Contemporary hotel, great location but too trendy
We arrived Friday night. We drove up to the hotel and there was young ppl surrounding the entrance, like at a club. That's because there was a popular, trendy bar in the hotel. The last thing I want after a long day of traveling is to have to fight through a crowd of youngsters to get into the hotel. Then there's drunk people in the elevator up to the lobby, surrounding the lobby and elevator up to the rooms. And I'm only 33! Fortunately, you can't really hear the music/noise once you're in your room. Unfortunately, you can hear ppl outside walking around the hallway. Since we stayed two nights, I had to deal with this both nights. On top of that, the front desk messed up our bill twice. First, they charged us more than the online rate we booked when we first arrived. Then when we checked out they tried to charge us for the suite they upgraded us to when we checked in. And they charged us $24 for having valet hold our car for an hour.
On the plus side, the hotel itself is extremely nice. Contemporary decor, nice design throughout. The outdoor courtyard is beautiful, though we did not get to take advantage. It's also in the heart of Santana Row, so you can take advantage of all the shopping. A quick walk to Valley Fair too. Right in front of a Pinkberry as well. Another big plus was the free garage parking, though it's free to the public. Most hotels we've stayed at in CA have charged us a highly daily rate for parking. Still, I don't think I'd stay here again.