Great Location - Needs Updating
This hotel is in a great location in downtown Indianapolis. It is close to lots of great restaurants, and is in walking distance off the canal, which is a nice stoll through the city, and Monument Circle, which is worth visiting for it's charm. This hotel has a great concept. It is located in historic Union Station in Indianapolis. It is still a working train station, but the hotel itself is a private part of the station. The hotel rooms are Pullman Cars. The concept is fantastic, and the main areas of the hotel suit the concept well; however, the rooms need major updating. A historic hotel can be beautiful; this hotel was not. The rooms were dated. They could have been updated with period items or replicas. These rooms were just old and not well decorated. The bathroom was in disrepair, the rooms themselves were dated. I did find the bed to be very comfortable; although, the pillows were a nightmare. They were oddly uncomfortable. They had no body to them, and were difficult to get under your neck. I woke up to a cockroach in my room and trapped it under a glass. When I picked up my purse, there was a dead one underneath it. They moved my room with no problem, but did not offer anything as a consolation for the cockroach. Overall, I would not stay at this hotel again unless they renovated the guest rooms. As for the staff, they were friendly and courteous. I was so excited to stay at this hotel because I love staying at historic places; however, I was disappointed that the rooms were not up to par with other Crowne Plaza locations. The executive lounge was not as nice as other Crowne Plaza hotels. It did not provide any alcoholic beverages, the breakfast was yucky after sitting for a while, and there were flies around the fruit in the morning.