Not Up to Westin's Normal Standards
I travel a lot and stay regularly at Westin Hotels. Upon checking in for a reservation made through Hotels.com for a pre-paid Deluxe City-View Room, I was informed that there was a problem with my reservation and that they would check me in at another hotel and cover the first night. When I said that this was unacceptable they "found" a double on the 4th floor but no discussion of refunding anything because it wasn't a Deluxe. Not acceptable. Then they "found" another room on a higher floor. It was not a city view, nor deluxe, yet that was what I ended up paying for. My wife's cousin was staying in the same hotel and had exactly the same check-in story. I am sure that they will say that it was not their fault, but then Westin should not use Hotels.com if that is where the problem originated. A prepaid reservation for a $420 a night hotel room should not lead to this kind of treatment.
The room itself was comfortable with the usual amenities were present. The lobby and breakfast were extremely crowded with tourists on the weekend. The breakfast buffet was not exceptional yet cost $25 which did not seem like good value, especially given that the coffee "thermos" brought to the table each day had coffee that was not particularly hot. Valet parking was $48 a day but with rights to go in and out.
Overall, not a great experience although I have enjoyed Westin Hotels in many other cities.