Less than pleasant
For a hotel in the heart of Chicago, it sucked big time. The staff was young and extremely unprofessional and of no help what so ever. I called to speak to a manager and was hung up on with no effort of them calling me back at my room. I was placed on hold for so long with the front desk, I had to hang up because nobody assisted me. The room had a dorm room or upgraded jail cell appeal. So small, don't ever try to go with more than 1 or 2 people. Parking was expensive as hell. Everything was miniature including the elevators, halls and rooms. Bottom of the line and bare minimum electronics and bedding. Very poor customer service. They also told me they ran out of extra blankets and could not supply us with a double bed room. So expensive for absolutely no luxury at all. The vending machine was also broken on our floor. I was so irritated!!!!!!!! Everything sucked!!!!!!!!!!!!!!!!