So close and yet so far.
Overall this property has potential. But, there is a lack of being able to consistently perform basic services. 
We stayed in a 2 bedroom unit that had a nice layout and was well equipped. Unfortunately it was a corner unit that shared an outer door with the neighboring unit, a bit of an odd layout that required us to key in through the outer door and then into the door to our unit. It was very annoying listening to two doors slam every time our neighbors came and went. The walls between the units also provided only a minimal level of sound dampening, as we could here the child next door slamming toys on the floor. Overall the unit was starting to show some wear and tear.
Housekeeping, although it clearly states in the brochure that for nightly guests a daily towel change, garbage removal and light cleaning will be performed daily, none of this was done on either the second or third night of our stay. 
Although the pool area's were clean and organized on the day of our arrival the steam room floor was filthy and the sauna was not functioning. They seem to have a severe problem with regulating the temperature of the outdoor hot tub, which ranged from 98F to 112F depending on the day, according to their thermometer which was located in a conspicuous area and easily read. Would it be too much to ask to have someone on the staff check it a couple of times a day. Also lets try and keep children in diapers out of the hot tubs please!! By Saturday evening all of the pool areas where littered with garbage to the point of being disgusting.
The layout and the amenities of this resort have the potential to be very nice however the lack of attention to detail and basic services ruined what could have been. I chose this Hyatt Wild Oak based off a wonderful stay that I had in February at Hyatt Coconut Point in Bonita Springs, Fl. I so enjoyed the stay there that when i saw there was a Hyatt resort in San Antonio when planning this trip I was excited to have another wonderful experience with Hyatt. However, Wild Oak fell far short of the experience we had a Coconut Point. Perhaps Hyatt overall needs to address consistency among it's properties.