Front Desk and Shuttle Service
We had a 6am flight and wanted to get to the airport by 4 am. The shuttle didn't arrive and we were told twice that it was on the way. The second time the dark haired man behind the desk said that it would be there any minute (4:30 am by now) and a cab pulled up. We assumed that since the shuttle was late , that the front desk sent a cab (at the hotels expense) to take us to the airport. My husband gave the driver a tip but was told that wasn't enough, that the bill was over $20. Being late, my husband gave him the money and we went inside to get our airline tickets. Upon our return to Indianapolis 3 weeks later, I contacted the front desk inquiring about a "scam" between the front desk man and the cab driver. The lady told me she would contact the manager and get back to me about this. She never called back. My husband and I have stayed at this Days Inn numerous times & couldn't believe that #1 the front desk didn't have the curteousy to call me back to explain and #2 that a cab mysterously appeared just when the man behind the front desk said someone would be there for us. We certainly don't feel that we should have had to absorb the cost of a cab ride when this shuttle was so late.