not wanted paying guest
Only reason I choose this hotel because they have heated pool. I called one days before arrival date make sure pool is in service. The front desk person answerd the phone :assured the pool is always keep at 85 degree water temp and is in service. When I went to the pool after I check in, a sign on the pool gate stated heated pool is out of service. I went to the lobby ask a man with black hotel uniform on who walking around the lobby(manager?) : when the pool will be back in service. He said he does not know and said it's been out service for few days. He sure acted like I am bothering him without apologies or effort to find out when the pool would get fix. I will not come back again not because the out of service pool because I don,t feel like they care about me as a paying guest.