Hotel physically beautiful, but where is the customer service?
We stayed on the 25th floor harbor view and it was an amazingly large corner room. The bathroom was a little tight, but everything was in working order and decor was up to date. We had to wait a long time for the roll away bed for our daughter, but it eventually came. The wi-fi wasn't working correctly for the first few hours, but after a couple phone calls, it was fixed. (And, they apologized with chocolate, too). I guess they have a concierge, but two emails and two phone calls prior to our stay were never returned until the day we arrived with just an e-mail. I saw the concierge stand, but never saw anyone manning it - it always had a sign that said the concierge had stepped away. So, don't know if they really have one. I had a few questions during my stay, but no one I ever spoke with knew the answers (easy ones like, what is the movie tonight you are showing, and how can we book a shuttle somewhere, etc). The restaurant was the best part. The food was great and the service was awesome (they even knew answers to general easy question) and the physical environment is beautiful.