Nice hotel
We love this location. It's near restaurants that we frequent and overlooks the Chicago River. The rooms are large and comfortable. The beds are exceptional. The staff was the friendliest that I've seen in recent memory. A couple of negatives. I called the valet station prior to leaving our room in an effort to minimize our wait time. When I got to the valet station about ten minutes later, our ticket hadn't even been pulled yet. We waited 35 minutes total from the time that I first called until the car was delivered. Not a good way to end our stay. My folio was emailed to me and I noticed an "honor bar" charge that didn't seem right. I sent an email to the hotel asking for clarification. It took 8 days for someone to respond. Turns out I was charged in error. The was the second stay in a row at this hotel that I was inappropriately charged for the honor bar.