Shuttle schedule changes AWEFUL
Room was hot and never cooled down in bedroom. Never got TV to work on either TV, but did get DVD player in bedroom to finally work. Girl at front desk offered to come to our room & help us, but she was by herself & very busy. Printer in business area was out of order with no sign, but front desk printed our airline boarding passes for us after another wait in line. Room was clean, as usual. We have been staying at this hotel for years now when we have medical appointments. The shuttle service has always been wonderful to the medical center and the airport. Ed, the driver, is top notch and more than helpful. This trip, however, the shuttle service schedule had been changed and there was no flexibility with it--not Ed's fault--the management's fault. If you can't meet their schedule, you are out of luck and they don't post the shuttle schedule online either. CALL BEFORE YOU ARRIVE to see what the shuttle schedule is so you can make arrangements if you need to. Our taxi ride to Houston Hobby was $30 for 2 people. If you don't need a kitchen, stay at a nicer hotel that has medical shuttles and take a taxi--the price will be the same. Very disappointing stay after 3 years. Understaffed at morning checkout too--must be under new management, and they have a lot to learn about "customer service". We won't be back, but will miss Ed, the driver.