No heated pool or spa, slow Internet, no charm
Despite saying on their website that they had a heated pool and spa -- it wasn't. Since I was travelling on business but brought my family with me, I specifically looked for a hotel with a heated pool to occupy them. Also, there is nothing near this hotel within walking distance, so if I took the car, they were stuck there and had to buy hotel food. Also, while they had a business center, it was closed during my trip. Internet access in room was slow, and too slow to upload attachments. Beds were mediocre. Staff was unhelpful -- often not available or slow to respond and without solutions. Lots of little things, like the people who cleaned the room did not restock the coffee pods, so we had to get more from the front desk. Instead of coming up at 7pm when we called, they came up and knocked on the door at 9pm when we were all asleep (we had come from the East Coast so this was late for us). When we said the hot tub was not hot, the front desk said they would call when it was up and running, but they never did. The hotel lacked all charm -- inside it felt like a warehouse. I was extremely disappointed.