Wonderful Location, Uncomfortable Bed
This hotel is in a great location near shopping, restaurants, and across from the Chicago RiverWalk. The standard rooms are small especially for two people. We were there for six days for a university reunion. It was difficult to unpack due to lack of closet and drawer space. I had to leave my clothes in the suitcase, no luggage racks so I used an ironing board to set the suitcase on. The view of the Chicago River was right outside our window and it was truly beautiful at night. The bed was uncomfortable, we had to pad it with two blankets under the sheet which made it hardly better but that was the only suggestion that the staff could offer us! It was cold, the heat had been turned off as it was the first week in June, but it was raining and 47 degrees the day we arrived. In the hallway is a concierage closet where you can help yourself to extra blankets, pillows, and other supplies. This was a good idea, we needed extra blankets and wore a sweater in the room. The staff had no other solution for keeping warm. There is a Keurig pot in each room for tea or coffee. The elevators are quick and there are lounges where you can watch TV and have complimentary teas and coffee up to 4pm I believe. The restaurant in the hotel is very good. The negatives were small room (well appointed and clean however) and hard bed, no heat. The bed was a big negative for a hotel as we did not get good sleep, hard mattress caused sore muscles. An upgrade in room size might be more comfortable. The location again is super good...walking distance to Art Institute, major stores, theaters, restaurants, and transportation.