Liar, Liar, Pants on Fire
First off, let me tell you I'm an experienced traveler. Well over 100 nights a year on the road and I know what to expect most of the time. I make sure I'm on an upper floor, not by the ice machine or backing up to the elevator shafts. That being said, I should have realized that a 2nd floor location at the Hard Rock San Diego wouldn't be 'fine' even though I was assured that by the employee who checked me into the hotel.
As the hotel was full, I was basically stuck with the lower floor room. So, I asked about street noise. After all, a lower floor city hotel is going to have it, no matter what. "Not a problem", I was assured. "Yes, it will get some street noise by not till late morning.". The noise started at approximately 5:30 as my room as DIRECTLY over the loading dock. Not adjacent. Not nearby. OVER THE LOADING DOCK. 
Proceed to taking my shower at approximately 7 a.m. I let the shower run a few seconds to warm up. It doesn't get hot, but I assume it will. I get in the shower, waiting for it to warm up. Suffice it to say, it never gets beyond tepid. (And yes, I know how to work their two handled shower system with a built in scald guard button). 
I call the desk and ask about the water issue, assuming it might be hotel wide. The front desk person (not the same person who checked me in) appears absolutely SHOCKED that I had no hot water!! "SERIOUSLY?" he queries."THAT'S NOT RIGHT! WE'LL SEND AN ENGINEER UP TODAY!!". 
1p, Engineer arrives. Turns on the shower and gets instant hot water. Clearly, it's not an issue with my room. "Why didn't I have hot water this morning?" I ask. "You're on the 2nd floor. The boilers are on the top floor. We are full. You're not going to get hot water down here at times like that."
Hard Rock. be honest with people. Your 2nd floor rooms are NOT good. Lower the price, be honest..whatever it takes. But what you've proven to me is that you're not honest with your guests, your service is lacking and I'll NEVER stay there again. If you'd have treated me fairly from the start, I'd give you a pass. But I won't take be lied to by your staff and treated like my questions are an isolated incident.