Not really a "Grand" Hyatt
For those of you who have stayed at Grand Hyatts around the world, this is not a “Grand” Hyatt. While the impressive lobby with its stone Thai-inspired busts leads you to believe it is in keeping with other Grand Hyatt properties, everything you encounter following the lobby is unimpressive. Rooms in particular are diminutive (they call them boutique rooms) painted in a drab green accented by a vivid red wall painting by some well-known artist. The fixtures are motel-like, including a tv without digital reception and washrooms which are the size of a closet with a basic shower/bath combo; no marble; no private shower with glass; just your basic motel-style toilet. Likewise, there was no grand buffet for breakfast; only your basic fare for $21 a plate. On our stay, we had issues with cleaning staff walking into our room at 8:00 am and then, the following day not cleaning the room at all. While we were compensated for this we were, nonetheless, frustrated by the extent to which this property did not live up to the Grand Hyatt brand.