Great
I am one of the "frequent" guests at this hotel and I like it very much. However, I understand that everyone has different reasons why they like a hotel so I will break my review into different sections.
Rooms: The size of the rooms is very good. They are kept clean and they "feel" clean. The only downsize is that the closet is pretty small but I don't remember ever thinking of closets as being generous at any hotel. There are a lot of lamps in the room so light is not a concern if you need to work late at night.
Concierge Lounge: I like the concierge lounge at this hotel. Rosie, the evening staff, is very friendly and helpful. Sometimes while traveling it is very nice to be able to have a little talk with someone about something besides business.
Front Desk: They have always been helpful with my requests. They are quick to remember you if you stay a few times and will go out of their way to accommodate you.
Room Service: Food is decent and quick to arrive.
Gym: The gym is small but usually empty so there is no fighting for equipment. I wish the gym was a little bigger but it has all the basics. The equipment is clean well maintained. If you have a LA Fitness membership, it is next door.
Location: Within a couple of blocks you have restaurants that can cater to different tastes (The Cheesecake Factory, BJ's, Gaucho Grill, Starbucks, etc). Basically, you won't starve. Also, there is Best Buy, Nordstroms, Nordstroms Rack, a mall, and many more stores. Also, within a couple of minutes from the 101 Freeway (except when there is traffic).
Engineering/Maintenance: I am very picky about the quality of the rooms when it comes to maintenance. I am happy that they are very prompt to fix whatever I find wrong in the room. No room at any hotel (W, Four Seasons, Marriott, and others) that I have ever stayed at has been perfect in my eyes. However, this hotel ranks pretty well compared to others.
TV: One of the features I like best is the in room DVR. TV programming is lacking since they recently changed the line up. I was disappointed to find out the new programming.
Internet: The in room internet speed is quite decent and connections are solid.
Things I would like fixed: One thing that I always think about is that the room doors need adjusting. They slam quite loudly and they seem to shake my room if my next room's door closes. Also, some type of crowd control would be nice when there are events. Some of the event guests tend to stand in the drive way.