very very average and unmotivated rude staff
This is intended for the GM, Mr Trovato some rectification may come of it all.
well we arrived at midnight after a tortureous flight from Sydney - some nearly 24 hours. Tired we checked in with an unfriendly and rude girl. No one assisted us with our bags or bothered about anything. We discovered that the safe did not work so they sent someone up to confirm that we were not lying. Security arrived and said we should ask for a new room with a safe, so we did. The next morning we asked for our new room and guess what the front desk had no record of anything and were inferring we had made it all up - again very rude. we were offered the safe boxes at the reception though -most inconvenient as whenever we needed to access it we were in the presence of others overlooking us.
On another day we were waiting for a cab the doorman did not even bother to ask if we were OK - standing like shags on rocks we hailed our own taxis. I asked the doorman why he never asked if we were ok for a cab when he had asked others ( i wondered were we not important enough looking or something like that) another very sarcastic reply came our way -totally unimpressive.
All staff seem to be tarred with the same brush unfriendly uncarring and scarcastic - is it a cultural thing - is it because they are all so unhappy is it they lack serious customer service skills and appropriate training. Why do the staff work there ?
I had at 7.55am one morning gone to see the concierge and was told to go away as he was not open - he opened at 8am - all i asked him was where was there a starbucks to which he replied that his computer was not turned on to check it out - oh please
The hotel itself goes on its name i would say it needs work and a serious upgrade pictures will be posted so you can see for yourself.
the location is good and the bar is vibrant the restaurants around the area are great and reviews will follow 
i would give this hotel a barely 3 star rating dont stay here if you like a warm friendly atmosphere with good service