Needs Remodeling
Booked the penthouse suite with a balcony three months in advance. Received a call two days prior to arrival to say they were overbooked and that I would have to take a non-balcony room. The gentlemen who called was pleasant and said he would comp us a couple of movies and some other crap. No big deal, just can't see how you can overbook a hotel room that I paid for in advance with no option for cancelation. We show up and the room was as originally booked, not sure what happened, no one said a word. This room which cost me $750 for two nights was far from impressive, badly needs a remodel job. The master closet door was falling off the track, the safe was locked, the master bedroom TV volume would work intermittently and the master toilet wouldn't flush........nice. The balcony door lock was broken so they had a bar to pry against the frame to secure it. A nice amenity of the penthouse is the skylights but in this case they were filthy with an added makeshift, water stained, Plexiglas panel over the bottom of it. This room had a kitchenette with a dining table, the table had huge bubbles in it from water damage. Some light bulbs were out and the ones that worked were so dim from dirt it was hard to see. Another amenity of this penthouse suite is the balcony, or so we thought. Directly below is the Weber Grill restaurant so we were bathed in grilling smoke while on the balcony, how romantic. The room seemed dirty, old and musty, won't be back. Great location downtown but not even close to the Conrad across the street which we stayed at earlier this year.