Great Location, Beautiful Building Appalling Service The Worst Restaurant. .
I realize that the Hilton Palmer House is a huge hotel but I have to say it was collectively the worst hotel experience I have ever had. Upon arriving around 11:30PM we found no one around when we drove up. No one to give us instructions as to where the car went, help us with luggage etc. So I had to leave my younger female friend alone with the car while I wandered around the massive lobby trying to find someone who could help us. Finally I found someone at the front desk who was too busy talking to someone else behind the front desk to even acknowledge my presence. Finally they found a valet to come and get the car and take it away. I mentioned that I had paid for the parking package and they assured me we would not be charged. we finally got our luggage upstairs and decided we would sleep in and have breakfast in the room in the morning. Unlike most hotels where you hang the card outside the door and someone picks it up over night we were told to call ext 21 and order directly. Extension 21 never answered. It left me on hold saying someone would get to my call as soon as they were available. After 20 min I hung up, tried several more times and fell asleep. DO NOT wander into the restaurant downstairs. It was the worst dining experience of my life and I spent the entire day staying close to a toilet. The eggs we ordered took over 45 minutes to arrive (no the restaurant was not that busy) and when we finally did get our order the eggs were raw. Our fritata was liquid and disgusting. The fruit that they brought us to placate us while we waited for new eggs tasted like straw. The coffee was cold. It was all disgusting and the worst. Upon checking out the next day we were charged for valet and therefore had to line up with everyone else checking out to get our bill fixed, we essentially lost the morning in Chicago dealing with the inadequacies of the Palmer House Hotel. The whole experience was terrible. Don't go there. There are too many other beautiful hotels in Chicago that deserve your business.