Felt Unsafe
I had a really horrible experience. When we (my husband and I) were undressing/changing clothes to go out, someone tried to come in to our room. I heard someone unlocking the door and turn the door handle. I had to shout so that person can't come into the room. I felt so unsafe staying at this hotel. I contacted security and he told me he will check with front desk to find out who tried to enter our room and let us know but I never heard from anyone. I talked to assistant manager and all he said was he will have security watch our hallway. This is poor customer service.. We felt unsafe. I expect the best service from Hyatt. But that didn't happen.