Not what I would have expected from an Intercontinental
We arrived at 10:30 pm on a Friday night and were told that we had to wait because our room had not been cleaned yet. The room we were given was next to some equipment and was literally vibrating. They sent an engineer up to the room to see what could be done and were told that nothing could be done. We asked for another room and were told none were available. It was like sleeping next to a steam engine. We also asked for tooth paste and it took them an hour to send it up. It finally arrived at midnight after I had already gone to the desk to get it after several calls.
There was a young man named Jonathan at the front desk who was exceedingly helpful the next day trying to help move us to another room. We were moved to a room where the AC was not working, They sent up an engineer who told us that we just needed to turn the thermostat down. Several hours later, the room still wasn't cool so another engineer came up who actually looked at the AC and told us that a valve wasn't opening. He fixed it. 
We also spoke to a manager who was somewhat cold and didn't appear to be very invested in helping us. Jonathan (at the front desk) was genuinely trying. He offered us a free breakfast which we could not use and then offered us dinner which we also couldn't use since we already had plans. He finally took $50 off the first night and $40 off of the second night. He will make a great manager someday.
All in all, it was not what I expected from an Intercontinental. I would not stay there again. If you are looking for a high end hotel, go elsewhere.