Smokey Old Hotel
We checked into the hotel, the reception area is quite nice, and the staff are lovely. Went up to our room, on a hot day the aircon didn't work, and the room smelt of stale cigarette smoke (we booked non-smoking). My wife is a mild asthmatic and it was making her cough. I rang down and asked for a move, and volunteered to pay for an upgrade if necessary. I was informed that this was an unrenovated hotel, and that is just the way it is, basically 'bad luck'. We stayed the night and I checked out in the morning and moved to the Novatel (only 1 block away) and it was very good.
The duty manager assured me that I would get my money back, that was 6 weeks ago and nothing has arrived yet, so we will se if they honour that commitment.