Consistency MUST be the key to a large box hotel
I loved this hotel! It was perfect for a business visit. The owners definitely have an eye for design and having their personal art collection throughout was a big plus. The majority of the staff here was great however, inconsistencies with service still surprise me in 2012. How does one side of a hotel have a different personality than the other? 
I used the majority of the amenities on property from Private Dining, workout sessions and the majority of the restaurants. Here is an overview of the pros and cons:
Pros:
Welcoming Front Office staff in the Tower Building and fantastic bell/door staff in the other. The Verandah Club staff were friendly and knowledgable about the hotel. (more so than the Front Desk), breakfast buffet in the Terrace, although the Room Service servers were unpleasant the food quality was amazing. Most of the staff were friendly throughout the hotel.
Cons:
Upon arrival, EVERY front desk employee seemed to be a "sour puss" (as we say in my country) it seemed as if they just learned someone just died - no HHonors welcome, no "welcome to the hotel" no personality - nothing! We were to receive welcome letters about our meeting that week which we did not so we went to the Front Desk in the tower and still no one was aware. We finally received the info we needed from a manager. The Private Dining servers seemed rushed and unwelcoming and seemed more interested in peeking at how much I was tipping them versus their service delivery.
All in all, it was a good stay but for a business traveler its the little things that matter.