The staff was friendly...
Upon arrival I met Darryl. What a pleasure he was to greet. Not only did Darryl get a luggage cart and help with the first load of cargo he stayed to the end of it all! He didn't just leave me to finish it on my own. The front desk service was friendly. The elevator was slow and did get stuck with people on it daily. One group for up to 20 minutes -bring your cell phone with you as there wasn't a phone in the elevator to call for help. The phone in our room didn't work -missing buttons. The air conditioner in our room and throughout the building was working however! The bathroom was modern and kinda clean . The shower layout was neat (behind the half glass wall) however the water did go all over the floor. No one's fault but the person who designed it. 
The housekeeping missed our room every day. We ended up just calling to get fresh towels and coffee refills. 
Since I spent 5 days at that hotel I ate in the bar/grill most every day.
The staff was friendly however harried. The bartender was also the order taker for the entire restaurant the tables filled up on Friday and Sat and no one around to help her. People who needed ice in their rooms came to the bar to get it and it was given gladly however the wait was long. food at the bar/grill was tasty however at the ballroom banquet food wasn't .
I felt for the most part that the staff was friendly however extremely short staffed.