Horrible - try to avoid!!!
Their Manager Rabino is a liar. I booked April 11 by mistake, so I talked to him at the front desk. He said if I stay there on April 13, he can remove the charge for April 11. I saw the charge for April 11 several days later. I called him and he denied the agreement. I call the customer service. The Grant Park eventually was pressed to review the case and give me an answer in seven days. A few days later Rabino called and said they could give me a coupon good for one year at Grant Park. I said I would be out of the States for one year so I would not be able to use it at all. He said he would offer another solution via email within a few days. I was having dinner with my friend, so I said ok. But I never received such an email. I felt like I could not wait any longer after about two months, so I called the customer service again. A lady told me that the case is already closed because I accepted the offer on the phone with Rabino!!! It never accepted! I am not that stupid to accept a coupon that I can never use! I would have to call Grant Park again!!! I am very frustrated! This is my worst experience with hotels.