Not Impressed
I went to this hotel (would not call it a resort) for a conference and stayed there for three days. Knowing that this place would be packed for the conference, I made a reservation 2 months ahead, thinking that I could get a better room. When I made the reservation, I reserved a room in the Royal Palm Tower, which is supposed to be the biggest room with two quenn bed, nice view, and a balcony. However, when I got there, although the front desk told me that I had a two-quenn bed room, when I got to my unit, I found it in a complex (not the tower that I reserved) under a stair case, no view, with two double-beds instead. The beds were not comfortable to sleep on. Since the place was packed with two conferences going on at the same time, I did not ask for a different room, which was a mistake. In addition, the hot water boiler was way over the other side and it took forever just to have loop warm water.
When we checked out, I mentioned to the front desk and was told that there was nothing they could do and that queen beds were available "on requests only", which I thought I did. It's not like I was asking for compensation or anything. A heartful apology from the manager would've done it.
In addition, this place did not have enough parking space to hold two conferences at the same time and we were having hard time finding parking space after we went out for lunch.
The last day of the stay, we went to one of their restaurant there to get a bite before I had to go and do my presentation. The place was full of people but only with one waitress. We had to ask three times and it took 20 minutes before the second waitress finally showed up. By the time the food got to our table, I had to leave for my presentation. You would think that the management would realize that there were two conferences going on and schedule more people in those restaurants.
Obviously this place only cares about the money and not the customer services. I would not go back there again. And if the conference is going to be held here, I would not go to that conference. This is how much I do not like this place.