Would Try to Avoid in Future
We've visited the Chicago area at least once a year for the past 15 years or so and this is our least favorite hotel to date. We gave it 3 stars since the staff was wonderful, but it feels like a real stretch to call this a 4 star hotel. As noted by numerous other reviewers the rooms are small, and ours lacked a feeling of cleanliness (though it was not overtly dirty other than the windows).
The view a few feet from our window was of a building that was either being demolished or reconstructed, though that was not really a major problem for us since Chicago is such a fabulous city and we spent very little time in our room. But unlike our prior stays, we did not look forward to returning to our hotel room at the end of the day.
We ordered room service for breakfast a couple of times and the food was very good, though we had to set the trays on our bed in our cozy room. We were surprised to have plastic cups in an alleged 4 star hotel. We'll try a different hotel on our next visit.