5* Service from a 4* Hotel
I travelled to Indianapolis from England and was hoping for a relaxing holiday. What I experienced from my stay at the Omni Severin was more than I expected. I stayed for 7 days then travelled out of town and returned for a further 2 days before returning to England.
The hotel is ideally situated with a sky walk to the ever popular Circle Centre Mall. Many restaurants are located close by as are places such as Lucas Oil Stadium, Eiteljorg Museum,Indiana State Museum, Soldiers and Sailors Monument as well as other downtown locations.
My first stay at the Omni was in a Queen Suite which I found to be immaculately clean, this remained so throughout my stay. I did use in room dining several times for breakfast as well as dinner and I found it to not only be reasonably priced, but delivered on time and well presented.
The staff at the front desk were very helpful and gave such an excellent service, advising myself when I was seeking information about the area etc.,
I found that when I had travelled out of town and stayed elsewhere, I was longing for my return to the Omni Severin. I did return several days later to stay a further two nights in a King Suite.
Once again, I was not disappointed.
I have travelled to several countries and stayed in many hotels ranging from 3* to 5* and I cannot express how much of a first class service I received from all members of staff at the Omni Severin that I came into contact with. What is also admirable to see is the fact that the staff actually do enjoy their job as this is obvious in the service they provide with a smile.
Omni will definitely be my first choice of hotel on my travels and I look forward to returning to Omni Severin with my family in the future.
Thankyou for such a memorable holiday!