An ok hotel in a great location
A friend and I spent 5 nights at the New York Palace at the end of May. Upon arrival, the doormen were very helpful and directed me to the reception area. Check-in was rushed and no information about the hotel was provided - not sure why this was rushed as there were about 6 people on check-in and only 2 people checkin in. When we got to our room, we quickly noticed our view of a brick wall! I was not impressed, given I had book a room with a 'city and/or river view'. I called reception who not only said they could not move us as the hotel was full but was also quite rude saying "well I cannot change the location of the hotel to change the view for you". The next morning, I went to talk to the duty manager and complained about the situation. She said they would try to find us something else. We were moved to a higher room with a view of the city, which was much better than a brick wall! 
After paying over $300 night for the accommodation, I was not overly impressed with anything at the hotel, except for Louise the concierge - she is very good at her job. I did deal with a number of other concierges during my stay and a few of them were rude and pompous - however Louise was so amazing that I would wait in the lobby each morning until she was free so that I could talk to her! She not only knew a lot, but went out of her way to help, no matter what. If you are staying at the hotel, I recommend you ask to talk to her. The gym is also of a good standard and has a great view of the Cathedral. The beds are very comfortable, however only one pillow is provided. Bathroom is smallish. All in all, for what I paid, I would rate it as an average experience. It is in a good location, however I am sure there are just as good or better hotels in the vicinity which don't cost as much!