Poor Service, Small Room, Great Location
Stayed here last week and found the experience disappointing. While I expected a large, crowded, hotel, I did not expect the indifferent service and poor quality room I was provided for my stay. First the room -- I expect small rooms in New York, and this was no exception. The bathroom was tiny and more than that, the bath tub needed to be refinished -- the enamel was peeling off the bottom. The service was also disppointing. From the time of check-in (room not ready at 1, come back at 4) to check out (have to pay to store bags) I found the front desk personnel to be rude and indifferent at best. I like Hilton hotels and have had some great experiences at Hilton properties. This one, however, ranks at the bottom. I also have to say that charging guests for wi fi service (three levels here with three different prices) is annoying. It's like all those fees the airlines charge now. I think that internet access should be provided to all guests and simply include the charge in the room. The service, by the way, did not work in the room I was provided, but Hilton did take the charge off the bill.