Not a great Sheraton
The lobby and reception area are nice. The location is not good. For the prices, I would have opted to stay at one of the comparable hotels more downtown. The hotel room was depressing looking, it was very blah and smelled funny/musty and the TV did not work. It was very warm and housekeeping forgot to leave a bathmat after cleaning. We were really disappointed with this property and immediately regretted not staying at the Four Seasons w my corporate discount as soon as we walked into the hotel. The reception people were not very knowledgable, nor were the guys at the valet. They tried to help, but we were very surprised that they didn't have any basic restaurant recommendations or live music recommendations considering we were in Austin! The concierge was always busy or not there. For a hotel that size, you really need at least two concierges. The valet helped us reserve a van for transportation that ended up being a shared shuttle van and cost more than a private cab. The rooms are in definite need of updating. I had chosen this hotel because I read that it was a good location. It was a 10-15 min walk from 6th street and further east than Congress Ave. There are definitely better options in better locations for the cost. Not happy with this SPG experience. For nearly $200/night I expect more.