disappointed
I so wanted to like this hotel. The location is lovely -- right on Independence Square, and inside in the lobby it's an old, gracious, gorgeous thing, replete with crystal chandeliers, etc. HOWEVER. The internet didn't work one evening or the following morning. At all. Despite calls to the front desk, who seemed powerless to do anything. This was a bad thing because I had to go to court, and I needed internet access to get work done. Second -- what hotel of this caliber doesn't have movies? No movies. Just TV. Third -- food was -- meh. Went to the restaurant twice -- both times, food was overly salty, although the service was very good. Fourth, out of the shower, dripping wet, product in hair, only to learn blow dryer doesn't work. The room itself was nice, but any Marriott, Hyatt, or even Hilton would have fixed my internet, served me better food, had working blow dryers, and had movies available. What gives, Omni? Kick it up a notch. And while you're at it, get a better points program so you can really compete with some of the hotel chains named above. There are much better alternatives in Philadelphia. I can't recommend this hotel.