Rundown property with unknowledgeable staff
Rooms are old and outdated, with stained carpeting and dirty walls. We had used towels hanging in our bathroom when we arrived. You could hear neighbors through the walls and when they were talking in the hallway. Parking is $20/night, and they charge you for every night regardless of whether your car is there or not. Internet is $10/night per computer, and there is no wifi in the lobby. Once paid for, the internet is extremely slow, good luck watching a video or having a website pull up without a 5 minute wait. Air conditioning did not work in the room - we were sweating all day and night. Front desk staff is extremely unknowledgeable and rude. We made our reservation through the reservation hotline. They told us we could check in at any time without a problem, and would note our account that we would check in a day late (had to pay for an extra night to get this hotel, needed it for location). Of course, that did not happen, and our room was given away when we went to check in. The front desk staff told us the reservation line could refund us for the night we did not stay at the hotel. Called reservation line, they had no idea what the front desk was talking about, and they said we were "lucky" that we had a room at all. The front desk then told us that we should call the reservation line again and ask for a manager to solve the problem. Of course, nothing has been resolved and Doubletree's customer service is pathetic. No one knows what they are talking about, and the front desk staff at night is EXTREMELY rude and unpleasant. Would not recommend this hotel and will never stay at a Doubletree again. Only positive = location.