Unsafe and Unhelpful!
The fiasco started when upon check-in I tried to shorten the reservation, which had been booked at hotels.com- I was told to go ahead and check in, then call hotels.com to make the change. When I called, I was told the hotel had to approve the change, which the hotel then refused to do, and the finger pointing started (and never resolved). Next came the floors in the room- the area near the entry and bathroom are of a VERY SLICK tile, so much so that I slipped a number of times, even in my bare feet on a dry floor (and I'm a normal, fit, athletic person). I fell and injured my foot. When I met with the manager the next day about it, I said I didn't feel safe and wasn't going to stay any longer and would be leaving. I got the typical "we've never had this happen before" speech, but nothing else. They offered to call a doctor for me, and said they'd "file a report and would be getting back to me the next day". They never followed up in any way, and I got stuck with paying for another night (after checking into another place, which was much nicer). If you or anyone in your party is elderly, or if you have children, I'd definitely avoid this place due to safety concerns.... and know up front that the staff will do little or nothing if you have a problem.