The most nasty hotel stuff i ever been
It was my first time in this doubletree hotel in Chicago, i've been in different doubletree hotels before and people were nice but since i checked in at this hotel in Chicago i have notice about that,front desk agents are not rude.... they are nasty.... The agent checked me in,was trainning a new person,i was not welcoming to the hotel... he just asked me for my ID and c.c.
I asked him for internet service.... His answer was...$ 9.95 per day,but he didn't explained to me how that works,he didn't explained to me about the property,about service. I request to get fixed the phone in my room,i'm going to check out today and it didn't get fix.
Next day after checked in i went to the front desk to talk to the manager....She came out with not friendly face and said YES... I was explaining to her about was going on with agents and how rude they are,how come the person like that attending guest and she just stopped me and she said that..... WHAT YOU WANT TODAY? That was a question from the MANAGER to a guest who was complaining. The stuff here when you request something or ask for directions..... The answer is.... no,i don't know,i can't.... I'm not sure what's wrong with this people here but they look unhappy,angry and tired. I just posted it because people read reviews should know what they expect on this hotel,i travel every week to a different cities and it is the first time nobody at the hotel care about my complaint or apologize.