Better than most, but STILL a Holiday Inn Express...
Stayed here during a visit with family, and had high hopes after reading some reviews. Ended up feeling very mixed about the place. I'd prefer to give this a 2 and a half stars, but there isn't an option for that.
First, it is very new and so it's fresh and decorated trendily. The beds were comfortable. The pool area is better than many hotel pools with it's water slides and play areas. BUT...
My sink drained very slowly so I was always trying to rinse it out because who wants to look at spit-out toothpaste? Weird for such a new hotel to have plumbing issues. They talk about step-in showers which I was wanting to try, but they are only in the king rooms.
The pool was very cold - I only stayed in briefly. If you want to compete with a Great Wolf Lodge, keep it as warm as one. The large water slide was closed half of the day - why? You have no lifeguards anyway, so what's the difference? On that note - it's not the best idea to have all of the pool extras with no supervision. There were many older kids being reckless on the slides and no-one to monitor them. An injury or lawsuit waiting to happen. Both the pool deck and the pool bottom were VERY slippery, and I saw several falls that were NOT from running. I felt this was a safety concern and by the end I just wanted out of the pool area!
We stayed two nights and on the second day we come back to the room to relax before dinner and our room still hadn't been cleaned - at 3:30! After check-in time! We had to call for service and wait in the lobby so they could do their work - VERY aggravating.
Breakfast was adequate, esp. since it was free. But nothing to write home about. Mylene was working both mornings and was very friendly and you could tell she was both a good worker and good with customer service.
Not sure I'd stay here again, especially since the area has many other choices. PLUS this was very expensive for a Holiday Inn Express.