terrible
First of all i had a king suite with the hot tub when i entered the room the door wasnt working properly and the toilet would not flush properly. I went to the front desk to let the clerk know what issues i had with the room and she was very nice and said that she would contact maintenace and have those issues repaired and that she talk to the GM which was given us a 20percent discount off the room for our inconvenience which i felt was fair so we were about the pay the clerk and then in come Mr. Dennis the maintenace supv. came to front desk and told the clerk real loud that room 104 was LYING in which we were standing at the front desk when he made the statement he said the people staying in room 104 and that aint nothing wrong with that room. My sister and I was still standing at the counter and i responded to him and let him know that no we were not lying and those issues were correct he continued to say that we were lying he became loud with me and begin to argue with me saying that i wasnt talking to you and that this is my day off and i can care less about your issues at this time things had gotten so out of hand that i begin argueing back with him telling him that he was very unprofessional and is this how Holiday Inn Express treat there guest at this time the other manager came around and begin asking us what was wrong and i begin to tell her that i felt very insulted and i didnt appreciate how i was being treated by Mr. Dennis. I feel GM you should not have this person working for you if he is going to be rude to your guest and just him being unprofesstional will make you lose business im very upset about my experience there and i wanted you to know about my stay there at your hotel. I was here to go to my daughter PV Homecoming game and was very hurt by Mr. Dennis actions.