Disappointing beyond belief!
There is a good reason this hotel currently ranks #115 in SanDiego. We had two Argento rooms. I was "up-sold" to an Argento room because they were "so much nicer". First of all, the Argento single was little more than a closet. The room barely accommodates a bed and desk. Speaking of closets, there are no closets in these rooms, just a bar hanging from the room ceiling from which to hang clothes. There are no clocks in the rooms. The bathrooms are small, and the towels are small, cheap, and leave lint in your hair. The plumbing is very noisy and knocks throughout the night. The room air-conditioning units are hung on the wall, and make so much noise that they keep you awake at night. If you want the room very cool, it will not happen. The majority of the desk staff has a "non-customer friendly" demeanor, and the prevailing attitude seems to be "if you don't like it, move somewhere else". On the last evening of our five night stay, the air-conditioning for an entire room block did not work, and we were told that we were just out of luck, and we could move to another hotel if we didn't like it. Also, there were no clean towels because the maid did not clean the room, and when we asked for clean towels, we were told that no one could get us towels - unbelievable! Not once did anyone apologize, nor were we offered any compensation for any of the faults of this poorly run hotel. We shall not return, and we will be very vocal about our horrible experience here. This hotel has great potential because of its location. It is a shame that it is at its current state.