5 Star for Good Service but Hotel is Way Below Expectation
After our stay in a fabulous 5 star hotel suite in Las Vegas, we really noticed the drop in standards with our stay in this hotel. I am still confused on what's going on with everybody's review? This hotel is number 1 on Tripadvisor but it didn't appear number one to us. We have got high respect for Tripadvisor and that was one of the reasons why we booked this hotel. 
I am not saying it was all bad. Service was outstanding. Staff were helpful and hotel was very thoughtful by serving afternoon teas and refreshments. Location was great - walking distance to Hollywood Boulevard. Also, our friends from LA were impressed when they heard we were booked in Magic Castle. Locals really think highly of this place which was a good. 
The above good points enumerated above were endearing but the room did not appear appealing to us at all which was the reason why we were there in the first place. Room looked tired and needed much work to be done. Bed was also not great. You could also hear your next door neighbour's voice which was not good and a bit annoying really.
Sad to say, this is one of our least favourite hotels.