Will NOT be back...
Had I not had a bad experience with one of their staff I would have probably only rated this place a 2. A 3 would have been pushing it and would be worthy but only because of the location and available merchants in the immediate area. This is as about as bare of an extended stay hotel there is. No plates or silverware for the kitchen, no extra trash bags, 1tiny bar of soap, tiles in the bathroom floor were cracked and mismatched, uncomfortable chairs, towels are the worst quality I've ever experienced and the bed is lacking just about everything but "plastic pillows" which make for a very uncomfortable rest. I would describe it as barracks-like. The "free" wi-fi worked well most of the time and they offer a lot of TV channels but that's about it. When I arrived and for the first few days I could only smell insecticide spray and cigarettes. They do try to mask it with air conditioners in the hallway (I was on the 3rd floor). I'm assuming I just got use to it because after a couple of days I couldn't smell anything. Which brings me to an incident on my 5th day. I had a friend visiting I hadn't seen in 3 years. We were talking and laughing when someone knocked on my door "identifying" themselves as the Courtesy Officer. Being cautious for numerous reasons I opened the door slightly and asked if we were being too loud and then apologized. He in-turn said no, that he smelled something coming from our room (he wouldn't say what even when we asked but he just kept insisting we knew what he was talking about). Neither my friend or I were doing or smoking or creating whatever odor he seemed to smell. He became rude and belligerent and insisted on coming in the room to check it out. At one point he asked us to promise not to do it again...it was almost comical. This made us only more concerned because we truly weren't doing anything nor could we smell anything! After arguing and refusing to allow him to enter the room (mind you he doesn't even appear to be a hotel employee but for some cheaply made name tag) he said I would not be allowed to extend my stay and believe me, I was ok with that! I did not feel safe at that point and hardly slept. I also called the InTown Suites Guest Concern Line to complain on the night of the incident but didn't get a call back until 2 days later. I ended up checking out a day early (losing a night I had already prepaid for). I wanted to complain to the Manager, Joe, but he was busy with incoming customers. I also noticed that the maintenance man was the "Courtesy Officer". Good news is it was a nicer and real Extended Stay hotel at the same price with much better amenities. I did speak to the Area Mgr/GM but I highly doubt anything but slap on the hand to the very discourteous Courtesy Officer happened. In the end I did discover that he really worked at the hotel but that doesn't excuse his behavior or error in bad accusations. The only other thing I noticed which was odd to some extent was a large family moving in a 2:30am. They had a ton of their own bedding in tow so they must have been forewarned about the linens.