Staff is rude
Place has really gone downhill. Stayed one night and spoke with TWO separate clerks. One skinny tall guy and one short angry looking guy: They were rude, condescending, and unpleasant, which is a shame because when my wife and I stayed there last year we had the best manager ever- A big guy named Brian who took care of us like we were family! Helped with our bags without being asked. Extra pillows? No problem. Blankets? Sure! Help with the tv? You betcha! Even the housekeeper agreed with us how much she loved the guy the next morning as we were leaving for Sea World!!!
The new people are terrible. The tall skinny punk refused to help with our bags, and the short angry guy wouldn't even let us come through the lobby when it was pouring down rain. We had to walk around the side of the building and got soaked! Place must be under new, and worse, management.
*Brian, if you happen to read this, reply which hotel you're at now. We will go there next time!!!! lol*