Awfully NOISY restaurant on the fifth floor. If you want peace and quiet avoid the fifth floor!
Family of four with two teen boys visting SF for one week. Our original room was on the 8th floor but we requested a lower floor because that is what we prefer (don't want to get into the why, but we have our reasons). Anyway, they gave us a room on the fifth floor. We knew about the restaurant but didn't know that it's located very near the hotel rooms and that their lounge area is an open area as soon as you get out of the elevator. The noise level is so loud after hours like 10:00, 11:00 even 12:00 p.m. It would have been nice to warn us that it gets noisy at night, but they didn't. We would have changed our room but our schedule was so full, leaving in the morning and coming back by 9 or 10 p.m. - dead tired, mind you. The thought of fitting into our schedule packing everything up and moving was not doable. We complained two times and they did send someone to check it out and then the crowd would quiet. But it's happening again! How many times do you have to complain? As I write this it's 11:31 p.m. and we have a 5:00 a.m. wake-up call - again a loud crowd!... I'm tired of complaining! Whoever thought of putting a restaurant and an open lounge area on the same floor as hotel rooms? It's been a horrible sleeping/relaxing experience!