Nice hotel wonderful location
I am a platinum priority club member and stay at many holiday inn express locations. I was a bit sceptical about staying at this hotel even using my points. I was so wrong and I should of been a bit more open to the hotel in reading the reviews. The reviews concerned me but consider the source I always say. The front desk people are very nice and made me feel welcome my entire stay. The hotel staff overall were just excellent. My room was nice and gave me a view as requested. Not much to see but yet honored my request. The breakfast in the morning was a hoot. How in the world do they feed so many people and do such a good job. Just like all other holiday inn express locations but a whole bunch of it. Very nice and I commentd whomever runs that part of the hotel. The hotel was quiet and all I heard was the street trolley and that was just wonderful noise. 
The location and access to all the great tourist stuff can not be beat. If I am in SFO for fun or business I know where I am going to stay with no reservation. One more item, in writting reviews if you are nice, hotel folks are going to be nice. Be reasonable and open minded and you will enjoy a hotel like this one. Book it!