Excellent service and facility
We have had the pleasure of staying at this hotel three times in the last several months. Each time the service has been excellent, clearly the result of a sophisticated training program. From the reception staff that greets you from the "customer side" of the reception desk to the valet and bar staffs, the personnel are friendly, efficient and professional. The hotel itself is extremely well appointed, with a great lobby bar (the only real big city lobby bar in downtown Indianapolis), and attractive, well furnished rooms. Ask for a higher floor room with impressive views over the city.