Great Location, Top Notch Service
This was my 1st stay at Omni in Chicago (Palomar was booked up) and it was a great choice. Service is excellent, it was a nice touch to receive an email from their "loyalty ambassador" a couple days prior to my trip to explain some of their amenities and ask me if I had any special requests. I arrived quite early in the day and they managed an early check in for me, no problems. Location is great, right on Magnificent Mile, within walking distance of just about everything. I used the gym facilities and they were clean and well lit, with modern machines. Pool/hot tub was undergoing rennovations.
Hotel/room decor was nice, but slightly dated. Toiletry amenities, towels, robes were just the right touch of luxuriousness. Make sure you sign up for their frequent guest program, it gives you some good perks (free am beverage, free wireless). Overall, a great stay, with top notch service and awesome location. I would make it my top choice for next trip to Chicago.