horrible customer service!!!
I stayed from Friday April 27 to sunday April 29 2012. First things, i booked the hotel under comfort inn and suites, to come to find out the hotel switched names, so we pasted the hotel at first. I called the number to verify it was the former comfort inn and the lady on the phone said yes. I then asked her what garage to park in since there are several on the block. She proceeded to be rude, then hung up on me! Once we got parked, we had to carry all our luggage a block in downtown chicago on the street. Trying to check in took OVER 20 mintues. No employees there knew how to work the computers or what they were doing, i told them the woman on the phone hung up on me, and they didnt even respond with an apology or anything. Tons of constructions, construction worker in the lobby and breakfast area. Dust everywhere. Workers have loud radios they listen to. Our room was VERY small but an updated one. No mini fridge, no drawers, not even a clock in the room which was odd. Plus theres a glowing kiss print on the bathroom mirror you cant turn off that glows under the door at night. My boyfriend checked us out, while i was still packing. Once I returned the parking pass later on, the first desk woman told me my bf already got the receipt, i asked him and he said no. She acted like i was lying to her, and got an attitute about it because she obviously didnt know how to work the computers to print it out. Finally about 5 minutes later, she realized it was on the counter! with no apology or anything she just handed it to me, no "thanks for coming" or "have a great day". Staff was SO rude and needed training BEFORE the hotel was ready for business extremely disappointed.