Great location, nice facility but dissapointing treatment by staff
The Good. I traveled the week of 23 July for a convention and the hotel was booked ahead of time by my employer. The location is very convenient. Easy walk to the convention center and shopping and especially dining.
The bar is very nice and room service was prompt and good. I had the hummus and mushroom sandwich and it was especially good.
The Bad. The air conditioner in the room did not work properly. We set it to 64 degrees and left it there but the room was often very warm.
The ugly. On the night of my arrival the bathtub was full to a depth of 5 or 6 inches with bath water from the room above mine. So there was some blockage causing their water to come into the bathtub in my room. And it was very nasty. And of course no shower after a full day of travel is unacceptable. The maintenance man came up but was unable to clear the blockage. He did work diligently on it for an hour or more, until very late that evening.
The front desk and manager on duty would not move me to another room and told me their hotel was full as was every other Hilton or partner property in town. I am very disappointed that they could not move me until the next day. I can understand a full hotel, but it is a stretch to tell me there are no other rooms within driving distance and the only answer to the situation was for me to not have a shower available. I feel I was treated very poorly by the staff and quite probably lied to about the situation. I received no offer of a discount. The manager promised me a call back to discuss what we could do after the maintenance man left the room but he instead went home for the night.
This very poor treatment the day of my arrival was unacceptable and I would recommend against staying at this Hilton.