Poor service
I was not impressed with the service at the hotel. While the check in and check out process was quite smooth, service overall at the hotel was very poor. I had very poor experience with the hotel's room service (was told 45 mins at the time of placing the order; the food did not arrive for more than 90 mins, after which I had to cancel my order - and walk out at 11.30 pm to pick up dinner from a nearby McDonalds). I typically had to wait for more than 5 mins for someone to pick up the phone, whenever I called the operator/reception. On two ocassions no one picked up my phone at all. Finally at the time of checking in, I was asked for my newspaper request. Of the three days I was there I received a newspaper only once - that too it was the wrong newspaper (I had requested FT, received NYT on one of the days). Not too impressed with the hotel. I expect better service from an expensive business hotel - that too one which is small (and one would expect higher service standards).