Unprofessional staff
I checked in just before midnight and was upsold from a fairmont king to a harbour king. Upon checking into my harbour king I realized that it was actually not possible to see the harbour from the room unless i was standing at a particular angle. At this point, I called the front desk and informed them that I was not happy with the room and didn't want to pay for the upsell because I really couldnt see the harbour. I offered to move back to my original deluxe king room. The agent told me to stay because my room had already been given to someone else and further said I would not be charged for the upsell. Ten minutes later, in the shower, I received a phonecall from the manager on duty where he insisted I pay the upsell. I told him no and he moved me to a fairmont king room directly located above the main entrance of building 3. I have to say I did not get any sleep that night because everytime the front entrance door was opened, my entire room would shake. The next day I called the manager on duty and explained what happened and was moved to a nice coast guard room. Third time lucky the room was comfortable.
The gentlemen who was the manager on duty was rude and not accommodating. 
Another point is the valet parking is terrible. $42 a day and on numerous occasions they were unable to find my car in the parking lot after 30 mins. On one occasion I waited up to an hour.