Outstanding service
Loved this hotel. Perfect location but even more importantly for us, extremely helpful staff. We arrived without our luggage which hadn't made the flight. Arriving in the early hours, as far as our our body clocks were concerned, a bag of toiletries, toothbrushes etc was put together immediately and delivered to our room. Further when BA had failed to deliver our luggage next day, despite promising to do so, the staff helped in attempting to locate it and finally managed to provide clothes from their left property department to enable me to go out for dinner at the Needle. Lovely room and bathroom.