Property has declined
We have stayed here many times beginning in the year 2000 when it was apparently in much better condition, providing a much more positive experience. Alas, things have drastically changed! Our recent stay convinced us never to return. Over the years everything, including service, has declined. Where do I begin? First, the room we were promised was given away while we were out sightseeing. We were then offered by "management" a pathetic room or a mediocre room. We chose the mediocre room. It looked like someone had had a big fight because the dresser is actually missing a slice of wood and there is a large picture obviously missing from the wall. (You can imagine the condition of the pathetic room.) We brought the broken items to the attention of housekeeping and they said, "We know; you won't be blamed for it." The sink was clogged; we also mentioned this to housekeeping and it was never addressed. The carpet was dirty and not all the lights work. We asked to be given more towels but were given less the next day. The breakfast buffet, which we have always loved, is now full of stale pastries and manned by rude waiters. Service is not even in their vocabulary. It's a shame that what was once a nice hotel has gotten steadily worse due to lack of maintenance and poor staffing. And it's not really "cheap" either. The only good things that can be said are it has a good location and the beds are comfortable. Fortunately, we did experience the bedbug problem--that would have sent us over the edge.