Decent place, Poor Management
I recently stay there on 10.20.12, Overall i was pleased with the quality of my room, it was clean. the problem i had is a mjor billing issue and a lack of managment to rectify the problem. I was callled by my bank on sunday morning the day of check out and they explained that Red Roof Inn had charged my credit card twice for the room, which was $190 X 2 making for a grand total of $380 for one night. After receiving the call from my bank, I immediately went down to the front desk to get the second charged removed. the attendant explained to me at 9:50 am that the only person that could fix it was the manager and he was do in at 10:00 am. They called the manager at 10:00 am as he wasnt there and he didn't answer the phone, they left him a message telling him it was urgent. They then called at least 4 for times in the next 30 minutes and he never answered of returned the calls. They finally got ahold of him at like 10:40 am and he said he would be in in 20 minutes to deal with it. So he finally got in at like 11:05 am(less than an hour till checkout) and over an hour late to work. the manager was less then helpful and really acted like he didnt want to deal with it, cause he had to fill out paperwork and fax it to my bank. So instead if talking with me through this he hid out in the back office and it wasnt' till i demanded to speak with him that he came out from the office. Anyway my bank was diligent enough to fix the problem, without much help from the hotel that had made the mistake. The was exttremely frustrating and a terrible way to spend my last morning in chicago. This all couldve been advoided first had they not charged my card twice or if a manager was reachable or came to work on time..