Close to Old Town Trolley and public transport
Clsoe to Old Town Trolley and public transportation, location is great, but service is not that good.
If you are trying to reach general manager for any reason (who will of course add a copied letter saying how he wants to hear from you and how open he is for comments), just forget it because he will NEVER get back to you, which - I think - from a general manager of a hotel is RUDE.
Also, one girl in the front desk is completely lost in this world, as long as you only check in and out, she is ok, but she can't handle any additional requests or questions...you will easily recognise her because she is sloooow! 
Location is ok, make sure you get a courtyard view room because otherwise it might get noisy from the highway.