Disappointed
I said at the Westin a few weeks ago. I was very disappointed by the service. Things listed on the website where not offered when I arrived. Lights were broken, no one ever came to fix them. I had previously booked another hotel and changed to the Westin, I should have stayed with the other. I am returning to NY in just a few weeks and Westin will not be my choice of hotel this time. Expected more with the hotel.