Nice hotel, rude staff
We stayed one night here and actually preferred it to the IC Times Square (where we stayed earlier, for one week). Upon check-in at 6pm, we were given a free upgrade as the room type we had requested was full -- however, this meant that they had to install a rollaway bed as the upgraded room only had 1 kingsized bed, but we needed two separate beds. You have no idea what we had to go through to get this rollaway bed! Five calls to the front desk and the special assistance line and 4 hours later - enduring appalling service (one of the front-desk staff actually told my husband that "it was on their list") - it arrived. That aside, the hotel itself is quite charming, with a nice location for sightseeing and shopping (it's very close to 5th Avenue, for example), and the room was comfortable.