Disappointing
We recently stopped in this hotel as part of a family trip (14 yr and 12 yr girls) and we were very very disappointed by the quality and standard of this hotel. When we checked in we were told we had been upgraded to a one bedroom suite but that was exactly what we had booked! The room was very worn, dated and I agree with the previous comments about dirty wrinkly carpets, everything about the 'suite' was tired and shabby. The room wasn't made up for four despite booking for a family and we had to ask each day for towels. We didn't complain because we were only in New York for 2 full days and had too much booked to waste time moving rooms and trying to sort things out but with hindsight we should have.
On the up side the staff we had contact with were very helpful and professional and the location was great. I got the impression that hard working staff were trying hard to make up for a poor hotel in need of renovation - I wouldn't have stayed if we'd been offered a room like this in the UK.