Positives and Negatives
We stayed here for four nights. We had a mixed experience here, with some very positive things and some less good.
The positives: When we got to our room the hotel had given us two bottles of wine and chocolates to congratulate us, as it was our honeymoon. This was really appreciated and a lovely touch. The hotel has a fantastic location by Union Square and right on the cable car line, so it was very easy to get to all the tourist hotspots. We didn't eat here but we did have a drink in the bar, which was good and the staff were really friendly. There were no tea/coffee facilities in the room, but instead there was a constant supply of fresh coffee and cookies in the lobby, which was much nicer anyway. The activities desk were helpful, giving us good advice and helping us to sort out transport.
Negatives: The reception staff were quite poor. Not especially friendly, and didn't give us the correct information when we checked in about computer access, so we ended up wasting money trying to access the internet in our room. When we asked for help with this the receptionist (the same one who had checked us in) treated us like we were stupid. The housekeeping routine was quite odd - we were given new towels everyday but the old ones were never removed, so by the time we left there was a large pile of these on the bathroom floor. We also noticed that some of the bedsheets had holes in them. The room was also quite dated, although we weren't sure whether this was deliberate and so we didn't mind it too much. There was also quite a lot of noise from both other guests and the street (though the latter is inevitable given the location).
Overall, we feel that this could be a really nice place to stay with some small improvements in a few areas. We realise that our stay may have been atypical, and we had been staying in an exceptional hotel just before this so our judgement may have been slightly clouded.