Beware - Giant Red Cockroaches
We have just returned from a 4 night stay at this hotel in Boston. I have stayed at many Fairmont hotels around the world, but must admit this one was not up to the standard one would expect. On our second night we opened the wardrobe door to find not one, but THREE giant red cockroaches on the carpet. We managed to splat one, but the others got away...
We called the front desk and when the ast. manager came up to our room she apologised and asked if we would like to move rooms - Of course we did!
We were moved to a different room, and an hour later received a complimentary 1/2 bottle of sparkling water (?!) and a card to apologise for the trouble caused. 
The night before check out we received a copy of our bill under the door, and I was surprised to see no discount of any kind shown for the inconvenience. When we checked out the next day, I asked to speak with the manager and he then deducted 1 night's stay from our bill.
Overall the hotel is still very old fashioned (despite a recent $30 million refurb) The plumbing system throughout the hotel is poor - we had problems with the bathrooms in both rooms we experienced. Breakfast is over priced: Pancakes, Toast, Bacon Sandwich, Juice & Coffee $76
This is not up to the normal Fairmont standard. Whilst we loved BOSTON, we would not return to this hotel again. We also experienced the doorman chatting and not opening doors on more than one occasion.