Where do I begin...
This is one of the most disappointing experience at a Sheraton Hotel. First, when we first walk into the lobby area, the entire place reeked of an overflowed toilet. Our room was decently remodeled but the sink and tub had cracks and chips, which would not have been too bad overall.....until we discovered the elevators don't work. The hotel must have been full as there was a convention of some sort, and most people, including us, had to use the service elevator. Positives are that club room access is great and the lady staff that was there the morning of May 27th is extremely nice and works hard to keep people happy. The hotel is right off the 8 freeway, so the room could be rather loud if your room faces the freeway. The gym and pool were not well-stocked with towels - I had to bring one from my room. It's also odd that there were no wash cloths provided in the hotels rooms. The ATM on the ground floor was not working. Hmm...when you stay somewhere for only two nights and start seeing so many things go wrong, it really makes you wonder how well the place is managed. We have been SPG members for over 10 years, and unfortunately, this was not one of the best...to say the least.