Nice hotel but we had Bedbugs!
My friends and I stayed in 2 connecting rooms at the New York Palace in May, 2012. I was worried about bedbugs before choosing a hotel in NYC since I know they are a problem in the city. Before booking I called the hotel and asked to speak to a manager. I asked if they have had any bed bug issues in their hotel. I was told they did not have any "confirmed cases". The hotel is in a great location so my friends and I decided to stay there, even though I was still wary of the bedbug issue. On the evening of our second night there, we saw a bug crawling on the wall. We happened to have a baggie so we put the bug in the baggie, and looked up a photo of bedbugs on our IPAD. It looked exactly like the photos of a bedbug. We called downstairs and someone came up and took the bug to be sent away for "confirmation". When I asked what else it could be they said a few other bug names, which I then looked up and they were all species of bedbugs. My friend and I were moved into another room in the Towers for the night. My other 2 friends in the adjoining room stayed since they had an early departure. My friends left early the next morning but discovered later in the day several bites which they believe to be bedbug bites. One of them tends to hug a pillow when sleeping and she got bites on her chest. I was moved to a very nice room in the Towers and we didn't have any other problems there.
The hotel is in a great location and has some nice features like an outdoor bar area ( crazy expensive but wonderful on a sunny evening). The rooms were nice. We did not see any bedbugs in the Towers, which is where I would suggest anyone stay who would like to stay at the New York Palace. The hotel never did "confirm" our room had bedbugs, even though we had the actual bedbug to prove it.