Beware extra charges after departure
We stayed at the candlewood initially for 5 days at the end of October, but then stayed another 5 days due to Hurricane Sandy, spending $3,000 on accommodation,
When my credit card bill arrived I had been charged an extra $95.92. The hotel have now refunded the overcharge but I suggest you check your statements carefully
Our problems started at check in – we had booked a handicapped room as my wife is in a wheelchair. Despite having the wheel chair in front of the check in clerk and having booked a handicapped room we were booked into a normal room, once we got in it we then had to come back to reception to get checked into the correct room.
The Air con/heater in the room is very noisy; you might want to bring ear plugs if you are a light sleeper.
Beware of the Candlewood Cupboard as the prices are high, if you have children please be aware that candy is $2 a bar.
Bring your own coffee (and filter papers) as you only get one packet however long you are staying, you can buy extra packets at $1.50 each!
The staff do deserve praise for the way the dealt with the aftermath of Hurricane Sandy. The front desk staff worked very hard to sort out customers who were trying to extend their stay and also with the customers who were cancelling, nothing was too much for them and they deserve credit for it.
On the plus side the rooms are big for NYC and the handicapped rooms are big enough to move around in a wheel chair. The beds are nice and comfortable and there is a DVD player in the room with a selection of DVDs you can borrow from reception.