Not the greates customer service :-(
We stayed here the week after the labor day week-end. They had offered a very competitive price for that time of the year. What I did not know, however, is that they were renovating, and that they would only accommodate in the old tower. 
We arrived around 2pm, and were told that they could not give us a room until 3. We went for lunch and came back close to 4pm, but still had to wait almost one hour for the room to be ready! 
We upgraded to a corner room - which gave us a phenomenal view and probably a bit bigger room size. However, the AC wasn't working properly, the room was a bit run down, the mattress wasn't comfortable. There was no fridge in the room, and the room service was terrible. 
All in all, this was not the most pleasant experience, and I've been in NYC multiple times within the past year. I doubt I'll be chosing this hotel again.