Reasonably good overall
Found the hotel to be very clean, although the maids ignored the Do Not Disturb's and tried to come in every morning! Found the desk staff and bell staff quite rude overall and was not impressed with them. I queued for a few minutes to get to the front and then be told bya snooty desk woman 'we are closed now'. Not great customer service. The nighttime staff were friendlier. Great location, dont get subways to Times Square, taxi's are actually cheaper if there are two or more of you!
Room was reasonable - only one side had a bed-side table though, but chair was very comfortable.