Good location
Average bathroom. Average service. Reception not too helpful but there is a lady who acts as a concierge desk who was.
The room on the "club" levels are old and tired and needs a revamp. Even though it is spacious, the carpet looks like its from the 80s. Yuck. 
Location great - along the cablecar tramline. I actually got engaged the first night I stayed in this hotel and I came back with a lot of flowers etc. but none of the staff offered a single congratulation even though they were aware of my engagement. Speaks volumes about the service.