Stay away from the Hyatt Regency Century Plaza!
Stay away from the Hyatt Regency Century Plaza! As leisure travelers and expecting a 4 star accommodation, this Hotel knows nothing about customer service or satisfaction! We couldn’t believe the poor food quality, service and the nickel and dime every breath you take. Nothing is free, not even the Wi-Fi. The room was dirty, smelly and the mattress was like a 1950’s pull-out. No sound isolation. You hear the street traffic, taxis drivers’ language. We valet the 1st day, but they took 50 minutes to bring it to us (at $46 per day). We parked in the back “public” parking and were charged $28 every time we left the lot. (They even charged us 4 x for one day at $112). Our room service was late, the food way overpriced and inedible. When we complained, they said they would send food replacement. This NEVER arrived, but still charged. We had a do not disturb sign on our 4 day stay, & were bothered daily by the cleaning staff. I would NEVER stay or recommend this Hotel to my worst enemy! Stay away if you enjoy a nice Hotel.