Nickel and Dime you again and again
With this "prestigious" hotel when you pay for a room you literally ONLY GET A ROOM. ALL OTHER AMENITIES MUST BE PAID FOR, well I guess surprisingly the toilet paper in your room you do not have to pay extra for, but everything else you do. You have to pay just to use their really poor gym, you have to pay to park, the internet costs $17!!!
The staff was unfriendly and flat rude when called for basic hotel items, like why the in room 'concierge' computer did not work, where the gym was, etc.. Staff tried to use me to get other staff in trouble which I absolutely HATE. At the end of my stay there were a ton of surprise charges from a mini bar I never used, that I had to argue with the clerk about. He was extremely rude.
I was here for a conference and then for pleasure. During the conference, the food served by the hotel was poor quality and cheap. Navigating the hotel is frustrating because parts of the building is not connected so you have to go all over just to get to where you want to go. 
As far as room service, there is NOTHING reasonably priced on the menu AT ALL! And the food I got was NOT WORTH WHAT I HAD TO PAY FOR IT, and the dessert I ordered was burnt.
We also went to the Michael Jordan steakhouse in the hotel, but were disappointed. The menu was very basic with a limited selection, and nothing special about the very expensive food. 
The only good thing about this hotel is the location, it is easy to get to a lot of shopping on mag mile, but it is still definitely not worth the stay.