My stay September 28-30 2012
Starting with the day I booked this hotel there were problems. I had a free Starwood night saved up and I wanted to use it on my weekend stay at the property. The first two times I called they could only book one night for me, Friday the 28th because Saturday required a two night minimum stay and they had to book the free night under one reservation and paid night under another seperate reservation...I found this to be quite annoying. No one seemed to be able to over ride this issue. I called back about a week later after booking the one free night with Justin, at reservation, (which I did just so it wouldn't be unavailable due to availability), and the woman I spoke to at in-house reservations said she could over ride the issue. She did but a week later I see two charges on my credit card for $313.00, I called the front desk and apparantly the in house reservation lady booked two free nights AND two paid nights (which were pre-paid)...she never told me I was getting a pre-paid rate. Thank goodness the Molly, at the front desk was able to straigten it out, she was very friendly and really wanted to get my reservation correct so that we did not have problems when we got there!
When I booked my reservation I needed two double beds and a couch in case a relative of mine in the military was able to make it out, I was assured that there was a couch in the room. At time of check in I found out from Issiah (I beleive) there was no couch in the room and the hotel was full so there was nothing they could do, the only rooms with couches were suites. He did automatically look at upgrading me to a suite without me asking --- which is one reason for my higher rating, but none were available. He also offered me a $50 credit for my troubles and upgraded me to the club lounge floor (free pop, continental bfast, and snacks), he did all of this again without me having to ask...He also put in for me to be able to move to a larger room with a free cott, once available...which we were able to move to the next morning!
The rooms at this hotel are very accurate to the pictures on the website, in fact all of the facilities and pictures are very accurate. This hotel was in a great location and had a friendly staff as well! I would highly recommend staying at this property. However, if you have a bad experience, don't just sweep it under the rug and rate the hotel negatively...let someone on the staff know...they are very willing to fix any problems and accomadate you so that you have a great stay!
The hotel made several mistakes which were slight inconveniences but the fact that they were willing to admit to them and try to make up for the mistakes without me having to argue with them and get stressed out, made me want to stay there again! I mean everyone makes mistakes, as long as someone fixes them, there is no problem!