Well Below Industry Standards
I'm a business travel and I think I know hotels. I'm also a major cheapo and don't like getting "taken to the cleaners". I paid premium prices but got the Motel 6 treatment. I felt like I had taken a time machine to the 1980's. Number one complaint: The mattresses had no padding. I felt like I was sleeping on a crib mattress (plastic and springs). I think the problem is the lack of competition near by. The management / owners know they have a good thing going (i.e., a monopoly on hotels near to the Medical center) so they're just not going to try to "raise the bar". Extremely disappointed.