Swank can't hide unfriendly service
There's no doubt about the fact that this hotel is located in an engaging and lively part of downtown Denver, nor is there any doubt that this hotel is clean and well-designed. But that all somehow disappears and leaves me longing for the Super 8 down the street when the staff at the Super 8 will actually be helpful. From the time we checked in, it seemed like we weren't all that important to the staff. The manager on duty seemed more concerned with chatting with coworkers than being sure we were taken care of. Traveling with a baby, we had lots to take to the room, but when I asked for a luggage cart, I was told that the staff didn't know where one was, and that seemed to justify to their satisfaction the fact that their customer was going to have to make 4 trips to the car and carry that much luggage through the lobby and upstairs. Let's not forget that parking at the hotel will cost you $26, and if you don't like that, the manager will let you know you can just go find parking elsewhere. Of course, if you do opt for the valet service, you might bump into a staff member who is actually concerned with your experience - ours was. Out of the 6 hotels we stayed at last week, this was the most fancy, but least friendly, hands down.