Worst Hotel I've ever stayed in
I checked into this hotel with expectation of staying 5 nights – When I checked in all they had was handicap accessible bathroom - not the best but I took it. Unbeknownst to me their handicap bathtub is 12 inches high so definitely no bath and shower head about 3 feet from bottom of tub – perfect if you are 2 FT 5 but unfortunately for me I’m 6’1
Also AC Barely worked – HOTEL UNDER REMODELING – Honestly not just saying it old carpet, Elevator slow and rickety – carpet worn. All o their employees smoke on door on side of building so SMOKE SMELL wafts into the lobby - may give you the impression that’s it’s a cigar bar but they don’t smoke in there just smells LIKE IT.
I lived with it through 3 night and then asked to be moved front desk asked that remove belongings from room I had to get laundry bags as my suitcase damaged and had not replaced yet - Manager told me to ask bellman he was no help pointed me in the direction of another guy who I asked for bags this guy was irritated that I asked but gave me 1 bag I told him I needed 4 bags so he slammed them on the counter I took them went to room packed my things brought them downstairs 
Gave them to the bellman and he said we are not responsible for these as they are not in a suitcase I was so irritated I told him that I did not care just to take them and he told me not to get an attitude and that I was being disrespectful I brought up the that I thought they didn’t have to provide customer service because they were union – FIRST MISTAKE - 
He was totally being rude, unhelpful passing the buck basically 
I left but came back (I had just had my fill of bad service at this hotel) to tell the manager how unhappy I was with there service and that the bell staff were rude and in my anger called them [--] shouldn’t have said that but they honestly were sometimes even the most perfect people get pushed to their limits 
Manager assured me that they would correct situation and have me in an updated room by the time I returned to hotel so I left and went to my meetings 
What happened to CUSTOMER SERVICE THAT’ ANYONE PAYING $300 a night would expect? Do Holiday Inns not include in pricing? Seems odd that you wouldn’t every other hotel that I stay in does?
Is it because the staff is all UNION GUYS that only have to work at their own pace? Only do or allow certain things like using the luggage cart in the hotel? Is that UNION property? Not the Hotels? I really don’t understand and I wouldn’t consider myself slow but maybe I wear rose-colored glasses 
When I returned to ask for my new room key they told me that they had made an executive decision to cancel the remaining part of my reservation and that I would have to find a new hotel when everything in NY booked 
Staff Knew this would be hard as it was fleet week and everything in Manhattan booked that was less than $500 a night they knew that I could potentially be out on the streets of NY - luckily for me I wasn’t called the hotel chain that I stayed in most of the time and they took care of accommodations for remainder of stay – Lesson learned here – Stick with your Brand!!!!
I couldn’t recommend this hotel to anyone but if you do chose to stay here be prepared to possibly have to change hotels mid visit – Don’t expect ANY customer service and be warned that these guys stick together 
This Hotel is at best 1.5-2.0 star Hotel