Worst customer service experience ever!
I asked the platinum desk where the business center was and they pointed me to a computer terminal accross the lobby . It didnt work,so she told me to swipe it with my credit card. I did ,it still didnt work.I asked to speak to the Manager on duty.
The manager yelled accross the lobby to me "What can I help you with?" I was so stunned that he yelled at me that when I told him the computer didnt work ,I added facetiously,not to put himself out. So ,he went back into his office.
I have stayed at this hotel 6 times this year and its awful ,stay at the Sheraton.