Total Disappointment
This hotel is a horrible representation of what downtown Jacksonville has become. My Dad and his wife stayed here for 4 days during my college graduation the weekend of May 4th. The first room they were put in didn't have any hot water and the safe was broke. They moved them to another room and that safe was broke. They sent a guy up to look at it and he said that he would try and get the part for it the next day. Well...come to find out...none of the safes work in the whole hotel! 
Then we went to lobby to have dinner one night and I had to take my family's order and deliver to the waitress at the bar, because the few people that were sitting there (mind you there were 2 waitress at the bar) needed her attention more. We ended up moving to the bar area just to see if we could keep her attention to get our food. She talked on her phone and subjected everyone within earshot to her crappy music coming from her own personal stereo. It took us 2 hours to complete the entire meal!!
And the parking SUCKS!!!! 
Finally, my Dad called the front desk for a wake up call for the morning they were leaving. The front desk said that their system was broke and they couldn't give anyone a wake up call. SERIOUSLY!!!! Write down the time and just call the man for the love of God!!! Is that really too much to ask???? Apparently so.
If you need to stay in the downtown area, try a bed and breakfast instead. DO NOT GO HERE!!!!!