Horrible Front Desk Customer Service
I booked two rooms November 2011 for a 5-night stay in August 2012 through their website. Decided on a park view at the Executive level. The website indicated the executive level rooms were on the 35th floor and above. When we arrived, the front desk wanted to place us at a lower floor because subsequent to booking my rooms they changed their policy. The executive level is now the 25th floor and above. The gentleman at the front desk kept interrupting me, calling me "madam" and talked down to me. I will NEVER stay here again. A definite "Bait and Switch."