Just about everything is perfect...
...but they can improve a couple of minor details. The location is great for a night in the city. We walked from Union Station - very manageable if not much luggage and the weather is good. It is also walking distance to The Chicago Theater , the Trump Tower and a variety of other nice places for food and entertainment. The check-in was painless, the staff is friendly and the place is very clean. The king size bed was elegantly comfortable and there are hair dryers in the room. The ladies appreciate this touch. My suggestion is to improve the music system in the room. We had the cheapest AM/FM radio you can imagine, which didn't even work. No Aux port to play our mp3 - so we were left with the TV - where you had to pay for a decent music selection. In the morning we like to make our own in-room coffee - and they have upgraded the coffee makers. It is a single cup brewer - but they only had one cup of regular and one cup of decaf. Small details - but that is the difference between a 4 star and 5 star experience in my book. The view we had was underwhelming - the back of the hotel overlooking roof AC units - but that may have been because we requested the king bed option. Overall I would stay here again - but request a front facing room, extra packs of coffee and bring our own music player - just in case.