Not the best Kimpton
I am generally a big fan of Kimpton hotels. This hotel was okay - not great, but not terrible either. Plus, there were a few glitches. Upon check-in, the front desk staff told me that my reservation had been for the day before, and I had been charged a no show fee. I had my confirmation, which proved otherwise, and fortunately there were still rooms available. But I had to check back a couple times (which took a while) to get refunded. The room was pretty small and looked slightly worn. Kimpton In Touch members get $10 free for the mini bar, but there was slim pickins there, and what was there was old. I was told they were phasing out the mini-bar and replacing it all - so I got the bottom of the barrel (so to speak). The hotel was very crowded, and the 2 elevators were very slow. The hotel has a rooftop/poolside bar, so there were lots of people waiting for elevators to get there, making it harder for guests to get to their room. Obviously this would be less of an issue in colder weather; I was there in July. When the bar opens, everyone must get out of the pool - even guests. It was a hot summer day, and I had to get out of the pool so to accommodate people paying for overpriced drinks. From the roof, I could see the large pools at other hotels, and wished I had been staying there instead of the Donovan House. The last evening, I returned to the hotel and there was an ambulance and police outside the hotel doors, and a pile of blood. A hotel staffer was wiping up the blood with a hotel towel...yikes! I hope he threw it away and didn't toss in the hotel luandry. I would not stay at this hotel again.