Mixed feelings
The hotel is great, excellent room but when it comes to room service there is a different story.
When I arrived in the room we were surprised by our meeting host with several presents like a bottle of white wine, Italian cheese etc. Some how to keep this cool? Put it in the fridge... problem fridge was locked. Called reception desk, soeomen would come with a key. 24 hours later nobody. So called again because I was in need for fresh refreshments for the night. Reception desk said: "you have to take them out of the fridge".. Without a key not possible, on top the fridge was empty. So room service arrived at the moment I was leaving knocking at the room next to mine. Finally for a couple of bottles of water had to sign off for 54 USD! Then wanted to drink some water and saw the glasses were filthy, they were changed after going to the reception desk. The first day the room was no tidied before 5 pm.