Very disappointed !!
I will start by saying I am a Hyatt gold member and have stayed at numerous Hyatt locations numerous times and very much enjoy them except this time. I checked in 8-23-12 the lady that checked me in was very cold and impersonal, while she told me to wait for 10 minutes while she sat speechless with a phone against her ear I asked, after some time " is there a problem". She replied " I am on the phone please wait, I already told you once I can't hear you and talk on the phone" I asked to speak to a manager she replied " I am the manager". After a very lengthy process I got to the room which seemed very nice and clean. I went to use the "iHome" stero and it failed to work, so about 30 minutes later I try to use the coffe machine, it has what looks to be plastic/ white paper bits and cofee ground in it. I call front desk again about the broken stereo and the cofee maker. I was told an engineer would fix this,, 1.5 hours later a man shows up to fix the machine and says he will have to replace it. Another 30-45 minutes after the stereo is bright up after 10pm. Next morning we leave to a meeting and come back to hotel around 9pm to find our beds haven't been made, trash hasn't been removed and no new towels. I call front desk They tell me they will have house cleaning come clean room, house keeping arrives at 10:30. They cannot speak English so luckily my room mate can speak Spanish and they tell him they will have to hurry cause they leave at 11pm, we leave room come back and room was clean
Beds were made except there are two trays directly infront of door with all the trash the housekeeping removed from our room on top of them. Ordered room service around 11:30 food was great and the two women "modesty" and Joann were very polite and acomOdating..
Went to pool today no bar attendant I was told downstairs bar was busy so they called her tthere for the night, sounds like understaffing to me. Also, there complimentary juice in exercise room was empty, the "steamed towels " we're ice cold wet towels. All in all pros and cons:
Pros : room service comfortable beds, nice lobby presentation.
Cons: everything else. I got 2 more days to stay here . Heaven help me