Worst hotel I've ever stayed at. No regard for customers.
we have stayed at this hotel many times in the past when it was the Clarion because of the convenience. they are under new ownership and when we arrived on Saturday afternoon the first thing I saw on the parking side was many rooms with open doors and people standing around drinking. I thought that was not a good sign but maybe there was a wedding or something. we got our room. the girl at the front desk was young and didn't seem to know how to check someone in. she didn't give us a map to our room or tell us where to park the car as the past experiences we have had here. so bad sign #2. we found our room hung out downtown and when we came back after dinner. there was loud music which sounded like it was coming from the grassy area or the back of the offices. we were in a room facing the pool. the noise continued all night. at 10:30 I was getting mad because we needed to catch an early flight and the Bass was so loud it rattled our room. I called the front desk and nicely asked, when is the noise going to end and a young girl said, around 2am. I asked are you kidding me, some of us have to catch early flights, her response was call the manager on Monday when they return. This was Saturday 11/17/12. The noise and drunk people running up and down the stairs did not end until 3am. We got no sleep at all. This place is a joke and we will never stay there again. So much for new management who are not even present on the weekend.! When we left the people in front of me were so mad....I thought noise at hotels was supposed to quiet after 10pm...guess not in San Jose....