Minor set backs but overall a good stay
Great location, the size of the studio was great however there are aspects that this hotel should improve:
First set back - At the front desk, upon my arrival, I was trying to check in - all was paid for in advance- when, to my surprise the lady at the front desk, Johanna, informed me that my VISA was not working. Strange I thought, since I used it a couple of hours earlier at the airport. I told her that it was strange but she insisted and told me right away that I should call someone to fax over a credit card number or else she couldn't check me in. I told her my husband was in Algeria and if she could try it again because it was a valid credit card. Second time around and still no...Only after I insisted a 3rd time and showing i wasn't amused whilst trying to call my husband she tried again...and wouldn't you know it worked!! Like I said from the beginning! Really after an 8 hour flight I wasn't in the mood for incompetence. So not a great first impression. Costumer service lesson: try a number of solutions first then when you're sure that it really doesn't work inform the costumer that another credit card is needed.
Second set back - on day 2 i found cigarette ashes on the window sill and on the floor near the window...it seemed housekeeping didn't clean it properly and it was a non smoking room!. On my way out I wanted to inform front desk so they could send someone to clean it up. Again miss Johanna was no help at all, just looked at me as if it wasn't a big deal...well it is a serious issue. Luckily another member of staff overheard it and realised it was serious, specially in a non smoking room. So that was taken care of straight away.
Third set back - The water pressure in the shower was very weak...very weak.
I will say that apart from that one person mentioned above, all of the other staff were extremely friendly and helpful, they even printed out my boarding pass. Maybe you should give Johanna a lesson about costumer service, because she did stand out from the rest of the staff for all the wrong reasons.
It was a good stay but it had potential to be better.