Terrific service---special thanks to Rommel
I have a hard time understanding some of the reviews on this site complaining about the service at this hotel. We are diamond level members, but most of the staff would have no way of knowing this. This is our 4th or 5th consecutive year of staying at this hotel for a week with our daughters family including our 4 young granddaughters. During this time, we can't recall even a single episode where the attitude and effort of the staff throughout the hotel was not terrific. So we aren't sure what we are doing to receive such great service that a few others say they aren't, but it is hard for me to believe some of these critical reviews in light of our experience. This past visit Rommel who is the front desk manager was terrific in assigning us beautiful rooms that had to be adjoining due to our young grandkids. Roman and Alyissa checked us in and were great, Resaava was our maid, and she was also so friendly and courteous. We can't think of a single reason why we wouldn't continue to go back to this hotel, which is a beach front paradise, especially for kids.