Lost and found
We left our cell phone charger in the room, I called the hotel Lost and Found dept two days later and spoke to Nicolas, who was very courteous on the phone, identified the item right away without any further description from me, and promptly had the item shipped back to our house. Great lost and found efficiency and honest housekeeping staff.
Separately, however, I must point out that a young male employee who worked at the SPG Platinum and Gold check-in counter was rather less courteous, and did not have good grasp of how to treat loyal SPG Platinum guests, repeatedly failed to impress me with his attitude.