run down
I stayed at this hotel 10 years ago and had a very good experience. This trip was very different. The person who checked us in was surly and seemed put out by all of the guests waiting in the very long line to check in. My husband and I stayed 6 nights with our 7 year old daughter. The first room we were given had an air conditioner with the cover falling off and making a loud rattling noise. In addition, there was only a small pedestal sink in the bathroom which forces you to put all of your toiletries for 3 people on the floor. When we changed rooms, the air conditioner in the second room did not work at all. Did I mention it was August in NYC? After waiting 30 minutes, maintenance came and fixed the unit. I am using the term "fixed" very loosely as the unit seemed to never cool the room completely and it always had a musty smell. I guess we could have changed rooms for a third time, but I was dubious if another room would have been any better. This hotel is supposed to be a 4-star property. I stay in hotels every week for work. Almost every hotel I stay in has certain ameneties such as a minibar and coffee service which this hotel is glaringly lacking. I would not stay at this property again.