Lost reservations + impolite staff= :(
This hotel is beautiful and in a great location, but if you stay here be sure to confirm then reconfirm your reservations. It took 30 minutes to reserve two rooms and when I called to confirm about three days before my trip, they could not find the reservation so I had to start over. When I arrived at the hotel, they only had one room reserved. The staff member found another room but said I had to contact the Marriott reservation line to make sure they did not charge me for the room twice because just because she could not find the reservation did not mean it did not still exist...seriously?!!! The general attitude of the staff was rude and unhelpful. This hotel would be perfect if it were not for the people running it.