Don't like sharing my room with roaches
We were having a great vacation. We drove to Manhattan from Canada and spent five fantastic days there. Until we met our roommate. The biggest cockroach I think we'll ever see. I know I didn't bring him on vacation with us.
When we reported it to front desk they dismissed it. They had no interest in hearing about it nor did they show any appreciation of the fact that we will have to deal with the aftermath...Luggage, clothes...etc.
They told us to stop talking about it or they would escort myself, my husband, my five year old and my six year old out of the hotel.
We are now home from holidays and my husband is shaking out all the contents of our luggage on our front yard.
Love New York but HATE The Roosevelt Hotel and the ignorant/rude front desk clerks. We gave them $1200 and this is the experience we got.
For all of you travelers considering this hotel: you know what they say, where there's one there's more...