Not as good as it used to be
The Balcony Restaurant was closed on Monday. There was no notification of this and we had planned to eat there before going to our concert. There is no longer specific information in the room about where the ice and vending machines are, what the restaurant hours are, etc. Just vague descriptions like "just down the Hall". I should not need to call the front desk for this info.
There was a fire alarm at 10:00 am Tuesday with instructions to leave the building, then an announcement that it was a test. That is not true. You don't scare the hell out of your guests for a test. Be honest, it was a mistake. My bill was completely wrong and I had to have the person at the desk correct it before I could leave. You have no food vending machines and in your location there is nothing open after a concert. That is very inconvenient. I have stayed at this hotel many times because of my Hilton Honors program and the excellent location next to the Broad Street subway. This time there were many things that have changed and that took place that will make me think twice next time I make reservations.