Do not stay at this hotel
The hotel has a great location considering its proximity to Union Square, the retail streets and business district. However, the service is horrible (but perhaps I have just been spoiled by service at Fairmont, Ritz Carlton and even Sheraton and Westin hotels). Checking in (even at 10 pm at night) took forever. The Hilton Honors check in line was even longer than the regular line. The check in staff looked so miserable that they didn't want to be there. The service at this hotel is atrocious partly because the staff is either overworked or overwhelmed by the number of hotel guests. When one asks for a shaving foam instead of a razor, one gets a razor instead of shaving cream. When one asks for the sheets and pillowcases to be changed, the entire room is neglected. It's unfortunate that we had to stay here this time, but we will definitely be staying somewhere else in the future.