Not a business or convention friendly hotel
I stayed in this hotel for my wife's convention Aug 17-23, 2012. I regularly travel all over the world and had many of the same experiences as the other 1 star reviewers, with lame excuses for everything...
-Lack of insulation between the rooms, screaming kids next door all night on one night
-Expensive room internet, two tiers of service, for business travelers, in 2012, really? At least the "WestinPDA" wireless connection was free for Internet but with email blocked, again, really?
-No room refrigerator.
-Clunky TV software.
-Bad bathroom exhaust, no obvious fan
-Flakey portable phones.
-Thermostat controls set in "Eco Mode", hard to change for more air.
-Business Center is a complete and total joke and the front desk response was "that's another company". Hotels in the "Land Mass" (Mississippi) do a far better job.
---The $9.00 package handling charge for signing and moving across the room a package that only cost me $4 for overnight shipping from across the county.
---No access to printers from my laptop, had to use a memory stick to their $6.00/hr computer.
---$1.50/pg to print, no other way to print on a Sunday except... plan to go to the Staples downtown if you need to print on the weekend and need allot of copies, you know to get ready for your CONFERENCE. (The concierge was very helpful finding the Staples).
---Only staffed by 1 guy who was overwhelmed
-Everything is badly overpriced, I understand Boston is going to be expensive but the whole atmosphere feels like they are trying to gouge the customer at every opportunity.
-Pushy store staff.
On the more positive side..
-It seems management has worked at training the entire staff on customer service. The front desk was friendly and tried to be helpful when they could.
-Beds and shower were nice, in room coffee was very good.
-Housekeeping did come somewhat early (9:00) but were friendly and asked when they could come back
---On one occasion we declined service b/c we were going to be in almost all day, but they still took the opportunity to do a quick tidy-up and made the bed in the late afternoon when we both stepped out for a little while.
All in all not a good experience, a nice little Fairfield or Hampton does a better job. If you are in Boston for a convention, especially in the summer, consider staying down the street, truly on the waterfront or even across the harbor at the airport and take the water taxi ($10/person each way) then a 5 min walk to the Convention Center