Average at best, lots of little annoyances
The Omni Parker House is a quaint, nice looking hotel in a great location. The room was clean. That's pretty much where the positives end. We were there because the reception for a wedding we were attending was there, and our one day/one night stay was one hassle after another. In fairness we were tight on time so many of the issues might have been less annoying if time wasn't tight. First, early check in was promised both by the person taking my phone reservation and by the online check in system which asked for a check in time. We were told our bags would be delivered quickly to the room but they took so long my wife had to get them herself. Then they couldn't find the wedding gift we had checked with our luggage while we waited for a room (it was eventually found). The hotel staff had no knowledge of the wedding shuttle despite the wedding host having discussed it with the hotel numerous times. The concierge finally gave us the shuttle time but gave us the wrong one so we missed it. No big deal except the concierge said the doorman was the only one who could call a cab and we couldn't find a doorman when we needed one, so we were on our own for that. The tub didn't drain and the hairdryer didn't work. The brunch tickets we were given had a fictitious room # on them (room 9000?) - a small thing but left us looking on the 9th floor for a brunch that was at lobby level. The front desk staff weren't very helpful or knowledgeable about the hotel. We don't need great service when we travel - just average service is good enough for us - but the Omni wasn't even that. If you want a cute hotel in a great location the Omni might work for you, but if you want knowledgeable hotel staff and at least average service you might want to look elsewhere.