Poor service, poor amenities, good location
Just came back from a 4 night stay at the hotel and I must say that I was very disappointed with the hotel. It is situated in a good location, close to downtown but in an older building. Though the rooms have been updated, there was an issue with hot water in our room. The shower had intermittent supply of hot water and was turning cold in the middle of the shower. The water in the sink was barely getting warm, that too after letting it run for 5 mins. We also requested for a refrigerator in the room but we were told they had run out. But what was more disappointing in both cases was the service. In both cases there was no follow up or pro-active response from the hotel, in-spite of my bringing it up the issues a number of times. Not even a phone call/message saying they had looked at the hot water issue! Also, one of our rooms had no safety deposit locker though the website lists that as an amenity in every room (we had 2 rooms for 4 nights) and one room had no hair dryer!! The coffee machine had no tea bags and after a couple of days even the used coffee bags were not replaced in both the rooms. There were also dirty coffee mugs left in one of the rooms even after the room was cleaned.
Overall, it was a poor experience.