Good stay, but bad housekeeping
My husband and I stayed at the Red Lion for a week, partly for a business convention and then we stayed a few extra days for a little get away. My first impression of the hotel was that it modern, clean and well appointed. The location could not have been better. I arrived from the airport by light rail (my husband arrived for business a few days before) and the station was only 2 blocks from the property. A very easy walk, even with a suitcase in hand. We were given a room on the 19th floor with a beautiful view of Puget Sound and the Pike Street Market. The hotel had been recently renovated so the decor was new and fresh, the lighting in the bathroom was wonderful for putting on makeup, and the large flat screen TV had a large variety of channels.
The issues I had with the hotel began that night when we went to bed. The sheets were obviously too small for the king size bed, The bottom sheet would not stay on. I woke up several times during the night and had to pull the sheet over the corner of the mattress. My husband said it had been like that since he had arrived. The next day when I returned to the room after housekeeping had come I noticed that the nightstands had not been wiped down, I could still see water marks from the glasses that had been placed there the day before. The sheets were still "short" and we were not given new shampoo or conditioner. These oversights continued each day. The third day when I returned to my room after lunch, the door to the room was left open, even though housekeeping had left the floor. I noticed the coffee mug that I used had been wiped out and replaced rather than washed (there was a chip on the mug so I could tell it was the same one). Dirty glasses brought up from the bar were left, dirty towels were left on the back of the toilet even though they left clean ones on the shelf, they left no soap, no bath mat, and again did not wipe down any tables or the bathroom counter as far as I could tell. We complained multiple times, but nothing got better, The only improvement came the 5th day we were at the hotel when we finally got sheets that actually fit the king size bed, Why they don't put the proper size sheets on every day I don't understand. These things may seem petty to some, but the hotel is not "cheap" and I have had better housekeeping experience from far less expensive places before. Our concerns seemed to fall on deaf ears. The folks at the front desk took our information and a housekeeping supervisor came up, but nothing changed.
I may choose to stay at the Red Lion again, but there are plenty of other hotels in the area that I may be more inclined to check out next time.