Poor Treatment Of Guests
I checked in this hotel from June 29, 2012 to July 2, 2012 for an recent anime convention event, and I didn't encounter any problems when I previously stayed at this hotel. 
My friends and I were hotel guests, and we went up to the 3rd floor lobby area of the hotel to relax, lounge around and to take some pictures during the evening. We were also not blocking anyone or causing any trouble.
The head of security, Mr. Mark Blackburn shows up, and rudely told us to leave & he was very disrespectful, He would not even allow us to sit on the hotel couches. He also told us that we were not allowed to use the hotel facilities in the upper floors. He claimed that the entire wing of the 2nd or 3d floor were "rented spaces". He even told us that the exercise room, escalators & the upper elevators were were not open to us.
When I told him that we were hotel guests, he completely ignored us & he told us that we were "invading someone's house", and he acted & treated us like trespassers.
When we returned to the 3rd floor the 2nd night, one of the security personnel even told us that Mark had been specifically looking out for us & wanted us to leave the premises. Mark also showed up & gave us the same song & dance that the entire 2nd & 3rd floor wing were all "rented spaces". (That included the exercise room and the escalators, and elevators.)
I thought this was utterly ridiculous. We were hotel guests, and we weren't causing any problems. Yet Mark did that to us 2 nights in a row, each time we came to the 2nd or 3rd floor lobby. 
Shouldn't the hotel guests be allowed to use the hotel facilities? I been a lot of hotels, and I never heard of any hotel that would deny the guests the use of their own hotel facilities.
Mark would not even allow us to sit or use the couches near the elevators and he claimed that the elevators are all also "rented spaces".
I do not know how this arrogant man with a chip on his shoulder ever became the head of security, and he sets a very bad example for this hotel. My friends were so angry that they told me that they would not return to the hotel due to this man. .
My hotel experience was ruined by this man. I can understand if we were causing trouble, but we were not. Yet Mark treated us like trespassers, and acted like he wanted us to leave the premises. He even kept following us when we until we went to the first floor lobby & close to the entrance/exit doors. As paying hotel guests, I shouldn't be made to feel that we were being chased out from our own hotel. (After paying over $190 a night, I shouldn't be made to feel like a trespasser.) When I was returning to my own room, I had to make sure Mark Blackburn was not looking over my shoulder, and try to chase me out of my room.
I later saw other large group of hotel guests sitting later in the 2nd & 3rd floor couches, but nothing was said or done to them.
It was apparent that Mark was on a power trip, singling us out and he treated us like we were hotel trespassers. I do not know how this arrogant man became the head of security, but he needs to reminded by management that it's customers like us who lets him keep his job..