Excellent location, great staff
Stayed on the 48th floor, in room 4809 May 16-19, 2012. Arrived very early, room not available (not surprised, and was prepared). Miti (sp?) at the front desk could not have been more pleasant and helpful. The room he chose for us was lovely. If one squints they can see the Times Square New Year's Eve ball and across the water toward NJ. We interacted with restaurant staff, concierge, theater desk, gift shop, and bell desk staff as well. All were kind, polite, chatty, and helpful beyond my expectations. Marcus the Bell Captain deserves special accolades for helping us secure transportation at o'dark thirty to EWR. The location is superb: Time Square, subway, food, pubs all within a few blocks. Picked up bagels each morning at the Cranberry Cafe (out the hotel's back door on 45th). Had drinks every night at the Perfect Pint a couple of doors down from the Cranberry Cafe. The only issues were (and they're so small) the housekeeping left a bit to be desired. It's like (s)he was interrupted in the middle of cleaning the room - finished most all but left (empty) dirty room service dishes, the used coffee filter in the coffee maker, and one bed completely unmade. So odd.
Also, and this may be a NYC thing, but we had a 2 bed room w/single sized beds. In every other American hotel I've stayed in there are two double or two queen sized beds. This did make an otherwise small room appear larger. No matter, the beds were very comfortable regardless of their size.