Big Hotel/Inadequate Facilities & Waitstaff
This is a large, beautiful resort that suffers from inadequate facilities and waitstaff for its guests. The lazy river was packed with people as was the pool and there were never enough tubes or lounge chairs for guests. We stood in long lines to get into the pool area and could never find unoccupied inner tubes. We were advised that there were no others available and to take them from anyone that had them sitting beside their lounge chairs. Breakfast was always a minimum of a 30 minute wait to get a table and there was one chef in the buffet line preparing 4 omelets and waffles/pancakes at the same time - hence another 15 - 20 minute wait for food. Checking out was to be 45 minutes for a porter so we finally gave up and carried our luggage down ourselves. Also, be sure to check your bill. I was quoted $369/room and charged $419/room. I hope your experience is better than ours! Next time we'll head back to the Hill Country Hyatt. It may be an older facility but they do have adequate amenities and waitstaff to accommodate all of their guests plus their rooms are larger.