Not impressed..wouldn't stay here again
I stay in Jacksonville a lot and have stayed about every hotel close to the airport. I chose this property because I was bringing my family with me. I was very disappointed. There was NEVER anyone at the front desk. You had to stand and wait for someone to come. It became a joke with my family. There was no bell to ring for service. It got to the point that when we went to the desk we took our car keys with us, so we could clang them for service. Very unnecessary! When the young girl was at the desk, she was not too friendly. She would begin to help me, and as soon as the phone would ring she would shush me and take the phone call. She wouldn't ask the caller to hold; she would help them with what they needed! Very unprofessional. Marriott needs to do something about this! 
The room was okay. We had a suite. It accommodated the four of us fine. We did not cook in the room. We were actually rarely in the room. 
Housekeeping was not that great. They would leave 2 clean towels daily for the 4 of us. SO, each day we had to go down and get 2 extra towels. And each time, we had to wait for service! They never left an extra roll of toilet paper for a 6 night stay. So, twice, we had to go get tp. And wait each time I might add! In all our travels, I have never had a hotel not leave the essentials.Our bed linens were never changed either. Usually they are changed on day 3 or 4. 
The breakfast was not worth it. The dinner they serve each evening from 5:30-7:30 is not work it. We never ate it. We went to Italian night, but they were out of everything. 
I will stay at Hyatt Place next time. Their pool is smaller but the the front desk staff is much more hospitable and welcome your business! Residence Inn treats you like you owe them something in my opinion.