Just a Bad Stay
We were attending a function during the week and our main objective was to find a hotel that was near Penn Station to catch a 6:00am train home the next morning. The location of the Doubletree was only a few blocks from Penn Station and seemed like a good fit.
I can't even begin with the list of things that were not up to the Doubletree standard.
First although the location is near Penn Station, it's on a dowdy side street that mostly has business that are out of business. It's a very depressing street.
When we arrived the lobby was a nightmare. It was tiny and jammed with people. The front desk is just a podium for two people. There were no lines just clusters of people all fighting and arguing who was next. Each person seemed to have a problem that needed fixing now. It was chaos and bedlam. There was a woman sprawled out on the lobby couch sound asleep.
When we got our turn we too had a problem.
Originally I had booked one king room, however later it was determined that our daughter would join us and we required a room for three people. I called the hotel direct. I was told they did not have rollaways at this hotel, but we settled on a double (two beds). Somehow the day before we left I pulled the reservation and called a second time to check on the correct bedding (as I never received a second confirmation. They did not have me in a double room - still a king. So again I asked for a double room and they said it was taken care of. Well of course we get to the hotel and I still have a king bed for three people! The woman at the desk made it into a huge deal. She blamed me for calling reservations and not the hotel (I DID call the hotel direct), she said I called the wrong Doubletree (so how did they pull my reservation each time), she accused me of lying that I never called. Well finally it turned out they did still double rooms open - so why instead of all the hassle and words with us did she just not change it to a double room.
I think she was mad at us as she made sure we didn't get the Doubletree cookies at check-in. She was short tempered and rude.
When we got to the room it was tiny - postage stamp tiny. The room just fit two bed and no space to unpack or move around. When we took out the ironing board to iron our clothing the other people had to sit on the beds as there was no other room. Our view was of a building across the street and two massive water towers. The room stunk of old cigarette and cigar smoke. 
When we left for the function we could not get a cab as it was raining and no cabs come down this depressing side street. Nobody at the hotel was willing to get us a cab. We had to go back to our room and arrange a private car pick up. The staff was amazingly unhelpful.
The hotel was just shabby, small, poorly run and the staff rude. There was a aura of things going wrong as most guests in the lobby were complaining about something.
The worst part was that the room was $350.00 per night. I could have gotten a much nicer hotel a bit farther from Penn Station for around $199.00. We paid about $150.00 per night to stay in one of the worst hotels I have ever stayed in!