Worst Westin Hotel I've Ever Stayed At
I received an invitation to upgrade my room a few days prior to my stay at the Westin San Antonio which I did to a Terrace Room. I had checked out of the Grand Hyatt San Antonio because I am a brand loyalty person, being a Starwood Gold Member. This hotel was not up to the standards of a Westin. My patio door was broken and would not stay locked. I was offered a different Terrace Room, but after surveying the room with the night mgr. the doors would not lock in that room either. I was then transferred to a standard room which was very old looking. All of the rooms that I was offered had old, dirty carpet. You can hear conversations going on in the room next you. I did not extend my stay at the Westin and checked out the next morning. I called the Grand Hyatt and told the Manager that I was interested in returning to the Grand Hyatt. They were more than accomodating and even gave me a Club Floor room that was $50 cheaper/night than what I would have paid had I stayed at the Westin Riverwalk. The Grand Hyatt is a wonderful hotel with extensive complimentary amenities. I will never stay at the Westin Riverwalk San Antonio again.