I don't see the 4 stars....
Spent 4 nights here for business. Room was OK, not amazing. The cleaning staff threw away a large number of receipts I had put aside for my expense report BUT left 2 plastic bags from the local CVS on the floor the entire week I was there. They also left a lot to offer in room cleanliness - my bathroom counter always had spots on it and I never got the same amount of towels. One day I didn't get any full-size towels and after the 1st day I never got another floor-mat towel for getting out of the shower onto the old and dated tile... How do you overlook that? There is nowhere near enough drawer space either. I like to unpack when I arrive and had to live out of my suitcase and pile clothes on the table. 
Staff was VERY rude. I was never greeted when I arrived or left. Check in was some guy just mumbling under his breath. 
Bartenders are HORRIBLE. No one in that hotel knows how to make an Old Fashioned? One bartender put vermouth in it and when I asked him why he said that's how you do it. I told him he made a Manhattan and not an Old Fashioned and his exact words "O well, I'm sure you'll like it" - I didn't. But he never came back over to check on me so I was forced to choke it down. 
Bellhops were horrible - how do you not have cabs ready at dinner time? I had to cough multiple times to get the guy to even look up from his cell phone. He then went back inside and said he'd called a cab when there was a line of cabs on the corner of the block. I pointed this out to him and he walked about 15 ft. towards them, yelled "Hey Cab" when no one responded he just looked and me and shrugged - the cabs were ~150 ft. away. I finally just walked over there myself and got in a cab. 
The only thing that moves this up from a 1 to a 2 is that the beds were super comfortable and it's in a great location.