Worst Hotel stay of my life
I booked my room through Hotwire (apparently a no no with this property) as a getaway for me and my spouse. After booking my room I called the Hotel to confirm that I had requested a Deluxe King, I was told that no I was not getting a Deluxe King but rather a Standard King, I was disappointed but figured at least I was getting a King room.
Upon arrival in Fort Worth we did not check in to the Hotel until after the Rodeo as the Rodeo began at 2PM. After the Rodeo we went to check in and get ready for our dinner reservation which were at 7PM. Upon check in I was told that I had a Double Queen room… now, that I was not happy about and tried to explain to the young lady that even though I had booked through Hotwire, I had called the hotel itself to confirm my room. I was told by the young lady that there were no King rooms available and again told that because I booked through a 3rd party there was nothing she could do. I am not an unreasonable person and I do not like to cause I scene, I never raised my voice nor was I rude in anyway but I did want to make my point that I was very disappointed. At that time another lady who was checking someone else in reached over to where I was standing at the counter, slapped her hand down on the counter in front of me and practically yelled at me “Sir, you booked through a 3rd party and if you have a complaint you need to contact the third party”. 
When we got to our room we immediately noticed a foul odor in the room. The odor in the room was just the beginning. I did take a few pictures that are attached but unfortunately I only had my phone to take pictures which does not have a flash so this is all I have. 
The carpet was filthy, so much so that we would not walk barefoot on it. The toilet (as you can see in the picture) had not been cleaned and multiple items were broken. However this is nothing compared to the fact that the room we were placed in should not be a guest room at all but rather used for storage or something. The room is directly off the elevators (I can’t help but think we were placed there on purpose) and the walls in the hotel are paper thin. We got NO REST at all as we stayed on a Saturday night and the Elevators ran all night. Ding Ding Ding Ding all night, doors open and close none stop, people talking sounded as if they were standing next to my bed and yelling at me. Now I understand that you cannot control the elevator traffic but again, no guest should EVER be placed in that room. It should be taken off of list of rooms completely. As for the walls being paper thin , I almost expected this from reading past reviews of this property but never did I dream that I would hear from both rooms on either side of us every time a toilet flushed, a shower ran, a TV turned on or someone speaking in a normal voice coming through the walls.
I already knew from my experience at check in that calling the front desk to complain would be out of the question.. we suffered through it and check out the very first thing the next morning (not our plan at all, we had brunch reservations but cancelled them) we wanted out of there ASAP. Had I not had drinks at dinner we would have driven back to Dallas that night.
Upon check out is when I did voice my complaints and again was told that because I booked through a 3rd party there was nothing to be done. The young lady asked me if I was a ”Preferred Starwood Guest” (which was kind of a joke) I told her "no" that I was not so her offer was to make me one and give me some “star points” but that was really all she could do… my thought was ok… this trip was a bust but I will take whatever I can get… Now this is a joke because guess what…. I have gone online and created an account with SPG.com with the number she gave me but do I have any points? NO I do not.
Needless to say…. The fun romantic getaway I planned for my spouse and I was ruined completely by this hotel and staff