Excellent Except the Front Desk Staff Need To Warm Up
I've stayed here now on quite a number of occasions so am now in a position to give a detailed review. First the bad news. The front check in staff while polite and businesslike are much too cool to be truly welcoming. They always seem to spend more time verifying my identity than welcoming me to the hotel or trying to ensure my needs were met. During my last recent visit, they didn't explain the details/exceptions/features of my special package deal which let to problems later with the bill when there was confusion over a food and beverage charge. I'm a Premier Member of the Fairmont President's Club but not once has this ever been acknowledged by the front desk despite multiple stays here. No upgrades have ever been offered either. No effort is made to ask if I have a preference for a particular floor or room type. This has been a consistent pattern no matter who the front desk clerk is. Let's just say that when the US Homeland Security Border Guard at the Canadian/US border gave me a warmer welcome during my last trip down to the Seattle, you need to work on your approach to customers. Maybe the infamous "Seattle Freeze" permeates through the walls of the Olympic into the elegant lobby?
Fortunately, the chilly front desk is always countered by the excellent, superb housekeeping staff here. Consistently, during multiple visits they ensure the rooms are cleaned to the highest standards and their turn down service is excellent. The maid came around with complimentary water, drew the drapes and asked if she could do anything to make my stay better. The cleaning staff is also very warm and friendly. They seem mainly to be Hispanic and Asian-American immigrants and always are very friendly and efficient. This Fairmont gets top marks for housekeeping compared even to other Fairmonts which are usually pretty good. Great work!
The room service waiters are also extremely polite, warm and efficient as well. The food quality was excellent.
Lunch at Shuckers was also very good and consistently so. The Georgian Room is a lovely dining room although the breakfast was good but not amazing.
The rooms are usually quite spacious but vary considerably in terms of lay out and style. It would be nice for a better explanation in terms of the room layout at booking or at check-in. Even within room categories, it seems the lay outs vary quite considerably and the photos on the website reservation area don't show all of the lay outs. The elegant lobby is grand and the bar there has very good drinks. The fitness room is great.
The bill was problematic. The 20% special discount for my package was not applied to room service but this wasn't explained at check-in. When I pointed that out to the front desk clerk upon check out, I was told that the discount doesn't apply to room service but this exception was never explained and the Georgian Room was shut down the evening so I ordered the room service. Again, no effort was made to inquire about that or apologize when I brought that up. Instead, the clerk went on the defensive. 
Later that day after I returned home, I brought this problem up with the front desk manager by phone and he politely reversed the charge and apologized. 
All in all, excellent except for the "vibe" of the front desk. I should also say that if the manager hadn't dealt with the bill issue correctly, the "five star" rating would have been lost.