Very Dissapointing
Front desk staff were excellent and the hotel is very well located but as a diamond member, it is a very disappointing hotel. No exec lounge and restaurants are below average. Having to spend 30+ minutes to use a coupon for a Free Starbucks coffee is not acceptable to busy business travelers. The breakfast restaurant is dark and the buffet was not much better than an average breakfast restaurant. They charge $30+ dollars for the buffet. It’s a joke and they have the nerve to charge almost a full tip to have someone pour coffee. Don’t waste your time holding meetings there. Meeting Rooms have posts so you either see the speaker or the screen, but not both. Room was recently renovated, so at least it was up to date. Won’t stay here again, even if I have to attend a conference. Just too many other great hotels in SF.