Horrible hotel with horrible management
I go to New York 6-8 times per year. I am accustomed to "small" NY hotel rooms. Although the room at the Mansfield was somewhat claustrophobic, it was fine at first impression. However, this was the worst hotel experience in New York that I have ever encountered. The room was not clean. When I was taking a shower, I stepped on a piece of clothing--and realized it was a "soiled" thong that had fallen from the shower bar. The air-conditioning did not work properly and was extremely loud--no sleep whatsoever. The elevator(s) were out of service several times--and one of the maintenance staff members loudly expressed his frustration with the f...ing elevator for guests to hear. On one occasion, I walked five flights of stairs to my room--and twice walked down the stairs due to the elevators. I only stayed ONE night and will never return. I left a message for the general manager, Lisa Grossberg, and she never returned my call. I was not surprised. Samantha--at the front desk--gave this explanation. Sir...this is an old hotel. I have stayed in hotels much older, much nicer, and definitely much betteer maintained and managed. I would strongly discourage anyone from stayting at the Mansfield.