Terrible hotel if you care about having working internet or customer service
Where do I begin? I am staying at this hotel for the SES conference which is in the hotel otherwise I would have already left. On the positive side the location is great, but thats the only positive at this point. I am now on my 3rd room in this garbage can of a hotel. The first two smelled horrible so I immediately asked to be moved. I was finally moved to the 39th floor and the room here is okay. Problem is, there is no ethernet connection and the wifi is abysmally slow. I plan to post some some screen shots later that show how this hotel's wifi is worse than dial-up! Reason, I'd like an ethernet connection is that, I have a travel router, that I could plug in and fix the problem. I did bother to talk to tech support even though I knew it would be a waste of time, and they were completely unhelpful. In the end their suggestion was that ALL 6 of my wifi capable devices were the problem and not their network. When I challenged them on this by quoting speed test numbers which were lower than 0.2Mbps, they tried blaming the problem on pop-up ads/my internet browser! Sorry tech support, but I am not an idiot and resent being treated as such. POP-UP ADDS?!?!? SERIOUSLY?!?!?!
So because I desperately have to work during the day for the next three days and DO need a reliable internet connection, I have been trying to get into another room that has one. To do this, I have had to sit through nearly 10 phone calls with customer service and the front desk with about 80% of those people showing some major attitude and being rude questioning why I couldn't just work in the lobby and insisting at first that their wifi was fine, but then admitting later (when challenged) that there were widespread complaints. Finally they offered me a room on one of the executive floor which (when I arrived at) smelled really nasty and was in fact smaller than my room on the 39th floor. If you are paying extra to stay in one of those rooms, you are an idiot. The executive floor room was worse than my room on the 39th floor. I tested the wifi up there and it was equally as crappy. (less than 0.2Mbps). They did have an ethernet connection, but the smell was so awful, I didn't want to move for the 4th time and make my wife endure the nasty smell on top of being in a smaller room. I called the front desk again to ask if they had anything else that was at least the same size as my room and had an ethernet connection and was led to believe that they had larger rooms available on the executive floor but was never offered one. The person told me, that it must be that "you don't like the decor up there" so you "won't like any of the other rooms". I told her I didn't want a smaller room and could care less about the decor. No offer was made to give me a room upgrade or some kind of discount. 
Internet aside, I have to say the customer service here has been absolutely abysmal. I have talked to so many rude people that have given me a ton of attitude and grief for simply asking them to make good on their word that the Hilton has high speed internet in every room. I'll be sure to update more later, with photos, and screen-shots of the internet speed tests I have performed, confirming that their internet is positively awful!