Mildew and Bed Bugs
I have never had quite an experience like I had during my 2 day stay at the Menger Hotel. The first room we were assigned smelled of mildew. We called down to the front desk and after much persuasion the manager agreed to move us to a different room. We were moved to the room next door. When the manager came up to "assist" in moving us to the second room he refused to go into the original room. He said he found it hard to believe that any of the rooms smelled and perhaps he will smell it later after we requested several times for him to smell the room. The second room we were moved to had a very distinct chemical smell. After settling into the room we found tiny ants around the vanity by the bathroom. Once in bed also found a few small ants in the bed. The next morning we attended the Sunday bruch, food was delicious. Tried to find out what kind of coffee was served at the Columbia Room and was transfered 6 different times and finally told that the staff did not have enough time to find out what brand of coffee was served. The second day we had gone shopping. I had asked the front desk to hold our purchases while we took a horse carriage ride and the desk attendant rolled her eyes and looked at her manager. The manager graceously approved for us to hold a bag at the front desk for 30 minutes. Sunday evening we called to ask if it was possible to have a late check out of 1pm and was informed that they do not offer that service either. We were told the hotel was booked to maximum capacity, during the ENTIRE stay we did not see another single person on the 4 floor and never once was there a line to the front desk or restaurant. The following morning we found the coffee in our room was not replenished. We asked for some coffee and was told they had ran out, there was not a single serving caffeinated coffee in the entire building. Later that afternoon after checking out I found I was covered in bug bites all in straight lines that amazingly resemble bed bug bites. The staff was not friendly or helpful, this was not a pleasant stay.