They need to kick it up a notch
My first time in NYC and I had the pleasure of staying at The Plaza. 
The good - its a beautiful hotel, in the best location with the best beds ever!
The bad - 
1. It took 30 mins to get a bucket of ice after calling twice. 
2. Stains on the ottoman and chair.
3. Mini-bar was not replenished during our stay
4. Had to call to get salt and pepper for my room service scrambled eggs - should have been delivered in the first place! - eggs now cold. 
5. upon check out was given an amount verbally - no printout - seemed right to me, so said go ahead - bill was put in an envelope - but now I am home - I see it just has an amount - no detail - nothing.
6. slow service in the lounge upstairs - waive and they will ignore you. :) 
The points above may sound picky - but should not happen at a hotel at this price point. I had a good stay overall - but left somewhat dissapointed. 
Slocker