No concern shown regarding injury sustained in parking garage
The hotel property, rooms and facilities are nice, clean, bright and more than adequate. The surprise for me was the hotel staff lack of concern, other than their initial assistance in arranging transportation in a hotel van to the hospital, when I fell in their parking garage, shattering my upper arm, requiring surgery for a plate and 10 screws upon returning to my home state. At the time I reported the injury they did take my room number and said they were required to let the event coordinator, for the conference I was attending, know of the injury. From the hospital I arrived in a hospital gown as my clothes were not large enough to allow for the humongous arm wrapping from wrist to shuolder to hold my shattered arm in position until my flight back home in two days. At no time after returning to the hotel did they inquire as to my condition nor was there any offer of any compensation, not even a complimentary meal. My decision to stay here was based on the close proximity to the convention center. I feel however, had I stayed at the Hilton just up the street, my normal brand, that the concern shown by the hotel employees, and brand, would have had a different outcome.