Worst Service Ever
I have stayed there several times, now that this a 'Marriott". I had the engineer Spencer come to my room to fix the AC, no personality at all. Never the less it was not fixed. i went to the front desk to speak with the 'Director of Guest Experience" What a dumb title! I had a bad guest experience and there was a director to make sure it got worst! When I spoke to Stephen (the DGE) about it, he told me it was too cold outside for AC. I said I never experience this in other Marriott properties that I have stayed in, he said this was not like other Marriott properties! No kidding!
For this I need a Director of Guest Experience! Save your money, go to the ACE Hotel, much more relax staff, without the dumb titles. Something is broken, it get fixed! What a concept! Besides, you can have a good meal at the Breslin.
I suggest changing the Director of Guest Experience title to Director of Sorry We Can't Help You!