Overbooked!
I had booked my reservation for the Hyatt in North Carolina over 2mos in advance thru Expedia. When we arrived at around 9:30 pm the Hyatt hotel shuttle picked us up promptly from the airport. The driver, Mike, explained he had some bad news, the hotel was over booked and we were going to another hotel across the street, Sleep Inn (Below are my ratings for Sleep Inn) and that they would honor our reservations. Tired from the plane ride we conceded. The driver, Mike was very apologetic and we realized it was not his fault. He offered his van services to bring us to the Hyatt for breakfast in the morning but our plane would leave too soon for the opportunity. He then offered to drive us to a restaurant that night as we were had not eaten since breakfast. We took him up on it. He then said to call when we were finished with out meal so he could return us to the Sleep Inn. We were impressed with this gentleman. As for Hyatt, I'd paid 109.00 for the room. Sleep Inn's charge for the night was 79.00. (covered by Hyatt) You do the math!