dirty rooms, disinterested staff
the location of this hotel is pretty good (close to the train, safe neighborhood) but that is the only good thing I can say about this place. When we got to our room, we were disappointed to find that one wall of the room was actually a window (floor to ceiling) with a curtain over it. Not safe, in this day and age. The bathroom was very dark, and dirty. There was a curly black hair on the supposedly clean towels and a huge ball hair in the corner of the bathroom floor. if the cleaning staff missed that, it is hard to believe the room was cleaned at all. 
We had to ask the front desk staff for help with directions a few times and they always seemed less than interested in helping us. We stood at the desk for several minutes waiting for the man behind the counter to acknowledge out presence while he chatted with another staff person. There is no way he could have not seen us, as we were standing 2 feet in front of him. 
I'm not sure if the hong kong cafe is owned by the hotel, or is a separate business, but the hotel and restaurant are connected through the lobby. We ate breakfast there once, because the prices were reasonable. The waitress was rude and the food was terrible (the "cheese omelette" is a burnt lump of egg with a slice of american cheese melted on top). For $2.50, I got a small cup of coffee that tasted like instant coffee and was never refilled. The waitress got into a dispute with the table next to us over the bill. She seemed to not possess any customer service skills, and continued to argue with the customers for several minutes, even telling them they would have to 'give back" the ham they had eaten, but which they claimed to not have ordered and didn't want to pay for.