Ditto on the below
I think I had the opportunity to meet the gentleman below in the hour I spent in line waiting to check in, so I can attest to what a ridiculous experience it was. I also watched as he was given no sympathy for the hour of his life he waited in line, when the mistake appeared to be their fault and they made no effort to make it right for him. 
I too was very frustrated at the fact that while there were only 5 or 6 groups of people in line waiting for check in, it took over an HOUR for them to get to us - they didn't seem to be in any hurry to speed things up, and the check in desk definitely wasn't fully staffed. I understand there was a dog show that weekend, but you would think this would be all the more reason to be prepared. 
That said, the room itself wasn't bad, though the bathroom hadn't been fully cleaned. The next morning, I ended up getting downstairs just before breakfast buffet ended, and they wouldn't let me in. If there was any saving grace, the Belgian waffle I ended up paying for in the Cafe Martinique was the best I've ever had.
I usually stay at the Hilton DoubleTree Times Square, but I figured I'd give the Radisson a try as I had some award points. I'm glad that's all I wasted giving them a shot, though I wish I could get my points back. I'll be back to the DoubleTree next time.