Cozy room; Average Service
My first impression of this propery was very good based on the photos. The hotel looks very boutique which I would not have expected from a Best Western property. I got a terrific rate and the location is fantastic if you are going to be Broadway show hopping, which we were. Upon check in, I was sent to a room that had HAIR in the shower. Being that I'm in the hospitality industry, and I didn't want to be ungrateful for my great rate, I just asked to be moved to another room. I was moved to a corner room where there was more hair in this bathroom than the last. I was kind of disappointed, but nevertheless, asked to be moved again. This time I was going to be moved to a courtyard room that smelled of smoke, so I opted to go back to the corner room and have housekeeping come up and clean the bathroom. The security man who was on duty was very nice and assisted me as well as a member of the housekeeping staff. 
The rooms are teeny, tiny but overall for the 4 nights I was there, I had a very cozy stay with my daughter. 
The Pros: Great Location, trendy lobby, nice housekeeping staff and bellstaff (or door staff) not really sure what their function was, in-room digital safe was convenient, great shower pressure.
Cons: Front desk staff is NOT friendly or welcoming, unresponsive to guest concerns, seemed overwhelmed by the amount of check ins, blamed other members for issues, for example: DO NOT STAY IN A CORNER ROOM if you NEED internet access! Internet DOES NOT work! I was told, "Yeah, that's because you are in a corner room why your internet does not work because of the metal". Really? I didn't get any apology. Advise guests of this. I heard from other guests that internet was generally slow except in lobby which is why, I imagine, lobby was always packed with people on their laptops. Hallways are too hot, A/C unit in room is extremely loud, elevators are too small and take forever. Upon my check out, the agent did not smile or thank me for staying-she seemed annoyed that she had to walk to her bank to refund my deposit. 
All in all- the room was adequate enough for my trip but the service is not so great. iCARE was not in effect at this property and training is desperately needed.