Great hotel!
My friends and I stayed at the Intercontinental for a week during Thanksgiving 2012. It was also my birthday weekend so we wanted to relax and see the city. The hotel is beautiful. My friend who is workout fiend raved about the gym and the hotel. You can't beat the location we walked to Union Square, church, Tropisueno restaurant, Sbuks, it was all in walking distance. Everyone was super helpful the concierge were always happy to help us check out a new part of the city. Even the bellman Ernest was so pleasant and friendly every time we saw him. The front desk staff were professional but not as charming as Ernest or the concierge I think. They seem a bit closed off (shrugs). We were there for a week so we got to know everyone. The rooms were clean with awesome view. We were on the 20th floor. Just incredible. The beds are extremely comfortable. Since it was my birthday the hotel manager sent up sweet treats and a bottle of champagne which I thought was really nice! My only complaint would be housekeeping not as on it as you would think they should be. Our plates and champagne glasses sat there for three days, along with the ice bucket...but meh..maybe they did want to risk if we weren't finished. But I think it was pretty clear. The hallways are clean. You do experience some noise if kids are running around..yep that happened the last two days we were there. You could hear them, but maybe an isolated thing..not sure. If they could fix one thing it would be the room doors. They slam automatically, even if you try and do it quietly. You could constantly hear doors slamming especially in the morning...not a major problem, if you're a light sleeper it could be. We ordered room service. The food was delicious I thought, one of my friends didn't like the french onion soup but to each is own. I stayed at the Intercontinental in NY and loved it. I think I really like the decor in the NY location better dark wood, cobalt blues, and creams. The San Fran location is more earth tones which I think can make it look outdated even though it's a fairly new hotel. Overall I great place to stay while in San Fran, I will definitely return!