Nightmare Experience!
We had stayed at the Crowne Plaza Reliant during the 2012 HLSR BBQ Cook-Off and the hotel was a nightmare! It all started when they charged our credit card 3 weeks before our arrival. We were told that we could check in at 1:00 p.m. When we got there, we were told to come back at 3:00 p.m. When we got there at 3:00 p.m., people were packed in the lobby trying to check in! There were no lines, no signs and no one to guide us to what area we needed to be to check in and, as it turned out, we were standing in the wrong line! Fast forward to 2 hours later and we were still in line and the bar was nice enough to bring out iced beer for us - for $4/bottle! I finally got to the reservation clerk and ended up with only a parking pass that has adhesive on it so I now have to scrape off. We had no place to get cleaned up and no place to change clothes! We had 12 rooms with our group and one couple got a room, the previous night, and offered to let us change our clothes in their room. While we were getting ready, someone else unlocked their room and came in! THEY were given our friend’s room! Out of the twelve rooms that we had rented, 4 of us got rooms and the rest of us had to go to our event and come back to try and get our rooms. When we came back we STILL had to wait another 30 minutes (we were the only customers at the desk) until they found our reservation. We were told to go to building #4 and they neglected to tell us that the elevator was between buildings #1 & #2 and my husband had just had knee surgery! We got to the room and it was supposed to be a king bed and we got 2 full size beds. When I called to ask about it, they argued with me that it WAS a king bed and when I asked about where the elevator was, they told me it was between buildings #3 & #4. The incompetence of the desk staff was over-whelming! The room had stains all over the ceiling; the rooms were all run down and like many other people, we never found the ice machine. It took me 3 calls to the front desk to find out if they served breakfast. We went to the restaurant for breakfast and the server got us coffee and we never saw her again! THEN there was horrible water pressure that turned into NO water for the entire 3 days of our stay! The water situation may not have been the hotel’s fault but they kept lying to us about the situation. We were compt'd one day of our stay but, it truly should have been because of the hell we went through just in the first 12 hours! None of us will ever return to this hotel!