Never had to give anyone 2 stars
I stood at the London after seeing so many great reviews. We stood in a suite that was wonderful. The view of the whole city and facing Central Park. Now before I start, let me first say I have stood in many 5 star hotels and I am in the hotel business, and this one did not meet my expectations. First, the hotel does not have a gift shop, can't go downstairs and buy batteries, lotion, whatever you need that you forgot back home. You will have to step outside. We asked for ice sent to our room, it never arrived, there is no complimentary coffee nor breakfast, pretty odd since the rooms are not cheap. I asked a staff if there is a microwave anywhere that i can warm up my coffee and they said no. I was dumbfounded because there was a restaurant in the hotel that they could have directed me to but instead they said no! Needless to say the service was poor. I won't be staying there again. The location is nice because you have tons of restaurants and you can walk to Central Park and Time Square. They really need to work on their hospitality.