Location Makes It Work
I did not choose this hotel. It was the site of a conference that I was attending. I expected not to like it very much, but I was wrong. Yes, it is large and somewhat impersonal. Yes, the Sheraton lacks some charm. But, there was a lot "right" with the hotel. First, it is located right on the river and within walking distance of Michigan Avenue and the Navy Pier. Second, the rooms were decent size with comfortable beds, quality flat TVs, and nice views. Third, for the most part, the staff were accommodating, friendly, and helpful. Fourth, there was a pleasant riverside place to have a coffee or a drink and lots of services from restaurants to business center to Fedex location to even a quality shoe shine service.