Can do better for the price
Though the location is superb, the hotel is VERY run down. The rooms are dinky, dinky, dinky. The halls are dinky also. The main elevator was not working half the time, and the service elevator was kinda dingy. Speaking of dingy, though the rooms and bathrooms within were clean, they were worn and dingy. The entire hotel needs a new coat of pain. There air-ducts high up in the walls had left a grey mark on the wall and ceiling denoting the airflow pattern. Many of the floorboards and door-jams were chipped and beat up from being hit by suitcases. The check-in area was also incredibly small and if you are checking in at a busy time, you won't be able to walk through the area. PLEASE LOOK AT THE TRAVELER'S PHOTOS for a more accurate view of the rooms and conditions. The hotel website shows only their deluxe rooms. There is not one picture of a standard, queen-size tiny room, so it is a bit deceiving. To top it off, when our group went down to breakfast on Sunday morning, the management had only scheduled one poor soul to keep the buffet stocked and bus all the tables. We arrived 45 minutes before breakfast ended and there were about 4 pieces of fruit left, 5 english muffins, 2 danishes, and one bagel. They were almost out of yogurt too. The poor guy was running around and calling to the kitchen for more food, to no avail. When we left 45 minutes later, the fruit, bagels, and english muffins still had not been replenished. We felt sorry for the poor guy who was obviously overwhelmed. We even had to bus our own table before we sat down.
On a positive note, the lounge was really nice and roomy, and usually it wasn't crowded so our group could meet there easily. The staff was very friendly and helpful, and the location was absolutely perfect, just across the street from the Hancock Building. But, as the title of this review says, you could definitely do better for the money. I would never stay here again, nor would I recommend the hotel for others.