Horrible
We stayed in this hotel due to location. It was with in walking distance to Universal. The only good thing about the entire stay. The staff was rude upon check in. The lobby was beautiful, and updated. Unfortunately our room was dated, dirty, and definitely not in good repair. Bathroom door did not lock. Our "pool view" over looked the pool in addition to the roof of the older part of the building. An excessive amount of dead birds lie scattered about the roof tops. I felt as though we were caught in a 70's time warp. The site advertised "free internet" however it did not clarify it was only in the business center. Internet in the room was approximately $10 -$15/night (24 hour period) No continental breakfast. The walls were paper thin, and we didn't get any sleep. The icing on the cake, was when we received our bill on the morning of check out. We were charged for parking! $80.00/day despite the fact we did NOT have a vehicle parked in their garage. Something I made crystal clear when we checked in. They refunded the added charges, and said they would also refund one night of internet for the inconvenience. They did not. Each and every time we stay at this hotel chain, it's absolutely terrible. Never again. Prior to this we stayed at the Hampton Inn Burbank. It's approximately 4 or 5 miles from Universal City. There is a metro bus stop right outside the hotel, making for an easy trip to all the tourist attractions. The schedule may be looked up online...which by the way is free at the Hampton Inn Burbank. The breakfast there is huge, and amazing...everything imaginable provided. Free of charge. They had lots of complimentary offerings (food) in the evening as well. A heated pool, and AMAZING staff!! I was so upset we switched hotels:( Parking at the Hampton in is free as well. They offer a free shuttle to the airport (Bob Hope) and have seriously low prices (our rate was $110.00/night:)