Great location, room needed an update
My family and I stayed at this hotel using my husband's Hilton points and it has a great location. We walked to Navy Pier, shopping on Michigan Avenue and Millenium Park. This hotel has a high volume of people and it shows. The lobby is beautiful, but the furniture is worn. We had a corner room with a beautiful view, but our room was just as worn. The king mattress actually sagged in the middle. Their was mildew stains on the grout in the shower and the grout in the bathroom floor was stained from dirt in spots. The shower curtain wasn't actually big enough so that if you closed it on one end, it gaped a foot at the other (it was one of those curved rods). There were three of us staying in the room and I thought they were very stingy with the towels. We had no bath mat, and while we had 3 bath towels, only 2 hand towles and wash clothes. There was a 2nd sink in our bedroom area, but no bar of soap or towel to actually use it.
We tried going to the manager's happy hour but the line was across the lobby and we gave up. The same at breakfast. I was told the food was good, but never had the patience to wait to find out.