Being honest..
We stayed in a Spectacular Room with two double beds and the room was quite dark. There were no main ceiling lights and instead we had to depend on lamps situated around the room. The room was an OK size but the bathroom was pretty tight. Housekeeping staff were amazing and the concierge staff that we were in contact with prior to the trip were extremely helpful.
However, as we were leaving, we booked a hotel transfer through the concierge and the lady at the concierge said it was not necessary for them to attach our name to the booking when we asked. Luckily my brother was hanging out at reception when the driver came 20minutes early and asked the reception who the transfer was for to which the receptionist had no clue! We only ever encountered the receptionist on the night shift as we checked in late at night and left early in the morning a week later and I guess to be fair, no one can be expected to be fully alert and friendly during this time.
It's a shame as we really wanted to like this hotel. Location is amazing (right off Times Square but you can't hear the noise) and interior is contemporary but it's the little things that really made us feel like it wasn't up to standard.