Falls short as Leading Hotels of the World..Be aware , This is not a 5* luxury hotel
I wonder how the reviews showing high level 5*,surely they are not familiar with what 5* luxury means and what is required to be a Leading hotels of the world member.This hotel has a serious management problem.
I booked one avenue appartment and one delux studio as a supplement room in this hotel through the leading hotels site for me,my wife and four children.I have requested ( high floors,adjointing rooms,room with balcony,birthday celepration)(very simple requests)
What happened during the check in was not acceptable under any measures.Im entilted for upgrade and Mr. Brian from the frontdesk ( introduced as on duty manager by hiis colleque..which i dought) has done the upgradation for the supplement room and refused the upgrade for the main, moreover he was offering 1 room in 5th floor and the other in the 21st.
I had to argue for an hour and more to get the two rooms in the same floor.He kept taking my hard copy of the reservation and checking several times although i had a confirmation email from LHW that my reservation dossier has been sent to the hotel.
For the first time in my life i was calling the LHW and complaining.
The hotel facilities and aminities and what im entiteled of was explained to me by the DOORMEN insted of the reception like any respectfull 4 or 5* hotel.
As for the hotel, the property is an appartment building which was converted to hotel ( not bad but still an appartment not suits )it is not bad and clean with highline furniture and amenities.IP phones worked only the first day,no bell to the room.
The one bedroom suit size is OK ( less than the size compared to same category in other manhatten hotels)
The location is bit far from the shopping and dining areas unless u like to walk for 2miles+
The breakfast in the Ai Fiori is not recomended since the room service is better in taste,time and frindlieness.
My advise to anybody who want to stay in this hotel to bring a hard copy of their reservation and call the hotel earlier from arrival to insure their requirements is being taken care of.
For LHW members, avoid this hotel unless you want to be treated as booked through travel agent, and be prepared to have more than 1 hour argument.Dont expect the usual LHW members treatment,dont expect a welcome note from the General manager or even email ( his secretary will sendyou)
For LHW is to review this hotel qualification as a member
For me, NEVER AGAIN