WOW! Won't go there again!
The hotel itself was very nice; new carpet, bed was comfortable, pool was adequate. The towels need to be replaced, old and thin. The lighting in the room (king) could be better. And did I mention the crappy TV??!?! It's the 26 inch boob tube--unbelievable in this day and age and PRICE for a room!
Also, we were on the 7th floor and heard EVERY DOOR SLAM up and down the hallway the ENTIRE TWO NIGHTS!!!
The first problem we had was with the staff, mainly the evening staff!! When we checked in at 11pm (after driving 14 hours from Mt Rushmore), NOT ONE PERSON welcomed us to the hotel. Granted, I looked a fright I'm sure, after that long in the car. However, the "too cool for school" staff they have working the evening shift (from the valet to the front desk) needs some lessons in hospitality and courtesy. There are hundreds of other hotels to stay at in Chicago, and you can believe I will choose another brand the next visit!!! 
In addition to the rude staff, the valets didn't pay attention to how to disarm our security system on our vehicle and instead disabled the entire engine by repeatedly trying the crank the engine (with the security still armed). He then JUMPED OUR CAR WITHOUT OUR KNOWLEDGE and managed to completely KILL ALL ELECTRIC in our car, to include the windows and air conditioner!!! However, no one brought it to our attention, so when we got in the car to leave, nothing worked!!! It took getting the hotel manager and the VALET OWNER to finally get someone concerned. The valet OWNER did take us to a garage and we got it fixed in about 4 hours, but what a hassle! Not to mention, that no one on the valet staff was even a bit concerned of our predicament till we told them we were not leaving the hotel with our car in that shape. The best service we got was from the bell staff, they were AWESOME, all the way around and should definitely teach the others some lessons!