Lustre is tarnished
4th annual trip and stay here: rooms, property, views & staff certainly remain wonderful. However, rates had doubled to $665 for twin ocean view room since last year (and for that matter since sister-in-law stayed 2-weeks ago). We made reservations 1+ month ago and when medical situation (surgery) came up we were told our payment was "non-refundable." So, we made to trip: at check-in we were informed that the room type we'd paid for was unavailable, but an upgrade to a suite was = another $100 per night. The suite was very nice, but a couple of features were broken & looked at by staff, but not repaired while we were there (3-nights). Even though we had purchased a stay-two-nights & get 3rd night free package it apparently didn't include the "upgrade" which we learned at check-out. What a scam! A fifth stay here is very doubtful at present.