Needs to up its' game
Location for the airport is acceptable, 12 minutes in the half-hourly shuttle bus. The price is acceptable as is the breakfast and room layout. What let the place down for us was the miserable staff on the reception and the faults we found in our two rooms. Things like bedside lights with no bulbs, toilets that didn't flush properly and even a TV that didn't work. We had arrived quite late so we didn't bother complaining but why should we have to?
Just a quick comment here about the customer care we have found so far on our journey from the UK: The US had a reputation for high service standards but that has dropped steadily in our opinion over the 25 years or so we have been regular visitors. Staff in hotels and on planes are often brusque and can barely raise a smile or make a friendly greeting. Restaurants and bars remain more switched on but the high tipping culture helps to maintain that I guess.