Love W Hotel San Francisco!
I stayed for a night at this hotel for my birthday and it is by far the Best hotel stay in my life and will surely be talked about for days!
CUSTOMER SERVICE - Excellent! I was in contact with Kristi Blecha before the date of my check-in and she went above an beyond to make my birthday evening an unforgettable experience! The staff are very personable and accommodating. Little things like mentioning your name when they pickup the phone at the front desk made my experience very personal. Please keep up the good work! 
ROOM - I put on the "Special Request" section of the reservation for a high floor but I wasn't expecting much as I got a great deal on the room rate. But, I was suprised that they were able to grant my wish! It has the most amazing view! The room is very clean and I always admire the decor!
FOOD - My friends and I had dinner at Trace, the restaurant at the hotel. The plate is properly proportioned and the price is reasonable. Everything is flavorful and we cannot stop raving how great the food is! The restaurant staff is friendly and attentive to our needs.
Overall, I would definitely recommend this hotel to anyone who is planning to stay in San Francisco. A great hotel experience is hard to find nowadays and W San Francisco definitely got it right!