Not the quality of a Sheraton hotel
I am a platinum SPG member and stay frequently at starwood hotels throughout the US and Canada. I checked the reviews beforehand but decided to stay here anyway. there are issues with cleanliness here - the toilet in the bathroom had urine drops on the seat that were easily visible, bathroom floors were dirty. The hotel itself is not in a great location - kind of in a no mans land between the gaslamp district and little italy. Despite the fact they say its safe to walk out at night, there are homeless lingering around and not much light or other people around. I took a cab. The worst is the internet. I was here on a business trip and had to call Tech service every night for assistance with a VERY slow internet. The staff are very pleasant; however, none of them told me about the club lounge hours, or location, or asked me what I wanted for a platinum amenity. Also took 15 minutes to check in when there was only one group in front of me. Very poor, Sheraton. Won't stay here again.