Dismal. Everything is too much trouble.
Thoroughly dismal. The ambience is joyless.
Lovely building and location but the service is SO disobliging. (Apols for capitals but I need the emphasis.) Couldn't access rooftop bar despite loads of room for no good reason - paying guests take lowest priority here. No coffee machine delivered despite requesting so had to get on room service (was eventually taken off bill). When machine arrived, no milk or creamer. All such a palaver. And has anyone ever tried to use the Acura car service at a W? I suspect it's fictional. We got a room upgrade and I shudder to think how tiny it would have been otherwise!
We booked the W thinking it would be lovely and glamorous - a full-on luxury experience. Regretted not booking the far superior Washington Plaza, which is much cheaper and far far nicer. Unfortunately we'd also booked the W in Chicago for this holiday also. Our hopes were not high...