Great Location
As hotels go, it's okay. Nice big rooms with a kitchenette. Shame they don't have a restaurant - or even a bar. Have stayed here several times but for me, it's always the location that does it. Right on Broadway with Central Park a couple of blocks behind you. There are lots of fabulous bars and restaurants all around the upper west side so you're spoilt for choice. I have always found the staff to be efficient and courteous but not exactly friendly. However, this doesn't really matter at all because of the nature of the hotel, you only really have to speak to them whilst checking in or out.