Dirty, dingy, and poorly maintained
I don't understand how this hotel rates so highly. I travel 150-200 nights per year, and this is one of the worst "tier 1" properties I've used in the US. Several of my towels were stained when I arrived. The ventilation ducts were covered with dust and grime. The carpet had chewing gum patches. The SPG lounge advertised a cocktail happy hour, but served only soft drinks. Breakfast in the lounge was dismal (but I will say the espresso machine made good coffee). No towels in the fitness area. In fact, the fitness area appeared not to have been cleaned or maintained for some time. The concierge and bell hop could not loan me an umbrella to walk to work in the storm. For an SPG property and at these rates...very disappointing.