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First visit to NY and being as the New Yorker seems to appear in every shot that pans the streets of NY, it seemed appropriate. OK, the review that slates the reception staff, I 100% agree. Abrupt to the point of being downright rude and as that is your first contact your hackles are up and you are ready for confrontation. However, after a chill-out in our 37th floor room which was perfectly adequate as a base for a couple of days before moving elsewhere for the rest of our holiday, a calmer version of me realised that unlike most of the USA inhabitants, many New Yorkers are abrupt and to the point and don't waste time with pleasantries. Other staff in the hotel were much nicer, especially the guys on the Transportation, information and assistance desks. The room had a perfect view towards the Empire State Building and the Chrysler Building and was clean and comfortable. The adjoining Tick-Tock diner is good quality and reasonably priced although they spend more time explaining the % of tips expected off you than really necessary. Handy for location and I have mobility issues but walked to Macy's, Empire State and Times Square no problem. The only down-side was the reception staff. The beggars were more polite than them! If I go back to NY, this will be my first choice Hotel.