Faded Glory
Like most 'boutique' hotels, the service is poor. The staff are always amateurs who would prefer to be doing another job - and all far 'too cool for school'. This place still thinks that it's the real deal. It isn't. Not only that, but is needs a makeover as a matter or urgency. Everything about it is tired. They should invest in double glazing because it has to be one of the noisiest hotels in NYC. By the way, it is unacceptable to have to wait 25 minutes to check-in.