Stay here many times
After reading the reviews, I had to check and see if it was the same hotel. I have spent many nights here after Spurs games. I will be the first to say it is not 5 diamond, however, it is clean, quiet and safe. I have never had any bugs, or rudeness. Sometimes, I think if there is the least little thing, people will make a huge deal of it. Guess you can't please everyone. We just shower and sleep here, probably not the place to go for a full "resort style vacation" (however, the pool is nice) but for a night or two stop over it was just fine.