Great location, lacking a few things
I spent three nights here to try a different hotel. The location is great- Back Bay is the place to stay and it is convenient to everything. My room was tiny- I mean really tiny. I was glad I was the only one in it. It was nicely decorated and I loved the lobby. I did peek in the other rooms around me and they were larger. They were very clean and the maids were very nice. I faced Newbury Street, and I loved the view but it was noisy at night, then construction noise again first thing in the morning. The staff is indifferent- not friendly at all, often they do not respond to a simple hello. As said before, luggage could be an issue depending on which side of the hotel you stay on due to the stairs between. Internet access can be sketchy.
 And I, too, had the pleasure of the owner yelling at an employee in the morning during breakfast, then a phone call that none of us sitting there should have had to listen to and then also once in the lobby when he was talking to another man, making fun of a guest. This will definitely deter me from staying here again. And I visit Boston 4-5x a year.