The first and last time at the Eastgate Tower
We are a family of five. This is the seventh time we go to New York. However it is the First time and last time at the EasgateTower.
We made ​​the booking directly on the site Affinia.com. We selected a suite with two double beds and a sofa bed. We also requested a room on high floors and early check-in.
On our first day, we arrived at 9:30. Of course I did not expect to have my room, but we have registered and have left our luggage. We started visiting the city. When we came back around 15:30, we did not even have our requested room. The gave us a room on the second floor! They added an extra bed between the two beds, and we had no more room to circulate. Carpetsans wall were dirty. There were hairs in the bathroom, my kids would not even wash themselve!
The next day, they offered to change rooms on an upper floor, a large suite, we were comforted. At 16:15, when we arrived at the hotel, the room was not ready yet!
The suite was very large. Except that the cleanliness left much to be desired. The dishes were dirty, the room had a bad smell. The smoke detector was defective (it sounded years off), we waited half an hour before someone arrange it all. The person came into our room without knocking or ringing!
 The next morning, the day we left, the maid knocked on our door at 8:45. We had never seen it, especially on the day of departure.
 I expressed my dissatisfaction with the administration of the hotel and they have at least apologized.
 Beleive me, there are much better Hotel in New York.
 Adding negative: the hotel is not close from the main subway lines. There is no good restaurant nearby, not even a decent grocery store.
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