Bed Bugs Alert and Major Let Down
From the first night we stayed at this hotel, both my husband and myself have been itching like crazy! We stayed an unfortunate four nights at this hotel, and suffered major itching, including a major let down from what we were advised BEFORE booking at The Chatwal! We phoned prior to booking to ensure that the hotel had bathtubs (as our personal preference, we only book with hotels which have bathtubs) - we were advised that EVERY room has a bathtub - excellent, so we booked. We arrived all the way from New Zealand (19 hours of flight-time) at approximately 11:00pm to arrive to a major disappointment. NO BATHTUB! We phoned the desk from our room and were advised "sorry, there's nothing we can do as all rooms with a bathtub are taken". We then advised that prior to booking we were advised that ALL ROOMS have a bathtub - "no sorry, you were told wrong, and there's nothing I can do but you are welcome to leave". Then my husband went downstairs and spoke to the "duty manager" who then finally relented and looked up to see who would be checking out the following morning so we could get a room with a bathtub. We were then promised a room with a bathtub by 12:00 midday, but by the next morning, the woman at the desk advised "sorry, but they are now checking out at 4:00pm", so we asked for a refund for the first day since the whole inconvenience had ruined a whole entire travel day (WE had been trying to sort out this mess OURSELVES all night long and the following morning by arranging a room with a bathtub) - their reply "sorry, there's nothing I can do" - she didn't even offer any complimentary gestures as a way of saying sorry for the inconvenience caused by this ridiculous hotel! We would have loved to have checked out and moved to another hotel, however, upon such short notice and only arranging three days in New York, time was very restricted. This hotel is PERFECT FOR BACKPACKERS WHO HAVE MONEY! The hotel is so small and running on a strictly cheap budget that there is no doorman in the morning upon check-out. It has been two days since we checked out and yes, we are still itching like crazy! This hotel does NOT guarantee to deliver.