Good location, poor service
I travel about 30% of my time worldwide as my business requires it. I have visited hotels in popular places in US, UK, France, etc.
I like very much ‘W’ hotels in Seattle, San Diego, New Orleans …and based on that, I have selected this hotel in NY. 
Location is good, the room was extremely small, but I could live with that. 
The main problem with this ‘W’ hotel compared to others in NY is some of their staff. I will give you a couple examples: 
If you have some drinks in the lobby at night, be prepared to get drinks by yourself as waitress is usually missing in action. Be prepared to ask several times for same things and to be ignored. If you tip less than 10% for the lousy service, expect to be harassed.
When you leave, if you leave luggage in the room beside reception for hour or two, make sure you have $5 bill to tip the bellboy as he will give you ‘evil eye’ look and, of course, no thank you for any tip less than that (I gave him $4). There is more but I think this gives you flavour of the service.
Yes, I get it: It is NY and I expected to pay $15 and up for a drink or coffee, but for this kind of money I expected some service too. It turns out, it was an unrealistic expectation in this ‘W’ hotel.