Stay was less than hoped for
My stay at the hotel was for a conference onsite. I would say that the staff was friendly, courteous and helpful. Upon check at 4pm, my room was not ready and I had to wait sitting in the lobby for about 40 minutes. They offered to phone me when it was ready- no call was ever received. I finally had to check back myself. Getting to my room was an experience in itself. Elevator to my floor- but then a long walk down 2 hallways to the other side of the building, no assistance with my luggage was available. Had to wait on a cart as they only had 3 in the hotel. Then had to go the long walk and return it myself. 
There is no onsite restaurant open for lunch or dinner- so I had to get in my car and drive to eat those meals. Getting a parking place upon my return was iffy at best. My room was small for a king, and I had no hot water. Had to have maintenance come at 9pm at night to work on it. Coffee pot did not work, and had to ask for one 2 times before it got replaced. The bed felt like it was many years old, lumpy and I sunk in spots. Pillows were tiny and useless. The hotel was obviously not accustomed to large conferences as towels were at a minimum most days as they were being laundered. Yes, the hotel is on a part of the Riverwalk, but for me walking it was not an option for health reasons. Luckily, I did bring some snacks and sodas in an ice chest. I do not believe I would stay there again and would choose to be closer to the main Riverwalk access.