AWFUL AND INCREDIBLY LOUD!!!
I'm really at a loss trying to describe this hotel! I actually paid for 2 nights at this hotel and had my mother, sister and niece with me. It was so embarrassing that I found myself apologizing over and over for the state of the hotel and for booking us there. I have been a Diamond member of the Hilton chain for a long time and have stayed virtually all over the world with them. I can safely say that this hotel ranks as the worst! Aside from the train noise (which is not mentioned anywhere that I can see on the hotel website), there is trolley noise, street noise and the thinnest walls at the hotel itself. The service (if you could call it that) at the front desk was awful. I was speaking directly to the front desk person and she's looking off into space somewhere! It took at least 15 minutes to check in when there was no one else in line - which most Hilton Honors guests know is a bit long as especially in a small hotel. What happened to the zip in/zip out check in? I asked if there was a room upgrade available and she did not even pretend to look at her computer, just said "no" . Okay fair enough, maybe she knew her inventory. She handed me the room keys without further explaining about how or where to get access to the parking and how to get to the room. She just looked bored and zoned out most of the time. It was not hard to figure it out the logistics, so we managed, but it would have been nice to act like she cared. The room itself so incredibly dingy, small and cramped, that hadn't it been close to midnight, I would have moved us to another hotel. I was glad I remembered to bring my flip flops from home because the carpet was nasty looking and felt it too! The noise from the train did stop at midnight but started up at 6:00 a.m. However, the hotel sits right on a busy street which was very loud with road noise. Oh yeah, the garbage trucks early in the morning were wonderful to hear too! Then there was the noise from all the airplanes flying overheard. Needless to say the dinky little ear plugs did NOT help. Even noise cancelling headphones didn't help! Anyway, when morning did finally come after the miserably noisy night, I decided to look out the window since we had a view of the pool. It was really dirty with a lot of leaves in it. Ick! When I went to check out after we were done with the 2 days, I had different front desk people awaiting. They were more interested in talking to each other about what was going on in their world than helping me check out. I waited a good 10 minutes before they finished conversing. Absolutely no apologies for anything whatsoever!!! I know that I didn't pay all that much (although $205 per night for an extremely subpar hotel is a lot as far as I'm concerned!) but I certainly should have warranted a certain amount of respect since I was a guest of the hotel (as ANY guest should)! Lesson learned - never again at this hotel.