Good hotel - lacking a little something
The hotel itself is in a prime location downtown, on the doorstep of the shopping district - tick
The staff are knowledgable, friendly, can-do and pro-active - tick
The bar on the roof (29th floor) does a mean martini and the views are fantastic - tick
The rooms are clean, spacious and if you're lucky enough to get a view that's a big bonus BUT what was a let down was the lack of free internet. As we were working we were forced to pay a pricey $10 a day for the privilege or go to a cafe 2 blocks down to log on. I can't help but feel that if a cafe can provide free internet when you pay $2.40 for a tea, surely a $200 a night room should do the same? There wasn't even somewhere communal in the hotel (the bar?) to log on.
The online concierge that lets you order your pillows and hairdryer attachments of choice ahead of your stay (among other chargeable services) is a nice touch. Pity non of the things we requested (and which were confirmed via email) were actually provided.
And last, and perhaps the least, there was no cable TV - & although one doesn't go on holiday to watch TV, sometimes a bit of HBO helps the jet lag. It's not necessary, but would be a nice touch for the weary traveller, and add a little luxury to the whole experience.
All in all - a nice hotel and worth the try. Just don't expect any added value.