Only thing going for it is the location.
We just got back from a three night stay at this property. Several things were not great. We phoned three times prior to our arrival, including the day of, to request a heavenly crib in our room for our baby as we were arriving after midnight. Not only was there no crib in the room, we were told they didn't have one for us and that we should have requested one. Which we did. THey told my husband he didn't. He had the printed confirmation for the request. After over an hour, they showed up with a smelly, stained with what looked like blood, pack n play. After some more waiting they eventually brought in a crib with a fitted sheet. Not what I call 'heavenly'. We requested some of the items from the Westin Kids Club, which they boast of having. A diaper genie and a high chair. Never showed up. We asked for a quiet room, got one beside the elevators which were heard dinging all day and night. No other room was offered for moving to. We asked for three towels instead of two. Never got them. We put the do not disturb sign on the door to allow our son a sleep in as we didn't get to sleep until 2:30 because of the crib debacle. Housekeeping banged on the door and shouted at 9. We asked them to come back in two hours, they banged and shouted again a half an hour later. We asked if it was ok to put milk in our mini bar, only to be charged for the items moved around, which was done by housekeeping! We had to argue that off our bill at check out. Most of this would be fine if you didn't have a child with you, but we did. I have never written a negative review about a Starwood property. We have been devoted to the Starwood brand for 7 years, often staying out of way for one. My husband has been a platinum and gold member for most of those years. We always had great service. Due to having a baby he cut his travel last year, and now that we are just preferred members we seem to have lost all the customer service. Very sad. I would not recommend this hotel for families after my experience. The only thing great about it is the location. And a guy named Brian who works downstairs, maybe as a doorman? He was the only helpful staff.