Disappointment
I made the reservation at the sanctuary after reading all the great reviews, however it did not meet the expectations. I had been in NYC usually stayed at intercontinental which I think is a better choice. First of all, the room we got was extremely small just beneath the rooftop lounge. I complain and I was transfer to an upgraded suit, which I appreciate since the room was bigger and nicer. However the street noise was terrible. The hotel has a noise problemI suffer from allergies and I asked for my room to be purify and they did the fist night but after that It never was done again I asked every morning but my allergies got worst and worst. I asked to speak to housekeeping directly but they do not an extension available, first time I have been in a hotel that the guest do not have access to housekeeping. Also, when you asked for slipper or any other toiletry they do not have any, strange for a 4 star hotel. The breakfast is a disappointment, i would not call the three items available a breakfast. Also the restaurant at the rooftop is very poor and very expensive. I asked a pasta with shrimps it only had three shrimps which had been cut in peaces. However the waiters and staff were pleasant and nice. The hotel assets are great location and great front desk staff. I appreciate to have been upgrade to a deluxe suite free of charge.