Helpful staff, aging and disappointing facilities
So, apparently this is what a Ritz is these days. I haven't stayed in one for a while, but was attending a conference based in one so gave it a try. It only served to reinforce my stereotypes. I continue to prefer Four Seasons, Hyatts and boutiques. This is a hotel for people who like frumpiness and appreciate the overly-dramatic, intensive type of service. 
For the price (and given the hotel name) the room is shockingly simple. There is a surprisingly small flatscreen TV. I had to move furniture to plug in my phone near the bed. Actually, good luck finding any power outlet that's not on the desk. The clock radio takes CDs (!) (there is no cord to plug in an iDevice). To its credit, the bed is very comfortable. 
Internet service was ok. It stopped working a couple times, but quickly came back. Speeds are what you'd expect (poor). 
The bathrooms were nice, but they didn't provide any amenities outside the usual. Also, the products were generic in plastic tubes. I expected more (eg, bliss/kiehls at competitors).
It has the usual over-priced breakfast; however, the order was delivered incorrectly (which they promptly and apologetically remedied). The bill was also wrong - the hotel added valet parking when I didn't have a car. The $8 bottled ice tea for sale on the bedside is a nice touch (well, $10 when you add taxes/fees)...
The service is great - staff was very helpful with a few specific requests. However, personally (guessing this is generational), I can't stand the over the top style of service they use here. It's stuffy and formal, annoying and uncomfortable. I don't need to wait for you to walk around the counter and bring me somewhere. The handoff from employee to employee. The way they take the door out of your hand to close it for you when leaving a guest room, etc. 
Honestly, I don't get why people stay here. It is a poor value. The exterior is amazing, lobbies are nice and staff is friendly. However, the rooms are aged and simply functional and way out of sync with the pricing. With a solid renovation this could be a 4-5 star hotel again.