Business Meeting Gone Terribly Wrong
I held a manager meeting at this hotel. It was a mistake. I have used this location a couple of times and have never been treated like this at this hotel or any hotel. They refused to let us into our banquet room to set up computers and printers because the contract said 8PM. Even though it was stated verbally that it would be when it was available. We waited for 3 hours. James at the front desk was rude and very unaccommodating. When we were finally allowed into our banquet room at 7:45 pm and after unloading full desktop computers, printers, two tables full of food, and ice chests full of drinks, the internet does not work. After them sending a maintenance man that spoke little English and had no knowledge of how the internet worked and having us call their internet provider, we found out that their "wired in" internet did not work in that room even though it was stated it would. By now it is 9:30 PM. We had a meeting at 8:00AM. They finally stated that we could get another room. By then, it was too late to break down all the computers and printers. We had to frantically go to the hotel, which we were not staying in because we all lived in Austin, at 6:00 AM to set up for a meeting at 8:00AM. It was the worst experience I have ever had at a hotel. I have put together dozens of meetings and this is by far the worst one. The only shinning light of this whole situation was a man named Larry who worked at the front desk. He was polite, helpful, and very accommodating. I would not recommend this place to have a meeting.