Mini-bar rip-off
As a Hilton Diamond traveler, I was disappointed when I was charged for the "complimentary" water in the mini-bar on the Executive floor. I am not concerned about the $5.17, but when I told the Exucutive Lounge person, who checked me out, she said the auditors would catch it when the hotel charges were submitted and she could not take the charge off. I was skeptical, but said I would check my Amex billing to see if a credit was applied. Of course, there was no credit when my bill arrived. They can keep the $5.17, but don't tell customers something that is not true, and something that I had never seen at other Hilton family hotels.
Actually, I would rate this hotel a "4" or "5" and the Executive floor is excellent. The Media Grill restaurant was good, but it was a little strange getting "hawked" by Shawn (our waiter) as we walked by in the Atrium. The cheese cake ice cream was a tasty treat.