Just O.K.
My husband and I stayed for one night using SPG points on Saturday, May 12, 2012 for one night. We are SPG members and love staying at SPG properties whenever possible. This was our first visit to this hotel and we were looking forward to finding a new spot to stay in the Philly area. We were especially pleased with the location near to Citizens Bank Park and the easy taxi ride to the ball park.
Upon check in we were issued keys to a room on the fifth floor. We went to that room and the keys did not work. A member of your house keeping team also tried to assist us but it did not work. In addition, the room we were assigned had a “green” hangtag on the door handle which I thought was odd. Usually unoccupied rooms do not have hangtags on the outside of the door.
I went back down to the lobby to have the problem rectified. Unfortunately there was now a line of people waiting to check in. We were in a bit of a hurry as we needed to make a Phillies game. Eventually I got a new key, and a new room number. This room key worked. By the way, the elevators are terribly slow. For having only five floors in the building, one would think they would be a bit quicker.
When we entered our room the temperature was quite warm. We set the thermostat to 65 or so to cool it down while we were gone. We were only in our room approximately ten minutes as we had a cab waiting to take us to the game.
Upon returning the room was still very warm. The temperature exceeded 72 degrees! When I went to lock the door, the door would not latch. The steel safety bar worked but not the turnkey lock. I called the front desk to alert them of the problem. They offered to send up maintenance but that was declined as it was 2am and we needed to go to sleep.
In the morning our billed arrived under our door and it had a charge of $34 or so. This was incorrect as we were staying on our SPG points. Once again, we had to visit the front desk. The problem was quickly rectified and we explained our other issues. The front desk staff noted those issues on paper and said she would be crediting my SPG account some courtesy points. As of today, I did not receive any credited points. I sent a letter to the manager requesting he contact me but I have not heard from him either.
Regarding the property in general, it is close to airport but a distance from center city Philly. The room was adequate size and the bedding was comfortable. Because of all my issues and the lack of communication from the hotel manager, I will not be returning. I will go back to my favorite hotel in Philly...the Sheraton on 17th and Race Sts. I have never had a problem there!