Ideal position
My daughter and I saved up for this once in a lifetime trip and chose to stay here because it seemed good value and was central for first time visitors.
Our welcome was disappointing to say the least. The man on reception was very unfriendly and the room we were given was already occupied. We went back down to reception and were given a key to another room and this time we had to take our own bags - this was due to the man who took our bags the first time having some sort of argument with the man on reception. The bath in this room was full of black stuff, almost like soil, and it was unusable. By this time my daughter was in tears, 17 years old and very tired, and wanted to go home. We were given another key by a lady this time who was a little more sympathetic. We had been travelling since early morning and should not have had to keep heaving suitcases from one room to another in a four star hotel. 
This room was ok if a little worn in places. There was plenty of space to spread out and a decent bathroom. The housekeepers were lovely and really friendly and put the reception staff to shame. The sheets were changed daily and the room thoroughly cleaned each day.
The complimentary breakfast was good, fresh fruit salad and pastries, good orange juice and hot drinks. I really didn't mind leaving a tip although it takes time to get used to being constantly asked to leave them.The location of this hotel is perfect, we were able to walk to Time Square, Central Park, Empire State building etc. etc. We did have a fantastic time in the city despite the shaky start.
This hotel needs a bit of a spruce up and the Reception staff probably need a refresher course in welcoming guests who have travelled a long way and saved up for several years to do so.
One of our travel guides told us that New York heavily relies on tourism.
p.s The beds are really comfy!