Can't recommend this hotel for several reasons
We wanted to like this place because we visit Chicago from the suburbs as a family frequently. Unfortunately, we cannot recommend the Palomar Chicago.
We wanted a one-bedroom suite with another room with two beds. Before reserving, I called and was told they don't have these room types that connect, but that the rooms would be within a few doors of each other. We also wanted to make sure the rooms were quiet, away from the elevators, service doors, etc., especially since the kids like to sleep in.
We arrived a little early and were given the suite. When we came back later to check into the other room, the room number was quite a bit different from the suite. I asked to see the diagram for the floor, and after several minutes of fumbling around, they produced one that showed that not only was the other room not close to the suite, it was around the corner from the elevators, near the closet with the ice machine, and right next to the housekeeping service room. When I recounted what I was told by reservations, they indicated that was not the case and said they have heard of others being misled the same way we were. The only other choices were a room across the hall from this one or one in a quieter location but literally as far as you could get from the suite. They offered to give us rooms which were closer, but someone would end up on a rollaway or sofabed, do we took the quietest room a long walk from the other. Very disappointing.
We also brought our dog. We completed all the paperwork, and it still took three calls and a visit to the front desk just to get a (temporary) bowl so he could have water. Finally, they delivered the bed and bowls while we were out. The bed was laughably small, not even close to being adequate even though we had told them his size (and they could see him) when we checked in. We didn't bother trying to get another.
We brought swimming suits with the intention of using the pool. We ended up not doing so because the water was very cloudy and not warm. The pool is also quite small and very shallow (less than four feet).
The price for rooms at the Palomar is good, but we just can't get past being misled combined with the poor service we received. The decor of the rooms is pretty garish, but we knew that before we reserved from pictures on this site.