Lack of Customer Service
There were several situations (requesting two doubles instead of a king which they said they didn't have for our entire one week stay and then did?, lack of room cleaning or garbage removal even though it was overflowing, asking for a rollaway - told yes then no, exiting the parking garage where they took my roomkey and if I hadn't thought to get it back we wouldn't been able to exit, having to request the $5 for not having room cleaned every day and then they were not happy to talk it off our bill, etc.) where it did not seem the staff listened or did what they promised. Interesting hotel, convenient location and if reception/desk staff actually paid attention and cared would consider staying there again. Glad there are a lot of other choices in the Denver downtown area.