Great facility, POOR desk clerk profiled guest.
Let me start by saying this is a great facility, from the rooms to the fantastic location. The major issue is with a certain desk clerk, Devin. We were checking in very late this past Saturday, after picking up our son and his wife after their trip from their home in Madrid Spain. May daughter in-law is a native of Spain and looks like any of the females from that area. As I was standing at the desk waiting to check in to two rooms, for a total of $500 per night, the desk clerk proceeded to tell my daughter in-law that she had to leave the hotel and was not welcome. He stated that he had already kicked her out and she had to leave immediately. When I started to say something, he said just wait he would take care of this. He profiled my daughter in law as undesirably and let it be known in front of many people in the lobby. If it were not for the fact that they had just flown in for 14 hours and also that it was so late, we would have left immediately. I demanded to speak to the manager, at which point he started to back track saying she must have a twin. After many demands to speak to the manager, he adjusted our room rate by $100 per room. The fact remains that he still profiled my daughter in-law. If he had indeed mistaken her, he could have handled this in a more appropriate manner. We felt unwelcomed through out our two night stay.