Single female traveler
Pros:
-Every employee that I spoke with was helpful and kind, from the check-in staff to the shuttle driver.
-Great breakfast buffet--it was included in the rate that I use for business travel.
-Remarkably quiet rooms, considering it's right next to LAX.
-As a Priority Rewards Club member (silver), got a coupon for complimentary wine, beer or coffee.
-Smooth check-in and check-out.
Cons:
-The only thing that didn't go well doesn't reflect upon the hotel staff; it's more about the actions of two parents who took their young children to the hotel's gym.
-The gym has a posted sign that includes several rules, among them that children aren't allowed, and that hotel staff do not monitor the space. When I went there, there were a few other hotel guests, including a family with 2 parents and 4 young children. The parents let the kids do whatever they wanted, and they were all over the equipment. The youngest child, who looked to be about 3 or 4, was on the treadmill most of the time, and her parents did not keep an eye on her.
-I've yet to stay at a hotel with a staff-monitored gym, and I know that the hotel mgmt. isn't liable for these parents' actions. It was just difficult to watch what happened, out of concern for the kids' safety.