Never Again
We checked in on Wednesday, out on Friday morning. We usually stay at the Menger; decided to save a little money. This hotel is not located in a good location, we did not feel safe making our way to the Alamo/River Walk area. We use mobility scooters (I do not walk well), and getting from the hotel to the Alamo area is dangerous due to the traffic that must be crossed. Coming back to the hotel at night was scary, streets not well lit. Desk clerk at check in was very nice; our room was fine except for one tiny thing -- we had no hot water Thursday evening/night, and no hot water Friday morning. At the age of 64 I am not up to taking an ice water shower. The manager kept wanting to make an explanation. I don't give a flip about an explanation - an explanation is just an excuse. I care that I am a paying customer and expect hot water. 
In addition, the advertised continental breakfast was a joke. Having been in many hotels (Days Inn, Drury, Oglethorpe, to name a few), the breakfast was disappointing. We left the hotel and had breakfast at Denny's both mornings we were there. 
We had no dirty clothes plastic bag in our room so hubby inquired from one of the maids. She gave him a couple of regular plastic bags but said the hotel is out of everything. We certainly believe that! 
Also, parking through our reservation via Kayak was supposed to be $5.00 per day. We noted when we got home that we had been charged $7.00 per day. 
We will never stay at another Red Roof Inn again. Too many other hotels that care about their customers. Gotta say, we've stayed at some Motel 6 facilities that have been better.