Average Hotel with Convenient Location and Friendly Staff
I have stayed at the Grand Hyatt both pre- and post-renovation, and I appreciate the updated décor. The rooms are much more inviting than they were previously. However, some issues definitely detract from the hotel’s desirability. First, the internet is $12.95 for 24 hours PER DEVICE. I signed up with my iPad and then was informed that I would have to pay a separate $12.95 fee to use internet on my laptop. At $350/night for my room, I believe the internet should be included. This nickeling and diming creates a poor user experience. (Note: When I complained, the front desk did comp the second device because I was not aware of the policy, so that adds a plus on the customer service side.) Second, the water pressure is terrible. My shower would not even stay on. It turned off repeatedly mid-shower because of lack of pressure. The water in the sink came out at a trickle, and the toilet wouldn’t flush properly. Third, the reception on the TV is terrible – it’s fuzzy. I also could not check out properly in my room; after going through the entire check out process on the TV, I was informed that check out could not be completed, so I had to go to the kiosk in the lobby to check out all over again. Positives: the staff and the location. The staff was very friendly and helpful. From the bellhops to the check-in staff to the concierge/bag check, everyone was pleasant. Really nice to have in NYC. The location is very convenient, being right next to Grand Central. The restaurant was good, too, and the staff was pleasant and accommodating. Will I stay at the Grand Hyatt again? Yes, because of the staff and the location, but whether I will stay there will depend on where I need to be in NYC for my trip, especially considering the price.