WORST Customer Service Ever
From San Diego, California. My sisters booked 2 non smoking double queen rooms on Hotels.com for InnPlace Hotel weeks in advance for March 16th-17th, 2012 because we were visiting family to attend a college graduation in the area. InnPlace Hotel told my sisters that one of their rooms was given away at check in, they took no responsibility in their mistake and completely blamed Hotels.com. C'mon! If the hotel is overbooked! It's InnPlace Hotel's fault! They're the one who went to a third party website and said, hey, we have empty rooms, please fill them up at a discount! THEN! OMG! They tried to give my sister a King bed when she booked a room for two queen beds. How was she suppose to fit 4 adults onto 1 king bed! What kind of customer service is that!? then they said all they had was a smoking room. and my sister is a non smoker. OH! and omg, get this, the smoking room the hotel gave my sister the key to, ALREADY had people occupying the room!!! There were people's stuff all over the room! Can you TRUST a hotel who will allow access STRANGERS into your hotel room while you're out and about??? NO! Not only that but they were unapologetic! Then at the pool, unsupervised kids threw a football and hit my nephew in the eye! obviously on purpose because none of them fessed up to it and apologize. there were a lot of kids, looks like they book a lot of student athletes. hot tub was more like a warm tub with jets blowing cold water. plus, there were grown men drinking glass bottled alcoholic beverages, when there were signs posted stating it's not allowed in pool area. Hotel obviously doesn't follow their own rules because the Rude front dest guy saw the idiots drinking around the pool with kids running around barefoot, when he brought a few towels out and didn't say anything! Rude front desk guy with glasses came out to the pool to bring THREE! towels after my sister called from the room to inform the front desk that there were no more towels in the bin, which was clearly opened and you can see that there were no more pool towels! He brought only three towels! when he should have been rolling out a cart full! When I asked him for more towels, he said walking away with his back to me, someone will be out with more towels shortly. After another 30 mins, we just went in without towels. when we got to the front desk, i asked for towels and instead of just giving me some or telling me she will send towels up to the room, the front desk lady said they ran out of towels. then right after she said that, rude front desk guy comes around the corner with three towels and I said, then where did he get those? then she says, that's all they have. lol seriously? if your hotel is all booked, you should be having laundry serviced 24 hrs. Or maybe they didn't run out of towels, they are just prejudice or lazy! I ran into some white guys in the elevator who has been staying there for a week and had the same problem...sure enough I warned them to be careful that the hotel might send people to their room! lol Sure enough there weren't enough towels in the room so I went down the hall to where I saw the maid's cart. I heard maid's in the hotel room and knocked on the door to ask for towels instead of raiding her cart. She came out and asked if that room she was in was my room!? i said no, it's not, that i just want some clean towels. She grabs unfolded towels and proceed to hand them to me! i looked at her and said, oh no, i want CLEAN towels! she said they're clean that she just didn't fold them because she was in a hurry to go home! i guess!!!! when i started walking away, she asked, "do you know if the people in this room left?" i said, NO, i don't know those people! omg what is up with the management in this hotel!? Seriously...this hotel doesn't care about customer service, all they care about is money and they will overbook, double book, whatever just to get your money. Cost more to cancel than it does to actually stay there. There are plenty of other hotels in the same area that look better and have better prices. don't let the pics decieve you. Don't stay at InnPlace Hotel, if you do, it will be the worst experience ever that will ruin your trip and a waste a money. Only good thing was that Hotels.com did refund my sister back for the one room...but then again we booked two rooms...and could not cancel last minute without having to pay a cancellation fee so that my family could stay at the same hotel.