Not Up To Hilton Standards
Were are Hilton Honors members and their properties are where we typically stay when not using our timeshare. I had read where customer service was not always good at this hotel, and that rooms are small and cramped. Unfortunately, I found both to be true.
Upon check-in the "gentleman" checing us in was rude and condescending, to the point of smirking when I tried to get clarification regarding the parking garage times and check -in, check-our procedure (Hilton does not manage the garage, for which you will pay $28 for a 24 hour period). This smirk followed a brusque "I'll get to that" retort when I asked about internet service. This person had a "FBO" ?? Manager or something like that on his name tag, so he obviously was not a run of the mill check-in person. My wife was appalled at how this guy acted.
Then when we get to the room, we found two beds that we didn't believe could really be Queens. We had booked a Standard, room through a rewards program, so weren't able to specify a King sized bed, rather than two beds. I thought it was worth a shot, so I called down to whomever to see if we could be moved. After a pause, the women who answered brusquely responded, that "we don't have any" and basically hung up.
I use reward points each year to book a room for a couple of nights in order to see a couple of games between the Red Sox and Orioles. Last time we stayed at the Marriott next door. Next time we will be staying there, again.
And since we live an hour and a half from Baltimore for half the year, any other trips to town will also not be spent at this Hilton property. It is the only time in many years of travel, that I have been dissatisfied with a Hilton Group property.