Not Such a Grand Dame!!!!!
Arrived to find the room damp old looking and down right smelly!!!! Supposed to have been a deluxe room. The duty manager was less than helpful.This was 9pm at nite we had been travelling since 6am,we moved rooms to a room that was well not damp. But the shower was broke it flooded the bathroom the safe was broken it didn't close. Again complained to be met with a look of oh not my problem, Beware if you are on a high floor looking for great views the windows are filthy dirty haven't been washed in months although they have a note in the room hoping to have them soon!!!!!!
We stayed at a Fairmont property on the east coast before arriving in San Francisco and it was oceans apart from this place.Clean modern facilities that work,staff that care. This was so bad that after the first night disaster,we changed our flight reservation and left a day earlier than scheduled. When I mentioned this to the manager she seemed less than shocked and the receptionist beside her said oh you have pr paid we can't refund the last nights money, of which I had not once mentioned a refund we just wanted to get out of there, this attitude sums up there approach, pretty much thinking there above the rest well I am afraid they are far from it,they may think they are top of the pile at nob hill,but really they are at the bottom of the pile when it comes to customer relations!!!! Be warned if you think high prices bring high quality service and facilities it isn't the case here.We won't be returning in a hurry!!!!!!!