Responsiveness not up to Four Seasons Standards
Checked in for two night stay; checked out after one night. Room faced Market Street. Came in from Europe so jet lagged. Unfortunately, noise from street (loud drum playing) went on until almost 11PM. Called down to front desk - at first they said it was "probably drunks... we'll have our Security check on it." After several calls, they admitted "when weather is nice there is street music at night...nothing we can do about it." Didn't have another room they could move me to which would be quiet. Surprised Four Seasons not adequately sound proofed. Lack of candor from hotel staff, including hotel manager who I called in morning about noise and staff response, convinced me to check out to avoid another night of noise. Gym next door (Sports Club/LA) excellent facility. Restaurant for breakfast excellent service, nice atmosphere but average food.