Excellent Catering Staff, Mediocre Hotel Otherwise
My company hosted a reception for our clients, roughly 100, at the Hyatt late January. I cannot say enough wodnerful things about the catering staff! They were attentive, friendly, and kept us informed with the levels of food we had left the entire duration of our 2-hour event. Victor, Jesus, and their staff were amazing! 
With that being said, I did have some other not so stellar experiences in my 15-hour stay. It started with Valet. Due to the size of the Association of Water Board Directors conference (which was held at the Hyatt in 2008, 2010, and 2012), one would think the hotel would be better prepared for the amount of people. It took me 30 minutes from the time I got to the hotel to hand my car to the valet. There didn't seem to be any order with when cars were taken care of. I had 2 bags, a garment bag, 2 posters, and 2 easels, and was not asked if I needed any assistance. Once I made it to my hotel room, unpack all of my bags, and started getting ready for my event at 7pm, I noticed three things "wrong" with the bathroom: the tub did not drain properly, the toilet did not flush properly, and the tub floor was dirty/old with rust. A few other things "wrong" with the room included: the wrong time on the clock (not a big deal), splintered footboard, the dresser being pulled further out than normal because I'm assuming a previous guest was looking for a plug (which I managed to only find in the bathroom), a crack lamp shade, and chipped armrests on the chairs. 
I was actually very surprised by the noise level. I was able to clearly hear voices outside of my door, and noise from the lobby (7 floors down) well past midnight! I checked out at 7am, and although I was greeted, she did not inquire about my stay. When I told her of some of my issues, as I believed the hotel should be aware of these items, she offered me a free coffee for my trouble, which I did not take her up on. I went to the valet cashier to pick up my car, and no one was available. Someone from guest services managed to track someone down to get my car for me. I guess in short, it can be summarized by these two sentences. The Catering staff was fantastic. The rest of the hotel was lacking. I found it quite disappointing for a Hyatt. 
I did write the Hyatt of my experience. Still no word a week later. Perhaps this is a reason, the conference will be at another hotel in the future.