good if you don't mind constant noise
When we arrived we had not been allocated a room even though we booked months in advance. We were therefore given the best of those rooms left. Surpisingly it wasn't a bad room. No view but we were'nt expecting one and quite a nice otherall feel. When we turned the airconditioning off there was a constant noise coming from outside. I couldn't sleep so went down to reception at 4 am. We couldn't work out whether it was noise from a building site opposite our window or whether we had been given a room next to the buildings air conditioning chute.
When the duty manager came on duty at 8.30am he offered us another room but it was even worse. In fact when we arrived it had obviously been empty for quite a while because the condensation on the windows was frozen. The door to the bathroom didn't open fully because it hit the toilet so we went back to the original room. BA Holidays Customer services could only offer us a different hotel if we paid more money so we were stuck.
We spent all day out and about and I used ear plugs at night. BA did eventually give us a one night refund on the cost of the hotel.
The breakfast was really good; the metro grill was excellent and the location was also good. I think the rooftop terrace is over sold. Yes you can see the Empire state building lit up at night but the rest of the view is terrible and the bar is terrible. It was so quiet we could have slept there. Most people had a quick look and left.
I think the owners should install better double glazing. Staff cannot solve the noise problem but this hotel should be sold with a noise warning. I've satayed in several hotels in the US and this is the first time I've had a problem with noise.
Considering the fact that we paid approximately $1,350 for five nights I expected better.