Hotel Room Good/Front Desk Staff Not So Much
I have stayed at this Westin before and enjoyed it. I like the rooms, I like the restaurant on site. I like the proximity to the convention center. 
I don't like the way the staff at the front desk treats you. We were there for a cheer competition and it was very busy - so I can cut them a bit of slack. But if you are not cut out for being able to handle busy - you may need to continue your hotel career in a hotel that is not busy.
The problem I had was that when I checked in they held my entire 2 day stay on my check card. I was told it would be one night not the entire bill plus the $50.00 incidentals. I went down to switch my card and the girl said it may take until Monday for the funds to be released or Tuesday since Monday was a holiday. It took until the following FRIDAY TO RELEASE MY MONEY!! This was a check card not a credit card. This happened to several of our folks. 
The front desk seemed to shrug this off like "not my problem".
I am not just a "CHEER MOM" I travel a ton and actually plan events for my company and I like to be treated like a Gold Club member not an inconvienence.