40th Birthday Spoilt by Staff Incompetence
I had a fantastic trip to NY for my 40th birthday but it was somewhat tainted by the experience that we had at this hotel. Even though the hotel is comfortable, the staff were arrogant and rude. They put a hold on my card for all three nights not once but twice (2 x 3 night hold or 5 times what we owed them) even though they had already been paid for two of the three nights which is essentially fraud. My sister had told them before we arrived that I had an allergy to feathers and they needed to change the bedding but we had to drag them up late at night because they had not swapped out the bedding that they said they had done (the guy that finally came up slammed the bedding down on the bed like we were the ones at fault). After my wife and parents were kept up until 3 or 4am in the morning because of the noise coming from the bar 9 stories below and the lack of insulation on the windows, we were left with the distinct impression that the bar and restaurant were the most important parts of this business and the hotel guests were an inconvenience in the staff's indulgence and investment in this part of the business. For 300 or 400+ a night, better find a hotel that actually values you as a guest for important family occasions and is not looking to rip you off.