Terrible Experience - Dog Taken from Room by Management
While the hotel premises were in great condition, and the location was superb, the hotel management, staff, and service was downright appalling. The hotel prides itself on being "pet friendly"; however, upon returning to the hotel after an evening exploring some NYC sites, we arrived to changed door locks and no dog. In fact, our dog was stuffed into a tiny cardboard box with no water in some conspicuous back office, and we did not provide this consent. Our tiny dog was stolen from our room and mishandled to top off the entire negative experience - she had a scratch on her eye. 
We were obviously upset, and rightfully so, and rather than apologize to us or make things right, the hotel management yelled at us and threw us out of the hotel at 1:30AM. And, they did not give us a refund. We have never before been treated with such disrespect and unprofessionalism at any hotel around the world. We should have been called before some stranger enters our room and takes our dog, and we should have never been thrown out of our hotel for demanding answers and justice for a ridiculous experience. 
As such, an attorney has been hired to deal with the maltreatment and stealing of our dog, in addition to the lack of customer regard and utter disrespect exhibited by the staff and general manager. Several employees should not work here after this awful experience.