Great Hotel, But Not Perfect
Great location, very clean, concierge had great recommendations, but some of the other service could use some improvement. When we got there we unloaded our car while a doorman or bellman or one of those simply watched. We asked him where can we get our car valeted he simply pointed inside. Maybe its one of those annoying and stupid union situations where the doorman can't do a valet's job, so stupid. We arrived around noon so we didn't expect our rooms to be ready, and they weren't. Got to the front desk and we were preregistered and said they would give me a call when the rooms were ready, completely fine. Only bad thing is we had to hull all our luggage back down the escalator and have it checked by the bellman, needs a better system than that. The lady who preregistered us was very nice and accommodating, got us two rooms right next to each other and connecting which we really appreciate. Got a call an hour later saying our rooms were ready. We got back around 3, the lady who checked us in seemed confused, she said we were already checked in, and i had to explain to her on her computer to pull up the 'pending' rooms in her system and to simply ask us for an ID, click the check in button and make our keys. Really, who hired or trained this girl? Overall we had a great stay and thank you so much to the concierge team who helped us get tickets to see Wicked and recommended a Fantastic Mexican restaurant right next to the theater and set up reservations for us, an outstanding job!