Usually good. This time terrible
I have stayed at this Hilton numerous times and am a Hilton Honors member. The location is good and the staff are great. This time I decided to upgrade to a Junior Suite. What a disappointment this suite was.
Room wasn't ready at check-in. When we finally checked in, someone was already in the room, so we had to switch rooms. Things happen, so that was OK. The staff even offered breakfast, which I did not ask for. Room 1700 in Tower 2 was dated and in poor condition. Suites are not cheap, but this room must be on the list to be updated. The furniture is dated, the couch had a large stain, the table had a cigarette burn, the other table had the wood coming off, the shade was broken and had to be tied up, the granite was broken in the sink and the grout in the tub was disgusting.
I have had many good experiences at this hotel, but this time was an expensive disappointment.