Poor experience using Expedia
We booked a king bed city view room (higher price) through Expedia and called the day of arrival to let them know we would be arriving late that evening. Upon arrival we were told that we were getting the last available room in the hotel. It turned out that meant room 209 which was a double bed for one person with older fixtures and a mildew smell in the room (nothing like the pictures on the website). No comforter or blanket on the bed, just thin bed sheets. We found a comforter stuffed in the closet and put it on the bed ourselves. It was a little musty smelling, but we were tired, it was late and we just wanted to sleep. In the morning my wife went to make coffee in the coffee maker and an old moldy used coffee grounds pod was still sitting in it from who knows how long ago. Upon check out we complained about the room we received versus the price we paid and were told that Expedia does not guarantee the room requests. Sure enough after reading the fine print, she was correct. But...we still felt that we should not have been charged the higher rate if the room was not going to be available. At a minimum, credit the difference between the higher rate and the room we received. Lesson learned, Expedia will not guarantee the room availability and this hotel did not even provide a room that was meant for two people. Disappointed!