Lost and Found
My boyfriend and I spent two nights at the Westin Oaks last week. I was excited to stay here, because I thought it was a very nice hotel, but I turned out to be very disappointed. Our room was nice and spacious; no complaints there. The faucet in the bathroom was broken -- you could not adjust the hot and cold knobs to get warm water; it was either scorching hot or cold water. Our room was also facing Westheimer, which means it was extremely noisy. I am a light sleeper, so unfortunately I was awake all night listening to motorcycles, loud car engines, and sirens. 
All of that being said, I would have given this hotel another chance. I am not usually a picky person, and I'm not one to complain. The big let down was that I mistakenly left behind my planner (with important dates and information) the morning I checked out (at about 8am). When I arrived at work and noticed it was missing, I immediately called the hotel (at about 8:30am). I spoke with security at that time, and they assured me that they would have someone go to the room to look for my planner, and they would call me back. I never received a call back. I called again at about 2:30pm, and I was again told that they would look and call me back. This time they actually did --telling me they had my planner at Security. When I went to go pick up my planner, I signed off saying I received it, and unfortunately, didn't think to look in it. I later discovered that my personal information page had been torn out --as well as two months of my calendar, with my important dates and times (only the pages I had written on). The pages in between remained. This is very disturbing to me that this happened. While it was my fault that I left this behind, I did not appreciate how this was handled --or why someone would have done this. We reported that this happened, and the hotel takes no responsibility. I do not trust their systems, and I will not be returning.