Horrible Customer Service
We're in town for the Dallas Market and everything here is in disarray. The building is under construction and to top it off, the customer service is horrible. When we discovered no towels had been left for us by housekeeping we had to call down to the front desk three times until someone finally brought us towels. The same thing happened another night when we needed extra blankets to pad the extremely uncomfortable pullout couch. 
A vent in the ceiling of our room constantly dripped water to the point that it soaked the carpet and created a puddle on the tile underneath of it. Luckily a maintenance man was sent to look at it on day two, but at 10 PM.
On a positive note, the rooms are spacious for the three of us that shared the room and offered three separate sinks and mirrors. We weren't bothered by the construction as we were at the Dallas Market all day, but, there's no excuse for poor customer service. Overall, the staff is slow and incompetent; we'll probably not be giving this Embassy Suites a second chance.