Only a good hotel to use for Universal,Nothing else.
After our fantastic experience at the Hilton Anaheim we was let down by the Hilton Universal City, The Hotel looks great from the outside but very old fashioned from the inside, We are Hilton Honours guests so we went to the check in and was greeted by an unfriendly member of staff who didnt seem interested in anything we had to say also we wasnt asked if we wanted our bags taken to our room even though there was two bell staff who was talking amongst themselves which seemed to be with all the staff, I emailed the hotel regarding a room on a higher floor with a universal studios view which we got but the room was tiny and old fashioned.
Everytime we walked passed reception or any other member of staff, they didnt even say hello or have a smile on there face, and all seemed to be very grumpy, This Hotel has a great location which is quite close to Universal Studios and City Walk but nothing else,City Walk is very expensive for what it is and one evening we took a walk to see if there was anything else nearby, we took a walk down the very steep hill to a not a very welcoming area, so we walked straight back up the steep hill back to the hotel to get the car to drive to burbank which is quite confusing if you dont have gps.
There is better hotels out there and this hotel isnt in the best area and there isnt alot to do apart from Universal and City Walk so i would suggest to stay elsewhere, as this Hotel is very expensive for what you get!