Great service!
Although I only stayed 1 night at the W Chicago City Center for business, the service I received there made my stay memorable. Check-in was smooth and easy. Was welcomed by the very friendly gentleman at IPO who made the best cappucinos! Thank you! My room (spectacular king) was well-appointed with everything I needed and was very spacious. We were there for a meeting and arranged transportation thru the W's concierge, Eden. Eden was very responsive, knowledgeable and informative! She did a great job with ensuring all our participants were taken care of. Also, Lucy from the banquets staff did an excellent job with servicing our group dinner and our meeting. Dean from PSAV was also very helpful and quick to respond to our requests. 
- Unfortunately, the meeting space of the 2nd and 3rd floor needs updating. The hallways need to be made more aesthetically pleasing - a change of carpet, wallpaper and lighting might do the trick.
- The Great Rooms and Work Rooms are much better event spaces than Industry and the Studios.
Overall, great stay! Would bring a meeting to the W Chicago City Center again in the future!