Did not live up to, never mind exceed my expectations...
My choice of Hotel was one that I last stayed at in 1975 when working for the company, and after making a booking on Agoda, I wrote a short note on the Hotel's Facebook page to say how much I was looking forward to coming back. After a few hours, they responded saying how happy they were I was returning and looked forward to my visit. 
When I checked in, the Receptionist treated me like "a nobody", did not welcome me back, and gave me a sub-standard corner room. There was no Banana in my room - or even a Welcome back note from the GM. Come to think of it, for the 4 nights I was there, I did not see any Management in the public areas...
My room (1448) had a stale odour, chipped wash basin, one of the blinds did not have a pull string, some walls had torn wall paper, one of the photos over the bed had "a stain" on the glass (I hate to think what that was...), one of the air vents was stained, and I had to pay for Wi-Fi although I'm 100% sure Agoda said it was inclusive.
I was allowed two bottles of House drinking water per day from the automatic mini-bar. On two days, they were not replenished and I had to request them.
One day, I returned to the Hotel after doing some shopping. The cab pulled up at the Hotel entrance and I opened the door in front of the Doorman who was busy counting his tips. To help get out of the cab, I lifted the bags off the back seat on to the ground, in front of the Doorman. Do you think he helped me? Dream on!
I invited a friend for Dinner at the Hotel - in one of their signature restaurants - a steak house. Our so-called Waiter was the most un-attentive individual I have ever encountered. It was like it was such an effort for him to serve us. I heavily discounted his tip!