Lovely hotel, disappointing experience
I quite liked the design of the hotel and location. Many reviewers give an accurate pro & con of the style, so can likely judge for yourself whether it appeals to you. While the doorman was nice, everyone else on the staff seemed if not quite rude, then at least strongly disinterested. Combined with loud children on the 9th floor during checkin and 7am the following morning, it was not what I hoped. When looking at $500+ a night boutique hotels in NYC, there are enough choices that I don't intend to return. The children were beyond their control, but the staff was.
Most reviews compliment the staff, but a few found them borderline rude or uninterested.