Someone forgot to tell us that children are not welcome.
If my family consisted of just myself and my husband then yes I'd say this was a fine old hotel. The room we had was nice but the corridor was tired looking. We didn't have any tea or coffee facilities and we were given 1 small bottle of water at night between us. Now add 2 children to the picture and no extra water, plus the children were not wanted in the restaurant in case they disturbed the other guests, so finding somewhere to eat on our first night in San Francisco after 24 hours of travel proved to be very testing. The following morning we were let into the restaurant but we were kept in a differant section to the other guests. The beautiful Angie went someway to make up for how we were treated by being nice to the children.Unfortunately we had 3 nights to do! I booked this hotel purely because it had a pool and I knew the children wanted to swim only to discover on arrival that children under 16 are not allowed to use the pool, so NO I will not be recommending this hotel as a family friendly hotel. I do understand the award winning standards have to be maintained but there is no excuse for the way that we were treated