Glad It's My Last Night!
I should have reviewed TA instead of Google about this hotel. I'm a Platinum Marriott member and I say select a different hotel! The location of the hotel is GREAT for New York but that's all I can share about the positives about this facility. My 5 day stay started out with poor service prior to reaching the hotel. I was lied to by the hotel staff about room assignment. My profile clearly states higher floors but they told me they were booked only to find out from another employee that was not the case and rooms on higher floors were available. Also told no upgrades were available but some how that was lie number two because the truth telling employee upgraded my room. I would post the good employee name but he may face backlash from absent leadership. Felt racially profiled at that point. Several other complaints followed and I was told all concerns would be reported to the management first thing in the morning since this was a late check in. Well this is day 4 and I have not heard anything from their management or absent leadership. Not only will I not stay at this location again I'm cancelling future Marriott stays at various locations even though I'm a platinum member. Hello Hilton time to build with a company who will respect me and my investment. I hope corporate Marriott will consider taking their name off of this hotel.