Lovely hotel, convenient for a convention.
The staff is wonderful, the place is nice, clean, well organized. Why only 3 stars? they have the most irritating elevators I've ever seen! There are two sets of 3 elevators on two different walls. The doors to the elevators close so fast, if you do not have 2 people (one watching each wall), you miss elevators! It's like an old Pong game ... but you are the ball! The doors should stay open 5 seconds longer. More than once I saw others miss them when I walked up, so we split up the walls between us. The other irritant .. all the additional charges on the room service. Food total order was $21. Bill was $33. They add 18% gratuity, $4.25 delivery charge, and 7% sales tax. Now, I understand the 18% gratuity and the sales tax .. but what's with that $4.25 delivery charge? Profit on the food is not enough? It says (directly from room service menu) "$4.25 delivery charge which is not a tip or gratuity or "service charge" to any employee." So it's the hotel that gets it. No idea why they put service charge in quotes, either. I found it irritating, so they lost 2 stars because of simple things. Room was great though, housekeeping staff friendly, main staff on 1st floor very friendly as well.