Le Disappointment
We chose this hotel to spend a week in New York doing the tourist trails over the new year period. After seven nights in a Junior Suite we left Le Parker Meridian feeling disappointed with their customer service offering and our overall experience. So you know a bit about our choice you should know we looked for hotel location and for quality / comfort. 
What Le Parker Meridian Delivered Well:
The Junior Suite was a good size for big city standards. Don't get too excited it's not cheap, even by NY standards. There were some poorly performed maintenance jobs (carpet not fitted around TV cables etc) which should not be expected in any room type. 
Room Service was again not cheap but they delivered a reasonable quality within 20-30 mins. The price was not better than going to a 4-5 star restaurant. 
Room Cleaning was excellent, the house keeping team were flexible and friendly. They worked hard and always left the room in an excellent condition.
Where some work needs to be done in our opinion:
Having stayed in a raft of different types of hotels from the humble Premier Inn's to some of the best all inclusive resorts in the Caribbean and many in between both for business and pleasure we have some experience of varying quality in customer services and attitude. Often the rule applies that you get what you pay for. Not so here.
We had too many bad attitudes and lackluster responses to simple requests for this to be a snap shot or bad day. Clearly the reception and main customer facing staff need to receive some training in who the customer is and what they represent to them, their wages and the brand they are representing. 
To be fair in this review we had two excellent staff members, the head of concierge and our house keeper. They could teach their colleuges some inexpensive but very valuable lessons. Sadly in any customer focused environment the poorest performing people lower the standards and customer experience - a fact that no hotel manager can escape.
There seems to be a recurring problem at this hotel that we sadly also experienced: They use a detergent which will irritate anyone with even slightly sensitive skin. We are not too precious about this but due to the red, itching patches appearing on our legs and arms we were convinced we had bed bugs. After another night of itching they despatched a pest controller who checked the room, bed etc thoroughly and found no trace of bed bugs - Great news! The worrying comments made from the head of house keeping prompted this detail to our report. She told us that they have many bed bug issues AND many complaints from guests who are irritated by the detergent they use on their linen. This prompts the question: WHY? We self medicated by buying an expensive 'calming creme' but for the price per night this is very poor. In New York city and in a higher end hotel, I believe that this is simple to rectify by using a better quality linen / detergent. 
We also experienced another negative at this hotel. Our credit card was cloned and a matter of hours following check out $500 was charged to our card by another hotel in New Jersey (our credit card company confirmed this was done over the phone not in person). Le Parker Meridian was the only place to take our card details (and store them) and know our travel arrangement. Although there may be some response to this review from the management, this hotel has a big problem, one which honest travellers should be aware of. By the time we saw the fake charge we were back in the UK and we are letting the card company deal with the fraud their end. I decided not to call the hotel (at my further expense) from the UK to report this to them as I would not know who to trust. Again as already commented this is (hopefully) one dishonest member of staff but our experience was poor.
Wifi is charged at $16 per day AND per device NOT room. We felt in these days of multiple wifi reliant devices this is unfair to guests paying a premium. The wifi is free in the lobby for unto 30 mins but its free for as long as you want in most coffee shops so they are being very stingy in our opinion and compared to other worldwide hotels.
Le Parker Meridian's website is a far cry from what they deliver. We really wanted the experience they offered but sadly it was disappointing and not a hotel we would consider revisiting again.
Feel free to ask any questions via in mail if you need further detail.