Busted in Baltimore!
do NOT stay at this sleep inn! shuttle was NOT available to take us to the airport or pick us up at the end of our trip. we ended up paying $15 each way for a taxi. general manager, dave brandon, was sitting at his desk staring at us while we were frantically trying to figure out how to get to the airport and he would not even come over to talk to us despite our request! he called the receptionist over and told her he would NOT pay for our cab to the airport! they only have 1 shuttle which they claim runs every 30 mins, logistically this can NOT work which we found out the hard way. no coffee in the morning, coffee machine was broken. breakfast was disgusting. the receptionist was very sweet and apologetic about the situation. she even met us outside upon our return to apologize for the terrible experience we were having. her and another employee told us to call choice hotels direct because the general manager needs more official complaints filed against him. taxi cab drivers both to and from the airport said they pick up disgruntled guests at this hotel quite often due to shoddy shuttle service. we have taken this complaint directly to the choice hotels chain for rectification. horrible experience, save your money!!!