Beautiful Hotel, tragically managed
Management has ignored the letters. The MOD refused to refund my 3 hour stay of which we were gon for 2 so they could clean the room, which never occured. High Price, Low Touch. I need better odds than 1 out of 3 on a hotel.
I have stayed at this hotel three times in the past year and each has been a less than optimal experience. My first visit I paid for an upgraded king room with a view of the Water Gardens and ended up in a standard room and a view of a building. The second time was a flawless experience. Then there was 3 weeks ago. Checked in and was given keys that did not work. Went back downstairs got replacement keys and again no success. On the third trip we were given keys that worked. Now for the next problem, the room needed to be serviced, badly needed to be serviced. I called the front desk and we headed out for dinner. We cam back and the room was not yet serviced. That was enough, I simply left a message and left the room. Total time checked in, 3 hours. Folio 235.00. I received a survey which I responded to in detail and they never responded. Do they ever read them? As far as I am concerned since we went and checked in at the Worthington I am owed for room, tax and valet. Simple.....I am discouraged by the general lack of attention to detail.
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