This Place is a Dump
I stayed at this property with friends for a girls' weekend on March 23-25, 2012. Interestingly (similar to another review), we had reserved a room with 2 double beds but when we arrived, we were told they only had a king room available and we were charged $35 for a roll-away. Both the king bed and roll-away mattresses were beyond dated and uncomfortable. Bedding and blankets were horribly old, worn, and scratchy. The surfaces in the room were covered with thick dust...I left a message in the dust for the housekeeping staff! A request for extra pillows and blankets required 3 phone calls to the front desk and they arrived 90 minutes later (after midnight when I was already in bed). 
In reading previous reviews, I saw the phone # and contact information for the Director of Operations, Nick Katinos,so I emailed him. He never responded which made me laugh a little since the responses here make it sound like he really cares. I can't say I was surprised.
The positive reviews really stun me...perhaps they have 2 vastly different categories of rooms?
There are lots of other options in Chicago so I'd never waste money at this place again.