Good Hotel, not the "best" InterContinental experience
I stayed at the InterContinental San Francisco in early April with my two children and husband. We were there on the kid’s spring break from school. The hotel itself is very typical of an InterContinental hotel and I do mean that in a very good way as I love this hotel chain and stay often:
-clean
-modern décor
-thoughtfully located
-excellent service
-all amenities available etc...
However I just did not find the staff/service at this hotel to be particularly stellar (with the exception of the valet-he was great :) always smiling and friendly and doing his job to the best of his ability!) We seemed to have to make requests several times before they were managed properly i.e.; extra towels, room keys etc. 
Also the servers at the breakfast buffet in the morning never...I mean never cleared a plate during our meal which I find extremely frustrating and just poor service. A good server clears the plates as soon as you go back to the buffet. This did not ever happen which resulted in plates all over the table. It was just a mess and made breakfast so unpleasant that we went out for breakfast the next days. I also did not find the value in the food served for the $35 spent each, drinks not included. The variety was pretty poor, they did not replenish items in a timely manner and I had to practically beg for refills on coffee, mimosas, etc. I have absolutely no problem paying top dollar for a good breakfast buffet at a reputable hotel chain (the Four Seasons never disappoints!)This is why I suppose we were so dissatisfied with our experience here.
Overall the experience was not what I usually find at the InterContinental hotels all over the world; therefore I had to give it a 3. I hope they will take this information and improve on these particular points.