Poor service
We arrived quite tired around 9:00 in the evening from the east coast, and the front desk found our reservations, (We had booked two rooms.) They had not have the rooms we booked and woman at the desk had to look for rooms for us. I always find this amazing. I have never worked in the hotel industry, so I don't understand why if you have a reservation (And if you don't cancel, they will charge you!), but they don't have rooms set aside for you. The desk clerk did give us free wireless for our stay because check in took so long. In 2012 I will never give a hotel an excellent rating if they charge for wireless (even if I'm not paying for it). That's like asking if we want hot and cold running water. The clerk gave us a choice of rooms. Of course they did not have connecting rooms for our family. If you've booked two rooms under the same reservation, why would you not want the rooms to be near each other?! We took the rooms that were at least on the same floor. The first night was fine. The second night we discover our room was part of a VIP suite! The party was inches from us in the connecting room. As it did not proceed past 10:30, we did not call security. The next morning the breakfast reception in the connecting lounge area started at 5:45am! Yikes! Now we do call the front desk and security. Of course they can move us, but not until later in the day, but who wants to pack up all their things in the middle of their vacation, but we did it and they moved us. Now we're in a room where we have to take an elevator to the lobby and a different set to get to our son's room. Unacceptable, so they move us again. The front desk did comp buffet breakfasts for our party for the length of our stay. If only the woman who checked us in had explained about the VIP suite, I would have chosen the other offered room. Poor service. Oh, and I found trash in the middle of the floor of the second room. It had obviously not been vacuumed.