Pretty awful experience...
So this hotel was a nightmare. Cold showers, the toilet was flushing non-stop all night, despite my calls to maintenance to get it fixed. Stains all over the room, and probably the most inconvenient location for electric sockets ever. :/ The lobby looks nice, but that's about it. The doors and elevators are a nice touch, too. When I called for my car, it took them FOREVER and I had to go and track people down numerous times, in order to get everything situated for me to leave. Honestly, it's the worst hotel I've stayed in.
The very large man out front directing people to check in and loading up bell carts was probably one of the most RUDE people I've ever met in my life. He was terrible customer service, and demanded that I gave him money, even if I just said a word to him. He is impolite, and yelled at everyone in my car, on the street, and even at his co-workers. In my opinion, he doesn't deserve to have a job. EXTREMELY RUDE.
There was a wonderful woman up front (she was asian, her name was Susan I think?) who was the polar opposite. INCREDIBLY nice and helpful.