Not living up to advertisement
I am putting what I wrote my first day 3/21 - then will add for my last day:
I had not intended to write anything so early in my stay. I arrived a little over an hour ago. The room is great overall. I took pictures and will post them as well when I have a chance. I did not expect to be on my computer so quickly and trying to prove what the website said about Kimpton's Best Rate Guaranteed. I spent quite awhile at the check-in counter. First, I was astounded when I was told that the $25 food & beverage part of the offer was related to purchasing a room package. Second, the staff member got on the phone pretty quickly at that point to get someone else involved. That person was more like "Charlie" from the old "Charlie's Angels"...only a voice on the phone. He never came in person. Yet, the counter person told me that I should never have gotten the lower rate because I didn't book it at the 3rd party website...the website was bid-based like priceline or hotels.com. Then, he said they would allow me to keep the rate that I had already reserved and they would look into it more. I kept telling the guy this was on their own website. Later, I just got a call in my room telling me that "this one time", they would honor the rate and the $25 promise from the Kimpton website. I had the website up on my laptop & read it to the guy who had told me "it was probably in the fine print". He told me that the unnamed person he talked to has been with the hotel for many years doing reservations and had never heard of the website (venere.com) where I found the rate and the reservations person matched on the phone after verifying it herself.
I came here anticipating a very fun and pleasant stay based on other reviews and the website. The management was responding to every review it seemed. That impressed me & I thought that that must mean a very responsive customer-focused place. Right now, I feel like they are still trying to say that I misread the guarantee, it doesn't say what it says, and I have no faith that it will be honored in the future since it was just "this one time". --- Sure, the robe is in the closet, the free wireless is there, and there is supposed to be a wine reception right now which I will go check out. But, feeling like I had to fight for something that is promised, and feeling like they think they did me a "favor" rather than acknowledging that I was informed & cared enough about giving this hotel my business that I actually read up on it.... I don't know... starting off this conference & vacation sourly.
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Going to go checkout after doing this.I have read reviews posted today by others yesterday...I wish my experience was same. I like the hotel and the wine reception. The towels are great. The housekeeper did more than was needed usually. Even though I would put towels up to keep, they would be changed. The thermostat was always turned off and the room would be cold when I returned at night. No biggie & easily remedied.
14th floor room - not spectacular view if looking for "sites"; but it was a nice view to wake up to. Some street sound is to be expected...nothing that interfered with sleep or anything like that.
I thought back to check-in and how that went. The front desk guy acted like he did not know about playing a game to get something free or to make a charity donation if I lost. I had to explain it...then he said "Oh oh yeah". He would only do blackjack and then didn't know where the cards were which were right by his keyboard. When I lost, he didn't know about the SPCA or what the money was for or went to. Frankly, I wonder if he kept it. That is not the way I want to feel about a staff.
The weather provided on the TV never worked.
The Best Rate Guarantee...the restaurant didn't know what I was talking about.
I added a day as I had expected. The key was extended by the front desk. However, when I got back to my room that night, it didn't work.
When asking for a map at the concierge, they did not have any to provide. The guy said he would get one to me, and never did.
The account summary on the TV worked the second day; but has not worked every other time I have tried including today. I am quite concerned that the rate for the extra day will not be what I was told it would be. I expect there will be issues with the $25 food/bev credit for the guarantee. 
This has been pretty unsettling when I think about these things and just want it all to be smooth. The location, cleanliness, noise, and all that were just fine. It is just a disappointing thing that I spent nearly double what some other colleagues have spent at nearby hotels and they felt things were much easier and smoother. So... really think about what you NEED to feel comfortable and good. If peace of mind with where you stay and no struggles are it...this is NOT going to be the hotel for you. I hate that this is what I had to write.