you don't get what you pay for...
First off, I love Starwood. I hate their NYC hotels. Let's start with check-in...does it really take 15 minutes to check someone in? I'm not talking about waiting time in line. I'm talking about the time it takes to swipe a card and make a photocopy. Ok fine, no biggie. I can let it slide. BUT, when you go to your room and discover that the toilet isn't clean, that's where I draw the line. This is really a category 6? Come on Starwood, you can do better than that. I called the front desk to let them know and they volunteered to clean it right away but I said hold off (this was late at night) and do it the following day. The following day, when someone was supposed to be sent right up to call, that took 35-40 minutes. If you sent a guest to a room with a dirty bathroom, there should be someone waiting outside my door jumping to clean it. What really makes me angry though is that I told the front desk that I wanted the manager alerted of this. I'm not a picky traveler and I don't ask for much. Efficiency at check-in/check-out and a clean room should not be too much to ask for. If you don't provide that, the hotel should be compensating me for a lot (at least a hotel of this supposed caliber). But, no manager called to apologize let alone compensate me for anything. 
The W gyms in general suck and the layout is very inconvenient because it's 2 elevators to get to your room. Totally impractical. Also, I got upgrade to a King room with a view that's about 5 feet from the elevator. You can hear the elevator beeps, which I really don't enjoy. I think the Westin hotels are much better. But the dirty bathroom was the beginning of the end for this W Downtown. Starwood needs to re-think this hotel or the manager needs to wake up.