Heartbreak Hotel
Recently stayed at this Holiday Inn for business. I'm calling this review heartbreak hotel because it represented a step down from previous HHs I've stayed at in the past. What made the hotel a heartbreak was its dismal state. It seems to have been worn down by many visitors. The rug in my room was frayed, there was a pervasive smell in the hallway and the room, and the ice machine on my floor was continuously broken my entire stay. I didn't use the hotel restaurant, but I did use the fitness room It has adequate facilities. I say adequate because some of the equipment was broken (tv on treadmill and at least one of the treadclimers, tread on treadmill loose). I'm glad they had something to help me unwind at the end of a busy day anyway. 
The biggest area in need of improvement is housekeeping. When I checked in, my bath and bedding was covered with random hairs. I left a note for housekeeping requesting linen changes and they took care of the problem the next day. On the third day of my stay, I noticed gum on the carpet just outside one of the elevators on my floor. After many hours of it not being addressed, I went down to the front desk to report it. Next morning, the gum was still there, but most of it removed by late afternoon. Unfortunately, remnants of the gum remained until I departed two days later. Throughout my stay, dishes left outside rooms after room service stayed in the hallway for many hours and sometimes overnight. 
Despite some of the negatives, this hotel did brisk business. From entry until exit, the staff was always gracious, helpful, and in good spirits. They made staying at the hotel a joy. The hotel is near a medical complex, a trade center, and off a major highway and near public transportation (the train ran right by my room); a good location. The clientele were varied. There are few restaurants in the area, but a bit of variety (diner, sushi, Italian, fast food) within a one-mile radius.
Despite some of things that need improvement, this hotel was a pleasant place to stay because of the atmosphere if nothing else.You can tell when people are really trying to do their best and that's what the hotel staff represented above all.