Too many things broken
When someone checks into a hotel room, they expect the things in the room to be functioning as intended, especially when the hotel bills itself as being "four star". The following things were not working or otherwise in a state of disrepair in my room when I arrived:
-The shower was a two panel glass door type with one panel sliding back and forth to allow to you to get in and out of the shower. The problem is that the panel that was supposed to slide back and forth was completing missing, forcing the guest to take a shower with a missing door.
-The TV did not work. I was advised by the front desk that I needed to push two buttons in sequence on the remote to get the TV to work. First the TV button then the cable button. The problem was after someone clicks on the TV button, the little green light on the TV goes on, but then both before and after someone hits the cable button they still have a black screen. 
-The desk lamp did not work
If any one of these three things were wrong I would buy off on the explanation that it somehow stopped working at some point after the room was last cleaned and before I checked into the hotel. However when three different things are broken, one of which is in plain sight (missing shower door) that explanation is a bit hard to accept. The hotel did offer to "send someone up to fix the TV". However, just as I would not want a TV repair man to show up at 11 pm to fix a TV in my home, neither would I want to bear that inconvenience in a hotel. I might feel differently if it broke while I was watching it, but not in a situation like this, where it was broken before I even arrived. As I see it, this is like renting someone a car where the renter is paying based on the amount of time they use it, then asking the renter to wait while the vehicle is repaired during the renter's rental period. In my opinion, necessary maintenance on rented cars, hotel rooms or any other rental item should be done on the owners clock not the renter's clock, and certainly not at 11 pm.
Although I see some folks liked the bed/mattress, I didn't find the bed to be anything out of the ordinary, except for the fact that, if you sit on the bed, be gentle as the bed isn't mounted to anything. When I sat on it, it slid across the floor. But for quick reflexes I would have wound up on the floor. I would not return to this hotel.