June 29-July 30 Stay During Storm
My first night in the hotel was without power, flashlights or any kind of generator. Although the staff at the desk were incredibly helpful, the same cannot be said for the management. I was promised a hotel credit for 1 night of my 2 night stay and have as yet to receive this credit in spite of talks with the manager and Expedia. The hotel was clean and comfortable once I was able to see it 24 hrs later when power was restored. I realize this situation was most difficult but facilitating the refund for my inconvenience is an important part of customer service.
Pam, Chicago, IL