The "W" Experience
This W Hotel doesn't fail to impress! Traveling quite regularly to NY, I am used to a slightly different definition of hotel customer service. However, this property's staff were all exceptional (was I really in NY?). Here's why:
As soon as I checked in, I got an email from Patrick Armano, Whatever Whenever, to see how things were going for me. Did I need anything? Was my room ok? He even checked into seeing if there were any NY Knicks games playing so I could watch a game. I responded that I stopped into their workout room, Sweat, and enjoying my stay. Here's the kicker: when I got back to my room later that evening, a little gift package with a water bottle, headphones, and card key arm band were waiting in my room that evening for my next Sweat trip! Umm...stunning. That's going above and beyond.
I had to mail a few letters but didn't know where to get stamps. So, I went to the front desk and asked if they could mail them for me. Of course, they said, and happily took them from me. I added that they could just charge the stamps to my room. Response: No need; we've got it covered. Umm...where am I? What a lovely gesture!!! It's the small things...
I was looking for a cab to get to Central Park West (about a 10 min cab drive away). As I'm waiting, I see the bellman speaking to another individual. Then all of a sudden, I'm introduced to the driver of the Acura Experience vehicle, who is going to take me to my destination for FREE. My first thought: thank goodness I don't have to ride in another dingy cab. Second: I felt like royalty in NY in the MDX! Third: Is there a catch? Yes, you watch a 90-second commercial in the car, fill out a survey, and that's the cost of riding for free. Just do it...it can also be booked with the concierge. 
I was on the 27th floor so that I wouldn't have to switch elevators to get to the gym. The higher you go, the less noise you'll hear but I am not a fan of staying in high floors anyway so this wasn't too bad. My sister, who lives in NY, saw my room and was even impressed with the size of it, considering how notorious NY is for its small hotel rooms. These rooms you will love. There was even a leather chaise lounge near the window for me to sit in! The property is very clean and tastefully decorated: simple and elegant and modern. And, in the workout room, Sweat, the facility is super clean, awesome machines (cardio and weight) and they even provide these Bliss workout towelette wipes - a nice touch. Plus, grab a green apple from the dish on the way out of the gym - complimentary!
If you like being in Times Square, it's a perfect location. For me, since I was there for work, I was only 2 blocks away...BUT, be warned that it is brighter and louder than other locations (not the fault of the hotel). However, you will not receive service anywhere like this...I promise. 
This is my new favorite hotel in NY because it is really stellar service; they wanted to do everything to make me feel special and I am truly nobody. So, go stay here and experience it for yourself.