customer service skills and manager off duty at all times
If I could give this place zero stars I would!!
I am Hyatt Gold Passport member & this was the worst Staff & Customer Service experience at a Hyatt or any Hotel. 
It started out with not receiving the correct room that I had booked so I called down to the front desk and the girl at the front desk was extremely rude so I thought I would try my Hyatt Gold passport number to see if they could offer any assistance. Long story made short the Gold passport customer service just had the same rude girl call me from the front desk to tell me exactly what she had already told me before, nice!! So I called back again to Gold passport and spoke to someone higher up who deals with situations like mine? The gentleman advised that he would leave a message for the Hotel manager and that he would call me back that evening or the following day, and that he would give me points on my gold passport. I never received a call back from the Manager that I spoke to from Gold passport that was to leave a message for the Hotel manager and I never received a call from the Hotel manager plus I never received the points on my Gold passport. In addition to all of this, I didn't receive the room that I book and requested and I couldn't leave and go to another hotel per the front desk clerk otherwise the Hotel would charge me. Great job Hyatt Regency Mission Bay Spa and Marina- San DIego!!!
To top it off the room was dirty, moldy, the bed skirt was ripped, the patio furniture had tons of cigarette burn holes in it, and the lighting in the room was horrible. Not to mention getting in and out of this hotel area was a nightmare.