Disappointing, Property is Aging and Deteriorating
STayed at the Indianapolis North Embassy Suites on Saturday May 5, 2012, for perhaps the 4th or 5th time in the last two years. Sorry to say that the property is showing its age and rather steadily deteriorating. Hotel was seemingly full, but one of the four elevators was out of service, adn we saw guests get stuck in one of the others. Elevators are really, really slow, you'd do best to get a room on a low floor and use the stairs. The key cards for our room regular didn't work. We finally asked the front desk for four key cards each time we had to get new ones, and that way we could usually get into the room. Plants along the walkways on the room floors are dying and going brown. The pool and hot tub were closed late Saturday afternoon, with no explanation, and didn't re-open until Sunday morning. Overall, nothing big was wrong, but so many of the details are just not being attended to, it's like an house that isn't getting upkeep it should, and it's really starting to show.