Not Happy
Booked this hotel through a TravelZoo promo, was to be upgraded to a deluxe room. Requesting at time of reservation to be placed on same floor with a travel companion. Arrived at hotel before noon, room was not ready, told to come back at 2pm. Back at 2:30 only one room was ready. They put us in a handicap room on the 4th floor view a view of a stone wall and put our travel companion on the 11th floor. Completely not acceptable. Luckily on our ride down the elevator we meet the head housekeeper who helped us get another room, this time on the 12th with a view of street with some street noise but better. I don't want to hear the hotel is sold out when I make my reservations 30 days in advance. Last time I checked we did not require a handicap room. My advice to this hotel read your notes on reservations, your customers requests are there for a reason. Next time I will stay across the street at the Millenum with a room that has a view!