NIGHTMARE will never stay at Sterling Hotel again!!!
Stayed at Sterling in order to attend Texas Line dance Jamboree on Oct. 19 and 20, 2012. Room was awful. No telephone-ask for one never received; no clock; no trash cans; no bath mats; no coffee pot; not even water glasses or ice bucket. 
come back late on Friday and of course our key card would not open door! Could not get any coffee at coffee bar as they said no coffee had been made at the coffee bar no less. Could not get breakfast someone shared muffins they brought from home. Thank goodness because this hotel could not help us with anything. Was so glad to get out of there; will never use again. I have stayed at many, many hotels; never had experience like this.