This Sad Hotel Misses Everywhere
Well, Ok, the Lobby is supposed to be beautiful, and it is, but when no one opens the door for anyone it's just not that cute anymore. For $359.00 per Nt. Tower Room, I thought there would be more than just a view through my puddied shut window in this room. They are small, and non-ventilated. Our safe did not work, the TV barely worked. 2 small robes in room, but no slippers. The furniture is sold old and nicked up that I was embarressed for this place.
Went to the Laurel Court and the atmosphere is dreary and tired and the service and food apathetic. When we called and told them our safe did not work they offered no solution.
We asked for 1 hr. late check out and were told "we NEVER give late check out"
In an empty hotel.... I must say however if you do come to San Francisco, check out the Tonga Room if nostalgia is your thing...but you don't have to torture yourself by staying here.
The checkout is the usual minibar charges for things you didn't have, because you touched the silly cheap refridgerator. Also you have to get your own ice down the hall, like Motel 6.
The people who work here seem to be all very unhappy, from the surly maid to the front desk.
This is a 3 star hotel, and never should be considered if you care about service, food, and a good nights sleep.
It is quite clear this hotel thinks it has to do NOTHING but be perched on top of Nob Hill,
What kind of management do they have with such poorly trained and apathetic staff.???