Good room and service, poor area.
We stayed here in August as part of our West Coast USA tour for 2 nights.While I would reflect the fact that the hotel is in downtown San Francisco and therefore there are a lot of homeless people in the area, we never felt threatened or intimidated by this. The room was comfortable and the staff at the front desk were extremely helpful. Our room fronted the main street on the 2nd floor and it was noisy at night (hence the earplugs provided by the hotel), with screaming and shouting individuals in the street late at night. The other disappointment was the lack of free wi-fi in the room, surely this should be included this day and age? I did however find a free wi-fi spot from the Washington Post so all was not lost.