We deserve better!
I really like to patronize the city that I grew up in by wanting to plan a yearend gathering at this historical location. However, the moment we arrived it went downhill.
1. Staff was not available to help us with our luggage.
2. We had to find the luggage cart ourselves, which I only saw two that are available for the entire hotel.
3. The young lady at the front desk, yet pleasant, did not understand that I should have received a AAA discount, but kept saying that the suite I had usually runs $599, so I already had a discount even without the AAA discount. We all know this is not the case. ;-(
4. When we arrived to the "so called" penthouse that was assigned to us, it was already occupied by someone else. The domestic staff member on the floor assisted us by calling the front desk, in which we heard the man at the desk going off and blaming us for getting the wrong room. WHAT???
5. We had to go all the way back to the front desk and they still could not figure out why our original "so called" penthouse was occupied. They hesitantly assigned us to another one like it was our fault!
6. When we arrived at the second assigned "so called" penthouse, we unloaded and proceeded to get ready for our event. However, we noticed that it was warm on the second level. We then turned up the air. However, we still had to go out to purchase a fan for the second level because it was still too warm.
7. During our gathering we then noticed that there were wires hanging out of a hole in the cathedral ceiling where it seems that a light fixture should have been placed.
8. There was also another gathering on this floor at the same time, so another residence wanted us to quiet down, in which we all complied. This information was given to us by the staff member that was the general manager. I have NEVER in my life seen a general manager of any establishment have such lack of professionalism in my life. The GM started off speaking to us like she was having a conversation with someone on the street, totally disrespectful!!!! She quickly changed her tone, when she figured out that she was speaking to women, who were educated and professional. This still did not set right with the women in our "so called" penthouse. Some of my guest went to the front desk to complain, but had to wait in line because there were several other guests at the front desk logging in their complaints about the hotel.
I just want to say that we WANT this establishment to succeed. However, we will NOT accept this type of service, especially if we are paying over $500 for a "so called" penthouse. We ask that you step your game up!
Regards,
Unsatisifed Guest