Cold and pretentious
Care has to be taken when booking to ensure you get the appropriate room at this hotel. The exterior is very pretentious, with many valets and a doorman in uniform, a very glossy lobby and large reception counter (with few personnel on it). The rooms are disappointing, cold and very basic indeed. Security is minimal. Service is functional but based on cold protocol--lacking any real warmth at all. A very good example of a hotel in need of a major upgrade, both in terms of the hard infrastructure--and in terms of understanding what the modern international visitor wants. The Hilton LAX is so "80s" ... and not in a good way.