Fairly Decent but a lot of room for improvement
First off i will say we got a great deal on this hotel off of hotwire, but for a four star hotel it was not as nice as i wouldve expected. I think all of the comments on the reviews about the elevators were overstated. There are three elevators and it wasnt that bad, just get on the elevator when you see it (even if its the wrong direction). Its much easier going up than going down, they are heavily weighted towards the lobby and ground floors. The room is small but most are in New York. It wasnt cramped and there was enough space. The bed and furnshings were quite nice and comfortable. The room was clean when we started and cleaned well each day. My biggest complaint was the noise from our neighbors, not necessarily a mark on the hotel but we could hear everything. We stayed for five nights. Our first two nights the couple next door was loud and obnoxious and smoked one of the nights. When we called the front desk security promptly came and checked on the room. Our last two nights our neighbor made a business phone call at 5:30 in the morning, which we heard every word of. Street noise was minimal. The walls were very thin. The location wasnt too bad, its near the ferry to Ellis Island and statue of liberty as well as the 911 memorial and the stock exchange but most major landmarks are uptown. Its near three or four different subway stops that are good avenues for getting around the city. The free cookies were a nice gesture although sort of commonplace around the country nowadays. Overall not bad, but i would probably try and stay somewhere else (unless i got another great deal).