Just Fine, Eventually
My wife and I decided to stay-cation and took the train into the city for a night away from our infant. We arrived early (at 1pm) knowing the room would likely not be ready, but we figured we'd check our bag and come back later. They were fine with this and accomodating, and to their credit the line moved nicely at check-in because most of the counters had staff. I was told I'd receive a text when the room was ready but when no text arrived at 4pm, I called myself and was told everything was in order. Our request was for a room on a higher floor, away from the elevators.
Upon reaching our room, it was on a higher floor (13) but the closest to the elevator possible - not so good for a light sleeper. I phoned guest services and requested another room, and our request was granted. We were indeed still on a high floor (11) and now farther from the elevator (great) but the room had obviously been freshly painted and we could not take the fumes. I called guest services again and was told they would come with air fresheners while we were at dinner. Two complimentary drink tickets were a nice touch from management for the rough start.
Back from dinner, still a noxious odor of paint. I decided I need to personally speak to management and went downstairs. I relayed all which had happened to the sympathetic front desk staff member, and he spoke to a manager and, though I knew the hotel was relatively full, we were redirected to a junior suite which met all of our original criteria (high, quiet). This really salvaged the night's stay and renewed my faith in the hotel after the initial debacle. 
The room was quite clean, spacious, the bed was comfortable and the big-screen TV was nice. The bathroom could have used a spruce-up but was big and clean. We found all of the staff we encountered to be friendly and helpful.