Place has gone downhill fast
As a HHonors Diamond member who makes frequent trips to Jacksonville, I usually enjoy staying at this location, but it has gone downhill over the last few months.
My biggest concern is the cleanliness, and on the overall conditions of the rooms. On my most recent stay, I was assigned suite 436 which is a larger suite in the "executive" tower. For starters, I put my key in, got a green light and pushed and my door wouldn't open. I tried 2 - 3 more times and finally after basically throwing my shoulder into the door after the green light, the door opened. 
As soon as I got the door opened, I heard loud music coming from the bedroom. I started yelling "Hello!?" because I thought I had been given someone else's room. Turns out someone (cleaning staff?) had left the radio on all day after "cleaning" my room. As I turned the clock radio off, I immediately saw a huge sticky spilled coffee spot all over the night stand. Are you kidding me? I guess cleaning a room for the next guess means you don't bother wiping down the tables that have fresh spills on them? That's disgusting. The next thing I noticed that the bed was haphazardly made with the mattress pushed way over and hanging a good 10-12" off one side of the bed. How hard is it to make a bed look presentable?
From there I went in the bathroom and turned the light on. First thing I noticed is the sink wasn't turned all the way off, I grabbed the handle to turn it off and it was very loose, AND there was a huge long hair in the sink, obviously not mine. I checked the toilet next and there was a hair ON the toilet seat. Seriously.. the last thing you want to see on check-in is someone else's hair in your tub, sink or toilet. The tub actually looked really clean, no complaints there, so why not pay as much attention to detail with the toilet and sink?
One more thing to note - the AC vent in the bathroom that is parallel to the long sink.. I'm very tall and can see into the vent.. There are gobs and gobs of dust balls just inside the vent. This is a health hazard that needs to be dealt with.
Let's see what else.. Oh.. Only one TV remote worked.. And the one that did work wasn't set up right and the sleep timer option wasn't there. Nevermind that the picture quality is absolutely horrible at this location. Why is it that some HHonors properties have nice new flat screen TV's with a nice digital picture, while locations like this have newer TV's with terrible pictures?
Should I also mention that Non-Smoking rooms at this place have a distinct odor of stale smoke? Not sure if there are smoking rooms nearby, but a non-smoking room means I shouldn't have to smell smoke AT ALL.
As the last person said, this property is ready for an overhaul, and more importantly, someone needs to teach the staff the meaning of the word, "CLEAN".
One more thing.. I ordered room service from Omaha Steakhouse downstairs.. now previously, I have had great meals at this place.. But this was a first for me ordering room service.. So what do you get with your room service? You get an 18% gratuity AND a $2.75 "delivery fee". let me get this straight.. I have to pay over 20% tip and delivery for someone to carry a tray up to my room from downstairs? Shouldn't I decide how much to tip room service? Nevermind that the food tasted horrible once I got it. (Caesar Salad had a fish smell to it like they had used the same utensil preparing salmon or something as they did preparing the salad)
Ok, I'm done... Hopefully reviews like mine (all true!) hit home and this place does something to improve. I have already booked my next couple stays in Jacksonville for other HHonors properties because I'd rather not deal with this place again until things improve.