Was expecting more
We decided to stay here because we are Ambassador Club members. Location is perfect, so close to Grand Central Station. At check in however, I specifically told the clerk that I preferred not to be directly above street level, and he replied "but this is a suite" So there we were directly over the entrance, 5th floor, listening to the whistles of the doormen and the sirens on the street. I bought earplugs! Things quietened down late at night, thankfully. The suite was fine, but the fake fireplace a tad silly especially crammed next to the TV unit. The bathroom floor was freezing, even after we turned up the heat. My one complaint is the toilet is just plain ugly! Who wants to look at old plumping pipes? Staff in the hotel are friendly and helpful, staff in the restaurant push the brunch buffet and are reluctant to hand out menus before 10 a.m.