Would not recommend!!! Do NOT stay here!!!
We stayed at the hotel and blocked off many rooms for our wedding at the Peabody Library. We choose this hotel because of its location and because of previous great experiences I have had at the hotel through my work. Things have changed drastically for the worst!
We stayed in the Presidential suite for two nights. Our room was never made up on our wedding night! We returned to our room after our wedding and clean towels were thrown on the sofa in the suite but the room was never cleaned or the bed made! ON OUR WEDDING NIGHT!!
The staff was extremely rude, in general! The valets, the front desk... very rude!
We had gift baskets for all of our guests to be given out at check-in, several of them were not given out and we were not informed until we checked out on Sunday, the day after our wedding and our guests had already checked out!
One groomsmen was given a key to someone else's room; he walked in on the other people!
Several of our guests inquired to the location of Peabody Library, where our wedding was being held (it is one block down the street) and were given wrong directions!
The hotel is under new management and apparently his goal is to run the hotel into the ground. He contacted me after my wedding and asked for feedback. I typed a long email giving details about how disappointed I was and he never responded! No apology, nothing!
We brought the hotel lots of money because this was the only hotel we blocked/recommended to our guests and I am very disappointed with how we were treated! It was quite disgraceful! I recommend the new management and his staff be required to attend some customer service training!