Hotel on the Skids
Sadly, this hotel has hit the skids. We had our wedding reception here 10 years ago so I hate to see this happening. For our wedding night, they gave us the Kabuki Suite, a two-story suite with a large living room upstairs. So for our 10th Anniversary in July, I called to ask for the Kabuki Suite again. She didn't see one with that name so she suggested I call the hotel directly to make sure we got exactly what we wanted on our special day. Unfortunately, the local person acted like they didn't know what I was talking about so I described it in detail. She gave some vague reassurance that we'd get what we wanted. When we got to the suite, it was tiny and absolutely not right. There were several stories at the front desk - that suite was being renovated, that suite was available for $1K per night (it cost $500 10 years ago and we've rented it since for $450) - none of which rang true. We cancelled our reservation immediately.
They nearly ruined a very important day for us but we re-grouped and went to the Ritz Carlton, a much better hotel with exceptional service. Save yourself the disappointment with the Intercontinental.