Very enjoyable stay; CLEAN room
I needed to travel to Houston to the medical center. My husband made the reservations. Due to Thanksgiving holidays I was not able to check reviews until 3 days later. I was appalled at the terrible reviews. I did NOT want to stay there, but my husband said we would just take a look when we got there. Upon arrival the outside looked good, but I was leery. Upon check in I was relieved to know we had a room in the 1,000’s knowing that was the Tower. We did get a room on the second floor and I did remember seeing a bad review of that. The room looked fine, but it was facing the highway and had a view of the roof. (pictured) We asked to be changed for a better view and got moved to the 4th floor. The room was identical. I was hoping we would have a view of the pool, but we got a view of the roof as well as other roofs. BUT we were able to see Reliant Stadium (pictured). Better than 610 loop! I felt a lot better seeing the room was clean and COOL…the air worked fine. We roamed around and took pics for Trip Advisor.  
I had read on the website the bar had Happy Hour every day. Well, it’s happy, but beverages are not! No ½ price drinks here; BUT they do have free appetizers. They had a small table with fresh fruit and chicken wings. Not bad.(The free appetizers were not mentioned on the website and were not mentioned by the hotel clerk.)
We ate at the Stetson restaurant for convenience. It was overpriced and not very tasty. (We did have an energetic waiter named Eduardo who seemed to love his job!) My husband had the fajitas and said they were not bad. Since I was having surgery the next morning I was told to eat hearty since my surgery would be late. Nothing appealed to me so I had the Cobb salad thinking I could not go wrong. IWAS wrong. It was not tasty at all. My advice is to skip the restaurant and go back and eat more chicken wings.
That evening I happened to look at the hotel website again and noticed they had packages with free breakfast or free dinner. I called the clerk and he said since I had the medical discount I would receive free breakfast. (not mentioned by the hotel clerk again.) The breakfast was ok. It was a buffet. They had plenty to offer: eggs, hash browns, grits, bacon, sausage, biscuits, gravy, fresh fruit, yogurt and pastries. It wasn’t seasoned, but most buffets aren’t. It was hearty.
The fitness center is very nice and rather large. (I did not have the opportunity to use the machines, however.) The hallways were clean. The outside area is nice with a waterfall and walkway. We did not see the big pool but I know there was one. The area around the small pool (pictured) looked old. I feel that is where the bad reviews come in.
We did not have any trouble with the elevators. Our room was clean and the bed was comfortable. Yes, the bathroom was small, but clean. A newspaper was provided every morning. The first day we had a delivery and received 2 bottles of water, 2 homemade cookies (oatmeal raisin and peanut butter..my favorites) and a plate with a small chocolate cake tied up in ribbons. I had no complaints with that!  
The staff was very friendly. I visited with 3 different clerks. I have stayed in better hotels but I don’t think this place deserves such a bad rap based on my trip.