Poor Service
When we arrived at 4:30 pm, the room still was not ready although check in time is 4:00 pm. We stayed in a studio room. The lighting was bad, the refrigerator would not freeze anything even though there was a small freezer section, the internet service was extremely slow. We were in between other rooms on the bottom floor so the cell phone did not even work properly. Housekeeping was supposed to come in every day for trash and towel exchange, but the first couple of days we would come back to the room after 4:00 pm and housekeeping still had not been there. We finally started calling when we were leaving to request service. At check in they told us we would get full cleaning on Wednesday, but that was not correct as the full cleaning for us was actually scheduled for Tuesday, but no one showed up on Tuesday anyway. The bed was not comfortable. I expected a down or down like comforter like Marriott or Westin provides, bed had a dark comforter and who knows when it was cleaned last. We removed that. There was a thin blanket between two sheets. The fitted sheet kept coming off the bed at the head during the night. I would think Hyatt would want to compete with other high end hotels and have nicer beds. The best thing about the resort is the Lazy River. There were cabanas around the river and a beach with sand. In order to make sure you would get a cabana, you had to be there at 7:00 am and stand in line for them to open the gate. Sometimes the "pool service" teenagers would not open all the gates so you stood in line and still did not get a cabana to keep out of the sun. The Lazy River was enjoyable, but would get crowded. Right now there are only 3 buildings at the resort, but they plan to build 5 more buildings. At that point it will be impossible to enjoy the Lazy River which is the only good thing about the resort. Parking is also a problem as it is very hard to find a parking place close to your building. I cannot recommend anyone go to this Hyatt, and especially not to buy into the timeshare here.