Neglected and Greed
We stayed at this hotel during Super-storm Sandy and it was the worst experience ever, not because of the natural disaster but the in-attentive hotel staffs and greedy hotel management. When we first checked in, we were forced to pay mandatory fee of $20/day for internet service because we booked our hotel room through Priceline.com. We tried to dispute the charge since we have 4G connection on our cells but the hotel management insisted it was the policy. When the power went out during the storm's landfill, we were told to go back and stay in our room after walked down 15 floors. The reason is because the hotel doesn't have generator to power the lighting in the hallways or emergency exists. We couldn't reach the front desk from our room because the phone in the room doesn't work and hotel staffs didn't provide any flashlight or waters for the other customers like other hotels did. My credit card was still being charged for the internet service even for the days with power outage. Find some place else to stay in NYC.