Avoid if you need a class venue for friends/business
I am CEO of downtown media company and hold business and social events all over the country---UNFORTUNATELY this hotel turned out to be a "Franchise" Hilton not a corporate hotel and they lack the accountability, quality and quantity of staff to serve a classy clientel.
We held black tie wedding at a loca museum for our daughter and had over 100 people staying at this Hilton. This hotel was ill-equipped to deal with even crowd of frat boys heading to a Phillies game much less our many family and friends from out of town and out of country. Embarrassing, frustrating and deceitful.
Check-in was disorganized; bridal party couldn't get into their rooms to change at 2:30, transportation "got lost" to and from the events. Staff couldn't answer questions. Hotel was packed but their was one bell man and one valet. Bar closed early with 75 of us, including the bride and groom--trying to order after the wedding (night manager lied to me citing "state law"--following day found out it was the "Franchisee" hotel policy not state law.
I do business with Hilton routinely--including 700 rooms in February for an event at the Hilton on S Michigan Ave in Chicago. Hilton is a predictably good chain--the Hilton Philadelphia City Avenue howver is a franchisee-owned hotel that cuts corners and is a second-rate experience at best.