Customer Service is Non Existent Here
I've never felt the need to write a bad review about a hotel but without a doubt this is one of the worst I've ever stayed at. When I checked in late on sunday night the reservation system was "broken" and it took 30 minutes to get them to give me my room, and I had to hassle them to actually get them to remember about me. The internet didn't work in the room, the conceriege couldn't be bothered to help me out when I forgot my toothpaste - I've stayed in dumps that will find me toothpaste - the guy here didn't even look at me when he told me where I could go buy toothpaste at midnight. The rooms are loud, the elevators don't come, the people that work in the hotel bar are rude to the customers. It's times square there are a thousand hotels; stay anywhere but here. I've never felt so insulted and crappy by the people that work here. I will NEVER STAY AT ANOTHER MILLENIUM HOTEL. The paint is chipping off the walls, the elevators are beat up and make a grating noise as they past each floor.