Lives up to Embassy Suites brand and standards
I enjoy staying at Embassy Suites & Homewood Suites when I travel. Last year I stayed at Homewood Suites in downtown Indianapolis and we loved it. This year it was full during Gen Con and so I immediately booked a room at Embassy Suites. The rooms are very nice (I asked for a renovated room and was placed on the 13th floor, which is the latest floor to be renovated) clean, and what I consider to be a typical Embassy Suites room.
At check-in, Matt at the front desk was very accommodating and I specifically asked for his name so that I could mention it on here. Keep up the good work! :)
During Gen Con, the hotel is swamped with gamers and those are my customers... so I love it! The breakfast can be a bit chaotic around 9am, but the staff did an excellent job keeping the food stocked and the tables cleaned. A couple hundred people hitting the breakfast area at the same time is pretty brutal. The staff did a great job!
I only got to enjoy the manager's reception 1 night because we had meetings and dinner reservations the rest of the time we were there. But it was pretty quick with 2 serving windows and we were pleased that we could get drinks quickly. Other Embassy Suites struggle in this area sometimes but not here!
I'm not super picky on pillows, but I couldn't really find a comfortable one out of the 5 I could choose from on the bed. I felt like they were either really unsupportive and squished down to nothing... or they were overfilled with material and pushed my head way up. Again, normally I don't care about pillows and can use whatever I'm given. 1303 was our room number and those pillows were junk in my opinion.