Really, really bad
From an electricity outage (beyond their control) to putting us in a room with two twin beds to having a wedding directly below my room with pounding bass until 12 am, this was one horrible experience. Contrast this with our stay the next night at the Westin convention center and I have to say this hotel is sub-par. It is in a great location, but that does not make up for bad rooms, bad service and an excuse-making staff.