Terrible experience
Arrived with my husband and two young children for what we hoped would be a memorable one night stay in NYC. Wanting a full cultural experience we booked a room in the famed Waldorf Astoria. Our room, 1217, smelled musty and the bathroom had hair from the previous occupant on the sink counter, on the floor, on the tub surround, the wall as well as the door. Upon calling guest services to complain I was told no rooms were available to move us and that housekeeping would come to re-clean. We left for dinner and arrived back to discover that while turn down service had been performed, that every single hair was still in the bathroom. This, despite a voicemail from guest services that all has been taken care of. I immediately called guest services and after waiting on hold for 12 minutes decided to give up. I took photographs of each and every hair to show management in the morning. Unfortunately our stay only got worse. The tub would not drain during my husband's shower the next morning so it filled up neatly half way and 40 minutes later was still not empty. Neither I nor my children could bathe before heading out for the day. Upon checkout I complained and after being told I would be "substantially compensated" I was informed they would knock $100 off of our dinner bill at Bull and Bear. I had sat there watching the staff person type away furiously for 10 minutes to arrive at this conclusion and at that point I just gave up. I believe our entire dinner tab should have been picked up since the bathroom was pretty much filthy and non-functioning for our entire family. Considering we had been drenched from the rain the night before and we could not bathe it was horrible to have to walk around the city feeling grimy. We traveled all the way from Alexandria, VA for this? Shame on the hotel and it's response.