Great Service in a comfortable, well-located Hotel
We stayed here recently for a week, and had a fine time! The hotel is located close to Austin's downtown and Convention Center, with beautiful views out over the lake and nice hiking/biking trails nearby. The rooms are clean and well maintained, with comfortable matresses and nice amenities. Not having a car there, we used the free, twice-hourly van service often to get to destinations in the downtown and university areas. The most important factor, however, and the one that prompted this reveiw, is the wonderful service I received from Amber, of the front desk staff. When, later one evening, I realized I had not filled a prescription I had brought with me, and I was short on my medication, Amber used the van to take me to three different pharmacies until we found one that could fill the prescription, which entailed over an hour of traveling around South Austin in the van. To me, this is service over and above expectations, and I especially appreciate Amber's genuine patience and friendlness in carrying out this task! I would certainly recommend this hotel to friends and associates, if their business took them to downtown Austin.