Tiny rooms and high price
I had a terrible experience in this hotel. It was not just expensive but rooms were extremely tiny. Due to construction near the hotel, sitting in the lounge or frontal room is unbearable even late at night.
Wifi is not free in room but its free in the lounge. After my online booking, I received multiple emails each day for room up gradation. The heater was not working, had to make many calls to fix it, I not only hate their rooms but also their bathrooms as if you are in a plane. The only advantage you have in this hotel is , its walking distance from Times Square.