Don't have high expectations
Two good things first-Stephen, the door man, and a view of the Wedding Island. Here's what wasn't: Our confirmed reservation was canceled when our son with the same last name checked in before us. We weren't given a mini-bar key and were then told we had to come back to the desk to get it. Our room wasn't made up by 3 in the afternoon. The hallways on the 12th floor are really hot due to the open atrium. The valet took forever to get our car. The valet was so backed up, and wedding guests so delayed, the wedding we were attending had to start late. A sleeping woman in her nightgown was on the floor in front of our door Sunday morning. The river flooded the ground floor overnight, so restaurant service. And it was expensive considering the shenanigans.