Small rooms but friendly, helpful staff
This is a well-located hotel, with a lot of pluses and minuses. Let's do the good stuff first: The hotel is clean and well-run and the front desk people checked us in and out very efficiently, and nicely allowed us an extended check-out. They held our luggage for us afterwards, and brought it out quickly. They were quick to suggest places to eat. When we called housekeeping for extra bath towels, they came within 5 minutes.
Now for the things that could be improved: The reason we needed extra towels is that the bath towels were smaller than the average hotel bath towel...and that's small! Our main complaint about this hotel is that the TV can be programmed like an alarm clock to turn itself on in the morning, and we didn't realize that the TV in our room had been set. We always check the bedside alarm clock to turn off any alarms, but who would have thought to check to turn off an alarm on the TV! So much for sleeping late one day. Last thing that could be improved -- soundproofing between rooms and in the doors. We could hear people in the hall very clearly, and one night they were coming in around 1am. They weren't being especially loud...it's just that the door wasn't soundproof enough. Same problem when they had the TV on for a while late at night. I don't think they had the volume up too loud, but the walls were too thin. Noise was also a problem from the outside, as we heard truck and garbage pickup noise both late at night and early morning. Thicker windows and better insulation would probably cut down on that problem significantly.
About the small room size, probably nothing could solve that problem. We had a king bed, but when my husband was sitting in the desk chair using his computer, there was no floor space to walk around the bed. However, the bathroom was a nice size and the shower had good water pressure. I think I should end on a positive note.