STAY AWAY FROM THIS HOTEL
we were in this hotel with my wife three days on october for a new honeymoon after 10 years of marriage.
It was my most horrible experience in a hotel in NY City.If I have an advise to give you, stay away from this hotel. All is bad. The room was small, bath ridiculous, I have booked a long time ago a twins beds and they gave me a queen room with two small beds and a table between the two beds, no isolation, no safety box, no coffee machine, not very clean especially windows, I asked in my reservation a quiet room, there was a lot of noise, we would have thought sleeping on the street. I asked in my reservation a beautiful view it was not beautiful, I asked a higher level, we were on seven floor (the hotel has 16 seven floors), employees are not friendly etc...
I complained to the manager and for the only answer she left a message on the answering machine telling us that she could do nothing except maybe give us an another queen room in a other place in the hotel without view.
Thank you Excelsior Hotel it was great for a new honeymoon.