Bad Experience
This was our first time to america, and if this had been the only place we were to visit we would not go again.
I had read the reviews before our visit and they were good and bad but we decided to give the hotel the "benifit of doubt" how wrong we were and i so wish i had changed, on arrival staff positivley rude not even welcome to the hotel, the room had not been cleaned properly from previous occupants shower basin full of hair, acute lack of towels.
Someone tried to break into our room whilst we were in there luckily we had the bar across they had got their foot in the gap my husband had to push hard on the door, we told reception again not intrested, no appology and certainly no security walking around. This understanderly (happened within a couple of hours of arrival) made us uneasy for the remainder of our stay, in fact i felt that i couldnt wait to move on.
The room was not cleaned properly throughout our stay and supply of towel hit & miss.
Our last evening we had an early morning flight so had to leave the hotel at 3.30 - 4am to get to Newark we asked for an early call, didnt get it luckily a storm had kept us awake on and off we were checking out my husband asked why we didnt get the call and did he realise that we could miss our flight responce shrug of shoulders, no interest what so ever.
You would have thought that the hotel staff would be at least welcoming on your arrival and security in the hotel high especially in New York but that is certainly not the case
So i have to say it is a great great shame as the hotel is in a good position but management and staff are extremely lacking and would certainly not class this hotel as 4* and this experience has put us off ever going back to New York again which is a great shame that one experience can give such a bad impression on a country