No complaints but consider the hotel's location.
I stayed at the hotel for 2 nights on 28 and 29 September 2012. Having endured a long taxi journey from JFK airport due to evening traffic, the check in was efficient. I found the staff to be pleasant. In particular, I needed an electrical adaptor to charge my mobile phone. The staff found for me one which I was able to take to my room and return to the check-in desk when I was finished using it. At the time of my booking, I asked for a room on a high floor which was quiet. I was given one on the 29th floor overlooking the site of the former World Trade Center. The room was large and the bed was extremely comfortable. Never heard a sound during my stay!
If you intend staying at the hotel just remember that it is located in Lower Manhattan round the corner from Wall Street. I suggest you use the subway to get uptown to the main attractions (the subway stations are right outside the hotel!) or taxis. Failing that you can walk but it is easier using the subway ($2.50 for a single ride) and you will not be as tired after a long day site seeing!