All Show No Go
Wow - What a disappointment this hotel was. I read the negative reviews prior to booking our week long stay however, chose to ignore them (mistake) due to the fact that I usually assume people who write scathing reviews are just people who are difficult to please. Needless to say we should have listened. This property no where near lives up to what you would expect from a Starwood Hotel. We expect to spend a lot of money when staying in New York. What we don't expect is spending a lot of money for POOR service and substandard room conditions. Come on, for $450 a night the least the W could provide is free Wifi in the room. Being nickel and dimed for every single thing just seems greedy and tasteless.
Most of the tv's in the gym did not work. I requested to have someone take a look and not only did I ask twice, but it took them half an hour to show up. When someone finally did show up I was finished my workout and the next day they were still not functioning.
The room was small as was expected ( not the issue ) but the bed, although comfortable was definitely NOT a queen. To give credit where credit is due, the bedding was great. The furniture was worn and the shower leaked all over the floor no matter how many towels we put down. There wasn't even a soap dish on the counter or in the shower for the bar soap provided. The Bliss toiletry products were the highlight of this hotel. Sad to think that the best thing about this hotel was the shampoo. 
The cleaning ladies were the friendliest people in the hotel and the ONLY people who didn't give us attitude.
Do yourself a favour and book somewhere else!