Shocked
As a frequent lodger at Candlewood Suites, I was very disappointed with my recent stay. We were traveling and stayed at the same hotel twice in two weeks. the first time we stayed everything was ok except for a problem with the water / Ice in the suite and the thermostat for the heat/ac. Neither of these was too terrible. However, the second stay was much worse. First, we were told that the amount being held on our credit card would be released before our return for our second stay. It was not. Second, another problem with the water / ice. It smelled and tasted so bad, we could not use either. Third, (and this is a first) we found a cockroach on the counter in the kitchen.
I love staying at Candlewood Suites, but, if this continues to be the norm for them, I will be staying somewhere else in the future.