Worst Hotel Experience I've Ever Had
Service: There was no eye contact from the desk clerk and she didn't smile once. In fact, I never saw a single staff member smile the entire three days we were there. It took way too long to check in. We were notified at check in that the breakfast package only covered breakfast for two and was only for one night. That was not explained online or when I made the reservation. It was extremely inconvenient because I had four people registered in the room. We called down to the front desk for towels (never got them), bedding (came in a trash bag), heat (never worked. Call maintenance and they did come either night), went to front desk for extra blanket because it was so cold in our room and blanket has cigarette burns in it. We tried to ask about the area (grocery store, etc.) but the desk clerks made us feel as if we were inconveniencing THEM. I did not see a manager the entire time we stayed. Room: Room was in terrible condition. Shower rod was broken, sink had cracks, toilet handle leaked every time we flushed it. Cracks in the ceiling. Holes in the wall and on the back of the bathroom door. Closet door was broken. Living room drawers were missing a handle. Pull out couch was in extremely poor condition. Stains and tears on the couch and the pull out mattress was very old. Carpet had stains. The phone was by the bed and not on the desk... I thought that was strange. The heater/air conditioner in the bedroom did not work at all. It would not even turn on. The heat in the other room did not work. The air conditioner worked fine. One of the bedspreads had cigarette burns on it. The TV reception was poor. It was very fuzzy on all of the channels. The only thing that we liked about this room is that it was clean and the view was beautiful. Other: The elevator was in terrible condition. There was a lot of writing on the inside. It moved slowly and was slow to open and close the doors. It shook on the way up. The inspection paper that was displayed inside of the elevator was dated 2002. It was completely unsafe. For the price, this stay was horrible. I could have managed if we were paying $70 a night but $220 a night was ridiculous for the quality of service in a poorly maintained hotel. Also, an employee (maintenance or housekeeper?) shouted across the lobby in front of about five guest for the desk clerk to save him a room because he was staying that night. First of all, your employees should not be able to stay at your property. Second of all, he should not be shouting in the lobby in front of guests. Also, parking was an issue. There is no way that the parking garage can accommodate all guests. This was definitely our last stay with Ramada Inn.