WE GOT OUR AMEX # STOLEN HERE!!
It was an INSIDE job!! My husband and I came for a weekend stay 2 weeks ago for the Black & White Ball with 2 other couples. Got a phone call (on hotel phone line asking for us by name..only way this person would know who we were was if they worked there and that we had two rooms booked under our name) at 7:45am from a so-called shady sounding "hotel manager" who said our card wasn't working and that we needed to read them all our credit card information. So we did...fast forward 4 hours and Amex calls us to ask about some fraudulent charges being made. (in the thousand$!) When we confronted to hotel manager he was surprised, but told US to be the ones who should file a police report. We thus told him it was HIS JOB to do this, not ours. And the manger never followed up with us or filed a report. I strongly feel it was his responsibility...we were the customer and feel completely taken advantage of after that experience. We've stayed at this hotel on 3 separate trips and we will now find a new favorite. I am still floored that the manager didn't offer a better rate, a complimentary stay or anything. BEWARE...your personal information, security and info may be stolen as well!!!