Brand new hotel with a boatload of teething problems
Had a few days of business in Austin on my way back to Tennessee. My secretary knew I was a Choice Hotels member and set up a reservation here. Only a couple of weeks old. Nice rooms with big new fluffy beds. Great big bathrooms and showers. Obviously brand new bath towels. So far so good. Here's where they completely fail and I blame the young GM, a fellow by the name Armit. He's completely clueless on so many finer points of running a hotel. For example:
Staff was not properly trained on using the computer.|
House keeper walked into my room past a "Do Not Disturb".
They could care less I was a Choice Hotel Member. Not one word.
Place was crawling with crickets.
NO electrical outlets to speak of in the room. Had to move an 80 pound desk assembly to get some juice.
Zero customer service skills at this location. Bright spot was that breakfast was pretty good.