Mixed bag
I got a Starwood Platinum upgrade to an almost suite. 10th floor looking out to the Hollywood sign. Major brownie points. Room was spacious. Room also had stuff on the carpet from the previous guest (crumbs and weird tiny little plastic pieces). Has an exposed metal bracket under the desk, cut myself on it just by pulling my chair in when I first sat down. And my room was LOUD. I regularly nap at major league baseball games, so I can sleep through a lot. I could not sleep due to the noise from the nightclub. They stopped the music at 2:38am, which is when I finally got some sleep. Being as how I had to leave at 5am not much sleep, but the bed was comfortable for the 2hrs of sleep I did get. Full disclosure: did not request to be moved because, quite frankly, if I was gonna take the time to pick up my room it made just as much sense to get my car and make the 2.5hr drive home. So $400 for 2hrs sleep in a nice room I couldn't use to sleep in. Not my idea of a great hotel.