Not happy.
From the less than welcoming door and bell staff, the fobbed off range of excuses why the heating didn't work in our room, the poor sound insulation (meaning we could hear all next doors conversation at 2.00 in the morning) - this place lags behind most of the other central Boston hotels that we've stayed in over the years. Two final insults, we got stitched up by the hotel when we left into taking a private limo waiting outside to the airport having been told it was the same cost as a normal taxi cab (in reality it was about 50% more - we know we've done the journey lots of times) and secondly our email to the hotel listing the above concerns was neither acknowledged or replied to (though the contact options on their web site only give you email options for sales or reservations - good way of minimising complaints?). Very unimpressed. Until some of the issues above are sorted there are far better options round town for the same money.