Will only return when no other option is available
Upon arrival, we were completely ignored at the reception desk whilst the man was just standing there in the doorway of the back office, chatting to a colleague. No one offered to carry our luggage to the 10th floor. 
The room was NOT one of the refurbished ones that are displayed on the website. Bedroom walls are not exactly soundproof. Air conditioning unit was also quite loud. Bedsheets were quite thin for the time of year (winter). Room was clean, though.
Breakfast ($22,-) & internet ($10,-) are not included. No printer available at the hotel; there is a copy & print shop on the corner, diner Moonstruck is across the road.
One our next to last day, the security passes to our hotel room were somehow de-activated. No apologies were made at the reception desk, just a ''may I see a passport" and they re-actived the passes.
Upon checking out no one at the reception desk asked if we needed transport to the airport nor did any of the staff ask if our stay at the hotel was a pleasant one. Eventually the bellman did, but only after we had stalled our bags with him for a few hours. Mind you, the hotel charges about $100,- dollars for a transfer to the airport; buses from Grand Central will take you there for about $12-15 dollars.
While the hotel is in a top location (and a quiet one) from where most city sights are within walking distance, we will only consider returning to this hotel when no other option is available. This is a hotel asking top dollar for outdated hotel rooms and terrible (customer) service.