Don't Stay Here
There are a lot of hotels to stay in New York. I was very disappointed by this choice. The service is not what I have seen from the Ritz in the past. The service was what I would expect at a low budget hotel. The only exemplary service was from the Bellman and doormen...Jose was polite, gave us great recommendations, and made our trip super. I booked my trip with american express platinum which gives a 4pm checkout. I specifically told them when i checked in that I would be leaving at 2pm. I got a call at noon telling me I needed to checkout. I pointed out to them that I had a late checkout and they said fine. We walked over to central park, and when we returned at 1:30 they blocked our room, so our key didn't work. This was terrible treatment to give a guest. There was a weak apology for this. Please don't stay here unless you want to be treated like a motel 6. I am cutting up my Ritz Rewards program card, and will never stay at a Ritz again.