Amazing!
My boyfriend and I stayed here for 7 nights in April with Virgin Holidays and had the best time. The hotel is clean, the rooms spacious and comfortable and the hotel staff are very friendly and helpful (especially Matthew and Victor). 
This hotel is in a fantastic location, 1 minute walk from the Empire State Building (we had an excellent view from our hotel window), 2 mins from Macy's and around 10 mins walk from Times Square. 
If you are going to be having breakfast in the hotel, take a tip from me and get down as early as you can as it can get very busy and finding a seat can be a pain (the food is constantly stocked up so you won't miss out if you are a little later).
Other reviews have mentioned the lifts and I will be honest, the novelty of only two lifts does wear off pretty quick when you're standing waiting for one but honestly, you're in New York City, don't let the lift bug you!! 
I am desperate to go back to NYC as I loved it and will definitely be staying at this hotel again!