A little disappointing
I have stayed at two Hiltons. One is at the Newark airport...excellent! The other one was Hilton Garden Inn at Times Square. Again, excellent. So, I thought this one would be just as good. It wasn't. The staff IS very friendly. However, got to my room, and it smelled very smoky. Also, the pillows were almost unbearable with the smoky smell. I didn't say anything when I got in there because it was so late and I was just exhausted by that point. The bathroom was not as clean as it should have been, either. For the price you pay in New York, I expected a little better, especially since I have had such good experiences at other Hilton hotels.