what a day...
We had originally booked a hotel room down the street at the Edison Hotel. Upon entering the Edison, we quickly changed our minds and checked out. We walked up to the desk at the "W" and Courtney (I hope I remember her name correctly) was amazingly helpful and accomodating. I explained our story, and she even offered a free upgrade for our horrible day. A beautiful hotel, friendly staff. Our room was stuffy and warm, I will say that. We have stayed at "W" hotels before, and will continue to do so. I just need to figure out what deodorizer they use...wow!!! :)