Location & rooms great, staff horrible
The surly and unhelpful front desk staff don't fit with what I've come to expect from a W hotel. Room was fine, location is great on Union Square. Bellboys were horrible, despite calling twice for help with luggage on checkout, no one came for half an hour. When I went down to bring a luggage cart up to just bring everything out myself, I was rudely yelled at that we couldn't bring one up despite there being 4 empty ones, and a group of bellboys huddled together having a conversation.