Great location, poor accomodations
The location is great, you are blocks away from Central Park, Times Square, Broadway, etc. The hotel itself however I would not recommend. Unfortunately we had booked at the last minute so the price we paid was completely not worth it. We passed up other 4 star hotels based on the amenities offered at this hotel along with many of the great reviews. We arrived late Friday night and yes had champagne as stated on the site. The staff was very friendly but during our entire 5 night stay the front desk was always very busy with usually one person working, so there was no concierge to assist with suggestions, info about the city, etc., you felt rushed to check in or ask any question due to the line behind you. Our first room was incredibly small which we expected since it was NY, and we were fine with this, the bed was very comfortable and clean and all seemed ok, until the next morning after showering seeing a large area of black mold on the ceiling in the bathroom. For the next two days I had a severe allergic reaction, which in itself is irritating, but not to mention going to see a broadway show and comedy show while being completely stuffed up and sniffly, and worried about sneezing on my neighbors - not enjoyable. Sat morning we did go to the front desk and the said they would move us to another room but they would have to hold our luggage as one was not yet ready. I was happy they were moving us, but we had to pack everything up before our Broadway Matinee causing us to rush behind. We returned to the hotel after our show to get settled in our new room which was much bigger, again very clean so all seemed fine. That night however we got back to our room after 1am and cranked up the air as it was warm in the room. It never seemed to cool down, however we were so tired it didn't seem to affect us too bad. We mentioned this to the front desk the next morning on Sunday on our way out if they could have someone look at the A/C while we were gone and they agreed to do so. When we returned Sunday night to the room we noticed someone had looked at the air as the condensation had been wiped away, however it didn't seem to be cooling any more. That night was pretty miserable, and 2:30 we still could not sleep, no covers on us, etc, we tried to call the front desk to see if maybe they had a fan we could use or something - no answer. The next morning (monday) we called down to the desk and complained again and they said they would have an engineer come look at it. We left for the day and returned about 7ish that night to find a letter under the door that it could not be fixed and they have another room ready for us. We were so put out to have to move rooms - again. They did send someone up to help us move our things, and they did put us in one of the penthouse rooms, which was nice and had a great balcony view. This room had a massage chair which was pretty great. I still never saw any bathrobes that they advertise on the site - in any room, maybe that is only a winter thing? The front desk was nice and accomodating through all this, but the inconvenience of all of this was too much. It appears they need to step up the maintenance on some of these rooms. I would not stay at this hotel again unless there was a flat out guarantee there were no issues with the room, and frankly there is never a guarantee wherever you stay. I'm not typically one who complains, had they been able to give us a fan for the second room that would have been fine, but for being my first time in NY the time, inconvenience, allergies, and lack of sleep this took away from our stay for sure.