Over Priced for the Service Received. Don't Pay w/cash they dbl charge.
We held a Corner Room for $339.00 (1 night 8/18/12) room 901. "No Toilet Paper" Seriously ! The bathroom door latch was broke... we had to jam a towel in the door and use a trash can to hold it shut ?$339 ? . But that's not the worst of it. We used a debit card to hold the $100 deposit required for check in. We checked out paying cash amount of $389.00. The $100 was to be returned on debit card. Well, we now find out by going on our checking account (overdrawn) that the Hotel took $489 out of my checking acct. They are holding it Hostage up to 30 days. WE PAID CASH!!! We called Ken (Manager) and his reply was it's policy to hold the full amount of the room and deposit . So for a month I pay double for the room. He stated it was in the small fine print when we checked-in. It should be Verbally said to the guest !!! Not everyone has an extra $489 to give to the Casino for an extra month. Plus waiting an hour for the elevator on Saturday to get to the 9th floor was awful. I DO NOT RECOMMEND THIS HOTEL. If you stay there take toilet paper and a door knob. Far from good customer service I want my $489