a bit disappointing
we booked this room based on tripadvisor reviews for weekend family getaway to Chicago to celebrate our 15 year old and 12 year old daughters' birthdays. the location is great and the hotel is nice but agree with an earlier review that this is closer to a Marriott in terms of service than a Four Seasons or other luxury hotel. An incident when we arrived was telling. Our train was late and we got in to Chicago at around 1 AM, we spilled out of the taxi tired and hopeful for a warm welcome. The staff on duty outside stood there staring into space as our taxi driver unloaded our suitcases himself and noone came to help with the bags. Finally out of sheer frustration, he shouted at the staff "these are your customers!! why aren't you helping them??" on check-in, despite 3 staff at the desk, it took way too long despite no other customers at that late hour. The room is nice but not overly luxurious and our view was of the corner of the building. Again, the overall stay was nice, but hardly worth the money we spent. I will say that our 7 year old son threw up in the middle of the night on our last night and the night staff that came up to help were kind and quick which we were grateful for.