Okay hotel see Asterick*
Have you ever seen a trailer for a movie, see it and realize the best parts were in the trailer? That's how our experience was with our three night stay at Custom Hotel. It wasn't bad. In fact I gave it an "okay" over-all rating. It's just the hotel, in my opinion, was promoted as a chic, hip, trendy hotel not in Hollywood or Beverly Hills but by the airport. And it's true. The lobby is very cool, Macs abound everywhere. The pool, although small in stature, makes up with the "W Hotel-ess" gas fire, cabanas tiered seating area and the restaurant/bar, though we didn't partake in the food was everything billed in the Custom Hotel's website. What wasn't was our room. Maybe the hotel is a work in progress and I surely understand why management would rehab the outside first. Curb appeal is everything... Maybe we saw the prop queen before she put on makeup, what ever the reason, the room did not live up to expectation. What didn't do it for us? The bed... I like platform beds. But not ones that "V" in the middle. Our mini frig was on the fritz. Maintenance said the outlet was dead and moved the frig to the room's hallway, near another outlet. My wife's hair straightener worked fine in the old frig outlet, but maybe it's a voltage thing. My wife didn't like the dusk/dirt at the base where the walls met the floors. I know it's hard to to get but a Midwest girl notices such things. She also noticed that. Did not have a hair dryer and had to have one brought up. The hotel water took a while to get going, but it did... And the water pooled as I was talking a shower but still no biggie... Our biggest disappointment was that the wasn't a coffee maker in the rooms... Not that's my fault for two reasons, I show have notice the absent of a coffee maker in the room description and I should not have said to my wife as we packed to leave, "Naw... We don't need to bring the portable coffee maker, there'll be one in the room"... That's one me. Still, the only U.S. hotel we have stayed in that does not have a coffee maker in the room is in Vegas... And they want to get your butts out and into their casinos. What's the Custom's excuse? To make matters worse, there isn't a coffee pot in the lobby either. He only coffee offered at the hotel is when the lobby food area opens at 7:00am at the lovely price of I believe $6 bucks US for two large cups of coffee. When I asked the front desk about the coffee they said the Coffee, Bean, Tea and Leaf coffee shop a couple of doors down opens at 5am then a co-worker corrected him and said it opens at 6am. It opens at 5:30am. Trust me... I was their every day of our stay at 5:29am sharp! Please understand, it's a nice hotel, I do recommend staying there provided your expectations meet reality.