Terrible customer service
I made a reservation using US Airways Vacations (don't do it!!!) for a 3 night stay for my wife's sister and mom. They arrived on Thu Oct 4th and were supposed to check out Sun Oct 7th. What happened is they came to their room on Sat Oct 6th in the evening and they couldn't enter into the room. The hotel checked them out 1 night before, saying they only paid for a 2 night stay. The only option the hotel staff gave to them is that they needed to contact US Airways to sort it out, they could do NOTHING to help them. What kind of customer service is that? Literally, "that's not my problem, I can do nothing to help you. Sorry". I personally contacted the hotel front desk and the person who attended my call was rude and did absolutely nothing to try to help solve the situation, the only answer was "you need to contact US Airways".
To add insult to injury, after the first 48 hours the room wasn't even clean.
I will never make a reservation again in this hotel. It sucks.