PLEASANTLY SURPRISED
Booked the Crowne Plaza Downtown for a girlfriends weekend getaway. The weekend we plan to go was also the same weekend of the Classic Football Game, so there were not a lot of hotels available downtown at a good price, so when I found the Crowne Plaza for the price I was very happy. Well the best thing I can say about this hotel is the customer service! I travel a lot and I can't remember better customer service than that we received. The hotel is older,but rooms are clean, clean, clean. All rooms have been upgraded, and they have flat screens, iron, iron board and coffee maker. The shower has great water pressure and they give you lots of towels so you don't have to ask for them like you do at a lot of hotels. The hotel is located on the outskirts of downtown, maybe about a 15 minute walk, and the trolley is located behind the hotel, but they offer a shuttle that will drop you off anywhere downtown, and they give you the number so you can call them and they can come and pick you up, and they do it with a smile. The lobby has a lounge and the bar offers happy hour specials, and they serve great food !We had breakfast there and it was very good. 
I can't say enough about the customer service we received from the shuttle drivers, front desk, bartenders, housekeeping, room service, and bellhop everyone really did an outstanding job. Shout out to Reginald, Love, Kenneth, and Bob for going the extra mile.