INCONSISTENT SERVICE AND LOTS OF ADD-ON SURCHARGES!
I stayed here while in town for a wedding -- NEVER AGAIN!!!
Yes it's true that it's great location and the facility is nice enough, and clean. However, we did NOT enjoy--
*The $57 a day they charge your for parking
*The $18 a night they charge you for internet access!!!
*The fact that our room was not ready by the guaranteed 3 pm check-in time - and when i called to ask about it - the woman on the phone stated (in a rude tone) that the room was still not ready and the people in it still had not checked out and there was absolutely nothing she could do!!! After I yelled at her and informed her I was traveling with 2 young children and we could wait no longer and asked what she was going to do to remedy this situation and accommodate me, she said she would look into it and call me back. 5 minutes later she called back and said our room was ready now! I hate when people only help you or do the right thing after you yell at them.
*Anything you want takes at least half an hour-- whether you call for room service, your car, the bellhop or an extra pillow. It all takes AT LEAST 30 minutes. Add that into your planning for your day!
*The room service food is terrible. Wilty salads, stale bread, flavorless soup. And a rude person taking your order over the phone!
*They have one of those annoying mini-bars where if you even move a drink 2 millimeters it's automatically charged to your room. I called down and told them I would be moving a bunch of drinks because I have young children and needed the refrigerator to store milk. The person I spoke to said that was fine and that she would make a note on my account so I was not charged for it. When I received my bill, of course it had ALL the drink charges on it. I did not enjoy having to wait in line to check out to dispute those charges.
*The service overall is very mixed and at the low end there is definitely lots of attitude and rudeness. One of those places where you really feel like some of the employees absolutely hate you before you've even said one word. I don't understand it -- if you hate customer service, why you do work at a hotel????
*The hallways are NOT air-conditioned. I have never experienced this at a supposed 4-Star Hotel. Like so many things here, the place is managed within an inch of it's life in terms of cost-cutting and trying to dig every dime they can out of their guests.
I left with a very unpleasant feeling and bad taste in my mouth. They are the opposite of customer-focused. It almost feels like they know they're in a great location, so they can treat their guests however they want!!! UGH. Who needs that?!!