Missing items not returned
I stayed at this hotel a few weeks back for a week and unfortunately left by mistake in the shower some personal items, such as expensive shampoo and conditioner, ladies Gillette razor and some facial scrub. Approximate replacement value estimated at £40. I also left (intending to throw in the rubbish) a name tag and a plastic pen. Upon contacting the hotel the morning I checked out, they advised they had the later unwanted items but not the former. That week I wrote to them via their website explaining my dis-satisfaction and could they give me an explanation as to why cheap, clearly unwanted items were handed in and NOT clearly wanted relatively expensive items were not???? I don't normally write things like this, choosing to favour the benefit of the doubt, but three weeks later they have not even bothered to reply to my email, which is now just shocking customer service. So be warned, light fingered chamber maids and poor customer service and to top it all off, the TVs in the rooms do not have television guides so it's anyones guess as to what's showing on which channel at which time. When I enquired about this, they responded to me as if I had just landed from the moon! Unbelievable. Shame on you Hyatt. I stayed her as I had a great experience at the Hyatt in Bellevue six months earlier.