Average at Best
Hands down, the Hilton next door is a nicer and better-run hotel. I stayed there last spring, but tried the Sheraton this trip because the rate was lower. However, I was disappointed. Nothing really major was wrong, so this place will do if the rate's a good deal. However, there were a string of things that just added up to a not-so-great two day stay for me: (1) I was put on a construction floor (the 19th) with no explanation, warning, or apology from the staff; (2) check-in was rushed, unwelcoming, unprofessional (had to ask about the restaurant, the parking charge, etc.); (3) air conditioning took FOREVER to cool the room down; (4) toilet stopped up; (5) there were noticeable burn holes in the carpet; (6) the remote phone was all screwed up (the contacts to charge the handset were broken off, so the remote handset wouldn't charge so the thing was useless). I'll spend $30-40 more and stay at the Hilton next time.