Great Location - the only plus
My wife and I started our recent coach tour of eastern US cities in New York. We had stayed in the Times Square area in a previous trip and we very pleased at the location of the Millennium Hotel.
Our problems started when we asked at check in if the hotel staff could assist us to locate the trip tour manager who was to meet us in the hotel. The front desk staff were most unhelpful and the best we could get from them was a description of the tour manager who they described as "a middle aged woman with a clip board" and she had been wandering about earlier in the day. We asked if they could page her or contact her in any way, despite asking this question of three different hotel staff we were told no in each case, as she did not work for the hotel. After hanging about the lobby for over an hour we eventually found the tour manager who informed us she was in fact staying in the Millennium Hotel and had asked the desk to contact her if any of her new arrivals came in. They evidently couldn't be bothered.
We were staying two nights in the hotel and arrived back at tea time on the first full day after sightseeing to get ready to go to a show. We only had a short time to get ready, and were disappointed to find that our room had not been made up since morning, we were going to report this to the front desk staff but as the queues were long and our time was short we had to leave. I have seen this reported on other trip advisor comments and obviously it is not a unique occurrence.
The room itself was a good size but suffered from air condition noise from the roof just below the windows. The carpet in the room was dirty, we therefore kept our shoes on when in the room.
The Hotel is in a great position, there is no getting away from this, but we feel that the the staff are complacent due to this. If however you put the great location aside there is no reason why anyone would want to stay here when there are far better hotels available in the Times Square area.