Unhygenic coffee maker in bathroom, free earplugs on bedside table to counteract trains
Seriously unimpressed by this hotel. 
We are a family travelling with our 2 teen sons and had an overnight stop here in a "Deluxe" Room and the only good thing really was the location for the NCL cruiseships. We were given a room at the back near the train line and on the table beside the bed was a complementary single set of earplugs with a note explaining they had had previous complaints about train noise and this was their solution! This is obviously cheaper for them than soundproofing the windows with double glazing I guess. But 1 pair??? Were we meant to share them, perhaps have 2 hours each?
The room was quite dated, and a small portable TV inside a huge TV cabinet looked ridiculously out of place. We didn't expect 5 star but it was hardly "deluxe" either. Inside the bathroom was a big shock to see a coffeemaker placed next to the sink beside the toilet. When a toilet is flushed , all sorts of bacteria fill the air. All I could think of were bacteria from previous occupants. Ugh! This was a regular sized bathroom and this struck me as so totally unhygenic, it turned my stomach.
We went down to dinner having made a reservation for 8:30pm on arrival, only to be greeted by a pretentious server who told us our reservation was for 9pm not 8:30pm. Our memory is not that bad since we made the reservation just 90 minutes previous with the front desk. We assured her it was for 8:30pm and reluctantly she placed us at a table in the middle of the room as far away from the celebrated view as possible. There were 2 free tables next to the window. We asked about each in turn: the first she said was too narrow for 4 people (strange as we breakfasted at the same table next morning! ), the other she said she had other people waiting for. So okay no view! But the main thing was the noise. The restaurant was next to the bar and the noise from there was unbearable. Why can they not divide the two areas off properly?
So we were handed the menus and seeing the prices of main courses at approximately $40 a dish, it really was not worth paying $160 + tips to sit in an unpleasant environment like that so we left the restaurant and instead ordered room service. Portions were miniscule, but still cheaper than the restaurant and quieter at least - we consoled ourselves with the fact we would be able to eat better on the cruiseship next day at least! 
We called the concierge and asked about free wifi. He told us it wasn't free but that he would make a special effort and get us a code. Like one of the other contributors above, we were made to feel like the guy was doing us a big favour (tip me tip me?). Really we felt quite uncomfortable asking. 
I would not recommend this hotel to stay or eat in. If you are desperate for a hotel close to pier 66, it is conveniently situated, but we recommend you ask for a room at the front of the hotel and eat somewhere else. And do not use the coffee maker in the bathroom! 
The hotel asked for a questionnaire to be completed via email when I returned home as well as any comments to be sent to them seperately. I completed both a week ago reflecting our experience and have heard nothing since. So I think customer service there is also pretty poor.