Zero stars if I could, worst experience ever.
If I could give this place zero stars I would. It was by far the worst experience I have ever had at a hotel. I've been promised follow up twice now from management at the hotel and still nothing.
First when I checked in Sunday evening there were dirty glasses outside my door, presumably from the night and occupant before. The next morning I awoke to find I was late due to the clock being 20 min late and my shower tub wouldn't drain, so I had to shower in standing, dirty water. The glasses were still outside my door 24 hours later, no one ever picked them up to clean it up. I called the front desk and asked for them to be removed, have my shower fixed and to correct my clock as I couldn't figure it out. The shower and dirty glasses items were addressed and fixed, but the clock never was (this is minor, I admit it).
Later that night I ordered room service. The next day I returned to my room at 3 PM to see my room wasn't serviced nor was the room service table (with left over food scraps) picked up and had been sitting in my room all day. I called to have my room service and the table picked up and left. I returned at 6 PM to find that no one still had come to service my room and table the room service cart as I had asked.
I asked to speak to Management Tuesday evening around 6:15 PM and Carin apologized and offered me my last night's stay there for free and room service that night due to all the issues I had been having with my stay. I was satisfied and thanked her for her attention to the matter. But then later that night another incident happened that has upset me beyond measure and no one wants to answer for it.
At 11:30 PM that night as I'm getting ready to go to sleep, I had to be up at 5 AM for my cross country flight, I hear someone breaking into my room. I rush to the door to see a man trying to get in. I ran to the phone and called the front desk crying and told them I needed help. The front desk attendant immediately called security and stayed with me on the phone. She was very nice and tried to keep me calm as I cried hysterically. Security never came after waiting for what seemed like an eternity. Then, the front desk attendant told me she was just notified by security that no one was breaking in my room but that it was security themselves doing a "lock check" on my room. Who does lock checks that late at night, on an occupied room?! And why would it be like someone was repeatedly trying to get into my room? I was beyond hysterical so head of security came up to apologize. A night manager, Lamar, was very apologetic and said he would notify Carin the head manager and he would set me up with some points for a free night or two elsewhere. I made it clear I had no intention of staying at the hotel every again but was told it could be used anywhere. He said he would email me the next day, Wednesday the 17th, but no email ever came. I was so upset and couldn't stop crying I was up all night and had a massive headache as I flew back to CA. I called Thursday to follow up with Lamar, and he said he was expecting Carin to follow up due to the severity of the incident. However, she never did. He said, again, he would email me about trying to make up for the incident, but again, it never came. No response from Carin, head manager either.
I'm appalled and still upset at how terrible my stay was and now becoming even more upset (and angry) at management there trying to avoid me and the situation. I was there on business, with 10 other co-workers, and my boss is LIVID that I was put in a situation like that. None of my friends, family, or my company now, will be giving them any more business.