Average for High End
Service was excellent as most of the reviews state which made up for some of the things we were disappointed about. Service was very friendly, fast and accomodating - everything I could want. Food and drinks good at the lounge and in-room breakfast. Disappointments were filthy windows in our room which didn't matter much since we had a view of the jail and bailbonds buildings. Refer didn't work well - we put our dinner leftovers in it. We didn't realize until we were checking out and grabbed our food. It was a little better than room temp. Because we checked out at about noon, we didn't have time to report it. Had we known, I'm pretty sure they would have taken care of it since the service was excellent otherwise. We'd never stayed at a Westin before and thought it was considered a luxury hotel, but the bathrooms were just kind of ok. In a luxury hotel I expect to see nicer upgrades, a bit more luxurious. We did book our room through Hotel.com and got a reasonable rate - maybe that's why. I guess I thought all rooms at the Westin would feel a bit more luxurious - wouldn't have minded paying more if we'd have known (though the dirty windows were just not acceptable at any discount). Swimming pool was kind of small. I'd consider trying it again if I had a better idea of the room's features.