They don't care about their customers
My husband and his brother stayed for three nights at this hotel. They were working overnight hours and therefore had to sleep during the day. The first morning they came back to sleep, they asked at the front desk if they could have late check-out on the third day. They were told that the management would have to check with housekeeping to see if that would work. Really??? Does housekeeping run the place? On the second morning, they asked again about getting late check-out and were told the same thing. On the third morning, when they needed the late check-out, they asked and were told they could stay an extra 30 minutes -- wow. If this is how they treat customers, we won't be staying with this chain again.