They Still Have BedBugs And They Don't Care!!!
1/22/12 we stayed there so we could attend a concert where one of our best friends was being honored on stage as a marine. He booked this hotel for us thinking it would be a blast for our children. Bless his heart, he could only have known what a D U M P this place is if he had read the reviews. We brough two babysitters with us to stay with our children so we could attend this very important event. We got text messages from them around midnight that they had bed bugs all over their bed. They went downstairs and they switched their rooms and offered to do nothing else. Once we got back to the hotel we were too tired to deal with the managers so we figured we'd take care of it in the morning. First of all...Beverly...who everyone is saying so so rude...is still there. Run Fast if you ever have to deal with her. And when you find bedbugs. Take pictures of them because they will "send someone up" to "take everything down" and look for them and "call you the next day" Our babysitters killed one of the bed bugs and left it on a note in the room so they would see it. What happened? "Oh, we didn't find anything." They didn't find the note or the several bed bugs!?! REALLY? And the towel situation in the water park? I had a freezing cold 11 month old baby who desperately needed a towel and I was told there would be none for 20 Freaking minutes! If they gave a crap about anything...someone would be running to a room to grab a towel for my poor baby. The water was freezing and tubes should be treated like Gold because there are definetely not even close to enough to go around. Even the bartender there complained to us about what a dump it was and compared it to a crappy Holiday Inn. The trash in the waterpark was very accurate as well. And by trash I mean more than just garbage. So what happened after complaining about all of this stuff? Absolutely nothing. No refund. Nothing. They basically told us we lied about the bed bugs. As plenty of others have said - Do not go there even if someone offered it to you for free!!! They do not care about anything! How are they still in business?! I wish I would've read these reviews before we went!!! The only decent employee is the bartender! And he hates it just as much as you will!!