Terrible Service and Shabby upkeep
Firstly, let me begin by saying I have Platinum status with Starwood so I have stayed at quite a few different hotels in New York.
When I reserved I booked a room with a King however when I arrived they could only provide a room with two doubles. They would not upgrade me to another room that had a King, nor compensate me in anyway for the inconvenience. 
The room they gave me had soaking wet carpet next to the window. Since the room is small I had to be careful where I placed my things. This is one of the more expensive hotels in the area, and this ranks in as the worst hotel experience I've ever had. 
There are plenty of hotels in NYC, skip this one.