Nice hotel but expensive services
I am currently staying in the hotel and found that the services are not that spectacular as expected. Maybe we are Asian, the hotel front staff was not helpful when we told her that we are expecting parcels which will be delivered to us. She just told us that "it will be delivered to the business centre". When I mentioned to her that there will be 3 parcels which will be arriving, she gave me a stern look and told me that "IT WILL BE DELIVERED TO BUSINESS CENTRE. THE BUSINESS CENTRE WILL BE HANDLING ALL PARCELS AND WHEN IT REACHED HERE ". She did not explain more details (example, the location of business centre, the receiving fees etc). These parcels are important to us and we want to be sure it reaches to the right hands. She did not get our room number. As a hospitality gesture, at least information or note given by us should be input into their hotel system, afterall we paid for the room nights. This is not what I expected from a 5 star hotel. I have stayed in so many luxury hotels and we are given good services. I am not sure if this is Interncontinental standard.
When our parcel arrived, the business centre called us to collect 1 out of the 3 parcels. Only then we realised that we are being charged $16.95 for receiving fee! I have 2 more parcels coming in, does it means that I am being charge $16.95 x 3 parcel. This is ridiculous and daylight robbery. 
I have stayed in Interncontinental hotel in Asia and i have no problem sending my parcels to the hotel and they do not charge for RECIEVING FEE! 
The hotel room smells when we arrived, turn down service was given on the 1st day but not for the 2nd and 3rd day and internet is expensive. There are not mineral water given in the room so if you are arriving late at night, be prepare to spend on their minibar. Like I have said earlier, most of the luxury hotels will give mineral water. How much does it cost for 2 bottles of mineral water?
Is this the hospitality gesture from Intercontinental?