Rude staff, upgraded but more like tying to polish a turd. Would not stay again.
We recently stayed 3 nights at the knickerbocker for my bf birthhday. When we checked in it was obvious what was true about the rude service at this hotel on this site and hotels.com. The front desk girl argued with me about the internet service that was part of our package thru orbitz. Refused to give it to us and said it was $10/day! Seriously!!
The bell man are a joke. We entered the hotel atleast 50 times and they would either be texting or ignore us all together. My boyfriend always had to open the door for me or help hold for others holding bags. Never a "hello" or "have a nice day"...the Drake is about 15 steps up the road and those door men always smiled or said hello.
The room was clean, but SUPER SMALL and very inconvenient for women.
1-there is a rain shower on the ceiling of the shower. It dumps water on your head so if you don't want to wash your hair you end up using a "wand" that was the size of a candy bar to shower.
2-One hanging light to do your hair/makeup. And it is off center??
3-The sliding door to the bathroom is made of the thinest paper with several gaps. So you are doing your business in the open....gross.
The last thing to be aware is the hotel has a sign that they will hold $75/night on your credit card for 72 HOURS after you check out. Why would it take this long to refund the money to my cc? Esp if I did not buy anything from the minibar??
I would go to chicago again, but stay at the marriiott or the sofitel which are in better locations than this hotel. Not a 4 star anything....