disappointing
I had wanted to stay in a mandarin hotel for a long time, so I was excited when I booked it in DC. Having been a long time Four Seasons guest I have high standards, but with high prices should come high standards-- or so I thought. The mandarin DC lacks attention to detail to say the least. Poor service and poorly cleaned rooms should not be what I get when I am paying $600 per night. We checked in late on a friday night to a suite and when we arrived it did not have a half bath as we had been told. We called to ask the front desk and they informed us that none of the executive suites had half baths, even though the website claims that all of this type of room does. The front desk made us feel like we were stupid and had made a mistake when in fact we later found out this type of room did exist and we moved into it. All was well until we came back to our new room at 6:00 PM and no one had come to clean our room even though there should have already been both housekeeping and turn down service. We called and 20 minutes later they sent up an angry maid who told us many time that our room should not have been her responsibility. Also, our first room, a "water view executive suite" was much more a front row view of two large freeways. Many other little things that definitely built upon each other. I will give the hotel that they have a beautiful spa, the rooms are lovely and the tai pan floor is very nice. It seems to be a business hotel and for that purpose it would be great, but for a luxury vacation hotel as it is portrayed, it fails. There are some staff members who are fantastic and this hotel would do well to teach some of this courtesy to their other employees. Four Seasons-- or anything else-- next time I go to DC.