Awful service--stay somewhere else
The hotel was mediocre, the location in the middle of Back Bay was good, but the service was awful. I asked for a bottle opener and a plate to be brought to my room and after three calls and an hour and a half, I had nothing. I finally called to talk with the manager and cancelled it. It wasn't complicated, and they weren't busy--they just didn't care.
I'm heading back to Boston next month, and I'll find somewhere else.