Fabulous themed hotel in top location
I need to complain - I actually had to leave the Casablanca hotel and return home! 
Seriously, from the moment we arrived we had the best service possible. The staff are lovely and helpful and nothing is too much trouble. This is true for the bellhops, reception staff and breakfast room staff - all of whom greeted us with a friendly "Hello" every day and were happy to be of service. Whether offering to toast our breakfast bagels (the best bagels I've ever tasted!), pour us a glass of wine or help us when we had to rearrange our flights, the staff at the Casablanca are wonderful. 
The hotel itself has the quirky Casablanca theme and is fantastically quiet despite being just a stones throw from the madness that is Times Square. The shower needs a special mention - it was the best I've ever experienced in a hotel (no mould or mildew here!) You have the option to relax in your room (which was a perfect size for us), the lounge (aka "Rick's Cafe") or the Blue Parrot courtyard whenever you need some down time. We didn't have a chance to enjoy Tony di Napoli's restaurant as it was absolutely packed when we went but there are plenty of eateries within a short walking distance of the hotel - this is Times Square after all. On days that we didn't feel particularly hungry the wine and cheese reception was perfect for a small bite to eat and a glass of bubbly to unwind. I wish our stay hadn't been cut short as I'd have liked to express my gratitude to everyone in person for making our stay so enjoyable.
I already miss being at the hotel and hope to return on a future trip to NYC. Thank you Casablanca, you were great!