Horrible Desk Staff
The afternoon prior to my checking in, SPG interfaced with Andy the manager to assist me in making a points reservation due to the fact that I had left my credit cards at home and they would not be arriving until the next day. He knew I would not have any to check in as a guarantee. I called around 4pm to make sure everything was okay and the girl at the desk said she would reserve a room on the Club level for me.
I arrived at the hotel at midnight, and was half greeted by a girl that looked as if she just stepped out of Rehab. I showed her my ID and asked her to make sure I got a 5AM wake-up call. She said that was a short night, then proceeded to tell me I needed a credit card. I explained to her that I had spoken with Andy. She said she had no record, and after a short argument checked me in. I asked her again for a wake-up call telling her it was important.
My wake-up call never came and I missed my conference call. When i went down stairs she smirked and told me she did not recall me asking her, saying that she was mad at me for yelling, which i do not ever do. I was on the telephone with Starwood when i arrived at the hotel and explained to her they heard me ask 2 times for the wake-up call. She smirked and did not care.
Very bad staff, she also put me in a room across from the elevator. The bed was good, but the room smelled and needs to be remodeled.
Horrible hotel!!!
PS. I am posting a video of this morning on You Tube since I am sure she will state that it was me being rude!!!