Very disappointed
We booked this hotel through Hotwire for a great rate. Had we not received suc a great rate I would have been even more disappointed with our stay. The pool was being renovated, but we were not informed of this thru Hotwire or the direct website. We did not find that out until we checked in. The TV was constantly freezing, which made it impossible to watch. The water was extremely loud...we knew when the people in the room next to us washed their hands or went to the bathroom because the pipes were so loud. The staff were not very helpful regarding the quickest way to get most places. For example, they did not inform us of the free trolley we could take to navy pier. The restaurants on site were very over priced. We also saw tons of dirty trays left outside of rooms for days. The view wasn't great, the parking was shady, and the empty, ugly lot in front of the hotel was a turn off. I wont stay here again. It is not family friendly and much more of a business hotel.