Westin Downtown Indianapolis: Thanks John at the Front Desk
Hi, this is a great hotel. John at the Front Desk provided great service to our family (We parked in the wrong garage, he fixed that; we needed a larger room, he found us a suite with a view). I couldn't find my Starwood number, he let me stay in the line anyway:). The room was fabulous; soft beds; very nice lobby. Also, it was my first time using hotwire and the rate was fabulous. It was an emergency trip & I only booked 3 hours before arriving. I know technology provides integrated systems between all providers, but there are many horror stories about rates not being honored or other snafus. This wasn't the case. Tip: Our Navigation system didn't have the correct directions once we got to downtown Indy. We went around the 'very long block' a few times before finally finding the street that led us to the Westin. Everything else was fab: Thanks John at FD. Thanks: A.O. from chicago.