A Little Quirky But Wonderful
I stayed at the Public for a 2-day business meeting this June. I have lived in Chicago for over 40 years so I am familiar with the property. The first impression I had of the place was when I drove up and was met by a bellman who greeted me, opened my door and asked my name. All staff are equipped with transceivers so when I arrived at registration, I was welcomed by name and my record was already pulled up on the computer.
I found my room to be very clean and a little small. It was modern, well-laid out and very quiet and comfortable.
I was a member of the group that was putting on the conference so I saw first hand how good the hospitality staff prepped. A cocktail reception was to be held on the 17th floor deck. The views of the city were amazing, by day and by night. The staff was up prepping the area for 2 hours before the event took place! Not only was the bar set up beautifully, but the buffet was replete with labels for every offering. The staff not recleaned every flat surface on the deck (chairs and tables) but went the extra mile to make sure there were no cob webs in the corners.
Dinner that night and breakfast the next morning were excellent, well presented, kept full and were well-served and bussed.
The meeting room was L-shaped and a little hard to deal with. And that was virtually the only potential negative in the whole experience.
Hats off to the great and thoughtful work of management.