Beautiful Historic Hotel - but Holiday Inn Service
Great historic hotel. Only issue that I had was that at 12:30am, I tried to call for a wake-up call and no one answered the operator line for four minutes (I was on my computer and noted the time). I then called the concierge and then it took another three minutes. I finally called the emergency line and asked to be transferred to the night manager. I was then transferred to Kirk, who identified himself as the night manager and he told me that the hotel is not fully staffed at night and that is what caused the problem.
To be honest, I was a bit disappointed.
I also noticed that it took quite a long time to check in. Then, when I caught the elevator and the door was about to close, the bellman held the door for quite a long time to fill his cart with baggage. I know that this sounds really picky, but I was late for a meeting already and I just didn't expect this. Turns out that this is a major hotel for flight crews and this seems to be their priority.
Kind felt like this was a Holiday Inn.