Tired, Crowded and Service-less
Arrived for my first stay here and a business meeting. Check-in required a 20 minute wait in line...not a god start.
We needed a private room for dinner to prepare for a meeting. It was so expensive, I won't even post it. The food was"okay" and nothing extraordinary. The service started out well but in the middle of the meal our server disappeared for about an hour...yes an hour.
The room was big with a comfortable bed. It looked rather old, with the exception of the bed which was both comfortable and new. The large flat screen was also new. However, there were dirty light switches, old rug and an older couch that took away the magic. No newspaper was offered nor was there an offer for help with bags. I should not as well that my business partner had a large blood spider, as he called it, in his bathroom.
Finally, my leaving experience was the worst for me. I sat down in the restaurant in the lobby for breakfast. It took 15 minutes to be asked if I wanted something to drink and another 15 minutes to receive it. That is pathetic. When I complained, I received a complimentary coca cola. Uh, thanks. This, I'm sure, is not the service that the Waldolf built it's name on. I'm very disappointed and will not return. I spent several thousands of dollars there on one night and dinner and would not value it nearly at that level.