Review of Recent Stay During Convention
I loved my recent stay at Hotel Icon in Houston from November 1st through the 4th, 2012. Erica at the front desk was absolutely fantastic at making my trip go smoothly. She made all of the inconveniences of travel go away and had a very pleasant personality that was constantly focused on taking care of all of the hotel's guests. I was with a very large group and she was helpful to everyone in my group, as well as everyone else i saw her interact with while staying at the hotel. The bartender in the lobby bar was also fantastic and took care of a lot of people (and the associated chaos) easily. Overall, everyone I interacted with gave fantastic customer service and made staying at the Hotel Icon an enjoyable experience. I have stayed there before prior to Marriott buying it and was pleasantly surprised to see the same level of customer care demonstrated under the Marriott ownership.