Memorial Day weekend
Stayed 2 nights at this hotel. Price was 546.00. I expected this to be a nice hotel... I've stayed a cheaper hotels with better service! As soon as we got to the room they had booked a king size bed it was four of us.. We asked to be changed to the double bed room that we had reserved in advance ..the made it seem like it was not their fault and said no rooms were available.. The gave us 2 rollaway beds and this is how they made up for their mistake..the next day they did move us into the room that we had booked. I hoped everything would be perfect after this. But when I went to get my car from valet it took them about 1 1/2 hours to find my car...like what the hell? The day manager that was on duty took no fault. I was regretting staying at this hotel at this point. Well now the trip was over I am back in Dallas and I was looking at my bank statement today and I couldn't believe it..they charged me room service for the room that they switched me out from. I call the hotel to get them to give me a refund..they put me thru Monica Cantus voice mail...and instead of giving me a call to resolve this matter for me.. She sends and email and says those are my charges. Wow!!! WTF? This hotel is a -- nightmare!