UNSAFE, panhandlers, rooms robbed
I was a guest in August, there to photograph an AKC Dog Show that I have covered for several years at this location. I set up my backdrop & lighting on Thursday night in what has always been a locked Ballroom. I always finish up my setup before the start of each show so as to not spook any dogs. On Fri before the show I found my lighting equipment stolen as well as the crate for my medical alert dog. I soon found out that other vendors who were set up in a different area than I was were robbed as well.
The staff could have cared less. The manager would not come to speak to us about this. We asked to see the security camera film. We were told "We do not have security cameras because it would give our guests a false sense of security."
I asked what they would say if it was a child that had been taken? Guess cameras would be a good idea then. Later on I heard their excuse was that criminals were suing them for taking their photo without permission. REALLY??? Cameras are on our highways, in stores, & a part of our life. I do not buy that one either.
There were panhandlers asking guest for money as they entered their rooms, walked their dogs, & even right outside the ballroom. The panhandlers were bothering guests throughout the whole weekend.
We asked the hotel staff about stopping the panhandlers, giving them a description & they said "We do not want to approach someone who might be a guest & risk insulting them."
How about all the guests there who are already insulted by being robbed, harassed by panhandlers, etc? And the thefts took place over the whole weekend, it was not just one night. The manager, when he finally did come talk to us (I had to call cooperate for that to happen) Said he would pay the maintenance man to act as security at night. That went well. More thefts on Friday night. He was found sitting behind the front desk by my assistant when she went down for some Tums in the early morning hours. The doors by the ballroom with a sign that states "Access by room key only from 11pm to 7am " were duct taped & zip tied so they would not lock. I took photos of this. Bottom line is, the manager blamed us for the thefts. Said it was our fault. No concern what so ever for his guest or their safety.
Staff service for your room? We got up on Sunday morning to make coffee in our room to find housekeeping had not cleaned the pot from the day before or turned it off. Coffee still in the pot and the light was blinking. They had put new cups in & replenished the coffee packets to make more. That is all. 
I have asked & asked for this hotel to do the right thing & replace my stolen equipment so I can do my job. I have been met with no sympathy or desire to do the right thing. Much less accept accountability. 
Help from cooperate? Zero. They say it is a franchise & they have no control. Again, no accountability for someone who represents their name. Disgraceful!