Totally Disappointing!
Careful providing any sort of guarantee to these guys. Stuffed me with a $1,200 bill for one night, while not making any effort to re-let my room which i had to cancel on short notice. While the reservation I made was "nonrefundable," they made no effort on ACL weekend to re-rent the room. Told me they had a waiting list, and when I asked if they could give me a refund if they were able to re-rent it, they told me it was against "policy." Further when I asked if they were going to re-rent the room, they said it was their prerogative. No apology. No sorry. No nothing. 
Also, impossible to get a cab. 45 minute wait. No offer to help.
Restaurant is good. 
I will never stay here again. Stay someplace else where customers actually matter!