OMG...
I have never stayed in a worse Sheraton hotel. I booked 8 king rooms weeks prior to arriving and arrived at the hotel to be told that we had king rooms only to find we did not! I contacted the main reception and was told there were no guarantees...you just told me we all had king rooms...lie! All of the rooms with the exception of one were booked on the 2nd floor, the only floor not renovated. (Even the renovated rooms were mediocre at best). Yikes, the rooms on that floor should not be rented, they are BAD! One person wiped the handle of the bathroom door with a facecloth and it was shamefully filthy dirty. She had waited a couple of days for housekeeping to clean goo off of it and the floor but eventually gave up and cleaned it herself. One room received no housekeeping service and when it was mentioned at the desk the clerk said "yah I am not surprised". There was no consistency in restocking of the towels or face cloths, it was a crapshoot as to what you would get. Here's the best part...every one us had to repeatedly get the room keys reset, one person had her key reset 6 times in one day. It was so ridiculous the staff should have been embarrassed but were very matter of fact about it. One room had sh%# on the light switch, again how did housekeeping not see this, personally I don't think they could care less and it showed. Those are just a few issues we had, I will be contacting the Sheraton head office to make them aware of the appalling conditions of their hotel and I will not stay at that one again.