Nice hotel, room service needs help
We checked in and ordered room service and after an hour called down to find out where it was. The front desk was very nice about it, checked on it, and called back to say it was on it's way and they requested the kitchen take it off my bill. The food was cold, bread was hard, and ice melted.:( The next morning they said 30-35 minutes and again it was over an hour and food was not warm. 
Overall the staff was friendly and tried to accommodate. The location is good if your there to shop.