A Perfect Stay
I was so impressed by the Sheraton. I stayed from Oct. 30 to Nov. 4, 2012, for a convention. The staff and service cannot be better! A slight problem with the air conditioning setting was corrected at once, with a follow-up call to see that everything was satisfactory. The club lounge was excellent, with continental breakfast and happy hour food, as well as beverages 24 hours. The staff there was also great! Also, despite a lot of people at my convention (Sweet Adelines), I never waited for an elevator! (Which, by the way, have a security feature that requires swiping your room key!) Food and service at the Yardhouse Restaurant in the lobby was wonderful (a bit noisy, but after all, it's also a bar!) Conveniently located, you can walk most places, and there is a free downtown bus that is also useful!
The only thing that was a problem is that there is virtually no cell phone reception in the downstairs ballrooms, nor could I use my cell phone in my room, My roommate had a different cell provider, and she couldn't use hers either. (We were in the Plaza - I don't know about the Tower.)
Also, they even provided me with a humidifier to use!! Wonderful!!
Also, check-in and check out were both very quick and smooth.
I didn't have a chance to try the spa.