Abysmal
This hotel experience was absolutely abysmal. I am generally a low maintenance traveler who is accustomed to budget hotels, so I was looking forward to this experience. The room itself was ok, but the service was appalling. Upon checking in, I asked about booking a cab for the morning. I was given a number and told to call the cab company. No big deal, although most hotels of this price will book cabs for you. I called from my room and was told that I was not allowed to book a cab independently, as the hotel has an account with the cab company. I then called the front desk to ask them to book a cab, and was advised to call back in the AM. I then proceeded to lose 2 hours of sleep due to a dying battery in a smoke alarm somewhere in the hallway. When the front desk was notified by multiple people on the floor, their response was that they could not respond until the guest occupying the room with the smoke alarm called. Upon waking, I found a bill for the LOCAL phone call made to the cab company because the front desk refused to book it for me. I called the front desk to ask for a cab, and was told that they were waiting outside the hotel. Upon checking out, they refused to waive the phone bill, despite the fact that there is NO NOTIFICATION ANYWHERE that even local phone calls are charged. And last, there was NO CAB waiting outside. I was told to wait 20 minutes for the cab I had tried to book 3 times. The service and stay were appalling. Do not stay here.