Tiny suite, lumpy pull-out sofa bed
When my adult son and I travel together we get suites. This one was the tiniest I have ever been in. I tried to get a 2-bedroom suite but was told none were available so we took a king 1-bedroom with a kitchen since we needed to be close to a conference. The moment I saw the layout I was not happy since you had to go through the bedroom to get to the bathroom - so I went down to the front desk and once again asked for a different room without success. 
The rooms were so tiny we had a difficult time trying to find a place to put our suitcases. It almost looked like they had taken a king sized room and put a wall up to make it into a suite. When my son went to make the sofa into the bed he discovered the most uncomfortable pull-out sofa bed, the springs poked through the thin mattress. I immediately called another hotel and got a reservation for the rest of our stay. Then I called the front desk and explained our situation, saying we were leaving the next day. Since Hamptons have 100% satisfaction guarantee and they were well aware from the moment I had checked in that I was unhappy they gave me the room for free after a little prompting. 
On the upside the actual bedroom was comfortable, and very quiet. The breakfast was well stocked and a little better than most. Lots of nearby restaurants.