What a rip-off!
I booked our room through their Hyatt website and chose the breakfast rate, but they wouldn't honor it! -- they wouldn't give us the breakfast! I had to show them my online booking reservation information that I had happened to print out, but had to have it retrieved from the car in the parking garage, in the freezing cold. Then after the manager looked up in her computer for about 20 minutes, they finally decided to honor it, but after treating me like a criminal we didn't want to spend any more time in that hotel. ALSO the night before, the conceirge had told my 13-year old child to go outside the opposite door from where we were to hail a cab!! What in the world was she telling a minor child to go wandering about outside, in the freezing cold, and where anyone could've kidnapped him??! I will never, never, never go to this hotel again!!!