Nice Rooms but Serious Amenity Deficits
Staying at the hotel for a conference, I was glad to see that guests can use all the amenities in the athletic club. I was really looking forward to a thorough workout after sitting in the conference all day. However, the fitness facilities open at about 9:00 am and close at 7pm on Saturdays--about a half-hour after my conference activities ended. The hotel is also not in a nice area, so walking outside was not a viable option, even though the weather was amenable. The hotel restaurant and even room service close at 7pm on Saturday and so does the bar. Completely inadequate compared to how the services are advertised. In addition, the property is located in an area of downtown LA that only has limited choices of restaurants in walking distance. With the hotel restaurant closed, I actually had Dominos pizza on Saturday night, having already tried the other area dining options during the previous days of the conference. I ran into two other conference attendees who were actually going across the street to Subway because they sat down at the hotel bar at 6:45pm, on Saturday, only to be told it was last call and that the restaurant was closing, too. Ridiculous for what you are paying and ridiculous compared to how the property is marketed. If you don't care about any of these things, it's a good, clean room in a quiet hotel, but I was quite annoyed, overall, by the time I checked out on Sunday. I could stay at a La Quinta and have 24 hour fitness center access.