Poor
We arrived just after the storm (Sandy). This was supposed to be a really special treat following a difficult year. I paid top price and was promised a room in the newly refurbished West Tower. This is not what we got which was a long, long way from a 4*. Staff refused to reallocate us to the type of room we had paid for. Whilst the room was big and the view of the East River through the grease smeared windows was impressive the room left a LOT to be desired. It was shabby and not clean. (Beds and bedding was OK). Bathroom in particular was poor. Room was well worn with dirty marks on walls and carpet (heavens knows when that last saw a vacuum!) We had no hot water for two days. Hotel staff didn't seem to care. No alternative such as use of facilities at other Millennium Hotels was offered. Reception staff were thin on the ground. Spent at least 10 minutes queuing at Reception on at least four occasions. It took three attempts to get complimentary tea and coffee brought to the room. Concierge was frequently not on duty. BA kindly lost one of our cases. Some Bell Staff were helpful but several were disinterested. Pool and Gym were good. On the plus side the location is fabulous. Pretty much everything in Midtown was within walking distance. Some excellent diners close by (you can tell they are good when they are packed with locals!) If you are lucky enough to get one of the newly refurbished rooms its probably a good hotel but for what we paid and the quality of room we got we would have been better off in the Westin, Carlton or Hilton which are also 4*.