Completely overrated.
This resort was beyond disappointing. As a loyal HHonors member, I was excited to stay at this property for my 30th birthday celebration after hearing so many great things about it. Forget about it...We ended up checking out after the first night because it was such a disappointment. Are the grounds pretty? Yes. Does that make up for the horridly poor service? Absolutely not. As a Gold member, I was hoping for an upgrade. When we were checked in by a worker with zero personality, I was told I was upgraded to a "premier" room on a 1st floor. Funny, but I have never heard of "premier" rooms being on the ground floor. After walking approximately 1/4 mile in direct sunlight to the room (yes, the parking garage is very far if you don't want to pay for valet), I walked in the room and seriously almost cried. It was like a dungeon! It was SO dark, as the "premier" room view was a 6' brick wall with some shrubs peeking out over the top. I immediately called and asked if I could be moved to a room that was not on the first floor. They did move us and someone came to pick up our luggage for us. Our second room had a much better view, but the room itself was outdated. This is a Waldorf Astoria property that in no way matches the Waldorf Astoria name and reputation. The towels in the bathroom were so stained and tattered, with strings hanging off of them. The furniture was scratched, old, and beyond repair. The bed had two giant dips in it from people sleeping on that mattress for who knows how many years. The only employee who EVER said hello to us was the woman working at the Lilly Pulitzer store, and she was a true delight. Other than that, not one employee even said hello. The real kicker to this is that the Seattle Mariners were staying at the resort the same time as us. We happened to be walking out of the resort one day and were behind a player and his wife. They must have been greeted and asked if they needed anything by 7-10 employees and not once did anyone even acknowledge us. I understand they are considered VIP guests, but you should treat all guests with the same respect and courtesy. The architecture was beautiful, the doors to the patio of our room were beyond charming and original, and the flowers were gorgeous. That being said, I would still never consider staying here again. Don't waste your time or money at this resort.