Lost charme
I have stayed at the Biltmore during a congress in Los Angeles. The interior in the lobby looks like an old grand hotel and to some extend promissing. My room was alright, but neither the bed-light, nor the safe worked. However, the housekeeping was exceptional friendly. A big compliment to this side. A bit dissapointing was the breakfast buffett in the cellar coffee shop in the morning. Could be much better and has definitely more the charme of a 3-star hotel. 
In my bill at departure the w-lan for laptop and iphone use was double charged, wich I found pretty strange. However after I complained the receptionist said, that they take it off, when people complain. Well?! 
Altogether, this hotel has great capacities, but needs some improvements.