Wonderful staff
This hotel is in a great location for access to interstates and tons of restaurants and Ballantyne is a particularly nice area of Charlotte. The lobby has been redone and the room was clean and comfortable. There's a walking trail around the lake right behind the hotel with access to the greenway. Business center is comfortable and well-stocked and internet connection is sufficient. 
The staff at the hotel made all the difference for us. They were so helpful and welcoming and accommodated our every need and answered all our questions about the Charlotte/Ballantyne area. They made our 5-year old daughter feel especially welcome. We look forward to staying here again when/if we're in the Charlotte area.