Truly Poor Customer Service - and dirty hotel to boot!
I had stayed at the Milford with a group of friends as part of girls' weekend away and this hotel was a huge disappointment. Because we had all come in on separate flights and my party had arrived first, we decided to check in all all the girls (all 3 rooms) and were told my concierge that as long as we left the names of the ladies and they were able to provide ID when checking in, they would issue them keys for their rooms. Not only were they not able to check in my friends, but in the process, they also locked me and 2 other girls out of our room - twice!
The rooms have been renovated, but it is very superficial and the room looks like it was given a very cheap face-lift. And the housekeeping is atrocious - when we checked in, we had informed the reception that our bathroom tub was dirty and asked that they send someone - an hour later, no one was sent - we asked again and they finally sent someone and when they were finished, the bathroom was STILL dirty!
There is no air-conditioning in the main lobby or hallways, so the place felt like a suana, and even our rooms would not get cold - even when we turned the A/C to the max setting!
I have stayed at this hotel several times over the past 10 years and was shocked at how much the customer service and cleanliness has dropped. The hotel may look newer, but it is definitely NOT better and I am sure that I will NOT be back.