Never Again
The convenience of staying near our kids has been a major appeal of the Hilton Dallas Park Cities, as was the gracious service. Never again! We ckecked-in for a two night stay and were disappointed with the inconvenience of the remodeling work underway. But that's a temporary thing. However, upon returning to our room on Friday evening, we encountered the strong and familar scent of cigarette smoke on our floor. This was reported to the management, but went unchecked ... as Saturday produced the same result when we returned from dinner. Worse than that smelling smoke in an allegedly smkoe-free hotel, we encountered soggy carpeting in our room. The source could not be identified. The next morning, the adversely impacted area had expanded, ruining a pair of shoes and a piece of luggage. Upon checking-out, we reported the water problem to the Front Desk. The on-duty person was appalled, said she wanted to make things right and called the hotel manager ... who dismissed the incident, overrode the Front Desk and wanted to know how else he could help us. We left. Never to return.