Noisy Air Conditioners
My husband and I stayed at the Club Quarters on William St for two nights. The first night we were up until 4 am because the air conditioner makes a clicking sound every 15 minutes for 10 minutes straight. We finally went downstairs, I was almost in tears from not sleeping the whole night, and the woman at the front desk explained that they have been having this problem with a lot of the rooms and she sent up someone to try and fix it. When the person could not fix the problem the woman at the front desk offered for us to switch rooms. The first room they showed us smelled foul and had anti-diarrheal medicine on the counter and the second room they showed us was on the top floor and was half the size of our original room. The woman at the front desk explained that housekeeping had not cleaned any other rooms yet and that if we wanted we could wait a half hour and someone would clean another room for us. We had no choice and waited until 530am until another room was cleaned and we finally settled in and slept for the night. The next night we stayed we had a similar problem with the air conditioner except now it only started clicking after 2 hours so we got a bit more sleep than the night before. Initially the hotel only wanted to give us a voucher for a free meal but after some convincing we finally got a voucher for a free night stay. When we mentioned that the room we stayed in also had a problem with the air-conditioning the people at the front desk told us that many of the rooms have this problem (because apparently the air conditioners are trying to find the right temperature and they get stuck) and that they are trying to to preventative servicing to all the units. After some convincing we got comped for a late check out because we just couldn't sleep the last night either. WE WILL NEVER BE COMING BACK.