What a disappointment!
Very disappointed in this stunning looking hotel. It looks so wonderful inside - but the staff were pretty unhelpful, very snooty, and they all looked very unhappy (which is always a great clue about well/badly a place is run).
Just a generally glum vibe and poor service throughout (I think this is the only hotel I stayed in on my tour of the Eastern USA who HASN'T sent me a customer satisfaction survey...says it all too doesn't it?