Some rooms not as bad as reviews
Stayed at the penn 22ND Jan for 4 nights, When I booked my trip with Expedia I paid a bit extra to upgrade to a Penn5000 room as I was told these were better, Waste of time as we were given an awful small room with only a 3/4 bed! Thankfully for me and my wife the bed was unmade, Wet towels on the floor and in a nutshell the room was a mess, It turns out the room had not been made from the last guests, So thinking she was doing me a favour the lady gave us the upgraded room I had booked in the first place! This was room 1395 and was fantastic, Super king size bed, nice size and a fantastic view of the empire states building from our window, Not a fantastic hotel but fantastic location and price not bad when compared with others, I would stay at the penn again But would book directly as not to get a bad room as if we had to have that first room we were shown then that would have spoilt our trip, It really was that bad and some of the earlier reviews are justified, Also watch the showers as ours went from nice and warm to dangerously hot! and read that of someone else's earlier review so there must be a problem, If considering Super Shuttle for your transfers then be warned we were 2+1/2hrs getting to our hotel and there was a man already on the bus and his was 3hr in total, Our driver went from terminal to terminal in JFK to do pick ups, All this time he had an ipad in his hand reading bookings from it and this made an awful journey, Our return journey went a lot better (different driver who probably had a licence) and took less than the up to 60 Min's average so I take the rough with the smooth and may use super shuttle again for the price. To recap there are better hotels in New York but for the price the location is great, Also the corridors are spooky and this is the only hotel I wouldn't leave my wife to walk down to reception alone