Really needs some work
I travel all over the world and typically stay at the Mandarin or Plaza in NYC. Stayed here at the request of a friend. The location was great as mentioned and was upgraded to a Tower room (with a nice view), but was greatly disappointed with the room. The carpet was old and worn out, the wallpaper looked like it was falling off and repaired in several area - I found hair in the bathroom in several places and the room felt old and tired, which actually made my mood similar.
I was in the Towers so had separate entrance, but had to wait at elevator to hear staff complaining about other and what appeared to be frustration with another staff wanting to show a room - and they were told to go through the Asst Reservations Manager. Not really something I was to experience.
Dinner was expense in the room and very disappointing - so ate out the other night - and never ordered breakfast for fear of frustrating myself.