waited 90 mins. for room
I arrived at midnight and was told my room wasn't ready. What? How can it not be ready when check-in time is 4 and I had a reservation in advance? I wasn't alone: at least a dozen others were waiting, some with young kids. I was told the wait would be about 30 mins. It was 1-1/2 hours. At 1:30 a.m. I was finally given a room. (They gave me breakfast to compensate.)
Stepping into the shower at that hour, I saw that the maid service had forgotten to leave shampoo. I called and requested it when I got out of the shower, but had to call again the next morning before it was delivered.
On the plus side: the architecture is interesting, and the hotel itself is like a small city. Monica at the front desk was nice, given the bad cards she had to play with. But I'd still never stay here again.