Don't bother
We were in San Antonio for my birthday. We are platinum members of SPG and are used to good Starwood service. On check in we were up graded to a suite and the room was large but somewhat dated in decor. When we went in the bathroom we found a very unusual amenity EARPLUGS. They were very needed, we were on the corner and the bus noise went on all night. Never in 22 years did we find such a terrible uproar in a hotel room even in airports with jets taking off. It didn't help that there was a terrible thunderstorm which chimed in all night. I looked at the windows and they were single pane which is unbelievable in a downtown location. This makes me think that management does not care. This was truly a suite which was totally terrible. The lounge is a nice touch. The attendants were friendly and there was FREE WINE ( CHAR-CAB-ZIN) AND BEER (CORONA-HEINEKEN- AMERICAN) They had cheese and hot appetizers with 2 desserts. It is probably worth it to upgrade to use the lounge if you keep one eye closed. We were up the next morning and went to lounge for breakfast (continental) and noticed that the floor was filthy. It had not been vacuumed from the night before. We went in the bathroom and it was like a gas station freeway bathroom. The waste basket was overflowing, they had cloth hand towels that were filthy and the sink was brown with stains. It had not been cleaned. I told the attendant and they locked the door. If the lounge is this dirty on the outside I can only wonder what the food prep area we can't see is like. This little care for cleaning was evident through out the hotel. We had two bathrooms and in one the toilet had brown all over the bottom of the bowl and dirt under the rim. There were cob webs in the windows and the halls were littered with pieces and paper and waste. At the front desk at check out there was garbage in front of the check out desk. It was the dirtiest hotel we had seen in a long time. We were told that the toilet were stained but who wants stained toilets whether it is rust or other. We moved to the Westin and it was like night and day. The Gunter is a historic old property but it could be clean. NO EXCUSES FOR FILTH! Also get an inside room because the outside room with single pane glass are very noisy. They could easily fix this problem by inserting double pane panels in the inside casing of the windows. I was told by management that that they could correct the problem because it would cost $5000 per window. So they continue to put people in bus station rooms and expect them to sleep.