NOT a 5 star hotel and had valuables "lost"
Hello all, sorry about the long review but there were soo many issues I wanted to give an accurate account of my stay.
Just returned from my stay. Firstly I can not understand some of these reviews. This is not a five star hotel, I would say a solid 4 at best and I have stayed at many 5 star hotels.
The interior is gorgeous and is in a perfect location. This all ends when you exit the elevator to head to your room down the dirty carpets to a door that looks like a janitors locker. We had two king rooms as they could not accommodate my mother and sister by giving them a double room without charging an extra $1,500 for a suite for the stay as they were "quite busy".
Firstly both rooms stared at a brick wall, okay that was not great but it happens. My room had no sofa and was approx 20% smaller than the other. Again not great. I did check with reception that I was given the right standard room and to their credit they did offer to show me other rooms but this was offered without me complaining about the other things you will see in my review. This leads me to believe that this is not an uncommon complaint. I declined their offer as all standard king rooms can't all be the same right? I also just wanted to get out and see some of the city while it was still light.
Then I noticed my carpet was dirty and had black spots on it and my blinds were dusty. Getting a bit upset but just got off a 8hour something flight and just wanted to unpack and get out there.
Jumped in the shower and noticed that the bath was chipped all over with rust like spots all over it. During my shower it became obvious the the plumbing was amiss as the dirty water was not draining so I was left standing in a puddle of filthy water. This was the last straw, I called to complain and midway through was interrupted by the rude lady who sounded like she did not care and after I insisted on finishing my sentence said she would put me through to the manager. She put me through to a line that rung for approx 8 minutes before I hung up.
I went to the lobby and spoke to the duty manger named Sonny. She was very polite and apologetic and arranged to meet me when I got back to show me more room options and have someone to help me pack.
When I got back I met Sonny and she showed me the new room. It was slightly smaller than the other room we booked but looked clean. There was a large hair in the bath which I pointed out and again I was apologised to. I took the room and was helped to move. Let me point out that I have never in my life changed hotel rooms mid stay at any establishment ever.
The next morning I realised I had left a valuable pen in my old room as I remember using it to sign for room service and not repacking it. I was put through to security who said the would do a thorough search.
When I got back I had message claiming that they had not found my pen and that I must have "lost" elsewhere. I asked them to check with room service or the chambermaids in case they had taken the room service trolley with the pen on it. I never got a call back and there goes a $420 pen.
I was given a credit for a room service and the other room had the upgrade fee wavered but this is simply not good enough and this is not the standard I am used to or expected. There where other issues like being charged $500/600 for the mini bar we didn't used even though having it all cleared up with one of the managers we still had that on our final bill which was stuffed under our door on our last morning there.
It is not all doom and gloom. If I had my second room from the start and have valuables "lost" in a secure hotel room it would receive 4 out of five. Mostly the staff are polite and courteous the position couldn't be better. Very expensive for room service and internet charged.
 I would never dream of staying at this or any other hotel that bears it's name. There are much better hotels in the vicinity , if you look at my reviews you will see at least 1.