Completely Dissappointing
I stayed here the week of July 8th and had a horrible experience. I chose to stay here because I had stayed here plenty of times in 2010. Now under new ownership, the place has gone in the gutter. I stayed under my corporate rate and they gave me a closet room. I told the checkin personnel that I was staying 5 nights and would appreciate a king size bed. The woman was quite rude and didn't respect (1) my corporate relationship (2) my 6'5 frame (3) I just arrived from Asia.
As others mentioned, the service is horrible. The bell guys spend their time talking to their taxi driver buddies passing through. I ended up calling my own taxi and the bell guy saw me and rushed to open the door. Since I did not tip him, he snuffed to the taxi driver and turned his back to me.
Additionally, it is true that they never answer the phones when calling for any service. I spent most of time listening to the phone ringing. 
The security guys in the lobby elevators spend their time talking to each other rather than appearing like they are working.
This hotel use to be amazing but it has gone completely downhill. I would not stay here unless you are desperate. I have put in a comment to my corporate travel team to remove this hotel from our list. Being a company with 65,000 employees globally I hope this punishes them.