Don't waste your time or money $$
I often wondered about the mind of a person who writes reviews, and now I know....it's out of frustration & disappointment most times, this no different....The Dylan is a total waste of time and good luck getting the "night manager's" sympathy if your room is an oven....in fact, he'll even lead you to believe an engineer is on the way.....and when he doesn't show up and you call him on it...the fact that I'd been waiting for an hour and a 1/2 on an engineer cuz he said he would be sending someone up "right away"..when I phoned & he said they've been working on the system for days and when I asked if the thought it profession to lead me to believe someone was on their way and weren't he said "YES"....he clearly needs educated in customer service..my advise is to head to the Helmsley just one street over, it's FABULOUS and where I headed after 2 nights at this dreadful, overrated, EXTREMELY SMALL hotel