Edison hotel counting on its past
Not the best ever experiance.Reception staff who dont seem to care.First night room no heating as been traveling for approx 20 hours left it till following morning told reception said they would see to it.Returned tea time still nothing went back to reception attitude of male receptionist oh ok will send some one ,15 mins 2 guys arrived did a patch up job and admited heating had been turned of as there was a leaking pipe packed it with room towels put up with it 2nd night.Next day got back mid afternoon message we where being moved to another room packed our stuff went to next room guess what no heating .bounced down to reception pretty mad now same guy on desk as other day told him problem he said "are you sure you are turning in on to heat"told him yes I was given a third room got to room tried heating yes it worked .Went out for something to eat got back room like a oven couldnt turn heat down back to reception,differant person on desk maybe get somewhere this time same attitude(16 years holidaying in usa never had such bad customer service and made person aware of this)Asked to speak to manager got deputy manager again made him aware of the saga from day one he informed me this was the first he had heard of the problem and was shocked immediatly gave us keys to a suite and a complimentry breakfast for the next day.Suite was better more like the pictures in the brochure.After a couple of days got back to a message from a customer service manager called her she seemed concerned about our problems and we recieved a second brekfast for another day.Still a few little problems with room ie movies on demand keep stopping playing but hey we have had heat.All in all poor hotel but with promise undergoing renovation could have been a cause but not for staff indiferance.Great location is its best assett