Will never stay here again!
I have been using this hotel for business trips and group trips since 2001. I will never stay here again. I have had trouble with the management from this hotel more than once. A couple of years ago we had to "prepay" as we reserved several rooms for a group and in the months before our trip the price of rooms went down. I had to argue with front desk staff and management on a daily basis while I was there trying to enjoy the trip with my group. I finally received a refund, which was significant ($2000) weeks after returning home. This year I had been promised a room "upgrade" because of problems we had last year with 2 of the rooms we had booked (safe didn't work, shower problems, ants in room, etc.) I had 4 dble rooms last year each with 2 beds - an upgrade from this would be a suite. They wanted to give me a room with one king bed as an upgrade. How is this an upgrade when I need 2 beds? The room they wanted to give me is the cheapest room they offer - interesting business practices!! Also, manager said she never got any of my emails or voicemails prior to my trip to try to book the offer through her. Also interesting since I had copies of all the emails that I sent. It didn't matter to her. There are good people in NY and she is not one of them - I will NEVER stay at this hotel again nor any of the other Apple Core properties. I think a customer they have had annually since 2001 and sometimes more than once a year should be treated with more respect. They don't care, but I do want others to know how they operate. Beware and stay elsewhere!!