Shame on me
Fool me once, shame on you. Fool me twice, shame on me. 
This was my second time staying at a Four Points by Sheraton Hotel. I stayed at one in Houston last month. I didn’t like it, but I thought it was an isolated experience. Now that I I’ve stayed at two different hotels in the Four Points by Sheraton chain, I now know that crappy hotels are just a part of the brand experience. 
The Four Points Chelsea in Manhattan isn’t awful, but it’s not good either. The service at the hotel is great. Jessica at the front desk was kind and helpful. Veronica in the restaurant was sweet and had great customer service. However, the hotel is just tacky, old and uncomfortable. The furniture is old and scratched up. The bathroom looks like a bathroom at a bus stop. There is no counter space around the sink. Plus, there’s not a lot to see in the area. You’ll need to catch a subway or walk to see any parts of city. 
I love the SPG brand, but I’ll never stay at another Four Points hotel again. It’s just not the hotel brand for me.