Nice property, apologetic staff, great room
We stayed for one night before the San Jose Fantasy Faire and were very disappointed by check-in. We were the only ones at the check-in desk and had to wait for 15 mins. before being helped. A manager of the facility was no where to be found. The cleaning staff were the ones trying to let us know that she would be back sometime to help us get checked in. When the front desk clerk did arrive, she was extremely appologetic and did comp us our room. Unfortunately, we did not get off to a very good start. However, that said, the hotel is new and is very nicely decorated. Our room was very large, clean and the bed was soft. Great place for the price if you don't mind a small inconvenice to start off with.