DIRTY, COCKROACHES, TERRIBLE SERVICE ETC...
This place was filthy and we found the largest cockroach in the room. The customer service was aweful, other than the 1 supervisor. The manager at the front desk did not seem very concerned when I told her about the cockroach and a bug that was on the bed. I asked for her to send someone up to my room to make sure it was not a bed bug. The air was not on at all and the customer does not have any control over the temperature in the room and the room was very warm and the humidity that the fan was pulling in, made the dirty carpet moist and stinky. 
The owner and General Manager DO NOT know how to run a business. For a St. Patty's day weekend in Chicago, there were only 2 bartenders on duty, both Friday and Saturday night. I felt terrible for those 2. Both nights, it took us 20 minutes standing at the bar to get served a drink. We actually walked out on St. Patty's day morning and went down to a bar/restauant that was 10 times as packed and was able to get better/faster service by far. 
The south elevators were broken on/off all weekend. We talked to a fireman, that was staying at the hotel and he told us that he had to get trapped people out of an elevator because the staff had no idea how to do it. Sad....
The only good thing about this discusting hotel is the beautiful view of the lake, navy pier and grant park....I would NEVER recommend this place to anyone. 
Rumors of the hauted hotel maybe true. My friend had an experience with 2 other individuals on one of the elevators. The hotel skipped all of their selected floors and went to the 14th floor for no reason. Maybe it was just the elevator though lol....
The owner definately does not put any of his profit into this place. It needs a gutting....
2 thumbs DOWN!!!