Worst hotel experience ever!
My husband and I checked in with our two boys on July 1- July 5. I had booked through Priceline several months in advance and contacted the hotel DIRECTLY after receiving confirmation through Priceline to request a double room and was assured that my room would have two double beds. The representative offered a room view of the Hudson River at no additional cost, which I gladly accepted. Upon arrival at 12:30am, the front desk clerk informed me that because I had booked with Priceline, she would not be able to give me a double rooms with a view of the river because the price I paid was below cost for those rooms. After a long days travel with two 6' boys and a hubby in tow, I asked if she could just provide a room with double beds as I was promised. She declined with no explaination gave me a key and walked away. I contacted the Hudson's reservations by phone and was told that the hotel declined to accommodate us with the previous request due to lack of availability, but when I returned to the desk clerk 30 mins later I was offered a double room for an additional cost of $75/night. I was in no condition to argue or bargain at 1:00am. I needed rest, so I asked the desk clerk to give me the room number. She walked down to the next desk clerk and whispered in her ear with a smirk on her face, then returned with a key for room 1121 (the smallest and nosiest room in the entire hotel). My family of 4 scurried down the dark dingy halls to find that we were given a closet with a designer futon bed which is only 1 foot off the floor and a foot of space on each side of the walls (no room for 4 people and luggage). I called the front desk again and requested management. I was told that the room that we had originally requested was available, but for $150/night. She proceeded to explain that the hotel's reservations line could not reserve a room for guests by phone, guests can only request rooms once they arrive. "What?" I explained that I was quoted a price of $75/night at the front desk. She stated that the previous young lady was new and did not give and accurate quote. I contacted reservations again and the representative attempted to request a double bed for us because she stated that the room we were given could not accommodate 4 people. The front desk clerk stated that although rooms with double beds were available, she would not move us unless we paid $150 upcharge. The money was not a factor at this point. We did not know what to believe and I have never had such rude service at a hotel. My husband decided not to pay the additional cost because we didn't want to be upgraded to a room with two doubles without a toilet. We were sick of being lied to over and over. The hotel renovations and constant banging at 7am were annoying and difficult to sleep through. I spoke with the hotel's manager upon check-out. I was offered an upgrade at another one of their hotels in the future and given an apology for not receiving accomodations for a party of four, when there were double rooms available all over the hotel as well as ajoining rooms which she should have provided for us. The location is great because you are just across from Central Park and on a quiet street in Columbus Circle. The lobby and library areas are nice. My husband and I stayed at the Dream Hotel and found that this location is more convenient for sightseeing and traveling around the city. The elevator waits were long and we missed our restaurant reservations downtown due to peek hour traffic in the hotel. No pictures available because we didn't have elbow room to snap them. If you need a comfortable mattress or have back issues like myself, the futon style mattresses will make your stay very unpleasant. We made the best of a bad situation. If you expect 3-5 star accommodations and quality service from the staff, book somewhere else!