Best Service I Ever Had
This hotel is by far the best in service. Every single employee is outstanding and friendly. I've never had Customer Service this great. 
The breakfast was AWSOME! 
The vallet guy on the weekend was even extremely friendly and helpful and I didnt even vallet or have a vehicle. The shuttle guy on the weekend afternoons was outgoing and very nice and went out of his way to take care of us. (The Monday morning shuttle guy was not that friendly and outgoing, and didnt seem to want to take care of us) 
Embassy Suites downtown Houston has won me as a customer for life! 
The only things that could change is the bathroom door - My daughter was not happy at all about the privacy because the door slides shut and doesnt lock or close all the way leaving a gap for people to see in, and its glass slightly frosted and people can see in. 
And the A/C doesnt cool below 70 degrees no matter if left on. 
But the service is absolutely amazing that I can;t stay any other place. Im even sad because The Miami Heat are comming up on November 12th and Embassy is Booked and I have to stay elsewhere and I don't want to. Very sad.
All hotels and their staff should take lessons from Embassy Suites Hotel because they set the bar so high that other 5-star hotels seem like 3-star now. 
I went to Hilton Americas across the street for a night after embassy suites and had to tell the manager that Embassy Suites has them on service and was very disapointed with their service.
For breakfast the chefs are so nice and friendly. My table had Amazing tasty eggs, outstanding omlets, 3 types of pancakes, sausage, bacon, home style potatoes, 4 types of breakfast juice, oatmeal, amazing muffins. All for free, ofcourse I left a tip at the end but I just cant say enough!!
The evening reception the staff are outgoing, very nice, free drinks, had whiskey and coke and cranberry and vodka as much as you want. The finger foods were vegtables and ranch dip, hummis and crackers, tortilla chips with fresh salsa and bean dip and what appeared to be fried zuccinni sticks.
The pool was shallow not over 4ft but nice temp (cool) the spa Hot tub was hot but soothing, and nice view of minute maide stadium and toyota center and convention center.
In the lobby they have the best tasting complimentary water with lemon I have ever had. 
Note: The Manager that came to help check us in was also very nice, she understood our situation and took care of it.
I feel the entire hotel staff including the cleaning ladies, vallet guy on weekends, shuttle guy on weekend evenings, front desk personel and maintenance should all get recognition and awards for being the best at customer service!!!!
I have not shut up about how great this hotel and staff are, i've told probably 30 people and they are impressed. 
I wish I could stay ther november 11th-13th but like I said its not available. 
THANK YOU EMBASSY SUITES FOR SUCH A WONDERFUL STAY!!! YOU GUYS ARE TOP KNOTCH!!