Fab Customer Service
The staff at this hotel are wonderful! In all areas of the hotel - reception, restaurant, valet and housekeeping -the service was fabulous! It really made our stay. 
I stayed her for two nights with my 14 and 10 year old. The room itself was nice as expected at the Courtyard. It's not luxurious but certainly clean and spacious. The restaurant food was OK and I would recommend ordering breakfast from the menu rather than the buffet. (Better yet, check out nearby West Egg Cafe -- busy and somewhat chaotic but delicious and worth the wait.)
The hotel location is phenomenal because it's close to the magnificent mile and navy pier. We bought a one-day unlimited ride pass for the bus/el and it worked out that we could go anywhere we wanted with ease. 
Parking is expensive here. Idk the going rate in the city for overnight parking but I think there has to be somewhere less costly. The other downside of the hotel is the pool. For kids it was super small. It was busy (5 otther kids) and crowded. Oh and no in-room safe which was disappointing. 
Overall we enjoyed our stay at this Courtyard.