Staff was great!
I've read a few of the reviews on this hotel & most are pretty spot-on. The hotel is indeed in need of a makeover, as it is rather "tired" looking. I understand a renovation is planned for 2013. I hope when they undertake the construction they will add some much needed ventilation. The hallways are stifling, with not a vent in sight. I am certain, however, once the work is complete this will be a "go-to" hotel in the city. The staff was excellent all three days we were there. In particular, we were blown away by the hospitality, courtesy, professionalism, & friendliness of Georgia, their "W Insider." This young woman serves as a hostess or PR person. She is not seated at the concierge desk, rather can be found mingling amongst guests (always a VERY busy lobby) to ensure they are having a good time & all their needs are met. She'll jump at the chance to help you in any way necessary, even if that means something as simple as bringing you a cold bottle of water. It the "W" has a program for training their "W Insiders," Georgia is the one that should be in charge! We look forward to staying at this hotel again... after their renovation.