Don't complain about Anything! Management red tags YOU.
What has happened to this hotel? I’ve stayed in this hotel many times in the past twenty years. Each stay was a pleasant one. This year, I asked for an up-grade in rooms, the desk clerk went into a dissertation about how the hotel was sold out and that I should be happy that I have a room at all. 
Based upon my interaction, I elected not to check in at that time, but went to my meetings. When I arrived back at the hotel to check in, this desk clerk, used a previously used credit card to check me into the room. This is a credit card that I no longer have in my possession. Further this clerk put me into a room that faced a brick wall and the roof. I cannot wait until the sun toasts everything in the daylight. 
Next the management staff was full of meaningless apologies. I also had an opportunity to meet a second part of the management team. They too lived by the code of being rude and discourteous to a guest. 
This is a drastic departure from previous managementstaff that I’ve met who were all about being customer oriented. I only wished that I had the former managers card. He was ultra-courteous and the sort of guy that you would have sent Christmas cards to. 
This stay is likely my last stay at this hotel and this chain.