Bad Experience at Hilton New York
I share similar experience with Skoch222. My wife booked an executive room on the 44th floor for 6 nights to attend a conference at the hotel this week. To our surprise, almost all of the staff we met so far were stone cold and do not smile at all. And the valet parking staff were ultra cool also. Not sure if it is because we are Chinese origin. 
The contential breakfast were lousy at the lounge. Too many people in tiny little place with poor food and services. And the security guard did stare at us when we entered the lounge. 
It was kind of unusual that a king room (for 2 people) only has a single sofa chair and a working chair. When I asked the lobby staff if we could have a two-seater, we were stone-walled. And the staff even commented that no one on the executive room will stay in the room! It is unbeliveable!! 
When we asked for an extra chair, It took them 2 days and asked several times before we can have it. And the wired internet was not working. I contacted the operator and then she re-directed me to a technical support operator and we talked for 15 mins for the problem. And then the guy said he would ask the hotel staff to come look at the internet. And of course, no one showed up!
The only bright spot of the hotel is their housekeep staff. some of them were friendly and would say hello to us. 
All in all, if my wife did not pre-paid for the 6 nights, we will definitely check out and find something decent and value for the money!!