what a rough sunday....
Got there at 1:50 on a Sunday. They said room isn't ready but here are the waterpark passes. At 4:00 I came out to get room while my husband stayed in the waterpark with
our two kids. I was shocked to see the line was clear out in the hall way. I ended up getting to the front desk at 6:00 - 2 hrs it took me. I was freezing because I only had a towel wrapped around me. Here's the good part...when I got up to the lady she said my room wasn't ready yet. What???? I've been standing in this line for 2 hrs. They took my # and said they would call when the room was ready. NOTE... I had booked our reservation 2 weeks prior to this. There were people that had just booked theres that day, but because they were in front of me in line they got their room first. I was told I could have 15% off and free breakfast. We ended up changing in the grose waterpark bathrooms and then going to the restaurant in the hotel. At 7:15 we still hadn't gotten a call that our room was ready so my husband went out to check on it - since we were still waiting for food which took an hour to get (food was good though.) It still wasn't ready so they gave us a coupon to get our dinner free. At 7:30 they ended up calling to say it was ready. We didn't even get to our room til 9:00 since we were in the restaurant. Now the room......lightbulb in big lamp didn't work, refrigerator never got cold, clock didn't work, and worst of alll the toilet wouldn't take the toilet paper down with it. I told everyone not to do #2 in there because it would never be able to handle it. At 6:00 A.M. my husband had to go to the front desk to have someone come and fix it. The guy ended up flooding the bathroom. How disgusting!!! He did mop it afterwards. The walls were so thin. People were so loud out in the hallway. Now the waterpark..... our kids did enjoy it. The wait for tubes is ridiculous though. Get more tubes!!!!. The pizza is paper thin. By 2:00 on Monday our kids were coughing so bad from the chlorine that we had to leave. Tuesday morning they were still coughing. Anyways, they ended up giving me $46.00 off my bill and two free meals. I know for a fact that we will not be back!