Way Past it's Prime
The Waldorf is world known as an icon of of luxury. When I visited NYC, I wanted to try the Waldorf. It was my first visit and my last. The shine is definitely off this apple. The visit started with a long line to check-in. Upon entering the room (closet size), the decor was drab and dated. The bathroom had mold in the tub and the sink did not drain properly. When exiting the bathroom, there was a downward slope in the transition to the bedroom. Both my wife and I slipped. We notified housekeeping, but nothing was done in the two days we were there. On our way to dinner, we took the elevator and then a nightmare began. We pushed the lobby and when we arrived the door would not open. We pushed the door open button and the elevator shot up the the third floor and no door opened. Tried again and we shot up to the fifth floor. We pushed the lobby again and the door would still not open. We called security and after being asked if we knew how to operate the elevator, someone came to the door and told us to be cool and they would be back with tools. Finally after 20 minutes, we were freed. The hotel offered a credit of $100 towards breakfast. In the morning, we were told the credit only applied to the restaurant serving the buffet. The buffet was disgusting. Cold and brown colored food. We received the check and the $100 didn't cover it. Upon check out, we waited 45 minutes for our car after a $100 two day parking charge. The attendant was only interested in the tip and so was the guy bringing up the car. The bill was over $1000 for two days. This is a hotel that is living on its laurels and not worth you spending a nickel there with so many other great hotels in NYC. I am also disappointed in Hilton who now own the hotel. The Waldorf is not up to their usually high standards. Our advise is find another hotel and avoid the Waldorf.