Interesting Stay
I stayed in a Junior Suite between July12-15 and wanted to let you know about our stay. First I would love to say I loved the Hotel and location, but there were some major issues I think need to be addressed for a 4 star Hotel that we paid a premium price to stay at.
We arrived around 10pm the first night and was drilled by one of the bar door staff as why we were there. I looked at him and asked him why would we be carrying luggage into a hotel and he again asked why we were there. After telling him we were Hotel Guests arriving after a very long trip we pushed by him and went to the front desk.
We arrived in our room after speaking with the very friendly counter staff and requested sheets and pillows for the pull out bed. I had to call housekeeping again an hour later wondering when they were going to come, and again an hour later, and again an hour later. Finally I called the front desk and our sheets arrived at about 230-3 in the morning… Not so good after a very long day and not something you expect from a 4 star Hotel.
Day 2, I woke up to a cockroach running across the bathroom floor, no big deal it is NYC. I then flushed the toilet and it over flowed onto the floor…nice. Again called the very friendly front desk staff and I was told someone would be there right away. 4 hours and several calls later someone decided to show up and fix the toilet.
Day 2 after coming back to the room around 2am… Pull the bed sheets back and two very large cockroaches decide to run from under the pillow down into the bed…nice. All the years and Hotel's I stayed in in NYC this was the worst experience any of us ever had in any hotel. The staff’s response…oh its ok they come around from time to time.
Day 3, again return to the Hotel late and get drilled by a Bouncer who told us we didn’t belong there. I tried explaining to him we were guests and had been at a ballgame so we weren’t dressed to go to the roof top bar we were simply returning to our room, he eventually gets out of the way.
Again this place could be an amazing spot....however some major issues have to be addressed. I attempted sending this email to the Hotel PR contact but nobody replied after two weeks.