Who is in charge here?
I stayed with Starwood points for one night before an early flight the next day with my daughter. The positives were that the room was clean and modern and the shuttle to the airport was dependable at 5am. I thought that the people at the front desk were dressed way too casual and acted too casual for a hotel. There were several large bags of trash sitting in the hall for most of our stay. People congregated in the hall outside of our room talking until late in the night swearing, talking trash. I felt like I was on the street in the "hood". I wondered if anyone was in charge at the hotel. Young men walking around the lobby in their wife beater tee shirts and pants sagging showing their boxer shorts. I have never stayed at a hotel like this. Needless to say, I will not be staying here again.