Seemed like their first time handling a convention crowd.
Stayed at the hotel for one night for a conference at the convention center across the street. When the conference got out in the evening, we walked back and found a throng of guests crowding the 4-elevator lobby waiting to ascend. Many of us wanted to take the stairs rather than wait for the elevator, but no employee could/would help us do so. Had to wait 20 minutes to get on the elevator. In the morning when checking our bags for the day, there was only one employee to help--again a long line of guests waiting. And again, after the conference, when trying to retreive our bags and cars, long, long lines--entire process took almost an hour. Good facility and great location, but lousy management and procedures.