Not a Luxury Hotel
We arrived in NYC in the am, and went to the hotel. We were able to check our bags and were told to check back at two and see if our room was ready. We explored the city and got back to the hotel around 4pm. We were told that our room had not been checked out to verify it was clean enough, so we had to wait until that happened even though check in is at 3pm and we were an hour later than that. We went to the room and while it may have been nice at one time it was in poor repair. There was a big scrape on one wall, all of the baseboards and trim were covered with black scuffmarks and I found a bobby pin and an adhesive size strip left by the previous occupants. I went to the front desk and asked for a manager. I was told there was no manager there on that Saturday, as they called out sick. They offered to upgrade my room, but I needed two beds and the upgraded room only had one. I decided I would just speak to the manager the next day. As I was getting ready to go out for the evening, I noticed mid shower that the light above the shower was not only covered in corroded metal, but the ceiling around it was moldy. It was too late to find other arrangements, so I just figured Management would deal with it tomorrow. The next day, as I was checking out, I spoke with a manager. He was very aloof and quite rude to me. I told him about everything that happened and he did not seem to think it was enough of a problem to offer me any sort of discount/refund. I showed him the state of the room and while his voice said he cared, his actions said he did not. I left there very upset that I had paid full price for a room with so many issues in a hotel that is, quite frankly, not in the best neighborhood. I have stayed at nicer hotels, in better areas than this one in NYC recently, and am extremely sorry I tried this one.