San Diego September 2012 Stay
Reserved a king room for my hubby's birthday - a surprise trip. Advised when we arrived that there were no king beds available and we could have two doubles on the first floor with no view!! Unacceptable, so hotel desk advised we could get a king room if we stayed on the "Club" floor - 12th floor in the tower with lovely views, for an additional $50 per night. We took the offer since it was a special trip, but were not happy with the sales hustle especially since the hotel screwed up by not keeping the room we reserved available for us, even after a confirmation email saying they hold all reservations until midnight the day of your arrival. We arrived at 7 p.m. It all turned out ok with the help of a lovely Hotel Desk person named Vanessa - she took off the extra charges and even took off the charges for parking and Wi-Fi. Thank you, Vanessa!!!! We will be back thanks to you.