No where near 3.5 stars
I stayed at a DoubleTree hotel before in San Diego and that was a good experience, so I thought my family would have one too. What a big difference compared to that one. I've traveled a lot due to my job, and I've stayed at Choice Hotels, Hampton Inns, Super 8, 1 star to 4 star hotels. This hotel is in need of some serious renovations and slowly falling apart. The coffee maker in the room had old coffee that had been sitting there for days. There were bed bugs or some other insects in my room. Every time we layed down on the bed, itches and rashes would later develop. Carpets were also old and dirty as well as the bathroom. No free buffet even though we had gold status membership. I've had better experiences at many 2.5 star hotels with free and better buffets than the overpriced one they charge here. The only thing 3.5 star at this place is their imagination that this is a high class hotel. I am sure some people got better rooms and had better experiences, but if you read through all the reviews on this site, you can see it all depends on what room they happen to give you and who you have the fortunate or unfortunate (if you had a bad experience) opportunity to deal with during your stay. So, if you want to stay at a DoubleTree, that is fine because they are usually good, but STAY FAR AWAY FROM THIS ONE IN SAN ANTONIO!!!