Worst service ever
Chose this hotel as am a Kimpton In Touch member. The person who checked me in was great - but the service ended there. The room was fine but the windows are all sealed shut. Can't even crack a window. I had no light in my closet and when I asked at the front desk was told that all rooms have a light in the closet. I checked again later - and not even a spot for one. The bathrooms are tin with no counter space. 
Now for the service. My hair dryer didn't work. When I called to get another one brought up - no one would answer the phone. I tried for 30 minutes to get someone to answer and when I finally spoke to someone, he was defensive and rude. When I went downstairs to the front desk to speak with a manager, I found out the person who was defensive and rude was the manager! Barely got an apology just more of a too bad and nothing we can really do about it now. 
A few minutes later, a woman walked up to ask about a package that was supposed to be delivered and wasn't, it was then found and had been misplaced. The woman was upset and the manager was rude to her as well. When she walked away, the manager and other desk people laughed and made a comment how people blamed them for everything that went wrong. 
I would NEVER stay at this hotel again. Am booked next month for 11 days at a Kimpton in NYC and am so disgusted with my experience here that will likely cancel my reservation in NY for something else.