The bad reviews are all true. Been here 2 nights with 2 nights to go
When I booked on Hotwire and found out it was this hotel, I was scared. I figured I'd go with the flow and see how things went. All the bad reports of housekeeping are true. My first morning here, I left the room and the housekeeper was outside and asked if I needed anything and I said, yes at least trash and towels so this housekeeper took the trash and left 3 towels on the desk AND DIDN'T even take the wet towels on the bathroom shower floor. How LAZY. I had to find someone later that evening to request for wash clothes and asked him to take the towels. Ridiculous. 2nd day I was in the room until 10am and left and came back at 1 with my husband who works midnight to noon and at 3:45 while he's sleeping Housekeeping decided to knock once and open the door before I could even answer. Thankfully I was dressed but she SCREAMED and woke him up and then I just gave her the trash and wet towels. They also stayed in the hallway and were very loud slamming other rooms doors and messing with their cart outside my door for over a half hour which kept my husband up. So 2 days and my room hasn't been cleaned yet. I'm in Room 2127 and very disappointed that I can't get decent housekeeping service in a 3.5 star hotel. These housekeepers need to be either retrained or fired. 
The room we got was a tiny room with a king bed with just enough room on both sides for a night stand. The micro fridge came in handy. I didn't see the white noise machine that others talked about. The in room coffee from starbucks is good but since my HOUSEKEEPING SUCKED, I didn't get any refills. The valet guys are nice but for $32 a day plus tip I expect that. The charge for wifi is a bit ridiculous considering the Radisson next door has it complimentary as do most hotels in 2012. The prices in the Restaurant are also ridiculous for breakfast but their happy hour deals are good (so only eat appetizers during happy hour). The gym looked very nice. The pool needed some upkeep as you can see rust at the bottom and it doesn't look like anyone cleans it every day. 
My suggestion to management would be to walk behind your lazy employees and make sure they are doing their job.