Blown Away
Just visited for the first time and I was visually blown away. This hotel is beautiful. We thoroughly enjoyed the daily Manager's Reception and full breakfast, though I could have appreciated a more substantial snack at the Manager's Reception.
Staff is great - met a wonderful employee named J'Rand. I love to see someone taking pride in their job. I've wondered if customer service had become a lost art in today's society, but not at this hotel. The employees seem happy to be there and are willing to be interactive with customers, making it an extremely personable and pleasurable experience, as J'Rand did.
Unless you have a horrific or perfect experience, there will always be little things that you notice. But I think this management realizes that when you hire quality staff, as they have, those little things usually dissolve instead of intensify.