Worst Hotel Ever, Stay away!!!
My friend and I travel together several times. She comes all the way from Dubai so we can get together once a year. We used to stay at the Holiday inn whenever we go to New York, but this time, we thought we needed to find a hotel close to where the attractions are. There were three of us supposedly to share a room, so my friend booked two double beds.
One of our travel companions cancelled, so when we got to the hotel, we asked if we can downsize our booking to just two people. The hotel said there is none available. So it's ok.
When we got to our room, it was tiny with one king size bed. There's hardly any room to put our luggage in. On top of that, my friend was only supposed to pay 920++ dollars for 4 nights of stay, but my friend's credit card company immediately emailed her and told her that 1,300++ dollars have been charged to her account.
We went downstairs to ask the receptionist, a Hispanic girl (for lack of better way to describe how she looked) was very rude to us. She said their system automatically just charges extra for bar tabs and such and such.
My friend asked if the charge was just a "blocking." Because if it is so, it shouldn't reflect on her account right away. 
The girl very, very rudely looked us up and down like were beneath her and told us in this very arrogant, haughty voice, that she's worked in the hotel for a long time, and she knew better than us, and that's just how the system works.
Now friends...we're not asking for anything more than courtesy from the staff of this hotel. It's not cheap, one night is close to $250.00, and the least the staff could do is have a good training on customer service.
We asked her about the room, since we specifically asked for 2 double beds, and why were we given one king size, she replied in a very short manner that it's because there's nothing else available.
If she had been polite and apologized for the misunderstanding, I would not have written this review. 
But the hotel is nothing to look at, the hallways are incredibly small, the area around the hotel is really dirty. So the most they could offer is good customer service.
There’s one shining thing that I need to mention though, the morning receptionist, an Asian girl named Alisa or Elisa, helped us sort our situation right away, and moved us to a better room the following morning. It's still not comparable to some of the hotels we stayed in, but better than the first room we were given.
So…anybody in charge of the four points hotel in Chelsea, train your people, I mean ALL your people well, otherwise, the first girl shouldn’t be working the front desk if she doesn’t know how to deal with confused, irate customers
As of now...my friend is still waiting for her credit card to confirm that no charges have been made to come to the amount that the hotel charged us initially.