Great Lobby + Location, things get worse as you head to your room
**I am a Hilton Diamond Member** - which means I travel a lot and I generally only stay at Hilton properties....
My wife and I checked in Wednesday night with our toddler and were happily greeted by a very kind British chap. 
Now I have 2 things in my Diamond Profile - away from the elevator and a high floor. So when I was given a room on floor 9 I was a little sad, but perhaps that room would be a great one and I could look past that. 
The room I was given (9163) is probably the armpit-room of the hotel. I would expect to be given this room if I used Priceline and only paid $89. To begin, the room is crazy-small, like European size small. Secondly, it shares a wall with a freakin' row of elevators!!! No one read my diamond profile?!?! Earlier in the day, when someone put the crib in the room (thank you for that - it was nice to have it already in there so we could put our son down right away) no one thought - wow, the baby may not sleep well with elevators going up and down 12 inches from his head all night?
Needless to say, no one got a great night sleep well, which is disappointing because my wife had important business meetings the next day and I was looking forward to a few days of R&R.
We called down later that night and asked for a room change - no rooms available (and while I can't prove it - I'm calling "B.S.")
So I call down the next morning - 4 times in fact - because no one would answer the stupid phone when I asked the hotel operator to be transferred to the front desk. As i was on the phone, I got to gaze out at this ugly metal structure outside of my window (see picture). So feeling stranded and pissed at the hotel, I did what I have not done in 6 years - I called the Hilton Diamond Desk to complain. The front desk staff can't even answer the phone - I'm left with no alternatives. Well nothing happens, and finally at 1:00 pm, I go down to the front desk and speak with Derrick (who was very friendly and helpful). I told Derrick I was going to checkout if I couldn't get my situation resolved. Derrick gave me a new room and I was on my way. 
While bellman were offered (we were packed up though) changing rooms in the middle of the day with your toddler is no one fun. When I explained that later in the afternoon to Rasha (sp?) who called me in regards to Diamond desk complaint - I told her that it was a big pain in the rear, and that we lost a good night sleep "I'm sorry" is all I got in response. 
A stay like this really makes a frequent traveler wonder - is my Diamond status even worth anything? 99% of the hotels I stay at, I could care less about an upgrade, I generally put my head down for 8 hours and don't take advantage of any the amenities, I'm too busy. If being a Diamond member gets you room 9163 – then perhaps I should look for a new loyalty program. 
The location is great, the lobby is awesome. But beyond that the hotel is older (A/C sucks, and just in general very rough around the edges). 
Mr. Mehmeti - don't bother to comment with your empty apologies. You have one chance to make a first impression - and you guys blew it. You are lucky that my wife didn't take pictures of the pink toothpaste that was on the bathroom handles in room 9163, or the hair she peeled off the bathroom wall - because if she did those pictures would be up here. I’ll be at your property through Sunday morning – send me a up a note if you wish.
I travel a lot, and next time I think I'll stay at the Intercontinental up the street.