Professional staff, but a bit crowded, loud, worn...
First off, the staff was excellent. From front desk to maid service, all friendly, all professional and all willing to help make the stay better. Special kudos to concierge staff who really helped.
But the rooms were small (ok, two queen beds were a real plus instead of the industry standard dual fill sized beds) and we could barely maneuver around the room. The lobby was small-a constant pile up of luggage around the front desk. And 8 th ave at 49 th means constant sirens, trucks and busses.
Our room was a bit worn, but completely clean. Bathroom cramped and a bit worn...nothing off the charts wrong, just not perfectly right. And even though it's NYC, I wanted more for the price.