Mediocre with cheap and dangerous essentials
We spent some time with friends touring Napa and Sonoma Valley vineyards last week. As part of our journey home, we stayed at the Westin San Francisco Market Street and were very disappointed. We are frequent travelers, do not skimp on accommodations, as well as Starwood members which includes Westin hotels. While the accommodations were clean, and the staff friendly, the location of our room was mediocre and disappointing, especially for the top price that we paid. The final straw was when the provided hair blower was of such low quality that it suddenly blew extremely hotly and burned off a section of my hair. I've never understood how anyone could find a hairblower that could malfunction badly enough to burn their hair. Now I know. The day manager saw the damage done and was very solicitous, promising that he would take care of it that day. He didn't. The General Manager promised that he would take care of it and call the next day. He didn't. Nothing is going to correct the results of a cheap hairblower. But, this hardly reflects the professional service one expects from a top hotel, and is a rather dramatic example of how this particular hotel has cut corners on essentials. We do not recommend it, will probably be hesitant to stay at another Westin, and will certainly not stay with them for our future visits to San Francisco.