Very disappointing!
Because of my Diamond status with Hilton Honors, I was told that my room was upgraded. If that's the case, I'd hate to see the room I was originally assigned. The Waldorf used to be one of the top hotels in NYC. However, it appears that the rooms have not been updated since the '50s. The wallpaper was peeling, carpet was dirty and worn, heating/air conditioning did not work. No matter what setting, the same lukewarm air came out. My hot water did not work in my shower. I called once, waited 15 minutes, then called again. Still no maintenance after 45 minutes. I finally took a cold shower. I would never stay here again, even if they offered me a free room.