Good Service. good employees, terrible follow through.
This Hotel might get 4 stars based on location, design and comfort. They get a big ZERO on customer service. I recently spent a week at the Hilton Garden Inn for a business trip. In spite of the lack of hot water when I checked in that continued for 2 1/2 days I had no complaints. 
That changed when I checked out and accidentally left my wedding ring in the bathroom. I called the hotel from my cab and they said they found it. Well here it is 1.5 months later and the hotel refused to send the ring, return my calls or provide some kind of status via e-mail. Leaving a message on the General Manager's voice mail does not seem to work. Elizabeth must be too busy. Mark said he remembered the incident and would e-mail me status, he promised yet I still have heard nothing. 
Really just empty promises. They have my contact information but I believe them to be either incompetent, scarred or lazy....hmmm maybe all three.
As an owner operator of a 5 Star 5 Diamond hotel I am expected to put forth every effort to connect, engage and insure a return trip for my guests which include the Hilton family. When I travel I expect the same. 
No more Hilton Garden Inner Harbor for me or any associate's within my 2000 person Resort Travel and Hospitality company. We are not coming and will let folks know that there are better alternatives in the area.