Unexpected Gem
I was not expecting too much of my stay since it was entirely a short stay to do my last minute shopping before I head back to Shanghai. My experience with the hotel turned out to be much more pleasant than I have expected as the staff had made a difference by adding a human touch to it. during my 2 night stay, I had several messy situation with my own transportation arrangement which I have made prior to the stay. It turned out to be totally inefficient and caused me a few hours behind my schedule. The situation was taken care of by the front desk (Janet) which gave me the chance to continue what I needed to do for the day. I also left a set of clothes behind when I checked out of the hotel and the problem was again quickly resolved after I made a call to the hotel. Despite the number of hiccups I had, the front desk staff did not make me feel that I was giving them too much trouble. They were efficient, assuring and even thanked me for my stay. It is the human and personalized touch that made my stay totally enjoyable and memorable. Besides the staff, the location is also incredible. It is so central that it made it possible for me to explore NYC by foot! In just 2 days, I was able to cover much more than what I have originally expected!