horrible customer service if booking non directly
so i booked through priceline to get room that will accomodate me, hubby, infant,and 7 yr old (leaving two at home as it's expensive to travel with all four)......
only to find out they put us in a room with two twin beds....yes twin beds. so i called the hotel to request the change(as priceline told me to do)....but they said they can't guarantee it so i called priceline and priceline called them and they said everything should be fine. i even contacted loews hotels directly through facebook and they assured me that i'll get a room with two doubles and a fridge(for meds and baby food).....i had a weird feeling today(a few days prior to the trip) so i called the hotel to verify everything. well rosa the manager said no we have twin beds for you and we marked that you may be able to get a kind room)...well i asked how that will accomodate us and she ended up putting me on hold for 20 minutes and then hanging up on me. WTF?!?!?! oh loews also had the nerve to tell me that next time i should book directly. if that's the case,then don't sell rooms to priceline!!!! i now don't know if we'll have a room that will acoomodate us. because rosa also had to mention that the double beds is about 200 bucks more a night!!!!! i'm frantic and nervous...nobody is returning my calls, priceline is refusing to refund me money...as loews too....so i'm basically screwed! DO NOT BOOK THIS HOTEL!!!!! it's worse than motel class.....definetely not a 4.5 star hotel!!!!!