Beautiful hotel.... awful beds
Before staying here for 3 nights, I saw multiple reviews about uncomfortable beds. I tried to discount these to 'picky' travelers, but the number of reviews that mentioned uncomfortable beds was much higher than most hotels that I looked at. One may think that this is because people are expecting something 'better' for this type of high-end / expensive hotel.
I can confirm that these are definitely 'below average' beds across all types of hotels. During this same trip, we spent multiple nights at other hotels including Comfort Suites, Holiday Inn Express, and Local No-Name Hotels in the Northeast. These were BY FAR, the most uncomfortable beds. If you pull the sheets back, you find yourself looking at an ultra-cheap mattress with no pillow top or cushioning of any type. My wife also expressed displeasure about the beds and she was not aware of any of the online reviews.
The sad part is that this one issue overshadows the other EXCELLENT things about this hotel. The location is fantastic, the hotel is well maintained, the rooms are very nice, excellent bathroom, etc. Having decent beds is a major issue.
If the hotel fixes this, I would give the place a 5 star rating.