An OK hotel but not value for money and disapointed overall
We had high expectations before arrival from looking at the hotel website. The location of the hotel is good, close to the financial district and transport and a short walk from Soho area. We arrived on Saturday night and check in was ok a bonus was that we were offered a glass of champagne which was a nice touch.
We were disapointed when we got to our room as it felt much smaller than expected, was quite dark and the 'city views' were of the warehouse/office block across the street! The noise on saturday night was just too much for a hotel, not so much the actual volume of the music but the vibration from the bass. There were 'white noise' machines in every room but quite frankly we found these to be utterly pointless and ineffective.
The next day we went to reception to enquire about the room type we were in not quite matching the description on their website. We were given what felt like the brush off and excuses about how they had changed their room descriptions since we had booked and that we had actually got the right room (even though it did not match the current description on their website!!!!). I actually became so angry at their attitude that I asked for the manager who eventually did listen to our complaint / argument and agreed to switch out room that evening.
The second room was better but it still felt lacking compared to other hotels we have stayed in- we have stayed in several other NY hotels that offer far bigger rooms and much much better city views for the same price per night. 
The open plan hotel lobby with bar / restaurant is a nice feature and we decided to eat there on the first night as we were tired from travelling. Although the food and service were great we found it to be very expensive overall - expect to pay for two glasses of wine the equivalent cost of a bottle elsewhere.
There are only a couple of lifts servicing all floors and at busy times the wait for the lifts can be long. 
Given that the cost of a three night stay here cost us nearly $1,000 it was definately not value for money, when paying that type of money the guest should not be put in a position where they are made to feel angry when raising a query and complaints should be handled effortlesly and without making the guest feel uncomfortable.