Would not recommend
We stayed there only for one night (Saturday) before fashion week, so i imagine the hotel was probably more busy. But the overall experience was a bit like staying at the busy train station. We arrived at the hotel st 1.30 p.m. the wait for check in was 10 or so minutes. The girl informed us that our room is not ready and please come back at 3. OK the check-in time is 3 p.m. but normally most large hotels can give you a room by 1.30. When we came back at 3 p.m. and after staying in line for another 10 minutes we were told that our room is still not ready and come back in an hour. No explanation or apology was offered. 
Waiting for the elevator takes A LOT of patience so be ready to wait and wait and wait. 
The gym is $10 and the pool is $10. Funny that they call it hotel amenities when you have to pay for them separately. Why stop at the gym, maybe they should charge for the elevator say a buck per ride and if customers dont want to pay they can use stairs.. 
The concierge (we only dealt with the older gentlemen) was as helpful as "tourist information" center. When asked to recommend a place for brunch with outdoor seating on Sunday the only suggestions was sarabeth's - this place is in every tourist guide; yes its good but on Sunday if you want to get a table you need to wait for at least 1 hour! 
The rooms were good; large and comfortable. Wif is paid for service ...so annoying.. 
NYC has a lot of great hotels but this one is not it. Yes it has a nice bar and its buzzy but if you want a nice service and a smile and maybe something a little more exclusive and intimate this is not the place to stay. There are better places to stay in the city. 
P.S. Just a note to say we did use our starwood points to book this hotel, so maybe that's why we got