A shame!
We arrived from Portland Oregon last week end after midnight. Nobody was there to take care of our luggage nor to open the very heavy doors. The doorman was arguing with another client! Same thing happened when we were leaving. The guy is arrogant, rude and there is nobody to tell him to do his job correctly. 
The food at the restaurant was heavy. 
On top of that the room had been prepared for a guy named Mohammed. There was a rug and a Coran to pray. Pretty weird.
When we checked out, nobody asked us anything about our stay. They clearly don't care.
Extremely disappointing. Far from a 4 or 5 stars hotel.