Hotel is Beautiful. Customer Service is Terrible.
Stayed in the hotel this weekend for a concert in downtown Indianapolis. Beautiful hotel. Nicely kept... but that is the extent of poliet things I have to say about this place. When checking in was reassured that the card we used for the resorvation would not be charged for anything, simply just needed to have the number on file. This is not an issue as I have stayed in a hotel before and realize they need a card number simply just in case of emergancy. 5 mins after checking in my bank texted me letting me know that there was not one but TWO charges already on my account. When confronted the front desk was not helpful. Sort of shruged it off and said it'd go away when we paid in cash when checking out. Needless to say this is just the beginning of the problems. To keep this short, they charged my card twice with "holding fees" both for $100. In which after speaking to my bank are saying this was due to my card being run twice. Unacceptable. 
On top of that we then paid with a different card in the morning. Watched the attendent physically slide the card. Well no charges were ever put on the new card. The room balance was then charged to the card we had told them NOT TO PUT CHARGES ON.
Called hotel once we returned home to figure out the issue and they claimed they were never handed another card and there was no new card number on file. I then read the new card number, experation date and security code to the women over the phone. She said as soon as she ran that card the chargers would go there and the other card would be reimbursed immediately. Not true. New card was charged yet all the other charges remained on the intial card. 
Waited 24 hours for processing time. Still have the charges. When I called back this morning to inqiure what the malfunction was, still noone seemed interested in the issue and simply exhausted by my explaining of the issue. The manager said the money would be back on my card today by 5pm. Still no money. Clearly the next step is taking these people to the BBB. Ive never experienced such an neglect, especially when it comes to money. Needless to say I will never be staying at this hotel again. Which is sad cause it was beautiful and in an amazing location. Too bad their employees are terrible.