Totally fine but need some TLC
The service and location is lovely, but the rooms need some refreshing at this point. Bonus for nice big bathrooms, but the bedrooms could be at any Hilton in the world. NYC has a lot of hotels and I think the Soho Grand could use some sprucing by this point, That being said, the service is great, and every floor has free coffee, so it's nice for business. I'd happily stay at the Soho Grand again, and you won't be unhappy there, but you won't be getting the very highest of the high end of NYC hotels here anymore. The James, a stone's throw away, is probably nicer.