Horrible Experience
My family and I had a horrible experience.My religious organization uses this hotel yearly during the month of July16-20th of July.Upon cheking in we were toldwe had to wait to check in at 4:00 am in order not to be charged an extra night.So we had to load our things and leave.We returned the next morning and checked into our room.After being in thwe room for a couple of hours we found out that the ac was not working correctly.I called the front desk and reported this issue.After a couple of hours passed I went down to the front desk and reported it again to the staff.While I was at the front desk the AC techs. walked up and th staff member asked if they checked the ac in our room.The tech at tht time stated that they looked at the ac and did not find a problem.And I told them that it was only cool on one side of the room and the tech stated that maybe I need to move to the side of the room in which it was cool.I then told all parties involved that I payed for complete accommodations and I expected nothing less.At that time I went back t my room to get ready for our night service and there was a flying roach flying around in the curtains in the room.Then and only then were we offered another room.After being hot all day and dealing with flying roaches I was ready to check out and go home.Later that night after we switched rooms myhusband talked to the manager on duty and she offered us 10% off our stay and my husband thought wow 10% after all that .Well the next day we went to pay for the remaining balance and the event rep. was working the front desk and we told her about our experience and she took care of it.When I checked out on Saturday afternoon I called back up to the hotel after being gone for on 45 mins and informed the staff that I left my platinum princess cut diamond wedding set and my sons G-shock watch in the stand next to the bed and I need them to get them out if the room.When the staff called me back they stated
that they had found the watch but not my ring.I am totally devastated.When I asked if I could come an look myself I was told that the room had been already rented.I really started questioning the integrity of the staff because you find the watch which was in the same place as the ring and then when asked if I can come look I am told the room is booked after only 45mins?????This needs to be investigated.Please be careful with your valuables if you stay here.I am devastated!!!!!!!!!!!!!!