June 2012 nightmare stay
I was at the hotel with my family while my daughter played in the volleyball tournament there. I had reserved two 2 bedroom suites for my family. All I can say, is the bill for both suites was over $1,000 a night and there were multiple things wrong with both rooms and the hotel in general. It is absolutely NOT worth the price. First of all, the parking is an absolute nightmare. I spoke to several people who were either villa manager, front desk manager, evening manager and who ever else I could get to listen. I asked to speak to the general manager more than once, and my calls were only returned by these people mentioned. My point was if you have reserved parking for some of the villas, why not all? There are many people from other buildings using the parking by the villas. If you have a carload of groceries, packages or kids, and want to unload, you cannot find spots near your villa. I was told to valet my car and that the bellman would pick you up when you call. This worked one day out of my stay. The bellmen are too busy to be providing a shuttle service. You end up walking to the front deak when it is 114 outside and waitimg for your car. Since the buildings are not connected as in a standard hotel, this is completely annoying. No one wants to wait for valet repeatedly when you are coming in and out several times a day.
The safe in one room never worked. I called twice to get it fixed. There were no pots or pans or anything except a few dishes in each suite. That is not a "fully equipped" kitchen. I do not think there is a reason to have a big kitchen if you cannot use the appliances. I called to have things brought to me, and they were delivered in an old dirty Rubbermaid container with some of the items themselves dirty. Truly disappointing for the price I paid every night. I had 2 spa appointments but forgot my coupon. The manager waived me having to go back and bring it to them, yet I never received the discount. When I checked out, I asked to have the bill emailed to me and still have not received it. I changed the credit card I used to check in at check out, yet they still billed the first card. I could continue but there is no point. The service was very mediocre. They seem sympathetic when you point things out, but nothing is ever done. I feel ripped off as it is not close to a five star or four star resort, yet the prices they are charged were extremely high for a less than adequate facility with bad service. Something dramatically needs to change. I am sure the 30+ volleyball teams that stayed there will be looking for another place next year.
Oh, and the water park needs maintenance. Two children were injured on the slide during our stay. There was something sharp on the slide that cut them, and there was also not enough water to lubricate the slide in the burning afternoon sun. some of the kids sliding down we're burned by the slide. I hope the general manager finally reads these comments as I was never able to get to him to describe these things and get them fixed during my stay.