A New Low in Marketing - When 1 room is a Suite
Pros:
1. Great location. Nice neighborhood, right next to the Metro.
2. Comfortable bed
3. High-speed Internet (free)
Cons:
1. The rooms on the 9th floor are marketed and sold as Suites. They are not suites. They are a single room with upgraded furniture. A hotel room suite has a very clear definition: "A suite in a hotel or other public accommodation, denotes a class of luxury accommodations, the key feature of which is multiple rooms." Having the Dupont Circle marketing people manufacture their own definition of a suite is a new low.
2. The price of my room went up by 50% on my last day. Yes I know they had a convention, and yes, they can charge whatever they can get, but it told me they valued extracting the most from the room than getting me as a return customer.
In both cases they could have sold me the room without deceptive marketing or variable pricing. Instead both of these marketing tactics convinced me that the Doyle chain and their marketing staff are more interested in getting customers for a single stay than acquiring loyal customers.
There are other choices near Dupont Cirlce