Don't stay here. Completed Overrated.
Recently stayed here for business. 1 night too many. Checking in early at around 7.30am was a nightmare. I encountered a man on the front desk who was surly and rude. Notwithstanding my assistant had rung in advance to ensure that my platinum spg number was in the system for a block business booking, he insisted that was not the case and therefore I was not entitled to an upgrade. When pushed, he then said the system said I was gold. Finally he conceded I was platinum. I mean, really, why would you treat your customers like this? I normally wouldn't be too fussed about an upgrade or not - but in this hotel, it makes a difference. It means you get a room where you can actually walk around the bed. The cozy and wonderful rooms are tiny. A joke. I ultimately got a "mega" room which was far from it. The bathroom is a size of a wardrobe; the morning shower was tepid at best; and most of the night I was woken up by the old and outdated aircon system which sounds like a 767 taking off. All my colleagues experienced the same problem. When there are so many other better hotels in the vicinity, I certainly won't be staying here again.