Disappointing
I've stayed in dozens and dozens of Manhatten hotels over the years and for the life of me I can't understand how others can rate the Distrikt so highly. I found it hugely disappointing.We reserved and paid extra for a larger room with two beds and a city view on an upper floor.Upon our arrival the room had not been cleaned so we told the front desk person we would return at 4:00pm. When we returned at 4:30 the room still had not been cleaned and there appeared to be much confusion and whispering behind the desk. Ultimately, we were told that the hotel would "try" to find someone to make up the room but they could not be certain when this would occur.Becoming suspicious, I asked the person to confirm the larger, upper room details etc. This only caused more confusion, whispering,and panicked looks. Finally someone whispered to another authorization to change our room. We ended up in a small room on the 19th floor (out of 32) with a view of the parking lot atop the bus terminal.The room had almost no place to hang anything up, two small draws and no shelves or counter space in the tiny bathroom. So, most of our clothing stayed in the suitcase for 3 days and all of the toiletries etc ended up on the desk in the bedroom.No sooner had we arrived in the room but housekeeping was at the door wanting to turn down the bed! This was not unique-the next day we returned to the room at 4:00pm only to find it unmade. After complaining, someone arrived to remedy the situation and less than 15 minutes later a knock on the door announced the bed turndown crew once again.The hotel is not very good at cleaning but they're great at turning down!
On the brighter side, the room was quiet, the beds were good and firm, the air conditioner worked and the staff generally was friendly. However, for the same money you can do much better in nicer neighborhoods and get what you actually pay for.