New York City Getaway - Very Rough Start
As a preface, I hardly ever leave reviews, and am pretty flexible and patient when it comes to issues that may arise. My experience at this hotel, however, got off to such a bad start, that I felt it was necessary to voice my opinion and get the word out. 
I had booked this hotel through a Living Social deal and was excited to have found what looked like a very trendy and modern hotel so close to Times Square. As part of the Living Social deal, I was supposed to have received 1) A complementary upgrade to a Gotham Three Room type, 2) a "VIP Welcome Package" and 3) a $50 voucher to the hotel restaurant, Tenpenny.
All seemed to be in order - I had made reservations at the restaurant a month in advance and had successfully booked my room, letting them know ahead of time that I had purchased the Living Social voucher - yet things quickly unraveled as soon as we arrived on Friday evening. 
Upon check-in I again let them know that I had purchased the Living Social deal, which they acknowledged they knew about. We were then brought to the 2nd floor, and placed in a room facing the back alley - quite different than what I had expected given the description of an upgrade on the voucher. I immediately went downstairs, and was informed that they were sold out of the upper floor rooms, a point which was not mentioned to me when I initially made the reservations two weeks prior. After they checked the reservation system, I was told we could be upgraded the next day to an upper level room, which I went along with. 
After returning to our room, we noticed it was VERY chilly. Playing around with the heat, we couldn't get it to work, and found the unit blowing out cold air. A technician was sent up and ruled the heater broken. We were then moved across the hall and, to our dismay, found that the heater here too, was broken. After going back down to the front desk to let them know of the issue, they suddenly said there had been a cancellation, and that when we returned home that evening, all of our stuff would be in an upper level room, which we were ecstatic to hear.
Our problems were not over, however... I had booked a reservation at the restaurant Tenpenny a week in advance. When we arrived at our booked time, they told us they did not have our reservation. Fortunately, we were seated right away. Immediately it was obvious they were understaffed. It took a while for our waiter to greet us, and as soon as he did, we ordered our meals and drinks. After waiting for a decent amount of time, our food finally came out - yet no drinks were to be found. We reminded our waiter of this and he said he would check the bar. Our drinks finally arrived, to our dismay, after we had finished our entire meals. At this time, no apology was uttered nor was the problem even acknowledged. The manager came over to clear our plates, and upon asking us how everything was, I let him know the situation. He apologized, but did not seem ready to try and make amends, instead ambling over a few minutes later and dropping desert menus in front of us without a word, as if in assumption that everything was fine. Meanwhile, our waiter had yet to return to the table, and did not return for the rest of our meal. Finally, after dismissing desert, we received our bill, which had been cleared of the drinks - fortunately I had a $50 voucher, so we effectively paid what the dinner was worth.
Overall I was extremely displeased with this hotel initially. It has a lot of potential, and could be more than great with a little more careful planning and management oversight. Our new room was great, and we did not eat at the restaurant for the rest of our time there, so overall our experience greatly improved after this first mishap.