Overpriced and just too full of itself for my taste
Yes, the hotel is lovely and the rooms are nice - nothing spectacular for the price (and those noisy people at 3 am who don't use their "indoor voice" when clomping through the hallway...) But I waited over an hour past check in time to get my room and when I complained...well, let's just say it fell on deaf ears...because it was obviously not clear to me that the hotel was doing me a favor by allowing me to stay there. 
Sorry, but that alone is enough for me to take my business elsewhere. Especially at W rates. I just don't think i was cool enough for this place. Personally, I like being treated like a guest - you know, with some smiles and maybe, just maybe, like you care that I'm there.