Truly terrible
This hotel is terrible value for money. Although the rooms are of a high quality, the rest of the hotel is a disaster. The staff are rude and incompetent – everything ranging from it taking over 3 hours to get a robe delivered to the room (and 3 phone calls!), messages were left at the front desk and never delivered, and staff refused to help with luggage from the fifth floor when the lifts were broken. The restaurant might be one of the worst I’ve ever experienced with inedible food and wine and yet more rude staff. 
So terrible in fact, we checked out half way through the week and into the Iroquois in midtown which was cheaper and so much better.