Love the W Hotel - Hated My Experience In San Fran
I want to preference by saying I love the W Hotel. I have stayed at many all over the country and loved it each and every time I have been their guest. That is why I am so bummed to write what I am about to write. 
I started by making a reservation online. I found a deal that was stay one night and get 40% off the next night. Fantastic deal right. I called, made the reservation and arrived at the hotel within the next few hours. Upon checking in, they said that special was not reserved and my card got charged full price. Not a big deal. I simply pulled up the special and showed the gentleman at the front desk. He said he couldn't give me that deal. So I got on the phone with reservations and they put me on hold which seemed like forever and said they didn't have anyone available that could help me and they would call back. Did anyone bother to call me back... NOPE. The guy at the front desk continued to say there is nothing he could do about it even after showing him what I had reserved. Instead, the manager gave me $50 gift card for their restaurant. 
So the time came and I went downstairs to order my food, not only did they bring up the wrong dish, they charged me for it. 
The room was nothing special. They called it the "Spetacular" room and trust me... it isn't. The room was less than desirable. However, I did get a good view. 
My next trip to San Fran, I will stay at a different hotel. Even the Holiday Inn would have been a step up.