Need some brotherly love and common sense, but location is tough to beat
Stayed here for the first time in years because the price was much better than the Rittenhouse. It's a legendary Philly hotel and the location is primeo. Unfortunately, someone forgot to tell the front desk they work for a prestigous hotel. Upon checking in the front desk clerk acknowledged my profile requested that I be away from the elevators, vending machines, etc. and I confirmed as such. After receiving my room key and exiting the elevator, I found my room was exactly between the elevator and the vending machine! So went back downstairs to make sure there wasn't some miscommunication and worked with a different clerk to get me a different room. After receiving the key and getting off the elevator, I was indeed far away from the noisemakers, however, was surprised when I opened the the hotel door. Someone had already thrown their clothes around the room and he was sitting there watching tv. Not sure which of us was more surprised/embarassed. Needless to say it was an awkward situation. When the two clerks saw me get off the elevator, they showed little reaction. It was like - whatever. I asked to speak with the manager and explained to him because of the ineptitude of the two clerks I still didn't have a room and was now running late for a client dinner. He addressed the situation and upgraded my room which I appreciated, but will definitely think twice about returning.