Very disappointed
My family and I stayed in the Beekman seven years ago and loved it's building, location and the flexibility of the one bedroom suite. When I decided to visit again, I had no hesitation in re-booking again via Travel Republic whose deal included continental breakfast. The hotel did not honour this and asked me refer the mistake to TR and CTN Tours -the American company who confirmed the deal. This was the first major disappointment. A complaint is in progress so I will not dwell on it. My main concern was the condition of the room. It was beyond tired. It was shabby without the chic and had I been paying a corresponding room rate, I would have understood that I got what I paid for. I paid over £1200 for 5 nights in a one-bedroom suite. Not cheap. I have attached a few pictures as I know the hotel manager will view this review and maybe consider some sort of compensation. The furniture was chipped and the upholstery was dirty. The light cover in the bathroom was visibly broken and dangerous and the toilet seat...... not sure what had happened to it but not acceptable. Television was from another century and had a hole where the on button should be. The service in the restuarant was extremely slow and we had to ask 7 different times for items that were missing from our table. On Day 1 we were told they had run out of continental breakfasts!! The staff were pleasant enough but did not seem to be in any hurry to serve. We ended up helping ourselves to juice and coffee after a 15 minute wait.
We saw a group of men and women walking around with clip boards and measuring tapes so assumed that a refurbishment was imminent. I am sorry I will not benefit from this, as this was my last trip to New York after 4 previous visits. I cannot recommend this hotel in is current condition. I am sad that it has been allowed to fall in to this type of disrepair. It deserves better and so do its customers. Shame on the current management for allowing this to happen.