Great in the end
On arrival we were given the wrong room due to overbooking and had to spend the first night of our 3 night stay in a small room which was not suitable for our party. The next day, thanks to the manager, we were moved to a room which was better than the one we had actually booked and he did what he could to ensure we were happy. In the end a nice hotel, with nice staff and a lovely stay. Perfect location too. This review could have been so different though, had they not dealt with the problem so effectively.