SERVICE NOT IMPRESSIVE
We were in town Jan 13-15th for a National Cheerleading competition. We are Hilton Honors members, so, we always prefer to stay with Hilton properties. The hotel is very nice and looks newly renovated. We found the staff to be distant and not very knowledgeable. We were under the impression; we will receive free wireless in the room or in the lobby. To our dismay, there was a fee of 9.95 per day. We called the Hilton Honors number and inquired about the service and was informed, The Doubletree no longer offer free WI-FI services to Silver members. Although, we stayed with Hilton family for 28 nights in 2011, we only had ten stays and did not qualify for the free wireless. The representative, I spoke with, said, “someone from the hotel would contact me before, we checked out”. We never heard from the hotel staff or management. 
The staff was not knowledgeable of the area. Any questions we asked, “the staff handed a piece of Xerox paper with information about the area”. Although, I am for technology, but to Google information and hand us a piece of paper about the area shows lack of service to your customer. Anytime we travel, we research the area, so, upon arrival to the hotel, the staff person or concierge can answer any questions we have about the area.
Although, the hotel was nice and we are Honors Members, we will start looking for hotels that focus on service and not with a brand attached.