What would have been a good stay marred by a few incidents
We booked through hot wire for our 7 year anniversary and were actually very excited to get a decent room for a good price. When we got there, the room looked a bit outdated and the wallpaper in the bathroom was peeling pretty badly.We aren't picky though so we didn't care much for that, what we did care for was the fact that we had no towels at all in the bathroom. Not even one for the floor. I called the front desk and they said they were fully booked so they actually ran out of towels. I'm just saying that this place is a resort and should be well stocked with at least basic amenities. we didn't get towels until the last night of our stay and i still needed to request them. Our toilet also overflowed and when we called to have someone unclog i9t, it took them more than an hour to get there (i ended up allowing the maintenance people to access the room while we went out for our dinner because it was getting late). the overflowing water also made it to the carpet and we didn't have any towels to try to block it so i had to use a pair of jeans i had to try to keep it from the carpet. but the worst part of the whole trip was on the last night we came back from our day ready to pack up so we could leave the next morning. We come to find out that our keys no longer work on the doors. I go to the front desk and ask them why my keys don't work and they tell me that i was registered under another room, not the one we had been staying in for three days prior. I also over hear them say that they allowed someone to check into my room and actually go in there. Lucky for us, whoever came into our room decided to leave everything untouched so nothing was stolen but still i dont like the fact that they didn't even double check to see who was staying in the room and they also almost gave me the keys to the room the other man was staying so we could move our stuff to that room. So in a nutshell they (or the computer) registered us under a different room for our last night and allowed someone to check into our room. Then instead of seeing if the other person who checked into the room was moved to another room because all of our belongings were still in our room, they told us we had to move all of our stuff out of our original room and into the new room which they gave the other person. It was very frustrating. The good thing is they did comp our parking and a few of the staff were nice, it just seemed that some of them weren't very attentive. May give this place another shot but most likely wont be very soon