Average Hotel and Average Service disappointing
As someone who is loyal to a hotel chain/program you come to expect that they return the favor from time to time this was not the case at this property. I was intown for a business conference and had made my reservation well in advance. As a Platnium guest I arrived and to find that they were going to assign me to a lower floor which was almost street level and very noisy. I inquired about an upgrade and was told none available. I asked to speak to a Manager who arrived and did find me a better standard room on a higher floor and a corner room but still no upgrade. The room was okay but not worth $439 a night ! The Manager sensed I was unhappy and offered a $50 dining credit which was a plus but I was in town for 4 nights and the room really was not acceptable and I had to accept a double bed room vs the usual confirmed King Bed. I wrote Marriott to complain and got the usual standard reply back which is why I don't recommend this property to anyone .....espcially frequent Marriott guests!