Turned out great!
Not my first time at Kimpton hotels, but definitely my first perfect experience. I had originally made a reservation for 9-12 November for 3 nights. I tried to cancel the 9th and 11th online and when doing so I was quoted a much higher rate for the night of the 10th. So I called the hotel directly and the manager, Ann, helped me retain the one night I wanted AND the rate I originally was quoted. I called the hotel on the 10th to let them know that I would be arriving around 2 PM and to see if a room was available early. The gentleman I spoke with could not find my reservation. When he finally did he said it was marked as a no show and canceled since I hadn't arrived on the 9th. I explained to him the situation and he kindly put Ann on the phone for me. She remembered me and proceeded to fix the problem and when I arrived at the hotel several minutes later she personally checked us in and had a room ready early as soon as we got there. This could have been a disastrous situation but it was fixed promptly and courteously. For many reasons, but especially this one, I will continue to stay at Kimpton Hotels. They are clean, chic and the bar at this hotel had amazingly delicious truffle butter popcorn. OMG.