Never prepay for your Hotel there
We stayed in a suite on the 8th floor. I had prepaid for our room to save some money and get this expense out of our way. First of all this floor was suppose to be non smoking but over the whole weekend you could smell pot and cigarettes all over the hallway. Our room was cleaned nicely and they Ladies where really nice when I ask for extra coffee. On checkout came our big surprice: I got the bill that mornig under the door and checked it and was wondering why it said I paid on the 10th when I had prepaid way before that. I logged into my bank account and sure enough, not only was my room booked off again ( almost $700.00) but also $50.00 per day for a total of $150.00 for my 3 day stay. I knew I was going to be charged with the parking and one breakfast, but this was extra. So I went to the front desk and ask. The first Lady there had right away a bad attitute with me and really didn't know how to help me, finally the day manager came. She was very nice and truly tried to figure this out for us. She even called my bank, but it was on a Sunday so they where closed. Anyway we finaly got the money replaced 2 day's later, but the $50.00 a day charge that was suppose to be a deposit for damages never was. I e-mailed the Hotel manager about it but never got an answer. We didn't damage anything or took anything from our room, so I still can not get an answer why we never where refunded. For all my trouble I got a free breakfast, but since I was an HH member before and had ask the hotel to check it, but they never did, that was sensless. Instead they signed me up for a new Membership and gave me 1000 points....7500 is the closes for a stay. We where on a limited budget for our trip , and because of the delay with the money taken out off our account our trip was cut short, we had to go straight home instead of spending a night in Washington DC like we had plant. I will never prepay for a hotel, I will not use my credit card on one again and I definatly do not recomment to stay in that Hilton. Thanks God Bless Lynda