Where's the "Quality"?
As a Choice Rewards member, I mainly stay in Choice brands and typically do my research prior to making my reservations. This hotel was part of a convention booking and near the airport, so I was limited in my choices. I was very disappointed in the quality of this hotel and glad that I was only there for one night. I knew when I saw the van that picked me up at the airport, I could be in trouble. It looked as it been entered in a demolition derby and smelled very strongly of smoke inside. Upon arrival, the afternoon desk clerk seemed as if it was her first day on the job and they forgot someone was supposed to be there to train her. She seemed very confused, both with the guests in front me, as well as my check-in process. Of course, everything was the computer's fault! When I approached the desk later in the evening after returning from the convention, I had to wait for her to finish an obvious personal phone call to ask my question for which I was told she didn't know to just wait and ask the morning desk clerk. The lobby and breakfast area were very clean and nice looking, but that ended quickly as I made my way to the elevator. I can't speak for the first three floors, hopefully they have been renovated and they just haven't finished, but the 4th floor was beyond disgusting. You could begin to smell the strong odor before the elevator doors ever opened. The hallway carpets were nasty and black. A bloody bandaid was laying in the hallway near my room on Friday afternoon and was still laying there at 10am Saturday morning. There had either not been any staff on the 4th floor during that time or none of them care enough to maintain a clean hotel. Upon entering my room, I could immediately tell they know the 4th floor smells horrible because they attempt to hide the smell with a spray that smelled equally as bad (my suit will be headed straight to the dry cleaners Monday morning to get the odor out from just hanging in my hotel room)! This place needs and extensive cleaning, carpet replacement, and some wall repair in the rooms. I want to end by saying that the two drivers I had for my airport transportation were both very friendly and did not keep me waiting long at all.