Poor service by front desk on graveyard shift
We stayed at the hotel arriving late due to car trouble. We checked in at 11:30pm. When the reservation was made we requested space for 5 on a 3:30 shuttle to the airport. But when we checked in we were told by a man with a black skimmer hat and black coat that that shuttle was full and our names weren't on it. With no compassion his only response was we could take the 3am shuttle. When asked to recheck the names he responded there were only 5 names on the list and none of them were ours. 
Imagine our surprise when a 22 passenger van showed up for the 3am shuttle. In talking to the driver he stated that the 3:30 shuttle used the same van and in fact there was a second 22 passenger van that started at 3:30 for a total of 44 spaces. So unless there were 5 very large parties of 8 going at 3:30 there should have been plenty of room. This clerk could have cared less. He should have checked with the shuttle drivers to see how many seats were available but he did nothing.