The worst deal of my life
1 - Phone could stop blinking when no voice messages are left;
2 - Window light blocker could really block the light entirely when the morning comes;
3 - Computers for guests could have a chair, since the 20 minutes timeout is already set by the login system. Also, when one computer is broken (two left for use) for the entire week with no resolution, the waiting line gets very annoying and you realize the hotel is not very interested in solving the problem;
4 - Courier charging 02 dolars everytime you receive a package is ridiculous. And since they don't charge your room directly, you just realize it's a forced gratuity;
5 - The same with the luggage helper. Forced 02 dollar chargings to every case or box you need help taking to the room. I would probably give the same or more money as tip to the doorman, but since the gratuity is forced, it makes the experience very frustrating;
6 - Filling all refrigerator spaces with cans to avoid guests using some space with personal items is way too miserly. If the guest brings something and wants to keep it cold, you are forced to re arrange the cans and the room will be charged as those beverages have been consumed. The charges have been cancelled during check-out but the guest still hears a "Hope you don't do it next time". Really?!? Is the guest a child that needs to be educated to not CHANGE the CANs organization to keep a simple bottle of water cold??
7 - Room air conditional simply does NOT work. It's based on the actual temperature. But if you set to 25C degrees, it will turn off and never turn on again. If you put 1 degree down (24C), it turns on and never goes off, turning the room into a freezer in less than an hour
8 - Cleaning lady does not clean the room. I managed to find trash in the middle of carpet, like pieces of plastic, so she didnt swipe the room. And the trash can, full of trash, was left untouched after the service, so I can only think she is no interested in correctly cleaning your room since there is no way to force gratuity like her other colleagues at the front desk.
Worst experience of my life.