Very dirty and rude people
We recently stayed at One UN in NYC for 4 nights. The first room we were given was very dirty with blood on the shower screen and dirty marks on the wash basin, walls and windows. I asked for the room to be cleaned and was ensured it would be done whilst we were out sightseeing but when we returned nothing had been done. I complained again and we were told we would be moved the following day and we had to stay in the dirty room. The next day we were moved to another room and it was a little cleaner but my hair stuck to the bed head by something sticky on it. I asked for it to be cleaned but it wasn't. This hotel charged us $390 per night which was the most expensive hotel on our trip around USA and Canada but the standard was so poor. The room was old and bland with nothing offering the guests such as coffee maker or refrigerator and i had to remake the bed because the sheets and mattress protecter were all bunched up. The mattress was very uncomfortable and slanted down one side. The concierge was friendly and chatty until we didn't purchase tickets from him, then he wouldn't assist with directions or any type of help. On check out at 4am the staff at the door yelled at my son for doing our own luggage and the man shook his head in disgust but when I questioned his behaviour he lied and denied he did so. I loved NYC but I will NEVER stay at this place again and I regret not staying at the Hilton or Hyatt as both of these hotels were perfect in customer service and value and of course cleanliness in other US states.