Terrible customer service
My husband and I had stayed there one night a few months ago! It was very nice so we decided to take our daughter's family for a 3 day vacation. It is close to Sea World and to activities that we all wanted to do! I called ahead to ask for a room with a balcony that looks out over the pool. When we arrived and went to the room- the balcony had bird poop all over it so the grandkids or anyone could not even walk out there. Called the desk- they said they would move rooms. Which we did- then got a room overlooking the adjoining building roof. In laws were across the hall and they opened a bathroom drawer and found a water bottle that someone had been chewing and spit into. Housekeeping manager came up and was very rude- told us we couldn't move again!
Pool was so dirty we couldn't use it. They gave us one night free!