Beware of the star ratings in New York .
Hi, 
We're just back from this hotel, staying for 5 nights. If you're from the UK, this is barely a 2 star hotel. The location however is 5 star, and yes we had the same problems with the elevator. The rooms are basic, dirty grouting around bath and bath drained badly and tired decoration. The hairdryer socket was missing it's plastic insulation cover. We were offered another, but this was not much better and to re-pack and transfer was not worth the bother. I did check this hotel on trip advisor beforehand, but thought that the comments were picky. They are true, so apart from location, best avoid this hotel.