Great City, Great Hotel, Great People
My boyfriend and I chose this hotel based upon the free shuttle to and from the airport and its downtown location, but it was much better than we could have ever imagined! Upon arriving at the airport, I called the hotel unsure how the shuttle service worked. They responded with saying that a shuttle was already on its way to pick us up, and sure enough, about 10 minutes later Alex had arrived! He was very friendly and told us what we should all see on our short vacation and mentioned he could take us to most of the "must see" sights. He also told us about the hotel's complimentary happy hour. After a 5 min. ride from the airport, we arrived at the hotel around 10am, hoping to just drop our luggage off in a storage room and come back at the check-in time, but they already had a room ready for us and we were able to get settled in right away! 
We were able to get a ride to the zoo immediately when we wanted to, and were picked up about 5 min. after we had called requesting a shuttle. The happy hour was very enjoyable, and the staff was very friendly and inviting. The complimentary breakfast is amazing, with lots of choices, and again very friendly and helpful staff! 
The day we checked out we were waiting to be picked-up from a friend, and they offered us a late check out at 2pm so that we wouldn't have to just wait in the lobby!
I would definitely recommend staying here - I would never go anywhere else in San Diego. I have never been so pampered by such a friendly, happy staff - I cannot wait to go back!