Would have been perfect
I stayed here July 2012 with my husband and two children. The hotel was in a good location, not too far to walk to Times Square and close to subways. Hotel was very clean and the room we had was great, wasn't tiny which in NYC is a bonus! The breakfast was great, there was something for everyone in my family. Staff were really nice, there were a few standout staff in particular...if you are reading this 'hi from your nova scotia people' :) Front desk staff were helpful with storing our bags when we arrived before check in and after check out. My only negative and it was disappointing, was that my daughter and I were celebrating our birthday's and also mine and my husband's wedding anniversary on the same day (3rd day of a 4 day stay) Before travel I had scoured the internet to find a bakery or cake shop etc for my daughter's birthday cake but it was impossible to find something nearby that didn't cost a small fortune. My husband asked desk staff at the hotel if they did anything special for birthdays and as my daughter had seen a young boy given balloons for his birthday she liked the idea of that. The desk staff said that they would do something special and that a card, balloons and maybe cupcakes/muffins etc would be left in the room when we were out. We never said anything to my daughter but all day I was excited to return so she would get her surprise. When we walked into the room there was nothing. My husband contacted front desk and they said that the staff he had been talking to was off until next evening but that they would make sure that something was done before we checked out.........well it never happened. My daughter was dissapointed and I was dissapointed too. I wish that I had taken her to a cupcake store or something because even that woud have been better than nothing. That being said that was the only thing about the hotel that I didn't like and even given that experience we would stay here again.