poor customer service
Too bad. The hotel location was great for our purposes. The rooms were clean and spacious enough. BUT the staff was so cold and abrupt, it just turned the whole experience on its head. How about a smile, folks? And then there was the extra charge to our credit card for something they claim was taken from the mini-bar. We took nothing. In the same cold manner we experienced while there, the woman told us that she could not tell us what, exactly, the charge was for. She transferred me to the restaurant manager who was not available. Turning this place into a nice experience would cost the management nothing but the time it takes to make sure that the few interactions experienced by guests while checking in and out are accompanied by pleasant, inviting staff. The money on your paychecks comes from us-- how about a smile?!