The best place to stay in NYC!!!
I travel to NYC several times a year for business and with family, we stayed in many of the city nicest hotels over the years including other W hotels. I can say that my stay at the W Times Sq just blew me away!
For starters, the hotel is magnificent. Location, rooms, beds, amenities, view...better then all 5 star hotels I've stayed in.
The one area that sets this particular W Hotel apart from any other stay I had is personal service.
Believe me, I'm just another Joe Schmoe. No platinum status, No special celebrity connection, nonetheless, me and my family were treated like royalty from the moment we booked our stay.
I've received personal emails from Patrick Armano before, during and after our stay to make sure we are having the best time humanly possible while we are guests at the W.
Taking the W modus operandi of "Whatever, Whenever" to a whole other level.
Reserve a table in the restaurant, book the Acura experience, making sure we had a good night sleep and that we don't need anything else.
In addition, this stay was the first time I was able to test the new W iPhone app.
While seating in a restaurant for dinner, I was able to quickly click and request turn-down service for my kids bed.
While shopping on 5th avenue, request some extra towels and bath soap.
Not only were all of our requests promptly fulfilled, they were always personally followed up to make sure we were satisfied.
We had to abruptly and for emergency reasons cut our stay 1 night short, the folks at the W quickly checked us out and refunded our last night stay (despite pre-paying for it).
They made sure to follow up days after we were checked out to see if our emergency was resolved and that we are doing okay.
Folks, stop looking, start booking. This hotel puts the "A" in clAss. or rather, puts both W's in WoW.
Thanks Patrick, Daniel and the rest of the W staff for making this stay so special, see you soon.
IG