Surprisingly poor
Just completed a family vacation where the last 3 nights were spent in San Diego. I had stayed at the Hyatt Mission Bay many years ago and liked its proximity to Seaworld which is why I chose it again. Here are my gripes:
1. Room check out is 11 a.m. so when arriving at 4 p.m. to check in, and then told that you have to wait an hour because the rooms were not available is very frustrating (turns out only one housekeeper on the floor which is why 6 hours later not all the rooms were ready).
2. NO communication as to why the rooms were not ready and I had to keep checking back with the desk, despite giving them my cell phone number to eventually get checked in.
3. Was promised when booking that two adjacent rooms on the ocean side in the Regency Club level would be secured. Upon arriving they had "no record" of this request, wanted to give me two rooms that were not adjacent (which I refused since I have kids) and I had to eventually take the two rooms they did have available on the non-view side.
4. Rental car was damaged by their so called Valet car parkers, which is ACE by the way, who of course refuse to accept any liability for their damage and now I will need to fight with Hertz and Allstate. The manager from Ace investigating the claim was nice enough, but it was clear from the outset that they had no intention of doing the right thing and accepting responsibility for their negligence.
All in all, it seems that this property is run by very young managers and staff that really don't know how to take care of people but are very focused on their computers and each other.