Average hotel, below average experience
We had a top floor suite, expecting a wonderful experience. What we found was a hotel in need of remodeling and service that needs to be retooled. They have a parking system that requires a room card to activate to enter and leave. It did not work and I had to push the help button to get them to open from inside. Of course they don't just open it for you, they put you on hold while they verify that you are a guest - How did I get in in the first place??? The reason for having the parking system is to keep the Christmas shoppers out when the Galleria parking is overflowing and shoppers try topark at the hotel - GUESS WHAT, IT IS OCTOBER!!! The front desk offered to remove the $18/day parking charge, but it has not shown up on my credit card.
We spendt two nights and our room was never cleaned. When we called for fresh towels, soap and coffee at 10:30 at night upon return to our room, they brought everything but the coffee. Since they did not make an attempt to collect the towels, we had them ready when they returned with the coffee. The front desk said that they would alert the manager, but I never heard anything from them. 
Around midnight, I heard someone knock on the door, but I ignored it. Shortly afterward, the phone rang and I turned it off not wanting ot be further awakened. Then the phone rang again! I was told that room service was outside my door with my order. I told them that I was asleep and did not order anything and to quit calling me. By then it was too late and I was wide awake and could not fall asleep until 3 am.
This hotel is a loser, stay away. Go there on Halloween, this place is a nightmare. I am an American Airlines Million Miler and I have never had a hotel with so much gone wrong.