You can't make a silk purse . . .
This property was opened under the Hyatt brand on Feb 1st, although the building is probably 30 years old. Its last incarnation was a Crowne Plaza. Staff attitude is upbeat enough, but the location is terrible and difficult to get to and the infrastructure is subpar. Every department shows problems. Here is the short list: on check in was given another Diamond member's portfolio with his name and room number and breakfast coupons. No contact name was on the contact card. Not that I could contact anyone, since THERE WAS NO PHONE IN THE ROOM. The fresh coat of paint couldn't conceal the poorly functioning closet louvers, while the keeper for the curtains had pulled out of the drywall. Furniture was nicked and scratched everywhere. Housekeeping hadn't bothered to clean the soap residue off the soap holder, vacuum under the ottoman or beside the bed. TV guide listed Weather Channel on 28, but it wasn't available (this from an airport hotel where folks just might be interested in the weather forecast, hmmm?). In the fitness center, the equipment was new, but one could enter without a key card through the publicly accessible atrium via the restrooms. Since the workout area was closed in, it is a real security risk for a female working out alone. The deal breaker was the pretty little unheated outdoor pool, completely unworkable for exercise. Restaurant reviewed separately. If you must stay in this area, go for the Hyatt Place next door; you'll get all the same basics at about half the price. You won't get an in room safe at Hyatt Place, but the one in my room at Hyatt North didn't work, so there you are. If this is how management treats its elite customers heaven help you if you're not in the top ranks.
If you want to be closer to the airport with some real amenities and brisk shuttle service, stay at the old Hyatt location, which is now a DoubleTree by Hilton.