Dismal and abysmal to speak cordially
Rooms are awful. My socks were dirty every night when walking around. Staff is exceptional, very helpful at Front Desk, but breakfast isn't worth the wait, manager reception is chips and hummus every night, nothing else....breakfast pastries are frozen.
How can you charge these rates for the level of room you have. The property is old and dirty. Beds are so bad you can feel the wire substructure. A/C NEVER shuts off.
Drapes are torn, bath tub stained. TVs are old fashion tube teles and pictures are not what you would expect.
Very unhappy. What happened to 100% satisfaction? To speak with the manager feels like talking to a wall. "I'm sorry" gets old and unbelievable after being said for every concern esp. when you don't express any true sincerity.
Your hotel wasted my time and money.