Couldn't believe how bad
So many things wrong with the hotel, but in short just poorly managed. Check-in at 3pm is a myth, and my arrival at 5:30pm wasn't even close. They didn't t expect to have a room ready anytime, and finally got a call well after 7, and when I did come back to the hotel, crappy service. They did offer free Internet, which I wasn't asking, and next time they actually should provide a code to access it. When I got to the room, I don't think it was cleaned, and clearly obviously missed some trash and a half drunken water bottle on one of the tables in plain view within the bedroom. The bathroom toilet roll holder was off the wall, and stayed like that for the 3 nights I stayed at the hotel. Upside was a very large suite. Downside, it ruined my perception of Sheraton, which I always thought of as higher end hotels, and unfortunately not the first time a bad experience at Sherton, but this filthy poorly run hotel has me considering never using the brand again. I stay at hotels at least 20 nights a year, and clearly this is one I never go back to or recommend. Best thing Sheraton could do is send the whole staff back for re-training, and /or get better managers to relaunch this hotel.