Noisy and worn out
My husband and I stayed in this hotel on a recent Thursday night after a late-arriving flight to rest up before our trip continued the next morning. We had requested a quiet room, and were given a room that faced the airport and a parking lot but were assured it was quiet. While the airplane noise let up around midnight, there was a lot of loud activity (loud conversations, doors slamming) in the parking lot. We had prebooked the hotel for the following weekend on our way back, and upon checkout I requested a room facing the courtyard, not realizing it was enclosed. Although we were returning guests and my husband has status in the Marriott reward program, we were given a tiny room with barely enough space to walk around the bed. The bathroom was so small that only one person could be in it at a time. We were revenue guests, not using rewards - not that it should make a difference. Noise from the pool continued until past midnight. Shortly after 6 a.m. kids began using the pool and shouting. The hallways were also noisy, with talkative guests waking us several times during the night. Bedding was fine, but the towels smelled awful, liked they'd been used to clean up after a sick person. The hotel is generally worn out, and I'm honestly surprised it's still part of the Marriott chain, where we typically have much better experiences. Another complaint is with the bus service. We were told that the bus picks up at the airport every 15 minutes, but we wound up waiting in 39 degree temperatures with lots of other people after 11 p.m. for over a half hour. About 15 minutes into our wait I called the hotel and was told "the driver left the hotel one minute ago." It took another 15 minutes before the bus arrived. The hotel is only a few minutes away, so my guess is that someone slipped up and forgot the late-night arrivals. We have no intention of using this hotel again.