Not up to Fairmont Standards
For a Fairmont, I was expecting the typical Fairmont service and standards, instead I was horribly disappointed by the lack of attention, service, overall hotel vibe and room comfort. I could have stayed across the street at the Radisson and I'm sure I could have got all the satisfaction I needed with a lower price tag. First, the service is awful - not sure where they found their staff. Everyone from the front desk to the night operator doesn't really give a darn about you. We were here for a large event (that my company was paying for) and no one seemed to know anything about the event, the locations or anything for that matter.
The rooms were pretty spacious with large bathrooms, but beware of the AC. The fans barely spit out any air, making some of the rooms super hot at night. Not OK for a Fairmont.
Seriously, if you are going to shell out this kind of money for a nice hotel, there are PLENTY in Chicago and you will be treated so much better than at the Fairmont. So disappointing.