Customer Service Feedback
Overall, my stay at the Affinia Manhattan Hotel was great! This was my second time staying at Affinia, and the service was excellent. In addition, what motivated me to write this review was the excellent customer service I received from Jenna. 
From the time I checked in by the front desk, Jenna greeted me in a warm and gracious manner. After checking in the computer, she informed me about the complementary upgrade to my room and internet use during my stay.
Jenna's business friendly communication style left a strong enough impression to remind me the importance of staff members consistently demonstrating quality customer service to others.
Excellent job Jenna!