the pool had dirt in it. The flower pots had cigarettes in them. Flowers were not maintained. The entire hotel needed a deep down cleaning-not just surface areas. The train was a little hard to get used to. The shuttle drivers were very nice. We were disappointed in such a large Holiday Inn.