Staff need an attitude adjustment
Arrived and the valet parking attendant was great, really friendly and helpful. Things went downhill after that.....Front desk staff wouldn't let us check in early, but they did offer to hold our bags, that was nice. Room was very comfortable.
The restaurant on the second floor was unbelievably slow. The service was so slow, it took 2 hours for a dinner. It turned out that we weren't in a rush, but if we had been, there was no way the staff seemed to be able to help. There appeared to be one waitress, helped by the bartender, for the entire place. Then the next morning, it took 2 hours for a breakfast! I know there was a large (wedding I think) party, but come on folks, you should be prepared for that.
Up early one morning and when I asked the front desk guy where I could find a local place for coffee, he shrugged, said he didn't know, and went back to watching tv. Asked another question later at the front desk and got a blank stare.
Internet worked one day, and didn't work the next. Staff was so unfriendly I didn't bother to ask them to look into it.
Wrote a letter and never heard from them.
Great place if you're on your own and don't need any help/questions/service, etc.
Can't believe this place really has a manager. If it did, and he/she spent one hour in the restaurant, they'd see for themselves.