Incompetent Staff
So unhappy with our stay on Saturday, a stay I was very much looking forward to. I booked our room with my debit card, as that is what I had handy at the time. However, when checking in I presented my credit card as my form of payment. Not an unusual occurrence, I'm sure. However, a check of my accounts later in the day showed that the front desk employee who checked us in charged the $50 incidentals fee to BOTH my debit card AND my credit card. I was furious. I NEVER presented the debit card at the time of check in and NEVER authorized it to be charged for anything. When I went down to the front desk to complain (of course, they didn't notice the mistake and let me know proactively), the front desk staff had no clue what was going on. She first tried to tell me that my room rate of $163 plus tax equaled $427 total. Then, after I explained over and over again the problem, another staff person intervened, took down my debit card information and assured me that the $50 charge would be credited within a few hours. That was Saturday night. It is now Monday afternoon. It has still not been credited back. I am about to call the bank and report the charge as fraudulent. I just cannot believe the ineptitude of the front desk staff. 
Then, when ready to check out on Sunday at 10:30 we called down to valet. The employee who answered informed us that due to the high volume of departures we should proceed down to the valet desk. Fine, no biggie. So we head down, give them our valet ticket and wait. And wait. And wait. Multiple hotel guests who requested their cars after us receive their cars and leave. And still we wait. A super friendly valet attendant checks on us twice regarding our car but it seems to have no effect on our extraordinarily long wait time. Finally, our car arrives and we hastily depart. 
Never again JW Marriot! The Conrad is the downtown Indianapolis hotel for me.