Pleasant Experience Until the End...
I received a Travelzoo promotion for a ridiculous deal at the Milford Plaza. Who can pass up $95/night, guaranteed renovated room? I know the city very well and being next to Times Square, next to every train and restaurant possible, is huge. The hotel looks very bad from the exterior with scaffolding everywhere. The lobby was fine; it looks like the hotel bar had been displaced with the renovations. We received an upgrade to a king renovated room, which was brand spanking new, clean bathroom, nice linens. It was difficult to regulate the temperature, as in many hotel rooms, but it's tolerable. At peak points of the day, 10/10:30 a.m., it took forever for an elevator to come, which was annoying. All in all, a pleasant experience until I'm packing to leave and find that my train tickets are missing. I knew exactly where they were when I walked into the hotel and three days later, disappeared. I followed up with the hotel afterwards and was told that no one accessed the room without authorization, and housekeeping "never saw them," and there was "nothing they could do" to reimburse me for the duplicate tickets I had to pay for. A good weekend, marred by a crappy ending.