Service manager: TOP!
Was on a business trip with my partner. THe hotel, rooms, restaurant are OK. It is very noisy though due to the location. There is nothing to do nearby. It is too isolated. 
The Service manager, Sali, is a fantastic person! When I was left waiting for hours by Rigo, a very unpleasant driver of one of the hotel shuttles, Sali himself drove me to and from the location I wanted to visit, and in his own car! Now, that is dedication! Sali made the difference!