Too big, too impersonal
It is a very grand hotel but my concerns are the size (way too big) and lack of service. 
On the size front, the hotel is so large that I literally go lost on three occasions trying to find my room. It's like being in one of those huge Vegas hotels
On the service front, let me be clear that I'm not one of those whiny folks that needs to be attended to all the time. From the car valet to getting a few towels at the pool for my kids everything took way long - like 15 minutes. To top it off my kids pancakes arrived at breakfast burned. If you are going to position yourself as a high end resort you have to provide a base level of service.