Awful renovation works, overpriced ,May 14th 2012
Arriving straight off the plane from the UK we were welcomed to the Adagio by such loud drilling in reception that we couldn't hear a single word the receptionist was saying. Taken up to 3rd floor to a dark, dingy, damp smelling room. This was day 1 of our honeymoon. The noise from the renovation works was coming through our walls loud and clear, and the note on the bed saying no water between 10am and 3pm the next day was most unwelcome.
Complained immediately and we were moved to another room on the 15th floor and the receptionist kindly gave us a bottle of champagne when told it was our honeymoon. However, this room has supposedly been renovated, but it is clear to see that putting a lick of paint over things isn't really renovating...
I had to wash my hair in the basin as the shower in the tub was just a dribble.
Location: ok if u don't turn right when exiting the hotel .... We did on our first morning and were passing by hundreds of homeless and mentally sick people all queuing around the block - not sure what for.... But taking a left, it's a short walk to Union Square.
The bed was very comfortable.
I overheard the receptionist answering that the photo of the roof bar is just a photo, it doesn't exist...but forgot to ask her myself on this subject, but worth asking if you are considering booking under the impression that there is one from the website pictures. The bar was also not there - just a building site, and there was only 1 lift for guests as the builders had closed one off for their sole use. So it made for long waiting, and people squished in when the lift did eventually arrive.
Room service food hugely over priced and came up lukewarm, we waited over an hour for it to arrive.
The amount of homeless people in SFO was quite shocking.
Hugely overpriced hotel.