Vacation
My husband and I stayed at the Red Roof at the end of July for a little vacation. We were pretty happy with the distance it took to get to the river walk and the alamo! That night we came in from eating and noticed there were ants near the bathroom. I understand sometimes things happen so my husband told the staff at the front! The guy at the front said he had never heard of there being ants but then GAVE MY HUSBAND the bottle of ant spray!! We thought that was a little awkward, but whatever! We noticed the next morning those ants were dead but some new ones had moved in!! Luckily the staff that day came to check it out and gave us another room!! We really did appreciate that! They did knock off the $7 a night parking off our ticket, which was appreciated......Pretty ticked at the way the night staff treated us though!! They acted like we were lying and gave us, the customer the bottle of spray to take care of the situation!!! Not very good customer service! RED ROOF needs to definitley work on the night staff's customer service........