very disappointed due to billing problems
I had a good visit at this hotel, until it was time to check out. Scheduled to stay through a Tuesday in early April, I had a medical emergency on Sunday, and had to check out on early monday morning. The hotel was informed on Sunday about my issue. I just received my American Express bill, and noticed that they billed me for Monday night. My assistant called this week to ask for a refund, but the hotel refused to issue it. 
I will dispute the bill with Amex, and they will not get paid. But I am very disappointed with their behavior. This is no way to deal with good customers, and I find it hard to believe how poorly this was handled.