Terrible Establishment! Terrible Hospitality!
Me and My best friend came to Memphis to see our favorite country band Sugarland... We did not realize it was going to be a road trip from HELL.... we checked in and my best friend is a Hilton Honor Member and requested early check in...Farron at the front desk said that the only one available was on the 5th floor.. So we took it.. What a mistake ... Room 515.. We called it a dungeon it was VERY DARK, hardly any lighting and not 2 full windows... And it was on a SMOKING FLOOR... we requested a non-smoking floor... Had Farron told us it was on a smoking floor we would have chose to wait... It went down hill from there.. Too much to type.. We slept 23-24 hours we were at this hell hole because of he smoke. We checked out Friday around 11am and went across the street to the Peabody... They are still charging stuff to my best friends credit card and we have since left that god forsaken city.. And they said they would reimburse her except for the valet parking (22.00) for Thursday night... Lesson learned wait till they actually do that... And give u a statement saying so... She filed a complaint with Home Office of the Hilton... And the manager there at the Doubletree-Kesha OH MY what a _____.. I do not see how she got her job.. Hilton needs to re think their customer service at this location... There is NONE... Oh and the bathroom was NASTY... the stand alone shower looked like it had never been cleaned... Just gross... Do yourself a favor pay a little more and stay at the Peabody or stay just outside of Memphis.. I will NEVER go back to this city EVER all thanks to this...