Disappointed..
Here's a list of the BAD...
Staff, Room Service, Bar, Pool, Rooms are dirty and worn, Front Desk, Security, pretty much the entire hotel itself and everyone that worked there.
Good List...
Nothing, there's nothing good to say about this hotel. The balconies are pretty nice I guess. But I wouldn't pay what I paid just for a nice balcony.
Tips for management: Find new staff and renovate as soon as possible or go bankrupt. And management should probably be replaced because they are obviously not doing their job by hiring the right people or training them correct customer service etiquette. 
Word to the front desk employees: You work at a hotel, wake up, you are not any better than anyone else so stop treating people like you are.
Summary: Stay at the new Omni hotel in Dallas or Hotel Zaza don't stay here.