Not a Great Experience
Thie hotel was recently renovated and was very clean and updated, but the rooms were noisy - you could hear other guests, toilets, showers, and the hallway noise. My complaint every night was the noise air conditioner - it would clank loudly every time it cycled on and off. I tried running the fan all night the last night, but you could still hear the noisy compressor. I am a light sleeper, and this was annoying. The worst experience was their alarm system went off at 2:15 AM screaming THERE HAS BEEN AN EMERGENCY IN THE BUILDING - PLEASE EVACUATE THE BUILDING - BEEP BEEP BEEP BEEP BEEP, etc. The entire hotel was evacutated by the stairs, and everyone had to stand outside for about 45 minutes. When they let us back into our rooms at 3:00 AM, no one explained why we were evacutated. When I got back to my room, the alarms will still going off. Eventually I went back to sleep, but had to get up early for business. I did not have time to go to the front desk that morning, but asked the front desk what happened that afternoon. She explained their water pump failed, so if there had been a fire, there would've been a real emergency. I kinda thought that was crazy.... I asked if they were offering their guests anything in exchange of the evacuation - she said they offered free breakfast that morning only, or points added to their club account! GEE!! No notes were in the elevator or lobby informing me of the free breakfast, but I would not have had time to enjoy it that morning only, plus I was surviving on no sleep and would not have enjoyed it anyways. I asked if I could have it the next morning, and just received a rude NO. The hotel was in a nice area - the bellman were the nicest of the employees there. If I ever go back to Philly, I would chose a different hotel in that area of town.