Don't try to check out in the middle of the night
I live in San Antonio & stayed here to attend an event & not have to drive home after drinking. So when I got up early (3 AM) I decided to head home. However their system was down & they could't check me out. I had to wait over 1/2 hour for them to track down the person delivering the bills to the rooms. They never did find him & I left without finalizing my bill. Normally this wouldn't be a problem because it would be on a credit card. But this time I had used a gift card & there was $ left on it. I wanted to get my new gift card. They did mail it to me within a couple days & were very apologetic about the problem. One other thing, the parking lot is quite a way from the hotel. I was a bit surprised they didn't offer to walk me to my car because of the time, my gender, and my age.