Excellent Staff......but rooms need a MAJOR update!
We stayed at the W Hotel on a weekend getaway and were very impressed with the staff at the front door and at the check-in desk. They were all very friendly, helpful and attentive to our needs. Based upon this, we were certain that the rest of our experience was going to be just as positive.
We booked a Fantastic Suite because we were concerned about a small room. When we entered, we were very surprised because the so-called suite was reminiscent of a college dorm room. We expected much more for the cost! The room was very small and sterile looking, the decor was lame, the carpets were old and the furniture had more to be desired. 
The suite was on the 6th floor and the windows were overlooking Lexington Avenue...that being said, it was noisy at all times of the day and night. The hallways were very dark and narrow, once again, contributing to a very cold feel.
This was our first experience with the W Hotels and will certainly be our last experience. The website is very misleading.....
We travel a great deal and have stayed at many hotels. Sad to say, but the W Hotel is definitely on the bottom of our list. If you're looking for something plush, warm and inviting, the W Hotel on Lexington Avenue is not it. Look elsewhere!