Will not be returning
I didn't enjoy my stay in the W Union Square and will not be returning. The main problem was the service, which was poor: the last thing you want when you arrive late at night direct from a flight from overseas is a receptionist who isn't helpful and gives you incorrect information regarding the hotel's policies - not a great start - and I'm afraid it didn't improve throughout our stay. Unfortunately, the location is not enough to make up for the fact that the staff is just not what you would expect from a hotel that has to compete with the other great options that New York has to offer.