The only plus to this hotel is it's location
My son & I stayed at this hotel for 2 nights. The first night there was a knock on our door, looked through peep hole to see who it was and saw 2 strangers (big men) who did not identify themselves so we didn't open the door. We then had a call from reception stating that there was a strange smell coming from our room and they would have to call the police unless we allowed their security to check our room. I called back reception to verify they had in fact called us and that security was on their way, I explained to the gentleman why we didn't answer the first time he knocked. He only took one moment to recognise that the smell in the hallway (marijuana) was not coming from our room, obviously someone on the floor was doing some serious smoking. There was no apology to us for their incorrect accusations and threats to call the police, not to mention the scare that was given to both myself and my son. The reception area was nice and modern but the rooms themselves were outdated and tiny, the sheets did not fit the bed and were not remade properly by housekeeping, the price was costly so we expected more. Customer service was non existent, they were in fact unashamedly rude, this made my stay in NYC quite unpleasant.