not what others said
My wife and I visited this hotel on april 4 2012. The check in went smoothly but that was amost the only good part of our stay. After reading all the good reviews on trip advisor we were looking forward to a nice pleasant stay at a rustic but nice hotel. The only nice thing about this hotel was the beautiful view of the river and the river walk. The room was the equivelent of an old Motel 6. We were in room 429 it was just ok for size but was definetly outdated and grubby. Very uch in need of repairs and a good cleaning. Dust everywhere and a musty smell when we went in. Thank goodness for windows that actually opened to air out the room. Bed was a king and was very comfortable and the linens were fresh and clean. We went out to a casino for the evening and smelled strongly of cigarette smoke so we were looking forward to a shower before gong to bed. Low and behold no hot water. No answer when trying to call the front desk. After 6 or 7 tries I finally went down to the front desk to see what the problem was and found the desk clerk doing payroll or something on the computor and talking on the phone and not answering any calls from the guests. He had no idea why no hot water and used the excuse that the boss was on tthe way and would pass on the info. Next morning still no hot water and front desk was too busy to talk to anybody about our concerns. I think they are too busy selling time share or vacation club to pay any attention to the paying guests. The breakfast was mediocre at best. Serving staff was ok but food was not good at all. My wife had the oatmeal and it was just warm. HOW DO YOU COOK OATMEAL AND NOT GET IT HOT? I had the pancakes and bacon they were good but just warm also. When I went to check out the desk was busy selling once again and just took my key and wanted nothing more to do with me. This was one of the worst treatments i
I have ever experienced in a so called 3 star hotel. We stayed the previos at the Greektown Casino Hotel and it was a full 4 Star with great service and beautiful room for $20.00 more.
If in Detroit again the choise will be simple. Not Riverwalk anywhere else but not here