Hilton quality Hilton with one bad apple
The Hilton was suprisingly the best value downtown hotel we could find. The Metro Red Line stop is a block away, which conveniently connects you to Union Station, Hollywood and Universal Studios if you don't have a car. There is a great casual restaurant on the corner called Industriel, proving that there is life Downtown. The decor and room were "Hilton quality", nothing more, nothing less.
Most of the staff (barman, doormen etc.) were great, but one person at the reception unfortunately gave really bad (and wrong) advice. He didn't know if there were any drug stores nearby (there were a couple just two blocks west), and when asked what Metro station is closest the Chinese Theater he told us to get off at Hollywood & Vine when Hollywood & Highland would have been the right stop. When observing him in the lobby he was more courteous to older guests than younger ones (to whom he was almost rude), so he must not have heard about customer lifetime value.