Not Impressed, Not Appreciated
This is by far the smallest room I have ever had. You could almost stand next to one wall and touch the opposite wall. Okay--I exaggerate a bit! At one point, I stepped the size of the room off--I believe, it took 12 steps for my size 12 foot to get to the other side (but, this was in May, and I could be off by a step or two). They had to put the bathroom door on a slant because otherwise it would hit the door to the room. Speaking of doors, you could see people walking by in the hallway underneath the door--it was cut way too short. This also made for a noisy stay. For the price, I was not impressed with any aspect of this hotel, and I believe there are many better choices. The furniture, carpeting, drapes and other furnishings did not "feel" clean, and or totally serviceable. Perhaps they were just old and in need of updating. You just can't get comfortable in accomodations like this. This was not what I expect from a Hilton Hotel.
Service was very lack-lustre as well. At one point, we needed to go buy toothbrushes--they didn't offer us any when we discovered that some toilettries had been mistakenly left at home. But, they sent us to a nearby Rite-Aid (I believe) that was already closed by the time we got there...the concierge really should have known that. There was always an extremely long wait for Bell service to bring the car around; and they would never look at you, so you didn't know if they heard what you were saying or not!!! When you pulled the car up, they would yell at you to just leave the keys in the car. I'm sure that practice will stop after a thief is walking by and happens hear that tidbit of info.
We ate in the lobby restuarant once--it was fine. I do not really remember anything spectacular about it, except, for a big guy (6'5"), I found the seating to be very uncomfortable. But, for average sized people, it might be fine.
But, the worse part about our stay was that I am supposed to be a well respected "status" Hilton Honors member. For my loyalty to the Hilton chain, I was afforded a room with a view of a roof, on an inside corridor--I hope it was one of the worst rooms in the hotel. Upon check-in, I requested the upgrade I'm supposed to be entitled to if they are available. But, before I could even get my request out good, I could see the young, and trained (as in Pavlov) desk attendant running over his well rehearsed company line in his head. He promptly told me that the hotel was filled to the brim and there were no upgrades available--eventhough this is a business hotel, and it was a Friday afternoon, at a time at a business hotel when all the business folks have checked out already, and are eagerly on their way home--I know this, because, this is normally me!!! I really do not appreciate people telling me a patent lie.