Needs More Than Simple TLC
This is by far the most disgusting Embassy Suites I have stayed in. The place is horrible. I went to my room with my family and stepped no farther into the room than by the sofa. A gagging smell of urine overwhelmed me. I called the desk and the clerk offered to have engineering come up. "No you won't. You will find me another room immediately and I trust you will NOT sell this room to anyone else until the couch is thoroughly cleaned." While I did not give the clerk much choice, he did come to meet us with a new room key and wanted me to follow him to the original room to check on the smell. Nope, I am tired and going to my new room that I hope (fingers crossed) is better. Well it did not smell like urine but I have a list of problems: bugs on the bathroom wall, dirt along all floor boards and vents, couch visibly dirty, old and torn, ottoman leg gone, carpet sticky, hard floor slippery, etc etc. Whirlpool hot but no jets and the pool was freezing. The final insult was trying to open the shampoo and realizing it was used before and not replaced!! Are you kidding me Hilton?? I gave the manager fair warning that I would be writing my review with very strong language. I am also sending a report to Hilton directly. In the mean time, I cannot suggest strongly enough to go somewhere else.