Poor Service No Satisfaction
Stayed at the Hilton because of the location. Had read a couple of negative reviews, but never thought that much about it knowing all Hotels will have a weakness. First thing we noticed is the TV did not have a picture when we checked into the room. The answer to fix it was send a repairman up whose answer was to unplug the tv wait a few minutes and try it again. On the second day when we said something to the staff again, they sent us a new TV to our room, the TV kept freezing up and you could not change channels or the volume. Instead of moving us to a different room, we were forced to put up with this all weekend. My wife called guest services at least 5 times. Their final answer to help satisfy us, is we will only charge you one night of Valet parking ($27) We have stayed at nice Hiltons, but never again at this one. I expected much more for a room that was $350 per night!