Run as fast as you can....AWAY from this hotel!
Although the hotel, itself, is a nice place to stay, with a tasty breakfast and a VERY accommodating shuttle driver (Becky), the rest of the staff and service needs some major help! We checked in on a Sunday night and by Wednesday night the internet died. After calling the front desk, I was told "I have internet here, call the help line". Wouldn't that be a job for him?? After six phone calls to "Deep Blue", their internet provider with every single agent guaranteeing that the problem would be resolved within 15 minutes, our internet service wasn't restored until Friday afternoon. The front desk staff were of absolutely NO help. To add insult to injury, I called from the Mayo Clinic for the last shuttle for 8:00 and Whitney chose not to answer the phone, resulting in us having to call and pay for a cab. I had even made a point to call the hotel from the hospital at 7:30 to confirm that I still had time to make a reservation for the 8:00 PM shuttle. When we questioned her as to why she didn't answer the phone, she gave a multitude of excuses, i.e. the driver wasn't available to go out after 8:00 and that she (the driver) always went home after her last shuttle run at 8:20; she was on the phone with the internet company; the shuttle wasn't allowed to go out after 8:00 (they have a sign at the front desk clearly stating the last run is AT 8:00). We didn't even get an apology, and we saw this shuttle driver who went home at 8:20 still working there at 9:00!!! We have a future appointment at the Mayo Clinic and the Wingate will definitely NOT be our accommodations for that trip. Wingate gets a BIG FAIL from these two unhappy travelers!!
I'll be sure to let my fellow facebookers and twitter friends know to stay away from Wingate hotels!!