Good customer service, but room had bedbugs
My boyfriend and I stayed here on Sunday. We stayed here on our last night after being at the Hilton for a few days. There was no availability at the Hilton for our last night so my boyfriend found abv online and it was in a close distance to the Hilton, which made it easy to move our luggage, and not worry about walking far or getting a cab. The reason I am giving it an average rating was because the experience overall would have been very pleasant, had it not been for the bedbugs in the room. I do know that this can happen at any hotel, like the Hilton, so that being said, the conditions of the room were still not the cleanest, but also not as bad as some people have mentioned. Some of the towels did not look like they were in the best condition as far as cleanlines goes, but as soon as I asked for some other towels they were given to me at the desk without hesitation. The manager at the desk was VERY helpful in telling us about the area, best places to go, and even gave us some tips on the best routes to take. I wish I had checked the bed because I had found some black specs(?)thought it was dirt) on the sheet but we cleaned off the sheets, not thinking to ask for a new room over that. I deeply regret that now. My whole body is covered in bed bug bites, extremely itchy and uncomfortable, I havent slept since I was on the plane home Tuesday morning. It is a very miserable experience. I did some research and saw a doctor and learned those "black specs" was what the bedbugs leave behind after feeding..greaaat. Anyhow despite that, if they can get the bedbug condition under control and up the cleaning service I would have had no problem at all with this hotel. It should be expected that not everything would be perfect when you are paying a lower price than the nicer hotels like the Hilton. The breakfast was fine (I enjoyed the muffins despite some other bad reviews about the breakfast options)and it is a smaller hotel so you cant expect a four course free breakfast. We were able to store our luggage the day we were leaving so that we could go out and do some more exploring, also arranged for a shuttle to pick us up and take us to the airport, which was convenient. Like I said I thought the customer service was nice and the improvements need to be made in regards to cleanliness and pest managaement. Also, read in one review that also experienced bedbugs, that they noticed the mattresses were from the marriott. I hope this really isnt true, because it is a known fact used mattresses contribute to the bed bug infestations. Please work these things out if you want to have good customer satisfaction and better reviews. My boyfriend spoke to a manager and said they would give him a refund, he seemed to be used to this happening so I hope they do follow through in the refund for our troubles.And clearly if you do any looking into the location you will know its not the best area, but we had no problem whatsover with it (just dont go walking alone at night.)The homesless people are all around the city and they are harmless.