Great staff!
What a great staff which made for a wonderful first impression upon arrival.
I was immediately acknowledged as a Platinum member and even got the cute pet name "Miss Platinum" from the front desk associate - how fun and cute! 
I was upgraded to a very nice room right down from the lobby and it was quite nice. I stayed at this property while having an event at the Rancho Bernardo Inn and it was very convenient to get there as well as hopping onto the interstate to get back into San Diego.