Spotty Customer Service and room smelled
First, I'm a Priority Club Platinum member and have stayed at quire a few hotels, international and domestic, sometimes for three weeks at a time. My general comment is that QOS at the hotel was spotty - some good customer service, some not so good. The housekeeping staff and front desk personnel were average in treating the customer. The bartender was rude and not friendly. But the one incident was with the shuttle driver when he refused to help my friend, a parapalegic into the shuttle in the rain because HE didn't want to get wet! I sent an email compaint on the corporate website on that incident. In addition, the room furniture (the ottoman)was dirty and my wife complained of a bad smell. Not going back to that hotel.