Below average experience
Booked a valet package deal on their website. On arrival very little was explained about how and where to park by the concierge and the doorman, and was told the valet service was 'full' and to park the car in the parkade myself. I had to pay for parking for the morning on the 3rd day because I was not told about what time to leave the parkade by in the morning. I even told the concierge on check out we would return in a little while to get our car, but nothing was mentioned that we would have to pay for parking after a certain time that morning. Furthermore I booked a deluxe king room for 2 nights but was wrongly given a normal queen room. After speaking to the concierge about the error he seemed unapologetic, and did not offer us any compensation for the error, but we were switched to a proper king room the second night. The website says their beds are pillowtop, but ours were not. Also part of the package was supposed to include a $10 itunes gift card, but again this was never mentioned by staff. The door man the morning of the third day on check out was actually courteous and helpful, but I would not return due to the unhelpful service from concierge staff for the price paid.