Very Disappointed!
This used to be my favorite place to stay in Austin but today they hung up on me at least five times as I tried to reserve a room for November.I was finally able to request transfer to reservations manager before they hung up on me again . I did call back and was immediately transferred to someone who answered the phone and slammed down the receiver . The room I was planning to reserve is about $170 before taxes and the rooms here are shabby, but the breakfast area is nice and I used to enjoy the omelets made to order . I was shocked by the behavior of the people answering the phone today as they appear to have no training in telephone etiquette. I could not believe they were hanging up on me and thought it was a problem with telephones at first. I called another hotel, got a room for $30.00 less just a few blocks away from this location and was treated with kindness and professionalism. They were very busy but took my name and phone number so, they could call me back asap. I did speak with the front desk person at Embassy Suites ( Tiffany ) who was hanging up on me and asked why we were having problems. She was actually very nice when she explained that they "were busy " and did not have time to talk to me. Boggles the mind !