shuttle service info misleading
The hotel's description of the airport shuttle service is inaccurate and misleading. They do not own a van to pick you up at the designated passenger pick-up place at the airport. Instead, they send a cab and make you wait inside a parking structure. At my arrival, they forgot to tell me where to wait, so I wasted nearly one hour waiting and talking on the phone to the hotel receptionist to specify the location. The next morning, I took their "cab" service to a Caltrain station. The driver seemed to have been in a bad mood and the ride was most unpleasant. I said "have a good day" when leaving, the guy just grumbled "maybe." The hotel is close to the airport and the price was very reasonable, but I still feel I paid too much for the experience I had.