Not a pleasant experience
I stayed one night on April 7th. I booked my room through Priceline ($66). Priceline reserved a smoking room with a king bed. I immediately sent an email requesting 2 dbls non smoking, then called the hotel directly the next day to makie sure my request was received. The reservation agent told me "No" but she would let the front desk know. When I arrived at the hotel to check-in, the front desk clerk told me that it would cost an addtl $22 dollars a night for dbl beds and $15 for a rollaway. I told her that I was never advised of any addtl charges to get dbl beds + that would have shot my total up to almost $90. I ended up spending 45 minutes on the phone with Priceline and telling the front supervisor that it didn't make sense for me to be told one thing over the phone and then to get surprised with addtl charges upon check-in. In the end I had to stay in the king non smoking room and ended up getting a rollaway bed that I had to crawl across because the room was too small. This situation could have been easily resolved, but now I have to go through the corporate office to resolve this matter. Not to mention, when I checked out the following morning, another hotel guest was arguing with the front desk staff over the deposit that she was told over the phone vs. what she was told upon checking in. The other guests in the lobby were standing around watching. I have lost confidence in Holiday Inn due to the fact that they would not resolve my situation just to have another satisfied guest. I really wasn't asking for too much, or was I????