Parking Nightmare
While this hotel does boast free parking, their parking lot is so small, the cars have to be double parked. They say they have an attendant who will assist with parking. But they are never at their post. While the room was OK overall- There was just a lot of little things that added up for an overall poor hotel stay. There was only one highchair in the breakfast room and it was always being used by other families. The pool was very small as well. We also had a discrepancy with our hotel reservation over the room coming with a fridge. The evening front desk employee was always less than friendly as well. The only time I was properly helped, was when checking out. The neighborhood is less than desirable. I would definitely stay closer to Universal Studios if we were to go again. The entrance to the actual hotel was very strange. You can't get up to the rooms without walking out into the parking structure. The lobby and the hotel aren't connected. Very strange and it feels slightly unsafe. The bed was also very hard! It seems like the hotel was updated recently, but very poorly. There was "Ok" Written outside the door on the walls. We were going to stay a third day, but for the price, completely not worth it.