Very accommodating
We recently had an impromtu mini-family vacation in Washington DC to take advantage of a conference my husband was attending. We had an early flight and showed up at the hotel around 9:00 am. Theresa at the front desk was amazingly helpful. Due to the high occupancy of the hotel there were no rooms available when we arrived. Additionally my husband's company had booked a room for him for 1 adult. Despite having a full hotel for the nights we were going to be there, Theresa took care of us and managed to find a room with a queen bed plus a nice pull out sofa to accommodate all of us. She took our cell phone number and promised to let us know as soon as something was available. I was not expecting to be able to get into our room until at least early afternoon but much to my delight, we got a call from Theresa a little after 10 that our room was ready. 
My husband does not travel much therefore he does not have a preferred status with Hilton Honors. It was nice to see such excellent customer service extended to him.