Cramped room, surprising fees, and uninspiring service
My boyfriend and I recently went to LA for a wedding and decided to branch outside of the official wedding chain hotel. We landed in the O Hotel in downtown LA because it was convenient to the wedding location and seemed like it might have some fun flair. Unfortunately, the only flair this hotel delivered was a small room, terrible service, and unexpected fees.
Upon arrival into the LA early on Saturday we called ahead to see if they had a room ready for us and they said there were five rooms in the type that we booked available. Since we had taken that step we were surprised to find out that “there were no rooms ready” when we got to the hotel about 15 minutes later. After informing the front desk attendant that we had just called he remembered that there were actually rooms available; an auspicious beginning for sure.
 After getting our key we went to go park the car in the unaffiliated parking garage right next to the hotel. We were surprised to discover that the $12 parking fee that we were told about had to be paid every time you entered the garage. We went back to the front desk to ask about in and out privileges and discovered we needed to talk to the non-existent parking attendant to get a special $20 parking fee. After a few walking trips between the garage and the front desk we finally got somebody to come over. You would think they would figure some way to distribute these $20 parking tokens at the front desk and not tell people that parking is $12 when it is in fact $20.
Once the car was parked and secured, we meandered our way to our room. It was small, but the bed was comfortable. What was not acceptable was the size of the bathroom and the strange shower. There wasn’t a real showerhead, only one of those wands attached to a hose. Additionally, there was no door on the shower so the entirety of the bathroom floor got wet when we showered. The sink was also too small without any space to put things out while getting ready.
Upon arrival we were required to pay an amenities fee of $12 per day. This seemed understandable because it included the internet, a continental breakfast, and access to a Gold’s Gym around the corner. The breakfast consisted of a few bagels and oranges with some coffee and juice; quite disappointing so we skipped. The internet was patchy and slow. The gym is very nice and newly renovated, but it was rather busy. In short, I don’t think the $12 per day amenities fee was worth it. Please don’t nickel and dime us.
 Finally the service: in general the front desk staff seemed a little overwhelmed with their task of answering simple questions. They didn’t seem to know exactly how parking worked, they pointed us to restaurants and drugstores that were closed, and they were confused about what rooms were available. The rest of the hotel also seemed understaffed as it took them until 5:00 pm to clean our room on the day we were still staying. Overall, the service was poor and unacceptable.
If you are looking to overpay to stay in a cramped room with poor service, this is the place for you. If you are looking for a boutique hotel experience, certainly look elsewhere.