Poor customer service!
We just recently stayed at the hotel (19 Oct - 20 Oct) room 340. I have stayed there before and had a pleasant experience but this time was a little different. As soon as we got in our room we noticed the light was out in the bathroom area. I called to the desk to ask for maintenance and 40 minutes later they changed the light bulb only to go out again 10 minutes later. The fixture should have had 2 light bulbs in it but I guess the other ballist was bad and didn't work. Add 2 ballist bad now. I had to remove the lamp shades next to the mirror for light in the area for my wife to get ready. The next morning at 7:00 am the fire alarm went off while my wife was drying her hair. Not knowing if it was just our room I asked Monica at the front desk what we should do and she replied( continue to dry your hair) no explanation at all whether it was just our room or the Hotel in general. The next morning the elevator smelled like someone had thrown up in it. I again called Monica to let her know and all she said was(we are working on it) Not good customer service skills to say the least. One more thing, the bathroom door was pulling away from the door jam causing it to rub and make a loud noise every time it opened and shut. Try sleeping through that in the middle of the night if someone needs to use the facility. I don't think we will be staying there again!!