Good location but disappointing service
This hotel disappointed for a four star hotel and the price paid. Look around at other hotels in the area which are cheaper and provide better service as this hotel was a four star hotel with one star service.
Front desk were less than friendly when we checked in. Our room had a broken light and all the lights and phones were unplugged which we didn't expect for a four star hotel. After waiting a long time for our bags to come to our room, we went down to reception and had to ask again for the bags to come up. It would have been quicker to do it ourselves as we had just got off a long flight and it was late at night. At checkout and upon leaving the hotel, it would have been quicker to hail our own cab as it took quite some time for a cab to be called. And even then, the hotel staff complained how many bags we had to pack into a cab (even though we had only two each). All in all, I would definitely not stay here again for the price we paid and the inadequate service we had for an apparently high class hotel. 
On the up side, the hotel location is great as it is right next door to the Westfield Mall and all the LA hotspots. Also has a nice pool and spa area outside and the breakfast staff in the restaurant were fabulous.