Poor Conditions poor Service from Joy [--] Regional Director
Requested and was charged for a non smoking room. Once off the elevator the hallway was filled with smoke. The entire second floor had a smoke odor. Asked to change room / floor but were sold out. My son has asthma and smoke is a trigger for an asthma attack. Nathan sprayed the hall with a can of "Smoke Out", he even gave me the can to use myself. Went and bought an air purifier at Home Depot. There was a cloud at the end of the hallway filled with smoke. I even wet towels and placed on either side of door. Middle of the night my son had an attack. Went to the emergency room for several hours. Returned to hotel and wanted to check out early. All rooms were sold out in the area for months as the Mopar Nationals car event that we were attending was that weekend. Monica [--] said we would not have to pay for the night that we spent in the hospital but owed for the first night. I thought that was un-acceptable. She then contacted Joy [--] General Manager / Regional Director for Quality Inn & Suites about credit for the one night. Joy said I owed for both nights, wow what empathy and customer service from management. I traveled over one thousand miles each way to attend this once a year event, the 32nd annual Mopar Nationals and had to leave early because of the poor conditions of this hotel. I was not the only one that complained of all the smoke there. Upon gathering my personal items I noticed an empty can of Skoals Smokeless Tobacco and a soft drink lid on the floor on the side of the bed. Find another hotel or sleep in your car before staying at this place. Travelers and Mopar car people you have been warned!