Bed bugs, rude front desk
I do about 85 to 100 nights in Marriott properties each year and I am platinum. When you do work at the Javits Center this hotel is a common choice.
I arrived an the front desk clerk said my room was cancelled. She said (lied) that my card was now expired, and that Marriott cancels reservations with expired cards. The card was not expired. Without being mean I insisted she recheck, and she insisted I leave. I asked her very nicely to book me at the Marquis. She dissapeared for 15 minutes and came back with a room. No apology. I won't post her name. Later I saw her stealing the happy hour food in the lounge just an FYI so shes not their star employee. She pretended to be a manager, she was not.
All was well for one day, except for some overpriced (for a fairfield level propery) drinks.
The next night I went to bed. Around 12:30am I was drifing off and a bed bug walked across my view. I jumped out of bed, killed it, and put it in the toilet and flushed. The next one I found was full of my blood. I started saving the bodies for proof. After 4 successful bed bug murders I decided to call the front desk and ask for a new room. The guy at the desk was not excited to help me. He let me know there was no similar room. I told him any room would do and he should check it for me in advance. Well, he could not do that because he cant leave the desk. He sent the security guy, and he checked out another room for me and it was bug free.
Here I am reviewing it cause I cant sleep. I have a couple small welts already and am deciding whether to just abandon my luggage and clothes.