What Happened to customer service
When I was checking in at 2:30 in the afternoon I was told that they gave away my smoking room and I was not able to get a first floor room as well. As I showed my frustration, the desk clerk told me that she wouldn't mind me cancelling my reservation because they were over booked for the night. As a seasoned traveler I have never been told that the hotel did not want my business. The Hotel was nice but the lack of caring from the staff was just rude... I will not stay there again..