Great rooms, bad everything else...
Great style & design... Hip, contemporary, & stylish. Rooms are great!! Everything else is REALLY bad. Service, F&B, & even safety is ridiculous. This would be a perfect hotel if you're in town on business or vacation & not going to do much in the hotel except sleep. I was in for a 4 day conference & couldn't get away from the place. Front desk was excellent. All other staff was rude & uncaring. Every elevator except one (yes, that includes the service elevators as well) went down one day. I actually got stuck in the elevator between floors and had to call for help. Turns out they had rescued people not 10 minutes before I stepped on in the lobby. I also heard that 15 minutes after that others got stuck again. Any hotel that would put there guests into harms way like that is not a place you want be stuck in for 4 days.
The F&B is a joke. They have these little menus with 4 or 5 items on them. The descriptions are full of themselves and don't describe items well. For lunch they have 1 sandwich on the menu... 1... seriously... It's like they want to be culinary avante garde. We all get the idea of farm-to-table made from scratch, but this is obnoxious. I kept thinking the Punk'd cameras were going to pop out. I thought ok, this must be one GREAT sandwich. Nope... turkey on grilled soppy sourdough with pesto & mozz. no side choice (or options), just a bland salad. And the service is... s...l...o...w... They stand around & chat with one another while you;re stuck thinking "gee I wish I could get someone to wait on me". Do they have other jobs they do? Nope, just wait staff that don't want to wait on you. If this is the new concept for Radisson, they may want to rethink whoever's making F&B decisions. Seriously... horrible... Here's a tip guys... GIVE YOUR GUESTS WHAT THEY WANT, not what you think is hip & cool. Make it tasty, make it fresh, and make it pretty. If you don't know what that is, then ASK US! Guaranteed it's not a lunch menu with 1 salad & 1 sandwich on it. It' s not that difficult, why are you making it like that?