To hi tech for their own good...
Ok so smart elevators that cue people up by floor and funnel people to certain elevators are efficient....but when they have no instructions for rookies who have never used them it is really slow getting to your room.
Room keys you just tough to the lock they do not insert. First day it took 3 trips to front desk and finally bellman went with me and his master key did not even work. Second day another 3 trips to front desk and I finally gave up and checked out...They are not prepared for their technology...