Great location but the hotel needs a remodel...
Our family stayed here 3 nights for a leisure trip to San Francisco during the week of Thanksgiving. We have stayed at the St. Francis several times over the years. It is an iconic hotel with lots of history and is very convenient to many sights and shopping. We have always had a great stay here except for this trip. We have usually stayed in the older part of the hotel but based on other reviews, we asked to stay in the “newer” tower because the rooms are said to be more upgraded and the wait for the elevator is shorter. What a disappointment. We stayed on the 8th floor in a room with 2 double beds. While the room was a little larger than similar rooms in the older building, the carpet had stains, paint was chipping off the door in the bathroom, the shower didn’t work properly, and we could hear our neighbors in the adjoining rooms because the walls were so thin. Another issue was the elevator. They are glass elevators on the outside of the building which would normally be a cool ride but it rained one of the days we were there and the roof of one of the elevators we rode was actually leaking (significantly). I mentioned it one of the people at the front desk and they apologized and said they were aware of it. You would think that if they had a leaking elevator, they would shut it down. If it weren’t for the location, I’d probably give the rating a two. It is sad to see the St. Francis becoming so run-down.