Decent hotel in a decent location
Great points about this hotel was the Doormen were helpful and courteous. Concierge was reasonably helpful but charged us double the normal price for a bus tour, which we found out later! Book direct!!
The room was basic but comfortable and modern.
The poor points were mainly the noise. Minimal street noise apart from emergency vehicles - but there was an awful noise which we think may have been plumbing or something. It was disturbing to sleep. It went on and off all night.
Another downside was that it was slightly further away from Union square than we would have liked to be. That said it wasn't too far to walk. The cable car stops right at the end of the street which is handy.
As a first time visitor to San Francisco, I found the 'What do do in case of an earthquake' part of the hotel manual rather unsettling! But also comforting to know they had systems in place in the event of an earthquake.
If we return to San Francisco I would choose to pay extra and stay somewhere closer to Union Square.