Great location but hotel average
The main reason to stay at the Whitehall is its location: right next to the Magnificent Mile. The room was clean but wifi is not included in the price which I found disappointing. I don't know if this is common in most Chicago hotels? The room was clean and the bed comfy enough with decent bedding. However, the lamps were somewhat dangerous. We managed to turn them on and off but it felt like the light switch was about to fall apart. Bathroom has all the amenities and decent shower pressure. The doormen were helpful but I feel the hotel needs more people on reception. I found myself waiting for over 10 mins several times. We didn't have breakfast included so I cannot comment. There are plenty of generic Starbucks etc close by though.
For the price we paid in downtown Chicago (we had an offer through ebookers) the hotel was not bad but I'm not sure I would stay again.