Inconsistent Customer Service
I've stayed at this hotel a few times, and travel on a weekly basis. Let me begin by stating that during the same session on Trip Advisor, I will also write a fantastic review on another Chicago property. There are just so many better options in the Loop! Do your research before booking here.
The Marriott customer service was great...at the valet, housekeeping and bell desk. The front desk, however, did nothing to assist in a very embarrassing situation. They oversold the hotel, which I understand happens. You would think that they would not kick out a frequent guest with status on the Marriott Rewards program, but they did and I got over it. What was frustrating is that they sent me all the way to the Gold Coast; when you are there for business, a mile down the road is a big deal when you specifically made reservations within a block of meetings. Not to mention I paid $395 for the hotel for a single night (high traffic season).
A couple of other issues were just in the details. The Marriott also charged me $35 for parking during the fiasco and would not reimburse. Their "offer" was $10 in taxi fare. That would barely get me to the new hotel, much yet pay for tip. When I arrived at the new hotel, the Marriott had made a double/full reservation in lieu of a king. Again, it is the little things. Luckily the new hotel took very good care of me and turned a bad situation into a good impression...at the Ritz.