too many to a room
When we went to check in service was a little slow. We got our room but much to our surprise when we entered the room it had already assigned to another guest!! This has never happened to us in all the years of traveling. We then had to go down to the lobby & get a new room. We had to wait again & staff just said "Oh, sorry." 
We were hoping for a speedy check-in because we had another engagement but it didnt happen and we were late!