Pitiful and frustrating
This hotel has great potential and is in a fantastic location. However, we could not have had a more frustrating experience beginning with trouble with their website when booking, a wait for valet and bellman, and a somewhat surly front desk clerk. And that is before hitting the wrong room and relocation to a new room with a dirty bathroom (it appears someone had done some kind of maintenance and failed to clean up). We were compensated with breakfast for one which our server kindly converted to breakfast for both of us! After receiving halfhearted help in the spa I was told that they could not handle any room charges and after returning to my room for cash I was locked out of the elevator. Dinner was available only through room service although snacks were available at the bar. There was no shower pressure and the telephone only worked with two lines open at once. The restaurant was just tired, worn out and depressing and oddly the concierge left at 7 PM! This hotel seems short staffed, management heavy and it exudes a surprising lack of enthusiasm and overall service I have come to expect from Omni. I will pass on this property in the future.