Do NOT have your wedding here
My husband and I had our wedding at this hotel in the summer of 2012. We had selected this hotel because they didn’t require you to book a minimum amount of rooms on a wedding block, which was rare for a hotel in the summer in Chicago. We were working with Avalon, the Catering & Convention Service Coordinator, for our wedding block. She was not the easiest person to get a hold of during the process, which was upsetting, but we made it work because of the location of the hotel. We were assured that we would get a river view suite for our wedding night and had paid for that room. 
When I arrived to check in to the hotel, I was running late and trying to get to my rehearsal dinner. I checked in at the same time as my mother and asked that they please bring my luggage to the room first. They did not of course bring my luggage first, and as I was sitting there waiting I started getting really pissed off at the room they had given us. It was TINY and pitch black, not the river view I was told I would have. Also, the bathroom was miniscule and was all the way in the back of the suite. Not ideal for the hair and make-up that would be going on the next morning. I called Avalon, only to find that she doesn’t work on the weekends. How does a hospitality employee not work on the weekends? How many weddings do they have on a Tuesday night??? I left her a message stating that I was upset over the room and asked her to call me. I have YET to get a call back from her. 
My mother called to check on me, and I told her I was upset, but just wanted to get to the dinner, but she wasn’t having it, and asked the bellman if there was anything he could do. He was amazing, and got me in a really nice room quickly. Again, I was dealing with a bellman, and not a manager, or anyone from the hospitality group. 
We return to the hotel after the wedding, and have a lot of people help us carry items into the hotel. We end up hanging out in the lobby bar area with friends for a while and make our way to our room with what we think is the rest of our personal items. We wake in the morning to find that we are missing a shopping bag and several fans we had purchased because the venue was so warm. The items were both pairs of shoes I had worn (designer pairs), a $300 necklace borrowed from a friend who wore it at HER wedding (this was the worst part), my wedding makeup kit, a brand new pair of ray ban sunglasses…all adding up to over $1000. I asked around the hotel front desk, and asked the hotel to contact me if the items showed up, but we had a plane to catch and couldn’t do much that day. I asked 2 of my bridesmaids and our mothers to continue to contact the hotel about the items while we were gone. 
I return from honeymoon with no info on the missing items, despite continuing calls from family and friends. When I call myself, they say they have NO RECORD of the missing items and no record of any calls to security. I know that is a lie. I ask for video surveillance of the lobby and they first say there was nothing conclusive and then lie and say they have no video coverage of that particular area. I file a police report and a detective calls me back to discuss. He says that the hotel was completely uncooperative and he thinks it was employees that stole the items but can’t get proof. He was very apologetic considering the emotional value of the items lost. DO NOT HAVE YOUR WEDDING HERE. END OF STORY.