Utter disappointment
My family and I were very excited for our New Years Eve trip to NYC. I love Exhale and sushi both which are located here. The kids were thrilled; they love the city and when I told them I reserved Wii for the room they couldn't wait. These things mean a lot to a kid. It finally did arrived at 6:30 on our last night of our 4 night stay with dead batteries and with only one controller despite telling the front desk we had 2 kids. It took about 40 minutes and 2 maintenance visits to get up and running. The fact that the room had peeling wallpaper, frayed carpets, and no towels in the bathroom was just icing on the cake. Each morning we awoke to the smell of cigarette smoke (on a nonsmoking floor) and no promised daily newspaper. On 2 of the 4 nights the room wasn't cleaned until 5 PM. Honestly I hate complaining but it actually became comical. On January 2nd the room next door had a loud party until 4 AM! The hotel is very unlike other the sister Park Ave location which seems much nicer. So much for luxury.