Never Again!--Needs New Management
I never write reviews of hotels because I rarely have experiences that are so heinous, until my last stay at the SoHo Grand. From calling reservations and having "Elga" on the phone be completely incompetent to check-in taking an unnerving amount of time (the front desk agent Danny made it somewhat bearable) to my room being insanely small (if you can visualize a "Panic Room"). I spoke with the standing mgr and she had this heir of anger with me I felt like I DID something wrong, overall it was an awful example of what "Luxury" should be.
**I neglected to mention that after this whole fiasco I was overcharged by over $300 on my bill