Not a pleasant experience
We've stayed at about a dozen hotels all over Manhattan and never really had a bad experience until we came here. 
The check-in was long, tedious and unpleasant. The woman that checked us in was just plain rude and seemed to absolutely hate her job. 
The first room they put us in was an absolute horrible neightmare. The decor was run down, the room was so small, you couldn't even turn around in it, you had to back onto the toilet because the bathroom was so small. Nowhere to put a suitcase or a bag or a cosmetics case. But the worst thing was the horrendous noise from the airconditioning units outside our window. NOT that our aircon even worked!! it was SO hot! We were sweating all night and hardly had any sleep, between the loud noise and heat. The noise was like a big truck running outside the window the entire time. And our view was a big wall with windows and aircon units. You coulnd't even open your window to let some fresh air in, because the other windows were 10cm from ours and people could see inside our room!! no wonder they've had thefts in this hotel, it'd be so easy to climb from one room to another.
In the morning, I went and complained as we had been in NYC for almost three weeks and we were about to fly back overseas and we wanted our last night in NYC to be pleasant. So after much trouble, they moved us to a room that was much better and a bit bigger - it faced the outside and we could see lincoln centre. And there was no aircon noise and the room temperature was manageable. 
There were many other irks with this hotel, like when we had to call and ask for things, it would take between 45min-1hr for someone to bother to come around and bring it to us. For example, we asked for ice, 45min later someone showed up. We asked for an iron and ironing board.. after half an hour we rang to ask for it as we really needed it to iron our clothes before going out to a restaurant that we had a booking for. But it STILL took them another half an hour to bring the iron up. How disappointing. 
The only good thing about this hotel for us was the location, right across from central park and also a great spot if you want to catch the train to the airport. this was a breeze, we rolled our suitcases to 59th street (i think - at the SW corner of central park) and it has elevators here, so you can go down with ease and catch the train to the airport. 
Pity our last few nights in NYC were ruined by our experience in this hotel.