Typical Westin - Location Not Great
Westin just remodeled this old Helmsley hotel so everything is fresh and it all works...but there's nothing special about it. Ear-splitting techo-pop greets you in the bland beige lobby upon check-in - maybe the Westin wants to be a hip, groovy W? The rooms are contemporary, neutral and masculine with the usual great beds and nice showers, although my husband commented that someone who doesn't shave must have designed the bathroom lighting. Wi-fi is $14.99/day. They do have coffeemakers. The mini-bar has a scolding message on top that if you open it to store your own food in the fridge, you'll be charged. Plastic cups and lack of newspapers are a turn-off in something at this price point, as is the location. "Grand Central" is a misnomer. The station is a hike across three long blocks and there's nothing much in the neighborhood unless you're doing business at Pfizer across the street. At least there's a nice coffee/breakfast takeaway place next door. We ended up taking a lot of taxis because the subway was such a hassle (and at other hotels, I like taking the subway). As of October 4th there was no restaurant or bar - this wouldn't be a problem but this is a neighborhood devoid of bars and eateries unless you hike down to Grand Central Station. The facade is also still under construction. I'm a Platinum Starwood Preferred Guest but do prefer Kimptons now because of the free wi-fi, rooms with personality and style, newspapers, free morning coffee and afternoon wine. Why do cheap places such as Comfort Suites give free breakfast, wi-fi, fridges and coffeemakers while the "five-stars" fail to meet their customer's needs? Go figure....