Average Place to Stay
Just finished a 14 night stay here and if I had to do it again....I probably wouldnt. All was not bad here...but let's do the good first: I felt the staff in the morning for breakfast downstairs was very good most days. In particular, Hiemi (?) sorry if I misspelled his name. He's very personable and was a joy chatting with in the morning before heading out.; Excellent wi-fi coverage throughout the building; location, location, location....hotel less than a mile from St John Town Center with lot's of places to eat and shop....something for everyone...Cheesecake Factory, PF Chang, Crispers...you name it; minutes away from 295 and 95...
Bad Issues: The room walls are paper thin...i could hear a regular conversation in the room next door; filters in air conditioning units need to be replaced, air was very stale when ac was on...my room was quite dusty including a layer of dust on the desk and chairs; my floor wasnt always vacuumed daily and the sheets either didn't fit the mattress or weren't put on properly because they would come up off the corner during the night. I didn't have an issue with being a pet friendly hotel, but i think pets should be limited to rooms on the 1st floor. 
I was provided an upgrade mid-way through my stay and after the general manager received word of my prevous issues, the housekeeping level provided to my room was highly improved. I hope this level of attention is now the standard and is being received by every guest in the hotel. The suites back up against the elevators. Normally this would be an issue, but the elevators are pretty quite and the living room is in between the room and the elevator shaft. 
To be fair, there's not much they can do about the thinness of the walls, but getting all employees on the same page as far as their attitudes, and level of service they provide will go along way to making this hotel a really nice place to stay.