Everything lacking
No assistance, no help to carry bags. The room is ridiculously tiny, with one double bed and no room for two people to walk around. No place to put your clothes: no dresser, no closet, only a metal bar with two hangers. The bathroom inadequate, too, no place to put anything. 
 It's one thing to advertise your hotel as 'no frills' if it is value for money. This hotel is in a good neighborhood in NYC and we spent $500 for two nights and received very poor value.
I would not recommend this place to anyone.