They are supposed to be top notch...NOT!!!!!!!!!!!!!!
# 21990582 was for a balcony king. I was given a balcony double...room# 435. Room is right next to the service elevator. The noise from the elevator reverberates throughout the room every time it is utilized. This was about every 15 minutes. My wife and I got no rest whatsover!!!
We utilized you complementary transportation to take us to Minute Maid Park. The driver gave us incorrect info as to taxi pickup after the event. It took us over an hour to get a taxi back as your shuttle service closes at 11 PM. Calls to your conceirge recommended taxi service were ignored. I was told at 11:55 that a taxi would be there in 10 mins. Almost 1300 I was able to flag down one.
My wife and I ate dinner in your eating establishment. You need to train your staff in how to take care of customers. The young lady was totally clueless. She only waited on us whenever she had nothing better to do.
I had high expectations when I booked the Hotel Zaza. Unfortunately, you failed to meet those expections. I would put your hotel in the catagory of a Motel 6!!!!!!!!!!!!!!!!!