Bad comunication and bad customer relationship
We had the privilege to visit the Mondrian hotel in Soho.
The hotel is a real boutique hotel with a wonderful decorated bar and restaurant.
We got badly surprised to discover that the restaurant, the garden and the garden were under heavy reconstruction.
This part of the hotel is the main reason why we selected this hotel for our New York trip.
No one at the Mondrian warned us in advance of this problem and no one has proposed us somekind of compensation. They took our reservation and they did not tell us anything. It is very disapointing.
The rest of the hotel is OK but I would never have booked this hotel if I have known in advance the nature of these problems