Great location, very friendly (& funny) staff
I loved the location of the Herald Square Hotel, particularly it's proximity to Penn Station, Empire State Building , hop-on/hop-off bus stops. My favourite Aveda products in the bathroom. Attentive & friendly staff. The overnight front desk guy is hilarious & helped my friend when she was trying to connect with Wi-fi on her iPhone in the wee hours & did not make her feel dumb in any way.
We asked & received an extra bed in our room before our late night arrival which is always a great relief! And when we ran out of clean towels one late night, we were able to get a set delivered to our door.
Two minor disappointments: I am not an early riser so sometimes there wasn't a lot of hot water when trying to shower around 11am. The matter of a small amount of Canadian cash in my room, my own fault really but I did try to hide it, so in my mind it was clearly not a tip - which I did leave in US cash.