Checked In 7/2 and Stuck Here Until 7/9
I find it amazing that so many hotel chains treat customers, yes customers who are buying their services, who shop around for the best price with such poor service and disregard. Such customers, like myself, receive the "shadow class" service. This is our third stay at this hotel over the past few years and while on trips where we booked directly with them all of our "select guest" preferences were honored, on the other two trips where we found a better price somewhere else, we were stuck with rooms that had someone paid the full price for, would have complained. 
When will the hotel industry learn that they hurt their own business with these practices? We will never stay here again and never recommend this hotel to anyone that we care for. How much money does it cost the hotel to provide an extra pillow? How about a corner room when the hotel is clearly not booked? Provide an extra roll of toilet paper when they only provided a partial roll? Provide adequately working air conditioning? We've set the thermostat to under 70 and it still can't catch up and cool off and it is day 2! Provide a full size room as this one is clearly not the square footage of the rooms that we had in the past?
Very disappointing as we thought that the Omni would stand out from the crowd of hotels that are out there just to make a buck.