Poor service
From the beginning the staff at the front desk who answered my call requesting directions, were rude. Saying that the GPS directions and the address provided were different, as if I should have known that! Our stay was subpar at best with tons of small issues like no shampoo, light bulbs burnt out, not enough towels, dust on lamps etc… By the late evening we discovered ants crawling on the night stand and that the refrigerator was not cooling anything. We called the front desk several times and were unable to get a hold of anyone. Finally someone promised to come up to the room and resolve the refrigerator issue, however no one ever came. We chose the hotel for the pool, which was nice, and the airport shuttle which was not available because it was the weekend (this was not stated anywhere on the site we used to book nor was it in the confirmation email as they claimed when we checked in).
My main disappointment and the reason for this negative review, is that despite some of the nice things, like allowing us to check in 15 minutes early and late checkout, no one apologized for anything. They acted as if by asking for simple items, things that should have been provided and were expected, we were asking too much. When I asked to speak with a manager or an assistant no one was available and the receptionist didn’t apologize for the inconveniences we had experienced. 
The staff needs lessons in customer service. I never asked for anything extra and did not want anything more than someone to say, in a polite tone, “Oh sorry, let us fix that for you.”