Rude and unhelpful staff
I've never stayed in Intercontinental. Was looking forward. We came with large group (20 people) for surprise birthday party. upon check-in we were greeted with rude and unhelpful man. We asked for higher floor and were summarily dismissed. Apparently, if you say "sir" enough - they are allowed to be rude. We were, however, offered an 11th floor room with 100 sq ft more for an extra $300! The room is acceptable at best. The coffee only has mugs so you cant make a coffee and go walk around the City. We asked for paper/plastic cups. That was greeted with eye rolling from staff! We were travelling with 7 week old baby. We called in morn and asked for late check out. Was "transferred" to appropriate person - only to be made to wait for ten minutes on hold listening to music. We knew they werent sold out so an extra hour or two would have been helpful. The attitude was remarkable. Finally - they did us a huge "favour" and allowed us check out until 1 pm instead of noon! Upon leaving with stroller and 2 suitcases - none o fthe staff could be bothered to assist. Our brand new stroller got crushed in their ridiculous front revolving door. We looked for help and finally one of their bellboys slowly sauntered over while we were tugging at stroller to free it. This cannot be a 4.5 - 5 star hotel. The service/attitude was horrrendous. The rooms were tiny (smaller than average NYC room). All in all - i can think of atleast 7-8 nicer, friendlier hotels in NYC than here. The stay was unpleasant due to staff and their inability to be helpful or nice.