unprofessional
I recently stayed at the Herbert Hotel and must say it is the only Hotel I have ever stayed at where I had to pay first before I had even seen the room, I envisioned the room I had booked and had confirmation on however apparently that room was not available and we were given a room with no bathroom. We spoke to another couple whom were checking in the next day and the same issues were had by them, I expect that the hotel takes your booking but does not reserve a room and then when you get there you get what is available and you have to pay for it upfront. Very incompetent staff and service was less than average.- Never again