3rd Time Staying. Sorry not this time....
While my last two reviews on this hotel have been good, unfortunately this time I can't say that it was. Other than check-in, my stay wasn't all that great. While it was understood that I was booked into (and paid for) a large room in the historic wing, I was actually given a room the size of a "shoe box". I was also put into a section where a family had been split into a number of rooms and they insisted on running up and down the halls and slamming doors at all hours of the night/morning.
On my last day, I had arranged for a very late check out. When I rang to organise this the person on the phone was extremely rude even after I explained that I was willing to pay for the extra time.
When I checked out, I was waiting in the front of a line for over 15 mins to be served. During this time, my airport shuttle had turned up and was waiting for me. Noticing that I couldn't really wait any longer, one of the bellmen came over and had arranged for me to check out so I could get to the airport in time to make my international flight. There should be more than 2 people serving during peak check-in/check-out times.
As I said, I'm sorry that I couldn't give it a good review this time.