Not that impressed......
I stayed at the Arizona Grand for 3 nights on business in April 2012. I am in my early 30s and travel extensively.
I arrived quite late from my flight - the check in process was quick but then I had to wait for a golf cart to take me to the building because he didn't want to take just me - there was NO ONE to wait for. After 5 minutes, we left.
I was in the Sedona building in a very large room- no complaints, yes TVs are dated but no big deal to me.
Now on to the other things:
- WIreless works OK- they shouldn't market this as a big part of the $40 resort fee when it is sporadic and somewhat slow.
- I had room service two mornings for breakfast. Both times it took a long time for anyone to answer and then 30-40 minutes for food to arrive- i hate to see the wait times when the resort is busy as it was empty this week. They got my order wrong the second time but I didnt' have time for them to fix it.
- The hotel bar is pretty bad.
- The gym is quite nice - good facilities, clean, good hours.
The resort fee is a complete rip off for the corporate traveler and the waterpark does not deserve to be in the company of the other great US hotel parks (Grand Wailea, etc).
I will definitely not stay here again.