Really bad experience
My wife and I typically stay at the Lucerne on the UWS when we visit New York. We decided to give a different hotel a try, and we regretted every minute of it. This is one of the worst hotel experiences we've had in all of our travels. I was working on a research paper while we were in town and the internet crashed on our first day at the hotel and remained out of service our entire stay. We asked the front desk to allow us to simply cancel the remainder of our stay so we could find a place with working internet and they refused. I understand that to many people broken internet might not be a deal breaker, but the refusal to help us out in any way was what we'll remember most about this hotel. One more note about this hotel: We arrived early and checked our bags with the front desk for a few hours until our room was ready. We came back a few hours later and found our bags unattended and simply walked over and picked them up. Anyone could have picked our bags up. Do yourselves a favor and disregard any of the positive reviews found on this site for this hotel. Find somewhere else, anywhere else, to stay.