Terrible customer service!
We stayed at the rivington for 5 nights, during this time there was very little interaction with the staff as the lobby is on the 2nd floor, so we were not told that breakfast was included in our price , so we never ate breakfast there.When we checked out the girl on the desk processed my credit card without letting me look at the bill , when I went to sign I noticed she had charged us an extra $135 for the minibar which we did not use! When I told her she grudgingly refunded me, now back in Australia and I notice they have taken a further$135 off my credit card without my permission. I have emailed them twice with no reply.and called twice, I am pretty upset about this.