love new york
Unfortunately the room in this hotel did not live up to the usually Westin standards. The bathrooms really need to be fixed. There was ugly grout (mouldy?) along floors and tub area. The bed was not the usual super comfy bed we are used to and the sheets did not go over the entire mattress which means they need updating also. The pillows were not comfy. We booked a premium deluxe corner room so was expecting a better room than we received.
We also requested higher floors which is part of the premium deluxe corner room but only got to the 30th floor (they do not start at 1, they start at 26 I think) so I would not clarify that as the higher floors - the highest is 45.
Overall this was not the standards of the usual Westin hotel room and should be RENOVATED.