Unprofessional staff; not optimal for visiting downtown Seattle
The hotel is located in a relatively quiet and picturesque area near the airport about 20km from downtown. I knew this when I booked, but the hotel advertised a free shuttle that connected to light rail for easy connection to downtown so thought I'd give it a try. I was planning to visit some microbreweries as part of my sightseeing so didn't want to drive.
The night before my planned trip to downtown the front desk staff informed me that shuttles leave every 30 minutes and it's important to book far in advance as they are often full. I duly booked a seat and arrived at the designated departure point 5 minutes prior to the scheduled departure time. The valet confirmed that I was at the right place but 20 minutes later the shuttle still hadn't arrived. 
When I went inside to enquire about alternative means of getting into town, the front desk staff told me that since I was the only person booked on that shuttle they had canceled the departure. She then told me it was my fault I missed the shuttle because I should have come inside to try and find the driver rather than waiting at the front of the hotel. I think blaming guests for problems is highly unprofessional, particular when I had done nothing more than follow the instructions provided by another staff member the night before. 
I drove into town, meaning I had to skip sampling the local beers I had read so much about but the rude and unprofessional conduct of the staff left a particularly sour taste.