Customer Care / Amenities (May 22-26, 2012)
This was our first time in Phoenix. From the moment we checked in, every member of the staff made us feel at home and made a special effort to make sure all our needs were met - The Front Desk, Restaurant Servers, Bellmen, Car Valets, Maids and Bartenders. Special thanks to Al Cardenas, the loss prevention officer. We left one of our bags in the room when we checked out. Al's team kept the bag safe for us and once they confirmed the bag was ours, had it shipped to our home in Georgia. Thank you!!
People aside, the physical hotel itself is great. We were in town for Comicon and were able to walk to and from the convention center which is only two blocks away. That was great. Our room overlooked the pool with a view to the eastern sky, so we got to see the beautiful Arizona sunrises. We had the buffet breakfast every morning after our morning dose of caffeine via the Starbucks coffee served at the bar.
Bottomline: Hotel - great, room - great, people - great, service - great, food - great and location - great.
5 Star recommendation with no hesitation.