How unlucky am I?
I have read many very good reviews about this hotel and frankly I am amazed because they don't equate to my own experience. A regular business traveller very familiar with paying a decent rate for a pretty decent high end chain hotel that you get in any city in the USA or Europe. They are all much the same with well trained staff, clean hotel, decent facilities, decent sized room etc etc. Frankly you could be in any one of them in any city and you wouldn't know the difference. 
This hotel fell below that standard. Decent room, decent view, nice facilities, excellent gym and swimming pools, but out of a six night stay the room was not made up on two occasions. In six nights the tea and coffee making facilities were never replenished, the internet failed one evening, and one night the power to the room sockets knocked off and my computer and phone were not charged the next day. All small things, annoying and when you are away on business andy getting back late you just can't be bothered chasing up why the room hasn't been cleaned etc. Frankly this hotel fell below the acceptable standard, it doesn't have to be fantastic luxury, it doesn't have to be the biggest room in the city or the best view, just don't p me off. And while I am on it it has the most ridiculously uncomfortable seats in the bar, so bad you cant decide whether it is better to sit or stand. Maybe I was just unlucky!!