Glam exterior hides a few problems.
My husband, young daughter and I stayed one weekend night at the Valencia whilst on a short trip to San Antonio. Beautiful exterior, with very efficient and polite valets to park your car, but when we walked into what we assumed would be the street-level reception area, we were met by an underlit foyer with a water feature. There were no signs to reception on the first floor - we had to ask another guest - then squeeze into a tiny waiting area with all the other guests checking in. Due to the subdued 'mood lighting' we could barely see to fill in the check-in form! After trying to use our room cards in the lift we had to return to reception to have them reprogrammed and there was no offer of help with our bags.
Don't get me wrong, the room was lovely, in a very understated sexy-chic style - faux fur throws, lovely linen and dark wood furnishings and blinds - BUT our phone did not work, nor did our radio and again the room was lit so low we almost had to feel our way around. When we complained about the issues in our room, staff promised to send an engineer (!) to fix them, but he never materialised. All these little things began to annoy me and made me feel that the Valencia is all flash no dash (as we say in the UK).
PRO: The bar area is lovely, flooded with light, very friendly and helpful bartenders and a lovely view. The hotel is perfectly situated for the river walk area.
Overall a cosmetically glamorous hotel that needs to work on the small stuff.