DON'T BELIEVE THEIR WEB SITE
Dates of stay: 4/22/2012 - 4/27/2012
This was a vacation package booked through Southwest Airlines and completely paid for by us the day we confirmed our reservation which was 2/12/2012.
Terrible hotel. Oh, the room was good and the bed comfortable but in their website under AMENITIES, they said the room had a wetbar with refrigerator and microwave oven. There was a wetbar but we had to ask for the fridge and micrwave oven. The fridge showed up but not the microwave.
We asked, twice, for a wake up call for 3:15 AM and 3:30 AM on the 27th because we had to leave the hotel for the airport at 4:30 AM. We also asked that they have a cab at the hotel at 4:30 AM for us. The wake up calls never came. Thank goodness I set the room radio alarm or we would have missed our flight due to sleeping in.
When I went to the front desk to complain about not getting the wake up calls and to get our copy of the bill (which should have been zero dollars) I was told the reason why we weren't called was because they did not have us registered and therefore could not find us. Our room was 325 the whole time we were there and even though they admitted we checked in on Sunday, they said they put another person in our room on Monday - a John White. Then they gave us a bill for $670.00 for the cost of the room. They told me it was already chaged to our debit card. 
I absolutely exploded. I told them to take the charge off our card immediately as we had already paid for the room and to give us a bill with a zero balance. The guy at the desk said he would remove the charge and gave us another bill. However, this was nothing but a blank paper. Our name was not on it and it did not say we had paid in full. We demaned that he handwrite on the so-called bill he gave us that we owed nothing and made him sign it.
And to make matters worse, they called a cab and it was there at 4:30 but it was for another couple. So in other words, a cab was never called for us because we evidently did not exist as staying at their hotel. The other couple offered to share their cab with us as they were also going to the airport.
I will never, never, never stay at another DoubleTree or Hilton hotel again.