customer service
I had reservations for 7/22/2012 and “STAR”the lady behind the counter was a nice lady at first. There was a couple in front of me, and at this time it was 2:30-2:45 pm. The couple were just checking in to see if their room was available since it was before check in. Apparently their room wasn’t available, and she was able to give them someone else’s room in hopes that she wasn’t giving them MY room. Well when it came to my turn, my room wasn’t available just yet. Which I was ok with it since it wasn’t exactly 3 yet. Well I decided to go across the street to gas up on my rental and didn’t come back to hotel till 3:10pm and my room WAS NOT READY!!!. She had informed me that I did NOT notify them that I was coming, which I shouldn’t have to if I already have reservations. She suggested 3:30-4 it should be ready. I informed her that I shouldn’t have to call and inform them of my coming because I had reservations and because now it was already passed check in time. I was furious because it made me feel as if they couldn’t deliver their check in time and b/c she did NOT have answers for me. If it’s passed 3 pm, rooms should be available already. Her customer service knowledge was poor and she couldn’t handle situations like this. I would suggest for her to have some more training as she had a co worker answer my questions as she stood there and looked at me as if she didn’t know how to answer my questions. There were several customers just waiting in the lobby for their rooms to be available as well. Other than that, the room I stayed in was great. I probably would come back if it’s my last resort.