Poor Staff and Management Service Disgusting Rooms
First off this hotel is part of Choice hotels which in my opinion does not deserve to be. It is not up to choice standards what so ever. At check in the lobby was packed with guest waiting to check in by one GSA while the manager did nothing to help or let the guest know they were short of staff and would be with us shortly. I just had surgery and asked for a bottom floor which was not accommodated. The GSA who helped was too busy flirting with a young woman giving out brochers than helping guest checked in. Finally after completing the check in process i was checked into a room who already had guests in it. Then after i was checked into a room with the A/C not working and the beds were so uncomfortable it was ridiculous not to mention the room smelled of dog pee. At this point i was irate and completely dissatisfied with how the staff and manager on duty Portia handled things...wait thats right she did nothing to step up to the plate as a manager to take care of guests staying at her property. As a manager at a choice property in Arizona i expected a lot more hospitality. After a planned vacation over a month i had to scramble to look for another hotel to stay at last moment. I would recommend not staying here at all.