Staff totally "gets it"
I have stayed at this hotel a number of times over the last 5 years and the distinguishing factor from all the hotels I have stayed at, is that the staff, from the front desk to housekeeping to the restaurant, really and truly aim to please and always seem genuinely happy to do it. There is never an unsmiling face or blase attitude. The service and attention they provide to children is unparalleled of any hotel my wife and I have stayed at. I have always found the room rates to be very competitive with other Boston hotels that don't come close in offering the same quality in my opinion, so while Nine Zero isn't cheapest option, the value is there in spades