Right hotel, right place, wrong staff and management
I stayed there two nights for new years eve, payed 5 star fee , got two star service, door men and luggage delivery guy apparently was smoking good stuff......I gave my room number to him TWICE..after 45 minutes waiting; no delivery...... I had to walk downstairs (since check in at 4th floor wont help), found my bag and delivered it up stairs by myself since I couldn't trust them.......when I complained; they were trying to buy me a beer.... I think that's the only courtesy service you get when they drop the ball.....fire alarm went off twice at 2 am new years eve due to an stupid issue...guests were freaking out ....elevators were almost shot down... they kept their party keep going.....thanks god it was not a real fire otherwise we all would be fried.....bottom line if you are looking for a professional upscale place to stay this is not your place....but if you're trying to celebrate your 21st birthday; pass out drunk loud and don't care about others and have lots of money...go ahead you might like it....I WOULD NEVER GO BACK AND WONT EVER RECOMMEND IT EITHER TO MY ENEMY....