Really, really bad....
Ok, I will say that the staff are super nice. That is about the ONLY good thing I can say about this place. Let's start with the pick up...took FOREVER! I wasn't sure what to do at that point, to go back into the airport and try calling again (had cell phone issues), or wait even longer. The driver was super nice and apologetic though once he did show up. Check in was fine until she asked if I was walking or driving to my room. I thought...driving? I said walking, and she said "Oh" and the proceeded to draw me a map. Her map then took me to no man's land. I was very tired and grumpy at this point. I eventually asked for directions. He did send me in the right direction, but to the wrong building. I eventually found it. I walked in to this smelly, run down room. I thought, seriously? this is a Best Western? Once I got over the smell, ok, I never got over that part, I noticed that the floor was slanted, and had endless holes in the flooring beneath. They seemed to try and cover it up with carpet, and maybe hope no one would notice? Strange, I know. The bathroom, oh the bathroom! I thought I had stepped into a third world country. The bathroom is one room. So, as soon as you close the gross, ripped curtain, all the water goes onto the toilet and the rest of the room. The floor was a mess. The stains, mold and mildew on the walls and floor made me want to gag (and I'm not even a germ phobe). I wore my shoes in the shower (no hot water to boot), which was just as bad as not wearing shoes, as the water level rose, so did the stains, so I was now ankle deep in the distgusting stain filled water. So, so gross. I often travel alone, and am quite ok with it. I did NOT feel safe here. I thought as least there is a phone in the room. I happened to check the phone as I went to bed, only to realize that the phone was dead. I checked all the connections, and still nothing. It was incredibly noisy. Endless groups of people talking very loudly outside until 2 am. Finally someone shouted for them to shut up, and was quiet until 5 am when the showers started. You could hear every shower, and every toilet flush in all the suites around you. They say that it is an easy walk to the Fashion Valley Mall...don't believe them!!! After 3 attempts, I gave up, and used google maps. That took me to the service entrance, but at least I got there. Good luck on finding a taxi in San Diego as well! Tried to get a taxi back (nightmare!). Finally walked until I found a taxi that would take me. He said it would be $10, even though it was just over $5 on the meter and refused (at first) to take less than $10. Needless to say, I cut my trip short, and would NEVER recommend this place to anyone!!!!