Terrible Experience for a Holiday Inn
Typically Holiday Inns are on the nicer end of the budget hotel experience. However, this one was awful. We booked online through a travel website with a non-smoking room preference and management put us in a smoking room and told us we could stay in there or leave. Very unprofessional staff, smoking in nicer hotels in Texas is unheard of these days. Its unsafe, unsanitary and unpleasant. I thought we could tough it out for a night but I awoke in the morning with a terrible allergy attack due to the stagnant smoke and chemicals they tried to use to hide the smell. Further, they have a shuttle that is not operable except when they feel like it, nor will the front desk call you a cab when you request it. By far one of the worst hotel experiences I have had in a long time. This is being said with having stayed at everything from a motel 6 to a ritz carlton in the last couple of years.