Terrible Customer Service
We chose this hotel for a bachelorette weekend because of the great Kimpton brand name and the gorgeous decor - very fitting for the theme of our weekend.
At check in we clearly had a significant amount of luggage. We had to find the bag cart ourselves (no employees from the hotel were around to help us unload our bags) and lug it all into the hotel on our own.
We ordered coffee one morning because there was no coffee maker in the hotel room....it's 2012 and I have never seen this before. Anyway - they brought us luke warm coffee (which was terrible) and no sugar? We had to call down for sugar and wait another 20 minutes to drink the now cold coffee while we got ready in the morning.
The kicker of the weekend was the valet parking. When we came to claim our car, the hotel receptionist told us the battery had died and that they "legally" could not help us. None of us had AAA and we were in quite the hurry to leave DC. We asked people who drove by on the street to help (but of course no one is friendly in DC) and so we had to beg a taxi sitting out front that clearly had a relationship with the hotel and ALSO pay him $20 to help us jump the car. When we finally got the car started the interior light was left on in the car - which would be the fault of the last person driving it, AKA the valet. Not only were they not helpful but they were rude to three young woman in the middle of DC who clearly needed help.
I love Kimpton hotels but I don't think I would ever stay at the Rouge hotel again.