Beautiful space, convenient place, service... so-so.
First trip to DC and decided to do a spot unique to the area (rather than somewhere familiar) and central to what we wanted. Based on reviews and photos and a "sense", became excited about our Madison stay.
Some aspects lived up to expectations. Rooms and lobby are smart, clean, and have a feeling of luxury (seemingly recently renovated). Location is central to walking, transportation, and key areas.
Some areas, though, fell short. Service ranged from good to a bit indifferent. This was a getaway to feel like we were in good hands with service anticipating some of what we'd need or like; that didn't really happen. We were seemingly turned-down for turn down service (on request) one our nights after requesting it but coming to a room not turned down [definitely, not the end of the world, but it's the details, right?]. The rooms were clean, clean, clean but one day coffee wasn't replenished. Check in wasn't a super welcoming experience and check out, too... similar. Even coming and going, pleasantries could fall a bit flat... turns out this is something I only notice when it's not there.
We did have some great interactions with concierge with questions of what to do, and getting sent off on our way at the end of the stay... it just felt that more self-advocating for a stay was necessary than I'd have guessed or wanted.