Worst Westin I have ever stayed
My bad experience started with check in, the poor people like me who are not Starwood preffered had to wait almostv20 mins to be checked while Starwood guests were checked in as they came,there were 5 people checking guests in,very poor that we were made to feel like 2nd class.
Then my room the Internet did not work,I got pushed to the outside Internet provider who could not fix it,I had an early flight next morning,left hotel at 4 am and I asked the check in guy downstairs to please fix my Internet or move me to a room where it worked he assured me all would be fine when I returned.
Returning at 11 30 pm after a very long day I thought I will just recharge my room key and we will be in good shape, I walked up said very politely can you please charge my key,answer was very rudely,passport or ID,no please thank you nothing from, Kelli,if she worked for me she would be gone.
Get up to the room guess what still no Internet,called the manager,there is no other rooms,we are full,after much protesting,we have a room,I moved and once again zero Internet.
After all this they offered only to reverse the Internet charges,well guys I will never stay with you ever again,it was hell, and the hotel was very unhelpful.
Leigh