Nice Hotel - Too bad about the staff
We got our room through priceline. A week before our journey began we decided to take our three year old with us along with our nanny. I called the hotel to see if we can upgrade our priceline reservations. The front desk agent said that they can upgrade us to a one bedroom suite with two doubles in the bedroom and a sofa bed in the living area. She said she can do this for an extra $150 a night plus taxes. I told her to please book it and asked if she would like our credit card and she said that payment would be made when we check out. When we got there, the agent at the front desk said that whoever talked to us only put the rate in the computer and did not actually reserve the suite. She continued by saying that the hotel is sold out. I got a little miffed and asked her how we're all supposed to sleep in a queen bed. After humming and hawing, she went to see the manager and came back saying "the manager pulled some magic". We now have a one bedroom suite but with only a King. They charged the same price for the upgrade ($150/night). The next day it was pouring out and we asked for an umbrella and the agent was very snarky in asnwering "you already have an umbrella in your room". I told her that we have 4 people and a child and she just repeated the same thing. So we went out with one umbrella and purchased another one. We got a bill at the end of our stay for the upgrade and for a couple drinks on the top floor bar. We agreed with this bill. Yesterday when I was looking at our credit card statement, I noticed that they charged us for the original hotel stay too. They are not supposed to do this because of our booking with priceline, who charged us for the room and sends the funds to the hotel. I called the hotel right away and was forced to leave a message. It has now been 36 hours since I left them a message and 24 hours since I sent them an email and no one has called me back. I contacted Priceline as well to warn them about this hotels shady accounting practices.
I would be weary about staying at this hotel, considering their attitude, their accounting practices, and how slow they are to respond to someone allegations that they have basically withdrawan more money than they are entitled too from my credit card, especially considering how quickly they withdrew the money. In more books this is known as stealing.
Well, I'm off to contest the charges with my credit card...
Good luck to any of you who get stuck with this hotel when using Priceline!