Nikko needs to get its act together
My husband and I live in the East Bay and often travel to San Francisco for the weekend (this time for our anniversary). This was the first time we stayed at Nikko, although we have enjoyed drinks in their bar before and liked the location. The room was pricier than we normally pay, but there was a lot going on in the city that weekend and so was comparable to other hotels at the same time ($450 for a regular room).
The room was clean but incredibly small compared to other hotels. We got into our room early, which was nice. However, we weren't aware that for $450 nothing came extra - no pool or hot tub access, no gym, no internet, no parking. This was rediculous and I said so, convincing them to at least let us use the pool for free. The pool was nice - but looks way better and bigger in the picture.
The hotel has no agreement with the cab companies, so you have to either go to another hotel nearby to get a cab (where they do have agreements and cabs are lined up) or work hard to get one. They have someone with a whistle who tries to get a cab's attention, but it's kind of rediculous as they don't stop and I can do the same thing.
Finally, on a Saturday at 5 p.m. their bar was dark and closed. We had to spend our money at another bar outside the hotel instead, which I thought was a huge loss on their part. The Hilton bar was crowded and happening - proof that they could have maybe got some good business to offset charging people for the pool.
With so many choices of nice hotels in SF, and even in this neighborhood, the Nikko is totally out classed and out valued by its competitors. They need to reevaluate what they offer, as we won't stay here again until they do.