Seriously, Refurbished?
I recently stayed at the Hilton LAX for one night before a flight. I was placed on the most recently renovated floor. The room was OK, but the bathroom was approximately 6' x 7' and circa 1950. Additionally, the bathroom was filthy with poor water pressure. The shower and toilet were obviously not touched with the renovation and helped to make the bathroom a complete disconnect from the room . The Hilton should have reduced the room size and increased the bathroom size to create a more modern and updated bathroom.
Service was horrible from the front desk to the restaurant.
I had communicated with a Front Desk Manager named Tim early the day of my arrival to pre-assign a room which was given away to another guest when we arrived. The front desk clerk lied and said the room was not ready only to be told a few minutes later by a Manager that the room was actually assigned to another guest. Why did it matter? It mattered because I was with my wife and 2 children and needed a room with 2 double beds and was given one with a king instead.
In the morning when it was time to catch a shuttle to the airport I encountered a long line that I waited in for 30 minutes before deciding to take a cab to the airport. I barely made my flight.
Anyway, the Hilton LAX simply does not need to care about service as they area very busy airport and convention hotel that gets booked solid and sold out frequently regardless of the rooms/service. It amazes me within the major chains that wear the names such as "Hilton" that the chains allow such discrepancies from hotel to hotel within the brand that are simply inconsistent. There are certain chains such as the Ritz Carlton or even the Hilton Garden Inn's where consistency amongst properties seems to be much more predictable.
For people needed to spend a night at LAX who want a reasonably nice room that is updated and modern I suggest the Westin LAX. If you can afford to spend a bit more the Ritz Carlton Marina Del Rey is about 10 minutes from LAX, but a really terrific property. They also provide a free airport shuttle.