False Advertisement, Poor Management, Bad Guest Service
Not a good place to stay if you are trying to do business. Highly inefficient. Being in the hospitality indusry for almost 4 decades, I was really surprised that they chose NOT to answer the phone at the Front Desk. There was NO airport shuttle as advertised in several mediums, so I had to pay for transportation from and to the airport. They lost my PRE-PAID IN FULL reservation! They got so many complaints from guests that the wifi didn't work! The manager told me to move all my stuff into another room in another building, but said that she could not guarantee that the wifi would work in there either. I was told to do my work on the computers the lobby, but those were so archaic and glitchy, so I had to pay for data service on my iPad in order to get any work done. They offer free Starbucks coffee in the lobby, but then tell you that you have to pay $1/cup. There is a shuttle sitting in the parking lot, but I was told that they only use that for special guests, so I had to pay for a ride back to the airport. The manager, who would never come out of her office, kept sending other people to deliver her messages. I asked for an extended check-out of 2hrs for all the trouble, but the manager refused and then locked me out at 12:00 while I was still in the lobby trying to speak to her through her check-in girl, who was very rude. Management needs to be reviewed on standards of operations, especially since good guest service is the foundation of the hospitality business. In this flailing economy, everyone should step up their game and appreciate any customers that they can get.