Awesome First Time Experience during a slow Period
My wife and I were celebrating our 5 year wedding anniversary and were limited to staying local due to the crowds leading into and after the DNC Convention. What a great decision thanks mostly to the Guest Services, Front Office, Housekeeping and Food and Beverage Team. We were welcomed with Friendly, Smiling, Hospitable and Professional staff lead by Dave at checkin/reception-he is a future Industry Leader, Kimberly Johnson with her personal approach to making us comfortable and inside tips on fun on a budget-love this lady, Gabrielle Fortner in the restaurant for breakfast-super server, I see why he would be working even when it was slow. Good Choice to keep on board at all times. Lastly, Rachelle LaRisch in Service Express is a delight. She was kind and so willing to assist with all of my request. The service step that really took us to another level with experience was when Gabrielle our breakfast server brought my wife a small bottle of lotion during our dining experience. She was overwhelmed because neither of us had mentioned this request, he just overheard her speaking about how dry her skin was. This was a small gesture, but made the biggest impression. Kudos to the entire team and please be sure to share this review with each of them. I wish I would have had more time to enjoy the stay and even extend my visit, but I will surely make this my first choice of stay during my next visit to Charlotte. I know people who utilize TripAdvisor can be very critical and I have seen it from multiple perspectives and I take pride in writing about the team you have at your property. Keep up the good work and continue setting the tone for consistent, memorable, hassle free and inspirational service. Thank you for the opportunity to share.