You pay for the location if anything. Service is poor
Positive: A nice touch was the fruitplate for our honeymoon in our room and that we got a room on the 29th floor so we had a good view. Concierge Service was nice.
Negative: We were staying at Sofitel in Munich and Berlin, Germany before, i have to say its a total difference, the rooms at Sofitel NY are not as close luxurious as the ones in Germany and the staff is not very warm and welcoming (for instance when i arrived in my wedding dress on ,no one was there to open the door). All you pay for is the view, definately not the room. Beeing that we live in NY and have the view all the time i wish we wouldve picked another hotel! Saturday we were out of the room until 4 or 5 pm and when we came back the room was not cleaned (we didnt leave the Do not disturb sign on!). I work for hotels and this is not acceptable for the price we paid (about $420 a night)! Later an attendant came we told her to fix the room at 8 pm, but then we went out at 6pm and i told the Front desk clerk to clean the room right now instead of 8pm. Well, when we came back nothing happened. I had to call front desk again and then finally the maid came up. This shouldnt happen and i dont think Sofitel NY can meet the Standards of Sofitel Europe. Another thing is that we tried to call the front desk and housekepping and could never get a hold of anyone, the only one we got on the phone was the concierge. Its very upsetting for us because it was our wedding weekend and we expected to have a good experience since we trusted the Sofitel Brand... Definately will not recommend this hotel.