Disappointing Stay
This hotel was ideally located across from the Ferry Building with restaurants, shops, and public transportation available in every direction. It was walking distance to the Wharf and AT&T Park for a baseball game. The atrium although dated was clean, light and airy. The room was small, non descript and in need of updating. The service marginally acceptable. Our issue began when we arrived near 6:00 p.m. and were told our room wasn't ready. We told the front desk we really needed the room since we had tickets to a 7:00 p.m. game and had been on the road for 7 hours. We even offered to have housekeeping return to the room, if needed, after we had freshened up. He informed us he'd check with housekeeping. He disappeared into an office, reappeared and told us it was ready. (We booked a room with 2 doubles). We were sent to a King room. I called front desk and was advised that we were "informed" by the gentlemen who checked us in. After discussions, we were provided a cot for my 14 year old. They made it up by discounting our room rate. When we finally settled in for the night, we discovered that one of the lamps was not working. In the afternoon after checkout, I received an email that "our room was ready." I was alarmed and called the hotel immediately. I advised the woman on the phone about the confusing message. The woman's reply was it happens sometimes -- it was a glitch in the system. The rates at the Hyatt Embarcadero is not cheap and not worth an old shoebox of a room with mediocre service. There were no bathrobes or cushy slippers for guests. WiFi was extra and parking was $57/night. A glimmer of good service and attitude may be found at the Concierge desk and the housekeepers. SFO is a small walkable city with a good transportation system. I don't think the premium rate is worth the location. There are a bevy of other hotels to choose from with perhaps more personable service.