Great staff, great location but needs more....
As others say, tremendous locationjust off 5th Avenue and very close to Time Square, walking distance for many iconic places and shopping. Staff very helpful, espaecially concierge Eric who sorted several things including ice hockey with a big smile. No real eating facilities but lots of good cafes and restaurants close by, including Cranberry cafe which is used by NYPD and locals. Within Cassa Hotel there is an American brasserie waiting to open dependong on liquor licence. Rooms are quite small but the beds and shower are amongst the best we have had in any hotel for comfort and hot water. Weather was good in New York when we were ther Feb 11-14, otherwise might have been a bit short of hotel comfort as no real relaxation area. For a city break however, this was great.