Disappointing Downtown Hotel
I stayed at the Westin Downtown Denver for 4 nights in July attending a conference. The hotel while lovely with a great location but has some signifcant issues. I was given a "patio room" on the 4th floor. There was a large patio outside the sliding glass doors, it would have been great if there had been some privacy, there was none. It had patios on either side that was only separted by fencing and at the end various people walked by on their way to the pool. I arrived 11:00 pm after a 4 hour flight delay, when I checked in I asked if I could still order room service and was told I could. The room service menu can only be found via the TV guest services channel, I found this annoying I would have preferred to read an actual menu. When I called to order the phone rang and rang for about 5 minutes before someone picked up.
The food during the conference was awful, 2 days in a row they served the same entree (dried chicken) for lunch, the other offerings weren't much better. They push that they are a "green" hotel and ask that you skip having the room made up with new sheets and towels daily. I don't have a problem with that, except that by day 3 I wanted new linens and the room made up and indicated that on the door handle. The room was never made up, I had to call to get it done.
Some other minor complaints, the ice machine on my floor was out of order for my entire stay and the room keys stopped working several times through out my stay.
Lastly, my husband met me at the hotel on my last night, when I checked in I gave the front desk his name so they would give him a room key. I needed itemized receipts from room service in order to submit my business expenses, I was assured that they would be in my final bill, they were not. When I asked for them, they arrived but had my husbands name as the guest, he was not the guest listed for the booking, he was not on the credit card on file and he was not even at the hotel when the room service was ordered. When I called the front desk to have this fixed the hotel personnel argued with me. It took some time but they finally found the receipts that I had signed.
One or two of these issues would be understandable but obviously something is very wrong for there to be so many issues.
On the good side, the location is great and the room was comfortable.