BED BUGS!
We stayed one night in room 307 and upon arriving we inspected the room and mattress thouroughly but didnt see anything. The next morning I woke up and felt something in the bed. When I flipped up the sheets I discovered a bug. I immediately placed it under a glass on the counter and called management. When I told them I had saved it, the disregard made it evident that they knew there was a problem and decided to put me and my family at risk anyway.
Apologies and comping a room will not help me if my house becomes infested and I have to spend thousands of dollars and a countless amount of time to exterminate them. I have stayed in Homewood Suites before and LOVED it. This hotel was no comparison to the others I have stayed at.