Average service, overpriced room
I just stayed there from 17 to 21 of March for business. The first night, after travelled for 14 long hours, I was awaken at around 2 am by the rowdy next door noise-it was a party in full swing, things breaking, yelling and screaming. It took the security more than 45 minutes to resolve the situation. On top of it, the faucet and the shower head started leaking and added to the agony. I woke up in the morning after unpleasant night of interruped sleep on 'heavenly' bed and had to get ready for my early morining meeting. Barely made it through the day.
The housekeeping did not come by for 48 hrs. The room is very outdated, no fridge, old carpet and no balcony.I was on the 9th floor with the 'city' view. The bathroom was small, no tissues on the vanity, and a crack in the bathroom sink. Not to mention not very clean faucet (had calcium deposits all over and a soap scum) and a tub. It seemed as if the room was done is such a ruch and not detailed at all. Also, I found out that one of the water bottles provided by the hotel that was next to the coffee machine was actually open (someone probably drank it and put the top back on with verly likely tap water). I also found out that the water is not provided by the hotel 'to keep us hydrated' for free, when I recived my final bill. I also found out that the hotel charged me a $5 for 'holding a package', a gift my husband sent me and was sitting there for 2 days without an attempt to be delivered. He had to call the reception 3 times before I was alerted. I complained and the fee was removed off the bill. 
And finally, having my last meal at the Zocca restaurant before my departure, I had to wait for more than 45 minutes for my meal to arrive. I alerted several wait staff to ask what was going on, and they kept passing on a message to a next waitperson. After I finally got my food (that I had to shove down as I was late for my flight), I was told that the meal was sent to the wrong table. The bill was doscounted half off, and I got the apology from the manager. 
As a summary, it is just an OK hotel and waaaaay overpriced for the type of rooms and service it provides. I would stay there again if it were half the price. I've more often than not stayed in really nice hotels, and I thought the name would attest to quality,but it was not a case here.