Worse customer service ever
Frequently and try to stay at Marriot properties for the most part. This hotel has the worse customer service of any hotels I have stayed at. I have stayed at this hotel on 2 different occasions mainly because it is near Union station but after my last experience I am really thinking of switching to Hilton hotels just of our principal. 
During my last stay, my charges where totally screwed up. I called several times and was promised they will take care of the issues. A few weeks when buy and still not call from the hotel. So I called again to check on things and they informed me that it was too late to make changes. This is after keeping me waiting for several weeks. Spoke to the GM who assured me she will take care of it. So I called the next day to check on the status but was informed that the they have not been able to get in contact with the manage so I had to wait. This is after the GM told me she was responsible for everything and that she will take care of it. 
So not worth the aggravation…last time I stay with them and will avoid Marriot properties if I can.