A Place of Thieves
My Amazon Kindle was stolen from the hotel room. While searching for it, my husband went to the outside dining area where we had been earlier having dinner, hoping by some chance it may have been there (we were looking for any possilbe explanation of the disappearing Kindle). It was late at night, as he went out the door, it automatically locked behind him, and he couldn't get back in. The security person was standing within a few feet away inside and had seem him go out searching. When my husband couldn't get back into the locked door, he knocked and motioned to the guard to please push the door open and allow him to return inside. The guard refused, and told him he had to walk around almost 100 feet and re-enter thru the front door although my husband knew the guard was aware that he was a guest (showed him his key and had seen him leave out the door). My husband knocked very hard and the guard still refused. My husband and I are both crippled with canes and walking distances is extremely difficult. It appeared the guard enjoyed putting my husband in more misery, and made no attempt to assist. When checking out, I reported the missing Kindle, and the front desk clerk made no note of the missing e-reader ($200.00 value). Obviously no one there is hunting down the missing object and obviously they don't care. We used to value our experiences with Hilton, but no more. A hotel offers one important thing: SERVICE. If they can't provide that, they should not be there.