Worst Experience Ever
This is one of the worst hotel experiences I’ve ever had. My complaint is with the terrible service I received from the front desk staff and not hotel amenities, although the condition of the room is a bit dated. The bathroom faucet would not stop dripping and the room ceilings looked like something from 1960s.
When I first checked into the hotel on Friday morning (3am) the person at the front desk did not appear to know what he were doing. He seemed like he was arguing with the other person at the front desk about which room to give me. As a result, I was standing there at 3am for 20 minutes waiting for him to check me in. I understand if you are “new,” but at 3am, the last thing a customer wants to do is wait for 20 minutes while you try to figure out what to do. Not to mention that I could barely understand what he was saying. When I had asked him how much the internet charge was, he told me $9.99 per day.
The next morning at 8:30am, I was woken up to a drill (due to hotel renovation) in what felt like the room next door. Unfortunately, the drilling and construction work seemed to go on for the entire day. This means that if you plan to visit this “business hotel” and try to work out of it, don’t plan on it since you’ll definitely be distracted by the sound. As a matter of fact, don’t plan to sleep past 8am either if you are a light sleeper like I am.
When I finally called down to the front desk to complain, the staff replied “ “Oh didn’t you see the signs at the front.” First, “I did not see any signs” and more importantly “why would you put your hotel guests in a room where construction work was occurring next door?” She assured us that Friday was the last day that construction was going to occur. Saturday & Sunday morning at 9:22am, I started to hear the drills again. When I called down again, they said, oh we didn’t know this was happening but you can talk to our supervisor if you like. My reply was “I don’t want to waste anymore time with this but will speak to your supervisor when I check out.”
When I checked out, I had complained again, and they said ‘oh sorry, we’ll have our supervisor give you a call to talk to you more about it.” I politely left my number with them and have not yet received a call. Also, the internet charge for the room is $9.99 per computer although the front desk only told us $9.99 per day. 
For the same price, I’d stay at a Kimpton property hotel or The Standard instead this hotel charges $25 per day for parking anyways. At least at those other hotels, I can expect better customer service and free internet.