PHL - Business Trip / Shuttle Services HORRIBLE!!! - No Brotherly Love there
If you can avoid this hotel DO IT!!! Try to the A-Loft hotel across the street. I stayed there for a week on business... I had a group of 7 colleagues with me who stayed there too… Let’s first start off by saying the Front desk personnel need some SERIOUS upgrades, with the exception of the kind lady who name I won't mention but starts with a K - she was VERY professional and kind. the rest of the staff would gather behind the counter and be very loud joking among themselves in the main lobby with customers attempting to RELAX; sorry if you are a front-line employee you are not to be conducting yourselves like that, that what break’s are for. 
I'm sorry Sheraton but if this is your standard at this hotel I will NEVER stay at the place again. To Sheraton Management and Senior Management your seriously need to take a STRONG look at how employee's conduct themselves in front of customer. Whoever is the District Manager or RVP please address this... you need to do an undercover shop of this location to see the REAL staff in action.
My group took your shuttle service one evening to Ruby Tuesdays and got there and back with no problem, so my group of 7 decided to take the shuttle again the next day and we got there with no problem but getting back was another story - we waited for over and hour for the shuttle driver to come and every time we called the Rude front desk would tell us the same thing that it's on it's way... FINALLY after seeing the Embassy's Suits shuttle for like the 10th time we asked if he could takes us back to our hotel, which he kindly did... turned out to be a great stop for him because we all tip him $5 ea. totaling $35 in tips for a 3min trip back to the Four points. What’s frustrating is my group was always tipping the Four Point Driver ever time he took us anywhere (Airport, restaurant) so I can't understand why this happen...
Alright moving on to the room - the hotel is dated and the main elevator requires some maintenance to speed it up. As for the BAR that is the ONLY positive thing this hotel has going for. I recommend Management to applaud and commend their efforts for taking care of the customers.... 
sorry to be so harsh but I'm only giving you the same BROTHERLY love I received from your STAFF.
In short if you don’t care about service then this place is for you.