What can I say... Poor, Poor & Poor
Stayed here over the weekend for a short business trip and although I loved the location I was absolutely appalled with almost everything else! I don't know how to begin but here goes.
Arrival: As I was driving a rented car, I needed to park my car temporarily to check-in (for about 10 minutes or so) but the gentlemen at the driveway insisted that I can't do that. In the end, I have to return the car 3 blocks away with half of my luggage (I dropped off 1 bag and left it at reception) and walk to the hotel with the luggage. Appalling!
Check-in: Check-in was relatively efficient.
Concierge: Appalling - I asked a relatively simple question - i.e. What time does the Smithsonian museums close during summer. She informed me it's a 5pm. Luckily I took the chance and went there anyway (as I thought they have longer hours in summer) - they were open until 7pm! I found out later that that information is on the front page of their website! Concierge should verify the information!
Service to the rooms: My room was missing a in-room dining menu and I requested for it. It took them one and a half hours to bring them to me. Also, housekeeping did not add an additional shower gel on the 2nd day and I requested for one. Took them 45 minutes to bring it up and the gentlemen told me that if I want more, I can get them myself as the trolley is parked just down the corridor. Is this what you call Service Express??? 
On the day of my checkout, housekeeping showed up at 9am (on a Sunday morning) to prompt me that I am checking out. As a gold SPG member, I have 4pm checkout rites (which I have informed the reception and got confirmation of that). It is rather intrusive and rude.
Reception: It is common practice that the reception of a hotel should carry change for the convenience of their guests. This one does not. In fact, the lady at the counter informs me (rather rudely) that they have only 100 dollar notes and I should buy something at the shop to get change. Which I did. This is not acceptable for a Starwood hotel.
Food: Breakfast is good albeit without variation. Had dinner once at the same restaurant and I was surprised to see a grasshopper in my salad (after I finished half of the salad). If I was not paying attention, I'd have consumed a rather exotic source of protein. However, the waitress was apologetic and they gave me a complimentary desert. Best service I received in my entire stay.
All in all, poor, Poor & POOR!