Too bad quality of rooms don't measure up to the quality of the service!
I would have to give a top rating to service in this hotel. Except for the gal that checked us in on our first night who said they had upgraded us and it was a smoking room. Are you kidding me??!!! Since when is it an upgrade from a requested non-smoking room to a smoking room?? They told us there were no non-smoking larger rooms available that night. We were then finally changed back to our original room, a deluxe queen non-smoking. Deluxe?? I would have hated to see the classic queen room. I had read the reviews on here before we left for our vacation and decided that after seeing the manager apologize so many times for the quality of the rooms that they must have paid better attention to them and corrected the problems. Wrong! Our first room was so musty it made you wheeze, and I don't have allergies. The furniture was bad- from the very badly stained fabric chair at the desk to the scratches and dents on all of the wood furniture. I had seen the moldy comments on here in these rooms and it looked like they did pay attention to this- they calked over it. You could still see the mold through some of the caulk. As in another review the little tray with the snacks and water you could purchase was very dusty, as were it's contents. We were on the 7th floor towards back and the noise from street was barely heard. The second night I asked for another room, hopefully larger, as the deluxe room was very small. We did get another room, #604, a Regis Deluxe room, which was bigger and it had a sitting area with fireplace. I did have to pay an additional fee per night though. It was a lot cleaner. But being in the front of the hotel it was very noisey. Really kinda hard to get away from the San Fran noise, though.We had breakfast once in the hotel and it was very good. Like I said before the service here is outstanding! Too bad the rooms don't measure up to the service.