Wifi rip-off
A reasonable hotel, great tourist location, and the bar overlooking Times Square is great. But what's with this short-sighted decision to rip customers off by charging them obscene amounts for in-room wifi?
By no-one's standards can nearly $20 for one day's access be considered reasonable. And the hotel has the cheek to define "a day" as noon to noon. So if you log on at 11.45am, sorry for you!
This is short-term profiteering in the extreme. My response is simple - Renaissance has lost me as a customer, forever. I stayed in small-town motels in other parts of the US where free wifi was the norm. Catch a wake-up, Renaissance.