not consumer oriented
I attended a convention. I originally booked Fri and Sat. After securing transportation, I needed to add Thur and Sun. I was told that I couldn't have the same room for the entire stay, which meant that I would stay in 3 different rooms for a 4 day stay and at a higher rate. Doubletree lost out as I went elsewhere for Fri and Sat. Check in staff just as incompetent. When their computer told me that my reservation for Mondays flight had been cancelled (which it wasn't and not Doubletree's fault) I asked for the number for SW Airlines and was given 1800 lookup, a toll service. Food was very pricey and for a person with limited diet, there was nothing but a 26 dollar chicken. Room service had a 6" pizza, which with the 22 percent del. charge and the 4 dollar charge made the pizza 21.00. The rooms 2 of which I stayed had something that irrated my sinuses. the ONLY positive experience was the staff of the breakfast. I give them excellent ratings