Our Second Wonderful Visit
This was our second stay at the Hilton University City. It was just as wonderful as our first visit. We arrived early and were immediately checked in by Stuart, who will go out of his way to meet every request. We needed two rooms, close by each other. Stuart checked us into 2 rooms on the 22nd floor, upgrading us, due to our gold Hilton status. The rooms were available immediately and very close to each other. Both rooms were immaculately clean, and the maids visited several times a day, removing and replacing used towels and freshening up the room. Several times we were left trays of fruits and candies. One room had a view of Universal that was incredible. We could watch one of the shows, including the fireworks, from our room. Every time we walked through the lobby, we were greeted by smiling faces, wishing us a good day. Stuart stopped us several times to ask if there was anything he could do to make our stay even better. 
This year, there were flavored ice waters in the lobby. These were very refreshing after being out in hot weather. We were given breakfast coupons for a complimentary elaborate continental breakfast or an even more elaborate complete breakfast buffet for only a few dollars. Each weekday, we received complimentary coupons for an afternoon drink and “light meal”, with a choice of things such as fried squid and cheeseburger sliders. They were all delicious. One evening, we invited friends to join us for their buffet seafood dinner. The food is unsurpassed, both visually and tastewise. Our guests, who were from the area, enjoyed the meal so much that they are now planning to bring their family members to the Sierra Café.
Our waiter, Alberto, was the most accomplished waiter I have ever met. He is truly talented. He stands by, inconspicuously and unintrusively, ready to whip away and replace every used dish without even being noticed. One day, we were served up a few stairs in what felt like a private dining room, with Alberto as our private waiter. I suspect Alberto makes every customer feel that way. When, one morning, my grandson was disappointed that the Shrimp Dum Sum hotplate was empty, Alberto went into the back room and returned letting him know that it was being prepared and would be served in 5 minutes. It was.
My son-in-law particularly likes the fruit nut bread served at breakfast. When he mentioned that, the baker came out from the kitchen and told him where he might be able to order that product, and then later followed up with an email with more information.
The outdoor swimming area is beautiful. Most family members enjoyed the pool several times. The water is crystal clear, and since the hotel is on a hill, there is a beautiful breeze, even on very hot days. Lots of big fluffy towels are available for guests to use at the pool. It’s a very relaxing area.
I have never seen service anywhere else like the service at Hilton Universal. From Stuart to Alberto to the superb maid service, this hotel makes its guests feel like royalty. We live 3,000 miles from this Hotel, but we are sure we will be returning again.