Terrible Experience
After a great 2 weeks on our honeymoon in different locations around the USA, we ended on a low note in New York City.
We picked this hotel because of its great location, which is correct, it does have a very good location, but it is surrounded by a million hotels that will all be far superior in quality of service and friendliness to this hotel.
It started when we got out of the taxi with all our luggage outside the front door and not one person offered to help with our luggage, which is a strange for such a reputable brand. Then, during check-in the front office person that was checking us in was sat with a leg up on the chair and burped in our faces mid-sentence and continued without so much as excusing himself.
The staff that we interacted with (I say interacted but really it was one way as we would say good morning, etc... and get no response or a very frigid one with not so much as a hint of a smile) we extremely unfriendly.
To top it off, we were there on a 5-night stay and 3 successive days we had to call housekeeping when we came back at night to have them come clean the room as no one bothered during the day. And when they did, their idea of cleaning was fresh towels and a made up bed. 
We did not try any dining in the hotel and will do not recommend it nor will we ever stay there again.