Hand Luggage Stolen from Locked Room at Reception!!!!
An hour before we needed to leave for the airport to return to the UK our hand luggage was stolen from the hotel secure baggage room behind reception, which has a security pad on the door. 
There is too much of this saga to write about but we have had to chase both the hotel & their insurers continuously. Now nearly 3 months down the line we have been informed by our bank that the cheque from their insurance company has been cancelled and the funds removed from our account, leaving us to pay the bank charges.
If you have a bad nights sleep in this hotel they seem to go out of their way to try and put it right but if your valuables and irreplaceable personal items are stolen, it seems that no one is the least bit bothered. To say we are angry is an understatement.