Will never stay here again
I have stayed at Embassy Suites in different locations and have had no issues. This location in Downtown San Diego was extremely disappointing. The furnishings, first of all, are outdated and the carpets need a good shampooing. For the rate you pay here, you would think they would have updated furnishings. But I can live with that. The service, on the other hand, was unacceptable. First, no remote control for the TV in the room. We have to call down to get it - they take FOREVER. We ask them also "Could you bring up a wine opener" They inform us they are out of wine openers and we have to take our wine all the way down to the bar and ask them to open it. Really? You couldn't come up and open it for us since you are out of the courtesy wine openers? We get dressed, trek down to the bar... they say they don't open wine bottles for the hotel customers -- they are a separate entity. OK... now what? The next day, housekeeping does not clean our rooms. We arrived back to the hotel about 8pm. There are dirty dishes FROM BREAKFAST in the hallways along with dirty towels. They have been sitting there all day, no one has cleaned the halls or our room. (See attached pictures). I go down to complain to the manager. He makes excuses and recites them as if it's common to get complaints. Finally, he says "What do you want me to do?" I have never stayed in a hotel where the manager made so many excuses and didn't jump to make a bad situation better. Clearly the service in the hotel is a reflection of their management. They ended up crediting me one night (still waiting for it, but they said they would give credit) but I will never stay at this hotel again. Even the hot tub was out of commission for part of our stay.
On a plus side, the complimentary breakfast was cooked to order and good. The lines were long but at least this hotel offers this service and the free drinks in the afternoon to offset their otherwise shoddy service.