Lackluster stay, SPG Platinum
My husband and I popped in here the night before an early flight. It was not my first stay here, but it was his.
The first time I stayed here was in January 2011. It was a very slow travel week, but they upgraded me to a gigantic room and I was really pleased, as I was there to work with a group and it was great to basically have conference space inside my room. This more recent stay in October 2012, the room we were upgraded to was quite a bit smaller and oddly laid out, but it was fine.
The hotel itself is generally pretty nice for a Sheraton, especially the lobby feels every bit as nice as a Westin. 
Unfortunately, my husband was really upset with our treatment by the concierge when we arrived. It really was an odd, almost unbelievable encounter. It was quite late, so rather than try to get food at the hotel, we were hoping to have some pizza or Chinese food delivered. When my husband asked at the concierge desk, the man at the desk didn't look up from what he was doing, started digging in his papers, found a small slip and handed it to us. It had the numbers of a few taxi companies on it.
Confused and thinking perhaps he didn't understand us, I said "Not taxi. Food delivery," though truthfully I thought someone who didn't understand English would be an odd choice for a concierge. At this point, a bellman who was standing behind the concierge watching the exchange started laughing quietly.
"One second," the "concierge" said. (Oh, so he DOES speak English...) He then dug out a different colored slip of paper which had the numbers of a few pizza places on it. Again, he never really looked up from his desk or acknowledged our presence. It was very, very strange.
My husband is a business traveler who knows exactly what sort of treatment to expect from 3-star hotels. He also isn't fazed by much. But he was quite upset after this, which to me means it was really egregious.
After this time, it will take a really amazing rate to get me to stay here again.