Good for a prime downtown Chicago location.
Being on an official trip, I didnt get time to use any services except the boarding. The reception desk staff was very courtious. An upgrade for $20/night to Lakeview room is highly recommended as the mornings were breathtakingly beautiful. The location is close to Millennium Park, Magnificent Mile as well as Lake Michigan. Rooms were nice and clean, were made daily which is something I really liked. Bathrooms were sparkling. Carpets appeared a bit outdated in the rooms and in the lobby, which needs kind of facelift itself. There wasn't enough space around the exits for group of people to stand without disrupting flow of other guests. This was needed when our large group need to gather and then leave the hotel.
Overall, I liked the experience and will recommend it for business traveller.