Unacceptable Circumstances make this clean hotel almost unbearable
I want to first state that the location of this hotel is wonderful. Very central to just about anything you want to see as long as you dont mind a slight walk. The hotel is VERY clean much like the entire city. Front desk staff was very friendly and helpful. We were able to check in early and that was very much appreciated. 
However there were some things that were unacceptable. First of all I want to mention the concerige service. We had two occasions where we used this service. The first woman was amazing. She was able to provide great ideas for a night out on the town. She was friendly and personable and really enjoyed her job. I wish I had caught her name so I could have told the Hotel Manager about her because she was awesome. It was on a Sunday night and she was the only woman at the desk. However as amazing as she was we had a horrible experience with a different woman the next day. I wish I knew her name too but for an entirely different reason. We simply wanted to ask the best way to get to Ohare Airport. My friend who is from Indianapolis started our conversation by nicely saying "were not from around here would you mind giving us some directions?" The lady then said "Yeah most people who stay in hotels arent from around here" and she was NOT joking. Her whole attitude made us feel uncomfortable and like we were bothering her. This hotel should seriously think about training this women to be courteous. 
The second major issue I have with this hotel was the elevators. I get it its a big city, high rise building but when we got there a hotel staff member was standing at the elevator and he mentioned that he had been standing there for twenty minutes waiting for an elevator. Thank goodness we were on the fourth floor and were able to take the stairs but that was still a hassle with suitcases. They need a revamp on their elevator system. We met one woman on the stairs who had been there a week and she was taking the stairs every day from the eighteenth floor. 
I could have dealt with these issues and not have been so dissapointed except that I had a huge issue with the constuction. I get it. Its neccessary and I can understand slight disruptions like the front door not being accessable and the smell of new pavement. However it is completly UNACCEPTABLE to have construction workers jackhammering at 8:00 in the morning. We were awoken at 8am to an earthquake like shaking of the entire room. If this was ten or eleven in the morning I would not have had an issue with it. I understood they were doing construction when we arrived and yes I saw the letter from the hotel manager. Its not right for a hotel to disturb guests with a jackhammer that early and expect that a letter will make it all okay. They could have atleast provided earplugs. 
Will I return to the DoubleTree in Chicago? Maybe but I sure as heck will be calling to make sure they are not doing any consturction during my visit. And I will avoid the day time concerige lady.