Arrogant Management and Vomit Smelling Rooms
I am now at the end of my 7 night stay at The New York Palace Hotel and can say with complete conviction that this hotel experience is the worst I have EVER had. Can I please advise anyone who is looking on TripAdvisor as I did, that the positive reviews cannot be true and the "terrible" reviews are all consistent with each other in their complaints. As I mentioned in a review in February after staying at the Hilton Garden Inn, that I would be surprised if a hotel in NYC could do any better than this, the service was outstanding, the staff amazing and the rooms gorgeous. All for a third of the price of The Palace. Why did I try anything else? I certainly won't again.
Now lets begin with my first experience of the hotel, I arrived in my hotel following a fabulous stay at the Wynn Hotel in Las Vegas, I realised that this was never going to be matched but was severely disappointed when I got to my room which looked directly into the back of a brick building..great. I went down to the front desk, explained I would be staying for a week and would prefer even to look into someone's windows than a brick wall. I was told that anything I wanted to change had to be paid for and, by the way, I had booked on booking.com so good luck getting a refund. 
What immediately came to mind was a review I had read when booking, which had said they discriminated against those who didn't book directly. I now saw this as completely valid.
In the morning I woke up and had a look outside, calmed down as there was sunlight and hey the brick wall was quite a nice colour.
However, when it came to my second day in the hotel I noticed an odd smell on the towels, it smelt like curdled milk bordering on vomit. Initially I passed this off thinking I must be imagining things. However by the fourth day my bed linen also stunk of vomit and this permeated my entire room. I mentioned this to another guest who had talked to the maid, the management were aware of it.
Seeing a manager in the hall way I asked whether my sheets and towels could please be changed as the smell of vomit wasn't something I wished to sleep with. The manager acted completed surprised about the situation and promised to have them changed.
Down in the lobby there were a number of customers either refusing to stay or receiving very large discounts on their rooms having entered and smelt the vomit.
What got to me more than anything else was management's attitude, there was no acknowledgement of the problem and not even an apology, they acted surprised and doubted every complaint. WHY? They were seeing how many people they could avoid knowing about this to save themselves. Absolutely terrible level of service.
The attitude of the staff is very odd. Management seem not to know they are in the service industry, there is a distinct air of arrogance and they are plain rude to customers. They are also rude to other staff members. I feel great sympathy for the concierges, bellmen, maids and doormen who are treated horribly by these people when they are the people keeping the entire hotel together. It is a tough economy and working for people like this must be terrible.
Special mention must be made of the lack of free wi-fi in the rooms, teamed with the courtyard being renovated and a special event closing the second floor for 3 days. 
Because wi-fi is only free in the lobby and second floor people literally pile on top of each other. When the courtyard was completely closed off and the second floor also for an event this became ridiculous. On one night I was perched on the stairs checking emails only to be addressed by a security guard or manager called Juan "what do you think you're doing sitting there?". When I explained that all of the other various areas being closed off resulted in me only being able to sit on the stairs I was told to "move on".I have never been spoken to by someone like this, particularly not someone who is working at a hotel where I am paying to stay. It was ridiculous.
This hotel has many others around it to choose from which have a superior offering for the same or less cost.Do not stay here and most of all do not ignore the bad reviews like I did. I will never be staying here again and will in fact do my best to warn others to avoid doing so.