Hilton, memphis
We looked forward to a luxury hotel experience, but were disappointed. We paid extra for the executive level club floor. When we arrived on the weekend, we were told it was not open until Monday. They gave us a voucher for one appetizer in the bar. When it was open, it was only for a few hours in the morning for breakfast, which was okay, and a few hours in the evening. The appetizers were exactly the same two evenings, except the second time they were burned. You can pay for a glass of wine (staff has to go " all the way downstairs" for it and it's $8.00 for a half glass). We had free wifi but had to ask three days in a row before someone finally gave us the code. The hotel gym has old equipment that probably should be replaced. There were disposable head phone covers, but no head phones to use. The room was very clean and the view from the top floor was lovely. In general, we felt the service was poor and it was definitely not good value. We would not stay there again.