Rather avoid this hotel!!
Our booking into the hotel was a pure pleasure with CANDACE doing her utmost to accommodate our early arrival. When we entered the room we were disappointed with the size but thought it was the norm in New York. I went down to the lobby to get my Wi-Fi code as per usual after travelling extensively in the US. Unfortunately I met the most unhelpful person by the name of LYNN who told us in their hotel you pay for Wi-Fi, full stop. When I asked him for a coffee maker that was not in our room, he said we had to walk outside in the morning if we wanted coffee. The first impressions of the lobby and entrance was quite pleasant, but the attitude of Lynn was unacceptable. When I told him the day before our departure to organize me transport to the airport he said it is my job to do so as they do not take me to the airport. I had a specific booking with transport to the airport that was paid beforehand. Instead of him enquiring about it he said it is my responsibility to phone and find out why his hotel don’t want to transport us. Eventually he sent me to the concierge who said I had to Pay $60 and be ready 5.5 hours before our flight left. The next morning, two and a half hours before our flight we took a taxi and it cost us $45. The hotel again tried to rip us off. The ice machine was next to our room and the whole night you could hear pieces of ice falling inside the machine. I was very grateful to leave this hotel behind. You will never see me again. Back at home my travel agency showed me where they paid the hotel for transport.