Overbooked and Understaffed
This hotel was way too crowded and understaffed. It was a major hassle to check in. The lobby was packed with people waiting for rooms to be available, the line to check in was always at least 20 people, and they never called us (as promised) to say our room was ready. We kept having to get back in line and try to talk to the front desk staff (they were unhappy and overworked). The most infuriating thing about this whole process is that we had booked a room on the executive floor and it seems we could have checked in upstairs (Floor 24, no key needed to access the elevator) but no one mentioned this - they just kept saying no rooms were ready. It was honestly the craziest hotel scene I have ever witnessed.
Room was very small, not updated, faced the back of the hotel, train noises all night, no extra blankets (call to housekeeping went unanswered; customer service said hotel was out of blankets), very dark, etc.
Executive floor amenities consisted of one computer and printer, bare bones continental breakfast, and a two hot appetizers each night. No other snacks or desserts. Honor bar required you find the attendant, order your wine or beer, and then they go in the back room and get it for you. The breakfast was completely full each morning with lines to get food. Seems like there is no limit to the number of "executive floor" rooms they sell. There is a Starbuck next door and a Caribou Coffee right out back. Trader Joe's down the street. Skip the Executive Floor and you'll have no problem getting quick meals and snacks in this area.
Really disappointing experience.