Tired, tiny, and unfriendly staff.
I would not recommend this hotel. I had been warned the rooms were tiny, so I booked to stay in a "Mega" room, which was very small. A large part of the advertised floor space was taken up by a corridor holding a closet. The room didn't match the look of the one in the photo in the website. Compared to when I stayed here 10 years or so ago, the look of the rooms (as opposed to the public areas) was very tired, without the nice touches I'd expect at a W.
Reception staff were unfriendly. When I arrived, I was told the room would be ready in an hour; came back an hour later to find them saying the same again (after the check-in time). They said the room had already been checked out of, so I don't understand why they could not have prioritised cleaning - we had just come off a long flight and were very tired. They offered to call us when the room was ready, but did not do so.
The wireless internet ($16 a day) had a very poor signal - only one bar - in the room, and was very slow.
The room was quite noisy, although I guess that is par for New York.