Shabby Accomodation & Poor Service
The rooms were very shabby at the Kona Kai Resort. The carpets were very damp and the beds we're extremely uncomfortable which on further investigation turned out be mattresses doubled on top of each other and they looked like they hadn't been cleaned in at least 5 years.
There were also unpleasant odors from most of the soft furnishings.Housekeeping were very poor and failed to turn up on a number of days despite phoning for service.
Myself and my family were staying for a week moving from San Diego and when I enquired for a late check out on our final day I was refused. As such I booked an extra night to ensure we had the hotel room until we needed to depart for our flight at 8pm.
This was discussed thoroughly with the reception staff when booking and also on the morning of our last day, however, despite all the arrangements they tried to charge us an early check out fee whilst finalising our bill of $50. This was nothing short of disgusting. My partner expressed our disgust considering everything that had already been agreed and that we had already paid for an additional night because they refused to give us a late check out.
The manager finally agreed after a lengthy discussion that we would not be charged the early check out fee.
Following this later in the day despite all the arrangements Housekeeping appeared at our room demanding "you have to get out". I again explained the we are booked in for additional night and would not be leaving the room. The housekeeper responded by shouting louder and louder "you need to Get Out". I eventually was able to get through to her that she needed to talk with reception and that we were booked in for an additional night.
The only positive aspect to our stay was that the hotel grounds we're very good and well maintained. The pool and spa were also lovely.
The hotel restaurant was average. Reasonable service and the food was palatable.
However, I would not recommend this hotel to anyone.