So very disappointed
This is the letter I wrote to the hotel when I left:
When your hotel first opened, I was a frequent guest.
I loved the atmosphere, the charm, the staff - it was a very pleasant home away from home.
When I came to New York this week on business, it was the Mansfield where I chose to stay
- and I was looking forward to returning.
I was so very disappointed - from the first moment to the last. The 'junior suite' where I stayed
with an associate had no dresser, and the most minimal lighting. The sofa bed was thin, with
coils barely covered by a mattress that should have been replaced long ago. The bathroom
doors didn't close, the windows didn't open, and the bed - at 4pm - remained unmade.
The staff at the front desk - with only one exception - was unhelpful, slovenly, and totally
uninterested. 
For a hotel which used to pride itself on service and charm, none was evident.
The Mansfield used to be a place that I loved. 
Not only will I never return, I would counsel anyone I know who was even thinking of staying
there to go elsewhere - to go anywhere else.
Had I read TripAdvisor - which I should have done - I would have seen that I am not the only
person to have had this experience. It's a shame it see what has happened to what used to 
be a hotel with great charm and style.