I really wanted to love this hotel
I read the reviews, drank the Koolaid and was expecting to LOVE this hotel. I didn't. It's mediocre, average, nothing special. This is a great hotel for someone who has never stayed at a Hilton or Marriott 4/5 star hotel, or for someone who travels for business and needs things like a clean room, soft towels, soft sheets, no obnoxious train bells ringing all night (don't stay on the Stout St. side) - necessities in order to get up and conduct a day a business. I brought my fiance with me on this trip and romance was the last thing on my mind here, especially since we had to buy ear plugs in order to sleep at night. The free cookies and evening reception sound great, but is held in the tiny lobby. The breakfast is okay....at 7:30 AM on a Thursday they were out of eggs, sausage, juice and glasses. I water out of a to-go cup. The hotel is running a promotion, so you get upgraded to a suite automatically - that is if you hadn't reserved a suite in advance, which I did. So I had to request that I be refunded $30 a night upon proof that I booked the hotel through them and showed a Trip Advisor coupon. Two days in a row I left my room by 8:00 AM and upon return @ 4:00 pm the room hadn't been cleaned. The first day I had an event @ 6:00 and needed to change and get ready - the desk clerk said they had lots of rooms to clean that day and is why my room hadn't been cleaned. And skip room service....my 'Cheesy Standard' cheeseburger arrived cold and with NO cheese and with no condiments. When I called to ask about the missing cheese, the immediate solution was to bring me a slice of cheese - not to remove the item from my bill or to bring me a cheeseburger, which was what I ordered and paid for. Note: the burger was ultimately removed from my bill. I left my 3 night stay with the impression that this hotel is barely hanging on and only doing the bare minimum - which explains the terrible thin, rough towels and rough, balled up sheets. I actually woke up with a rash on my face from the pillowcase. At least my colleagues who stayed at the Hyatt and Embassy Suites had a good laugh, even if it was at my expense. :)