worst customer service ever!!!
We were checked in & put in the wrong room catagory. We purposely signed up for a suite that had a separate room (as we intended to have our kids join us for the second night).
When we checked in, we found there was no separate room& they ended up moving us to a downgraded room that had a standard adjoinging room that we could reserve in addition to our room -for our children.
I has to call several time to get this straight, and they still have have not adjusted the room rate.
They charged us for a king suite AND charged us for an additional room.
I called again today and spoke with the accounting department (Ginnie Pettiford) and she was rude and actually hung up on me.
Very unimpressed. Will not be going back there.