Great value and beyond helpful.
I had an overnight trip planned to see a concert at the Toyota Center and was looking for a place to stay. Priceline took my bid and I ended up at The Lancaster. While some may find the rooms on the small side, mine was perfect for me. Ushi was beyond friendly, and allowed me to check in sooner than planned following my six-plus hour drive. 
The bed: Super-comfortable, and I needed that considering I had a long day and quick turnaround. 
I left early Monday morning, but left behind my computer charger. When I called to ask if it was there, Russell got back to me quickly to say it was, and Ushi ensured it will be shipped back to me. 
Next time I need to be in Houston, I won't have to use a bid service to find a place to stay.