Please reconsider staying elsewhere
Stayed here one (thank goodness) night and was most underwhelmed. Any semblance of manners was fabricated by the staff. Elevators were so crowded that they vibrated up and down the entire ride. Our room was the size of most walk-in closets, the shower curtain was moldy and the view looked toward a wall of a vacated building covered with black soot and rotted window sills. We were supposed to have received a king or 2 queens and were given a double. Honestly, this lovely city is overflowing with options for travelers. Walk through the lobby here to take in the history of the place and then continue walking right out the other door. Omni, very poor job with this property. You need to initiate some charm school classes with your gruff staff, and work to ensure that they understand how reservation systems work.