Hyatt Regency SF
Hyatt Regency Embarcadero San Francisco, 3 stars at best.
As so often mentioned, the location is great.
The hotel could be a really great place, IF the Hyatt was still running hotels the way they used to. Unfortunately they’re not. We have a lot of years and experience with the Hyatt chain and in the past 8 years or so have noticed a sharp decline. Usually try to book elsewhere when we can.
First stay 8/10 & 8/11: room 1722, top flr, regency club level king bay view.
Smallest room we’ve ever stayed in. Carpet one of the dirtiest we’ve ever seen. No closet. No dresser. No coffee maker. A/C tired and noisy. Bath faucet needs work. TV wall bracket wobbly and lose. Flubbed my pre- arranged champagne, waited over an hour after check in and finally received after calling and reminding room service. Never did see a newspaper at my door- as I also pre-arranged with the e-concierge. Nice bed and linens though. Balcony nice also. Room service one time- that was enough. Quality of the food DID NOT match the price, I’m being generous. 
Second stay 8/17 & 8/18: room 1636, regency club level king bay view.
Size of room good. Closet, dresser, coffee maker, all present. (We asked for a different floor after staying on the 17th floor and voicing our dislike of same upon check out the first stay.) We checked in at 4pm and were told our room wasn’t clean yet, check in lady immediately tried to put on the 17th floor again. After informing her of our plight just 5 days earlier she then wanted us to wait because someone checked out late(possible not enough housekeepers?). After much going around and around, yada yada, manager comes out and off we go to room 1636. 
Not a bad room, although the carpet was worse than the first stay… Ceiling texture coming lose above a/c vent area. Same bathtub/shower faucet diverter problems. This time room service brought our pre-arranged order within 10 minutes of checking in. Never did see a newspaper at my door once again. 
Some thoughts if you really want to stay there and are expecting more than a so so experience (and IMO): 
1- skip the e-concierge pre- arranged stuff, only 1 in 4 chance of it happening.
2-skip room service. if on regency club level- club food is ok but nothing to write home about.
3- try not to stay in rooms at the end of the building, even though nice view way too small.
4- if you have to deal with staff be ready for a reactionary management style vs. a proactive style. They will always have some excuse or convoluted reasoning. 
5- there is really no use discussing issues with on site management, they are surely aware of all the problems- they probably create most of them. (ie: reactionary vs. pro active managing). I get a good laugh from their replies here to reviews. same issues- same reply- nothing changes. If you can’t discuss with corporate, what’s the point..
Notes to Hyatt
1- Tiffany- you must not be speaking the right language when you’re forever telling reviewers that you’ll pass on the comments- seems the management just doesn't understand you.
2- theTV’s in the bath mirrors are just ridiculous, put the money into more frequent carpet cleaning