Such A Horrible Experience. Days Inn Lost A Customer.
Visiting friends in Philadelphia, the night got late, and rather than drive at 11:45pm, I chose to stay in the area. I pulled out the IPhone and found the closest place....though not the cheapest. I called the main reservation line and was helped by a very polite lady that took special reservation notes that she claimed to put in the system. After pressure selling me on additional programs, she said due to the lateness of the hour that the cancellation policy is null and void. Not having a choice I said OK. I got to the Hotel and walked into the dirty Lobby with night security man slouched in a chair watching tv in the middle of the lobby floor. He didn't even acknowledge me. I get to the front counter, and two men at the counter are sleeping upright in their chairs. After saying excuse me and having to KNOCK on the counter, the older man woke up and started to help me. It took him 10 minutes to find my reservation...then he had to re-ask what kind of room I wanted...smoking or non smoking...etc. After getting it squared away, I asked where the notes in the reservation. He said no...nothing. I said well it is late, all I am really concerned about is checkout. I need to rest and would like an extended checkout if I could. I'll pay for it if it is extra. he then got angry and yelled...WELL WHAT TIME!? I said Noon.....regular checkout is 11 I think? He said that's it...I can't do NO later. I said OK. He took my credit card and swiped it...had me sign the paper and credit card receipt...then handed me one key and walked away. I called him back as I didn't get a receipt, and needed another key.....AND a room number. He huffed at me, told me I'll get my receipt at checkout, and slammed a second key on the counter before telling me the room number. I get to the room and the sheets on the king size bed where stained when I pulled them back. The bathroom was dirty with black in the grout of the tiles, a dirty toilet, 2 rough towels, and 1 bar of soap for two of us to wash our hands AND shower with the next morning. The television was an old tube tv with a fading picture and satellite TV that kept showing error every 10 minutes. The entire room had a more than pungent odor. I'd have certainly left, but was unable to because of the time. Me and my roomate slept on the top sheet clothed. The next morning when leaving I saw a sign on the wall that said continental breakfast with times...well it must not be on Fridays...cause there was none. Horrible rooms AND Service!