great location, great staff, great hotel
My sisters and I stayed for 4 nights in a grand view room. The view was okay, not as good as we expected because it did over look a giant parking structure, but other than that it was pretty good. The staff were very friendly and helpful. We had actually booked the room for April but we had a change in plans and needed to push our trip back, they were very accommodating and gave us no hassles about switching dates, which was a huge relief. The hotel is also in a great location! We were able to walk almost everywhere we needed to go, Broadway, 5th Ave shopping, Bryant Park, Central Park, Terminal 5, and there are subway entrances all around. We will definitely stay here the next time come back to New York.