Unfortunately, hotel quality can change within months
I didn't want to have to write a bad review of a hotel that I have stayed in many times for several nights at a time. However, it appears that the owners of this hotel have started to cut back in order to improve their profitability. It started with my being asked at check-in if I wanted to enter some "green" contest, and I would receive 1,000 Starwood points for doing so. I was tired, having flown in from London, and immediately said yes. Then I thought, I didn't really hear what this contest was about so I asked for it to be repeated and come to find out that the contest, as they call it, is really to get you to agree to not have your room cleaned for 2 days! I had heard of and experienced not having your sheets and towels laundered every day, this being a way to give back to the environment but this particular programme is clearly not a contest but is instead the hotel bribing you to not take the services which everyone has come to expect when they are in a hotel. I quickly said that I was not interested, and then actually felt as if the front desk clerk was disappointed with my choice. What made matters even worse is that I arrived in my room and come to find a soiled desk chair, stained counter tops, tremendous dust on the power outlets, and a coffee maker that had clearly not been rinsed out let alone cleaned properly after the last person used it to make coffee. In fact, I wanted tea and that would have been disgusting to heat the water in the machine that was sitting with so much coffee residue. It made me wonder whether my room had even been cleaned since the last person who stayed in it, after all they clearly were trying to cut back on maid staff and hours as indicated by their so called "contest". You might ask whether I told the hotel about the issued I have reported here and no, I did not because after staying overnight and with such a busy work schedule, the best they would do is move my room and I didn't feel like the burden of having to pack and move my things again. If I wasn't paying a very low corporate rate for this hotel, I would never stay here again.