Stay Away at All Costs!
My husband and I reserved a room for two nights in this hotel over the Labor Day weekend to see back-to-back Bruce Springsteen shows at Citizens Bank Stadium. What a nightmare! After returning from the first show around midnight, hot and sweaty, I went into the shower only to discover it had not been cleaned from the last guests! I'm talking HAIR in the shower, and all kinds of scum! I cleaned it as best I could (ugh!) because it was the middle of the night and I was not about to call housekeeping. The next morning I complained at the desk. I wanted to cancel the second night and go elsewhere, but a deal was struck, giving us a 20% discount per night. Needless to say, they made sure the room was spotless the next day. However, when I went to check out the refund had not yet been applied to the bill (and I paid, with taxes, about $300 per night). A guy at the desk "Andy" looked at the computer and claimed that the computer showed that yes, I was to get a refund of 20% per night for the room, and that the supervisor, Adam Tinkler, would confirm it with an email to me. By September 10th, I still had not received confirmation. My email to Mr. Tinkler was ignored. Several days later I called the hotel at which time I was told I would get a refund of 20% for only one night. When I threatened to contact their corporate headquarters and put up a bad review, I was told by "Andy" that I would not get any kind of refund! This is for real! So, here I am telling you that this place was not only disgustingly dirty, but I was treated in an unethical and rude manner, and was not given the promised refund. I should also add that this multiple storey hotel had only one working elevator, and if you wanted to take the stairs, you actually had to go outside to get into a stairwell. What a dump! Philly is a wonderful city and I'm sure there are many fine accommodations. This is not one of them. I should have known better, though because it was not highly rated to begin with.