Questionable housekeeping
Upon checking out, I would have rated this hotel higher. The room was large (a one bedroom, used to be an apartment), comfy, and had all that we needed. They even gave my children their own plastic bowls at breakfast to keep. The breakfast was also well done. I have to admit the waffles are the best we've had at any Residence Inn. Desk staff was friendly. 
Once on the road, however, I realized I had forgot to unplug my iPhone charger, and left it in the room. We did call, and were told that housekeeping/lost and found had already left for the day. I would have thought that front desk personnel could access the lost and found, but I guess not. No matter, we called back the next day rather than leave a message. My husband was told they would look into it and call back. They did call back, saying that the charger was not found. I know I did leave it in the room. The fact that it was not found tells me one of two things. It was found and then "lost" again. Or if it indeed was not seen by housekeeping, they are not doing a stellar job of cleaning the room. Where it was plugged in, there should be no reason it was not seen when either wiping the end table down, or vacuuming. 
Either way, very poor.