HORRIBLE HORRIBLE HORRIBLE
After checking in my husband and I dropped off our bags and headed out into NYC. When we returned at 1am however we realized our mistake. I turned down the bed only find black hair in the sheets, makeup on the pillow, black hair on the soap in the bathroom and pubic hair on the floor. The AC did not work and the batteries in the remote for the TV did not work. In addition the alarm clock had the incorrect time and you were not able to adjust it so the time was off.
When I called the front desk, it took 4 calls and an hour until someone brought me new sheets. They handed me the sheets and left. Didnt offer to change the sheets or relocate our room.
When I checked out the next morning and let the staff know at the front desk I was simply told thank you for my feedback. Overall great location terrible staff and terrible cleaning.