Slow and you need deep pockets
First I made a mistake in booking which gave me a group rate that was very reasonable for NYC in the summer.nthe problem was I didn't book for the 10 days I needed it for, I only booked 9. When I called back and arranged the extra night they would not honor the discount as thy said I was too late for the additional night but I was encouraged to talk to the Manager at the hotel because the reservation people could not do anything about it. When I arrived (after waiting 30 minutes to check in) I was told by a very abrupt check in person that the rate would not be changed. Because of all the people waiting I decided to come back later. This time I spoke to a nicer lady and after explaining she said there was nothing they could do so I asked to speak the the Manager. She explained it to him and he didn't even come out to speak with a dissatisfied guest! He just passed on a message that there was nothing that woul be done because I was late. It didn't matter tht I was staying for 10 days at his hotel. On top of that they charge for everything and none of it is cheap. 2 club sandwiches and a salad downstairs along with a couple of drinks was over $100! Lots of noisy kids here as it seems to be the place to bring conventions and tour groups from South America. The elevators are horribly slow and don't all seem to be working. Get on whenever you have a chance even if it is going the wrong way. Aside from that the rooms were clean and location is very good. It worked well for us because of a dance convention in the same place but other than that I think there are better choices available. The Sheraton seems to be one of the last stragglers of hotels that don't understand the importance of customer service. None of the same is very friendly, they are just doing a job. I have stayed at numerous hotels and wrote really positive reviews for others but this one is not even close to the top of my list.