Loud and un-trained employees
Again I stayed on the Concierge level, the room was nice, great view BUT the lounge was a disaster. They had lots of employees, really, really loud employees banging around in the kitchen area yet, plates weren't picked up, garbage was laying all over the counters, it was a sorry state! There was one employee who was sprawled out in a lounge chair speaking very loudly on his cell phone! Also had the maids chatting it up for about 45 minutes outside of my hotel room. These people need some more discipline! On the bright side the lady at check-in and a waitress in the bar area were great!
Other problems, rang the front desk for a few things, the phone rang maybe a 100 times before someone picked up! Come on! The TV couldn't access the movie channels, so they sent a nice guy to repair, as he was leaving he told me they would give me a free movie for the inconvenience and customer service would call in 10 minutes to confirm. I'm still waiting.
Overall I thought it was a lot of money for pretty crappy service.