Second-rate hotel charging first-rate prices
I stayed at this hotel for four nights during a business trip. The hotel was extremely noisy, and I was woken up every night (between 1am-3am) either by people shouting on the corridor, having a phone call right in front of my door, or having a loud conversation at the ice dispenser/soda vending machine which was located right next to my room (and was about as noisy as an A/C unit). The walls are too thin, so you can hear everything that's going on outside the rooms. The experience of my colleagues, who were staying on different floors, was similar. The rooms aren't bad but certainly not upscale. The elevators are old and take forever. The staff wasn't rude, but not overly friendly or helpful either. On the morning when I left I wanted to call the reception to tell them to call me a taxi, but nobody picked up. For $160 a night (excluding breakfast) I'd expect a little bit more than that, and I've stayed at significantly better hotels downtown for less. There's also a safe deposit box for which you're charged extra whether you use it or not. Also, stay away from the Tresoro restaurant; the service is good and friendly, but the food is below average (and certainly not authentic Italian).