Don't go there!
I am well-travelled, both for business and holiday, and have had the pleasure of experiencing perfect service and the dissatisfaction of being tantalized with bad service and hotel management. Well, the service and in particular the management of this hotel are on the lowest end of the scale of my experience - and that is a shame because the hotel would have potential. It is well decorated, the room size is acceptable for New York standards and is reasonably well located.
Yet, nobody in this hotel really seems responsible for the management of this hotel and the customer handling. The staff at the reception changes daily and is not aware (and does not care) of what happened the day before. The management is only available for complaints after letting you wait improperly long and simply does not care at all if something went wrong. That is even worse than the fact that some things during our four-night stay went wrong.
The unpleasnt experienced started with the fact that we did not get the room which we had booked weeks in advance. We could only move to a nicer room on the second night of our stay. On the day we were able to move rooms we had asked in the morning that our luggage (which we had packed and described in detail to the receptionist) be moved to the new room. When we came back to the hotel in the evening nothing was ready which resulted in a awkward time crunch for us as we had an appointment that evening. The excuse presented to us was ridiculous: The staff of the hotel had felt uncomfortable moving the laptop from one room to the other. When we complained in the evening, this obstacle did - miraculously - not exist anymore. No one ever made the effort to explain to me why the rest of the luggage (other than the laptop) could not be moved.
This experience was then topped on the last night when we arrived back late at night to the hotel and found our room not being made. The excuse in this case was that there had been a "do not disturb" sign on the door. Maybe this flimsy sign had just turned while we were out of our room. Be that as it may, what is certain is that when leaving the room for breakfast in the morning the maid had asked us when she could make the room and I had asked her to do so after us leaving the hotel after breakfast. As you can imagine, we did not eat breakfast all day... 
The worst of it all and the biggest insult was how the management of the hotel handled our complaint. Instead of apologizing for the incidences the manager only found the bad excuses mentioned above. Instead of trying to make up for our unpleasant experiences the manager ridiculed me by offering a discount which is not even worth being mentioned. I told the manager that this was not acceptable but the hotel did not show any flexibility whatsoever. The manager even refused to acknowledge in writing that we had complained and simply charged the room without my acknowledgement of the invoice.
Every time we had asked for the manager it took her ages to appear (although her office is right behind the reception) and the general manager was not available at all. Overall, the performance of handling our complaint(s) by the management was tremendously poor. The management did not show any interest in good customer care whatsoever. Not taking the customer seriously is simply not acceptable for a hotel of that standard.
What I should add: The purse which my girl friend unfortunately left in the room when we checked-out of the hotel was never found despite her calling the hotel immediately after returning home... This just matches the rest of the experience with this hotel.