very disappointed
The hotel check in agent asked us" a room with one or two beds" as she looked at our reservation. We said two that is what I had paid for via Orbitz. I used that service as I did not know where to stay in Memphis. I paid the extra fee for two beds. Well she then said I can only give you one your reservation states one queen or two doubles. We are at full capacity but if I could show her proof she could give me two beds. No sense. So if you book via another group you get punished by this hotel. And she put us in a room where the elevator is actually built in our wall beside the bed. So what do we hear all night.... And you get an extra automatic hotel charge.