Lovely Hotel Chain but some little niggles with service
I really like the Fairmont as it's comfortable and friendly. However, I stayed here on two separate occasions in two weeks on business. First week I stayed in the main hotel and had a lovely room on the 19th floor with a view over the town. However, I had room service and the description of the toasted cheese sandwich did not specifically mention ham and I don't eat meat. So it needed to be replaced and it was but they substituted crisps for the chips (no reason to substitute and I hate crisps), so they had to then bring chips by which time the sandwich had been eaten. What a palaver! One small downside - no robe which is unusual. When I checked out there was a mystery extra bottle of water that I had obtained from the mini bar (not so, only had one) which had to be removed - at over $6 a bottle! Second stay - was put in the conference tower instead which involved leaving the main hotel and crossing a pavement in to an unmanned building. Strange thing to do as I would have put me in the same room as previous week and also the hotel was not full. On the plus side there was a robe! But why the inconsistency? When I want to get a bottle of water out of the mini bar I found that the bar was completely empty except for the previous owners doggy bags of food! Smelly and disgusting - YUK. When I rang to discuss this with housekeeping they did not appear to have the same sense of disappointment that I did and when they bought a bottle of water up to me it was tiny and they charged me for it! When I then rang the front desk they offered to remove the charge and did bring more large bottles of water and also left a fruit bowl which was a nice touch. When I went to check out there was a mystery bottle of wine consumed from the mini bar and the receptionist mentioned that it must have moved when I opened the mini bar - not possible as I did not open the mini bar again once I had discovered the mystery food in it. I was rather miffed at this and and explained the issue that I had experienced, she asked for my business card and said that I would be contacted. Nothing yet. For the reasons above I can't give the usual glowing review due to the housekeeping aspect of their service.