What a "rip-off"
For historical purposes I was a retail store opener and traveled all over the United States opening retail stores as a temporary manager spending up to 200 days a year in hotel/motel rooms. I am recently disabled with disc disease and recently spent two and a half days in San Antonio. I was upset that I could not effectively adjust the temperature in my room and the curtains did not open. Upon arrival I found that I had to hunt someone down to "unlock" the luggage carts in the middle of the day. Although I went through surgery in Dec, the hot sauna/tub would have been perfect however it was down the whole period although the operator had it operating on day one. The pool attendant jumped in my case for having an "electronic cigarette" in my hand saying no smoking. The final bill was pushed under the door in the wee hours of the night which was rather "tacky" and others mentioned that it was not a nice method. I didn't have any help although disabled getting my luggage from 11th floor to the P2 parking garage. Although I know the restaurant is only a "tenant" you do have some "input" since it is used for room service. Instead of using the buffet for breakfast I ordered off the menu "a spanish omelet" and after waiting 40 minutes, that's exactly what I received, a bare omelet with hardly any toppings sitting alone on the plate for $20. I asked for toast which was added to the bill. Although I had a "discounted" stay for a group event, I could not believe that you charged your customers extra for parking and this was not disclosed in the ad we received for our group accomodations. The turns going into the parking garage were very dangerously close to the vehicles and I noticed many scratches on the cement where others were not as lucky. I was told to use a certain lane as my vehicle would not negotiate the turn on your "inner lane" leading into the garage.....this was very poor design. My experience with your establishment was most unpleasant. As I said previously, I was a "road warrior" for work for many years and will not be recommending to fellow employees any of your establishments. Reminds me of "Best Western Motels" which are definitely on the poor side of "best" also. I will not be staying at a Marriott again as during my travels I have found Clarion or other "choice" establishments which have all been renovated, much more cost effective and appealing with all their facilities up and running