Bad experience
First we thought the price is great for a hotel in NYC but we did not expect very much. After more than a week at the Bentley Hotel I can say for sure that we will NEVER go there again, because everything is substandard. Here are our details:
The location is about 15 minutes away from the next subway station. That is in fact the least handicap of this hotel!
The rooms are very small and a bit shabby. The floor was dirty and was not cleaned after I asked for it. It took three days... A very small and smelly closet was hidden behind a strange door, where you could hear your neighbors as if there were in your room. The view was great, but it guess that is the only plus.
The bathroom has no ventilation and turns, if you get some hot water, which is rare, into a sauna. There were not enough towels and toilet paper. Again I had to asked but did not get anything on the same day.
The bar is the worst rooftop bar I have seen so far. Breakfast is expensive and not wort half of the price. At any diner around the corner you can get a better deal. Service is unfriendly and slowly.
There are NO amenities! No coffee maker (just an small pricy coffee bar in the lobby with an every day very unfriendly woman), no mini-bar (just a few bottles standing together with the TV on the desk- no space), no free internet (but nevertheless extreme slowly).
The elevator took ages!
Worst thing was that somebody stole clothes and toys of our room and the management told us that they could not do anything because MANY people of the hotel had access to our hotel room. They could not find out what happened. For two day we had problems ending at the police and filing a report. The hotel did not help us in any way, but the officer told us that he had been there a few times before because of the same reason.
All together it was a bad experience in a great city!