Conflicted
This was a place that could have received an excellent rating, if not for the unprofessional, 'it is was it is, your problem not mine' night manager and the 'I can't do anything to help you, oh well, thanks for paying upfront' day manager. 
I sponsored a trip for an international non-profit organization which provides outreach young girls. 16 young girls and adults were taken to Baltimore this past weekend. I purchased 5 rooms at a great price for 2 nights. Unfortunately, after experiencing a severe allergy attack from all the pollen outside, I was looking forward to seeking refuge in an air-conditioned room. Well, that wasn't happening since I realized that the a/c was not functioning in the hotel. Yes, this was a major problem for me, the adult with severe hot flashes, and the children who had breathing issues.
The terribly arrogant night manager just shrugged his shoulders. He said 'we ran out of fans and this was unexpected.' Then, informed me of the future plans of converting the system which doesn't go on until April and how old the building was, etc. How is this unexpected when you gave a bunch of fans to other people who only purchased one room. He was not about to do a thing to help us to prevent having to send me to the er or any of the other children I was responsible for to the hospital because the heat in the rooms was rising. Since he, did and said all he was going to say, he looked past me and ask if he could help the next person. If I could have afforded it, I would have tried to have booked another hotel, but that was impossible to do with all the kids at 10pm. It would have been nice to be told about this prior to checking in.
Luckily, the Friday night security guard became someone who was the most helpful to me. So, the only resolution was for me to find a store open at 11pm and purchase fans. So, the guard, and only her, told me that there was a 24 hour Walmart near by and how to get there. She was the only one trying to resolve the immediate issue. I purchased f box fans for $125.51 with money designated for the activities on our trip. We survived the night. And, had to drop one of our activities from the itinerary. Not something you want to do with kids looking forward to going places.
The next day, I had the displeasure of speaking to the unhelpful day manager. I thought that I could be reimbursed for the fans, especially since they have, and periodically need fans, and have, and use fans for when the weather is 'unexpected.' Or some other compensation. Foolish me. I was told that the night manager should have made other accommodations for us. And, that no money could be refunded because I prepaid for the rooms. So, sorry so sad, next attitude is unacceptable. 
Oh yeah, after I checked out and left the rooms, I told him that I didn't want to be charged for the bottle that was never there in one of the rooms. I was told that the $2 bottles of water would not be charged to me because it was so hot in the rooms. Didn't open any bottles. Gee, thanks for nothing.
I was hoping to post a positive review, because the hotel is priced right, nicely kept, great complimentary breakfast, reasonable parking options, great places in walking distance and the location was perfect.
I was hoping to recommend this hotel to others, including our group's national and international sponsors visiting this area. Is this how Marshall Hotels & Resorts, management company runs business. I thought they want more business not discourage future business from people who would purchase more than just one room and for more than one night. But, I have been finding myself starting off with the bad, then some good, then the bad again. 
It's terrible that things couldn't have been worked out. I felt bad for the other guy who complained about his room being a sweltering 100 degrees. But, at least they asked him if they could make other arrangements for him. Maybe if I paid for 1 room, I would have gotten better customer service.