Definitely Sub-Par
I am a Hilton HHonors Gold member and try to stay at Hilton-owned properties. I usually stay at the Embassy Suites by DIA but this one was pretty cheap and I was only going to be there a few hours so decided to try it out. Hampton Inns are usually pretty nice for lower end hotels but this one was very disappointing. My first interaction came when I called from the airport to ask for shuttle. The woman who answered the phone was so rude that I wanted to cancel but I was beyond the cancellation deadline. We arrived after midnight at the hotel and were the only ones checking in. The front desk agent (presumably the same one on phone) greeted us by saying "Name?". Not even a" hello" or "welcome", etc. She processed us and said "314" and handed us the key. The room looked just like a motel 6. Nothing different whatsoever. The beds are not the same as other Hampton's I've stayed at (which have always been nice and comfortable). We got a room with two "double" beds....looked more like twins. They were tiny and very cheap mattresses. The next morning I went down to catch shuttle to airport. They told me I should have signed up the night before and the next two shuttles were full. It was going to be a 90 minute wait. Ridiculous. You would think an airport hotel would have continuously running shuttles to the airport in the morning.... Not once an hour. Also, this hotel is not located with the other Tower Road hotels that are near restaurants, etc. This is in the middle of a field near nothing.