Old worn out old rooms
I have stayed in many Hyatts and this property is way below the level of every other Hyatt I have ever stayed at. Although the property has a good location and the service was average for a Hyatt, the rooms in particular are not well maintained. I stayed four nights. My first room had a TV from the 1990's and a bathroom from probably the 1980s with a tub drain that was so slow the tub would be overflowing before you finished your shower. I requested to be switched rooms and my second room was identical except for a flat screen TV, but this one had a toilet that would not flush. There is something wrong when the basics aren't being delivered. Hyatt needs to complete a major renovation of this property and should have done it a decade ago. I wouldnt be surprised if in the future this property is no longer branded a Hyatt. There are better places to stay in Jacksonville.