Poor front desk staff
I have been to NYC many times and I always try to stay in a different section of Manhattan each time I visit. After staying in the Hilton Time Square, I had my hopes high for this stay. Unfortunately they were shot down the minute I walked into the Garden Inn- Chelsea, which is a shame because we were having a great road trip. 
The young woman at reception was rude and was not attentive at all. We got in early, so we asked if someone would be able to call us when the room would be ready, and they said it wouldn't be a problem. No phone call received all day. We got back to the hotel around 5:30 and were given the only accessible room on that floor, which is strange since my Hilton Honor profile clearly states I am NOT in need of an accessible room. I went back down to reception to ask them if I can change room since they placed me in the wrong one, and was told "no, we are fully occupied tonight"... I've worked in a Hilton hotel and I have to stay this was most unprofessional, given that I didn't even get an apology for the inconvenience of being placed in the wrong room type. 
I decided after that not to deal with them anymore since it would only frustrate me for the rest of the trip. I can't comment on the breakfast ($17+tax) since we went elsewhere to eat, nor can I for the other amenities the hotel offered. Wifi was free, the beds were comfortable, and the rooms were very clean which was a huge plus. The bellmen were great, very friendly when we had to store our bags and wave down cabs. 
It was the first time I stayed in Chelsea, and the location was very convenient. It was a 15 minute walk to Time Square, around the corner from the Flatiron district, and a short walk away from plenty of shops and restaurants.
I was originally supposed to stay at the Conrad New York, also owned by Hilton, but a last minutes scheduling decision forced me to change hotel. What a mistake. I love visiting New York City, and I will be back; but certainly not at this hotel. Location does not make up for poor front desk service.