Above and Beyond Normal Expectations
The Hotel Indigo is a must for visitors to Chicago. The staff went out of their way to accommodate us. Tom the desk clerk and Greg the valet/maintenance person went above and beyond the call of duty. When we were told after a nine hour drive that the hotel we booked and paid for (the Swissotel,,,,don't recommend this hotel) overbooked rooms and was sending us to another hotel. Without calling ahead, to make sure they had a non-smoking room as I have asthma and needed that type of room, sent us to the Hotel Indigo where we found out they had arranged for us to have a smoking room with one bed. Well since we couldn't take the hotel room, the Hotel Indigo staff went out of their way to find us a room. They spent the better part of an hour trying to accommodate us, and then they finally were able to get us a room in this hotel.
I would strongly recommend staying here. Again, Tom the desk clerk and Greg B. the valet/maintenance person were awesome and should be commended and could very easily give talks on proper customer service.