Needs Housekeeping and Maintenance to be Good
Bulfinch Hotel
There are things to like about this Boston Hotel, high among them its distance to TD Garden (a five-minute walk), but the details are so poorly managed that I can't recommend it.
The elevator smells of heavy-duty cleaning products not fully masked by a floral scent. There's only one elevator, so when it's slow, you just have to wait.
The bed and its contemporary Euro-style linens dominate the room. Like most urban hotel rooms with a king-sized bed, there's almost no floor space. Although the bed size suggests two occupants, there is one chair, and if you're not in it, you're sitting on the bed--not comfortable for long. You can't see the TV from the chair, unless you angle it so the person on the bed cannot see it. The channel list provided by the hotel contains a lot of mistakes on what channel has what network.
The furniture is poorly chosen. There is no closet, just a narrow armoire with an open shelf above the hanging rod. The dresser consists of one drawer--one!--below an open shelf which displays the one-cup coffee maker and its single packet of real coffee and one of decaf. ("Fight you for it!") A small table juts into the room only to hold the ice bucket and two glasses. While the bed is comfortable, the night stands flanking it are larger than necessary. Lose the table, scale those night stands down, shift things to one side, and a second small chair would have fit. 
The modern bathroom looks great at a glance. We marveled at the ventilation which quickly eliminated odors and prevented the bathroom from steaming up during a long shower despite there being no fan. The towels, two of each size, were thick and snowy. More available towels would have been nice. However, the placement of the shaving/makeup mirror was so far to the right of the light fixture that we could use it to reliably shave or apply makeup to the left side. Somebody wasn't thinking.
But basic configuration isn't the Bulfinch's fatal flaw. That would be maintenance and housekeeping.
The paint in our room was as soiled and scuffed as an active child's play room, and chipped off in places. The room's lone artwork was mounted crooked and wall damage attested to many failed attempts to straighten it. The wood furniture was scratched and slightly battered. The thermostat's control which would have allowed us to run the fan without heat or cooling had been snapped off, leaving us at the mercy of an overheated room with no air moving. The lampshades flanking the bed were yellowed enough to affect the quality of the light; I couldn't read by them.
In the bathroom, one light of the two-light fixture was not just out but had no bulb. Damaged walls were badly patched and the patches not painted. The pretty and modern tile shower was marred by a handle so loose I feared it might detach. Worse, moldy grout, some of it creeping well onto the tiles near my feet, proved nobody cleaned it thoroughly, not a single time over a period of weeks.
We could have used an extra roll of toilet paper. This is so basic. Guests should not end up using tissues when the third of a roll they had on check-in runs out on day two of their stay--when you need it, you're not in a position to reach the phone, call housekeeping or the front desk, and wait for delivery.
The water glasses, which we'd used, were not replaced with clean ones despite being visibly dirty. When we packed to leave, we checked under the edge of the bed to be sure we'd gotten all our things. We'd missed wrappers from vending machine fare, and so had housekeeping.
Overall, this could be a nice boutique hotel, but instead it's dirty and unappealing once you're past the initial impression and see so many shoddy details.