Bad experience for a Holiday Inn Express
This was a grave disappointment. Arrived with reservation for 2 rooms on Labor Day weekend believing we had snagged "best we could get" in Times Square area for a busy holiday period. I was shocked at the number of people crowded in the lobby (only 2 people on duty handling mass groups coming in off buses) and the manager had to take a key to override the stops for the Elevator to have people checking in, get to their rooms. Elevators too slow, take too long to go up and down stopping along the way. I walked the stairs several times after waiting over 10-15 mins for an elevator. Breakfast was crowded, very noisy, people waiting for chairs and tables - but food so-so. For cost of rooms, this place was dumpy and dirty. Dirty carpets, sink was not clean when we arrived (we found remnants (of something?) in it...rooms small and dank. People walking around barefoot...really? I was NOT impressed by the ridiculous cost of this room for the service/quality of product they provided. I would not recommend this hotel. We checked out after one night, cancelled remaining reservations and moved to a 4 star around the corner for almost half the price and infinitely better quality and service.