The worst hotel I have ever stayed in
What a nightmare, from the moment we arrived to the moment we left.
The rooms were not equipped with what was advertised on the website. We should have had 2 double and one twin room but got 3 doubles. The staff were rude and refused to change the rooms.
Everytime we left all of the 3 rooms we could not reenter the room. More than 6 times a day for each room we had to go to reception in person, wait for a lift get down to reception, que for 20 mins, tell them again about our locks, wait for a lift, go back up, sit in the corridor and wait for a security guard. Six times a day on 3 rooms for 5 days!
The coffee shop (starbucks) only had decaffinated coffee, for the whole 5 days. They only had saccarine. when I asked for sugar the lady told me that she wouldnt put out sugar until all the saccarine had been used.
I waited for 2 hours for a hairdryer. There was no safe. The window in my room would not close and snow was raining in on the inside of the room. It took until 2am to get someone come look at it and fix it.
I could go on for hours. This place is a joke.