Good, not fantastic
First, the Pros: Great location! Close to Times Square, yet not right on top of all the throngs of people. In addition:most (though not all) of the front desk people were very friendly and helpful. I would particularly like to mention Alicia, who went above and beyond to help me get to my departing transportation on time when my ticket wouldn't print at the business center. I also found the hotel, including my room, to be very clean, and the housekeeping services were very good as well. And, the design of the room was very sleek and appealing.
Now, the Cons: as other people have mentioned, the size of the room. My room was SMALL. Yes, it's New York City, etc. etc., but I have stayed in bigger rooms in nyc. Perhaps I was also influenced by the not so lovely view from my window, which included looking over a roof with building materials (that said, the hotel can't do anything about what transpires around it). I also found the room lacking in some basic things: a way to make coffee or tea, some basic information about the hotel services, or even a 'do not disturb' sign I could hang on my door would've been nice (and would have prevented numerous knocks on the door from the housekeeping services).