Great Location, Great Hotel, Bad Payment Experience
This hotel is a lovely hote, with an amazing location close to navy pier and the magnificent mile. Lots of F&B facility (although i think its over-priced) and great rooms. For some reason, I was charged more on the hotel room than what was confirmed via email when i booked, and fixing the problem was a 2 day dilema that is still not solved. Not sure why the hotel doesnt have anyone on stand by to resolve such issues should they arise on weekends..i hope they resolve it, otherwise, i would never recomend the hotel. Pool needs more attention, as they have a great outdoor patio that shouldnt be missed for sun tanning.