NO HELP, LAZY front desk
The hotel is in an OK location. The worst service, and too small bathrooms. For such a charming city this is a disgrace. 
The bathroom is terrible. There is no counter space. And the tub is so shallow, nothing fun you can do in there.
The room phone did not work and after I tell the front desk, they say oh well the other phone works, just use that phone by the desk. That is terrible service. 
Then I am visiting from out of town so I expect to get some help/information as to what tours are good. Nope, nothing of the sort. I ask Corey at the front desk if she has ever heard of any ghost tours or other good tours in Boston, she just looks at me as if I had asked her to explain the theory of relativity to me. Then even worse, she shows no incentive or motivation to look anything up or try and find any suggestions. She is LAZY. So sad as the hotel is by Boston University my alma mater. I have never had such poor and rude service in my life. The next day the manager was around and whoever was at the front desk that day actually gave a little effort. 
The doormen very extremely helpful with T or metro information.