mouse in our room pretty much says it all!!!!!
An expensive hotel - paying $280USD nightly considering the size of our room for 3... bathroom was tiny... our luggage was left in the middle of the room tripping us over all hours...!!! Cleanliness was poor - used condoms yes not one but two left under the bed and when brought to receptions attention it was to be 'cleaned thoroughly' that very day but only to find our shower was still full of rubbish as we left it in the morning!!!!! Whats worse was a mouse rummaging through our luggage - kept us awake all night due to the sounds it was making...!!! An upgrade was offered when we complained to reception (however she wasn't surprised at all) and free breakfast vouchers! It was the next day we spoke to the manager William - he did nothing to help at all - because we booked our room via the internet he said he would contact third party to discuss a rebate - still nothing and its been 2 weeks since we've left NY!! Definitely ruined our stay in this magnificent city!!