Not a good reflection of the Starwood Brand
This place might be great for a 20 something (crazy loud music when we checked in, bar flooded with party goers). And maybe it is my fault for booking at the W since I am probably not the demographic they are after (I am in my 30's).
The W tries hard to be trendy but it is all flash and no substance. Our room looked just like an Aloft or Element - both Aloft and Element are great but that is because you get what you pay for...no frills but clean with Ikea decor.
The pros: Location is great! Very close to a lot of the sights and great places to eat.
The Cons: Our bathroom was dirty (especially the toilet seat...gross!!), our internet connection (which you have to pay for) was spotty at best, and they tried to charge me for a 1-800 call despite the front desk telling me it was free. When I brought it to the woman at the front desk's attention she tried to challenge me. It was not the $2.00 that I cared about rather the misinformation followed by the challenge.
These aren't "end of the world" complaints (well maybe the toilet) but when you add them all up it is enough to make you think, "I won't book here again" - particularly with all the choices in Boston.
Lastly, we shared our frustrations with the woman at the front desk upon our departure. She had a completely vacant stare in her eyes and truly could have cared less. We won't be back.