PLAN TO USE SHUTTLE - DON'T ARRIVE LATE
I am writing this as a result of my daughter and grandson's experience, and according to them another couple that arrived on the same flight from Hawaii. Both my daughter and the other couple had received information at booking that this facility had 24 hour shuttle service.
Upon arrival at the San Jose airport, whoever the desk person was curtly informed them that there wasn't any 24 shuttle service. I don't know what their response was, but after some conversation a shuttle was sent for them.
If you make reservations here be sure to get the name of the person making promises, and also note the date and time.