Letter of praise
We stayed at Benley one week, from the 17th of July till the 25th. My husband and me were superbly satisfied with everything at the Hotel. Everybody treated us so nicely with efficiency and with a human-touch. I want to tell you a lovely story. One morning as we were going down on the elevator a young, good-looking gentleman turned to me and asked me with a sweet kind smile on his face:"How
do you like your stay at our hotel?" I shouted enthusiastically: "It is excellent. the 
film-star looking young man was smiling happily. {I am a grandmother}. He gave me his card. "please call me if you need anything, because I liked the way you said: "Excellent". "Very good", I answered, because I want to write anyway a letter of praise to the Manager, I will mention your name too.
When we sat down at the breakfast table I put on my glasses to see the card.
"Iwant to know the name of the kind, good-looking man from the elevator, I will mention his name too in my letter to the Manager". Ilooked at the card and shouted excitedly to my husband: "Hold me, I am falling down from my chair, I am so surprised." On the card was written: "Ferran Sanfelimon General Manager".
So it happened, that I wanted "to praise him to him".
If the head of any organization cares so much and does not just sit in his "Ivory-Tower", then everything in this organization will be very good, and most important , all the employees and staff will care too and they will do their "Best", as really they dfid.
As the famous song says: "I left my heart in San-Francisco", well, truthfully, we left our hearts in Hotel-Bentley in New-York. Keep up the good work Mr. Sanfelimon, with much Blessings and Heartiest Regards to you and to your staff.
Joel and Marianne Miller, from room 1902.