Courtesy Isn't Expensive
My family friends and I had the unfortunate opportunity to stay in this hotel. To begin with the first room we were given didn't have air conditioning - it was broken. The next room they gave us the air conditioning wasn't much better. The room was average, but the price and location was good, so we decided to put up with another air conditioning unit that wasn't working. We basically weren't able to sleep because it was so warm in the room and opening the windows gave little relief. My friends came here on my advice and had requested a non smoking unit for health reason. Their room had such a strong stench of smoke and when we went back to the manager, he said , in a very irritated manner, that he could not be responsible for what people do in the room. We also explained that the outlets weren't working in their room, to which he replied, "If you keep bothering me, I will have to ask you to leave." Now I realize the price and location were good, but I don't think that makes up for discourteous behavior. We asked nicely for the problems to be fixed and were made to feel as if we were problem customers. If there weren't any problems, we wouldn't have had to speak to him, but there were. Courteousness and respect is essential to me when I deal with any company. No matter how inexpensive the hotel is, it is not worth putting up with the manager. Heart O' Chicago isn't the only inexpensive and well located hotel in Chicago and I will never stay there again.