Shows promise but NOT exceptional
A truly luxury hotel "anticipates" and is seamless in the way it operates, this hotel is not at that standard.
Yes, the bathroom design is fabulous but so many of the basics for a premium experience are missing from this hotel, this place is trying to be so cool that it misses the mark in a number of areas.
Let's start with the positives.
Excellent concierge who was intuitive and worked hard to find us a table at a great restaurant at short notice . Fantastic car and driver provided by the hotel to go to dinner,but how to get access to this car remains  a mystery.There is absolutely no information advising guests that this service exists , let alone how to be lucky enough to be able to use it. This was part of the whole ubersecret way the hotel operates.I had to ask so many questions to find out the most basic things that it became tedious.
The spa and indoor pool area were excellent.
I booked a room with 2 queen size beds as my husband and I were travelling with our adult daughter.My advice is avoid this room type as it is not even a 3 star room due to its impractical layout.The room is a complete compromise.You can ONLY watch TV from a bed, this is my pet hate. The fact that the room is large is not enough if it is not well laid out and appropriately furnished.
There are no reading lights - for the 4 sleeping positions , there is one shared bed lamp so everyone has to go to sleep at the same time, unless of course you want to sit yourself in the ultra spacious bathroom. Also, this room type is close to the elevator on every floor and faces the backside of an adjoining building.
This was an award say and I was referred to by one of the front desk staff in conversation as a basic redemption, so this is what they really think about guests who use points,sorry but this is soo offensive.All guests should be treated the same from the minute they step foot on the property.
While the bathroom was fabulous in terms of the layout and quality of the towels, the range of toiletries are the standard offering- there were no extras that I expect to see in this type of hotel such as toothbrushes, razors,combs etc.That said, items that were provided are very nice quality.
Despite the fact that the mini bar is checked for consumption everyday no one noticed it was not working and everything was warm for 3 days.Luckily I was more observant than the hotel staff and threw away the food I had placed in the fridge so we didn't all get sick.Once I advised them it was not working it was quickly fixed but droned on loudly all night so I think I realize now why the previous guest had probably asked for it to be switched off.
Overall , a big disappointment and a waste of hard earned honors points.