Outstanding Hotel with Five Star Service
This is a truly outstanding Hilton Garden Inn. Our room looked exactly like what is shown in the photo. It was nicely updated with very nice furnishings. The room was also very clean and comfortable. The television had over 50 cable channels, which is rare for many hotels these days. Although the location is very close to the airport, noise from the airport is not an issue. The hotel is beside a lovely canal where folks can walk or bike. This is about the only water we saw in Arizona. Where this hotel truly stands out is with its staff. They are most helpful and friendly. The airport shuttle driver picked us up with 10 minutes of our call to the hotel advising of our arrival. He gave us bottled water when he picked us up at the airport -- a nice touch in the Phoenix heat. HHonors vouchers for water were also provided by the front desk at check in. The front desk staff were friendly and helpful. Jolene (Lura), in particular, stood out and was most outstanding. She went out of her way to help and to make us feel comfortable. We noticed her interactions with other quests were very also warm, calming, and professional. In all of our travels, we have never encountered a nicer, more helpful front desk representative than Lura. Because of her and the overall condition and comfort of the hotel, we will continue to stay here during future trips even if the hotel charges more than what we paid on this trip. You won't find a more comfortable or better quality hotel for the money, and you certainly won't find a more helpful or friendly hotel staff. Lura and all of the staff that we interacted with really know how to treat travelers right. The extra touches and five star service really make this hotel stand out.