Great Location, Good Hotel, Poor Restaurant Service
The Hyatt Regency Philadelphia at Penn's Landing was conveniently located for the historic district of Philadelphia. The room was good, clean, and the beds were comfortable. The closet space in my room could have been bigger, okay for 1 person, not great for 2. The Hotel staff were friendly and helpful. My biggest complaint was with the Keating River Grill Restaurant Service. It was horrible! The food was very good, but it was offset by an unattentive waiter. We arrived in the restaurant onTuesday evening 8/07, and ordered drinks. It was at least 20 minutes before we even saw water or any of the drinks that we ordered. We then ordered dinner and it took awhile until it got to our table but the food was good and hot. We had no service during dinner. It was as if we were at a buffet on our own. No one stopped to ask us if we needed anything, refilled our water or drinks, or asked how our dinner was. When we finished dinner, we waited at least a 30 minutes before we finally flagged down a different waiter and asked for our check. Our waiter was no where in sight! We could have walked out but did not. There was no concern that we waited so long. Not even an offer of a complimentary drink or dessert for our inconvenience! Needless to say, we paid, and never went to the restaurant again during our four day stay there. Although the hotel and other staff were good, it would take more than a free dinner to come back to the Hyatt at Penn's Landing in Philadelphia. I don't like being ignored if I am a paying customer who is also staying at the hotel.