Don't come here if you want a regular hotel room
I love small boutique hotels, but this one went out of their way to try and be trendy, different and not in the customer service business. 
After a 7-hr flight delay, I came in exhausted and just needed to get some quick work done, plan for the next day and grab some room service. Well, the small room (even by NYC standards, yet alone Chicago) had no chair for me to sit at to work, an iron that didn't work, room service that offered me 5 menu items (I called down and asked if I was missing a page, or if I could just get a small soup or salad --they said I would have to come down for that) and wouldn't even bring up a glass of ice water with the meal I didn't even want (you have to pay for the $4 bottle of water), no ice machine or water on my floor (note that is only on even floors) and a snobby greeting at the check in desk. I guess I wasn't trendy enough for the place. 
The next night I switched to a Hilton property and got everything I needed.