Terrible service and run-down facilities
I booked a room here for my 11-hour stopover at LAX to try to freshen up and get some sleep. I waited at the airport for more than 30 minutes for the hotel shuttle and was left sitting alone for a long time while all other hotel shuttles had come and gone (some multiple times). When the driver finally showed up, he blamed me for the long wait saying I should have called! (This was written NOWHERE in my reservation!) There was a convenience store near reception where I wished to purchase a drink and snacks, but it was locked and reception could not help me track the staff down. It was a 'third party' store and they did not wish to help. Then when I finally reached the hotel, they checked me into a room that was very far from the front desk in another building, and I needed to lug my heavy suitcase up a flight of stairs. When I lifted off the top bed cover, I found MANY chunky cookie crumbs on the blanket underneath!! NEVER have I seen this before - I felt like the bed was not made. Thankfully there are clean sheets underneath. The room is also very noisy as it faces a busy road, and when someone else is running water nearby the pipes are also quite loud. This was NOT worth $100 USD/night, which was supposedly a good price for airport hotels. I would not recommend this hotel to anyone.