Top customer service with Princess
I recently stayed at the Holiday Inn Express. The night auditor named Princess was professional and outstanding in customer service. My bus had been canceled last minute due to weather complications. It was midnight, I had 5% left on my cell phone battery and was sharing a room with two people I met who also had their buss canceled. 
First, the morning breakfast was nice and helpful for my long trip back to Minnesota. The reason, I would stay at this hotel would be the incredible customer service of Princess. She was completely understanding of the situation. If ever I come back to Chicago, I will definitely stay at this hotel because of the excellent customer service. Thank you for making my stay wonderful in an awful situation.