Expected More
I've stayed at most of the Hilton properties in the Bay area, but this one in particular was a disappointment. It was typical Hilton, clean, convenient, nice staff, etc., but fell short of a downtown San Fran hotel of this stature. We arrived very late, 12:15AM on a Thursday night. I was surprised on several counts; namely, no valet, no bell man, no 24 hour room service, no bar, no mini bar, no food service whatsoever. Please, in a 30+ story hotel in one of the largest cities in the US? The young man at the front desk was polite concerning the inadequacies, but could hardly offer much. He gave us a number for a pizza delivery service, and told us we could walk three blocks up the street for a bottle of wine. We had pizza and wine in bed at 1:30 AM. All I could think of was the Four Seasons and Ritz Carlton within shouting distance. Had it not been so late and had we not been so tired from a horrendous day of travel, we'd have left.