Great Service
I see a lot of mixed emotions for this hotel. I Stay at Marriotts quite often and have quite a sample set to compare hotels and same-brand differences. As all marriotts; FFI meets all the brand standars, Great bed, comfortable, Flat screen tv's with HD, FREE internet that is surprisingly fast with no lag to stream videos, good lighting, two phones in the room (one at the desk and the other at the bed side), never failed with the wake up calls, and available power sockets where i need them. things that go beyond the brand standard is the swimming pool area, the business centre, the great breakfast, and a welcoming lobby with a very professional and friendly staff (free detergent for laundry as well ;) ). Keeping in mind that this is a FFI and not a full service Marriott, i don't see many things that would set the two apart in terms of service and guest appreciation. One of the things i have noticed is that it is often compared to with the FFI and CY at mag mile - the midway area is sure enough not as classy but if you are choosing this location it is probably because of the airport close by, or commute to other cities like indy and suburbs of chicago, or you hate traffic. With the area kept as an exemption, the minute you drive into the compound of the 9 hotels you are in a different world, there are security guards patrolling the area in white fords, there are golf carts that are driving around with engineers, so it feels like you are in a campus with great resources. I actually happened to walk out of the campus, and sure enough it is not as pleasent as the MAG mile, but that comparison is unjust to me, after a 10 min walk, there is a mall with target, walmart, popeyes and other great food options. 
of all the FFI's that i have stayed in, this one stands out as it meets all of my requirements (i am also using the TV as an external monitor to my laptop - a feature that is not widely accepted by hotels yet). 
The customer service is remarkable, the FD staff is helpful, pleasant, and very professional to know what they are doing. 
The overall service, the quality of the room, and the home away from home feeling all get 5*'s from me! 
Kudos to the Staff onsite.