great location, average service
this is a beautiful hotel. it is very well located and quiet. maybe that is why the service is inconsistent. check in was slow and the front counter staff had difficulty explaining our room location. they also recommended the sunday brunch. they also said that they couldn't make a key for both rooms. sure enough, by accident, we discovered the key worked for both rooms and after waiting til almost 11 am on sunday we discovered that there is no brunch. this is basic customer service. i should also add that the toilet in our room was dirty.
the wait staff in the restaurant was equally slow and disinterested. also the people manning the door did not once offer to help us with a cab or hold the door. 
these a minor irritants but in a grand hotel like this, its these little things that become annoying. i can only think its because the hotel is quiet that the staff is just out of practice.
i would definitely stay here again, hopefully, the staff can be better trained.