I expect more from DoubleTree
The room was for the most part very well appointed and we had a nice view of the courtyard, but furniture surfaces were dusty. However, the bathroom maintenance left a little to be desired. We stayed at a Hampton Inn just before our one night at DoubleTree, and the housekeeping staff did a much better job there. The bathtub fixture was installed crooked. Parking was ridiculously expensive - we had to stay here for a last minute emergency and were there for less than 24 hours, but we were charged for two days of parking. The in-room literature said that you could cancel the USA Today paper and receive a small refund on your hotel bill. I wasted time for several minutes on hold to make this request, only to find out at check out that the information in the hotel binder was incorrect, and there was no refund offered. However, the manager had not bothered to take care of this misinformation. For my trouble, I was offered chocolate chip cookies. Although the desk staff were very kind and thoughtful, clearly this hotel has a problem with its leadership.