Disappointed!
My friends and I planned a trip to Dallas for our 30th birthdays! We booked the room online and all met up for the weekend, from 3 different places. I was highly disappointed in our experience. Upon checking in, one of my friends (who intially booked the room with her credit card online) asked if we could split the room 3 ways when we checked out, we were told "sure no problem." The next morning her credit card had been charged (not "held" like they said" over $900. They charged her for the the room 3 times and $50 a day "just in case something happened." They were unaplogetic and not helpful in saying "there's nothing we can do it's a holiday weekend". We also visited the hotel bar the first night of our stay. One of my friends has a Wisconsin license and was quizzed by the bartendar for about 5 minutes on her weight, height, etc. I mean really? Do we look like 18 year olds trying to get drunk at a hotel? 3 times our card wouldn't work to get into our room, so 1 time I went down to have it swapped out at 12am. I left my purse upstairs (outside of the room with my friends) so I didn't have my ID, I was told in order to get the key I would need it, so they called security to escort me. I asked if it would be faster if I went to get my ID and I was rudely told "no security will handle it." I waited about 15 minutes (plenty of time for me to go back and get my ID). While in the elevator, I was harrassed and questioned by security about my name, where I lived, what business I had in Dallas, why I didn't have an ID, etc. Again, really do a couple of 30 year old moms and wives look like hoodlums? Come on! On Saturday and Sunday morning we were woke up by the cleaning crew at 8:30am to clean our rooms! Who does that? The only nice people at this hotel were the valet staff! They were always helpful and nice, maybe because we tipped them! Oh and I forgot to mention, we did get an apology for our experience only after the manager realized my friend was a gold member at Marriot because she travels for work so much, what great customer service (insert sarcasm here!) The only thing worth staying at this hotel for is the location you can walk anywhere, but I am sure there are other hotels in the downtown area with better service and the same locale. Worst hotel experience ever, I will not be going back or recommending to anyone!