Bad room service & rude manager
My family and I stayed at the hotel on April 2012. Nobody cleaned our room for 3 days and the manager Barbara was very rude once we complained about the bad service we were having. I was ok with the first day that we did not have cleaning service because we left the room late, so the second day we left at 10am. When we came back we found just half of the room clean, half of the bathroom clean, just 2 towels and they did not put new toilet paper neither new cofee. The 3rd day we left the room at 11am and we decided to call the front desk and we told them that they can go ahead and start cleaning. But that did not happen. We came back and the room was not clean at all. We went to the front desk and complained. Barbara was verY rude and yelling to my dad while he was trying to explain her in spanish. Luckly i speak english and i translated to her. She exuses herself saying that they just have one cleaning lady for the whole hotel and that the day before she got sick so she left. I have been leaving in this county for 5 years and this is the first time i see such a bad service and people pretending to be nice but at the first complain they start being rude.