Average hotel, great location
A lot has been said about the great location of the hotel, so I'll skip that part.
Had two rooms for approximately 8 days, so it was not just a one night crash at the hotel. This is not your average 3-4 star Four Points. It was quite poorly managed in my opinion (SPG platinum, so I stay at SPG hotels a lot). Here are some examples:
1. When I checked in, I was *promised* I will get the two rooms together. The second room was for a friend coming in after a two days. When he arrived, the rude front office staff just said "just because someone said you will get the two rooms together, doesn't mean you will". Really? The lady who promised me the first day was Sedalia. The lady on the second encounter was Patricia. Watch out.
2. Twice during my stay, my key stopped working. When I called the front office, I was told, please come down with an ID. When I requested politely if they could send someone up with a duplicate key since I was carrying some groceries, the lady was like, "no you need to come down." Really?
3. 8 days and not even one smile or a pleasant greeting from any front office member or anyone at the gate.
4. I waited in the SPG line to be attended a few times, and was told to move to the general line, and join behind others. 
5. Room cleaning was a joke. The carpet in the room was very dusty and I woke up everyday with teary eyes. The carpet in the halls was spotty and tearing out. The only thing nice was that the bed was comfortable. When I requested room cleaning, they would just come and make the bed, replace the towels and take the thrash out. I specifically told them twice to vaccum the room, but no one did. 8 days in a dirty room .. yah. Luckily, they had an option to deny room cleaning for 250 SPG points and I started doing so frequently after the 3rd day.
6. The room service ended up knocking every other morning at 9 or so to remind me to checkout. I told them everyday I was staying longer. Once, room cleaning barged into the room when I was n***d. Really? Didn't I just tell you in the morning that I was staying for 3 more days? And how about the Do Not Disturb sign outside. When I complained to the front office, I was told that the room service might have been confused. Really?
7. It has been a few days since I checked out and I am still waiting for the bonus starpoints (from skipping room cleaning to post). Between the two rooms, I had denied cleaning 10 times and received 10 of these cards they give out, that can be claimed for 250 points each on checkout. I gave all 10 to the lady on checkout, called Cathy, and she was like "I'll go put them in right now". Well she just put one of the ten in. I called the front office yesterday and they had no idea. Left a voicemail for the manager, but no return calls. So much for honesty?
This hotel is often priced as a 4 star (just 20% cheaper than other 5 stars in the area) but the service is that of a motel level. My wife, myself and my friend will not be staying here again. Maybe I was really unlucky, but I think I deserve better for a hotel charging nearly $200/night on full rates.