Pan Pacific Seattle November 2012
I arrived early for my reservation on Friday, 11/9/2012. The bellman and frontdesk staffs were friendly and attentive. The frontdesk staff kindly informed me that my room was not available for early check-in and will be ready shortly in an hour or two. I checked in my bag for storage at the frontdesk and was not given a receipt or tag. I asked for it and they informed me that I don't need it. They'll send my bag to my room. It's all good. So I went on to the business center to wait for my room to be ready. After an hour, I was informed that my room was ready, my bag was sent to my room, #408, and the key cards of 408 were given to me. I went up to the room and saw someone else's bag in the room and it's a king-size bed room instead of a deluxe city-view queen room I booked. It's an aweful feeling I felt immediately not just from the wrong room type but also from the fact that if I have access to this stranger's bag mistakenly delivered to the room I was given keys to, where is my bag? Where has it been delivered to and who has access to it? This is not an acceptable mistake by a hotel with Pan Pacific's reputation/class. I immediately left the room and headed down to the frontdesk to informed them their mistake. The frontdesk staff kept saying that it shouldn't be, it should be your bag and your room. I had to describe the color, the pattern, the style of my bag in order for them to locate my bag in the storage. Fortunately my bag design/style is very unique and it was still at the frontdesk and not delivered to a stranger's room. It didn't take long before they located my bag. I felt relieved because I had no receipt to show that they had my bag. What if they lost my bag or mistakenly delivered my bag to someone else's room and never able to locate it? They had no clue how this happened. Very disappointing. Then the frontdesk staff informed me that 408 is my room which is a king bedroom. I informed her that I know for sure I booked a double-queen room. She asked me for my reservation confirmation and while I was getting that information on my iphone, she found a double-queen room that's available, 509 and informed me that it's a complimentary upgrade. I went up to the room. It's smaller than 408, less appealing. I did not feel like it was an upgrade. I found my booking confirmation and it's clearly shown Deluxe City View Queen. How did my deluxe city view queen room I paid for become a complimentary upgrade is still puzzling me. Over all the staffs were friendly but to make these type of mistakes, it's not professional to the quality standard I expected from Pan Pacific. 
I would've enjoyed my stay at this hotel if the above incident did not occur. I'm very disappointed.