dirty
I flew into memphis on business for the 1st time, thinking the courtyard was a good choice for the 1st night. Wrong! Staff was fine, hotel dirty, on the elevator where the help phone is had no door and 2 inches of dust, no hair dryer in room, dirty bath mat, I was wondering when the bugs would come. Large security gate around parking lot,( you need to give name/room before parking into the area for your room, (this is to make you feel safe?) In then worst part of Memphis as I found out later after visiting my accounts. The Marriott chain should be ashamed to have this dirty hotel in need of many upgrades other than the staff.