Call Anthony Melchiorri, this is a Hotel Impossible candidate
I found the Sheraton Dallas to be so cheap that I would have been better off staying at a more mid range hotel. They lacked in service, lacked in quality and failed to deliver a good guest experience. Shameful as I now read reviews I see other guests experienced the same problems over and over.
At check-in, I dealt with a front desk agent that seemed overworked and didn't really care to be on duty. The front desk failed to deliver on room location requests, and failed to inform on delivery options for a guest folio or receipt. Apparently you have a choice between emailed folio or delivery to your room. I now wonder if there was a similar choice for newspapers that I was never offered.
Once in my room, I enter to find all the lights off. Guests shouldn't have to fumble for their phones and flashlights simply to turn on a bedroom lamp. The room otherwise was ok. It appeared clean, but was slightly on the small side. There were no offensive odors, but it seemed within fifteen minutes any time I entered the room I began to feel stuffed up and suffered from sneezes. I found it odd the closet lacked a luggage rack, and housekeeping never replaced the laundry bag taken from the closet.
The bathroom was sized appropriately with plenty of space to operate, but seriously lacked towels. I'm all for helping the environment, but leaving a room only stocked with two towels is laughable. They didn't even have a bath mat. Just two bath towels, two hand towels and one wash cloth. I was not pleased. I requested more towels and it took 23 minutes to deliver what would be considered a full towel set. The shower had rust marks on the tub floor and was in need of a full tub replacement. There was a mystery hole in the ceiling above the bathtub.
Bedding wise they offered decent pillows, blankets and sheets, but no fitted mattress cover. So every morning you wake up with a sheet curled under your feet, or feet touching a bare, dirty, disgusting mattress. How can a brand name, so-called full service, hotel not offer a fitted sheet for a mattress? That's something you'd expect from a bad motel.
The Sheraton's hallways and common areas were very dirty during my stay. There were many empty beer bottles just left on the floor in the morning. I came back one night to find a housekeeper's vacuum just laying the floor in the hallway. I think this location needs serious help when it comes to the housekeeping department. Additionally, they need to stop with the cheap green initiatives. It's one thing to save a couple bucks on the lights or skimp on towels, but now they've permanently lost my business because of those aggravations. If I wanted to be green, I'd go camping, I wouldn't stay at a hotel. At a hotel I have a minimum level of expectations that help me with my business travel, this hotel did not meet even minimum requirements.