Beautiful views, horrible management.
Since staying at the W Lakeshore in July 2012 I've had to call back three times to resolve ongoing Starwood points and billing issues related to my stay. I would not recommend more complex group bookings (by group I mean very small group, I only booked 3 rooms) as they are disorganized and unhelpful with resolving problems. There are such beautiful views from the rooms but management really needs to get it together over there!