Rooms very comfortable but the wait at reception is interminable
We've stayed at the Waldorf many times over the years, so I was pleased to see that the refurbished rooms are a delight, the beds are comfortable, the rooms are a decent size and everything works - except possibly the bath but then this is America!
The one drawback of the whole place is that queue (line) at reception. Why does it take so long to book in? And to add insult to injury no matter what time we arrive our room is never ready, even at 8pm in the evening. Normally we've just got off a transatlantic flight so would love to have a shower and a lie down, but no it's a sit in the entrance hall (majestic though it is) for half an hour whilst housekeeping complete the room service.
So why do we keep going back? Well the location for one thing - very central, Oscar's for another - excellent breakfast, and yes the rooms, because once you are in them they are just what you need after a long flight - quiet and spacious.