Pretty Mediocre
I stayed in a fireplace suite last January. All in all I had an average experience. The hotel shuttle was either out of service or unavailable and the one time it was sent to pick me up, it picked up someone else and I was left waiting in the cold until I called and they said they had already picked me up. Fortunately they at least covered the cost of the cab back. The room was pretty chilly even with the fireplace on. Staff was average friendly, but for a supposed luxury hotel, I would expect better customer service. I don't think I'd recommend this hotel to others.