Old, dirty, horrible service
I had to attend a conference in Chicago, and brought my husband and 3 year old son along with me. This hotel was nothing as it appeared online, on the Holiday Inn website, or based on what trip advisor reviews stated. The lobby was old and run down, but the staff was nice and helpful (WHEN they were around). The valet was a JOKE, and at $35.00 a day should have been a lot better. Standing and waiting for a valet attendant on more than 4 occasions was our experience, and twice there was no one at the front desk to help either. Both restaurants were disgusting, and the service in both was horrible. The rooms were very small and not particularly clean. Nothing is in walking distance, and it is not a convenient location at all. I would not recommend this hotel, and we are a family who travels a lot.