Unreliable airport shuttle and old dingy rooms
The Hilton LAX was by far the worst Hilton family property I've ever stayed at. Here's why:
The hotel advertises free airport shuttle...Reality: this hotel is part of a group of hotels that shares the same airport shuttle. The driver does not work for the hotel so he has no interest in being punctual or helping with luggage. The shuttle runs EVERY 25 MINUTES - all employees will tell you every 10-15 but that's not true. We waited 25 minutes at the airport after we saw the one before drive away. Bring something to keep you busy while you wait, or just stay somewhere else.
The morning we left the hotel, there was a line from the curb halfway through the lobby to get on the shuttle, which again came 25 minutes after the last one drove away. And I feel very bad for the back half of the line that did not get on the shuttle that they were waiting on as it became full. Terrible experience, especially since it's the last one the hotel leaves you with.
Have luggage? Don't expect a bellman to assist you with it to your room. This hotel is self-service all the way.
Feel like checking in upon arrival? Again, you will be waiting in line a while. This hotel hosts a lot of airline crews who travel in groups of 4-10. Get behind them and a few other guests on your same shuttle and it will take the 2-3 agents they have behind the desk a good 15 minutes to give you a room key.
Comfy rooms? Not here. The bathroom was as small as it comes in any hotel. You could stand up from the toilet and wash your hands in the sink without taking a step. The bathroom had an old laminate counter top. The shower knob fell off. The ceiling in the shower is about 6'10"...you will touch it when you are washing your hair. The bedroom had old dingy carpet and is in desperate need of renovation. No minibar or mini fridge. No bottled water in the room, free or for purchase. And I am a Gold Hhonors member.
Oh, and the in-room internet was in and out, so basically unusable.
In summary, this hotel is one to be avoided.