Very poor customer service
We arrived from Australia for 2 days pre booked before, some or our luggage was lost by the airline, they told us that the luggage would arrive the same night,so we asked people from the front desk to advise us about it. When I rang them, they hardy said only " uhum" or "ok" but did not tell us anything about it, they did not bother! and we had not clothes to change, and we kept calling the airline asking for our luggage, and they already arrived to the hotel the same morning! None said anything to us, when finally we called them again, they just said "yes it is here".
Not a very nice experience in this hotel if you think about the amount of money you have to pay for the service that you do not get, specially when there are hundreds of nice hotels and probably cheaper that could offer you a nicer service. I would not book this hotel anymore, they are not nice, neither friendly and customer focused.