Drab, faded hotel with no idea of customer service
This apparently 5 star hotel was the final leg in our journey around the East Coast. If I tell you we got better service and quality from a 3 star hotel in Washington DC that'll give you an idea of the way this review is heading. When we arrived we were checked in and went up to our room on the fourth floor - we were immediately disappointed to discover no one thought it worth mentioning the building site right opposite our window (they're just laying foundations by the way, so it's not going anywhere quickly) and that workmen were spending the week also relentlessly digging up the road, both from 7am in the morning. I'm not for a minute suggesting the hotel is responsible for this but they are for their attitude when we spoke to reception the next day about the possibility of changing rooms only to be told at the 'price you're paying' that's the best there is - but they would 'consider' our request - we never had a peep out of them after that, no follow up and not even a vague interest in being even the slightest bit bothered it might affect our stay. I'm sorry to say this attitude permeated into everything else - at least half of the staff (from the doormen to reception to one of the concierge staff to numerous others) were surly, apparently can't raise a smile or often even respond to a basic 'good morning'. Oh, but they do flap around chasing after old dears who look like they might have a bit of cash to chuck around. I do not appreciate being eyed up every time we come into the hotel as if they're checking we should be there at all (at one point a staff member followed us, suddenly needing to use a lift, and it felt so transparent it was jarring). Of course, this could just be our perception (it wasn't) but I don't think this sort of thing should even cross your mind staying in a allegedly 'top end' hotel. 
Add to this many other minor irritations - no coffee machine in the room - oh, but you can buy coffee to be delivered to your room or apparently get it complimentary in the lobby each morning..., holes in the sheets, carpets that had perhaps been there since the hotel's heyday in the 20th century, tired decoration, a dodgy lift...if the rest of our holiday hadn't been so good this experience could have really soured the whole thing. On the basis of this stay, which felt so unfriendly and unprofessional to us, I would not recommend this hotel. They have a lot of work to do to justify their standing and it doesn't seem as though they have even started. A one star review might seem harsh but for such a wholly unsatisfying stay I feel there is no other choice. Avoid.