Misrepresentation
There were two couples in our group. When we made our reservations with the Holiday Inn-Downtown, we expected to be staying at the Holiday Inn-Downtown located off of First Avenue. No one explained to us when we made our reservation that the Holiday Inn Downtown was now the Sheration Four Points San Diego-Downtown. So, when we arrived on Seventh Avenue, to the Holiday Inn Express, imagine our surprise. We requested two rooms next to each other with balconies and received two rooms far away from each other at the very end of the cooridor, no balconies. We went to the desk and were reasigned two other rooms. Now, one room over looked the elavators and one over looked the pool, still unacceptable but they claim they didn't have any other rooms. Keep in mind, these reservations where made well over 6-8 weeks ago. The room overlooking the elavator needed to have the air conditioner replaced as it did not work. It took forever for the elavators to go up and down, everyone was complaining. In the room where they have the continental breakfast, it must have been 80 degrees, even the Ambassador Maggie said it was hot but would not do anything about it. Oh yeah, the Ambassador, Maggie said we had one of the larger rooms. One King Bed, when you opened the bathroom door, you barely missed hitting the toliet, it was so small, two people couldn't fit in there at the same time and the toliet so low, it seemed like a childs toliet. If we could have gotton our money back, we would have taken our refund and stayed at the Shearton Four Points again. It was a much nicer Hotel than this one. Our stay was ok, but we would surely not stay there again.