lots to say about this hotel
There are two good things about this hotel. 1. The bartender from Tennessee and one of the bell captains. 2. Not all rooms but the room we had, had 2 double beds and 2 FULL bathrooms! Now for the bad... pretty rude and unaccomodating staff. We arrived from our red eye flight and was told in a very rude manner that they were updating their systems so we couldn't check in. That was a bummer but we understood. It was only 6:30 am. We proceed to sit in the lounge chairs located in the lobby. The concierge approached us in a non friendly manner and told us we could not sit there and to move over to the bar area. I asked why we couldn't sit there. She replied with because she thinks we would be more comfortable resting in the bar area and that is what they tell everyone. I don't understand why we couldn't sit in the chairs provided in the lobby but my friend and I went over to the bar area anyway. We sort of layed down on these benches in the bar area until someone else came over and told us we couldn't lay down even though the concierge just told us we would be comfortable there. We waited around for a few hours and then once again checked with the staff to see how long it would be till we could check in. The answer we got was defensive. I just don't understand why the staff couldn't appologize and be nice when they would answer us. A little later we finally could check in. My friend asked if we could pay for another day so we could get a early check in. A reasonable question... We were wanting to pay for another day at the hotel. The front desk agent quickly cut off my friend mid sentence and in a matter of fact tone said no. We were shocked! I also saw on line that the rooms were $177 a night instead of $285 which is what we reserved the room for. Even though our card had had yet to be charged they said they could not do it. I was too tired to argue with them but I have been to other hotels that have adjusted rates. The hotel room was the most noisy hotel room I have ever been in! It faces a nyc street and what you hear is constent ambulances, honking and much more. I understand that this might be typical for nyc, but, upon check in when the agent was asking us what which room we prefered you would think she would have mentioned that this particular room with the 2 beds is very loud. Also, I want to mention this was not the room we booked but an upgraded room. The beds were nice enough. It doesn't look like this hotel was recently remodeled like they say. Bathrooms still looked pretty old and much of the hotel did not look remodeled. Oh and you have to pay $2 per bag for the bell to hold your bags. Not a lot of money but I don't know any other hotel that does this. It wouldn't have bothered me if I didn't have the above mentioned experience with this hotel.