Lack of service at a nice place
We like to stay at the Hyatt, but thought about trying the Hilton (I always thought it was a cool hotel). Nice, clean and updated rooms. Very quiet with great view no matter where you stay, however the service level would rate a 2 on a scale from one to 10. First off- Valet parking. I don’t think twice about paying for someone else to park my car and retrieve it. The valet parking was questionable at check in. The amount of cars waiting to valet, was extraordinarily long. Had to wait until someone asked if we were staying at the hotel and wanted to check in. From there we had to leave our car go check in and then go back to the valet line so that we could check in our car (no wonder there was such a long line of cars).
Secondly- Check in: What a joke, we were the only ones checking in, the rest of the lobby was a ghost town (where were all the people that belonged to the cars?) The check in hostess was indifferent that we were there and shoved our room cards to us and said “elevators are down the hall, then she started chatting on the phone to a “friend”. Luckily I heard someone speaking to the Concierge for instructions on how to access the elevators and get to the correct floor (should be easy, but this system is a crapshoot the first time you use it without instructions). Lastly -Valet again: You must call down 30 minutes ahead (not a good thing, but something I can deal with). We went down to the car and waited for the valet desk to acknowledge our presence as she was on her cell phone. I showed her the receipt and she handed me my keys without looking up. No “thank you”, no offer of directions, no offer of any level of service. I guess talking to her boyfriend on the cell was more important than some tourist that was going to tip… I didn’t.
The hotel was nice, but not worth the price when you are sacrificing the service levels that you get at Hyatt, Marriott, or any other hotel chain.