Horrible Customer Service
This hotel has very poor customer service. I tried to order room service and the person who took the order had an attitude. They provide complimentary water bottles ...but small ones. No ice makers on the floors ... you have to call to have it brought to your room, which again, seems to be an inconvenience to the staff.
The doorman is great but seems to be the only staff who understand how to provide proper service to customers.
I have stayed in the Hilton and Sheraton just a few blocks away and both have been far more impressive in every way.
This is an overrated hotel ... costs too much and doesn't provide the right service to its customer.
I would not stay here again and would NOT recommend it to anyone else.