Beautiful hotel
The Palmer House Hilton is a beautiful hotel in a great location. The lobby is breath taking and offers a couple different bars, including Potters Lounge, which are classy. 
The rooms are very clean and comfortable. I found ours to be a good size. One thing I loved about the bathroom is it had a long shelf added to provide counter space. I am big on counter space in bathrooms. Also, though the shower was large, and it took super human strength to turn it on, it has a very deep tub which I imagine is great for baths. The beds were comfortable, had a good number of pillows on them. The Wi-fi was fast considering how big the hotel is. Our room also had two closets, so plenty of storage space. 
Housekeeping was great and always prompt. A kooky thing, they still dress in the old school black and white maids uniforms. The black dress with the white apron. One day we were out literally just for an hour and a half, and by the time I came back, the room was already serviced. The hotel smelled really nice everywhere we went.
I received great customer service from Tracey at the consierge desk. She cut off the pesky clothes hanger straps from my dress and gave us a couple free passes to different venues. She was very smiley and very nice. 
Room service was very fast, which I was not expecting since the hotel is again, very large. 20 minutes and we had our food, which was good and the man who delivered it had good customer service as well. 
Overall, it was a very nice stay.