Unpleasant Experience
We have stayed a few times at the Warwick and could forgive a lot for the location/value. We were not impressed by the chaotic reception this time but we got an adequate room and housekeeping produced the coffee machine and fridge that it lacked.
But we got back from the opera one evening at 23.50 to find that the room key did not function. Reception then informed us that our credit card was being refused and so they had removed access to the room. Eventually they took the card and put it through their system and it worked. It took them around 30 MINUTES to open the room for us whilst we waited in inferno of the floor lobby. I emailed a complaint immediately ,never got a reply. I checked with the bank who confirmed that the hotel was inputting wrong details ie not our problem. I called the general manager office but he never returned the call or apologised (though he has ample time to comment on POSITIVE reviews on TripAdvisor). However 24 hrs later someone left a voicemail wishing us a wonderful evening and said they would be in touch - they never did.
So we left and spent the rest of the trip in the Michelangelo - a much better choice.
Sorry Warwick, you need to resolve your client's problems. Not acceptable to lock your guests out of their room.