The Good, The Bad and The Ugly.
This Hotel was very much a "mixed bag" for me .. The service staff, bellmen, doormen were excellent , really took the time out to make us feel welcome, especially Robert Sierra , who was friendly, courteous and took the time to help in anyway possible. Also Stefany at the desk was a great help and assisted us when we had problems , she put us at ease and has a fantastic smile! But in general the desk staff leave a lot to be desired , with the exception of stefany and Janice, the ones we spoke to seemed miserable and in general , like they really couldnt be bothered, Now i know we were there in the midst of the Hurricane and the hotel was very busy but still! 
The room was ok , we had a 2 double room and the beds were comfy but knowing 3 were staying it would of been nice if the room had been stocked with enough provisions for 3 people instead of 2 and it was clean , with the exception of the cockroach we found in the bathroom on the first morning , it made it up 11 floors, we squished it , left it for the maid and told the front desk, the same day we get back to our room at approx 2am after shopping with copious amounts of bags to find we cant get in , all 3 keys didnt work! we were told it was because of all the shopping we had done!! who goes to nyc and does not shop! I found this a tad condescending being as the keys were reprogrammed and still didnt work. However the following morning management didn't hesitate in compensating us for our inconvenience. 
The lobby and bar area were nice , however the bar staff could do with a course in customer service and the free wifi in the lobby came in handy .
The full Breakfast and service was great , cant fault it at all and really set us up for the day.Also the Cookies that are readily available from the desk at any time were fantastic.
All in all I would say that some aspects of this hotel are good , some bad and some are definitely ugly and if im ever back in Nyc I would probably choose another hotel.