Holiday Inn at Beacon Hill is No Holiday
Arrived @ 2:40 pm only to be told by unfriendly Anna that our room wasn't ready yet as she gave us our room keys & breakfast coupons. No problem, gave her my cell # asked her to call when room was ready & headed to the bar for a cold one. 2 & 1/2 hours later went back only to hear Tony apologize & tell us the room has been ready & gave me coupons to go online & upgrade my priority club rewards to make up for Anna. Next morning, due to remodeling we find out breakfast was in corner of front lobby scraping bottom of bowl for unripened melon, toast & ice cold hard boiled eggs but for $4 you can have a hot breakfast, which we were later informed by our friend the night clerk Tony who once again apologized for everyone else's mistakes. Oops, forgot to mention that the housekeeper on our floor instructed us to go to the 15th floor for breakfast, where we found a buffet of scrambled eggs, sausage, bacon, toast, bagels, juice etc but that was for some company function & not hotel guests. Our last night we got back late from Salem so we bought cheese, salami & crackers from Whole Foods along with some wine & our leftovers from a previous dinner & relaxed in our room. When I asked Cindy at the front desk if we could use a microwave just to heat up our food, she informed me that I could either take my food back to Whole Foods to reheat or she would have a bellhop bring a microwave to our room for free. 1 1/2 hours later Paul arrives at our room lugging a microwave. Seems to me it would have been a lot easier for me to pop it in their microwave for 2 minutes. And housekeeping never actually vaccumed the floor just changed the wet towels out and made the bed. For $300 a night you would think they could upgrade from the 1 pack of regular coffee or 1 pack of decaf coffee with 2 prepackaged condiments of a small napkin, 2 packets of sugar, 1 packet of pink artificial sweetener, 1 packet powdered non-dairy creamer and a red stirrer, the skimpy 1 oz. no name brand toiletries, the 1980's blow dryers, provide a hot breakfast, have friendly honest staff that actually honor their words or decrease their rates to match their level of service.