They do it right
Stayed here for 3 nights on a business trip. I was happy with the room, the housekeeping, and the staff. The only reason for knocking it to a 4, was the interaction with the hostess in the restaurant my last night. She didn't want to give me a table and only offered to let me eat in the bar area because I was alone. She said that I'd have to wait an hour and a half if I wanted a table, or could eat on a sofa in the bar area now. I said I'd wait, and I got a table in 25 minutes. Other than that, everyone I interacted with was helpful and friendly.