Horrible Experience!
Would never stay at this hotel again. The entire experience was terrible. The hotel hosted a very large party which they neglected to inform the guests about. The music was so loud we heard it through the walls on our floor. We complained numerous times and the manager stated that the party wasn't in the hotel...lie #1...called again and he said, amazingly enough, the party was in the hotel and it would be over by 10pm...lie #2...called again and he said it would be over by 11pm...lie #3....then he said it would be over at 12am. It was, only due to the fact that I contacted the police and they came and shut it down. Lie #4, the manager told us there was no other room he could move us to. After calling the Starwood Guest Program and complaining, the manager said there was another room he could offer us...at 11:45pm.
The room was very small and uncomfortable. The TV was placed at an akward angle so that it could not be watched comfortably from the bed; the only place to sit in the room. The faucet leaked. There was no insulation in the walls; we could hear our neighbor's TV.
The line for the concierge each time required a wait time of over ten minutes. The elevator stopped working trapping several guests. Upon checkout time the elevator took 20 minutes to access.
We paid almost $400 for our room. I would have preferred the Best Western in Bakersfield to the Westin St. Francis.