Crowne Plaza times Square - Almost great
First let me say, I travel about 2-3 weeks out of the year and have stayed at almost every hotel line possible. The service at the Crowne Plaza was exceptional. Best overall I have had in a very long time.
1. Check in--Rhoda at the priority check in was extremely helpful. She helped me to get into a room early so my pregnant wife could rest after a couple hours walking around NYC. She gave us a few great restaurants to try out and answered a number of questions my wife had. She was great!
2. Bar-- Drinks are well made, Bar tenders and servers were very quick and helpful. The went out of their way to get my wife a cup of hot water and lemon (something she oddly has been having cravings for)
3. Bell hop - at checkin they were great, they stored my bags when we first arrived and after I checked in I had my bags within 5 min, that is exceptional. At checkout they need some work. I checked out at 8am on a monday am it was slow but I waited over 30 min for someone to come up. I had to call twice. When he did show up he reaked of freshly smoked cigarettes. I was not happy at all. 
4. Parking -- The guys parking the cars were great, they helped unload the car and when I called to have it brought up they had it sitting outside waiting for me in 10 min. that is great.
5. Location -- you cant beat the location, it is literally on times square. my room looked right down on times square.
Overall a great hotel, just the bell hops need a bit of help at check out