The worst desk people in the world!!
Had reservation 1 week in advance for a special family night in Charlotte and this whole experience was a disaster. Had arranged for a handicapped accessible room because I use a power wheelchair. When we got there (with friend, dog and 2 small children), I was told the wheelchair accessible room was unavailable due to it's being sprayed for fleas. I was then told all 6 of their rooms were closed for the same reason and had been for almost a month. I then asked if I could see one of their regular rooms to see if I could manage that. The desk clerk gave me a key and a room number and I went out again in the pouring rain to check it. I checked the room and could manage it with a little help. I returned to the desk and said I could use it, but needed a clean room as this one had unmade beds and no clean towels, etc. The clerk said "I don't have any clean rooms. I only have 2 maids today and they haven't gotten any rooms cleaned yet for new guests." To say I got mad is putting it mildly. We left immediately and had to find another place - in the pouring rain.