MANAGEMENT FAILS TO TO LIVE UP TO AGREEMENT-SHUTTLE
I made my reservation through Days Inn's partner, Park, Sleep Fly.com. The web site, which I copied, states that the shuttle runs from 6 Am to 12 Midnight. My flight arrives after 11 PM. Therefore, they refuse to pick me up when I arrive and they told me to take Super Shuttle and that they would not reimburse me. Unacceptable response insofar as the problem is not of my making. They do not care about their customer service or how people respond to their refusal to step up to the plate. I've never been treated like this by a chain that advertises great customer service. I know in the end I'll be compensated because I'll be persistent until it happens. However, they leave a bad taste in people's mouths when they don't go out of their way to assist their customers in a situation that is not of the customer's making. Shame on them!