General Manager CLAY ANDREWS runs a shabby operation
I have been a Marriott patron for 27 years. I am a lifetime Platinum card holder in the Marriott honored guest awards program. I have spent over 2000 nites in Marriott properties over the years. This is in my humble opinion the most unMarriott like Marriott I have ever stayed at. I am in the hotel for 90 days while home repairs are being done. Parking is $13 per nite and on the weekends they NEVER empty the trash cans by the elevators in the garage letting trash accumulate on the floors. I actually live in the area and this is going on for at least four years and by Sunday its a ridiculous mess. The G.M. CLAY ANDREWS takes a position that it is not his responsibility. The outdoor bar by the pool is supplied with ice, beer kegs, glass wear and other items and equipment via hauling it on shoulder top and carts straight through the dining area of the indoor restaurant and lobby as a short cut instead of using the service entrance in the back. Bartenders tell customers that food will take "forever" so "order in the restaurant". It's the same kitchen for gods sake. The pool runs out of towels routinely. Elevators break down and don't get repaired for days. Cigarette butts collect on the walkway from parking to the entrance and the outdoor carpet in front of the "Grand Ballroom" is constantly dirty and littered. Its a shame because it is a nice facility and for years was run professionally until 4 years ago when Andrews took over. Food is above average here but the menu is extremely limited. When ever there is a banquet function here the restaurant BREEZE runs out of tea spoons and sets the tables without. Crazy, huh?There are no exhaust fans in the guest room bathrooms. The lobby is newly redone and pretty nicely so. May I compliment the many employees who work hard here and do their best despite a general manager who in my opinion neglects his responsibilities, has a terrible attitude, and again in my opinion should not have nor does he deserve his job here.
I should mention too that in August & September for two years in a row ANDREWS hosts a RECOVERY SUNDAYS program in which a DJ blasts loud music all day and patrons are brought in via a promotional company for an entrance fee producing a heavy drinking, scantily clad group of partiers. Even the female wait staff walks around with too short daisy duke shorts and promoting a sexually charged atmosphere. Shame on Marriott Corp and Tishman Hotels Corp (The Franchee), and especially CLAY ANDREWS for degrading Woodland Hills and ignoring common decency at this property.