Do not stay at the Raffaello
This hotel is a "dump". Rooms are designed like hotel rooms from 50-60 years ago. Everything is worn out; except the TV. Carpet had a huge wet area. Bedroom lighting was broken. Bathroom is so small that a person can hardly move in it without being hit by the door. Walls have no soundproofing; nearly impossible to sleep with all the noise. Stayed one night, Friday, May 4, 2012. Payed the usual high price charged for downtown Chicago hotel rooms and felt cheated. We have gone to Chicago 3-4 times per year for the past 20 years and stayed in many of the hotels in this area. Raffaello was the worst. Much better accommodations are available.
In addition, the staff was "cold" and impersonal; not interested in improving our experience.