Bad Bad Choise
I want to start by saying there is no way that this is a 3 1/2 start hotel. It is a 2 at best. I can’t believe that this hotel meets the Crown Plaza standards. If so I am disappointed and will think twice about booking a hotel with them again. This property is not in the best of neighborhoods and I was worried about leaving my car with anything of value in it. There seemed to be a lack of management presence the whole time we were there. 
 We experienced what others have stated about tubs not draining. We were moved when I complained about this but I found it a little weird that the girl at the front desk said they normally don't do that? I guess we are supposed to shower in a tub that will not drain (gross)??? The hotel has a weird musty smell to it throughout the property. We found the whole place to be dirty in general the rooms are in need of an overhaul badly and are not cleaned very well. Dusty vents in the bathroom and dirt in the sinks. We stayed two nights and when we came back to our room at 4pm on the second day we found only one of the two beds changed???? The comforter for the second bed was in a ball on the bed and the bed skirt was sitting in a ball on the TV stand. When I told the women at the front desk about it she seemed put off that I was complaining. I even showed her a picture because I got the feeling she thought I was making it up. We left for the pool for about an hour and the bed was made when we came back. I would think that each room would have a check list that needs to be marked off for every room and signed by the housekeeper who did it. It is obvious that the housekeepers are not trained well, overworked and there is also a lack of supervision and follow up. 
The pool area was simply GROSS stuff floating in the water and dirty towels everywhere. The worst part of it was the lounge chairs COVERED in bird droppings. We walked back by the pool area the next day and the same chairs were still covered in it. No one in two days bothered to clean them off or move them from under the trees that the birds were in. This just shows you the lack of management this hotel has. How did the management of a 3 ½ star property not walk the pool area in the morning and notice bird crap all over the chairs????
 I also thought it funny that the signs of the hotel said a smoke-free property but yet there was always one or more people standing right next to the main door of the hotel smoking so we had to walk through their smoke just to enter this hotel. One of these people appeared to be a hotel employee???? We never ate at the restaurant because if the other areas of the property were so bad I was not about to be further disappointed by eating a bad overpriced meal. The whole hotel is need of a face lift and a good cleaning. All I can say about our stay was disappointing and gross. Be aware this is not a 3 ½ star hotel!!!!!!!!!