Bait & Switch
I knew my husband and I would be attending a large convention here, so I booked a room through the hotel's website 8 weeks in advance. I was thrilled to see that some of the better Royal Palm king bed rooms were available at the convention rate, and glad that I had booked early...I thought. I even got an email confirming that I had indeed booked a Royal Palm room. Imagine our shock when we arrived and were told that "Well...you really didn't book that room. It was just a listed 'room preference.' The nice rooms are given out early in the day." In other words, it doesn't matter if you booked 2 months or two days in advance. Rooms are given out on a First Come, First Served basis. We were offered a king bed in a smoking room (NO!) or we could lug our suitcases and 60-ish bodies up two flights of stairs (no elevator) within spitting distance of the freeway. (Note to the manager who is in charge of replying to negative reviews: MULTIPLE people have had the same complaint on this site. Don't insult us by apologizing for our "bad experience." Fix it!)
My husband said the conference facilities were nice. The grounds are large, but the landscaping, the restaurant and room decor are 70's kitsch. (Our room looked "recently refurbished" as far as the decor, but nauseatingly 70's style.) Parking is extra, internet is extra and the gym is extra.
Will never stay here again.