Oh well...
We stayed there twice this summer and our experience is mixed at best. The rooms are nicely appointed but rather small and the side towards Kraemer books gets a lot of sun. Unfortunately, the staff does not always keep the aircon running at the necessary temp/fan speed and so when we occupied our room the temp inside was upwards of 80 degree. Even after 1 hour that had not changed much. It took many calls and staff was not responsive at all until I got really upset and threatened to leave and find another place to stay. Finally a technician (very nice guy) turned up and had to perform a fix. Breakfast is normally not included, only a la carte and pricy for the selection and quality offered.
On our second stay a couple of weeks later we had a problem with our reservation. Again, the fron desk staff was overwhelmed by this issue and referred us to the Guest Relation Manager. The way we were approached and the way our issue was handled was poor at best and unprofessional at worst. I was made feel as if I was pretending to have a reservation (and was told they were fully booked), then - after I showed them my confirmed booking on my cell phone- I was told that my travel agent had not send the reservation, when I called my agent, they told me that the reservation had gone through and was confirmed and the guest relation manager kept disappearing w/o communicating to us - just interrupting my phone call with the travel agent that she refused to call herself. Instead of helping to solve the problem and staying with us, she attended to other front desk business etc. It was rather uncomfortable to be in that lobby and having to fix this. When fixed an apology was not forthcoming right away! Later that day we got a nice note and were offered a sign of good will for the inconvenience. Check-out in both stays took for ever, so allow extra time! But this booking incident together with the experience the first time have me believe that the hotel is badly managed and staff is not really customer focused but company and self-interst focused.
If you are young the bar is hoping at night and you might like that, but for older folks like me it is much too loud (having horrible accoustics with noise dampening materials) and does not allow for a pleasant environment.
If you are not used to city living, beware of the early morning noise from the garbage trucks that takes over from 6am onwards...
The saving grace is that the rates are ok and that the hotel is truly centally located (being close to the red line metro) and the availability of concierge parking (pricy!).