Convenient for my busy tournament weekend
I have worked in a 4 star, 4 diamond property in North Carolina for over four years and therefore have a high hotel standard. With that being said, I was pleasantly surprised with this hotel, but there were some noticeable flaws in service.
The front desk guy was curt and not friendly. He definitely had somewhere he'd rather be...I was handed keys and given no direction to the room or elevator, but a friendly gentleman in the restaurant was helpful in leading me to my room, which was perfectly nice with a very comfortable bed. Most unfortunate about the front desk attendant was that he saw that I was there with an organization and did not tell me about the breakfast that was included with my group. I had to talk to other coaches there for the tournament to find out about this, and paid for breakfast one morning at a Panera when there was a banquet breakfast set up for us. I got to enjoy the breakfast the next morning but was disappointed about this omission.
We had banquet breakfast and a large banquet dinner, the dinner food was extremely disappointing, salad, pasta on which you could put your own marinara, chicken fingers, and hard garlic bread that was almost inedible. I picked at my food and had to eat dinner after because I was still hungry.
Regarding my room, housekeeping bothered me many times throughout the first morning I woke up there, each time I yelled back that I would be out in about an hour...other than those aforementioned complaints of the staff, other members of the staff were quite friendly. Any housekeeper I met in the elevator, the bartenders, all were very nice and the bartender remembered me when I went back the second night! Food is expensive in the bar, my macaroni and cheese was $17 but it was HUGE and absolutely delicious (and I consider myself a macaroni and cheese connoisseur) so that was a splurge that was worth it.
Overall, I would stay again but would hope for those minor service flaws to be corrected.