Surprisingly good
What’s the surprise? Well, this isn’t the newest hotel in that area but it has been well maintained and shares a competitive location with the Waldorf and Marriott. It does excel at service, as everyone from the desk clerk, bell clerks, security, concierge, wait staff, housekeeping, telephone operations…. were all first-rate (pleasant, helpful, and informative) and that says something very special is going on in this place/organization. The lobby is fun in its old-fashioned eloquence, and they had plenty of people to check what seemed to be lots of us checking in on a Friday afternoon for the weekend. The room was another surprise, as it actually had some “room” beyond just a bed and bathroom and we were quite comfortable for the two nights; even feeling spacious. The concierge helped us arrange a somewhat complicated shuttle routine to the airport on a raining Sunday afternoon, even providing umbrellas to borrow. It’s about a 10 minute walk to the theater district, if that’s your destination.