Marriott hotel employee's mistake is costing us $800.....
I have been in constant communication with this hotel since last thursday, speaking to 2 front office supervisors and leaving multiple voice messages for the General Manager to call me back and still have not received a call back from the general manager! Months ago we book 6 rooms for 3 nights stay for Memorial Day weekend 2012 to accommodate 19 people. We sent over credit card authorizations for all the rooms so our staff would not be charged for their stay. Our group of 19 checked in and check out of all 6 rooms on the appropriate days, but to our surprise 3 days after we checked out of the hotel we notice the hotel charge $785.20 to a credit card that was by one of our staff members for "incidentals" and charged the company card for the 6 rooms as well. The response I received from one of the front office supervisors for this mistake is that we didn't show up for one of the rooms so they charged us for not showing up and that the person who was charged $785.20 was not part of the 6 room party and made a separate reservation the day they check in. This makes absolutely no sense! This hotel received double payment for 1 room for 3 nights! We feel that nobody at this hotel is trying to help us, it is their mistake but they want the customer to pay for this!