Charged for a no show and showed poor customer experience
I recently booked and reserved a recent tripped through this hotel after reading great reviews. I booked in a week in advance in which I received an email saying a confirmation email will be sent shortly through my inbox and not my spam box. After a few days of worrying and nearing the the date I needed a hotel I called the front desk to check if my reservation went through. I gave them my credit card and first and last name. She checked and said I was not in the system or not reserved. I decided to give it time and gave it a few days. I called again a few days later and talked with a different front desk. Again gave them my credit card and name, the person checked again and multiple times. I asked are you sure, she sorry it didn't go through. As it was a days before I needed a hotel, I was forced to book at a later hotel thinking (since I was told) the order never went through.
Surprise surprise three weeks later as I was doing my company card review period it magically popped up with a $320 dollar charge. I guess it went through after all. I called both the reservation department and accountant department to get this resolved, they were far from having an a class customer service. No one answered in their supposed work time where I left voicemails. Finally I was able to talk to one couple days later in which she said sorry you were a no show. I kindly and professionally explain the situation where her own employees told me I was not in the system and I didn't have a room. She explained I should've still came and since I didn't then she'll still charge me the full price for not even coming!!!
I'm with a company and well tell everyone in my company not to use this hotel. Robbed me and I am disputing this charge as I refuse the company to pay for a room I never stayed in. It's as if she gave n excuse for her employees and nickel and dime the customers.