Very poor for that price!
We booked a renovated room because we saw on tripadvisor.com that the old rooms are terrible. At the check-in desk, we waited about half an hour. The staff was very unfriendly, we didn't feel welcome at all. As we got into our room, we found it very small and the first thing we noticed was that it was about 85 degrees (30 Celsius) in there. We complained at the check-in, and they've sent an engineer. He told us that we had "one of the good A/Cs, because it still heats the room, other guests are freezing". We were surprised that he couldn't do anything about the temperature. So we opened the window to the max (about 5cm) and went for dinner. After returning (about 1 hour later), the room was still way too hot! So we complained again and they sent the engineer again to our room. Meanwhile, we found out that the heat was coming from the bathroom floor, he told us that we (obviously) cannot turn it off. Best thing he told us: They had problems with the A/C for months, but cannot solve it. So we went to the check-in again to complain, but they didn't care at all. To make matters worse, she mocked us because it was freezing outside and we were complaining about a room that was too hot. But it was not just that, the room is simply not renovated. The bathroom door cannot be closed properly (and I don't mean locked, the door cannot be CLOSED). The room smelled weird and we couldn't get rid of the feeling that we paid way too much for that and that we are just getting ripped of. Last but not least, you wait forever for the elevators. They couldn't offer us ANY alternative, so we booked another hotel (the Belvedere) for about the same price. That hotel was great, we were so relieved and confirmed that our feeling about this hotel being to expensive was just right! We spent one night at the Milford (didn't sleep well though because of the heat and open window) and changed the hotel right on the next morning. Don't book this hotel and if you booked, cancel! It is really not worth it, you will just be disappointed. As I saw on tripadvisor.com, Diane Devine, Manager at Milford Plaza Hotel is answering all the bad reviews with a standard text. I have news for you: In a city like NYC, where there are hundreds if not thousands of hotels, nobody will give you a second chance. You act in a very short-term oriented manner, not realizing that you will loose a lot of customers like that in the future. The prominent place will not guarantee you guests forever. It is simply not a coincidence that every time I went to the front desk there were other guests complaining about diverse things too. I understand that this hotel is under renovation, BUT selling rooms as renovated while they are simply not finished is not just wrong but also illegal in my understanding. I will never stay there again.