Staff very rude but clean hotel
We arrived on a red eye flight and arrived at the hotel at 10am. The front desk agent told us we could not have an early check in and that is not how the hotel works. She said she did not have any rooms clean and we would have to wait until people checked out. The soonest she could check us in was 2:00pm. We checked our bags and ate breakfast. We came back about 30 minutes later and another front desk agent was working and we asked her for an early check in. She said that would be no problem at all. And in a matter of a few minutes we had room keys to our room. The concerige was never around to ask questions. When I asked what the price difference was between a taxi and a towncar she gave me a look as if I was bothering her with my stupid question. We left diamond earings in the room so when we came back to the hotel and asked the same angry woman who would not check us in if she could phone housekeeping to see if earnings were found, her response was I don't know I am not the housekeeper you have to go up yourself and track down the housekeeper cleaning your room and ask her. There was nobody in the lobby except us so she wasn't too busy to phone or page them. I am a hotel manager from Washington State and I would be appalled if this was my staff. They never smiled and were not approachable. I would not stay at this hotel again because of the lack of customer service. If you don't need an early check in or ever to speak to a hotel staff member than I would reccomend this hotel because it was clean and in walking distance from the hot spots.