Faulty towers?
We were travelling as a family of 2 adults and 2 children and decided to check this hotel out on our last night before our track back to Australia. I have to admit it felt like we were in an episode of faulty towers!!!!! We had booked and prepaid for a non smoking king suite and upon check in were we were informed that there were no more non smoking non king suites left so we would need to have a smoking room (even though we had requested one), and if we wanted to have a non smoking room we would have to pay an extra $250 to upgrade to a suite!!!! So we asked to see the rooms to see if the upgrade would infact be worth it, but were informed neither room was ready anyway. From this moment everything started to unfold.... My daughter need to use the bathroom so we were directed upstairs to use the facilities while we were waiting, once we took the stairs unto the second floor we were told that there was a photo shoot being done and there was no way that we were aloud to use the restroom so we went back down stairs to be told that we could use the bathroom at the bar upstairs so we jumped in the lift only to find we couldn't go anywhere because we needed a card to get up the lift so back to reception my busting 5 year old daughter and I we went, so that we could get access to the lift. Once that debacle was over there was we sat in the lobby while housekeeping was called back and forth on there walkie talky only to find neither room was ready to inspect after a hefty wait! So after 45 minutes we were given vouchers to the bar upstairs to receive some beverages top compensate us for the wait, so up we went back upto the bar only to discover there were no staff to serve us drinks at the bar!!!!! We waited another 30 minutes up there with not one bar attendant in sight to order our drinks so the vouchers they gave us were not worth the paper they were written on!!! So I dragged the grumpy kids and husband back down to the lobby with our vouchers still in hand getting angrier and angrier by the minute and were once again compensated by being told that they will send milk and cookies up for the kids that night (which took forever to recieve when we did order them once again) as they kept talking back and forth on there little walkie talkies.....the rooms were still not ready! You have to understand this was our last night in NYC and we wanted to get out and about and explore LES not spend 2 hours in the hotel given broken promises waiting for a room to be ready. So I just told them look I don't care any more we will pay the $250 extra will you just hurry up and get the room ready! We were eventually taken upto our suite, which was amazing (and so it should be after the rediculous amount it ended up costing us!!!) I did feel sorry for the lovely girl at the front desk because nothing was going right for her and it wasn't her fault. It's just such a shame this hotel can't get it's act together because the hotel really is nice!