Really accommodating
We stayed at the Sofitel to take advantage of their Philadelphia Flower Show ticket offer, among other things. Imagine our chagrin when we arrived on Monday, only to discover that somehow we had made the reservation for the day before and were therefore "no shows." The staff (we worked with Svetlana) could not have been more gracious and kind; they quickly took care of the situation in a way that made us feel welcomed. Their free parking and free breakfast package was great, the room was lovely, and the concierge was very helpful in getting us information for parking at the Art Museum (Van Gogh exhibit--fabulous!). We will definitely go there again when next in Philadelphia and look for other Sofitel Hotels in the US as well.