Wonderful staff
We have been treated wonderfully. The moment we stepped out of the cab someone was right there waiting for us and they let us check in early (about 630am). The servers in Cafe Fleur were pleasant and helpful (my elderly mom uses a scooter, very hard for her to walk around) and the food was pretty good too. Had afternoon tea at The Bond and the staff there were just as wonderful making our tea time a pleasant experience. The staff at Langham are the best! Everyone has been helpful, polite and very friendly. 
We had one incident, our water temperature was too hot (no cold water at all). I informed the front desk and they sent up a maintenance guy to check things out then left to work with the engineer to figure out what happened. By the time we woke up everything was fixed. I received two phone calls to apologize for our inconvenience and was told we will be compensated. They were on it and I appreciate their efforts to make us feel comfortable.