Need to learn customer service
The hotel is in a great location, and somewhat what you would expect from a hilton in terms of what it has to offer - however i had a horrible experience staying here this past weekend. 
I am a few weeks away from giving birth and things got off to the wrong foot when i called to request a King room before checking in, was told that was fine, upon checking in I was told that a king would not be available since most of the hotel rooms are doubles. I went up to the room - and then the keys did not work (had to then go all the way back down to get the keys activated). The room was ok - but not as clean as I would expect from a Hilton or another hotel in this range - hair around the tub , in the corners and dust all over the bathroom.
On my first morning there i had the security lock on the door - thankfully because the housekeeper did not bother to knock prior to just opening the door! when she slammed the door into the security lock she just closed it again ... no apology, nothing.
I never did get my room cleaned that day. The next day I called housekeeping as I was leaving to ask for housekeeping, although they replaced the towels, the sheets were not changed, and the bathroom was not cleaned.
I had to extend my stay by 1 night, knowing that the hotel may not figure this out I asked at the front desk if I could just keep my existing room - to avoid moving for the additional night. I was told that was fine - no mention of having to do anything else! When I called to confirm this again in the morning I was told I would have to go downstairs and have my keys replaced (why they didnt do this the day before or tell me this previously i dont know! - when i went down I was asked "Do you want a king room ! because you were booked for one!" 
On the day i was going to check out (which is at 11am) I called at 7am to ask for a late checkout. The front desk person (i was i had taken their name) said no problem to check out at 1pm. Around 11am I was constantly interrupted by housekeeping - when i explained i had a late check out, they said "i dont know"... after this happened a few times, my husband called front desk and they said that there was no record of a late check out - although we used the hotel phone to call at 7am, and that since check out was at 11am we would be charged a half day stay - I feel that the hotel staff let this place down, they are not helpful and their communication systems need to be overhauled, ie if you speak to a guest on the phone and say its ok to get a king room, or late check out , then at the very least write it in the log! 
What was the worst is that instead of considering that a Hilton employee could have give us a late check out and forgotten to put it into the computer system - the front desk staff just assumed we were lying . 
There are many great hotels , within the same location and price range in the area - I will not be staying at this hotel (and will probably avoid hiltons in general after this stay - i have never been treated this poorly as a guest at other chains (Starwood or Kimpton for me!)