Fantastic staff
I chose this hotel because I had to work in the office/industrial park across the street.
The staff was incredibly nice and helpful...very genuine and friendly. 
Without a car, it's not easy to get anywhere around here, as it's a very suburban location. Although the mall is close (as is the office park), there aren't sidewalks to get around on. Apparently, there are bus stops which are very close by though, that will take you to downtown Charlotte.
The rooms were great (mine was huge) and the pool was nice.