A Dishonest Hotel: Don't Trust Them With Your Packages
The room was a good value -- a lot of space and a good view. The bigger issue I have with this hotel, however, is they are untrustworthy with packages and don't have your back if there is an issue. I had about six packages sent to the hotel and two of them were missing. Curiously the most marketable and expensive were the ones which could not be accounted for (a Kindle Fire and Photoshop CS5 software). The custody of these packages by the Bell Hop employees was dishonest. If you have anything of value I recommend that you have all your ducks in line before picking them up as the hotel has an incompetent log-in and custody procedures. First make sure you have all your tracking numbers provided by the carrier with the specific number of boxes in each shipment and the contents of each package specified. Then OPEN THE PACKAGE IN FRONT OF THE BELL HOP and write down the contents of each package and have the employee sign the paper. With this in-person verification you have a better case to make if something is missing. My mistake was trusting that all the hotel employees would be honest but this what not the case with the Bentley. The front desk night manager took charge of my complaint and went through the motions of trying to locate the package but to no avail. (The night manager claimed he didn't recognize the name of the person who signed for a 'FedEx' delivery -- I had to point out to him the unlikelihood that a bell hop would sign for an Amazon Parcel labeled 'Amazon Fire' with his real name if he intended to steal it -- duh.) The Bentley offered no compensation. The front desk day manager claimed "We have NEVER lost a package." Laughable; they lost two of mine. In contrast five days later the Gem Hotel in NYC's SoHo had all ten packages I had on hold neatly stacked and waiting in my room for me. Sure the rooms at the Gem were tiny compared to the Bentley, but I will take their honest service over the creepy treatment at the Bentley.