GREAT Customer Service
One of my managers always requests and stays at the InterContinental Stephen F. Austin property. And I always make my reservations directly with Elicia M. Elicia is so responsive and dedicated to exemplary customer service that I never have a worry or care that everything will be arranged perfectly, on time, and she adds that 'special touch'. My manager just recently commently that when he arrives at this property, he is greeted as a family member by all of the hotel staff. But he specifically mentioned that on his last trip Elicia made sure everything was to his satisfaction in his room, that everything was working properly and inquired if he had any special requests on his trip. She a pleasure to work with and the InterContinental has a real star with Elicia - the very best.