Not what was expected
I checked in yesterday for an 11 night stay. Check in was quick and pleasant but the room (studio) does not meet expectations. I was not given a room option during booking this property and I was put into an old run down studio with dated furniture and a below average condition overall, I guess its fair to say that it has seen better days, the night was short with the noisy neighbours and loud A/C and some other rattling noise! The front desk was very helpful and polite nothing bad to say about their level of customer service and willingness to help. I have been promised to be moved to a new room today and been asked to leave all my belongings packed so that i can be moved when I am out today; lets hope they don't forget my expensive dietary food in the fridge! So fingers crossed and hopefully I can rewrite this review tomorrow and give credit where credit is due especially after i found out that my platinum rate is higher than some providers offer for this property.