Avoid this hotel
The positives - friendly staff
The negatives - 
1. No parking allowed in front of hotel; ergo, no valet, 
2. No luggage carts or bellman to assist in carrying luggage to room
3. No luggage rack. Had to use chair as a luggage rack, ergo, no chair
4. Unsafe room – locking mechanism is inoperative
5. In-room safe is laying, unsecured, on the floor 
6. Electric outlet in bathroom is inoperative
7. Only one washcloth on 1st day – was told by housekeeping that they had no more
8. Toilet continued running
9. Towels are rough – not to 3-star standard
10. No shower caps
11. No shoe shining cloth
12. No recycle container (single trash can only) (may not be a requirement, but is typical in 3-star hotels)
13. No morning newspaper available – was told to go to Hyatt Grand Union, a competing hotel
14. No robes
15. No pen or pad (may not be a requirement, but is standard in 3-star hotels)
16. No channel guide available (for 43 channels). Had to ask the desk twice. Stated that housekeeping would bring it up. Never did. Had to go back to the front desk to retrieve it myself.