unfortunate circumstances
We asked managment to look into a change for our hotel room and have never been answered more rudely or with more disregard than we were at the travel inn. Needless to say we were extremely disappointed with the un professional manner in which our "complaint" was handled. That being said, the hotels location was great & free parking was wonderful. Our hotel room was very small but very clean. The only complaint we have is that our room was actually facing the pool and on an outdoor balcony.The room door was not insulated properly and therefore the cold would come in from the bottom and side of the door, this made the room very cold especially at night. Other than our unfortunate dispute this hotel was perfect for a week end in NY.