New England Invitational Bowling Tournament (NEIT 2012)
When I first got to the hotel, there was no air conditioning. The front staff asked me to check the wall mounted heating and cooling controller. The was no power. After being laughed at on the phone, I was told a hotel technician would be there in about 10 minutes. I asked for another room and was told "we are booked". The technician never showed up, I spent the night in a room with no ventilation and listening to the traffic as the corridor windows remained open all night. Easy for criminals to gain entrance to the hotels through the first floor windows. 
The next morning, I confronted the staff and was quickly over taken by people checking in. 
VERY dissatisfied with the staff and the unprofessionalism of the Ramada staff. I spent 139. per night. I went back to my room determined to have air conditioning, so I unplugged the wall unit and plugged it back in. Something reset and I had air conditioning for my second night. 
I honestly thought a technician would come, or at least have the front desk call my room. I was wrong. there is no customer service in customer service at this Ramada.