Great customer service, not great area
First of all some good things about this hotel. Its quite simple, has abit of character and i thought the thing that made this hotel good was the staff! very friendly, accommodating and honest. It is also only a few blocks from union square! However...
Be warned! this was my first ever place i stayed in america, and what i was not aware of was the fact that this hotel was right on the corner of an area called Tenderloin, which is also the homeless area of san fran.. it also has the highest crime rate in the city! Its incredible how somewhere so horrible can be so close to the centre of down town San Fran, but its an area you really don't want to wonder into at night, or day to be honest. Its a shame really but if you do stay here my advice would be to take a taxi to and from the hotel, especially at night (which the staff would be very happy to help you with). Other than the location this was a basic, simple and friendly hotel.