AC made a metal on metal grinding noise
I waited a week to post this review in order to give management a chance to respond to my phone call, sadly they have not called back. We booked a suite with a sofa bed for one night at each end of our trip. Our first nights stay was ok but there were no sheets for sofa bed, and the 3-4inch thick mattress was covered in plastic so that each time our son rolled over it made noise. The plastic was useful as there was popcorn in the sofa bed when we arrived and we were able to wipe down the mattress.
Our second stay was not as good. One of the two AC/Heating units in the room made a metal on metal grinding noise when the AC was on. We called down to the front desk and talked to the manager on duty and we were told that there was no one on staff that could fix the problem until tomorrow and there were no other rooms available. The suggestion of calling a repairman was met with a laugh and a 5 minute explanation on to adjust the other fan to cool the room, during this condescending conversation I was called, "dude, buddy and man" never sir or Mr.... Unfortunately the second unit in the room was not nearly as efficient as the one that made the loud noise (it took until 2am (6 hours later) before the humidity went down). I tried to explain this to the manager and asked if he could call over to another hotel and see if they had a room, he replied "that's up to you dude" and hung up on me. My call to the general manager was not returned.