Centrally Located, Average Service and Rooms
It is easy to get to main shopping drags and other areas, but don't turn left out of the hotel (literally); the hotel is very near the Tenderloin. Service is extremely variable: security guards can be very helpful while the reservations and concierge personnel may be professional but tend not go out of their way. The rooms are certainly acceptable, but the whole hotel is dated. The cleanliness is average. This is a gigantic hotel with three separate towers, which may explain the impersonal service.