Not up to par
I recently stayed at the Bulfinch for a 3 day weekend. Here's a breakdown based on my experience.
Staff: B
The majority of the front desk were competent, courteous and helpful.
When I wanted to order from an outside restaurant one person provided my with a menu.
The food was delivered to my room promptly. There was one arrogant front desk clerk who felt he was just too good to answer my questions. When returning from a afternoon tour the key card to my room was dis-activated. He activated and then added "You know I could have asked for ID". Key cards do not have room numbers so how would I know what room to go to if I found the card on the street. The restaurant staff was average depending on who was waiting on you. The first morning I had a nice waitress who served the food (the hash browns were undercooked and too large) with a smile. But the next morning the service was terrible. I waited 25 minutes without so much as a glass of water. 
Room: B-
The bathroom was weirdly arranged. One light switch turns on the shower light and overhead sink light. The toilet was 5 feet from the entrance in a dark corner by the shower. They only give you one soap bar which was placed in the shower. Most hotels give you one bar for the shower and one bar for the sink. The wood furniture was outdated and chipped at the edges. The bed was decent but at the night the two bedside lamps did not provide enough light. The room was very cramped. The sliding bathroom door when opened touched the light switch.
Location: B+
The location was pretty good. I was 3 minutes from the subway and 6 minutes from the seaport. Just around the corner past the parking lot is Dunkin Donuts, 7-Eleven and CVS.
The Dunkin Donuts is a good alternative to the expensive undercooked breakfast in the hotel. 
Overall my stay at Bulfinch was okay but not great. When I come to visit Boston again I will not stay at the Bulfinch because I can go somewhere else and get better value.