exceptional care
We stayed here over the course of Hurricane Sandy arriving two days before and leaving three days after. The entire staff were fantastic in the way they looked after us. At no time did we want for anything and they were really helpful in sorting out flight information etc. Because of the appalling weather many of them were unable to get home themselves and so were working every day. There were no complaints just a lot of people working hard and professionally to ensure the welfare of their guests. We have visited New York three times and this is by far the friendliest hotel we have stayed in. Well done and thanks. Brian & Adrienne Smith, Canterbury, England