The staff is the best thing about the Westin!
The afternoon valet staff is so-so, as a frequent world traveler I can advise them that if the trunk is popped- get the bags out. The lady at check in was great, she took time to update my SPG profile and offered me, what I thought was a great room. What I got was a room facing the airport; I don’t mind this because I work for an airline. The issue I had was that the room I was in faced the parking garage and it was quite annoying to see people parking and lights shining into my room. The room had a few issues that, had I not gotten an airline discount, I would have been livid about. 
The floor I was on (4) smelled like smoke, not the room, just the floor. The room (485) had an ice bucket but no bag to line it. The bathroom had an electrical socket that has obviously been through something horrible. The window in the room was broken which explained why during the night I kept hearing the sound of air whistling. I ended up doing my makeup in the window...because the lighting in the bathroom was incredibly poor. The shower was great, Starbucks coffee in the room but no free water. I was told at check in I had free wifi but nope...didnt work.
To be fair, I did get a discounted rate on the room but does that mean that my money doesn’t deserve a room that's not covered in dust, that doesn’t have some sort of gunk smeared all over the bathroom vanity, that doesn’t have a broken window? I believe in second chances so I’ll give the Westin another try in the future.