Ruined by the gluttony of guests
My room rate included access to the Regency Club lounge on 12th floor (key required to access) never have I seen such uncontrolled gluttony of families - access is for 2 adults / room - other guests are supposed to pay $30/day. From dawn to dusk there were families with 2, 3, 4 kids swarming into the room with brown bags, trays literally loading up with food and drink (place looked like a swarm of locusts had flown through) - I really doubt that any of them had been honest and paid the $30. I always considered these lounges as a facility mainly for professional, business travellers rather than a cafeteria for kids - Hyatt please enforce your own rules and reclaim what is a much appreciated facility. Also, air con in room was either 'on' (blowing a freezing wind) or 'off'.