A hotel or an entertainment venue ?
We stayed here for one night for an early morning meeting next day at the MEEI August 31 2012. We arrived in the afternoon. We had to wait 10 minutes before somebody actually was ready to serve us there was nobody in front of us yet there were 3 ladies doing more important things. and 3 people behind us in line. We checked in after we had to ask two times to repeat what the agent was telling us. Articulation was a foreign word for her.
We were told that there would be a fashion show that evening whether we would want to go was the question. We had to work so no. Went to our room, television remote was broken and we called for a repair. It was too funny for words but the person I spoke to used words I can't even remember all but we noticed they were apparently instructed to do so because we heard the incorrect use of the word "folio" several times for the invoice and when we left the room for dinner we were apparently "unregistered" haha. The repair guy never came he went to the wrong room ! When I found downstairs I said I knew there was something wrong jokingly which was followed by a sneer by the person that screwed up. This is all minor compared to what came next: The fashion show was basically a loud pop music event to fry your inner ear hair cells so you turn deaf prematurely. We could not believe it, the noise level in the room at the 9th floor was ridiculous. Called reception well I tried because it is not clear which number to dial. In the end I succeeded through several numbers, and I was told they would start to turn it down at 10:30 or so.... We could not go to bed before 11:15 when it finally stopped. I am not exaggerating one bit to be clear it was bad really bad. And then the second major flaw with this hotel: the general attitude of the personnel with exception of the restaurant waiters at breakfast (not the table girl she was more arrogant than well than what ? she is probably the Queen of arrogance) and the valet parking guys these were great service oriented people. Reception, phone people etc are incredibly snobby and not service oriented at all. All they do is walk around in pretty clothes wearing ridiculous shoes and you never know whom you have talked to because they do not wear nametags. Anyway we travel a lot for business and pleasure but this is not a good hotel overall. The reason we gave two stars is that the entry of the hotel, the old prison is very nicely done and breakfast was good quality except the coffee bitter and piping hot. Although (sorry!) at 17:00 o'clock they turn the bar into a loud music place as well, the bar is across from the front desk. Rooms are good, better than your usual US chain hotel but a bit small. Taken all together the price does not make sense, too expensive. And we kept wondering is this a hotel or an entertainment hall? Finally we talked with somebody at the MEEI/MGH and visitors that stayed at the hotel had a general complaint about the attitude of the people. So we are not alone I guess. I come to Boston often but will not stay there anymore. Starwood hotels take action until further notice you will not get our money anymore. The Liberty hotel is next to a major hospital MGH make it a hotel please.