Top notch service!
I decided to take an overnight road trip to Boston. Since I had never been, I let Hotels.com choose the place and I'm glad I did! The convention center was very busy but the valet noticed me immediately and had me at check in within a minute. I checked in early and no one sighed and rolled their eyes like I've experienced at other hotels. Instead they graciously upgraded me to a harbor view and got me enrolled in the SGP rewards program. Room service was less than a 15 minute wait and I appreciate when I don't have to stop by the front desk to check out. The rooms were clean, the shower was great... I'll be booking with Westin for my upcoming stay in Hawaii because of the great service in Boston.