Hugely overrated chain behemoth
We had booked this as the supposed highlight of our honeymoon in California and were sorely dissapointed. The negative points below may seem trivial but when you pay that sort of price you do not expect them to happen. To put it in context we have stayed at a whole range of hotels in our three week trip and have never had any of the below happen to us and will not stay here again and would seriously reconsider Fairmont as a brand.:
Negatives:
- Other people mistakenly given our room minutes before and then turfed out as we arrived.
- Being asked to pay for Wi-Fi internet and then the phone call to get it fixed when it failed to work.
- Chaotic entrace lobby with bags everywhere and having our bags stored very haphazardly (one even got lost for a while) whilst we went for a wander as the room was made ready.
- Having someone knock on the door at 0830 on the day of departure (check out at 1100) to ask if he could prepare the room for the next guest (answer was no).
- Bar staff hugely indifferent to our presence.
- Having a Hotel employee call a lift for us and then refuse to let us on because it was reserved for conference guests only.
- Despite it being an upgrade the room was no more special then any of the much cheaper hotels we have stayed in throughout California and the desk looked like it had been picked out of a skip it was that chipped and bashed.
Positives
- They waived the internet charges once we complained.
- Nob Hill location is good as a central point for getting around the city.