Tiny rooms, no control over temperature, outdated, rude staff
A friend made a pre-paid reservation for us to stay at the Wellington, based on its 'value' and location, while we were in NYC this past weekend. They were very pleased with their room. I was not. I checked out almost immediately and walked to a nearby hotel and got a gorgeous, clean, updated room at a better price. One block away. The Wellington room that I was given was terribly small, even by New York City hotel room standards. The temperature was not able to be controlled and my room was a hot as a sauna. After calling maintenance for a repair, I was told by the maintenance man and the hotel manager to open the window. There was nothing they could do, no other rooms were available, the hotel is old and "half of the guests are hot and the other half are cold". The room was supposed to be a "queen", and the bed was tiny. The bedspread must have been purchased in 1930, and I would be surprised if it had been washed since then. Adding to that, it was disturbing that the bed pillows were wound into it and I found that to be exceptionally gross. The only redeeming quality about this place was the fact that the manager was kind enough to allow me to leave without the insult of having to pay for my discomfort and frustration, refunding my friend's prepayment in full. I have a feeling this wasn't the first time he had to do this. I would not stay here if someone paid me to. Horrible experience. Will never, ever, ever go back.