scary experience
as part of my company contract which has it's employees stay weekly at this hotel, I stayed in july, room 420 and woke up at 0500 with bite marks all over my body. Not just a small batch but serious clusters down my legs, all over one thigh and all over both arms and areas of my chest. These were serious enough that after day 2 I contemplated seeing a doctor due to the severe (severe) reaction I was having. When I showed the pharmacist, she was horrified. The morning I came down to check out the clerk Antoninette and Tiffany were extremely defensive. I had a coworker standing next to me when Antoniette didn't really care to see the bite marks that were incredibly obvious but instead the first thing she said was "this COULD have been something else". Tiffany followed with "we don't have beds! (we're both thinking she means bed bugs) but she repeated 3 times "we don't have beds!" and finally after my coworker looked at her like she was insane, she further explained "we have tempurpedics so they can't get bed bugs" (seriously?..what about the bed frame, carpets, linens?) Three days later I had to stay at the hotel per our company contract and spoke to the manager Vince who listened without reaction and the explained they had been informed about the room, visually checked it and had the exterminator come out and fumigate it. When I asked for a copy or to see the report he said it was "at the corporate office and would not be released to view".. I also told Vince I didn't appreciate the diagnosis of the staff or any imput at all, I reported a room and didn't need a barrage of defensive and in the case of Tiffany, aggressive comments to me personally. I would like to know, first of all, why would the front desk staff be SO defensive if all I was doing was reporting the room? Why, if a person stays there on a weekly basis wouldn't they want to put the guests mind at ease and let them read the report? Personally, I do not believe the room was fumigated but it would have been smart to allow me that reassurance. After telling this story to another coworker just last night (I am again staying in the hotel) I was told by that coworker that he was asked twice by a employee of this savoy to go on a particular website and give a good review. When he didn't do it the first time he was asked the following week. I have to wonder then how many of this "this is so clean, so wonderful" reviews are legit? I can not begin to tell you how absolutely horrifying these bites are. This incident happened on the 17th and it's now the 23rd and they are still completely visible after I have been lathering on Cortisone. I look like a 12 year old kid with the worse case of acne but it's all over my arms and legs. I have also been told by 2 coworkers that they have seen several men with a large machine going into a room and when asked what they were doing, one time they called it "vent" work...possibly but I would not recommend this hotel after I have been staying in hotels for the past 26 years 8-10 times per month and this is the first time this has happened and last year on trip advisor this hotel was noted for bed bugs. I do now question the reliability of the positive reviews after speaking to my coworker last nice who was asked to right good reviews.