Crappy service
I stayed there for a few nights after I finished competing in a fitness and figure competition and this was suppose to be my holiday after all the hard work. I come all the way from Iceland and had been traveling a lot. When we came there to check in the girl at the front desk seemed to be very frustrated and tired an was not helpful at all and gave us keys to our rooms that did not work. The luggage that we had to leave in the lobby so that the bellman could bring it up to our rooms never came so we had to go downstairs again to go get it ourselves. The room was so hot and there did not seem to be air-conditioning in the room like on the hotel-description so we called the lobby and after an hour they sent a repair-man up to the room to fix the temperature. There were workers right outside the window ( and our room was on the 21 floor ) so we could not even open the window !! The room was very very small and no closet-space for all the luggage. Had to keep all our stuff on the floor and could hardly walk in the room because of so litle space. The hallway was painted black and was very dark, narrow and creepy. 
We are all fitness competitors and personal trainers so it is crucial for us to have a GYM where ever we go so we chose this hotel specifically because the gym seemed to be good ( from the pictures ) but then they told us that the gym was CLOSED and that we would have to go to another hotel a few blocks from there to go to the gym...ARRRGGGG.....by the way because firstly they gave us the wrong directons and secondly the wrong hotel name we never found this gym that we were suppose to use instead and it was freezing outside. So the whole vacation went by without getting a workout done and that really really pissed me off. They should have at least posted it on the website that the gym would be closed. Then we would NEVER have chosen this hotel. 
When we were leaving we had to keep our luggage at the hotel after checkout for a few hours because our flight was not until late that night and he man at the desk that took it for us was very rude to us and obviously tired of all the turists ( but hello you work at a hotel so get a grip man ) he was very annoyed with me when I asked him to take very good care of one of our bags because it had a huge, very expensive TV camera in it and a laptop. I asked him if he could see to that the bag would not get stuffed under some other bags and he just kept hissing at me that there was no space there so he could not make that promise to me. 
I know that the hotel is going through renevations but there is a long way to go and the staff was very unhelpful and did not even want to listen to what we were saying (but we speak good english so that was not the propblem ) they just didnt want to listen and did not do anything to make our stay feel welcoming. Its not our first trip to NYC but we will NOT be staying there again even though the prize is good I would have wanted to pay more just to get what was promised and a better hotel...like a WORKING AND OPEN GYM!