Possibly the worst service ever.
My friend and I stayed here on our most recent trip to New York. I cant even begin to explain how bad the service is at this hotel. From the moment we checked in to the minute we checked out the front desk and bell service was horrific. I needed to switch rooms and was told that they would move my bags in the span of hour to my new room, oddly enough i left and came back 10 hours later only to find out that they hadnt moved my bags, and that they were instead left unattended in my old room the whole time. Another incident occured when i asked for some help from the bell desk in getting me something from the pharmacy right down the street. I was in a lot of pain and was assured that someone would contact me from the bell desk to confirm my request. Hours later no one called or even followed up on my request. They barely answered the phone and there is just no customer service whatsoever. Even the tv barely worked!! Half the channels were scrambled! The only perk about this hotel would be maybe the location, but unless you are willing to pay for a junior suite, you most likely will not even have a view of the park. I do not recommend anyone stay at this place.