Buyer Beware....Seriously stay somewhere else for the $$
I travel A LOT! I have been home 10 days in the last 60 and let me say that I could not have been more disappointed with my stay at the Marriott Marquis. Let me start by stating that I am a Marriott Rewards PLATINUM member, so you would think that the service that I would receive would be the best, right? First, they had no idea what (or if there was a room for us) when we checked in. Our flight was delayed about 10 hours in Washington DC, but I called the Marriott just to let them know we were delayed. When we checked in, the computers were busy doing their accounting and all I know is it was 5:00am and we had no room. After about 30 minutes, we were put in a king with a pullout, so we went to the room and our daughter went to sleep on the pullout. AFTER WE WERE ASLEEP, the front desk called (yes, and woke us up after staying awake about 24 hours) to say they had a room available for us if we would like to move. I informed them that we were asleep and would move when we woke up. At about 8:00 am (yes, after 2 or so hours of sleep), we were awakened by small children running and screaming in the hallway and I decided to just get up. I went downstairs while my husband and daughter were still sleeping about 10:30 to ask about our room, and yet again the desk agent had no idea. He said he would immediately work on it though and offered us a free buffet ($31/pp) for our inconvenience if I would wake up my daughter and if we could eat by 11. I thanked him, woke the others and went downstairs. All I can say is that it was a good thing that the food was free, because I would not have paid for it. My friends all tease me that I will eat anything, but this omelette that I was given looked like the leftovers from last night after being placed in a blender. I did not eat more than one bite. Next, we moved rooms. Re-packed and schlepped our stuff. The rooms are basic, the air smelled stale, I felt the need to clorox the bathroom, doorknobs, light switches and was disgusted with the other people's hair that came with the process. OK, so you are in Times Square. Yes, you are close to the Broadway shows and crowds but that is the only advantage to this hotel. BTW, the elevators can take a really, really long time. Did I forget to add that even though there is a "Starbucks" on the lobby level, that it is not a "real" Starbucks (i.e. doesn't offer things like oatmeal, etc. and the service is really slow?? Go to Amy's Bakery instead for great coffee and pastries, well worth the 5 minute walk. We were scheduled to return in a few weeks and after spending almost a full week there, I cancelled my return reservations and stayed elsewhere - with fabulous service, dining, and rooms (for less $). Oh, and I should add that never once did any hotel representative check in with us to see if things got better....What the heck is going on with this Marriott???