WORST EXPERIANCES EVER!
As a Hotelier, I have never experience such bad service before, it's surprising to me that a Night Auditor would treat a guest the way they did, with No “S” on guest service skills whatsoever specially from a “Starwood hotel franchised”, as stranded passenger, I had no choice on my selection of stay, greeted with no welcome attitude, neither explain when ask about my departure time, the way the operated there limited shuttle schedule, no communication in part to the Front Desk. Worst part came on the next day on my departure, no courtesy to acknowledge you from a lady that was working on the front desk, here attitude were like, I was doing her or them a favored to stay there, I would make sure that someone on upper management understands that our product is based on Service and not on Attitude specially on such competitive market.