The Turn Around
I checked in on a busy and hectic weekend this week. I had my company party there so i thought it would be a great idea for my wife and i to take a weekend off. Saturday afternoon i brought in flowers and her favorite champagne at the door i was treated by a friendly employee named mark. He helped me to my room and even set up the flowers and champagne for me on the table. The whole walk to the room we were talking about how my wife was checking in later and i got her flowers and her favorite champagne because she was coming in later that evening. He proceeded to tell me that he will bring up an ice bucket and two glasses for us and i thought that was a wonderful idea because it would be chilled by the time we came back. Later on that afternoon my wife and i came in a little early and i went to the room but the ice and glasses did not make it to the room which was understandable because i know they were really busy and we came in earlier then what i said. Mark proceeded to check on me later that night when i saw him again and was so apologetic about it and i had told him no it was fine my timing was bad. Later on that day there was a knock on my door. It was mark with some zaza bucks which literally are equivalent to cash and let me know to enjoy drinks on him tonight or grab breakfast on zaza next morning. This showed me the service of zaza and how much they really do care. A simple apology was enough from the employs but that was the difference, or at least their difference. It turned from a bad situation to a very great experience in a second and one simple gesture. The service was great the people cared and they really do welcome you. I would definitely recommend hotel zaza to anyone anytime.