Horrible Platinum Recognition Very Bad Management
I was originally scheduled to stay at the Fairfax for 10 nights, but checked out after 4 due to a horrible room and staff/management that did not care one bit to rectify the matter. When I checked in the staff did not recognize my SPG Platinum status and did not offer me an upgrade. In fact, the room I received seemed to be like a downgrade even though they insisted that it was a deluxe king room. 
They stuck me in a dark, dingy room on the 3rd floor with a bathroom so small you couldn't even sit on the toilet without bumping your knees against the door. Word to the wise, ask for a room on the 6th or 7th floor since the street noise is drastically reduced. Not only did I find hairs in the bathroom and bedsheets, but the phone in the room did not work. The phone in the bathroom did work, but had an annoying clicking noise when you used it. Imagine trying to conduct a business call on the toilet with a clicking noise in the background the entire time! The icing on the cake was when I checked out they charged me $4 for two tool free calls. 
The worst part about my room was the garbage truck that arrived promptly at 4:30 am every morning to load trash directly below my room. It would wake me up because the noise was so loud, sometimes the loading took 15 minutes, and I couldn't go back to sleep. I also recall that someone in the room next to me was smoking one night in the bathroom and I could smell the smoke coming through the vent. When I called the front desk to complain, the agent said that it was impossible because this was a smoke-free hotel. Ha! Yes, sure, you nipped that one in the butt!
Called the front desk to complain and ask for a new room. They told they would call back and never did. I then called Platinum concierge and the agent talked to the hotel and said they would have a room ready for me on the 5th floor the next day. Not even an upgrade mind you after this horrific experience.
I Stopped in at the front desk at 11 am the next morning and they said "yes, sir we have a room for you but it won't be ready for an hour." Fast forward 4 hours later, 3 calls to the front desk, 2 unreturned calls to the manager and the room is stil not ready. At this point I had had enough and asked if I could checkout without penalty. They said yes, indeed I could without penalty. When I arrived at the front desk the agent tried to charge me a one night penalty for early check out. I must say I was not surprised. This hotel has some of the worst communication/management I have ever experienced at a property. Let alone a luxury Starwood property. 
The free Platinum buffet breakfast is actually above average with eggs, sausage, bacon, fruit, cereal, and pastries. Unfortunately when I arrived close to the end of breakfast, I was treated like persona non grata and the staff even refused to even serve me coffee. I sat at a table without coffee, water, or juice and sipped milk from my cereal bowl to wash down my scrambled breakfast. The staff never even visited me once, so I got up and left without paying.
This was one of the worst stays I have had and the management here seems to be AWOL. The management told me they would call me back on several occasions and never did. Very displeased by this experience and I find it shocking that they would treat a top status member this way. Shame on you Fairfax.