Not so HOT!!!
My husband and I arrived at the Hotel Villa Florence, in San Francisco, CA. All was well, We went to explore the city a bit, the conciergie made us a reservation at the attached resturant. We woke up to spend another great day in the city. When we tried to get ready we realized there was no hot water. We called down to the hotel front desk . Their only reply was "yes there is no hot water". My huband had to run down the the local Walgren's to purchase some coffee and pond's wipes so I could at least get dressed. When we checked out I requested to speak to the general manager of the hotel, I was told he wasn't at work today (you would think that with a major problem in the hotel like no running water the general manager might want to show up). So instead I was to speak with Edwardo Aguilar--------- ----------- he explained that since we had prepaid there was nothing he could do for us. I asked for a buisness card he didn't have one, he gave me a yellow sticky note. I then requested my print out of our bill, Edwardo gave me a blank print out with no name, no room number nothing. Thanks Edwardo!!!. We gave up on our plans for brunch in the city and drove home instead to get a hot shower. Nice hotel, Bad management, We will never stay here again. We decidedd to stay at the major hotels who know how to handle any kind of problems..