You should not have to beg to get extra pillows!
Stayed here twice recently - once for a night before a trip, leaving the car, then for another night after that trip when our flight was delayed coming in. The parking fee has gone up (which I did not see on the website), they have removed the sofas that I am pretty sure were previously in the rooms (thus nowhere comfortable to sit but on the bed) and - this was the real problem - although we asked for more pillows TWICE and even offered to come to the desk to collect them, we were ignored. They should know that some people have medical conditions that require them to be propped up in bed. We made do with rolled up towels and the extra blanket. We have stayed here twice before and were previously happy. The breakfast is very good with a very friendly woman in charge of it.