Try Somewhere Else
If they had just not fought me on the free breakfast, I probably would have just moved on unhappily and not bothered to write this review. This is an old hotel, so I was ready for the small room and postage stamp sized bathroom; no problem. What I was not prepared for was how God-awful the customer service is at this hotel, how dirty and dingy the room was, and the drunks screaming in the hallway at 3am which the hotel did nothing about. As I said, I was highly irritated, but I would have probably sulked away with my mouth shut, had it not been for 2 incidents which just topped off the whole experience. I booked online and went down to pick up my free breakfast vouchers (supposed to get free breakfast when you book online). My pal at the front desk refused to honor the special because I didn't click the right spot or some such nonsense. I probably could have kept fighting it, made a stink and got the free breakfast, but I don't beg. I make enough money to buy my own breakfast, but that's not the point, is it? Second, as I am checking out after my second night, my wife gets cornered by one of the lobby attendants and chastised for about 5 minutes because we had used one of the baggage carts to bring down our luggage. Seriously? Let me tell you how bad these guys are: This is the first hotel I have stayed in where the bellmen stand inside and watch you struggle with the door and your luggage and don't move to help. We stood around for 10 minutes waiting for someone to help us with our bags, but the attendants were nowhere to be found (which is why we took a cart and loaded it ourselves). To then find one of these idiots lecturing your wife when you walk back over from the front desk was enough to make my blood boil! I have stayed in many hotels in my 30 years, ranging from Motel Sixes in small towns to 5 star resort hotels in Lisbon, Rio, and New York. This was, without question the most angry I have ever been about a hotel experience. I have a proposition for management: Please contact me and I will be happy to come in and spend a few days as a consultant. I myself am a business manager, and could easily correct many of your glaringly obvious problems.