Four Star Property, not.
Business stay one night last week. Upgraded to a larger room, I was shocked there was a smaller room available, but you know "this is New York" was the kind response received from the front desk. I'll even go with that, not that I agree, many hotels in close proximity of different brand competition are available with much better accomodations.
No doubt this room was a trainwreck, even trying to get past the cosmetic challenges (carpet worn / frayed, heater looked like it was hit with a hammer), unclean, not sanitary bathroom, ice bucket filthy, linens were seriusly outdated (with a tear), but hey the TV worked and the front desk staff was pleasant.
I guess the housekeeping staff may not make it up to the 27th floor? 
Too much to go through, I think the point is made. Embarassment to the Radisson Brand.