Staff are very good
I stayed here with my family for 3 nights over the weekend. We paid for an upgrade to the deluxe suite. When we arrived, we were a little disappointed in the room. It was very clean, but felt a bit tired, and for the money we were paying, expected much more. That said, the size was good, and the bed was very comfy. What made our stay really enjoyable was the staff. We told them what we thought and they did everything they could to help out. Offered other rooms, gave us a discount on the bill and free movies for the kids. They could not have done more, so a big thank you to them (Rachel, Josh, and Michelle), will stay with Kimpton Hotels again if all the staff are this good.