Outstanding customer service!
We were treated with such friendliness, generosity, care & respect from housekeeping, valet, concierge, front desk, bar & restaurant. 
The hotel is beautiful, very clean & our bed was very comfortable. 
Our young grandchildren were welcomed in spite of their rowdiness & messiness.
The only things I would have liked that weren't a part of the room were a digital clock you could see in the dark, & a coffeemaker. We did not eat in the Pump Room restaurant because of the high cost. We would have loved to have had a reasonably priced place to have breakfast in the hotel. A great location though & restaurants within a reasonable walking distance.