Should have been a five but
We love kimpton and would always look to book there before anywhere else. The hotel itself has a fantastic location, the facilities are great, and staff friendly. Has a pool although we did not use it. The rooms themselves are a good size very clean and modern and we had a great view from our "quiet room" on 16th floor. We stayed 2 nights.
However, we felt quite let down by a couple of things that spoiled our stay but would not stop us recommending the hotel and we would stay here again. Firstly. We had a rude awakening by the housekeeping staff trying to gain access to our room at 8.30 am. We do not think that is too late to rise, and did not think it would be necessary to have the "dreaming note on the door" but we were woken earlier than planned, which was disappointing with the jet lag.
Next the wifi stopped working that night, we were then told it was fixed, unfortunately it was not, I had to go along the corridor about 50 yds to get connection, then could remain connected in my room for between 2 and 20 min before losing it again, not the end of the world but a pain. At least the Internet was free as an in touch member, but having had free Internet for every night of our 8 week trip this was the only place we had a problem.
Next the very loud "housekeeping" shout at about 11.30pm to an adjacent room, did they have to shout that loud as to disturb us?
Lastly rude awakening 2 on our second morning, fortunately not kimptons fauly but another guest trying to get in the wrong room!