Nice grounds, but staff is useless
Arrived right at check-in time only to be told that my room wouldn't be ready for another hour and a half! Are you kidding me? I'd been in the car for 6 hours with 3 kids. Was told they had several late checkouts that day (bummer, but not my problem).
Was told we could kill time at the pool. So after changing myself and 3 kids in my car(!) we headed to the pool. I asked if I needed a room key for the pool gate only to find out that the pool is open to the public. What??? Hence there were no chairs or towels available.
I called housekeeping @ 9:00 PM for extra bedding. Despite my polite follow-up calls, I was finally awakened at 11:30 PM, with that bedding. Thanks. 
When the coffee shop finally opened at 7:00 AM, the baristas realized there was no coffee in the coffee makers. Um...?
I really am not that hard to please, I knew we weren't booking the Four Seasons. But disappointed that the hotel had all the makings of a great place (location, beautiful grounds, spacious) but the staff just couldn't get their act together. Too bad.