Very Disappointing!
Whew, where to begin? First of all, we wanted a nice quiet get away, the location was great and I was excited about using the spa. When we first arrived in the main lobby the valet who helped us inside had a hard time telling me where the spa was. This I later realized was because the valet services are subcontracted out to another company. The valet service was really slow and even though our car had been brough around it took another 10 minutes to find someone who could give us the keys so we could leave. Back to the spa though... I enjoyed the spa services and would definitely recommend them, however there was no signage as I walked the endless route to the spa building (keep in mind that this hotel has convention facilities so it's pretty big), again security could not tell me how to get to the spa either! Once you're in the courtyard there are no maps or signs for the spa so I ended up calling them and getting directions from a very rude employee who seemed like she fielded this question a lot. I walked by the outdoor pool and boy you aren't missing much by skipping it! The steel drum band was nice, but the pool looked like the public cement structures from the 80's. No luxury there! I really dislike inefficiency and there were many opportunities for improvement at this hotel. From the signage throughout the whole facility to the fact that with half of the tables open at the breakfast restaurant we were told that there was a 30 minute wait. As well as long lines at the concierce and front desk. This is a big hotel used to lots of convention guests so I'm not sure why these were issues. Last issue... the way the rooms are organized in the artium, you can hear doors slamming constantly. Without wanting to, we had to listen to the door slamming well into the night and our neighbor's 1:30 am roomservice delivery. Hope they enjoyed their stay more than we did!