Reasonably-priced but sub-par service
We've stayed at the Carlton at 88 Madison several times for weddings and business trips, and though it is worth considering for the price (one of the more affordable hotels in the city) the service is terrible. The staff is generally friendly during check-in, but when we've needed further assistance with room keys, non-feather pillows or other service amenities, the concierge is often resistant to assisting us.... or they claim someone will come to our room shortly to deliver what we need, and then never show up. I'm not sure if the staff is simply forgetful or just unprofessional, but to me, it is worth paying an extra $20-40 a night to get efficient, hospitable service. Also, the waitstaff at Carlton's restaurant is awful -- as though they feel too good to work in a service profession. (And if that's the case, perhaps they should look for a job that's not in a hotel.) Overall, if you're just in for a quick, bare-bones NYC weekend, the Carlton is fine. But if you're looking for a weekend getaway within this price range, I would recommend the W hotel.