Overrated, Smelly and incompettent
I waited 45 minutes, no joke, to check-in, the staff were indifferent to the wait of mine and fellow guests. They displayed no sign of adequate training of the hotels processes or even a hint of customer service. I had booked a King size bed, but told they only had single beds left, so much for booking in advance. They did suggest that I could contact the manager directly to see if he could help. A message was left for the manager, but along with the hotels customer care policy, have not heard from him. Our company uses this hotel, but they will be redirected elsewhere. I won’t start on smell and excrement of dogs, as the hotel has a broad policy of dogs staying in rooms with their owners……..