Great staff and top notch service
I travel every week nearly to a different city and I come across a lot of hotels three to five star. I have to say that the staff of the Crowne Plaza was exceptional. The hotel itself is clean and the rooms are modern and clean. The location is convenient to shops, restaurants and the Convention Hall.
The service staff, from the doorman to the front desk staff were all exceptional. Having traveled to many countries, I've encountered great service -- the people at Crowne Plaza are top notch and were quite impressive. I have to especially comment on Kelly at the front desk, who was friendly, knowledgeable and sincere. I had a couple issues with a noisy group next door to my room and within minutes Kelly and her staff brought a new room key to me in my room, so I could switch rooms immediately and not even have to go to the front desk. I even asked to be accommodated for an extra half day - and of course the staff happily took care of it, for a very reasonable fee. The next day when I came down to ask some questions, they staff new when I was checking out, what I had requested the prior day and anticipated my request, without even having to remind them of my name or room number.
I don't normally stay at Crowne Plaza hotels, but eachtime I am in Denver, this particular hotel is going to be the place I stay at and recommend to my colleagues.