Disappointing Stay
Stayed in August over a long weekend with family - 2 rooms. We are HH Diamond members. Both rooms not ready at check-in. 1 ready at 4PM so we all checked in there while we waited on 2nd room. By 5PM, still not ready. Another trip to the lobby. Moved us to a different room. This room had a bad musty odor. Another trip to the lobby. Moved to a room in the towers. Room OK, but very dated (peeling wallpaper, doors that won't close, etc). Upon checkout, took valet 1.5 hours to retrieve car. Will be moving back to the Hilton or HGI in Times Square next trip.