Deceit and theft. Paradise for a crook
I was holding a conference in the hotel. During the conference I had a laptop stolen during the time they were servicing the conference room, and could not even review the footage as the hotel has NO cameras. Management was not helpful and agreed to finally meet to resolve the issue. They didn't show for the meeting. When they did finally meet they took in all the information and assured me that I could expect an equitable resolution. Two weeks later their insurance company contacted to let me know that there would be no payment or amends made in any way.
Their assurances caused me to delay in making decisions on purchasing equipment and served only to placate a customer while I was still on premises. At the very least they could have been honest.
Additionally the location is not very convenient and has become quite run down inside. I would recommend other hotel in the area regardless of my particular situation.
Finally when they reported my stay for Hilton honor points they for some reason did not qualify as nights spent for status purposes. Do they save money by committing this type of fraud?