Very chic hotel with great service; restaurant staff very slow during breakfast, though
This was the first time my wife and I stayed at a W property, and we must say overall we were very impressed. Concierge was most helpful, especially with reserving our tickets for the 9/11 memorial. 
The only complaint I have is that the staff at the BLT restaurant were polite, but very slow....and there was hardly anyone in the restaurant. I can understand if there was a crowd, but there wasn't. The food was delicious, however. 
Overall, a very positive experience. We will be back in the future.