Needs a lot of Organization!
I stayed here with my friends for a night two weeks ago and I'm still in shock with what happened. Let's start with the good and then move on to the bad of the stay.
First off, the good.. I got a really good rate and I thank Pisey Oum for that. Everywhere else had really high rates and I was suprised to have gotten my two rooms for the price I paid. On top of that, we were upgraded to premium rennovated rooms by Kunesha. The rooms were really pretty and regal in my opinion. The decor and furniture reminded me of a French palace with it's rich blue hues and gold accents in the room, plus there was a balcony overlooking the pool. Amazing rooms! Thank you girls for that. Room service was also great, since my friends and I occupied two rooms we wanted the joining door to be opened and someone came out and did that almost immediately. I should have known that all the outstanding service was too good to last.
So for the BAD!!! The morning we were about to leave we had breakfast at the cafe they had on the hotel grounds. We were given breakfast vouchers and were told that they were free. So we ordered and gave our waitress the vouchers and she took them no questions asked. A few days later after I looked at my bank statement and it showed that I was charged $150-something for dining in. When I called to inquire about these charges I was told that it was from a dine in at their steakhouse. Which of course I did not eat at. The lady I spoke to explained that sometimes people will forget their room numbers and will charge to the wrong room. This is absolute outrage! If that is the case, I'm sure that I am not the first person that this has happened too. On top of that I was also charged a $200-something for a security deposit placed on the room by the front desk when I checked in. The woman who checked us in did not mention anything about a hold. I would think that if the hold was that much they would inform their guests, because that is a heavy toll to not know about. That was a rude awakening!!!
Because of that I would not stay here again. And a bit of advice to those who do choose to stay here, make sure you ask the front desk if there is a deposit on the room and also check your bank statements and/or card statements because you might be charged for something that you didn't buy.