Decent stay
We came into our room on the second floor of the area above the parking garage and found a double bed. I called to confirm the night before and they assured me we were going to get two twin beds but we did not get that. The room was a decent size but it had a strange odor that I noticed from other rooms. The neighborhood had many homeless people around but they are all so harmless. People who write reviews are just overreacting. Everyone should just use Mission Street instead of Market Street. I am a young girl and I walked back at night from Union Square and saw one homeless person the entire way. The homeless people were friendly and kept to themselves, so don't let that stop you from staying here. The room service was great. Later, I noticed our room had an enormous wet spot in the carpet which left the most disgusting odor. It was foul, so foul. We called guest services and all they did was manage to throw two towels on top of the soaked carpet. They moved us to another room that was on the motel side that was smaller than our previous room. Once we opened the window in the restroom, we could smell all the urine on the streets. The air conditioning was broken so it was almost unbearable and it made beeping noises at least 50 times an hour. It was horrible. Overall the stay was decent but there were some huge downsides to the stay. I was displeased and I am not a picky traveler. If there was no soaked/dampened carpet or broken air conditioning machine that made constant noises, I would have been more than pleased with the stay. The guest staff is extremely friendly and does their best to help. I got used to the neighborhood and would have to rethink staying here again.