Great views and a good breakfast!
We spent 5 nights here in April 2012 and 2 nights here in 2010. We booked a room with a view of the bay! It was worth the extra money! The breakfasts are good. My husband ate a waffle every day - so did I. There was also sausage and 2 types of eggs, different breads and cerials, fruit, juice, coffee, etc. It is also very close to the Fisherman's Warf area, perhpas a 10 minute walk. 
In 2012 we originally had only booked 3 nights on-line. We decided to stay for two extra nights if possible, we got excellent help from the receptionist and she found us another room for two more nights!
San Francisco iself is wonderful and this hotel helped us have a good nights sleep after a long day of sight-seeing.
Some drawbacks was that they did not have 'community computers' for the guests to use. They did however have WI in every room - our problem is that since we come from Europe, we did not have our PC with us - we don't have room in our luggage since airlines only allow 1 bag per person now. Also the two chairs in our two different rooms in 2012 were comfortable but SHABY. They need to be recovered with new fabrics. Otherwise no complaints. The rooms and beds were comfortable. We have stayed on the 11th, 9th and 8th floors. All were very good.