Why do I ever come back?
Over the years I have stayed at this hotel many times, and each time I swear I will never come back, but after 3 or 4 years I do, hoping that it has gotten better. It hasn’t. It is a good location, close to the Wharf and all the tourist attractions, and some world class restaurants.
So what’s wrong? First of all, no Concierge Lounge, which is the very best perk of being Platinum with Marriott. They offer you the usual coupons for breakfast and drinks, but the lobby bar and restaurant aren’t very nice to start with, and really are right in the lobby. The lounge is a place to relax and help yourself to snacks and beverages, and the restaurant does not even come close. I don’t think this hotel has seen a renovation Clinton was in office, and it needs one badly. The rooms are outdated, as are the hallways and the public areas.
To give them their props, the guys in Valet are really good, quick and friendly, and the front desk staff goes out of their way to be welcoming. It’s a nice start to a disappointing stay.