Fairmont wannabe
This hotel looks so grand and impressive, I was hoping this would be my new go to place in the Bay area. The lobby was impressive and lively and the room spacious and had a little private patio with chairs right by the pool. I also liked the walk in closet with a seating area with a mirror. The separate shower stall is nice as well.
But not so fast--appearances can be deceiving. The lights did not work in the shower stall nor in the bathtub--instead there were exposed non working light bulbs with the diffuser lens missing. Then coming from Texas I was cold and wanted some heat at night. But it was not working and would only blow cold air. 
So got that fixed the next day only to notice that now with lights working you could actually see that there was mold all over the walls. At that point I was leaving the next day and thought I am not spending any more time improving the Fairmont. 
Breakfast was nothing to write home about--I chose eggs and a latte and juice--including tip it was $27. The eggs were undercooked and the juice straight out of box, really not worth the price. Some of the wait staff was wearing soiled clothing--yuck!
Then the bill: does not fit under the door I was told by the front desk, so you have to pick it up. The breakfast did not show up on the bill due to computer problems, so had to wait for them to manually do that, which was good for another 10 minutes.
Internet sets you back from $14-$24 unless you join the presidents club. Valet parking another $26. 
The prices say luxury hotel. But really this is a luxury hotel? Not in my book, the service and the cleanliness leave something to be desired.