Yolanda
We arrived too early to check in so the only room available was a smoking room. Yolanda let us check it out, but it was a too smelly for us non-smokers. She indicated there would be more of a choice after the 12:00 noon checkout time. We came back and she was able to accommodate us. I was unaware of the fact that when you book through Travelocity, you aren't guaranteed the type (non-smoking) of room you requested. Yolanda explained all of this and was still able to arrange for the type of room we requested. Yolanda was great!