Listen to the guy who said your status doesn't matter here...
My husband has platinum SPG status and we're paying with our American Express platinum card, both and each of which entitle us to a room upgrade. Upon checking in late last night we asked for the upgrade and were told no suites were available. One thing about me, gee call me crazy, I HATE BEING LIED TO.
We travel A LOT, so please don't try to game me. That is why we have platinum status here and and Hyatt and Hilton and Marriott. We expect the loyalty programs to matter to the properties at which we stay.
After being told that no rooms were available by the front desk clerk Dawn (who also looked at the screen and asked the other woman at the desk Erica) if she could 'do that' to which Erica replied 'no'.
I came upstairs to my thimble sized room and looked online. Guess what? The online system showed a reservation available for a suite from 6/1/12-6/3/12. Amazing, huh?
So instead of calling the concierge line, which is what I probably should have done, I called the front desk. Another song and dance about how one suite was available Friday night, and then a different one for Saturday night. I said to Dawn, 'no problem, we'd be happy to move from one to another so as not to be in such a small room' to which she replied 'no once you're in there they won't make you move - I'll just leave a note for the morning clerk who blocks off the rooms' - i.e. I don't want to be bothered with you so I'm going to push you off on someone else.
We came here because we thought it would be a nice change from mid-town, because guess what else? Apparently the Westin in midtown doesn't want to bother having a club lounge for their platinum members any longer and isn't even open on weekdays for more than a few hours and not at all on weekends.
So I think we'll be going back to Hyatts where our status is actually recognized and appreciated. Like many other former loyal travelers, Sheraton Tribeca, we will be staying elsewhere.
Thanks for your fabulous courtesy and service. You really know how to treat your loyal guests.