Don't waste your money
There are so many lovely 4 star hotels in Manhattan with great guest service, up-to-date rooms and fantastic amenities. The Empire Hotel is not one of them. If you want a lovely hotel with four star quality, look elsewhere. I have traveled into Manhattan on too many occasions to count, and this hotel was the absolute worst. I felt it was important to let you all know that the best part of this hotel is the location, but there are so many other hotels in the area to choose from, so do your research and read other reviews on this hotel and spend your money elsewhere! Rooms are tiny and outdated, the walls are paper thin, and the front desk could care less about any issues you may have. Customer service is just plain horrible.