ELEVATOR PROBLEMS / POOR BEDS
As other reviews have mentioned, the elevators are small and slow. It wouldn't be too much of a problem ordinarily, except that the same elevators are also used for the rooftop bar ... and if the service elevator weren't out of order. If it's an inconvenience for the guests, one can only imagine how difficult it makes the jobs of the people in housekeeping. For what it's worth, the staff were consistently friendly and pleasant. But the management should be ashamed; apparently the service elevator has been out of order for some three weeks now. Also, the bed was extremely soft and would sink down in the middle -- hard to get a good night's sleep and not good for someone with any back problems.