Dated design, decent staff
The rooms have been all refurbished to Westin's high standard. However the property can't overcome it's 70's architectural design, which makes the hallways, elevators and atrium look old and dated. One thing they could improve on is the metal room doors, which are heavy, swing shut hard and rattle loudly every time anyone in the hallway let's their room door swing shut. The sound can be quite jarring. Also, the door had large gaps around it that let in the sound of anyone in the hallway as well as the ice machine down the hall each time it dumped ice or was accessed by a guest.
I made a couple requests of the staff and found their attitude to range from indifference to polite enthusiasm. However, I should note that they followed through accurately and efficient with each request, so ultimately I was a happy camper.