Was prepared to write a good review, then realized big events trump guests here
In NYC for work. Was prepared to write a good review of the hotel when I left, as I like the rooms and vibe. But that opinion has changed.
It is 930 PM and I am in the hotel working, prepping for a big day tomorrow. Called room service to order dinner. Was told that the in house restaurant has an event so almost all of the room service dinner menu is unavailable. Only one dinner entree is available, otherwise just the late night menu. So if I want frozen pizza and fries, then I am set. If I want regular dinner -- no dice.
 Most hotels, if an area is to be closed for the evening, will slip a note under your door letting you know so you can plan in advance. ("we are sorry, but most of room service will not be available tonight because our restaurant is closed.") Manager on duty not aware of why most of the menu is not available. A hotel of this level should not just shut down room service, especially without warning the guests. But this may just be the type of place where, as other guests have written, the nightlife and event business is more important than the regular guest business.