"Expected a great deal more..."
I was looking for a nice hotel near Northwestern School of Law, the Navy Pier, and nice shopping. This hotel appeared to have a great location for our needs. While reading other's reviews I expected the same sort of experience. Upon arrival we found the valet/belman to be rather disorganized. We ended up carrying a couple bags each as we were concerned that our luggage was not being tended to. The young woman who checked us in was polite. We were given our keys and discovered that there are only 2 elevators for 29 floors! We found this surprising and it became wearying by the end of the week. The first room we checked into had broken shades which we did not notice but housekeeping must have known and reported it. We discovered it the next morning after unpacking. We did not want to stay in a room where we were unable to open the Roman Shade. The decor was very nice. The bathroom was tiny and had a tub with shower.The following day we were moved to another room. In this room, the telephone next to the bed was broken which required 3 visits from Engineering to alleviate the problem. The room we decided to stay in, we later discovered has a broken safe and they said it will be weeks before it is to be repaired. This meant carrying our valuables with us everywhere. They did not have safes at the front desk for guests to use. I was ill part of the week so I did not have housekeeping come everyday. However, one night I requested 4 towels as my husband and daughter needed fresh towels and face cloths and I had a doctor appointment and needed two myself. We also did not have extra toilet paper in the room. I called and asked for 4 towels, 4 wash cloths, and 2 hand towels. They sent 2 towels, 2 wash clothes and 3 hand towels and one roll of toilet paper. This was frustrating! I take the time out to make a call and they ask specifically how many we need then ignored our request without an explanation. Now, to the beds. The king size bed was comfortable. I asked housekeeping for an extra blanket and an extra packet of coffee (she hadn't replenished what we had used) , and creamer. She hunted threw a sack and found a packet of coffee. She did not speak English so communicating with her was somewhat difficult. Now, the sofa bed is not comfortable. One can feel every bar across their legs, back,, and neck. The linens for the sofa bed were "old" and far from fresh. We asked the housekeeper to change the linens on both beds. This was our third night. She seemed displease by our request but they did need to be changed but she did not change the pillow cases. I specifically asked her to vacuum our carpets. She did a very poor job just running quickly in front of the sofa and a sparse job around the king bed. Every time we need ice we must call 0. They then pass the message along. Same for any service; it all goes through 0 and is then passed along to Room Service, Valet, Housekeeping, etc. I hated bothering the staff as I felt I was bothering them. They were not our right rude but short and aloof. It made me feel uncomfortable. I had a problem with a tooth and needed a crown replaced. I called the desk and she said, "Oh, yes, we can provide you with a name. Let me call you right back." A man called and said they didn't know anyone. It was almost like they were trying to be rude. We spent Tuesday looking at other hotels in this vicinity
and are determined to find one. Our daughter will be in law school for three years and we will be visiting often. I wish we had experienced the polite staff that others have spoken about. Honestly, it was not the broken safe or having to have someone come and repair a phone three times; it 
was the total lack of interest or kindness in their tone of voice. We were charged at $200.00/night + taxes and $52.00/day for parking/valet. I hope that you update the hotel and replace the things that are broken. At this price our telephone should be in working order as should our safe. Ice machines on each floor would be quite helpful as would juice/soda machines. Just try a little kindness...it goes a long ways.