Terrible service, nice rooms, VERY LOUD!
Disappointing. Lobby is very nice and I was happy with the room as they are well decorated. We were given the wheelchair access room which seems to be one of the better rooms to have as it had a lot of space and the bed was King size. Bedding and bed itself was very good quality. We were on the 4th floor and windows in the room looked out to another wall, which being a past New Yorker is a good thing as it blocks the street honking. We were not safe, as street honking and ambulance sirens I have no problem sleeping through, what I could not sleep through were the sounds in the building. Maybe some kind of power water pipes, toilets flushing or something? Every 45 minutes or so a HUGE blast would go up. A bit like a rocket launching past your head that vibrates and shakes the walls for about 5 minutes. My husband can sleep through a hurricane, and was woken up by it every time it launched. I believe this is something that can not be changed about the hotel as it has already been renovated. It could just be the side of the hotel we were on. Which was room 418 & I think 419. I will say in the few hundred hotels I have stayed in over the years, this is the ONLY place I have ever had a complaint about noise.
The service. . . not good. We arrived from the UK, so due to jet lag did not expect to fall asleep before around 4am for the next few days. This means a choice time to catch up on some US televisions on their lovely huge, brand new flat screen TV's. There were 3 channels in Spanish, 1 children's channel, an infomercial channel and channel 13 (the local NYC channel). On top of this, it was all in delay, so you could only catch about every 5 word as the screen would freeze every 6 or 7 seconds for about 15 seconds. I called the front desk and told them and they sent up a technician to fix it. He pressed some buttons, nothing changed and he said 'I can't change the delay'. After 6 hours of channel 13 my husband went to the front desk in the morning to ask if it was normal to have only 1 channel? He was told yes, they had recently renovated and some of the TV's had not been 'turned on'. The same day, I went down and said, 'I'm sorry, but my husband dropped the two towels on the floor into the wet shower and I need 2 more to take a shower. I will be out for the next 2 hours, could I get 2 more while I am out? Also, we only have 1 channel in delay on our TV'. To this a slender younger looking guy in glasses rolled his eyes and said, 'the rooms will be cleaned today, you can have towels then, as for your TV, I don't know what to tell you.'. I got back to the room which had been cleaned, they had taken the dirty towels and left nothing. I found the lady on the floor and was able to get 2 and take a shower. Then the next day, after 10 hours of watching channel 13 in delay I went to the lobby and got the same useless b*tchy guy. This time I caused a stink and he passed me on to another lady working at the desk who seemed quite surprised by this issue and said there should be 50-60, we can move you to another room. So by the 5th complaint on the 3rd day, they solved a very simple issue that should have been fixed in minutes. 
The new room had quite a small bed, but was nice and had a shower that you could walk into. It looked onto a shaft facing other rooms, but again not a worry to me. The rocket launch was much louder in this room as it went along the wall above our headboard in this room. But, we did have a working TV! 
We left and returned to the UK. The room was pre-paid by my husbands company, but we put my card down for extra charges. There is no mini bar in the room, no restaurant and I never went to the bar, but when I open up my credit card account on line, the hotel had a hold on my card for 2 amounts. 1 for over $1,500.00 and another for over $400.I made an international call on my mobile at $3 a minute and told my story to someone who said they would transfer me to a manager to sort it out. I was put on hold for 10 minutes ($30). then hung up on by their system. Called back, hold for another 10 minutes (we are up to $60), then a girl picked up. Tell the full story again, hold another 5 minutes. (we are up to $90). Get the manager, tell him my story and he ignores everything and says it is all to be refunded. I ask what the charge is for and also the amount that is refunded? He does not tell me why I was charged this and says it is all refunded. I ask him 'Please confirm the amount that is refunded as I don't think you are listening to me that there are 2 charges?!'. He says '$1,500'. I tell him a 4th time there is also a charge for over $400 and he says it is not in his system and he does not think it is a charge from them. I confirm that my statement says it is them and that I feel even more worried that they do not know what the charge is or why I was charged it. He says he will look into it, takes down my e-mail address and says he will e-mail me. The e-mail never comes & I am out over $100 for being bounced around by this useless staff.