Process after Process after Process
I stayed here for one night. I love starwood, and I like the location of this hotel, the beds are comfortable, and the staff are helpful. However under the veneer of a newly finished room is decay. The room had glue marks along the ceiling. The wifi is from the stone age, and outsourced customer service in the Philippines that took 30 mins to sort out because I wouldn't allow them to follow me on line to use their service ( they wanted me to enable cookies) and while they were able to sort that out.. and still charge me $16.03, It left me wondering why they couldn't just do that from the beginning. 
A call to management cleared that up and gave me the internet free from my bill (process)... but whats one day of free internet? Had I been staying here for a week I doubt they would have been so accommodating. At the end of the call the Philippina told me I could call back and enjoy her 30 mins of script reading again if I had any issues ... YEAH!!! nothing like customer service with cue cards (process). There is no bottled water in the rooms .. in a horrible dry climate, and if you're like me and have seen the exposes on what goes on with the drinking glasses in the rooms,,, it leaves you with the flavored water in the mini bar (yuck) or tap to hand .. wait did I just go on a pioneer adventure for 185.00 a night plus 16.03, plus valet? (process) The elevators are run down, the lobby is huge and dated (process).. and it took 40 mins to get my bag from the bellman because of some a process where I as the guest take a number to the check in on the 2nd floor, hand it to the desk person, after a the normal check in process of 10 mins, who then sends them a confirmation a floor below where I arrived to let them know what room Im in blah blah blah .. smoke signals would have been faster (process) the issue is that after you deal with Denver Airport and its HUGE processes, then the laborious rental process and adventure one really could do without more huge process at your hotel... Stay at the four seasons up the street. an even better location ... beautiful rooms, free internet.. and low on the process .... by the time I was spit out the other end of the factory .. I needed a vacation from this hotel ..