Aleja and Ted's adventures
When we arrived to the Helmsley, they did not have our requested room available till the following day. They were so apologetic and gave us their next best room, along with free wi-fi, free breakfasts and happy hour cocktails. They really tried their best to make us feel good after acknowledging their mistake. We gratefully appreciated it. 
Besides all that... the hotel, the room, the service was wonderful. I would stay there again. Make sure you request the park view. It is gorgeous, but then so is the city view.