Tired property, unhelpful/uninformed staff
I stayed here this week for a business meeting. Like others mentioned, the lobby is nice enough. When I arrived, after a long flight from east coast, it took a good 20 minutes to check in. Front desk associate was training new person (that's fine, I get that), and neither of them could figure out if my room was ready or not. Housekeeping wasn't calling them back so they finally went to the room themselves. I was disappointed to be on the ground floor, with a lovely view of the (loud) highway. Room was adequate and really nothing more. Bathroom was especially tiny. I barely had room for my toiletries on the counter. Had a few free hours before business commenced at 5pm, so I went to gym. There had been a note in room saying fitness center would be closed from 7-10am, but at 2:30 pm, I figured I'd be fine. The note in room also said the hotel had made arrangements for another fitness center, so I went to front desk to inquire. Front desk associate says, 'No, it's open. It was only closed this morning.' I explained again that I had *just* come from gym and it was indeed closed. She had to find a manager who directed me to the Hilton across the way. After another confusing and frustrating 10 minutes at the Hilton front desk, I finally got access to a gym. Dinner at hotel was very average - nothing remarkable. Lounge area in lobby was nice for post-dinner drinks. Some staff was downright aloof, while others were friendly enough, but didn't seem to have a clue which end was up. I don't stay at Sheraton properties very often, this was a disappointment.