sleepless in seattle
the location of this hotel is great we have stayed here before had minor problems but this stay was above and beyond!! The keys not working and having to run down to the lobby every other time was a minor problem. The dirty dinner tray left outside our neighbors door was ok too until it started to smell bad a day and a half later, since no one would respond to my request to pick it up 
I took it to the front desk, annoying not major. The real trouble started with when returning home the second night and the room was at least 80%. After calling the front desk we had prompt attention and it was fixed for the moment. The room did cool down but a noise like a hamster running furiously on his wheel continued until 1:30 am. We called for help about 11 either another room or maintenance non available nor a manager. We secured a room for the next night elsewhere. I checked out in the morning no mention or concern from the staff.