Sadly Disappointing
I have a very mixed review. I stayed at the Marquis in the 90's, had a wonderful experience and was looking forward to this trip. The whole time I was there this week, I just couldn't wait to leave. There are some wonderful people and some who are truly awful - a bellman who yells at people as if he were the soup nazi (between blowing his whistle and yelling at the cabbies). You don't stand "exactly" where he points and he tries to move you to the back of the line? The guests weren't even considering complying with his idiocy. I asked simple questions and had staff roll their eyes and give me the wrong answer. I guess they expect everyone to know everything about traveling in NY - because they do? Definitely some bad attitudes here. The security, valet, bellhops & room service people were all very nice. My GPS couldn't find the hotel entrance, so I parked down the block and walked to it. Sam in security helped get a valet to come and drive it back for me, called the front desk (on the 8th floor) to help me get checked in (the eye rolling started there) and had a nice lady (who I don't think even worked there) show me how their elevator system works. The valet was wonderful. He explained that Wednesdays are the worst days to try driving in or out of the city because that's when the theaters have matinees, so driving out on Thursday would be a better idea. The concierge couldn't come up with a shuttle schedule, so advised to just take a cab, which I did most of the time - but shuttles were supposed to be included. The shuttle people were really awful anyway, so it was probably good advice. They left 2 busloads of us at the trade show. They were supposed to run shuttles until 5:30, but quit at 4:25. The driver just slammed the bus door and drove away while the van driver took down the sign and told us we were on our own and got in his van. There are some professional and caring people here. I wish they all were! As for the property itself, the decor was a lot nicer in the 90's. Now it has a really dated modern art motif with dizzying patterns in the carpeting and metal caging around the balconies outside the rooms. The rooms are unimpressive for the price. I was traveling on business. After a long day, I like to have amenities in the room. The room was clean. There are 2 ice machines in the entire hotel, one on the 8th floor and one on the 45th. There are no vending machines, but they did bring complimentary water when I called to ask. There's free wireless internet in the 8th floor lobby only (not exactly convenient). The room service was prompt and the portions, enormous. The omelet was delicious and enough to feed three people. The shrimp on the caesar's salad had an off taste, so that was a waste of $24. The towels were well worn - thin, frayed and whitish. There were plenty of them, but no robes or bathroom heat. There was an old beat up hair dryer under the sink, a one cup coffee maker and an iron. One of the phones in the room worked. The mattress was clearly in need of replacement, but the bed had 6 pillows. I guess the bottoms line is, this place was not warm and fuzzy and I wouldn't stay there again given a choice. It could easily be fixed. I just don't understand why management let it get to this state.