Awesome Staff!
I recently stayed at the Crowne Plaza - Brookhollow in Houston and had a great experience. The staff at this hotel is superior to most that I have stayed in and I travel regularly. Rizwan Marfani at the front desk was great during my check in. He was on the phone helping a traveller find the hotel and was delayed checking me in. This sort of thing happens so it did not bother me but what impressed me was how Rizwan was sincere and apologetic for what I considered a reasonable delay. As a result, my first impression was very high. During my stay, I had a couple of requests that I needed to make at the front desk. Rizwan amazed me by greeting me by name both times and reacting very quickly to help me. As a regular business traveler, it's nice to feel special at a hotel but it does not happen very often. This time it did and I wanted to make sure everyone knows that these guys are great!