What a let down
We stayed in San Diego in another hotel (Omni) and then came back to stay here, for the last day with a view to having a lovely vista and a luxury hotel. Out with a bang. Well..... After pulling up, the valet parking was ok but we were met with a long queue to check in, that moved slowly, in a massive hall that was cavernous, and impersonal. We were allocated a room, on arrival on the 22nd floor, I noticed that the hall way was old and tawdry looking, and there was a musty smell. When we went in to our room I was disappointed, There was a smell of urine, and I found brown hair on the toilet seat and the floor. I am blonde, as is my husband. There were also marks around the bath that looked like dried blood to me. We had a lot of luggage and I really couldn't be bothered to move. It seemed to me that all of the rooms would be the same pretty much. The 'vibe' was outdated. There was an expensive buffet breakfast which we didn't go to, We did pop up to the top tower bar thing to see the view. It was crowded and loud, and even after sitting for a good few minutes there was no service. So, we left. This hotel is a monster, huge and somewhat out of control. It is in need of an update. The room was not up to standard. It wasn't a patch on the Omni. I would say it is a 3 star. At the moment and it was not a great way to end our trip.