Property Needs Attention... But great location
The Four Points by Sheraton Chicago Downtown is one of the best deals for a hotel in such a prime location. Located on Rush street, just a block away from Michigan ave, you are in the center of shopping and good restaurants.
The hotel itself has a few things that need to be improved. First, because it is the best deal in town and because of its location, it is often the first choice of tour groups with kids. I stay in this hotel twice a year for the last couple of years and each time I have been there, there have been large groups of high school/ middle school groups that run around and make noise, as kids of that age will do. This is noticeable however because of the thin walls and doors in the hotel.
Also, because the hotel is very popular with groups, the hotel seems to be getting worn out quickly and hasn't been update since opening.
On the good side, the staff at the front desk is friendly and helpful and they have free wi-fi, which is great. This should always be free at hotels and I think it is insulting when Hotels charge $12 per day for this. This is something that I always appreciate with this hotel.