poor service, sterile rooms
I wouldn't even write a review if they hadn't over charged me for my room, but since I have been making calls all morning to try and get this problem fixed, and while waiting for them to "get back to me," I will warn people that there are much better values out there than this one. This hotel has old rooms that are sterile and not very comfortable. The TV's are terrible and the shower was not relaxing. For the price I paid I should have stayed at the Westin, which is a much nicer room with a far better staff. Now I have to make some guy accounting understand what I paid for, and why the amount they are charging me is incorrect. If they would just look at the same receipt as the one I have in my hand I would think this should be cut and dry. It shouldn't even be a problem! But, instead I am sitting here waiting for someone to get back to me while they research this. I've stayed in a lot of nice hotels and this is the first time anyone has every had to research anything. Plain stupid if you ask me.