Not likely to stay here again
I stayed for three nights during a recent business trip. The hotel is conveniently located to many desirable places in downtown Seattle. I was put in the north tower with a room on the 22nd floor. The elevators were hit and miss, sometimes the wait was short, other times it could take over three minutes for an elevator, I experienced the three plus minute wait at least two times during my stay. Since this was a business trip internet access was a must to get work done. I was able to get online the first evening with all three of my devices, only to find that in the morning at 5:00 am I couldn't get online with any of my devices at all, using either the wired or the wireless network. I did call and open a trouble ticket and gave them all the information they asked for, unfortunately, they couldn't fix it right then. To make matters even worse, Westin charges for two different levels of internet access based on download and upload speed, choosing the more expensive service did not help in this situation. To make it even more frustrating there is not in room coffee, so if you are an early riser, you are out of luck.
When I left the hotel that morning for meetings I made sure to check in with the front desk and let them know I was in room 2240 and experiencing internet problems and asked that someone please check the status because I couldn't be without internet access during my stay. When I got back that evening I checked in with the front desk and there was not a status as to my internet problem. In fairness to the front desk employee, she said that if the problem persisted they could try and move me to another room but I didn't have time to do it just then as I had to run to a business dinner. Upon returning to the hotel at around 11:00 pm or so I was disappointed to find that the internet problem still wasn't resolved. I called the front desk and they transferred me to tech support and they were unable to give me any status related to the problem, only that there was a problem.
Overnight it appears as if the problem was resolved, although during the entire time there was no pro-active process in communicating a status to me, I had to initiative inquiries in every instance. Overall the hotel staff was very friendly though. Two other things to mention, parking is $43 a night and if you want a draft beer at the hotel it is $7.50, walk a block or two and enjoy a better beer at a more reasonable price. I travel quite frequently and I am also a SPG member, there is no way I could rate this hotel any better than average. I have stayed in many hotels in this price range that offer better overall value and customer experiences than this particular Westin.