Rude Staff
I recently stayed overnight with my family and booked two rooms via hotels.com. When I checked in which was a little after twelve pm the clerk seemed to have a bit of a attitude being short with his responses and when I asked a question about which room had the single bed he responded by saying neither. I thought I had booked that type of room but I gave him the benefit of the doubt and just said ok and figured it was me who was mistaken. Make a long story short one room was a single bed but it was not figured out until my wife and I unpacked in the room with the two beds couldn't help but laugh and just make the switch with my children. The next morning when I called guest services and asked for a luggage cart the women who responded said there all being used, fair enough after about twenty minutes I decided to get one my self when I got downstairs there where 4 employees at the counter chating and directly next to them...a luggage cart. I even caught them make fun of a women after she passed by them by spraying air fresher in her direction....really?!? Overall not a bad value but the employees are a little stuckup.