Even cheap old hotels are more accommodating than here.
Made my reservation, but upon arrival, they couldn't find a nonsmoking room that was clean and it was already 3:00pm. After a room was found, I went to the 3rd floor only to be told by the housekeeper that the room was not clean and I would need to wait downstairs. Usually, I'm given the option to wait in the lobby or in the room while the housekeeper cleaned. Instead, I had to take my suitcases back downstairs where the front desk clerk asked "why are you back?' After I explained, she told me she would look into it. From then on, she never kept informed of the status. While I waited, several people checked in and got their rooms, which I couldn't understand why I was not given another room instead of having to wait. I sat in the lobby for an HOUR and then asked if my room was ready. They said it was ready. So I went backed to the room. I then found that all rooms that face north face Highway 59. It was NOISY. It must be the way the building was constructed, because I've stayed at other hotels next to highways and notice that I don't hear the traffic noise as much at other locations. This is the first time I have ever written a bad review for a hotel.