Don't Waste Your Money
As a resident of Austin staying with an out of town guest, I'm appalled!!!! The room was certainly not up standards for the price they were paying. We had a pool view. DO NOT GO IN THE WATER!! It was so murky and FULL of drunk 20 somethings chicken fighting and breaking bottles. (Who doesn't love a pool chicken fight but this was gross.) Upwards of $350. Room service brought up the wrong food (offered little apology besides a woops). Attempted to use the concierge service for a salon appointment. They did not even know where the pre-reserved car was at time that THEY told us to be downstairs. When we asked for the cross streets to give a cab, they had no idea, couldn't even provide us the phone number. The woman rolled her eyes and huffed when I told her I was a resident and if she could just tell me the salon name I could figure it out. I can't even begin to tell you how rudely she scoffed and stalled before telling me. When we returned we told them we would be checking out the following day instead of staying for the planned 2 nights. To their credit, a manager called who said he would remove the room service charges, and would upgrade us to stay the second night. We politely declined the upgrade and told him we'd already made other reservations. Upon checkout the charge for the car transfer and the room service was still on the bill. For what they are charging, they don't even begin to have their act together.