Quality Accommodations, Accommodating Staff
First I have to say that the location of this hotel is hard to beat. The Grand station on the Red Line for the CTA is literally right on top of the hotel. So getting anywhere you want to go is very easy. We flew in and out of Midway and it was so easy to take the "L" to the hotel. Upon arriving we found we were originally booked into a handicap accessible room. Not needing those accommodations the staff easily changed our room. Some things I wish to point are that this hotel should have signage in the elevator directing you to which floor the swimming pool and business center can be found on. Also since this hotel has a Starbucks the 24 hour complimentary hot beverages I am used to at other Hilton properties was not available. None the less our room was clean and comfortable. I wish they would provide some simple paper plates and plastic dinnerware in the room at the very least so as to make eating those leftovers easier. I understand this isn't a suite, but some convenience would be nice. I also wish this hotel more selection in it's television selection. I found the choices to be of the most limited of any hotel I've stayed in. All in all I would stay at this hotel again as the staff was courteous and considerate, especially when we needed to store our bag after checkout due to a late flight.