25 minutes wait for breakfast, $15 for Internet, no bathrobe: 4 stars? They must be kidding...
Understaffed hotel with poor management. Staff members were overworked (yet admirably courteous) and not authorized to help non-bureaucratically. Extremely inconvenient location; 20 minutes drive to downtown Denver. Asked guests to wait for breakfast ("we have too many guests this morning, sorry...!") for up to half an hour. No bathrobes in room, although the pool is a 5-minute walk. Pubic hair in shower (the usual chain hotel drama). No free Internet except for the bar (I mean: really? Every little Inn has free Internet these days!). Definitely won't return. @Management: don't blame your staff - take responsibility!