Just OK for a Westin
I stayed here June 9 - 13 for a conference that took place at the Charlotte Convention Center. About the only good thing about the hotel, was that it was literally across the street from the convention center which was nice. Other than that, this hotel was just lacking for a Westin. I arrived at the hotel at 4:50 pm to check in and they did not have a room ready for me. I was stunned, since check in is typically at 3 pm and it was almost 5 pm. I kept complaining and they finally found a room for me. A co-worker arrived the next day at 5 pm and the same thing happened, no room was available yet. I had several boxes shipped to the hotel to my attention and it was like pulling teeth to get them (they were all there, I had the tracking information). My room was so so... but things were falling apart... the lock on the door was coming undone, my bathroom sink could be pulled from the wall, and some of the outlets did not work. It also seemed that the hotel was understaffed for a large convention. At the restaurant, Ember, service seemed slow... even though there were not many people in the restaurant. I don't know, I just wasn't overly impressed with this Westin.