Management doesn't care about customers
I joined "Choice Priviledges" to earn points on our hotel stays. Please don't bother with this - or staying at Quality Inns. My husband had a medical emergency - and had to have surgery almost 3 weeks before our trip. I called to see if they would work with us since he will be recovering from surgery and we couldn't make this trip. They wouldn't change the reservation - let us move it to another date - give us credit or even partial credit. They charged our credit card for the full amount knowing we cannot make this trip. We can't even let a friend use it - even though we paid for it. This was the decision of the manager. I even offered to have the doctor write up something for them. They don't care - they have our money and don't care what our problem is. They need a class in customer service. You don't bite the hand that feeds you.