Great Location, Small Room, Bring your booking Credit Card!!!
We booked three rooms at the STAY hotel New York for a 4 night break. The hotel is modern in the reception and bar areas, and is well put together. This hotel in 30 seconds walk from Times Square so the location is FANTASTIC!!
The rooms are very small. In our rooms we had a bed and a desk, but no were to put our two suit cases so they had to live on the floor, which for a 4 star hotel is disappointing. Dont stay here if you do not like small rooms.
We had paid for all three rooms before we arrived, and the cash had been taken from our bank. Once we arrived we were asked for the booking credit card. I did not have this as the card has been lost (i had the replacement). The hotel manager had very poor customer service and a very bad attitude, asked for the booking credit card for "security reasons", no other explanation was given despite asking. When we explained this had been lost they said that they could not give us our room keys untill they can have sight of the actual payment card. as we did not have this, they had to refund the card, and we had to pay $3000 on another credit card. This was very disappointing and what seems like a pointless act. This may concern other people as if we couldn't have paid on another credit card, we would have been rejected from the hotel and the rooms sold to other people. VERY POOR!
Good Location, Expensive Bar (to go this Irish bar next door), small rooms but well decorated, manager has an attitude, OK hotel but we would look elsewhere next time.