RE: The Park Plaza obviously has a mouse problem
After our experience last night, I decided to log on to check the reviews for this hotel and low and behold, it seems our experience is anything but unique. We were staying here for a conference, so we didn't really "pick" the hotel. Anyway, at about 1:30am I am reading a magazine and notice something out of the corner of my eye. I see a mouse hanging out in the middle of the floor. It dashes back behind the dresser, then surfaces again, and runs behind the dresser again when I get up. We call the front desk and the receptionist let out a squeal and said "oh this is very unusual, just so you know. We'll send up a bell hop to help you move to a new room." The bell hope arrives and when I open the door, he simply hands me new keys and says the room number then scurries away. No offer to help or anything. We had to pack up int he middle of the night after a very tiring and busy day and move to a new floor while wearing our pjs. I was furious that they didn't help us and made no apologies or offered no compensation for us having to move in the middle of the night or for having the mouse. They obviously have a rodent problem and don't care one bit. I know it's an old buidling and rodents are bound to surface, but they should at least take the problem seriously and offer guests that experienced such inconvenience assistance with moving AND compensation.