So bad I had to write my first review
I travel weekly for business, and this trip was for pleasure. I selected the hotel with no particular high expectations, a few friends and I were meeting in Chicago from a few different cities to celebrate a birthday. Everything was fine at check it. Upon checkout, my rate was DOUBLE from what my confirmation email from marriott.com provided me. I call the desk just thinking it is a simple mistake and it will get fixed. Front desk person could not fix it, so she informs me the manager will be contacted. The manager calls me back in my room to inform me that it was their mistake, the apologized but were not going to fix the rate. They told me I should have been informed at check in, but they did not, they apologized for that as well. They still were not going to fix my rate. This was the most unethical practice I have ever seen, I cancelled my return reservation for this hotel for a few days later and will be staying across the street.