Still furious about how was treated here
I stayed in this property at weekend of Apr 13th with a group of friends. Almost 2 weeks past, whenever I look back, I cannot help but feel furious about the whole time we were treated by several employees. First, without any advance notice, we cannot get 2 of the rooms since "it was overbooked", the hotel front desk person just simply said " The hotel is ALWAYS overbooked". Well, that might be true, like in airline, however, the attitude was the worst part of the this first unpleasant encounter. We have a Diamond member with us and so the front desk later promised to secure a room for us, however, a few minutes later, that room was given to another person while checking in at a nearby counter slightly later. The staff just walked away without trying to remedy the situation. The manager, Mr. Mason was nowhere to be found when quite a few customers later cannot get a room. When he finally arrived almost an hour later, he had no satisfactory explanation to us for the poor service. Christy, one of front desk person later offered us complimentary breakfast vouches but didnt fill in any information but just a signature. But after we used one for all 7 of us next morning, a Journey Ambassdor L. Binns tracked us down in the lobby and questioned us in a very interrogatory tone about the legitimacy of the voucher, sounded like we were a bunch of thieves stolen a breakfast (by the way, the breakfast was not good, so dont spend your money to eat there, there are way more options outside in Austin for a good breakfast with services). We explained the situation, she said that why she was asking was for "internal control". I dont think that was the reason at all. Anyway, the worst thing yet to happen, she then asked what is the last name of my friend on the voucher (his last name is Chiu, and we are all Asians, if that ever matters), I cannot believe what came out of her mouth a second later, "Ching, Chong"?, WOW, that was extremely offensive! I still feel furious about that detail. Several of our friends have been trying to report this issue but so far I dont have a satisfactory answer yet. Stay away from this property!!!!!!