Service with a smile!
The location is great there are several restaurants nearby and shopping! I had a king suite and it seemed to be very clean. The only disappointment was not having a microwave in the room but there is a small fridge. The free breakfast is ok they try to offer a little variety but if you want the extras like bacon, eggs and french toast you have to pay. My husband and I decided to buy their breakfast the second day. It was much better than the free stuff and was under $15 not bad considering we didnt have to drive. If I could rate the hotel soley on the customer service of one lady it would be excellent and at 5 stars! I can't remember her name but she was an older lady that worked Saturday & Sunday checkout. She was one of the sweetest people I have ever met in. We sat back and watched how she interacted with ALL the guest. She did not miss a beat each guest was greeted all while she answered the phones, wiped off tables and interacted with the guests eating breakfast. Its people like her that make each feel appreciated. I told the manager about her and hopefully the hotel takes care of this woman. I'm telling you she is on top of her game! I wanted to take her back to work with me so she could give a seminar on Customer Service. Whenever I visit Charlotte NC I will definately stop in and speak to her even if I dont stay at this hotel. The rooms need to be ugraded especially the bathrooms. For the price I guess I would say it was worth the stay but I would probably choose another Hyatt if I had to just because of the bathroom. Overall, the stay was fine so give it a try and form your own opinion.