Terrible front counter, poor hotel but it is New York
Check my other posts, i rarely if ever give bad reviews but this place deserves one. Front counter person had lost my booking, rather than let me explain that i was a day late and had rung ahead to tell them that and that they had charged me an extra day for this, she just spoke over the top of me telling me i am not in the system. finally when i got a chance to explain she found the booking immediately but was still a bit rude. could'nt get a bellboy to help with bags. concierge was too busy talking to friends on the phone, Hotel was dated with lots of crumbling paint and ripped wallpaper. one saving grace was that it was located close to times square. i stayed in vegas, LA, Washington and New Oleans in 4/5 star hotels for much cheaper than this place. i will never stay here again...ever