Rooms are tired, dark and not well maintained
As much as I'd like to be positive, the fact is, there are a lot of other hotels in DC that are far superior and this is also an inferior hotel in the Westin/SPG chain. The rooms and public space are dark (poor lighting and little natural light), the rooms are tire and poorly maintained and even the suites are simply not laid out well. On the positive side, the location is good and the staff are mixed -- front desk is friendly, but housekeeping, room service and maintenance are average to quite poor. For example, light bulbs weren't working, room services trays sat outside my room overnight and then most of the morning, and the housekeeping department is professional and mature, but simply not managed or passionate about delighting guests.