Great Hotel - But needs new TVs
This is our third review of the hotel. It continues to be a very nice midtown hotel in a great location.
Check-in was very convenient and the front desk clerk worked to get us a little better room. Housekeeping brought more towels very quickly and almost everyone we dealt with was very nice.
One strange thing, the TVs in the hotel are very outdated. It's not a big deal and certainly not a reason to avoid the hotel, but over the past two years the TVs have stopped working and needed to be reset at least two times. Hector from Engineering tried to help us out late one night, but wasn't able to. My wife actually was able to unplug the TV and plug it back in, which resets it. But then the remote didn't work. The interesting thing is that last year when we stayed here, we had the same problem. Certainly, not the end of the world, but inconvenient.
At check out I mentioned to Sokol the inconvenience and asked if we could have a bar bill from the day before removed from our bill ($37) he stated that he had no record of our problems because it wasn't entered into the computers and that he was not willing to comp the charge. I understood, but pointed out that I hadn't made it up and that I knew the name of the gentlemen from engineering (Hector) so I wasn't fabricating a story. His response was to print off my bill and hand it to me.
Once again, not a reason to avoid the hotel, but if you see Sokol, tell him I said "hi".