Son had to sleep in chair all night
My son booked several rooms for himself and office staff attending the ADA convention at the Moscone Center in October, 2012. Our room was confirmed for two double beds (we had the paperwork that confirmed this), but upon arrival, we were informed that the only room available was for a single king bed. As a result, I took the bed and my son slept all night in a chair/chaise. We were told that we could try to change rooms for the second night, but we had classes early the next morning and events going into the late evening, so......he slept in the chair for the second night also. Also, the bathtub didn't drain properly and every time we took a shower, we had to stand in a foot of water. All this for $300+ per night per room....I expect more from a Westin property.