Eh - fine in a pinch.
I made dinner reservations in the city and wanted a convenient, upscale place to stay and enjoy the time away before and after a night out. To make the reservation by phone, I let the phone ring for over 2 minutes before a staff member picked up - something I should have been warned by. I called to ask a question on the way in and had the same wait until someone answered. Upon arriving, I waited 20 minutes in line to check in, with 3 or 4 computers at registration and only 1 staff member helping (who also was answering the phone for concierge questions- I felt so bad, he seemed to have a lot on his plate!). 
I immediately went to fill my ice bucket - I followed the signs for ice and vending throughout 4 different hallways on the 4th floor, only to be led to an empty, unlocked room with a bucket on the floor. I wandered around for 5 minutes more or so, and then got back to my room and called the desk - they said, "Oh, yeah - it's on the 3rd floor now, sorry." 
The room was fine - but there was definitely a lack of convenience throughout the entire stay, which negated the reason I wanted to stay there. 
One high point -- the gentleman working the room service was delightful! He was so nice, and so kind - and SO fast! He brought everything I needed quickly and efficiently and was a delight the entire time.