LAZY STAFF, HORRIBLE CUSTOMER SERVICE
I was forced to stay here for a conference I had at the same hotel for a week. Upon checking in I was double charged for two weeks instead of one. That was $1000+ gone from my account the associate at the desk didn't seem to care and didn't bother to even get a manager. When I asked for one I was told he's on a call and will ring my room when he gets off. The next day I told the housekeeper she can clean the room. Upon coming back from being in meetings all day my room was the same way I left it only to have a new bar of soap. When I called the front desk they informed me housekeeping was gone for the day and they will send someone up first thing in the morning. The day left and came again and still no housekeeping but a new bar of soap. SMH I attempted to order room service which is $17+ 20% tip+ $2.50 room fee an hour later my two pieces of bacon and two pancakes arrived cold. FURIOUS at this point with the lack of service I was receiving from this hotel I went down stairs and asked for a manager. Of course the manager sent housekeeping up to my room to clean it properly and offered me free breakfast vouchers for the rest of my stay but didn't address the issue of me being double charged when asked about my refund I was told that was above his pay grade and to call customer service. WORST Hilton I've stayed at. I rather sleep in my rental than to stay here again.