Un plaza, shocking hotel, rude and useless staff!!! Do not stay here!!!
My partner and I stayed at this hotel during the hurricane. During the storm, we were not given any relevant information or advise on what to do or where to go by the staff. Nor were we reasured about anything. We had holes in our room window (room very dated with extremely poor facilities) which were made worse once the storm hit and the rain started. Water poured in from the window, we asked members of staff at the desk twice if someone could look at and solve the problem, a man finally turned up over 24hours later at an unsociable hour. Staff through out the hotel were extremely unprofessional and unhelpful. We strongly believe we did not receive the service we paid for. Ridiculously high prices for what you get!! We went without heating and hot water for 3 days/nights staff were unable to give an explanation to why nor discount us on the prices. Totally unacomadating, we were locked out of our room on 3 occasions due to errors made by the staff regarding payments. We did not receive house keeping on a few days again down to the poor communication between staff. We will not be staying at this hotel in the future and would not recommend anyone stay here. Absolutely gutted with the hotel and staff, words cannot explain how livid we are !!!!