Good Location Everything Else Disappointing
Spent two nights here on trip from San Francisco to San Diego, this hotel is one of the worst of 9 that we stayed in during the 15 night holiday I have never complained about hotels before on this occasion I had to twice. Shelter Island has easy access into the City however there are not many places within walking distance to walk as a result we ate at the Blue Wave Grill. On the first evening the food and service were excellent, in fact we thought that it was the best meal that we had had since arriving in the US some 13 nights earlier as a result we decided to return on our second night, the experience couldn't have been more different, service was slow - it took 40 mins for our meals to arrive - when they did my well done steak was bloody so I sent it back, I think it was put in a microwave as it was still pink when it was returned. By this time my partner had finished his meal, I rejected the steak as I was beyond hunger! To give them credit we agreed to pay for drinks only. Unfortunately we had to move room after our first night as we were in a room on bikers who stayed up on the patio area outside until 4.30am, again we got a 25% discount for the inconvenice. We were moved to a recently refurbished room, whilst the bedroom area was obviously new the bathroom still had old tiles and plently of limescale! Staff were helpful but I wouldn't stay here again.