AMAZINGLY TERRIBLE
I checked into this hotel due to my various stays in different Grand Hyatt in the world as I travel a lot and like to use different hotels. I was in the Interncontinental Hotel which is on a great location few minutes walk from the Times Square, although small rooms, but good service and excellent value for money, $500 per night. I opted to spend my last 2 days of New York in Grand Hyatt for it's location and got a suite for almost $700 a night. No Mini Bar, no Tea/Coffee making facility, the bathroom is smaller than what we would get in a bed and breakfast, i mean horrible. Not to mention the rudeness of the staff, MY GOD... the porter dropped bags outside the room for us to bring them in and waited outside so we can give him a tip, I mean . . . . I was wondering if we should order room service, they would tell us to come and fetch the food ourselves, you never know, what an attitude they have. My AC were not working, I called 3 times until the next day someone came to fix them. This is ridiculous for the money I paid and I would NEVER recommend this hotel to anyone. An old hotel renovated in a poor way.