Good location, attention to detail in rooms no so good
This hotel is in a great location for access to Broadway and Times Square and the shopping district on 5th avenue, even not too far to walk to Macy's in the other direction. It is a very large and busy hotel, processing a lot of people. In this sense there is not much sense of relaxation once you step out of your room. It is disappointing that the hotel restaurant is closed in the evening so you have to get room service or eat out. The rooms were clean and well presented but give you the bare basics only. There are no tea/coffee making facilities or mini bar fridge in the rooms which is not what I expected as these things are more or less standard everywhere else. Room servicing each day was efficient but basics were overlooked such as replacing the laundry bag, not providing more lavatory paper when the roll was almost spent and one day the shampoo and soaps were not replaced so I had to ask for some. Inconsistent number of towels and bathroom linen left each day - some days three towels, others one. This hotel did the job for me but for more than just a bed for the night or think next time I'll go elsewhere. Check out was excellent, quick and friendly and finally put a human touch to this hotel that is expert at mass processing - thanks Damien!