Great hotel, great location
Was in town for a concert and spent a night at the Back Bay, had a great experience. We stayed on the 5th floor, room was neat, clean, and good size for a city hotel. Bed was comfortable and had feather pillows (a bonus for me as I hate memory foam), bathroom was good, no street noise and tolerable noise from the room AC. The location of this hotel is fantastic, seemingly safe area, walking distance from the theater district and Newbury Street, and for those who are driving it’s only two blocks from I90 so you don’t have to worry about navigating Boston streets. Valet was prompt and courteous with no issues. Desk staff was good, check in was quick and easy and the staff accommodated a one hour late check out for us. The only issue with this property is the restaurants. We ate breakfast (buffet) and lunch there and the food was not bad but not great, definitely some room for improvement. The good news is that you’re so close to other options that you don’t have to eat at the hotel. Lastly, the clientele at the Back Bay suited our style, upscale but casual, not overtly trendy like at some of the other properties in Boston.
Overall a great hotel. Would give it 5 stars if they had better restaurants but don’t let that deter you from staying here. We would definitely go back.