Great service and location
I recently traveled to Chicago for business and stayed at the James. The front desk staff was very friendly and helpful upon my arrival. I was also fortunate enough to receive an upgrade to an amazing suite with a separate "theater" lounge area. Very unique! The hotel is centrally located to restaurants and shopping. I would definitely recommend!
The only downside for me was traffic noise, since I'm used to complete silence. However, the second night I turned on the fan and the white noise allowed me to have a great night's sleep.