Rooms Unavailable
It was a birthday trip for someone and 4 of us decided to go to Austin and celebrate. We choose this hotel because of prior reviews and affordability. We booked 2 rooms for 2 nights each thru hotels.com. We even told the hotels.com agent to make a note that we would be arriving around 4 am Saturday morning. They noted that in our reservation. When we arrived at the hotel at 4:15 AM Saturday morning they said that they counted us as no shows and and said that our rooms are still available and that they would fix it in the morning and gave us our keys. Well 1 of the rooms was occupied so we went downstairs to get another key. The front desk agent was trying to figure out which rooms were available and which are occupied. He gave us a key to another room which turned out to be occupied. And another. So we have gone to 3 different rooms that showed available in the front desk system but not actually available. Finnaly he asked us if 4 of us would go into the 1 room that we knew was available and wait for him to figure it out. At this point it was already 6 am. I called hotels.com and had them transfer our reservation to another hotel but that wasn't available till noon on Saturday. So 4 of us had to sleep in 1 room that had a total of 1 bed. We took turns on who would sleep and who would be awake. Completely dissatisfied with this property.