OK on the Outside, Plain and Not Too Helpful Inside
We spent four nights at the South Loop in February. We did not have a car, but found public transit quite convenient. The hotel is modern, but with a classical exterior look. Inside is a bit bland. The rooms were plain, but comfortable. We found the staff very unhelpful. It was noisy in the hall one night and we called the Front Desk several times, but no one answered. The housekeeping staff were pleasant and the room was clean. On a positive note, we felt safe walking outside at night and it is a short stroll to Chinatown for good eating!