Poor customer service and be prepared to be nickel and domed...
The hotel could use an update. Apparently, "building one" was quite nice and we were offered an upgrade for an additional $50. Our room, the hotel itself was clean and orderly. We used the fitness room which was well equipped and had towels and a water dispenser. 
Our room was clean, the beds were comfortable, hot water and pressure was good and the air flow was good. 
 Poor customer service and being nickel and dimed is my gripe. $15 for internet to your room ( free in the lobby); $23 for parking ( go across the street instead).
The remote in our room did not work and after 5 failed attempts with the front desk, we gave up waiting for it; asked them to leave it at the front desk and went out for dinner instead. Front desk demeanor was trite and unwelcoming. I felt unacknowledged in a timely manner. Very poor customer service left a bad taste in my mouth.... Management, if you are reading this, get it fixed.