If you like average and up and down experience, this is the place for you
I go to San Diego every 2-3 months and I usually stay closer to my plant off Mira Mesa, but I decided to stay downtown and use the Sheraton Suites. Check in went smooth, although they upgraded the woman who checked in ahead of me to the SPG Member floor (she wasn't a member and had no idea what this was) and then gave me a room on the 16th floor (not a preferred floor even though I am a member). The room was nice and clean.
Breakfast was very good, but waited 15 minutes for a glass of apple juice when there were only 2 people in the restaurant. Dinner first night was good and no problem at all with service from the bar. Sasha was excellent. Got to my room and my key didn't work so I had to go back down to the front desk for a new one. No big deal happens occassionally.
Breakfast the next day was good again and this time I only had to wait about 12 minutes for apple juice. My next dinner at the bar was as good as the first and the service was great again. Went to room and again key didn't work. An apology would have been nice but oh well.
Breakfast the 3rd day was good again except this time apple juice never came. Decided to have milk from buffet and not go back even though I had two more free buffet vouchers that came with the room.
After a long day went up to room and surprise surprise the key didn't work. Went down to front desk and the man at the front desk asked me what I was doing with the key. Apparently keeping it in your shirt pocket or pants pocket causes the key to magically lose its program.
Parked on street, got two tickets over 5 nights which was still cheaper than parking at the hotel. Again, room was very nice, the bar staff was excellent, but overall average. Not what I expect from a Sheraton, but not enough to make me not use Sheraton anymore. I will probably just stick with the hotels I have used in the past even though the locations and rooms usually aren't as nice.