Worst W Hotel ever... Don't stay here
This is the most disappointing W Hotel that I have ever stayed in (and I have stayed in many W’s). The lobby looks cool but the building is extremely old and the walls are very thin; so thin that I heard the guy next door on his cell for most of the night. The service was really disappointing, too. I checked-in with my current Platinum card in hand; however the front desk staff didn’t bother to honor it. They didn't even give me a Platinum sleeve for my room key. The bathtub was clogged and the bathroom had no towels. When I called to request some towels, they asked me if the room was cleaned (which was a bit scary as I just checked-in). The only cool element of the room was the bed; everything else sucks. I finally broke down and called the hotel manager; he didn't bother to call me back. 
I'm beginning to wonder if it's worth maintaining my status with Starwood when their staff treats you so badly. This hotel does not live up to the W Brand.