Excellent Service!
We stayed at the Palomar this past weekend. The location was perfect - close to great restaurants and just a couple of blocks from Michigan Avenue. 
The first day we had a problem in our room. We called the front desk just expecting the problem to be fixed. Within 5 minutes, housekeeping was in our room fixing the problem. A hotel manager also called within just a few minutes offering a free upgrade on our room for the weekend. 
Overall, the service was outstanding. Not only was the front desk and management great, but the concierge were extremely helpful and knowledgeable. We'll definitely be back to stay at the Palomar!