Substitute Hotel Turns Out to be Okay
We booked a 4-night stay online at the sister property to the Springhill, the Fairfield. When we arrived, they had overbooked, and we didn't get the suite we had booked. After spending one night at the Fairfield, management transferred us to the SpringHill, giving us our first night at half price and a $10 discount on our final two nights. I must say, the Marriott Corporation's management team does go the extra mile to make sure their guests are compensated. The room was larger and nicer, and the breakfast was better than at the Fairfield, so we got a better deal. This is the second time we have had a problem at a Marriott property, and both times we were satisfied with the way management handled the situation and the level of compensation for our troubles. Kudos to the manager, Daniel.
The SpringHill Suites rooms were well appointed. I have stayed In more spacious rooms in downtown San Antonio, but it was comfortable. Only negative was the small sink area.
A word of caution, there are only about 5 employees in the valet parking department that services both the Fairfield and the SpringHill. Give them ample time to retrieve your car. Poor guys are overworked! This is a management problem, so don't take it out on the valet.
This property is located at a busy intersection in an very busy city. Expect street noise. It is unavoidable. If you want to stay downtown, there aren't too many places you can stay that are quiet. I know. I have stayed in over 14 of the downtown hotels.
For the area (downtown San Antonio), the price was good. I felt I got what I paid for.