they have some service issues
I was a little surprised that they started charging for parking, when they didn't last year. Also, the sign in the garage says that parking is $14 per night, but they insisted on charging me $15. Just a small thing, but annoying. Also, I am thankful that the room had four coffee cups in it, since three of them still had food residue on them...obviously not cleaned properly after the last use. Makes you wonder what else they did not clean. I am a Hilton HHonors Gold VIP member, but I had to ask twice for the bottled water that is supposed to be included in the room for loyalty level. For a hotel that is pricing itself as upscale, they are not delivering upscale services. There is a Sheraton Suites down the road that was offering a similar room, minus the kitchen (a suite), for about $100 less a night. I think I will stay there next time.