Take a Pass...stay at a real hotel
We have stay at the Univ. Club at least three times. Our most recent stay was a giant disappointment. Here are the lowlights:
1. Room was hot on entering (not uncommon). Turned on the AC and it sounded like a turned on an old engine. Clatter-clatter-clatter. I decided to see if I could look into the AC unit in the ceiling to hear what was causing the noise. The entire grate fell out of the ceiling....just missing me.
2. Called engineering to look at the above issue. They were able to diminish the sound level of the noise but not eliminate it. They were also not able to secure the gate in the ceiling covering the AC unit. The engineer suggested not to stand up in the grate which was in the inside doorway. This is a lawsuit waiting to happen. Past visits have revealed the deficiency of the Club's AC units....totally unacceptable for the price point of the U Club.
3. That night (at 3:40 am), a group returned from a night out and proceed to make a lot of noise and break some of their bottles and/or glasses. The Club needs to have a person in the lobby from 1 am on who will "escort" guests like these back to their room so they don't wake up other guests. This happens too often at the Club. The management needs to address the issue of drunks returning from a night out and disturbing other guests.
4. There were issues both on check in and check out that put a perfect circle around a miserable one-night stay at the Club. I won't bother you with the details because they probably are a function of new staff or very old systems and processes used at the Club.
My advice: stay at a place whose business is taking care of guests....from check-in to check-out.