Not a bad hotel, but a bad experience
So everything went wrong on this stay. To set the scene, I had just driven 10 hours from LA and was tired with a late arrival and early start for business meetings with a prospective client. The parking arrangement - which is expensive given the location of the hotel - is not ideal. There are limited spaces reserved for hotel guests in a public lot and no instructions on what to do if these are full. The room itself was fine until.... 1) a fire alarm at 5 something AM that went off for just enough rings to wake everyone up, then 2) someone from maintenance walking right into my room while I was in bed asleep at 6 AM caused by a water leak, then 3) the floor covered in water (now I cannot blame the hotel for this - things happen - but it was really inconvenient as I had no time to change rooms and it made me late for a meeting, and finally 4) to add insult to injury, instead of refunding the cost of the room, the hotel subsequently charged my credit card for 2 nights when I had only ever reserved for one. Shameful.