Very Poor Customer Service at the Front Desk
I just spent one night at the Marriott near the airport in Phoenix. While this is a full service Marriott, my experience was much less than full-service. I travel almost everyday and last year stayed at 191 different Marriott properties. I called several hours before reaching the hotel to check on my reservation. I was assurred that I was placed on the club level. However, when I got to the hotel I was on the eleventh floor and the club is on the twelth. Also, this hotel does not have suits and it is about six miles fromt he airport! Check in went smoothly, however the two young ladies working at the front desk were not friendly at all and could not provide any directions. They simply handed me a small card with directions
Parking can be a problem in that there is not much space. The lobby area has a small bar area and while there was only about eight people in the bar it was very noisy. I think lack of carpet and much tile make sounds very loud. 
After checking in at 7:20 I went up to the 12th floor to the club to grab a quick snack before dinner. However, the only thing out was sweets. I asked about the food and was told that everything gets put away at 7:00PM. So, they open at 5:30 and put everything away at 7:00. That makes no sense to me. 
The sleeping room is pretty standard Marriott, however, bedding was worn. The room was quiet and there was a flat screen television. The bathroom was fairly small, but the shower seem to work very well. There are no restaurants within walking distance. 
I had requested a 5:00 AM wake up call, but that did not happen. My profile request for extra towels and news paper was not followed. This hotel seems to be resting on the fact they they are a Marriott and close to the airport. There are many hotels in this area and some closer to the airport. Next time I will choose to stay somewhere else. I certainly did not receive the service I have come to expect from a Marriott