If it wasn't for the staff; it would've been a 1 star
Worst hotel ever !! Plagued with air-conditioning problems - even after changing rooms. Tv also gave problems. Had to call maintenance twice to fix problems in the room.
Tired old furniture and carpet. Was some attempt to refresh room with flat screen tv - now only if the tv worked without having to call maintenance.....
Expensive to park 25 per day valet parking ....this does not include tips each time to bring the car round.
The shuttle service is another story. Works ok if you take it from the hotel. But you need the patience of Job if you had to catch it from the airport. First, you need to call them (no shuttle roaming the arrivals terminals) then be prepared to wait. If it does not turn up after 30 mins call them again...then wait further. Debate walking to hotel or take a cab. The shuttle service is truly a joke.
Having said all the shortcomings of this hotel which needs a major refurbishment, the staff at the food outlets and valet couldn't be better (only why it got an additional star)
Will never stay here again and would recommend colleagues to reconsider if they don't want all the hassle.