I will never stay at a W ever again....
I work for a large corporation and was essentially told I must stay at the W while I was in Manhattan for work. 
Here are my basic issues....
Was treated with no respect at all, which surprised me since the base room was nearly 430 bucks...
The TV was broken
The "Style" people are instrusive. They walked into my room 3 times in 5 days. If you don't know....the Style people are just the Hotel Staff/Maids who clean the rooms. They walked right in without knocking. Unbelievable. Additionally most dont speak english. 
The place is more like a club than a hotel with all of the rudest people I have ever met. Hotel Staff and guests alike. 
Drinks are insanely expensive...14 bucks for a shot of Jameson. (a whole bottle costs 30$) - What is that? 
They seem to be totally unable to actually send a receipt to me via email. I have called, left messages and even sent email. Its been 2.5 weeks now. NOTHING. Wow
Here's the meat
I booked my travel with my corprorate card
I provided my personal card for incidentals. 
On the 3rd day of my week stay they billed my personal card for the entire room
Why on the 3rd day? I have no idea. Why my personal card? No idea. 
Then.....this is where it gets fun. I confronted the Manager with this issue. He was kind and offered to comp me one night stay. I agreed and was appreciative. 
Then when I went to checkout I noticed that they had not done as they said they would. The billed me for all of the nights. 
I spoke to the manager again (a different one this time) and was told that the previous manager was unavailable and that she would not honor what I was told. 
PISSED OFF at this point. They would not honor their word - they would not even contact the manager to confirm even though I had his name. 
I will never stay in a W ever again. The stay was not worth the $ and being treated like this....its a wonder they have ANYONE willing to stay with them. 
Terrible Experience.....and this was for a LARGE Corporation! What do you think they do to individuals?