Not worth the money
The service, amenities, and ambience of this hotel are what I might expect of a $45/night motel, but not for the money we paid. Specific shortcomings:
- Breakfast is a sad affair in an old, musty conference room. Basics like butter were sometimes missing, and the coffee was weak and lukewarm. The only fresh foods are bananas and apples; otherwise it's just watery eggs and sugary muffins, and cheap donuts.
- While it's a non-smoking hotel, our room definitely smelled like old cigarettes. We switched rooms shortly after arriving because the A/C wasn't working. The staff were very nice about this, and the A/C in our new room worked, but the funk and the musty smell was present in both rooms.
- A safety issue: The fire alarm went off while we were there, and I'm thoroughly unimpressed by how the staff handled it. First of all, I only saw 2 staff members throughout the entire thing, and they didn't even seem to care that an alarm was going off, even as firemen rushed into the building. There were lots of young kids in the hotel on school/sports trips, and they just lingered in the lobby playing games while the alarm was going off, assuming it was a drill. It ended up being a false alarm, but in the case of a real fire, somebody should be guiding guests like these outside! Unfortunately nobody seemed to care - I pity the fool who stays here when there's a real fire.
- It took about 45 minutes for the free airport shuttle to come. This wouldn't be so bad if there weren't 3-4 vans at DIA that say "Best Western" on them but don't *actually* go to the Best Western! I'm 6 months pregnant, and waiting 45 minutes in the heat while every van tells you that they are not going to your hotel, is extremely unpleasant.
- There are a Wal-Mart and several fast food places nearby, but that's about it. If you don't have a car, you wont see much of Denver from this place.
- We got a glimpse into the kitchen on the way to breakfast and it looked *dirty* -- enough to make us go out for breakfast the next day.
- The carpets and chairs in the breakfast room and lobby could really use a shampooing.