Property stolen; 'management' unwilling to help
The company I work for uses this hotel on a nearly weekly basis. In the few months I have been with this group, fellow employees have had roughly $1,000 worth of combined goods (including a wallet) stolen from their rooms while we were out on a job. When pressed to do ANYTHING, the man at the front desk (whom I later discovered was their maintenance man) flatly refused to help, stating that he didn't care if it was $300 or $3,000, he would do anything and that it COULDN'T have been anyone involved in the hotel.
The morning after the most recent theft the women who was robbed called the front desk and explicitly stated she DID NOT want cleaning services BECAUSE she didn't trust the staff. After we returned five hours later, she found that her wishes had either been ignored or simply not communicated. The most insulting part was that the cleaning staff DID NOT clean the room; they only made the beds.
When she confronted the head of the cleaning staff, the head point blank asked the woman who cleaned her room the day of the theft if she'd stolen anything or seen anything strange as though she honestly expected her to say ANYTHING other than "no, I didn't".
If she had not continued going over people to the next level of management, no one would have done anything what-so-ever. As it stands, she had to contact the owners and operators of this hotel who assured her they would conduct an investigation and replace her stolen goods.
My experiences with this hotel have largely been terrible and I CANNOT overstate the importance of finding virtually ANYTHING else. If my employers are unwilling to find us another hotel, I'm going to find different employers.