Very disappointed
I'm a frequent traveler with over 100 nights this year - many in NYC. Decided to try a different NYC property. I'll not stay at this one again. I'm an elite Marriott rewards member and expect a certain level of courtesy in return. My profile states high floor and a room away from the elevators.
I fully understand that cozy in NYC is a euphemism for small. NYC rooms are small, but it shouldn't mean that the faucet is so low in a small sink that you can't get your hands into the sink to clean them without extreme contortion or risking hurting yourself.
Assigned room after check-in is left out of the elevator, another left, and another left immediately behind the elevator bank. I return to check-in to ask for another room that will be quiet, call to manager and I'm given sixth floor room on the corner of 57th and Lexington with double windows - regardless it is extremely noisy. Fearing even worse, I give-up and result is a very sleepless night. I raise this on check-out, which resulted in no response, not even a sorry.
Elite level breakfast the next morning is the worst I've ever encountered at a Marriott property and I've stayed at too many to count. First a very limited selection and in a room overflowing with clients. Runny eggs, no protein, limited fruit selection, one juice selection, and way too much in the way of processed starches.
One up side: OPIA, in house restaurant, delightful music, very good food and service. Too bad they can't follow-up that quality in other aspects and apparently the kitchen staff can't keep it up with breakfast.