Sorry Customer Service
Omg I will never let me repeat NEVER stay in this hotel again. In all of my 56 years I have never encountered such a rude bunch of uncaring, unconcerned people. I stayed in hotel 9-21-12 thru 9-24-12 upon checkout we paid cash I discovered that $400.00 was placed on hold on my credit card for the two rooms. On 10-12-12 I called hotel and first spoke to a Julius who then transferred me to the General Manager who's name I did'nt get but both she and the clerk were extremely rude. I explained to the manager that CitiCard said that she would need to call them to let them know that the card had not been charged she refused saying she was not financial institution and that they would have to take hold off I again called the card company on three different occassions as well as hotel and they kept saying that the hotel needed to call them. After the third attempt of trying to get this resolved with the manager I just gave up. Hopefully after 30 days these charges will drop off my card. But the staff made me feel like I was bothering them like I was getting on their nerves but they don't have to worry because I will never come back there or recommend this place to anyone. I'm sure if the situation was reversed they would not want to be treated the way I was.