Great location, helpful staff
My wife and I just spent six nights at The Shoreham. The location is unbeatable, and the staff are accommodating, but a few of the details need attention. We upgraded to a one-bedroom suite mid-way through our stay, and were disappointed to find that the bathroom was even smaller than the one we had in our standard room. The suite was large but very sparsely furnished, and had a large wet area in the carpet from a leaking AC unit. This problem was reported to the front desk the night we checked into the suite but hadn't been addressed by the time we checked out. Another example of the lack of attention to details was the printer in the business centre, which was out of order for the entire week, requiring guests to go behind the front desk to print boarding passes and tickets to events. Attention to details like these is important if The Shoreham wants repeat business. You can't beat the location, with its proximity to both Central Park and the theatre district, but we'll be checking out other options in Midtown on our next trip to NYC.