CREDIT CARD LOST
I lost my credit card a day before my trip to Houston, Texas. When I discovered that it was lost, I was really upset, but I knew I could immediately cancel it and replace it, so that was not a problem. The problem was, I had already booked a room at the Crowne Plaza Houston - Brookhollow with the card I lost and I would need the same credit card to check into the hotel. I didn't know what to do!!! I called the hotel and told them my dilema. At first I was told that I really needed that card because they needed it to secure it for any incidentals that may occur and without it I couldn't stay. I panicked! Well, Crystal, a hotel Representative, helped me to resolve this dilema in a very courteous, professional, and compassionate manner. Without me going into all the details, all I can say is this young lady went above and beyond to assist me and she should be commended for this. Keep up the good work Crystal!!! I would recommend this hotel to anyone because of people like you working here and it's a beautiful and comfortable.