grand old hotel
This hotel must have been a very nice place when new, or newer. It now needs more care than it is getting. More on that later. First the positives. It is well located for downtown activities such as Michigan Ave, the Navey Peer, Millennium Park and down town businesses. I had a standard room with a king bed. The room was large by hotel standards. There was mini fridge, but it was stuffed with liquer, beer and pops. One nice touch was a sofa by the window. I was on the 35th floor and the views of the Chicago skyline were amazing. The staff was very courteous and helpful. I stayed at the Fairmont because there was a conference there. The conference facilities are nice and once again the staff was outstanding, in particular George. Thank you George for your kind words. 
I only had room service once, and the Chicago style pizza was as good as it gets.
A few negatives that move this from a 4 star to a 3 star in my book. The paint on the room door was pealing and dirty. The inside corners of most surfaces were dirty. If you are a neat freak this might bother you, if not no big deal. The doors do bang shut, so bring ear plugs.
If you join the Presidents Club (free to do so) you get wireless Internet free of charge. You can join online at their website. 
Overall, this is a good place. I do not know what their regular rates are, but we paid $149 per night. That seems like a good deal for downtown Chicago.