What a dump
Very disappointed in the staff at this hotel. They could care less. Its a problem at many NYC hotels but this place takes it to a new level. The problem is it is a tight hotel market and it is sad to say I am paying $700 a night and I don t get much back.
Some things like showing up at night and there is no bellman to help with bags. A front desk staff that is very poorly trained. A pathetic night manager Mona who has no concept that she is in the hospitably business. Her English skills are poor and her people skills are worse. Come back from being gone all day and our room was not cleaned. Road noise from the street is the loudest I have experienced from My 20 plus years coming to the city.
The Management of this hotel should embarrassed but the fact is they are the problem. Every employee I come in contact with could give a crap.
$15 for internet. I will include a photo of what looks like mold. What is wrong with this world when a major hotel chain in a major U.S. city can pull this kind of bait and switch ?
Starwood should be ashamed this place falls in every way. You can do better move on to another property.