Should be amazing, but falls a little short
This hotel has lots going for it. Brilliant location - just a few blocks from Times Square, even closer to the Rockefeller Center, five minutes from Central Park - striking front desk and reception area, friendly (generally) staff and so on. Yet the little things lets it down.
If you book breakfast, you are directed to a diner-style cafe which looks like it has an impressive menu, but if you've got a voucher from the hotel, you can only choose from four meals - disappointing, especially if you've had good American breakfasts elsewhere. The bacon and waffle breakfast was especially disappointing and I was annoyed to be charged $5 for a glass of juice.
The rooms are ok. Mine had two bathrooms, oddly, and the air con was a little unreliable. Not having easy access to plugs was also a bind here, but apart from that, it was ok. The cost of wifi was also expensive.
Generally ok, but could easily be much better.