Terrible Place - Skip it!!!
I stay in New York every year for business. I used to live in the city. I love a nice hotel. This place is not a nice hotel. It is worn out and promises far more than it delivers. It is penny pinching and unresponsive. The staff does not care. There are so many wonderful, fun, welcoming places in the city. I can't understand the good reviews. Maybe these people just don't know any better. I would avoid the London as far as possible. Find a nice hotel in Chelsea.