Only 1 saving grace
I realize that hotels in the city do not compare to beach resorts so understand I'm not being overly critical, sadly though, this hotel left a few things to be desired. While the location was great, especially if spending time in Center City; for us it was ideal as we were attending an event at the Academy of Music right across the street, the hotel itself was lacking. My husband and I stayed at the hotel for one night, and one night was enough. First, after we parked our car in the deck, the elevator to take us to the hotel, stopped on every floor above us before going back down to the street/lobby level. Quite uncomfortable with no air conditioning in the heat of the summer, as well, when we got off the elevator a worker asked us if we were the folks who were just stuck in the elevator.....Apparently they were not working correctly!
Our room initially appeared clean, until removing a towel from the towel rack in the bathroom, we spotted a cockroach scurrying across the wall and floor (and we were on the 7th floor) which means god help the floors below us! We then opted to keep on all the lights and elevate all of our belongings as we did not want to take home any unwanted guests. Sleeping in a room with roaches was not enjoyable, nor was the bed we slept on; it was rather uncomfortable and hard.
After our evening out and returning to the parking deck of the hotel, we realized that now, both elevators were out of service. A small sign depicting this was posted next to, not on the elevator, not the best announcement. We then walked back to the hotels parking deck to realize that the stairs were caution taped off and you could not use those to exit the deck. For a split second I thought perhaps we would be bunking in our car. On the far end of the parking deck, luckily was a second set of stairs which got us back to the hotel.
The next day, after the event and returning to the hotel, I wanted to wash my hands...shaking many hands grosses me out...I went to the public restroom in the hotel bar/lounge where there were two soap dispensers, none of which had soap in them....Ugh....I wondered what soap the staff was using after going to the bathroom and then serving your food. Not good!
That being said, the one saving grace at the Doubletree was the hotel staff. They were polite, accommodating and friendly. They made our uncomfortable stay a bit more enjoyable. The employees from the front desk, to the bar and the Balcony restaurant upstairs were pleaseant and nice. Overall though, not nice enough to stay there again.
Kudos to the staff, but roaches, uncomfortable beds, broken elevators, unusable stairs, and soapless soap dispensers a disappointment.