Loud, limited, and a poor value
I stayed here for business a few weeks ago, and was generally pretty underwhelmed.
Pros:
- Location is right next to the Galleria mall, and close to where I was working
- Parking is plentiful, there is a fitness center and pool
- Breakfast was free, and decent. The French Toast was pretty good, actually.
- Free WSJ newspapers downstairs.
- The TV is huge, and has a great array of hookups (VGA, HDMI, etc.)
- There is a fridge in the room.
Reasons:
- When I checked in, the guy at the desk (who was very nice) asked what floor I'd like to be on. I said, "the highest floor where I'm far from the elevator." I ended up on the 5th floor (out of 6) directly next to the elevator. 
- I had reserved a King bed room, but instead got two doubles.
- I ordered some food from the room that I would pick up (there is no room service, just food--which seemed reheated--at the bar). The hotel services employee said that they would call when the food is ready. After a half hour, I went down to check on it. It had been waiting for a while, and they had placed the wrong order.
- The room was incredibly noisy. I could easily hear people showering in the room above, the elevator's mechanics were audible in the room, and every hour or two I would hear a VERY loud rumbling noise that would last for 10 minutes. It woke me up in the middle of the night two times.
- The TV is placed in a really odd place; it does swivel, but if you're on the far bed, there's no way you could see it (look at the pictures).
- WiFi didn't work in my room. I asked on the first day, and the woman said it was being fixed. It didn't work on the second day either. Luckily, there is strong 4G coverage on Sprint in the hotel.
- A/C is based on window units, so the room can get a bit humid.
Overall, it was a disappointing trip. I didn't complain while I was there, so I can't judge their responsiveness. I did mention all of this during my checkout, and the woman was apologetic.