Adequate
We spent 4 days and 3 nights at hotel. You cannot beat the location off Time Square and Central Park. The view from our room was awesome. Hotel Staff for the most part was very friendly and helpful. Bed was clean and comfortable. Our room was small by our standards but clean. It is definately time for updates in window treatments and furniture. Most negative press I found on internet was "not" true for the room we had. Trip advisor reviews gave us hope. Reservation specialist Annette Narine was the best. Very dedicated with trying to help you have a good stay. Ellen Douglas was helpful at check out. Can't say enough for the concierge and security folk who acted swiftly to secure our lost keys.