Despite reviews I was very impressed
I frequently check reviews before we stay anywhere and this was no different. We booked a room at this hotel despite some unfovarable reviews while we were in Houston for my husbands sisters wedding. This is a truly pleasant hotel from the time I entered which was very late There was no confusion with joycelyn checking us in despite being late, she was very understanding and showed no hesitation, she made it seem like it was her fault that we were late and was trying to fix a problem that we created I was blown away with her professionalism and empathy. We were starving and a very pleasant guy served us a very tasty pizza. Herbert also helped us figure out the television and filled our ice bucket because the ice machine on our floor was out of ice. Five stars for this gentleman, it is extremly hard to find cheerful people at 2am. Food was a little pricey but I guess you cant have it all. If u want shopping it can not be beat. Its in the middle of the largest mall in Houston ie: free parking. Everyone we met at this hotel was very cordial and anxious to help. Only one drawback Something was happening with the water while we were there. It kept going off. Hopefully this is not the norm. Will stay here again.