Excellent customer service
I have traveled to the Dallas area several times over the years for business and the southern hospitality is generally okay. However, I was first greeted by Leshawn who was the customer service agent at the front desk. She was really nice and very helpful. She gave me really good ideas that helped me to explore the culture of Dallas. She provided great restaurant referrals, tourist sites, etc. I love it when the first person at any establishment is pleasant and helpful. By appearance only, this wasnt the best Sheraton that I've experienced, but, since customer service is so important to me, the four star rating is well deserved. I look forward to returning.