horrible staff, bad pillows, dirty halls
I would much rather stay in a clean hotel with nice, competent staff that is more boring in aesthetics than this place, no matter how hip their trying-too-hard decor. The furniture and decorations are fun, but the hotel seems to have spent all their $ on fancy TV remotes and swivel chairs and forgot about building maintenance. They could also stand to send their staff to a training or two! Hallways were dirty and smelled bad, room was a little grungy as well. I called the desk to get an extra pillow and half an hour later called again, they had no recollection that I had called before. Pillows felt like they had been run over by a semi before we slept on them. I kid you not it took the front desk 20 MINTUES to check us in even though there were no other guests/customers in sight and we had made a reservation, and they were rude too. When I requested help with a cab in the morning the desk staff was also rude, told me to wait, and then got a cab for another guest who came in after me. Finally, when I called to get a copy of the receipt after my stay, I was put on hold for 10 minutes and then "helped" by someone who sounded like they had never answered a phone before, could not spell, could not take down a sequence of numbers, and could not find a record of my stay even though I have an email confirmation that the reservation was in my name.