I heart the Flatotel
My mom and I were planning a long weekend in NYC for my birthday. When we arrived, the hotel was very acommodating and helpful with our questions and needs. 
It's a great location near time square, NBC/Rockefeller center, subways, food, etc. This is a very central location for NYC visitors. I've stayed in NYC before and this was a huge room and bathroom in comparison to other hotels.
When Hurricane Sandy hit, the staff at the Flatotel went above and beyond. They kept us updated with notes under the door. They turned up the music, lights and music in the lobby the day of the hurricane to keep things lively. Additionally, they provided unexpected breakfast. The staff continued to clean our rooms while the city was shut down. Everyone was friendly and patient with our endless questions. They let us continue to stay at our original rate as our flight was canceled again and again.
A quick shout out to the staff: Stephany from HR, Monica, Sammy, Victor, George, Omar, Jeff, Rasham & Aby...and everyone we missed. Thank you!!