July 4th 2012
I brought my family over July 4th for four nights, and as a long-time Marriott Elite member I had not yet stayed in this hotel. When we checked in I felt the man checking us in was not up to Marriott quality, as he seemed hurried and inattentive and he carried on a conversation with another person during check-in. Even though we checked in at 6:00 pm he was unsure that our room was even ready. In the end he put us in a lower floor room that had a lot of street noise. Due to being a long time Elite member, normally I find when I check in to Marriott hotels around the world I am offered some sort of an upgrade, this man seemed insulted that I even mentioned it. The hotel location is good, rooms are a bit small, and the service was mediocre. We go to San Francisco at least once a year, and next time I will definitely be staying at a different Marriott.