The Worst Experience!!
Wanting a special night for my boyfriend and myself, I made reservations 2 weeks before our arrival date, through the hotel. In addition, I added on the romance package, in room massages and dinner room service. When making the reservations, staff stated "that there was low occupancy and that they would get me a great room on a higher floor". It happened that the Parade of Lights was on this particular weekend, and we ended up on the 3rd floor. Shame on me for not questioning the location of the room at the time of check in. I didn't realize what I was in for. After spending this amount of money, I would of appreciated not hearing car horns, doors slamming, trucks driving by, and people yelling well into the early morning. We also went to watch an in room "R" rated movie at $18. The next morning, after not very much sleep, we went to use the coffee maker in the room, it did not work. Then went to take a shower, not a long one, and ran out of hot water.
I emailed the manager the next day with my concerns, a week and a half later, I still have not received a reply. The evening which was intented to be a celebration, turned into a long arduous night!! I will never patronize this hotel again.