Location was great but staff really make a difference
Best Western-Chicago was one of the many pleasant surprises we found on our first trip to Chicago. We are great walkers and, with few exceptions, walked everywhere. When not walking we were close to the subway/bus system. 
The staff - Michael, Annette, Jonathan on front desk; conceige Wallace; parking staff David; the pool guy and cleaning staff - were amazing. Pleasant, patient, knowledgeable, great sense of humour and truly appeared to love their job. Thanks to everyone.