New Renovation???
I stayed at this hotel for 3 nights this week. I was very disappointed with my stay here. The list of things going wrong was extensive and while some of the people tried to help, others acted like I was bothering them. After traveling all day (never fun) I just wanted to eat a good meal and go to bed. 1. Dinner the first night. The chef seems to be trying new things. Good for some but strange for others. They had rolls but they had olives and onions in them, with port wine butter. I just wanted a roll and butter. If they want to offer special, that's fine but they should also offer a plainer option. Then I ordered steak tips and noodles. I don't know what was put in the cream sauce but it was different. Then it had a LARGE amount of big pieces of cracked pepper. These actually burned my tonque. Plus the steak was very tough and I wasn't able to eat this at all. I think I have sent back a meal like 3 times in the last 25 years, this was one of them. My next try of a plain chicken breast was much better. I didn't eat dinner here again. But breakfast the next day was fine. 
The second night I wanted to take a bath. They had just "renovated" the bathrooms. I really wish people would try these bathrooms before they expect other people to pay to use them. 1. I am 5'2". Not super short but not real tall. When I sat on the toilet my toes barely touched the ground. Spending more than a minute sitting there, my legs started hurting and tingling. 2. I could not get the plunger in the bathtub to stay down. I called the front desk and they sent up an Engineer. I also had an issue with the water temp. Luke warm at best, plus the water pressure was a trickle. By the time it would fill the tub I would be taking a bath in cold water. The engineer put a "new" stopper in, changed the water temp and left real quick. He didn't fully test the new stopper and I couldn't get this one to work either, called again, he came again and tried again, this happened a total of three times before I called and said it still won't work. The front desk was like sorry, and then nothing.....
I took a shower. I HATE showers. Especially weak ones. The shower head has 3 settings, none really improved the issue. I was finally able to take a bath on the last night after telling the front desk to fix it while I was out for the day. They sent the head engineer up and he was able to get it to work right. This was good but why did it take this much to get it right in the first place. These "renovations" are not worth what ever they paid for them. Plus who tested those toilets out first?!?!?
2. The air conditioning. When I went into the room the first time the air was off. I turned it on and saw it was on 69 degrees. This is to cold for me as I live in PHX. I tried to set it to my normal of 78. It went to 75 and stayed there. It would not move up any further. I pushed the button a couple of times, as normal, to try and make it move up and then left it alone. After a few minutes I realize the air conditioning unit under the window is blowing out super HOT air. I try and readjust the temp back down. I put it down to 71 again and it then put out cooler air, but never 71 degrees! I would have frozen. But this system just never kept things at a decent level. The system had about 8-10 degree swing. Meaning it would get really warm in the room then you would feel the system cooling kick on and then it would drop the temp about eight degrees and then the cycle would just repeat over and over again. Try sleeping in that. I was kicking the covers and then pulling them on all night long. Miserable! And I had a test to take for a certification on the second day. I think I did fine but this didn't help any. The second front desk person I talked to was very nice and offered to move me, but I had already hung up all my clothes and unpacked all my study materials. Plus how much worse would the next room be? She also bought me a breakfast and gave me a cookie but these little things don't really make up for 3 miserable nights @ $160+ a night! She asked me to give them another try. I don't think I will be taking them up on that.