So many little faults I found it frustrating to stay there
The Chicago Essex Inn has nice rooms, is clean and tidy, and is has a good location in the centre of town. 
So far, so good.
But I found it really frustrating staying there as several little things built up during my two day stay there.
- I phoned down to the Bell Captain with an urgent question. Was told I would be phoned straight back. But needed to call down again. It seems as if I'd been forgotten about when some other guests had turned up.
- The price of using the internet ($5 for 15 minutes I think) I found really annoying. I didn't notice anyone using the ultra fancy computers in the little business lounge. Why not do what lots of other hotels do and have a couple of standard PCs in a public area where people can quickly (and cheaply/ for free) check their emails, etc?
- The Timeout Magazines on display in the reception were three weeks out of date. When I asked behind the desk they only had Timeout's a week out of date. 
- One of the machine's in the gym was missing a component that was needed to make it work. I was told by a member of staff that a new one was ordered a week ago. I asked how long the machine hadn't been working I was told "as long as I've worked here, so at least three months". Why, oh, why wasn't it ordered three months ago??? 
- The staff in the hotel were polite. But just seemed low energy. Resigned to things not quite working properly. And (in one case) a little surly. 
I'll stop there.
So what should be a really good hotel spoilt by poor costumer service. And I would expect very low levels of investment in staff training.
I see across TripAdvisor attentive hotel management responding to reviews here to say what they are doing to address issues raised. 
I would be really pleased if the management of the Essex Inn would do this. Although I'm not holding my breath given their track record.