Location, pool
The location of the hotel really is it's only good quality. We choose this place because it had a pool (a must with 3 kids on vacation) and it's location (Times Square). Both of these requirements were well met. 
Unfortunately the remainder of the property is just not great. It is VERY out of date with peeling wallpaper, cracked toilet seats, dingy carpet, rattling air conditioner, poor lighting and not enough elevators. We had 2 rooms and it was clear the connecting door had not been opened recently as there was a layer of filthy dust and dirt along the floor and door frame. We had requested 2 doubles and confirmed this by phone 3 days prior to our stay, however when we arrived they only had rooms with king beds. No problem except the folded up roll-away cot delivered to our room had used bedding on it! Pretty gross. The pool seemed newer and clean but was shared with some type of health club. There were always several people swimming laps which limited the room for guests and kids to play.
The staff was neither great nor terrible. They seemed to spend a lot of time with logistics of the large student and tourist groups coming and going. 
For our next trip to NYC, we will stay elsewhere.