Terrific service, sub-par amenities
We chose this hotel because it hosted a business conference we attended. We must start off by saying how well-mannered and accommodating we found every staff person with whom we dealt. The lines at the valet were short, check-in and check-out were quick, as was concierge, waitstaff and housekeeping.
The room we were “pre-assigned” for a 5 night, gold passport, “Awake” package gave us an unlovely view of a major highway, which, even 14 floors up with windows shut allowed every screaming siren through. The hotel was built in the 1970’s and had been surface upgraded: New carpets, new countertops, and a fresh coat of paint. Missing room amenities that I would expect in a Hyatt were: room safe (the front desk seemed to think that this was a new concept); refrigerator (they gave us a small, old, beat-up one); accessible room. On the last I’m not sure if they don’t have accessible rooms, or if they didn’t want to change us into one because - although I am not technically a little person at 5’1”, I couldn’t get into the very tall bed without a step-ladder. 
I have no idea why this tall-bed craze is so popular, but even the staff remarked that shorter and older people have trouble with them. They need to have lower bed alternatives or offer accessible rooms.
Bath had a new counter top, but old bathtub with rubber mat!! Tiny closet, few hangers. That being said, the mattress -- once I reached it -- was nice and firm and there were plenty of pillows. 
One last criticism - The hotel had installed those motion-sensitive thermostats - the kind that shuts off heat or cooling unless someone is moving about the room. That guarantees that you return to a hot room in the summer, and/or wake to one. I was annoyed that they’d spent money on a system that would benefit their expenses, and not a useful amenity like an in-room safe. 
The hotel is located in the middle of an office park, there is no convenient “walk-to” so you are limited to hotel restaurants, or must taxi/drive.
Overall, we would not have chosen to stay here, and the stay did not meet overall expectations in any area except service and cleanliness.