First-Class Service
In September, my partner and I stayed at the Hyatt 48 Lex. We frequently visit NYC, and we have stayed at a number of hotels in Manhattan. The Hyatt 48 Lex is a sleek, chic, and modern boutique hotel. However, what impressed me most, was the customer service. 
This outstanding customer service is best exemplified by the hotel's handling of a very difficult situation. Shortly after my arrival in NYC, my iPhone and wallet were stolen by a pickpocket while I was exploring the city. After scrambling to my cancel credit cards and replace my driver's license, I was dejected. A member of the Hyatt staff, Raymond, saw me in this rather sad state, and he recognized me from my check-in. When he asked me what was wrong, I told him my story, and then I retired to my room to take a nap.
However, soon after returning to my room, Hyatt Room Service arrived with two cupcakes and two bottles of Blue Moon beer for me and my partner in addition to a card from Raymond and Richard (the other receptionist). The beer and cupcakes were most welcome, and the
thoughtfulness of the gesture really touched me. I have included a photo of the card from Raymond & Richard.
This attention to detail and high-level service has led me to make the Hyatt 48 Lex my preferred hotel in NYC.