Manager terrible customer service
Manager put a third party security guard at the desk for a whole shift. He was the only person working at the hotel. He was suppose to check people in but when I booked a room on hotels.com and tried to check in he was rude and would not help. I asked his name and for a manager and he told me that his name was mister security and that I have to come back the next day to speak to a manager. When I came back the manager defended the third party contractor and said even if she wanted to do something she couldnt because he didnt work for the hotel. Yet she put him in charge of checking people in with no other employees.