Disorganized staff
The entrance into the hotel is not well laid out. It took both of us several moments to recognize the reception desk was at the far end of the very busy lobby. After a substantial wait to check in due to what looked like inefficiency of reception staff I requested a room with a water view. We were given one on the 17th floor. After several attempts to open the door with both the two card keys we were eventually able to get in, but only to discover that the room was already occupied!. Back down to front desk to try again. They offered a poor apology with a lame excuse that the computer was not always up to date (?) and gave us a room with no view to speak of on the 10th floor. They were obviously confused how this mix-up happened. It took 5 attempts with the two key cards to eventually open the door of the 10th floor room. After briefly checking out the Terrace Garden for drinks we opted for some place else which was much quieter in ambience and with a better view. Next morning we chose to go out for breakfast rather than risk further disappointment in ambience, quality of service and value.
The hotel was renovated, but in garish taste in the hallway carpeting (three different patterns happening at once), and appeared to be overly busy in decor of the two bathroom wallpapers, elevator, etc. We even joked that the hotel had overpaid for the interior desgin consultant hired for the renovation.
Upon check-out we were not even asked "How was your stay?" or anything inquiring in that manner, we were glad to escape the lack of attentive service. Not to be recommended in our opinion for couples and won't go back.