The worst night in a hotel in my life
In spite of initial problems with parking (the street was blocked off for construction, and there was no way to even drive in front of the hotel, so we ended up looping around the hotel twice before we found a spot to park), I knew from previous experiences that Westin hotels were very high quality, and I was ready to forgive the front desk assistant who acted surprised (and didn't really seem to care) when we told her the whole street in front of the hotel was blocked . After all, I was already dreaming of falling asleep among the wonderful pillows which I had experienced at previous Westin hotel stays.
The room was clean and well-prepared, with an appropriate amount of pillows, which I distributed evenly between myself and my boyfriend. Fell asleep sometime around midnight, nestling in the comfort... only to be awakened. Unfortunately, the horrible wailing that pierced my ears was not a nightmare. There was a woman who was wailing, yelling and sobbing, and she persisted for the better part of the night. I don't know whether it was an incident of domestic violence (she kept yelling "I dont want to go back in! You are going to hurt me again!) or whether she was mentally disturbed, but it was truly awful. Everytime I thought she had stopped, and her situation sorted out (there was a front desk attendant who was trying to deal with her) she would start up again. This continued all night long.
It was a very, very disturbing situation. I was about to call 911 but since hotel staff was there, I figured they would be able to deal with it appropriately. Unfortunately, this was not the case. I was very disappointed with this experience, especially since there was no telling what was happening, and the racket outside our door went on and on. I would never have expected such a situation to be unresolved and out of control in a hotel of Westin's standards, but unfortunately that was my experience.
I regret not having complained at the front desk about it, but I was so muddled after a night of no sleep that I just wanted to check out and leave that hotel, never to return again.