Very Disappointing
Our stay at Hyatt Regency DTC was not in line with most reviewers here. Our family reunion happened to occur at the same time as a tragic event in neighboring Aurora, but nonetheless, basic functional problems with this hotel were evident before the shootings.
Check-in was messy. There were computer issues, combined with a hurried, scattered and almost voiceless (laryngitis) employee that assigned my father a non-smoking room as requested. As we headed to the elevators, she literally ran after us and advised she had given him a key to a room already occupied! We waited by the elevator for her to bring us a key to another room, only for us to find it was a smoking room with an ionizing machine. They were apparently sold out of non-smoking rooms, and my father would be forced to wait til morning to switch. The front desk clerk that switched his room the next morning was rude and acted disinterested in anything other than getting us away from her. Management left him a cheese plate later in the evening as an apology.
After another day of sightseeing, we returned to my room at 4:30pm to find it was never serviced by housekeeping. When asked, the hotel indicated they had until 5:30 pm to clean rooms. This is simply an indication of poor management. Being in an office park, I'm certain most business clients would not tolerate an uncleaned room at 5pm.
While the food with room service and breakfast was of average quality, the service was excellent.
It's unfortunate the front desk and housekeeping staff were such a mess. Again, it seemed that poor management left them understaffed and unable to handle a full hotel.