Memorable stay to say the least...
We arrived on a Friday and were checked-in. We eagerly made our way up to our fifth floor room and entered our suite. We both entered and were admiring the sitting area when we noticed an older couple napping in their beds. We quickly backed up and went back downstairs to the front desk. We let the front desk staff and manager know that we were given a room where there were two people sleeping in their beds. She said she was going to find out what they were doing in there. In the meantime, we were given keys to another suite on the fourth floor. We were not offered any complimentary upgrades or comps in general, which would have been appropriate considering the major security issue and awkward situation that just occurred. Thank goodness my boyfriend and I are both decent human beings!
It was so loud outside of the hotel at night that we barely got any sleep. There were fights and dogs barking. It was such a major disruption that continued until about 5 a.m. Check-out was at noon. Between 11 a.m. and noon housekeeping came in too our room four times to see when we would be leaving so that they could clean. I told them each time that we were checking out at noon. We did not have a door handle notice or anything available to use to hang on the knob to let them know but it was the same two women. They were literally camped outside our door for the hour.
The front desk staff were not particularly friendly or warm. However, the valet were very kind and courteous. The breakfast was very basic but the room overall clean. I wouldn't recommend this Marriott to any of our friends or family. We were greatly disappointed with our stay.