The Good and The Bad
The Good: Nice decor, spacious rooms with quality linens, plenty of mirrors, good closet space, comfortable bed/pillows, Starbucks coffee packs to make your own coffee, comfortable chairs and good sized modern bathroom. The lobby is attractive and it is located on the quieter side of the river walk but only a five minute walk from the "action". The Bad: For the first two days of our stay we had no wash cloths and had trash from the previous guests. This was resolved with a phone call. I felt that for the price of the room, they were overly stingy in what they gave us and almost ridiculous on the extra charges. I was told "Shower caps are only provided upon request", wow, this is a great savings of about 10 cents per day for the hotel! They provided one robe and only three bath towels. Although we used the rather skimpy toiletries that were provided, in our three night stay they were never replaced. The feather duvet on the bed was probably rated to 30 degrees and too hot for a summer in San Antonio. They charged $1.50 for local calls plus .10 per minute additional, no water bottles were provided and coffee station refills were always missed. We paid the extra charge to have a River walk room with a balcony which I do not recommend splurging on since there are probably only two of the 15 floors that would actually have a good view. We were on the 12th floor and had a view of rooftops. No chairs on the balcony so all you can do is look down at the water. Overall we enjoyed our stay and the staff was courteous but we might try a different hotel next time, as the property failed to live up to what we have experienced in similarly priced hotels. Although there were quite a few, I would not recommend this hotel for families.