Nice structure, really poor service
We both use Sheraton a lot for business so this was a safe bet.
Good points :
Clean rooms
Club Lounge is smart
Main bar was friendly and helpful
Gym and Sauna and Pool good quality
Housekeeping good
Weak points:
This is a conference hotel and only conference guests matter. No attention to sole travellers
Check in check out staff are not interested. When you pay $2200 for your room bill you expect someone to acknowledge you and say thnks for staying. Our check out was purely transactional. Lisa printed the bill handed it over unfolded and said "there you are". Interesting approach to service....
Room cards were not enabled to se club lounge that we had paid for, and then required to trips back to reception to sort
Car Parking validation didn't work for 2 days apparently due to heavy recent rain.
When we had to go back to reception to get keys reprogrammed a second time the receptionist didn't even apologise
So overall, this Sheraton is only interested in Conference guests and whilst the place is lovely, it is very sad that given how much we spend with these people Corporately that when you then travel personally they rapidly decide to ignore you
I guess a couple of $k for four days is nothing here but experience left a sour service taste.
Hope that is a balanced review overall.