underwhelming for the price
overall we had a positive experience, however, for the money we paid, the expectations were much higher. we rented the spa room that came with a whirlpool tub, but getting bath salts was like pulling teeth. cups and glasses were not replaced daily. we started with two wine glasses and two water glasses, plus two glasses for the bathroom. none of these were replaced during our stay, but the used ones were taken away leaving us stashing away room service cups, etc. for later use. the 'do not disturb' sign was ignored by the staff. the concierge scheduled services without explicit permission. on the plus side, room service was prompt every day, but the food was less than stellar. the bed was comfortable, as was the room overall. the location could not be better. the sushi restaurant across the street was terrific. the bathroom was kind of a death trap. the shower leaked like a sieve and if you missed any of the marble floor with a towel, you were taking your life into your own hands. the water temperature in the shower was either boiling hot, or cold, nothing in between.