A good hotel with a terrific location
I spent five days here attending a national conference. It is a close walk to Carnegie Hall, Times Square and Broadway. Contrary to other comments on Tripadvisor, check in on a Friday evening (5 p.m.) was prompt and professional. Staff was extremely friendly. We booked a musical and the staff again were courteous, professional and met our needs. My 16-year-old daughter and myself stayed in room 3034; we felt very safe and had no difficulties with the room. We had enough space in the bathroom; shower and towels were very nice. Good toiletries; coffee products were replaced every morning. Even though we were on the 30th floor, the wait for the elevators was no more than any other major hotel in a busy city. There were several large groups staying at this hotel simultaneously and the housekeeping staff were still very courteous, always said 'good morning' and 'have a nice day' whenever we encountered them in the hallways. We even encountered the housekeeping managers coming through our floor, making sure the rooms had been properly cleaned. And yes, they did have their carts in the hallway in the morning, but that was the only place to put them when they're cleaning the rooms! They were gone by late afternoon. 
The Market (restaurant) was a bit pricey, but hey this is New York City!! There are lower priced alternatives in the area--multitude of Starbucks within short walking distance and even some Subways and Cafe Metros (for a quick sandwich), so you don't have to pay $30.00 for breakfast. We found a Duane Reade and picked up some fruit and soda for our room. Concierge staff very knowledgeable and helpful. 
Room was nice, we didn't hear noise from the traffic or other guests on the floor and the heating/ac worked fine. Nice flat screen tv, good choice of channels, bedding was very comfortable (loved the pillows!) and no bed bugs...
I did meet other conference attendees for cocktails in the Bridges lounge--the drink prices again are a little 'steep', but it is very comparable to drink prices at other locales in this area (theater district, Carnegie Hall, etc.). 
Closet had a good number of hangers. I did not need Internet as there was an Internet Cafe offered to us in the Exhibit hall. The exhibit halls were on two floors and a nice layout and spacious. Our banquet wait staff were top notch; it was very elegant and the food was good. Checkout was again quick and prompt, clerk asked if we enjoyed our stay. To me, they couldn't have been more friendly.