Really bad rooms in a otherwise nice hotel
Hotel grounds, lobby, ballroom & meeting facilities are all very nice. But it is another story when you get to your room. First of all it is non-smoking but the room smelled like old smoke. Carpet is old looking. Dresser drawers won’t stay closed. A/C would not work. Closet smelled unbelievable strong of urine. Called staff they said they would send someone up to clean the carpet in the closet. They sent someone up with spray air freshener?!? Pitiful shower head and water pressure, Shower curtain rod sagging and almost ready to fall off, could not keep curtain closed while taking a shower. We were at a weekend seminar at the hotel and it was booked up, couldn’t change rooms. Stayed 2 nights. Hotel staff are all very pleasant, but slow or will not follow through with requests. We were stuck there. No way I would ever stay in this hotel again until some serious changes were made. We are not ones to complain, but this was just too much to ignore.