A declining property
This hotel has recently fallen on hard times after the owner's sudden death. The staff is very nice but the property is in disrepair. Panhandlers approach people in the parking lot (it happened to me and one of my seminar participants) and there's water damage to the conference room.
When I checked in, I was given a hotel room that had no sheets on the bed. I returned to the front desk and was given an apology and a new set of keys - the same thing occurred! On my third trip to the front desk, I was given another apology and a set of keys to a clean room. In a computer era, there's no excuse for a guest getting a room that housekeeping hasn't touched (it was also about 8PM). It made me wonder if the hotel has had bed bug problems (I did not experience any problems with this, but it looked like a series of rooms had been quarantined).
I was delighted that Josh had set up my meeting room right, and that the front desk clerk offered me a chance to see it the night beforehand. The following morning, the power cord was placed in the room but it was missing a ground plug. When I queried the salesperson about it, she said, "Oh, your company doesn't order power cords. We just provide those as a courtesy." She got me a new one while I found the copy of the room diagram my company provides for every class (which clearly shows the power cord and that the cord must have a ground prong).