A tale of two stays and the Bottled Water charge.
I recently stayed two nights at this hotel. I booked my first stay via their website. My second night was thru Hotwire and was suprised to get the exact same location. On my first night, I arrived late at night and drive directly to the hotel. Once there, I showed my ID and Credit Card to the clerk, He immediately gave me my room key and told me I was upgraded to the Queen Suites. My room was way in the back of the property which is basically a MOTEL, not a HOTEL. Exterior hall ways, coin laundry area and not much parking. I entered the room and smelt the empty and door wide open mini refridge. I not sure if they unplug them to save electricity, but if not kept cold and working, they tend to smell. Also not working was the FIRE ALARM!!! It "chirped" all night!!! The battery need to be changed. I tried to the front desk to help, but "Maintenace" was on-site until the AM. I even tried to get the battery changed, but could find a way to get the battery out. My room was clean and spacious, but was unable to get a good nights rest because of the fire alarm. I check out at noon via the TV. The next day I check my DiscoverCard I noticed an authorization for an additional $2.50. When the item posted, I call the hotel from Dallas, Tx and was told I used a bottle of water on the counter. I didn't. I told them I don't understand why you charge for water, when you have a large area outside that sells several brands of soda and junk food. I was told it was for convience. It wasn't that convient for me to stop during my business trip to DFW and call you to reverse the charge. i believe enought people don't bother for the low about and they must make money from the deception.
I returned two days later and encountered a totally different check in experience. I again provided them with my Confirmation letter, ID and credit Card. This time, they wanted a copy of both my credit card and ID. When asked by, they explained that I booked my reservation via HOTWIRE and didn't have any of my personal information in their files. When I told them i was at the hotel 2 day before, she told me that they don't give reward points if you book via Hotwire (WHAT?). I prevented her from taking a copy of my ID and Credit Card when I told her I was ready to walk away and file a complaint with BW and HOTWIRE. Both HOTWIRE and BW should explain to you that a Copy of both your ID and Credit Card was need, otherwise, I would NEVER stay there. My room was clean and comfortable, but the check in experience left me to never stay at that hotel again. My one and only good experience was the free shuttle ride to the airport. My driver was the kindness and funniest person I have ever encounted.