Would like to have given 5 stars but details matter
Part of a tour of western parks (Insight Tours). One night. Very large city hotel. The arrangements had been made by our tour guide and bags were supposed to be delivered within 10 minutes of checking in (gratuities paid in advance). This had worked perfectly in the previous 6 hotels and lodges. In this hotel, we, and many others in our party, had to wait over an hour for the bags. The bellman apologized and explained that another group had come at the same time as us, but still... We were supposed to get a room near the elevator due to a physical disability. That didn't happen either. Big room with REALLY comfortable beds. Safe in room. No fridge. Bathroom adequate size but bath tub/shower water control handle fell off when first turned. That explained the porcelain chips around the drain. Also, the stopper sat engaged in the drain and had to be manually removed so the tub would drain. Seems a bit primitive for a modern hotel. Has in room WIFI but not free. Free use of computers in the lobby to print boarding passes for flights. All told, our experience gave the impression of a very busy hotel that the staff can't quite keep up with. When I reported the shower handle at the front desk, I got one of these profuse apologies that sounded scripted. After all, it didn't take a toe off, just clanked into the tub!