Not up to the required standards
Stayed in this hotel with my wife as there was a conference during May that my friend was attending. The only exceptional thing about this hotel is the location. Yes only the location was superb! In Broadway, near Times square and near the subway. My recommendation for your transfers from and to the airport, if you are not driving will be the yellow cab. For 2 persons the cost is $60 USD inclusive of tips one way. We felt that the yellow cab was most comfortable and easiest way to travel to and from the airport. 2 of us used the super shuttle from the airport and regretted our decision though it was probably $30 USD cheaper than the cab. Ok, back to reviewing the hotel.
Service was seriously poor, most staff don't smile nor greet you, maybe 1 or 2 staff did, I only remember a chamber maid did and a few security guys did, maybe i am invisible to the rest of them. I am not expecting staff to greet me all the time, but for a 4 stars hotel in such a developed country, I expect better, maybe at least a smile. Front desk staff and the ones operating the phone service are the worst lot, they have the can't be bothered with you attitude. I went to the concierge to ask for some assistance all they gave was vague answers leaving you with not much alternatives, they are always eager to direct you away. I realized that doing some research on my own was better than asking them.
Also to take note that trying to boil some hot drinking water or to get it from the hotel is a challenge, they have a coffee maker in the room and they expect you to boil the hot water using that, no boilers. Quantity from the coffee maker? A cup. If u need larger quantity of hot water, be prepared to boil several times. Alternative, pay for it by ordering pot of tea from the room service because only when you pay then you will get of a pot of hot drinking water.
Rooms were old, you can easily see that it is due to lack of maintenance, I think the shower curtain bar in the bathroom is gonna detach soon. The bar is slanted towards the middle like too much weight on it overtime, screws and rivets are also exposing. I sometimes am afraid that with a light tug, the whole thing is gonna fall on me. The bathroom has a very musky smell as well, shower curtains has two layers, waterproofing sheet and a cloth piece, whenever u accidentally wet the cloth piece it is difficult to dry. I think that causes the smell. Walls are thin as I hear party goers returning at night and noises from the room that you get ice from. Every time someone tries to get ice I would definitely know because the door hinges will tell u by making annoying noises, due to lack of oiling. Occasionally u will get to hear the ice making machine creating ice. Overall to be fair the room is clean, clean sheets, bath towels and it really has got a lovely view of the city. Beds and pillows are comfy too but the noises unbearable.
Conclusion; I won't recommend people staying in this hotel unless u really have got no other choices, this one is a definite last on my list if you are looking at Times square area simply because the amount that u are gonna pay will be a premium 4 stars price and it has got nothing close to 4 stars except it's location, around the same price you did probably be able to choose the hotel that starts with M nearby in Times square.