Good Hotel ruined by poor customer service
We stayed at the Hospitality Hotel for 6 days and then came back for 3 more. The first six days went well. The accomodation is pretty basic but clean and spacious which is a rare for New York. The breakfast weren't great. However we left with a pretty good impression of the place and didn't have any issues about coming back. However upon are return we found that we had been moved into two seperate rooms without warning on different floors. (this despite making and reconfirming the booking several time over the proceeding 3 months and when we checked out)We have children of 5 and 8. Nobody at the hotel pre warned us, they made no attempts to call us and had an attitude and I quote 'if you don't like it stay elsewhere'. This was at 6-30pm in the evening leaving us no hope of finding alternative accomodation in NYC. 
Robert the general manager refused to speak to us despite having a five minute conversation with the assistant manager on the phone in front of us. There was no excuse - I can only assume they had a better financial offer for the room we'd booked. It was a shocking piece of customer service made worse by them charging me $1 for some reason upon my return to the UK. That transaction cost me more than that in charges from my bank and I confirmed on three occasions that nothing was outstanding. If booking this hotel please remember confirmation and warm words count for nothing.