Cleanliness issue
My parents and I stayed at this hotel for a weekend visit to San Francisco. We noticed a condom hanging from the fire sprinkler and immediately notified the front desk. (Yes, you read that correctly, a condom.) My mother spoke to someone at the front desk who assured us it would be removed/cleaned. We left for the day, and when we got back that afternoon, it was still there and our room had clearly been cleaned otherwise. So we had to call the front desk again and someone finally came up and removed the condom. The fact that it took two phone calls is unacceptable. It was unsanitary, not to mention gross. This also gave us pause as to how thoroughly the room was cleaned if the cleaning people missed the condom not once, but twice. 
The people at the front desk and the poor cleaning person who finally came to remove it did say “sorry” but that didn’t really compensate for the issue. We would have really appreciated a greater gesture than the mumbled sorry over the phone and in person. But nothing was ever offered. 
Other than this rather disgusting issue, things were in order but this incident certainly tarnished the visit as a whole and does not make us think highly of this hotel. 
Also, after contacting the hotel and being told my concerns were sent to the executive offices, I have yet to hear any response back…