Horrible experience with pickup from the airport
We did the stay/park/fly program and did not have a problem with the stay our first night, leaving our car while we were gone, or the ride to the airport. Everything went just fine. Hotel was just OK for the one night. When we returned we were supposed to call the hotel for our ride back to get our car after we got our luggage. WE CALLED THEM FOR AN HOUR AND NO ANSWER. We were thinking of taking a cab and paying the extra fees but I remembered that the hotel we were staying in that night had a free airport pickup. I called them and they ANSWERED RIGHT AWAY and were very nice and sent a van to pick us up. We were going to see if they could go by to pick up our car. A Caravelle Inn van came just as the other hotel van arrived. There was only room for my husband, no luggage, on the Caravelle van as SOOO MANY people were waiting since they didn't answer their phone. I took all of our luggage to the other hotel while my husband went to get our car. When he went in the office the girl behind the counter was just standing there, not busy. He asked her why she didn't answer the phone and she said it didn't ring. She had not been properly trained on the phoned and had pushed a button to silence the phone, so NO ONE COULD GET THROUGH.