Dirty rooms, Rude staff, & Lousy beds
We booked this room for its central location in San Antonio. You can get almost anywhere within fifteen minutes. Upon arriving outside, we were a bit leery due the dated facade and limited parking. Check in was quick and easy. There were multiple dead crickets in the room, so its doubtful the floors were even vacuumed between guests' stays. Beds are rock hard and the sheets felt very worn. The biggest disappointment came once we returned from a late dinner. There was no parking available in the lot. Many cars had parked taking up multiple spots with attached trailers. The man at the desk told us to park behind Luby's. Mind you, this area is a full lot away, dark, and left an uneasy feeling in my gut. Upon parking and returning back to the hotel lobby, we asked if the security guard (who was sitting inside the lobby, talking with the desk guy) would be patrolling the dark lot we were told to park in. We were told he would not be patrolling because his golf cart was out of gas. Unacceptable. While my husband discussed this issue with the desk clerk, I walked into the tv area of the lobby, only to discover that there was softcore p*rn playing on the lobby television. When I brought the issue up to the desk clerk, there was no apology and no move made to change the channel. At check out, the hotel charged taxes to my room although I had already paid the taxes and fees in my prepaid reservation. At least the morning desk clerk was expedient in issuing a correct receipt. For now, I am just watching my card statement to make sure I am not billed those taxes again. Overall, I would NEVER suggest this hotel to anyone. Avoid at all costs.