Staff need better training
First of all this hotel provided us with adequate accomodations for our one night in Denver. The room was clean and the bed was comfortable. We had no problems with the actual room. An issue that was a minor annoyance was having to pay $10.00 a day to park our car. Seriously! At least it was in a covered garage. When the concierge was consulted for directions to the light rail station he gave us walking directions instead of driving directions which got us totally lost and we missed the train. While both of these are more inconviences rather than problems an issue that was of more concern was the fact that the front desk staff couldn't tell us where the nearest emergency room was. Unfortunately, I became ill in the middle of the night and needed to go to the emergency room. My husband and I went to the front desk to ask for directions and neither the staff working or the manager knew where to send us. After about 10 minutes of searching the internet the manager found a ER for us and printed directions. I guess I feel this is basic knowledge that any citizen of Denver should know and certainly those in customer service should know. Overall, our experience was ok but I wouldn't stay here again. If you need a one night stop over this hotel is fine but I wouldn't spend more than one night here as it is really just a basic hotel.