Great location, but small rooms
Rooms were unbelievably small- my closet in my apt is bigger than the hotel room. The location was in a good, lively area filled with shops and restaurants and close to the subway station. The service was pleasant, nothing to complain about really. In fact, service at the front desk and the restaurant staff was really professional and friendly- not snobby at all, as you may expect in a swanky, modern hotel in soho.
As for the door men and the housekeeping staff- that's another story. One of the door men was extremely helpful when we arrived, however, one night, we asked the other doorman who was working to hail us a cab, and he basically left us there to fend for ourselves on a cold, windy, and rainy night!!! AHHH! And like other reviewers mentioned, our room was not serviced by the time we came back from our day out shopping and perusing around the city for 2 days in row. Even after we personally called housekeeping to make up the room before leaving for the day- that was extremely annoying! 
Overall, loved the area of the hotel, but would not return.