Not worth it
When traveling to Dallas I usually stay at the Ritz Carlton hotel. On this particular trip, the Ritz was sold out so I chose to stay at the Mansion thinking that it would be a comparable experience. In short, I was wrong. The hallways smelled of cigarette smoke. The walls were thin and guests were loud. It was a completely underwhelming experience. From the valet to the front desk staff, every staff member I encountered was completely disinterested. After 4 days of staying there I was still asked by the valet if I was checking in each time I arrived from a day out with my family. Once, my brother came and went three times in the same day and each time he arrived he was asked the same question by the same valet attendant: "checking in?". I find it ridiculous and unbelievable that they can really be that clueless. What made it worse is that I had to drive pass the Ritz Carlton daily and all I could do is stare longingly at the property. "This would never happen at the Ritz Carlton" became the catch phrase of the trip. The level of service, care and concern for the guests was completely non-existent. We arrived some days carrying bags of groceries, our purses and a toddler and not once was offered help with my bags to my room. Sometimes I had to even struggle to open the door to the lobby myself. The only thing the front desk staff went out of their way to do was avoid eye contact. This would never happen at the Ritz Carlton. Never again will I stay at the Mansion. Ever.