Lost and found delivered!
I accidentally left my expensive Bose headphones and a pair of binoculars in the hotel safe. After I flew home, I called the hotel and spoke to the head of housekeeping (I think it was Valerie). She was very nice, took my name and number and the details of my stay, and said she'd look into it. Naturally I didn't think I would ever hear from them again, but in less than an hour Valerie called back with the good news that my items had been retrieved from the safe. The hotel staff called me again later to get an updated mailing address, and today I received an expertly packaged box, with my items neatly bubble-wrapped. That's terrific service.
The hotel is in an ideal location for those wanting to enjoy the hot spots of Lower Manhattan and avoid the massive towers and crowds of mid-town.