We will never stay at this hotel again.
A very disappointing experience. Booked park and fly, last minute, death in the family. Booked a 2 bed room for my husband, son and myself. It said in small print bed request not guaranteed. We were very tired, and traumatized from father's death. Checked in, went to room - one bed and sofa sleeper. I figured they must not have rooms available with the two beds. Undid sleeper - no bedding. No bedding in room. Called front desk to say "can we please have bedding for the sofa sleeper". Front dest attnt. said "come on down and get it. (!!!!) So I did. Was handed 2 sheets. Asked about a blanket? He went back and got some kind of blanket and (huge heavy) bedspread/comforter. Asked about a pillow. He went back and got me 2 pillows to add to large pile. Asked about pillow cases. He said, "the pillows are fine as is". I said "no, we need pillow cases". So he got us some of those. Managed to get back to the room with the HUGE pile of stuff. Went to make the bed - we had: no mattress cover. 2 fitted sheets, no flat sheet. 6 pillow cases. A stiff blanket and the heavy bedspread. My son was a good sport. We also couldn't get on the shuttle, it was full, so instead of getting up at 3:30 in the morning, we had to take a taxi. So the room ended up being very expensive, and very uncomfortable. I will not stay there again.