Can't be a 4 star
I booked through Hotwire who classed it a 4 star hotel. I am not sure who comes up with these classifications. I would say it is a 3 star hotel. They have one person at reception who goes back and forth between the Club Quarters and the regular Hotel. This is not adequate when they have to answer phones, deal with people checking-in or have questions. The person at the front desk was very nice and courteous at all times it should be noted.
The room is clean itself and new. My room had a double bed, a kitchenette and a desk. But the rooms are quite small. It was difficult to find a suitable place to keep your suitcases. I ended up putting mine in the closet. I would have expected a larger room for a 4 star hotel. I would have also expected the towels to be clean. One towel had a large yellow stain on it. Another towel was left on the floor by the cleaning staff. Thankfully, they were both different size towels so I did not need to worry about have a body and face towel as there were 2 in every room.
The hotel is right beside the World Trade Center (WTC). There is construction going on. Many people complained about the noise. I was their on business so it did not seem to matter. I left early and came back late. I would recommend staying in the area if you look peace and quiet during the evening and night. During the day, I think it is packed with all of the tourists visiting the WTC.
To summarize, I think the hotel is a good value 3 star hotel. If you are looking for something more upscale, spend the extra money and stay at the W across the street.