Bye Bye Mercer. Never Ever Again
first of all, sorry for my English... sorry for my spelling...
why go to the Mercer when you can go for the same price much better service, much bigger rooms, no attitude what so ever, inclusive of breakfast... to mention a few reasons?????
I checked in early in the morning after a long international flight. i nice gentelman ehich i am sorry i neglected to take his name greeted me and explained to me that at this hour my room is not avalable. I told him i totaly undrstood, and since I came for 7 nights he should take his time choosing my room, and not give me the first one available. Suddenly out of no where rushes in Kelly and with all the amount of attitude possible says: "excuse me! our policy is not to give rooms before 3PM" ofcourse me and the guy who checked me in were in shock! since i knew that she will be the one to choose for me my room, I just explained nicley once again that i am in no rush.... that was checking in....
Last day... checking out, after 7 nights with no contact with the front desk...
Angie, this time... i requested a late check out at 3.30PM, Angie said she can only extend my stay till 2 because someone reserved my room, she asked if this helps me, I said no, since Im traveling to Tel Aviv even 5 minutes the luggege wont be with me the wole security prosses gets very long and tierying... I asked her to move us to a different room, she said they were fully booked (i checked their website, there were rooms in all catagories... lier!!!!).
finally i offered to pay. Guess what dear Angie said??? no problem, that will be a full day rate. Full day rate!!!!! not half? no!!! full day rate!!!! I left the front desk without a word.
Last year i stayed at the CROSBY STREET HOTEL, what an amazing hotel, same price by the way (they were fully booked this time, no wonder why), double the size of the room, double the size of the bathroom, amazing breakfast, every day or every other day they send you something to your room, they go out of their way to let you know how much they appriciate you choosing them. the exact opposite then the mercer. the room at the mercer was tiny, the decor was depresing, the bed was queen size rather then the king at the Crosby. then why stay at the mercer? for me it was the first and last time, I preffer businesses who appreciate my money and do not take it or me for granted.