Do Not Stay Here!
We used Trip Advisor to pick this place that we stayed in May 13-16. If it was just that we had no A/C for our stay, I would not say anything but conditions were awful. No literature is given to you upon check-in or in the rooms and no mention was made of their Cloud Nine continental breakfast nor their happy hour (without booze since they lost their liquor license). The remotes do not work for the TV's in the rooms, so we had to change channels using the TV. Also note that this big city hotel only has 25 channels to choose from and 4 of them are ESPN channels. We tried to use the ATM in the lobby and that did not work. Wi-Fi is an issue here, but again the front desk clerk failed to tell us they also have a wired connection in the room. The maid failed to leave extra toilet paper in our room so we called down at 3 P.M. to request some. At 4:30, we called again and they assured us some would be sent up. We returned after seeing the Yankees/Orioles game, and there still was no toilet paper so I had to go to the front desk to get some. I sat one day and complained to the manager and he failed to call me back to notify me he was crediting my bill, which they did eventually do. The final calamity happened overnight on our final night there when the pipes burst and knocked out all hot water to the hotel so we could not get a shower. Next up, I tried to get a luggage cart for our stuff, and all were being used. I guess everyone was leaving as fast as they could!