Reservation was a mess
The hotel is beautiful and conveniently situated beside the convention center. I recently attended a conference at San Diego and but unfortunately my hotel reservation was a mess. I arrived to find out that I have lost my room despite my company had a block of rooms reserved. I had to find another hotel for the first night and got back to the Hilton the 2nd night onward. I had requested a king bed and they would only offer that to me if I paid an upgrade fee. After I left, I found out my charges were accidentally put on my colleagues' credit card and had to spend time to get this corrected. The front desk staff at this hotel really need to pay more attention to details.