Locked in every night with a side of non-responsive and vindictive management
Apparently a guest is not allowed to question or voice an opinion about how management lock guests into the hotel at night, and the punishment is a false claim of "smoking in the room" to the tune of $162.30.
I will start off with saying I am a 10 year veteran of the hotel industry, I have worked at a number of brands including Comfort Suites. Not only am I a non-smoker, I find tobacco smoke irritating and the stale smoke smell sickening. This is why I choose Comfort Suites, a 100% smoke free chain.
This hotel shuts down its doors and then barricades them with luggage carts between the hours of 11pm-6am. There is no accessible route to the handicapped parking in the front where my car was. I voiced this concern on my first night to the night clerk, who was not pleased for the unfortunate interruption of his YouTubeing on his laptop. Finding the same thing the second night, I not only shared my concern but my contempt for not only preventing direct access to the handicapped spaces but also barricading an emergency exit route. The night clerk could not care any less. I conveyed my sentiments to the manager the next day and all I received was that it was for the "safety" of the guests. I advised I would just send photos to their corporate offices. 
I checked out the following morning on 6/29 at about 5:30am with the night clerk and turned in my keys.
Subsequently I find a charge for 162.30, and I wonder if they forgot to check me out or if they charged the wrong card as I had split the stay between 2 different accounts... I contact the hotel and I am given the runaround, told I would need to speak with Mr. Patel for information. I ask can't they just email or fax me the bill, and they said no, Mr. Patel would need to take care of that. After getting this runaround for a number of days, I contact my credit card company, not to dispute the charges but simply to request a copy of the receipts. Just before the deadline a copy showing a "smoking charge" was submitted to my credit card company. 
Once again, I am not only a non-smoker but can not stand smoke. The most interesting part is that I turned in my keys around 5:30am, but my room was not checked-out until 3pm... Nearly 10 hours later, it makes me wonder if the night clerk resold my room under the table for cash... By 9:00am I was already back in Austin... This is the only way I can fathom a legitimate albeit misplaced blame for smoking in the room. The alternative is that it is a vindictive retaliation for advising I would report their barricading the door to their corporate office.
Since the hotel has not responded to me and they took so long to forward a copy to the credit card company, I have no recourse to request the key logs or video recordings to support the possibility that their clerk gave access to my room to someone else after my departure.
I contact Choice Hotels, advise them of the entire situation, their response was that only the hotel can address the situation and they would forward it along. A few days pass, no call, no email from the hotel, I contact Choice Hotels again and I am told that the hotel "sent a letter" and to wait 10 days for it. I expressed my deep displeasure at the fact that I took the time to call and speak with someone, the hotel can have the decency to call me back but no they "sent a letter". I advise them to contact the hotel, advise them how upset I am that they didn't make an attempt at an active response. The representative for Choice Hotels advises that they will request a copy of the letter as well for their records and again to please allow 10 days.
The 10 days are now up and no letter here, I contacted Choice Hotels Customer Relations, the hotel has "unfortunately" not responded to them and has not provided a copy of this supposed letter. 
I have requested the issue be reviewed by an area manager but unfortunately Choice Hotels doesn't give a crap if the hotel fails to respond it's only a "ding" and if they lie about responding there is nothing they can do about it. 
If this is not resolved, the next step is to push this up to the executive offices with letters to both the Choice Hotels CEO Steve Joyce and the 10 other members of the board of directors.