Love Marriott, hated staff.
I am a 100% loyal Marriott customer, never in any of their hotels have I found poor customer service, until we stayed here. We were in town for my sister's wedding, mind you, bringing the hotel PLENTY of business. The front desk, the valet and security staff we're all exceptionally rude. My brother-in-law had left a 36 pack of beer for his dad to get when he checked in, they "lost it". They wouldn't let my brother in law into his own room to check on my sister, because his name wasn't on the reservation until the next day. The valets were just plain jerks. The service was over all awful.
In fairness some of the staff we're thoughtful and helpful. There was exceptional service in the restaurant. And the bell hops were great.
No complaints about the actual accommodations, they we're up to par.