Will never go to a holiday inn again!
I have never felt the need to write a trip adviser review until now. I stayed at this location for only 1 night and I promise you I will never ever go to another Holiday Inn again. So upon getting there, I had the hardest time parking, which I some what expected as it is New York, after my friend ended up parking for me I went in the hotel. I asked the front desk girl who checked me in if I could park where I was, her response to me was "well you'll have to move eventually but you're only here one night so don't stress about it". The check in process was easy and the girl was friendly. When she asked for a credit card in case of incidentals, she neglected to mention that they would be doing a authorization on the account, and I gave her my debit card. The room was clean and pretty, lacked any form of a view but that was tolerable. My friends and I left to go explore the city, on the way out I noticed there had been a shift change and a younger looking man was now at the front desk, at the time arguing with a women about her reservation. Me noticing that he was not being very friendly and not helping her at all. We left for a few hours, went out to eat and such, and when I finally came back to the room, I had several missed calls from my boy friend back home saying that we where in the negative in our bank account and that the hotel had taken $100.00 from the account. I instantly called down to the front desk explaining that I had booked threw orbit and therefore had paid for everything in advance, and that if the charge wasn't removed I would be charge from my bank. The gentlemen on the phone told me to come down. I of course did, and was simply disgusted with the service I received. First he tried telling me that in my confirmation email it states that they do a authorization , I have re-read the email from ORBITZ several times and it says nothing about that. After letting him know that I personally work at a hotel and we have people sign a paper stating that we are going to a authorization on their account, and that if they use a debit card it can take 7 - 10 days to get back, I told him that I was upset that the staff here neglected to inform me. He tried then saying every hotel does it, which is frankly a CROCK, I stayed at several hotels in the past week since this was a road trip for me and my friend, and NO other hotel did a authorization on my account. In the end he told me that he could reverse it if I had another credit card or gave him cash, which I had neither of. I had been gone a week, traveling with my friend and this was literally our last nights stay before going home. I'm only 19 and therefore have 1 other credit card which was already maxed out from our trip, not that the gentlemen cared about any of this at all. After trying my other card and it getting rejected he looked at me and goes "so what are you going to do about it". I smiled and said I would call my bank and try to fix it, with the full intention of calling and speaking to his manager in the morning and hoping to maybe get some actual customer service! I did call and ask to speak to a manager in the morning, explained that my bank was charging me not only $32 a day for being in the negative but also $32 per transaction I did while in the negative and that this was the only money I had left and I had to eat and drive all the way back to NH and was going to have to continue to spend money he basically told me that same thing the other guy did and didn't try to help me at all. They pinned it on me saying that they make sure people know and that even if the reverse that charge it will not go threw for a couple of days. I finally hung up the phone giving up on this place and clearly there lack of service, nobody offered anything!! No compensation, no help, no nothing. To top it off after leaving and going on a walk around the city again, the hotel called the police on me and received a parking ticket for $115! How covenant is that! I am now over $400 in the negative because of this incident and still have received NO help from this rude, un-caring hotel. I end with warning, if you like being treated horribly and told that it's your fault for the hotels lack of communication you'll love it, otherwise please spend a extra $20 and go elsewhere, really your on a vacation for a reason, not to be screwed!