Bad Customer Service and Dirty Hotel @ Ritz Milner -September 2012
I was alarmed when I heard the check in girl force the customer infront of me to sign a form allowing the hotel to take 20USD upfront the man's credit card. I found this practice deceitful, dishonest and unlawful and confronted the rude check in girl by asking her why the hotel didnot publish this rule on the website to allow potential customers to make an informed choice by going to their competitors. She was not very happy about me daring to question the bad practice as a customer. She responded by saying that all customers were very happy with this unlawful practice. this showed me she was a very, very ignorant girl who had not travelled outside the US or for that matter outside california. I found the overall hotel very dirty, very dirty carpets, dirty/noisy air condition, dirty/poorly maintained lift, building structure, dirty towels and bed linen.