Very Disappointing
We arrived in Dallas late at night and tried to put the address of the hotel into our GPS. Our printed information from our reservation said the unit was located in Plano, but no such address could be found in Plano. So we called the hotel, told the staff where we were and asked for directions. We were guided 40 miles out of the way, and finally got back to where we needed to be after several more phone calls. It took us 3 hours to find the hotel after we left the airport, all because of the staff. At one point, we arrived at what we thought was our hotel but the clerk said there was no reservation for us, and to go check out the other locations nearby. None of them had our reservation. By now it was 1:30 a.m. We went back to the one we believed to be correct and insisted they give us a room. Oh, they found the reservation that time. During the following week, we were overrun with ants and other bugs, and when we reported no plug in the tub, we were told we must be mistaken. When we asked for two more hangers, we were told that five was all that was allowed per room. The breakfast included cereal but no milk and no juice. Terrible, terrible experience! The last two night, a baby cried all night next to us and we heard it as though it were in our room. No insulation?