More frustrating then needed
Poor Customer service. Not accommodating. More frustrating then needed. Did not get what we booked. The most friendly accommodating staff were the valet who offered several restaurant locations and directions if needed.
People with pet allergies beware! This is a pet friendly hotel. We called ahead of time and were informed there is a floor in which pets did not stay. Upon arrival they were rude and stated no rooms or floors are pet free.
No early check-in. We got to the hotel about an hour early and the women at the front desk was rude and said "ummmm you are way too early"
We had booked two rooms with doubles in each room and were given two rooms each with a king bed and were informed we could not change rooms. This made it challenging to sleep comfortably the number of people we had. This hotel was not accommodating. Called for extra towels twice and never received them.
For baseball lovers this hotel is extremely close to Petco Park.
It is modern and clean. Nice rooftop view with a small seating area.
This is not the most horrible hotel but I have definitely experienced better.