Terrible service
I stayed here on New Year's Eve, and was awoken at 7 am by something in our room buzzing. It wasn't a smoke detector, it wasn't a carbon monoxide dector, but something coming from behind the TV. We had to call the front desk to have them take care of it. It took them about 10 minutes to send someone, and then it took that person about 15 minutes to take care of it. I can't think of a worse time for this thing to start buzzing than 7 am on New Year's day, when I've paid twice the normal rack rate for this room. I was very upset and called the front desk to complain. The person was insincerely apologetic. He offered to comp me for the breakfast order I had placed the night before. I was fuming, and ready to leave the hotel but my partner just wanted to go back to sleep. When we received the comped breakfast the next morning, they messed up the order. To add insult to injury, they later billed my credit card for the comped breakfast! The food here is average, the room is average, but the service is abysmal.