Were robbed twice here, stay away!
I stayed with my wife at this hotel for two nights. It was the last time I've ever stayed at any hotel I'll see Indigo in it's name. To say that I'm disappointed means nothing. I'm really sorry for owners of this hotel. They have an excellent building with great and cosy rooms, well located in Chicago. This hotel has all chances to become a nice place to stay, but not with the staff working there. I've visited more than 40 countries, stayed in more than hundred hotels from 1 to 5 stars, not all of them are reviewed on tripadvisor, but it's the worst hotel in terms of customer orientation. The most interesting thing that the nightmare we faced started after we checked out. We asked the front desk to call us a cab, so they did, but they provided not a meter cab, but a strange one with amazingly high "flat fares" that twice as big as standard ones. So it took us 40 USD to go to EdgeWater. A day later I tried the same route with metered cab and it cost me 24 USD with tips. Moreover, leaving the room my wife forgot to take her diamond earrings on the nightstand near the bed. We immediately called the hotel and asked them to check the earrings. We precisely described the way they looked like and the place where they were left. Hotel staff was sending us from one person to another by phone with no particular result and gave us an advice to come to them personally on Monday, because they can do nothing some manager wasn't working on weekend; we called on Saturday. So I appeared on Monday morning with the same request of helping me to find our loss. There were two ladies at front desk. I gave an idea of the situation to one of them, she called to cleaning staff and asked me to wait a little bit. Then she saw her colleagues with a dog on a leash and with genuine joy she took the dog for a walk, without returning to me. After that I asked the second lady who remained at the front desk to check the status of the search. She called someone and told me that they had a book where they put all lost and found items. There were no earrings in this book. So it means as if there was nothing forgotten at all. On my request of speaking with manager who is responsible for either lost and found of cleaning staff I received a reply the s/he is on vacation and no one else can help. Here is the result: no excuses, no help attempts, no earrings, no money refund, nothing.
Summarizing everything up: welcome to the rotten indigo hotel.