Hotel was great! Richard was awesome!
We had a wonderful experience at this hotel and in New York! Arriving at the hotel Aug.13th in the afternoon we were greeted by Richard. He was amazing! Not only did we get the view we wanted we also got an upgrade. Richard was very friendly and super helpful. He made our stay even better. We had a little issue with the bathtub not draining and a light not working but we mentioned it to the front desk on the way out and it was fixed when we got back. Taking 2 elevators wasn't a big deal and Times Square was in walking distance. We could also walk to the Broadway shows we went to see. We were happy to see Richard at checkout on the 16th and he was still very helpful and was glad to hear our stay was wonderful. Thanks for helping to make our stay at the Hilton an awesome experience Richard!