The people are the problem...
I start this review by saying I stayed here when attending SXSW and therefore I guess the place is busy. This could be some form of mitigation for the poor service but I think that would be over generous. My main observation is the staff are really quite poor and don't seem to care. I had to move room as a noise kept me up all night. When I was moved no one offered to help me with bags and instead watched me struggle. Then left me waiting in a corridor for 15 mins as they got the wrong room.. As I write this over breakfast I wasn't greeted as I came in, I had to find someone to give me coffee, I could go on, but won't. This just typifies the issues in this hotel. 
On a more practical note, the hotel is centrally situated. It means there is road noise in the rooms from the freeway next to the hotel. It is in a short walk of 6th street. The rooms are good.