old
This hotel has the perfect location but it is in desperate need of refurbishing both of the building/rooms and of the unpleasant staff. We have stayed here twice, must have been forgetfulness that made us book once again this summer. The staff never smiles,they are a bunch of old men looking serious. The only nice thing is the perfect breakfast room and a perfect delicious breakfast, served by serious men doing a good job. There was a heat wave in New York when we stayed at The Helmsley and the room temperature was 25.5 ever though the zircon was set to low temperature. When we informed the hotel, they says that it was a problem in all the rooms. ( the other hotel Trump Soho) did not have the same problem at all. Therefore lovely location, probably once lovely hotel, but in desperate need of renewal of the whole place. We had one problem which was dealt with immediately which was good, the service is good, but lacks a smile and giving the guests a welcoming feeling.