Cute Trick Was Not Appreciated
My wife and I checked into this hotel and during the check-in process, my wife mentioned that she wanted a room near the elevator, as she has trouble walking. The desk agent stated that we were already assigned a suite as an upgrade for our Hilton status, but could change the room if we wanted. We said yes, and went to the room to find that it was a handicapped accessible room with virtually no counter space in the bathroom. So I went down to the desk agent again, and asked for the original room, because the bathroom was not going to work for us. So the agent assigned us the suite. So when we got to the new room, when had a wonderful bedroom and living area, we found that we had the same bathroom as the handicapped accessible room that we had just left. So apparently there are accessible suites, which is what we got. By the time we had finally got the second room, we just were so tired that we just kept it. I do not appreciate the game the desk agent played with us. Probably won't be going to Austin again anytime soon, as this was a business trip, but you can be sure I won't be staying at this property if I have a choice.