Nice hotel with poor to average service
We stayed in this hotel for two nights after spending time in DC and Virginia. I called the hotel on my way up and said that we will be taking light rail from Penn Station to the hotel and asked what stop we should get off at. The person I spoke with told me the stop, but neglected to tell me that the light rail was not running because of the Grand Prix. 
We arrived at the hotel and was greeted by a staff member -- there seemed to always be someone by the door outside. The front desk staff was not rude, but not friendly either. Whenever we asked someone at the front desk a question, they were polite but acted like we had interrupted them from doing something important. 
The hotel itself was clean and pleasant. Our room was spacious -- we had a living room and a seperate bedroom. I wasn't crazy about the bathroom setup -- the sink was outside of the bathroom and was kind of in the bedroom area. We could hear the Grand Prix from our room but did not hear other street noise. 
On our first full day in Baltimore, we came back to our room at about 4:00 p.m to find that housekeeping had not made up our room. We had our do not disturb sign on until about 10:30 a.m., but took it off around that time when we left for the day. We were irritated but didn't do anything about it. At about 4:30, housekeeping knocked on our door and asked if they could make up the room. At that point, we had been out all day and just wanted to relax, so we told them no and just asked for more towels. I thought this was poor service -- I stay at a lot of hotels and typically rooms are made up in the late morning or early afternoon when most guests are out. 
The location of the hotel is nice. It is a very short walk to the Inner Harbor and Power Plant Live. You can also walk to Harbor East. I believe that public transportation is available around the hotel, but it's hard for me to speak definitively because a lot of the routes were screwed up for the Grand Prix. 
The breakfast was above average with a lot of hot and cold options. There was plenty of seating in the breakfast room. The bar "17 Light" had great drink specials. The staff at the bar/restaurant was similar to the front desk staff -- not rude, but not friendly either. 
The fitness center was ok -- the machines were pretty modern and had an iPod/iPhone dock. The wifi worked well.