A culture of hospitality and great service
This was my first stay at this NYC hotel (August 03 - 06, 2012), and I was impressed! There is a culture of hospitality and service that is often only seen in select five-star hotels. Every hotel employee (and I mean absolutely everyone) seemed to go out of his/her way to make my stay enjoyable. 
The room had modern decor and was furnished well. It was of typical NYC size but still comfortable. The morning breakfast was good with the hot item options changing each morning of my stay. 
Many have previously commented about the wait time on elevators which did seem to be an issue for hotel guests. I stayed on the the third floor and used the stairs instead.
If you are looking for a clean modern hotel in a great location with 5-star service for a much lower price, then consider staying at the Hampton Inn Manhattan - Times Square South. I doubt you will be disappointed!