Treated Poorly
Let me start by saying I was Marriott Platinum for two years, and have over 200 nights in Marriotts in the past five years. So I know the in's and out's of staying in a hotel, and what service is all about. The problem we had is my wife stepped on a rusty safety pin outside a resort entrance. The pin went up through her flip flop and and basically stapled her flip flop to her heal. The service we recieved from the hotel regarding this incident was horrible. From the people who came to the scene to the lost prevention people that checked in on us everything was a huge mess. In the past when I have stayed in Marriott resorts, and I thought the service was impeccable, but it was not the case at the JW Marriott Desert Ridge. If visiting Phoenix I would pick another resort or if you are loyal to Marriott try a different property other than this desert ridge.
Basically I am out a $100 copay for a tetnus shot and to offset that they offered me cookies and ice cream. Not to mention the loss of vacation time sitting at the Mayo Clinic.