Front Desk Staff needs training
The hotel itself is nice, clean rooms, the staff in the Club Lounge are very friendly.
The Front desk staff need serious training in hospitality. I have never found reception to be so unwelcoming. As much as i would like to think it was a bad day, it happened on two consecutive stays. I do however now understand the inner workings of the houskeeping staff and why I can't get a room on the floor I requested. 
Try the Inn at Penn, much friendlier staff and the rooms are just as nice.