Delightful Upper East Side Boutique Hotel
Chose this hotel for the first time for its proximity to my early meetings--and was not disappointed in any way. Their own website's 'best rate promise' beat my Platinum American Express travel agent by $80/night. Excellent location; generous sized "regular" room with all luxury appointments I would expect for a much higher rate. But the true winner here is the obviously superb service management philosophy. Had a minor issue that could have been catastrophic to my stay--but manager Jose Lema and housekeeping manager to the rescue and immediately ensured a prompt recovery. Lema made me feel he was personally engaged and involved in my complete satisfaction. Kudos to Lema and the general management of this hotel for exemplary customer service.