Difficulty booking in advance
Similar to Kathryn180, I too experienced difficulty in securing my reservation with this hotel via telephone. If someone at the desk is unavailable to take your call, you are not put on hold but instead prompted to leave a voicemail with your contact info, or to email them. This would be fine, except I had neither my voicemail nor my emails replied to. 
I was also hassled when I tried to lengthen my stay. 
While it is a perfectly fine hotel in terms of cleanliness, location, ammenities, etc, Im not sure that the service I received would justify staying here again.