Decent location, not what i expect from a Hyatt
Good location, close to SeaWorld, a short drive to downtown San Diego and the airport. Red Marlin was decent, good menu on property. Now the not so good. The Suite we had was very much outdated, the couch had to be 20 years old. The suites are in a 3 story building and very old all needs updating. Hyatt has a price match guarentee which we leveraged compared to Expedia. We tried to extend the stay one night and after being told by the reservations manager it could not be done at the same rate even knowing the same price match guarentee would be in play. Literally 35 minutes on the phone and finally I just gave up as she had no idea what she was doing. Unfortunate and lost revenue for Hyatt. One last thing, we checked in around 2:30 was told we would have the crib we reserved well in advance would be in our room. We get back with a very tired infant at 8pm and no crib. We called and it took 30 minutes to get the crib delivered. Not a great experience