Hands down, worst front desk services!
i am a seasoned traveller, but it is the first time I am moved to write a review of a hotel, that is the extent of bad services at this hotel, in particular front desk and theater desk staff. no greetings, no smiles, no hint of helpfulness, at one point, theatre desk staff did not even bother to speak and respond to me, just communicating to me with a nod, and i was the only there for her to help! stay away! have stayed in far cheaper hotel around Times Square with much better services. Terribly upset. hotel and room are obviously not well maintained (the smoke alarm in our room is broken amongst other things), no tea making facility in room, no water (complimentary nor minibar) and a very unpleasant smell throughout the hotel. standard is similar to a no frills cheap hotel, with a hefty price tag and an appalling services.