Customer Service needs to be explained to employees!
We were there for 3 days 2 nights, a group of 4 sisters. The only nice thing we can say is the gentleman in the restaurant area, his first name is James, was the friendliest, most courteous, and overall pleasant employee we dealt with the entire weekend. I left a note on my dinner receipt and hope that the management there acknowledges James for the superior attitude and customer service he showed us!!! The front desk staff were were polar opposites of each other. The young lady was very apologetice for the mistake made in the room location we were given, i didn't get her name, but Alex was working with her and he made an extremely rude comment that he didn't think was heard, and then went on to verbally attack my sister. Would not reccommend this hotel under any circumstance.