Below expectations
We were guarentted a "renovated" room, and were charged accordingly, we paid more and booked through a concierge service. We called down upon check-in , as there was no way this could be a renovated room, they assured us it was......
Beds were as hard as a rock, bathroom was rundown and very small, the ice machine was not working, so they said we could have ice delivered to our room for a small fee from room service! We said it should be provided free considering the ice machine was broken. He just shrugged his shoulders and walked away......
The concierge was very friendly/helpful, the location was good.