Disappointing and Unprofessional
This is not a boutique hotel. I stayed at the Latham while in town for a conference. The lack of facilities did not bother me, as I was only in the hotel ro sleep. The house keeping staff left my room open all day long. The dead bolt on the door was done so that the door did not close. After being at the conference all day I found my room open. I called the front desk who sent the head of house keeping up. The young man appoligised and said that the manager would speak to me. I was headed to dinner and was told the manager would be in touch. When I returned, there was no note or any message from the manager. Furthermore, the manager did not contact me or provide any form of an appolgy for the three days I was at the hotel. I was shocked at the unprofessionalism and lack of care for customers belongings. I would have checked out that night had there been another room in the city. I will never stay in this hotel again.