Very Nice Property (Lengthy Detailed Report)
I find many advantages to spending hours looking over TripAdvisor reports to help me select vacation properties. This time, I was again rewarded for taking the time to do this before selecting Travaasa Austin for a quick getaway to celebrate a birthday milestone. Therefore, I want to pay it forward to other potential travelers and give the best details I can to help you decide whether this is the place for you.
Overall, we are very happy to have made the trip from Dallas to Austin to stay here back in August. First, I have to say there appears to be a very responsive Manager in Tim Thuell. I emailed him before and during my stay and he always came back to me almost immediately. You'll be hard pressed to find this at almost any high end property. Kudos for that. Tim helped me secure a lovely birthday cake since we were spending the day on the property for the birthday event. 
Also, I sent an idea for an "experience" activity for the resort and though they weren't in a position to try it out for our stay, they promised a lovely tray of choc strawberries and sparkling wine on the day of our arrival for the idea. Unsolicited... and nice. I did need to remind them that this was promised to me when I arrived but once I produced the email showing the offer, it was brought promptly to my room. Again, I'm nit picking here, but the champagne bottle was brought by itself and not in an ice bucket as is typical. Since we didn't get back to the room until much later in the afternoon, it needed ice. But no bother, I walked down to the kitchen area and requested a bucket full. I must say I found the kitchen staff always friendly and accomodating. Good people for a service environment.
The property itself is lovely. Exactly as you'd imagine a Texas Hill Country place to look. I immediately felt the tranquility of the place. The rooms are very nice though not what you'd call luxurious. But every amenity I needed was there. TV, coffee maker with fresh ground coffee, robes, nice linens, toiletries, etc... Would have been awesome to have a mini-fridge for leftovers etc.. but I can understand the business decision to not have them. Unfortunately, the lamp was broken and the lights over the beds were missing their halogen bulbs but this was only a small miss in otherwise nice housekeeping and maintenance of the rooms. We stayed in the Casita area down by the Spa and pool so it was a great location on the property. 
We booked a Canyon room which is supposed to give the best, most expansive views of the area. And, for the most part, it delivered that. The trees have grown up significantly enough that it's not quite perfect in terms of view and I did hear some other guests kind of complaining a bit about that but I still think the view was overall good. You may want to consider whether view is important to you as the Canyon costs more than the Trail.
We both had spa treatments and found the staff and process very good. No complaints in any way here. As with almost everything on property, gratuities are billed automatically. Some might find that good and others might not. For me, it was fine as I had no reason not to feel the gratuity was appropriate for what was provided.
We spent the majority of our time at the pool. Absolutely gorgeous!!! I highly recommend the Margaritas from the pool menu as well.
The experiences offered were fun. We did archery, sketch and draw, guided meditation. I like the basic concept. You can do one of these activity jaunts without it taking up your whole day. Most are about an hour to 90 minutes.
The food was mostly good but occasionally missed the mark. Again, no meal was bad but some were better than others. Service was always friendly and responsive.
Now there was one thing that I found cumbersome in the execution. It's something you should pay attention to if you plan on mixing the Your Travaasa and Total Travaasa pkgs. On what sounded like good advice from the reservation agent at booking time, we mixed the Your Tra and the Total Tra. (The Total Tra includes all your meals whereas the Your Tra does not). I thought since the Birthday was on day 2 of our trip, we'd just spend the day on property and do spa and activities and dinner that night. So I select day two to be the Total. But, upon arrival, it was told to me that my Total Tra day didn't start until 3pm of the second day. So, that meant you'd have dinner only and then breakfast and lunch the following day covered by the plan. Well we were leaving on the following morning after breakfast. So, they promised to credit me back my lunch from the day before if I didn't eat lunch on departure day. Well, logically I understand it but it didn't work well for us. I ended up not seeing the corrected credit card charges until I emailed them once I got home. But, they did jump on it when I contacted them. My strong suggestion is that you either do the Total Pkg or the Your Pkg and don't mix. Too hard on everyone.
There is WAY more good about this place than bad though there are small areas for improvement. You find the desire to do well by almost all staff. I only encountered one person there that I didn't think well suited to their role in hospitality. I'd like to give special shout out to Ashley, wonderful server in the kitchen, Adam at the front desk who recommended County Line BBQ when we asked for somewhere to eat off property, John at the front desk was very helpful too, Janis is the spa was wonderful on the Swedish massage.
I hope we will have another opportunity to visit this property in the future. It's definitely a good overall "experience".
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