nobody cares in this hotel
I stayed in this hotel for a business week in March 2012. The poor service at this hotel is typical of the overpriced, wanna-be-upscale hotels. The poor service started after I checked in and wanted to park my rental car. It costs $25/day for this privilege. However, I could not get the arm to open in the hotel, despite two additional trips to the front desk, and trying to get some help by pressing the "assistance needed" button on the intercom at the parking garage. When someone finally answered, I got one of the young valet parking attendants, who mumbled something at me and hung up. When that didn't work, once again, I had to back up and go back to the front desk again. Same thing happened the next morning when I tried to leave. Oh yeah - besides those problems, the elevator in the garage wasn't working that morning, so I had to figure out where the stairs were. In addition to these problems, I got the impression that no one really cared about little things like this, but they are happy to charge $25/day for parking and $13/day for internet. Some other little things -- the directions to the concierge lounge were wrong, so I had to wander around the 10th and 11th floors until I finally figured it out. No newspaper in front of my room each morning (usually standard for elite members at the top-level Marriotts). I asked the maid for extra coffee, but she was stingy and only wanted to give me one extra pack. Closet doors would not close because the iron was blocking it. Very few electrical outlets. One of the silliest things was a sign in the parking garage, telling us that we were in a residential area and that we should be mindful of our noise. Hah -- this was not in a residential area, and besides, it is under the LAX flight path (if you go outside of the hotel you'll see planes landing every couple of minutes). A sign like this is just condescending. On the positive side, the gym is nice, but a bit small for a hotel of that size.