W stands for "Why?"
It is with great regrets thats I have to write this review. I really wanted to like the W Times Square, but I really can't. Where to start. We booked a so-called "fantastic suite." I live in New York now, and can truly tell you that the size is smaller than even the smallest of New York apartments. The apartment looks cheap, dingy, and resembles an overall feel for a hotel that you would pay for by the hour. Furniture was spotted, chipped, cracked, sheets had holes in them, etc. The TV in the living area was broken throughout our entire week and no one seemed able or competent enough to fix it. Whenever I asked for simple requests to the "whenever/whatever" such as if someone could bring up towels, a feather bed (the beds were rather stiff), and make up the sofa bed, staff members did not show up. The lady even on the phone rudely informed me that "this is not the type of luxury hotel that carries feather beds." Considering I booked it through Am Ex Platinum, I really expected better. The overall etiquette from the staff was very immature addressing us as "guys." Breakfast never came on time and consistently was missing items we ordered. Also as a tip to people who don't live in the area, DO NOT STAY IN TIMES SQUARE. It is loud, noisy, and no New Yorkers go there. If you like being in Midtown stay at the Palace on Madison. The Village, Soho, and Gramercy Park are much nicer areas.