Very Comfortable Hotel
We arrived at 0:00 and for our surprise, the front desk man told us that they made a mistake and there was no room for that night. But they gave us a money for our cab to another hotel already reserved for that night.
The next morning, we came back to the Excelsior and went to our now reserved room. The room was large, with 2 double beds and a separate large parlor. the furniture is like new ones.
The location is superb, upper west side, 1/2 block from the subway and in front of Museum of Natural History.
Instead of this big mistake about our first day room, the others days was awesome.
My suggestion: Make a call one day before arrive there, to confirm the reservation and everything runs fine.