Double Charged Us. Did nothing about smokers and staff were not trained
True to their name, the Doubletree DOUBLE charged us for everything then acted like they had no idea how it happened. Also this is a 100% NO SMOKING hotel yet the place the ashtrays right outside the doors in violation of CA law that states smokers can not smoke within 20 feet of the entry of a business. They also did nothing about the people smoking in their room and in the jacuzzi tub. When guests tried to check in, they were unable to get a luggage cart. There were 9 locked up in back rooms at the hotel. We had to go find them ourselves. then when we gave our drivers license to get the cart, we were told it would be at the front desk. When we went back to get it, the front desk said they didn't have it and they had no idea where it was. The staff acted like it was their first day on the job and didn't even know there was a convention AT THE HOTEL that weekend. To top it all off, there were a pair of dirty underwear left in our garbage can in our room and hair all over the tile bath floor. Horrible! Poor service, horrible experience!!!!!