Five Star Hotel with One Star Housekeeping
First time in the Mandarin New York after getting tired of the Trump but still wanted a park view. 
Pros:
Lovely room (premier central park view suite,) great front desk and prompt service.
Cons:
Light burned out in the bathroom, in room fridge was warm and not cooling. All minor and annoying, but the topper was when my wife complained that the bathrobe smelled like someone else. I put mine on, put and found a condom in the pocket (unused.) They had never cleaned them. It made me look closely at the sheets and wonder if anyone is managing housekeeping.
Fail:
I filled out the "how was your visit" guest survey and as of now, two weeks later, never had a response from management.