Average.
Our stay here was OK but we didn't feel that the staff went out of their way to make us feel welcome as the staff at our previous hotel in Anaheim had done. The rooms and hallways of the hotel were quite dark and cave like and the noise from the traffic in our room was terrible, especially when we were trying to sleep at night. We didn't feel like the staff was particularly knowledgeable at all. I asked where I could go to mail a parcel and was told that I'd have to get on a bus and travel miles. I checked Google for myself and found a UPS store within walking distance. Other times I asked for advice from the staff at the front desk, I was told to go and ask the lady who worked in the gift store. This would have been fine because she was lovely and helpful but often when we were referred to her by the other staff, it was during times that the store was closed. We were unimpressed with the restaurant, it was expensive and the food was underwhelming. We ordered a burger and it was undercooked (almost raw), we ordered the salmon and it was overcooked and the "lava" in our lava cake was solid. It really wasn't good enough considering the price we paid. the one positive point from our restaurant experience was our lovely waitress. Unfortunately I can't remember her name but she was a young girl with long straight hair. We also encountered her at the bar near the pool and she was lovely and really went out of her way to be helpful and welcoming. Next time we will definitely stay somewhere in a more convenient location and hopefully a more helpful staff and welcoming atmosphere.