New Renovation is not the most important thing
They spent a lot on improving the rooms, but without great customer service and training by staff, stay becomes less than fair.
Within a few minutes of checking in, I knew that we would have some trouble. Front Desk was fairly nice, but she was wearing a lower cut T-Shirt. I was hoping that this was not the uniform for all employees. I got to the room and the safe instructions were unreadable, so I called the front desk to get instructions. Not only did the FD not have a clue how to open it, but there was no maintenance on duty. What kind of property has no maintenance on duty? She said that the owner let him go home early. I heard the FD tell a potential guest in front of me that they were full, so why would you let the maintenance go home early. She said that she would text her co-worker to see if he had knowledge on safe instructions. He tested back with instructions. I went to try again with no luck with these instructions. I finally figured it out without anyone’s help and when we left for dinner, FD asked me for instructions. 
Next morning, breakfast was adequate, and employee taking care of entire operation was a hard worker, but she was wearing an orange shirt, black pants that showed her butt crack when she bent over, and looked gothic with excessive makeup. This is not quite the image that should be portrayed. 
Later that evening, we had a clogged drain, so we called FD in hopes that maintenance was first working, but could fix the problem. Young Vietnamese kid came up, couldn’t speak any English, and changed out our light bulb in bathroom. He then left and said he would be right back. After a bit, we called FD to ask when he would be coming back. She said that she was told that item was solved. I said that he came in and replaced a light bulb when he was called to fix the drain line. FD said that she believed that the “light” was the issue, not the drain “line”. Are you kidding me?
When walking around the property and lobby, I started to see an obvious trend. The FD employee was from Senegal, Africa, and spoken broken English. Some other employees were from Vietnam and spoke little to no English. I am all for diversity in the workplace, but if key employees are unable to communicate and take care o your needs, it becomes a big problem. It became clear that although owner has spent a lot of money on improvements to room, he was obviously cutting back on the most important item, which was service and training. I wonder if these employees were even making proper wages.
I attempted to move hotels after the first night, but there was a convention in town, and no others were available. 
The last couple of nights have been fair without problems, but these experiences tainted the entire stay.
As far as Baltimore goes, we all enjoyed the city, especially the Inner harbor, with very nice restaurants, entertainment, aquarium’s, history (Fort Mcenry), Camden Yards (Home of the Orioles) and lot’s of things for my son to enjoy with his mom.
So, bottom-line, stay and enjoy the city, but I would highly recommend doing so from a nicer hotel