Tale of two visits....
We stayed here two consecutive weekends this month and had two radically different experiences. Our first trip we simply took a cab the short distance to the hotel, checked in smoothly (and VERY early after a red eye) to a new, quiet room with strong internet and a great view (the sunset was spectacular). We used the shuttle to get to the T and the airport with no complaints.
The following weekend was a completely different hotel. First, we were left stranded at the airport in 6 degree temperatures waiting for the shuttle -- despite multiple calls -- before taking a cab. We were given a room on a floor that reeked of smoke and had partiers roaming the halls and shouting from rooms. We were booked into another room on a different floor that clearly had walls made of tissue paper. We were woken early by a crying baby several rooms away and could here every ablution by our neighbor the next morning.
To be fair, Joe and Max were extremely apologetic, did all they could and comped a few things. Apparently our story made its way around the hotel because we were treated extremely well the following days.