Maybe the friendliest staff ever
My job is about 80% travel so I have plenty of experiences to compare this to and I think I can safely say that I have not had the pleasure of a hotel with a friendlier staff. Since there is not a dedicated shuttle driver I met several people from managers to front desk staff to sales staff and every single one was pleasant and easy to talk to. Overall the property was clean and the rooms were what you would expect at an embassy suites. The food at the hotel was a little overpriced for the quality and the breakfast did not offer as many options as other embassy suites but it was sufficient. My biggest complaint was the limited shuttle hours - it only runs between 7am and 5pm monday-friday and not at all on weekends/holidays. Since this hotel is in the suburbs most vistors will probably have their own cars and have no need for the shuttle service but for a business traveler trying to utilize the light rail to get downtown it was a bit of a hassle. I would absolutely stay here again, but I'll rent a car next time.