Worst Hotel Experience I have ever had
I do not even know where to begin to go on about the problems I have had with this hotel. 1. The first room I was in had grass stains and urine stains on the sheets. We were moved to another room after the manager looked at the sheets and right away was shocked and offered us a suit. 2. We called the front desk for extra towels and they never came. 3. We called the maid manager to get new sheets before we had our room moved and were told she would be right up and she never came. 4. There was yellow sheets in our second room but we decided to not make any more fuss. 5. We then had a maid come into our room without knocking and turned on the lights. We told her to come back later and she did not even appologize and walked out and shut the door. 6. They were nice enough to take off all chargers on the hotel (they said), and we went to the crowne plaza down the road ($70 more per night but WELLLLLL worth $300 more). 7. I had called back five days later because my card was charged for 2 nights (we had only stayed one and the one night was reversed). I spoke to a lady on the phone by the name of Jackie Ilbersonso that night and she raised her voice, hung up multiple times on me, interrupted me multiple times and was in no way understanding or in no way tried to solve the situation. This hotel had no positive qualities at all. The hallways were absolutly gross, they looked like a jail cell. The doors were barley made of metal, they were very thin/light doors. The service/people who work there/rooms were horrific and if it were possible I would personally pay every person $70 more per night to not stay here and to stay at the Crowne Plaza down the road. WORST HOTEL EXPERIENCE I HAVE EVER HAD BY FAR DOOOOO NOTTTT STAYYYYY HERE.