NYC is amazing but will try another hotel next time.....
We stayed at the Greenwich Hotel for a 10 night break in NYC early September. This was our first visit to NYC (&USA) so we really wanted an extra special hotel to stay for a 10 night break. The reviews on TripAdvisor really made our minds up to book this hotel as they were so excellent. 
The room booked online was a Greenwich Room which we were very pleased with. Immaculate furnishings, nice cookies awaiting on arrival, fabulous bathroom & generally all was great. The room overlooked Greenwich Street & after 2 nights there we were struggling with the lack of sleep due to the dustbin/recycling wagon doing its nightly visit at 3.00am. There was also roadworks situated on the road adjacent to the hotel which commenced at 6.00am. 
We asked the reception if they would kindly consider changing our room to a quieter part of the hotel. We were given another room overlooking the Courtyard. This was a much smaller room & was quite dingy & dark due to no daylight getting into the room. No mention of a downgraded room had been made so we quickly returned back to reception to ask if it would be possible to have the same standard of room. The lady on reception was adamant that the new room given to us was indeed still a Greenwich Room. We checked the room descriptions on the Greenwich Hotel website & in no way was this a Greenwich Room, without a doubt it was a Courtyard Room. The dimensions, the furnishings etc, everything was the same as the Courtyard Room described on their website. The reception begged to differ & why on earth would be pay XXXX extra dollars for a room downgrade??? We asked to be returned to our previous room as they had no other rooms available for us. The reception asked if there was anything else they could do for us (?!) & kindly offered to give us earplugs!! (P.S. The earplugs never showed up) – was she taking the mick or what???
The roadworks continued & we are glad to be back home to get some sleep!
Overall the hotel was of a very high standard (after all J-Lo was staying there the same time – I wonder if they offered her earplugs??). The bar/lounge area is very comfortable (but very dark too – bring a torch), the bar service was pretty poor with no questions asked as to whether you would like another drink or if everything was ok. £40 for 2 glasses of wine too.
The biggest let down for us was the reception attitude & general lack of good customer service. After the hassle with the room change we really wished we could have booked somewhere else. The receptionists all seemed more bothered about posing behind the counter than looking after their guests. It felt like if you weren’t an official VIP then they really couldn’t be bothered with you. Such a shame as the location & the hotel in general was great. The spa area was nice but could have done without the life guard sitting in the corner reading his magazine throughout. Really not necessary!
I really must mentioned the guys on the door too – they were really nice & friendly & always ready to give you a smile & a hand with the door along with the luggage & taxi requirements – maybe the receptionist should take some tips from them!
The housekeeping staff were excellent too. I had asked for an extra pillow at reception & it never arrived (what a surprise!). I left a note in the room for the housekeeper to provide the pillow & it was there ready for me when I returned to the room in the evening. Great!