Good Hotel but Beware of Ridiculous Charges!!!!
Great hotel up to Westin standards with a fantastic central NYC location. Room was large by any standards. My big issue had to do with my bill. I needed a replacement ATM card shipped to my hotel as it had been stolen a few days earlier. Received the card as promised and it was delivered. When I went to check out I noticed the hotel charged me a $5.44 business center charge which related to this package delivery. Odd, I have shipped packages hundreds of hotels around the world and this is the 1st time I had been charged to receive. When I asked why, there was no answer except it was a charge they levy on all items delivered to the hotel. What?? What service does the cost cover? None. Could I have avoided by meeting the delivery man directly No. So basically it was a phony charge for nothing. Though they eventually made an exception and removed, the charge still exists. Starwood should be ashamed of such chicanery. Fight the power and read your bill carefully. Who knows what else they will charge for next, toilet paper, TV use etc. BoooooO!