Staff always ready to help
Just a two night stay,but treated like a regular. From the phone to the desk they make you feel welcome. Breakfast buffet was very good and wait staff friendly and stop to chat with you...your OJ glass is never empty. The only exception was waiting for the Etrusan restaurant to open, I should have listened to a staffer leaving...hinted I should try elsewhere. When the Etrusan did open the waiters were indifferent at best. Told them we theater tics and ordered the pre-theater menu,but needed to be out by 6:30. Dinner got mixed reviews (desert was very good)...but at check time, the waiter add ten dollars for two coffees...I told him it was included. He loudly declared it wasn't, so I had to escort him to the window at the door displaying the menu. He said well they must have changed it. Through out the dinner the staff mainly talked to each other! Did not get into the taxi until 6:50...for a 7pm curtain! Another good point about this hotel, besides location, is the doorman can get you a taxi when none are to be found!