seriously, don't stay at this hotel
When I arrived, there was another guest in front of me in the queue. He was requesting a chair for his room. The staff were openly mocking him when they thought that he was unable to hear them.
I was put in a room which faced towards the back of the hotel. There was some machinery (I couldn't work out what it was) which was very noisy. As the windows are very badly fitted, they offered no protection. I assumed that the noise would end at night - in fact it got even worse.
There were no drawers in my room to store clothes.
The room had clearly been had a very cursory cleaning before I arrived. There was a long hair in the bath and a variety of stains on the walls. After my room was "cleaned" the next day, there hair was still there! 
The sink in the bathroom was the only one I've ever seen with two cold taps - I was never able to work out if one of them was meant to be a hot tap or not. The water in the shower stayed cold no matter how long I waited, that I gave up and had a cold shower although, to be fair, it did start to become lukewarm by the time I was finished.
When I complained, I was put into another room (facing towards the front of the hotel - the staff were clearly aware of the fact that the noise is unbearable). They also gave me one (very mediocre, as it turned out) free breakfast.
The new room did have space to keep clothes. However, the window was just as badly fitted and, particularly during the weekday mornings after around 5am, was very noisy. The walls were stained. The iron in the room was broken. 
The management appears to feel that, because the location is excellent, the service, the fixtures and fittings, the cleaning, the windows, the furniture... everything can be neglected, because they will always be able to attract guests. And they're probably right. However, every business traveller (like me), who visits that hotel will never trust another Best Western hotel in the future.