Great location but please fix hot water & elevator....
The location was perfect. The subway was right acros the street. We were blocks from all of the excitement in Times Square, shopping (HUGE Macy's), and food. The room was comfortable and very clean. I thought it was a bit small. However I am told this is normal for NYC. There is free breakfast that was pretty decent. Eggs, sausage, cereals, pasties, coffee, juices, waffles, etc made up the typical menu. The staff was overall pleasant and helpful. Now the bad. When taking a shower in the evenings, the water would fluctuate between hot and scalding. My arm and feet were burned several times and my roommates complained of the same. In the morning, the water was lukewarm if you were lucky. They really need to fix this....this is a lawsuit waiting to happen. There are two elevators and they are extremely slow and stop at random floors although no buttons are pushed. I stayed on the 16th floor and one day after a long day of walking and touring, the elevator literally stopped on every floor. No buttons were pushed. No one else got on. Pretty frustrating, but overall a good stay.