Great Front Desk Manager
I have stayed here at least 4 times in the last 6 months and it is SO convenient to everything and reasonably priced. The rooms are nice size,quiet, and clean.The front desk is always pleasant and eager to please and if something isn't as promised they go out of their way to make it right. The Front Desk manager, Kerman, sent me an email apologizing when the staff took 2 hours to bring up a coffee maker to my room and promised an upgrade and better service on my next stay. In this day and age you don't often find this kind of customer appreciation! I intend to stay here on every visit to NYC ( my daughter lives in Manhattan) which will be often!!!