Disappointing
My husband and I were celebrating our wedding anniversary. With five children and four grandchildren we were not in the position to afford a luxurious Boston Hotel but I never expected a Ramada to be so worn down! The front desk and housekeeping personnel were very friendly but I am not sure proper training was given to them. Check in was listed to be 3:00. We arrived early so we went next door to get a bite to eat. We returned to the hotel 11/2 hour later. We were asked if we had a preference of floors. We reponded to say, First. We were told there was one room available. We were given our keys and found our room. The room was located in an enclosed hallway which needed a good vaccuming. Our stay was for 3 nights and it was never cleaned. We inspected our room to find that there was no toilet paper, two towels, the carpet was stained and coming up from the floor. There was a coffee maker but no regular coffee packets.The ironing board cover was burned and ripped. Our key was very difficult to maneuver. Twice my husband needed assistance to open the door. The air conditioner was so loud that we opted not to use it at night! We asked about the exercise room and received the answer that the Ramada does not have one on premise as advertised. We would have to walk to the Comfort Inn to use the excercise facility. In the morning, the hospitality staff member filled the egg service tray with a baggie full of a yellow substance and chopped it in front of us. Not so appetizing!! The hotel offers a shuttle service which was convenient to get to the "T" but the drivers could have been more friendly. The hotel is very near to the JFK Museum.Obviously the Phillips Family has a monopoly on Morrissay Blvd. It's a shame they are not properly maintaining the facilities