Never Again !!!!!!
My husband and I checked in last Wednesday as part of our wedding anniversary trip. When we got there Lenoire advised us that we could self park for around $22 per night and we assumed the parking was onsite but its a block away so we ended up paying the $30 for valet parking. The room was very nice, but around 6am the next morning they started doing construction downstairs (we were on the 10th floor). When we finally had enough of the noise we decided to take a shower and get out for a little while, but there was no hot water !! When we went downstairs to see what could be done all they wanted to do was comp the parking and I advised the manager that parking wasn't the problem, but that the noise was the problem. He kept asking me what it was that I wanted and I told him that we need something taken off for the room because we weren't advised of the noise when we checked in, but he kept trying to offer us to comp the parking, a free meal or a free bottle of champagne (Lenoire said they didn't have champagne when we checked in and the manager made it clear that we wouldn't get all of the items and that we can only pick one?). After going back and forth the manager could tell I was getting very upset and he had the audacity to tell me to calm down and that I need to be more respectful. We called corporate (who put me on hold and never picked up) and then checked out. Will NEVER go to another Hilton !!!!!!!