Sleepless in Seattle thanks to this place!
If you want a good nights sleep don't stay here! As our apartment was having some renovation work done, we decided to go to Seattle for 2 nights to get away from the noise. I arrived with my daughter to a long line at check-in, I didn't mind as we were not in any rush. Went to the room, which was a non-smoking room, to find cigarette butts on the ledge ouside the window, along with two behind the bin in the room. Room 232 has plumbing problems I think! All night you could hear a splash/drip loudly, and due to the thin walls you could hear next door and upstairs flushing the toilet non-stop. There was someone upstairs above us who spent the whole night pacing up and down, and you could hear it quite loudly - possibly because this is an old creaky hotel/inn, or possibly because the person was walking heavy - either way we didn't sleep at all.....At 4.30am I couldn't stand the noise any more from the plumbing, so went to the lobby and explained the situation. They said they would change the room, but had to wait until housekeeping had been to assess the vacant room situation. At 8am, after 3.5 hours sitting in the lobbly, the guy on the desk gave me a new key to another room in a wallet that said check in time 4pm.....so waited until 10am (now 5.5 hours sitting in the lobbly) until he asked if there was something more he could do. I explained I was waiting until we could go to the room at 4pm....he said sorry for the misunderstanding, all their wallets said 4pm but the room was free now! So, went to the room, it wasn't very clean, dusty, gum on the bedpost, bath had bits of fluff and stuff in it, carpet very stained, and smelt very damp. I opened the window and there was a bad smell, looking out, there was a very soiled diaper on the window ledge, as well as more cigarette butts! I went down to tell them about the diaper, which they removed quite fast and I didn't get a chance to take a photo. Well, we went to see a movie that night and got back at around 11.30pm, got washed and ready for bed, and at 12.30am went to sleep. We were woken at 2am by so much noise outside the room. I looked out of the spyhole to see about 8 people outside our door, shreiking and laughing, one woman was shouting at her kids. It looked like they were just checking in (yes at 2am!) so I left it for an hour but couldnt take it anymore, I was just so tired. I called the lobby and explained that it was so noisy and could they possibly ask them to keep the noise down. I was told that there was a party of 11 people checking in and that if its too noisy I could change rooms. I said I didnt want to be disrupted anymore, and she was very 'off' with me, and said these people are checking in so if I dont like it I should move rooms. Well, these people had at least 3 rooms between them, and they were running from door to door, slamming them...total nightmare. So disrespectful of these people but more so because sixth avenue were not interested in asking them to keep the noise down. She said she would send security up, but that didn't happen. I must have dropped off to sleep for half an hour, because at 4am I get a phone call from the lobby to say "your pizza is here" ??? confused, I said "what pizza" she said again "your pizza delivery is here", followed by, sorry ma'am wrong room!!! I must have dropped off again, because the room telephone rang again, but when I answered they hung up - wrong room again I wonder?? So, at 5.10am, loud door banging again, so many doors banging, I looked through the spyhole again to find they are all in the corridoor argueing over sharing the pizza's.....the noise was so bad, even with ear plugs, you could hear everything. At 5.30am I decided I couldn't take anymore, yes, I was crying, I was so tired, and only came away to get some rest......I slept in our hire car, and with all the traffic outside, it was still quieter than the hotel room. On leaving/checking out, I ensured they knew what had happened, even though most of it had been registered, and felt I should not have to pay the bill. I seriously felt they should have paid ME for putting me through so much. The lady on the desk - Maria Dianga - waved the parking charge, but I still had to pay for the room for 2 nights. I signed the bill to say it had been "paid under protest" She took everything down in detail and said she was unable to authorise complimentary rooms, and that she would speak to her manager. She gave me her card, and told me that as it was a Friday, I wouldnt hear anything until the Monday, they have my email address and phone number for contact. I heard nothing, and it is now nearly 2 weeks and I have heard nothing. I will be taking this up legally, and contacting my credit card company to obtain a refund. So, if you dont mind staying up all night, dont mind dust everywhere, dont mind if people are smoking in their "all non-smoking rooms" and a couldn't care less attutude....go ahead and book. Also, ask for another blanket before you go to sleep, there is one very old bobbly blanket, that has seen better days. The one possitive is that this Inn is very central and accessible. I am attaching some photo's I took of the room, there is a lot of mould on the windows, so allergy sufferers might want to consider this, unfortunately I wasn't quick enough to picture the filthy diaper. I'm very sorry to have to write such a negative report, but I feel it is important for people to know that it is so noisy.