Great customer service
My daughter and I were visiting Rice University which the hotel offers a shuttle service for the school. Our last day, we had a short amount of time to visit Rice Village and no shuttles were available for a while. So the manager of the hotel drove us to and from the village personally in his car. He went way beyond typical customer service and it was very much appreciated. My only slight complaint about this hotel was some of the furnishings were slightly damaged such as a large mark on the stainless refrigerator and small holes in the upholstery of the couch.