It was fine
In the middle of the loop, so great for that. About 5 blocks off of the Magnificent Mile, but not the bit with all the good shops - you want to be further north if that's what you are after. But very close to the Millennium Park and the canal, with some lovely canal walks. Chicago is a very walkable city so all this achievable.
Staff polite. Hotel lobby a little dark for my liking.
I booked through Hotwire, and I wonder if this was why we weren't told about all the facilities? We just had to figure out for ourselves - like the free wine reception in the evening with wii for the kids and live music for the adults.
Rooms nicely decorated and very comfortable bed. Room service swift and not too expensive.
Gym was also pretty good.
Access to the internet/computers is expensive $5 for 15 mins and no free wifi ($10 for the day though).