Amazing
We stay at the Roosevelt every time we come to LA. This year, there was a mistake in our reservation. We were not in the type of room we booked. I was told to bring it up to the manager early the next morning.
Without any hesitation we were moved to the proper room. No hassle at all. 
Mistakes happen all the time. What matters is how you handle them. The staff at the Roosevelt clearly knows how to handle problems.
Well done!