Bad customer service
We were told on the phone the Omni had a room with 2 double beds. When we got there, they only had a king room. I can't sleep in the same bed with two teenagers! They didn't have a rollaway and only offered to send us extra bedding so someone could sleep on the floor! They offered nothing in the way of concessions to make the mistake a little easier to swallow, so we cancelled and went to a different hotel. This was a major imposition...we already had the car unloaded and it took awhile to find another hotel close by with availability. Maybe they could have offered 2 single rooms? Other credit at the hotel? Bad customer service!! I won't be returning.