Light's out!
At least once a year I book a hotel in downtown San Antonio for either the wife’s birthday or our anniversary. Typically we try and stay at the better hotels, and I’m sorry to say the Valencia experience has been the worst we’ve experienced. I had never had an experience where the electricity goes out! Well, it did at the Valencia. Complete darkness. No AC. No hot water. We had to check out early the next morning, sweaty, dirty and had to cancel birthday plans for the day. I sent them a comment card and 2 weeks later I have not heard from them. I even signed up for their VVIP and nothing. And I dropped almost a grand with hotel, bar and restaurant expenditures. I figured at the very least, they would have responded to my comments. San Antonio has a plethora of awesome hotels on the Riverwalk and I would recommend others in lieu of the Valencia.