friendly and customer service oriented staff make the difference
Stayed April 29 to May 5 with family for one week vacation in New York. Had read the previous reviews on Tripadvisor which were very good. Did not disappoint. Stayed on the 12th floor. Upon check in, we had two queens that were too soft ( have a bad back) and front desk kindly moved us to another room, where beds were more firm. Hotel is very well managed, have committed staff, and this is why they consistently are rated very well. Location is very central to theatres, times square, walkable to central park ( 15 min), empire state building (15 min). Grayline sight seeing bus across the street, as well as Bikram Yoga NYC. Restaurants in times square are so so, but concierge was very helpful in guiding you to restaurants in Hell's Kitchen and nearby. Would come back again.