Fool Me Twice Shame on Me!!
This is the second time my wife and I have stayed that the Westin and both were complete disasters. The first was during my sister in laws wedding so we just chalked it up to the staff being a little overwhelmed. This time there is really no excuse… 
My wife had planned a surprise night away for Valentine’s Day where we were going to have dinner at 5:00 and then go to the Grizzlies game at 7. We arrived at 3:30 for check in and were greeted by around 100 people lounging around in the lobby and a line to check in that almost reached the front door. After waiting in line for about 15 minutes we finally made it to the check in counter where we were informed that there were no clean rooms currently available and that housekeeping was working on making rooms available as quickly as possible. They would not say how long it would take to get into our room just that “I don’t want to tell you it will be an hour and then you be disappointed if it takes longer.” We had dinner reservations at 5:00 and needed to shower and change before hand so I asked if there was anything he could do. He replied “Sorry. We can keep your bag behind the desk and will call your cell phone when your room is ready.” An hour later I called the front desk and was informed that our room was ready. 
While checking in I was informed that the hotel was not offering any discounts or concessions for the inconvenience. I asked to speak with a manger and explained to him that because of the lousy service and delayed check in that my wife and I were going to miss our reservations. I expressed my displeasure multiple times to which the manager just responded that he can not discount the room. The only words he really used were “no” and “sorry”. After about 5 minutes he offered my wife and I one free entre at the lousy restaurant Bleu, which is attached to the hotel, since we missed our dinner. I politely declined and he ultimately gave us a $30 discount on the room. I am uncertain why I had to argue with this gentleman for over 5 minutes before he finally did anything. You guys screwed up! At this point just try to make it right. 
After the game my wife and I decided to grab a drink and an appetizer at Bleu. It was cold outside and the restaurant was convenient otherwise we would have walked over to Beale Street. It was around 9:30 or so and there were probably about 6 other tables that were seated. We waited for about 5 minutes before anyone came over to our table and then another 10 minutes for our drinks to arrive. We ordered calamari and it was awful. The calamari was undercooked and very bland. In addition our server would not come by the table and at one point I went to the bar myself to re fill our drinks… 
It is a shame that a hotel with such a great location has such pitiful service. If you are looking for a nice place to stay downtown then stay at the Madison or Peabody Hotel. Although the rooms are not as modern as the Westin the building are historical and the service exceptional. 
We will not stay at the Westin again and I would strongly advise anyone else to stay away.