Great view but that's about it
We stayed here with our two teenage sons. It was on Lakeshore Drive in Chicago so the view, if you can get a room on the lake, is magnificent. The service is great but the hotel itself was packed with people; it was not really welcoming or inviting in the lobby area and didn't lend itself to feeling comfortable as a "home away from home". There were really not many places to sit and relax at any time during the day or night. While the decor was edgy and eclectic, it was almost like it was trying too hard. 
The upstairs carpeting in almost every hall way had a really stale odor. It wasn't as noticeable in the rooms however. The mini-bar is horribly overpriced and beyond being on the lake, the location was just difficult. I would much rather stay at a hotel a little further in town next time (and I will). 
While this wasn't a bad option, I can't say I would return again. There are other hotels in Chicago probably better, more relaxing, and in a more central location. The best feature was the service but sometimes you need the whole package to make the deal worthwhile.