Great Staff
Great location and outstanding staff, well most of them...I was imressed with one individual and the extra effort he went for me in retrieving a left item in my room of great moniteray value and more importantly the sentimental value of it....here is what I wrote to the manager. It restores my faith in that the vast majority of individuals are still good, honest people.
Dear Sir,
I would like to express my deepest appreciation for one of your security members that retrieved one of the most invaluable things so near and dear to me. I was completely relieved to have a solid gold chain that was given to me by my Grandfather and have the trustworthiness of Mr. Mathias Martinez to retrieve it for me when I had made several attempts earlier to have someone check my room as I was positive where I left it.
I think Mr. Martinez should be commended for being an individual with strong character and of the highest integrity. I had run into road blocks and false assurances earlier from
Mr. Inmer who informed me he would get to it and check with housekeeping and leave me a message. I left your hotel for DIA and was concerned my entire flight and thought I would have the good news once I arrived, but to no avail. I made several calls as I could not relax about it, as I was certain as to where it was. I was fortunate enough to ask and gather the assistance of Mr. Martinez who I asked if he could please just do me one favor and go to my room as I was positive as to where I left it. he did so and quickly put my mind at ease.
I am highly impressed with Mr. Martinez and feel this trustworthy individual deserves to be recognized. I was not impressed with the initial calls and felt let down until Mr. Martinez changed all that.
Please express my deepest appreciation to this young man and share with him that I would recommend The Shearton downtown Denver to anyone due to the outstanding assistance I received during a personal crisis to me.