New owner has no concept of customer service!
My wife and I visit SF regularly and have stayed in many motels and hotels, some good and some bad. We often wondered how the Greenwich would be, and we found out the hard way. Our key card would not unlock the door when we got back at almost 12 midnight, no problem untill you want to get the manager guy to reactivate it. office is locked up tight,no one comes to the door or window while you ring the bell and beat on the doors and windows for almost an hour. If you go around the corner and knock on his bedroom window long enough you will finally get him out of bed with a pissy attitude and questions asked to you why his card wont unlock his motel room door. And if you ask for any discount for the inconvenience good luck,getting 10% off was like pulling out his front teeth. We will not stay here ever again. This is a noisy location and room 40 does have bugs, itched all night.