The Sheraton Gunter, is not how I remembered it.
I arrived at The Gunter and checked into my room at 5:00pm on Friday. The room appeared to be clean, but upon further inspection, I noticed that the carpet had multiple stains and the restroom was very outdated showing signs of rust stains in the toilet bowl. The first major problem I noticed when i walked into my room was that the temperature in the hallway was 10 degrees cooler than my hotel room (74 degrees). I proceeded to lower the temperature to 65 degrees unpacked and left for a wedding rehearsal dinner. I returned to my room at 11:30pm and noticed that my room had only cooled to 73 degrees. I notified the front desk and a technician showed up and checked the unit by shinning a flash light around, not really doing anything. After checking the windows for leaks, he assured me that the air conditioner was working properly. I had difficulty sleeping that night, not using the bed covers. I called the front desk at 11:00 am the following morning to see if I could be moved to another room with no luck, I was told that they would have to move me sometime after 3:00pm. I told them that that was unacceptable, due to the fact that I would be attending a wedding at the same time. They could only compromise by sending another technician up to my room. After the same smoke and mirror act the technician was unable to help adjust the temperature. I spoke with 3 other people on the same 6th floor, and they all stated that no matter how cold they set their thermostats, the room temperature would not go lower than 72 degrees. Apparently the lack of adequate air-conditioning was the theme for the weekend, cause the second floor terrace room was about 82 to 85 degrees for the prewedding drinks and hors d'oeuvres. The Gunter is an iconic older hotel in the downtown area, however with out some major renovations there is no way to justify the $185.00+ a night rate. Even at the discounted rate of $129.00 its a stretch. The cost of almost $10.00 a day in room Wifi was also pretty ridiculous. Pretty sure I won't stay with the Gunter again. It would have been nice if the hotel had gone the extra mile and given me a discount for my inconvenience, or at the very least followed up on my complaint. This is a good example of how customer satisfaction is not a priority.