Exceptional Customer Service at Westin La Cantera Resort
I just got home from a five day trip at the Westin La Centera Resort and couldn't wait to write my first trip advisor review. Big thanks to PHILIPPE WILHELM, Director of Food and Beverage at THE WESTIN LA CANTERA RESORT for being such a wonderful host. I was in a group of three families that travel together often. We all agreed that Philippe provided the best customer service we have collectively experienced. Our party felt like VIP's all week with him as our host. Philippe went out of his way to recommend activities and dining venues for us daily. He would then go out of his way to meet us at said venues to see to it that we were given top notch service. He was so kind to spend time with our group getting to know us - helping to select a good wine, introduce us to the chef, premium seating, flatbread options for the kids, a library to play board games, arrange shuttle service, visit us poolside, offer shuffleboard tips, and just a lot of fun to be around. Philippe made our vacation special and we truly appreciate his hospitality. On a side note, Cody at the pool was quick to get us cold beverages and meals, while Hannah was equally exceptional and enthusiastic serving our large group in the bar. What a great trip and we owe it to the Resort staff. Well done! Thanks again.