Horrible Service...Stay else where
Let me start by saying that I am a Hilton Honors Gold Member and was not shown any appreciation for my gold status. This hotel should not have the Hilton name which is always known for great service and professionalism. Not only did I have to ask for my gold honors welcome package but the front desk attendant had the nerve to act like I had the gall to request one.
 Upon checking into my room, I was upset to find dog hair all over the lounge chair and went down to the front desk to request another room....well before I could open my mouth, the same front desk attendant said "What's Up?".....Is this how you address a guest? A how can I help you would have been more appropriate.
I was given a room change to the lofts and called down to housekeeping to request a complete bed change because I seen long hairs in my sheets. When I returned to my room, not only did housekeeping just dump a stack of sheets on the foot of my bed for me to change myself but one of the sheets had a big stain which appeared to be blood.....so gross and unsanitary. The last straw was when I was given two portable heaters because they could not fix the heat in my freezing room .......Are you serious people??? This was truly a "wow" moment. The only manager on duty to address my concerns was a food and beverage manager who was not sure how to handle my issues......I immediately checked out at 11pm at night only to cross a homeless man urinating just 30 feet from the main entrance of the Hilton..Scary! My advice is to stay at the Marriott Marquis where you are treated with respect and they appreciate your business.