Historic property; service can be improved
Normally a fan of Kimpton hotels (in fact, was just at this same hotel two weeks prior to this stay; Chicago the week before) because of decor, overall service and location. Unfortunately, service failed during this stay. Called the night before for a wake up call. Attendant even advised a follow on call 15 mins later. However, no call came. When I checked out a few minutes late -- thanks to a blackberry backup alarm -- I was told that there was no note of a wake up call. I realize things fall through, but this mistake could have had big repercussions. 
Contacted Kimpton hotels and told front desk, but to date, no apologies have been forthcoming. A little disappointed by that.