A lot of room for improvement.
Hi, I normally stay at their other property, the Westin Galleria, but the rates on this one were particular cheaper for the dates we were going and since we were booking 2 rooms for 3 nights, it made sense to give it a try. The bathtub seemed very bad maintained, the enamel or the paint was coming off, not really nice looking for a "white" bathtub. We were in room 1503. We could not find any electricity plugs for our phones to leave them charging on the night stands by the bed. Neither side had them. Probably the Westin Galleria does not have them either because the room furniture seemed the same. And something that perhaps is more personal than anything else, they have not opened the Shuker's sports bar that was by the exit to the galleria shopping center. It has been closed for more than a year or perhaps even longer and when I asked someone from the hotel staff they told us that apparently there were not any plans to have it opened again. Too bad. It made an excellent spot to have a beer and some snacks while waiting for someone to come down from their room or if you are not the shopping kind, wait for the shoppers while watching a game and sipping a cold one. One good thing that I noticed different compared with the Westin Galleria was the new elevator system installed at the Westin Oaks. Never had to wait or got into a crowded elevator with many people inside and making a lot of stops. I do no know if it was because normally the other Westin is more crowded or just the time of year but I think that kind of office like system, helps a lot.