Fabulous customer service but there are better options...
If I could give 5 stars for customer service and 2 stars for the rest of our stay I would. The hotel is very hip and cool but is starting to show some wear and tear. We stayed in a corner king and had a fantastic view but the noise carried through the walls and we could hear other people showering, closing doors and a few very unhappy crying children. We also ran into a few issues with our TV not working when we arrived and the phone not working the second day (it turned out that housekeeping had unplugged them to use their vacuum but I was surprised they were not more careful about putting the room back together). All that being said the doorman was always pleasant, the concierge, Tim, was wonderful and the woman that check us in could not have been nicer. It was a good stay but with so many choices in Chicago we may not choose the Dana again.