great location , not so great customer service
My husband and I and our children really enjoyed our clean comfortable room, and the breakfast was the best we've ever had in any hotel. However, upon check in the front desk person was really nice up until the point where I told her that I would be putting in a cash deposit as I did not like any holds to be put in my credit card. From that point on, she treated me like crap. When I had gone down to the lobby to purchase some ice creams from their "mart" with my kiddos, she rang up the gentleman in front of me, but when it came my turn to pay, she told me, "I'll be right with you," and was simultaneously helping the other two ladies next to
 me, but they were waiting on a room and she was not doing anything, but yet she rang up the guys purchase ahead of mine, meanwhile the icecreams were melting and my children were getting a little restless. I guess she probably also did not like the fact that I payed a discounted rate from hotels.com. She must have pretty good job security to be acting that way. Also, when I asked for a complimentary crib, all I was given was a playpen! For the price I payed which was close to even with the discount, I would have expected a whole lot better! I will never stay here again. I also feel like I wasn't treated as importantly because I am hispanic. That idiot did not even have the courtesy to utter at least a thank you for any purchase that I made there. I had MUCH better experience at the Menger and Holiday Inn Express.