Smoking rooms and dirty bathrooms
I hosted a meeting of colleagues in Chicago and choose Hotel Indigo because I thought it would be more fun than a traditional business hotel we usually stay in. When I made the reservations for four rooms for October 16th, I clearly stated that I wanted no-smoking rooms. Upon checking in we were told only smoking rooms where available. The stench was so bad that one of my colleagues could only stay for several hours in the room so wound up sitting for hours in the lobby. The bathrooms were not clean with hair and dirt everywhere. Nor were the front desk staff very helpful. While The location was great as was the decor in the lobby,I would not recommend this place.