Grossly Disappointing Hilton Property
Noel G was right and we were very disappointed with our experience. We pre-paid to lock in AAA rates and were given a room on the southern end of the property. Upon check-in, we were not provided with a map of the property (needed to find out where the room, pool area, workout area and restaurants were). The wait staff in the Falls pool area was just that - we had to wait on ourselves and when we did finally order food, the guy came without our food asking if there was something we wanted to order. The workout room was in a separate area of the property than the other amenities, so not appealing. There wasn't a vending machine in our building so we went to two machines near the adult pool area and they didn't work. Ended up buying a beverage in the gift shop for $1 more than the vending machine price. A bird squawked above our room from 6:00am-6:30am daily and an abandoned housekeeping cart sat next to our building throughout the day. As you'll see in our pictures, our balcony with a less-than-desirable view had a huge pile of bird poop and the room had mismatched era furnishings. Hard to believe AAA has it as a 4-diamond resort; 3 at best.