Is this a Westin?
The Westin chain has been known for high end excellence but not the one in Copley Plaza that functions more like a convention hotel. The hotel does not supply WIFI as part of the room rate as is common for Motel 6 level hotels. It does not do turn down service, supplies minimal towels so by the next morning of a stay a couple has no more clean towels. In fact there is a notice that one can receive a room rate discount if one forgoes room cleaning at all. The rooms are dark with inadequate light to read or work except in bed. There is inadequate sitting with only one comfortable chair in the room so one member of a couple has to lie in bed or use a very uncomfortable desk chair. On the other hand the hotel is well sited if one is attending a convention at the Hynes Convention Center.But an attendee has at least 3 other hotel options with the same geography.