AMAZING SERVICE! Best W ever!
Where do I even begin? This W is the best one I’ve ever stayed at. I love the W and I’m an SPG platinum member and tend to be fairly high maintenance. The team in Austin is the best there is. They are true ambassadors for the W brand. They are friendly without being phony and are genuinely interested in you and your needs and go above and beyond making sure you are well taken care of as well as just getting to know you. I’ve visited both times during SXSW arguably one of the craziest times in Austin and they could come across as overwhelmed and not helpful and the opposite is true. The rooms are beautifully decorated and the common spaces are warm and inviting. Restaurants and bars are also amazing. I’ve stayed here twice now and if I could get there more frequently, I would just for the service alone. If I could give this W property a 100 stars, I would.