Nice hotel but disappointed with our stay
I booked this hotel as we were looking to stay in the area (Park Cities) and wanted a place for our expat (to new England) Texan kids to swim. The front page of their website advertises their beautiful pool and I called to confirm it was heated before booking. We arrived, put suits and floaties on the kids to find the pool to be cold. I called the front desk to inquire about this and the gentleman stated that "the last email he received said the pool heater was still broken. Sorry."
We had other plans for Dallas and were only staying for a night so we decided to tough it out rather than find a new hotel with a working pool. The kids were disappointed to not swim and I was disappointed to spend the extra cash on this 'nice" property with broken amenities. The hotel sent me a survey the day after my visit and I expressed this same concern but never heard back.
Plenty of other options in Dallas and I'll be trying them out on my next visit.