Kind and helpful staff.
This is the first time I've ever stayed anywhere in Texas. Every person in a service position (restaurant, hotel, shop) was helpful, kind and chatted willingly. The Menger staff was no exception. The first room we were given was tiny and for a 5 day stay for 2 people would have been claustrophobic. When my husband went to ask for a room with a larger bed or two beds and none were available, we were instantly bumped up to a suite since they didn't want us to wait! The front desk people were helpful and all of the staff including every housekeeper greeted us with a smile every time we passed someone. Some elements of the room desperately need updated due to wear and my in-laws room didn't even have a towel rod in the bathroom (no place to hang a towel in a hotel - really??). I think updates would help immensely while keeping some of the old charm. For the amount of money you pay these things really should be taken care of in order to warrant a return stay. Keep the charming and helpful staff but take care of the obvious problems and you'd have 4-5 stars!!