TRADITIONAL HOTEL WITHOUT A SMILE
I brought my daughter to the New york Palace and arrived after a long journey to be greeted without a smile. Furthermore I was shown to disabled room. I am not disabled and when I came back to reception to ask for a different room with bath tub, I was greeted again without a smile and informed that the hotel was very full and they would do their best to find an alternative. I was then given a suitable room. I emailed reservations to tell them that their reception did not give the correct appearance for a five star hotel and I was given a complimentary breakfast as an apology. This breakfast we had and came to $120!
However, guest services were great. My daughter is diabetic and we were given a fridge at no charge for her food. Housekeeping were also excellent. The position of the hotel is outstanding. 2 blocks from the Lexington subway. There is a starbucks exactly opposite which you need as there are no hot drink facilities in the bedrooms.