Wannabe Luxury
This hotel is trying very hard to be trendy. The rooms are tiny. I've stayed in many hotels through Manhattan, and this is by far the smallest room I've been in. The room seemed very clean, but there was urine down the front of the toilet in the bathroom. The towels and sheets and toiletries are all premium. There was a jug of flavored water in the lobby by the elevators, that was a nice touch. The workers were all friendly and helpful, though the management let me down (story below). Everything from the mini-bar to the food and drinks were incredibly overpriced (even considering the area).
I really was hoping to love this place, especially considering the location and amenities. However, I had a pretty poor experience that I had detailed below.
My boyfriend and I went away for a weekend anniversary celebration. We arrived Friday and when we woke up Saturday, our A/C unit had leaked all over the carpeted floor of our small room. I informed the front desk of this and they sent someone up to replace the unit. Four hours after this, I returned and the floor was still soaking and the AC would not blow out air. I called the front desk and they sent someone up to replace the breaker on the AC but sent no one for the floor. The man working on our breaker told us he would request someone to come clean the floor. We left the room with the AC working. When we came back to the room four hours after this, the floor was still wet but considerably less so. The AC was not working again. The front desk told us that because we were checking out the next day we would have to stay in the room, but that someone would fix the AC for us while we were out (this is at 11 PM). I stressed the importance of the AC working overnight, as the room was significantly warmer than the common areas. I was given a few free drink tickets and free breakfast tickets. When I returned to the hotel around 3AM, the AC was still not working. I went down to the front desk to speak to a manager who was very polite, but informed me that we would not be able to switch rooms and someone would fix our AC for us right then. He also invited us to a complimentary breakfast and an extended check-out time, which was nice considering it took almost an extra hour to settle this issue and have maintenance swap out the AC units. I asked for a fan to be sent to the room in case the AC went out again overnight, we never received it but luckily the AC worked fine. The manager also mentioned comping us for the bill, but the next morning he wasn't working and when I contacted corporate they just sent me some points to their rewards program (not enough to redeem for anything).