A decent place to stay
For the price, I think it's what can be expected. The hotel's airport shuttle service was very good and took just about five or seven minutes to get to the hotel. I got lucky and it was already outside loading up when I arrived, so I had no wait. My flight was early so I had to wait for quite a while for my room to be available but enjoyed a nice soup and salad in the restaurant. The soup was actually quite good!
I chose to stay in a club level room and was glad I did. It's convenient to have water, soda, and snacks available. Breakfast was served in the club lounge and consisted of eggs, usually some sort of potato, and one morning they even had french toast. They also offerred fresh fruit and pastries, as well as the standard bread, bagels, and english muffins for toasting.
The club level room seemed to me to be identical to the standard room that I had last year. The only difference was that I had to use my card each time I needed to go to my room. Housekeeping was pretty decent, with things fairly clean. Upon check-in, I inspected the bathroom, which appeared clean. The second day I noticed a hair (mine) on the floor and left it, just wondering if it would still be there after housekeeping came. It was. The next day it was, too. In fact, I arrived back at around 2pm and my room had not yet been cleaned. Housekeeping arrived while I was back for a small break so I asked her to return in a half hour and she did.
The front desk staff - how else can I describe them but apathetic. They were there. They did the basic requirements. That's all. Nothing more and nothing less.
I attend an annual conference and if it is held at the Sheraton North Houston again, I will return. I would probably choose another property a couple of doors down if I had the choice but this property is certainly not a bad place to stay.
I read stories of bad internet connections and no hot water on other reviews before I went. I experienced neither on the 9th floor.