Exceeded our expectations!
Stayed here for three nights while visiting a college with my daughter. The hotel is huge (attached to the convention center.) The front desk staff, bellman, consierge and ladies in the coffee shop were all very nice and quick to please. The room was large and had a nice view of Lake Michigan. 
If I had to give any cons it would be that I spent a lot of money taking cabs back and forth to this hotel. It is not in a great part of town and we were advised not to walk to bus or trains. The only other comment would be that they do not have safes in the room and I always take advantage of that amenity when offered. I am not comfortable leaving my laptop unsecured.