4 Stars, NO WAY!
First the positives...This hotel is a great location! Its a quiet location for being right on Broadway,but the positives stop there. We stayed a week here to do all things Broadway. This hotel is rated 4 stars by all the hotel websites. This hotel is worn out, the rooms are tired and they tout a 85 million dollar renovation. Wall paper curling at various places, baseboards beat up by vacuums and use. The bathroom was particularly bad, mold in the grout various places around the tub. The bathtub itself was peeling its finish off (the tubs were not replaced during last reno, they were refinished). Holes in the walls where a towel rack had been at some point. The legs to the vanity were very worn. In terms of service we were also disappointed. The television did not have ABC, PBS or FOX channels to name a few. We were told when calling guest services that sometime the satelite signal drops a channel intermittently ...we did not have any of those channels for the entire week. The concierge desk is amateur at best, very unprofessional, talking with one another and not paying attention to guests right in front of them. We will not choose this hotel next year for our annual Broadway trek. There are much better choices, do your homework!