A truly disapointing experience.
We have stayed at this hotel in the past and loved it, however this trip was not as enchanting. We always book the loft rooms which are huge with high ceilings and a delightful sense of having your own studio in the middle of the gaslamp district. This trip the hotel seemed to have gotten very 'tired'. The mattress was a disgrace with no support whatsoever. We had just left a Marriott in San Francisco with a delightful sleep experience at a lower cost than this room. Housekeeping was challenged; we never had our soap refreshed (guess you are supposed to use the old sticky one in the shower) and twice they left dirty glasses without refreshing them. The bottled water was not replaced. Most of the jets in the jacuzzi in the room didn't work. These rooms cost between $300.00 - $500.00 a night. No new soap???? 
We went out to use the pool one day and there were cigarette butts on the tiles.
While my prior review of this Hilton gave it rave reviews, I am sorry to say this stay was not at all up to expectations.