Dirty Rip Off
I Stayed at this hotel as I often stay at accor hotels in Australia and have had great experiences. The room was old, the house keeping was well below standard. 
There were days when after waiting over twenty minutes for the elevators we gave up and used the stairs.
The female who checked me in could not have been in a worse mood and handled all enquiries in a terse manner.
The room service staff were not much better, and basically threw the tray on the table - and included 18% gratuity to do so.
The balcony bar offers amazing views, however, the service there is horrendous. If they take your order at all good luck as they probably do not have the ingredients to make your drink.
What was most disappointing was on check out. The concierge flagged me a taxi, and put me in a black town car. He assured me the price would be the same as a yellow cab. It wasn't - I was charged twenty dollars more than any other trip to JFK.
Being an accor member who is used to superior service this was a complete let down and by far the worst accor hotel I have ever stayed in.
Will be back to NYC, but will never be back to this hotel.