Belligerent Manager
This hotel has a deceitful ambiance. We stayed for 3 nights and the shower drain was clogged the entire time! When we asked to be moved to another room, the night manager on duty CURSED at us and refused to change our room. He walked away and left us unattended for over 30 minutes! Unbelievable for a hotel of this stature. With clogged drains and frayed towels, etc the Excelsior is definitely overrated. For us, it's never again... a belligerent staff is the nail in the coffin:( Management, pay attention "Mr night manager" is single handedly ruining your business!!!