Poor management leads to a poor hotel
Before i write this review folks, please review my other reviews to see that I have been nothing but positive up to this point. Also please go back through the reviews of this particular hotel to see that many of these issues that I am about to bring to your attention have been brought up numerous times before in past reviews and you will notice that the management of this hotel always responds to cover their hineys by saying "we are unaware of this" or "sorry we are working on it" or " We apologize but we will look into this" but they never seem to do anything about it.
Also folks, if you are looking for a location near sea world, there is a hyatt hill country right next door to this hilton that has wonderful reviews and we wish we would of stayed there instead.
We went to san antonio for the weekend. There was four of us. Myself and my wife and my two very young children. We picked this hotel because of the location and the price. For us it was about $150 a night. When we first arrived in the hotel, we were told that the hotel was booked solid and we could not take advantage of our suite upgrade. When we went to our room, we noticed it was very warm in there, but it was very late and we were tired from driving 5 hours. We brought to the front desks attention that it was hot in our room but was told that there were no other rooms available. We were tired and wanted sleep.
We had two queen beds. Each adult slept with one child. Before we went to bed we decided to shower. We noticed that there were only 3 bath towels, no wash, no hand and there were 4 of us in the room (this was written about in previous reviews and they still have not fixed this issue). So i of course had to go on a towel run at 11 o'clock at night. The room was warm but we made it through the night.
The next day we left and went to sea world. We had a blast. We made it back to our room about 8 pm and once again noticed the room as hot and you guessed it, only 3 towels for 4 guests. I went to get more towels and told the management to come check our AC. The guy that came to check our air said our air was blowing at 77, there was ice on the line (which in my book means a blown compressor) and that we should move to another room. But of course once again there were no other rooms available so we had a choice. We could stay in our hot room, or pack up and move to another room with one queen bed and 2 of us would have to sleep in a roll away. As we were checking into our new smaller room (just as hot) we were approached by two other people on our floor that had broken air conditioners too. One of them was having a wall unit put in, and the other was going to check out and go somewhere else.
We were told by the management that we would have both nights taken care of and we would not have to pay for our stay given all the issues we had. When we checked out of the hotel, only one night was removed and i was told to call and discuss the other night with the service manager of the hotel. After numerous messages to them with no return calls, i called hilton directly- they contacted the manager and he said he was not going to cover our stay and didnt care what circumstances we had. I will not stay at this property and probably not another hilton property again for a long time until they get their act together. I work in the travel industry and i book hotels and airfare for people with medical conditions and to think that one of my customers may of been stuck in this hotel scares the daylights out of me.
I would strongly suggest staying elsewhere. Lets see the manager write one of his "i was unaware" follow ups to this review.
A couple positive notes - it was close to sea world, and the kids pool was great. BUYER BEWARE!