5-star mold at a 4-star Hotel
Just because this is a fancy hotel in a historic building doesn’t mean that this expensive place is all you might think. I checked into a room that was stuffy and humid. The thermostat on the wall is just placed there as some kind of cruel joke; you can’t adjust the temperature one way or the other. I called the front desk and after being placed on hold for some period of time while they checked I was told that yes, I should be comfortable on the 70º temperature they have it set to…isn’t that right? I said no, I’m not comfortable at all. They said that they’d call “engineering”. Engineering never came but they called me back to say that engineering had set it to 65º (this was done remotely). Sure enough they had, so then after it ran for a while it was almost too cold; basically only choice was fan speed. This system is unbelievably non-user friendly…I want to be able to control my own comfort. Furthermore, the air outlet in the room was pretty well coated with mold & mildew (picture attached). I wouldn’t expect such a situation at an Econolodge much less an expensive hotel such as this one. Bath does have incredibly thick towels but all the amenities like shampoo and lotion are made in China and they don’t provide mouthwash which I expect in a 4-star hotel. The internet is extra charge, bottle of water are provided in the room “as a courtesy” and only $9.00 will be added to your bill if you drink one! That’s some courtesy! Toll Free calls are a dollar a piece; everything here is an “extra charge”. Decent selection of HD channels on the TV, good lighting in the room and bath.