Not a good experience....
We stayed at this hotel two nights last week(the day before and the day after our cruise).The first night we flew in late and didn't arrive to hotel until about12:30am, the night auditor was INCREDIBLY rude and seemed as though we were a nuisance to him when we verified that we were in fact placed in a Non-smoking room. He said yes, when we got in our room it reeked of cigarette smoke, when we called down from the room and asked to be moved he said that there is no smoke smell in the room (basically calling us liars) and that if it smells of smoke in the morning we will be charged $250! After arguing with him he reluctantly moved us. The second room was clean and smoke free. Also on the website I booked the room on, think it was Orbitz? it showed the hotel having a nice pool. When we simply asked this employee where the pool he rudely replied, "No, we don't have a pool and we never have had one." Also asked for a late checkout they said the only way they can do it is if they charge us...bull. Hotels extend a checkout a half hour to an hour as a courtesy...it just how the business works. Charging for a late checkout on a Tuesday when you have hardly any guests in house and a low number of arrivals is absolutely sheisty, I know how guests should be treated and I was sickened by this employee and the hotels lack of hospitality. On our way to the cruise ship the next day the family in the shuttle with us was saying similar thing about the staff there. Cheap Hotel but NOT worth being treated terribly by the staff. DO NOT STAY HERE!!!!!!