Luggage drop off but not a place to stay
we arrived and waited almost an hour to be allocated a room, which resulted in our room being changed 3 times. The first room was small dark dingey and extremely dirty. When I initially complained we were then relocated to another room which had a hole in the bathtub and the taps could not be turned off. There was a constant flow of water, again after complaining they advised the repair would be addressed the following day, due to it being Thanksgiving. I advised that this was unacceptable thus us being transferred a further time to a small dingey room on the 17th floor. The room was too small to accommodate the two of us, but we had been tired of complaining. We spend limited time in the room and used the room to basically store out luggage!!!