expensive for no reason
I visited with The W for a girls weekend in early August 2012. The hotel looks great online however, it failed to deliver. I was promised a beautiful view of the city, and once I checked in my room had no view at all. I expressed my concerns to the staff and was informed that nothing could be done since the hotel was completely filled, they offered no accommodation. Then I received a room with 2 full size beds after reserving two queen beds. I have never been to a hotel that didn't have queen size beds! I attempted to go to the pool only to find that its a small indoor pool, with no hot tub! Again, what modern day 5 star hotel does not have an outdoor pool and a hot tub!? I had to constantly request towels. To make matters worse, the walls are paper thin, I could hear the conversation of my neighbors and their marijuana came into my room through the doors to the point that my allergies were triggered! After expressing all this to the manager, he lacked remorse and provided me with $50 bucks off my $533 bill, I then filed a compliant with the corporate office. Please don't stay at this hotel! You can get more for your money at a Hilton or Marriott property. The only good thing about this hotel is the location,ambiance, and door men. I found Eddie Brewer to have excellent customer service and hospitality by providing several tourist resources.