Average
When we entered our room we found it wasn't clean. It was very small, the window didn't lock, and looked out onto a run down shady looking street. We called the front desk and were promptly moved to a much better room. It was noisy, which I have found in most big cities such as Chicago, Toronto etc. I slept with earplugs and was fine. The first night there we asked where we could find a market for fruits and vegetables. We proceeded to walk in the night. After about 2 blocks we realized the neighbourhood is less than desirable. Many homeless people and just rough looking people in general. If you can get past that it's only a few blocks to Union Square where you can shop til you drop. I found the staff to be friendly (unlike a lot of the other reviews). If you are on a budget this is a decent place to stay. Be careful of the restaurant in the hotel. An omelette ran us $12 plus more for extra ingredients.