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My husband and I spent 4 nights here from June 27th through July 1st. We have stayed here many times. You can not ignor the design of the hotel--it is unique and as far as I have seen there is nothing else like it. Inside, there are several stories with restaurants salons diners and shops. The hotel itself is almost a maze inside, with escalators and stairs starting and ending, It is actually fun to walk around in this hotel. I had just had surgery at USC hospital so it was great for me! The staff were all very pleasant and came right away when we called. The management is so good--they actually gave us a room with a built in shower chair fridge and had a microwave waiting for us prior to check in. We love the fresh fruit and sandwiches at the Health Winner--and it was reasonably priced. There is also a great little pizza buffet next door to the Health Winner and of course our teenages have always loved eating there. I don't think there is a bad view in the entire hotel. We were on the 26th floor with a great view of the pool (which is just beautiful). The rooms do show a little wear but not bad. There is always something interesting at the hotel. There happened to be an anime-con at the hotel while we were there and it made for some interesting photos! All in all an amazing hotel with positive, helpful staff.