Great hotel but horrible service
My family and I had tickets to see the Colorado Rockies game in the middle of September. We were happy when we found a hotel that was near the field, had a free shuttle service, and free breakfast in the morning. Upon arriving we were given rooms to single rooms when I reserved two double bed rooms. I spoke to the front desk and they gave me keys to two different rooms but said one of our rooms wouldn't be ready for another 30 minutes. We waited for an additional 45 minutes before we were allowed in our room. Overall our stay was nice. The rooms were modern and clean and the beds were comfortable. Our shuttle drivers were very friendly and the bartenders were great. Four days after checking out of the hotel I found out that Ramada had a put a hold on my debit card. First it was $56 and then three days later it was a $400 hold. Because it was a hold my card balance was in the negatives. I called the hotel but was told to call back and speak to the billing lady. This happened for three days in a row. Finally I got through to her but she was rude and didn't understand the seriousness of the issue. That lady told me she'd call back the next day and never did. Two days later she called and said she didn't know how it happened but the money would be back on my card in three or four days. I missed rent and didn't pay two bills because of this issue. Since she doesn't know why my card was being charged multiple times I had to call and request a new one.