Major Disappointment
I agree totally with the review by NyGami; we found all the positives are true and the negatives!We selected this hotel through a travel agent because we wanted the extra space for our teenage daughter; so a suite sounded brilliant rather than the more expensive two rooms at other hotels. I have to say the travel agent had not used the hotel before so it was not their fault we all believed the publicity on the web site.We checked the web site for the hotel before we booked and were very iimpressed with the luxury boutique headlines and pictures.
My goodness were we disappointed; yes a central location but a backpackers hostel just behind the hotel and a massage parlour too! The lobby was small and grubby, all they seemed interested in was the credit card going behind the desk and it didn't improve when we got to our suite. It was pokey, dirty, worn out, very dusty and in places quite disgusting. There were numerous stains that you really did not want to see; my daughter wa convinced the stains on her pull out bed were blood and I have to say she was probably right. I had to clean parts of the bathroom before we could use it; the taps leaked and the ironing board on the back of the bathroom door was a rusty antique but not in a nice way. Most of the furniture was chipped and broken; the suite doors swung dangerously off their hinges when you tried to close them. There was half an old wardrobe space for three adults. The two bathrobes in the wardrobe smelt and were so worn you could see through them. We had to switch the old decrepit fridge off at night to be able to sleep (it was in the bedside cabinet)
I will not go on; I assure you I could. We did not let the hotel spoil our holiday and San Francisco was great (except for the major homeless problem) We spent as little time in the hotel as possible. Unless this hotel has a major overhaul do not go there and do not believe the old images on the website. The staff were very polite and helpful and it is not their fault they are working in a hotel where the management obviously do not care about anythinmg but the money!