Disappointed with Service
We arrived in San Francisco after an overnight flight and made it to the Hotel by mid to late morning - exhausted. The front desk receptionist was unsympathetic, curt, and unhelpful. So, we had a very poor initial impression of the hotel. While the front desk continued to deliver poor service, the cleaning staff and others were very helpful and even friendly. The hotel is located on the cable car and bus line and it is convenient to access a number of major attractions although all require some form of transportation. The room was basic, but comfortable and clean. The hotel provides a refrigerator in the rooms, but no microwave. Again, I encountered poor service from the front desk when trying to heat up a small container of left overs. There is apparently no way to do that anywhere in the hotel, including the restaurant. The hotel has a washing machine and dryer accessible to guests. Overall we had a good stay, and we enjoyed being close to attractions, but the front desk in particular would benefit from improved customer service.