Don't stay here!!
I was put into this hotel by United Airlines last week for an overnite due to a flight delay. They gave me a voucher for a place called "Park Inn and Suites" and told me to call them for a shuttle to their hotel. I looked up the hotel online and it looked pretty nice! Got their phone umber off their webpage and called their main number for a shuttle. The phone was answered "Park Inn". I told the woman who answered that I was at the Houston airport at baggage claim and how might I get a shuttle. She got quite irate at me immediately and told me that I and everyone else would just have to be patient and we should just quit calling and look for the white van, which was supposed to come around every few minutes. She further told me to look around and find the other impatient people waiting and get them to quit calling and just wait. Needless to say, I was quite taken aback by her tone and her words.
I chalked it up to her having a tough nite and went out to wait for the shuttle. After about 15 minutes, a white van labeled "Ramada". the driver stopped and got out and asked if I was going to the Park Inn, and when I said yes, told me this was the van. That might explain why people could not find the van in the first place, as it was labeled "Ramada" and we were told to look for a "white van" which we assumed would be labaled "Park Inn".
Nonetheless, the guy was polite and helpful, picked me up and several others at different baggage claim doors, and took us to the hotel. When he drove up, the hotel was indeed "Ramada" and several of us asked why we were there when we were to go to the Park Inn. The reply was that it was the same hotel. We were told that again at check in, so we all checked in.
The whole hotel was pretty seedy looking - uncared for with peeling lettering on indoor signs, a musty smell to everything including the lobby and halls, and a VERY shabby room with very old tube type TV and in need of lots of repair.
instead of the "Sam Houston Steakhouse the website had touted, the only restaurant was a space open to the lobby with a bunch of tables and a buffet line that had coffee, salt and pepper and not much else. The tables had white tablecloths that were stained from prior diners, and nothing else except a vase with fake flowers.
The single wait person brought a menu and was attentive enough. I ordered a T-bone steak and soup with bakjed potato. Worst steak I've had in years - fatty and very low quality and not cheap at $19.
I asked about dessert and was told with a snicker they don't do dessert there.
The room, which was decently clean, at least was musty and the AC was not working, though at least the bed was very comfy. Shower worked well.
Went down for their included breakfast buffet and it was really quite awful - dead steam table food and not much to choose from. No condiments out for either meal, too. Gave up and went to the airport 2 hours earlier than planned just to get a decent meal and some non-musty air.
After leaving the hotel, I did find out that the two hotels are not the same. The Park Inn is quite nice and is in a totally different location. The airline may not even know they were sold the old "bait and switch" - gave their customers a nite at Park Inn and customers were swapped to a seedy dive.