Poor Service.
I stayed at this hotel on a Saturday night and made advance reservations. I arrived at 5:00pm to find the lobby was full of people; I assumed it was a convention going on at the hotel. When I tried to check in, they told me that my room wasn't ready yet, even though check in was 3:00pm. I realized the entire lobby was people waiting for their rooms. I finally got into my room at 8:00pm and found it was dirty. Someone I rode the elevator down with said her tv was still on, and there were half filled drinks in her room when she first walked in. They told me I'd receive a complimentary breakfast for my kids and I for the inconvenience. So we ate breakfast. Now, I've returned home, and found they charged me for the breakfast. I've called accounting, and they won't return my calls. I could call it worse, but giving every benefit of the doubt, this is still very poor service.