Not at all what we expected!!
Upon my booking arrangements, I made it very clear that I wanted a pool side room on the lower level as I have a small child and the upper level wasn't suitable for us. We also requested either a side by side room or adjoining room for my mother...needless to say when we got there, we were placed on the upper level with a balcony. My room (157) STUNK soooo bad and the A/C was extremely loud. My hairdryer didn't work nor the plug release for the bathtub. Room (156) fridge didn't work. The restaurant had thee worse dinner menu ever!! Who puts Mac & Cheese, with options of sandwiches on their dinner menu and then offer salmon platter for lunch?? The food was horrible. I have to say the "Best" experience we had was our shuttle driver...Jeff and their taxi cab drivers, Ray & Chengain!! PLS BEWARE of RICH.. another shuttle driver.. he is only out for himself. All the restaurants he recommends (ie. La Pinata in Old Town) was so horrible. I find out later that by him referring ppl (he gives you a 10% off card with his name on it) he then eats there for free. ** Rich may seem friendly but he's only out for himself. The concierge service were great and friendly. The burgers in the lounge by the pool were fairly decent. I was EXTREMELY disappointed in the overall experience. For the price they charge and what you get..is "WAY WAY" OVER PRICED!! My mother had a better experience at the motel chain across the hwy with a cheaper rate and more options for shuttle services. I would "NEVER" recommend this place to anyone. I am a travel agent with huge demands for travellers to San D. and will never refer them to this hotel!!