Hotel is ok but watch your stuff
We stayed here for five days. My mother and I took my niece for her 13 th bday. The second day there we packed up all our iPads iPods phones etc and loked them in my suitcase but my niece left her camera charging on the desk and we left the room. When we returned later in the afternoon we found our beds made up and the camera was gone. We went straight down to the desk to complain we were not looking for a room comp or money but to keep this from happening to future guests. First we were told to check back later in the night after they looked into it. We went back at the end if the night and then were told we would have to wait for the manager the next day. Basically we were told their staff have been there forever and wouldn't do this no one was going to lose their job or get in trouble over this and we were made to feel we were to blame by saying maybe we left our door open maybe we lost it etc. we know we left the camera charging only we and the hotel have access to the room, you decide. I just feel this was handled poorly. So please watch your stuff when you stay there. We opted to stop even locking things in my bag and locked them in the safes in the lobby's or added security.
The hotel is ok and sufficient. The breakfast area is very small but the selection is pretty good. The elevator did break twice while we were there which made the wait long all of us using one elevator. We did get some conflicting answers when we would ask questions one person would tell us one thing the later we get different answers. But the staff is friendly. The location is not in time square but the walk is not far at all. The rooms are pretty small which for NY we expected. The beds were comfortable and there were no bed bugs from what we saw.
So even though I'm still not happy with the camera situation, I can still recommend the hotel itself. It is comfortable and a good location for the price with comfortable beds and good breakfast. Just watch your stuff.