Just Don't Stay Here...Elevators Not Working, Terrible Service, Wake Up Service Did Not Work
We had multiple problems with this hotel. Were not told that you had to use your room card to use elevators so we got stuck in the elevator several times trying to get to our floor. My daughter was riding with some other guests who were using their cards the right away and they were still having problems. A technician was sent to fix this.
There is terrible service at this hotel. You are supposed to have a guaranteed wake up call or your night is free. We used the wake up service and never got the wake up call which made us very late for our meeting the next day; had to talk to the hotel staff several times to get this taken off the bill; manager would not talk to us either of the times we came to speak to her ; she was too busy searching through the phone logs so they didn't have to comp a night; we were told this would be taken off our bill but it was not so they don't honor their own guarantee if the wake up service doesn't work. We had with inconsistent and unhelpful staff. Were told by a staffer that they would a taxi for us the next day. The next morning (when their wake up service did not work and we were very late) we had to go outside ourselves and call one from the taxis parked at the hotel. Thankfully we got lucky and other guests had not grabbed them first.
Also the alarm clock they supplied did not work either day. The second day we got up only via my daughter's cell phone. If you MUST stay here, take your own alarm clock.
As another review stated there is a lot of road noise. They apparently keep a door open and this increases the noise. We could hear road noise on the tenth floor; thankfully we had listened to the other reviewer and did not choose a ground floor.
Would NOT stay here again. Don't--just don't.