Worse experience ever
I stayed for a weekend and i had the worst experience at this hotel. First i ask for a crib early in the day because I knew I was going to be late and when i get to the hotel with a tired baby after driving for 5 hours they didnt had the crib at the room and in top of that they said they didn't had the key for the room where they keep the cribs I was so upset that I dont know how they manage to find one half hour later. Also on the website it says that is a little refrigerator at the rooms and it wasn't I ask for one and they bring it the next night so i had to keep my babies milk cold with ice. Any of the trash cans had bags and we were three people and just two towers on the bathroom. On sat I went with my kids to the pool and it was very dirty I didnt let my kids get in that pool and also people drinking at the pool some of them already drunk. On top of all of that some cleaning ladies knock at my door like crazy at 8 am on sun yelling wake up. My check out wasn't until 2 pm but i run out of there as soon as my kids woke up. The staff was rude and very incompetent the only good thing i can say is that the restaurant is good with good service and the shuttle bus very convenient. I had stay in many holiday inns but this is the only one I would never recommend or stay again.