Guest Service Meaningless
My Buddy and I were attending my brother graduation and booked a room through Priceline and it was unbelivable priceless, so we gave a try. We called earlier to make sure we will get 2 beds and was confirmed in the afternoon. At 9:45 PM when we were checked in the FD guy name Tim told me there was "none", like he knows without even checking his workstation, while my sister who cheked in a couple hours later got 2 beds!. I was still lucky that after I called severeal times demanding a blanket, finally they sent me one before midnight. It would have been nicer for me and easier for the hotel just to switch with a double beds room that was available. The worst was I could not sleep in a very small bed with my buddy, so I hit the floor. And I have plan to come back, but will I get a room like my sister' room or hit the floor again? I like the bufett and newspaper were delivered to the room.