Lovely area, nice clean rooms but for price can get better else where.$325 night & no room coffee maker? not good enough
We stayed at the doubletree for 6 nights and paid approx $325 a night for 2 double beds. This is my 6th visit to New York.
I will start with my first impressions of the Doubletree Metropolitan which is a friendly welcome outside of the hotel by the door staff, then when we checked in we were ' welcomed' to the doubletree by the receptionist however this was done with no smile what so ever. The receptionist made no small talk such as how was your flight? or told us any hotel information about wifi etc only what room/floor we were on.
I believe that when you check-in you are to be given a choice of water or a cookie, we were not given this option and was given the cookie.
I requested a room on a high floor on my booking reservation however I was given a room on the 3rd floor. When I asked for another on a higher floor I was given the 11th which was appreciated however my 'special request' for a higher floor was clearly never even looked at.
We was pleased with the room size it was very spacious and clean. We had 2 doublebeds and they were very comfortable. Bathroom was a reasonable/ average size for NY standards but didn't appear to have had been refurbished.
I believe the whole hotel has recently had a refurb but I wouldn't say I noticed in the room it just looked like average decore.
On entering our room it was exceptionally cold, we had attempted to follow the instructions given to increase the room temperature however found this to be complicated so I called and asked for the maintenance to come to the room to assist us.
3 phone calls to the care line, 1 visit to reception and over a 2 hours wait we finally had the maintenance in our room and told us how to work it. The instructions to use it are incorrect without the maintenance guy showing us we would have never had figured it out. Having to wait 2 hours and make 3 phone calls AND a trip to reception was unacceptable, in other hotels I have never had to wait longer than 20mins for assistance and given this is not a particularly large hotel in comparison with others I am not sure why I was waiting so long?
Each day the housekeeping staff said good morning and were always very friendly. They also did a great job each day maintaining the cleanliness of our room. They are a credit to the hotel so much more than the reception staff in my personal experience.
The staff in the lobby would also wish us a good morning however the reception staff did not and any interactions we had with them were not done in a welcoming or friendly way.
Our room key stopped working twice on our stay; I believe this to be an issue with the hotel, an issue which has not yet to be rectified. On both occasions when getting a new key card from reception there was no apology given either time and on one occasion I found the receptionist to be quite rude when showing her my key card and room number instead of apologising for the key not working and asking for ID she simply said ' well I don't know who you are I've never seen you before as I didn't check you in so I will need to see identification' 
It comes up time and time again on here, there is no tea/coffee maker in the room which is crazy in this day and for the price you pay for this hotel it is expected and totally unacceptable not to have them. Even if they compromised and instead of in the rooms had tea and coffee available for guests in reception each morning so you could at least come down and bring a coffee up to your room, but nope nothing! 
I asked one of the staff why there was no tea/coffee maker and was informed it was due to the time and upkeep which for the price guests pay, size of hotel and for the 4star it has ( also being a part of the Hilton chain) is a pathetic excuse! To save money more like....... so much for the customer comes first. 
Finally I was aware that to check bags on check-out they charge $1 a bag/case however what I was not aware of was that it is $1 to check-in each bag and then another $1 each when picking bag up. So for 3 hours we had left our bags at hotel before returning and leaving for the airport and the total cost of this was $12.
The hotel is well located and in a really lovely area of NY however at the price they are charging there are other hotels in the area which for the same price or less you would get more for your money or if you manage to get a good deal much less than what we paid which was $325 a night.