If You Like Vomit Stay at The New York Palace
At The New York Palace we had the worst hotel experience in 30 years!
The sheets and towels and the room had a overwhelming smell of vomit. We immediately went down to the reservation desk and spoke to all of the reservation agents including the reservation manager. Every one of them told us there was a problem with the laundry that did their linens and unfortunately they had been washed with water that had been recycled and they did smell of vomit. We asked for either fresh sheets, to be relocated to a new room or have alternate arrangements made with another hotel. The manager said they would change the sheets but when we came back at 11:30 pm no one had touched the room. The hotel manager said he was sorry and he knew that the smell was awful but there was nothing he could do. We spent over two hours on a Canadian cell phone which cost almost $3.00 a minute and when we asked for a Taxi voucher to take us to a new hotel they would not give it to us.
How can a hotel still take bookings and not notify their clients of this problem.