All style, no substance.
The hotel really is in a good spot in Manhattan. The design and appearance is fantastic. The lobby is flashy and upbeat. Unfortunately, that's where it stops. Once you actually need service from the front desk for anything, you're out of luck. Repeated asking for things that should already be done gets old fast. And don't get a suite. They're great rooms, but the only thing "VIP" is their prices for them. Noticeable difference between housekeeping personnel, too. Some are great, some not so much. And please, please don't get me started on the fire alarm in the middle of the night that nobody at the hotel seemed to have a clue about. All in all a disappointing experience. We checked out early and relocated to a better hotel for the last 2 days of our trip. Won't be returning.