Bad Choice!!
From the valet parking to the front desk check in this place is bad. First sign was the lack of a bellman to assist in the parking of our car. I actually had to go in to the hotel and ask. Next upon checking the guy at the desk told me I reserved a deluxe queen room when Imhad reserved a deluxe king. He said they were all out of kings. So I went back to my car and got the print out showing my room choice. When I got back to the desk he said he did have a deluxe king room on the 3rd floor. So we got into the tiny 3X3 elevator and went to our assigned room only to find a small dirty window overlooking a dark air shaft. The bathroom was dated looking with a small bathtub and plastic curtain. I called down and complained that this was not a deluxe room so the guy agreed to move us to another room on the 3rd floor with a view of Broadway. Yes this room was better for sure, but still not deluxe. The room was loud with all street sounds entering the room. I could clearly hear the tv in the room next door and all conversations as well. The room is worn with tears in the leather headboard and worn room furniture. The lighting is stark and offers no reading lamps. But the most odd to me is the lack of drinking glasses in the room. I hav never been to a hotel that did not have drinking glasses. When I called down to ask about this they told me they would send some up. Well after waiting over 20 minutes someone arrived with champagne glasses. I said I did not need champagne glasses only drinking but he told that's all they offer. There are small plastic cups by the bathroom sink. I would expect glasses in a hotel that is charging $400 a night. The bathroom has no where to put anything so we kept our toiletry bags on the floor and in the main room. There are so many nicer places in New York. I think this is the worst property I have stayed in ever. Do not book a room here unless you have to and then be prepared for a bad experience.