Terrible Customer Service and Pricing
I recently stayed at this hotel with a few friends and none of us will ever go back. The day I made the reservation the lady from Crowne told me the tax and fees were included with the rate she gave me for both days. Once I received my email confirmation I soon realized it wasn't. When I called her back to talk to her about it she was extremely rude and told me I was wrong. So I thought okay no big deal. I'm not going to argue with her. The day of departure I received my bill and realized Crowne had charged me double the rate I was told and confirmed with by email confirmation. When I called Crowne about it they told me the email confirmation they emailed me was for only a daily rate. When I asked why they would give me a daily total when the confirmation clearly stated my arrival and departure dates (I was staying 2 days) the manager replied "they always do that". So besides the customer service being rude and being charged double for the rooms, the hotel is right by a hospital. It is hard to sleep with ambulances blasting their sirens all night. We will not be going back to this hotel again.