Good location...disappointing service
We were in SF for the SF Marathon and my husbands 50th bday. So we splurged and extended our stay to 5 nights. The location was great. We took the BART from the airport ($8) which left us a block from the hotel. Once we checked in they told us our room had two double beds, I expressed that's not what I had requested....they told us that they were booked and had no king room available due to a conference. They took my number and said they'd call me the next day to ck me into the requested room. The call never came. So when we arrived that afternoon after exploring SF and went to the front desk to see about our room, Well again they gave us the run around, took my number, and said they'd have a king room available tomorrow! Which was the day of the marathon. (btw did I mention they told us to leave our luggage packed when we left for the race so they could move our luggage to our new room while we were out!) Anyways, we never got a call nor where our things ever moved! I just gave up.....our room was outdated,and stuffy but the bed was comfy and clean. I just wanted what I requested / reserved! If you're looking for a central location.....this is it! Very big good for conventions, and meetings, but I wouldn't recommend for familys. The location and surrounding area is filled with homeless people and if you just walk two blocks down it gets very hairy! SF is a great city and I can't wait to go back, but not to the Mariott Marquis!