Couldn't wait to leave
My friend and I booked the Hotel Diva for a recent fun trip to San Francisco, we booked a king sized bed to save money and when we arrived, were given a room with a queen, we immediately went down to the front desk to correct the error and were told there were no available kings for that night. I said that was ok but could we please get what we booked for the remainder of our stay? We were told that while there were kings coming available the following nights, they couldn't guarantee that we would get one as they might get booked up! I suggested that she put our name on one of those so that we would get the room we booked and she just kept repeating herself like a robot. That was only the beginning. We had a room with a flag pole right outside that was constantly rattling, it was so noisy, it sounded like the window was open all night and this hotel is located on a very busy, noisy street so we barely slept. The room was VERY small with barely enough room to walk around the queen sized bed, bathroom was very small as well. When booking this hotel, we read that one of the two elevators was out of service but we figured that would be fixed by the time we arrived as the reviews were from some time ago, this was not the case. Only one elevator was working and the other one took you down to the basement every time you got on in the lobby whether someone was getting on or off in the basement or not. We got to our room, cancelled the rest of our stay and book at the Hotel Florence which was spacious and lovely and the staff were very helpful and accommodating, so unlike the Hotel Diva. I would not recommend this hotel to anyone.