Great customer service, freezing cold lobby & hallways, inefficient concierge lounge night time attendant& rude secur
I stayed at this hotel more than 20 times as I am a platinum & I am lucky for that as I am always treated in a very special & nice way ataxy Marriott. Great location, safe area, clean rooms on the old side. I appreciate the excellent customer service at the front desk, Mr. Noel, the concierge gentleman who knows every place in DC, Mr. Patrick, & the evening doormen. a security man, Mohamed, thinks that he owns the place not Mr. Marriott! Rude & looking for trouble maybe, he didn't have anything better to do except giving guests unnecessary notes & sometimes, instructions! The evening attendant at the concierge lounge is a total failure & unprofessional. Guests call the lobby & the hallways, fridge! Nobody bothers to fix the temperature no matter how guests shiver & complaint. I would recommend this hotel if it is a matter of few nights otherwise, the Renaissance on 9th street is way too more relaxing & elegant. I won't stay there again.