Great location, service questionable
For a 4 star hotel in the New York financial district, I was utterly surprised when I asked the front desk for a hotel umbrella to walk to client meeting a few blocks away, that they don't supply any, and pointed to the shop for guests to purchase. Staff in the lobby, mostly bellhops, do not act professionally, fixing their belt buckle on the pants in the middle of the enterance, chatting loudly across the atrium and shouting out personal jokes over guests' heads. While it's a great location, rooms are comfortable, the service does not deserve its 4 star grade and prestigious landmark geography.