Room was not ready...
Biggest complaint, as mentioned in other reviews, was that my room was not ready on time.
The lobby looked liked a refugee camp, with so many families waiting for their room. A Japanese family arrived at 3:30 ( check-in is 3pm) only to be told that their room would not be ready for 90 mins. 
I was able to get a room by approx 4pm, but only after speaking to a manager. 
Cleary the hotel management cares more about profits then hiring the required number of maid staff.
Overall the staff was helpful and the was room clean and in good condition.
Would not stay there again however, due to the delays in getting our room.