great hotel .. I am Starwood Gold and stay all the time .. but this hotel made me a hilton person now .. congrats steve
So I stay at the sheraton canal/tribeca all the time and love sheraton's in general .. staff here are great .. hotel is nice .. but as a business traveller paying $450 a night, 5-6 nights a month at sheratons in ny and another 5-6 nights a month in other cities I expect good service .. especially when there are problems which is the only test of great service i know .. whimpy of me i know !! However in last week's NY storms I found out what happens when they are under pressure .. staff were nice .. still love the location .. cant help it if the manager acted like a jerk .. after trying to get my reservation amended for a week before arrival with Sheraton corporate and 1-800 reservations telling me that Sheraon had me covered as a premiere Starwood Rewards Member the hotel happily billed me $450 for a night i didnt stay and when i raised the issue the manager told me basically it was my fault because his corporate reservations folks didnt send the emails they said they did to cover me .. so my fault his corporate people lied .. doesnt matter to me .. it is water under the bridge .. i am just a customer .. who cares about paying customers .. I am "hilton people" from now on .. it is only $20k or so a month or $250k a year to sheraton .. which for a $5b corporation doesnt matter .. maybe if 20 of us moved they might wake up .. aye ..