A lot to be desired
Front desk staff are not very pleasant. Not 1 of the 2 ladies who manned the front desk ever smiled nor greeted us. We got there early (due to time change and also different time zone) and it felt like we were a bother. Room service staff was very nice, bellhop was friendly. Cleaning ladies though do not speak a word of English and we found it difficult to communicate with them when all we wanted were towels to be changed. The room layout was nice but needs some work (paint chipping off, mold/mildew in bathroom). There were signs that indicated they are currently in the process of renovating so we did not mind those details so much. We also asked for directions to Louis Vuitton and ended up going on a scavenger hunt to find it. Had to ask the FedEx guy to find it after walking up and down Michigan Avenue 2x! Upon our checkout, 1 of the 2 front desk staff was there chatting with the valet staff in Spanish. My wife took care of the final bill, they proceeded to converse, stopped both looked at my wife then continued their conversation in Spanish. That was RUDE and UNPROFESSIONAL. Lastly for a pet friendly hotel, they do not have an area to take your pets to so they can do their "business"