Stuck with a poorly cleaned smoking room
I booked this room through Hilton's web site. Three parties were lined up at the front desk when I arrived. The first party was told they had no reservations in spite of what the Hilton res center told them. The next two were told smoking rooms were their only choice but were offered cans of Febreeze if the smell was too bad. When I got to the desk, I knew what was coming even though my reservation was for a non-smoking room.
The room didn't smell too bad, though you could tell that smokers had been there. I could see, though, that the desk hadn't been thoroughly cleaned -- there were some sort of grease spots on the surface. The carpet badly needed cleaning -- it was sticky.