Hotel should read my letter to the GM and acknowledge it before adding me to its marketing spam list.
Per a form email I received from the W Hollywood, I wrote the letter below to the hotel's GM and detailed issues we had during our recent stay. It's been over a week and I haven't yet received a response, so I'm posting it here. The W Hollywood should acknowledge letters from hotel guests and address their complaints before adding these guests to their very active email blast list. Talk about adding insult to injury!
For years I’ve stayed at The Hollywood Roosevelt but made it a point to book the W Hollywood during the Memorial Day weekend in order to celebrate a special birthday of mine with friends who have never been to LA. We wanted to give our friends the full fabulous treatment as part of the celebration. I specifically chose the W for the pool. Unfortunately, while dressed in our bikinis and armed for a day at the pool, we were told that hotel guests would have to wait in line (seven floors below us) and pay the cover for their Sunday Pool Party. We entertained the thought then realized how absurd it was to be told to stand in line to get into our own hotel pool and pay an additional amount of money on top of the already high room rate. Needless to say, we were extremely disappointed and it threw a major wrench in our plans. We had to think of a plan B, make some calls then ended up taking a taxi to another hotel to enjoy their pool. That hotel gladly let us in, no questions asked. We treated ourselves at the other hotel's pool and spent lots of money on drinks and food that the W Hollywood lost.
When we brought this up at check out, the receptionist explained that Drai's, the LA outpost of the famous Vegas club (which meant nothing to us), owned a lease and had a special policy at the W's pool. She also said that all hotel guests received a notice about this policy and the Sunday Pool Party plans by email. I can assure you I never received said email before checking in nor did I find one in my Inbox or Junk Mail Box after our stay. Had I known about the policy before checking in, I would have made other plans or reconsidered booking the W Hollywood. 
On the night before our early morning flight, the room next to us decided that blaring terrible house music at 3am would be fun. We called management ti ask them to turn the music down. After half an hour, nothing was done so we had to call again and the receptionist told us the room didn't answer the phone (the music was that loud) and they would send up security which they did. At 530am, the music was back on and we called security again. 
At check out, I mentioned that security should patrol the hallways at night, which the receptionist said they do, but how they missed the blaring music on the second floor for most of the night is a mystery to me. So much for the W's No Party Policy. If the guests in that room signed your No Party Policy waiver, you've got some grounds for breach of contract.
Lisa at Reception was very helpful while we complained and waived our parking fees. But I would have gladly paid parking if I could have used the pool on the day I planned to and in the hotel at which I was a guest. 
I'm sorry but it looks like my guests and I will be back at the Thompson Hotels the next time I'm in town.