1 Star service
We paid around $300 a night to stay in this hotel. We have just returned from a day out around Philly - having left at 10am - a nd it is 6pm and our room has not been cleaned. We did not have the Do Not Disturb sign on the door. When we checked in 2 nights ago, we had to wait 2.5 hours for a rollaway bed to be brought to our room and it only arrived after (eventually giving up) we called Housekeeping/ front desk. We endured extremely loud screaming children taking over the hotel pool from 8pm to 10pm one night. There was no control by the parent and no member of staff around to intervene in what was clearly an inappropriate situation in a hotel claiming to be the standard this hotel claims to be. We have stayed in all manner of hotels from 2/3 star to the. Est luxury hotels and can honestly say the service we received at this hotel is the worst we have ever encountered. OK to stay here if you can get some. Groupon deal but do not waste your hard earned money on this hotel if you are looking for an upscale place to stay. This is most definitely not it. This Is the first time I have ever bothered to write a review. Our stay here was/is truly disappointing.