Nice room, but...
We were here for a company event, including an overnight stay. I must say that although the room was pleasant enough (although nothing special by any stretch) and the event staff excellant, everything else fell far short. The valets were exceptionally unprofessional and saying they were less than helpful is a gross understatement. Check in was quick, efficient and brusque as was check-out. Our very simple request to have a cab called for us, which we do every year for these events and have never had a problem with at any other hotel downtown, was first shuffled of to "the valets will get one for you" and then with the valets it was a vague gesture towards the street "Oh, they're out there all along the strip". After some time attempting to find ANY cab we wound up going back to our room, changing clothes, and walking. We received multiple calls all though the night from the front desk and valet parking because either someone had given them the wrong room number, or there had been a mixup somewhere so our night was far less than restful - one would think that after the first two times being informed that they had the wrong room they might have caught a clue. Overall, I would say that in spite of the excellant location and lovely decor, the very pleasant coffee bar and restaurant/bar downstairs, and the pleasant event staff this hotel has some serious issues to work on when it comes to customer service.