Below Expectations
We booked 4 nights here in March, 2012, but moved out after one night. Traveling with our teenage son, we were attracted by the Jr. Suite, the reasonable rates with third night free, and the good location. The staff was pleasant and accomodating, but other aspects of the hotel created our desire to seek other accomodations. Despite nighttime temperatures in the 40s, the building heat had been shut off. The spa bathroom felt moldy and was inoperative, and the spa jets exuded a very unpleasant odor. The very nice mechanical staff person who came to remedy the spa was obviously untrained, and after it started spontaneously with no one in the tub, we had it shut off for fear of fire. The sitting room of the Jr. Suite had no acoustic and visual privacy from the bedroom, and the sitting room's bed was a too-short foam block, which our son likened to sleeping on a lego. The TV channels were not all available, and the mechanical person said they hadn't been able to get them fixed. The hallways and elevators were very cramped, and there was a morning line for coffee in front of a complex espresso machine that guests had trouble operating.