Awful bed
I just stayed at this hotel last night on a business trip. I stayed at the West tower on the 19 floor. The mattress was terrible and had a huge dip in the center. I woke up with backache. In addition the person in the room next to mine woke up at 5:00am to make phone calls. I could hear the whole conversation through the wall. The hotel was clean and in a good location and my price included a terrific breakfast buffet, however this does not compensate for the awful night. When I complained to the front desk in the morning they apologized and said that they knew about the problems with the mattresses and that they were in the process of replacing them. Well...too late for me. I will not stay at this hotel again. No manager was available to talk to me and there was no offer to compensate for the awful night. Beware. If you stay here make sure they have a good mattress in your room.