FORT RAPIDS
Our Stay was from 4-7-49/2012. This organization lacks GREATLY in Customer Service Relations. Staff is not friendly at all. We asked for 4 toothbrushes and waited entirely too.... long for them to bring up 2 toothbrushes yet we rented a villa for 10 people. Staff is not very oriented on locations within the hotel and water park. We asked an employee if they had a locker room and they told us no. Yet they had one in the Women's and Men's restrooms. There was only 1 person monitoring 7 slides and no one to assist customer's getting on and educating customer's how to use the floats which is a HUGE SAFETY factor. The Gift Shop is an old empty shack with nothing in it. It was very depressing to go in the Gift Shop. Definitely NOT!!! a place that I would recommend to anyone. We paid entirely TOO!!! much money for this place and it has NOTHING to offer.