Disappointed majorly
I recently stayed there this past weekend to attend the Chicago Hair show... I booked the hotel though hotels.com.... When I arrived I found out that you can't even park at the hotel unless you use their valet parking which is $41 a day... You can park other places a few blocks away but then you lug your luggage all that way with you. The hotel also does not allow coolers either - which was not cool because we brought snacks and sodas to have in the room with us. Upon leaving the hotel I went down to the front desk and asked for a luggage cart so I could load my car and I was promptly told that "That was the reason the bell hop was there for and that if I wanted to use a cart I would have to go back up to my room and call down to have him come and load my belongings. 
The staff for the most part is very friendly and very helpful with telling you about good places to eat and where the best shopping is. 
As many of the reviews have mentioned yes the rooms are very small. The bathroom and sink are very small as well. I would not stay here again.