Dissappointing Stay
When we arrived April 5 for 2 nights the front desk staff was friendly and welcoming, but they were the only good thing about our stay. The room we were in was absolutely damaged. There were poorly patched holes on every single wall in the room, including the bathroom ceiling. There were cigarette butts in the sliding glass door. The light next to the bed didn't work. The whole stay made me feel like I was treated differently because I used points for the room instead of paid using cash. At that point we knew that switching rooms wouldn't help since we were told the room would be the same handicap type of room even if we upgraded. There was trash in the planters by the elevators in the hotel so the whole hotel looked worn out and uncared for. 
We also saw a door hanger marketing a green incentive - it said if you put the hanger on the door you get 500 points for each night you do not get your room cleaned. We put this on the door for the entire stay (as well as the do not disturb hanger) and didn't get the room cleaned, but I never received the SPG points. 
When we went down to the hotel restaurant for breakfast, it took a long time for anyone to even acknowledge our existence and take our coffee order. We paid for the buffet so all we needed was someone to acknowledge us, get us water and some coffee. Almost every table was empty and we saw staff waiting around, but no one came to the table for quite a long time. Even then we got a carafe with a D scribbled in pen on the top so we don't even know if we got what we actually ordered, just plain coffee. 
I filled out the online survey shortly after our stay and even sent a follow up email 2 months after that and no one has acknowledged either correspondence. I asked for a refund my points used for the hotel nights and for the night we didn't get the room cleaned. The hotel made money from parking and the meals we had in the hotel so it is not as though the hotel made nothing off of us. To be put in a room that made it obvious it was a room paid for by points made me question whether or not I want to use Starwood hotels for future vacations or business travel.