A tale of two hotels
Staying at the Handlery seems to be a mixed experience. If you have a premier room you get everything. If you arrive with a travel agent voucher then it's a different story. We got a double double. That is two beds squeezed into a very small room. It was in the"historic"part of the hotel. They use historic as a description when they should be using badly maintained. This included no curtains in the room just wooden Venetian blinds covering a window which looked directly over to other rooms. No view at all. The paintwork was scuffed and the door of the bathroom did not close properly. Though the room was clean it had a very tired look. Definitely the worst we stayed in on our trip in California. The corridors were very dark and felt very unsafe late at night.
Worst of all though was having to listen to the two bell men sarcastically complain in our hearing about a small tip one had received, from a leaving customer. I have never experienced such an attitude before and they did not seem to mind that their conversation was being overheard. I have watched the Handlery's videos on their web site. Perhaps that's where they got their attitude from. Someone should tell them that tips come with good service, and have to be earned. Someone should also point out to the owners and staff that they are there for the benefit of the customer ,not visa versa