Exceptional Service + Uncomfortable Room = Average
I had a job interview scheduled near the area that is why I reserved a room at the Courtyard (I don't live in the area). I was hesitatnt to reserve a room at first as it was a bit pricey $259 for one night + $45 parking, plus I knew I would be arriving late (11 p.m.) with a checkout time at noon. So I didn't know if it was worth it or not. Still, I didn't want to be pressured going to the interview so I still made the reservation. Plus, I was hoping they would let me have a late checkout.
Upon arrival I drove my car towards the entrance and there was only one person doing the parking. There were two cars ahead of me. He was prompt and courteous though. Upon entering I was assisted by a very nice clerk who checked me in. I requested if I can have a later checkout but he said the hotel was fully booked the next day that is why they can't do that. However, to call in the morning to check. I did call in the morning and the clerk, Maria, said that the latest I can checkout is at 2 p.m. I was surprised they granted it considering they said no twice previously. So that was good. My interview was at 4 p.m. so I wanted to checkout at 3:30 p.m. Instead, I had to wait in the lobby area for an hour and a half. However, when it came to parking they charged $10 for every three hours over the expiration of the one day parking. I started feeling I was being drained of funds for this "darn" stay. Yes, I was feeling frustrated (due to cost) and nervous (due to the interview) the whole time I was there.
Now the room - the room was very nice, clean, and well-decorated. However, the air conditioner was awful! I sleep with the a/c on. This a/c turned on and made a subtle sound but no adequate air/circulation came out. I tried opening the window but it was glued shut. Unfortunately, I did not have a good night's sleep (the night before my interview). I kept waking up in the middle of the night hoping the a/c would kick in. Unfortunately, I didn't report this to the hotel services. I also didn't like the fact that the bed was a bit uncomfortable.
The next morning I went downstairs for their breakfast buffet. I was pleasantly surprised how nice it really was. The food selection (yes, you can have your eggs cooked the way you want - even egg whites) was awesome! The waitress, Regina, was so friendly and helpful that it made my stay there worth while. After that I went to the exercise room and worked out for a good hour using their treadmill, bike and weights. It was nice. It's right next to the pool on the second floor. I also used their computer (you are limited for 15 minutes). It was somewhat slow and you can't open more than one window it seems.
Overall, my stay was an "average" one. The staff was phenomenal, but the comfort, price, and the fact I didn't have the late checkout I wanted made my rating at average. Would I stay here again? Perhaps if the room rates go down and if I get a room where the a/c is working appropriately. We'll see.