Location is the redeeming factor
Stayed 6 nights and the location close to Times Square is brilliant. The room was standard Queen and clean. Housekeeping each day was of a high standard. First issue was the snotty reception as we had the cheek to arrive from the airport half an hour before official check in. We were told that we would be "allowed" to have our room in a very condesending manner. Second issue TV did not work, took over an hour to have someone appear. Third issue was being charged for the minibar as we took items out and placed them on the counter to chill our own wine. This was refunded without an issue (we do understand about the scanner in the chiller automatically charging this), but we were then reprimanded by reception for daring to use the hotel chiller for our own purpose. It is hotel property for storage of their items, not for us to use as a fridge. EXCUSE US!! Final issue was last morning when all the electricity blew in the room leaving us in the dark while we were showering. Took two calls to reception and an hour for someone to come and rectify the issue. SERVICE is always the make or break people and at the tarriff for this hotel I do not expect to be treated like a nuisance.