GREAT customer service
My younger daughter scheduled a weekend with her sister and 8 friends to visit Austin, dinner downtown and 6th street. They wanted to stay downtown but the prices were too high for college kids. The Renaissance was a WONDERFUL substitution. My husband and I stopped at the hotel the night before to find out if the kids would be able to get into their room early as most were driving in from out of town and wanted to change before they went to their dinner reservation. The front desk was wonderful, suggesting a different room arrangement, with a conference suite that had a table, couch, wet bar, big screen TV. They let us look at the room, when we approved, made the change and allowed early entry the next day for us to decorate and bring snacks and drinks to the room. The kids left downtown and really enjoyed being able to hang out together in a "home family room setting" playing games, watching TV, talking and snacking - so much nicer than sitting on the beds in ajoining rooms. The location of the hotel is wonderful, great food options (Truluck's for seafood, PF Chang asain, and many less expensive but great options). There is shopping at the Arboretum or the Domain is close. Easy access to highways. The thing that really made the stay great was the people who work there, from the doormen who were polite, welcoming and attentive (NOT talking around you to their co-workers like so many other places), the front desk and lobby workers who were helpful and friendly and the maids who were also cheerful and would answer requests promptly. Do ask for a room not facing the atrium as the views of the hill country are nice and the room would be quite. The staff will do their best to make your stay perfect.