Another "Warning"
I made an online reservation through Super 8's website on Nov. 26, 2011 in order to attend the Formula One race that is to take place in Austin Nov. 16-18, 2012. I received a confirmation from the hotel and would be paying under $150 a night. Since the reservation was made so far in advance, I would occasionally check on it to make sure everything was still okay. On Mar. 29, 2012, I went to the Super 8 website to check on the reservation and the website said it was cancelled. I called Super 8 and they said that indeed the reservation was invalid that there were no rooms currently available. I said this was an outrage and that I made my reservation so far in advance because I knew that once the race was announced, rooms would sell out quickly. I have a confirmation for a reservation. The clerk accused me of cancelling the reservation myself and said they sent me an email (which they did not). I called the corporate office and filed a complaint to which I received a response from the hotel manager stating that the reservation was cancelled by me via telephone on Dec. 16, 2011 which is a total fabrication on his part. In the meantime, I researched what Super 8 was selling other rooms for during the time I was scheduled to be in Austin, and they were going for 4-5 times more than I was supposed to pay for my room. I emailed the hotel manager Sam Kumar, and told him such and that I believed that his hotel cancelled my reservation in order to have it available and sell it for a higher rate to which Mr. Kumar flatly denied, but I strongly disagree. I did not cancel my reservation (I was looking forward to staying there) and Super 8 Hotels has an obligation to make good on their promise of accommodations or to at the very least, make me aware that they were cancelling my reservation so I could make other arrangements. They did none of those things.