We were robbed - Literally not figuratively
We stayed at the Four Points on Saturday September 8th 2012, staying in room 418. We arrived at approximately 9pm, and departed at approximately 10am the following day. We parked in the 'western' parking lot of the hotel, near the Northwest corner of the pool.
During this time our vehicle was broken into and our possessions stolen from our car. The door handle assembly was forcible removed, probably using a crowbar or similar.
We reported the incident immediately to hotel security. The security officer - Morris Sampson - was amicable and empathetic. We requested that he fax the report to us, which he promised to do. Over the next few days we made three phone calls to the security officer to remind him to fax the report. He never returned the calls, he never sent the fax. After the third call, we spoke to the Hotel Manager - Patrick Sanchez. A difficult man to reach. His staff attempted to block access to Mr. Sanchez before we finally reached him. Mr. Sanchez explained that it was hotel policy not to fax theft reports to the customer who has been robbed (?). During our talk with him he rescinded that policy.
Overall the hotel is clean, the fixtures are dated, the bed comfortable. Under normal circumstances I would be writing a fairly positive review for this hotel.
But, just as a bad check in experience, or bugs in the bed can sour your opinion of a hotel; imagine how quickly being robbed will give a bad impression of a hotel.
On a purely personal, subjective note, as a businessman, if someone was robbed on my premises I would be horrified. I would reach out to them immediately, proactively and with a little humility. And thus the hotel manager fairs unfairly in this review as does the hotel.
With so many 'nice-enough' hotels to choose from, all around the same price window, a hotel needs to do something special for every guest. Being a hotel that you can get robbed at, makes this one a hotel to be skipped.