An amazing hotel with friendly staff
Staff are very helpful and friendly. Really nice and clean accommadation ( never known aroom to be cleaned so quick and still look immaculate)and great location. Nothing seemed an effort with any of the staff.
Child friendly, but at the same time no children were running riot, so dont let this put you off if you dont have children.
Also pet friendly, but again no barking dogs were heard and rooms did not smell either
We were travelling with a 3 year old.At check in our little boy chose a free gift from the treasure chest. The door staff were great and really friendly with him too. 
The hotel lays on for free hot chocolate in the afternoon with lots of different toppings and early evening wine tasting and warm cider. Definately missing these :(
My mum had a special birthday whilst we were there and due to late email replies organising the cake, Terry from conceierge popped out to local Safeway to pick up a birthday cake for her. An email was sent a few days before we arrived, asking if there was anything we needed help with and to email the hotel. I did get replies back via this email really quick. Just seems to be emails via the website that i had problems with
We had problems printing our boarding passes out in the business suite and as soon as we spoke to Front desk they had it all sorted and we checked in on our flight.
I was unfortunately taken ill whilst staying at the hotel and my husband called front desk at 4AM asking for a local doctors number. Within minutes a duty manager was up to our room asking how he could assist us. Following day a card and chocolate were left in our room. These sorts of gestures really make a difference. We had to extend our stay due to medical concern and Taylor at Front desk was really helpful with sorting a room for us.
The only tiny tiny grumble i have, is that it takes a while for emails to be returned. If you email through the website, so may be best to call direct with any questions. But that really is a tiny grumble.