Not Understanding and Accomodating
I came here for a few days for a business conference that was in the hotel. I had originally made the reservation for Thurs - Sunday (departure day), however, when I had arrived at the hotel to check-in, I told the clerk that I would like to change my check-out to Saturday because there Hurricane Sandy was heading to my area and I would need to get home. He said he would make the change and when I went to check-out on Saturday at 11AM, I was told that the change was not made in the computer and I would still be charged for the 3rd night that I didn't stay. This is outrageous at how desparate they are for business. I told the clerk, he dropped the ball and due to the nasty weather, I still got charged. Additionally, when I checked in, I was not informed of how their elevators worked nor that I would be charged for internet usage. This place is definitely not a place I would go to again. Also, I had booked a waterfront view which I did not get.