HORRIBLE EXPERIENCE CROOKED/FRAUD STAFF!!! Don't waste your $ or time!!
I have stayed at several hotels in the area and tried this one...and BOY was that a mistake. The hotel is less than average at best, needs lots of work and the management SUCKS! We were traveling with 4 adults and 5 children between 2 rooms. We had another room booked for other friends but they canceled the day before. First night we were there rooms was musty, hot and carpet sticky... and of course the A/C was broken. Hotel is not on the best side of town either and hard to get to. They moved my family and I to the 3rd floor anin the middle of the night because it was so miserable. Once leaving I went to the front to check out, gave them keys asked if I needed to sign anything else, or owed anything further the lady advised no. A week later when checking my bank statement I notifed several extra charges so I called the hotel to inquire about them. The manager was very unprofessional said I had more than 2 adults and 2 children in the room...that I in fact had 4 adults and 2 children which was not the case. I told him he was crazy, my son is 13 and anyone who has children know that just because your "child" looks older does NOT mean he's an adult. They charges me 65.00 EXTRA dollar for an imaginary person, and my 13 year old. He was VERY RUDE insisting that he knew that our friends that canceled stayed in our room, whenver they didn't even COME ALONG!? Then he advised the night auditor came into our room to check the A/C the first night, and that he "seen" all these people in our room and proceeded to tell us that we had to many people however we we responded with "owell there is 2 beds". I'm not a child, I don't act like a child and would never respond to something in that matter. Completely fabrication and lies. It made me angry as it would anyone. I called the corporate office 3 times and each time the manager at the hotel closed out the complaint saying he took care of it, when he never did. I called to hotel back again, requesting a signed copy of what my charges were, and of course he sent me a bogus receipt without my signature and even went to the extreme of saying " I know you AIN'T getting smart with me"....WOW this is a manager at a HUGE hotel chain talking like this? I am at a loss for words of the crooked behavior I have experienced I have encountered at this hotel. I have now had to dispute with my bank, to make sure I get the fraudulent charge refunded. The only thing nice about the hotel, is the older lady at the front she's very helpful however BEWARE of the rest of the staff...especially the management and CHECK YOUR BILL after your leave for additional charges. I should have spent the extra and gone to a better hotel. I have learned my lesson and will NEVER again stay at a Microtel Inn and Suites.