Not Satisfied... Not Totally Disappointed.
I did much research when choosing a hotel for our vacation to Washington DC as this would be my 2 son's first time there and I wanted to maximize our time. I chose this hotel because of it's location in Washington DC (downtown area only blocks from the White House & National Mall) also a super plus was the Metro located right downstairs (you don't have to leave the building to get to it. I will tell you this those two things alone were GREAT!!! 
Our flight arrived way before the check in time of 3 PM so we got to the hotel around 11:30 or 12 PM and pre checked in, not surprised there were no rooms available yet (I expected this so no big deal), the lady at the counter told me they would take my number and call me as soon as a room was available; I said great! We checked our bags with the bell service (also a great service) and headed to the Portrait Gallery which is only a few blocks away. After spending several hours there (it was a little past 3 pm) I realized I had never gotten a call from the hotel... very tired as we had been up since 4:40 AM to get to the airport for our flight I decided to head back to the hotel and find out what was taking so long as check in IS at 3 PM and it was past that time yet I had gotten no call about my room being ready. We got back to the hotel around 3:20 PM and I asked the Receptionist if my room was ready as I had not gotten a call, after some problems with the computers she stated there WAS a room ready.. I said alright, she said it was an outside room, I asked if there were any atrium rooms (as I had read about the construction views in several rooms) she stated there were not ready yet... I asked did she know how long as it WAS after 3 pm and we had been waiting for hours. I was promptly told I could wait and request an atrium view but she could not guarantee any time it would be ready. As I was extremely tired by this time I told her just give me the room. I also was not pleased that it was on the 3rd floor, as I would have preferred something higher to be away from the noise (that I also read about in other reviews), but I was exhausted and just wanted to shower and lay down! Upon entering our room I was happy it was not near the elevators or ice machine which were both loud areas, we put our luggage down and I immediately noticed our perfect view... of the construction! I then noticed the welcome book was placed oddly on the desk, at the far right corner on the edge so I slid it back on the desk to realize it was placed there to cover a HUGE white stain on the corner of the desk as if the varnish had been removed. We looked around the room to get the feel of things and check it out which I always do. I was pleased that we had a mini fridge in the room but no microwave (not a big deal but would have been nice. A coffee pot that made 1 cups at a time was nice (though I only drank the tea not coffee). The bathroom was done very nicely, lovely colors and the tub I noticed was a very good size.. though I like to shower to get clean there are nights after I shower I want to just soak in a very hot tub and this tub suited me quite well. The beds were very comfortable however the pillows were feather and I personally don't like them as to me they seem to get hard after laying on them and I like fluffy soft pillows. 
On one day we were going out and about I went to the Concierge desk to ask them about a place to eat dinner, as we were standing there another employee walked up behind my son and gave him 2 coupons to get a free ice cream at the bell desk. (I did not get her name as she really slipped him the coupons and quickly walked away, I turned around as I told him to say thank you and saw her going down the escalator smiling; so I waived and said thank you to her as well). It was totally unexpected and I thought was very nice of her to give them to him. After dinner my son wanted to walk to a little store around the corner to get a candy bar, after walking there we saw the store was closed so as we walked back to the hotel I told him well you do have that free ice cream would you like to go get that? He said yes. So we went to the bell desk and both my son's gave the bellman their coupons for a free ice cream. The gentleman they were talking to was VERY friendly and VERY helpful (even entertaining) I did not get his name but I know he had a very strong I believe Russian accent ( I only point this out so that maybe someone will know who I am talking about and give him the credit he deserves at he was a very friendly and pleasant person, and I believe went out of his way to be friendly).
We stayed in this hotel for 7 days and 6 nights and I have a few complaints I have for that time... We checked in on a Saturday and checked out the following Friday and around Wednesday night I had scratched my arm hitting a small scab causing it to bleed slightly, I placed a band aid on it and by the time I went to bed pulled it off (as I don't like having something stuck to me) and thought it had stopped bleeding. Apparently I was wrong as a drop of blood had gotten on the sheets.. one drop under my pillow as I "hug" the pillow when I sleep and one on the cover sheet obviously when I pulled the sheets up over me. We woke up on Thursday and left for the day's activities, when we returned to the hotel we all showered and got ready for bed, as I pulled back the covers I noticed the drop of blood still there on the sheets under my pillow, I then looked at the cover sheet and the drop of blood was there as well; at that moment I realized they had NOT changed my sheets that day! This made me begin to wonder WHEN did they change the sheets.. of at all during our stay, and how often DO you change the sheets? I would think you change the sheets EVERY DAY!! You get fresh towels every day shouldn't I also get fresh sheets especially at the prices you pay! 
The next problem I had was on our last day here Friday we decided to sleep in late as our flight was not until that evening and check out was not until noon so we would sleep til at least 10 AM... unfortunately housekeeping had different ideas and just before 9 am they were banging on my door, now what I don't understand is we have stayed in this hotel for a week now usually waking up around 8:30 or 9 AM to get ready for the day. On NO other day did housekeeping knock on my door during that time (and I NEVER put the Private card out) so then WHY on our last day would you knock that early? Well unfortunately I'm the type of person that once you wake me, I'M UP and I could not go back to sleep; though didn't want to wake my boys up so just laid there in the bed as they slept. Around 10:30 I woke them, we had mostly packed everything the night before so we just ate breakfast, packed last minute things and watched TV until about 11:30 then we headed down stairs. As our flight was not for awhile I wanted to check my backs with the bell service and go out for awhile, so we went straight to the bell desk and checked my bags, one large suitcase and two duffel type bags and walked immediately to the front desk to check out. After a little conversation with the clerk she asked to see my previous reservation receipt (which was in my luggage that I just checked at the bell desk) so I told her I would have to get it out of my bag. She told the bellman to let me walk back to get something out of my bag, he asked for my tag (which he had JUST given to me, I had to get this from my son as we had put it in the backpack) by the way my luggage is VERY distinctive as it's a BRIGHT turquoise & brown brocade design. I walked back with the bellman and immediately saw my back straight ahead (as I had JUST given it to him) I grabbed it and instinctively grabbed the handle (the pull out handle that you use when your pulling your bag with wheels) and the handle fell off in my hand, they had broken my handle on my luggage! I looked up at the bellman (the one that TOOK my bag to the back) and he said very coyly "Oh, your handle broke".. are you kidding ME? After examining it the handle had been cracked on BOTH sides and the base that the handle slides into was also cracked, right at this time the clerk came in and said she had found my previous reservation and I didn't need to get the paper one. I was SO furious at this time I just left my luggage sitting on the floor and walked out! Yes my mother told me I SHOULD have said something & the hotel should have paid for it (and maybe I should have) but I know the type of person I am and I was REALLY MAD and when I am REALLY MAD I am REALLY LOUD and if someone would have said something at that moment I didn't like I would have exploded and I did not want to do that... so I just walked away! When I picked up my luggage later that day I immediately asked the bellman if they had some strong tape so I could tape my handle that THEY broke. He gave me some heavy brown tape and left me to tape it up.... I did the best I could but it was really of NO help therefore I had to pull the luggage with the strap on the top of my luggage instead of the handle and if any of you have had to do this you know its VERY difficult and VERY uncomfortable. Needless to say I was extremely disappointed with them, the service from them and their need to remove themselves from the situation. I will say it is a good thing this luggage is only a $ 90 bag and not some people who have bags that cost hundreds of dollars! 
Needless to say... there were good points and some really bad points which is why my Title is Not satisfied... not totally disappointed!