Absolute disgraceful customer service
My daughter and I stayed here in late October, throughout hurricaine Sandy. We were given no advice or reassurance from staff about what to do and how to stay safe. The evening meal price went up over the nights of the hurricaine and at this point we were advised to stay in the hotel so could not leave to have an evening meal elsewhere. The nighlty rate for the hotel was slightly reduced but fluctuated and there was no further discount given after the hurricane when there was no hot water or heating for 3 days. Hurricanes are unavoidable and we appreciate this, however the lack of support and advice given from the hotel staff was unacceptable. I think the Directors of this hotel should have a strict policy on how to deal with this situation and train their staff to a higher standard. Instead of providing support we feel that the hotel were trying to profiteer off tourists who were stranded there.