Terrible service, rude staff, not honoring ambassador benefits
I,m an ambassador member and platinum priorityclub member.
The night manager with french name is very rude and unhelpfull. Yhe ambassador desk assistant on duty on sep 28 at 1100am is uneducated, unwilling to help.
The most importantbenefit of being ambassador (status that is payd to aquire) is the room upgrade. In this hotel they never honor it. The make up room categories to tell you tha ya in fact were upgraded. The room is the same little room with a tiny bathroom. The rooms are not regulary serviced. You have to call to remind them to do it.
At this particular time they have delegation from the un. So you have to go trought security like the airpor each time to enter the hotel, wallet, belt, phone all trought xrays.
This hotel is not worthy of being part of intercontinental group. The room are dated. The tv channel are grainy and hard to see, they say its the cable company fault.
Conclussion, got to the hyatt 48 across the street or even the marriott east side is better.