dirty room, poor staff
We checked into this hotel late friday night (midnight) as we were traveling to Baltimore for the marathon. After checking in, we found our way to our room and after turning on the lights discovered garbage and old food sitting on the dressers/night stands. It appeared as if the bed was made and there were new towels in the bathroom, so we called to confirm we weren't in someone else's room. The front desk attendant told us this was our room and that there weren't any other rooms available, however she would send someone over to clean up the mess. My fiance then picked up the garbage and put it into a bag and when the employee that was sent came to our door (promptly) and he gave him the garbage. We just wanted to go to sleep as we needed to get up at 6AM the next morning. I then went to shower and discovered the shower was not cleaned, as there was old soap and shampoo stuck to the sides of the bathtub. We called for a wakeup call and the front desk attendant asked if everything else was ok. We told her the shower was not clean and we'd like it cleaned the next day. After the race (around noon) we found our way back to a still dirty room. I thought we would at least have been first on the list to get it cleaned since we slept in an dirty room. We then went to the front desk and the lady assured us she would give us a discount and a new room at 4 oclock. My fiance had to shower in a dirty bathroom as he had just run 26 miles. At 4Pm we called the front desk and they said they would send someone over with new keys for us. At 5:15 no one had contacted us in any way. We called the front desk again and they told us they were waiting on a cart for our luggage. We told them we had plans at 5:30 and would move our luggage ourselves, could they please bring the keys, they apologized and said yes. At 5:30 no one had made their way to our room. Since we had plans to meet friends, I then went to the front desk where 3 ladies were helping others check in. I asked for our new room keys and they said they hadn't assigned it yet. I am not sure why it took 5 1/2 hours for someone to do that task but I felt it was absolutely the worst service i have ever seen at a hotel. I would expect this type of service at a MOTEL. You advertised your venue as being the place to stay for runners during the Baltimore marathon but no one went out of their way to make our stay right and they had plenty of time to do so. We were going to check out and stay at the Marriott across the street but thenthe lady at the front desk assured us she would take care of it, and sadly she failed as well. 
We paid over $400 to stay in the facility for 2 nights. 1 night and most of the next day was in a dirty room. I compare it to a hostel when I was telling our friends about our hotel. Saturday night was much better but having to harass the employees to get what we should have received in the first place is not how I imagined our stay. We will most likely never stay in a Holiday Inn again.