Average hotel in a great location
Positives- really close to subway station, one block from Empire State building, close to Central library and Time square. Good bars and restaurants on the same street. 
Good breakfast.
Negatives- very small room; we booked a family room but the beds were too small for two people and the room was very cramped. Ok fine, this is NY and the rooms are small but we paid over $400 per night. 
We had booked an Empire view room via Expedia but this was 'not in the system', boy am I tired of hearing this excuse! We were upgraded after a night but no refund. Our television was broken and despite reporting this 3 times it wasn't fixed. 
We expected better for the price we paid.