Threadbare furniture......
Such possibilities,beautiful views and yet so disappointing. I've stayed at this property several times and while the valet and service staff are truly excellent, the physical property continues to age poorly or is "remodeled", like the ballroom with mediocre untrained design sensibilities. The furniture in my room was really threadbare,draperies had holes,carpet was dirty,the outdoor furniture rusted and the air conditioning sounded like a jet propulsion lab. The room really needed a thorough cleaning and refurbishing. When I dined in the dining room, I was generally the only person dining. Spooky. I booked through Hotline and was told by the housekeeping staff that I shouldn't expect the same service and amenities,like toiletries although she gave me the better ones, as other guests who booked through Intercontinental. This is not a 4 star hotel.