Disappointing
I had an overall disappointing stay last night. Although it was a mattress run in that I was staying primarily for the SOGO promo points, I did spend the night in the room. I arrived just before 10 last night. I am a CC silver and while I wasn't expecting an upgrade, I was fairly disappointed to get what is likely the worst room in the hotel. It was an extremely small room on the lowest floor (3) with the air conditioning, etc system directly outside. I had booked a petite room with a BRG (from the hotel's direct website) so I figured that was the price of a $75+tax room in Manhattan. Otherwise, it was fine and clean although there was lots of noise in the hallway (the room is directly across from the "crew lounge," which I gather is available to flight crews staying at the hotel on layovers--a large group of Singapore Girls were told they could use it this morning when I was in the lobby). I was handed a bag with two water bottles and some pretzels in it upon check-in so I assume that that was my silver "welcome gift" although the clerk didn't use those words just said "hang on, there's a bag for you." I confirmed that wifi would be free because of my Silver status, although this information was not volunteered. The wifi is really pricey if you do have to pay--$15 for one day for the lower priced option, I believe. All other CC properties I've stayed at have it for free so this seems stingy. 
When I got up to the room, I was tired and feeling hungry so I tried to order room service only to discover that the menu included in the book in my room was outdated when I tried to order. So I had to call housekeeping and ask them to bring me a menu, which they did about 15 minutes later. The room service food was fine, although unremarkable.
In any case, this morning when I tried to shower, I discovered that the shower didn't really work. The bath tap worked just fine but when I pulled the thing up for the shower, it would sputter and make an extremely loud noise for maybe 30 seconds before petering out completely. I was barely able to manage the most rudimentary of showers by repeating this process before it stopped working entirely. By the time I discovered this, it was late and seemed pointless to switch rooms. I was heading home anyway. I mentioned it to the check-out clerk, more to spare someone else the inconvenience than anything else. He apologized and "adjusted" my bill to compensate. However, I discovered that the hotel still had my rate as $119+tax (which was what the original rate on clubcarlson.com was)! He had adjusted it to $75+tax, which was the rate I should have been paying, after my successful BRG. So I whipped out my email and he apologized and further adjusted it another $25. So I ended up paying $50+tax+room service for my night, which I suppose is pretty good in Manhattan. At other times during the week, however, I've seen the same room go for $250 or more which is way too much considering the size, condition and level of service.