Sad, tired and depressing
Just back from Boston. Hadn't been in 20 years but loved it back then so thought I'd take my teenaged kids to experience the city. The whole place just seemed off...like no one cares. It felt like the city just stopped taking care of everything. Staff at hotels and restaurants were indifferent if not rude. The roads and sidewalks were in terrible disrepair. There was garbage everywhere. And the Westin Copley just symbolized all of that. The hotel was dirty, dark and smelly. The rooms were small and outdated. With cities like NYC, Chicago and San Fran to visit, among hundreds of others, don't go to Boston and definitely do not stay at Westin Copley. Front desk was useless in helping us find a lost item. Bartender bit his nails and checked his phone while we sat at the bar. Concierge was annoyed when we asked for the Wifi password. One of the worst hotel experiences I have ever had.