Annoying and Rude.
I stayed here for my besties bachelorette party weekend. Upon arrival we were all pleased at how beautiful the property was. I was 6 months pregnant at the time and wanted to check in a little early to catch a nap before our big night. I called before our arrival that morning at 10 am asking if this would be possible...they responded that they could not accommodate my request over the phone and that check-in was at 3pm. We arrived at the hotel at 11:30 am and again I asked if there was anyway I could check in a little early...they said probably around 1pm they would call when my room was ready. At 3:15pm we come back (they never called) and tried to check in. My friend checked in with no problems at this point. The woman at the front desk told me our room was next door and was almost done being cleaned and to please wait. After sitting in the waiting area until 4pm I again approached the front desk asking to be checked in...still waiting to hear on housekeeping????!!!! I asked for the manager and was told to have a seat and he would be out to help me. He then came out and helped about 6 guests in line get their keys. So, I walked to the front of the line (its now 4:30) and asked him to please help me check in, explaining that I had traveled all day, am pregnant, need a nap, and have a big night ahead of me (also check in was an 1.5 hours ago). He said he had to make a call. After 20 minutes of standing up there almost in tears that everyone was checking in but me he offered me a room on a different floor than my friends. I asked him what happened to the room I was promised? He said there was an engineering problem and I could "take the key or nothing at all." In tears I took my key and after waiting 15 minutes for an elevator that wasn't full, went up to my room. I immediately called Amex to file my complaint for being checked in 2 hours late and treated rudely by the so called manager. Amex called the hotel and assured me that the manager would be calling to apologize and offer some free drinks at the bar for my friends. He never called. 
The hotel was pretty, but the elevators were tiny and very slow so coming and going took forever. Also, upon leaving I asked the front desk if I could please check out an hour late....they said "we would of course have to charge for this." Funny, they didn't offer money back for checking me in late!!!
I filed a complaint through Amex with the hotel. They responded that there was no wrong doing and no complaints had been filed regarding my room. So the people who work there obviously do not record when people complain, therefore they cannot actually admit to wrong doing. 
In addition, they lost over $200 worth of my friends champagne. Even worse, a friend sent her a bottle to her room and they charged $900 on that persons card for a $120 bottle of champagne.
All in all, stay at Trump tower for the same price and a far better experience.