Rowdy kids in hall ,room not cleaned,no help from desk
My husband and I went for an overnight stay. Once there,we found out there we're youth group age baseball and soccer staying with families. Hotel told us there would be no problem because of they don't tolerate running in halls,etc. we get up to our room and right away in the window is a Disney button with a child's name on it. The area was dirty,too. My hubby and I were tired so we went next door to Cheeseburger Paradise(next review). An hour and half later we returned and kids were running all over in the lobby area,tv area and on our 2nd floor. 30 min later,I decided to go down to get my hubby and I a coke but as soon as I step out of the door I was hit hard in the left shoulder by a rather heavy ball.This was hard enough to knock me back into the wall. I quick looked and there were at least 5 kids (ages approx. 8-12) that looked like they were playing dodge ball. I had to tell (I tried asking the. )to stop while I walked through the hall. Once down stairs I spoke with the hotel clerk about this. She said she was sorry but not sure what she could do b/c security doesn't come on shift till 11pm. We ended up being awake until about midnight when the kids started settling down. Our door and what sounded like all doors on the 2nd floor were pounded on. Then come morning,the knocking and pounding on doors began . We knew it was best to eat in our room,so I went down to get our breakfast . All the adults were sitting in the tv area,while the kids were all reaching and grabbing for food items. (also,in the eve,all adults stayed in the tv area while kids ran the halls. We did make a compliant and filled out a comment card. This time we were told to only come in October because that is when there are less kids. This is the worst visit at Staybridge:(