Luxury Hotel with garage views
This was my first time staying at the W, we usually stay at the Fairmont, but had heard much about it and thought we'd try something "newer". We checked in at 11:30 AM and were grateful to get a room at that hour, however, we were told it was the last one and a garage view, so not much choice other than to accept. Also told there would be some compensation for this. Apart from the ugly view, there were lights in the garage that the blinds did not block out during the night. At 10 PM we returned to the room and still no word of the comp so I called the "any time" line. Was told there could be free internet or a free movie, but talked them into free morning coffee instead since that was more useful to us. So I was OK until we checked out and I was told there was a breakfast charge on the bill. We also found the place to be very dark and somewhat "worn" in appearance on the hotel floor. They did a good job to check you in and out fast though in spite of the lobby being shockful of people (it's very small, and a tight entrance/exit). All in all the staff was friendly and the bed was comfortable, just not what I would call luxurious, and it is never nice to have to "request" compensation for what is under par and then have to decline the charge upon check out. Takes the edge off the gesture...probably back to Fairmont or the Grand Hyatt next time.