Horrible customer service
I booked a package that included parking with my reservation. Upon check in I was informed I needed to pay for parking. I explained that it should be included as that was the package I selected and the reason for booking the hotel. The manager confirmed that there was such a package but that I didn't book it. I was a bit baffled that I navigated through their site, chose this package that existed but then was told I didn't get that package. He asked what I paid for the package (not sure of the relevence) and said that there was nothing he could do. I manage a day spa and know what customer service is; I would never tell a guest that there was nothing I could do to accommodate them. The assistant manager, Sunny never apologized, was rude and walked away and ignored me. The gal working the front desk then apologized, gave me some comp tickets for the bar and said she wished she could take care of me. I was appalled that their front desk person knew more about customer service than their manager. I did not want anything for free, I just wanted what I paid for. I also would have liked an apology from the rude manager.