Bed was a tramploline
The location is very good, which helps as it really is all this hotel has going for it.
There is absolutely nothing jolly about this place and this is best captured by the front desk staff who seemed unable to even force a smile.
The room was cleaned well each day, which was appreciated but it was dated and the bed was really uncomfortable. We were really only using the room to sleep in as we were out and about for most of our 4 days in NYC but the least you would expect from a supposed 4* place is a bed that doesn't seem to have been used as a tramploline over its very long life.
There was no safe in the room and the ones available to use in the lobby would not fit any valuable larger than a passport. Internet was available in the lobby but at $4 for 15 minutes they must be joking. They weren't- As I said, this place is far from jolly!
Anyway, it was a cheap option in good location so served its purpose on this trip but would never stay here again.