Staff is a nightmare
Let's start with the positive things about the hotel:
It's a really pretty building and conveys some of the typical Hollywood flair. The breakfast is AMAZING, a lot of variety, and the staff in the breakfast room was very polite and nice, preparing delicious omelets and waffles. However, I usually do not book hotels for good breakfast, but for service and a great room to stay. Unfortunately, both is not to be found at the Hollywood Hotel.
The rest, quite frankly, makes this hotel not worth the money. Not at all.
The concierges at the front desk are not only unhelpful, they are rude, impolite and unapologetic. Words like "sorry" or "apologies" do simply not come to their mind!
Example 1) Having booked the trip through lastminute.com, I had prepaid the trip before online. Upon arrival, at 10pm, after a day of long journey, it took the concierge almost 15 minutes to realize that. He kept insisting I was wrong and I had not prepaid and asked to charge my credit card the fee for two whole nights plus the standard security fee of $100. When he finally discovered that he was wrong (or at least the system) he is using, there were no apologies about this let alone an understanding that this was an awkward and more than inconvenient situation for us.
Example 2) There is no heater in the room, ok. The weekend we stayed there, temperatures went down to the mid 40s in the nights, so the room with the pretty high ceilings and wooden floor got cold and rather uncomfortable. My girlfriend was freezing, so I asked for a heater. At the same time I had discovered that the fridge stopped working and my drinks started to get warm. It was 11pm, there was only one concierge at the front desk, and he said that he couldn't do anything now because no one was around. Apparently, they also don't carry spare blankets or bath robes. Apologies? You would guess, but not at all.
The fridge got eventually fixed the next days. No sign of a heater, but hey, it's California, who needs a heater, when the AC is running?
Is that really the standard for a (better) 3*** hotel?
Parking is also quite pricy (~19/night), but at least is on a safe lot right next to the hotel.
Besides, the sauna was not working, and guess what? No apologies about that once more. At least I was told I will be called when it works again. I am still waiting for that call today. The bus stop right in front of the room added to the already very loud traffic from Vermont Ave.
Will not go there again, and I highly recommend staying in another place in Hollywood.