Unfortunately great dissapointment
I booked and paid well in advance 2 inter-connecting rooms back in June for our short 3 nights stay in SF. We arrived to the hotel just after midnight from Hawaii to be told that our reservation were not in the system. Fortunately very friendly receptionist managed to find us two rooms on different floors for the night. One of the rooms was located close to the lifts and ice machine hence we have had a very restless night due to excesive and at the time unbearable noise Tomorrow morning we were informed our reservations were found but unfortunately there were no availiable inter-connecting rooms. The best staff could do was to move oiur kids to the same floor with us. The bathroom door one of the rooms couldnt close properly creating great inconvinience for all. Both rooms also faced side and at most time very busy street. The pnly quiet time we had was betwen 2-5am. Ear plugs were necessary addition and they were availiable in every room. On a positive side the location is great, staff are friendly and the beds are comfortable, Unfortunately I wont be staying again in this hotel.