Bait and switch … Stay someplace else!
Booked my room in Jan for a stay in late June, booked a two bedroom suite with two bathrooms. This layout was important to me so I called and confirmed my online reservation just to make sure I had book a two bedroom two bath room. On check in day I stopped by the front desk at 11:30am, the room was not ready, which was fine check in was at 3PM… confirmed at 11:30 I had a two bath/ two bedroom suite waiting for me. Stopped back at 2:30PM room still was not ready but I thought I would give it a try again, confirmed still waiting for a two bedroom two bath suite, at that time was offered a one bedroom suite that had two bathrooms if I wanted that, I opted to wait for my room. 3PM rolls around and I find out that I don’t have a two bedroom / two bath suite but a two bedroom one bath suite. I asked for the room I had been promised and was told I could “take what you are being given or leave it, and bathrooms are not guaranteed” They gave me $100 for my “trouble”… Further trouble on our stay included three room keys that stopped working. Stained bathroom towel and clearly air conditioner filters that have never been cleaned.