A Pleasant Surprise
Have had two one night stays at this hotel as my senior high school son prepares to attend nearby Capital University. Our first stay with the three of us was pleasant and we picked this hotel based on Trip Advisor's reviews. The suite was comfortable. The only odd thing was the towel arrangement: the rolled towels are on a shelf on the far side of the bathroom sink, away from the shower and there are very few hooks to hang these cloths upon once used. More hooks or a towel rack would be a nice addition to the spacious bathroom. The place was very clean and the beds very comfortable. 
For our second stay, the four of us (our daughter was with us this trip) arrived with an ice storm about to begin. That Friday evening there was a happy hour, so we partook in the cheese, fruit, salsa, & chips with a glass of pinot noir. The dining room waitress asked if we would be eating dinner. After a discussion about the icy weather, we opted to do so. We were told that there would probably be a delay in the food. There was a large party just being seated, so about 15 diners were ahead of our order. It took over an hour for the food to arrive, however, we were compensated appropriately for the long wait, so we were only mildly upset. The waitress should learn to be more specific about how long the wait might be and check in with her customers every 15 minutes or so with a food update or an offer of more bread. After dinner while watching TV, we kept a blanket over us as we couldn't quite figure out how to get the heating duct to blow warm air toward the couch (the next day we figured out how to turn the heat up higher). The next morning my son had to be at Capital University by 8:30am. We had breakfast slightly before the generous breakfast buffet (breakfast is included) was officially open and were leaving the building at 7:50am, when an employee at the door suggested that he would clean the ice off our car and warm it up while we ate breakfast. This is the wonderfully pleasant surprise part of our stay! This offer was certainly going above and beyond. We turned down his offer, but when I returned from dropping my son off at the school, that same man was cleaning ice off a car and had it running for someone else. Talking about an outstanding offer. We will, of course, stay here again.