Where hospitality came to die
I hate to admit I have stayed at this property many times, but it goes downhill rapidly. Tonight, for the 3d time (OK, Im stupid) I checked in late only to be given a sheet saying there would be no hot water OR heat from 11pm - 5 am. I asked the clerk when this would end, and he said, it happens almost every Sunday! Is this fact noted on the hotel website? Absolutely not. So to avoid thinking about a hotel that offers no hot water, and no apology, I go to the bar. It's closing, with last call aqts 11:30 - in New York CIty! - and the waiter hounds the hell out of me until I cough up my credit card. Then I go to the elevator to return to the room only to find that the elevators are shut down. The staff arent sure why. Can I wait?? Really, no sane person would choose to stay at a place like this that is so totally indifferent to its customers' comfort and convenience.