Nice location/poor housekeeping policy
The hotel is conveniently located near shopping and the subway system. The main gripe we have is with their policy on making the beds and their lack of response to the problem. We found that housekeeping only tucks the sheets in on the sides and not at the foot of the bed. The blanket is not tucked in at all. It looks as if they got new mattresses and the old sheets/blankets did not quite fit. When you get into the bed, you pretty much pull the sheet out and there is nothing then to hold the sheet and blanket in place. As a result, you end up with the sheet/blanket coming off during the night and your feet sticking out at the end of the bed. We talked to the clerk at the front desk the next morning, and she said she would check into it. She also mentioned that we were not the first to complain about this. Nothing got done. The second night we had the same problem. The next morning we asked to talk to the manager and ended up talking to the assistant manager about this problem. She told us that many others have complained about this, and there is nothing she could do about it. She explained it was brand policy to make the beds like that. If that is truly the case, then I guess we will not be staying at a Courtyard hotel again! 
In addition, a week after we returned home, we received an e-mail from the manager asking us about our stay. It read like a form e-mail that everyone probably receives. We replied back about the problem we had with the bed. That was a couple of weeks ago. We have yet to hear anything back. We also discussed the problem in a survey that we received from Marriott. Again, nothing heard back.