Terrible doesn't come close.....
Booked this hotel to finalise holiday of a lifetime, travelling from Ireland to Canada with final night in New York, tickets for Phantom. Arrived at 7.20pm - to a lobby queued out with customers trying to check in - and one guy on the desk. Took 30 mins to get checked in and I ended up missing the first part of Phantom, sending the rest of my party on so the night wasn't ruined for everyone. Amenities were awful for the price of the hotel - not enough towels, room smelled of smoking, not enough pillows, uncomfortable bed. Completely ruined the last night of the holiday, would NEVER recommend this dump to anyone - avoid at all costs!