empire is really a dungeon
All I can say is that by staying at this hotel, my sisters and I felt that they (the management) had ruined our whole nyc experience. From the beginning they gave us a smoking room (without us asking for it) and they interrogated us, yes I said interrogated when we requested a change. the staff is rude, hostile and uppity. Our requests took over an hour, ruined our dinner and made us late for our show. Upon returning not only werent we upgraded, but our luggage could not be found, and was left in the smoking room that we had requested to leave. The night manager was rude and certainly wasnt trained in being hospitable to guests. It took more time out of our evening to get this settled as well. My advice, even if you have to walk or take a subway to Lincoln Center do not give this hotel any business until they learn the meaning of SERVICE.