Poorly managed, bad experience
We arrived around midnight after a long drive. This was a stop along our route. As my wife, elementary-aged daughter, and I walked in the front entrance, we tried unsuccessfully to walk around the cloud of cigarette smoke coming from a man at the entrance. After entering, he followed us in and we realized it was the night manager - problem 1.
I was never greeted as a Hyatt Platinum member, which I don't care about, but is something employees are supposed to do.
When we got to our room, it was as promised - high floor, king with pull-out sofa. Unfortunately, the floor was wet. Apparently the carpets had been shampooed that day and had not dried. Very quickly, our socks were wet and we decided to try and change rooms. The manager gave a cursory apologized and asked me to come down and get keys for a different room (rather than meeting me at the new room with my keys). 
Now it was even later at night. The second room had wet floors too. We had to keep all of our belongings off of the floor, I ended up sleeping in wet pajamas after having to kneel down to plug something in, and there were no linens for the pull-out sofa. Again, I had to traipse downstairs to get some wadded up linens for the bed. We just wanted to sleep and get out of there.
The morning manager was going to charge me full price for the room until I asked, "Are you really going to charge me full-price, knowing about our experience." Her reply was that I already had a good rate! Come on! In the end, she took $20 off the night's stay. I was sleep-deprived and ready to get on the road, so I acquiesced. 
I've been waiting for two weeks to get a survey from Hyatt, but it hasn't arrived, so I decided to post here what I would have told them, if they had asked. 
We had just had a wonderful experience at a Hyatt Regency and at the Hyatt Tamaya resort, so this is not a Hyatt thing - just a Hyatt Place Wolfchase thing.