Very Disappointing
Due to my line of work, I've checked in to a number of hotels throughout the last couple of years, I don't hold high exceptions just a cozy place to lay my head at night and a nice warm shower. This hotel didn't even meet that! At the first glance (online photos) I was blown away, it seemed cool, trendy and different; I wanted to try something different for once being that this was a personal trip not a business trip. When I arrived it was FAR from what I expected, except for the lobby that was nice, the rooms were made for individuals 5'0" tall the beds are small (two can’t fit comfortably) but the worst part of all came later that night, when I tried to set my A.C I noticed hot air kept blowing out (no option to change to cold) I called to ask how to change this option. I was told that the hotel runs a centralized A.C system, meaning if it’s cold outside the heating option is automatically set or vise-versa if it’s hot out the Cold/cool option is selected automatically. I asked how would that benefit me being that I'm not outside, I'm in my room with the doors shut. I explained that the heat from the A.C filled my room, the desk clerk then advised me to open my sliding door! This was unreal and wrong in so many ways, not only would I have the night life of this city flowing into my room but I would also be placed in unsafe conditions being that I shared a balcony with the individuals next door, how was I to know if the individual whom shared my balcony were not felons or mentally ill. If that wasn’t enough not only was I checked out by mistake 3 days before I had to go but upon returning home I realized that they placed a hold of $200 on my card I specifically asked about the hold amount when handing the gentlemen at the front desk my card, which he calmly stated $50. I wasn’t affected by this lie but I feel whoever decides to book with this hotel regardless of my review knows the true hold amount so ETF may be avoided.