Check In
Long time Marriott customer. Arrived as walk in client without a reservation. The person ahead of me asked a reservation guest rep while she was checking someone else in, if there were any rooms available. She said yes. He went out to get his luggage. I was next, and called over by a concierge to check me in. He said I need a 3 night minimum. Person ahead of me that went to get the luggage, walks by me toward elevator for his room. I speak to Penny, front desk supervisor, she said there is a 3 night minimum stay, which I could not do because my flight leaves tomorrow. I asked if I spend $990 for 3 nights, then I could stay 1 night and leave tomorrow. She says yes, "thats just the way it is". I ask for her supervisor, I think Mike Depper, he states that both of them informed me incorrectly, that they were wrong, that Marriott doesnt require 3 night stay minimum. This, after I told him that I will not let this go and go to corporate on this. He back pedaled on their statements, so ultimately, someone was lying! Its crowded, dirty, and front desk is rude. Dont recommend