Terrible service, noisy room and would not recommend this hotel to anyone.
First off, the hotel looked amazing online but it was the complete opposite. I have never stayed in such a poorly run hotel. The reception staff were nice but the hotel room and experience was awful. My sister and I stayed at this hotel one night and thankfully didn't stay any longer. When we arrived in our room the a/c was blowing out warm air. After an hour of waiting, the maintenance man came and replaced the a/c unit. This was good because the air was cold but it was so loud that we could not sleep, even with earplugs! At 2am I called down to see about switching rooms and there were none available. Our other problem was that we never got any towels. I asked twice for 2 towels (our room came with none) and was told they would be sent right up. My sister and I had to share a bath mat, as a towel, in order to take a shower. We later came to learn the linen closet was next door to our room...! We got a total of 4 hours of sleep that night. I would NOT recommend this hotel to anyone. It had a great proximity to central park, times square, and broadway but if you want good service or sleep, pay a little extra at another hotel!