Poor customer service, poor accommodations
We stayed at this hotel with 37 students. You can imagine the amount of money that we spent there. Most of the air conditioners didn't work, there was the terrible smell of mold throughout the building, the cleaning ladies used the stairwell to smoke, the key lock broke late at night for a group of students and they had to get the front desk to open their door for them when they needed in until someone could fix the problem, and finally, when my students would go to the front desk to request towels, toilet paper, or even new keys (because theirs stopped working), they were treated with absolutely no respect and even told to go to bed. I'm sorry, but as paying customers I think it is okay to ask for things that a hotel should supply.