All we could ask for
Our family arrived for a 3 night stay at 11 am. Our room wasn't ready, but they stored our luggage and offered to phone us when the room was ready. They called around 1 pm. Our first room had a spectacular view of Times Square. However, the bathroom was only accessible through the bedroom, and that was a little awkward for my 16 year old daughter. So we asked if there were any other rooms with a different set up. We moved to a slightly larger room where the bath was accessible through either the main room or the bedroom. Perfect! The view wasn't quite as good, but still a nice view of the city. It was an excellent trade. Our room was spacious, well equipped, and very clean. The mattress was too soft for me but that's a matter of taste, of course. The bedding was, as usual, wonderful.
We are Hilton Honors Diamond members, so were able to enjoy free breakfast each morning. It was very good, but I don't think I would have paid the $30 per person for it.
Service was extremely friendly. In fact, Nicole at the front desk went way above and beyond! She sent up a cake and some chocolates, as well as a hand written note for my daughter's 17th birthday! The concierge was always available and very helpful.
As all reviewers have said, the location of this hotel is excellent. We walked to shows, restaurants, Central Park, the Circle Line Tour, 5th Avenue shopping, Grand Central Terminal, The Rockefeller Center, and much more. It was great to be able to walk everywhere!
I would recommend this hotel to anyone.