I am hoping it was an atypical holiday weekend
I am a member of Hilton Honors and I do generally enjoy their properties. I also am happy with the point system (even if they are not as generous as they once were - boo such a shame!). This "Resort" was not for us, I am guessing being fully booked on a holiday weekend with a ton of kids was the major culprit of our dissatisfaction. We are a couple in our early 40's without kids. Full disclosure, I am in the design industry so I notice design details. The room was a little outdated, I am guessing it was remodeled about 4 years ago. The furniture has nicks and tears in the faux leather accents on the desks and the fabrics are showing their age. The bathroom wallpaper is ready for a change starting to tear apart from the wall and the tub which had been resurfaced is chipping. I found the bathroom clean, however, so that is the most important part. They need more hooks. They also had good bath products - bonus point. 
The pool had too many kidlettes. They were having fun, diving, splashing and families playing ball together. I am sure it is fun for the families, but not for us couples looking for quiet downtime. Too chaotic and the pool was dirty - hair, leaves and scum from too much tanning lotion, pool toys, and multiple people. I am not going to fault the hotel entirely for this, just a volume of people/kids issue. I definitely took a hot shower after my pool experience. I never went back in the pool again - just gross. They also had a band, which played soft rock - wasn't my thing and it was playing very loudly. It contributed to the chaos rather than being relaxing. Hard to find shade since most of the chaise lounges were taken. Needless to say, it was not the lounging relaxing experience I would have preferred. 
The parking was problematic. I don't understand the number of parking spaces to rooms in the Villa area? I am disabled (they did have 2 spaces, but they were being used) and I had to park in another section entirely, couple of buildings down the path. That was a drag. With a parking at a premium of $32.00 a night, it should have sufficient parking around the room for all the occupants. They were quick to offer a refund us for the night since I parked further away, so kudos for customer service on that issue.
Light on the balconies at night are on too long. I was told that they are set on a timer for 4am(they didn't shut off until 5am.) and the light shines through the blackout shades. They did offer to have security come turn it off, we took them up on that the second night. 
Bed is not that comfortable, a little hard. Pillows are all feather and too soft, but I imagine I could have phoned for a different pillow. 
The breakfast was a joke and frankly annoying. The staff was very pleasant in all the interactions, but they were clearly handling too many tables at once to service them properly. Took about 30 mins to get seated on the 1st day and about 10 -15 mins the 2nd day. We waited each time about 20 to 30 minutes for the food to arrive and by then it was cold. I asked for a hot sauce for my luke warm omelette, but at one point realized it wasn't coming, just ate it so it wouldn't get entirely cold. I did try to walk around to find it myself, but it was a lost cause. The staff was running around taking care of everyone. They were not slackers. Please get some more staff on a busy weekend! For the cost of breakfast and the extraordinary wait, it was absurd. I hate buffets and didn't want to be forced to pay for a pile I food I didn't want. I should have gotten wise on the second day and paid for the $20.00 per person buffet to get a move on or gone elsewhere. All that being said, the restaurant has a nice view of the Bay. The food tasted O.K., except the temperature. 
Last complaint, we are at the Villa's portion which I imagine is over $200 a night. We walked out of our room on the last day for breakfast and our first sight is a pile of fast food Taco left overs, from some other guest, accumulating flies. When we left for good, a couple of hours later it was still there. It was gross. Couldn't believe another guest would just leave it there and not throw it away themselves. Inconsiderate! Down the hall from the left over taco trash, there was a pizza box, used napkins, and paper plates laying in the landscaping, at the exterior hallway. It contributed to an overall down scale appearance. What I don't understand is that it seemed to be mostly families and it isn't an inexpensive hotel? I never treat hotel grounds like a trash can, I was shocked by the guests laziness. I was not a fan of this resort, but again I do think holiday weekends lend themselves to high volume of people so I am not giving the bottom rating, because it may not be a fair assessment of the typical experience they provide.