A few little changes would make a huge difference...
Mmmm.. this is a difficult review because overall this hotel is very good. However, every one of us has different priorities in life and for our holidays. We have differing expectations and a widely differing experience of hotels. This is what make reading the reviews so interesting!
In my case I have a 'big thing' about small details and my experience of hotels world-wide, especially in the USA/ Canada/ Europe, tells me that it is NOT difficult to get my particular expectations met. I particularly do not appreciate being taken for granted- which is what this hotel is doing with it's guests. Hence the 3 stars instead of 4.
Reception, late on a Wednesday, was great. Roberto was good, and efficient. Quite chatty but no forced 'over-friendliness'. Just what we needed after a 12 hour ordeal in airports and aircraft!
The room was exactly as described/ pictured on the website. We had a stunning view over the harbour of Boston and our request for a high floor was met as we were on the 14th.
We stayed for 3 nights/ 2 full days in Boston. One day we used the ferry ($10 each way) and the other we used the hotel shuttle to get to the airport subway. The ferry is far quicker and obviously more enjoyable! The subway far cheaper. At this point I must report that the true heroes at this hotel are the shuttle drivers. Incredibly helpful and cheerful and willing to drop guests off anywhere on the route. We got a free lift to Avis to collect our hire car, and other guests were getting lifts to Dunkin' Donuts!
There is a lovely promenade outside the hotel with seating and even a small picnic area near the ferry terminal.
So why the 3 stars? There is a 'mean spirited' atmosphere with the hotel facilities. This is a major hotel which charges an extortionate sum for internet access. I have stayed all over the States and Canada (including New York on this trip) and I have always had free internet.
There are no safes in the rooms.
There is no fridge in the room.
Whilst a hotel has high occupancy there is no incentive to change because of the loss of revenue (internet) or capital expenditure (safes.) So I register my feelings with a 3 star award for 'average'.
Also- and this is straightforward extortion- a bottle of water in the room costs $5! 
The coffee maker is a nice touch, but the provided items on our first day were 1 coffee bag, 2 tea bags and 2 creamers... what? Do the management never stay in their own hotels? The replacements were 2 coffee bags and no tea. Mean spirited.
Then ( let's make things even more difficult for the guests and see hown# many actually do this!!) to get your towels changed daily you should 'contact the front desk'. Seriously? When every other hotel in the world just asks that you place them on the floor or in the bathtub? If you really want guests to keep their towels then at least give them somewhere to dry them out! I can envisage the management meeting where that little procedure was dreamt up- "Let's come up with something really strange to do with towels that will inconvenience both guests and our own front desk!"
Would I stay here again- no. But for a one-off stay and that view it was worth it once. Just take everything that you need when you go into Boston first thing, because going back to the hotel during the day isn't really practical.