Customer Service - FAIL
My fiance and I booked the Ritz Carlton Charlotte for our wedding weekend stay. Let's just say the customer service was POOR! The first incident ocurred when our photographer reached out to the hotel personally to let them know that she would be on the property the next day after our wedding for our day after shoot. We were only shooting in the room because she knows all of the policies, etc. After failing to reach a human being who had some answers, she finally spoke with someone at guest services who was very rude to her.
The second incident was when my fiance called to add an extra night on to our reservation. The front desk again was rude and had him so upset that he wanted to cancel the rerservations. Being that it was our wedding weekend, he did not cancel but was very tempted to because of the POOR CUSTOMER SERVICE.
The last and final straw was when my fiance made arrangements with Alisa in guest services to have our honeymoon suite set up for our wedding night. Unfortunately, when we got back to the room after the wedding, nothing was done. It ruined our first night as husband and wife. When he asked the front desk they said "oh sorry, we forgot." 
I've stayed at numerous Ritz Carlton hotels, but never one with as much poor customer service as we experienced on our wedding weekend. We will never EVER get that night together. I would never, never stay at this Ritz again - their customer service is one like a Motel 8 in the dessert.