Think twice about staying here - Multiple thefts have occured
I attended a NSM in Jan, where we had over 100+ employees staying for four days, all meals included, with snack and beverage service. The food was nothing extraordinary, and the service was fair.
My second day at the conference my BMW was stolen out of the parking lot sometime before 7:30 p.m. Valet and Security were less than helpful as was the Front Desk Manager. All they did was call the non-emergency police so I could make a report. They never offered to take me home (I'm a local resident) and when asked if I could use their car service (they have two Lincoln Town cars) they informed me they only drive within a 5 mile radius of the hotel and could not make an exception to take me to Carlsbad, when asked if they could pick up the tab for the taxi, they declined, and offered me a drink ticket for the bar. The front desk manager apologize and also informed me a few months back they had a flat screen TV stolen out of their room and a security guard assaulted. Word got out quickly that my vehicle was stolen and needless to say, the local employees were on edge and checking on their cars throughout the day, not a good way to spend your time at a National Sales Meeting.
For the amount of money they charge, their customer service is terrible and their security isn't any better. All in all a very poor experience and my company will not be going back, nor will the employees.