VERY VERY disappointed
I stayed at this hotel for a week for work. I have stayed at other Sheraton's (although not "Suite" location) and I have to say I was quite disappointed.
I checked in around 10 pm and the front desk employee just stared at me and I told her I was checking in. All she said to me was "ID?" I gave it to her and she started typing on the computer. I told her I was SPG gold and if she could make sure my SPG number was attached to the reservation. She said "aight." I handed her my SPG gold card and she didn't even look at it. Then she just gave me my key with out any other dialogue.
Get into my room, and there is blood stains on my pillow, pink stains off something on my towel. Stains all over the carpet, and crayon scibbles on wall.
The next day I talked to a different front desk employee because I didn't think the employee at check in added my number. The lady looked at me and said "you dont get points with expedia." Usually my hotels are booked through a corporate account so I didn't know that, no problem though. I asked if I still got gold benefits. She gave me a "I cant believe youd ask that question" look and said no, you dont get anything, don't book through expedia." I then asked her if I needed a parking pass noticing that day all the other cars had a tag, and she said "you should." Long silent pause...I asked if I could have one and she rolled her eyes at gave me one.
That same evening I talked to a 3rd front desk employee about my gold status and said that I should have received the amenities and he would take care of the complimentary internet, but I still had to stay on the 3rd floor (there was a SPG floor). This is important later for the biker party. Of course, the internet didn't work, and the front desk said they could transfer me to AT&T to fix it. I was so frustrated I just used my 3G connection through my phone.
The next evening, there was a biker party at the hotel, they brought trailers and everything, which ifs fine, but they were blasting music until well after 11 pm, right outside my 3rd floor window. I went to work everyday at 6:00, so this was very disruptive.
THEN towards the end of my stay I called to add someone to my reservation so my partner could get into my room while I was at work. Needless to say they front desk employees (2 different ones I spoke to) were unable to do it and said they had to get supervisor approval. I was put on hold 3 times for 10+ minutes each time (not exaggerating), waiting for the supervisor. The 4th time I hung up and called back the girl felt bad and asked if I wanted a call back later. I declined because my partner just decided to drive around Dallas in his car waiting for me to come back.
This was the 2nd worst hotel experience I have encountered in all of my travels. The worst being a $39/night motel I was forced to stay in for lack of options. I will never stay at a Sheraton Suites again, although I will continue to stay in normal Sheratons.
CONS:
Worst service I've ever experienced
Dirty rooms, linens, towels
Incompetent staff (80% of my encounters)
PROS:
The gym has up to date equipment
BEWARE!!!