Good value and great location
Having always stayed by the Riverwalk while in San Antonio, this time we thought we would try a new area. The exterior of the hotel is lovely and the entrance as well. We stayed here twice in one week and have a 5star experience the first time and barely a 3 star experience. 
When we stayed our 1st time on August 2nd we had room 511. Lovely larger room with two QB and a balcony. We were able to sit on on our balcony and watch the movie they howed in the evening. Our room was clean and had all he typical room amenities. Checkin was smooth and the women was polite and helpful. We even had help from Jon the bellman who showed us around the hotel and gave us a wonderful dinner reccomenation. all was good.
Than we left for two night and returned to an entirely different experience. Had I had this experience the first stay I probably wouldn't have come back. I just picked up my daughter from camp in the Hill Country and was looking forward to another stay like the first. 
We checked in with a curt older desk clerk. The woman was stern and unfriendly and not helpful. I asked if we could have a room similar to 511 and she gave me NO eye contact and stated ALL the rooms are as nice as there other. Well....not there case. We were given 503 and as we walked to our room (alone) there was no room number for our room. The room number plaque was missing and if you looked closely you'd see they wrote the room number on a piece of masking tape. Really? The room was much smaller, no balcony and the regular room amenities ie: shower caps etc were missing. I called the front desk and asked for a room change and was told they had nothing to move us too. It was only 3ish and we were willing to wait. Well he older Oman nd the front desk shouldn't be working with the front line. So unhelpful and unfriendly. We ended up staying in 503 but don't think we'll return to this hotel next summer 
We did enjoy the s'mores in the evening in their fire pits. $5 for a kit which makes two s'mores. Lot of money but my daughter loved it. They show movies in he summer outside. Very nice for families after a long day at Sea World. We opted out of swimming as the pools looked cloudy and not clear. Nice pool area otherwise. 
I'm only Silver HHonors but to the front desk clerk we were nobody. If our experience was different we would return every year. Next year were back to Embassy Suites on the Riverwalk. Same price with breakfast and daily managers reception too.