Stay uneventful - Staff "couldn't care less"
Pros -
- Relatively cheaper (for good reason I suppose)
- Most rooms, if not all, have a balcony
- Decent location - though on the outer edge of the loop/downtown area
- Onsite restaurant from breakfast, lunch & dinner. Breakfast not included in room rate though.
- Literally next to the highway - easy to locate
Cons -
- Front Desk staff couldn't care less - had some questions (about non-smoking rooms) during check-in - very nonchalant responses with a shrug
- Had a simple question / comment (about why they don't take payment for valet parking while checking out - instead of saying "you're all set" only to go out to pickup car and they ask you to go back inside to pay for parking and get the ticket stamped) - yes, not a big issue, but VERY simple to fix - when asked about it at the Front Desk - response "we just don't do it" (ABSOLUTELY couldn't care less)
- Literally next to the highway - somewhat noisy - though I should say the balcony sliding doors blocked most of the highway noise reasonably well.
- Noisy hallways with the basketball guys roaming around all night (some event I suppose)
- The front drop-off/pick-up area is a MESS - cars coming in from all directions, blocking the entire area - trying to cram in as many cars (hence the "valet") as possible and then more.
The hotel management seems to care enough about responding to these comments on Tripadvisor. I wish they would just fix the front desk guys' attitude.