Worst experience ever!!!!! They ruin my "special Occasion"!!!!
What it was supposed to be a "very special occasion" turn out to be the worst stay at a hotel I have ever experienced (and I travel a lot)... I call the hotel 4 days in advance to make a reservation. It was going to be my birthday and wanted to have a good night with my wife. I ordered the suite with Jacuzzi and champagne, with the package they called "Romantic". In their website they explained that by when we arrive to the hotel, room would be ready and the bottle of champagne will be at the room. 
We choose this hotel because it is near a restaurant and a nightclub we wanted to visit...
Well, we arrive around 5pm, since we came from out of town, we check in, and once in the room it was not what it was supposed to be. Dirty carpet, old bed, and of course no champagne. I figure we we're there early and waited for half an hour to see if they deliver it. NOPE. No delivery. Went down stairs, receptionist had no clue about it. Then she told me "SORRY" we have no champagne!!!!!! she said. 
OK, i said, if you don't have champagne what do u have? and she called somebody just to let me know they had wine. I said fine... what kind of wine do you have? She didn't knew, so she told me she had to go back to the kitchen and will call me to let me know what they had!!! Fine. 
Went to the room, waited for 40 mins.... surprise!!! No call!!!
Went downstairs again.... and she told me they just had one kind of wine, no name or kind or anything. I said, fine, take it to my room, I'm going out for dinner and I want it in the room when I'm back!!!!! 
We went out for dinner. We returned around 10pm, went to the room and Surprise!!!! no wine or champagne or anything!!!!
Went downstairs AGAIN!!! not mad, pissed!!!!! Ask for somebody in charge, of course there wasn't anybody. The receptionist called who was supposed to deliver the bottle and his excuse was: "sorry, i'm by my self and had no time to deliver it". That was more than 5 hours after he had received the order to deliver.
After 15 mins I received the bottle in my room. Cheep wine bottle, and guess what? he left the bottle, 2 wine glasses and NO CORKSCREW WINE OPENER!!!!! Was I supposed to open it with my teeth??? GOD!!!
Told my wife just to let it go.. went out to the nightclub, had a good drink and dance and just forgot everything at the hotel!!!!!!
THEY DID EVERYTHING WRONG!!!!
NOBODY WAS IN CHARGE!!!!!
I WILL NEVER RECOMMEND THIS HOTEL OR GO BACK TO IT!!!
IT HAS BEEN THE WORST HOTEL I HAVE BEEN IN!!
THANK YOU FOR RUINING WHAT IT WAS SUPPOSED TO BE A SPECIAL OCCASION!!!