Frustrating and Disappointing... No Lounge
I am a Marriott Gold Elite. What I do not like is the bait and switch. I made a reservation for March 9, 10 and 11, 2012 at the Marriott Metro. I went on the Marriott web site to make a reservation and wanted a room on the concierge level and access to the lounge with breakfast and light hor d'oeuvres in the evenings. The web site stated this hotel had a concierge level so I booked a room even though my meeting was at the Grand Hyatt next door. What I found out at the hotel was the concierge lounge as closed on the weekends. The hotel did not upgrade my room and did not offer me breakfast since the lounge was closed. Why have elite status and be loyal to Marriott if on the weekends nothing happens. At the Hilton, where I'm a Diamond elite, if the lounge is closed, they will give you breakfast in the restaurant. At this Marriott the room were not dirty but not actually clean either. The service was poor. One of the reasons to stay at these hotels is for the service and the amenities that you get as an elite member. i experienced neither of these at this Marriott. I wish they would put this on their website so that I could make an informed decision. I would not have stayed at this hotel if I knew the lounge was closed. I would have stayed at the Hyatt. I feel I was taking advantage of, no one at the hotel wanted to deal with my concerns.