Devil in the details
Lots to like about this hotel. It's new, modern, elegant. Gorgeous lobby and good restaurants. The rooms are gigantic. For anyone doing business or attending events at the convention or the Staples Center it's a great location, and an easy walk to other attractions. I was disappointed by housekeeping, though. The first morning, I left the room around mid-morning and made sure to put the Do Not Disturb sign back inside. I was at the convention center all day, returning around 5. And NO ONE had serviced the room! The bed was unmade, the coffee supplies not replenished, the trash baskets full. I called guest services right away and they apologized up and down and said they'd send someone up right away to get things put to rights. I had to leave again so went off confident that when I returned I'd have a nice clean room and empty waste baskets. Got back to the room again about 10 PM only to find that IT WAS STILL A MESS. Somebody dropped the ball, big time. I called guest services again and told them what I thought of their "service." They apologized up and down, asked if I wanted someone to come up now (as if! I wanted to hit the sack) and asked if they could give me a free breakfast among other things I didn't want. Finally I was offered a credit to my account that I accepted though still wasn't particularly mollified. For a higher priced hotel, this lapse showed incredible sloppiness and negligence. Other minor irritations included the gigantic illuminated sign right outside my window (on the south side of the building) that was on all night, and the curtains didn't close quite tightly enough to shut the light out completely. Also at 5 the next morning loud amplified music started to boom and continued until I just decided to get up since I couldn't sleep any longer. Never did figure out where it was coming from. Finally, whoever planned the room layout made a mistake in not locating the refrigerator in the cabinet just inside the door, instead of right under the TV in the bedroom proper. It was pretty noisy in both rooms (I asked to move after the loud booming music and got an identical room on the other side; alas, the fridge in that room was even louder; I had to unplug it). Though there are lots of nice things about the facility, and everyone I dealt with was nice, I doubt that I'd stay there next time. Too many glitches.