Noisy rooms (11th floor) not closing windows and bad breakfast
I am German - and I write my experience based on my expectations, not regarding if it is a hotel in NY or somewhere else.
I changed my first room, because the noise coming into from outside. Like you were in a plain.
The reason is an exhaust air pipe climbing the wall on two sides up to the roof.
After changing the room to a one to the front side of the hotel - still noisy because the windows are not closing neat. cold air is coming into the room - and noise, too.
The breakfast is for my expectations - bad. The coffee tastes horrible, alternative is black tea only. No herbal teas, etc.
You will get ONE chease Philadelphia or jelly. No more choice but cakes. I'd rather invest for a breakfast in the city.
Else: How a 4* hotel should be, free WLAN, clean. Bathroom is clean and ok.