small, noisy rooms; swanky bar gone; location still good
We arrived, as reported, around 14.00; room wasn't ready untill 16.00. Wat is the use of reporting estimated arrival time?
Room was incredibly small; there were no decent closet facilities. There was no room for our 4 suitcases to lay on the floor beside the 2 beds.
Room was incredibly noisy; one single layer of thin glass did not withhold any noise from outside even on the 12th floor. Recently renovated?
Airco was very noisy.
An irremovabel plastic cover was placed over the mattress; this is to be expected in cheap hotels, and caused very unpleasant, sleepless sweaty nights. Nowadays comfortabel alternatives are available.
Everyday we had to ask for two extra towels (since we were four in the room, my wife, two kids and I).
There was no information at the website that the lobby and the lounge were being renovated. The temporary lobby was too small and very windy, the (I may hope temporary) lounge was freezing and the bar and restaurant were disapointing compared to the one I remember from 2 years ago.
The one sometimes two concierges were friendly but not able to deal with the great amount of guests.
At the website it states there is free WiFi in the hotel. It turned out that only at the 1st and 2nd floor internet is free. There is an extra charge of €14 per day for WiFi at your room. During my stay it was imposible to get connected at the first floor and too cold to sit in the lounge at the 2nd floor.
We were charged $2 per baggage item to store them for two hours after check-out (never had that experience before) that ruined my desire for tipping the porter.