Poorly Managed
My family had a reservation at this hotel for a non-smoking room. When my husband made the reservation he made it clear that we would be arriving after midnight after flying into Phoenix. When we arrived at 1:30am we were told that our room was a smoking room and was the only room left in the hotel. It smelled like a casino and there was no way we could stay with my husband and daughter having a headache from traveling all day, me being very sensitive to smells and my other daughter had a cold. The front desk clerk had offered to spray something in the room but had no idea of how long it would take to work. We inquired about other hotels in the area but she said they were all full. We decided to leave and drive the 2 hour trip home in the middle of the night. What an inconvenience!
My family was in the hotel business for forty years, and I have a feeling I know what happened. Someone else checked into the smoking room that did not have a non-smoking room reserved. After they complained, the front desk staff decided to rent our room to them and let the night auditor deal with us when we arrived much later. Why didn't the housekeeping staff try to get the room smelling better during the day or anyone else once they realized they would have to place a non-smoking reservation in a smoking room? I left my contact information and asked for the general manager to call us but never heard from her.
I think this property is poorly managed. Before leaving I used the restroom off the lobby. It was a mess. I do not recommend this property and will not try staying here again.