Pleasant Stay
Stayed at this Hotel at the end of May 2012. Staff service is excellent. They are always ready to help and accommodate if there are problems. We encountered no problems at all. Slight misunderstanding in the booking but this was corrected immediately and upgraded
Situated at the upper end of Broadway we found it very easy to get around. The subway was just 2 blocks either way of the hotel. Felt quite safe on them as well.
There is some building work going on and we were warned that the builders start at 7.00am so there may be some noise. Fortunately, although we were at the front of the hotel, we were not awakened, nor heard any noise at all. Bed was one of the most comfortable I have been in.
Serafina, the restaurant attached to the hotel, has lovely food, and excellent staff. We were attending a concert on Broadway and although a bit too noisy one night, the staff were very accommodating.. Full marks to Marcus (barman) and Manager for their attention.
One downside of this hotel, was the terrace. We did go up onto Floor 16 to sit on the terrace. Unfortunately, although the hotel is a Non-Smoking hotel, it seems that the terrace isn't. After sitting there fore 5 mins with a couple of people smoking we had to leave which was a shame as it seemed very pleasant up there.
Would definately stay there again if visiting New York City.