Not enough initiative
Was there with family during storm Sandy. What can I say. Total lack of commitment from staff. There was no electricity, but the hotel could have been more proactive:
1. Not enough generators sourced, surely they could have provided lighting? Dangerous in hotel.
2. No tourches given to guests, rooms were in blackout
3. Poor breakfast, no milk etc. How difficult would it have been to proved basic breakfast, condering there were stores open locally?