Stay 3 nights, get billed for 3 nights 3 times
As a Royal Ambassador member of the IC hotel chain, I stay more than my share of time in hotels scattered around the world. And those of us that get to experience the high and low ends of a hotel chains properties know that you cannot expect Four Seasons service at Motel 6 prices.
But one can expect the normal things to be done correctly. When one returns to the hotel after a hard days work after 5PM, one should not return to a room that has not been serviced by housekeeping. And one calls the front desk to inquire why, one should not be treated rudely by the staff.
The rooms are outdated, the elevators are rickety and small, and their can be quite a hike from the front desk to your room. But those issues are designated to be addressed in a hotel makeover. Again, one cannot expect the Four Seasons.
But one can expect honesty from the staff, and my interaction with the staff lead me to question their veracity.
After leaving I examined my AMEX bill which had three separate charges for the three nights of my stay, additional billing of over $700. I sent a letter to the new General Manager who never responded to me. I made multiple calls to Sabrina Germany to resolve the issue and she assured me a credit had been issued. While Ms. Germany was certainly courteous, no credit was ever issued according to the staff at AMEX.
I stayed at another IC property the following week and they GM called me over a $10 billing mistake. One would think a much larger error would have the GM on the phone trying to resolve the issue.
So if you decide to stay at the Airport Holiday Inn, understand it is closer to a Motel 6 than the Four Season (to be expected) but by all means triple check your bill before you leave, and when you get home.