Horrible Hotel, Horrible Service!
Staying at The Menger Hotel was a nightmare! My hotel room was paid in full, in advance. I arrived on Tuesday to find a very filthy bathroom and foul-smelling room. Speaking with the Evening Manager did nothing to correct issues that continued to reoccur. Each night, when I would return to my hotel room, I was on the phone with the Evening Manager, voicing again, what I had already reported to him, that had not been corrected. I would return to my hotel room, to find it unclean and smelly. Again, speaking with the Evening Manager to no avail. I sprayed Febreze in my room, each day. I also had a list of phone numbers removed from my room; which is very appalling. As guests, our expectations of a clean, neat, and comfortable room, where our belongings will not be tampered with, or in my case, removed, should be expected. Anything else is unacceptable. The Evening Manager's response was, "how long will I be staying?" at the hotel. In my opinion, as if to say, "we're tired of your complaints," we will be happy when you check-out. He also stated that the housekeeper probably threw my paper away. First of all, he doesn't know that to be true, and secondly, again, a housekeeper's job is to clean rooms, not remove items from a guest's room. There is also much more to housekeeping then changing towels and making a bed. Actual cleaning should be priority. As I told the E.M., I am in Upper-Management, and one complaint by any of my customers, are one too many. Let alone numerous complaints, to no avail. I can certainly relate to the valid reviews of similar findings by other guests. Nothing teaches better than experience. Very unprofessional Management staff. Perhaps they have forgotten that without guests, they would not be in business and it will take guests to remain in business. I numerous messages with the Evening Manager, and front desk staff, to have the General Manager, Hector, phone me. I have not heard from Hector either. Hotwire phoned the front desk to speak with the Manager on Duty tonight, no one ever came to the phone. This, is the customer service that was displayed to me as well, as I would often phone, be placed on hold, then call back. I will not stay at this hotel again. I am very pleased that there are a number of upscale hotels in San Antonio; that actually provide their guests with great customer service, peace of mind, and nice, clean, and comfortable rooms. Historic doesn't mean foul smelling, dirty, or poor customer service. I would not recommend the Menger to anyone! It's great to have the opportunity to give valid reviews by guests. Valid reviews are often helpful to potential guests. I will start reading reviews, before, reserving hotels in the future.