What a DUMP ... Don't stay here!!
Booked a week's stay at this hotel and would have checked out immediately if it had not been 11 pm when we arrived and if our packed itinerary would have allowed the time to find a better alternative hotel. From the moment we checked in, everything we expect from a Hilton brand hotel was missing or lacking. You do NOT get the Hilton experience at this hotel. I'm a HHonors Gold member and have stayed in Hiltons across the US and the world and this was not what I expected. Here's what you get when you stay at the Doubtree Suites in Washington DC ... 1) you will not be greated when you come and go 2) expect to wait a half hour in the middle of the night for a key to your room because the front desk staff does not make you a key nor have a master to to readily get you in your room (this happened to us) 3) expect to get put into a ground level floor when you are a women traveling with a child even though you asked to be put into a higher floor for safety concerns (your concerns will not be acknowledged) 4) expect a non-working toilet 4) expect a kitche that is not functional. No oven and one small pot to use on the burner 5) expect mediocre housecleaning 6) expect an extremely small pool 7) expect very limited dining options in the area 8) do not expect assistance from the hotel staff (they did not know the difference between Georgetown and George Washington Universities (but other guests were helpful in getting us around) 9) expect popcorn ceilings in your room 10) expect a bed where you roll to the middle (not upgraded beds like you get in most Hilton hotels). This hotel does not meet Hilton standards and the Hilton corporation should come take a stay to see this. We asked for the General Manager to contact us and he never did! We posted on the HHonors Facebook page and was told to expect an email (which we never got). We were extremely disappointed and never got any satisfaction. Do not stay here!!!