Nothing Grand about the Hyatt
Coming from South Africa a supposed “third world country” to the Big Apple, I was more than somewhat unimpressed by several aspects surrounding the Grand Hytatt, a hotel with a supposed four star rating and since my interlude, would not make it my destination of choice in the future, nor would I recommend it to anyone asking me.
In South Africa, hotels of this calibre provide you in the normal course with coffee, tea, (sometimes even hot chocolate) biscuits and/or rusks (all of which is replenished) and more often than not complimentary bottled water and sometimes fruit and/or a bottle of complimentary wine as well as a dressing gown and slippers and a refrigerator in good working order. 
Three couples booked in at your hotel during mid July this year, which does not come cheaply. Only upon request were we provided with coffee and tea, which was similarly not replenished unless on specific request. The fridge in each of the three rooms was not working and the replacement fridge for my room was ceremoniously dumped to one side of the room and not even reinstated from where the other had been removed. I also found your bath towels to be quite skimpy. 
When I brought this to the attention of the manager on duty, I was given vouchers for breakfast for one day for each of the couples, which only included juice (served reluctantly) tea or coffee (had to eventually help ourselves after waiting for approximately 30 minutes and having received no service at all) and one entrée. No fruit, cereal or pastries were included. 
Whilst the room itself and the bed were comfortable and nicely decorated, the room was not cleaned over the whole duration of our 5 day stay. The bed was made, the soap etc replaced, but the room itself or the carpets was not cleaned. Unbeknown to me, I had dropped a wrapping to the side of my bedside pedestal on the first day, and when I was packing to leave noticed that it was still there, not to mention the odd bits of “dirt”, which similarly did not move over that period .
In addition, one of the couples with whom we were spending the weekend left a gift for us at reception. Needless to say we never received it and on enquiry my request was simply dismissed and I informed that “its not on the system” and so intimating that as such it cant possibly be there and there is nothing further than can be done. Several follow ups were made and similarly summarily dismissed.
Over and above this, we booked tickets through your concierge. Whilst it is perfectly acceptable that a nominal fee in respect of services should be charged, it is completely unacceptable that a service of 75% of each ticket was charged and was not brought to our attention or mentioned, when making the necessary enquries/request.