Spring Break Disappointment
The location of the hotel is great, however the rooms were outdated and we had plumbing issues that caused us to move 2 times during our 2 night stay. The first room by the pool was very noisy and we woke up to a large leak from the ceiling when the people upstairs started showering. The front desk apologized and moved us to a different room in the tower that same morning. After being out enjoying the sights all day we returned to the room at about 9:30 PM only to have water coming up the shower drain when the neighbors were showering. After another call to the front desk about the new issue, we were moved to yet another room that was an "upgrade". This room was right above the pool area and all the noise echoed up until 11:00 PM when it closed. It was so loud that it sounded like a window was open. Add to this that the ice machine for the floor shared the same outside wall as the bed in the room and the upstairs neighbors sounded like they were moving furniture all night long. It was not a restful evening. When we checked out there was no acknowledgement of the inconvienience we encountered by having to move our luggage two times due to the issues. Not something we would have expected from a 4 star hotel.
Even though the location was very convenient, we would not stay at this hotel again.