Management Team Inefficient
I stayed with my family at the hotel at the end of July and during the beginning of August. The hotel was fine. The bedroom was perfectly acceptable.The only problem seemed to be with the management of the hotel. 
We booked tickets for the Yankees/Red Sox baseball match before departure and they were sent by FedEx to the hotel by the ticket agency in New York 24 hours before our arrival. I took the trouble to telephone the hotel to warn them in advance and was told "no problem". When we actually arrived, they admitted (after some searching) that they had lost the package which had only been in their possession for a few hours. The ticket agency were brilliant in providing us with replacement email tickets and the hotel staff did get their act together. I did wonder afterwards though whether the hotel staff would have denied receiving the package if we had not had the FedEx barcodes in our possession to prove the package had been delivered.
We paid for the hotel and the air tickets through a travel agency before departure so there was no money to pay the hotel except for any minor expenses on drinks etc. They took my credit card for that purpose and then, unbeknown to me at the time, put through 3 separate transactions for substantial amounts of money (totalling over $3,700.00) without bothering to tell me. 2 of the transactions were taken on my credit card while we were still in the hotel on holiday and several days before we actually checked out! I only discovered what they had been up to when I got back to England. Several telephone calls and emails later, we finally got it resolved though they were grudging in dealing with it and I was given different reasons on different occasions for what had gone wrong. No real apology for what was a rather nasty shock 3 weeks after our return to England (when I received my credit card statement). 
They were most reluctant to pay back to me more than the precise amount in dollars they had taken from my account even though I made them aware that I was substantially out of pocket because of movements in exchange rates (my credit card bill was of course in sterling). I had to push hard to get them to pay the extra compensation which was particularly disappointing given that they were clearly at fault.
In fairness, hotel was fine but I would not place much trust in the management team at the hotel from my experience!