Friendly, helpful staff
We've been here twice, and the staff is absolutely the best thing about this place. They are extremely friendly and helpful. We first stayed here while closing on our new house. They accommodated us with late checkout on our last day so that our pets could stay at the hotel rather than be at the house during the move-in, which was great. When it appeared we were going to miss even the extended deadline, I called and was told, "Don't worry about it." 
The rooms have the amenities you'd expect at this price point. (Although no hand lotion.) The bathroom is on the smallish side and the fittings are showing some wear. 
I see some reviewers have complained that rooms were dirty, and that has not been my experience on either visit. The TV in our room swiveled from bedroom to living room just fine. 
The location is great if you have a car -- plenty of restaurants within 5-10 minutes. It's true that there's not much within walking distance. I think you'd be safe walking to American Airlines Center and back for an event, especially in a group, but I can understand why it might *feel* unsafe to someone from out-of-town. There's not much along that walk that's open at night. 
The hotel sits on Harry Hines, which has five lanes. (or maybe six) If you're troubled by street noise, ask for a room away from the road. 
My biggest complaint is that the wifi is *very* slow.