Beautiful hotel but expected more from service
The hotel is very beautiful, you have an amazing view from the city and the whole room has Fendi furnishings. The location is also great to walk around, great restaurants and shopping but thats nothing new for me since I used to lived in Soho when I lived in New York. The only down side of the hotel for me is the service. I don't had anything special to complain about the service just the lack of it . I like to be pampered specially when I'm paying $800 a night. I have received better treatment in the four seasons and even the W. They didn't help my husband with his luggage or called us a taxi, it was like we weren't there. I'm not sure if it's because we are both young under 30 but it was definitely the worst service for this type of hotel. I'd recommend the hotel if you're in a business trip but not for a special occasion.