Beyond Horrible
I traveled to San Francisco for a business earlier this year and was horrified when I arrived at the Presidio Inn. The pictures on the site were not overly impressive but I thought for 1 week, I could deal with whatever was in store for me. The red flag should have gone up when I checked in because I was charged for the entire week upon checking in - no reputable hotel would do such a thing. Nonetheless, I headed to my room on the second floor. Upon arriving to my room, the door was open. I proceeded to walk in and close the door. It became apparent immediately why the door was open because the stench in the room was overwhelming. Not to mention the flies that were in the room no doubt because they were attracted to the smell. Additionally, the carpet was gross. It had stains on it and I could not bring myself to take my shoes off. I walked through the room and tried to convince myself that it was only for 1 week but after 15 minutes I knew that it would be the longest week of my life and I could not do it. I proceeded to call my travel agency to find another hotel and after 1 hour due to a convention in town I was able to find a suitable alternative. Then the next challenge began...trying to get my money back. The Presidio Inn only had one person working aside from the cleaning staff and that person was not the manager. What's more, the manager was the only one that could refund my money. The customer service was horrible. The staff person, initially, told me that I could not get a refund. Then I told him to call the manager and he complied. After their discussion, I was informed that they would refund all except for 1 day even though I had been there less than 2 hours and most of that time was on the phone looking for another place. Moreover, I was not going to be able to get my refund immediately because the manager was not on site and was not going to be on site until later in the day (after I departed). I had to leave the Presidio trusting that they would refund my money. I did not get confirmation of my refund until I returned from my trip and indeed they charged me for 1 day. DO NOT...I repeat DO NOT stay at this place. It is beyond horrible!