Location is the only plus!
We have stayed at this hotel overnight once before boarding a cruise ship and, while not thrilled, were not particularly disappointed. This time we stayed three nights, having arrived very early on a Thursday morning (8:30 a.m.) again from a cruise ship. The following outlines the service provided by the hotel.
1. Check-in: We knew that we would be arriving early and had asked for early check-in, knowing that we may or may not be able to have our room before 3 p.m. The desk clerk was very terse, bordering on rude, when we arrived. She informed us that check-in was 3 p.m. and not before. She volunteered that she did have one room she could give us, on the 2nd floor, facing a wall. Not what we had booked! We said we would store our bags and come back - she would not allow us to check-in in advance and simply store our luggage until later. She shoved my credit card back at me and said "check-in is at 3 p.m. and that is when we will take your card". I asked what kind of room we would be getting (my confirmation said a King Room with a panoramic view"). She said we would most likely be facing a wall because "that is what you paid for Madam". I then asked for an upgrade, was told it would be $40 a night extra. I agreed to pay the extra for an ocean view higher up room. Again, she didn't offer an upgrade, I had to ask. When we arrived back to check in at 3 we did have a very pleasant young woman take care of our needs.
2. Day 2, we were out and about, walking a lot, hot sunny day and arrived back at our hotel at around 3:00, only to find our room not made up. I went down to the pool while my husband decided to read the paper and have a nap. At around 3:30 he was awoken by the cleaning lady who said he had to leave the room so she could make it up.
At 4;15 we came upstairs and I decided to order some drinks from room service. Imagine my surprise when I found out that room service didn't open until 5 but......I could leave them a message. I left my order for drinks on the answering service. When nothing arrived by 5:15 I called down, told them I had left an order on their service and was told "we didn't get any message". I asked how long it would take to get drinks and appies brought up - 25 minutes. Forget it, we'll come down to the bar.
3. Day 3: Again, long day doing touristy things, got back at 4:30 - room not made up. Left to go to the pool and wait.
4. Last day: had guaranteed late check-out because of our priority club membership. Didn't have to be out until 2 p.m. and since we had a 6:30 flight that worked out well. Wouldn't you know, the maid showed up at noon. We told her we had until 2 p.m. and she said "fine". At 1 p.m. she was back, just walked into the room! Again we reiterated that we had the room until 2 p.m. and she left.
5. General observations: pillows made by "Lumpy R Us", mattresses in a dreadful state of sagginess. Pool lounges have thick cloth covers so if someone has been swimming and then sits on one it stays soaking wet for the next poor soul to encounter. (picture little ones with peepee bottoms sitting on the lounges). One day at the pool they ran out of towels, and when asked they brought out three more but didn't bother taking the very full basket of used towels away.
Now you might think the hotel was very busy, thus the late make ups etc. Not so! Only one cruise ship came in on Friday morning and sailed Friday night - we never saw any line ups at check-in at all.
The only good thing about this hotel is it's location. It is right across the street from all the maritime attractions on the waterfront, including the cruise terminal. We did a number of maritime activities, harbour cruise, visit to Coronado, and we used the hop on hop off trolley, which has it's second stop in front of the hotel. So ....... location is very good, service is awful, condition of the hotel poor. Would NOT recommend.