Very dissapointing.
Very long queue to check in. Bedroom was fine and reasonably spacious for NY. Bathroom shower was below standards expected in modern hotel.
On my last day I used the luggage check service as I had a late flight. Was charged 3.25 per case. When I returned I had to queue for 30 minutes to get my cases back leaving me rushing for my plane and moving towards rush hour. 
The doormen we very slow to try and get a cab, when they did get one they offered no help with my cases - I opened the trunk and put them in myself. 
There are so many better hotels than this in NY I can't see any reason for staying here.