Do not ask for directions!
The hotel is very nice but has terrible service. I asked for a restaurant recommendation and was told about a great Mexican restaurant that was a 10 minute walk away. So, the lady behind the desk gave me a map and marked the location with an X. After walking 20 minutes, I was still not there and I walk very fast. At the 25 minute mark I finally arrived at the X BUT THERE WAS NO RESTAURANT! So I go an extra block in each direction looking for it to no avail. When I finally arrived back at the hotel a half hour later, I got a sorry but there seemed to be an attempt to place the blame on me because she gave me a few suggestions. So, it is my fault that I chose the one that was inaccurate? So after thanking the lady for sending me on a wild goose chase I went to my room to look the place up and it turns out it was even farther away - at least a 35 minute walk. When I went back to show her that she was off by quite a bit, she said "I said I was sorry. I feel bad." As if her feeling bad gets me fed or my wasted hour back. No offer whatsoever to accommodate me in any way - how about you get a drink on us at the bar or let me order you some room service - NOTHING! This was my first time in Boston for a work conference. I travel a lot for business and I have never had an experience like this before. I will definitely not stay here if I am back in Boston for business again.