Would not return...
My husband is currently deployed with the US Army and he was able to return home to me for a single weekend so I booked a room at Kyoto because I thought it would be a great fit. I booked the daycation package and wrote the staff a comment when I reserved it through your online reservation site that I really need this to be a special stay..and pre-thank them for making sure all is ready to go. We arrived at the hotel around 3:30pm and when I began to check in they said they had booked us a room with 2 queen beds and had no record of the daycation package purchased. I showed them my confirmation email on my phone and they said they didnt have any record of it in their files and asked if I could email it to them. Upset since I had planned the package as a surprise my husband used my phone to email it to 3 different addresses the check-in agent asked him to. When we got to our room we set our things down and heard music blaring loudly from another area of the hotel, there was a wedding going on outside in the garden and we were not able to go through the Japanese gardens as a party was in process. I booked this hotel since his family owns an architectural landscaping firm and I thought he'd enjoy seeing it...we could not even take a look outside. We walked to dinner nearby and later returned to the hotel to order up the champagne included in the package and rent our movie also. When we tried to order the staff said they had no record of it in their computers still so we were charged separately until they said it showed up and they could process a refund. His flight the following morning was at 8:40 am from LAX so we woke up at 6am hoping to get ready and check out. When we were checking out I noticed that we were charged for a movie and when I brought this up to the girl at the check out desk she said shed review the order and make sure that she took it off. We left and I dropped him off at LAX for another 9 months away...when I checked my credit card statement it appears that I was charged twice for our stay-both in different amounts. I will be calling the hotel tomorrow to talk to them about this. Terrible stay, we did not even receive a portion of what I booked and I will not be seeing my husband again for a long time. I couldn't have been more disappointed and regret spending the few moments I have with him at your establishment.