Worst Experience. DO NOT STAY HERE.
We are from the San Diego area and It was our wedding weekend. I decided to book a suite for me and my husband along with 2 additional rooms for my friends due to the location of where we were having our wedding. When we checked in we were advised that we were entitled to a $50 per day food and beverage credit that could be used in any of their restaurants and the mini bar in our room due to the package that we had booked. I had ten reverified with the representative at the front desk that it did included the mini bar in our room and she said yes. When I received our bill via e-mail, I found that we were billed for using the mini bar. I then contacted the front desk at the hotel directly and I was advised that they could not make any adjustments and I would have to contact their accounting department the next day because they were closed. I then had asked the front desk representative if I had checked out face to face and had looked at the bill prior to leaving and had seen the charges, would she had corrected the bill at that time? She said yes they would have but because the bill had already been sent via e-mail she could not credit the account. Just a note. During our entire conversation not once did she apologize. Ridiculous! The next day I contacted their accounting department and was advised that the girl at the front desk should not have advised me of that because the mini bars where owned by an outside company. Huh? At the end of that conversation the accounting department agreed to credit my card. 
Another issue during our stay there was the hotel had young adults staying there which we heard were from some fraternities. The first night of our stay they played music but ended because we figured they had gone out somewhere else to party. The second night which was the day of our wedding, we arrived in our room at around 11:45 p.m. only to hear loud partying going on above us. My husband then when out on our balcony and looked up to their balcony and asked politely to hold it down because it was almost midnight and then were other guests in the hotel. The group then gave him some back talk so he advised he was going to make a call. He then contacted the front desk and advised them of the loud noises. They told him they would check into to it. He then told the front desk he did not want it checked into but that he wanted it taken care of. Some time then passed and the noise seemed to be getting louder. My husband then contacted the front desk again and advised them if it was not taken care of that he would just contact the police by dialing 911 and that the hotel could just deal with the police when they got there. He was then told no, don't do that and said they could transfer him to the hotel manager which they did only to have him remain on hold listening to music. He then hung up and dialed an outside line and called 911 since there was absolutely no urgency on the hotels part to assist us. After my husband dialed 911 and received their recording he hung up and figured the police would just call the hotel back. Immediately after he hung up the phone rang and some gentleman said that he was coming up to our room. We then let him and a security person in the room so they could come on and hear the noise we were encountering. They went out to the balcony and then the loud noise began again. I told the gentlemen that is what we have been dealing with . Then one of the gentlemen made the most ridiculous comment. He said it was a fraternity. I said what does that have to do with it as if because it was a fraternity they could make all the noise they wanted to. They then said they would go up there and after they did the noise had stopped.
This hotel has no concern for their guests and no concern at all for customer service. We could not believe we had to go through all of this during our wedding weekend. We travel often and have stayed at many, many hotels but this is the worst experience we have ever been through. I do have to say this hotel does have great views of the bay and downtown but if you are looking for views and not customer service and concerns for their guests, then go ahead and take your chances by having a terrible experience at this hotel. We would never stay here again and never recommend this hotel to anyone.