The most unorganised hotel in New York!
I arrives at the hotel tired and ready for a hot shower. 45 minutes later I was still waiting in reception trying to work out what had happened with my reservation. The hotel Manager (Mr Hernadez) was not only unhelpful, but was also rude. He did nothing to help the situation, which was extremely frustrating. In the end my work collegue who had booked the room had to come from the other side of New York to confirm the booking. After receiving my room key, I was shouted back to reception to be told they had mixed up the keys and someone had just gone up to my room with the same key. 20 minutes later they said I was able to go up to my room, by this point I was very stressed and annoyed. The receptionist did not even appologise for the delay. Once in my room I realised I only had 45mins to get ready and make it accross town to our dinner reservation. So I called reception to ask for an Iron and Ironing board, 30 minutes later an ironing board arrived without an iron. I jumped into the shower to find there was no hot water, so I had to leave without a shower. I explained everything to reception on the way out and they assured me the shower would be fixed by the morning. Surpise, surprise the shower was still cold in the morning! This hotel is not only the most unorganised, but the manager and reception staff are the most unhelpful rude people i have come accross in New York. Terrible customer service, I hope nobody has to go through the same experience, it litterally ruined my last evening in New York City.