Billing Dispute - Charged 2x for Overnight Hotel Stay
My stay at the Brookshire was overall satisfactory for the price, however I was charged 2x on my credit card and has been close to a month that the billing dispute still continues and have no resolution.
I have been following up with the hotel manager with my dispute and provided charge statements stating my credit card was charged 2x from Brookshire hotel. Manager states that the information I have provided was not sufficient enough for the bank to provide a refund. 
During the whole period of providing information, I have not received any status update or feed back from the hotel after being informed they are "looking into it". I have requested the manager over the phone to send me an email stating his findings to why he cannot credit the additional amount, and still have not heard or received anything. 
The dispute continues...