Enjoyable stay!
This was our first stay at this hotel and hope to have an excuse to come back. We had a room on the 17th Fl with a great view of the Empire State Bldg. Staff was extremely pleasant, welcoming and very competent at what they do. Our room was very nice, comfortable King, very clean. When booking the hotel I had mentioned that we were staying in the City to celebrate my husband's birthday. After arriving at the hotel, the front desk called our room to wish my husband a happy birthday and to see if he had gotten the little surprise that they had left. (balloons, Lindor truffles and complimentary water bottles). We were so impressed that the person who handled the reservation had conveyed to the hotel that we were coming to the City to celebrate my husband's birthday and that the staff took it upon themselves to make our stay extra special. Sometimes it's those little efforts that make such an impact. It certainly made our day and we look forward to coming back. 
Also, my husband is never thrilled with continental breakfasts as coffee and a muffin is not his idea of breakfast. He couldn't believe the selection (ready to heat egg mcmuffin sandwiches, hard boiled eggs, cereal, muffins, fresh fruit, bagels, yogurt, a selection of juices, etc) He said it was the best "continental breakfast" he has experienced.