Above and beyond
A couple days prior to my arrival the concierge (aka "W Insider") sent me a proactive email asking if there was anything she could do to make my stay more enjoyable. In fact... "please make sure the room is quiet. I'm arriving late, I have very important meetings in the a.m., and I really need my sleep." Not only did they set me up with a fantastic setting, but 5 minutes after I arrived in my room, there was a knock at the door with hot herbal tea and ear plugs (which were never needed). THAT'S what I'm taking about! I'm Starwood platinum, and I travel frequently for business and pleasure. The Boston W stands out among the best globally.