Unapologetic
Overall-Staff ruined it, parking is expensive, breakfast is lackluster, but location cannot be beat
Curbside Arrival- there was ample room for us to unload our vehicle, get a luggage caddy, and stage check-in prior to having to move the car. There are no bell hop attendants. You have to pay something like $47/day for parking. It is safe, lit, secure, etc
Room Availability-When we arrived at 730pm* none of our 4 rooms were ready; staff was unapologetic and kept citing a conference that let out late; blamed it on the housekeeping service for not being able to keep up with demand but that's obviously a management problem; we got into our rooms at 930pm!; guaranteed check in time is 330pm
Room cleanliness-room was clean, beds were cozy with 2 types of pillows: firm/soft; try to get a higher view if you can; there were lots of towels in bathroom which was nice and a large mini fridge
Breakfast-continental plus scrambled eggs, bacon and some sort of potato, good enough but not for what they charge
Neighborhood-Ive heard/read a lot about how the hotel is on the edge of the tenderloin district which can be a mixed bag. You're 1 block away from a fun little district that caters to young professionals or 28-somthings, not kids, meaning its safe and somewhat upscale. We walked back to the hotel at 3am and never felt unsafe. We never heard anything from the hotel and we were scattered all over the place. I say mixed bag even though we only had good experiences bc Ive heard how unsafe the district can be but if you go towards tenderloin and only venture up and down 5 blocks of the hotel you'll be fine.
*Front desk offered coupons for free appetizers in their restaurant which is basically bar food. I had to nag and work and then speak to the manager to get those coupons changed to free breakfast, but they only gifted us free bkfst for 1 of the 4 rooms that was unavailable and only for 1 bkfst. Again I spoke with the manager but what a hassle!!!