Missing the little things
I stayed at this hotel on a business trip for two nights. Overall, it was OK. However, I would not call it a luxury hotel. They missed on many little things. A couple of examples:
- we had no hot water one morning
- the clock radio had the wrong time on it
- the restaurant messed up our lunch orders and then the waitress tried to pretend it never happened
- I was on a conference call in my room the day of checkout and house keeping tried to come in to clean my room
None of this (except the hot water) is really a huge deal, but none of them should happen in a luxury hotel. so if you are looking for a buttoned up, luxury hotel, you should pass on the Ritz Phoenix.