hot, hot, hot
My husband, our 2 young kids and I stayed here Sunday 11/25 - Monday 11/26. My husband is a priority club member and used his accumulation of points to redeem for a reward night. The hotel is in a great location and check in went smoothly. We were able to check in early, which was great for us. Our room was clean and everything in order. When we first went to our room, it felt very warm in our room. My husband lowered the temperature on the thermostat and we left figuring the room would cool down while we were gone. We returned about 4-5 hours later and the room was even warmer (74 degrees). We opened the window, hoping that would help to cool things down, but it did not. We were getting ready to go out so my husband called the front desk to inform them we could not cool down the room. They said they would send someone up. We were told we didn't need to be there so we went out for the night. We returned about 4 hours later and our room was still registering 74 degrees. The panel to the heating, air conditioning system was left open and it appeared that the heat had been shut off and the fan left running. Even though the window was open, the room would still not cool down. My husband called the desk again to find out the outcome or if someone would be back to work on our system (even though it was 10:30 at night). He was informed by the front desk that the hotel is always very warm in the winter months as they usually only have the heat on and for some reason our thermostat wasn't working, but there was nothing they could do. They offered to bring up a fan for us, which they did. So, despite having a fan and window open, we spent an uncomfortable, sleepless night at 75 degrees in our hotel room. Needless to say, the next day was difficult as no one had slept! Fortunately this was our only concern, but unfortunately it was a big one. We were in NYC the same time last year and stayed at a hotel one block away and did not have this issue Not sure we will return to the Crowne Plaza.