Don't Stay Here!
My husband and I stay in luxury hotels across the country regularly. This was our first time to Memphis, and online, this hotel billed itself as "THE" luxury hotel destination in Memphis. Of special attraction was the "Peabody Ducks" feature, and we thought the sense of history and downtown location would be sure to be a great introduction to Memphis. We were wrong. The lobby, otherwise an attractive, inviting place to have a drink or lounge, is CONSTANTLY full of unsophisticated tourists who come twice a day, all day to see the infamous Peabody Ducks, an event that actually takes about 30 seconds to happen, but with all the flourish, people line up, and TAKE UP THE GUEST ELEVATORS for hours each day, following the ducks to their "home" on an upper floor. There is no special elevator for guests. We found everyone from the bellmen to the parking attendant to the room service personnel to be lackluster, inattentive, and just not happy to be there. The room service food was not good. Our room would have been okay, but the service was so bad the overall experience so un-memorable and poor, we could not relax. I realize it is Memphis and therefore I perhaps should not have expected more, but really, I didn't want to pre-judge and was looking forward to making the most of the trip. It looks like others have given this hotel a favorable review, but I guess it all depends on what you are used to. We were there in April- I have no idea how much worse it gets in the Summer, with the lobby area constantly packed with non-hotel guests. Very, very disappointing!