"Average experience"
Just had a great trip to the States and the only downfall was the San Diego hotel….long story, I decided to stay there for my last 5 nights as I was over moving around hotels. I did the upgrade but they could only do the upgrade for the last 4 nights – I wanted a downstairs room by the pool. Anyway this was fine, they arranged to move my bags the next day when we where out and I just needed to collect a key when we got back from our day trip to Sea World. Left reception feeling assured that this was all under control and thinking that all the previous comments I had read on trip Advisor where harsh or incorrect. We returned – went to the counter and she said here is your room key for 151 (this was on the 2nd level of the building…same level I was on for my first night) – I said well that’s not right as it was supposed to be 121 as per my highlighted sheet. Anyway was pretty disappointed with them and I ended up getting a ground floor room as requested but it only had a king bed so I had to get a roll out bed put in and which my 2 youngest kids had to top and tail in. Told them this was not what I paid a $30 upgrade fee for….agreed to refund the upgrade for all 5 nights. When I went to pay however it was only refunded on 3 nights – I queried and said I was told all 5 nights and then he said it was only for the time that you where in the incorrect room…so I said well that was 4 nights not 3. So they refunded for 4 nights. The staff where polite, Amanda in particular - we accepted that there may have been mis-communication between us and she apologised. 
The pool was very good at the hotel, rooms where ok – bathrooms quite small. I did think the breakfast was a drama. Everyday you had to wait atleast 15-30 mins for a table – most of the time we got in within 15 mins. The hotel has 217 rooms from memory and I counted the breakfast seating at about 47…not sure what they would do if they where fully booked. Menu items where the same the whole 5 days…no change in muffin or Danish flavours, same cut fruit…..it was ok but nothing amazing. Staff worked hard in there and tried there best but I think it was just a lack of staff issue and tables for the dining area.
I also noticed that the pool on the weekends was very busy due to the locals that are allowed entry. Make trying to get a lounger a little difficult.
Overall not a bad hotel but would think twice before I rebooked.