We won't stay again
We have become Springhill Suites loyalists after having several delightful stays. This stay was NOT at all what we are used to. While we found the room to be clean and spacious - the beds were terribly uncomfortable. Breakfast was adequate - typical fare of pastries, eggs, bacon, sausage, oatmeal, cereal and Texas shaped waffles. 
Checking out of this hotel was painful. We checked in using a credit card, and checked out using a gift card. We've done this with almost every Springhill stay we have had without incident until this stay. 
Front desk staff was not able to complete this transaction, and had to call the Assistant Manager back to the property to check us out. We waited 30 minutes for this process to carry through. In the end, there was no apology, and the Assistant Manager was not only rude and condescending but the epitome of unprofessional. 
When I spoke with Marriott corporate the following day, they were appalled at the treatment we received. Clearly this is not typical Marriott treatment, and not at all one of their policies, and we understand that. However, as long as the current management team is in place, we will not stay at this property again.