Will never return to this hotel.
I stayed in this hotel last week and it was a horrible experience. We booked our room through a third-party website and called the hotel to make sure we would be able to fit a cot in the room. We were told that would be fine. When we arrived, we were told that there would be an additional $20 per night charge because we needed to upgrade to a larger room in order to fit a cot. I understand if that is the rule, but the entire staff needs to enforce it if that is the case. We had been told over the phone this would be no problem. We got stuck in the elevator. Sure, they were able to get us out seven minutes later, but they acted like this was a normal occurrence and it was no big deal. The rooms are fairly clean. Not as clean as a nicer hotel, but alright. When calling for extra towels or a hair dryer, the staff was prompt. However, the beds are not that comfortable. When I asked the man at the front desk how to dial out on the room phone (it wasn't working for me) he explained how. I told him this wasn't working. He offered no advice except that they did not have a payphone in the hotel. When i told him that the staff was not helpful, he asked, "What would you like me to do, ma'am...lie to you?" Very rude and inconsiderate staff. I will NEVER stay here again.