Bad experience!!
Stayed at the hotel this weekend with a group of friends and had a bad customer service experience. My car was hit by a baggage cart while in the care of the valet. When I asked the porter what had happened, he left me to confer with another employee and returned to tell me that a cart rolled into the car leaving a long dent on my door. It was evident that they had no intention of informing me of damage they were aware had occurred. The manager on duty was hardly apologetic and appeared put out that she needed to complete an incident report. She promised that the real manager would call me the next day. Monday came and I got no call from Wilver Cubido despite also leaving a message. Today, I left two messages and heard nothing. I spoke with the manager that took my report and she confirmed that the manager, Mr. Cubido is aware of the incident. This is horrible customer service!!