Amazing location, great price, good hotel
First off, this is not The Ritz or The Hilton. This is a hotel you book for the location. You can not find a better price for a hotel in Downtown Chicago. If you go into it expecting everything to be perfect, you're bound to find something to complain about. 
Example: There were no back covers to the TV remote or thermostat cover. But they both worked.
Yes, the elevators were extremely small, and it took quite awhile to find one that wasn't packed by the time it came to our floor. But they were both fully operational. The vending machines take exact change only, and the pop I bought was expired by a month. However, this did not make my stay any less comfortable.
The only thing that slightly grossed me out, was the hair left in the blow-dryer when we first checked into out room. The shower water was hot, the beds were clean, and whenever I called the front desk they were helpful. If you're going to Chicago to see Chicago and not your hotel room, this is the perfect hotel to book.