Great Conference, Bad Service
We held our conference at this hotel and expected the best because we were shown the best when we first toured months prior. Boy, were we wrong. The service was terrible. It took us three hours to get the key for the board room, it took them four tries to get the room service right for lunch the same day. This was after attempts to order from the room failed and we had to walk down to get service. That was just the first day. 
The second day we couldn't get help when we needed more tables because our registration numbers grew. Which meant more money to them, but apparently that doesn't matter. The service will stay the same.
The third day the conference started, the breakfast was ok, the lunch was horrendous. Many people had raw chicken, i had a hair on my rice, the chicken was inedible when it was cooked through. Many people didn't eat it. I ended up ordering a pizza so i had something on my stomach. 
The fourth day went ok but I was checking out so that made it better. 
There were some people who stood out. The events coordinator was non-existent. We could not get a hold of her, she wasn't even at the hotel during part of the days. Wouldn't you think that if you had a big event you would make sure everyone was on their A game and you were there the entire time? I will not say her name, but the GM should know who I am talking about and should feel free to contact me directly if need be.
There was one Journeyman/Concierge that helped me get into my room with all my baggage. I cannot remember his name but he was very helpful. He was younger than most of the other Journeymen that were standing up there during my stay. Wish I could remember his name.
Lastly Hayden, the front desk clerk. He was extremely helpful, even going so far as to get me super glue when my heel broke. He was always willing to assist me when I needed it. He deserves some major recognition. I wish the rest of the Ft. Worth Hilton crew could be as attentive and personable as Hayden. 
All in all, if you're planning an event, stay away. If you're there for a night, it's ok. clean but terrible service.