Poor communication
Very disappointed with the shabby room, way past freshness date. I asked to be upgraded to room with sitting area so my husband could enjoy TV while I slept. Trouble is that TV was in poor working order. I called front desk, they sent repair man while we were out and I don't think he knew what problem was. So never fixed....I don't understand how they charge top dollar for an inferior product.
My bill was incorrect. Asked for correct one to be email to me, never has been. I've called and email hotel several times to request one. No response. 
Also hotel management has never responded to my complaints, I don't think they really care and it shows.