Great location, awful service
I stayed here for 2 nights, wanting a central location for a short trip to my favourite city. The location doesn't disappoint. Steps away from Grand Central Station, the Chrysler Building, in fact pretty much all of the sights.
Our room was spacious and well appointed, though the room lighting system was bizarre and temperamental. Bathrooms are small but well equipped with a decent sized shower. We had a reasonable view.
Service was poor though...this is a conference hotel and reception was always swamped with people. We asked for hangers on arrival as the walk-in wardrobe only had 3! These took an age to arrive.
Wifi is extortionate here...don't waste your money. Head to Grand Central Apple store!
My main concern is the luggage storage. They charge $2 per bag which is bad enough but mine had been opened and rifled through. When I pointed this out on picking my luggage up the guy could not have been less concerned. While nothing was taken this was upsetting as I had paid to ensure safe keeping of my belongings. I think it s disgraceful that guests should have to pay to store bags and it is something I have NEVER come across before. For the hotel not to care that it had been opened is beyond awful.
If you want a giant impersonal but centrally located hotel stay here...otherwise go to a more customer oriented place....there are much much much better hotels in NY.
Oh, and lock your luggage!