Horrible Attitude
I stayed here last week with a client, the night before very important meetings. As SPG Gold, I booked both our rooms under my name in the deluxe category. Upon check-in, I was not upgraded, but for one night I could live with that as the deluxe rooms are large in any event. What I found off-putting was the comment from the front desk staff "I assume you've stayed here before?" When I responded that I had but that it had been a few years, she said, "Good, so I don't have to go through the spiel." So was I expected to remember everything about this one of hundreds of hotels I've stayed at in the intervening years? That's the way one greets a guest?
But at that point I didn't know how lucky I was. What was truly shocking was what I learned from my client on the way to dinner and what followed when we returned to the hotel. Walking to dinner, my client asked if I thought it was strange that the bed was in the wall. Confused, I asked him what he meant and he said when he got to his room, it was very large with a lot of floor space but there was no bed, until he saw that it was in the wall. Incredulous, I asked/blurted out, "You have a Murply bed?!" He confirmed that was the case and I said that since our reservation was for two deluxe rooms, we would check on that when we got back to the hotel after dinner. I was mortified since I chose the hotel and this was my valued client whom I was getting through these critically important meetings the next day.
Upon returning to the hotel, I approached the front desk and asked about my client's room, relaying it just as he had to me - that the room was large but there was no bed until he realized the bed was in the wall. The response was an apology - that the bed had not been pulled down for him, not that there was a Murphy bed in the room in the first place! I asked how a five-star hotel could assign anyone a room with a Murphy bed and the person who identified herself as the guest relations manager, the front office manager and the manager on duty that evening said that rooms were assigned first-come/first-served. That could not be true because we had arrived hours earlier, so I asked if the hotel had dozens of "deluxe" rooms with Murphy beds with all rooms since our arrival being so equipped. To that, the utterly non-responsive answer was that this was a "legal bedroom". I reminded her that our reservation was for a deluxe room and surely a deluxe room could not have a Murphy bed, "legal" or otherwise. To that, there was no reply. I asked for my client's room to be changed, to which I was told that there were no available rooms. The hotel then checked in someone else and, since we walked to the elevator with him (and by coincidence he was seemingly a hotel regular) to my comment about Murphy beds, he assured us that his room would not have a Murphy bed.
What five-star hotel has a Murphy bed? And if that is the case, what hotel considers a Murphy bed compatible with a "deluxe" category room? And if even that is the case, and the hotel really had a manager on duty in residence that evening, then the MOD gets the Murphy bed and the paying guest gets the real bed WITH AN APOLOGY for the inconvenience. 
What a horrible attitude was shown by the front desk and what an embarrassment it was to me, who assured my client that Starwood would take good care of us so he should entrust the hotel reservations to me. 
Beyond that, as others have said, the Wifi is spotty and often slow, and the A/C in my room was noisy, but I dared not ask for a change of room. But those inconveniences paled in comparison, because at least I had a real bed, something not to be taken for granted here!