The San Carlos equals great service.
After spending a night in another "big hotel", left there, came here. The staff was wonderful and most accomodating to our needs. I've stayed here 4 times now, and will never stay anywhere else. The front desk staff is phenominal to my wife and I. The place is roomy, quiet, and has all those amenities that make a great hotel. Do yourself a favor, stay here and enjoy NYC.