A Mixed Bag
My stay was from Sat 9/1/12 until Tues 9/4/12. I am a Hilton Honors Gold member and have stayed in a few Doubletree Hotels previously. This was a stay that can go either way, OK or not so good. The hotel is convenient, especially with a subway stop right around the corner, The room was clean, but small which was OK since we spent little time in the room. We had breakfast onsite twice and the continental breakfast was good. Service in the restaurant was good also. Here were the issues that kind brought down my view of the hotel. First, we got in early and our room wasn't ready, no problem there. We were told they would call when the room was ready, but we never heard from anyone. There was a charge for bag storage and retrieval. Now that is a charge I hadn't heard of before and I would have hoped it could have been waived. Since I booked thru a third party they didn't want to honor my Hilton Honors membership and the few perks that I enjoy, including the free in room Wi-Fi. The woman who checked us in said to go ahead and log in for the Wi-Fi and the charge would be waived when I checked out. Well it wasn't and the woman who checked us out had a little attitude about it with me. Finally said she "would leave a note on my account" so I don't know if it was waived or not. No "have a nice day", no "did you enjoy your stay?", nothing. Really a foul front desk person, in fact the only one we encountered in four days in NYC. I wish there was a rating in between poor and average since the housekeeping and restaurant staff were nice and the front desk staff, not so much. So I am making it average. Oh yea, no cookies either!