Not world class as expected in NYC, over priced and overrated
Check in was haphazard , the reception under staffed. Not a smile on anyones face to welcome a guest in the pouring rain. The room was ok, bathroom tiny and ill planned. Only 1 pillow per person ( common thats unheard of), 1 extra in the closet. 1 bathrobe for 2 persons.
The house keeping staff kept calling or knocking inspite of DND on my room, Room service food was burnt and totally unacceptable for the price. Around 50 usd for a club sandwich which was just terrible. All staff hovering around for tips, inspite of high service charges.
The concierge David was rude and not helpful. Much prefer to use Yelp or NYC guide than ask them for recommendations. No breakfast included in room rate of more than 400 USD per night.
All in all a lousy stay except for the brilliant location of the hotel. Would much rather stay at a Holiday Inn / Days Inn coz there u know what to expect for the price paid.
New York palace was very disappointing.