Everything done halfway, start to finish
Last minute trip during a busy week in Houston meant I wound up at this property. I'm an Elite member of the Choice Rewards program, but Choice isn't my first choice. But it was available. 
First sign of trouble was when I arrived in IAH. Got in about 9pm, needed to be up at 6 the next morning. Chose to stay at an airport hotel for a reason. Convenience. Called the hotel for the shuttle, figuring that since it was an AIRPORT hotel, they'd have a shuttle running on a regular schedule. Wrong. I was told that it would be at least 30 minutes before they'd be able to send a shuttle. Incredulously, I asked why. I was told the driver was off on another run? Where? To Hobby Airport maybe? 
After about 25 minutes, I noticed a black SUV pulling through the shuttle pickup area. I wondered to myself why someone picking up friends or family would come into this area. Then I saw the sign on paper in the window. "COMFORT SUITES". Groan. Really? I'm getting pickup up in an employees personal car? Can you say "liability"? Fine, I need sleep, I get in the car. On the way out of the airport the driver is talking on his phone to the hotel. He tells them the police stopped him, and if they don't have a placard for the vehicle by tomorrow, they will be cited. How professional. 
A minute later, the hotel calls back. Apparently another guest has called for a pickup. The hotel has already shown that they don't value MY time, so the driver turns around and goes back to the airport to pick up the other guest right away. Thanks. By the time I finally got to the hotel, it had taken over an hour to get from the airport to my airport hotel. How professional. 
The lobby was busy, and the two young ladies working the front desk were easily distracted. Every time someone walked in, or the phone rang, the customer they were working with got ignored, and the phone got answered. Again, thanks for valuing my time. 
 I finally got to my suite. As I opened the door, I was surprised how empty it seemed. It was a good size suite, but when built, the managers chose small furniture. They went cheap, and purchased furniture designed to make a small hotel room look bigger. This furniture did the opposite. when the door to the bedroom was open, it blocked the TV in the main room. So if you take your family to this hotel, you can't have the kids in the main room while you read in bed unless you close the door. Good thinking. Cost cutting at it's finest. 
I had a good time listening to my upstairs neighbor placed the floor because the sound carried well. My room was on the front side of the hotel, so the cheap construction allowed copious highway noise in all night. If you are crazy enough to stay here, get a room on top floor, on the back side to the property.
So since there's nothing in walking distance, I ordered a quick bite to eat. After all, I had a suite with a large kitchen area. Microwave, and a cooktop stove. The refrigerator was not a full size unit, instead it was a cheap large dorm style unit that needed defrosting. But that's not the best part. As I was waiting for dinner to be delivered, I thought I'd get out a plate and silverware. Despite all the cabinets and cooktop, there were no cooking or eating utensils in the suite! What the heck is the point of having a kitchen with a cooktop if you can't cook? No plates, no glassware, no cutlery. The plastic fork and knife, plus the plastic cup from the bathroom was my fine china for my late dinner. Stay classy Comfort Suites!
All I asked for the next morning was a shuttle to take me to the airport on time. I'll give them credit, that actually happened. Of course it was in the black SUV, still with no proper signage on the vehicle. 
If you like everything about your stay being done halfway, this is the place for you. Otherwise, do better than I did, stay elsewhere. I need to plan better so I can use my guaranteed availability with the other hotel chains that I have elite status with as well. I won't stay here again!