Disappointment with the airport shuttle!
Great disappointment with the hotel airport shuttle! I arrived at the airport and found out that the courtesy phone call booth does not include Hawthorn Suites. The hotel required you to call them upon arriving (they do not allow you to book in advance via email whatsoever which I emailed them 2 weeks before my arrival and received a reply that I must call them personally) in order for them to pick you up from the airport unlike Hampton Inn. I was waiting at the hotel shuttle area and I saw Hampton Inn van came 3 times to pick up their guests. I almost wanted to forgo my hotel reservation and board the Hampton Inn's van. Waiting in the cold. So when I called them on my cellphone, guessed what 'engaged tone' (umpteen times). Finally, I took a cab them which cost me US$33. When I feedback to the front desk, he didn't even try to explain and just smile at me. It seemed that he didn't care. Sad.
The reason I booked this hotel was because of the airport shuttle. Cost-saving I thought. Who knows I paid more! I will not stay there again for sure!