Very unorganized and maybe not honest...
Called several times, had friends staying over there. Besides not waiting for us to finish the sentence it took us more then 5 min to be answered by someone. Once we went there to leave a bag to our friends, first they sent us to the security entrance ( by the way it looks it was supposed to be employees only) them the security bring us back to the hotel, call the attention of the employee that send us there and make us wait more to leave the little bag. Inside the bag we had an perfume, an album and a little metro pass, at the metro-pass we had two trips and a note attached to that. The bag got to my friends, the note got to them too, but the metro card never did! or they lost it -which is unacceptable or they stole it, which is much worse. Well, the room seamed nice and clean, the hotel is a total mess and the staff is really busy and not well trained.