Lots of surface glitz without the backup
My friend and I waited in this hotel for two-and-a-half hours in smelly hotel rooms and an abandonded concierge lounge to be placed in the fourth room to which we were assigned. The first two rooms had sewer gas issues, and the third room had clear and recent cigarette smoke residue. The carpets and bathrooms in all FOUR rooms were visibly dirty. The room into which we were finally settled had a broken thermostat, which for the hotel's sake, was on super-cool, rather than heat. 
The staff, bellmen, service people, and waitstaff are lovely and very helpful. The upper-management and desk clerk (we dealth with only one) are rude, unresponsive, and unprepared to do their jobs. This is the worst hotel experience I have evern had and I have traveled extensively through the U.S., Mexico, Italy and Germany.