Great location _ Not up to Hilton Expectations
This is a time-share property of Hilton Vacations Club. It is great mid-town Manhattan location near the theater district; close to Central Park; walking distant to awesome shopping opportunities and nice restaurants. This location would be a truly great experience if it didn’t have some nuances about service quality that detract from the overall experience. Frequent travelers who stay in Hilton Vacation Club and other Hilton hotel properties, you come to expect a certain level of service and quality - West 57th doesn't completely meet that standard. The facility has great amenities, unfortunately not all available to guests who are not Hilton Vacations Club property owners at that location; not like at other Hilton Vacation Club locations. Room accommodations were nice – nothing outrageous - 3-star level at best, with similar quality facilities at better prices near-by. Staff overall were professional, but lacked that warm receptive feeling of service and accommodation found at the nearby Hilton New York a few blocks away. Be ready for the housekeeping charge assessment, without daily housekeeping services in the room – tacked on the bill for short stays. As a hotel location, probably will not stay at West 57th again for a mid-town Manhattan business trip or pleasure outing, better values nearby. As a Hilton Vacation Club owner, remember unless you are a property owner at this location, you do not get the same amenities - factor that into your decision.