Dirty and Poor Service
We just came back from a family vacation to NY and chose the Doubletree Metropolitan Hilton. I was travelling with 2 kids and nobody offered to help me with luggage coming out of the taxi. After some time a creepy doorman came and helped me unload everything. However, I was checking in and he was standing there waiting for his tip. I gave him $5 and he didn't even say thank you. Then...another bell boy came and asked for more money...another $5 were gone. Room was ok...recently renovated. Internet is not free and the room did not have a single water bottle. We noticed that we only got one towel and asked for more. We got another towel after 2 days (when I went to the reception). 
Don't bother with the phones...they don't answer. You may even try to leave a message...but that's pointless.
After we checked out, we asked them to store our luggage for a few hours. They charge for that! They charge when you leave the luggage and when you try to pick it up!!! btw, it took me 15 minutes to get my luggage back.
Much better hotels in NY for this price. Never returning.