my 39 day stay
I stayed at the Marriott Residence Inn for about 39 days in the months of April and May of 2012. I would like to send my appreciation to one of the employees at the front desk named KELLY MONTES..... She provided great customer service and was extreemely helpful with any issues I had. I especially would like to give her my thanks because out of about 4-5 people I delt with working the main desk, she was the only one that seemed to care and want to help me. Other workers seemed to have fake smiles and a memorized greeting line everytime i approached the desk, and would quickly become very UNhelpful.
I had some sort of a sticky situation where my roommate and I had to stay in a hotel while my house was under construction for 2 months. I was only staying at the hotel on weekends while my roommate was in the room 7 days a week. 
I was originally told when i reserved the room on the phone that parking was $20 non-valet. Once i checked in, I was informed there is only valet parking at $38 per car. Therefore we had 2 cars being charged $38 each, and I had issues when I told the front desk that i would not be parking 1 of the cars in their parking lot but only 2 nights a week. At first it seemed like it was a problem, then they told me I had to notify the desk every time arrived and left. After waiting patiently quite a bit for the second time, just to say "I'm here" or "I'm leaving", I ran into Kelly who told me I could just inform the valets instead of waiting in line everytime. 
At one point I was denied a fitted sheet for the pull out sofa mattress, and was given a regular bed sheet that would continually slip off the mattress while i was sleeping. 
I was denied a comforter and told i could only have a blanket (it wasn't until I asked one of the guys that personally serviced the room, that I received a comforter). 
I also had an issue understanding why my credit card charges were not the same as the charges on the 1st bill I received. I believe i talked to 2 other people who had no clue or answers or care before Kelly stepped up and was able to explain it to me.
There were many little stupid things that all just seemed to accumulate and it just seemed anytime I had a question or issue, KELLY MONTES was the only one with an answer and the only one that seemed like she truly wanted to help. All other people behind the desk had big smiles when they greeted you, and quickly showed a lack of interest or concern for the customer. I have always enjoyed my stays at other Marriotts in the past with friends, the only reason why I stayed at this particular Marriott for such a long period was out of convenience. I had stayed in 2 other hotels durring this period not realizing that the construction on my house was going to take so long. So I came to the Marriott Residence Inn for the available kitchen and because I have had great past experiences in other Marriott Hotels. I did not switch hotels again out of convenience of not having to move my roommate/tenant for a 3rd time.
I gave an average rating to this hotel because most the people at the front desk brought it down. The valets were all great guys and helpful, as well as the cleaning lady.
Paul Madrazo