Great location.
Great location for a hotel, that can't be denied, however a hotel cannot sell itself purely on that. First impression of the building was fantastic, beautiful art deco features, gorgeous public areas. greeting by reception staff was friendly but unhelpful. Our room wasn't ready despite our arriving at the check in time of 3pm. The man on the desk then told us he couldn't give us an estimated time that it would be ready because if he did and we returned and it still wasn't ready it would give us cause for complaint! We were left in limbo with our hand luggage to wander in the local area and get a drink from a local diner after travelling for 19 hours. An hour later room still not ready, then some confusion as he realised this room wasn't going to be cleaned until late evening, tried to allocate us another room, also not ready, told to wait in reception and he would come to us as soon as ready. Another hour passed, asked another member of reception staff who found a room that was ready and finally gave us this one at 5pm! Room had lovely art deco features, fantastic views but despite a recent refurbishment it was shabby. Tile paint peeling off in the bathroom and an ineffectual shower. Tiny wardobe space and no drink making facillities.
Concierge very unhelpful when enquiring about how to get 911 memorial garden passes, she was more interested to try and sell tickets for a boat trip which included passes than helping us with the enquiry. 2 lovely irish lady guests in the business centre helped us get online and we booked passes within 3 minutes, something the concierge could easily have done or advised where and how we could do this. Stay if you want to gaze out of the window all day. Other hotels are just as central and probably will provide more facillities and better service. Disappointed.