Cattle car hotel
I stay at the LAX Hilton often on business. So do tens of thousands of other people. Expect to be treated as part of the herd. I already booked this hotel for next week but I regret it. With so many other hotels around LAX, why choose one that treats you so poorly?
This week's problems:
1. The boarding pass printer in the lobby wasn't working.
2. So they suggested that I go to the business center...where the cost to print a boarding pass is $3.50!
3. After paying for parking on my hotel bill, the parking ticket worked for multiple entries and exits until... I was leaving this morning to rush to the airport. The parking gate wanted an extra $25, but I had already paid on the hotel bill. I pushed the "help" button and they said that they would send someone down from the front desk. Can't they just open the gate remotely I asked? No. I'll give them my name and room number and they can check that I already paid. No. It took forever. I moved a "lane closed" sign behind my car so other people wouldn't get frustrated waiting behind me. I waited there, car door open, trunk open (I had dug out the hotel bill), lane-closed sign behind my car. Finally a bellman shows up and asks "Do you need help?" I showed him my Hilton bill, and pointed to the parking charges, and then to the gate machine that was asking for redundant payment. He responded "Are you a hotel guest?"