Disappointed
As a regular Starwood member I was disappointed by this property, given its profile in downtown Dallas. I'll just give it to you in point form:
- Front desk couldn't find my Starwood number in the system, even though I'm a very current customer. This may have led to being assigned a poor room
- After long delays for check-in, I was assigned room 3131 - directly behind the elevator banks. Nobody should EVER have to put up with that much noise in a hotel room of this price.
- The room smelled off and there was an air purifier going full blast in there when I arrived. Clearly it had been smoked in. Also it was a handicapped oriented bathroom. Not a huge deal but again, no heads up by the front desk on any of this.
- Ordered room service using the door card and checked off a time slot for delivery - it was an early morning. My breakfast arrived a full 15 minutes early, barely after my alarm got off. I had to stumble out of bed and scramble to dress so I could let him in. I ordered the "fresh fruit" from the card - I got a single banana cut into slices - nothing else.
- I arrived back to my room after doing some business at about 3:30pm. The room had still not been made up. The maid came shortly after while I was getting changed so I asked through the door if she could come back. She never showed and the room wasn't made up that day.
- I went down to enjoy a quiet drink at the bar in the evening. Unfortunately this hotel only has a loud sports bar and no other options. Normally hotels of this size offer a quite lounge and also a casual bar to watch the game.
- Oh yeah, the wireless internet wouldn't connect and was essentially unusable. The front desk clerk was obviously used to this complaint and took it off the bill without any discussion.
As a Starwood member you will probably be better off at the Westin or a different chain altogether.