Disappointed
We booked a room under a wedding package for a Saturday night. We were told we were getting a marina view, balcony room, though it was supposed to be on one of the lower levels. I specifically called to book the room because I wanted to make sure I was getting one with a balcony and a view, considering we live 20 mins away from this hotel we wanted to make the stay worth it for. Check in took longer than usual due to a system problem, so once we finally found our room after getting lost and having to ask for help finding it, we had less than an hour before we needed to be at the wedding. There was a tray of disgusting old food right outside our room like the previous guest were still in there too! They stuck us in a Lanai room which was horrible, it was on the ground floor with a view of the wall of a tennis court and some shrubs. The patio was not private nor enclosed and was outfitted with plastic lawn furniture. And hopefully if you are staying in this room you are staying alone, 2 people do not fit in the bathroom at the same time. Not what I would expect for $200 a night which was their 'special' rate for this event. I would have gladly paid extra for a nicer room but did not want to change the upgrade and losing my balcony, big mistake. When I called the reservation desk to explain my disappointment, I was hoping due to the short amount of time we had to make it to our event that they could bring a room key to us so we could avoid the 10 minute walk back to the reservation desk w/ our luggage. But no offers or help, we were basically stuck staying there for the night, when my apartment is actually much nicer. Would have rather saved the cash. Unless there is no other hotel option, I won't be returning to this hotel.