Does not live up to the Marriott name
I have been very disappointed with the management of this hotel. The only reason I gave it two stars instead of one is because the front desk staff are super friendly and the breakfast is outstanding, but whomever is managing this property has two major issues they need to deal with. First, the parking garage key reader does not work, so every time you come back to the hotel you have to call the front desk to get in. When we told the staff this was an issue, they said they knew, no one would fix it, and we should fill out a comment card so the management would address it. After 5 straight days of this for us personally (not knowing how long this was an issue before we arrived) this is totally unacceptable. Second big problem is the phone system; on Thursday night around 6pm the phone started ringing incessantly and when you picked up the receiver, no one was there. This kept up, we called maintenance, they couldn't figure out what was wrong. Same problem happened last night at 1am, and we had to disconnect all the phones to make it stop, but not after it completely woke us and our 3 children up. Front desk said at least 10 people reported the same problem but they don't know what is wrong. These are basic, operational issues that I have never experienced at any Marriott brand before and are completely unacceptable.