Service was wonderful
I was there on business for 3 nights and the best part about the hotel was the service. The staff was very polite and accommodating. I had a couple of issues that they very quickly and graciously took care of.
The hotel was just redesigned by Yabu Pushelberg and the public areas in the lobby and groud floor spaces were, as to be expected, spectacular. Very tasteful and welcoming. During the evenings on Friday and Saturday, these spaces were humming and obviously was the place to be seen.
The rooms were quite nice, but you can tell, they decided to save some money in these areas. Although the overall design of the rooms were quietly elegant and very tastefully done,I'm sure the designers were aghast at having to reuse the existing beige wall switch and electrical outlet coverplates on their pristine white interiors. Those old style toggle switches were a glaring eye sore and I really hope that they will change them soon. 
Overall I thought the hotel was gorgeous and I really enjoyed my stay. Even if you don't get to dine in the Pump Room, you have to at least take a peak. You won't be dissappointed.