Probably was once a great hotel
I can recognize, that it once was a great hotel. However, things seemed to have changed meanwhile. I had a Jr. Suite for the night and it was quite large but the furniture was outdated, there were hair in the shower (also, there was no shower gel/bath soap available) and the room had an overall rundown/dirty appearance. I was too tired and beat to complain but voiced my discontent with the manager the next morning. She immediately took action and wanted to treat me to a complimentary breakfast and told me to let her know, when I'm staying there next, as she would personally ensure, that my stay would be pleasant etc. I thought that was very nice of her....unfortunately, by then I had already made other plans. Maybe a follow up phone call by a staff member, after the guest has checked usually can prevent the guest from leaving unhappy and the hotel would have more control over which housekeeper performs accordingly to hotel standards.