Hit and Miss, would not stay here again
Location of the Hilton is great and most staff were really friendly, so those two are high points for me. We came down from Alberta, with an arrival time around midnight. We had requested two adjoining rooms and are not quite sure what happened or why... but they gave away the one adjoining room with a King bed. Having travelled most of the day, we were not happy to be bumped, so there is no such thing as pay for a room and have it guaranteed! - but they did give us two rooms on the same floor. We would have liked to have another set of adjoining rooms but were apart. When I checked on our kids (older) in the other room we did notice they had a connecting door to their adjacent room and we found out no one actually was booked in. So double not impressed. As we were out and about during the first full day, they did move our bags to a new set of adjoining rooms (2 doubles in each) and nothing was missing or misplaced so that was garnish. We actually went down to get married at city hall which was planned for 4 days after our arrival. I couldn't believe that when we arrived back that evening only 2 out of 4 beds were made!!! grrrr. We did complain about it in the morning but talk about non-romantic making your own bed in a wedding dress. They did take off our phone charges to make up for it. Although it didn't really make up for it actually... it was an easier pill to swallow. Also, we didn't realize we would be charged for non-long distance calls - our credit card was fraudulently used in SF and the calls to the banks which were 1-800's were $2 each. Yikes. Didn't read that one carefully but what can you do in that situation regardless? Most of the time one of the two elevators were not working which didn't affect us, but really? Not sold on returning. We were on the first floor above the lobby; I am a light sleeper so it was noisy for me, but the other four in my party were ok with noise level. The drains were all slow in the bathrooms but overall clean, so points for that. Just an average stay - I was disappointed for the price level considering the hiccups along the way for us.