Another hotel that deceitfully & incorrectly bills
On our return home from a lengthy vacation and staying a night at the Four Points LAX we found on looking at our bank statement that this hotel had removed funds some eleven days after our checkout . The charge $20.90 was for self-parking for one night , when we clearly had not parked .
It has taken nearly two hours of my time in communicating with the hotel chain to have the hotel refund this charge . The hotel assistant desk manager was condescending , did not apologize and I have been advised that the matter was a " misunderstanding " . I have been advised by this hotel that I will have to meet the bank charges incurred . It is my belief that such a charge is not a misunderstanding as businesses have systems in place to record services provided to guests , and where a service is billed to a guest that hotel the service better have been provided , and in my instance , eleven days after our check-out ? Obtaining money by deceit is what I suspect . I have requested the Hotel General Manager take his time to resolve this matter . I am still waiting .....