Not worth the price; reserved room type not available
My main complaint (and a huge irritation whenever I travel): the hotel did not have the room type I had reserved available when I checked. This is just shabby treatment. Obviously they know exactly how many rooms of each type they have, and how many reservations for each type they have. I consider this bait-and-switch. To make it worse, the best I could get was a double bed. I don't mean two beds, I mean an actual double size bed. (I am 6'4") I was unaware that hotels even had double beds any more. Also shabby, the trainee desk clerk could not find anyone to help him when he needed assistance, which was several times during the check-in process. C'mon people, give them the basics at least before throwing them on the desk...or at least make someone available to help him. The process was rediculous. On to the room...stained lamp shades, tiny clothes closet, bathroom & shower almost too small to turn around in. As far as service, there is an inadequate number of bell staff and getting a cab...well, you're on your own, basically. The whole place seemed notably understaffed -- registration desk, bell service, restaurants, room service, etc. I understand it's not a Starwood level hotel, but for $300+ a night, I'm expecting a decent level of service and AT LEAST a queen sized bed. Won't be back!