Modern hotel, SLOW SERVICE
The valet and shuttle service was very slow. On Saturday night we asked for a pickup from a concert. After waiting approx. 30 minutes I called back and they said they had been at the location and would be back and I told them where I was (which was where they directed all shuttles to pick up people). Luckily I ran into another couple at our hotel. The hotel called that couple and they asked us to go to another location to be picked up. No one ever called me and they had no way of knowing that I was with that couple. I firmly believe that if I would not have ran into that couple that they never would have called me to find me and pick me up. My drivers side visor was already a little broken on my car and I guess the valet service tried to fix it because it is now completely broken. Although the staff was very friendly and helpful that was not enough to make up for the slow car service, mediocre rooms, old elevators, and cold food.