It ain't like it use to be!
We have stayed at the Chicago Ritz in Water Tower Place for several years and it was truly one the US's finest hotels. We missed a few years and came back this December and it's gone from 5 to 4 stars. One example, how often do you pay over $400 a night then get charged an extra $10 a day for wi fi. It just isn't as classy a place.