Nothing terrible but nothing to remember, except a sore back...
Travelling with my wife and 3 children (9-12-14) we chose this hotel because we love the calm that the Upper West Side offers after a day of discovery in NYC and we can't afford to pay to much. So, the price was OK and the location, perfect (on a quiet street, next to a subway station on line 1).
The hotel is clean, quiet, but has no atmosphere or any personality. The staff was polite but not friendly at all. The elevator are slow, but they are working well. For those who have back problems, make sure to ask for a firm bed cause ours were so soft that I could barely walk on the 4th and last day of our trip because my back ached too much.
So, the stay was OK but I would not return to this hotel just to get this little thing that makes a trip memorable.