No rest for the weary!
I reserved a room w/two double beds w/a city view. Upon arrival we were told they did not have one. It took about 15 mins to get an elevator to take us up to our room. The cleaning staff use the same elevators as the guests and many times we could not get on b/c the elevator was full of staff w/garbage or laundry. We were given a room with a king bed on the 10th fl. (1006) next to the ice machine. The ice machine is terribly loud and it took each person that wanted ice quite a while to get some out. The sign on the machine says that ice is available bet. 7am and 9 pm. Obviously, they do not turn the machine off. All night long doors were slamming and people were getting ice. Each time we finally fell asleep, we were awakened by the noise outside our door. It was hard to function during the day b/c we were so tired from a lack of sleep. The staff is polite, the room small and clean. Breakfast was good. The warm fresh-baked cookies during check-in were a nice treat.