Great location - nice concept
I really want to like this hotel. The location and price were very good and the concept of a smaller room with a large common area on the lower level was cool - more like Europe. The beds were very comfortable and the staff members were pleasant - especially the Latino support staff. The hotel is close to the subway. But - the coffee maker didn't work and when I went to the lower level in the morning to get what was advertised as available coffee there was none. The desk clerk told me it wasn't out until 7 a.m. The clock didn't work. The toilet ran like mad each time we flushed. And the final blow was when we went to the garage with our stamped parking ticket, we were charged $66 instead of the advertised $22 a night which should have been $44. The attendant was on a speaker and couldn't help us because it was Sunday. When I contacted the garage they said that the sticker was placed incorrectly on the ticket by the hotel. They kindly refunded our $22. I really think this series of things was a fluke because I carefully vetted this hotel before booking - so that's why I rated it very good and we will probably stay there again when we return to Chicago.