Big disappointment in Chicago!
I was very disappointed in the service and the star rating of this hotel! We booked with an online discounted service that we have used many times in the past and never had a problem. I felt we were treated like second class citizens. The room was so small there was maybe a foot on each side of the double bed and the bathroom could only fit a shower. When I asked if another room was available the clerk told me there would be an additional charge which I was not willing to pay because of the service and the condition of the hotel. The staff at the front door didn't even greet you as you were coming and going. When we booked we clearly indicated that the reservation was for two people but we were given a room with one double bed, which by the way was very uncomfortable. In the lobby was a sign advertising a brunch the next day but when we went to breakfast we were informed that the hotel occupancy was low so they were not serving brunch. If that were so, then why were we given such a petite room?? I would think they would much rather keep their customers happy.