Unrivaled views, so that you might think you're in Paris
We visited the Four Seasons Philadelphia during the Veteran's Day school break. My daughter is very interested in American History and we decided to spend some time in the great city of Philly to learn and see more. I had been checking the reservations availability and the rooms looked open. However; by the time I was ready to book, the hotel was almost sold out. I called American Express Platinum travel and their system was down. So, I called the Four Seasons reservations line and spoke with Monica. Monica informed me that the hotel was sold out except for suites. She was excessively aggressive about selling me the room and pressuring a commitment. After a lot of calls, I finally booked with Amex and still had to take the suite ($$$). Many travel sites had rooms for less but Monica assured me that the hotel was full and that I wouldn't get a room unless I booked with her.
We drove from NY and were greeted by the most efficient and helpful bell staff in the North East. This team of men and women kept everyone moving yet were friendly and welcoming. Hats off since we knew the hotel was full. Check-in was easy and our room was as expected. We did have a suite on the 8th floor and the views of the fountain and museum were quite lovely.
My daughter and partner went to the Swan Lounge for lunch and I went for my spa appointment. The spa is small and the facilities are nice. The massage by Steven was very good as is the pool. Kids will love the size and kick boards available to play. it was never too busy there to have a nice swim. Especially at night.
We ate at the Fountain for breakfast and we found the food to be of very high quality and quite tasty. Eggs Benedict were outstanding and my daughter had two orders of pancakes-not normal for her at all. They were also busy but the service was certainly good and we had time to relax and enjoy the meal.
We did try to use the concierge services and I did call to speak with Jessica. She promised a call back to give ideas on hot spots and restaurants but she never did get back to me. Too bad. I hear that this group is very strong as well.
We called for towels, robes and other small amenities and there no wait time at all. The room was well appointed and clean. The bed is extremely comfortable and we liked having the space. One night we ordered in room service and watched a movie. The food was well presented and tasty. The service was good as well. Our wait time was minimal and the room service waiter and phone person were pleasant and helpful. Our room was cleaned and we received turn down service. Nothing special there. It was fine.
We did a lot in Philly. We brought out bikes and did some great tours to Betsy Ross' house and to the major sites. We took a longer ride on the river to see the Boat House and the views there as well. The Bell staff checked out bikes and helped when they could. It is a great way to see the City and to avoid parking. Everything is pretty close by.
We dined at Porcini and at at Jones. The restaurants in Philly are great and very real. I like how accessible the staff and chefs are here. 
Jones is super kid friendly, 70's theme and busy. We came at an off time but at other times we saw long lines.
Four Seasons is a great launching point and you'll be happy with the high level of service and commitment to their guests.