Not 4* ( lacking) and beware of desk staff!
Positive: If it wasn't for housekeeping staff, bellman (who when not slugging luggage was polishing doors and windows), men running to/from parking to get and park vehicles this would be a two star at best. These are the people with great personalities and no attitude. My advice to manager and owners, drop the desk staff and replace them with these people who were happy to be working and have a job. Personality plus and great work ethic! We tipped generously and still felt they belonged in a 5 star hotel making better tips. 
The location is nicely situated just beyond a bridge.
NEGATIVES: We got a decent rate through hotwire. We called ahead to make sure we had a king before we went. They said we had to wait until check in. We arrived at 5pm (2 hrs after check in started). 
With little conversation, we got our room. First of all, the decor reminds me of a mixture between goth/pimp. When I asked about a floor higher than 6th floor, the desk clerk said for hotwire they were below 6th floor. Interesting. I asked about corner, and he said they were sold out. Really? On a Monday night? We went up and it was a joke. Across from the elevator looking on to the parking lot with a one foot window space overlooking the river. The bathroom sink is not in the bathroom; it's in the bedroom. Other than a night table and sometimes a chair, there is no where other than the closet for your clothes. No dresser. VERY small rooms. By now, I was tired and in tears and the "I could care less about you" attitute and my DH calmly called is down and said this room would be unacceptable for three nights. By now, I had texted friends/family who were all going to call at different times to ask about rooms for one, two and three nights starting the same evening.
The manager came up and showed DH an "accessible" room and this is where I lost it. Yes, it was much bigger BUT his idea of a view was part of the street and part of the roof. Well, that's really nice! tHe said they were overbooked on our second night (like that's my problem? I'm here now!!) and were sold out. We took it since it was larger and we didn't want to have to worry about someone looking in to our room from the parking lot. Still fake aligator covered chair, one night table, one desk (no drawer/pens/envelopes) and a floor lamp, bedside lamps and wall mounted tv. Sink still in the same room as the bed. The manager told us he was going to speak with his desk clerk about what he said and he shouldn't have said it. This is laughable. I guess it's better to not tell the guests that booking via expedia or hotwire or other sites that you get second class rooms and treatment; he gave us bar coupons which were useless to us since we had plans and reservations; they went unused. We got three texts from family and friends who all had called and were told they did have a lot of availability for queens and kings for any of those nights. So...in addition to attitude, they lied! 
Bathroom toilets could wake sleeping bears. Two med towels and shampoo/conditioner/body wash was in a screwed in wall mount where I had to pump 20 times to get enough for hair washing. My thick hair used the medium towel on my own. Can someone spot guests a large towel or two???? We went out and bought shampoo and conditioner on day 2 out of frustration. We called housekeeping for two extra towels and they were amazing. There was a room which looked like it had computers and kind of tech lounge just off the elevator. It was locked the whole time; no hours posted, nothing. The hooker walking out in the morning was a joke too. She was like the elephant in the room. They have a card elevator system as a security measure, but ignore if hookers come in with guests. Never did find the main lobby restrooms (could not get clear directions from staff). Very stingy with ammenities in the room. There was an ice bucket in the room, but no ice machines. Terrible lighting and dark. I have stayed at Best Westerns and Comfort Inns where they change the sheets daily and after three nights, I was disappointed they weren't changed. Seems they are trying to be really cheap and cutting costs (I get that), but you can't advertise champagne quality on a beer budget.
Last, there was a small "conference" type of event it seemed. These people were treated very well! If you look like you have money and drive fancy cars, the desk people will treat you well. Even though we do well, we don't show it with dress and cars. Two other groups befriended were complaining of the exact same thing and said they would not come back.
CAREFULLY read the terms when you sign; there are many cases for extra charges; we are very nervous about our bill since we heard they do try to get you on extra chares. Oh, regarding hotwire. They told a couple who had used expedia the same line: they tell those companies the types of rooms they have; it' s hotwire and expedia who don't pass that information on.
We still can't figure out what makes this place a 4*!