Tired, noisey and chaotic
Tired, noisey and chaotic seems to be the immediate impression every time I visit this place. Reception always seems packed, whether that's the overflow from the bar, joe public trying to get warm in the lobby or the long queue of future guests waiting to check-in with the too limited staff doing the actual task, versus the seemingly plentiful supply of managers on the phone or walking in and out.
I've only stayed in the club rooms. They're the average NY - i.e. small rooms and tired too. The club lounge serves a decent breakfast but the decor and furnishings need some attention. THe staff there are always friendly, in contrast to their deserted colleagues at reception.
The bar food is mediocre so I always give it a miss unless I;ve arrived their too late. The gym is OK.
The location is pretty good.