Great Location, Sub-Par Expierence
The location of the Marriott is perfect for anyone with plans at the convention center, as the Marriott connects via Skywalk to the CC. Upon arrival this appears as your standard Marriott property, but I noticed a few differences once I had stayed a night. The AC unit works, but not effectively. Even with the drapes closed my room was humid when I returned at the end of the day. The door doesn't fit snug with the door frame, so sound from the hallway leaks into the room. So if there is a big convention involving kids, don't expect to get much sleep, you will hear every door shut that happens near your room. The worst part of my trip was dealing with the late night front desk staff. I had called earlier and asked if there was any Chinese food places open, and they lady said "I don't know". This surprised me, as this is the Marriott, a yes or no was expected. I thought I may have accidently called the Super 8. Later that night I had requested a cab pick me up, as I had tried to walk back to the hotel but my foot problems increased and I knew I shouldn't continue. I called the hotel and requested she send me a cab. I told her where I was (cross streets). I waited 15 minutes and nothing. When I called back she told me they should be on their way. Another 5 minutes passed and I decided to walk to somewhere that I could just catch a cab. I finally succeeded at this and returned to the hotel. Upon arrival I wanted to make sure I shared my situation with the Night Manager. The lady got the night manager and while I was telling him what happened the lady was typing away, hitting the keys as hard as she could to indicate her anger. When I asked her why she was doing that she replied "That's how I was taught to type!". Interestingly enough the manager just stood there and let her go about this way. What a way to treat a customer, and at the Marriott no less. I will not be staying here in the future.