Not what you pay for
A hotel that charges more than $200 a night should provide polite if not very good service, even in downtown Manhattan. The Radisson Lexington hotel proved to be the only down part of our recent stay in New York. The first hint that things weren't going well was when the person checking us in "upgraded" us to a queen, which should have been standard in a business booking. The second and real piece of evidence that this hotel needs to upgrade its customer interaction was when we tried three times to get face cloths and hand towels for the bathroom (there were none). And replacing the defective iron took over three hours. This is not to mention the uncomfortably small bathroom with a shelf so narrow that it barely held our few bathroom bags. The location of the hotel (near Grand Central Station) and the constant crowds would imply better service and presentation for the money.