Disappointing
We stayed just the one night and were pleased with the location and the service at the front desk, restaurant & luggage storage area, but I am not sure that I would return. The room was so small that there really was not a place to put 2 suitcases, and the air conditioning blew so cold on one side of the bed that we had to turn it off. As we were leaving, we attempted to print our boarding passes on the only "computers" available- iPads. We were unable to do so and nicely asked the concierge to help. The woman who was at the Concierge desk was completely unhelpful and snotty, despite our explanation that we would been happy to have done it ourselves, but were unable to do so. Her comment was "I have to keep the line moving", followed by a remark about how when SHE ttravels, she does not bother to print her boarding pass at all, said in a very condescending tone. When I reacted with surprise and told her that I have never had hotel staff decline to print a customer's boarding passes, she reluctantly took our information, had us instruct her through the process as if she did not know what she was doing (which she later revealed was not the case), made a clearly uninterested attempt and ultimately did not print the passes. I could see that she was simply unwilling to help, so I made the decision to leave it alone and find another location to print them. However, I saw no reason why I should have to go and pay for printing my boarding passes at Staples, as she suggested! When I did get to printing them (elsewhere), it took no more than 5 minutes to do so - far less than some of her clients making touring or theater arrangements likely took. 
I have stayed in accommodations of all levels in many different countries - Ritz hotels to Holiday Inns. NONE of them have ever refused to print a boarding pass the rare times I have asked. Shame on her - it left us with a very negative feeling as we left.
The overall facility is VERY dark. We found this unpleasant and, as 2 women traveling alone, felt slightly insecure as we moved through the halls.
 I was not impressed - sorry.