Taking Advantage of Customers
I stayed here this past weekend while in town to run the Philadelphia Marathon and was disappointed with the service I received at the Comfort Inn. The Philadelphia Marathon brings tons business to the hotels in the area, and by now they should know exactly what to expect and how to handle the crowds...unfortunately the Comfort Inn still doesn't have it down. Check-in was at 4:00 p.m. (which is late to begin with) and we couldn't get into our room until 5 p.m. However, customers that had not booked through the group rate that was provided to marathon participants were checked-in on time. Clearly, the hotel does not care about the guests getting a reduced/group rate...so rude and unprofessional. Also, the fact that guests have to pay to park is insane ($23 a day). Lastly, marathon participants beware...the hotel claims that cabs will continuously come the morning of the race to take participants to the start, but that is a lie. It takes a long time to get a cab...so get to the lobby early! I will say that the room was fine for the type of hotel that this is...clean, etc. The hotel served a the purpose it needed to...a place to sleep that is close to the race, but they definitely need to show more respect for their guests.