bad customer service
Clean rooms, and charming place overall. Unfortunately the staff and concierge service is not up to par. I wasn't needing exemplary service, but a common urge to please a client is expected when paying $300-$400/night in NYC. I travel often (for work, and pleasure at times) to NY and was surprised to find the front desk staff so unhelpful. I needed a cab, and they told me I'd have to walk blocks to hail one. The door-man got me one to the airport upon departure, to which I find out was $20 more ($75) than the normal fair to LaGuardia ($55). I was meeting a colleague for lunch at a local place in Chelsea- the concierge told me I should have called to find out where this place was, and that he would have to do research to find out. I couldn't believe he acted like I was putting him out for asking him a simple question. I thought that’s what his primary job was... to please customers staying with them, and answer questions they need.
I suggest Kimpton Hotels has their lobby staff at INK48 trained at the level they do their other NYC hotels. I've never felt so uncomfortable asking a simple question to the front desk or concierge at any hotel I’ve stayed at, as I did at INK48.