Dreary rooms, execrable customer service, stay at your own peril
The rooms are tired, small, comparable to a cheap motel: no sofa, desk, or fridge. You are trapped having to eat at their very mediocre and overpriced restaurants (e.g. $13 for a few slices of not very good French toast). The worst thing was that I tripped and fell right outside the door, due to their negligence (put in new curb same color as sidewalk, unmarked). While they initially admitted responsibility, sending their security guy/EMT to patch me up (I was bleeding profusely--they did a good job) and promising to remedy the problem and give me some consideration, in the end nothing was done, I was stuck with the whole bill, not to speak of later expenses I incurred as a result of this accident. They proceeded to stonewall, telling me that I couldn't have a copy of the accident report I had signed (and was promised a copy), and passing the buck to McCormick Place, lying that the sidewalk just outside of their hotel was not their property (and yet, a hotel employee told me it was and had been fixed by them the next day). This is terrible business practice, and dishonest. I thought of legal action but it's just too much of a hassle, would rather warn everyone about this place. It's only virtue is being right at McCormick Pl., but if you're there for a conference or meeting, as I was, there will be shuttles from downtown hotels, which are much nicer (in my experience) and are close to good places to eat and shop--otherwise you're trapped at the culinary and shopping desert of McCormick Place, which is rather like being in a not particularly nice airport.