Paper thin walls, in need of an overhaul
Let me begun by saying that I am not the type to usually post reviews, negative or positive about hotels. I typically am very careful in picking a place to stay at, but this time I goofed by deciding to give Hotwire a try. Sure I got a good rate, but this Wyndham hotel they put me at is one of the most unpleasant hotels I have ever stayed at. When I travel to El Paso, which currently is weekly for business, I always stay at the Fairfield Marriott on the West side of town (which is a great hotel btw). But this time I procrastinated on booking that one so hence Hotwire.
So about this Wyndham hotel: large, multiple buildings, and I am guessing the building up front attachd to the lobby area is more recently renovated and modern, or at least I sure hope it would be. They stuck me in the back building and gve room 2417. It is right next to the entrance to this building, so all night and especially in the morning I heard everything: kids running, door opening and closing, other guests talking as they passed through the hallway. Needless to say, I had a terrible night's sleep. Add to this the fact that the room has poor, old motel dimly lit rooms, tiny bathroom, very old carpet with stains, paper thin walls, old furniture, etc. This area of the hotel, and perhaps all the rooms period ( who knows) is in need of a remodel and overhaul.
This morning when I was leaving for work, I requested the front desk to move me to another room. I brought all of my belongings so it would be easy. I informed them that I will be back from work around 6pm. No problem I was told, they would move me and made it sound like I would be moved to what is perhaps a remodeled area of the hotel. I came back from work and oops...I was not moved. The gal at the front desk moved me basically three rooms down, in the SAME building. When I asked if I can get a room in the main, front building my request was denied. So now The room I am is identical to the one before, though this one has 10 year old carpet instead sof 20 year old carpet. Has a funny odor as well. Thankfully this is my last night here. I would NOT recommend this hotel to anyone that appreciates a somewhat modern, clean, and pleasant room. The rooms are nothing like the lobby, which is quite new and pleasant. I have a wife and 8 month old, and I would never bring them to this place, so beware. Oh FYI this is my first review on trip advisor and like I said in the beginning, I don't usually post reviews. But my experience here gave me no choice but to post this review. I have not a clue how this hotel has a four out of five rating on trip advisor. Also, I have quickly learned my lesson to not use Hotwire again. I would have rather just payed slightly more for a hotel of my choice. You live you learn. I hope this review will be useful to others that may be contemplating a stay at this hotel in the future.