lovely hotel but horrible customer service.
My husband and I recently stayed at the Chatwal for our anniversary. We booked at 4 day trip and ended up having to leave early because of illness. Even though we went to the front desk and told them we were leaving the staff didn’t check us out of our room. A few weeks later we called SPG to get the points for our unused nights refunded and were told we couldn’t because the hotel was claiming we stayed the entire 4 nights. We submitted our train tickets and other proof that we weren’t in NYC but the hotel has denied our claim and won’t return our calls. This isn’t the level of service I would expect from a Category 7 SPG hotel.