Below Average Service, Above Average Rates
Pretty poor experience here this week. For $600 a night, I would expect the employees to at least pretend to care about the guests. And definitely not be flat out rude to the guests. As an SPG Gold member on the way to Platinum, I won't be staying here again, or recommending.
The whole city was high prices this week (No city fluctuates more than NYC, it's ridic) but still, it was $599 a night. Which I never pay but I had to this time. Every employee had a bad attitude and was actually almost rude. Front desk, bar, etc. They also didn't clean my room very good. Left trash in the trash can and stuff on the floor. And what kind of hotel doesn't have free coffee? You had to pay $3 for a coffee in the morning. Also, no free breakfast which is fine, but when I tried to get some yogurt and granola at 6:15 - the dude behind the counter just said "still closed". 6:15 in the morning and your closed??
But the main thing was the rudeness.