Club Atrium Room MAJOR disappointment because the Atrium Club is hardly open or accessible!!!
As a travel agent, I visit a LOT of hotels all over the world and often stay in Club Rooms whenever possible for the extra services and benefits that go along with staying on a club floor. This is why we booked this particular room category at the Westin Times Square and we were extremely disappointed with the lack of access to the Club Room in this hotel. The hours are so limited, it closes completely at 1.30pm so you really can only access it for a very limited amount of time. Since check-in is late in the afternoon, it is already closed when you get there. Technically you are supposed to check out at 11am so that means a typical guest could only access it for a very short period of time on their day of checkout. Upon realizing the lack of access to the Club Room when I checked in, we immediately contacted the front desk manager, Ali, to see if we could drop down to a regular king room for the lower price but the only one she had was having a bad problem with the exhaust fan banging so she extended a part way discount (at my insistance that this was unacceptable to not give adequate information about their 'sort of Club Room' access. This process took an hour of our time - which wasted my time & her unwillingness to give great service was disappointing to me. 
Breakfast was getting packed up by 11am on Sunday morning even though it was busy and they had nothing else really to offer afterwards! The attendant said she was bringing out apples or oranges (depending on the fruit for that day) and we could access the soda & water up until 1.30pm. The breakfast was continental and didn't even off a cold meat or cheese selection so it was fruit, yoghurt, cereal or carbs in the way of bagels, basic pastry and bread. Also the coffee (even though it's an esspresso machine) is luke warm which was so strange I thought we were doing something wrong! I asked the Club Room attendent about this & she told me for safety they have the heat set really low so people don't burn themselves & that the ready-made coffee is warmer but we found it was pretty similar. I like to have a normal hot cup of coffee in the morning. The room itself, was clean, had a good amount of seating, some computer terminals which is standard for Club Rooms.
The typical Club Room in other properties, whether Starwood or other hotel chains, usually at least gives the guest access to the room throughout the day & evening to get coffee, tea, water, soda and snacks like cookies as a bare MINIMUM. Most Club Rooms offer complimentary breakfast which is usually continental with one or two hot options and a cold meat/cheese platter, afternoon/early evening hot appetizers and complimentary or honor bar alcoholic drinks and late evening snacks like cookies, fruit, chocolates, etc. This is what people value paying the extra premium for. For this reason alone I am rating this hotel LOW/TERRIBLE. 
My review on the actual hotel room on the Club Floor is pretty good. It was very spacious and clean and the usual Westin Heavenly Bed was awesome. We had a room with a king bed and it was large enough to have a small dining table with 2 chairs and medium sized sofa. You could easily accommodate a small family in this room and be comfortable by adding rollaways or cribs or choosing 2 dbl bed option. The bathroom was very nice but the double shower head was disappointing as it lacked pressure. The upgraded 'amenities' were pretty basic - you get a bathrobe, a complimentary (1) bottle of water, a mini nail file, sewing kit, mouthwash. A non-typical amenity was the mac computer in the room which is a great plus & fairly unique to this hotel. We also looked at the standard king room that was not on the club floor and it was also comfortable enough and adequate although the bathroom vanity sink was industrial like a bad hospital stainless steel look and it didn't have the upgraded amenities which you could happily do without. Housekeeping in this hotel was really great - the room was well kept, the housekeeping tried 2 times to get security to let me into the room (on top of my 3 phone call requests!) and the man who bought the robe to the room was quick & very efficient.
Although I qualified for 4pm late checkout (as a corporate preferred) they only gave us key access until 11am so I ended up being stranded in the hallway for 45 mins outside the room while waiting for security to let me in which was unacceptable. Despite calling from the phone in the hallway 3 times to 'remind' them that I was still waiting my complaint was not taken seriously. This was an error from the front desk staff when I checked in and as a result, I lost almost another hour of my minimal weekend away time just waiting endlessly to be let in the room so I could check-out! The express checkout would not work & apparently DOESN'T from within the room if you have an extended check-out time so allow time to deal with that! Upon entering the room, I expressed my disappointment to the customer service manager by phone and while I felt like he felt bad for me, there was no attempt to make any kind of ammends so I would leave the hotel with a positive feeling and almost 5 days later not a single person has bothered to call to address my concerns (about the Club room, about the amount I was charged by Ali, about being left in the hallway without access to my room) so I feel like this hotel just does not have a high priority on giving quality service. I've had better experiences at the Hilton New York, the Sheraton New York and their locations are even better than this Westin's. I also had told them it was my anniversary weekend and they did not extend any kind of anniversary amenity - again disappointing because I often put these requests in for my clients & they are little touches that show the client the hotel wants to give good service but this hotel you get nothing........... :(