An acceptable stay, a good location
The Omni has a great location...right in midtown near many office, 5th avenue shopping, easy walking to Central Park, etc. There is alot going for the property, but caring service is not one of those qualities. Upon arrival you are met with a lack of personal attention...doormen and bell stand employees look the other way an rarely open the door, and reception is robot-like. I have stayed in the hotel over 50 times as it is 1 block from my work...I have never been welcomed back, or frankly even acknowledged as a person. The lobby, elevators, gym and other public spaces are somewhat worn...not up to well-maintained 5 star standard. The sleeping rooms were all renovated within the past 2 years. They are nicely updated from the old heavy, old fashioned Ethan Allen decor. The exception is the bathrooms, which were not touched and have a heavy pink marble dominated decor that is ok, but not exactly modern. Room service and restaurants are sub par, with the food generally blah. If you can get a reasonable rate and choose a room overlooking the street rather than the dark interior courtyard, this can be a good choice in midtown...better in my opinion than the nearby Palace.