Canecelled Stay 1 Month Ahead of Time - No Refund
I recently cancelled my stay for this hotel and did so with plenty of notice in respect to the hotel, 1 month ahead of time. I was told by Veronica at the hotel that I would receive a refund in 4-5 business days. After 2 weeks went by with no refund, I called back and was told to talk with Tammy in accounting. I talked with Tammy one time who was very unhelpful and unwilling to recognize their staff's error and to resolve the issue, and she takes on average 5 days to return my calls. I still made this trip to Phoenix and would have stayed here if the rate was non-refundable or I would have been notified of anything other than receiveing a reefund within 5 days. This dispute is still ongoing and I do not have a refund AFTER 5 WEEKS or any progress at all AFTER 5 WEEKS!
I have also contacted corporate Holiday Inn and have not received a repsonse yet.