Absolutely Amazing.
I travel quite a bit for work, and while i've never felt compelled to leave any reviews, I have to say this place really is the outlier. Firstly, let me say, the property is really beautiful and unique, and for its price point, amazing. And just in that aspect alone, you'll never find another. The facilities are great, although I didn't have the opportunity to use them, the value this place offers makes it outstanding. I really hope to see more of these properties open up, they'll give other brands a run for their money.
What's really important about this place goes beyond the physical. The staff is unmatched. At first, I was unimpressed, the entire facade seemed very shallow, with the staffing being very attractive kids. I am one of those independent travelers that like to do things on my own, and let me say, the people on the first floor couldn't be any happier to help. I didn't catch any of their names, but they're great. On the 4th floor, there is Mission Control, and I have to say, they were the best front desk staff i've ever had the pleasure of encountering. I didn't interact with them much, but Dahyana in the morning was so patient with me when I had issues with billing. I was being very curt, yet she was able to explain everything and with a smile. It made me catch myself.
One night I was returning from a conference really late, and as I was exiting the elevator, I slipped and dropped my candy bar on the floor, scrapping it away. The young man, who I believe was named NJ(?) showed immediate concern, which was to be expected, but when I returned from the bathroom and made my way to the elevators to get to my "cabin," he stopped me to offer some of his Jelly Beans. This was such a kind gesture. I stood there for a couple minutes talking about the hotel and listening to him share stories about how clumsy he is. What could have been a very embarassing situation turned into authentic connection.
This place has the most genuine staff you'll ever meet. Some of these reviews of negativity, those people must have been out of line, the staff here will make you never want to stay anywhere else again.