Gloomy and sub-par service
Very disappointed in this hotel. Decor is gloomy and uninspired and makes you feel like turning round and leaving as soon as you walk in. The large central lounge and lobby always seemed to be full of people but never of conviviality. No one has tried to bring any style to this, or the other spaces here.
The bedroom was ok, had everything I needed, but again, charmless in terms of design and has obviously been decorated to a very tight budget. 
A room service dinner on my first night (ordered one dish) took one hour and twenty minutes to arrive, after I had been given a 35 minute delivery time. Breakfast next morning was promised to take 35 minutes. After 45 minutes I called to chase. 55 minutes after ordering it arrived. I had ordered oatmeal, mixed berries, maple syrup, orange juice and a black decaff coffee. 55 minutes and I got oatmeal, strawberries, no syrup and ordinary coffee. Utterly infuriating and very stressful as I had to get to a meeting and had no time to actually eat or drink when it got to me. 
I phoned early one morning to ask if I could book a meeting room for use at 8 30 am and was told 
that wasn't possible as the meeting rooms were managed by banqueting staff who are not on duty until 9 am. So the facility, which has a massive suite of meeting rooms, couldn't offer me access to one. 
I was travelling with colleagues and we had pre-booked two large meeting rooms for a day. Our hot drinks and water jugs were not refreshed during the day. 
Overall, a really poor experience.