Bad Experience
I spent this past week at this hotel. Upon check-in I handed the clerk my school travel card and a tax exempt certificate. He accepted both. We were in a handicapped room which was over a bridge and in another area from breakfast. Since my husband was with me and I needed the vehicle the next morning, we ended up having to change our plans and him drop me off so he could go to breakfast since he is handicapped and could not walk that far to breakfast. He went to check out the next morning to find that they had not charged my school card at all but instead applied it to my personal points and there was nothing they could do about it. I called someone at returns and was sent to escalation. After several phone calls, I was told that there was not one thing they could do about it. So what was to be a business trip has ended up costing me 11,000 points. This hotel is very old--nothing like what you see in the picture and I paid $99.00 per night or wound up paying 11,000 points. I'm very disappointed in LaQuinta and after having stayed with them at least 10-12 times a year, I have decided that I will not tolerate being treated in this manner and will stay other places. I have choices and I choose to be treated like a human. By the way, escalation did admit there was a problem with the web site which caused me to be charged points instead of what it showed me on the screen. Be very careful when making reservations! And why didn't the clerk tell me that the day before instead of accepting other payment and running a school card plus the tax exempt certificate.