Disappointed all the way around....
Check in -- slow, but weekend after hurricane so many people were checking in who had no power. We were so looking forward to a comfy,WARM place to spend the night. Our power has been out since last week. We are Marriot owners and gold elite members and usually feel quite welcome at check in. While the gentleman at the front desk was friendly, he told us the hotel was full and our request for a high floor and a room away from the elevator was not possible as the hotel was sold out. Made sense until I overheard the woman next to us being offered several different options as if there were plenty of empty rooms. When the clerk realized I was listening to what was happening next to us, he decided there were a few sudden "cancellations" and he offered more options. He recommended a room on the 14th floor that he felt was special. When we arrived, the room looked dated and was truly nothing special. We were disappointed with the view and the very tiny window. Overall, the room could be described as blah. 
Parking -- expensive and the clerk wasn't much interested in helping us to find a less expensive option than the 50 dollar valet service offered by the hotel. We figured it out on our own. 
Sleep -- not good AT ALL as there was a main pipe located directly behind the bed. All night long, whenever someone took a shower or flushed a toilet (?) in that area of the building, it sounded like the water pipes were in our room. This went on ALL night long. I finally downloaded a white noise app to my iPad so that we could get some sleep. We were up by 830 at which time I called the front desk to let them know about our sleep issue. They didn't seem interested and apologized. It was the least sincere apology I have ever heard. 
Toilet -- clogged. I called front desk. Took a half hour for them to arrive at the room to unclog the toilet. I had to call twice. 
Called front desk to ask for a late check out explaining the lack of sleep issue. Gave us one extra hour. I asked for more as we had so little sleep due to water pipe. Clerk said sorry, that's the best they could do. 
We stay exclusively at Marriot properties when available and Marriot is usually our first choice. And I have always loved the exterior and charm of this courtyard but this experience was not a good one and the hotel staff didn't care one bit. 
If you come to Philly, stay somewhere else where they actually care about guest satisfaction. Terribly disappointed.