I hestitate to write this review
I have stayed at this particular Sheraton several times -- a couple of times as we flew out of the Charlotte airport and once or twice while attending football games. It has always been reliably clean with very friendly employees and a standard bar and restaurant with good food and drinks. However, the last time we stayed in late July, while on our way to Chicago, the hotel had taken a different turn. So much so that everyone in our family group of 4 mentioned that we needed to find another hotel close to the airport. The employees continued to be friendly and helpful -- absolutely nothing to complain about there. However, the one area that had changed which I cannot abide is that the hotel was dirty. Our room was just very dingy with dirty carpet. (I don’t mean un-vacuumed, I mean dirty). The bathroom was on the edge of being totally unacceptable. We had stayed in the hotel in December, 2012, and were surprised at the wear and tear and dirt that seemingly had happened in just a few months. Also the lobby/bar/restaurant area was unbearable hot. We inquired and was told with the heat of late July the air conditioner just couldn't "keep up." Well, I don't mean to be picky but they need one that will keep up. (Notice they didn’t say the unit was broken – just that it couldn’t keep up which usually means it is a chronic problem). We had one drink at the bar and asked for the check because we were sweating and couldn't take it anymore. Our room, with dirty carpet, was cool. The shuttle service to and from the airport was reliable and also friendly and helpful as always. Next trip to the Charlotte airport we will definitely try another hotel and see if it is better or if we will be forced back to the Sheraton.