Horrible
I booked a block of rooms for my wedding and was extremely disappointed with the customer service. From telling my guests that there was no block reserved when they attempted to make reservations to giving away our suite to someone else at the discounted rate (charging my husband and I full price) to not returning my phone calls or emails, I was frustrated before I had even arrived there to spend my wedding night. Too make matters worse, my parents found black hairs in their bed and the staff refused to change the sheets, telling my mom to change the sheets herself. I will never stay at another Sheraton again.