Bears Football
The biggest problem we had was the "friendliness" of the lounge staff. They were too friendly. They would concentrate on one person or group and forget about the rest of the patrons. Not just one but all the staff. I would wager a guess that the bar could have made 30% more if the staff was properly trained. Saturday night instead of dining at the Chart house (to save money) we opted to eat in the lounge. We were shown to our table then 2 couples sat down beside us and were waited on by the same server except the server took their drink orders first and never came back to us in the 10 long minutes we sat there. We left and went to the front desk and complained and were given a VIP complimentary appetizer at the Chart House - big deal. I ended up spending an additional $60 at the Chart House I didn't plan to spend. Chart House food is good , we have one in Tampa.