The little hotel that could......
This hotel could easily have gotten a better rating.
I'm on the tail end of a 4 night stay in a King bed Suite. I'm here for a medical conference and needed to be close to the Marriot on Maryland which was full. This hotel is only a few blocks away and situated directly across from Lucas Oil Stadium.
The good..
The hotel is extremely clean. The design is pleasant and calming with extras like a home theater room, laundry room and business center. This means convenience. I can sit in the home theater room with it's big easy chairs and watch a dvd or if I nneed to print maps or documents, the office center is set up great.
The room is adequate, not huge, but big enough to have a guest or two over. It come with a full size fridge, a counter top range, sink, dishwasher and breakfast counter. If I were staying more than a week this would be great to cut costs on eating out. As it was I at least got to keep takeout cool in the fridge and the ice maker in the freezer saved me trips to the ice machine.
MOST of the hotel staff was hellpful and courteous. The pool and hot tub were void of people my entire trip (bonus) as were the workout room and outside patio which has TWO Weber grills! These grills could be a lot of fun in warm weather, especially being connected to the pool room.
Breakfast was actually pretty good. They had the same old fare as Holiday Inn Express but they had salsa, onions, and tomato slices for the eggs PLUS chopped fruit! Bacon was good. Coffee is horrible (Wolfgang Puck) but it is available with flavored creamers ALL DAY! Bacon was tasty
.
The bad...........
The night staff woman has absolutely no reason to be in the service industry. Upon checking in I was greeted with "Last Name?". There was no, 'Hello" or 'How can I help you?' etc. Just a vacant stare as if I'm interupting her facebook chat and a "Last name?". She then asked for ID and rattled off a bunch of statements about parking.
This leads us to the next annoying thing about this hotel. Factor in at least 14 dollars a night for parking. There is a miniscule lot behind the hotel and when that is full (always) guests are forced to park in a garage two buildings down. 
OK. I sort of understand the parking fee. I've run in to it in downtowns before, but the system they have in place is horrible. First, their own shuttle van parks diagonally across two parking spaces. Why they would rob a guest of one or two parking spots is beyond me. Why wouldn't the van park in the garage or at LEAST in only one spot?
Next is the actual PROCESS of parking in the garage. The night staff woman told me I had to scan my card at the garage to get in and if it didn't work, I had to bring the ticket