The Iroquois experience
We stayed at the Iroquois Hotel as a result of the hotel we had intended to stay at being booked out for 2 additional days we needed to stay in NY. The location of the hotel was the second most best thing about the hotel, the best was by far the service. The Concierge, Vanessa, was exceptional as was Theodora in the restaurant and the desk staff were also very good. Nothing was ever too much trouble for them. Unfortunately the hotel suffers from simply being a heritage building and as a result is very gloomy and dark. The bathroom is much smaller than we have ever experienced but that may not be out of the ordinary in New York and only one lift working meant continually having to wait . They have however done their very best under the circumstances to provide good quality linen etc. Our big disappointment was the hotel claimed not to have bed bugs and that is unfortunately not the case as I suffered from multiple bites in bed. Eradication of bed bugs is not easy, almost impossible and pest people just checking each week does nothing to solve the problem and it is rife in New York at even some of the best hotels.