Worst hotel experience I ever had
I am currently staying at this hotel, and i would like to share with you the humiliating experience i had in checking in. I approached the receptionist, she did not greet me or smile. I started looking for my travel documents and she asked me weather i was a student (quite a weird question since I'm a 30 years old business women). It turns out Expedia misspelled my name, so she could not find it. she asked me when did I make the reservation, and I handed her a printed confirmation. For a few minutes she looked for it, not telling me what's going on just mumbling "no, no reservation". At that point i asked to speak to a manager. The manger seemed angry for calling her. she said I was already being taken care off, and I should sit and wait. Finally my reservation was found, again no smile, a kind word or any apology. manger and receptionist were rude and unwelcoming. I felt very offended by them and actually started tearing up in the elevator. Room is tiny, dark and old. bellow average for NYC standard. My family stayed here last month in a much nicer room. I went down again for a different person and asked to get another room. First receptionist saw me, came up and told I already got an upgrade (?!) and "you get what you pay for", Never again New Yorker hotel, until you learn to treat your guests like welcomed customers. beware!