Great hotel!
I've been staying here for 12 years when I come to Houston for business (it was previously a Holiday Inn). This is truly a great hotel! First, I'll begin with the rooms. The beds are very comfortable, the rooms are clean, the air conditioning is great & the water pressure is perfect. Next, the conference rooms are excellent. The lighting, sound, food, etc. is great. Last, the staff makes you feel welcome. They truly do a great job & they appreciate your business. Some of the folks that standout are Mandy Bates who is the concierge manager (she goes out of her way to make sure you know where the nearby restaurants are located, the folks in the banquest staff starting with Juan Rovira, Jorge Ramirez, Joel Rodriguez, Sylvia Alvarez, Immer Salgado (I apologize for not knowing the rest of the banquet team), Harold Lucas in sales, Sammy ( I don't know her last name, she is the phone operator & is very pleasant), & Ron Arthur who is in charge of AV. Keep up the great work!