There were bugs in my room... Concord California
At first glance I was excited about staying here. I booked this hotel for 4 days and all seemed well until I was actually in the room for most of the day. I initially had a problem with a backed up sink and the shower or tub leaked like crazy after taking a shower. I spent so much time trying to correct this issue myself without any prevail. I was spending more time trying to figure out what was wrong with it that finally I just gave up! I asked the housekeeper if she could at least unclog the sink and she did. Thanks! Hei She was great and very efficient with her room cleaning skills! I also noticed on the 2nd day these big ant looking bugs dropping from the ceiling onto the bed which made it very hard to fall asleep at night. The last 2 nights were the worst. I had these things popping up from who knows where. I didn't have any food or sweet drinks in the room (I only drink water) so I don't know what the deal was there. I took pictures because I never seen anything like it before. Not what one would expect from a 3.5 star hotel. I wish I would have had the opportunity to at least try one of these famous cookies that everyone talks about but I wasn't even offered one at check in. I was in buliding 4 and the elevator wouldn't let me out on 2 occasions ( I thought I was going to have to use that red button) then 3 different times I had hit the button to take me to the 3rd floor only to be sent back to the first floor. A fellow guest told me to hold the button down until the doors opened in order to avoid being sent back to another floor. My room (4328) was the very last room to the right of the elevator on the 3rd floor and overlooked a small lake which actually looked more like a swamp and the balcony had so many spiders, webs, and bugs it was hard to stand out there. I spent as little time in that room as possible. I was dissatisfied with the quality of the hotel after alll of the issues I had. The bugs really grossed me out and I believe I was bitten by one as I slept as I had the biggest knot on my foot on the 2nd morning of my stay. These were not bed bugs just some kind of huge ant I mean huge for an ant. Also this hotel charges 21.00 for parking per day. At the end of my stay I had a 88 dollar bill JUST FOR PARKING! That doesn't seem fair considering that I was a paid guest. Guests should not be charged extra for parking or internet! I didn't pay for internet as I just tetthered my phone connection to my laptop for my normal monthly fee. I would have given this hotel a higher rating if it wern't for the bugs, clogged sink, elevator and parking oh and my cookie that I never received. It's a shame because I was all excited about staying here, bragging to my friend about my 3.5 star hotel. Who had a better experience at the cheaper hotel down the street with free parking. Gee Thanks Doubletree!