NO INTERNET NO APOLOGIES
My adult daughter and I stayed at this hotel as we had a flight out of Denver the following morning. Our needs for an airport hotel were: Wifi in the rooms, 24 hour shuttle service, long term parking and a restaurant/bar open until at least 10 pm. This hotel SEEMED to fit our needs.
We arrived around 3/4 pm and check in went smoothly. We both had work to finish as we had left our offices early. When we tried to connect to the internet, it was not working. After trying everything possible (my daughter works for a computer related company) we called the front desk to tell them we couldn't connect. They treated us as if we had never seen a computer before and when told we had tried all the things they told us to, they said well, do you want us to come up and "show you how"? So we said Yes.........they, of course, couldn't connect either and perplexed said they would contact someone and be back "in a few minutes". Over an hour later we went to the "business center" which had two computers....luckily both available and connected. 
When we asked the girl who came up why she hadn't bothered to come back to our room or at least call, she said they were busy. Then she said she had just left a note for us in the room...............I have the note which says that they regret for the internet being slow (we couldn't get on) but "someone must be downloading a file." We were welcome to work in the lobby as the internet was working there.
Giving up work and doing the absolute necessities on the house computers, we decided a drink might be in order and tried to find the bar/restaurant. Turns out that we had been there and didn't realize it. The bar and restaurant consists of a 6foot long bar with 4 stools and some muffins in a case. So we had an expensive glass of wine "at the bar." Realizing that dinner might be an ordeal as there was no restaurant we were relieved to find that there are some restaurants near.......a cold and dangerous road to cross to get there. (no place for anyone who can't walk in the snow).
Then we set up the shuttle. Seems the shuttle is one van. It is available from 430 AM until 12 midnight. We had to (and were going to anyway) change hotels for our return.......and pick up the car later since we were going to arrive after 12 midnight.
The condescending girls behind the desk need some training. Our room furniture was very worn (think thrift store)as was the carpet. The bathroom was done very cheaply and the towels had seen better days. The heater did not work properly.........too hot or too cold.......so much for Hyatt.
The car park worked fine.