Excellent location, excellent staff, but horrible hotel
I stayed at the Edison hotel on 7/27-7/30. I have mixed feelings about the hotel. 
First the pros: The location of the hotel is excellent, in Times Square, near the theaters and the red stairs. Since our arrival, the service is excellent. From the bellman, to the check in personnel, all do their best to help and please you. 
When I check out, I forgot my camera (with the photos of my two weeks road trip) over the bed. I called at 5:00AM to notify the hotel. They transfer me to security. I explained the situation and they told me that they will verify my room and keep my camera. An hour later I called back and they told me they already had my camera in the security area; they explained me the process to send it back to me, and asked for my information to send it back. The same day, the security manager sent me an email asking for my confirmation for the shipping charges. A couple of days after I received my camera in Puerto Rico. Thomas Chestnaro, the security manager, was super attentive!! He managed the situation in an outstanding way, and for my complete satisfaction.
Now the cons: The room was horrible. The carpet in the aisles and the room was dated and dirty. The sheets of the beds were old and ugly. The bathroom had an awkward design. The toilet almost block the access to the bathroom. When you open the bathroom door, you trip into the toilet. There was no space in the bathroom to hang the towels nor to put your toiletteries. The tub and the tiles had lime. The tub was clogged and kept the water used by my husband and two girls. When they cleaned the room, they only emptied the tub, just to be filled again when we took the next shower. The beds were uncomfortable. You could feel the springs of the mattresses. There were electric or phone cables exposed in one corner of the room. The air conditioner was super noisy. The hotel only have one ice machine on floor 2 for the whole hotel. Unless you went to pick ice at 3am, you will not find any ice. I definitively will no go back to this hotel. There are better hotels nearby for the same or better price.