Excellent Stay!
My husband & I wanted to get away for the Labor Day weekend and stayed 1 night. From the start of the reservation process to speaking with Carlo, Front Desk the process was seamless. Everyone was very details with answering all my questions. We had choosen the Tai Pan Club level King Suite, due to the private area, all drinks and snacks all day until 11:pm-- complimentary. Breakfast was also served in the morning. The club level as a small private balcony area, which was great. Nice and quite. The staff was wonderful, not to limit to Monica, Paris and Carmen.. They were very much service driving & notice the smallest details. The front desk check-in process was very quick. The gentleman that check us in ask me do I have any question that I wanted to ask him.. I thought it should have been the other way around. He should have told me about the property in general. Due to a small gathering in the Empress Loung I inquired about that. He did not share info about the spa, which I would have liked to enjoy, nor the other 2/3 resturants they have on property. A little more training for that gentleman, however the room was on the 8th floor, very clean,thick robes , and comfortable beds. Empress Loung the wait staff was not patient and act as if they did not want to service our tables. dirty glasses, and plate remainin on the table. We had about 20people. The gentleman (I beleive the manager at that time) ask how was everything, but did not listen due to the fact that I responded look at our table and nothing was done to clean up until 45 min later.My experience in the Lounge will not affect my selection to come back in a few weeks. I will return in a few weeks for 2-3 nights and will enjoy the spa upon my return. I will experience the other resturants that are available this time. Can't wait to return.