Elegant, Sophisticated - a great stay!
I loved this hotel.... However, we booked a "deluxe double" but the room they gave us didn't look at all "deluxe" to me so, I rang straight down the reception and gave them my feedback. They were very accommodating and took my comments on board without question, we were immediately upgraded to a room on the 16th floor with a boudoir and a gorgeous bathroom. But it wasn't available until the following night so they gave us a $50 room credit. Its a real shame we didn't get this room when we arrived but it was worth the wait! The hotel has a Starbucks near the entrance (very good for breakfast) but beware - if you go down between 7.30 - 9.30 you are likely to be in a 10/15 min queue. I met a friend for drinks in the bar - two glasses of wine and two mojito's came to around $120, very expensive! We ate out so I can't comment on the food. The staff are extremely helpful and the housekeeping staff excellent. The hotel is very central - its a few blocks away from the Rockafeller Centre, Times Square and 5th Avenue. The sightseeing bus stops right outside (a good idea for a first visit - top tip though, stay on the bus for the whole tour before deciding what to visit, that way you get a good idea of whats where and the distances between - New York is a BIG place to walk!). We visited Woodbury Common Outlets which were good.... not the best "Premium" outlets I've been to but good enough for some bargains. You can arrange the bus from the hotel but beware, it drops you back somewhere completely different to where you were picked up! I travelled with my mum to NYC, she loved the Waldorf too - we are hoping for a return visit someday.......