Stinky rooms and noisy guests
We have stayed at other Embassy Suites before and always had a great experience. We booked a non refundable 2 night stay Jan 14-16 2012. As soon as we entered the lobby we heard a security guard screaming from the lobby level to some guests on the 1st floor to go back into their rooms. Room was stinky and specially the bedding so much that my young son said the pillows stink and he can't sleep. We were tired from day long travel so some how tried to go through the night but didn't get much sleep. In the morning noticed that that bathroom wasn't much cleaner. Breakfast is supposed to be great at Embassy, here it was just ok. Even though we had already paid for 2 nights non refundable, we decided to checkout at go to another hotel as we knew that another night would not be possible. Told the front desk person the reason for checkout early - she went in and talked to the manager; came back and apologized for the bad experience. To make up for the bad experience I was given the manager's card in case I was visiting that area again in the future and wanted to stay here and also an offer to pick upto 2 free drinks from the front store. But for sure they charged me $5.00 for parking. The manager never came out to talk to us and there was no attempt to give us another room. 2 days later my credit card was charged $10.80 - I called and was told that it was for the 2 days of parking - while I stayed only for 1 night :(