Awful staff and poor service
I met awful staff she is a one of guest manager at the hotel.
Actually this hotel made a big mistake for my certain package and I had very inconveniences, however, the lady come up on the phone was so arrogant and temporize lots of excuses which are very inconsistency, but she never admit her mistakes. Not professional at all.
To my great surprise, she ordered front desk staff to ignore my calls since she worried to be pointed out her mistake, 
Also hotel description says there is "business center", but it is actually only one computer and printer which is broken.
Furthermore, one night no hot water running so I have to stay till after midnight and had to in wet bath towel till pluming work finished more than one hour.
This hotel is not Hyatt quality at all. Never recommend to stay here if you do not want to ruin the time in NY.