Memorable trip
Stayed here for a short vacation to see my college son. Told two days before that there was a self park for $18. When my son went to park he was told only valet and that was $35, priority club would bring it to $30. Oh and THEY do NOT have a self park facility. Non smoking room smelled smoky as did the area you exit the elevator on your floor. Strange tub, took 3 days to get someone to plunge it so it would drain and it was uncomfortable to stand in since both sides of the tub were pitched. No fan in the bathroom. Had a king size bed and found it to be soft and I always rolled to the middle. Pillows were soft also, I forgot to bring my own. Rooms did provide quiet since I couldn't here anyone in the hallway.
 Since my son is a college student in the windy city we were granted a special rate of $129/night but when my niece wanted to visit the week earlier they would not grant a reduced rate and my husband plans to visit next month that rate will increase by $30/night. 
 It was convenient to the subway system, the White Palace for breakfast, the mall, and the ICON theatre. Yes a safe area to stay in considering the crime rate in Chicago is making all the news this summer.
 When I had the parking issue I dealt with hotel staff and when they transferred me to the "top dog customer service meanie" she resolved my problem with the parking fee after someone told me "well we record conversations and can review the call to see what you were told." That pleased me since I knew exactly what I was told. All in all they charged me $30 to valet that day then removed $12 for a grand total of what I was told two days earlier. That evening, after all that nonsense, the evening manager was very helpful and explained the $35 valet fee was for all day but if my son was only going to be here a few hours it would be less and if only an hour I could pay $5 an hour. Then I learned, with their help, the self park was in front of the hotel but not managed by the hotel and those rates also varied between $5 and $20. Very confusing.
 I required a refrigerator during my stay and due to the craziness on my first day in Chicago the hotel was kind enough to provide a refrigerator for the week at no cost. At check out there was a discrepancy in a few charges that were rectified immediately. The day of checkout my son drove to the hotel to be able to take us to the airport and was allowed to valet park for the two hours we went for our last meal together. Funny thing we went for his keys and no one knew were they were. THe patient valet gentleman racked his brain going through many sets of keys and the problem was diagnosed. Yippee we loaded up and successfully left Chicago. 
 All in all it was a memorable stay. I am anxious to see how my husband's visit will be next month. Would I stay there again? Probably, the college discount, location to the subway, and they did go out of their way to help me in any way they could following the first day of my stay.
 If you stay there take advantage of breakfast at the White Palace just a few blocks from the hotel.