Beware of Cruise Package and Hotel in General
We stayed at the County Inn and Suites Hobby airport January 20th and 21st. We booked 2 separate reservations as we booked the cruise package for the 2nd night. The front desk clerk was rude and seemed annoyed any time I asked a question this continued throughout the entire stay. The shuttle service is a joke. Yes it is nice to have airport transportation but the shuttle will only take you to certain restaurants in the area at 6:00 none of which we wanted to go to or recognized the names. If you want to have a nice dining experience you must rent a car as there is no restaurants close by and this hotel is located in a less than desirable area. The free breakfast is just ok. They had pastries, waffles, toast and 3 types of hot food which were not very good. The cruise package was a nightmare. DO NOT BOOK THE CRUISE PACKAGE. The shuttle was not safe for travel. We were lucky we were not killed on the way there and back. On the way back they lied to and said a shuttle would pick us up under the red flag at 10:00 a.m. The first shuttle drove by us even when we were in the road trying to flag them down. I called the front desk and talked to the same clerk who again was rude and unhelpful. My husband found a 2nd shuttle down by the green flag and was told he would pick us up in 5 minutes. The shuttle then also drove past us. Called the front desk again and got another run around. The first shuttle returns and it almost full. If it was not for the other passengers on the shuttle helping by storing bags by their feet we would have not been able to fit and would surely have missed our flight. After getting settled we had to wonder if this was the right move. A fellow passenger asked the driver if we would have enough gas to make it back his response yes it is only on empty. Then another passenger asked what the light was that was on and was told it is only the check engine light. This van was unsafe to be on the road. The driver could not keep the van in our lane. We almost hit several cars and I was afraid that we were going to roll. They should not offer this service if they do not have the safe resources to provide it.
 I will not stay here again and would not recommend this hotel to anyone. 
 On a side note I took the survey the hotel sent me and got a form email from the manager. I know it was a form letter as my sister-in-law got the same letter. They do not care about their guest’s concerns.