Basic, but clean
When we looked at the Milford Plaza website we couldnt wait to go it looked fab, the reality when we got there was no so good. The hotel is shrouded in scaffolding as they are having a rebuild eveywhere is a mess, but other reviewers have described this chaos much better than i can.
We'd booked through an agent and when we arrived they couldnt find our booking, which wasnt their fault. But the way the receptionist dealt with it made us feel that it was all our fault and that we were lying about the booking, luckily i had the receipt from the agent so she took that to the manager and an hour later we were given our key. in that hour we had no where to sit and just had to stand like lemons at the side of the check in desk. The room was small but clean and sufficient for our needs. However the location was Brilliant, an easy walk to all of the attractions and we felt safe there all the times.
When the work is finished and if they improve customer service we would stay there again, if not forget it!