Positive Feedback/Experience
On 30 July, I came to the Sheraton hotel in Dallas, for a conference with the EEOC. I stayed at the Sheraton from Monday to Friday of that week. While at the hotel, I received great service from the Sheraton staff. I have limited sight – legally blind, and thus, I appreciate assistance from supportive people. As I was checking-in to the hotel, I asked the clerk/reps for an easily accessible room -- that wouldn’t require too much navigation for me to locate it. The front-desk reps were very responsive and facilitated my request. They were friendly and gave me additional information, verbally regarding the hotel layout and other important features on the premises. Also, a concierge provided particularly helpful and quick services; for example, she expeditiously got new wash-cloths for me, plus she patiently answered my other questions, and she carefully gave me verbal directions to some nearby points of interest ... enabling me to enjoy some of the local offerings there in Dallas. Several of the banquet staff also assisted me, as they informed me of all the beverages/nourishment available during the conference sessions. Some staff, in a few instances, kindly brought the selected hot tea and food back to my table. The friendly service was impressive to me. Good work deserves recognition. They well represent quality service, congruous with the Sheraton reputation. I was also personally assisted by a manager when I needed to get back to my room on the 4th floor, I asked a person near the elevator (who happened to be a manager) for assistance with the elevator, and he quickly helped me. Mr. Burton shows exemplary leadership. The North Olive Street Sheraton hotel staff demonstrated genuine care which is highly commendable. Please relay my gratitude to the staff for their excellent service. Thank you.