Not Recommended For Familys
The only thing this hotel has that's a real positive is the location, being smack bang in the heart of time square.
the check in was procedure is a real experience, the que is very long and time consuming, even though they did have a few check in counters. I didn't really come across any pleasant employees in my entire experience of 5 nights at this hotel. The Bar / Cafe on the 8th floor was not only very expensive, the service was just non existent.
When I booked the hotel I booked for two Adults and two children in a double room with a time square view at a whopping $ 590 per night. I was quite surprised when I walked in to see two over sized single beds. I can assure you that it is not ideal for anyone over 180 cm or if your quite broad you will be sleeping on top of another. I did ask to be moved to interconnecting rooms regardless of the price only so we may get a few good nights sleep, even though I called a few times no one ever got back to me. the rooms do not have a fridge, no tooth brushes,and very thin walls because every time next door went to the toilet we could hear the toilet flush.
The room wifi is another story, at $16.90 it only works at times, you will occasionally get to get emails or web browse, but forget any type of VoIP program like Skype, vibes etc because they just won't work. I called reception to see if they could bring me a wifi router to my room, though all they did was transfer me to a un helpfull recording. when I called the second time , I was again transferred to the recording as soon as the word wifi was mentioned, you don't get the chance to explain yourself, the rude person on the other side will just transfer you.
overall I would never return to this hotel when I re visit NYC