Our Little Honeymoon
When my wife and I arrived at Flatotel the receptionist failed to tell us that although we reserved a deluxe queen room it was not saved for us. Without telling us this we were given our room key and found out for ourselves that we were placed in a room with two double beds. We immediately went back downstairs to let the receptionist know about the mixup. The receptionist was rather lacking in customer service skills and curtly told us that our correct room was unavailable, but he could put us in a similar one that allowed smoking and asked, 'Do you want it or not?' It was not the most pleasant experience and would hope that it would not happen again, to us or another customer.