I'd give a score of 0 if I could.
I had the same experience as ecotark. My husband and I left our powerless apartment in the city to check in here for their power, heat and hot water. We had an option of a few different hotels, and chose this one. Little did we know, they have no hot water and conveniently did not share this information with us upon check-in. By the time we realized the problem, there were no other hotels available in NYC. When we confronted the manager on duty last night, they offered no apology or anything. It is just wrong. Other than the hot water, I would never recommend this hotel to anyone. The service is atrocious. There was no shower cap in our room, so I went down to the front desk to as for one and they directed me to buy one from the Duane Reade down the street. They said they do not have any, and then I had them call housekeeping to ask if they have any, and sure enough they did! I am also disgusted to mention that there are blood stains on the comforter! The only good service I had was at the restaurant at breakfast. Do yourselves a favor and stay elsewhere. I wish we had known!