Decent hotel, slightly weak service
Staying in New York for 3 days on business, the firm organised for the group to stay at the Loews Regency. The hotel itself was nice enough, although parts of it are a bit dated. I only ate breakfast in the hotel, and that was excellent. Room was comfortable although a/c was a bit noisy.
Two things irritated me quite a lot though: (1) Because I was on a tight schedule I tried to arrange a car to meet me at the airport. That exercise was like pulling teeth. Then I was less than amused to be charged nearly US$250 for the car (a taxi is a fixed $45). (2) The office ordered a room rate which included broadband (which is not free, except the lobby). So I was disappointed at the end of the stay to see not one, but two $45 charges for 3 days' use of broadband. I asked for the charges to be removed and they were, but all of my colleagues who had caught the early flight home and used express check out were stuffed.
There are a lot of hotel options in New York, I left with very much the view that "two strikes and you are out". I will try somewhere else next time.