Thanksgiving Visit- understaffed, poor quality--not typical of Hilton Hotels
It is a great location and convenient to get around. However, upon arrival at the hotel the exterior was covered in scaffolding, and it was not easy to find it. Once we did find the hotel, the police came and asked our driver to move because there is no car port at this hotel and it has no bellman service to speak of. Our driver had to circle the block three times before we finally were able to unload our own luggage in the middle of all the traffic and confusion (again no bellman outside to greet and provide assistance to arriving guests). We had to take our luggage to the check-in desk (third floor) and once we got to the check in desk there was a huge line with only two clerks helping the Thanksgiving crowd checking in past lunch time. Be warned, if you are a Hilton honor member; do not expect a special desk to help you. There is not one available at this hotel. We were told quite simply by a member of the check-in staff that the room was not ready and the wait time to get our room in a high floor would be more than 2 hours, so we had to settle for a view of a brick wall and silos on the 14th floor. 
When we eventually got into the room on the 14th floor there was no sofa bed made up and when I called they told me how to make it. Isn’t that nice and courteous to tell a guest!!! The last thing I wanted to do after a long day of travelling is to make up a bed at a 4 star hotel. May as well stay home if I have to tender my own sofa bed!!! Rude, simply rude!!! Also the mattress, if you can call it that, on the sofa bed is awful - you cannot even call that a mattress. It is 2 inch thick foam seating on a steel frame. I would not expect this from a 4 star Hilton hotel. 
The staff at the restaurant and front desk really do not care about customer needs either. Here is a summary:
-No bellman service
- Understaffed
-Food is your typical cafeteria food, nothing that represents what Hilton is all about.
-Unfriendly staff, particularly the restaurant and front desk.
-No special desk to Hilton honor members. Just two clerks for a high rise hotel building (understaffed)
-Did not honor any of the request made at time of booking even after I called the hotel and was informed that they would honor it (high floor with a view of Manhattan)- Got a brick wall view and storage silos view on the 14th floor. 
There are better options in Manhattan for sure!!!!!