WORST $200 HOTEL IN NYC!
We stayed over Thanksgiving weekend 2012. The only thing good about it is the location and concierge. Do not stay! The lobby welcomes you with warm wood and a badly torn couch a simple cover would have helped. Our sink was stopped up and stunk, shower didn't work, windows stuck, and we called for maintenance who extracted 12 inches of filth and hair, showed it to us and flushed it down the toilet. I mentioned we were on the 8th floor and it would plug up the other levels. He didn't seem to care. The carpets were dirty and no where to place towels or toiletries. I've stayed all over the world, and NEVER did I have cockroaches in my dresser drawers!!! When I had initially called, the manager was not on duty, and when she was she simply said they'd been too busy to clean the carpets and make necessary repairs. She said they have exterminators and apologized for the roaches, but was not surprised. They should not rent rooms until they fix all issues. I mentioned to close for a week to do so! Since it was a busy weekend, we couldnt move to another hotel, and when we found the roaches, the only offer was to move rooms. We asked for 1/2 reimbursement and were only offered one night of the four. My next call is to the NY health department. Don't Stay! The Warwick I learned is only $20 per night more and 20 times better!!