Resort Feel but terribly managed
Stayed at Omni 4 Riverway June 13-17 and here or my opinions on this hotel. The hotel is nice and open and feels like a resort. It has to have management changes there were to many things that need to be done to bring it up to a 4-5 star property that really has little to do with the hotel itself. The hotel is nice but it's the little things that drag this hotel down in the mud. First we check in and they have valet parking, self parking under roof near front 16.00 dollars a night and then self parking for free. We went for free but were not told the third option was 3/4 of a mile away it seemed and very little signage. Don't forget to stamp your parking ticket it will cost you five dollars from office building next door, something we were not told when we checked in. Strike one
Second the floor we stayed on has no management walk through to check on house keeping. The halls had trash and plates and laundry left in them over 48 hours until I called to complain to front desk. Guess what it got cleaned up.
Third the mildew smell in lobby all the time we were there will knock you out each time you walk through. Does anyone know what a humidifier or air freshener is?
Fourth the pool area can really be great for this hotel it's a great looking area and pool size but the hotel does not have any idea how to run it. The pool is salt water and dirty. It even looks dirty from the side tiles around the pool. Yes they are brown but that does not mean we can not clean and leave them dirty. Have a pool person scrubb and clean it. I heard the pool drink servers complaining to a manager no one was buying drinks from them. No wonder they don't look like pool girls or attendees and have no personality. The bar is limited and only open to about 5 and they start picking up at 3:30. No one cleans up around pool like empty glasses, towels etc. I watch managers and drink servers go right by and never lift a finger to clean up. Also no music around pools or pool bar even on weekends but a manager said we have speakers? Never lifted a finger to put them out after being asked. Pools big enough to have floats for guess but they have none.
Fifth room service. We order a late night burger and cake. Half asleep I sign bill and add a tip close the door and realize no cake delivered. This wakes me up and i look at bill and it's 42.00 for a hamburger and piece of cake. I call and they bring the cake and I ask why so much they say they already add a 20% tip, delivery charge and taxes. So I double tipped the hotel guy said he would take care of and remove charges because order was messed up. When I check out it is still there I just left. The Black Swan night club was packed on Saturday night with 4 weddings at hotel and huge party in lobby for one of the weddings. The Black swan had a good dance floor but again management failed you had people dressed in suits and ladies dressed nice and they let in short pants, muscle shirts, flip flops, baseball caps in a high end looking night club. 
 The good of hotel we have to save for last. The rooms are nice, spacious, clean, and quiet exactly what hotels are suppose to be, fire the management it's the problem if you can't tell from the issues they have nothing to do with the hotel itself. In fact promote the cleaning manager for rooms they are done well. This property is very close to looking like a resort and 4-5 stars if management can clean up it's problem, training etc. Hope this helps someone and hotel owners. B