Worst Customer Service; think twice before making reservations at this hotel.
The rooms were ideal for a large family of 3 adults and 2 children. The first thing i noticed when going into the room was a huge crack on the ceiling. On this particular night there was a weather forecast for rain. Long story short, My family was awakened at 3am by the sound of rain drops inside the room. Sure enough there was a leak directly above the bed where i was sleeping at. Needless to say that the bed was completely soaked through. 
When i called to see if if was possible for at least those staying on that particular bed to be moved to another room, there was regrettably no other rooms available. However, receptionist that took my call had a very sarcastic attitude. Somebody was sent in without notice to inspect this leak. Sure enough the leak was confirmed, bed was moved away from the leak. We had to suggest getting clean, dry sheets to replace those that got soaked. Lost sleep, extremely inconvenient situation. Worst of all it seemed that it had a patch job; as if this has been a problem before. Guess my family and I were just the guinea pigs to see if it truly got fixed. 
The next day when we explained courteously our grief of this regrettable experience, the receptionist for this shift also had a very sarcastic attitude, our complaint was not taken seriously and refund seemed to be a out of the question. Ended up getting half a discount for this terrible night stay which is not too bad. However i disagree with the customer service in this place and the attitude considering the facts. 
Breakfast is pretty good, does not compensate for this terrible experience.