"Not prepared for large groups"
I attended a large group (@2000 in attendance) conference over July 4th July 2012 at this resort. We drove from Las Vegas and upon arriving at about 3PM, we found it very difficult to even find where to go to register once on the property. After about a 30 minute wait to check in my husband and I were fortunate to get our room right away as others we overheard had to wait until their rooms were "prepared". We booked and were promised a king size bed, but when we got to the room it had two double beds! Fearing having to wait a long time for another room, we just opted to stayed there. When my friends from the convention and I tried to get a meal Thursday night, we went to one of the three restaurants on property and the lines were horrendous. KNOWING months if not a year or more in advance that a group of over 2000 would be staying and EATING on property, you'd think they would have hired extra waitstaff to accommodate the crush of diners that would descend on the places to eat for breakfast, lunch and dinner times. Not the case. We had to wait long times to even get a table, then we had to bus it ourselves from the last diners, and there was an even longer wait to get a menu and even longer to get served and get the check. PPPlanning if you ask me. They could have had a few extras to work the shifts they knew would be swamped but they opted not to. So we had to wait.
The grounds were very beautiful I'm sure in their prime, but many of the roses were dead or dried up and it was a LONG walk from the first room we were in to the convention center and I got lost coming back every time! SIGNAGE other than big maps would have helped a lot! Speaking of rooms, the first room we got with the two beds was clean but very tiny and cramped with an old TV. There was a gap under and down the side of the door that was at least an inch and a half all around that let the sun in and the noise and the cigarette and CIGAR smoke from our very inconsiderate neighbors. We called the front desk to confirm that we were in NON SMOKING rooms and the very helping receptionist confirmed that indeed they were non smoking. We asked the neighbor to move down or to please not smoke in front of their room as the smoke came right into our room. The woman did move down a bit. The husband told us to "put a towel under the door!" HOW RUDE!! My husband had throat cancer and the last thing he needs to be around is smoke blowing directly in his room! My husband called maintainance to see if they could fix the door. They seemed very concerned and sounded like they would take care of it. Filled out a report and everything. Nothing happenend. The next day when the man was smoking his cigar in a chair on the deck of the walkway in front of our rooms, I asked his very nicely to please not smoke. I told him it was a non smoking building and asked he if could possible move away from the door. Again he was very rude and refused to stop or move. Finally my husband called the security who drove by but said nothing to the man, the finally the manager who was very helpful and got us moved to a much nicer room for our last night. It had a king sized bed and was in the newer tower building (but on the first floor) right next to the convention center where my activities were. It was a great room, two sinks, a desk, a table and chair, a lounge chair and a patio that led to the pool and hot tub. It made the last night much more tolerable.
The walk to the Mall was pleasant and we did that a couple times, but I don't think they'll ever have to worry aout us staying at the Town and Country Resort again! My husband kept saying, "we should have gone to the Courtyard" by Marriott just across the street! Maybe next time!