Dallas Disappointment
Stayed at this hotel for a family wedding. We returned from the wedding only to find out that our room was not cleaned. We had to call the front desk to get fresh towels. When we checked out I told the individual at the front desk that the room was not cleaned. He said - oh, well, despite that was your stay OK? I was like...that's it?? Heard from the General Manager when we returned home and he questioned the validity of my story and then blamed the incident on the fact that the hotel was booked. Not my problem if the hotel is completely booked - thought that was a good thing? Never heard back from them and would never return there again.