Ripoff alert: $10-$12 internet, $30 self parking
This hotel is a ploy to extract money from unsuspecting out-of-towners. $12 internet, $30 parking: Those are just some of the fees that you will encounter if you stay here. You can't fight back once you're in town and have nowhere else to stay.
Hotels beware. If you nickel and dime customers, you are going to get scathing reviews. Why? Because putting in hidden fees, or "unbundling" the costs of basic necessities, deprives consumers of the right to know how much they are going to pay. The types of people who stay in a Hyatt regency are going to need internet access and the operators of this business are well aware of that. It does not necessarily have to be throughout the hotel, but there should be somewhere that people can access the internet for free, whether in the lobby or a business center. Internet is a necessity nowadays. This hotel has absolutely no areas with free internet access. I confirmed this with several employees. I was told that I would have to pay between $18 and $24 to have internet service during my 2 day stay. I have stayed at 16 hotels over the past 2 months, from Econolodges to 4 star hotels, and every one of them has provided free internet access in at least one area of the hotel. Not here.
I brought up this issue with their manager -------- [name withheld]. I said I felt that I was being nickel and dimed because when I purchased the reservation at Hotwire, there was no mention of how much the additional cost would be for internet access. All she did was to say that this was "my opinion", recite the internet charge policy, and make some smart comments that did not address the real issue. This included a suggestion that $18 was so little, why didn't I want to pay it? She kept treating me like I was trying to get something for free, when in fact I was trying to suggest a way for this hotel to improve the customer experience. I'm pretty tired of companies feeling that it is okay to nickel and dime customers, and then belittling them when they complain.
This hotel is far from Philadelphia's excellent subway system, so you have to take a taxi to travel into the city or bring your car. They charge $30 for self parking!
Send this hotel a message--do not book there!