Would have changed plans if we knew it was this bad...
Each Thanksgiving we come to Austin, Texas for a week to be with my husband's sister and her family. We've been staying in the same room at the lovely Mansion on Judge's Hill for years, but this year when we called to confirm the reservation (made each year as we check out), they had already booked it for someone else. Then we tried the Four Seasons, and they were booked. Finally, we found a room in the Hilton Austin... the only hotel available that welcomed dogs.
Bottom line, it is so disappointing that had I known what it was like in advance, we would not have made the trip at all.
The lobby and entrance are huge, outdated, cheaply furnished, and gaudy. 
The furnishings in the room appear to have been in need of replacement for a decade. Two of the lamps did not work. I switched lamp bulbs and one of them worked, and the other still did not work...so we called maintenance. An hour later someone came to fix it. And the hotel is less than 10% occupied tonight!!!
There is no room service menu in the room. When I called to ask for one, I was instructed to hit "menu" on the TV remote control and find it there. The computer system on the TV that controls this function is VERY SLOW...and this is on a night with 10% occupancy! The hotel is fully booked for the rest of the week. Anyway, when you finally get the roomservice menu pulled up, you can only see about 4 choices at a time. After you see one page, rather than offering an option to see the next page, you have to go through the start again...It takes forever to see a few pages and by that time, it's hard to remember what was offered. It is a technical nightmare.
Also, they "nickle and dime" you on everything. Internet service: extra. Parking: extra. TV movies: $16.00+ each. No dvd player. No pads of paper to make notes on (for the room service offerings, as an example).
This is NOT a luxury hotel by any stretch of the imagination. The La Quinta Inn's we stay in on our drive to & from Santa Fe are cleaner, more modern, and in better overall shape.