Lost in no-man's land...
So the hotel is a Ritz-Carlton (normally the top-tier of Marriott) and it is operated by Four Seasons (the ”real” Four Seasons Hotel is around the corner). However, it feels like a Marriott Courtyard property... 
The location is great and the views are fantastic, but this (and the prices!) are about all of what is usually part of a “luxury” hotel. 
The three Ground Floor to Reception Elevators only stop for the Water-Tower Mall when going down (not going up, apparently for “security” purposes). The only way to reach the Spa/Pool/Fitness area is by taking one of the four hotel elevators to the reception floor, walking through the lobby and then down a staircase (try this in your bath-robe). The four elevators can't cope with “rush-hour” (or the surge when a sales or advertising meeting ends). The bar, restaurant and lobby are all one “big lake” with no atmosphere. The business with three work stations (only one has a printer) is rather narrow. At breakfast, they immediately wanted to know what you order, and when you ask for a minute to read the menu no one bothers you for the next ten... At lunch it took 20min to get a bowl of soup. Check-out at noon was a zoo with no lines and a huge mix-up of late check-outs and early check-ins. And if you look for the usual hotel info folder: turn on the TV, that's the only place you will find (rather limited) info. 
Can someone please decide what the hotel wants to be and manage it accordingly?