Luxury hotel nicely located for shopping and the lake
The Ritz Carlton is located above a shopping mall so you have to take an elevator to the twelfth floor to get to the reception desk. But once you make it up there, it's a million miles away from the hassle and bustle of the street below. There's a relaxed lounge bar under a conservatory roof to grab a drink whilst planning the day ahead.
The reception staff where efficient and gave us a mini tour of the facilities available - the bar, restaurant and fitness centre/swimming pool. We got a room upgrade and ended up with a splendid mini-suite consisting of a bedroom and separate lounge. The bed was luxuriously comfortable and the bathroom very spacious. The turndown service was effectively a second daily cleaning of the room, with fresh towels and bottles of water provided.
All in all a great hotel for any trip to Chiacgo.