Find somewhere else to stay
I was tempted to give it 1 star but best western knocked 30% off of our bill when we complained so I added back a star. The biggest complaint I have is that this place feels sketchy and small. The bus stop is right in front of the front door so there are people loitering all hours of the day. The alley is right next to the front door and at night it is filled with rats. gross. My first impression was that this is the kind of place you should rent by the hour. But instead it was $180 a night (before the discount). The beds are uncomfortable and if the AC or heat kicks on it sounds like a plane taking off. No windows in the room unless you count the mini windows facing the brick wall. When we tried to leave and get our money back the gentleman at the front told us there wasnt a manager on staff or anyone to help us. He was very nice, just unable to help. He finally got a manager on the phone but then manager wouldnt speak with us. He just informed the check in guy to tell us we couldnt have a refund. So we stayed because we didn't have a choice. But it was a rough night sleep. Im not high maintenance and if I was paying $50 or $60 for a motel experience this would have been fine. But not for $180. Oh did I mention there are alarms on the doors if you leave them open? red flag! Oh and there isnt on site parking.