Great Hotel & Service
My wife and I recently had the enjoyable experience of staying at the InterContinental Chicago Miracle Mile for a 4-day stay to move our son into the dorms at the University of Chicago. The trip from the O'Hare airport to the InterContinental when we arrived took over an hour (normally a 20-25 minute trip) in the rain and traffic and we were all very tired and hungry. After checking in we discovered the restaurants in the area were all booked for the next 2-3 hours. We met Sylvia, at the concierge desk and were quickly rescued by her immediate resolution of our situation. We were sitting at a top-rated restaurant within 15 minutes of meeting her. We cannot say enough about how much we appreciated Sylvia's efforts. As well as those of, Trent, at the front desk. Everyone we encountered at the InterContinental was pleasant and helpful but the efforts of Sylvia and Trent are noteworthy. We will not hesitate to return to the InterContinental Chicago Miracle Mile and look forward to our next stay there