Nice hotel, miserable customer service
The good things about the hotel: The staff at lower levels (everyone providing basic service) were terrific. In fact, I received some of the best service from individuals I have seen in awhile. The room was lovely and clean. 
The management, however, is apparently fixated on milking as much money out of you as possible and without warning. I was charged for business services despite not being informed by the business office that there was a charge (I called in advance.) there was an error in my reservation - it had me arriving a day early - and I was told it would be "no problem." I was then charged for the night - WITHOUT INFORMING ME THAT I WOULD BE CHARGED. They ran my credit card and didn't tell me. I was told (when I asked if it could be removed) that they hotel was busy and my reservation kept them from booking the room. Had rust not run out of my sink when I arrived, I might have bought that. 
The bar is incredibly understaffed. One poor server covered the entire bar, and the service and food delivery time were as slow as you would expect. I don't blame the server - she never stopped moving. It must be another part of the management's attempt to make every possible dime they can.
If the review were based solely on the room and the service staff, I would have given it a 4 (minus one point because it took 5 minutes to get hot water to my room at 6 am.) Due to the management, it is a 2. Don't go here without deep pockets and unless you like surprises.