Would not return - outdated
Stayed here for a conference; will probably return for the conference, but I would not stay here again. The facility is very outdated, musty, not very clean with very spotty service.
Pros - Greenery was pretty. Close to Trolley and Fashion Valley Mall. Conference facilities were fine.
Cons - very poor registration; they would not check us in at our booked rate; claimed it was only for CA government employees (did not indicate this anywhere when making reservations or in any confirmation emails.) Outdoor entries to rooms; did not feel safe when walking to my room at night. Rooms featured stained wall paper, dirty tile around toilet and tub, very low water pressure and AC that never properly cooled the room. Service at Trellis was very slow, and they were appalled when our group of 12 came to eat. Room service food was particularly bad; I ordered fish tacos and cheesecake. Fish taco was a frozen, breaded fish fillet; cheesecake was similar to a no-bake cheesecake.
Overall, would not return here and would not recommend.