Overall Poor Service & Rooms
We stayed here on our way to Hawaii. On check in they had not "linked" our two rooms so my 80+ year old parents that I care for and our room were not together. The front desk staff was friendly and claimed she "linked" our return stay rooms together. Upon entering my parents' assigned room (118) we found a bag of trash on the coffee table and a huge roach dead in the bathroom. In our room we found a used creamer container in the corner of the living room. Housecleaning clearly is inadequate at the hotel. The front desk staff send housecleaning and said they would talk with housecleaning supervisor. Offered to change my parents to another room but they were too exhausted after a 7 hour flight to relocate. On the return trip we had called the evening before to remind them we had reserved one room for 4/20 but would not actually arrive until 6:00 a.m. on 4/21 for that room. Upon our arrival we were told there were no rooms available. After much discussion back and forth that we had prepaid for one room and therefore it had to still be vacant since they cannot rent it twice, I asked for the manager. She stated she was the manager but when I told her the continued problems with the hotel she in essence dismissed my complaints indicating she was doing the best she could and there were no rooms. I stated she had better get us one there or another hotel as she cannot collect rent for a room she let to someone else. I told her I had to get my parents fed (diabetic dad) and that would give her about 40 minutes to "discover" a room for us. After breakfast she did have a room for us and we checked into 120 (it was clean). As we were to be linked to our second room once the "next day" check-ins were allowed, they did obtain our second room and allow us to check in early at 11:45 a.m. which was nice of them. We then checked out that evening at 9:00 p.m. to catch our red eye. While the rooms were adequate and quite and the pool very nice along with a good breakfast inclusive buffet, I would never stay at this hotel again. Between the inadequate ability to put reservations made together in rooms next or near one another and a manager who clearly is too flustered when the hotel is busy to adequately address issues to the poor cleanliness I cannot recommend this hotel. We in fact were not provided any restitution for having to wait for a room that had been prepaid so after our red eye from Hawaii we would be able to just sleep upon arrival. We had to wait another hour and a half between dealing with the front desk manager and having to get breakfast while they found us a room. We paid full price for a room but only got to use it for a few hours and fewer than expected. There are too many other options for Phoenix Airport hotels and I would suggest investigating those before using the Doubletree Suites.