"Hotel Hell"
This was my first trip to America from Dublin. Upon arrival at 1 A.M., I was too tired to notice how dirty the lobby was. However, it was impossible not to notice how filthy my room was. As previously mentioned by others on trip advisor the room was smelly ( a gross aroma of mold and God knows what else). The rug was rolled up around the edges and so filthy I was afraid to sit my luggage down. The walls were dirty & the windows were even dirtier ( I was able to draw in the dirt on the them) . The room furnishings consisted of a dilapidated bed covered in a bedspread that was probably 20yrs old and never cleaned (GROSS!!!!!!!!!!!!!). The sheets were so thread bare they were see-through. And then there was a small dresser with a 20yr. old (maybe older) T.V. on it. Let us not forget the useless desk and chair which had not been cleaned since 1950. Oh wait and then there was the picture on the wall that had so much dust on it I thought it was a prop for a haunted house. Now for the bathroom: shower stall only, which was the size of the smallest closet you have ever seen, filthy of course as was the shower curtain. And as previously mentioned by another guest I cringe to think how old the toilet seat was. The sink had no stopper. The next morning as I walked down the hallway I realized the whole place looked like my room. The hallway on the 7th floor must be original 1919 (Very, very old and very, very dirty).
Now to the lobby: First, let me start by saying it does not look anything like the picture on the web site. The real picture: while waiting in the lobby to meet someone I asked to be directed to a restroom. I was sent to a lower level via a staircase. The staircase had dust bunnies the size of small tumbleweeds but that wasn't even the scary part. Upon entering the rest room( which is for guests only- entry by room key) I almost passed out. The urinals were over flowing with urine. Yes , I am sure ( it was yellow) . Now lets talk about service... the website said amenities include: hair dryer (NOT), ironing board (NOT), AM/FM clock radio (DIDN'T WORK). And when my english speaking Brooklyn born relatives called for me, they had to say and spell my name at least three times. I have a very simple name and pronounced exactly the way it's spelled. And one night they were even told I wasn't a guest. And just when I thought I couldn't not be more annoyed or disgusted -the cleaning staff decided to hoover (vacuum) at 12:30 A.M. and later. I am sure it was because guests complained about their dirty rooms upon arrival but really inconsiderate on the part of hotel management. The website also includes the following as part of amenities provided: Sight-seeing, theater, and travel reservations desk!!!! Well here is the icing on the cake... The day before I was to depart I visited this desk and asked if they could make a bus reservation to the airport for me... They told me to go to the internet cafe ( pay a fee) and make my own reservation. Let me conclude by saying this hotel was so horrible it completely ruined first trip to America. And so filthy I wouldn't book my dog here!!!! Really stay anywhere but Hotel Pennsylvania!!!!!!!!!!!!!!