Great potential but Manager needs to manage!
Location one block from the the Manhattan Cruise Terminal was superb for our three night stay prior to cruising to Rouen. Hindsight suggests that I should have booked a room with a view of the Hudson as the City view was generally of a car dealership with Manhattan's lights at night.
The welcome was gracious and the room was very clean and spacious with the usual Kimpton touches that make you smile with a huge bathroom and the now famous lovely shower and a separate tub.
We stayed at 90 Tremont, another Kimpton property in Boston a month earlier and raved about the continental breakfast. Ink48 needs to invite the Boston breakfast chef and wait staff to visit New York. At Ink48, we paid $63 for a cold breakfast for two - one continental, two lattes, two tomato juice, cold cereal and yogourt. No one greeted us. We waited almost 10 minutes before coffee was ordered and the food was awful.. The server brought the bill and was ticked that I requested another coffee but deigned to provide it after she realized it was included in the price of the continental and she wouldn't have to run another bill. After that, the automatic 18% gratuity was simply insulting. Never went back!
Same server in the afternoon at the bar - we asked for the bill and she cashed out and went home and left us sitting there. In the early evening we went to the rooftop bar and were asked for a credit card before we could order a drink. We said that we were guests of the hotel and would sign for the drinks - not possible according to the server. Credit card or no drink as the bar is a separate corporation. Okay. Then the bill has a place to sign to the room. We are not "beautiful people" which seems to be the type of clientele encouraged in the exclusive rooftop bar but we have never ever skipped out on a tab.
Stayed at the The Distrikt Hotel on our return to New York. Two full hot breakfasts with lattes for $38 including tip and great service. Lovely small room. Delightful vibe! Location close to the subway and Times Square. View of the Hudson. 
Please Manager, get the Boston staff to show your staff how it's done! Visit the Distrikt as a secret shopper. Feel the difference. Ink48 has great potential and could be a wonderful place to stay. It's yours to make a difference!