Not my kind of place
Walking in with 6 bags in tow, there was only stairs up to the check in area, ugh. No help from door man, we dragged our bags up. While the front desk woman was obviously waiting for someone to pick up on the phone, we waited as she left a message - then as she went back to grab some papers, then she organized her desk, then she went back again to talk to someone in the back office...then she asked if she could help us. After we checked in, heading to our room was telling - the elevator was quite small, as was the hall way (not roller bag friendly carpet) and then so was the room. the room was not for a traveling mother & daughter - it seemed to be more for adult entertaining. ( a lot of alcohol and other items for sale in room) Bed was low to ground and very firm (not good for bad knees) - I will say the comforter was sooo soft, I loved it. The bathroom was small, but there was a nice sized closet and shelves to store our items. Worst thing was there was no hot water in the morning :( We will not be back to this hotel when returning to Chicago - it must be for a different type of traveler - not families.