Fine rooms, poor management
I found this hotel on Tripadvisor. I usually stay on the Upper West Side, but was looking for an East Side hotel and the reviews of this hotel were positive so I chose it. I thought the hotel lobby was very nice and the rooms were fine. But the management seems to have problems. Most notably, I decided to try the hotel restaurant, Rare, for breakfast. I had noticed it was busy at night, but in the morning there was only one other customer - and for good reason. First, I was served an omelette that was not the one I ordered. They apologized and then brought me eggs benedict - again, not what I ordered. It was only at this third try that the waitress asked me how I wanted my toast. And, as I said, there was only one other customer, but many waitstaff just hanging around. I had planned to express my disatisfaction by leaving a not great tip - but when I got the bill I was surprised to find that an 18% tip had already been added! I am a frequent NYC visitor and know this is not the norm. I thought of protesting, but decided to write this review instead - and never to return to the restaurant. 
The other odd thing was that I had initially arrived at the hotel well before check in time and left my bag for the day - a normal practice. When I returned in the evening to retrieve my bag and go to my room it took some 20 minutes for a bellhop to appear withi my bag - again, there was not a lot of other customer activity interfering with their ability to provide service. My conclusion is that there are management issues.