Decent infrastructure awesome staff
We arrived here in the hotel's opening week.
Save for a few minor issues with the infrastructure - toilet clogging up, windows could use some more soundproofing, our safe broke down- the hotel is definitely in the top range when it comes to quality.
What will really make me come back here is the staff, everyone I came into contact with was extremely professional but human at the same time, I had good talks with all of the people I came into contact with but the one that sprung out in my eyes is the Engineer/Technician Ally.
Ally got our safe fixed within 24h even though the place was packed and he had his hands full, he is professional and extremely friendly while on the job and I had a real connection with him.
He got me and my friends some 'inside' information on places to go in the city, talking to him never felt forced even when we were discussing 'non-job' things, really nice guy!
If you ask the staff questions they will do their best to provide you with honest and useful information, they won't just send you off into the dark so to speak.