The Agony of Deceit
We were given a room with a dripping heater, slow/clogged drains, and bad sewer vents. The desk's first solution was to happily pretend everything was fixed. Their second solution was to pretend everything was fixed and turn off the hot water to our heater.
"Why did you turn off our heater?" I asked the desk.
"Oh, the hotel's boiler is off tonight, since it's so mild." she replied, smirking.
What a pro to be able to say that lie without flinching! But, no, It was super cold in Chicago. They begrudgingly gave us another room. Sure enough, the hotel boiler was 100% on and working in the new room.
This hotel has seen better days. The lobby is a joke, with drafts blowing across the room every time the door opens, and mismatched, sagging ceiling tiles. The rooms are cramped, the elevators are slow. The vending machines are pretty cheap, I'll give them that. So I guess it's no surprise that they have service to match.