disgusted
I booked a room for 5 nights via Hotels.com. I looked at the room photos provided, wanting to try a new hotel. It seems that the original hotel bought the 2 adjacent buildings which they include as the 'hotel'. Walking down very dirty, hallways I arrived at my room...with torn curtains, missing bathroom fixtures. I went to the desk and they moved me to a room with 2 twin beds, water damage and no door lock. Even though I paid for a room with a queen, they would not adjust the rate on the room. It is too bad that the rooms do not reflect the nice Art Deco lobby. Almost false advertising. The photos on their site are NOT what they are!