Trapped in a smoking room
Booked a nonsmoking room and was told "sorry" we only have a smoking room tonight. Just so you know, this is not a third party booking but a corporate full rate room. I have tried for three days to change rooms-the present room REEKS of smoke in the carpets, furniture and bedding. Window don't open. Despite my pleas to change rooms due to allergies not one staff member has responded to my request but each has pushed it off to another shift. This room is absolute health hazard and will be reported to the department of health as soon as I find the number! Such a poor response to a simple room change request is not a Hilton level of service. avoid this property if you have any aversion to smoke and poor service.