Best Western Executive isn't "best" anything
Let's see...We checked into the Best Western Executive as part of the Blackball Ferry package. The hotel was old with carpet stains and looked to be under some kind of construction - the baseboards were missing, walls were grungy, etc. We asked at the front desk for transportation to and from Safeco field to watch the Mariner's game (the Mariners won by the way). We were informed that we could take a shuttle from the hotel and to call for a pick up on our way back. After the game, we walked back to the drop off location and called the phone number provided. We were rudely informed to 'Take a Taxi'!!! I called the number from a different phone and the jerk who answered it said that the company I reached wasn't there and he hung up. I verified that I had indeed called the correct number and was by now truly ticked off. Thank goodness for the kind driver from the Travel Lodge (where we will be staying when we come back to Seattle) who said that she would drop us off at the hotel for half the price for getting to the game. I reported the issue back at the front desk (the jerk who apparently answered the phone was there). I told them that 'I wasn't amused at being deserted in Seattle at 10:30 at night by their 'shuttle service'. The staff ignored me so I am giving my review here and will also be sending a letter to the company because this behaviour is NOT acceptable. I will also be advising everyone I know to NOT staying at this hotel but to try the Travel Lodge; apparently they have a grasp of good service. Bad on you Best Western - very bad!!! Oh, and the room was also very noisy - not the other customers, just the building itself.