What a nightmare
Booked a trip to New York for my partners birthday. After an exhausting flight arrived at Hotel 91. The woman on reception was the most bad mannered woman I have ever met in my life. Very rude and insincere. We got our room keys and I thought things were looking up - then the whole room felt like it was shaking. The deafening roars of the subway were so over powering that I immediately dropped the bags and went down to reception for another room. We were told that there was no other room available until three that day or.. we could have a room with NO WINDOW?! We went for something to eat and came back at three o clock. We were so exhausted at this stage after travelling that we fell asleep on the couch. I woke up just after four to be told by my 'friend' at reception that the room wasn't ready yet. Two hours went by when I heard the manager say that the room was ready for us hours ago to the receptionist. Her response - 'I forgot'. We got our keys and made our way up the stairs again with all our bags . Minutes later I was back down at the desk as this room was ten times worse - you could almost touch the subway as it went by. I demanded a full refund and booked another Hotel which was absolutely wonderful for the same price. The worst Hotel / reception staff I have ever come accross. AVOID - at all costs !