Impersonal hotel.
Stayed one night at this huge Times Square hotel with my family for a treat that turned in to a disaster.The room was nothing to get excited about and the bathroom was small and tired.We had an indecent in the terrible elevators where my daughter hurt her arm badly after the doors closed with her in between.Marriott says the doors were in proper working order and you should not to stop them by sticking a hand into the door,we told them no hands were stuck in the doors, they just closed on her. She then passed out as it went down very quickly.She was treated by loss prevention who put her arm in a sling.Our weekend was somewhat spoilt by her being in pain and its still giving her trouble almost 6 weeks later. No one bothered to ask how she was and we felt badly let down by Marriott. We have been loyal platinum members for years but after this we wont bother staying with them in the future. If you stay there be warned the elevators are horrible.