Room reserved not available at check-in.
I booked on-line months in advance for a room with two beds. On arrival, I was told the two-bed rooms were all taken in the morning. I was offered a room with a bed and pull out couch, but declined. Got the impression that they overbook and would not go to another La Quinta hotel again.
Also my friend left earrings on the night table when we left. She called the hotel back from our next destination, and was told no one found any earrings. She told them that they have a thief working for them, because she knows they were there.