bad services, full of cockroach, no AC, no hot water
I stay 1 or 2 nights in Houston every week. I decided to use the Best Western near Galleria (my office is in Galleria). 
This is my 8th time staying there, and last night my experience was terrible. First they try to give to me a handicapped room, then when they decided to change my room (334) they chose the worst one.
Cockroaches watching TV with me, following me to the restroom, no AC, no hot water and when I complained they told me, if you don't like the hotel you can move to other - this happened at 9.00 PM - yesterday Wednesday September 8th, 2012.
Good luck, if you decide to use Best Western (I don't know why they have Best in the name).
Luis Crespo