Central Location, Clean and Good Service
We recently stayed in a suite for a personal weekend. The property was centrally located to restaurants, shopping and entertainment. Our room and the common areas of the hotel were well-kept, clean, and tastefully decorated. The bed was not as comfortable as we have experienced at other Hyatts of similar category. The fitness center and pool was rather large and well-equipped for a Hyatt. The only downside to the fitness center and pool during my stay was that there were a large number of unsupervised children playing on the gym equipment and in the pool area. I think the high number of children was due to the fact that the city's winter lights festival was going on during my stay. From a liability perspective and to ensure that adult guests weren't bothered, I think management could have done a better job of asking unsupervised children to leave the gym and of enforcing the "adults only" pool hours.
The service was good--everyone was friendly, responsive and accommodating. They did a good job of recognizing my Diamond status on check-in. The main criticism I have about their Diamond amenities deals with the breakfast. My partner was sick during our stay and so we asked the front desk staff (who conferred with their managers) if we could order our Diamond breakfast to our room. We were told that we couldn't order the breakfast to the room and that our only option would be the offerings in the Regency lounge. The Regency lounge breakfast was basic with no hot offerings. Management should revisit their policies on how they treat their most loyal customers. Allowing Diamond members to have their breakfast delivered to their rooms would go a long way in making their most loyal customers feel more appreciated.
Because the service and property met my base expectations for a Hyatt Regency, I gave them an average rating which I think is quite fair given my experience with various Hyatt properties. Overall, it was a nice stay and we would return, but not on a weekend when the hotel will be overrun with children.