If I could give it a NEGATIVE 5 stars I would!
My husband and I booked this room for 2 nights in advance because the location seemed good and the price was right. We weren't expecting anything fancy, just bare bones but safe and comfortable. Believe me when I say we are low maintenance and it would take A LOT of horror to turn us away from a hotel. Let me also just preface this review by letting you know that the two nights before we checked into this place we stayed on the Ft. Worth side of town in another Super 8 which was really wonderful so I really had a side by side comparison! We arrived late on a Thursday afternoon and were horrified when we pulled up to find that the location was seedy at best and the placed looked absolutely nothing like the pictures posted on any of the websites we'd visited prior to booking. When I went to check in, the lobby was practically empty and a young and very uninterested (aka not very customer service oriented) kid was behind the desk listening to his Ipod. While I was waiting for him to notice me, a homeless man came by and started digging thru the garbage can! That should have been our first clue but still we checked in and made the trek up to the second floor (outside and stairs only, no elevator). The second thing that turned us off about this location was that all of the rooms were accessed outside and a lot of unsavory type people were hanging around the walkways and in rooms with the doors open. It looked like a halfway house parking lot party rather than a Super 8 (trust me when I say this because I live in another big city and this had to be bad to scare me). Once inside we noticed that the room had nothing on the walls to cover the 20 year old paint, the carpet was ripped and stained, the bathroom was absolutely filthy, the desk chair was covered in stains, there was no comforter or fitted sheet on the bed nor was there a microwave or refrigerator as described on the website. We also couldn't seem to locate the WiFi they promised. We sat down for a minute than realized there were probably bed bugs and jumped up and I immediately called down to the desk realizing I couldn't deal with this place and wanted to cancel and leave but it just rang and rang and no one answered. We quickly decided we had to go because not only was I uncomfortable staying there but I couldn't shake the feeling someone was going to steal our rental car downstairs! So I got on the phone with the corporate Customer Service for Super 8 and explained to them how disgusting and horrible the whole thing was and that I wanted my money back and I wanted to go to another hotel. They told me to go down to the lobby and explain the situation to them and that if I had any problems to call them back directly and file a complaint. So I went down with my husband to find that at about 6pm they had already locked all the doors (not a good sign) and the reason I couldn't' get thru on the desk phone was because the kid was back on the Ipod. When we finally got his attention ringing the bell and banging on the door, I explained to that I wanted a refund and the place was the most disgusting thing I'd ever seen. Needless to say he didn't look surprised AT ALL, which is pretty sad. He then argued with me and I explained that I'd already spoken with the corporate office and he was going to refund me and I was leaving. Then he went in the back room and started making phone calls. Finally he asked what was wrong with the room and when I started rattling things off he grabbed a key and started walking out of the lobby. My husband called after him and asked where he was going. He looked at us blankly then we finally realized he was going to check the room. Well this really set me off and I started barreling after him telling him he couldn't just enter the room with our personal belongings without clearing it with us first and that it really didn't matter what he found because he was refunding me and I was leaving. So of course we had to follow him up and point everything out (which he didn't have a single comment on nor did he seem very concerned) but he finally just said bring your stuff down. So he ran out and we lugged our stuff back down to the lobby where again the door was locked. At this point I noticed what appeared to be the owners quarters behind the office where an entire family was sitting so for the life of me I cannot figure out why the kid spent the entire time on the phone instead of getting the owner out there to deal with me directly. Finally after much argument, where he wrote cancel on all of our paperwork and told me that the had only pre-authorized my credit card so I'd see it fall off in a few days. This just happened so I'll be watching my card like a hawk the next day or two to see if I'll need to involve Super 8 corporate again or my credit card company to get this straightened out. I just couldn't wait to post a review that might keep someone else from making the same mistake I did because it was that bad! We ran out so fast we didn't take any pictures but I really wish we had because you'd have to see it to believe it.The next day we drove by the place again and this time there were cop cars out front so I'm really glad we went with our gut and got out. I don't believe for a second that the pictures posted on these websites aren't either 20 years old or doctored and I also don't believe for a second that any review higher than a 1 isn't planted. I can't believe that Super 8 hasn't closed this place down and lets them keep their name. All I can say is DO NOT STAY AT THIS PLACE! There are plenty of other nice Super 8's in the area for the same price. We left this one and went to another one about 5 miles away that was the same price and a world of difference!