I would not stay at this propery again
The Hyatt Regency Indianapolis is one of the older downtown properties. Half of the building is the main branch for PNC Bank the other half is the hotel. There is a large (read as "cold" and "loud") atrium between the two sides. The hotel is serviced by only one bank of elevators. During peak times there can be long waits to catch an elevator. The elevators are not centrally located to the rooms. The elevators are at the end of two long rows of rooms so if you have a room at the end of the hall you will have a long walk. There are no rooms "across the hall" since there is an atrium between the two sides. Individuals who can not, or do not want to, walk the length of a city block should ask for a room close to the elevator bank.
The hotel underwent an update for the Super Bowl so the rooms are modern and comfortable. I had a flat screen televison, fridge, safe and coffee maker in the room. The bathroom had a lovely Kohler sink, ionic haridryer and good lighting. The bathroom did not have a bathtub. There was a walk in glass walled shower. If it is your choice to bathe vs. shower, this is not the property for you. Those with small childen who prefer to give them a bath will not like this set-up. To the credit of the shower it was well constructed and there was never an issue of water spilling out onto the floor. The water pressure was fair at best. The water temperature was tepid and would never be considered hot or even warm. There was never an issue of steam in the bathroom. Note that was not because of superior vent. rather just luke warm water.
The internet service available at the hotel is sketchy at best. Service is $9.95 per 24 hours. There is a 24 hour hot line for assistance with internet issues. We called it after numerous attempts to connect and after six rings were sent directly to voice mail. If you stay here, bring your own wireless card. Or, walk over to the Circle Center mall or Panera and use their free wireless internet.
For the most part the staff at this property were helpful and friendly. We needed additional towels and after letting the phone ring 16 times the attendant who answered was kind and dispatched the towels in a timely manner. The young men working the valet service were polite and really hustled. Although the main entrance/valet area is under construction it was well marked for guests.
For the cost of the room, valet parking and odd inconveniences of the layout of the hotel, I would not stay at the Hyatt Regency Indianapolis again. There are newer properties in downtown Indianapolis that are all interconnected to the mall and convention center. The next time I visit this great city I'll stay elsewhere.