Nice hotel, terrible staff
Although hotel premises are nice (not great), the staff is not aware that they are not there doing favors to the guests... they are not polite, nor helpful 9exception to room service people, that are really nice). From Reception Desk to waitress and hostess, the service is one of the worst I have experienced in NY, specially laundry, that did not clean my clothes, neither delivered them on time, and still charged me for the services. Terrible choice for NY!!