Never again!
I stayed at the Beacon this past weekend as part of a National Geographic photo workshop. The choice of hotels was theirs not mine and I will certainly write them to recommend disassociating themselves with this hotel. To begin with, when I checked in, I asked for a room away from the elevators, for a quiet section of the hotel. Most places I've stayed at will automatically find me a room at the far end of the hall. Instead, they gave me a room only a few doors down from the elevators. The room was also two doors from the housekeeping closet and right across the ice vending machine. How could someone working the front desk not know that this would NOT be a quiet room? As suspected, I was awoken several times throughout the nights I was there by other guests. Additionally, the room doors slam whenever they close. I can't understand why a hotel would not place some sort of slow closing mechanism to prevent doors from slamming. I never slept more than 3 hours a night during my stay.
When I checked out, I retrieved my car from the valet parking, for which they charged me $33 plus tax. I immediately noticed a large scratch on the top of the trunk and pointed it out to the valet who called the manager. The manager told me I had to file a claim with my insurance company and took a detailed report. I mentioned that, as a courtesy, the least they could do was refund the parking fee which he refused to do as "it would be an admission of guilt". First of all, it would be the right thing to do, regardless of how the scratch occurred, simply as a courtesy. Secondly, how could it not be the hotel's fault when parking is valet only. Who else would be in the garage? I explained I had never taken the car out during my stay so it definitely happened while the car was in their care. The following morning, I noticed a much larger scratch on my hood, this one over 12 inches in length. These were not light scratches, but deep ones - as if someone ran a key or dragged a sharp item over the car. I read another reviewer also experienced a similar situation this month so this is certainly not an isolated incident.
If hotel management is not willing to accept responsibility, my advice is to stay away!!!