Rude and Uncaring Staff!
Stayed here a week ago on business. This hotel was highly recommended by an executive at the company I work at since he stays there everytime he goes to Chicago. Obviously, the staff treats guests that stay there on a regular basis quite different from a first-time guest because I definitely won't stay here again! Arrived on a Sunday evening and, upon check-in, was greeted by the most miserable staff I have encountered in a long time! No kind greeting, no smiles, just went through the motions. Disappointing from the start! Arrived in my room to find the wallpaper peeling, although I really didn't care about that. Ordered dinner, which consisted of two appetizers: Grilled Chicken Satay and Vegetable Spring Rolls, which were EXCELLENT! The gentleman that delivered my meal was actually very kind and actually smiled. Tried watching TV, but the closed captioning wouldn't turn off. Called down to the front desk and they sent up an engineer to fix it. Unfortunately, as soon as the TV was turned off, the closed captioning came right back and ended up putting up with it for the rest of my stay...VERY annoying! Upon turning in for the night, I discovered a distinct disgusting smell in my pillow. Smelled like someone with greasy, dirty hair had slept on the pillow. Tried another one, same thing. Finally settled on one that wasn't as bad as the rest. Woke up the next morning to find that the shower barely had any water pressure. Made do since I had to be at the office early. Went to use the iron and discovered it was broke...all of the water spilled out of the bottom of it onto the slacks I was getting ready to touch-up to wear. Called down AGAIN to the front desk where another extremely rude individual told me that they didn't handle those problems and that I'd have to call housekeeping. Called housekeeping...ANOTHER rude employee! Fortunately, they did bring me up another iron. Unfortunately, I had to wear another pair of slacks since the ones I was going to wear were soaked! Left the broken iron out with a note "broke" but no one ever took it out of the room the entire time I was there. In fact it was still sitting there the morning I was checking out. Went to have a cup of coffee and discovered that the cord wouldn't reach the outlet behind the TV. You can't even get your arm back there to plug it in. I don't know what the hotel was thinking when they set the coffee maker up where they did. Ended up moving the coffee maker over to the desk where I could at least plug it in. Went to take a shower...no pressure, it barely had any water coming out! Had to make do since I had to get to the office. Stayed at this hotel three nights and will NEVER stay here again nor will I recommend it to anyone. Told the executive that recommended the hotel that he obviously is treated different than other guests because I certainly didn't get the great service and great room that he gets. Don't stay here...there are too many other great hotels in this city!