Has anyone on staff actually inspected the rooms?
For a midweek family vacation, we picked the Kona Kai as our regular place to stay was sold out.
$169 for one room per night...Kona Kai means either "BAD HOTEL" or "RIPOFF" in Hawaiian.
The only room they had available was the handicapped room (122) on the first floor.
As soon as I walked in, the overwhelming stench of urine greeted me at the door. I looked around and could not find anything that was specifically causing the odor.
The A/C unit's air filter had not been changed in years, the entire foam was white, and I though perhaps this was the culprit for the overwhelming stench. I called the front desk and someone came and changed the filter. The smell did not go away.
The switch for the bathroom light over the sink operated intermittently or not at all.
The shower is setup for using a handicapped bench - using it as a regular shower completely soaked up the bathroom. The grout showed signs of age - mold and mildew - and clearly had not been introduced to one squirt of Tilex.
I tried sleeping but everytime I rolled over and breathed in, the overwhelming stench of urine woke me up. By 6AM I was ready to vomit and had a massive headache and no sleep.
I called the the front desk and asked if there would be another room available ASAP.
I got another room (124) and the smell of old and musty was a step up from urine and nursing home.
The light in the foyer did not work and the sink drained slowly, very slowly.
Overall the staff was unfriendly, and looked as if they were under a death threat.
I would sooner stay at the Motel 2 1/2 over this overpriced dump.
The least management could have done was to reverse the charge for the first night.