They don't get it ...
Great location; surprisingly quiet considering the hotel is located right next to the Eugene O'Neill Theater. But they don't get the concept of not piling up debris in hallways (had to call twice about that); was a problem getting buckets of ice--management called to apologize and was supposed to send bottle of wine which never showed up. When first arrived and approached the reception, I was told "sorry, shutting down" when there were only two people there in the first place. Looked like there was mold or insulation coming out of the wall joints. Yikes, never again.