If you want Great Service - Keep Looking
This hotel was recommended to my husband by NY business associates, so we felt safe choosing it. For the money you spend to stay here it was a dismal experience. We were only in NY for a quick family weekend and while I would admit the location is the best for getting around manhattan ... the service is terrible. Completely impersonal (diy cpu screens). Room changed on us at 4pm check in ... booked for 4 adults, recieved a king bed. Promised 2 roll aways, recieved them after 3 calls to desk at 1am (without blankets or pillows) ... 2nd day no housekeeping??? called to complain at 10pm, was told to hold for manager .... got a message machine!!!! Never stay again ... would NOT recommend