Worst W Hotel in the country for service
I have had the privilege of staying at a lot of W Hotels around the country for work and stayed at your W Hotel in Hollywood this past Monday for the second time. My first time was very enjoyable and I was excited to come back for a quick stay on my Birthday. I booked the room about a week out and used one of my 10 “suite upgrades” to secure a cool corner room. I stayed in a different suite last time I was through and was toughly impressed by both. 
So while I was impressed with the rooms I have never been so disappointed in a SPG hotel. 
Very poor service was extended to us as we pulled into the hotel and it was very obvious that the Valet did not want to help us with our bags and park the car. The lousy service that was extended to us as we parked was outdone by the experience we received when I checked in. One gentleman was helping two very drunk girls as they argued about their bill, another lady was helping a middle aged customer check in and 5 sets of customers waited patiently. As the two drunken girls got resolution on their bill the gentlemen waived a hot girl up to the front and preceded to help her. In his defense it was hard to tell where the line started but he didn’t ask who was next – it was apparent he was there to help the ladies. Upon checking in we were offered a condolence for our long wait but very little actual empathy or desire to serve the next customer better. That night we went out to dinner and returned on Sunday evening around 8:30. We grabbed a drink at the hotel bar and were looking for a seat only to find they were all “reserved”. There was not one person sitting in them w/ bottle service but we were not allowed to sit down w/ out a bottle. I asked the front desk about it and got a shrug of the shoulders.
The next day; Monday we headed up to the roof to lay by the pool. Service was even poorer up there than we received the day before. They had a photo shoot going on that disrupted the pool, and service was by far the worst I have ever experienced. I know you have a company “manage the pool and club” but as a guest of the hotel in which you tout the pool on the hotel website it was a major negative.
I will be back in the LA area and will be staying at the SLS from now on. I am a huge fan of W Hotels and stay as many times a year at them as possible but sadly this stay left a bad taste in our mouth.