A horrible night's sleep before surgery...
I booked two rooms the night before my mom's early morning surgery in this hotel as it is only 2 minutes drive from the hospital. For location, it is perfect. We arrived at 9 pm to find a young guy at the counter who seemed friendly enough. He assigned me two rooms. Mom's room seemed ok... My room however (once I got in, as it took three different key cards to get in, which meant running back to the reception area each time) had a huge fungus growing in the middle of the floor... I kid you not... it seemed like a giant mushroom which when kicked rolled like a golf ball leaving a stain in the carpet...
I told the desk attendant and he gave me a new room, responding "I hate our cleaners". Very professional!!
It is obvious though that the cleaning crew are unable to bend or may have sight problems as the only areas of the room that are clean are the "high spots". There were dust bunnies under the bed the size of a full grown cat in both rooms, and let's not even start with the bathtub in my room which was full of dark stains...
The bedding was quite clean, so once settled in, we were shocked out of bed by the noise made by the refrigerators (empty), which every time they came on it seemed like a jet taking off. So, needless to say, the wake up call which came at 4.30 was unnecessary... as none of us got a very good night's sleep.
For check out, we had to look for the new attendant who was hidden away in a small room on the opposite side of the reception area. I asked what to do for checkout, and he said "no probs... give'em to me... " i assumed, referring to the key cards...
I have stayed in 2 star hotels in Laos and Cambodia which were cleaner and had better service costing only 12 dollars a night. I didn't expect 5 Star service from the Ramada, but not 1 Star either!!!