disillusion
I had a disappointment from the stay the hotel Omni Houston. Self-esteem hotels respect stay of the guests and ensure calm at least after the midnight. While it’s not about the Omni Houston Hotel… My window was to the pool and every evening there was noise very late. Once late after midnight (~1 am) called to the Guest Service Center and asked to manage the noise, as it’s impossible to sleep in the rooms with windows to the pool due to noisy talks and laughter. Nothing happens… Made a call again later (~2 am) – the same story. No changes and still impossible to sleep. The only conclusion – this hotel is unable to provide full service and do not respect own guests. Really disappointed about this hotel selection and treat it as very big my mistake.