Disappointed with the Edison Hotel
The location of the hotel is excellent. The lobby presented itself as one would expect of an art deco hotel. It seemed charming until we got to our room (533), which is old, tired, stuffy and incredibly hot (in the middle of a Manhattan heat wave). I've stayed at several 3-star hotels in Times Square in the past and have never been as disappointed. The air conditioner was the old type that's under the window and very noisy. It took the entire night for the room to cool, so I didn't sleep the first night. The washroom had a few spots of mould in the corners of the tub, but generally it was clean and everything worked. When we checked out, I complained to the manager and he gave us a bit of a rebate.
When I returned home, I found an email from the hotel asking for a review. I was honest about my experience and have subsequently been told that I should have asked for another room. It seems the hotel has renovated rooms with all the amenities one usually finds in a hotel, like a coffee maker, safes, WiFi, etc. Unfortunately, such a room wasn't offered to us when I complained that the room was hot. We were told someone would come up to look at the unit, which clearly hadn't been turned on. Nor was a renovated room offered to us when I'd sent a note, in advance, advising that the visit was of a celebratory nature for my daughter-in-law and her first trip to NYC. So, if you do book this hotel, make sure you ask for a renovated room upon check-in. Seems customer relations is something offered in hindsight.