You get what you pay for....
Upon our family's arrival for the weekend, when our room was NOT clean and ready by 7 pm, we waited in the busy lobby. Everyone was so loud, especially the front desk personnel who seemed to like to mention out LOUD the guests' name, room number, and a couple of times I overheard the room rate ($$) they were paying!! Privacy please! And what is with the bellman/attendant/whoever, who assisted us with our luggage from car and up the steps into the lobby? The whole weekend he had a dirty white towel hanging out of his back pocket. Is he changing / checking cars' oil levels between arrivals? Yes, I know this is a downtown Chicago hotel, but was it noisy at night!! When we asked to move rooms we were told "no" due to being sold out. When I asked to speak to the GM sometime, anytime, over the weekend I NEVER got a call or a follow up response. When I asked again, they were surprised "she" (the General Manager) had not called! Never did hear. Oh well, again, you get what you pay for!!