This is not a four star hotel....ugh!
We stayed here the end of June while traveling with friends and had two rooms. We cut our stay short to move to another hotel after our traveling companions left. The lobby was a mess and under construction, not to mention it was dirty, with ratty furniture and the smallest lobby I have ever seen in a four star hotel. Two tiny elevators of which one of was broken most of the week we were here. A couple of times it actually broke down with people trapped in it. I cannot believe there was not a coffee maker in the room, you have to go down to the lobby if you want a cup of coffee....very inconvenient to say the least. The room was dark and needed revamped, the bed was comfy but the bed frame was practically folding in half and broken down.The tv was ancient and had a horrible picture, with digital cable on a big old non digital tv...lol All the furniture was worn and scratched up. Now for the bathroom, it was roomy but the water pressure was the worst I have ever experienced, in the middle of your weak shower the water would completely stop on many occasions, especially when you were all soaped up or had your face covered with soap. It could take up to five minutes before it would produce water again, very dangerous to stand around waiting for the water to comeback with soap all over you and the floor and tub. If you would like some ice you have to call the front desk and they will bring you some from God knows where or if it was clean....one time a man brought us ice and then tried to accuse us of smoking in our room and gave us a big long speech about fines. We had passed him many times while he manned the front entrance and we hadn't smoked in our room. When I mentioned how offended I was about this to the man at the front desk he just rolled his eyes and said oh that's so and so don't pay him any attention. This man seem to open the door for every guest coming and going but us and I had my arm in a sling from recent surgery....what a jerk! I didn't eat at the onsite dining here or even look inside of them, our companions ate at one and said the food was good. I glanced through the bar/breakfast place and the windows were so dirty and I don't want to sit on barstools and in a smelly bar and have the aroma of liquor while I eat breakfast. Also you must actually go out the hotel and in the next door on the street to even get into this place. I think there was supposed to be a spa, never seen it anywhere if it existed or a business center with computers and faxes....As a matter of fact all the pictures on the website were very deceiving, I never seen half of these areas that they had advertised with pictures. The staff was so-so and I certainly expected alot more for a four star hotel. I have stayed in three star chain hotels that were far better. I had to purchase a coffee pot a Walgreen's just to have a decent cup of coffee and not have to shower and get dressed to go fetch some. If your looking for four star don't stay here, I can't believe people were acting like nothing was wrong. This place ruined the first half of my vacation with their false advertising and for the price you can do way better. After we moved to an actual four star hotel for 15$ less per night, we had a wonderful room with a k-cup coffee maker, flatscreen tv, very roomy and even a pool and hot tub. In which I never passed a staff member without them saying hello and asking how your stay was or if there was anything you needed. The Whitehall could take some lessons from the second place we stayed!!