BAD STAY - LONG WAIT AND LOUND TRAIN NOISE
I am a Diamond member with Hilton. This is probably the worst experience at a hotel I have had. Fist I waited 50mins for the shuttle to pick me up from the airport after I called for it. No apology for the delay. Second, the hotel forgot about my Diamond amenity (bottle water). Third the train notice and horns were unbearable. I did not sleep all night. The reason one stays at a hotel is to get some sleep. If one wants to build a hotel by a train, at least make sure you have provided sufficient insulation and sound barriers so that guest can get a good night sleep. Lastly, when I checked out, I told the person at the desk of all the problems and all she had to say was I will let the manager know, Nothing else was said or done.