Once is enough
We booked our room for a 2 night stay on Priceline (name your own price) and had a decent enough (for Chicago) rate of $140. The location is good, being close to lots of the action in Chicago. The decor of the rooms is modern and tasteful. The beds (2 full sized in our room) were VERY soft...which I am not fond of at all. The room was very clean. We enjoyed having a small fridge to keep drinks cool. It seems that the rooms that have a view of the river (just ask for one) have this little extra. On our check-out day, we got the customary slip under the door of our "extra charges." We expected none as we had not purchased services or merchandise during our stay. I was shocked to see a $60+ charge for breakfast the previous day. I immediately called the front desk and inquired. The man I spoke with replied right away when I told him we had NOT had any breakfast, "Well, I have the slip here with your name on that you signed for it." I asked, "Who's name is on it?" He said, "Yours, Ms. Blah-blah-blah." I told him that we were being scammed. He then replied, "I'll call you back in 5 minutes." When he called back he said, "I can't find the slip, so we'll just remove the charge." WHAT A LIAR...he'd just told me minutes before he had the signed slip in front of him. I can handle honest mistakes, no problem...but you don't go lying to customers to cover your own backside!!! WOW. 
On another note...what the heck is the deal with being charged for Wi-Fi when I can get it for free at McDonald's? That is soooo annoying and is just total evidence of wanting to nickel and dime customers to death. 
I will make sure to NOT stay at a Swissotel in the future based on the crummy customer service.