I had hope this time would be better........it was not!
So a little background, I stayed at this hotel in November of last year and wrote a review on here. I gave the Sheraton a decent rating but mentioned a few issues we had during our stay. So we hoped for a better experience this time...
Arrival; We arrived on Saturday, June 16 around 3pm. We found the SPG check-in line and proceeded to check in. I had booked a special deal through SPG that would give an extra 1000 SPG points if you booked a Club Room with Club Lounge access., so that is what we did. This was only my second stay at this Sheraton but Sheraton is usually the hotel I stay at. The women at the desk checked us in and told me she gave us an upgraded room on the 18th floor. I wasn't too surprised to get an upgraded room, SPG Gold members get upgraded rooms when available. 
So when we went up to our "upgraded" room I noticed it was not on the club room floor and it was the same type of room we got on our last visit here. I then decided to go up to the Club Lounge to make sure we had access to that...nope, no access. So I contacted the from desk and spoke to the on-duty manager, who told me that he was sorry and he would give me 250 bonus SPG points...wow really...I think someone mentioned "bait and switch" on here before and I felt that is what had taken place at this point. He then further said that they were sold out and there were no club rooms available. I said ok and hung up the phone. After a quick check on the internet I noticed there were indeed club rooms still available to reserve on the Sheraton Baltimore website. So I called back down but the manager was busy. About 10 minutes later I got a call back from the women who checked us in. I then spent about an HOUR with her on the phone. She told me three times that I had booked a traditional room. I told here three times I have my reservation e-mail on my phone right now and I will show it to you, I booked a club room and the reservation says that. It amazed my wife and I that this person was basically accusing me of lying. I'm not big on status but being a SPG Gold Member it makes me wonder how they treat the non SPG members at this hotel. Finally she agreed to give us an upgraded room, nope not on a club floor, none available...but in the other tower. I said fine and we moved. The other room, being a Jr. Suite was nice and we did appreciate the upgrade...but having to spend over an hour dealing with this was not satisfying. 
I will also say, as I said in the last review on here, the Sheraton Baltimore City Center is located on the border of good and bad neighborhoods so be very aware when you book this hotel. Just to give you an example at about 10:30pm that night I overheard a very loud noise coming from outside. I looked out the window and noticed about 15 motorcycles, 4-wheelers and mini-bikes on the street and sidewalk in front of the hotel. They were racing through the streets and on the sidewalks. About an hour later another loud noise coming from outside...this time a large group of about 30 appeared to be juveniles knocking over garbage cans and fighting with each other. About 10 minutes later a large presence of police in the area. This went on all night, sirens, police, fights, noise...again in my first review I mentioned the poor quality windows in the Sheraton at that time the current manager of the Sheraton said they were going to be replacing the windows...well they haven't yet. Also if you get a room looking West of the hotel you will notice most of the buildings in the next block are boarded up and empty...not the best area to be in. I posted some photos showing the area. I would warn people not to walk outside of the hotel area at night.
On a side note...we originally were only going to Baltimore for one night (Saturday) to see the Sailabration festival but at the last minute decided to stay two nights adding Friday. I used Priceline for the other night and stayed at the Renaissance Baltimore Harborplace, for half the price of the Sheraton. I will say that will be our future hotel when we stay in Baltimore. Not only for the much better location, across the street from the waterfront, but for the customer service provided by the Renaissance. I will stay loyal to Sheraton Hotels on other cities but will not stay at the Baltimore Sheraton in the future.