Bad hotel with bad staff
Me and my family of four were here for nine days, and for every single day the elevators (one that was used as a staff elevator from time to time, and two that worked MAYBE a couple of hours in the middle of the day when the guests are out in NYC) didn't work. We asked for sheets every single day because the cleaninglady kept taking them with her when she cleaned. We asked the receptionist if she could leave one extra but it did never happen. As several people here write, there were never a hello from the staff and they were not at all helpful when we had any questions either regarding transportation to the airport or general questions like when the elevator would be ready to use (they just didn't know). We stayed on the 10th floor and to walk up and down the stairs several times a day is not how a hotel is supposed to be. When I am travelling, the hotel is NOT supposed to be an issue of irritation, but this hotel, without a doubt was. It sucked, it really, really sucked. The receptionists were bad, poor service, words can't describe the elevators, it actually smells weird in the lobby and in the hallway (in our floor) held close to 35 degrees celsius. I recommend every other hotel! The only thing that was ALRIGHT was the cleanliness and you could sleep okey - the AC was noisy (we turned it off during night time and opened the window in stead). Great location though, 100 meters to Times Square. One more thing - we asked for a room with two beds (I had to sleep in the same bed as my sister (young adults), and I can understand that it can't be done the first day, but we were told that we could come to the receptionist every day to see if some was free, in stead of THEM telling us when there was one. I really didn't like this hotel..