Beyond Expectations
My experience began before our arrival. The Guest Experience Manager contacted me via e-mail to check to see what could be done to help with my stay. I explained to her that the trip was a birthday gift for my girlfriend and we would be traveling the day of her birthday. Upon arrival at midnight, she was greeted in the room with cupcakes and a note wishing her a Happy Birthday. The entire hotel staff was very accommodating by providing directions and suggestions. The location of the hotel was perfect. It was a brief walk to all that is New York. We had a corner room with a view of the lights of Times Square. The room was larger than expected and very clean. The tour bus terminal was just across the street. The subway station was just around the corner. The theatre district was just blocks away. Without question, Hilton Garden Inn Times Square will be our hotel of choice on our travels to New York.