elegant hotel with just one drawback...
just stayed for 5 nights with my husband. the location and service were excellent. the hotel starts above street level so 2 elevators are necessary to get to your room. check in was very simple. the room was spacious for 2 people. the decor was pleasant and understated. i found the bathroom to be well appointed, but the layout was a little odd. the water closet and the shower had glass doors and were positioned opposite each other, just at the entrance to the bathroom. this made things a little awkward as the 2 doors could hit each other and also block the bathroom entrance. the king bed we had was very comfortable. there was a console on the nightstand which had convenient controls on it. 
my only 1 real complaint is that the towels, generously sized, were very coarse and abrasive. they were not the soft thick towels that i would expect from this hotel. i mentioned it to the front desk, and the housekeeper left even more towels in my bathroom. unfortunately, they were all of the same quality as the ones i complained about. the towels felt like super large bath mats. i know this may be picky, but i have had much softer towels at much cheaper hotels/motels.
the concierge was quite helpful and helped with a dinner reservation. everyone at the hotel was quite pleasant and helpful and cheerful. there is free coffee and tea in the mornings near the front desk which was generous. the spa was quite nice with a great workout room. exercise classes were offered gratis, and the lap pool was spectacular. i did not eat at the hotel, but the main restaurant appeared quite pleasant. the overall ambience was refined and reserved.
the location is quite convenient to shopping and good restaurants. two great pizza places are within 1-2 blocks. we walked to second city as well as the cadillac theater to see les miserables.