DO NOT STAY AT THIS HOTEL! Clothes Were Stolen and Charged Twice!
DO NOT STAY AT THIS HOTEL! My mother and I stayed there for about 2 weeks while on business in LA and it was a horrible experience. Firstly, a few nights into our stay the faucet wasn't working so we had to switch rooms. When we switched rooms I realized my clothes were stolen! The bellboy was supposed to remove all of our bags out of the room and transfer them to another room, but not all my things were taken out. My $800 leather jacket, my $300 cashmere robe that I got for Christmas was gone. No one tried to help me! The security guy came in to my room to assess the situation and he practically started yelling at me. They basically told me it was my fault that it got stolen. Secondly, a few days later, at about 12am I'm in bed trying to sleep I get a call from the front desk. The late night manager threatened to put me on the streets because it was showing that I didn't pay my bill! I'm from Texas so I had nowhere to go. I tried to calm the manager down, but she told me that she doesn't care that I'm in bed and she clearly told me that she has no problems sending a security upstairs to escort me out. I received a call from her about 20 minutes later and she was apologizing profusely and saying that she's sorry we had to go through that. I did pay for my stay in full! Then she gave us a free wine coupon! After all the hell she put us through we received a free glass of wine! Lastly, upon checking out I was charged $1,680 for my stay. I was told that I paid in full upon checkout. I checked my bank statements and it showed that hotel received their pay in the amount of $1680. When I got back to Texas I decided to check my account. The hotel charged me again! So basically I paid twice for my stay. I tried to call accounts receivable to tell them about the situation, I was brutally rebuffed. They have yet to give me credit on the second charge and I checked out March 2012. This hotel was worse than motel 6. Stay here at your own risk...sleeping in my car sounds more appealing than staying at this crappy, overcharging, stealing, threatening hotel. Seriously, what I went through I don't wish on my worst enemy. Also, the staff is not very friendly. Stay here at your own risk. They are much nicer at the Beverly Hills location. Oh how I wish we had stayed there instead!