Really Poor Service
The hotel certainly has an certain art deco charm, and I have to say the rooms, although small (it is New York after all), are probably slightly larger than the average New York postage stamp size I have seen elsewhere. However, the service we received there was embarrassingly bad. After the first night of sleeping on pillows so soft that your face falls right through them, I called the next morning to see if it would be possible to get any other pillows for our room. Yes, they would bring us some foam pillows - thank you very much. Later that day (3pm) when we returned to the room there were no new pillows so I asked again, and again they politely told me - no problem, we will deliver them to your room. When we returned to the room after dinner and they still weren't there I called again, and they apologized and said they would deliver them now (11pm). They didn't. They were very polite each time I called (5 times total), but never once did they actually do what they said they would. One of the people I spoke to said she would inform the manager of the poor service I received, and again apologized. I never heard back from the manager.
The pillows weren't really that important and if they had told me that they didn't have any other pillows I don't think I would have cared. But they kept telling me that they would provide the service, and constantly failed to do so. I was embarrassed to mention it again frankly - and didn't say anything at check out. They don't seem to care enough about their guests, so I will not be staying here again.