When you're not nearly full why send a guest to a bad room?
We spent thanksgiving night here. It was clear that the hotel wasn't nearly full so we were annoyed to find that our 7th floor room 774 was as far from the elevator as one can get in this hotel and offered a lovely view of the highway complete with the noise. We immediately called and asked for a change and were sent to 2161 which was not as distant, but still offered little in the way of a view. My question is simple, if you're not full why not assign guests to the best available room? That initial room assignment assured we will not consider this property on a return visit to San Antonio. The room was fine, but certainly not up to the standard of other Grand Hyatts I've stayed at.