Really Poor Service
Putting aside all the reviews that say the rooms are tiny (they are) and the location is good (it is), the real issue is that service is awful here. Room service does not exist--it should, they promise it--but after 27 minutes of being on hold I'm still waiting. And please Lord, explain why housekeeping knocks on my door at 8:36 am to clean my room? If there had been any other available rooms in Chicago other than the Four Seasons, I would never have stayed here. Frankly, I'd be less annoyed if I had chosen to stay by O'Hare and gotten good service and taken a cab or the el into the city this morning. Never again, River Hotel. Never again.