Wow, rude!
We stayed here during a soccer tournament and the hotel was full of soccer families. Every year on this weekend, the hotel sells out for the tournament and it is over run with kids everywhere. We know this and understand that it will not be a quite, peaceful stay. However, the management staff does not seem to understand this. They were very rude and nasty to both the kids and the parents, as if we were too much for them to handle. The pool was very crowded and the manager there seemed to not like kids at all. So she decided to kick all kids out of the pool area, along with their parents. The boys were not doing anything wrong, but being loud. The whole hotel was loud!! But evidently having fun in the pool is not permitted in this hotel. When my husband asked her what they were doing wrong that caused the pool to be cleared out, she responded that she had a headache and did not want to deal with this. She went on to say the soccer players were destroying her hotel and were too loud. Listen, you knew what you were getting yourself into when you agreed to be a hotel sponsor for this tournament. The kids were not destroying you hotel, they were playing in the pool. That was all! When she was asked for towels for the pool we were told too bad, find some on our own. Our kids had to get out of the pool soaking wet and go up to their room to get a towel. Then she complained they were getting her floors all wet! Really??? This soccer tournament is probably the only time this hotel is at capacity all year because it is located in the middle of a very shady neighborhood. I can tell you that our entire team will not be staying there next year. We will go to the Drury, where the welcome the teams and treat them with respect, not disdain. I could not believe we were being treated that way, and the kids were not doing anything dangerous, disrespectful or damaging. I guess swimming and playing games at the pool, however, is not permitted in this hotel. If you have a family with kids do not stay here! Also if you have a nice car you will park in the lot, do not stay here! The area is known for theft, vandalism and violence.