Worst Experience EVER
This hotel has a Tower and Garden Rooms. I got a really good rate on Corporate Lodging so I was told that I had to be put in a Garden Room. This part of the hotel is connected to the Tower and overviews the pool and hot tub. The Garden Rooms are more like a motel then a hotel. Our room was on the 1st floor room 134. As soon as we entered the room we were hit by an odor which I can only describe as cleaning chemicals and a dank mold. The carpeting was old and the furniture was beat up and about 2 decades out or date. Every corner had cobwebs and the bathroom had a very large bug smashed to the ceiling that I guess housekeeping didn't think was worth cleaning up. The bathroom floor was filthy and the tiles looked like they have never seen a mop. The bathroom was like being at a Motel 6. The 19" tv was blurry and old. The beds were comfortable and clean but the rest of the room was a nightmare. We needed maintenance to come and help open the door that lead to the pool area. We went to check out the pool area which was nice, but the hot tub was cold. Don't think you can sleep in. The lawn crew woke us up with mowers & leaf blowers at 7:15 AM. We were booked here for 4 nights. We stayed one and checked out. When we complained to the front desk, the woman just handed me a card to whom I was to complain, like she has handed that card over a thousand times before. I guess this place gets good reviews from people who get rooms in the Tower, but how the Crowne Plaza could put their name on the Garden Room area of this place is beyond me. They should be embarrassed and ashamed of themselves. I would not stay here again.