Horrible Customer Service
i was a guest over the weekend and the front desk services was horrible. his name was Johnathon, after waiting 10 minutes because he was outside smoking he came in with an attitude. I let that slide but when i came back to the front desk he still was no where to be found and the phones were ringing off the hook. after saying excuse me for 5 minutes he came out the back eye blood shot red like he was sleeping or drunk. Other than the bad customer service everything was great. Until i check my bank account and seen that Johnaton charge my card and extra 120.00 after i had already paid. I think he needs to be retrained or find another job.