Great room , bad service
We just spent 4nights at the Handlery Union square. It was a trip to celebrate your 25th wedding, I found a special deal through a marketing website, and that was my deciding factor as it seemed to be the kind of hotel I wanted looking at the photos of the hotel. At check in, when asked our reason for staying, we mentioned that it was our anniversary and were excited to be told we would be getting a bottle of champagne sent up. Our bellman told us when delivering our luggage that two complimentary bottles of water are supplied daily. Well we never got our champagne, we never got our bottled water and when re asked why we were told they only supply water for the first night!!??? Our room wasn't made up oneday, we returned at 5pm informed the front desk, we're told it would be seen to, well when we returned at midnight, it still wasn't made up. I was hoping when we checked out we would be asked about our stay, so we could mention this, we weren't and only got a half greeting as we handed over our keys. We only discovered on day three that the hotel had a sauna, or that the restaurant served all day. So in my opinion, the hotel service needs to be sorted as it always seemed one staff member didn't know what the other was doing, even down to getting our bags for checkout....took nearly 20mins while the transport was waiting. Would I stay there agin, probably not as so many hotels in the area, but certainly not for a special occassion like and anniversary! Nothing special at all. Last comment...concierge was efficient but certainly not friendly, we felt like we were putting him out and that he was bored with our questions.