Another Disappointng Stay
We've have stayed in the New York Marriott East Side the second week-end of December for the past 8 or 9 years. One would hope the hotel would make an effort to reach the minimum services Marriott offers its best customers. Not this hotel. Front desk is very patronizing and, inspite of the "Oh we're so glad you're here and thanks for being so loyal to Marriott' assigns run of the house room on a lower floor where there's lots of street noise. Housekeep is non-repsopnsive to requests - heck, even in New York they should be able to deliver a towel in less than 3 hours. The music is unbearably loud in the gym and the lower floor elevators stop once every 3 days. It goes on and on. Breaking up is always hard to do but next year when we return we'll stay around the corner at the Hyatt where the rooms and service have to be better than this.