Poor Customer service
I booked a executive king room with jacuzzi tub for 2 nights for my son and his new bride. When they arrived they put them in a double bed room. When told this reservation was paid for weeks in advance they just said sorry that is all we have. I called the customer service line and was told they would put them in the right room the next night, send up a bottle of wine and fruit and cheese tray for the evening they had to spend in the wrong room. Was also told there would be no charge for valet parking. They did put them in a king room the next night but not the one I asked for. They never received the bottle of wine or cheese and fruit tray as promised and my card was billed for 47.00 for valet parking. I will NEVER book a room at this hotel again. If your looking for a great one in Sundance Square I recommend the Radisson.