Dishonest
We booked through Expedia and booked a 'King bed and bay view' room. At check in we were given a double room. I produced my booking receipt and was told that I was getting a king room with a 'magnificent bay view'. The bay view turned out to be a glimpse of the bay past a few buildings with the other 95% being a view of the city. I complained and was told that it was both a bay view and city view room so I should be pleased with that. The view from the other side of the building gave a full panoroma of the bay.That was the bay view I believe that I paid for. The attitude was very disappointing. I specifically paid extra for a bay view and I was not given one. I am a member of the Hyatt 'gold passport' loyalty program and I will be cutting my card up. I also found the rooms very noisy (from other guests) and the breakfast very average.