Very SPG Elite Friendly. Great Rooms and Front Desk Staff
We have stayed here 3 times recently. Two of the three times we were upgraded to very nice suites and given concierge lounge privileges every time – even though I had only Gold status the first two times. Front Desk staff always was very helpful, with Brian Scruggs being the most recent very helpful staff member. Parking is very expensive (more than $50/day…but that seems to be true for all downtown area Chicago hotels). Cheaper ($30/day) parking is available next door, but one has to either climb 2 flights of stairs or (as I eventually found out) enter hotel’s lower level on riverside of eastern side of hotel through or next to Chicago Burger restaurant and use an escalator. Also even when not crowded, doorman needs your car keys when you check in or checkout. The concierge lounge is huge (two stories tall!), and has, in my SPG hotel experience, a pretty minimal breakfast buffet. Aside from hard-boiled eggs, milk and some cream cheese, the only protein available is in sugary yogurt. You can get plain yogurt, but you have to ask in advance. No complaints about room- great bed, lighting, electric outlet availability, Internet, desk, temperature control and bath room facilities. Décor was pleasing