New Hotel, Give it some time
A group of us stayed at this new Conrad Hotel in early April. Overall, the hotel meets the standard requirements... However, we were very disappointed that the customer service and technical difficulties we had in our rooms was not up to par as other Conrad hotels we stayed in previously.
1) Our TV in the bedroom stopped working after the first night stayed in the hotel. The technician from Conrad was able to assist us immediately..although it was awkard that we had to wait with the Technician for 5 min just to get the TV to restart.... Apparently this applies to all the TVs in the hotel...
2) There was not hot water in our room every morning. Apparently every 5 of the hotel rooms share the same hot water tank, we would need to wait 20 minutes just to get the water working. Again, it was helpful that the Technician was able to assist us but we were not expecting this from such a large high end chain hotel such as Conrad. The technician agreed with us this needs to be changed. 
3) We had a horrible experience with one of the Hotel Manager (whose name I will curteously not name...). The Hotel Managers from different shifts should communicate more with each other. Breakfast is included for Gold status member for every 2 people in each room. As we had reserved for 2 rooms and 5 people in our party, we asked the night shift Hotel Manager if it is possible add one more complimentary vouchers for our 5th member guest for the duration of our stay. The manager agreed and apologized for the inconveniences we had with the TV in our rooms / hot water. However, the next morning when we went to pick up our vouchers from the front desk, we were told it is not possible and the staff gave us attitude when we explained the issue.
All in all, the hotel layout and the rooms are exceptional. The only downside is the customer service and trying to correct all the kinks for this new hotel.