Still a great hotel, super location and wonderful staff
Booked this hotel at a pretty good discount about four months prior to my stay after having stayed here 15 years ago. The staff is the best thing about this place; my room had a terrible view but was comfortable and quiet and housekeeping was attentive. The bed was comfortable, the blackout drapes were effective and the air conditioning worked well for the surprisingly warm November weather. The wait for elevators was pretty short and the room was ready on time. The hallways were hot and dark but the woodwork and architecture throughout is charming. The front desk and bell captains were excellent and the location was very good for Union Square shopping. It is a quick walk to the Moscone Ctr or a brief cab ride. Coffee, cookies and wine in the lobby were a nice touch, too. Since I did not stay on the upper levels I cannot comment on the Concierge perks but this is a good choice for a business meal as the restaurant is really good. Would stay here again (perhaps sooner than another 15 years!) if I could get a repeat rate as good. This is a great example of a well-run boutique hotel.