The do it yourself hotel, don't go
I was really disappointed with this hotel
Rooms booked and we turned up but on arriving in our car at the front door of the hotel the portering team could not recognise a customer and family wanting some help with their luggage.
The hotel was very busy, is that not their business, and we waited 90 minutes before we took two rooms 11 floors apart
One was the "unlucky for some room". Next to the lift. We did not sleep well.
An early departure was badly handled by the hotel. We had to get our own taxis from around the corner.
To be honest I have never been at a hotel with such a poor front door.