Horrible experience at a decent hotel
Stayed at the MAve this past Saturday night for our first Anniversary. Location can't really be beat situated near Murray Hill. Hotel is close to great bars and restaurants, also close to subways. We chose to stay here maily for the location as we needed to meet friends in the West Village. This hotel is a boutique in every way. Flashy interior and entrance, extremely small rooms and bathrooms. Great place if all you need is somewhere to sleep. I would have ranked this hotel higher had the housekeeper not banged doors so loudly for 4 hrs Sunday morning. We were woken up at 9am from the banging. It was so loud I made a point to walk out to the hallway to speak to the housekeeper to keep it down. To me this was suprising because we specifically asked for a quiet room on a top floor in order to get rest needed after celebrating our anniversary and returning to Dallas via LGA. The hotel clearly did not communicate our request to the rest of the staff, and we later found out that the housekeepers have seperate managers then the front desk staff. The housekeeper manager called our room after I told the housekeeper to basically shut up because we were trying to sleep and to leave us alone as the sign we left on our door knob suggested. The housekeeper manager was rude and made excuses for her staff which I thought was completely unacceptable. All in all we had the worst night of sleep in I can remember and were completely miserable as a result travelling back to Dallas. Upon leaving the actual hotel manager at the front desk had no idea that any of this had occurred due to the housekeeping manager's complete lack of communication with any of the other staff members. The hotel manager was very concerned and apologetic and offered an upgrade and free reservation upon our next stay which both my wife and I find completely useless in terms of overall value since we will never stay at this hotel again. We did however get an email Monday morning from the hotel manager explaining that they were going to use our experience as an example of how to properly train the housekeeping staff and how to treat paying customers. So hopefully this doesn't happen to any other guests in the future.
We have travelled and stayed at 4-5 star boutique hotels all over the world and I can comfortably say that the only time we had a worse experience was at Cram Hotel in Barcelona.