Horrible Customer Service at Front Desk
I called the hotel to confirm an upcoming reservation (in 2 days) because when I made the reservation, the internet connection got disconnected. To make sure that I won't be charged for two rooms instead of one, I called the hotel to confirm. I waited for the reservations line for about 10 minutes (due to high call volume) so I decided to call the reception just to simply get a quick confirmation. The receptionist Dorothy, didn't even let me finish my sentence and transfer right back to the reservations line as soon as I mentioned the word "reservations." So I called back, again Dorothy picked up but she immediately hung up on me as soon as she heard my voice. I called back a third time because it really upset me. This time, I immediately told her not to transfer me and asked her to let me at least finish my sentence. She started raising her voice saying "I'm the only one at the front desk....we always transfer customers whenever they have a reservation question...I HAD TO STOP WHAT I WAS DOING TO PICK UP YOUR CALL..." Really? I can understand if she's by herself and she needs to stop her task momentarily, but at least say "Please Hold" or something. She didn't do any of that. I've worked at a hotel before and it really just takes 30 seconds (or less) to look up a reservation. And as many of you know, if I don't cancel my reservation 1 day prior to my arrival, I get charged. Dorothy shows no consideration and gave me the worst customer service I've ever experienced at a hotel.