Worse ever experience
This place does not honor 'late arrival reservation'! I arrived late in Charlotte with a reservation from my corporate travel agency Carlson Travel. Upon arrival at 1:30 AM, the front desk tells me that they have completely sold out, and they don't have a room for me. All they can do is to get me a room at the Drury Inn a mile away. They called a cab that is supposed to get me over there. But after 30 minutes of waiting (apparently Charlotte doesn't have enough taxi cabs operating this time of the night, or morning), I asked the clerk to call Drury Inn, which she did. She found out that the Drury Inn does not have any room available either.
I won't bore you with anymore of my terrible experience. I just cannot believe that Marriott, being a well known hospitality company, can hang a customer out to dry like that. And in the middle of the night! What would you do if you were me?