Great location, great staff, great choice
I chose this location based solely on the brand, and guessed which ES I wanted...this one or the "downtown" one. Very pleased with my choice. The only snag was the sky lobby, where you have to take an elevator up to the lobby, then another set to the room. The lobby elevators from the street level were slow, and at least one was out of service the two days we were there. And thats it for complaints! The rest was just what I have come to expect from this chain.
Registration/check in was great. Some sort of conference going on, throngs of people milling around the lobby, and I still felt like they were waiting for me to arrive. Right up to the room in the coolest glass elevators looking out over the city, and to the room, which was clean, comfortable, well appointed, and matched my room request perfectly. Beds were comfortable, and room was dark and quiet.
The location was convenient, just a couple of blocks in any direction to most everything...Magnificent Mile, Navy Pier, Gino's East for the best deep dish, and all the other tourist attractions you's need. We were there for Major League Baseball, and it was just a few stops in either direction to both Wrigley and Cellular One field. (Concierge was great with directions and suggestions.)
Breakfast was also great, and typical, it the best way possible. Nice seating area, plenty of hot and cold choices, and staff always around to clear a table or assist in any way necessary. Check out was also simple, everything on this trip went very smoothly.The hotel was at or near capacity, and it was never a problem. Even the bellman who held our bags for the last morning of our trip was pleasant and professional. Would stay here next time I am in Chicago.