A traumatic night.
This is the worst experience in my life in a hotel. When I booked this room I expected microwave, fridge etc. It was nothing that I had paid for. They put me in a handicapped room which I didn't ask for or pay for on expedia. Come to find out Microtel considers a handicapped room as a regular room. Then I went to take a shower and the shower head flew off where it was hanging above my head and it hit me on the top of the head. I ended up with a headache and dizziness. On inspection of the holder for the shower head I saw the left part of the holder was previously broken off so of course the water pressure threw it off when I was showering. I took pictures. The night staff did nothing but look at it and write a note for the morning staff. I requested to speak to the manager when he got in. He came to the room and said it was a handicapped room and it was hooked on the side hook and I said no it wasn't. It was hooked on metal looking shower head holder. The manager went to take it off the hook and the other side broke off right there. He argued with me saying it was a handicapped room and I kept telling him I was not told it was handicapped when I booked it and it is not what I paid for. I went to the front desk and asked for an insurance accident form and he told me they don't have any and the insurance company was closed. They took my info and that's all. No refund. Partial or otherwise. No empathy what so ever. What kind of a manager argues with a customer? I will never go to a Microtel again! Unsafe conditions.