Fawlty Towers
I booked into this hotel during OTC for 3off nights. Paid a lot of Money for the privilege. Was given a Disabled room with a disabled bathroom. I'm not disabled & did not ask for a disabled room & was not told I was getting a disabled room. The shower did not work properly(YES in a Disabled Room). I had to sit down to have a shower, but the shower "Head" was one of those that had a life of its own. So it was 80-90Deg F outside & no shower. I tried to secure it, but to no avail. I asked at reception to get the room changed. Was told NO. Asked to see the manager. Was again told no & told if I was not happy I could check out & sleep in the "lot" around the corner as there was no other rooms available in the whole of Houston due to OTC. Charming. I asked to get the shower fixed, only to be told there is nothing wrong with our showers.
The room I was in had a notice on the working table to say this room is near the freeway & is noisy. If you cannot sleep please contact the Reception & we will give you a set of ear plugs.
Breakfast was poor & not worth the money. Staff were not trained & service non existent. I asked for Orange Juice. Sorry we have run out. I asked for some extra toast. It arrived in a saucer. When I questioned the Waitress. I was told we have run out of plates. I asked for a coffee. The waitress brought it to the table holding the cup with her fingers around the rim. I asked if I could get a saucer. I was told we are using saucers as plates.
 I'm from the UK & have visited the USA hundreds of times, but this hotel is unbelievably bad. Its like "Fawlty Towers"