Fantastic room, fabulous service, awesome locale
I booked this hotel after reading the reviews and a sweet deal from bookit.com. My husband and I had never been to Cali. We had a wonderful vacation and the hotel had a lot to do with it. The location was FABULOUS! Chinatown was an easy walk as was union square and the $2 cable cars and meeting our bus tour. We asked for an upgrade and were abliged! We had a nice, clean, very comfy room with a nice view on the 15th floor. It was sooo quiet. We were even greeted when we came back from dinner with complementary champagne and chocolate strawberries for our 10th wedding anniversary. Jaron checked us in and was very friendly. I had a friend leave a package for us and they did not forget it. The room was very quiet at night. We really like air blowing on us so we asked if they had a fan and they did! 
We took the Bart rail from the airport without any problems. We rode the trolley and the cable cars all week with no problems getting anywhere! There is a 7/11 Convenience store, Wallgreens, CVS, Subway, McDonalds all across the street or around the corner. Shopping is Kate Spade, Burberry, Prada... We never made it to Yerba Buena Mall right behind our hotel. There was a small ice skating rink in Union Square for Thanksgiving week (I imagine its there for the holidays). 
We don't care for feather pillows, but all the hotels have them.
We did not use anything from the mini bar but had to question a charge on our bill for mini bar usage.
But we LOVED it!! We would highly recommend this to anyone!!