Plaza Hotel Lacks Customer Service
Booked hotel through for my adult son, wife, and myself. Paid for accommodations for 3 adults, one would expect sleeping arrangements for three adults. Room only had a king bed, no pullout sofa. Management of Plaza refused to provide a rollaway without a $75 charge per night or provide us a room with two double beds. Heard one excuse after another. If you are looking for customer service, you won't find it here!