Good hotel if the price is right
The cleanliness of this hotel and its guest rooms did exceed my expectations. Then again, my expectations were on the lower side. Rooms were recently updated and very clean. Showers were a bit dated but did the job just fine. Beds were very comfortable, and I really liked the opening windows on the 4th floor. 
Being walking distance to the wharf, Ghiardelli square and Wharf-Market street car stops was great. Truly an excellent location for tourists. I realize that San Francisco in the summer is expensive, but I don't think this place was worth the nightly rate charged. 
Staff was friendly and courteous, but not enough of them at the front desk. They did not have express checkout and I waited in a line 3 deep before checking out. When another hotel clerk came out to the front desk area, he didn't bother helping the next person in line, but disappeared into the back office again. I get better service at check in/out at Hampton Inns and pay a 3rd of the price. Beef up the staff at the front desk, or initiate self-checkout, or both.