My fifth (and perhaps last?) stay. Great location but property needs some work.
This hotel has a great location at the north end of the Magnificent Mile. I've stayed here at least five times and I think the hotel is now showing a lot of wear and tear. My first stay was in 2008 and there have been no major updates since then. 
The rooms really vary in size. The lobby is unfortunately very long and narrow and it results in a lot of congestion. 
The rooms are quite clean but they are getting a bit tired. Our sheets had a few black stains on them.
The restaurant in the hotel, The Grill, is very good. The coffee shop is okay.
Service is mixed. One of the doormen was apparently quite rude to my son. 
Not sure if we will stay here again. The price is okay but we think we can do a bit better in the area.