bait and switch
got to the hotel at 4 pm and was told that my room was not available...was told that i needed to go to a sheraton 20 miles away...they said they were unanable to notify me as they didn't have my email on file...i then showed them my reservation via my email from them...they said there was a computer glich...no apology no nothing...i then said i would not leave ..45 minutes later my room magically was available...on top of this..a competator hotel called the day before and offered me a room as i was on their waiting list...i told them i had reservation with the sheraton up the street...they then told me that that sheraton has a history of bait and switch and a room for me might not be available when i get to the hotel...i didn't believe them..thouight it was sour grapes...boy was i wrong...to make matters worse when i called the sheraton chain to speak to a rep re. this mess...no apology was offered and they said they would take the info down,,file it and get back to me in 5 days...i will never stay at a sheraton again and you should think twice about staying with them...awful people working for this chain it appears..either on the front line or behind the scene.