Bad idea on changing Diamond member breakfast
So as a10-year Hilton Honor Diamond Member, "continental breakfast" is included. At virtually 100% of Hilton properties this means a "real" breakfast -- a hot, sit-down (almost always buffet) breakfast. Not here. At this property it means an $8 voucher for the Expresso Cafe. Continental breakfast by definition is AT LEAST coffee, muffin/bread/roll, and juice. To most "nicer" hotels (anything not a motel) it includes fruit and oatmeal and at "finer" hotels like true Hiltons, Waldorfs, and Conrads, it includes all breakfast items. The basic coffee, bread, and juice at the Expresso Cafe cannot be had for close to $8. We were told this change in policy came from the Operations Manager. Bad operations decision.....especially for repeat Diamond corporate customers. On matter of principle and not hunger, we will not go back and will not recommend to colleagues who travel to the SeaTac area often.