swamped during a convention
Too many deficiancies to mention! My wife and I atttended a convention at the hotel and realized that the hotel organization (management and staff) couldn't handle it professionally. Example: As we had sunny weather with high temperatures during our stay we would have loved to use the outdoor space once in a while in the evening. As the staff told us that there has been not enough service capacity the outdoor space had to be closed for most of our stay (one week!). There was a significant lack of trained staff during the convention socials (about 1,000 participants) in the low level areas with no daylight. All public places were totally overcrouded most of the time and poorly serviced. The A/C system in our room was extremely noisy and couldn't be controlled properly so we had to unplug the system, but it didn't help very much as the neighbouring rooms had their A/Cs on and that noise was as intense. The whole place looks a little bit run down and would need some TLC.
One very good thing we appreciated very much was the provision of cool and very refreshing drinks in the main entrance area for free.