Stayed here when JFK flight was cancelled
The location is outstanding. It is near the 9/11 Memorial. The views of the waterfront are breath-taking. The rooms are small, but clean and updated. We had a 22 hour weather delay at JFK, resulting in our staying at this hotel. I am an "Elite Marriott Rewards" member and stay at Marriott properties throughout the USA and Canada. I was very frustrated by the hotel staff here. This stay was well below par because of the staff. They were overwhelmed (both at the front desk and in the very expensive restaurant) by the influx of unexpected guests. There was a lot of confusion, and they were obviously offended when I asked to speak to a manager. The experience went downhill from there. Except for the staff, everything else is very good.