I will never stay in a Hilton again
The hotel was clean, in a perfect location and the staff were friendly. However, the noise from the street and the elevators were disturbing to our sleep. There was no coffee maker or hot pot in the room to make coffee or tea. The staff told us they had an agreement with Starbucks and so removed the coffee makers. The Business Center required a credit card to make payment for it's use. The refrigerator in the room did not work. I had to go down the hall for ice each day to keep my medicine cool. Most disturbing to me was the doors to the rooms. They closed so slowly that you could be across the room before it completely shut. Plenty of time for someone to push their way in and rob you. Since I was traveling with my 80 year old mother (I am 50), I thought that dangerous for two older women. My overall feeling about this hotel was disappointment. It was my first time staying at a Hilton Hotel, and it will be my last as well. I always thought of the Hilton as being a quality name and connected it with a quality product. After my stay there, that image is forever tarnished. After we left New York, we spent the weekend in New Hampshire, staying at the Best Western in Concord, NH. What a difference. We had free breakfast in the morning, clean and comfortable rooms, coffee pot in the room, a working refrigerator as well as a kitchen sink and a microwave. They also had a business center and it was free. I only wish there had been a Best Western in NYC.