Fabulous hotel and location!
We booked our 3 night stay through Jetsetter and really loved this hotel. The location was perfect! We were able to walk to pretty much everything - shopping, restaurants, sightseeing, etc. The room was a very good size for being in downtown Chicago! The staff was very kind and helpful and even allowed us to check in very early when we arrived before 10am!! 
The room was a little noisy, but I suppose thats to be expected when you stay downtown in such a big city - I slept with earplugs and it didn't bother me. 
The only real problem we had with the hotel is that our keys de-activated twice during our stay. They were able to fix it right away each time, but just a little annoying. 
Overall, a wonderful hotel and we would absolutely stay again!