Disappointing
I'm quite surprised that this hotel is one of the top-ranked in New-York on Tripadvisor. The only good thing about it is the location. It's perfect - you are in the heart of Manhattan and at the same time the area is not as overcrowded and dirty as Times Square for instance. However, it's the only good thing I can say about this hotel.
The lady who met us at the reception tried to be friendly, however as far as I understood she was just a replacement since they were understaffed. And of course, she didn't know the breakfast time and some other details, but that's fine. At least she tried to be nice. Even though we arrived at 4 pm, they didn't prepare the room and after 10 hour flight we had to wait before they cleaned it up and filled the minibar. The room itself was probably the biggest disappointment. Since I'm a diamond member with Hyatt, I usually get very nice rooms, when I stay at their hotels. They state that they will give you the "best room available" However, at Andaz they gave me most likely one of the worst. It was very small, with a view on an ugly inner court and worn-out furniture.
On top of it, most of the waiters at the restaurant on the ground floor are rude and unhelpful. Even though they can easily charge up to $200 per person for dinner, the quality of service is not there. And also on the next day after I checked out, I received a text from my bank saying that you card was charged for $75 by Andaz hotel. When I gave them a call, they told me that it was for breakfast on our last day. And they were genuinely surprised when I told them that breakfast is always complimentary for diamond members. So I had to wait for another week before I received my money back. And of course no one apologised for that.
So overall it was very poor experience and I wouldn't recommend this hotel to anyone