nightmare staff!
We were looking forward to our stay at Dream Downtown. The hotel looked amazing and there were some lovely inside areas. The decor was great and we loved the idea of a rooftop pool. The modern features of our room ensured there was little storage and we ended up having to pretty much live out of our suitcase. The rooms were tiny, which didn't really bother us and the view of the Empire State from the room was great. The lights had no need to be so fiddly to turn on and off. 
The thing that really ruined it was the attitude of the staff. The housekeeping staff were lovely, but all other staff acted as if we were stuck to the bottom of their shoes. Trying to get someone to just do their job was a task and a half. The concierge was obviously just there because she had a pretty face. Trying to get a drink in the bar was very tricky and again when we were eventually served the waitresses were rude. It made us feel that we weren't good enough. I have never stayed in a hotel like this before.
I wont go into much detail about us trying to get into the pool area or the nightclub... (We obviously didn't fit the criteria to get in)!