Never Again
Let's just say that we (colleagues and I) only stayed here because the rooms in NYC were extremely expensive.
Let's start with some minor glitches; $15 for internet - should be free these days, there was no clock in the room, the bathroom was so small you had to move the wastebasket around to make room to use the shower, sink or the other things! You could practically touch all the walls from one spot. There was black mold on the ceiling of the shower as you can see in the pic.
Then I called the front desk to see why there was no room service menu. Oh, the restaurant was closed for renovations, so I had to stop working and walk out in the rain to go get food. Oh, and did they bother to mention when you were booking a room, that they were turning off the electricity for about 4 hours at midnight? The AC stayed on even though the room was hot, but no TV, and nothing charging my laptop or cell. Think about how fun the trip to the bathroom was in the pitch dark.
Also, the bed was awful and they use the "chicklett" pillows, you know, these half pillows that i don't get at all. Who likes half size pillows?
Then in the morning I am about to get in the shower, and there is no shampoo or conditioner. I call the guest services number and tell her. She says, "I will send some up" and hangs up on me. I waited 15 minutes and nothing. I had to shower without to make my appointment. By the time I left the room about 40 minutes later, it still did not arrive.
Don't get fooled like we did.