Terrible
My Organization decided to use this venue for a banquet that we have held for 3 years. The banquet was held at this same location last year and we were informed by the young lady working in the Catering Sales that the hotel was going through a remodel and would be in even better conditions for this years banquet. Needless to say the hotel was still under going renovations during the banquet which was horrible conditions for our guest. We also had issues with our Catering Sales person following up after numerous phone calls and e-mails. These issues have continued after the event when we attempted to make a complaint and still have issues speaking with someone to follow up. I personally booked a room to stay and was not pleased to have the odor of wet paint on the stairwell next to my room. We also had an issue with a guest that left some items that were placed at the front desk and when I called to inquire about them in order for them to be picked up I was told there were no items when the people at the desk never looked. After my out of town guest had to call back to the hotel in order for them to find the items. This is the worst customer service I have ever experienced and I will never stay at this hotel again. Regardless of a remodel, if you do not have proper associates in place their is nothing a remodel can do to change the issues.