Very disappointed I truly expected better quality of hotel
Very disappointed about my stay at the Wyndham. I was very happy with
the customer service we received, but in regards to the room not to
happy. We turned on the AC and a very bad odor came out so I thought
maybe with time it will go away, but it never did & the fan was very
loud & had a hard time sleeping. We went to the pool and my son saw
that there was poop on the floor outside right next to the pool I went
ahead and told the reception area and they said they will send some one
to clean, but it took quite some time and when they did come out all
they did was clean with towels. I decided to take my son out of the pool
and no longer let him go in through out our stay. I really think they
should have disinfected that area. Also we had the breakfast buffet on
Sunday and customer service was really bad, not even a smile I really
felt that we were not welcomed (I think this is the restaurants
employees).
I did go to customer service and put in a complaint, but when I tried
talking the hotel manager to let him know about the pool & my other
complaints he sent me a message with the employee and said they new
about it already. Very disappointed to hear that some of the other
parents got a discount and I did not, but that was ok, but when the
manager sends a message instead of coming out and apologizing for what
happen it really disappointed me more.