More like Grand Central Station than a W Hotel
I have stayed in many W Hotels in the past and this hotel should be stripped of the brand as the customer service, ambiance and decor are anything but W. It reminds me more of an airport hotel with no personality, a ton of people with suitcases and no service whatsover.
Whatever...whenever philosophy is a nice slogan but certainly not put in practice by this hotel.
The lobby is non existent, their "Living Bar" is tiny and definitely not up to par, the rooms are ok but dated.
Being a Starwood member, I was told by various managers I had to leave my room after I asked and was happy to pay for a late check out since I had a bad bout of food poisoning. But they were in such a hurry to turnover my room that I was told that a late check out of even an hour would be possible. This is not customer service for a hotel that prides itself on their silly "Whatever, whenever" slogan. 
Last time I will stay in this noisy, overcrowded and with zero charm hotel. Makes me think if I want to even stay in other W Hotels in the future.