This property shames the Hilton brand
Let me start by stating I stay in Hilton hotels at least fives times per month...all over the US and Europe. I have been to this property four separate times, and each has been consistently terrible. The ONLY reason I stay here while in Memohis is to continue earning HH points and stays. 
 I should also note this is the first time I have ever bothered to write a review in reference to a hotel (or anything else for that matter); yes, it's that bad.
Let's start with the hotel shuttle. Upon calling from MEM to request the shuttle, a rude woman will undoubtably answer the phone, ask for your reservation information (no other Hilton I know of does this), and will make you wait until the next shuttles leaves...in about hour. You might as well pay for a cab...
Check in: long lines may or may not occur in this notably bizzarly designed and decorated lobby. If you are Hilton Gold or Honors, do not expect a better room or service...or for them to notice that you are a frequent customer.
Room key: do not dare put it near your cell phone...or it will deactivate it.
ROOMS: The carpet is filthy...in every room I've stayed in. Each room also had a drainage issue in the shower. I can't express how disgusting it feels to have the water full up to you ankles and to essentially wash in other people's filth. 
Also, the walls are apparently made of paper, because you can hear anything and everything your neighbors are doing. The glass is also thin, the nearby highway can be heard all night. There is essentially nothing good that can be said about these rooms...it's basically just a place to sleep...and everything feels dirty.
The Restaraunt and Bar....OMG!!!!! Where to begin..... The resturant is like the twilight zone. Each time I have been, there have only been one or two parties present, and all are actively complaining about the service (rightfully so). Upon ordering a drink, you can expect 10 minutes of shear silence to go by ( there is no music or noise what-so-ever) until the waitress comes back and asks you to repeat the order. In another 10-15, they'll come with a lousy drink in a dirty glass. Tonight I ordered a meal from the "healthy menu". What a laugh!! It was pasta COVERED in pesto sauce to the point that it was ineatible. There was also supposed to be a full chicken breast...which turned out to be two small slices of what was obviously frozen ( dark) chicken. This cost $12 95. The waitresses and waiters have Ll been unprofessional and seemingly lazy. 
On my last stay, I ordered a salad from the bar (also about $13) it contained wilted lettuce , very, very little meat and was missing at least 3 other inclusions that the menu described.
AND GET THIS: I had the nerve to order a Martini.... It came in one of those miniature martini glasses that you could buy for a quarter at big lots, was not nearly full, tasted God awful....AND COST 15 bucks!!!!! I live in downtown Miami, go out iften, and have NEVER paid more than 12 for the same drink (made 100 times better). Is this the outskirts of Memphis....or Manhatten?? What on earth are they thinking with these prices??
Club Level: A waste of time- the worst I've seen yet. And last time I was here, I walked in and out, had a cookie and a water...and the next day I observed a $9 alcohol charge!!!! It was taken off the bill, but still an aggrivation that took 20 minutes of an already rushed morning to solve. The strangest thing was that I never used my key or gave my room number to the attendent. Upon looking up the charge, the front desk person observed there was no guest signature...essentially some stranger just gave my room number and had my room charged....unbelievable.
Basically, not only is this the worst Hilton I've stayed at, but one of the worst hotels I've ever been in in 33 years of living and a lot of travel. Next time I'm in Memphis, I'll likly forgo the HH points and stay at the Sheraton across the street.