Ok but not for families...
We are a family of 4 and arrived at 5 minutes before the 3 o'clock check in and our room was not ready. The bell staff kept our luggage as we traveled the town. Received a call around 5 pm saying that the room was ready. After enjoying the city we arrived back at the hotel around 9pm to finally check in (at least therer was no line). The hotel itself is beautiful! I love the lobby. 
We had a room on the 11th floor overlooking the atrium. Room was standard with 2 double beds. Nice big TV! The toilet had a small leak around the base. Not a big deal, just kept a towel around it and told the hotel as we checked out. The bathroom was nice and the water pressure/temperature was great! I wish there would have been a vanity/sink on the outside of the bathroom because if one of us was taking a shower then the rest couldn't get ready unless it was at the desk where there was a mirror. There was a small fridge in the room which was nice. There was also a coffee maker which we did not use. The beds were comfy but since they were only doubles we felt that they were small. The AC in the room kept the room cool, however, it was LOUD. Every time it turned on/off my husband thought it sounded like a plane taking off and it woke him up several times during the night.
As others had stated the hotel pool is small, the one in my backyard is bigger. And the hours for the pool were horrible, at least on Sunday, they closed the pool at 530. There were several restaurants in the hotel but we did not eat at any of them. The breakfast buffet was $22/per person (I just read about a AAA discount on here, nobody told me that). There really aren't restaurants around the hotel like I would have thought like in NY. The place to go is Chinatown, everything was there, we figured this out the last night and it is only a few blocks from the hotel.
Everything is within walking distance (especially at the beginning of the day/trip). However, I would recommend taking the metro as it is very convenient to the hotel and after all the walking you do all day it is nice to just get "home". The staff that we encountered were very nice. Called housekeeping once for more towels and we had them within 5 minutes. Parking was $40 a day. We did not take our car out at all. If you are looking to save a few bucks there was a lot down the street for $15 a day. 
This hotel is nice but caters to the business traveler. 
We received a good rate or I would probably be more upset at my choice. As a family or couple I would not return here. :(