Courteous, but inconsistent
The staff were nice, and I liked them, but I had to perpetually go back to the front counter to get things sorted out.
My first room had an obvious ketchup stain right in the middle of the floor - the cleaning ladies had skipped the room somehow. The first bill they gave me made little sense, and I had to get to print it again in order to get my receipts reimbursed by my company. They got the Sheraton hotel points mixed up and I had to go back about that too.
They're decent people and they get things right on the second time, but there are definite process problems at this hotel.