Friendly Service
My husband and I recently stayed at at the W hotel with our two young children. We had a very nice stay as the hotel was clean, the staff was very helpful, the location of the hotel was perfect for us, good atmosphere, good food in the lobby eating area, etc. Our only complaint was the small size of the room. Amongst the strong staff there was one person in particular, Gina Napoletano, who was particularly kind and enahnced our dinner experience one evening. As a waitress in the lobby lounge, on top of good service, she was extremely friendly and kind to our two kids. She spent lots of time letting them tell her stories as well as sharing her own personal stories with them. They still talk about their new friend in NYC! There was also a kind gentleman helping clean up at the front bar when we were there for breakfast, offering suggestions for sights to see in the city.