Travelers Beware!
We stayed at this property a year ago and had a very nice stay... however, we were very disappointed this time. I don't know what has happened in one year, but it is not even like the same hotel! We were planning to stay for a week, but Instead stayed for only one night. When we first walked into the King suite, there was an overpowering, flowery smell. Obviously, air freshener that was masking something else. When setting up my computer, I noticed that the desk was broken. I immediately called the front desk and spoke with Nikita to report the problem. She offered to move us to another room, as the maintenance man was already gone for the day. At the time, that was the only problem I was aware of and I declined the offer to move us. She assured me the desk would be replaced the following morning. Later in the evening, my husband and I both noticed that there was a very strong smell of dog urine, coming from the carpet in the corner, by the desk. It was late so we decided it would be better for us to take Nikita up on her offer to move us to to another room the next morning. When I removed the white socks I had been wearing all evening, because my feet were cold, I noticed the bottoms of the socks were filthy! I had been walking on the carpet in the room and well, I found out it was obviously dirty. Yuck! The following morning, Nikita was back at the front desk and after relaying all of the problems we had encountered with the room she offered to move us right away. She was very kind and apologetic... very professional. My husband had to leave early for work, so I was the one to take care of packing everything up and moving it... and I decided that I would have breakfast first. Well... I never had breakfast. Instead, I had an unfortunate incident with the lady who was working in the kitchen/dining room during breakfast. There was a problem with one of the waffle makers and my waffle stuck to the iron, top and bottom, and it was a mess! I was apologetic and embarrassed... and asked for her help. Instead of helping me, she began to yell at me that I had overfilled the iron! There were others in the dining area, who witnessed this spectacle. We have been staying at La Quinta Inns all over the country, for more than three years and I've made waffles at nearly all of them. I certainly do know how to operate a waffle iron and am sure it was not overfilled. Nikita, at the front desk, also witnessed the upheaval and even offered to make a waffle for me... but, no longer hungry, I just wanted to get out of there! I was so embarrassed and upset that I went back to the room and began to pack immediately. I called my husband and told him we needed to make other arrangements for accommodations. He was furious when I told him what happened. The manager, Gina, who was not there when this happened, called me shortly afterward in the room as I was packing. She apologized and asked if there was anything she could do to make us happy. I appreciated that... but it was already too late. I'm hoping the lady who spoke to me so rudely is given some instruction in hospitality and customer service. I also hope they either replace that waffle iron or they spray it with cooking spray. I'd hate for this to happen to someone else!
There are only two good things I can say about this hotel property.... Nikita at the front desk and the king bed. I remembered how comfortable the bed was when we stayed here last year and was really looking forward to being here for a week. With that being said... we would not recommend this property to anyone.... and we will never, ever be back.