could have gone terribly wrong
Stayed 2 nights. Booked because I wanted a good view of ny and higher floor room 3903 gave that as on corner. Only problem was the electric drapes to one window were broken - no view. Maintenance responded quickly but couldn't fix until next day which they did. Would have been very annoyed except they were so charming and offered to move rooms for us or free breakfast. we declined both so they extended our check out to 4.30 and then housekeeping sent up a bottle of wine, the whole episode handled expertly we thought.
Beds are divine with the best pillows ever. No iron or kettle in room, which I think should be mandatory in hotels nowadays.
staff all over the hotel very courteous and professional. Perhaps a bit too much knocking on the door from housekeeping, especially at 8.15 in the morning to ask if we needed any more towels, which was odd as I don't know what they thought we were doing with them as didn't use all we had.
great area if you like walking, Soho has the best restaurants and 3 of them a 5 min walk down Spring Street, had the best pasta of my life. walked to Battery Park and financial district along river and up 6th avenue to the park and lunch at mandarin oriental $130 for three course and wine and coffee, great view. Taxi back as quite a hike.
would highly recommend this hotel if you don't want to be in the madness of uptown ny, our first visit and glad we stayed downtown and would do so again.