the worst hotel I've ever stayed in
Don't quite know where to start. The guy that checked us in didn't look at us once throughout the whole process. He seemed bored and looked everywhere else apart from at us. After reading all the terrible reviews we had been tempted to cancel, but the lobby looked nice and there were plenty of elevators.
When we got to our room, it didn't seem so bad... for about 20 seconds. The bathroom was awful. The toilet seat had a large crack on one side, so if you sat on it your skin would get pinched between. The lights above the mirrors were covered in dust and the hairdryer had melted. The carpet in the room was so old and stained we were afraid to walk around bare foot and there were cobwebs in the corners. There was no light switch as you walk in, we had to walk in between the beds to turn a crappy old lamp on, which was so dim it was hardly worth the effort and every time I sat on the bed the electric socket that the lamp was plugged into (which was behind my bed) made a terrible fizzing noise. I was terrified it would catch on fire!
The bed itself was comfortable, but the one flat pillow available was not enough. I phoned reception every evening for 4 days asking for an extra pillow. They informed me each time that one would be sent up immediately. I never got one and ended up rolling a jumper up and putting it under my pillow. 
The 'heating' is a joke. stinking, filthy, dirty... They must be the original heaters from 1919. full of ash, dustballs, feathers and god knows what else. It was difficult to see the setting as the stickers were half peeled off and what was left was full of stains. Took ages to warm up and was SSOOO noisy, we couldn't hear ourselves think.
It's such a shame, as we loved New York. Would go back in a heartbeat, but wouldnt stay at this hotel if they paid me