Awful experience
I stayed at the Westin San Diego with my family Easter weekend. We booked 2 rooms once we checked in we booked a third room. Once we were there the service was ok. The Bell men, Valet and Luke at the front desk were great. Everyone else including concierge was awful. Before we got to the hotel we had several problems. When I booked the rooms I was told one thing. The morning of the reservation I had to call 3 times and even spoke with Rob the supervisor who was not very professional. While I was explaining my issue he says "Let me stop you right there!" Excuse me I am a guest not his friend. When we were disconnecting the call he didn't even apologize or say "Have a nice day". I the "Guest" told him to have a nice day he hung up the phone. Concierge wasn't even professional. The lady was standing at the concierge desk and tells us she can't help us find a restaurant someone else needs to help us. From across the room the other girl says "You can help them" She then helps us. There rooms are horrible for small children. Too much heavy furniture and sharp edges. I stay in a hotel in las vegas and california at least 2 times a month sometime 3 and this has been the worse experience we have had in a long time. One of the nights someone with a beanie was knocking on our door at 1:15am claiming to be the police. This place was a complete joke.