Great Service, Wonderful Hotel
We just arrived home from a wonderful weekend in New York visiting our daughter and celebrating my birthday. We were greeted upon arrival by Hector Rivera in Guest Services. When I inquired as to the availability of a room with two double beds, Hector checked, but apologetically replied there weren't any available. When he learned it was my birthday, he upgraded our room to a suite and sent up a bottle of wine. What a way to begin our stay!
My husband has been a Marriott Rewards member for some time, and over the years we have stayed in many different Marriott properties. We have never received the level of service that was provided to us this weekend. Hector's thoughtful, professional approach set the tone for our stay.