Disappointing
We arrived on a rainy sunday afternoon. We expected the bellman to help with bags but with the rain everyone was inside, so my boyfriend had to bring all of the bags in on his own. We did opt for an early check-in. They gave us a room that wasnt ready. We walk in covers were tossed, towels on the floor, and the tv was still on. The hotel staff didnt even apologize, just gave us another room and sent us on our way. Through-out our stay if felt like we were doing everything on our own, opening our own doors, hailing our own cabs. We expected five star treatment because we seen other couples and guest receiving that kind of treatment. We were just disappointed with the hotel staff.