Did I stay at a different hotel? Poor service from start to finish
I use trip advisor for all travel decisions so when I saw number 3 hotel in SF I went with it. I booked in advance and saw the price went down so I called the day before and customer service said the price will not go down further so I prepaid. In the next 2 hours the price went down 100 a night. I was not happy. The premium room overlooks an air vent, was not on a high floor (9 out of 17). Since the concierge is on vacation this week ( amazing at over 300 a night that a hotel doesnt have a back up). We asked the doorman who was a bit obnoxious. Today when we needed some help, we said is there really no concierge, the response was yes she is on vacation. The 7 a bottle water should have been a clue. We did not get our room on priceline or really cheap so we don't need to be treated rudely. Also the pocket doors to the bathroom dont lock they slide. Can not wait to leave this hotel. The area is also a little deserted but than again I am from NYC!