A Hotel That's Really Operates on "Service"
Please allow me to say that my issues were resolved with top speed and with professionalism. The person I credit with articulating the issues and having them resolved so quickly is Ms. Jackie (The Operator). I explained to her that I had problems with my heat in the room and that it was very cold. She was able to get me assistance almost before I got off the line. I needed a refrigerator for my food and she was able to get me one to the room by the time I came back from Walgreens. The engineer was Bryan. I didn't believe he was the engineer because he looked so young, but he took care of my issue within few minutes and I was able to get to bed at a reasonable time in warmth. One final person I will applaud for excellent service is Alice, Front Desk. She was the first person I encountered and my check-in was done with care and flawless. When I got to my room and unpacked, I realized that I did not bring my laptop power cord. I went to the desk and she told me that she would look in to helping me and get back with me. I asked for information on a couple of clothing stores, because I did not pack a white shirt for my interview and she was exceptional in both names of discount stores and their exact location. The resounding theme of these three associates is their uncanny level of professionalism and can-do attitude. I travel over 80% of the year and this was my first stay at your hotel but I can guarantee that it will not be the last. As a member of the travel community (Travel Agent), I look for lodging partners where I can send my clients where they will be both comfortable and experience service at its best. I pray and hope that these comments are shared with the named associates and their direct supervisors. It is rare to encounter people who treat you like one of the family. Thanks for taking time to review my comments.