BED BUGS!!!!!!!!!!!!!!!!!!!! DO NOT STAY HERE...
Found bug crawling in our bed, we took picture, called mgmt & a man came up to remove bug & he said, "well you're in NY"!! I said well we're traveling from out of state & not use to this. My nephew had bug bites & we took pic of that & showed to mgmt and she said we'll move you to another room. We also wanted to speak directly to hotel mgr but he, Victor, was not there. We were moved to another room but guess what, later that night, there was another BED BUG!!! Esther said well what do you want us to do?? Seriously, we then knew we needed to get out this nasty hotel. We checked around the area but everywhere else was full & had no choice but to stay our last night. But we threatened to post reviews & inform guest b.c. of their lack of concern & apology so we were told by Esther to "get out", she told us to checkout the hotel, this nasty incompetent lady was going to kick us out, two women & two kids. I said are you serious, she said you are threatening to tell guest about bed bugs.. I calmed down b/c we're in NY City with two kids & about to be kicked out in the streets of New York City!!!! Ludicrous & unacceptable from a so called house keeper manager who was in charge b/c Mgr Victor was not there.. The absolute worse experience in my traveling experience. DO NOT STAY HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!