What a Gem
We had read online about the extremely welcoming, friendly, and professional “Breakfast Lady” before we arrived at the hotel for our first visit to Chicago. The write-ups did not do her justice. You have a gem there.
However, I would like especially to recognize Ms. Jing Su, the intern on duty during our visit. She was knowledgeable, friendly and professional. She went out of her way to insure our comfort without being over bearing. She is a natural for the hospitality profession and will go far. She is lucky to have the opportunity to train with Residence Inn Marriott. But Marriott also has gained much. Jing Su did a phenomenal job in making the guests feel welcome and comfortable.