Dated room in disrepair + poor customer service
My husband and I stayed in a cottage room at the Arizona Biltmore this past weekend while we were in town for a wedding. In short, this resort failed to provide the most basic amenities that any run-of-the-mill hotel should provide (e.g. a clean, functioning shower), and we wish we had stayed anywhere else. Details below.
Guest experience: We were given a room with a tiny shower that did not drain properly, and the resort never fixed it, never offered us a different room, and never even apologized for making us shower in ankle-deep dirty water. Twice. Immediately after discovering the problem, my husband called the front desk to ask them to fix it while we were away at the wedding. I have no idea whether they actually sent anyone over while we were gone like they said they would, but we definitely had the same problem the next morning. Only that time there was also black debris spewing up from the drain while my husband showered. He was so disgusted that he got out and finished bathing in the soaking tub next to the shower. I told the front desk about the problem at check-out later that morning, and the guy simply made a note of what I said without so much as an apology or even a look of surprise. 
The rooms: Perhaps the rooms in the main building are nicer / more recently renovated, but our cottage room was 80s-tastic, tiny, and a bit grimy. There were giant red stains on the carpet, the commercial ceiling tiles (that's right) in the closet were crumbling, and the shower walls were moldy (which made it extra gross that we had to shower in standing water). Also, the only surface on which to place products in the shower was a sloped soap stand, and every time the precious balance of bar soap and bottles was disrupted, we had to fish our stuff out of the wading pool below.
The shared amenities: The resort grounds are well-manicured, and the main building is interesting and beautifully appointed. The food and drinks were expensive yet very mediocre. Overall, we dropped $850 there in less than 48 hours, and I walked away wondering what exactly we paid for. Never again.