TERRIBLE CUSTOMER SERVICE!!!
I have stayed here twice, but will never return. I live in NYC and decided to stay a few days between apartments since the price was reasonable. The gentleman who checked me in was very cool and upgraded me for free to a suite when I had paid for a room. The next day the reception called to demand I leave my room, although I had extended. I tried to give her my confirmation number on the phone, but she insisted I come downstairs with all of my things and talk to her in person. As I said, I was between apts, so I had 4 heavy suitcases. I asked if a bellhop could meet me there to help, they refused. After waiting in line for an hour, a woman named Natasha at the reception went out of her way to insult me and refuse any help at all. Security meanwhile locked me out of the hotel room. Eventually they opened my room back up, moved my luggage to the smaller room, and I stayed the remainder of my time. There was never an apology for their rudeness, thanks for my money, or anything.
The second time I stayed there was this week. My sister went to the hotel before me with my credit card. We have the same last name. Again, an hour long line. They refused to check her in since the reservation was in my name. I called the hotel, called hotels.com, tried to reason with them. They were very rude and uncooperative. After a headache and a half, they eventually let her check in, as if it were a favor.