Worst experience EVER!!!!!
Where do I begin.... So I just got married this weekend and the plan was to get ready in our suite friday befor my wedding at 3 I spoke to someone during the week they said no problem justcome in early and we can check in at 10 so I called friday morning to confirm our suite was ready and the lady on phone was extremely rude I told her I needed room to get ready for my wedding she said well your going to have to wait till 4 just like everyone else I was sooo upset i called back and asked for manager and she was helpful she said come on down and I will get you in your room. So then I get there and am checking in I told them I was paying cash up front for my room because when i called earlier they said that was fine as long as i put a card down for incedentals well the lady checking me in said no that i had to pay when I check out and i needed money all on my card I now had only and 1 hour and half before my wedding was due to start a manager finally gave us the ok since i was mis informed again. We get to our room its nothing like the pictures on their website our bed had no pillows or pretty red blanket at foot of bed just plain white. Oh and when i checked in they asked what music I wanted playing when I arrived at room and we walked into silence in our room. I arrive at my wedding 30 minutes late everything starts to get better since I married the man of my dreams we have an amazing evening in la jolla then come back to our room I spoke to manager again now that I had time and he was very helpful his name was Ryan he sent us a sweet tray of drinks and got us in the club that night. The Next day we get locked out of our room at least 3 times. House keeping was supposed to come by and clean like we requested and no one showed all day when I asked the manager said they have til 6 and it was only 4. They never came by the way. We went to pool had great time ordered food it was yummy and lots of drinks ran up another 300 dollar tab paid on american express. My friend had to get back to room because he needed his pills for his axiety and we were locked out again it took us 30-45 min for a manager to help us and fix our keys he was very rude too he told me Ryan would be in later and he can help us with our issues. We finally get in our room get ready and leave to concert and come back to find out we were locked out again this time because apparently we went over our incendentals and needed to pay 160 to get back in our room I asked to see print out of what was being charged to us because I know we only drank water we brought ice chest with everything else in it and they said I needed to pay it first then they would give it to me. I refused Ryan got us back in our room when we got there I felt so belittled by the staff they had security in there checking mini bar and taking out all the incendentals it was humilating I didnt want there stuff we brought our own I was so over it I told my husband I didnt want to spend a second longer in that hotel worse honeymoon so we packed up and left and I personally wanted to get reimbursed since we didnt stay the night and they said no so I didnt pay a dollar more and chalked up the 350 for that night as a loss. Ive stayed at hardrock in vegas and had best time ever and best customer service it was nothing like the hard rock in sd we definetely wont be going back there and I work in the hotel industry at a huge resort and often guests ask where to go in san diego and I send them to hardrock not anymore thats for sure.