Loud and disappointing stay
We arrived in Boston on August 22nd for our one night stay ~ we had booked online with hte hotel as they had a decent promotion on and although it was out of the way of downtown Boston we were there to see a Red Sox game so its walking proximity to there was our deciding factor. We got there easily on public transit, area seems a bit sketchy but we were only there one night so it was fine and we didnt encounter any issues that way.
The Good:
Hotel was lovely ~ clean fresh staff was friendly and helpful upon check in even printing us out walking directions to Fenway form the Hotel.
Room was big and clean and everything we needed was there ~ no complaints on appearance.
The Bad:
We were in an underground room ~ OMG LOUD LOUD LOUD ~ no sleep ~ clanking and shaking all night/into the morning I have never experienced anything like that at all in a hotel EVER!!!! I have no idea what it was or why as when we went to check out in the morning and I complained I was met with "oh thats too bad Im sorry ~ then presented my bill ~ I said is there no one we can tlak to abolut this? She said not really sorry. 
HORRIBLE CUSTOMER SERVICE~~~ Even an explanation at that point would have been nice but I got nothing ~ I much rather would have paid more to stay somewhere where I could have slept!
My only other caution is that there is nothing in the way of amenities for food and drink after hours which although wouldnt be a deciding factor for us would have been nice to know upon booking as we were starving after the game got back to the hotel and realized there were no food options for us close by at all!!
If you want to keep return clientelle i would suggest that you A) stop putting people below ground and B) address their concerns upon checkout