Great location, small rooms.
the lobby is beautiful and the location is great. Cit Hall is literally outside the front of the hotel and it is close to everything in Center City. That said the rooms are very small, even for a big city hotel, althought the bathroom was quite spacious and the closet had plenty of room for hanging clothes. There was very limited space for folded clothes (only 3 small draws), and everytime the person in the next room opened/closed their door it was very loud. The rooms were clean and they do have turn down service, we were on the 26th floor in a corner room and it was quiet as far as street noise. The staff was friendly, courteous and helpful with the exception of the doormen, they were rude and inattentive. From we arrived in our rental car and didn't valet park it was as if we were not welcome. We had to unload the car ourselves and haul the bags up to the front of the hotel (there were 4 doormen/bellmen standing right there watching us), we arrived at 2 pm on a Thursday, they didn't even open the door for me and my 8 year old daughter, as my husband went to park the car. Although we stayed there for 4 days and nights we were never greeted or acknowledged by the doormen. The number of times my daughter had to struggle to open the door for us as our arms were full cannot be counted, on all of these occasions the doormen were either buys on their cell phones or talking to each other. The final insult was on the day we were leaving, as we left the hotel at 5:45 am there was not a doorman to be found the entrance was deserted. I did fillout the departure survey and Kristen from management called me to follow up and get details on this experience, hopefully they will address these concerns and correct this major issue.