WORST Customer Service
Where do I begin? 
* Didn't give me my wake-up call so I missed a meeting during a business trip.
* When my friend (also staying there) was at the front desk, the person at the desk snapped "Are you going to look at me when I talk to you?" because she was on her blackberry during a business trip.
* Didn't clean our room or turn down our beds unless we asked.
and finally...
* A ring of mine went missing from the room.
I called the manager and left a message and - shocker - no one has called me back.