Bad Customer Service
I booked this hotel using Expedia for our New Years stay. 
Although it was centrally located walking distance to many tourist attractions ect the hotel itself was not impressive for the price we paid. Our room was TINY and needed renovation! The paint on the wall was all mismatched and patched up, the bathroom floor tile was eroding, and the carpets were stained. Our room faced the street so we slept to the sounds of sirens and street people yelling and screaming the ENTIRE night. We ensured our windows were shut to cut out the noise but that meant there was no fresh air ciruclating as there was also no air control units in the room. The only 2 elevators in the hotel were barely big enough to fit one person and the baggage trolley to bring the bags up- which we did ourselves. 
Parking for New Years was $45 plus tax ending up at $50 and even though I specified upon checkin I would not be using the credit card on file to pay for parking but instead use cash they proceeded to charge the card. When I informed them of my prior request and wanted a void of that transaction the front desk agent seemed irritated and told me it was easier for him if I just left it. I still had him process the void so I could pay in cash as I had previously asked. 
After checking out I realzied I had left a sweater on the bed. I immediately called and informed the front desk agent. He said I could come back and get the key since the room had not been cleaned. Since we had already paid for parking down at the wharf I told him I would simply pick it up after we were done for the day at the wharf. He assured me he would notify housekeeping and have it at the front desk. Upon my return the new front desk agent had heard nothing of my sweater and found it nowhere. Very disappointed in the service here. I have had over ten years in customer service and anyone who remotely expects to have a better quality service should not book a room here. 
There are too many other options for the same price/location to book at a hotel where customer service is not a priorty. I would not recommend this hotel to others