Very disappointing hotel. Old, tired and noisy
I was so disappointed in this hotel. It is very tired and in desperate need of sound proofing. I booked my room almost 9 months before my 6 day stay and requested a quiet room. The first 2 nights were so noisy, despite using earplugs, I asked for a room change - normally I don't make requests like this. They did move me to a room that was less noisy but I still needed earplugs to help cut out the street noise. They moved my belongings for me, but didn't move the refrigerator I had requested - instead they simply took my food out of the refrigerator and left it in an overheated room for the 8 hours before I returned. There is only one slow and old elevator that services all 15 floors, so be prepared to wait. There are only male staff on the front desk and I think they really need a female on staff to balance the service. I felt a little intimidated. The women who run the breaskfast club and weekday wine and cheese evenings are all wonderful. On check out the staff were pleasant and offered to find me a quiet room next time - excuse me? I requested a quiet room in the first place and booked 9 months ahead. I moved to their sister hotel, the Casablanca - I had stayed there before and wish I had booked the Casablanca for all 9 nights of my trip to New York. I also found the location quite a way out - a fair walk from the subway etc.