Well......
We stayed a week at this property while we attended a convention at the adjoining convention center. The property was clean as expected for a Marriott. The service was very sub par, and be prepared to experience lots of hidden fee's. I think the biggest problem is that with all their convention business they have become "fat and happy". If you drive, you have two choices, either pay $18 for self parking, or $20 per day for valet. The night valets are more concerned about continuing their own conversations or business rather than assisting arriving guests. The doormen were the same way, they were all standing talking, and not working as you would expect. I first worried when the previous two check ins had issues and left the desk unhappy, so I braced for the storm. My check in was mostly uneventful, although the clerk lacked knowledge to any of my questions, and as such I had to make a return trip in the morning. I had some boxes shipped, and found out that they charge a handling fee...kind of a joke considering the room rates. Each time I had to go to the front desk, I left frustrated, they just don't care. I saw them have this attitude with everyone, even Delta pilots staying there on contract. Daily housekeeping was decent. The restaurant and bar were excellent with great service. The problem lies with the front desk, valets, doormen, and management. The price points are too high for what you get. Another issue, they seem to over book often, as we saw them walk many guests and pilots almost nightly. If you have never been to Memphis, there is a trolley system running back and forth on main street, right In between the convention center and the Marriott, so my advice book another property down the street and ride the trolley to your convention, and avoid the Marriott, it's just not worth the cost, you would have better luck in a Hampton in, and about half the cost as well. There is also a Crown Plaza very near ther convention center.