Good stay overall
My stay at the Palmerhouse Hilton was good overall.Check-in was fast and easy. Edgar provided excellent customer service. Room 20129: King room, updated decor, soft chair, desk, flat screen television, small bathroom, closet with safe, lots of space. This room is a corner room which offers windows on two different walls. The only negative is this is a connecting room and the noise from the other guests was unbearable, so I switched rooms after 4 nights. My next room was just as spacious, not a corner room, but still offerered two nice windows.(Room 14173) I like the layout of this room better, it was much quieter. The biggest negative of this hotel, in my opinion, is the hallway noise from the doors. When the room doors close, they slam closed. Even if you try to close them quietly.....they are extremely loud. The positives: Starbucks in the hotel on the lower level, easy access to the train system, lots of shopping in the area. (note: I found the Starbucks on State street (less than 1/2 block away) faster and less busy than the hotel Starbucks.) Across the street from the Bank of America Theatre on Monroe. 
This hotel hosts many events, and is very busy.
Overall I found the staff helpful, the rooms clean and the location convenient.