a pretty package, but underwhelming
We booked our room online in advance requesting a room with two beds and a rollaway to accomodate the three of us in our party. Upon arrival we were informed that fire code would not allow a rollaway to be placed in that room. When complaining about it later, we were informed that there is no guarantee you will get the room you reserved. Where you are placed is based on what is available when you walk through the door. REALLY?!?!?!? What is the point in reserving a room if you are not guaranteed to get what you reserved? Wi-fi costs $14 a day, parking is valet only and costs $26 a day. Merely lifting the items in your mini-bar/refreshment center incurs a charge so beware. The grill on the alley served wonderful food but there was a delightful layer of dust on the lamps and ledges right next to the table. My manicure at the Day spa was extremely overpriced for what I received. The few positives: the room itself was clean and our housekeeper was delightful, the location is great (right in the middle of downtown), and our luggage arrived in our room very quickly. Luxury? Sure....if you have the extra money to pay for it. I think I will stick with the much cheaper options, at least I will get free wi-fi and a continental breakfast.