Not very impressed
No customer service upon arrival, check yourself in and good luck finding your way around, no one bothered to tell us there is a room on your floor where you can get coffee and ice ( no coffee maker in your room ) once you figure out the elevator system and make it to your cabin & beware that if you choose a queen with a premium view its just a little bigger than a closet but you have no closet so don't take much with you as you have to live out of your suitcase. The bed is much like a electirc futon couch that folds out to a bed and the mattress is like sleeping on the floor ! No amenities in the room except hand soap and body wash and that's it... Our premium view wasn't very premium (slight view of empire state building which looks pretty good at night but that's it ) The toilet was loose and so when we would sit down it sounded like it was going to fall over with you on it ! When we complained and was offered to move to the exact type of cabin but with no premium view which is what we went there for . Instead we got moved to a lower floor but was a bigger and nicer cabin this time with a closet at least and a terrace that had a hot tub but we couldn't use it , the small glimpse I had in the previous room of the empire state building was no longer that's for sure and because we got moved to a lower level the noise on the streets kept us awake at night and the best part is we got charged $75.00 a night extra for the inconvience which I think is ridiculous but we were told the mattress would be more comfortable because they started replacing them slowly so ask can you have a new one... Couldn't use the roof top lounges or bar because there was a booked event every night ! The hotel was pretty modern looking with the robot arm that stores your luggage but just step in to the lobby and take a look at how cool it is and then go up the street to stay somewhere else.... It was very expensive to stay here and then to be charged $75.00 a night more it really got expensive and just didn't seem fair to me ! Just saying... We won't stay here next time we come back ... good luck to you if you decide to try it !