disappointing stay
We traveled with our 15 month old toddler. The room was not cleaned properly. The carpet was dirty. There were stains on the sheets and the whole hotel had an icky odor (I had to wash everything we took when we got home). There was a pile of towels in the hallway ALL weekend. Our towels were taken and not replaced, my husband had to chase down a housekeeper. So after being out all day in 100 degree heat, we did not have towels at 4 pm to take a shower. Breakfast was so-so, coffee was bad. We could not figure out why we couldn't get the temperature right in our suite. The bedroom was freezing and the main room hot - the day we left we discovered that behind the curtain in the main room the window was open! The previous guest or housekeeper must have left it open! We were on the 3rd floor and there was NO SCREEN on the window. This was absolutely unbelievable to me and my husband. Had we not supervised him well, our young son could have easily fallen out of this open window! Overall, this hotel had poor management, unclean rooms, and cannot possibly meet hotel standards. We will never stay at a Best Western again. There are way better options for the money, especially in an area like Polaris.