NEVER EVER AGAIN WILL I STAY HERE!
My husband and I have traveled a lot. We have stayed everywhere from 5 star luxury hotels to road side dumps that would make the Bates Motel look great......The Herald Square was worse!! We arrived late on a Thursday night around midnight, but called ahead to make sure this would be OK and was told "Oh yeah that will be fine". We asked about valet parking and was told that they hotel didn't have valet parking but there was a parking garage right next to the hotel where the cost would be $22 per night. We were advised to pull up to the hotel and "have our bags unloaded" then drive to the parking garage. When we arrived the entire block of 31st street had police, fire, and EMS vehicles. We weren't sure what to do so we parked as close to the hotel as we could (about a block away) and went to the hotel to check in. Well, the entire NYC FD,PD, and EMS was actually coming and going from the hotel. The staff who were all protected behind a wall of bullet proof glass just looked at us when we came in ...with our 11 month old child...and asked if it was safe for us to be there. They just shrugged there shoulders and said yeah I guess. At that point the reservation was already paid, we were in NYC at midnight and had nowhere else to go so we checked in. We asked if I drove up could someone help us with our bags? They looked at each other (there was about 5 of them sitting behind the plexiglass), and said we don't have anyone to do that right now, so my husband and I carried all of our bags )which is quite a bit for 5 days travel with a baby!) from a block away. Oh did I mention that there is no ramp or handicap access so every time we got to the hotel we had to put the bags we carried down and carry the baby's stroller up the stairs to the hotel then park him there while one of us carried the bags up. We then had to wait for one of the five sitting behind the bullet proof glass to buzz us in as the front door door locked after closing....every time the door closed. They would look at each other and roll there eyes like do we really have to push the button for you again? I know it was hard on them pushing that button while we were lugging our baby and our luggage up and down there stairs from a block away while dodging multiple emergency personal that we still didn't have a clue as to why they were there!!! Needless to say the 2 very slow very small elevators were quite busy transporting all of the police, emts and fire fighters to what ever horrors where occurring in this terrible place so it took us quite awhile to get our things up to the room....and it only gets worse from there!!! The room was TINY (I know NYC is notorious for having small rooms but this is teeny)! The bed which was supposed to be a queen, but appeared more like a full barely fit into the room!!! There was about 1 1/2 foot around the bed in all directions. The walls were a dull brown. There was a small window which looked out into the window of the next room. It was dark, gloomy and felt like a prison cell! The toilet didn't flush. The water in the shower was schizophrenic and would go from scalding hot (I have blisters on my hand to prove it) to freezing cold. Every shower I would soap up then have to turn the water off and stand to the back for about 5 min for the water to get warm again. Then all of a sudden scalding again! The room was so unbearably hot in NOV that we had to run the AC on high and still had to sleep with the bare minimum just to breath! The heat source was an old radiator that was burning hot and impossible to keep a baby away from! On our third night we got awakened at 3 AM to someone police raid pounding the door saying "Front desk need to talk to you" We called the front desk and they were rude and said no NOT YOOUU! Well this happened 3 times! Again we called the front desk and was treated like it was our fault that they had the WRONG ROOM! He said well we have to get some people out... at 3 am?? You come to the wrong door and pound 3 different times?...get the F****G room number right!!! NOT EVEN AN I'M SORRY!!! Just rude behavior on the other end of the phone!!The baby was screaming for hours afterwards!....And checkout was just as horrific. Oh and the parking was $40 per night NOT $22. I WOULD RATHER STAY IN A RAT INFESTED ROACH CARPETED CAVE UNDER THE SEWER OF A HOMELESS HOSTEL THAN PAY TO STAY IN THIS DUMP AGAIN!!!!!!