Nothing is too much trouble!
This was our first stay in NYC and I am so glad we read the reviews as staying here proved to be an excellent idea!
We stayed for 10 days in September and I can only say positive things about the hotel, as even the odd little issues we had were acted upon and sorted out with immediate effect.
You are 2 blocks away from Broadway and 4 blocks from Times Square, so whilst it is in a slightly less salubrious area and the bars and restaurants in the local area can be expensive, it is very central and the addition of a full sized fridge in the roomsmeans that you can reduce the costs a little. On the downside, the rooms git very warm and the AC units were in room and far to loud to put on if you wanted to get any sleep!
The room we stayed in was a decent size for a capital city and had a microwave,fridge/freezer, dishwasher, filter coffee machine and hobs, as well as an iron and ironing board. 
The complimentary breakfast was excellent, and included some sort of eggs and meat (bacon,Sausage, Ham, etc) as well as bagels and gread,cereals, fruit and yogurts and coffee whcih was good and available in takeaway cups,and whilst the breakfast room got very busy, you were encouraged to take food back to your room and even provided with plastic containers!
The evening socials (Tues, Weds & Thurs) between 5pm-7pm offered complimentary red and white wine (Cab Sav or Pinot Grigio) which was perfectly drinkable, as well as Stella Artios and Bud Light on tap (can't comment on the beer as not a fan of either product). The food was themed each night (e.g. Pizza & Pasta one night, Nachos another night, Poek Sliders, another, etc) and was pretty decent.
The bar is a little drab (and a little pricey) and with the fantastic Beer Authority pub just a 150 yards away, we only went in a couple of times.
We had a couple of minor issues(not really worth talking about) but both times they were sorted out very quickly.
Overall,a very good hotel and a great base to discover NYC