worst hotel experience-mold and bedbugs
I stayed here with my friends thinking it would be the perfect place...good location and nice enough. I saw the bad reviews but decided to ignore them and I really wish I hadn't. First off we arrived the hotel at 8 pm. they gave us a room key, we go up and the door of our room is open and there are dirty sheets on the floor. We get the room switched but are given no apology. The next day as I am sitting at the table in our room, I notice mold all along the circumference of the rim. It was so noticable that I wonder how housekeeping didn't see this and clean it. What else weren't they cleaning? The next morning I wake up in bed and see a red tick like bug crawling in the sheets. My first instinct is to kill it and when I do, blood goes everywhere. AFter googling, I see that it was a bedbug and obviously it had been feasting on me all night. I call the front desk four times to get someone to address the issue, go downstairs twice to try and get someone to come up. I was told repeatedly they would be up right away. An hour later the manger came and said maybe it was a mosquito. Basically calling us liars, she refuses to acknowledge the possibility of it being a bedbug. Obviously this wasn't a mosquito. The whole experience was terrible. Due to that issue we missed our tour of the world trade center that morning and my last day in new york was not a happy one. This hotel was not helpful and it was so dirty. Never again will I step foot in this place.