Scratchy sheets, hard bed, sleepless night
For a new hotel this is shameful--at one time the Westin's were known for their 'heavenly beds' but this new property seems to have opted for the lowest possible quality. I stay in a lot of hotels (so far this year, 84 in Starwood Properties alone) and recognize there is a range of quality. What i don't understand is why they opted for the lowest quality in a new property.
Other signs of lower quality: I called the front desk upon my arrival in the room as there was no internet (it said i the room had not yet been checked into). it took three calls and 15 minutes with me finally pressing the Operator to locate someone to help, (is there lack of adequate staffing even with the hotel being new?), the creamer in the room is powdered--not even mini moos, there is no option for very high speed internet, and no phone on the desk. The phone by the bed is remote, but no speaker ability on the handset, so to participate in web conferencing with two-way audio one needs to hold the handset. Further, they do not appear to have upgraded the sound proofing, i stay in NYC a lot and know street noise can be muffled.