Noisy and run down
The hotel staff was friendly and as helpful as they could be at this La Quinta location. My room in La Quinta Capitol was MUCH nicer, quieter, and more secure (interior room) than my room at La Quinta Highland Mall (exterior-entry room). I did not sleep more than three hours at this location due to the next door restaurant's cleaning crew making ridiculous cleaning-the-vents and air compressor noises from 11 pm til about 3 am. I pumped up the air conditioner's fan and tugged pillows tight to my ears, but it still sounded like they were jack-hammering in my room for hours. I called the front desk at one point to inquire about the noise, and the staff person didn't know how to make them stop the noise and apologized and even offered me a different room that I could try to see if it was quieter...nice offer, and I don't ever complain (I'm just not the type), but I'm all settled into my second hotel of the night and in pjs...thanks but no thank you. I guess I could've called the police and complained about a noise ordinance infraction, but, wth did it really matter -- the night for me wasn't off to a good start in the first place since I didn't originally book at this La Quinta location.