OK hotel with poor service
I stayed here five nights. The hotel is well located and the room quiet. That said the room was very badly lit, the bedroom being so dark that finding things was problematic, and the bathroom mirror being so brightly lit that the glare made its use difficult. The wifi service was expensive and not very good in any case.
Despite receiving good service from the front desk and concierge I was astounded by poor service at the hotel notably, but not exclusively from the business centre staff which I visited on the morning of the 28th of May of this year. After asking the concierge to ring and check that a particular service was available at the business centre, when I arrived there my polite request was greeted with what best might be described as hostility and a definite statement that the service I requested was not available. Given the premium the Hyatt charges for these services its difficult to fathom the reluctance of staff to either provide polite service or take my money. In a month long stay in the USA, this hotel was the only one where I experienced genuinely dreadful service.