staff problems
While our room was comfortable, house cleaning was erratic (forgot washcloths one day, left a wet towel on the floor another day, etc.), and we had a serious problem with the people who handle stored luggage. Our luggage got lost by the airline for over 36 hours, and the people at the front desk assured us they would notify us the moment Southwest delivered the bags to the hotel. We called the front desk several times to see if the luggage had arrived as Southwest clerks assured us the luggage was sent to the hotel, but the hotel desk people assured us the bags hadn't shown up. Eventually, one desk person finally checked with the luggage room and found it had been sitting there for hours. Yes, the manager apologized, but that doesn't make up for all the inconvenience. And while some people at the hotel said they did get some Internet connection, we had little to none. My husband finally realized that if he stood by the door, held his computer up to the ceiling, he did get a connection. Oh yes, it's $12.99/night for each connection (his laptop, my laptop, my iPhone, his iPhone, so if we wanted Internet service for all 4 devices, it would have been $51.96/night). One desk person, Leon, did comp Internet charges. In all, I'd find some other place to stay.