not quite what expected
Had reservations for their suite over Easter. Had family dinner planned at Davio's next door. Asked clearly in reservation, and phoned in advance for upper floor (renovated rooms) given the lowest floor. Noisy on Sunday am, outside bad street washing. Furniture in room worn. Yes you got free filtered water on easch floor (nice). And you got coffee in room and bed nice. But we had their best room,supposedly. Check in early and quick but checkout we did Not get a validated coupon for a free stay as advertised. We were told we had to be there during week (M-Th), we checked in Fri and left Mon. Many folks taking advantage of cheaper rates on weekends, some rooms with lots of people it seems. Nice lobby, but this is a business hotel and the attitude reflects British formal business, not a place for kids in our opinion.