Average experience at best
When I first arrived I was informed that my suv would cost an additional 10.00. It was a RAV4 which is small the person said it did not matter. i never even asked. Nice welcome...The lobby is small and un impressive. The rooms are nice and the views are awesome. You ask a staff member where anything is they seem like it is a bother to answer. The club floor looks great but the offerings are skimpy. It is like they want to be a Ritz but really have a long way to go. Here is the kicker...They send a survey which I filled out as AVERAGE. No complaints, just avg. I get a reply back saying they are sorry and I will be getting 3000 points. Whay does that mean? Why? I don't know. I don't even know what value that is and I really wasn't unhappy. So the next paragraph opens up with someone elses name! I email Jessica and she replies within 1 minute with the name corrected. WOW! So impersonal. I actually showed it as a sample at a Customer Service seminar I was a speaker at a convention last weekend in palm Beach. We showed the screen shots of the date and time showing people how impersonal and cold a canned reply can feel. Most important, I always demonstrate customer service agents should NEVER go into a situation with an anticipated resolution. This must have been a calculated result that because I checked certain boxes, they felt it was best to give me 3,000 points with no explination. When I replied, the agent Jessica actually just replaced the other person's name with mine. I couldn't believe it. I really don't stay at Hyatt properties and I really am so unimpressed with the little things that it just made me feel very unwelcome. It this service doesn't make you feel like just a number then it may not be a bad fit.