HORRIBLE Customer Service!
I can't even review the hotel room itself because I did not even end up staying here. My boyfriend and I had tickets to a concert at the House of Blues, so we decided to book a room here this past Wednesday. This was the day after the "Boston Blackout", so some of the city was still without power. After calling the concert venue to see if they had power (they did, concert was a go), I must have called the hotel 6-8 times, each time not getting any voicemail, just ringing and ringing. I also sent two e-mails and never heard back. 
Upon arrival, I could see the hotel was dark, and a small sign posted on the front door stating that the hotel was closed due to the power outage. I approached the front desk and was quickly told by an annoyed looking woman that my reservation for that evening was no longer valid. I was a bit taken aback by how rude she was off the bat. I asked her if they would be able to help me in getting another room in the city. She shot back that they had no power, how would she be able to help me with that? (This was said in between her texting on her cell phone). I asked what they were going to be able to do to help me, as I had booked the hotel because of its low rates, and most other rooms in the city would be upwards of $300. She once again told me that there was nothing she could do because "ummm, I told you, we have NO power!" and tossed me a piece of paper with the name and phone number of a hotel across the city (already booked up when we called).
I completely understand why the hotel had to close due to the power outage, but it baffles me that they could not take a few simple steps to make lines of communication better (forwarding their phone lines to employees cell phones?) Also, it is shocking to me in that this hotel would not even try to do something to retain the business of those who were put out. Perhaps offering to rebook all the effected guests at partial or full cost to the hotel or even offering a complimentary or reduced nights stay at some point in the future?
In the end, we were lucky enough to book at the Colonnade (can not recommend them enough, so kind and helpful!), no thanks to the awful staff at the Hotel Buckminster. I advise everyone to stay far away from this hotel that doesn't seem to care a bit about the satisfaction of their guests.