Being rude to customers - not a winning proposition
We stayed at the Warwick in October - we had been there before and like the ambiance. I went to bed one night feeling fine and woke up with bites all up and down one arm. My natural assumption was bed bugs. The hotel said they would inspect the room. When they called to say there were no bugs found, that was not the worst. The biggest problem was that they had the security manager call me who was quite abrupt and rude - pretty much implying that I was lying and trying to cheat the hotel. 
Having spent over $3,000 on a suite, I was clearly not trying to cheat them out of money.
I wrote to the customer service managers and to the Warwick International Hotels. No-one has had the courtesy of even responding. Why would anyone want to stay in a hotel where they clearly don't care about their customers.