STAY HERE IF YOU WANT TO PAY $45 FOR PARKING AND NO CUSTOMER SERVICE
I've been travelling a lot for business all around the US and Asia. During my trips, I always bring my family with me and we choose to stay in Holiday Inn or Holiday Inn express. I am writing a review for the first time because of the bad experience this hotel. Usually Holiday Inn has good customer service with the exception of this hotel. I reserved and paid the room online since I had a business conference to attend to which is close to this hotel. In the website it was specified that there was a fee for parking which is understandable (since this is in downtown) but when I got to the hotel, the front desk and manager charged me for $45 per day for parking. I asked if there was a special rate for guests but the manager told me that I have to pay whatever outsiders pay, which if you ask me is ridiculous. I am always out during the day time and back late night, but I still have to pay the whole amount. Holiday Inn should have indicated the parking rate in their website to $45 which if I would have known, I would not have stayed in that hotel. I didn't know that Holiday Inn is in the parking business now. STAY IN OTHER HOTELS, THERE ARE A LOT IN THE AREA WHICH HAS FREE PARKING.
This hotel has poor customer service. I called the front desk on numerous occassions for coffee for the machine but it took them 1hr to bring it up my room, plus I had to call 2x to follow up. STAY IN OTHER HOTELS, YOU DON'T HAVE TO WAIT THIS LONG.
This hotel has poor cleaning staff. I requested that my linens be replaced since I accidentally spilled water on the bed, but once I came back the bed was still wet and they didn't even bother to clean the bathroom. They just placed new towels and thats it. The next day when the cleaning staff was about to clean my room I went down to my car to get something and when I got back after exactly 10minutes they were already in the next room. No wonder the bathroom is dirty. This is a joke, it takes me 10 minutes to clean my bathroom in my house. STAY IN OTHER HOTELS, YOU DON'T HAVE TO PAY SO MUCH AND EXPERIENCE A DIRTY ROOM.
This hotel is not family friendly. I was with my 2 yr old son and for some reason he was crying for 30minutes because he wasn't feeling well. In the span of 30minutes a security guard went up to my room 2x to tell me to keep it down. It's not like I can just tell my 2yr old son to stop when he wasn't feeling well-HE'S A BABY. It's not my problem that your rooms have poor accoustic or sound insulation or you should have placed me in a floor where there are no guests beside my room if you can not take noise. STAY IN OTHER HOTELS, YOU DON'T HAVE TO BE HARRASSES BY THE SECURITY GUARD.
This hotel is not safe. On the day we arrived, we were in the elevator going up to our room when a drunk man with cases of beer was asking what we were doing there and if how long we are going to stay whch if you ask me is weird to see in a "secured" hotel. If it was only me, I wouldn't mind that guy but I was with my family and I didn't feel safe for them. The drunk guy even went out to the same floor we were just to check which room we were going in. I understand that this hotel is in the city but your security guards SHOULD WORRY ABOUT DRUNKS OR SUSPICIOUS PEOPLE WHO CAN JUST ENTER THE HOTEL AND HARRASS THE GUESTS AND NOT SPEND THEIR TIME CHECKING ON PEOPLE WHO HAVE INFANTS WHO ARE CRYING. SINCE THE HOTEL IS IN THE DOWNTOWN AREA WORRY ABOUT THE SECURITY OF THE HOTEL. PLUS PUT CCTV.
I RECOMMEND THAT YOU STAY AWAY FROM THIS HOTEL. I WILL NEVER STAY IN A HOLIDAY INN EVER AGAIN. THERE ARE BETTER OPTIONS OUT THERE. STAY IN THE HILTON, HYATT OR MARRIOTT, WHICH ARE ALWAYS CONSISTENT WITH THEIR CUSTOMER SERVICE. THAT SLOGAN BY HOLIDAY INN THAT THEY WILL MAKE THINGS BETTER IS NOT TRUE.