Good Food but Needs work in maintaining rooms
Stayed here for a night after returning from Beijing and prior to a flight the next day to home. I found a number of problems with the property. 
1. When I checked in I requested two room keys, but was only given one. 
2.The TV did not work, and per the engineering department staffer who came to the room upon my request to check, was told the cable was not at all connected. He also said this was not something I or a a prior guest could have caused as guests do not have access to this equipment. He was professional and offered to make the connection but as it was late I didn't have it done at that time and did w/o the TV service. 
3. In the morning I noticed the drain in the bath/shower was slow and upon examination found the cause to be hair partially plugging the drain. Once I removed it, the drain worked properly. But who wants to clean a drain that housekeeping should have cleaned?.
Upon check out I asked to speak with the manager. I was told he was with another customer and asked what the matter was I wanted to discuss with him. As I mentioned the items noted above to the clerk, another person came over, intoduced himself as the front desk supervisor, and asked if her could help make things "right". He offered to take some money off my bill for the food we ate at the hotel restuarant, but as I had no issue with the food I declined. Since I had paid with Sheraton SPG points he offered to refund the points i used for the stay and I accepted that offer.
After I returned home I received an email from the hotel's manager, who expressed his apology for the problems I encountered. While I appreciated the follow up and told him so, I also expressed my concerns that while one of the above items could be an oversite, the fact that all three occurred and involved deferent departments, front desk, housekeeping and engineering, made be believe that these were systemic problems not isolated incidents.
On the plus side we had a very good meal at their restuarant the night we arrived. The service was outstanding as were the fish tacos. I noted this also in my correspondance with
the manager.
All in all less than a good experince.