What a Joke
I booked this hote for my spouse for two nights with the points that I have earned staying at various Country Inn and Suites. The second morning, a maid walked in on him without knocking which wasn't a big deal but common sense and basic hotel training about knocking first would be a could practice. Secondly, when checking out of the hotel the person (probably the hotel manager) accused him of smoking in the room. My husband has never smoked a day in his life and was offended by even being asked. There were no apologies. I contacted the cooperatate office two weeks ago and was informed they would contact the hotel and cooperate would get back to me regarding my complaint. Two weeks later and no reply from cooperate. I hope you do not stay at this hotel while in Jacksonville and for that matter a Country Inn and Suites. Marriott treats people with respect, has a better bed, cleaner rooms, staff that are intellegent and a much more pleasant stay. Remember I always stayed at Country Inn and Suites until this bad experience and not even cooperate gives a hoot about business. April 2012