Dissapointment
I will start by saying i should have listen to the reviews.But i decided to give it a chance,and unfortunately i am still here. Cant wait to get out of here!. To start off the staff from the front desk need major classes in customer service....the meaning of customer service is to satisfy your guest as professsional and courteous as it should have been emphasize in training that is dealing with the clientale business. A Customer Service Rep should never answer to a guest when asked a question with (I dont know) and if a guest is not happy with a room for heath reason the guest should be accommodated to a better suited room...because these little things are the ones that will make that guest not only NOTwant come back but also instead spead the word that a bad situation was carefuly and professionaly taken care of. but instead say or tell you THERE IS NOTTING WE CAN DO!.. The beds are so old that the springs hurt your back, there was notices slipped under the door that a certain day the mattreses woukld be changed and the trucks never came. the staff didnt even have the courteous of aleast letting the guest know that the trucks where not comeing, then they slip another notice for another day and they only replaces the mattresses in some rooms so the other people that where notice that their mattress where to be changed and were not..did not get a notice aleast to appoligize for not replacing their mattress... very.unprofessional. Oh and when you need ammedites you practically have to beg for a lousy garbage bag,when your stay is more than a week there and they give you two bags not only that you have to inconvinience yourself going down stairs to the front desk to have clean sheets and towels....and the worst is that when you get a room is not cleaned properly my mattress had a cover pad on it with blood stains. the stove with food still there etc.that should tell you everything.....again these things can be corrected with proper training and supervision..as a former customer service rep...i can assure you that the staff here lack of training, have no knowlege on what is Customer Service is or represents.The sad thing is that these individuals get paid for just doing notting.Shame on you and you supervisors.I will never stay here again.