Update your poor quality beds!!!!!
Hotel thinks that because of its location, it does not need to provide a comfortable enviroment. (location is good for downtown mainly) We stayed in a Jr. Suite which had ample room, but very uncomfortable furniture. In an attempt to update the hotel to "modern," they have furnished the rooms with the most inappropriate chairs and couch. The bed was of the poorest quality. Even with the requested foam mattress, it was impossible to sleep on. I may as well have slept on the floor. The room service is very slow. I was put on hold for 12 minutes while trying to order food. Not once but twice. I could have run across the street and got food quicker.
The street noise is VERY LOUD, and in the city, it usually lasts all night long. Hense the
ear plugs that are provided in each room. The rooms are clean. The food in the resturant is good. The apps in the bar are terrible. Room service food, which you can get it. is also
good. Parking is $50.00 a night and valet only. Which, in the city is "the usual". There are too many hotels to choose from in this area. Because of the room quality and odd layout of the hotel, we probably will not be staying here again. Bart and bus service is closely available. Which if you have no car, is a big plus.