Poor reception, poor service, poor attitude
When I checked into the hotel, they had three people at the desk, while I waited I finally noticed a woman standing at reception, she did not ask me to step forward or indicate she was free, I had to ask, and when I did she told me to step back and she would call me when ready. The entire time she did not smile or indicate anything that I was other than an annoyance. 
My bathroom did not have any soap, so when I woke up this morning I called for soap, and a toothbrush, three calls later and 58 minutes finally brought my request. 
A call to the manager has still not be returned. 
I rarely complain at Hotels, but poor attitude by the receptionist followed by the poor service deserves a BIG 0!