SUPER RUDE!!!!
One thing for sure, I will never stay in this hotel!!!! The software is fairly ok, but the front desk staff is atrocious! What the management needs to do is to change the entire lethargic and completely ignorant staff; The manager, I think his name was Robi or Robert or Robie was enormously unpleasant and perfectly oblivious about my concerns in regards to AC. The night before, I came down to talk to FD. It was 2am and I couldn't sleep because the room was freezing. The front desk agent was texting on the phone for almost a minute before even noticing me. But that was nothing to Robi who was supermely rude, the next day! How do these people get a job??? Stay away from these people!!!