Over Promised hype and VERY Disappointed Reality..
I was very excited about staying at this hotel due the the history, location, and reviews. I had a historic suite in the main building. Upon checking in let me begin to list my disappointments to me and my girlfriend: Our suite had a view of a emergency exit ladder and run down building, the room though said it had been fully remodeled was very run down outside of some new TVs and desk, carpet kinda smelled, and our bed sheets had wear marks in them, I had asked for extra towels and pillows and did not receive either, I asked for extra extra pillows 3 times and never got them, to get to the gym/fitness center I had to walk through the Mezzanine which they used for weddings, conferences,etc with 200+ people...and i mean RIGHT though the middle of black tie events (and I in my gym clothes) only to find that the mens locker room was being repaired for 2-3 days, there is no pool or spa, our TVs did not work and when we were trying to rest there were 3 guys in our hotel room trying to repair it...after 3 hours I asked if they could come back at night and fix it, which they did not. Then on the day of the wedding that we were attending as we were at lunch, we received a phone call stating that they had oversold the hotel and that they had sold our room (our reservation was Thursday-Monday), I said that was fine and they could move us into another room....they said they are completely booked out.....I said well then you should find us another comparable hotel......they said they would and came back with a La Quinta inn 30 minutes outside of Austin (Please keep in mind this is 4 hours before the wedding and my girlfriend is IN the wedding). Thankfully I was able to secure a room at the 4 season (Which is AMAZING compared to the Driskell) So we rushed back to the hotel to pack up, called in for the car to be brought around and checked out, only to have to wait for OVER ONE HOUR for the valet to finally bring the car around apparently they had lost the key (at this point we had 2 managers coming outside and trying to calm down my girlfriend who now had less than 40 minutes to get ready and to the wedding over 35mins away). The hotel has history and is located right in the middle of the college bar area, but after all of this I would never recommend this hotel to anyone. I travel at least once a month for business and personal and have stayed in hotels all over the world, and have NEVER had an experience as bad as this for such a highly rated hotel.