They Just Can't Get it Right
I reviewed this hotel back in March, but I feel the need to do so again, since I decided to stay again, even though I did not have a good experience last time. Unfortunately, I did not learn from my last stay. This hotel just can’t seem to get it right.
I have stayed at The Quincy a number of times. Many of the other reviewers already covered key points: good location; large room; climate control is very limited, so there is a good chance you will be too hot or too cold; there is quite a bit of noise (whether you stay in the front or back side of the hotel); and many aspects of the hotel and rooms are dated.
My issue is slightly different. The last three times I stayed here I have had major problems with my reservation, which I made on the Quincy website. When I try to check in they tell me they don’t have a reservation for me or it was canceled. Twice they admitted it was someone on the staff that canceled my reservation, but no explanation as to why. One of the times they told me (at 10 PM) they were sold out and there was nothing they could do, so I would have to find another hotel.
So again on this most recent stay, I get there only to find out my reservation was once again mysteriously cancelled. I again pulled out a printout of my confirmation and handed it to the person at the check-in desk. After searching for a while they finally found my reservation in their “other” reservation system (whatever that means), but was told that someone canceled my reservation (again). Fortunately, this time I got their early enough that they still had a room.
To make up for the mistake the check-in clerk said they were going to give me a discount on my room. They printed me out a new confirmation with the new rate. The next day when I checked out, I was running to a meeting and didn’t pay close attention to my bill. When I looked later, I saw that they charged me $48.50 more for the room than the person at the check-in desk said they were going to charge me (and was printed on my new confirmation). So in addition to not being able to get their reservations correct, they don’t even charge the amount they say they will.
I am a frequent business traveler and I understand that things happen. But three times in a row is not coincidence. This hotel has operational problems that they don’t seem willing to fix. They seem to pile poor customer service and mistakes one on top of the other. This place is definitely not worth the aggravation.