Close to union square, functional but with service/payment issues
Stayed for 5 nights in August 2012. Hotel location is fine - close to union square and easy to travel to other areas. Encountered quite a few service issues though. First was check in - no clear system, long queues and inadequate staff - not what is needed after a 10 hour flight. Its also worth checking the billing - i was charged for items not authorised and it was only after noticing and speaking to the hotel that I was able to get this rectified. The hotel was apologetic and offered fruit and wine but still it was taking money from my card which was not authorised so kind of left me a little sceptical about how trustworthy the hotel was. The hotel room was dirty on check in with evidence of the previous guests. Of all the Hilton hotels i have stayed in this was the worst - the decor and facilities are old and tired, the rooms are dirty and the pool area is not where a discerning traveller would stay - it caters for mass market conferences at the lower end of the scale. Starbucks in the lobby is nice to have and opens at 6am. i didn't encounter any noise. Overall i would not choose this hotel again.