Watch yourselves, death possible
When we checked in everything went surprisingly smoothly, we were given a key card for room 327 – non-smoking, bay view, 2 double beds (and it was written on our paperwork). We were concerned about which "bay front" room we would get, the front-front or the back-front (separate building). We got the "front-front" which is what we thought we should get. All of those concerns turned out to be minor compared to what happened next. You know when you have the felling something bad should have already happened but it didn’t and you are waiting for the axe to fall… I was following up the family from behind with the luggage, and my wife and kids entered room 327, and a half naked man jumped out at them (the room was occupied/registered to another guest) - all screamed, we're lucky he didn't have a gun. Hurrying away and back down to the front desk we asked about the lapse in security and why our room had a person in it, the person serving us just shrugged it off as if it wasn't a big deal and said mistakes happen. She said our room should have been room 325 and not 327. "If room 325 is occupied we will make your stay free" was the last thing she said to us as we departed for our possibly unoccupied room. BIG SECURITY ISSUES - who is going to enter your room? Used to be you would want to be careful of the maids! What kind security does one have when strangers are given room keys to other patron's rooms? That complaint fell on deaf ears at this hotel. Sadly, we had to carry our valuables with us as we went out across the street to look around and eat – wondering who might come and go in our room in the meantime. Second issue: room 325 has only one bed - and we are two adults and two kids (as noted on the reservation) and paid for 2 double beds - what were they thinking? Paperwork said 2, we were all at the front desk. Wife and kids feeling unsafe and still shaking from the occupied room encounter, we decided to leave and return home early after staying for 3 hours. When we mentioned we were leaving, the front desk didn't even ask why. Customer service is a zero at this hotel. And to top it off we missed the biggest fireworks fiasco San Diego ever had - all of them exploded simultaneously! Nothing good can come of this hotel - even if you think your stay was fine, how many people were given access to your room when you were away? No accountability, no security, no peace of mind.