Worst customer service!!!
We are regualr guests of this hotel since 2008 and we love staying here. During our recent stay, we noticed a huge drop in service. We were made to queue during check in and the front desk staff was very uncaring. Looks like they have new people everytime.The manager Jeff tried to help us but we felt that he was overwhelmed and uncaring.
The room that was assigned to us was clean but not what we booked. It was a low floor with a street view of ugly buildings. We called the front desk and we were made to wait again. Jeff finally picked up our call and tried his best to offer a solution to our problem. Guess what....no solution. We were stuck in this room because the hotel was sold out. We asked for the general manager but was told that he was on vacation???
We stayed overnight and left early. We will never stay in this hotel and not recommend it to our company.