Service Rubbish
I stayed here for my birthday in June 2012 for 4 nights with my Mum. We had a great experience travelling out and were excited as first time to New York. When we arrived we knew we couldnt check in till 3 so stowed our luggage and went for a walk. Came back just after 3 and still no room available, was told half hour. So waitied in the lobby, half 4 came as was giving them time, still no room. I had booked for a city view room and they were still sorting us one out. By half 5/6 I had enough. Still no room. They offered me a different room but not what I paid for and wouldn't offer us free breakfast or refund on the room type. Eventually after I lost my temper after being so tired, the manager had heard me and all of a sudden by half 6 had a city view room and complimentary breakfast.
We did ask about breakfast but this was $40 a day per person.....really how can they justify that. I got the same breakfast down the road with 2 coffee for $8.
Great location but so upset with the hotel staff. Cold cups of tea in the morning as we didn't pay for breakfast but were willing to pay for tea. Have complained to Hotel 3 times but no response, I would be embarressed if I was Hilton or Doubletree by the staff standards.
Will go back to New York but not this hotel.