Meets and beats high expectations
I have frequented Park Hyatts in Washington, DC, Johannesburg, and several others. One always has high expectations for a Park Hyatt, but somehow they don't seem to quite measure up. This one more than makes up for the others. Great job of rescuing me and my rental car during rush hour and whisking me in out of the hubbub in front of the hotel. Big welcoming smiles, fast handling of my luggage and a warm greeting at check-in. Was upgraded to a corner room with a great view of the lake...the room was virtually soundproof as I heard nothing once the door closed.
Breakfast in the morning was more of the same, warm greetings, fast and friendly service, great eggs benedict, I was offered a selection of newspapers and was not rushed nor prodded in any way.
The room was quite spacious, spotless with modern understated decor. Ice bucket was full, all the lights and fixtures worked perfectly, the bath facilities were spacious with top of line amenities. It may seem routine, but finding a top of line hotel where it all works -- the room, the staff, the restaurant, a nice shoeshine, quiet, great view -- is the exception. And this is an exceptional hotel.
When I returned that evening, I had to check out though I had reserved two nights, not just one. Without prompting, I was given a one-half night discount that they did not have to give. They said they hoped I would come back and stay for the duration the next time. My car was waiting when I exited and I wished I could have stayed. Chicago can be trying, and while I have enjoyed stays at other downtown hotels, this one will bring me back. It is the professionalism and the attention to detail that wins the day at Chicago's Park Hyatt...it may not be perfection, but it's as close as I have experienced.