Gave me keys to someone else's room!
Checked in late (~11pm) only to find the room they assigned us was already occupied when we opened the door. I'm glad the understandably ticked-off person we awoke didn't have a gun! Somehow, in 2012, I expect a major hotel to have that whole "occupied" vs "unoccupied" thing worked out. No compensation was offered, just a simple apology. Then, under the "Explore" package we signed up for, we were supposed to receive two "free" breakfasts. But when we checked out, they said we were forfeiting one because my child used it instead of an adult. Crazy! They finally gave in after I argued with them. So, nice place, convenient location for both the Alamo and Riverwalk, but serious issues with the management.