Great Location
The hotel is very central, it's very close to central park, times square and to some shopping areas as well, such as 5th Avenue, lexington and madison avenues. So it's very convenient and its price is reasonable.
The two negative things are: first, the room doesn't have a refrigerator which is very strange as it's a four star hotel. Second, you pay for every shipment you order online and receive it at the hotel which I find really weird to pay for something at the hotel you're staying at and when I complained the staff was very rude and not understanding at all and they really pissed me off to the extent that I decided I will never stay at this hotel again.
The only one that was very helpful, cooperative and understanding was Elizabeth, she's the best.
 She listened to everything and was willing to do anything to help. She was really kind and I can say that her treatment was the best.