Yuck and Double Yuck!!!
Because this hotel is in a fabulous location for attending programs in Davies Hall and/ or the War Memorial Opera House, we chose to stay while in The City.
We were greeted by no one, and sat in the driveway where we were told by the doorman to wait for someone to park our car. The doorman was in the front on Market and we were directed to an alley behind the hotel.
When I got tired of waiting for someone to show up, I went into the lobby where I was greeted with a very unfriendly scowl by the woman at the desk. I told her we were checking in and gave her our name. She treated me as if I was some unsavory character who was trying to do something unpleasant. When I asked her if someone would be available to park our car, she very curtly informed me that I had to take the car to the back door.
When we entered our room we noticed several gross-looking stains on the carpet. The shower tile was moldy AND there was feces in the toilet.
One of the bedside lamps did not work and on "investigation" we discovered that the switch had been broken off. I called the front desk and asked to have the lamp replaced. Instead they sent someone to plug it into the wall. Needless to say, it was plugged in and the switch was not miraculously fixed. Then the man who came to the room had to get some kind of permission to replace the lamp.
When we returned from the symphony we were accosted at the front door with a requirement to show our room key to get into the hotel. Again it felt as if we were being treated like criminals. I would not showing ID if it is requested graciously. This was not.
It is really a shame. This hotel has the ability to be a first class hotel, but until they get staff who treat you graciously, forget gracious, I would have been happy with polite from many of them. Until they get better staff and improve the grotty and aging furnishings in the rooms any stay here will be unpleasant.
Oh, the bed was sagging and not at all conducive to a restful sleep. The room was surprisingly quiet, but we were away from the street and the elevator. All I can really say is, "back to the Fairmont." I do not mind paying more if this is what I get for less.