Do not stay!!!!
We had the worst hotel experience for the stay 6/15/2012. I used to be a travel agent for 12 years and have a lot of experiences with hotels but this hotel is the absolute worst ever. 
We arrived at LAX airport around 11PM and called the hotel for the pick up. Hotel person said we need to call back after the baggage were ready. We called again at 11:05PM and the front desk person said it would arrive in 5 minutes. 10 minutes passed, 20 minutes passed, 30 minutes passed, no hotel shuttle bus. Every time we called they said it would come in 5 minutes. I talked with the manager of duty, Carlos Argueta, to reimburse us the taxi fee but he said he would not but he would give us the discount of the room. He said the reason their shuttle bus did not came for one hour but other hotel shuttle bus came every five minutes was that other hotels use "unions" but they don't. Finally after 55 minutes waiting with my 2 year old, the shuttle finally came.
When we checked in, we requested for the discount as the manager, Carlos promised. He said he did not remember he said that. Since we used our chase points to purchase the room he said the discount was not possible. At that point I was very angry and asked him for certain compensation since there is no meaning for us to stay at an airport hotel if it takes one hour and 10 minutes to get there. He said he did not have to talk with us any more and suggest to cancel our reservation. Since we did not have our car, we could not leave the hotel with our 2 year old daughter at the middle of the night, we need to beg him not to cancel our reservation.
I stayed this hotel with fear all night. At the bathroom, there is the sign said "satisfaction guaranteed, if you don't like anything about our hotel, we will reimburse the cost of your stay". I thought this meant if we don't like to stay, they will kick us out from the hotel. The most scariest night at the hotel ever.