Worst mattresses ever! Too bad b/c it's a great hotel otherwise
We are long time Hilton Honors members and stay at Hiltons always, usually a Hampton Inn when traveling b/c it is a great value, always very clean, and staff always courteous. The location of this particular one is great. The room was clean, but not immaculate as we have come to expect from Hilton properties, but nothing that would cause us to leave. This location has the BEST breakfast of ANY Hampton we have ever stayed at too---they have great offerings and they change it up daily. Friendly staff night and day. So what is the problem? The mattresses were the WORST we have ever encountered at a Hampton/Hilton. We all---2 adults, 2 tweens---had 2 miserable nights sleep and all were tired, stiff, and sore each morning. Such a disappointment as we have always been impressed with the quality of beds/pillows/and comfy blankets at all other Hilton properties at which we have stayed. One other thing worth mentioning is that the ac/heat unit is one of those old wall blowing units. It is controlled by a thermostat on the wall, so it will come on automatically and such but it is still one of those nasty legionnaire type units that always seem to give us a cough and scratchy throat. We will not return to this location when visiting Austin again unless we can confirm that they have upgraded/updated the beds.