STOP! Enjoy your stay in NY - do NOT stay here!!!
Background:
On our Honeymoon 
From Perth Australia
I would like to begin by stating that we did give the Hotel the opportunity to rectify our disappointing experience but sadly they didn’t provide any solutions or even offer a simple apology.
In fact, while we were checking out - they asked us how we enjoyed our stay - we then proceeded to remind them of our disappointing experience along with examples of the poor communication and the well below average assistance from the Hotel staff.
At that point we were told that WE were wrong and the Hotel staff would not acted in that particular way OR advised us in that manner...
As always, there is a long and short story - i will attempt to deliver the sort story (for my own sanity).
Location:
It’s not an overly bad location. Not really “Times Square, SOUTH” as they call it but about a 
10-15min walk to “Times Square”. The location could get a little rough at night, as it’s surrounded by one or two strip clubs/peep shows. Overall the location isn’t too bad and didn’t form any part of our poor overall rating of this Hotel 
Rooms:
Small! Even being in NY these rooms are small. Couldn’t even place two “check-in” bags on the floor. The shower/toilet combination is the smallest i have ever seen. That said, the shower size isn’t a problem unless you want to turn around at any point.
We had requested a view as we were told they had rooms available with decent views of the city. We received a view of a brick wall/lane way.
In our room there we no real curtains. The only window coverings were white lace and see through that in no way blocked out lights or sun. 
We did inquire with reception if there were any rooms in the Hotel that had block out curtains etc but were told no and then advised to hang up towels and use clothes hangers to try and block out the morning sun or night lights.
On more than one occasion after a long day exploring the city (by the way is everything you imagine and more) my wife and i return to a room that has yet to be made up/cleaned. In fact, two days in a row we left the room at 8am and returned around 5pm with the room still been unattended to. We were then the ones who had to contact reception to request housekeeping service. Unacceptable! Twice!!
Out side of the rooms you will find the Hotel lift. Take the stairs unless you are happy to wait... and wait... It’s 2012 how can these lifts be this slow.
Once your lift arrives, take it down to the complementary breakfast area. Overall the breakfast isn’t too bad but the day we went for breakfast they had no bacon. Now not the end of the world but one would have thought that bacon is somewhat of a fundamental. 
Finally, the most disappointing element was that not one staff member took any responsibility for our experience. 
I’m sure the Hotel will most likely reply with some generic customer service response but i’m really not sure what they could say or do to right these wrongs. 
Not happy!!!