Meh...
People seem to love this hotel, but after 4 stays, I have to say that service is very unreliable here. Sure, they are all friendly, and yes, they do pour some not so spectacular wine every afternoon in the lobby, BUT housekeeping leaves a lot to be desired, the valet service is always friendly but often really bad, problems brought to the attention of management are not taken care of. Last trip we were there five days and the linens were never changed. ("Green policy" and minibar price list no where to be found...) Getting towels refreshed or turndown service was difficult if not impossible. The place was packed with dogs (canines are allowed) and kids this last trip, plus a film festival of some sort, plus the usual SMU sorority beauty queens with their moms and dads. Basically, a real circus! The "health club" is unattended and there are headphones but no foam covers for them. The equipment is aging fast and there are rust spots and sweat marks on the floor. My room never has a decent view. It's either the adjacent "Public Storage," the freeway, or industrial back woods. Driving in and out of the parking lot can be a nightmare-especially on Friday and Saturday nights. The location is nowheresville- unless you like being across the highway from SMU, which I guess is the point of this hotel anyway. Tried the pool this time, which was very small. A guy doing laps took up 1/2 the pool. Noise from the adjacent highway did not add to the ambiance pool side. Next time I'm going to try one of the downtown hotels.