Hyatt lets us down
My daughter from NZ, me from Hong Kong and my wife from LA, to meet up for a wedding in NYC. First we booked a suite with 2 beds, on check in a plain room. As we were from around the world, a drink would have been nice, no mini Bar. We arrived after11 pm. NO ROOM SERVICE, the operator sugested a diner on Lexington. What happened to Grand. If you want service do not check in here. I have been Gold Passport for years, and will not stay in another