Watch your Bank Accounts!
Mold in bathroom. Loud street out front. Hotel staff was not very professional and very unhelpful. Answered personal cell phone while in the midst of helping us.We were billed in July when we placed the booking order rather than when we stayed in October. We were informed that the July charge had been returned to us. So we went ahead and paid upon our check in. Our bank showed other wise. We were never credited back from July. So we paid twice. We informed the staff supervisor (Veronica). We stopped the 2nd payment made in Oct only to have them try and run it again without our consent. Our bank is now handling it as fraud directly with the hotel. I sent emails and left my name and number along with info at the front desk and the hotel manager (Santiago) has still not contacted me or offered an apology or anything.