Book somewhere else downtown!
This was by far the worst hotel experience my husband and I have ever endured. Spring for the extra $ and stay somewhere else downtown. Here's a quick rundown:
- Arrived at 6 p.m. cold and in desperate need of a hot shower. No hot water in room. Temp at 62 when we arrived, and would not budge after 30 minutes. Called to complain. 
- They KNEW of the problem before they even placed us in the room, as the entire tower of rooms were without heat and hot water. Wow. 
- Moved to second room on opposite part of hotel. Same. Freezing cold air blasts from vent for 30 minutes. This room was actually in their old tower, and it was disgusting. The iphone/ipod connector and phone didn't work, either. There was wire taped to the floors and none of the switches in the room worked.
- Call to complain. Their solution is to simply try a third room. 
- We book another hotel, with over an hour wasted at this hotel. 
- On top of this, they wanted to charge $10 for internet (except in the freezing lobby), no gym facility (go across the street to another building for free gym access!) and they charged $2 for the pathetic coffee available in the lobby. I'm sorry, but if the rest of the hotel is crappy, at least spring for free coffee and internet! 
We don't blame the staff at all. They are working with a poor, poor, poor ownership/management team. They offered to book our room somewhere else, but we just wanted to get the hell out of there.