False advertising
We made reservations for three people (myself, husband and teenage daughter)with a specific request for two beds over six months in advance. We received confirmations and they charged our credit card for the room. When we arrived, we were told that there were no rooms with two beds available. We were also told that there were no cots and our daughter would just have to sleep on the floor. The manager told us that our confirmed reservation and charge to our credit card did not equal a reservation, merely a room request, which they could not honor. After an extended conversation, he grudgingly agreed to provide a cot. After more than six hours and multiple phone calls, it finally arrived. We discovered that many families had experienced the same thing, making it clear that they have a regular policy of taking reservation for accommodations that they were unable to provide and had no intention of providing. This is the second time that this has happened to us at a Hyatt and we will not trust their fraudulent reservations system again. Oh yeah, I forgot to mention the mold and cobwebs on the windows.