Not the best of what I would expect from Holiday Inn
This hotel also serves as the training building for the Hospitality management-training department of the University of Memphis. The staff's attitude was inconsistent. Check-in was great, But the female employee during check-out who seems very annoyed and put out that we reported details of the problems with our room. First the good: The bed was very comfortable; there were many pillows and they were labeled as to firm or soft; the room was clean as were the common areas of the hotel. The layout of the room as a suite was excellent. Now the problems, all of which should have been noticed and reported by the housekeeping staff prior to our stay--and after the stays of the customers before us, and should have been fixed. 1) the remote control for the television was held together by scotch tape--and did not work. 2) the shower curtain rod was so high that the shower curtain did not fit in the tub resulting in a flood every time we showered. 3) the night-light in the bathroom only worked when the overhead light was on. 4) the room fridge had a freezer door that was broken. The notches that were supposed to fit in the little holes on either side of the inside of the fridge were broken off --it was wedged into the ice which filled engulfed the little freezer (leaving NO room for anything). That freezer should have been defrosted months ago. 5) the temperature in the exercise room was over 80 degrees. When I asked the front desk about it, I simply got a shrug. I would not stay here again. I expect much better from Holiday Inn.