Nice rooms
We arrived at the hotel to learn that the reservation desk scheduled our arrival on Fri instead of Sat, so we did not have a reserved room but we had been charged for a no-show. Not a good way to start off a stay. No one could help with the erroneous charge until Monday, which is not good for customer satisfaction. Then, the Sat. night rate was higher than the Fri night rate, which was frustrating. To add to that, there is a $24 per night parking fee, even on weekends, that we were not aware of until we arrived. Adding $24 to the great rate I negotiated originally made it a not-so-great rate and adding it to the higher Sat night rate made this hotel a place I would not have stayed in considering I was going to be there for a total of less than 20 hours. All of that aside, it is a nice place. There was a wedding going on and the wedding party was taking over the lobby and bar area taking formal photographs (the wedding party was loud and using very colorful inappropriate/offensive language, but this was not the fault of the hotel) but once they finished the photos the area was open again to hotel guests. We ate dinner at the bar and the bartender, Steve, was great. The food was tasty but pricey (two cocktails, a burger and a garlic shrimp pasta dish cost $80). The room itself had a great desk area that would be ideal for a person on a business trip. Towels provided were for one person (one washcloth, two large towels) more were quickly brought up to the room when requested. The cord on the blow dryer was tied up in to some sort of knot -- that was inconvenient and took time to fidget with in the morning, The shower was large and had glass walls and doors and a great shower head. In the living room area of our suite I could hear all the hallway noise (there was a large, loud group next door) but the noise could not be heard in the bedroom area, which I was very happy about! The room charge for Friday could not be discussed or handled until Monday which tied up funds on my credit card but upon speaking with the accounting dept. Monday afternoon, the Friday charges should be off my credit card in 48 hours. Not ideal but better than never coming off my card. We were repeatedly told that for security reasons the front desk could not remove charges from a guests account, they could only charge the account. Something is wrong with a system that allows charges to be placed on an account easily but makes it difficult to have incorrect charges removed - just my opinion. If I was in the area again, I'd probably stay at the Courtyard, so I would not have to pay for parking and not have to deal with the wedding crowd in the lobby.