Terrible....not good for families...should let people know that the " blinds" are see through .
We stayed at the Westin on 01/13-01/15.. The lobby was nice. The bagage handlers were overly attentive and expected to be tipped. I think there were 4 men who came to help take our bags out of the car and another to bring it up to the room... a little excessive and a little off putting...all seem to be expecting a tip...The first room we got to was DIRTY with stained carpets and a cracked window...4 star?? We were moved to a higher floor exact same room except on the 9th floor. Room was small, furniture had scratches, fridge didnt work, no microwave. All that we could deal with....what happened next was unexceptable!!! Traveling with children ranging in age from 9-16 years.. The older ones decided they wanted to stay in for dinner while myself , my sister and 9 year old daughter went down stair to eat dinner. Our room was connected to the main atrium by a glass hall way that gives those walking through the opportunity to see right into rooms that have windows facing the atrium ...well as we were walking through my NINE YEAR OLD saw some thing in an above mentioned room that no nine year old should ever see!!!!this room had its SHADE down but the curtains open. We notified the front desk before eating dinner to insure that this would be taken care of before we returned from dinner to avoid any more disturbing images for my child. They said they would check it out and notify the occupants..Well before we went back up I went back to the front desk to make sure that things were corrected...only to be told that ,all the person they sent up to check saw a man in bed reading a book..but did not notify them that everyone could see in their room and that they should close their CURTAINS>>>.We later realized that from inside the room the curtains look opaque, but from out side they are see through...only after I suggested again to notify this "couple" did they finally notify them...Managements response to this traumatizing event for my daughter???? IF they could send up some ice cream????really... I feel bad for the couple that has no idea that their actions were on display for all to see....serious customer service deficiencies....Dirty with poor customer service! on a side note..Lynn the concierge was fantastic....hotel management should take some tips from her on Customer service...