Great location but hotel disappointing
Location can't be beat. Lobby is welcoming and a variety of eateries, including a Starbuck's, are appreciated. Bellman and valet were excellent. Beyond these positives, the stay was disappointing.
Hotel was frumpy and worn. Hallway was dingy. My room had a yucky stain on the chair, cobwebs in corners and did not smell fresh. "Free" web access was unreliable and paid upgraded web access was not much better. Room service was inaccurate. Very noisy at night, could hear everything from room next door and footsteps from room above (and there was a child who spent long hours between midnight and 4 am running and banging toys). Mini bar was never replenished. Noting all these things in the hotel provided survey did not elicit any response from the hotel.