worst experience ive ever had
horrid staff horrid rooms the smell was disgusting carpet full of bugs my skin was attacked by something paint peeling from the ceiling the only nice staff were one of the bag men and the bellman broken taps in bathroom bath had someones hair in it stuffy musty smell and couldnt get a window to open door broke and couldnt get back in the room took forever for someone to come up and let us in reception staff were the rudest people ive ever met in my life absolutely horrified by the whole hotel experience wasnt able to get refund to change hotels so i stayed and it was traumatic for my kids and i - NEVER EVER will i recommend or stay again - the renovated lobby certainly is deceving compared to the rest of the hotel - luggage storage was like entering a dungeon - after 3 nights dealing with all that i was moved to the 14th floor for the 4th night where i got anewly renovated room however the bathroom still had peeling paint and 4 of us were left to share a double bed