Hotel if fine but Front Desk staff was terible
I liked the Hotel but did not like Hotel staff.
I am talking about Front Desk people.
They were rude. We got this deal on Hotwire. I called in and they promised to get double bed room since I was traveling with my wife and two daughters. However when I arrived, they gave us king bed room. I thought that we came late in a day. Next day we asked again to relocate into 2 bed room. After we came back to hotel in the afternoon they refused to follow up on that and insisted that there are no double bed rooms available. When my wife tried to talk ask for a manager, the guy sad that the manager is out. When she insisted, he gave her a phone number of a coworker that was not a manager. Only after she asked once more for the manager's number they gave us a double bed room. Over the sudden they found one that is available! So much for respecting the customers. Maybe if we were black like this guy he would talk differenly? We never had such a problem before, and we travel a lot.
Good hotel but terrible Front Desk staff. Stay away!