Used to be poor, but now is awful
I have stayed in this hotel 5 previous occasions (as it is on my corporate hotel list) but last night will be my final - it really has gone downhill to the point of being unacceptable.
They previously ran 15 minute interval shuttle from the airport. Last night I stood in the waiting area for 50 minutes - with no shuttle arriving. I tried calling the hotel 7 times. I called the concierge desk 4 times - nobody picked up. I tried the operator - nobody picked up. I tried the management office - nobody picked up. When eventually I got through (at now 11pm) they said they don't run a regular shuttle any more, on request only. So after another 20 minute wait it finally arrived. I was not the only guest caught by that - there were 6 others with me moaning and getting on the shuttle.
Now time to get to my email - but: the in room wifi was not working. Nor was it working in the morning.
The rooms are getting grubby and run down. Even the shower gel dispenser in the bathroom was empty.
I recommend you stay at any other LAX airport than this.