pitifully lacking...
We waited over 2 hours for our suite to be ready. (arrived shortly after check-out time at 4 pm). Were given complimentary drinks at the bar, but free drinks hardly assuaged our tiredness after traveling all day...
When the suite was ready and keys handed over, we were told to hand our tickets to the concierge for the luggage. No one assisted us with our luggage or showed us to our suite. We are all retirees and would have appreciated some help...
Room service contacts did not seem to know what they could or could not supply. Concierge 
services were lacking also: eg they didn't know if drying cleaning could be sent out from the hotel or not.
The suite, though interestingly furnished and decorated, lacked basics: towels racks and hooks in the bathrooms for robes and towels, drawers for clothes, etc.
Turn Down Service approached nightly: the first night we received a pair of slippers and lighted votive candles, the second night the votive candles and a bag of ice. We nixed the ensuing nights' services. No one ever "turned down" the beds. What were the 1 pair of slippers and candles about??
The shuttle service, location, and views were the assets of this hotel. We were joking to our professional and knowledgeable shuttle driver, Sam, about all our problems...Ironically, shortly after returning to the suite, the Assistant Manager called to hear our story. He kindly "comped" us dinner in the hotel's Monarch Restaurant. Our waiter, Ernest, and the maitre d' seemed very accommodating...
The "comped" dinner appeared on our final bill...Typical of our stay!