Great staff but construction noise intolerable
My client decided to hold a week long meeting here. While I have stayed at Hyatt Regencys before, this one fell well below expectations. But there were some positives.
First the positives. If you are attending a conference or convention at the Columbus Convention Center, this place is ideally located. There is a walkway directly to the Convention Center. Plus, the Arena is about a block away which makes this a convenient place to stay if you are going to a concert there. 
The food during our meeting was phenomenal. Everyday was like a gourmet lunch! And the attention paid to us during our week long meeting was exemplary. As a matter of fact, in any interaction I had with the staff, they were terrific and very customer focused.
I found housekeeping to be very good, although my room could have been vacuumed more than just the one time I was there.
There are plenty of restaurants, pubs, bars all within walking distance. If you go, I would recommend a trip to North market, which is an indoor market with some very interesting food selections. And all reasonably priced.
Now the bad news. This hotel needs a major workover. Having stayed at other Hyatt Regencys, I was disappointed in the decor and style of the rooms. I got "upgraded" to a larger room, but it was actually a little uncomfortable as the chairs were not very comfortable to sit in. I would have preferred a regular room. Plus the lighting in this larger room was very poor. Even with every lamp on, the room was still very dark.
But the biggest issue was the construction going on outside. Evidently, because this is a very busy part of the city, and the streets and sidewalks all around the hotel are being overhauled, the city of Columbus must have decided that the best time to do it would be at night. I realize the hotel cannot do anything about this,but it does not discount the fact that the jack-hammers and construction trucks started their work at about 8:00 PM and it went on all night! If you go here, definitely ask if there is still a lot of construction going on right outside. And if there is, go somewhere else. I was on the 12th floor and the noise, even with my air-conditioner on, was still enough to disturb my sleep for five straight nights.
I was also disappointed in the TV service. There was a large screen HD TV in my room but no HD channels. Really? In today's day and age, an upscale hotel like Hyatt Regency has no HD channels available?
Internet was also expensive. A basic daily package was $9.95 per day, but if you want a higher speed service, it was $14.95 per day. I know all high end hotels charge for internet service, but it doesn't make this right.
If you are attending a convention in Columbus, you can't beat the convenience of this location. But ask if there is construction going on and ask for the highest floor you can get, to try to minimize the noise. If it wasn't for the construction, I would give a three star review, because the rooms are still old and run down.