4th of July Disaster
I made a reservation here so that my partner, who is seriously ill, could enjoy the fireworks. The fireworks view could not have been better.....the hotel experience was nothing short of awful....The reservation process to ensure a river view room was absurd....you generally cannot talk with the hotel directly to make reservations...We ended up on the 17th floor... the Club Floor, which comes with the Club Room amenities. It took 3 sets of keys to be able to finally get access.
If you want coffee, that is available, and need creamer...hope you don't want simply a non=flavored one...they don't have them....and when questioned...was told...I don't know...I don't think we've ever had just a plain creamer.
The wait for dinner for the Trellis room was ridiculous...and the food awful...we did get a break on the cost...but that didn't off-set the 2 days of suffering with vomiting after eating the wonderful meal.
Ultimately I did wind up getting a break on the room cost...but I didn't go there for breaks on anything...the purpose was to ensure that my partner had a wonderful 4th of July experience, and an Hyatt Regency Experience....we wound up with a wonderful Firework experience,...and a less than a Motel 6 Lodging experience....for a Hyatt....this stay was disgusting and anything but acceptable.