Good hotel let down by very poor shuttle service
This isn't the first time I've used this hotel, I've found the rooms good (we had a nice one today), the staff friendly, the prices reasonable, but every single time, and today was the worst, the shuttle service has just been very slow both in pickup from the airport, and departure to it.
Today (midday, 4pm) they blamed it on congestion at the airport, but when we finally arrived after a 30 or so minute wait at the hotel for the shuttle, (and only a 10 minute drive to the airport), there was no congestion at all. I think they simply don't have enough shuttles, its as simple as that, because its always like this here.
So, factor in a potential long wait for the free shuttle or take a taxi or choose elsewhere.
In contrast, 2 weeks ago I stayed at another airport Hilton (San Jose), and when the first shuttle was full leaving the hotel, they had another one round in literally 2 minutes.
As I say this wasn't a one-off, the shuttle service has always been slow here in my experience, but today was extra poor.
As someone semi-locked into staying at Hilton's its hard to change, but next time I think I will likely try another airport hotel and see if they can do better.