Platinum SPG not coming back.
Out check-in was marred by Kevin. He tried to tell me he had "upgraded me to a Mega room. 
I pressed for my Platinum Suite upgrade. He stalled and made up some BS about "nothing" being available. That's odd I said, "you have Studio Suites, Fantastic Suites, even a Marvelous Suite and Wow Suite, because I checked online out on the sidewalk before we walked in the door." I had also called the hotel the week previous and inquired which specific suites are given to Platinum's when they are available, I knew the Studio's and Fantastic Suites are the Platinum upgrades, so don't play games with me and tell me you "upgraded" me to a Mega room. I even asked if the Mega was a suite and you admitted it was not. 
So Kevin, you only get one chance at making a first impression. And this wasn't going so well.
 You then stated I would need to wait because there was absolutely "nothing" available. I took your bluff and said we would be happy to have a drink in the bar, since you had sent us away previously because nothing was cleaned. After some ruminations with the computer screen and a phone call you put me in room 346, a low floor fronting the hotel on Lexington. Nice, nothing like a little street noise to make for a pleasant stay. Then when I handed him our luggage claim checks he asks if I want them brought to the room or would rather carry them. I'm not sure if anyone has ever asked me that question before in an upscale hotel.
Internet was not working in the room and an operator named Raj put me through to an online internet help desk. They confirmed it wasn't working but they would get it working and call me back within 10 minutes. They called back and got my iPad connected. Then it failed again and dropped my connection. I called the operator again and a woman told me she would have maintenance come to the room. They never came. Now it's 4 pm. I checked in at 3 pm and I'm royally ticked off. I called the operator and got Raj again. He's not sure who I talked too, but asks maintenance if they could check the wireless on the 3rd floor. 
I was able to connect my laptop and the internet worked, but at a snails pace. My iPad continued to attempt to connect and if it did it would promptly drop me. The hardwired internet connection was the slowest connection and download speeds of any hotel I have been in this year. For a business traveler a poor internet connection is the kiss of death.
I paid $199 for a Sunday night stay and I got exactly what I paid for. I should have stayed downtown at the new W or at W Times Square. Also, the Times Square Westin is actually lovely. This didn't cut it. The service was appalling. Staff completely and utterly indifferent No one, even called to see later if the internet issue had been resolved. 
The next morning I had to call when I was emailed a folio showing a charge for water. The gal said she would take it off my folio but a new folio was not emailed. 
 All in all a terrible stay. The W is surrounded by good hotels. The Intercontinental Barclay, the Waldorf Astoria, the Marriott, a Hyatt down the street.