Do they have training for their managers ?
This is one of the nicest hotels you can stay in San Diego - great location, nice views, quiet, great pool area. This hotel definitly deserves an excellent rating if there just wasnt their manager Steve. We checked in and got this nice room with awesome views - we had our luggage brought up to the room and went straight down to the pool. After we returned, we recognized, that this room was used actually right before we checked in - the soap was used and there was trash in both trash cans. We were already settled in, so it wasnt a huge problem for us, but we still wanted to let the management know about this issue so they could prevent this from happening again. 
At the reception we asked to talk to the manager on duty and he was called. Yes, he got on the phone with us instead of meeting us in person - this could have been anybody!. We explained him the situation and told him that we only want to address this for future prevention. His anwer on the phone was - I am sorry Mr. Scholz, but people make mistakes. Is there anything else I can do for you? At his point we felt like staying at a Motel 6 or Days Inn ( no offense ) and I am sure, that they would have treated us more professional. We did not receive any complimentary compensation. We just let it go so it wouldnt spoil our nite. 
Next morning we called in again and talk to someone else - at least this time they credited the valet parking this time. 
The rest of the staff is working very professional and friendly - this hotel deserves an "excellent" if there had not been this manager - so we give this stay an unfortunate "terrible".