Good location but horrible service
This hotel has many sub par offerings with inconsistent benefits. Tried raising some of my concerns with management but they give you the usual corporate bs or there never is a followup.
1. My first 2 stays I was never charged a smoking fee and now suddenly I'm
2. As a Diamond member I have never been offered an Upgraded rooms for any of my stays
3. They claim to offer their Diamond guest welcome amenities but I have never seen any
4. Daily shirt presses is always a hassle
5. Everything is an extra charge that caters to business folks. There is charge to use the business center printers, charge to use the phone even if its a toll free number, charge to get a fridge
6. This week it took 5 hours and numerous calls to the front desk to get me a working air purifier