The front desk staff is extremely rude
It is amazing to me how hotels, or any business really, can put together a "great product," in this case a great looking hotel property, great location, etc. and yet manage to hire one (yes it only takes one bad apple to spoil the experience of a valued customer or prospective customer) extremely rude and inconsiderate front office staff. 
I was passing by the area and just wanted to ask about the rates and wanted to look at a room to consider recommending the hotel to out of town executive friends and to relatives.
I went to entrance and was kindly told by the Concierge, located at the ground level, that the front desk is on the second floor. As I approached the front desk, I could already feel the bad energy coming from one of the staff members at the front desk. She barely looked up to me and in a stoned face barked "Can I help you?" with such a demeaning voice, I already wanted to run away. I asked about the rates and if she could provide me with a price range. "No. There is no one set rate. It changes all the time." Then she added with a dismissive tone: "You can go online." That was it. I needed to get out the door. All the while she was looking down organizing keys and check-in cards. I wanted to ask to see a room. But her energy and meanness was so bad, I could not get myself to ask anything. Just wanted to get out and expunge all her negative vibe and rudeness. 
There was no one in line. It was just me! She treated me as if I was just an annoyance, a pest that she needed to get rid off. 
I used to work at the New York Hilton and Towers a while ago, and know that hospitality 101 requires looking at someone eyes, providing a simple and sincere smile and professionally and thoughtfully addressing the person's concerns. A little bit of kindness thrown in is always nice. 
She is the opposite of kindness. Did not get her name. This happened on Monday July 23rd at around 2 pm. She had Asian features and was clearly in charge as the other front desk person was just quiet, watching. 
It is a pity that this terrific looking property can manage to hire someone like that.
I was so affected by this, I am still feeling her rudeness. This is the reason I was motivated to share this story.