Bad Customer Service; Overpriced
This was my first time in San Francisco and it was a great trip except for this hotel. We waited over 30 minutes to check in and finally left before checking in because we had dinner reservations. The concierge never once looked up to even acknowledge we were there. I thought maybe that was an anomaly but when we came back from dinner we continued to wait. It also took 45 minutes to check out. The same goes for checking out. Also, the walls are paper thing. I could hear EVERYTHING (and I mean, things I really didn't want to hear) the people next to us were doing. The street noise doesn't bother me, I like it, but I don't think I should be able to hear intimate details of someone else's conversation. Also, there was no AC in the room which isn't a big deal except that the fan was motion sensored so when we went to sleep it would turn off and I would wake up sweating. Oh, and add to all of that, the WiFi wouldn't work in our room. We ended up checking out early because we weren't getting any sleep. Overall, this place isn't worth what they're charging.