Secondhand Smoke Everywhere
Bottom line up front: don't stay here if you have a smoke sensitivity. This was my second stay - I gave them another chance when the first stay was less than enjoyable. At check-in I was upgraded to executive level - nice - but that was the end of the pleasant portion of this second chance. Left to take care of some business. When I returned, a cloud of cigarette smoke attacked as I exited the elevator and continued as I entered my room. Called the front desk to see if this was a smoking floor. The receptionist stated that the entire hotel was non-smoking and asked if I could identify the source which I could not. She offered free breakfast, but I already had free breakfast vouchers so she offered points -- naturally, those points were never credited to my account. (Employees/management do not seem to know the meaning of the word integrity and do not keep their word.) Thought I would endure the secondhand smoke for a night even though I have a smoke sensitivity. Near midnight the smoke was actively entering the room! Looked around the hallway - nothing. But around the door leading to the adjoining room the wind was blowing smoke into my room. Evidently the person in the room next to mine was smoking in the room. Called the manager this time and identified the room in which smoking was occurring. He stated he would call security but in 30 minutes nothing was done. I could endure no more so I called yet again and asked to be relocated, and the next room smelled like smoke that had been covered by air freshener. They have a terrific breakfast, but thiat does little to offset the low quality of rooms. It will be a long time before I will be tempted to stay at this hotel, even though I travel to SA several times a month.