Management could care less!
4th stay at this hotel and will definitely be the last. Chose this hotel for the park and fly benefit and had to end up catching a cab back to hotel at 1130pm on Sat night. We were given written instructions to wait at zone 2 after calling hotel for pick up. Waited approx 30 min no van. Called again, was told by desk clerk van was on it's way and to wait at zone 2, and our name had been given to the driver. 15 min later van arrived at zone 1 as far away from zone 2 as possible, by the time we took our luggage down to zone 1, the van was filled (van only holds 7 people) was told by driver that a gold car was available to take more passengers and 4 people hopped into this car and left. The gold car had no Comfort Suite logo on it, for all we knew it was somebody's own personal vehicle from the hotel. After waiting a total of 45 min. took a cab for a 10 min ride back to hotel which costs 23.00. So to sum it up, 1 van for 7 people during 45 min period and the hotel is only 10 min away.
Upon arrival at hotel, asked to speak to manager and was told the manager was the shuttle driver and couldn't be reached. Hmm. Asked for managers name and the desk clerk stated he just knew his first name, gave me a card with a name on it. Informed desk clerk that we would like to speak to manager about this matter and was told that he would contact us in the morning
At the same time a couple was being told that there confirmed reservation was invalid because the hotel was booked. They too were asking to speak to the manager and were getting the run around, "unable to contact him" was what they were told.
Next morning at check out, man in lobby vacuuming, no one at desk, rang bell for service, woman appeared and we asked if the manager was available. She immediately looked down at the floor and then to man and asks "may I help you," again, "is the manger in, that's a yes or no question." The woman looked over at the man vacuuming and we approached the man and evidently, he was the manager. We informed him about the transportation issue and how we were told we would be contacted the following morning. He didn't appear to be the least bit interested and acted like that was the norm at this hotel. Asked him about the couple without a room and he said he "didn"t know anything about it." All we wanted was reimbursement for the cab and an apology for poor transportation service. We got neither and will never stay there again.