Annoyed by understaffing
The room was fine--clean and quiet. Location is also fine. Front desk staff was helpful.
My three-night stay there was marred by two things, however: (1) inadequate number/speed of elevators to handle rush hour times and (2) woefully understaffed front desk. I waited on several occasions for 5+ minutes for the elevator. A hotel of this size needs more elevators when fully occupied. I also waited close to 10 minutes while checking in and checking out because the front desk was so understaffed. The line was long, and the staff repeatedly had to stop serving guests in person to answer the phone, further delaying things. I had to see a person when checking out at around 8 a.m. because they had double-charged me for internet, and they had ONE staff member working the desk, despite the fact that there were six people in line. At one point, someone poked her head out of the office, but did not come out to help until I asked the manager, who happened to be passing by, to send reinforcements. With the elevator wait plus the wait in line, it took me 20 minutes to leave the hotel...not quite the level of service I expect when my bill is almost $1,000 for 3 nights. I'll spend my money elsewhere on my next Philly visit.