Disappointing
Disappointing. We tolerated the accomodation from the moment we walked in to the room. It was cramped, dated, dark. A few of the light did not work, and were not operational, because of broken switches. Towels were few and dingy. We stayed because we thought it was clean, the location was good and we did get free parking, which was a plus in San Francisco.
Altough our experience in the city was great, I was horrified to wake up to bed bugs on the last morning! The maid knew exactly what they were & said someone would be up to our room to speak with us. We waited an hour, went down to the desk and was told the GM was out of town & would contact us that afternoon. We checked out that morning & still have not heard from the GM. No sorry, no apology, nothing.
Do not stay here. Even the Ramada chain did nothing for us. We will never stay @ a Ramada again!! We thought they were a reliable chain. Obviously customer service is @ the bottom of their list!!!!