DON'T KEEP THEIR PROMISE
My wife and I showed up for a reservation and the reception wouldn't let us check in with just my ID because my wife forgot her ID at home. She promises that Cecil hotel wouldn't charge “no show” fee through booking.com. Yet! they did. I contacted their book keeping department and again promised to talk to the reception that night and will call me back. Never did. I called the book keeping department, left message and no reply. How can they do business if they can’t keep their words!!!