worst experience ever at at Best Western
My husband and I had a free night for Best Western and decided to take a long weekend in Boston. The Roundhouse Suites experience was the worst!! The room was nice, the area was not at all good there were beggers and homeless people sleeping all over the place. Yes they offer off street parking, but it is right next door to a gas station, were trucks go in and out all night and down the street from the hospital so you are listening to ambulances all night. The front desk help was so rude and had to apologize for everything. First apology was for no hot water and they didn't tell us at the time of checking, then they charged our credit card for a $20 hold and then another $30 hold, but couldn't explain what the second hold was for. When I asked them to remove it they said they couldn't and that it would come off after we checked out in a few days. The did have a shuttle to take you into downtown Boston, the shuttle driver dropped us off at Quincy Market and told us he will pick them up in the same place. We called the hotel and said we were ready to be picked up and they told us they don't go that far we would have to take the subway to get to a location to be picked up. Don't stay here that is my advise.