Excellent location!
Hotel is in an excellent location in Times Square and while the hotel was clean, it was cramped and lacking some basic amenities. Our group stayed in 3 rooms for 2 nights in early August. The hotel was sold out and we were put in the older, unrenovated rooms and really had to push to get one of the rooms with 2 single beds which we needed. The other 2 rooms each had one DOUBLE bed that needed new mattresses. There was not enough room to open your suitcase anywhere in the room without having to put it on top of the bed (which is not desirable but preferable to the floor or the small dark closet). There were insufficient outlets to plug your phone charger or camera battery or any other devices you might be traveling with.
Customer Service is definitely lacking (based on experience we encountered with 2 females at the check in counter on separate occasions and 1 male bellboy at the storage area). We did not find them friendly, polite or helpful or interested in their jobs or providing quality customer service. The bathrooms were very small with insufficient space to store your toiletries (had to take them in from the room every time!)There were no safes in the rooms to store your personal valuables. While the location of this hotel cannot be beat, the rooms themselves leave a lot to be desired but I did not go in expecting a lot, based on the price we paid ($165 through Hotwire). My adult children did not like this hotel at all. I probably would not return to this hotel. If you are looking for a clean room without any bells or whistles, in an excellent location you might want to consider it for a short stay.