This hotel does not care about its customers AT ALL.
I booked this hotel because of proximity to Beale Street and the Convention Center. I had a reservation THREE months in advance. When I arrived, at only 6 pm, they told me they had overbooked 22 rooms, and given my room away. They then LIED that there was a hotel 2 blocks away that could take me-- it was miles away. They showed absolutely no concern whatsoever. I wrote a complaint directly to the hotel-- and their only response was some canned b.s. about wanting to make my stay feel like home. Guess what? When I go "home", I don't expect to be kicked to the curb to fend for myself. AWFUL customer service.