Ok hotel - book eleswhere until renovations done
This hotel is only ok for a grand hyatt. They are going through renovations, so I might book this after they finish those. They have a few rooms done, but none were available when I checked in, so I can't comment on that. Request a renovated room if you can.
Likes:
location - super easy access to metro and all dc attractions
concierge - when they are around, were very helpful
rooms - my exterior room actually had a door which opened slightly for fresh air, which was very nice to have
heat/ac - seams to work well, no max or min temp settings, so you can have it whatever temp you like.
Dislikes:
lack of employees - had tried calling the concierge, front desk, and guest services with basic questions or requests and so far most of those times no answers the phones. I went down to the concierge desk and no one was there at 6pm
rooms - no safe in the rooms. That is not acceptable for a hyatt. There are safes at the front desk availble to use, but that requires waiting in a line every time...and going downstairs...
rooms - some are interior facing, I don't like that myself, but others may not mind...
bedding - I know a lot some hotels do this now, but again I didn't expect at a hyatt. The blanket is just a comforter wrapped in unfitted sheets, so when you sleep it kind of falls apart and exposes the raw comforter. I think that is kind of gross...
bathroom - only one sink/small counter area. Not terrible, but not great either.
internet - not free. I think in the united states that is pretty ridiculous. There is a starbucks in the lobby though and I would assume like all starbucks they have free internet.
Construction - I know they give you a coupon for 1 free drink, 1 free movie, or 24 hours of free internet, but I am working in my room and I have had construction work going on in the room above me since 8 this morning....