Location Great but Otherwise
I stayed at this hotel because of a convention that I was attending. It took forever to check in and then I was told that I had to wait until 3:00 for my room. Fortunately I was able to get it earlier. The elevators were very crowded and slow from Floors LL-20, but people on the higher floors did not have the same problem. I would recommend staying on a floor about 20. Although the housekeeping staff was great at cleaning our rooms, we had to ask for hand towels twice, tea twice, and toilet paper once. The room was small with very little space to walk between the beds and the table. Checking out was a nightmare because there were not enough people at the reception desk and the lines were long. Although my roommate gave her credit card to reception, all of the costs were on my statement and we had to correct that. There were no bedbugs. However, the beds are double beds, not queen beds. The lobby is very loud. The gift shop does not adhere to hours posted.
The hotel is in a great location near Times Square, Broadway, Rockefeller Center, and subway lines. The restaurant, Hudson's, served great hamburgers and wraps. Internet connectivity in the rooms is $14.95 a night with complimentary access in the lobby so it is easier to use your Smartphone or tablet if you want connectivity in your room. Check out time is 12:00 noon which helps if you have an afternoon flight. Otherwise, it costs $3.25 per bag to check your luggage.
The elevators on the meeting room floors were not as accessible - hidden down halls which looked more like service halls. 
I loved the location, but would have to think carefully about staying in this hotel again unless I could get a room above the 20th floor.