Terrible Front Desk Stay Away
As A Platinum IHG member for 5 years this is the first time I had to write a negative review for one of there properties. Upon check in the front desk people acted is if I disrupted there gossip time I get better service and help with my questions at the Best Western in the UP. The previous night I called in my reservation since I was using a corporate rate, when I checked in the girl said they could not do the rate I was told and charged me with a rate almost $30 more. The shower also had soap residue on the soap holder in the shower. There was no water from 3pm to 6pm, the girl said it was due to the city shutting the water down for work. The fact was the plumbers were outside my room fixing a leaky pipe which is no big deal except she lied. Overall a decent room just poor service probably the worst I have seen after 130 nights on the road last year alone, On top of all this they did not give me any points for my stay. So the next time if I have the option of this Crowne Plaza or Motel 6 I am going for Motel 6.