Not Impressed....
Where should I start? 
Old, musty pillows and mattresses I swear are from the 50's. My back is killing me with the lumps in the bed. I'm writing this now b/c I've been up for hours b/c I can't sleep on this mattress. I may resort to the couch tomorrow. Don't bother with room service. They are NEVER open and when you do finally get through there is nothing available and the times are totally wrong. You're on your own if you need a concierge. She's too busy to help anyone and certainly can't be bothered with recommendations for dining. And as if the mattress wasn't enough, the door lock is strange. It resets itself or something every hour or so - I think I'm finally past thinking someone is trying to come in now.
The only good thing I can say is location and the doormen (yes, the doormen) are great. Extremely friendly, fun and set the stage for what feels like it'll be the best stay ever. Only to be greeted with a series of less than enthusiastic staff and poor hotel conditions. Needless to say I'm very disappointed - won't be staying here again.