Not too shabby for the business traveler
I recently stayed at the Hilton City Center for a convention. Overall, level of customer service there is very high. The lobby guys are amazing, very helpful and incredibly nice. However, there were a few things that make it an average place for me, the frequent business traveler.
My room was nice, however my next door neighbor had a hacking cold and I could hear him most of the night. Rooms are not all that quiet. 
Also, the interior decorator of this place just went a little nuts with decorative glass and color in the lobby. The rooms are fine, but again, not in love with this place. How about you put money into the rooms instead of in your big fancy glass chandaliers? It was very close to the convention center, and they got me a car service to the airport, so all in all, it was a nice trip.