A total disappointment, terrible value!
We started off at the wrong foot. I booked via the internet a room under a special package on the occasion of a Yves Saint-Laurent retrospective that is showing at the Denver Museum of Art. When I got my confirmation e-mail it said nothing about this package. I inquired the hotel and they responded that they could not confirm the package as the hotel was fully booked but were happy to honor my reservation. I agreed to it since it seemed to be a very busy week in Denver because of some kind of sporting event. Now, that aside, I was expecting a way better place for a 300+dlls./night hotel.
The hotel is old and worn out. Receptionist was very efficient and we were to our room in under 10 minutes. The room at the 19th floor is spacious, bed is amazingly comfortable and was very clean. Why complaining then? Room is old looking, the toilet paper they put in the rooms is horrendous, cheap and thin as air, same for tissue paper. No mini-bar and Internet has to be paid for separately at 26+dlls. for a 3-day package. Breakfast was not included in the price either, and TV channels are few and very basic. This is perfect for an 80dlls/night motel, not for a Grand Hyatt.
Location is excellent, just a block off 16th st mall. Hyatt offers a web checkout which is handy, however, we had to go to the reception since we were charged with a breakfast at their restaurant which we didn't have, no problem there, the charged was taken from our account without further discussion. There is a Starbucks right by the main door that is useful for a morning coffee.
So the experience was not bad but not even close for that price range. Disappointing.