Glamorous bus station?
The Astoria should be brilliant. Great location, lovely building and history to match. But it wasn't. Rooms were a little tired and in need of refurb; we were on the 6th floor and natural light wasn't good. The most disappointing thing was we had booked for one night after the NY marathon (it didn't help that the marathon was cancelled) but our anticipated luxurious special night just didn't deliver. Hotel staff felt like they didn't really care and were going through the motions and the lobby was constantly rammed with people, so much so that it felt like it was a nice waiting area in a bus station. Really expected a lot and were were very disappointed. We were told they had several cancellations so it wasn't that they were too busy; just felt like they didn't really care and were relying too much on reputation from previous decades. Having stayed at other luxurious hotels in the last year I can confidently say the Astoria is resting on its laurels and doesn't appear to be doing much to make each guest feel special.