If you are Starwood Platinum Skip it
Thought I would try the newly renovated Westin Grand Central ( used to be the New York Helmsley) on a recent trip to Ny. While the renovation is nice - rooms pleasant enough - they have NO idea how to service their Starwood Platinum guests. I had submitted a suite night award request which they were not able to accommodate - I understand that - it was a busy week in NY. But their front desk staff Lily I think her name was told me while barely making eye contact that the property was oversold and they only had rooms with 2 double beds available and would that be okay. I said no it is NOT okay, I'm a lifetime platinum member, I've spent 86 nights this year at Starwood properties and I had a reservation for a King bed. She then was able to find one.
I will not be returning here for my 4 - 6 trips to New York per year. Stick with the W Union Square, the Parker Meridien or the W Times Square.