Be warned about this dubious Hotel Manager
We arrived at the Hotel with our "Living Social" voucher and all seemed well. The hotel staff was warm and friendly. They indicated that they needed a credit card for on file. We questioned this because the room was paid in full and we were willing to give them a $100. cash as a hold. We were told if we do not give them credit card information when we could not stay b/c it is hotel policy. We were assured that NOTHING WOULD BE CHARGED to our card until Sunday when we checked out. We checked out on Sunday and paid the $20.30 we owed , tax on the room which we stated we would pay on Friday.. When we got home to "free WIFI" to discovered that our account was charged $151.30. I call immediately and was told that this was a hold and would be removed... We called and spoke to Ester who was very accommodating but after two days our money was still not refunded. We were told that Paul would call us back, after waiting for a call from the Paul to no avail. This is NOT the way a luxury hotel manager operates a successful business. We called again and finally spoke to Paul Masai.He said, "we put $50/per night for any quest" We are not advised of this policy when we booked this hotel nor when we arrived!!! Naturally, we asked why then were we charged $151.30 for a room that was paid in full??? He told me,"you are wasting my time -- call your bank"? R-U-D-E!! I called the bank and they confirmed (as my bank statement stated) that the Hotel Brexton charged and received $151.30 AND the transaction was put through at a PURCHASE not a hold. So, here we are with a receipt from the Hotel Brexton for $20.30 and nothing about the $151.30 charge which was taken from or account. We had to file a Affidavit of Fraud to get our money back... Finally, five days later our money was returned to our account!!! Maybe because we are senior citizens??? We are at a total loss as to why this hotel manager treated is like this way. We had a pleasant stay and the receptionist on duty were lovely.
Paul Masai is at best "incompetent at worst a fraud" -- If we owned this Hotel his integrity would be in question.. Why do you charge $151.30 of a room which has been paid in full and then hand your guests a receipt for $20.30. If this was simply a misunderstand why not try to help our guest??? If the owners of this hotel read this review, I hope they would contact us.. thank you