Disappointing Riverwalk Option
Unfortunately, I decided to book a room at this hotel for our 22nd anniversary. After doing some research I found this hotel has terrace rooms with large furnished balconies. I called the hotel directly to avoid any "miscommunications" on the room booking, and made sure I received confirmation of a Terrace Room with king bed.
My husband and I arrived at the hotel after a six hour drive from north Texas, carrying our favorite Amarone wine to enjoy sipping on our terrace, only to walk into the room and find two double beds. I contacted the front desk and after receiving a call back from the manager on duty, I was informed they were sorry for the miscommunication but there are only five terrace rooms, only three have king beds, and I guess we arrived after others who had already selected those rooms.
This disappointment coupled with a few others, like the party (honestly, a party) in the neighboring room from 2:00 - 4:30 am, cemented my view that I had made a mistake in booking at the Westin Riverwalk. It's the "little" things that should elevate a hotel like a Westin, but the little things were what ruined this stay.