Very disappointed and fustrated
This hotel is fine if you are only going to be there for one night. I travel a lot for business and generally find the Marriott brand a good hotel. At this particular location the cleaning staff is nothing short of being extremely lazy. I had been staying there for several days at a time for 3 weeks. Most days the room was semi-cleaned. My bed was always made but the final straw for me came when, after working a 14 hour day, I come to my room and nothing was done except the bed. The trash had not been removed, there was no coffee for the next morning, they hadn't even removed the empty coffee cup I had forgotten and left on the desk. I did call the desk and the lady working came up to my room and brought me coffee for the next morning and she saw firsthand that nothing had been done. She was very apologetic and offered to have someone clean the room. They did give me some bonus points but that doesn’t change the fact that their cleaning staff is far from adequate. I checked out the very next day. Maybe I am wrong but when staying at any hotel, regardless of the length of stay, I should be able to walk into my room and have it look like that was my first night there. Just because I am staying more than one night does not mean that I don’t want my room cleaned on a daily basis. Isn’t that what we pay for? I am now in the area for another 4 months and will only be going home every other weekend. I also have colleagues that will need to also stay in the area for extended periods and have discouraged them from staying here. This hotel has lost major business due to their housekeeping staff. I/we have chosen a different brand hotel. I have been at the Holiday Inn Express for two weeks now and not once has my room not been as though it were my first night there. I almost forgot, on one of my week long stays there, they actually gave me a room with no closet. Seems to me they should have seen that I was going to be there all week would need to hang some clothing. I was just too tired to change rooms so I just dealt with it.