Horrible Service, Plumbing Problems, & key bombing employees!
I stayed here for three weeks on business in October 2012. The room was nice enough but housekeeping was a little lax in the details, and the staff had the worse customer service skills I have ever encountered in my business travels. Anytime I made a request for anything my key card would stop working. The front desk seemed to find this humorous, and kept insisting in a mocking way that I must be letting it come in contact with my cell phone or magnets (I had two cards, which I kept in separate compartments of my briefcase). Here are just a few of the daily annoyances I dealt with during my stay: When I called to ask for more coffee for my room, my key card suddenly stopped working, and staff took 25 minutes to come up and let me in my room. I returned to the room one day to find that the sink had backed up and left a disgusting mess in the bathroom. I called the front desk to ask for someone to come see about it, and, what do you know -- my key card suddenly stopped working. (And, no, it did not come in contact with my cell phone). When I checked in, the staff assured me that my credit card would only be charged incidentals and the room fees would be charged to the company card that our secretary used to secure the reservation for the six of us staying there from our company. On the third day, I received an alert from my credit card company that $1700.00 dollars had been charged to my card! Each time I called to get this problem fixed (which btw took them 10+ days and several phone calls, most of which were never returned), guess what? My key card stopped working! One day I ordered coffee, waited 30 minutes, and called to cancel because it had still not arrived. I was told that the coffee had been "left in the hall". I looked in the hall -- no coffee. I called back to tell them there was no coffee in the hall. And... you guessed it -- my card key did not work next time I returned to my room. Also I should mention that the doors have about a 1.5 inch crack at the floor so noise was a problem for many of my co-workers. My door also had a large space along the side, so wide that someone could see into my room if they put their eye right up to it. (I discovered this while waiting in the hall one of the many times I had to be let into my room after being key bombed). I should mention that I am a very good tipper for all hotel staff, including room service, housekeeping, hellhop, shuttle driver, etc., so there was no justification for the outrageously bad service I received while stuck at this hotel for three miserable weeks. It ended with a call to the concierge to get a bellhop to help me with luggage. After waiting 40 minutes, I hauled my bags down by myself and bid good riddance to this hotel forever.