Don't Waste Your Money
I love San Antonio and I have stayed several times but this place is unbelievably ridiculous - in a bad way. You have to have a key card to access the elevators. You CAN'T access the riverwalk (by elevator) after 11pm. You can't even go outside to the pool after 10pm. Most places won't let you swim after 10 (which I'll never understand) but I was there 3 days and never even saw the pool. The rooms are way overpriced and don't believe there website where it says balconies. There's not even one!!! Oh, I take that back, they have inside balconies overlooking the ballroom (which is pointless). And the food - disgusting - on the breakfast menu you have your choice of BRISKET or ROTISSERIE CHICKEN for breakfast??? No plain bacon and eggs. And of course the food is obscenely overpriced. The staff were snobby and rude and had a "better than you" attitude. I wasn't impressed with the location - our room was allegedly an Alamo view room but I couldn't see anything but rooftops and since the elevated won't let you go to the riverwalk after 11 I had to walk around the entire hotel and one area on the side had some sketchy characters hanging around. All the other hotels I stayed in on the riverwalk don't tell you when you can and can't go outside. I also had to wait 30 minutes to check in and out and they tried to charge me extra fee for checking out late while I had been standing in line. No impressed with this place at all. There are several great hotels on the riverwalk that have great atmosphere and service - this is not one of them.