Expensive & Cheap at the Same Time
I have stayed at several $150-$200/night hotels in the Galleria area over the past two years, but this was my first time at the Westin Galleria. I travel to the Galleria on business, not for shopping or entertainment. I drove in from San Antonio, arriving about 7:00 pm. My reservation was booked at a rate using my AAA discount, which entitled me to "free parking, free wireless internet", etc. The price, with tax, was in the $150-$200 range, and would have been about $25/night higher without the AAA discount according to the posted rates. I am a Starwood Preferred Guest. First of all, the hotel has draconian cancellation penalties for all but the AAA rate, so watch out if you are unsure that your business trip is going to happen as scheduled. This is actually true of almost all Starwood hotels - they have really bad cancellation policies. Check them out on their webpage. If there is any uncertainty, I suggest going with another chain. 
The parking is not associated with the hotel. I needed up parking in a free parking grage beneath the Galleria. I ended up pulling my suitcase through the mall to the entrance of the lobby for the Westin. No problem if you are arriving by cab, but I can't tell you how stupid I felt pulling the suitace through the mall in my skirt and heels. Also, there was no elevator that I could find from the parking level, and so I had to carry the suitcase up a short flight of stairs, and then take an escalator to the floor that had the lobby. I had to ask a guard where the hotel lobby was, and he kindly pointed me in the right direction. Check in was fine. I went to my "preferred guest" room, which was a smallish room with the bed right next to the elevator shaft (#655). The noise of the constantly moving elevator was very noticeable, and as I am not the soundest of sleepers, knew that I would get no rest for the three nights.
I returned to the check-in desk and told the woman with whom I had checked in that the room was next to the elevator shaft and was there another room available that was not next to the elevator shaft? After a short time, she found another one and said that it was an "accessible" room. I have stayed in some of these rooms before in other hotels, and so I asked her if it had a bathtub. She assured me that it did. I asked her again if she was certain of this. She assured me that it had a bath tub. I really like to take a bath after a long day. So I accepted the new room, and went up. No, it was not next to the elevator shaft, but one room removed. I opened the room door (room 854). Of course it had no bath tub, only a shower. When I went down again and complained, I was told that there were no other rooms available. This may be true or not; I don't think it was, because the cleaning crew on the floor was finishing up several new rooms that were unoccupied. I think that they just felt that since I was getting a good discount on the AAA rate, they would stick me with the worst rooms. 
So I decided to give in and stay in the handicapped room. I wanted to get some ice, but there was no ice bucket, even though there was an ice machine on the floor. They had forgotten to check on this item when the readied the room after the last occupant. There were also no wash cloths. And I don't like toilets with no toilet seats, which are also a standard feature in handicapped rooms.
There is a little balcony that I would have loved to walk out on, but it is double locked and now rendered inaccessible. 
I could not hang up my dresses or longer skirts, nor my suit, because the closet in the handicapped rooms is set up for people in wheel chairs so they don't have to reach up too high. So all my clothes are hung with about half their lengths on the ground. Moreover, there is a safe that is affixed to the floor right in the middle of the closet, that leaves about 1 foot of distance between the safe and the pole for the clothes hangers. So it is impossible to hang up anything other than one dress and might suit jacket. Everything else I folded and put into drawers or draped over the backs of the chairs. 
The carpet is worn; the furniture is scratched; I couldn't find information on how to push the correct button for the front desk so I just dialed "0" (this worked). I verified that I got free internet, and was told that I didn't, and needed to pay $15/day for a reasonable speed (they have three speeds: reasonable, slow and ridiculously slow). I need to transfer a lot of data for my business needs while here, and dial-up modem speeds are not acceptable. 
I hate this place. I will never, ever stay here again.