Lots to like -- but one huge flaw
In so many ways, a lovely hotel. The bathroom and ammenties are first rate. But I cannot stay here again. The bedding was so overly starched and crisp that I couldn't sleep. They looked beautiful, like a tuxedo ready for the big event. But they were so stiff and hard -- honestly -- the sheets rattled when I moved. My eyes were swollen and inflamed all the following day.
Even worse, upon returning from my trip, I tried reporting this to the hotel franchisee. In spite of three attempts to talk to him, he never responded. Corporate tried to intercede, but they never were able to get a response. If I could have gotten some assurance that they would give me less starched sheets the next time, I'd return. But since they won't respond, I'm done.