Not a Family Friendly Hotel
The Alex Hotel was the most disappointing element of an otherwise great northeast US vacation. Our vacation included stops in Springfield, OH, Washington DC, Philadelphia, NYC, Boston, Niaagra Falls, Canada and Indianapolis, IN. All the hotels we visited were family friendly establishments including four different Marriotts, a Best Western Tria, and a Holiday Inn Select. The Alex Hotel was a different story. We had requested a room with double beds several months in advance to accommodate our kids, which we were told wasn't a problem by management. Upon check-in we were again told no problem, but it would cost us an additional fee of $100 each night. In addition, the hotel website had promoted free in room internet when we had booked our room six months earlier. Internet was not free, management claimed this had never been their policy. Parking had also been quoted at $43 each night. When we arrived they wanted $65 each night. The most disappointing part of our stay was the outdated dreary rooms and the inconsiderate smug front desk staff. It was as if they were appalled to have kids stay in their hotel. We were thoroughly disgusted with our stay. The only positive aspect of our stay was the doorman Ivo. He was exceptionally courteous and helpful. If you have children, I would stay elsewhere.