Hotel needs guest amenities improvements
When I fly into IND, I either stay here or the Ramada next door.
First let me say, the staff here is always amazing, and go out of their way to be helpful and friendly.....could not ask for more there. I do agree with another reviewer that it seem the hotel is trying to make some improvements in the main areas, but also appears to be in a state of financial distress. The restaurant is closed, even though it shows they have one when you book. The wireless works, and is free, but for business travelers, they really need to either improve the speed, or provide a paid option got VPN users. Very frustrating to read emails and get "not responding" every other email due to the connection speed. The pictures on all of the sites are spot on...the rooms look like the pictures...they are clean, and comfortable, but do show signs of normal wear, and need some attention, but again, realize that in order to do that, you need more guests flowing through the doors, and it is very quiet when I have stayed here.
One more time, the staff on all of my visits have been amazing. Very friendly, and helpful, and always going the extra mile, so the service here is amazing...just don't expect too much more on your stay. I also have found the responses from the general manager to be a bit of a joke to some of the comments some have made. Cookie cutter responses to complaints don't do much for return customers. Try some sincere responses, addressing the comments travelers are making, and less cut and paste, and you might make a better impression. Your staff are doing an amazing job here...continue that with the comments.
Best of luck to all of you, but I do miss the days of the Adams Mark era...it is night and day around here.