Nice service but poor quality of hotel
This was my second trip to El Paso and I wanted to stay in this historic hotel, however I was disappointed in the appearance. The rooms were very big which was a plus but there was a rust color coming out of the water faucet. I immediately called downstairs and asked them to send someone to check on the issue and the maintence person said you have to let the water run. I couldn't believe that is the answer they gave me, so I requested another room, the front desk staff was helpful and I got another room after a hour of waiting. He told me that you would have to let the water run if I noticed the rust color again, well by that time it was very late and I didn't want to search for another room at another hotel. The next morning I turned on the shower and the rust color in the water was there again. I immediately checked out and spoke to someone from El Paso who said they were featured on the local news for this issue. How unfortunate because I am sure I would have enjoyed staying in this historic hotel.