nightmare
I reserved a room with trademill in the room and confirmation came back that there will be an equipment in the room. When I check in, the manager responded that the room is occupied and there is no room with trademill available. My reservation was not depending on the availability but guaranteed. The manager just said that it was too bad, and there was nothing he could do. His attitude and the starwood's customer services are very disappointing. I will never stay this hotel next time. This type of service never happened with Marriott nor Hilton.