Lost reservations,then attempted to put us up in a cheap, tiny hotel
We arrived in Memphis on October 4th for a ladies' vacation to enjoy Graceland and sightseeing. We booked several months ago and actually pre-paid directly to the hotel and not Expedia or any other website. Called that afternoon and told them we'd be arriving around 11pm and they said no problem. We booked a balcony suite with double queen beds. Got there and they said, "we don't have your reservations." My friend who had booked the room, showed them her confirmation and the bank charges where they took out the money. They said they had 1 king room that we could have. There were 4 of us. She told them that was unacceptable and then they said they would walk us next door and put us up for the night and then they would have the room we actually booked for us the next day. We finally said ok and walked next door. The hotel was horrible! It was the smallest room I've ever seen. It only had a tiny shower and the bathroom had a pocket door because there was no room for a door to actually open. My friend said no way and we went back to Springhill and pitched a fit. Then, amazingly they said "we have two king rooms for you". We finally got into the rooms at well after midnight. They did refund us for the first night, but the damage for us was already done. We booked and paid in advance and called to confirm our arrival and they still didn't have our room. The attempt to put us in a cheap motel when the balcony room with a view we actually booked cost several hundred dollars a night, was just pitiful, The moved us the next day to the room we actually booked and it was lovely, The bellhops were very nice and the valet too. The hotel itself is beautiful, but the problems with our reservation and there attempt to "fix" it ruined our impression of the hotel.