Not up to Thompson standards.
Very disappointing experience overall. I have stayed at other Thompson hotels and this was a total surprise at how poor the quality was. The lobby is shabby and tiny, as are the rooms. The customer service is awful, and that was one half of the problem. The main issue was that it was EXTREMELY loud in the hallway next to my room (43) beginning early in the morning. I got no sleep. Finally I called down at 9 am to ask for earplugs. I mentioned the issue for a second time during checkout and was given absolutely no recourse or reason to come back. The girl said a flippant 'sorry!' and turned away. Absolutely surprising and terrible. I have spent a huge amount of money on events, parties, celebrations and nights out at Thompson properties and do not plan to return after this experience.