They Threatened Me With The Law For Taking Photos
My husband and I both travel a great deal for business and pleasure and the front desk service at this hotel was the worst we've ever experienced. Since it was a quick one night stay, we tried hotwire for the first time and in retrospect wish we'd paid full price at a different property.
Upon arrival, the lobby was crowded and there were three long and slow moving lines. After a 15 minute wait we made it to the front of the line but the front desk man, Scott, and a female worker didn't bother to acknowledge us at all but instead continued to converse with each other for at least five minutes, not even once glancing our way. Then they both left the desk without saying anything to us. Someone behind us said, "Are they coming back" and I didn’t know if we were supposed to get in a different line. We were all becoming increasingly frustrated and 5 minutes later the same guy, Scott, finally returned without offering his apologies for making us wait. We were so appalled at the wretched service that I snapped a picture to capture the incident.
When we got to our room, the phone rang and it was the female from front desk wanting to know what my picture was for. I said tripadvisor. She said she didn't feel comfortable with that and told me not to post the picture. I told her I was going to post it but would block out their faces. She said she was going to look into the law. I simply said okay. Not once in all our travels have we been treated in such a manner and the front desk employees at this establishment are in desperate need of training. 
As for the rest of the hotel, we were in room 755 and had a dreadful view of a roof and AC units. The room is spacious but lacks the wow factor of every other 4 star hotel we've visited. There was wear and tear on the furniture and an adjoining door in the room which I haven't seen in years. Our coffee maker lacked a coffee pot, there was no microwave, and even though there was a fridge, it wasn't for personal use. The bathroom didn't have a fan and was very echoey which made privacy almost impossible. There wasn't any counter space to place toiletries and the toilet had a push lever and looked like it belonged in a rest stop. Despite the shower being aesthetically pleasing, it was poorly designed in that the glass panel was long and the door was on the opposite end from the shower head so when I turned the water on, my entire upper body was shot with cold water and in order to reach the handle to adjust the temperature, I had to reach back into the cold water. Be sure to turn the shower head to face the wall before turning the water on which I didn't think to do. Also, there is no tub in the bathroom.
We didn't have a Do Not Disturb sign in our room and although we used the interior lock that said "privacy," the maid knocked on our door at 8am when we were still sleeping. The internet wasn’t free and there weren't any HD channels. We never heard anything from other rooms but could hear lots of noise in the hallway. On the positive side, the bed and pillows were comfortable and the AC worked well and was quiet.
Check out was again poor. There was a woman standing near us who didn't know what to do because there wasn't anyone at the front desk. She said aloud, "Isn’t there anyone working here to help me check out?" My husband and I proceeded to use the self check out kiosk instead of waiting forever for a person to appear. Valet was very professional and friendly and had our car ready quickly. Self park was $28 and valet was $40.
The only other positive I can mention is the location. The hotel is right across the street from lots of restaurants and entertainment but I recommend staying at a different hotel in the area that has proper customer service and everything else this property lacks.