Simply Awful
From the moment we stepped into this hotel last weekend, my sister and I experienced disappointment after disappointment. The line to check in was 5 people deep. The lobby is crowded and cramped and unattractive. The decor of this 4S looks like it was done in the 80s. It took us 10 minutes to get seated just to get a drink and then 20 minutes to get our drinks and they brought my sister the WRONG drink. I'll put it this way: we had a $100 food credit to use at the restaurant, but we opted to pay for dinner and leave the hotel. The room was fine. Just ok. I'm used to the expense of 4S, but even I was shocked to fin that a half bottle of a marginal cabernet from the mini bar was $40 and overnight parking at this hotel for our rental car was $50. Absurd. Our room service breakfst took over an hour to arrive. My sister needed some hair product and there is no gift shop in this hotel. The concierge told her to walk to the closest Walgreens. In the cold and wind my sisiter did as the concierge suggested, only to find out that the Walgreen's was closed. Not happy. This hotel stinks from top to bottom.