Disappointed
A friend of mine recommended this hotel to me but I'm wondering if we were indeed at the same hotel! There is NOTHING special about this hotel. We typically stay at the chain hotels but figured we'd try a "boutique" hotel. We expected a little more personal staff and facilities that were above and beyond. Herein lies our disappointment. This hotel is just ok. The pool area was always a mess with towels everywhere, no matter what time you went. The photos of the pool were disappointing, there is no waterfall. It's mostly shaded so if you want any actual sun, you have to be creative. Breakfast was a huge disaster. I counted at least 10 people in line to make waffles the first morning, each person takes about 3 minutes, so if you are willing to wait 30 minutes, then you will be ok. The juices were warm, the ice was melted, the eggs were cold with no flavor. The second morning we went down and they were out of almost everything. Breakfast is served until 10 and it was 9:15. No eggs, no bread, no bagels, no spoons. Also, if you stay here and get a room that faces the lobby, be prepared to wake at 7:00 a.m. to the sound of the waffle maker beeping constantly. We were on the 5th floor and could hear it. The sound carries in this hotel. The slamming doors are extremely annoying! Housekeeping was lack luster as well. We were staying 3 nights so I didn't expect a whole lot, but they didn't even bother to tidy up the bathroom counter or any other countertop in the room. The only good thing about this hotel is the location. The Alamo is about 10 steps from the back door. The Rivercenter Mall is also across the street, with easy access to the Riverwalk. So this was a positive, although it had nothing to do with the actual hotel. There are several hotels in the area that offer the same conveniences. There is a bar in the hotel, there was never anyone in there that we saw so I cannot give an actual opinion except that it was vacant. We will stick with the chains from now on. Happy traveling!