Very Rude Front Desk Staff
We stayed in the New Yorker for 7 nights for a vacation in March. I will start with the positives - the location of the hotel is good being just a few blocks from Macy's and the Empire State building. It is also next to Penn station so convenient for getting the Skytrain to JFK. The Tick Tock diner and Coopers Tavern restaurant we're both excellent with good food and friendly staff. I also couldn't complain about the maid service - staff were friendly and the room was always thoroughly cleaned.
Unfortunately, the negatives of the hotel far outweigh the positives. Upon check-in we had our first of many bad experiences with the front desk staff. We were ignored for several minutes despite several staff appearing to be free. Once we were served we not made to feel welcome, we're not given any information about the hotel or the local area (eg where to find the elevators, the hotel safe service, the buisness centre) and we're not offered help with our bags. During our stay we were shocked at how rude and unhelpful the reception staff were. We noticed other guests getting treated the same and also commenting on how rude the staff were so this does not appear to be a one off. In regards to the room it was adequate but as others have stated it is fairly small.
Overall I would not stay at this hotel again due to the bad experiences that we had with front desk staff.