Unaccountable Theft
We stayed at the Hilton Los Angeles / Universal City in February of 2012. We had a $1000 iPad that was in a case, in a bag, stored under a bench in our room that was stolen. Security checked the lock on the door and the only people in and out were us and housekeeping. After 10 phone calls to them, this is the final word: We have taken care of it on our end (which means to me they found the thief, but it is "confidential"). We submitted a claim to our insurance and it was denied because there is a safe in the room. Hilton is sending us a check for $200, which is better than a sharp stick in the eye, but nowhere covers the loss of the iPad.