Keep an eye on your possessions, cleaning staff steals !
Our family stayed there for one evening in March and were not impressed. The hotel is newly renovated, however the building is quite old. You can hear people walking, talking, running. If you have kids staying above your suite, good luck on getting any sleep. While having breakfast, in the morning, the fire alarm went off, and it was very loud and went off for quite some time, possibly 10 min, we were all looking at each other, thinking what to do, while the staff was walking around casually, there was no direction, evacuation procedure, zero communication. Finally, we asked one of the servers if he knew what was happening, he explained that ‘’they’’ will be here soon to fix it. That was it. After we checked out, my wife realized that she had left her gold bracelet on the night table. We phoned the hotel and returned only to find nothing and that the staff ‘’no e speak English’’. Only the cleaning staff has access to a securely card-lock controlled room. We are told basically too bad, so sad. We wrote letter and called the hotel and head office. The same response, ‘’sorry, could not find it’’ Basically, the gold bracelet walked out of the room on it’s own. Very dissatisfied and unhappy. Very unresponsive management. Will not stay there, nor will we recommend it. We paid $$ to stay at a hotel and get robbed.