Needs a good dusting, new staff, but location is great
So as an SPG Platinum, I've come to expect certain things from a W Hotel - it tries a little hard, it feels like a nightclub, but typically a nice hotel, very well kept, great service, rooms are nice if you can get an upgrade especially... 
This W does not live up the brand. We went to NY for a show and although the location is perfect -walking distance to lots of restaurants, shopping, Central Park, the hotel is old underneath all that flashy decor. You can see it in the paneling and the floors and the doors. The rooms are TINY TINY TINY. We were upgraded to third level of room - "Superior" .. superior WHAT? I get the hotel was full, there was a wedding and of course the hurricane displaced people. The bed itself was comfortable. 
The bathroom was so small and the lights kept flickering! The closet was actually as big as the bathroom, but the light didn't work. 
My favorite part of the stay: Sunday morning - for 60 minutes, a loud, horrible, blaring noise coming from two doors down. I called and asked about it - was told security was on it, and maybe 20 minutes later I heard W staff working on it. Upon checking out, we asked about it .. no answer, no response. 
I also was curious about the security of the hotel. Every night, they had people standing at the elevators asking to see our room keys. The elevators had a place to put your key, that was technically required to get onto the guest level floors, but it didn't seem to work. What was happening at that hotel that they had THREE guys standing at the elevators? 
Save your points, save your dollars, stay somewhere else.