Some great aspects, some very mediocre
I don't want to reiterate too much of what others have said, but just touch briefly on some pros and cons to this location.
Pros:
- Great location, right by Michigan Ave/Magnificent Mile, Millenium Park, and just a few miles from Shedd Aquarium/Adler Planetarium/Field Museum
- Nice views from higher floors
- Spacious lobbies with multiple bars, food joints, and a small mall within a short indoor walking distance
- Bathroom showers are nice and spacious
- 24-hour fitness location
- Friendly and helpful staff
Cons:
- Internet is $10/night (I have to take off a star for this alone, even the cheapest of cheap hotels tend to have free wi-fi or hard-line ethernet!)
- Elevators can be woefully inadequate and cause 5-10 minute wait times, though in fairness I was here during a huge conference
- Layout is a bit confusing and the maps provided aren't the most helpful
- No room amenities, at least not in my room, which I paid over $250/night for after taxes (especially compared to the Comfort Inn & Suites around the corner, which had much better rooms for much lower prices)
- No pool or spa, though there are some expensive spas in the Illinois Center mall area
- Rooms are small and cramped for just two people
My parents had to stay around the corner and told me what price they paid and the amenities they had in-room. I would much rather have stayed there and walked for my conference needs, as it takes no more than 3-5 minutes to get from one hotel to the other.