Poor,Nothing Like a Boutique Hotel,Bad WiFi and Lan,Priority Club
I Book this Hotel at Booking.com for stay at Indigo Chelsea For 4 nights.,
after confirm my reservation directly with the hotel I make a purchase of clothes on internet for delivery to the hotel,
but when i make my check in the have no idea if the receive it or not,
the front desk staff are gentle but they are not really like a team for work,and they are more focus on the individual than really think about the company management.,always someone need to ask for the next staff on duty if they know something from the previous day,
The location is not Nice,the street is dark and dirty with some people sleep outside just half street away.,there is 2 hotels more like hampton inn but those are suppose not at the indigo boutique level.
I paid for the Breakfast incluide in my room rate,something i really regret because the lack service good, need to improve,high prices as well.
The hotel is new but rooms,from front bed corridor is so narrow to pass free to the window area,rooms are too small even each floor have only 4 rooms.
I use this Hotel for business and leisure this time,must the times i book some Holiday Inn Express a chain from the same hotel group.
i can say i regret paid over 200 usd night in this hotel as have nothing better than Holiday Inn Express where cost half for the same season days.
Im in dispute from my points they offer for this stay 2X times ,but after days from my check out my online account didnt show it,
right now customer service answer email says they cannot offer the 2x and even 1x normal points.
another extra the internet wifi was with very low signal and my notebook and mobile cannot catch signal,
i request a lan cable to get stable network and need wait over an hour for it,when i request again the cable to the reception and housemaid one men finally came to the room saying the wall port cannot work and need to connect the side phone terminal making my everyday stay pass with a long cable crossing my feet in this tinny room:(
The only good point i can find is the hotel is new and clean, i guess because the cleaning staff are the only ones like the job to perform in this small hotel.