Pipe Burst!
We checked in, put our suitcases down and headed up to Hollywood Blvd. We came back a couple hours later and my friend looked in the parking garage and stated "somebody flooded their room." They were cleaning out the garage with huge vacuums. We walked through the lobby to our room and the desk clerk stopped us. He told us his "security guard" - trying to be funny-referring to his bell hop- would help us move our stuff to a new room, as our room, as well as one other person's, flooded when a pipe burst. We were astonished at the mess. Our dripping wet, dry clean only, clothes were left alone, hung all over the outside railing, for anyone to take. They handed us our dripping wet suitcases. We took pictures of it all, went to our new room, put our wet stuff down, and went to talk to the clerk for compensation, of course they would have insurance, they didn't. He offered to take twenty dollars off of the price of our new room. He then, ten dollars at a time, brought our room price down fourty dollars. This is not a lot of money off, when you are in Hollywood. We thought it would be fair, at minimum, for them to comp our room. He told us to "take it or leave." There were premiers and there was no where to go at 1:00 A.M. We called the toll free Quality Inn number, they told us to stay the night, pay and call after we checked out. We did. We waited a long time to get through to customer service. The customer service representative explained each Quality Inn is independently owned and she would call the owner, why I held, and see if he would refund our money, to avoid a formal complaint. We were not even asking for compensation for our clothing or suitcases. She came back and said he chose not to do anything further. She said he now had to contact us within 72 hours to resolve, since we were filing a formal complaint. I asked what would happen if he didn't and she said he would have a formal complaint mark. Which upon further questioning, I found is only internal, no customer's have access to this knowledge, so it didn't really hurt the owner. (Of course, he didn't call.) She told me to check triple A ratings before I stayed places in the future. This Quality Inn is in Hollywood, which is a busy place, so evidentally, by looking at all of the other reviews on this site, neither this personal hotel owner, nor Quality Inn care about the customer.