Terrible Place
The only thing good about Hyatt is its location which is really central. Check in takes forever and the reception area looks like a crowded train station all the times. I was accompanying my husband who was in NY for work. We were booked for 8 nights by his office. We requested for a corner or at least a sunny room but were told hotel is totally sold out. Our room was small and dark overlooking a back alley surrounded by tall buildings so absolutely no light and quite claustrophobic. service is pathetic. One example: My husband had forgotten to pack his shaving razor and called the house keeping. They promised to send right away. It never came. We called again after waiting for twenty minutes. Someone called Karen picked up and promised to send. Sorry to say that my husband had to leave for office without shaving as he got so delayed just waiting for it to come! This is preposterous. Finally he got it from the shop outside on his way back from office. Similarly the room has coffee/tea maker but no milk satchel or creamer is provided. When we asked for it, the house keeping sent some coffee powder after 20 minutes. Is it expected that everyone has to drink only black coffee or tea without any milk? It is impossible to think that this is Grand Hyatt we are talking about!