Staff confused unprofessional, noisy walls and doors, nicely decorated clean, overpriced
I booked through visa world points and paid about $100 more than the direct rate for 2 nights. There are minimal amenities. No hair dryer, no sauna, an expensive charge to use the internet and their computer. Half the time I had to open the heavy glass lobby door the attendant was usually occupied or stood yards from the door, no indoor swimming pool. Dupont circle is a very nice area and 2 stops from union station. The room was too small for the king size bed could not open closets nor draws and pass through and faced an alley. Shortage of dress hangers. There were so many bolsters on the king bed that it cluttered an already small room. There was no seated uphostered chair. The lobby was nice. The continental breakfast was ok but the use of non ceramic fruit bowl was unsanitary. The walls are so thin that you hear self closing room doors and every loud noise from the adjoining rooms.Thank god the guests are not rowdy and are in bed by midnight. The guest are mostly business conventions and are mismatched for a single pleasure trip traveler like me. The lobby concierge were constantly misinformed and had low communication skills i.e. museum tickets, how to get to the museums, weather forecasts.I would ask is what is the weather tomorrow? She would say 54 when in fact it would be cool and rainy. When I checked in a female concierge did not communicate that she had called the baggage handler, and failing to tell me that I should wait by the desk. . As a result I searched for the bags causing alot of anxiety. The manager tries to befriend you when you get frustrated but takes time away. Most guests are very cold and all business.Hotel has very few queen size or double beds for singles. The restaurant is overpriced for the portion and is overstaffed to the point of annoyance.