Heat? What's That?
It was unusually cold in NYC last weekend. I called the desk and asked how to turn the heat on. "We don't have heat!" No further explanation. I tried to turn the air down and the entire system broke. The bedside lamp was a challenge to turn on and off and the TV remote did not work. The air system was repaired the next day and I was given a new remote. I don't want a note from the manager of the hotel saying he or she is soooooo sorry.
The water worked and I got a hot shower when I wanted. The pillows were good and the generally kind staff should really work in a better hotel. I leave tips for the people who clean my room. I hope all of you do too. It is a common practice in the US because these people don't get vacation pay, retirement benifits or health insurance.