Two Misses, four calls and email - NO FOLLOW UP
I stayed here for a conference. At checkout, I was charged a breakfast I didn't have. I resolved this at checkout and it was removed from my bill. However, when I got my corporate AMEX bill it was placed back on there. All the while, I realized I left a white sweater on the bed. I called right away. I was told it hadn't been turned in yet. I left my contact info with lost and found. This happened 4x. I was always told I would be contacted either way. I know I left it on the bed as I was rushing out for the shuttle. My issue is I had to continue to call or email to get some answers. The manager did remove the AMEX charge. I never heard anything about my sweater. I'll take it as whoever has it needs it more than me. I just found dealing with this hotel an annoyance as a business traveler I don't have time to waste on continued follow ups. I have expressed this to our corporate travel dept so next year we will not be booking with them for the BMA or any other Chicago events.