Repeat horrid stays here. No more
Came here three times now with my fiance for business trips nearby. Horrible staff overall, with few exceptions. Rusty dishes provided in these studio apartments, as if you would eat on them or with them.
You must repeatedly beg for basics like soap, do not disturb door signs..towels..
Now it has been three visits where DAILY, the staff mysteriously put down in the computer system that we are "checking out early". ??
Keep in mind, this means the keys no longer work in the door each time, the maids help themselves to the room, barging in to clean what they have AGAIN mistakenly been told is an empty room!!
 I can understand an error of this kind once..even twice. But every single time we are here and on each day? Where does it end?
For us, it ends today. No longer staying here and wasting money on being abused over and over again. Management claims to have resolved the horrid issues when you finally have enough and complain. No such thing has happened. It has and will continue.
Front desk Rep Alissa rudely argues with you, trying to convince you with a nasty tone that her COMPUTER says your dead key works, before reuctantly giving you YET ANOTHER DEAD DOOR KEY/CARD you discover once you've again gone back to your third floor room. Absolutely horrible service!!!
Maintainance Engineer Tim makes sincere efforts to provide new keys and with a smile and apology on behalf of the others, particularly Alissa who is blatantly nasty in his presence. ( he is not her boss, so she apparently doesnt bother to hide her unprofesionalism from even him) He tries. He cannot make up for repeat visits of abusive treatment, cigarette butts piled HUGE and sprawled BROADLY as a repeat smelly eyesore outside of every entryway outside, rusty and filthy dishes in the cabinets...It is a real shame. Never again.
Good bye Residence Inn on Deerpark. Enough is enough.