Overbooking, no internet, but at least we got the underwear from previous guests as a gift
Service in the hotel is terrible, we were arriving to NYC in a late flight, so we called in advance to make sure the room would be available. When we got to the hotel we were informed that, despite having prepaid our stay and calling in advance that the hotel was overbooked. We were sent to the Shoreham, equally bad, only to receive a room that smelled like cigarettes. The next day, as we had to check out of the other hotel by noon, we were only allowed to check in to the Mansfield at 3PM. Complete disrespect to customers. When we finally got to our room, cleaning was so poor that they had forgot the underwear from previous guests hanging on our bathroom door. Finally, it is impossible to use internet most of the time. Front desk at all times was not helpful and had an impolite attitude.