Sheraton- very disappointing but...
Recently I attended a conference taking place at the Sheraton Hotel. I have stayed in hotels worldwide, but the Sheraton is in a class all its own. We arrived late to the conference and decided to check our luggage and go straight to the conference.
That didn't work because checking each piece of luggage would amount to a hefty fee. However, I've checked luggage all over the world gratis, as a courtesy.
When we checked in we weren't even told how to find the elevator. We had to ask another guest.
I had inquired about a refrigerator, but at check-in nothing was mentioned. However, at checkout I was charged for the refrigerator, and for use of the mini bar for both rooms., and we weren't the only ones.
The only bright spot was Ahmed at the front desk. He took the time to listen to everything, and tried to do everything he could to accommodate us. The Sheraton needs more employees like him.