Excellent Staff, Great Location, Frequent Customer
This hotel by far is my favorite place to stay in NYC when on business. This staff has been exceptional over the years and made my stays enjoyable and personable. In particular, Carolyn has greeted me by name and ensures that my stay is comfortable and personable.
The rooms are clean, maintained, and spacious. The made staff does an excellent job making up the room and ensuring that it feels fresh when I arrive back to the room. I can't say enough about the staff and responsiveness. Check in is quick and efficient even with long lines.
The location is awesome and walking distance to Radio City Music Hall, Carnegie Hall, Times Square, Central Park, Lincoln Center to name a few places.
The hotel is large and does tend to have many groups making it congested in the lobby. There have been serveral times during peak times where I've had to wait for elevators or even after selecting the floor missed the elevator.