Wonderful staff/location - Hotel old and tired
We recently returned from a weeks stay at the Crown Plaza in Times Square. The location is excellent and the staff extremely helpful and accomodating. Our room had a great view but was in general dis-repair. The thermostat in the room was loose and felt like it was going to drop off the wall. The hardware in the shower and tub was also loose and in need of replacement. When we arrived we had no television reception. They sent someone up quickly and while he got the television to work, we couldn't view ABC or CBS our entire stay - error message was "no signal". Was somewhat disheartening given we couldn't watch Good Morning America and the studio was 1 block away!! All in all the location and the staff were 5 stars but the hotel rooms need a complete makeover.