Would not stay here again
We stayed at this hotel for a week attending a conference. We booked in January, but were not allocated a water front view room, other people attending who had booked a lot later than us were allocated one - go figure. Our room faced on to the fire station, the sirens went off day and night, it drove us crazy! While we were there my husband had a very special birthday, we hosted a drinks party for some friends in our room before going out to dinner, I ordered two bottle of champagne from room service, we didn't open them as our guests also bought champagne. I asked room service if we could return the unopened bottles, the guy said he would speak to his supervisor and get back to me, he never did. The next day my husband spoke to reception, they said they would resolve the issue, they never came back to us, the next day my husband spoke to a different person on reception who had no knowledge of the previous conversations, she also promised to get back to us, the next morning, the day we were checking out they left a message to say they couldn't take it back as we had left it too long to ask! My husband spoke to the duty manager, he said the message was wrong the reason they couldn't take it back was it is the law in the US apparently they were worried that we may have tampered or injected the bottle with something! My husband said to the guy it has taken you FOUR days to come back to us, after us having to chase you daily, we are now left with 2 heavy bottles to get home, he did offer to ship it to our home but we are then left having to pay import taxes and duty. We personally spent almost $3000 at this hotel and that was the service we got. I can only imagine the $$$$$ that was spent by the association we attended the conference with - over 600 delegates.