If I could give it 0 stars I would!
Let's just start by saying the staff are one of the most unhelpful groups ever assembled. You will see this theme throughout this review. I do a ton of business with my local Radisson in Bothell (Seattle) Washington. I "won" two free nights at Blu during a holiday event. I was to receive a park view room on the business class floor. My GPS placed me below the hotel and when I called to get directions on how to get to the surface, the reply from the staff was "We don't drive here sir, so we don't know how to get here". You think they would ask somebody? Hell no! So I drove around for an hour finally getting to the surface and to the hotel. I was then forced to illegally park in the alley to go check in because there was no room to park, or no designated area for people who want to check in. Check in went fine and then, I got to my "room". It was literally the size of a small office. The view??? A big ugly office building!!! So I look at the fire escape map and see they gave me the tiniest room available, tucked away in a corner. It was about 30% smaller than the other rooms. So I go downstairs, ready to check out. There were suites available at the Crowne Plaza just 10 minutes away. Begrudginly and I mean begrudginly, the desk person offered up another room. I asked if it was "park view" as promised by my certificate, and they said "no". I explained that I had reserved park view two weeks earlier. They said "First come, first served" and they gave away the room that I reserved!!!! So, anyhow, long story short, I took the new room, which was larger, and made the best of it. As others have said, they put the themostat right by the window, so the room baked no matter how low you put the temp. The food was bland and expensive and their business lounge was an absolute joke. The Holiday Inn Express does a better job at breakfast and happy hour than this place did. Maybe hipsters that enjoy a ton of style with very little substance may enjoy this property, but I prefer a hotel where guests are treated with respect, reservations are kept, rooms are modern AND spacious and the "extras" really are extra. I am severly disappointed with my stay at the Rasisson Blu and I would highly recommend you look elsewhere for the Chicago experience. This place sucked!