Now I understand why Hilton dropped this hotel from their chain
As November 1, 2012 this is no longer Embassy Suites but another name just same hotel and staff. Hilton dropped all Embassy Suites that were 40 years or older and run down...this certainly is! Check in was great and I was surprised to see the GM at the front desk helping out. Starting with my room...the carpet is filthy to the point where my kids were crawling across the floor and their hands, feet, and knees were dirty. They have these big tv's in the rooms and you really only get 15-20 channels which are not all that great or kid friendly. Hot water in the shower is nonexistent. I also don't have any heat in my room even with the thermostat set on 90 degrees...it only blows out cool air. Breakfast is a joke! They give you a punch card to get breakfast. However, if you go to breakfast while the rest of your family sleeps in, they oh well because the chef punches your card for that day. And you cannot take food out of the atrium area to your room. Which again means if your family sleeps in and you go to breakfast before them and the chef punches your card, oh well! The sign says they have a breakfast buffet as well but I never seen a buffet where it's not all you can eat and someone fixes your plate for you. When my husband and kids woke up, he used the punch card to get himself and our two kids breakfast. They chef gave him an omelet, 3 pieces of bacon, 1 sausage, and potatoes...really?! That's supposed to feed 3 people? So in addition my kids had cereal. This hotel is run down which explains why they were dropped by Hilton Brands. On a good note, Daniel at the front desk is very nice and friendly...Danielle isn't! She doesn't smile or say "thank you"! I only stay at Embassy Suites but this by far is up to standards...more like sub par!