Bate and Switch
Let's start with the good first. The front desk clerk was very friendly and helpful. The rooms were dated but clean and comfortable.
The bad. I was traveling in the area and booked a room last minute for the same night. I choose the pay in advance option as it was a significant savings (booked through Hampton's website). When i arrived they told me I had booked the wrong night and needed to charge me a significantly higher rate. When I showed the front desk clerk my confirmation number and confirmation email detailing the correct dates and that i paid in advance he realized the error but there was nothing he could do without calling a central 800 number. I proceeded to wait in the lobby for an extended period of time as they tried to figure out what to do. After a long wait, the only option they offered me was to rebook me at the higher rate. Total bate and switch. Very disappointing as I have stayed at Hampton Inn in various locations and always have had the best experiences. This experience takes Hampton off the list until they fix this situation. I have referred the issue to the Better Business Bureau.