Beware of your valuables!
The standard rooms at this "resort" are a small step above a Motel 6, with dirty carpets, dings in walls, TVs that don't work, toilets that clog, cheap towels, and the sink from the bathroom is in the bedroom. What was most unacceptable was how things went missing from the room. The first night, my daughter slept with her beloved stuffed polar bear, which sadly she left in the bed when she left the room the next day. It was gone when she returned. The same thing happened with her friend (in the same room), who left a neon green stuffed lizard in her bed. I can understand that the rushed housekeeping (--which is C- quality on a good day) didn't notice these stuffed animals and wrapped them up in the linens when they were taken away to be cleaned. What I don't understand is that they were not returned to us when they were definitely found. I reported this loss to housekeeping who promised to call their off-site laundry service to find out if they had found them (--it's kind of hard to miss a neon green lizard or a stuffed bear that is about 10" x 6"). Housekeeping promised to call me back. They didn't. I called them each day for several days to inquire whether the items had been found, and each time I was told they were still checking (--I did get one call back within that period). Finally a man got on the phone (--I think he was the Housekeeping Manager) and basically told me that they were at full capacity, that their laundry service works for 20 resorts, and essentially that they didn't have time to find our stuffed animals and if I wanted to put in a claim for these things, they would reimburse the cost. Clearly this guy doesn't have (or care about) kids, because $25 does not compensate for a beloved stuffed animal, whose value is far greater than its actual cost. After 4 days it was clear they weren't going to do anything to help me locate these items and I stopped calling. On the day before we left the resort, a $100 bill was taken from a friend's room while she was out at the water park with her children. She had just stopped at the bank and gotten the $100 bill, which was inside her wallet, inside her purse (--there are no safes in the rooms) when she left, and locked, the room. When she got back from the water park, she opened her wallet to get some money for her kids to get a snack and noticed the $100 bill was missing. She contacted Security, they called the Police, and the matter was being investigated (--with the computerized key card door lock being read in an effort to figure out who had gone into the room). The bottom line is that you couldn't pay me to stay at this resort ever again. If you want to use the water park, then I recommend you pay for it and stay some place else! (P.S. It's in a really remote location, about 15 - 20 minutes away from downtown or any neighboring towns).