Too many things wrong for such an expensive hotel
The hotel is in a great location and the staff was friendly. However there were many poor qualities. There was a stinky smell (like toilet vent gas) in the hall and at times in our room. There was no decent reading light by the beds. The front desk put me on hold and the concierge never picked up. There are too few elevators for such a tall hotel, which meant some lengthy waits. The bathroom was small and poorly designed--toilet paper behind the door and only half doors on the shower. And for a hotel that charges so much, it is outrageous that there would be a charge for wi-fi in the room, which shows how hollow is their claim that the customer's convenience is their top aim. (The el cheapo Days Inn I have stayed in gives wi-fi free, for heaven's sake, as well as breakfast buffet.) Someone else way paying for my stay, but I certainly would not spend so much of my own money for such a disappointing place.