Secret Shopper Reveals: Bed Bugs
The hotel is in walking distance to Times Squares-10 minutes. The hotel is very small, next to it is the Hampton Inn and Candlewood Suite. Holiday Inn is managed by Hersha Hospitality and Candlewood is part of the InterContential Hotels Group. 
Picture the hotel as a square. As you enter, the front desk is on the left. Some lounge chairs/sofas. Concierge desk + GM’s office are on the right. There a computer/printer station, two elevators, stairs, beverage area and then the breakfast room. Complimentary continental breakfast included for all!
There are 36 floors. Ice + Vending are on floors: 8, 17, 25, 35. There are six rooms per floor. Rooms ending in “03” and “04” are near the elevator. See pictures above.
If you were to enter the hotel- on the left side is the view of the Hudson (?) river. The right might be the view of the Empire Building.
The checks in time are discrepant: the actual check in time is 4pm. The emergency exit sign behind the room’s door state that it’s 3pm. 
We were on the 25th floor-a non smoking floor, but we can smell the cigarette smoke in the hallway. It might be because it’s travelling thru the vents. 
I’ve email management for special requests: early arrival, high floor, a room with a view and it was ALL honored during our New Year Eve stay! I’m just a little disappointed that they never acknowledge that they received my email. 
Since we’re part of their loyalty program, we received chocolates, water bottles and the staff surprised us with a birthday card and candies. 
Holiday Inn is a brand you can trust. They have all the amenities you would normally expected-TV, closet, soap/shampoo/lotion, towels, coffee makers, safes are at the front desk. Parking is available for a fee. Complimentary Wifi available throughout the building. 
I hope you haven’t jump into conclusion about my title regarding bed bugs! There are absolutely NO bed bugs during our stay. I’ve given 4 stars out of 5 because the lobby, the hallway and the rooms are small. I would recommend this hotel and I would stay here again.