Nice renovations, great staff but horrible bookkeeping
I had a hard time rating this hotel. The hotel was renovated very nicely, rooms were lovely and clean, and the staff was beyond nice. The hotel is located right across the street from the Convention Center, which was nice for our purpose. If my story ended there, it would have been a 5-star no-brainer rating. The reason why I hestitate is b/c we had problems w/ their recordkeeping from day one. First, our room key did not work. After 4 failed attempts at 2am, they gave us a new room. On our 3rd night, the key stopped working again. They had no record of our names in their system, when we went to the desk about this. Then, 2 months later, my credit card was charged for the room, even though my fellow traveler's card was also charged in full. To this day, the hotel billing person has not gotten back to me on this, even though she said she would.
The bottom line: beautiful hotel, super-friendly staff, but be prepared for logistical hassles!