Great location, but otherwise average
We booked a 2 room suite and the moment we got off on the 17th floor, the hallway was steaming hot (not a good sign), then the room had the air conditioner on 50 degrees and blowing on high and the room would not even be considered "cool". At first glance of the room, I was pleased, it was large with 2 rooms and a TV in each room and also had a microwave and fridge - was thinking this hotel was perfect for a stay with kids (just not in the middle of summer when their air conditioners couldn't keep up) UNTIL we stayed a couple nights and note that this IS NOT A KID FRIENDLY HOTEL!!!! The room service does not have a children's menu, their restaurant has a "no kids" policy which is not identified in any of the materials, and the bar on the top floor is age 21 and over. The sofa bed was so bad that you rolled to the middle of the bed - OK for one 6 year old, but would not be OK for an older child or two people at all. And the service was sub-par at best. . . I asked for a fan and was rudely told that she didn't know if they had such a thing, but if they did that she would have one delivered (thank goodness I had already read other's reports on tripadvisor and knew that they DID have fans). The men at the front door didn't welcome us coming or going (as the other hotels do). One of the elevators was broken and they only have 2 (which are TINY) which meant for long waits. And then the concierge acted like he was being inconvenienced when I asked for a couple suggestions of restaurants near the Peninsula for dinner. Not a good experience and we won't return. The Hilton Suites across the street has big rooms, good prices and a great restaurant - would stay there if you want to be near the Hancock Building.