Worst Travel Experience I've Ever Had
This hotel was awful! I've never been treated so poorly by a hotel in my entire life. From the check in taking almost an hour (only one person "working" the front desk) to the hour wait for a shuttle that was "just fifteen minutes away," to the broken vending machines, to the horrible parking, my stay could not have been worse. Upon checkout, after waiting for fifteen minutes for someone to help me, I was informed I was being charged a "smoking" fee even though I don't smoke. The manager finally came, checked the room, said we wouldn't be charged. I asked for a receipt to show, because they already tried charging my card, but they would not provide one. I asked for the employee's name, and she refused to tell me (there were no name tags, and the "manager" already left. I even asked if I could take a picture of the screen that showed I would not be charged for the pending transactions, but that was refused. I contacted Hotwire about this experience, and they removed it from ever appearing in any future search of mine--if only everyone else was as fortunate.