Random Hyattness
One of my beefs with Hyatt is that their brands are not consistent - One Grand Hyatt can be a great upscale hotel, while another carrying the same name can be extremely mediocre. The chain's Park Hyatt brand is no exception. The Park Hyatt Chicago was a great hotel when it opened, but 10+ years of tenure and it needs to define whether it still wants to compete with the Peninsula across the street, the Four Seasons and Ritz Carlton a few blocks away or the dozens of non-special properties dotting Michigan Avenue. Service and the public areas were quite good, not exceptional, but satisfactory for a 5-star hotel. I found housekeeping to be below my expectations: dusty glass and hi-gloss furniture, dust balls on the carpet. Other guests left empty glasses near the elevator bank on my floor which were still there over 3 hours later than when I saw them the first time. The rooms have been refreshed since first opened. Notably, electronics, electrical outlets, motorized blinds and wifi. However, design choices made in the late 90's are dating the property and need replacing (bathroom hardware, upholstry, bed frames). I was pleased that the public areas are still holding up and look great. The fitness center has been upgraded and is very well equipped. Bottom line: this hotel offers a wonderful value for your money at the rate I paid (~$200/night). If you are paying competitive rates with the Peninsula or Ritz, you will likely be disappointed.