Sleepless Night
My husband and I decided to start off the New Year downtown with a nice dinner and hotel stay. What we had instead was a confusing, expensive, sleepless night. The person at check in was extremely rude, but we shrugged it off as post NYE work. We get to the 9th floor and are met with carts of garbage from other rooms in the hall. It was 4pm when we checked in-- why is that still there? Our room was completely blocked by a cleaning cart. We jumped over-- went inside to find a small cold room with faded outdated furniture. The chair's leather was peeling, the wallpaper was peeling, and the window screens had been slashed and not repaired. 
But that isn't the worst of it. The worst of it was the heating system. An old outdated system that took 30 minutes to heat up a tiny room but did it with such loud banging and clanking that we were unable to sleep all night. My husband and I took turns turning it off-- sleeping for an hour-- freezing-- and then turning it back on again. By 8am the cleaning crew had begun banging and slamming doors. We had no chance. This hotel was very expensive. No excuse. There are better hotels in the same location. We've been to the Conrad Hilton and had a great experience-- go there instead.