Worst customer service ever!!!!!
Nestled away in the south loop was what i thought to be a charming mansion which housed 11 rooms. Very boutique was my first thought and although the room was very nice the service was atrotious!!! I have never encountered such neglent staff. I was first promised an early accommodation for breakfast which i was not given. Breakfast at 930, really! If you are traveling on business or have any place to be in the morning don't count of breakfast at this bnb. Secondly the website i went through blatantly lied about the cancellation policy of this place. You don't get a full refund unless you cancel 6 months in advance! That should be illegal to have that kind of policy. I spoke to the manger on the last day and she heard my complaints very calmly and said she would be in contact, but she never emailed, called, or bothered to send a receipt for the charges of this "luxury room". The only way i knew i was charged was from my bank account. I get a receipt from McDonalds, the nail shop, you think if being charges over 900 dollars, someone would bother to send a bloody receipt. I travelled on business so I do need the receipt Clearly these people are not very professional so they would find it difficult to fathom the concept of a receipt.