Pros/Cons and a disappointing mgmt
Spent 2 nights around independence day at the W New York. It was my third stay at this hotel - I know what to expect. But this time, it was quite disappointing.
Arrived at the hotel at round about 5pm. I already saw in my SPG profile that my cozy room booking (flexible rate) was upgraded to a studio suite or something (as being SPG Platinum member). So, I was quite happy that I received my first suite upgrade at this hotel.
Arrived at the hotel and tried to check-in. Nevertheless, my suite was not ready so far (5pm!). W asked whether we were able to wait for 30 Mins until it was ready. We accepted and had a short walk to Bloomingdales.
Coming back after 1h of walking, the suite was still not ready. Then, they offered a fantastic suite without view on 6th floor. We accepted this one. Found this quite odd. 
I had to ask for my platinum benefits, esp. the breakfast. But it seems that they didn't expect that somebody is requesting breakfast. Gave me a small card I should present at the W cafe in the morning.
The room was quite nice. Small living room and a more or less bedroom. I still enjoy the type of design. Moreover, the living room is very enjoyable. Breakfast is served in the restaurant or a grab-and-go breakfast at the living room (which I took as being platinum). The choice and quality of the continental breakfast was okay.
Anyway, we had a great independence day evening and day after this in NY. After our last and great dinner in NY, we came back to our suite at the W quite late. Opened our room and a nice huge cockroach made its way through our living room. My partner was really scared in this moment - and in just this short period of time, a W housekeeping boy crossed our room. It seems that he was not really impressed of this and called someone from the maintenance who killed the bug 5 mins later. Then the overall "perfect management" of the W starts:
Kick-off: Bug was killed
5 Mins later: Front desk called - truly apologize (never happend in this hotel so far ;) ). Will make a short note at the management office
10 Mins later: Management called - asked whether the bug was killed and offered a bottle of champagne. He ordered this immediately for our room
2 hours later: I put my do not disturb sign on the door (so no champange anymore / at this time, it was 2am!!)
8am in the morning: Management called again and woke me up. Offered me free breakfast at the restaurant. Denied because I already choose the platinum breakfast. Then, additional SPG points were offered as being SPG plat - no credit on my account so far (very poor!!!)
9am: Housekeeping called and asked if the bug was already killed (would I stay in the room with the bug?!?!)
11am: Check out - no question if we enjoyed our stay there. Just thank you and good-bye.
The Acura service to the W Downtown worked quite well. But we had to block the time for this 24h in advance.
Overall, this was my last stay at the W New York. Think that just the W Union Square and the W Downtown are really good choices for an upcoming stay in NY. It was a really disappointing stay...