Awful Customer Service
I was at the Taj for a wedding. As a part of the wedding party I drove in early to check my luggage to avoid any confusion. Even with my name on my bags and a bag check receipt, when I arrived back at the hotel later that day they had no idea where my luggage was. From 6pm until 2am I could not find anyone willing to help me locate my bags. Not a single person followed up with me. Every time I went to the front desk it was as if it was the first time I had been there. It just started the search process all over again. I spent 8 hours searching for my luggage and talked to 15+ people. Not one single apology or assurance that my bags would be found.
And the Air Conditioning was awful.