Good Hotel in a Very Busy Location
We originally had no intention of staying here, but our favorite San Francisco hotel was booked and we were able to secure a very good room rate, so decided to give this SOMA hotel a try. Overall, we were pleased with our visit, with a few reservations.
This is an extremely large hotel, near the Moscone Center, so it is heavily utilized by conventioneers and tour groups. Located less than a block from Market Street, the Westfield Mall and near Union Square, the area is extremely crowded and busy with traffic, pedestrians and the inevitable San Francisco street people. The hotel elevators and hallways are like a maze and rather confusing until you get your bearings.
However, our room was good sized, clean and quiet, despite the many guests staying over the weekend we were there. The maids were very helpful and accommodating to us. The front desk personnel were also helpful and attentive to all the guests, even when the lobby was packed with people coming and going. Our concierge, Dave, was fantastic, friendly and helpful, full of great, local dining information which we made excellent use of. I also noticed when the concierge line backed up, other staff members immediately came up to offer help to the waiting guests.
So despite the large size of the property, crowded with guests in an extremely busy location, the staff helped to make our stay very enjoyable. I would definitely consider the Marriott Marquis again, if our preferred hotel is unavailable.