Beautiful hotel. Hospitality needs improvement.
Absolutely stunning hotel in a great area of town. However....front desk was rude and hard to understand. Elevators were painfully slow. When made reservation, told WiFi was included, then found out they charged $15/night, so was thinking a little bait & switch was going on there (they did compenstate me, but had to fight for it). No ramp to haul luggage up to lobby/elevator.... must go down below lobby to use ramp. Restaurant/lounge is overpriced and service was absolutely terrible. Housekeeping only came to our room 1 out of the 4 days we were there! That is just crazy. Rooms were more spacious than anticipated - small bathroom, but that's expected in NYC. Decorated nicely. Was looking forward to the rooftop lounge - only it was closed for the season. The restaurant closed at 9pm (kind of early for a city that never sleeps). Advice: Don't take the town cars that wait outside the hotel. Taxis are a WAY better deal. Despite the poor service, I gave this a "average" due to the great location and the ambience. It would easily be a 4-5 star hotel if it wasn't for the rude desk staff and wait staff. (FYI - we found the most helpful workers to be the doormen and the janitors, so not all of those working there were rude.)