Beautiful Propoerty - staff training sorely needed
The BP continues to be a shining boutique / historic building in the downtown Denver area - however all of the staff from front desk to Sales to Security should go back to Customer Service 101! On my current trip i've been locked out of the business center three times, given three different scenarios by the front desk and security staf as twhy this is COULD be an issue, had someons from Sales (at least) ask about an issue, but never return to give me an update - leaving me standing in hallway...
The hotel hasa great traditin of offering a shoe shine if shoes are place on your door by a certain time (10:30 PM). When I called to let the front desk know I had placed shoes on the knob, they let me know they would not be ready until Noon the next day (checkout time!). Given an 8:00 business meeting, iremoved the shoes from the door - onl;y to have a knock on the door around 11:45 PM from a porter looking for the shoes! He said the desk was completely wrong on the return, and they would be back on the knob by 4:00AM (they were).
Perhaps there is a new GM here that doesn't grasp what differenciates on property from another,or there is a complete breakdown betweeen divisions - at any case they should put down their smart phones and talk with one another!