It was so bad, I am writing my first review
I fall into a bad habit of not reviewing, good or bad. I am actually taking the time because I would not wish this hotel on anyone. The pictures are very misleading- I stayed here because of a conference that was in the hotel- shame on me for not looking into the accommodations but I assumed that because everything would happen here, I should just stay here (I had never been to Charlotte). The lobby is nice and the woman at the front desk was nice- this is where the positive review ends. The elevators are old and slow. The hallways are dark and when you do get a glimpse in the pale light, dirty. My room was sparse and the ac/heat was broken. The phone didn't even have service buttons on it- they were taken out and a plastic sheet covered the holes. My iron was broken but they did bring a new one right away- the housekeeper pulled a shocked face when I handed her the one I had and exclaimed : "this is OLD!" Unfortunately, I did not know the area so I had to eat in the hotel "restaurant." Of course healthy eating is not always an option while traveling but this was a bit extreme- it was like a kids menu (burgers, chicken fingers, wings, fries). The waitstaff and bartenders in the restaurant were unbelievably nice, friendly and helpful- they were even dealing with a lot behind the scenes but you would never know it- they were awesome.
All in all, I would never stay here again nor suggest it to anyone. If they do finish their renovations, then maybe somebody else will be happy staying here but, I would not. I was going to chalk this up to just a bad experience and me being a little picky but my feelings were solidified when I was told by another person who did not stay there but who was from Charlotte that it was hands down, the worst hotel in Charlotte and people have checked in and right out to stay somewhere else. I hope the hotel does well when they are done fixing it up.