Terrible Management/General Manager
Stayed at this property for a two bank event April 24-26 (two nights). Upon returning home I noticed my bank account was charged for a third night. Called and no management available. Wrote letter to property May 7 disputing charge and asked fro a written repsonse. Disputed charge with my bank June 14. July 2 my bank upheld the fraudulent charge (I assume because the hotel indicated it was a valid charge). July 2 spoke with the Controller. He apologized for error and assured me I would receive credit that evening. July 3 received voicemail from Scott (General Manager). July 5 called back and no manager on duty and Scott (GM) is off until July 9. The Controller acknowledged the error. The charged me for a no show on April 24. I was there. The clerk that checked me in spelled my name wrong (even though they were looking at my drivers license), thus triggering the no show charge. No big deal. Just fix it! Never, ever had a problem at an Embassy Suites property. What a nightmare.