Below average, rather disinterested staff & only two lifts in the hotel
I was thinking this might be average but too many other annoyances started to add up. For the entire hotel there are only two lifts and as such you typically end up waiting and inordinate amount of time to get to/from your room. When someone starts to use the shower in the room next door it literally sounds as if they are taking the shower on top of your head. The rooms are small. The valet parking guys are very pleasant and helpful, however, the rest of the staff, especially the reception staff were regularly disinterested and not attentive. My room was a bit dated looking. The most annoying bit though is that when I arrived into my room the duvet cover was stained and there were numerous tatty bits on it. 
I will not be staying here again and would not recommend it.