Fright Night!!!!
My husband and I traveled to San Antonio for our Anniversary weekend. We wanted something close to a golf course we were playing, so we chose the HIE and stayed the night of June 2nd. We checked in to our room then went to dinner at a nearby restaurant and came back in time to watch some basketball before bed. Probably about 30 minutes after we fell asleep, the hotel room phone rang but we had just fallen asleep so we thought we were dreaming. Ten minutes after the phone rang, someone knocked on the door but we didn't answer it. Next thing we knew, someone put a key card in the door and opened it!!!!! Luckily we had the latch hooked so they weren't able to get in. My husband called the front desk to see what the deal was and the front desk clerk said she would find out what was going on and call us back. Well, she never called us back. So my husband called once again and the front desk clerk said, "well we accidentally gave someone a key to your room". The next morning my husband went to the front desk to discuss the matter and the front desk clerk said, "well, I think they weren't sure if they had rented that room out or not". She offered no apologies or any discount for our sleepless night and inconvenience. Horrible service.