Excellent location. However very disappointing room and service for a luxury hotel
My girlfriend and I stayed in the Junior Suite Room 1023 over the labor day wknd. 
The pros:
- The hotel was in an excellent location in the heart of downtown. We were less than 10 minutes from uptown where we had dinner at Capital Grille, and Reunion Tower at Hyatt where we overlooked Dallas skyline. The buffet breakfast was great and the self parking was sufficient. Service at the restaurant for breakfast was top-notch, and we were very impressed by their promptness and courtesy. Note that breakfast and self-parking was included in the junior suite wknd getaway package that I got. W/o the package, the buffet breakfast would be $20/person, and the self-parking would cost around $20/day even on wknds. Check-in and check-out was prompt and courteous. The internet/work area in the first floor was very comfortable and had multi-seat tables great for quick informal meetings if needed.
The cons:
- The room (1023) was old and musty, and it was located right next to the service /custodial room which may add to the damp/musty smell. I had problems with the service, I had to call the front desk twice to request a set of new towels. Total time to final receive towels was close to 40minutes. No idea why it took so long since the custodial room was right next door. Also, the room lacked a ironing board, which I didnt bother to request since I was already frustrated by the time it took to get towels. The carpet of the room was old, and the room seemed like something from the 1980s. The biggest gripe that my girlfriend and I had was that the room never seemed to get cold even when we set both thermostats (in the living room and the bedroom) to 65degreeF.
-Parking garage was a long walk from the room, and it was completely full. We were lucky to find spots. Also we were almost turned away one night by the rude parking attendant until we argued with him we were actually hotel guests. These guys need to learn to ask first instead of making accusations of who we were. Left a very bad taste in our mouths. To be fair, there was a animefest convention and many guests staying for the Alabama vs Texas college football game, however the rudeness of the parking attendant almost made me request his firing at the front desk.
-One of the elevators in the south tower was broken. I never saw a service mechanic all 3 days I was there. This compounded the length of time to use an elevator, and the elevators were slow enough themselves.
Summary:
For a regular hotel, it was a sufficient and average at best, but since this was a luxury hotel, I expected luxury accommodations, service, and quality which we saw definitely lacking so this hotel deserves a 2 out of 5 rating. I will not plan to stay in this hotel again unless the comments I listed have been addressed. And if not, next time I will plan on spending my stay at the Hyatt or the Omni hotel next door.