Run for the hills!
I would not stay here again. Go elsewhere. Upon check in, we had a very condescending front desk host (male), who was not welcoming and when we would ask a question, he kept saying that all of the information would be in the 'packet.' The conceriege was useless when we asked about local restaurants, I could only gather that it was her first day on the job, as she knew nothing. Kept saying she has not been to any of the restaurants and does not know anything about them. We went for the spa package (amazing deal... $334 per night for three people which included on spa treatment per day, so it was like the room was free). The spa itself was lovely, and the pool area at the spa wonderful. Just perfect. However, you can only use that pool if you had a treatment that day and the other two pools on the property were sad looking, lacked shade and depressing. Thank goodness we had spa treatments everyday so we could use the pool. The treatments themselves were great (facial and massage), however, the spa steam room was broken and the jacuzzi as well. The spa bathroom area, where you shower, etc... was not kept up.. towels everywhere, no lotion, no soap in one of the showers, dis-regarded robes, etc.. when we complained about it, they said that the housekeeper called in sick.. ! The rooms were VERY dated, musty and the hotel hallways depressing. We got turn down service, but she forgot the chocoloates on the second night. There were cobwebs all over the patio and the shower had dirty tiles and dark. There were cig butts all over the resort and in all the fireplaces that remained there our entire time. The restaurants were OK and the food decent. We ate out at night and used the free car sevice that the hotel offered which was nice. Great restaurants, Miguels (Mex food ) and Cafe Blu (Italian). Highly recommend both.