Ok hotel, needs renovation
My family and I stayed for 5 nights at the Back Bay Hotel. Location is excellent very convenient to all the major sights in Boston and two T stations. The free water bottles are great. Service from some were exceptional (doorman bell hop) and others were dismal (especially the people working at the front desk). Rooms are very old and in desperate need of a renovation. Rugs were heavily stained. Toilet clogged one morning and it took over an hour and two phone calls to have it repaired. Wifi was very slow if we had a signal at all. Overall the stay was ok. While my 5 yo daughter did not seem to mind the shortcomings, my husband and I both agree for future visits to Boston we won't be staying here again.