The Hilton Penintery in New York
I swear they make you feel like a prisoner. I entered to a front office with 4 servers and only one guest checking in. They ignored, after a while one of the fellows yawned and called me and then told me to go see Irene as I was on the executive level (in a suite). Irene was busy doing nothing and kept me waiting for a full minute before glancing at me from top to down and in a very stern voice if I actually had a suite booked (as if they would not expect Indians to be able to afford them.) We finally checked into the 43rd floor. The website had promised a lounge at the 44th floor for us (like most club floors). They have moved theirs to lobby level for some reason. The free internet that comes with the suite works only in the lounge (they do not tell you this when you make a booking.) Now they expect you to take an elevator down 43 levels to check your emails. The elevators simply do not work. In the morning my hair grew almost quarter inches before I reached the lobby. In the evening, the elevators stopped responding to the keys. I went up and down 5 times, was asked to change my keys, did that and finally had to call security to get to my room (this, it seems is a common occurrence). The elevators are certainly hazardous and would have been certainly shut down in New Delhi by the authorities. The breakfast is included in the price of the suite. They have a security guard keeping an eye on you as you enter the lounge. This one very sternly asked my family to form a queue (there was only one person ahead of us and no one behind) - a good morning or a smile from him or the hostess would have been nice. But no Sir, about the only people who smile at you in this hotel is the concierge - they can smell your money faster than the other guys. The room had towels and toiletries for only 2, we had booked for 4. I am still staying here till the end of the week and hope that the hotel management looks into these issues and sorts it out.