Poorest
I made a reservatiionon 11/12 for the Palmer House for 11/21. I never received an e-mail only a confirmation number. Big Mistake! My family and friends had a great weekend planned until I called to reconfirm my State St room view. Misha (front desk)told me that I have a reservation but not at her Hilton hotel. My res. is for the Michigan Ave hotel. She said that they had plenty of rooms at the Palmer House with double beds for $129. Not to worry. I paid $148. she said she could book me, but not cancel my res. at the other hilton hotel. I would have to cancel with them. Hopefully I wouldn't get charged a cancellation fee I was transfered to Sylvia (Director of Reservations) who just appologized and said they only had rooms at the Palmer House with one king bed. But I told her that I needed a room for 3 adults. They offered a role away bed and that they would lower the price to $134. How confusing since Misha said room rates for 3 were $129 and that they had plenty of rooms with two double beds. After waiting 1.5 hours for Sylvia to call back with info about a room with two double beds I called and spoke with Kelly Walsh (Assit Director) who just apologized and said Sylvia was working on it. It had already been two hours since I first found out that I didn't have reservations at the Palmer House with a State St View. Why would I request a State St view from the Michigan Hotel location. My holiday was ruined thanks to Hilton. I ask to be refunded without paying a penalty and Kelly Walsh said that she could not give me a cancelation number but that her name and word would be enough. So I ask why would anyone every stay at any of your hotels again? They couldn't find me a room yet they had rooms available. I book another Hotel.