Super-extraordinary Customer Service
This is my first stay at this hotel and I must say that I have never had the kind of customer service that I have gotten from Lauren at the front desk. When we checked in, the room's ice maker didn't work so she moved us to another room next door. We were waiting for a one-bedroom suite which we wouldn't be able to move into for a few days. When one of these suites became available, she quickly accommodated our move to it. But the topper was when we came back from a grocery shopping trip with a cart load of food to find that the elevator wasn't working. Since our suite was on the second floor near the stairs at the end of the hall, Lauren told us to move out cart down there. Then she and another employee gathered handfuls of our groceries and helped us take them upstairs. She even put perishables in the refrigerator for us! If you ever need anything, Lauren is the person to go to at the front desk. I will be staying at this hotel for some time and look forward to my stay.