Utterly Terrible- Rude Staff
DO YOU LIKE COLD SHOWERS? DO YOU LIKE TINY BATHROOMS? DO YOU LIKE ROCK CONCERTS AT 9AM AND TERRIBLE CUSTOMER SERVICE? Then the Crowne Plaza Austin is for you! 
My experience at the Crowne Plaza Austin was utterly awful. Upon arrival, we were greeted by a rude front desk staff that couldn't have been less helpful. When they couldn't find our paper work, they had the audacity to say, "Would you like to come back here and look for yourself?" (The paperwork was eventually found mere inches from where he was standing). This attitude continued to prevail throughout our stay. When we arrived in our 1st floor room, I was less than impressed. The room spell of cigarette smoke and the shower in the world's tiniest bathroom never got hot during the 2 days we were there. 
To top all of this off, I was awoken by what I assumed to be a rock concert at 9am on Sunday morning right outside our door. The drums were so loud and excessive, we went outside to investigate to find a conference happening right across the hall. 9am seems to be a little early on a Sunday morning for such excessive noise that you know will disturb other hotel guests. 
Because of the unacceptable customer service, lack of hot water and overall disappointment in Crowne Plaza's performance, it is safe I will never be returning to this hotel.