Unbelievably terrible service
Terrible. Checked in to room that smelled so bad. It was humid & smells of mold; it was as if the room hadn't been used in a while. Turned the air on and opened the door to try to get some fresh air to circulate into the room (can't open the windows) and the heat-a/c unit smelled as if it were burning and just blew out more sticky air.
Next day. we came back after lunch to be locked out of our room. Front desk claimed we had checked out and they had given our room out to someone else and had no idea where our things were and refused to take responsibility for them, repeatedly asking us if we were sure we hadn't taken our things with us and check out. UNREAL. Had to show our confirmation email that we had booked 3 nights and call our agent to confirm as the front desk receptionist refused to believe us. It ook about an hour to get someone to come up to the room to check to see where our belongings were, as the hotel was incredible understaffed. Tried speaking to the GM only to find out he was on a shuttle run. After checking to see if our belongings were in the room, it took about another half our to get a room key (they didn't let us into our room, we had to go downstairs to get a key). The room hadn't been cleaned and to top it off, it wouldn't be cleaned until the next day, as they were so understaffed. We asked for towels and they told us they had nobody to bring them up to us for about 30 min. absolutely ridiculous.
To make matters worse, front desk receptionist gave us a set of bad keys; we had to go down to the desk, yet again, to get keys that worked. Next day, we get locked out again at the end of the day. after about an hour, we finally get a set of working keys, only to find ANTS in our bathroom. 3 am, we just want to sleep as we had an early flight the next day. Not happening. Went to the front desk and they claimed everything was locked and they had nothing for the ants until about 9 am the next day. We tried explaining we had a 6 am flight but they had nothing for us. Seriously. worst service ever. 
Unbelievable experience; extremely rude and careless staff; never again.