If you like to be treated like crap this is the place for you
Although the hotel is beautiful, comfy is in a great location, I'm giving a rating of 1 based on service. I had encountered a few issues that really made me mad. I never received my wake up calls. Also, the fire alarm on my floor was triggered. My floor volunteerily evacuated (at 7:30 am) most guests were in the shower or were woken from a deep sleep. After exiting the building, we made our way to the front door where the doorman graciously let us in....neither he nor the front desk had any idea that the alarm was going off. This is truely a saftely issue! We did not receive any appologies or even any type of gesture to make up for this major inconvenice. They had mixed my room reservation up with someone else and I recieved a call on my cell phone because I did not check out. I explained that I was booked until a certain date....They did not want to look into it, instead they offered to pack my stuff up for me. My corporate HQ took care of the issue, however, I still never recieved an appology for the way I was treated....besides that, there were several B and C list "stars" which makes for some interesting people watching. The hotel itself is very clean and the beds are comfy. There was a bit of a funky smell in my room. The decor is ultra swanky....I would not stay here again because of the horrible service I recieved....