Terrible Experience
My husband travels to Charlotte each week for work and this was our first time trying out the Extended Stay America. We booked a non-smoking room, and ended up with a room that was marked for non-smoking BUT had been smoked in. The front desk did come to the room and sprayed air freshener, but the smoke smell was still very strong. When my husband asked for a different room, he was told that no non-smoking rooms were available and they were going to make him pay for an upgrade. This is unacceptable. We cancelled the reservation and he went to the Country Inn and Suites down the road. Save your money and go to the Country Inn and Suites or the Microtel off of McCullough. We've stayed at both of those hotels a few times and have had good experiences.