Where is the shuttle and why can't I read my bill?
Had travel plans changed at last minute and needed to grab a hotel for the night. I had stayed here before and didn't have any issues. Travel agent made reservations and I called for the shuttle, twice, and it never showed up. 
Shuttle from another Hampton Inn, Eastgate, was at the airport so I asked if they went to the airport location. She said no and told me that I was in the correct place for the airport location shuttle. I told her I had called twice and in 30 minutes no one has came to get me. She told me to toss my bags in the van and she would drop me off. Guaranteed I will do business with her the next time I am in town. 
As for the Hampton Inn Airport the room was clean and quiet, had no issues with the hotel other than the shuttle and my bill was not readable. When I checked out I told them I couldn't read it and they knew it and still put it under my door. There are no good places to eat within walking distance except the Hilton Garden Inn restaurant and a McDonalds (don't really count it).
The difference between most hotels is only the service when it comes right down to it and they let me down twice. I will give them a poor rating because there is nothing wrong with the rooms but there was with the service and both items I took issue with was due to not giving a darn and only in the control of the hotel. To add insult to injury I am the top tier with Hilton Honors so you can see what that means!