Love this Hotel
My family and I recently stayed at the Ritz for a weekend getaway and had a fabulous time. The service was fantastic. I have stayed at several Ritz-Carltons but have never received such great service as I did here. There was a little mishap on on our reservation but Troy at the front desk rectified the problem by bumping us up to a suite for the night. Troy was so professional and kind to me as well as my kids. The room was beautiful and so comfortable. It was a little noisy but what do you expect when staying in a hotel smack in the middle of a fairly large city. My husband and I then went to the Manager's reception which had wine and cheese. The staff members were walking around talking to each guest in the room. One employee who stood out was Pia. She was a wealth of information and recommended a wonderful family restaurant that were we had dinner. I will definitley stay at this hotel again when visiting Charlotte. The indoor pool looking over the city was very nice. I can't say enough wonderful things about this hotel