Does not live up to the description!!!
I travel to NYC 6-8 times per year and this is the first time I stayed in the SOHO area. The description and photos of the Holiday Inn seemed to match what I was looking for and what a disappointment. First, the staff at the front desk are UNBELIEVABLY rude - from the minute you walk up to the desk, before you even open your mouth - they are rude! I booked and paid for a room with a king bed on a high floor "with a city view". I first got a room on the 4th floor with 2 double beds. I had to go back downstairs to advise the rude desk cler that the room had 2 doubles and then show her my email confirmation from the hotel that I had booked and paid for a room on a high floor with a city view.
We were moved to the 11th floor (after being told a few times that there were no rooms available, one miraculously appeared) and our "city view" was staring at a plastic covering over an apartment or hotel that is being built across the street and then to the left the top of a parking garage. I pulled up the description of the room on the internet and it said you will enjoy our "amazing" city view. What a joke!
The rooms are MUCH smaller than the pictures make them appear and the furniture is very cheap looking, very fake looking wood. The "triple-sheeted bed" had holes in the sheets and there was dark hair on the sheets - not mine or my boyfriends. The bathroom had dust and dirt all around the rim of the sink and I just felt like I needed to wear something on my feet while walking around the room.
The heating and a/c unit was a window one that even when you set the temperature turned on and off every 10-20 seconds (I am not exaggerating!) and wax extremely loud. Also, the inside of the elevators were filthy and the doors appeared as if they'd never been wiped down.
I generally stay in midtown in the Hampton Inn, Hilton Garden Inn (both on 8th), the Michelangelo, or Staybridge Suites - which are all SO much nicer than the Holiday Inn Soho. We will never go back.
False advertising, unfriendly and rude front desk staff. The only one who was nice was the guy who arranged a car for us and held onto our luggage. DO NOT stay here - you will be disappointed.