Bad Service, Bad Facilities, Very Negative Impression
I am a heavy traveler stay more than 200 nights in a hotel every year around the world, of which a big contribution goes to Hyatt chain. I arrived Grand Hyatt New York on 24 January 2012 and am still here today, checking out tomorrow 29 January 2012.
I did not know a 2 star hotel could be named Grand Hyatt.
I choose Grand Hyatt New York because of my trust to Grand Hyatt brand and I felt betrayed. Took me, as a high ranked Hyatt Goldpassport VIP 20 minutes to line up for check-in, at 21:00 pm, which I find difficult to understand why was there so few staff at front desk.
I have requested for 1 King size bed as my usual preference, and was told that was not available. But somehow "magically" a room because available upon request to talk to Duty Manager? The room was however at low floor that receives no sun light, I wonder how many Hyatt Goldpassport VIP was staying that had higher rank than me?
The water pressure was extremely low at shower, took twice or trice extra time to wash off soap and shampoo.
The location was good but given the fact any hotel located next to a subway station in New York would in fact share similar convinence, so can't really give that much credit.
Charging for 1-800 numbers and while asked for an explanation what should such be charged when Hyatt is not being charged, my phone was forwarded to front duck which did not pick up and put through to a voice messsage.
Barrowed an umbralla and was asked for room number and "reminded" to bring back otherwise will be charged for umbralla.
Very bad experience, will NEVER stay at this hotel again, and advice to those of you are considering, DON'T. And share to news to your caring ones so they don't have to go though this.
This is my first review at TripAdvisor, and the motivation is to help other travelers avoid bad experience.