unbelievably horrible experience $2000 later!
I've never been treated so terrible in my life! I live in Oklahoma. I just used the phone book to find a hotel. This hotel popped up it was close to the cancer center at MD Anderson so they gave us a deal with no taxes if we stayed a month. I got terriably sick and had to call the ambulance to the hotel and was admitted into the hospital. That night my 3 year old grandson's diaper leaked on the sheets. Walker called and was threatening my daughter if we damaged or soiled anymore sheets he was kicking us out. First he tried to lie and say the mattress was stained. Walker was asked to come to the room to look at the mattress there is no stains and we have pictures to prove it! Walker and the district manager decided to kick my daughter and her two small children out in the streets hundreds of miles from home then he went back on his word on the price of the hotel and decided to charge us more than that was initially agreed upon because they didn't like my daughter's attitude after being kicked out. They charged me over $2000 for 18 days and Walker was a complete jerk I told him I was goning to complain he told me to go for it that nothing would happen because It was individually owned. That's my experience with this hotel on 8080 Main Street in Houston, TX. My hope is that no one has to encounter what I have with this hotel. I would like to give credit where it is deserved and that is to the lady in the kitchen. She always greeted us with a smile and willing to lend a helping hand. The gentlemen driving the shuttle were always pleasant and yes full of information. Thank you THREE people on the staff that actually treat people with kindness.