Probably won't stay there again
When we arrived at 8:30 p.m. (and already had this stay billed to our credit card a few months prior), we were told that our reservation had "been relocated to another hotel." Are you KIDDING me?? We had no notice...none. I had hauled our luggage up to the lobby on the second floor (and there is no sign telling you this, so you could wander around the main floor forever looking for it. Also - you cannot get anywhere using the elevator without a room card), and my husband had already left to park the car a couple of blocks away, as that was much more affordable than having the hotel staff park it. The front desk staff was polite, but really did not seem too concerned that we were being put out. 
We were sent to a hotel a couple of miles away, and given cab fair to/from that hotel. This turned out to be a blessing in disguise as the new hotel was fabulous with wonderful service and a delightful outdoor cafe. (This was the Talbott Hotel, where we will stay during future visits to Chicago.) The Silversmith did pay for our night at the Talbott, and refunded our money for the non-night at the Silversmith, which was the least we expected. The Silversmith did honor our reservation for the following two nights, so we returned there the next day.
However, we were given three different reasons for being "re-located" by the staff, the only one of which we believed was that they habitually over-book that hotel. One staff member, when I asked if we were the only ones that had happend to that day, laughed and said, "heck no!" 
Also, the El runs directly above and in front of this hotel. When you step outside, the El is RIGHT above your head. We got a room in the back of the hotel so the noise was muffled, but I imagine if you stay at the front it would be quite disruptive. And we didn't understand the doorman situation. Sometimes there were four people out there, but many times there was no one around at all. 
We had a great time in Chicago, but it had nothing to do with this hotel experience.