Not just any Port in the Storm
My wife and I were to transfer planes in Chicago but were diverted due to weather and by the time we got to Chicago all connecting flights were either gone or filled. So Southwest provided a discount voucher if we booked lodging through a certain 800 number. They listened to our requirements and offered a wide choice. The Carlton Inn was near by, reasonably priced and promised good accommodations.
 Well the Inn's shuttle driver was especially informative and reassuring about the local, nearby restaurants and features of the Inn including their signature dog, "Buddy". Our room decor and amenities were way beyond our expectations but what really stood out was the friendliness and helpfulness of the various staff. There was nothing they couldn't help with. We had a great dinner at Giordano's and the next morning the Inn had a substantial selection of vittles on their unadvertised, complimentary breakfast. They turned a frustrating trip into a delightful, surprising stop-over in Chicago .