Extremely Disappointed
My husband and I enjoyed a week in Los Angeles and came to this hotel because we were going to visit with friends in Canoga Park before heading back home. We checked in at 2am after a fun day at Disneyland. At 7am I went to the front desk to ask where the ice machine was. I was surprised to see coffee, juice, fruit, yogurt and other breakfast goodies in the lobby. Obviously the evening desk clerk failed to inform us. I helped myself to coffee, the front desk staff told me where the ice machine was and I went back to the room. My husband woke up at 9am and we went to the lobby to enjoy some fruit and yogurt at 915am. Another front desk clerk was packing up the fruit in a box. We asked if there was still fruit and yogurt available and he said "No, breakfast is over at 9am." We asked if we could just have fruit and yogurt and he said "No, but there is a restaurant across the street. I asked if he could give us two of the apples that he was packing up. After pausing a moment, he handed my husband two apples. I was shocked that this had actually happened. My husband and I went back to the room to get ready to check out. My husband thought that the clerk had simply made an error in judgement, so he went back to the front desk to ask if the clerk could go to the fridge and retrieve two yogurts to save us a trip to the store (which was a few kilometers away). Again, the clerk said that breakfast is over at 9am and went out of his way to show my husband where the restaurant was. We checked out shortly thereafter with a very friendly female desk clerk. The other desk clerk (Sud) was there too. I asked him his name and wrote it on the business card. Please let Sud know that we were extemely disappointed with his "error in judgement."