Service and maintenance problems.
There were loose tiles on the bathroom floor and a piece of counter top came off by the coffee station when I put my arm on it waiting for my coffee to finish. Also I know it is cricket season, but we were on the fourth floor and still had a couple in the rooms. There were a couple of stains on the couch that I think could have been removed. I felt non-welcomed by the staff and had the house keeping staff open my door twice before noon.