Horrible Service
I had a reservation done thru a travel agency to stay there for a couple of days due to hurricane Sandy leaving me without power. When I got that a very RUDE person at the front desk said, with no apologetic tone, that they didnt have my reservation (or many other that were in line) and that the hotel was all booked, to basically find another place to stay. Not only that, before I even made it to the front desk, another rude employee told me I couldnt bring my pet, a smallish SERVICE DOG. He said he needed to see proof that it was a service dog (which I have) but by law they CANT ask for this, specially if he is wearing his service dog vest. 
I understand it was en emergecny in the city but that doesnt grant that type of behavior. I will never stay on any property from them and I specifically asked Platinum Amex traver service to NEVER EVER work with them again.