Terrible Service
I'm currently staying at this hotel and frankly I'm absolutely shocked at the poor level of service. First, When I drove in to their valet parking area, the attendants refused to take my luggage. Second, as unbelieveable as that is, after I got a bellman (Tony), and he carried my bags up to the room. After I tip him ($20.00 for two bags) he promised to send up a bucket of ice right away. Well, apparently bellman can't get ice. It took an hour and a half to get that ice rom room service. And third, When I returned to my room tonight The A/C had turned off, reset itself or something else. No one can explain what happened. And management was useless. Anyway the room was very warm and I had to wait quite a while for it cool down again. They sent up an engineer, but there really was nothing they could do. Moreover, there was nothing they were willing to do.