Doesn't deserve such high ratings
The good;
Friendly staff.
Breakfast would have been good if it wasn't in the lobby while they renovate restaurant.
The bad;
Noisy bed. Asked the staff to try and fix it, but they couldn't do anything about it. We had to detach the headboard (the source of the noise) ourselves.
TINY room. I think we were really unlucky here - the pictures other people have shared make the rooms look reasonably sized. However our room barely fitted a double bed. We booked our standard ballet room over 3 months in advance. We paid the same as people in reasonably sized rooms. Seems somewhat unfair.
Noisy hotel. The walls are paper thin. I now know the people in the next room are looking to buy property. Not met them but feel like I know them intimately.