Delayed check-in time and unfriendly staff, would not allow military or AAA discounts
My girlfriends and I stayed at this hotel for one night while we were in town visiting Charlotte. We called the day we were supposed to check in and were told our rooms would be available at 3pm. We arrived at 3:15 and were told our rooms would not be ready until 4:00pm. We were also told that we could not use our military discount or AAA discount because the hotel was at 90% occupancy. I still do not understand why we were not allowed to use the discount considering one of my friends is an army wife and has a valid military ID, as well as AAA. It was not the warmest of welcomes and I was rather embarrassed that I had selected this hotel for my friends.
The hotel is in a good location and close to many restaurants.