Laptop Stolen From Room - Mgt offers very little help
I recently stayed over the weekend with my family to enjoy the holiday festivities and this turned out to be the one of the worst weekends in San Antonio ever. Upon the second night we were staying there our laptop was stolen from our room along with the backpack full of cloths. Now lets think about this for a minute. The room doors are supposed to close when you leave the room. I assume that is what happened as we left the room with the rest of the family. Granted our laptop was sitting on the bed when you think it is safe in the room. Well, we were wrong. We have no proof, but only speculation, that someone with either a copy of the room key or a hotel staff key entered the room and took the laptop along with the backpack full on cloths. Management offered little help once they were notified. They would not comp the room, question any of their hotel staff concerning the issue, or even make us feel better about the situation. They did show the entry log but in my opinion that can easily be erased if someone was in the inside steeling. Supposedly there are not any security cameras in the general areas of the hotel. We were told that it was against the law. I dont know the law, but in my opinion that is horse poo. Now its not the fault of the police officer to show up 2.5 hours after reporting the incident, but that is a little unsatisfactory. I would not recomend this place to anyone if you are worried about your security especially after the incidents in Washington and Conneticut.