Bedroom nice, Bathroom bad.
Never having stayed in the Galleria area before, I was very confused by the two Westin's essentially on the same block. Yes, there are two. The Westin Oaks Galleria and The Westin at the Galleria. The Westin at The Galleria has better reviews by and large than The Westin Oaks. I thought I was making reservations at The Westin Galleria but in fact was booking at the other Westin. My transportation from the airport was even confused by it all. 
Staff at The Westin Oaks was very friendly and seemed responsive to my needs. I complained about smoking on my floor within the first 24 hours and the problem was addressed. This is a non smoking property but I never would have known that when I checked in-the smoke smell in the hallways was very thick. 
One advantage of this property is the elevator system-one hardly has to ever wait for an elevator and the elevators don't stop at every floor on the way up or down. 
My bedroom was spacious and clean for the most part. Mattress seemed brand new and very comfortable. Linens on bed were high quality. Nice views of Post Oak area and beyond. 
And then there was the bathroom. I was in room 1708, by the way because I read other reviews of water issues and the manager wanted to know which room the guest was in. I reported one of the problems when it occurred. A repair man came up after 30 minutes claiming that someone above me must have overfilled the tub. Hah! Just looking at the bathroom ceiling when I checked in, was evidence that there has been chronic water problems in the ceiling. The tiles were covered with furry stuff and corroding. Large spaces between ceiling tiles. What happened was water pouring in great quantities, including pieces of the ceiling from the 18th floor bathroom above me into the bathtub. Lucky for me that I was not in the bathtub when this happened. By the time the repair man arrived the water had stopped. I can't imagine this would be very healthy. 
But there was another issue with the bathroom and that was the very hot water in the toilet. Every time I went to the bathroom it was like a sauna on my bottom. I didn't see steam rising up but it sure felt like it and one time I thought I had been burned. I am not kidding about this. I think I could have roasted marshmallows over the john! It was very disconcerting. I never put my hand in the water because I thought I would freak out. The toilet storage tank was even hot to the touch. 
When you turn on the water in a bathtub it usually runs cold and turns warmer the further you turn the handle. With this bathtub it was the opposite. It starts out hot and turns cold the further you turn the handle.
The wallpaper in the bathroom was stained and dirty-one area could have possibly been blood stains. Look behind the painting hanging over the toilet.
So what's the deal with even renting out rooms in this condition? Does the Hotel hope to get lucky and hope the guests won't make a fuss? Does the front desk think that guests of a certain age will just suck it up? I should have asked to change rooms but sometimes the hassle of packing everything up & moving is just overwhelming. Plus I was not in the room that much. 
I would have had a beautiful stay if it were not for this issue. It was a major issue. Because of my experience here, I will think twice before I even book at another Westin.