It's Basically What I Expected
It's a big ol' hotel in the middle of Times Square. If you want to be in the heart of Times Square, this is THE place...literally in the middle of everything. The staff was friendly/accommodating and my kids loved the glass elevators. 
Based on other reviews I found here on TA, we requested a “Times Square view” room on the 25th floor. They were unable to fulfill the request and put us on the 35th floor. Although we had a great view of the hustle and bustle of the city below, I think the 25-30th floors would provide a better view. The room was quiet – no noise from adjoining rooms or from the madness on the street below.
I was surprised that they did not have a refrigerator in the room. I called the front desk thinking that it was hidden somewhere and they said they only provide them upon request…so I requested one and they delivered it in about 10 minutes. 
I only have two complaints about my stay….1) the staff needs to do a better job of checking the corridors. Somebody a few doors down put a pizza box and small trash bag in the hall and it sat there for more than 12 hours. Another guy pushed his room service cart in the hall and it sat there for over 10 hours. I’m wondering how many hotel employees walked by this and consciously decided to do nothing…must have been several. 2) The service in the bar/restaurant on the 8th floor is terrible. The food was pretty good, but it took 40 minutes to get our food (a couple of burgers) and the only time our waitress came to our table was when she took our order (somebody else delivered the food). No drink refills (she probably could have sold me a few more cocktails if she stopped by our table), no salt/pepper. I had to hunt her down to get our bill…and for the first time in my adult life, I only tipped 10%.
We’ll probably stay somewhere near Central Park on our next trip to NYC, but would not hesitate to recommend this hotel to those looking for a Times Square experience…just ask for a refrigerator when you make your reservations.