Need decor updates and new staff
I can say that I have lessen my expectations of this hotel. I have stayed here a few times and can almost tell you how I would be treated as soon as I step in to the front desk. Every single time I check in, I'll stand there waiting for someone to help me, a "Hello" maybe. Oh no, they are too busy to check me in. And when they do, personality is colder than a freezer, straight face. If there was another Holiday Inn more west on the 10 fwy, I would gladly stay there. Unfortunately, there isn't.
And with the decor, they need a much needed upgrade. I know they went through renovations a few years back but I don't see the difference.