Housekeeping Will Steal Your Valuables
Although I originally intended to stay at the Double Tree Inn during my visit to Detroit for the Winter Blast Festival, due to an error by my friend, we ended up staying at the Westin. Personally, I feel that the Double Tree Inn is a far superior alternative for the price. The rooms are larger and the level of service at least meets or exceeds that of the Westin. However, there was little reason for complaint until this morning. After I had taken all of my things down to my car I realized that I'd left my cell phone in the room on the bed. I was absolutely certain of this as I'd read the morning news and checked the weather as I do EVERY day before getting started. 
To my surprise, upon returning to my room, the sheets had already been removed from the bed and were thrown into the corner of the room. Also, my phone was nowhere to be found. I attempted to have my friend call the phone and found that it had been turned off. I immediately sought out the housekeeping staff on the floor and when I found the housekeeper I asked if she'd cleaned room 1227. She stated that she had not, but that she'd taken the sheets off the bed. I told her that I was certain I'd left my phone in the room on the bed, but she said that she had not seen it, but that she would go with me to the room to see if perhaps either of us had missed it. After we both thoroughly searched the room, I asked the housekeeper if I could attempt to call my phone from the room to see if it might ring. She said that she did not know the number to dial out from a hotel room phone so she could not assist me. I found it very unusual that a hotel employee would not be able to provide this information. Upon contacting guest services I was given the number to dial out and my phone again went straight to voicemail. When I stated that I knew someone had to have my phone because I knew the battery had a full charge (after charging all night) and that I never turn my phone off due to the nature of my job, she became visibly irritated and nervous. At this point I was fairly certain she had taken my phone. The housekeeper then took down my friend's phone number and stated that she would check with other housekeepers to see if anyone else had found the phone, again I found this unusual because it seemed that she was the only one working the floor and only the sheets had been taken off the bed (this did not seem like a job for more than one housekeeper). 
I then informed the housekeeper that I would notify someone at the front desk that my phone had been stolen from my hotel room. Again, the housekeeper appeared nervous and assured my friend and me that she would promptly notify us if any of the other housekeeping staff had seen the phone. When I informed the front desk of the apparent theft of my phone, security was notified and after about twenty minutes my phone "miraculously" showed up in the hands of the hotel staff. They informed me that the phone had been found turned off and under some towels on the floor of the bathroom. I knew that this was ludicrous as I had never taken my phone into the bathroom, I had last used it in the bedroom, and I would NEVER have turned my phone off. I knew at once that the housekeeper had stolen my phone and returned it when it was clear that I knew she had taken it and that I was going to take the issue up with security. However, the security staff was rude, dismissive, and made it clear that they did not intend to pursue the matter any further. I'm sure that they could have at least made the effort to see if the housekeeper had again entered the room instead of dismissing my complaint as some kind of weird conspiracy theory. For me, the ending of this trip really marred my perception of the professionalism and trustworthiness of the staff of the Westin Book Cadillac. Not only is there a good chance that your valuables will be subject to theft, but there is also a good chance that you will be treated rudely by a tactless security staff with poor customer service skills. I can think of no reason to stay at this hotel again, especially considering the myriad of other hotels in the downtown Detroit area with a comparable or superior standard of comfort and an exceedingly higher level of customer service.