Location, staff, location!
The only thing better than the hotel and it's downtown/riverwalk location was the staff. From the first moment you enter the premises you are greeted warmly and made to feel valued. The food and service at Zocca's, the in-house restaurant were.great. It's location makes it an easy walk to some of the best restaurants, shopping and sights of the city. We spent three nights there and the only complaint was the timing of their washing of the driveway. We needed to leave the hotel at 10:30 a.m. and, being handicapped, it was very difficult to negotiate a stairway to get to our valet delivered car at the bottom of 8 steps rather than directly from the lobby. I will definitely consider the Westin Riverwalk for future trips to San Antonio.