TERRIBLE customer service with a side of COCKROACH!!!
This hotel has the worst customer service you can imagine!!! The manager on duty, Kasandra was ridiculosly rude! There was a mixup in my reservation that nobody is owning up to and I was charged twice for my room. I booked through Expedia so the hotel said it was their fault and Expedia said it was the hotel's fault. Expedia called and spoke with the hotel several times and at the end of the day apologized but said there was nothing they could do from their end because the hotel staff was absolutely not cooperating. So the trouble begins. When I personally confronted the manager asking what the deal was, I was assured that since I was still staying with them even after the mixup that when the supervisor came we would be compensated for the mixup. That turned out to be a big fat lie. After an entire weekend of back and forth I was informed 1 hour before checking out that sorry you're not getting anything back because we don't know if you were the one that made the reservation mistake. I showed them on their own policy where it states that even if that was the case, the reservation should have been cancelled and I should have only been charged for one nights stay, not the entire reservation. She then just says, "It is none of my business...and you'll have to take it up with someone else". What??? Am I on a different planet? Who on earth, particularly in the customer service industry, could be that rude. 
To add insult to injury I found a DEAD COCKROACH in the bed (see pic), after I had already slept in the bed which clearly indicated they either didn't change the sheets or had an infestation of pests. Either way, it's disgusting and UNACCEPTABLE. When I showed her pictures of the roach her exact words were "sorry about that", with absolutely no action. Are you kidding me?
Our AC also broke about 2 o'clock in the morning the second night which took about 4 hours to get someone out to come fix it. It got over 80 degrees in there!!! It was a crappy window unit that was barely hanging on. Looked like someone had duck taped it back together. Not a $120 a night hotel by any stretch. It wasn't even in a good location. 
Also, the keycards to open the room never worked more than once. So each time we left the room we had to go down to have them fix the cards so that we could get in the room. Every time they wanted an ID and a credit card number that was on file to verify that we were staying in that room which would be fine except it was the same people at the front desk every time and they knew who we were and that this kept happening. Our stuff was in the room so it was a 20 minute ordeal to try and verify our information so we could get back into the room that they charged us twice for. This was happening to everyone. 
After all this nightmare, Kasandra told me that Bruce (the other manager) was going to further review my case, and guess what, I haven't heard anything yet. I have called several times and according to the staff, he is out of town, but no one knows when is he going to be back. What kind of business doesn't have a schedule available. I was told, "he will be here Monday". On Monday they say he will be back "later". When pushed to give me a time and date, the answer has repeatedly been "I don't know, later this week". I have called at least 10 times. Well, it's actually more like 50 times because they never bother to answer the phone. It just goes to voicemail saying they are sorry that no one is available to answer the phone. A hotel that doesn't have enough support staff to even answer the phone midweek? What a joke. 
We weren't the only people there furious with our stay. I saw one couple swearing and yelling at the front desk and storming out of the building when we got there and another family getting upset when we were checking out so apparently we weren't the only ones being screwed over. 
Another couple was out in the parking lot with the police after having their car broken into and overheard them saying the hotel was going to do nothing about it. 
I rarely write any reviews on websites like this but was so astonished at the terrible customer service and just outright blatant rip-off that I had to warn others to STAY AWAY!!! I will NEVER stay at a Wyndham affiliate hotel again thanks to these incompetent people. 
I REPEAT....STAY AWAY FROM THIS JOKE OF A HOTEL. If you're dumb enough to stay here, I'll be looking for your bad review so I can say "I told you so".