Beautiful but terrible service
yes the fairmont is one of the oldest, most beautiful places I've ever seen, but my experience was nothing shy of terrible here. The service here was terrible. I would call down to the front desk, and they would put me on hold, only to hang up on me. I never usually go out of my way to write a review like this, but I was moved enough by the awful service. We stayed in the suite, and were treated like we were staying in the kitchen. I was met by attitude by almost every person who worked there, when hospitality should be their top priority. They're relying on their reputation. They have the nice hardware, but lack the heart and comfort that all hotels (especially a 5-star hotel as this) aspire and require. we had to switch rooms three times, even though I reserved a specific room with a specific view and bed a YEAR in advance. They also hung up on me everytime I would call Lost and Found about a jacket I had left between rooms. Also the walls are so thin I heard the people next to us having sex the entire time. Also, hard matresses with cheap blankets, this is the place for you. I'm going to the Taj next time, becuse with the Fairmont's rates they should be pushing towards perfetion.