Charming with a few hiccups
We stayed at the Sorrento Hotel to be close to Seattle University. The location was great with beautiful St. James Cathedral nearby and lots of great restaurants on Pike. The hotel had a few issues during our stay like the elevator breaking down, lack of housekeeping to clean our room and no staff to cover the lounge. When we notified the staff at the front desk that our room had not been cleaned, the clerk unfortunately responded, "what would you like, some towels?" All other staff were much more accommodating. 
The beds were extremely comfortable, the towels plush and new, and the coffee and tea delicious.