Professional, Courteous and Accommodating
We have stayed twice at this hotel, both times for Irish dance competitions. Each staff member we encountered was courteous and friendly, able to help with our needs, even offering a better rate for an extra night's stay. The room (11th floor, executive) was quite large with two queen beds, requisite desk area, and seating. There is a small coffee feature, but no fridge/micro combo, so don't expect to keep food in the room. The bathroom was smallish, especially considering the large size of the room itself, but sufficiently furnished. I would have liked to see rooms on a non-executive floor for comparison, and will make a note of that the next time we visit. As far as the location of the hotel, it is right off I-85 on the north side of Charlotte, near Ikea, the UNC Charlotte campus, and plenty of shopping/convenience areas. Because it is a convention center, there is a great deal of coming and going; sometimes parking is at a premium, but we did not experience that at our event. Valet parking is available, but you can self-park in the surface parking for free. A full breakfast is available; I am unsure of the cost because we received free vouchers, but there is an omelet station and self-serve buffet. All in all, this is a very accommodating hotel with excellent staff and the sort of service you would expect from an urban Hilton hotel.