Great location but noisy room
Stayed here for 2 nights. Location is fantastic as has been said in other reviews. The breakfast was very welcome with lots of fresh bread etc.Our room was on the 9th floor. We had Premier Queen room with complimentary soft drinks and water and a coffee machine. The bed was very comfortable but the downside was the outside noise. There was construction work going on at the end of the street which went on all through the night and I was convinced the window was open it was so noisy. Single glazing was the problem. Had we been staying any longer we would have asked to be moved. 
The other issue we had was we didn't find our check in and out experience was particularly friendly. There was no greeting or eye contact and on checking out we weren't asked if we had enjoyed our stay etc. I don't want to name the lady in question (the same receptionist checked us in and then out 2 days later) but reception is a customer's first face to face contact with a hotel and first impressions are important. 
The concierge, porter and housekeeping staff were all very friendly.
All said and done we would stay there again but would ask for a quieter room. And perhaps the hotel would take on board feedback and look at how to encourage their receptionists to be a bit more welcoming.