Can Not Beat the Guest Service approach
I became a loyal guest at this fine hotel some years ago when one of their staff members, Annmara, after getting my wife and me into a room early was dismayed that the room while listed as clean was not. She immediately upgraded us to a better room and the genuine desire she displayed to make the guest experience truly extraordinary impressed me.
Since that time whenever I have to visit NYC, I first look at this hotel and Annmara and other staff never fail to impress me. This hotel truly wants their guests to be treated well and in the hustle and bustle of NYC this is a welcome respite!
I can't commend the staff, and Annmara enough. Its a wonderful hotel, centrally located for midtown activities and a very welcoming place.