Fine Unless You Need The to Do Something for You
First of all you need to appreciate that for many weeks in the year a Motel 6 can charge over $200 a night and generate over 90% occupany in Washington. This means that even an Embassy Suites can have a rather cavalier attitude toward customer service.
It took four requests to have the staff replace a defective television. I got the distinct impression that the staff and management felt they were doing me a favor by responding however slowly and grudgingly. My Hilton Honors Gold status and an $250 nightly rate didn;t seem to matter.
The hotel shows wear and the staff while friendly don't have much of an incentive to solve a problem at the first opportunity. I hate it when management reps don't respond to calls and requests for a visit. Just hoe you don;t have a problem