Wouldn't go back on a bet
I travel all the time and I have NEVER had the experiences as I had here. Tried to check in on a Sat night. No signs outside the hotel, no bellman, no doorman, no valet. Drove around the corner and found a doorman and informed him we were checking in. Instead of offering to help with luggage, he directed us "50 ft forward" to the valet WHICH WAS FULL, even for guests. We were directed to the parking lot across the street where there was no one to help with bags. Had to go up and down elevators, escalators and stairs with bags to check in. When I complained, was given validation cards for the parking which, when I tried to use the next day, had expired. There was a party at the pool that provided extremely loud music, eventho we were on the 26th floor, till after 11:30 pm. I spoke to the mgr who admitted communication problems and told me she hoped we'd consider the Westin the next time I'm in LA. I don't think so. There are far better options in downtown LA than this place.