Great Hotel...good value....average location
I read a lot of good and bad reviews on tripadvisor before i stayed during my recent vacation in April. I was skeptical about the homeless people and the noise that was mentioned in the reviews. There are homeless people around but the hotel has a wonderful option of pick up and drop of his guest to Union Square/Fishermans Wharf...Great service at that...Walking back late at night is surely not advisable...stick to the hotel shuttle or take a cab. The hotel staff does a good job of advising which areas to avoid... 
The rates are excellent and the room are great. Staff is exceptionally friendly and helpful. Opt for a room on the higher floor and lil away from the lift. Room facing the main road is NOT advisable.