Nice room but a worker let himself into my room -- frightening.
Let me say that I have given a poor rating because I had been in my room for several hours when a maintenance man (so he said) came right into my room. No knock, nothing. As I was changing into my swim suit in the bathroom I had no idea what was going on and found the incident incredibly disturbing. 
I notified the front desk and they offered me a "snack" or wine. I asked for a carafe of the yummy apple cider they offered in the lobby. At the requested time someone came and brought me one glass of the cider. There is no real way to compensate for such an invasion of privacy but this one glass of cider added insult to injury.
As to the hotel itself -- we were on the first floor and the sliding doors opened to the pool area -- which I liked. It was a bit loud in the room with folks in the pool, but not a big deal. The beds were average, as was the room. The pool, as I mentioned, was fine and the atrium in which it resides was full of plants and I found it quite pleasant. 
I would not stay here again since safety and customer service are the most important things I look for in a hotel. Without this disturbance I would have given the hotel an average rating.