think twice...
I have never been more disappointed at a Best Western stay. I was with my mom and 2 kids. This stay was in the middle of a week in Anaheim and then a 4 night stay at Best Western Blue Sea Lodge on the beach. (awesome hotel and customer service) Our whole point of this weekend was a relaxing stay, just let the kids swim while my mom and I could enjoy the jacuzzi. The beds are tiny, that is fine. No breakfast included or coffee in the lobby for guests...that is FINE. But if your only amenity is a pool and jacuzzi they should be functioning. The problem is this...We stayed here 2 summers ago and faced the same issues!!! The jacuzzis (both) were colder than the pool!! We were told they would get maintenance on it...nothing happened...needed to order parts, etc. SAME STORY as 2 years ago!! No jacuzzis for our entire stay. Is it their way of saving $?? We went to the office to complain when I was faced with a 19 year old boy who was managing and incompetent. (not his fault that he was hired, of course) The first night, the pool area started to smell of gas, told it was normal and due to heating of jacuzzis. We couldn't even stay out there and I encouraged other people who were by the pool to complain about the gas smell to the office, NOT just to each other. I DID call the customer service number for help and they did reach the "manager" who was off duty. He left a message on SUNDAY apologizing, but saying that one jacuzzi had been fixed while the other needed parts. We went to feel it and it was COLDER than the pool!!!! Why even bother lying?? Did someone lie to him?? I don't know. It was a miserable experience and I felt like I was angry the whole weekend!!! We would have changed hotels but there were not any available on hotels.com that were less than $300/nt. When we checked out I asked to talk to the manager and he was not there. She called him at home, came back to inform me that he said he had promised no compensation for our problems but he did offer a 10% discount. Considering people checking out were being charged about $80 compared to our $130, I said no thank you. I also refused to sign my credit card statement which she said was fine because she could run it through anyways. I have stayed in Best Westerns literally around the world and probably will continue to do so, but I am disgusted with how this place was able to ruin what should have been a great weekend for myself, mom and kids. We DROVE from Joplin, Mo for this vacation!!!