Horrible Experience
I am not one to write negative reviews but I feel I need to share our experience. I will absolutely never stay here again based on what we are going through with our check-out experience. We decided to leave a day early and they told us that would be fine as long as we checked out by noon. We checked out by 10 a.m. and everything seemed fine. The next Monday we noticed we got charged for the extra day on our credit card. When we called they told us we would have to verify that we left that day even though the staff member that checked us out admitted to entering the information wrong. We have called them and e-mailed them all week with very little response from them. They just keep charging and issuing credits to the point our account is a complete mess. As it sits now we are now being charged over $300. We paid with our bank credit card so now we do not have those funds available in our checking account. When we have gotten through to the manager he tells us the problem is fixed and there is nothing he can do. Needless to say my husband is at the bank right now trying to dispute the charges. This has been a costly hassle and they have not been apologetic at all for their mistake. I would say stay as far away from this place as possible!