Worse service ever!
I probably need to preference this review by stating that my stay here was during Comic Con and so it was next to impossible to find a room anywhere and every hotel was charging ridiculously high rates. Paying way above what is probably the normal price probably raises my expectations. But, with that being said, customer service was horrible. When I called for a shuttle from the airport, they told me 10-15 minutes. 40 minutes and 3 calls later they finally picked me up. Worse yet, the front desk manager was not very apologetic about it at all. The next morning when I went down to get coffee at 6:30 am they hadn't made fresh coffee since the night before. (I guess they weren't expecting anyone for breakfast!) The room was a pretty standard room but a crazy layout. If you are sitting at the work desk the door to the room won't open! When I checked in the HD channels didn't work on the TV. The power went out and the internet was down for about an hour. The rooms were clean, but the elevator and the halls were filthy.