Poor customer service, lack of attention to detail
My husband is a Platinum member of Marriott Rewards and always books my reservations in his name. This is the first time that the check in staff demanded (I mean that) the confirmation number for me to check in. No other info would suffice, she made me feel like a thief. 
The paint on the bathroom ceiling was peeling off in large pieces and the air conditioning in the room was limping along, at best. The food area of the Concierge Lounge was a mess, the staff should tidy up now and then during busy times. Also, the coffee "to go" cups lacked lids one morning, that is a very basic item. The kicker was that I called for help to bring luggage down at check out, leaving my adult son in the room while I went down for our vehicle. After fifteen minutes, I went to the Bell Desk and inquired as to if someone had gone to get it. A rather surly bellman asked me if I had bothered to call down for help! I said yes, I had, and asked him if he would have posed the same question in the same manner to my husband. They also seem to find a way for two people to handle everything, seeming to force a double gratuity.