A Pretty Average
The Empire is all about location. Columbus Circle, Central Park and a bustling hub of the city at the Time Warner Center. And while the hotel is attractively updated and pretty, there is just something missing. It just doesn't have that appeal as a "must visit again" hotel.
When writing about NY, there is always mention of room size and the Empire Hotel rooms are small as are the bathrooms. And while modern in design, they are small - however, not Hudson small where you have to leave your room just to think. The bathroom? Well, you will literally be screaming out loud when you bump your elbows with every turn you make whether in the shower or in front of the mirror. I do have to say that the rooms are well appointed and the beds very comfortable. 
We did have an issue with the air conditioning - it was too hot - and while the maintenance failed to show up to fix the unit, Management made every arrangement to satisfy us and moved us to a new room. They even offered an upgraded room. That going the extra mile is a major factor and demonstrates their strength in customer service.
Let's talk breakfast. I'd actually rather not but I do have to say that if you like runny eggs, so so pastries that might be purchased at the two day old bakery and bacon that is so undercooked it can be passed off as pig sushi, you'll delight at the breakfast "buffet" they offer. If you're more of a fan of cooked and well prepared foods, keep walking, there are plenty of options around the vicinity of the hotel that won't turn your stomach.
Would I return to Empire? Mmmmm, maybe. I'm just not compelled but I might find myself giving it another try.