the pursuit of excellence achieved by this hotel..
We stayed here during our vacation to San Francisco and Napa Valley. Our booking was split into two stays as we spent a few days in Yountville. And on both occasions the Hotel Vertigo was an absolute pleasure to stay in. We had a beautifully appointed room with bay windows facing the street. The noise was quite minimal at night with the window and shutter closed so no problem there. A very clean bathroom and walk in closet completed the room. On booking in we were greeted by Sean who is as professional as you can get while also being friendly and happy to share his vast knowledge about San Francisco. We also got to enjoy the excellent taste in music that the other member of the front desk, Greg possesses, with our complimentary tea or coffee every morning. We had one little hiccup with our booking that the Manager Luis dealt with in a very understanding manner and resolved the situation in favour of the guest. Vertigo itself is very centrally located but just enough out of the CBD and downtown to give you a feeling of being part of a neighborhood. Though the the dynamic of the hotel is a little different to those that have bars or restaurants, I actually found this to be an advantage as the staff have that little extra space to help guests with issues such as where to eat or visit or how to get anywhere in SF. Overall then a wonderful hotel staffed by people who share a common goal to achieve excellence and who in my view, are succeeding... p.s. There was a guy from maintenance who's name escapes me, but he was such a good vibe every time we met him..telling me about places such as the Boom Boom Room and Starlight Bar..