Sleep in a Gutter
The Crowne Plaza Philadelphia Downtown was the worst hotel I had ever stayed at. They messed up my bill, triple charging me, hid the fact that I was being charged $42 a day for parking, the service was terrible, the people who work there awful. My car was damaged in the parking lot which employees are the only ones allowed in and a doorman made a sexual comment about a girl he had a photo taken with. When I informed them of the billing issues, they didn't care much, of the 1800 plus dollars they charged me, they attempted to clear only $120 of it up of the $1200 over they charged me and Holly Shenk, the Accounting Manager was quite rude and unhelpful. After three phone conversations with their accounting department, they couldn't explain what happened or correct it, so I had to deal with my bank showing them how incompetent they were when charging me and ultimately correcting this issue after a week and no help from them. I contacted their customer service at their corporate office twice as well as the hotel customer service and no one responded until I posted on their Facebook page, which I was contacted by representative Ben Jones on Facebook and asked to email him the issues, which I did. He notified me that the hotel management would contact me within 48 hours, which they didn't. I then emailed him back and got no response until I again posted in Facebook, which he then emailed me that they wanted to have a conference call with my bank, even though both the hotel and customer service was notified that I had handled this situation. They still refuse to, in any way, shape, or form deal or respond to any of the other issues. This hotel completely ruined my vacation, causing more stress then any person should have to deal with while they are trying to relax and have a good time. I would rather stay at a concentration camp then ever stay at a Crowne Plaza again. Do yourselves a favor and find a Motel 6, a rat infested motel, the street, anywhere else then Crowne Plaza, you'll be much better off.