Criminally Violated
This is the single worst Hotel experience in the 18+ years I have traveled the country for my business. I, along with my business associates had been scheduled to stay at this Knights Inn franchise property located at 4909 Knights Way in Indianapolis, Indiana. We had several rooms and we were getting a decent rate, that I had no complaints about. The location was decent as well, with restaurants, gas stations, and shopping nearby. Housekeeping was almost non-existent despite a housekeeping staff. The wifi was far less than optimal and the property had seen better days. To give a little background to better explain my grievance, I am a bone cancer and 2 time heart attack survivor by the age of 36. At 38, I am prescribed Nitroglycerin, Niaspan, Coreg, Simvastatin, Lipitor, Plavix, and a 325 mg aspirin every day along with acid reducers. I am also prescribed medical marijuana in my home state of California for chronic pain because I choose not to take narcotic pills and just deal with pain when outside my home state. One day almost a week into our stay, the GM of the property went into my room where the housekeeping claims to have smelled smoke, because this property charges a $250 fine for smoking in non-smoking rooms. So, the GM took it upon himself to open up drawers and look through our luggage, not only in my room, but my associate's rooms as well. The desktop drawer in my room is where I kept all of my medicine, including a marijuana pipe which stays with all of the other medical supplies. He went on to claim I left the drawer wide open and so it was in plain sight. This is pure garbage as you can imagine. This individual, Dave Boswick, criminally violated my rights as a citizen and a guest of this property by not only opening up my drawer and snooping through all of our belongings, but then taking photos of my personal property and calling the Police on me as if I was the criminal. The police arrived and laughed at him for this apparent error on his part and the fact that it was fairly obvious what he had done. All of this was also seen and verified by the housekeepers who were witness to his criminal activities. On top of all this, the GM goes on to threaten us with his cop friend, Bob Orr of the Indianapolis PD, stating that if he could've gotten a hold of his Cop Friend, we would be arrested because the officer would do what he asked. And then, and then, to add insult to injury, we were charged for smoking in the room when even the police he called said they smelled no smoke.This is about the biggest load of trash I have ever had to deal with in either my professional or personal life. But, I'm not finished. I lodged a formal complaint against the property with Knights Inn Corporate. It took them over a week to decide they were going to nothing about it, and I have now gotten the same response from Sean, the owner of the said property. This is utterly astounding to me. How in the world does a company whose entire identity involves service and customers and guests, tell a guest who has been severely violated by one of their Employees on one of their properties, that they will do nothing about it? How??? This is a complete and utter #FAIL on the part of #KNIGHTSINNINDIANAPOLISAIRPORTSOUTH , and by #KNIGHTSINNCORPORATE . Boo on you #KNIGHTSINN. I am taking this as far as every social network available to me, Mass Media, Printed Media, Indianapolis Chamber of Commerce, and The District Attorney's Office. All I wanted was a little satisfaction in knowing reprimands were made and a refund of the wronful charges, but no, they want to play me like I'm some Joe Shmo Imbecile. Well, I will do all in my power to make sure this kind of treatment is not put upon anyone else. Over all, NO, I DO NOT RECOMMEND THIS PROPERTY. They will violate your rights as a guest. They will search your belongings. They will hit your Credit Card with bogus charges and then tell you all charges are final. This is perhaps the worst property in America.