Needs a little help....
Personally I think it would be great if Affinia still owned this hotel. I had not stayed at this property since it changed ownership. The customer service as the Affinia was outstanding. Customer service at MileNorth was practically non existent.
 The entrance door to the room was broken. If we had not checked it before we left for the evening it would have been open the entire time we were out. It took the maintenance man 15 minutes to get to the room and another 10 to get another person with the battery needed to lock the door. It was open upon our arrival so clearly the housekeeping dept. knew it was broken before our arrival. Not enough drinking glasses in the room. Not enough towels in the room. We used the pull out sofa bed ( which was clearly needed as we had three peole in the room) and there was not enough blankets for the pull out. Check out was fine. Although to store our luggage took about 15 minutes as there was not enough bell men to address the amount of people checking out. The greatest person award will go to the woman valet parking. She was the most helpful.
Hopefully, management will take into consideration the reviews and figure it out.