good value... nothing special
I stayed with my boyfriend at this hotel only for one night near Valentine's Day to celebrate. It just have a very large/modern feel, and not really any personal warmth. I met him later after he had already checked in, and when I walked into the hotel, no one greeted me or offered any help. It's not that I need to be greeted, but it is the little personal touches that makes a hotel stand out. The whole staff seemed busy, pleasant, but never welcoming or warm. It took awhile for me to find the right elevator to our room (because the lobby is huge) and I just felt like I was one of the crowd, not there to have a great experience. After dinner, we came back to the hotel around midnight or 1am, and everything had already shut down in the hotel. For a hotel bar in NY to already be dark at 1am on Thursday, it seemed a little weird. Also, room service wasn't available 24 hours so if we wanted food, we'd have to order elsewhere. They wouldn't even deliver a wine bottle or any drinks after the kitchen closed. Last call in NY is 4am and it was just annoying that we couldn't get a bottle to the room at 1:30am to continue celebrating the holiday. I know that may not seem like a big deal, but for a NY hotel in the times square area, I feel it is just expected to have 24 hour in-room dining. The room itself was way bigger than I had expected. We had a living room and a bedroom, both a decent size not even by NY standards. However, besides location and room size, there is nothing too special about the hotel. For the room alone, after all the NY taxes, it was roughly around $500 which I feel there are way better hotel experiences in the area for that price range.