Somewhat disorganized front desk staff. Nice enough hotel
I checked in for a convention, and was given a key to the room I should have been in, but they wrote a different (occupied) room number down. They also cancelled my roommate's reservation for some reason, saying some woman we didn't know had called to cancel for him. I noticed this when I checked in, and asked them to make a note so he'd be able to get a key when he got there. They said that they had, but then they wouldn't give him a key when he got there.
On the last day of the stay, a Sunday, I called down to ask for a late checkout. I was told because they had a lot of departures that wouldn't be possible. I don't understand that reasoning, and was surprised. I'm the lowest level of SPG club member, but I'm high up in the ranks at Hyatt, Marriott, and ICH. Hotels almost always let me checkout late, especially if I'm a member, but even if not. No HBO, Showtime instead.