Paying for upscale but not REALLY getting it.
This is a nice property for the most part. However, if I am to pay for a 4.5* hotel, I expect a bit more. The staff at recption was friendly and efficient. The rooms are well appointed but small. As I have a young child, I was annoyed that much of the shelf space in the room is taken up by the stuff for sale that was also within reach of my child. When I requested they be removed to afford more space in the room and less of an attractive nusiance, I was told there would be a $35 charge to do so. The room was mostly clean but a room needs to be FULLY clean. My child was playing on the floor and found a full vial of some type of single dose drug. When I brought it the front desk I was thanked for it. NOTHING FURTHER WAS DONE. Had I not seen my child pull up the mystery vial, I may have been taking a trip to the hospital. THIS REQUIRES MORE THAN A THANK YOU. Had the rooms been properly cleaned, I may have been more impressed with the rest of the place and less upset about the staff's inability to cope with a very upsetting customer experience but..... I might stay here again, but would never pay the standard rate as it is not worth the price. I question the current 4.5* rating. I stay in NYCa great number of nights each year and have had better experiences at a number of other less expensive alternatives. It is my hope that this review will serve to assist management with avoiding big problems in the future,