Disappointing Hotel and Unfriendly Staff, Never Again
Try another hotel for location of the Lincoln Center and Columbus Circle. Honestly, it seemed as though every employee was unhappy and did not want to be there. The incredibly rude front desk and concierge ruined a birthday surprise for my husband. Days before I called and asked for a bottle of wine to be waiting in our room for him. I confirmed that again the morning of our stay. No problem, they said. When we arrived, 3 persons denied I had spoken with them. With an attitude, their solution was to send a bottle up later in day for a charge of $86.00 or we could walk to 67th street and buy one! HOUSEKEEPING - We kindly asked for more pillows and towels (2 in room) and again, attitude that we were bothering them. Reviews on having to stand in shower and turn it on are true! Awful set up but the ice cold water wakes you up. Terrible.
Front doors are left open and it was cold, so my husband couldn't sit in lobby and read newspaper in morning. This hotel needs help. Never again.