Trying Experience
There are 2 Marriotts adjacent to each other, this one on Market Street which we booked, and a renovated one next door whose entry is on Juniper Street. We were not aware of this. They are run separately. We parked out front of Juniper Street and the valet service took our car away after it was unloaded and when we tried to check in we were told we were at the wrong Hotel. A porter wheeled our baggage across the street to the correct Marriott but my car was registered at the 1st hotel. Later there was a bit of an issue with paying this Juniper Street hotel for the daily parking fee, as the 2 are totally separate. At the correct hotel, check in was very easy and accomodating and apologetic for the misunderstanding. We had come for the Flower show package which included 2 days passes and 2 breakfasts, and 2 nights stay. The Flower Show was terrific, no issues there. The first morning breakfast was good suggest you use the buffett, omlets, scrambled eggs, waffles, usual bacon etc, fruit pastries etc. very good. 2nd day I wanted just fried eggs and my friend wanted the buffet again. I ordered my eggs etc, and she left for the buffet and in less than say 2 minutes I was served my breakfast and my friend was no where insight. Wound up eating separate alone. Ordrered eggs over easy and Sausage, and white toast. Got cold eggs over easy and cold bacon, cold whole wheat toast, not white. Server could not be found especially after she took a dirty knife served the meal and no knife. This is a very large hotel with almost 1400 rooms and a very small restaurant which I will guess accomodates maybe 150- 200 people at best. We were told when we checked in,that to get our car from valet call ahead 30 minutes. We went out 1 night to a show and called ahead 45 minutes, the car arrived in say 1 hour and 5 minutes. On checkout we called for the car and we were told to just bring our ticket down and give it to the valet service. We did and after raising so much he-- the car showed up after a 1 hour and 35 minute wait. Our main reason for using this hotel was it's convience to the Convention Center and the Flower Show and package Deal. Sorry to say Never ever again. Without a doubt the worst overall experience I have ever encountered while traveling and I do travel considerably. Marriot you have a long way to go with this one.