Don't stay here, too many other good choices in Chicago
My family and I were at the InterContinental, for a wedding last week. The hotel was booked to capacity and obviously did not have adequate staffing on to handle such a large number of guests. There were too many customer service issues to document in this post, but one stands out in particular. Chicago was in the middle of a heat wave and the air conditioner in our room in this older hotel was having trouble keeping the room cool. Just around midnight we called the front desk and they sent an engineer up to check our room. The engineer changed the filter and apologized for the problems we were having. My wife and I struggled to get to sleep in the heat only to be woken up at 4:30 am when the front desk called our room to see if the room had cooled off yet! We were furious. The employee who woke us slipped an envelope with two free breakfast vouchers under our door, which was at least a modest effort to make up for the early morning interruption. The guest services manager also offered an $100 discount off of one of the two rooms we had booked. I normally would have been satisfied with these efforts to appease our dissatisfaction but there were too many other problems with the hotel and the service that we received.