Wish It was Better but it just came up short
This is a hotel that is trying to break out to a 5 star - but it just lacks in a few areas. Service is actually very good. And the location is one of the most upscale areas of Houston. But here is the deal --
1. Reservations - even though a call in advance on the day that I checked in to guarantee the type of room I needed (a walk in shower) -- I arrived at 5 pm to find that the room had not been saved for me. The manager stepped in during the checkin process and tried to satisfy me by saying they would let us stay in another room and they would get my requested room ready. What they did not say was that the room they were preparing was not the walkin shower - it just had a shower. (readers please note that because of knee surgery I have to request this type of room -- and even the Hampton Inns and the Holiday Inn's honor these reservation requests) . 
Because of this serious error of not honoring the reservation, I have to mark them down.
Secondly, of special note is the fact that the bed frame had its sharp metal ends sticking out approximately 4 inches which scraped me several times during my three night stay. Thus another deduction.
The two restaurants are exceptional. The upscale one is bordering on four star. (I will write a separate review for Noe, their upscale restaurant).
Another negative - The rooms on the second floor are located very close to meeting rooms which makes for very noisy early morning times on weekdays. The hotel should make amends for this.
Parking - self-parking is an outrageous $16 per night - this in an area of town that does NOT have parking challenges. This is a profit margin maker for the hotel and should be changed. Valet parking is $24 per night., None of this is advertised in their rates.
Service is very good - the staff is friendly and helpful. The facility is clean and updated. There are no problems with is.