Fine for a couple of nights
With such a good location and the Hyatt reputation I had high hopes for a hotel called the Grand Hyatt, but was disappointed. The room was recently decorated, but still felt a little basic. I asked for a high floor and got the 24th. But was it dark with a small window and had no view except hotel walls so could have been anywhere. I queried at the desk whether this was normal for the price I paid and they confirmed the room was standard. They would have moved me, but as the room was standard there seemed little point in taking the offer.
Breakfast was not a buffet and it wasn't truly 'a la carte', as they claimed because you could only order fixed menus. Trying to get what I actually wanted felt like an excerpt from the Monty Python 'Spam' sketch. There was always something you didn't want that came with it. And breakfast starts with coffee and orange juice - $12 spent before you feel you've started. Amazingly, a bowl of porridge will cost you another $14 - nearly ten quid! If you have a company budget, very hard to stay in control of cost and very easy to exceed a fixed cost buffet. Plus tips, of course.
The entrance is very modern and does look grand, but once you get past that it's fairly basic. Not even a bathtub in the room - shower only.
But location is good, New York hotels are all pretty expensive and trouble staying in control of cost is a bit endemic to the New York style of business anyway. Three stars because it's at least clean, you can't call it bad - just disappointing - and the staff were all very diligent and concerned.
Tip - Buy your porridge in one of the cafes opposite from $2 and max $8, depending on how nice you want your cafe. Or have a good value full American.