Great staff, hotel could do with refurbishment
Stayed at the doubletree for two nights for a family getaway. Location of the hotel is perfect, just two blocks from the magnificent mile, and three from the navy peer. The check in was effortless and efficient, however there can be quite a line waiting at the desk, at which point you'd expect more employees to show up and man the desks but this didn't happen. The hotel feels very outdated and in need of a refurb. The AC in the room is noisy but does its job. The beds are comfy. I want to make a point that all the staff from bellboys to operator is extremely courteous and friendly, helping you with every request. The concierge is very knowledgeable.
Thought the staff were perfect, the hotel feels to old for the money your spending. Next time well spend a bit more and stay a he embassy suites or the Sheraton.