Dated room and very disorganized shuttle to the Jaxport
We stayed here because of the proximity to the Cruise Terminal and the Cruise Package they offered, which included a shuttle to the terminal the day of the cruise. The room was dated, but comfortable, although the bathroom had some mold and a crumbling wall by the shower. The shuttle was a disaster. We were told to stay in our room and would be notified when they were ready for us. We hadn't heard anything and looked out of our window to see a mass of people waiting in front of the hotel. I called the desk and they said you better get down here and wait in the lobby. When we got downstairs it was complete chaos. The lobby was filled with people and their luggage, as was the outside entrance. There was a gentleman in a suit who was trying to organize the shuttles, but was failing miserably. Each time a shuttle showed up he was no where to be found and the drivers had to go look for him. Then he'd stand there with clip board in hand and call out room numbers for people to load. If he was outside the people inside couldn't hear him and visa versa. Sometimes vans left half full and sometimes he'd call way too many people. Instead of preparing for the next shuttle ahead of time, he'd wait until the shuttle was there and then would start trying to figure out who was suppose to go on the shuttle. There was no system in place and he was completely lost. Even the drivers were frustrated. We had flown in to Jacksonville so we didn't have a car to park, but were told we still had to pay the full package fair to get the shuttle. If I had known better, we could have stayed at any hotel in the area and gotten a cab for about half the price. Which is exactly what I will do next time.