Disappointed +++++
The room was very shabby - metal coffee table was rusty - bathroom basin was cracked - shower tiles were cracked - bathroom air vent clogged with dust +++. Very noisy - I could hear doors slamming, TV & voices from other rooms. No tea / coffee making facilities. No room in the fridge for guests to store drinks etc - it is jammed packed with over-priced drinks & snacks. No cold drinks available for purchase in the gift shop - guests either have to purchase from the room fridge or go out to purchase! I paid over $2000.00 for 6 nights / 5 days - this did not include internet broadband or wifi in guest room - this was an additional expense - this surely could be included in the the tarriff!!! as it is in most other hotels! Very loud music played in the foyer area which I thought was very intrusive - especially at 6.30am breakfast! Concierge often not available & when he was - most unhelpful. I was advised by the concierge & desk staff that a taxi would be $75 -80 to JFK - luckily I read a review & discovered that this was for a Black Cab - Yellow Cabs are only $40.00!! The hotel staff tried +++ to direct me to a Black Cab as I departed the hotel - I hailed a Yellow Cab - much to the disgust of the porter! Room service was OK. I would not recommend this hotel.