Horrible, no genuine interest in customer service
Traveling with my wife and small children. We booked two rooms adjoining each other for today. Upon arrival the rooms were not ready. We waited patiently. Then told us one of the two rooms would be ready and the other we would have to wait. We waited. At this point we get frustrated as our children are tired, my wife and I are tired. Their customer service did nothing. The rooms were not ready, and AGAIN they tell us we have to wait another two hours before getting our room. Ridiculous! We have been waiting since 1:30 this afternoon! This is unacceptable behavior. I have been treated better at lesser hotels. They have no genuine interest is making us feel warm and welcome. Instead a burden. They eventually offered us a room that was ready down the hall from our children. Preposterous behavior.