"Walked Out" or BOOTED 3 days before arrival
We received a call on Thursday we would not be able to stay at the hotel my husband reserved MONTHS in advance. The reason? We were only staying for two nights and they had other guests, who had longer stays booked, they needed to accommodate. Attempts to resolve the situation were useless. They offered passport points (we aren't members and won't be after this certainly) 2 taxi vouchers and a wristband. WOOT! Here's the thing, I wasn't even going on this trip until Tuesday, my husband had booked months in advance. I'm now out a plane ticket and staying in another Hyatt sure-to-be awesome property seven miles away from everything. The only reason I opted to go on this trip was the hotel's location. The customer affairs representative I spoke to initially was rude. His supervisor was better but still only said "sorry". I'm sure someone from Hyatt will jump on with all sorts of great reasons why they're in the right. Funny thing, the supervisor said this happened at the same property, same time last year. WHY didn't Hyatt learn from that and oversell slightly less than last year to avoid doing this to guests again? Thanks, Hyatt, for the awesome customer experience.