Personal Information Compromised
Taylor checked us into room 322, but then later learned she had checked in another couple in this room. This couple tried to enter our room and knocked on the door. They went to the front desk and Taylor called my room. I answered and she asked who I was and what I was doing in this room. I explained she checked us into this room and she giggled. Eventually she said the other couple will be checked into room 316.
The next day I found the "bill" slid under my door with presumingly the other couple's information on it. Yep; name, phone number, e-mail address and credit card information. I was furious! I went downstairs to check out and asked if room 316 received a "bill" with all of my information on it. The clerk shook her head yes and said "probably". When I asked to speak with the manager, she said they were "unavailable."
All because Taylor never fixed her mistake in the computer when she learned that we were staying in 322 and the other couple in 316. The other couple now has all of my information and the hotel doesn't seem to care. This is unacceptable and we will never stay here again. They did nothing to remedy the situation.