DO NOT GET SICK AT THIS HOTEL !!!!
After enjoying a 5 day stay at this hotel with no problems at all, on the very last day of our holiday, my partner experienced a near fatal heart attack in our room and was rushed to hospital at 1am in the morning, where his life was saved and he received excellent care ! As this came out of the blue, I was quite upset myself . It was our last night there and I had to cancel our flight home. I therefore asked the hotel if I could stay an extra night to sort things out. Although I wasn't expecting to remain there free of charge, I was amazed to be told that the charge for an extra night would be the equivalent to nearly 3 nights of the previously prebooked rate. When I queried this, I was given a nominal reduction but when I got the final bill, I discovered that taxes had been added, so the net reduction was actually only 21 dollars. As I spent most of my time at the hospital and was now the sole occupier of the room, I complained directly to the General Manager and was quite appalled by his stoney faced response, justifying it by saying that as I hadn't booked the extra night in advance, I was subject to these normal charges. He showed absolutely no compassion or discretion regarding my unwanted predicament..and I left the next day in disgust, following which I spent two nights sleeping in the waiting room of the NY Hospital, which was quite an ordeal and didn't help my own health.
We finally arrived home 5 days later and everyone in the USA were very kind to us, including the reception staff at this hotel who were great. Unfortunately, I can not say the same about the General Manager there, who in my opinion, was more interested in money, than goodwill and care of his guests.