Excellence, all the way around!
I travel extensively, and can say I my expectations are among the highest; that stated, I have never been disappointed with anything at the Setai. 
The staff is the most accommodating, five star treatment from the moment I arrive, to the time of my departure. The hotel is gorgeous, rooms will blow you away. So much space for a NYC hotel. They do not "nickle and dime" you, everything in my mini-bar was included in the price of my room, they pressed clothes for no additional cost, and had a driver available to take me to my meetings. 
Impeccable accommodations, and even more, the service is of the highest standards. I can not write enough good things about this hotel. Will be my hotel of choice in the city.