High expectations but disappointed
Sheratons have treated my wife and I well over the years, but this wasn't one of them. 5 nights 6 days and it seemed something went wrong every day. 
-Arrival was OK but the remote didn't work in the room.
-Light bulb needed replacing.
-Engineering visited for 3 hours to repair a toilet that didn't flush.
-Long wait for lunch check.
-Housekeeping missed a day to clean room & blamed it on my wife being in the room when thay came to clean; appears she didn't tell them when she went out (they didn't ask and we didn't think we needed to do that)
-Lost my keys at the Valet for over 30 minutes at check out.
-Everyone was pleasant and sympathetic but things took way too long to resolve.