Good location but room for improvement
This Hilton is centrally located near Union Square and the shopping district. I was in town for events at Moscone and Westin St. Francis so it was a good location for walking to both. The hotel is quite large and has an awkward layout - easy to get lost. I had actually been upgraded to a king junior suite, but it wasn't much of an upgrade. The suite was old with dirty carpet and a TV that you couldn't see from the bed. It was also on a low floor with a lot of outside noise. I ended up getting downgraded to get a room to my liking. If you have Hilton status, note that there is no concierge lounge here but you are given breakfast tickets. There is a full-service Starbucks in the hotel, which was quite convenient. Room service was prompt and food quality was above average. Front desk staff was a bit slow.