Staff was very helpful
We stayed at this hotel from Friday night to Sunday morning. We arrived very late, and since parking was free, which was a huge plus in the Riverwalk area, it was a little difficult to get a space. We checked in and got our parking passes. There was a security guard checking the cars to see if they had passes which was good because there really was not enough space for all the cars since the hotel was fully booked. We got to our room, and it was a handicapped accesible room, meaning lower closet bars, special showers, and it was even a smaller space than your usual Hyatt Place room. The main drawback was there was no refrigerator. We needed one because of the milk for the kids so we asked for one at the front desk, and they immediately brought one and set it up in our room. The room was comfortable, but we really were not satisfied with the space so the next morning we asked for another room. Like I said earlier, the hotel was fully booked that Friday night, but they did have some checkouts on Saturday, so they asked us to pack our things so that we can move to another room when it's ready. We were going out that day so we packed all of things on the bellhop cart, and when we returned they brought all of our things to our new room which was bigger and more comfortable. The staff really tried to make our stay pleasant. The breakfast was delicious and free. It did rain really hard that weekend, and there were some leaks on the lobby's ceilings, but the staff handled it well. Location was great with an access to the Riverwalk right behind the hotel. Price was awesome compared to other hotels in the same area. I wouldn't mind staying here again.