The WORST hotel ever
Before I begin, let me state that I have stayed in many hotels and have never been anywhere like here before.
I stayed here with my partner, sisters and parents for 8 nights, in 3 different rooms.
We each paid the same and got completely different sizing rooms.
Upon arriving, the front desk said hello and within the first sentence asked us to pay upfront for all rooms. We found it to be a bit rude, but proceeded to pay and then went up to our rooms.
We now knew why....
The extremely small & stuffy room but was clean (which was at least ONE good thing about this hotel). We then decided to unpack and go to bed. Our heating started spitting out gas or something so we called up Maintenance. He 'fixed' the problem and went away. It didnt stop for the next 2 hours. It was SO loud so we called them up AGAIN. We tried to ask the maintenance man what was going on, but he couldn't speak English, so they just moved us to another room.
The breakfast was cereals, stale doughnuts and juice - I wouldn't bother eating there at all. Go across the street to the cafe deli shop which is open 24 hours.
The rooms have paper thin walls, and can hear everything next door. When next door opened their door, our door shook and sounded like someone was trying to come into our room. I even heard someone going to the bathroom one night!!!
One morning we were heading down stairs to go out and put the 'do not disturb' sign on our door. We ran into the maid on the way out, and she asked if we wanted our room serviced. We said no thank you and went out. When we got downstairs I forgot something in my room and my partner went up stairs to get it... He finds the maid at our door with it open?!?!?! I found that disgusting & very rude. Glad he got up there when he did in case she stole anything.
The days we didnt get our room serviced, the maids got VERY angry and rude. They were very pushy. I know that is their job, but Im not letting people in my room who I don't trust.
One day she asked if we we're leaving and then started cheering in the elevator. She was SO rude!!!
The LIFT/ELEVATOR - slowest lift in NYC. There were broken tiles which my sister tripped on. And you would think that it would have a sensor if someone was getting in, the door wouldn't close on them? I started to walk into the elevator and instead of opening back up, it rushed towards me and closed, and have a terrible bruise on my leg.
The staff are very rude and unprofessional, and not friendly at ALL.
On the last day that we were here, we found out they charged us an extra $5000 on our card, on top of what we already paid!!!!!!!! They said the computer automatically charged it and would try and fix it soon. How many other people has this happened too????
The ONE thing I liked about this hotel was the location, but PLEASE pay a little bit extra and go somewhere nice and professional.
I was so excited to stay here from the great reviews, but NEVER, EVER EVER AGAIN.
We have been extremely disappointed with our stay in NYC and cannot wait to go home.