A sense of calm
The hotel is in a great central location, only minutes away from Union Square and the cable cars/trolley buses. From the moment you enter there is a sense of calm about the place. The staff on reception were welcoming and the different concierges were fantastic. Nothing was too much trouble for them, particularly Ernesto who helped us with restaurant choices and printed our boarding passes for us on the last morning. We had a Queen bed room which was fine for our stay. When we checked in we were given a room on the 9th floor and we asked for a higher floor so we had a better view. The room was immediately changed to the 17th floor without any trouble. The minor negative points would be that instead of small milk cartons for tea or coffee in the room, we were provided with powdered creamer which is not as good. Also no free wifi in the room which when you are paying the room prices, you would expect this to be included. However, Starbucks on the ground floor was fine for wifi and breakfast each morning.
I would definitely choose this hotel again when next in SF.