Not what I expected!
We had so many issues with our stay that really disappointed us. We were very excited about this stay but were very happy once we left! When we arrived, we checked in and walked 10 minutes to our room only to find that we did not receive our room keys! My husband had to walk back down to get them! Then in the room, our TV wouldn't work! We then searched for the key to the "mini-bar" and when we called they said, "they should've given it to you on arrival!" All of these issues were fixed pretty quickly though and the staff was very helpful until we checked out. We had an issue with our bill that I tried to fix the previous day just to avoid any issues on checkout. But when we did check out, the woman at the front, Jaye, was very rude and told us that since it happened yesterday there was nothing they could do to fix it! It took too much time for us to get her to finally give us a credit! Other issues include no smoking at all on the property, no vending machines, the food was not good at all at all the restaurants on site, and 21% service charge plus $4 delivery charge for room service and a $24 daily resort fee. The view was amazing and the hotel itself was very clean and nice and the activities were awesome. But we will not stay here again. I do not think this hotel should be rated 4 stars.