Rather poor service
My husband just returned from a long deployment with the USS Stennis and had our first chance at a night out together without the kiddies in nearly a year. I bought tickets for the Teatro Zinzanni and in doing so browsed their hotel 'sponsor' list. The idea of a jacuzzi tub in our room appealed to me greatly and after looking around the internets I didn't come across another hotel that offered this amenity. I booked the deluxe Mediterranean suite reading over the descriptor four times to be sure I selected the correct room with this awesome tub and then another four times when the confirmation came in my email. I asked for an 'early check in'. I called the day before to confirm everything and told them the time we were planning to get in which was noon. The guy confirmed they shouldn't have an issue with this and if a room wasn't ready they could certainly hold onto our luggage.
We finally arrived, although a bit later than planned by an hour. A room was not ready but they held onto our things while we walked around downtown and got lunch. We returned about 3pm and was informed our room was finally ready. (Yay! Jucuzzi tub to rest our achy feet!). The next bit I found a bit odd having traveled around the world and stayed in various hotels of various stars. Instead of the bellhop taking our key, luggage, and us up to our room we were handed our key by guest services and the bellhop attempting to drop our luggage at our feet. We were puzzled and the kid finally gets it and asks if we want it taken up. Well, yes. He takes off with our things and says for us to head on up that he'll be right there. 
Our room: Major Major Major Horrible Massive Dissapointment. 
As soon as I walked in I said to my husband 'This is not our room.' Checked through the entire room and it most certainly was not what we paid for. There is NO jacuzzi tub and to add insult to injury our view is of a parking garage. 
I call the front desk and am informed that there was a burst pipe as of that morning and therefore half the rooms of that kind were flooded. So there WAS 4 rooms but we JUST missed them although we were there earlier as per original request. It was 'Unforseen' so it wasn't something they could work out with us. The guy did tell me that if he had checked us in he would have told us and apologized. Offered us a 'discount' of $50 (so obviously doing us a favor). Being that I was so utterly dissapointed and, well, peeved, I chose to bite my tongue and accepted it graciously. Essentially, my room was handed off to someone in the time we were out for lunch and there was no intention of some form of reimbursement. 
After finishing up with that large debacle, we noticed that our luggage hadn't arrived. 20 minutes had passed, where was that lazy bellhop? My husband left to find out and caught the kid getting off the elevator with our luggage: 'I'm sorry. We got busy.' and then lingered at our door waiting for a tip. Yeah, not going to happen. So that was a rather small issue but like I said, having traveled a lot my idea of what's supposed to happen at a hotel is obviously very different than this particular locale. 
On a side note: the food, phenomenal. The restaurant and bar room service: Excellent. The valet service: Excellent. we will not be staying here again. I will not be recommending it. And if I had known we wouldn't be getting a jacuzzi tub I would have booked a room at W Seattle for the same price that actually INCLUDED valet parking in the cost not just as a hospitality as I later learned upon arrival at the Monaco.