If you can't get a good rate with high speed internet, perhaps choose elsewhere.
I read some really appalling reviews about the hotel rooms in this hotel but my experience was fine. This hotel is clean, with large decent luxury rooms and a perfectly central location. However, what I paid was a corporate rate which provided me with free high speed wireless internet and complimentary grab-and-go breakfast (bagels, pastries, Starbucks Coffee or Tea and fruit) which I felt was an excellent deal. Otherwise I would agree with many others that the price of the room is quite extortionate, which they feel the right to charge just because of its central location.
Despite being close to all the shops, it is quite close to the tenderloin district, and not too far from a dodgy alleyway or two. I would mind where you're walking, especially if you're a tourist on your own, at night.
Pros:
Comfortable bed
Didn't experience noise from traffic from 10th floor (but earplugs were provided if you're sensitive to that)
Lots of plugs for charging electricals
Good pressure shower
Welcoming Doorman :)
Swift check-in
Lots of lifts
Space to park
Location - close to union square and Westfield and all shopping areas. Very walkable and accessible.
Cons:
Location - some really dodgy streets nearby, just be cautious!
Disliked the bath products
Not enough lights in the bathroom (no light above the shower!)
Only a shower head (would've been nice to have a shower arm)
No bedroom slippers
No kettle (seemed to be the case for all US hotels) - room service did not provide hot water either
Really terrible communication between different departments - Reception desk staff are not aware of how the bell-hop staff conduct their procedures, and vice versa. Faced real difficulties when trying to retrieve a parcel sent to the hotel.
Lack of system integration between reception desk and bell-hop desk - our details had been changed at reception but this was not updated at the bell-hop desk computer.
Bell-hop and restaurant staff were not very welcoming towards customers.
Main problems to solve in this hotel are to upgrade the bathrooms, improve customer service and upgrade communication and systems between departments!!
Overall recommended if you can catch a good rate with high speed internet provided (fast and it worked, not sure about the lower-grade internet package), otherwise I've heard the internet rates are quite extortionate.