Rude and unhelpful staff! Poor housekeeping! Dirty floors!
Our experience with Marriott Hotel was the low point of our time in Rancho Bernardo. I asked for a room with a view for our wedding anniversary and was given the last one at the end of a very long hallway, looking towards the highway. Far from the elevator and with a baby in our hands, it made it extra difficult to get to our room! I found long strands of hair in bath tub, so had to cancel baby bath. The next day, for our housekeeping service, we had our bed made, but floor wasn't vacuumed. The Front office supervisor Teresa (the ONLY helpfull person) called later and send houskeeping to re-vacuum the carpet, unfortunately pieces of food were left behind (again) and I had to pick them up myself. Housekeepers at this hotel are somewhat rude and speak very limited English, if any..I asked one (older woman with grey, curly hair) for extra shampoo and towel. She refused to give me any and chased me down to my room to check if I had any bath items already. I didn't let her in, because baby was napping. Also, at breakfast , the server (male) made some inapropriate remarks..Our baby didn't eat much of his plate and my husband appologized for wasting some of the food ...The server's respond: WELCOME TO AMERICA! We felt as though we had been spoken to as if we were children looking for a handout! Very unprofessional! The lack of customer care and disrespect at this hotel will keep guests away. We would never be back! Shame on you, Marriott for wasting our time and money!