What constitutes dirty in their book?
I just spent 3 nights at the Roosevelt Hotel in New York City as a birthday gift to my daughter. I checked out the reviews on Trip Advisor before I booked the hotel and the reviews were some good and some bad but when I looked at the location I thought it would be a good choice. From a couple of the previous reviews they said some rooms were renovated and others were not so to be sure to ask for a renovated room. When I checked in I specifically asked for a renovated room and was assured all rooms had undergone renovations. The wall paper in the room was torn, dirty and marked. The plugs around the floor outlets were bare and the carpet looked like it needed to be cleaned badly. I know these rooms must be busy but this did not look like a renovated room. I think it takes more than new bedspreads to fit that bill. The furnishings in the room were nice but the drapes were old and musty but one thing that really almost made me sick was on our second day there I was moving pillows on the bed and one of the pillows started to cme out of the pillowcase and I saw the pillow. It didn't have a pillow protector on it and it looked like it belonged in a crime scene. It was stained all over both sides and they were large stains of multiple colors. I was sick thinking that I had slept on it the night before. I called the front desk and they brought me up another pillow. I had to question how good the overall housekeeping was in the hotel if someone could clearly see the filth of this pillow and still put it on for someone to sleep on. I honestly hated to come back to the hotel at the end of the day but as it was Fleet Week in NYC it was impossible to get another hotel room so we had to stay there. I never showed my daughter the pillow becuase she would not have wanted to stay there any longer and there wasn't anywhere else to go.
The air conditioner in the room even when it wasn't turned on had a constant noise much like a lawn mower. It was constant.t. We arrived late on Thursday and I didn'tpay much attention to the noise until the TV was turned off so I called early the next morning as it kept us both awake all night. They said they would send someone up. No one ever came and the noise continued the whole stay. It was so annoying that we kept the TV on and set the timer so we could fall asleep with the low TV sounds to try to drown out the AC noise.
On Saturday night, my daughter fell ill possibly due to enhaustion and heat from the day. I needed to get some bottled water for her and was told there were vending machines on each floor. I went to the one on the 14th floor and put $2 in the machine to get a bottle of water but the machine ate my money as that particular item was sold out but I tried to get another one and it asked for another $2 so I put it in again for another item and again I got no water. I tried to get ice, the ice machine wasn't working. I called the front desk and by this time was really frustrated with trying to get a simple bottle of water for my daughter and the one nice thing in this hotel was the desk clerk managed to get me one small bottle from the bar and brought it up to us as by now it was about 2 am.
I know that NYC is expensive and I was prepared for that. I have been there on several other occassions but this one was special and had been planned so long in advance. I hate the feeling of getting ripped off and that's how I feel about this hotel. It, as most mid town hotels in this city is relatively expensive but to be expected to sleep on really dirty pillows that had more body fluids on it than a hospital bed is really disgusting. I have a picture if the hotel management would like confirmation of this. The room was not what was presented on their website, the vending machines are like one arm bandits in Vegas. They never reimbursed my $4 for losing it in their machine. There are so many other hotels in this city so don't stay at the Roosevelt.