No updates in years...time warp
I'm staying here right now for a conference. We stayed here several years ago and after 2 years of the same old thing, we always stay at other hotels in the Hotel Circle/Mission Valley area. Regrettably we had to settle for Town & Country this time. While the hotel boasts about being in beautiful San Diego and having Conference facilities, yes the grounds are nice...I'm sorry to say that's pretty much the only amenities they have going for them. The room looks exactly the same as it did some 10 or so years ago. The same dated room decor is amazingly still here...the spread looks as though it's been washed over 1000 times...and yes...it's the same spread! The furniture is scratched and chipped, the wallpaper has stains, the bathroom floor grout is dirty, bathroom fixtures have the finish wearing off and the wood parquet flooring is warping...as it was years ago. The lamps honestly look like they were purchased at a yard sale...I'm not exaggerating, and all the shades are loose and unable to be tightened. Right over the entry door outside is a large square 12x12" hole cut out of the drywall with the words "broken" scribbled in pencil. Nice touch. Honestly, the only update I can see is that the portrait of the mysterious little girl has been replaced by a non-descript design and the TV is now a flat screen. 
Presently there is hammering and drilling going on, the power went off just long enough that I had to reset the alarm clock, and, despite having the DO NOT DISTURB sign on the door so I could rest, housekeeping just called to ask if I needed anything. REALLY?! 
As for service, I am always amazed at how overwhelmed the desk staff appears, year after year, with accommodating a large group. Aren't they a Conference Center? You'd think they'd have gotten it right by now. When we called ahead to inquire about possibly requesting a certain room location, the clerk on the phone replied, "You can ask for whatever YOU want." (sarcastic tone here) Wow! No sense of accommodation for a hotel. I've never heard that from ANY hotel...and we travel frequently.
OK, let's review: Hotels are in the hospitality business, right? So, they are supposed to WANT you to enjoy your stay, be comfortable, and be accommodated. Right? It seems as though their attitude is perhaps that they know they are the only large local Conference Center and they don't have to really try. (more drilling is going on...!) Hotels need to keep their facilities up-to-date...for so many reasons... This place is frozen in time.