Shabby and overpriced
I had a less than favorable stay at this hotel recently. First of all, the rooms are really worn, the carpet was stained, the wallpaper peeling off and the paint coming off. Those pictures on their website was taken a couple of decades ago....
The quality of the cleaning was very poor, and on the second day literally nothing was done. The maids made our bed without changing the sheets (sheets were dirty) and replaced towels in one of the bathrooms only. There was not vacuuming, dusting, wiping off dirt on coffee table of removing litter by the door. I was later informed that sheets are only changed if you leave a card on the bed asking for it. The problem was our room did not have this card at all for the duration of our stay.
I spent 2 hours complaining and waiting for different members of staff at this hotel. When I asked them to care of the cleaning while I popped out for an hour it was still not done when I returned. Most dissatisfying was being brushed off by staff members, giving me their card and saying they will take good care of med next time. I don´t care about next time, fix my current issues now! 
Hotel has really unfortable "sleep number" beds that you are supposed to adjust fir mess yourself. Sadly this was missing any instructions and I felt like I slept on a park bench the first night.
Noise insluation is very poor. While I expect street noise in NYC, I don´t want to hear the closest 4-5 rooms flushing like I am in their toilet.
There was no attempt to smooth things over after this sordid affair, and no service recovery or compensation was offered. I later received an e-mail that I would receive a suite next time. 
I should add that I am Club Carlson Gold member and no recognition if offered at this hotel for elites. I stayed in a junior suite and I´m sorry I wasted a thousand bucks on this stay.
Next time I have booked Hilton Manhattan East close by, I got a similar price. Advise others to stay away, this is no four star hotel.