Awful!
We stayed at this hotel and could not believe how bad it was. 
The room was not clean , the telephone was sticky, I would say things were dirty. The telephone also did not work.
We were in Floor 12 and the fire alarm rang. The manager said through the speakers that they were checking to see why it rang, to be calm. He never said anything else. After 30 minutes when I decided to go down and find out ( since the phone did not work) we met a security and said everything was oK, that somebody had triggered the alarm, but they never said anything through the speakers. 
We chose a rate that was higher because it included breakfast. When we went to have breakfast they told us that they never included breakfast.When I went to the front desk to complain the lady told me, they didn't give you your coupons? and she gave me coupons for the Starbucks Kiosk that was in the lobby. How can you say that breakfast is included if you have to take it standing up at a kiosk. a. Incredible! We paid for our breakfast and will never go back to a Westin.