Profit before People!!!
Let me start off by saying, based on previous reviews, I want to believe our experience was a freak occurrence! But, it was so bad, I can't go without writing a review! We stayed here as part of a very large event that had a "special rate". We booked two rooms, both under the rate and then paid for an upgrade to enjoy the Concierge level or the Regency Club since we have a special Hyatt credit card my husband has from his work. When we arrived, we were told that we had "cancelled" one of our two rooms. OK, stuff happens, but 35 minutes later of surly and spotty service we were told that they could, "accommodate our needs"?! It worked out, we smiled and walked away and went to our rooms. The restaurants were never staffed with more than 4 people. Managers were seen serving tables and handling multiple complaints. Long lines for tables that weren't bused, etc. The Regency Club was a total disaster! We've always loved paying for this service because of the snacks, the service, the free beverages... In three days, there wasn't one time that the food was stocked or put out on time or if at all! The place was filthy and on two occasions we were asked to take our cereal bowls to the other rooms so that the staff could clean the room?! Let me say, the facilities, the rooms, the staff are all of high quality, but management has made it impossible to have a successful experience for both the customer and employee because they under staff every corner of the hotel! What a shame! Upon departure, our bill was wrong, by over $500! It was corrected, after 40 minutes of negotiation (a manager had to be found). After getting home and receiving the credit card bill, YEP! they charged us the extra $500! Its been resolved for good now, after about two hours of my husband's time for a three day hotel from hell stay. What a disaster! Do not recommend using for a conference or event! They can't handle it!