It really isn't that tough to do it right...
I understand this is a high traffic hotel, and I knew that coming out of the gate. 
On the way there, I called mid morning to request a 2nd floor room, close to the elevator. When I arrived, I was on the second floor nearly the furthest from the elevator as possible. 
The valet parking is HORRIBLY MARKED, I drove around the block twice looking for it. Upon entering the valet parking, I had to ask for a luggage cart. My arrival was on a Sunday night ahead of a major Monday Morning converence. After getting the cart and dumping my stuff in the room I went to the bar to meet an associate. I asked for two miller lites after a lengthy wait for service. I received a miller light and a bud lite. (Both warm)
Breakfast was lack luster and that lack of luster was topped off with warm OJ. 
Tonight at the bar, I asked for a miller light and was given a draft yengling. The club sandwich was good, the fries were COLD. 
Like I said, it is the simple things that a hotel chooses to or not to do; this place has chosen the later. 
At 300 bucks a night, it is a shame.