Great service, but overall quality is lacking
We picked this hotel since it was right on the Riverwalk and it was highly rated. I would agree that the hotel has great qualities, but there were also some issues that need to be addressed.
The great things are that it is clean, has a small kitchenette, great service, free Wi-Fi and the free breakfast and happy hour are nice touches. It is also right on the Riverwalk, so that made everything convenient.
The problems we ran into were that the room had a small vent above the bed that was on full blast 24/7 and the murky pool. I inquired about the vent and they stated it was to manage the air quality and pressure in the whole building. I was also told that all the hotels such as the Hyatt and the Marriott had this as well I informed him that I travel 50% of my career and have stayed at those hotels and have not seen this before and if it was in the room, then it was very quiet as I have never noticed it. Their solution was to tape cardboard over the vent which muffled the sound somewhat. The pool issue I never heard back on.
With that, I have to say that I would have been happier at a Westin, Hyatt or Marriott as the vent was so loud, we had problems sleeping and they would not move us to another room.