If it wasn't mandated I wouldn't be here
I have stayed here three times for work as it is the only approved hotel in the area. Any time that I have stayed here I have never had a request followed through. I called up this morning to make a request to have a room on the street side of the hotel, so that my cell phone would work, and requested that a fridge be placed in the room prior to my arrival. Once I got the operator the phone rang for 10 minutes straight (and I am not exaggeration to make this more sensational). Neither request was followed through with. As I mentioned this is not an isolated incident.