Indifferent, detached staff
Is a hotel's service is important to you? Then listen - I stay at Marriott a lot and have never encountered such an indifferent, unhelpful, unresponsive front desk staff. They just don't care. This is first and foremost a conference hotel and is all about running 'em through like cattle. If you want an intimate hotel, a warm feeling, staff that care if you are there, stay away from this one!!! Oh, the physical facilities are OK, standard Marriott. We were treated without a trace of welcome. We stopped by the nearby Hyatt when visiting, and found the staff MUCH more friendly and personable - and we were not even staying there!