Horrible Service for UMMC patient & family
If your using this hotel as a place to stay before, during or after a family member's procedure at UMMC DON'T. The staff were disorganized, flustered and curt. No follow up when I asked them to call, Completely stressed myself and family member having major surgery out. Booked 2 rooms got in at late morning, his room was not ready until 7:15 at night. WTH. The rooms were adequate and the cleaning crew was wonderful but front desk staff appeared not to have a clue and came across as not to care or with false sincerity.