Given wrong room type with no effort to correct it
I have just come back from a long weekend stay here with a girlfriend. The hotel was carefully selected as it would guarantee a twin room albeit at a higher rate. Our booking confirmed the room as Twin. On arrival we were given a single King. We challenged this and were told nothing could be done as they didn't have any twins available. My friend ended up sleeping on a sofabed which was much less comfortable. The hotel appeared not to care and made no effort to resolve the problem. The decor is a bit shabby and the rooms poorly lit. Some of the housekeeping staff are also quite rude if you are still in the room when they come to service it. Would not return to this hotel again - although its well located, there are other hotels in the area that are better value for money and have better customer service