Awesome staff-great location
We stayed at the Crowne Plaza Times Square this past week. Our stay at the hotel was great and we enjoyed it very much. Great location!
Our experience with one of the employees, Vicky M., Front Desk Trainer was amazing! We were experiencing difficulty with our reservations for Delta.com/iseatz. (by the way we would NEVER use iseatz again) Vicky went "above and beyond" to help us resolve the issue. She was so patient, and helpful taking quite a bit of her time to help us. We travel extensively both in the USA and Europe but have never experienced anyone as caring and dedicated to customer service.
Vicky should be "Employee of the Year".