Poor Customer Service
We were there with a Groupon offer. While the reservation process was smooth, once checked in. we asked for a room with a bigger bed. Front desk said that it was our deal to have that room and no changes were available. No free internet. If you want Wi-Fi you have to pay. In our package were included two museum's tickets. I picked the Met, and I was told, during reservation, no problem. Once we got there, they gave me two tickets for the Guggenheim instead. I didn't realize until I got back home. Then I had to travel so I called back the hotel after three weeks, asking if they could kindly change my tickets for the Met, which was my original request. I was told no. They wouldn't do it, even if it was their mistake. 
Location is not that great if you want to catch a subway. There is a pretty long walk to the nearest subway station. Bottom line, I would never go back there, despite the fact that I am a frequent NYC traveler.