Dr. B
The service is always excellent from your arrival to the bar(Keith-excellent bar tender). The checkin process is quick and the staff very accomodating.Gerry Hughes, who is the manager, has his pulse on the staff and it is evident by the quality of the service. The rooms are ALWAYS clean and the chamber maids extremely friendly. The location of this hotel and the value, in my opinion is the best value in NYC.
Security, is evident so my family ALWAYS feels safe at this hotel. No question,when I have to visit NYC I stay at the Crowne Plaza Hotel in Times Square.