Could be improved
Tried to check in early but were told to store our bag and they would expedite the process of preparing our room. Returned to the hotel desk at 2:50 ( check-in is at 3) and it still wasn't ready. We finally received our key and found we were on the 9th floor, after requesting a room on a high floor. So much for honoring requests.
The room was small, had a king- size bed and smelled musty or moldy. We ran the AC to try and mitigate the odor and the outside noise. Unfortunately when the thermostat reached temp it shut off and the room got very stuffy and the outside noise was intrusive.
We stayed 2 nights and didn't sleep too well because it was either freezing cold or stuffy and noisy, and the "adjustable" bed did not change from its firm setting when we moved the dial.
There is a coffee maker in the room and the bathroom had a walk-in shower in lieu of a tub/ shower combo. Neutrogena products were provided and housekeeping did a good job.
Pretty standard fare and we would not return.