Will not be back
Stay at the Canterbury for a convention in August 2012. Had an issue at check in with the hotel billing my American Express upfront. I can understand the $50.00 a day for " incidentals " but my credit card was billed for the full amount as well. Stayed at the Hyatt Orange County several months ago and was billed at the end of the stay. The Hyatt did hold several hundred dollars for incidentals as well. Curious why this " boutique " hotel required $1200.00 up front. When we got home the $250.00 for incidentals was refunded. Staff had no explanation for why I had to pay in advance. I did not have a bank or debit card but an American Express credit card. I have never experienced this with any other hotel or resort. Staff was very indifferent to my complaint which put a very bad taste in my mouth from the beginning. Will not be back or recommend this hotel.