Great Hotel but horrible service
My husband and I choose this hotel because of the location and it looked like a nice hotel. When we first pulled up to the hotel there was no one in the front of the building to valet our car. So my husband has to leave the car and find someone. When he went inside there was a African American lady that barley wanted to assist us. When i came into the hotel the same lady that gave my husband a problem did seem like she wanted to help us. She hurried me for my information she she could keep talking to her friend. When we got to the room we unpacked and started unpacking to get ready for our night. There was a ipod docking system in the room but did not work. When we realize this we called the front desk and asked if someone could give us a new one or just look at ours because we might not have been doing it right. The lady advised us that someone will be up shortly to help. We continue to get ready and noticed that no one had come up so on our way out I went back up to the front desk and asked about the docking system again and she apologized and said it would be fixed by the time we returned. We returned to our room 2hr later to find that the docking system was not working still and we did not have any extra towels that we asked for when we first came to the hotel. I went back down stairs and talked to the same lady and she advised me that she will have someone to get on it right then. At that time I asked her about the pool area and asked if everything was working because my husband and I wanted to enjoy the pool and hot tube and wanted to know if we needed to bring towels from our room and she advised us that there were plenty of towels in the area . When we got down to the pool area we see that there are no towels so when we finished with the pool area(the hot tube was not working at the time) we had to walk from the area to the elevator to the 5th floor soak and wet!!! When we got back to the area we still found that the docking system was not working. My husband and I were celebrating our 1yr anniversary and our entire stay was ruined. We were trying to decide if we wanted to stay here or the Aloft next time we will not be staying here.