Not a true Hilton
Take your business to another hotel!!! This was my fourth time in Dallas and by far the worst. I have bounced around different hotels seeing which one offers the best service and overall is the best for business travelers. This time I picked the Anatole based on the reviews and other experiences with Hilton Hotels. First off I must applaud the customer service, front desk, waiters, and Kurt at the concierge’s desk. However, from there it is all downhill. One, unless you are Hilton Honors Gold/Diamond member the only internet access is in the lobby of the hotel. Two, I had to change rooms because of the A/C was not working in my room and speaking with other guest in the hotel apparently I was not the only one. This seems to be a common occurrence in this hotel. Three, they advertise seven restaurants, not including room service there are really only three; the breakfast buffet, media grill and a small sandwich shop that turns into a sushi restaurant with a menu about as small as a taco truck you will find at a state fair. I will agree with everyone else and you will be impressed when you walk in but don’t expect much more after that.
FYI, every time you come back into the hotel go ahead and stop by the front desk and pick up a new room key more than likely yours will not be working.