Where was Everything?
I'm not usually one to leave bad reviews but there was just too many little things that bothered me about the hotel. It is now apparently the Chatsworth Hotel but I had originally booked it as a Radisson. For a moment, we thought were were in the wrong place since the sign out front had changed but nothing else.
We needed a place close to some family, which is why we chose this hotel. The distance from where we needed to be was good but that seemed to be the only thing. When we walked through the hotel to the 3rd floor, we could definitely see that the hotel was in desperate need of some maintenance. The rugs were worn, there were questionable stains in the hallways, the sleep number bed remote wasn't working, etc. The hotel said they had room service but there was no menu in the room, nor was there any information in a book as most hotel rooms provide.
There was pounding throughout the night, almost as if people were running up and down the halls or even up and down the walls themselves. We had to call down for extra sheets for the sofa bed, which was fine and they opened up the sofa bed for me. The set-up of the room wasn't that great as the sofa bed was directly in front of the air conditioning unit which made for me being freezing and my sister not getting enough air. I also have bad allergies to dust mites and kept coughing and sneezing the entire time I was in the room. The moment I stepped out, I was fine, which made me wonder how clean the place really was.
I had booked the hotel for my sister and myself over the phone and asked for all price quotes and charges that were part of the bill so I could make a decision about this hotel and another nearby. I was given the quote of $81 a night with AAA for the weekend plus hotel tax. Okay, that's normal. Imagine my surprise when my credit card was charged $150 more than what my final bill was as I was checking out of the hotel. When I called, I was told that the hotel charged $50/night for incidentals and that it was on the website. Yes, but I didn't book through the website. He said I was GIVEN a form that outlined this when I called. I was passed along a sheet of paper that had my dates of check-in and check-out, and requested my sister's information (as she would be holding the 2nd key), the make of our rental car, and the license plate number.
The man on the phone was not helpful and told me that so long as the room was in the same condition as it was before we arrived, the money would be returned in "maybe 3-4 days, maybe longer."
While the hotel was near where we needed to be, I would have much preferred to stay at a hotel slightly farther away for a cleaner space, a room with the desired information, and better service. While Jose was helpful the one night, it seemed no one else cared whether or not the guests were comfortable or were given basic information.