Why 4, 5 stars 1? Just 2 stars for me :(
The world known hotel chains, the one in Times Square NY is not much I liked. 
First, location ,location, location, that's why I did NOT like. There are many other hotels in other areas that easy to access, because of in the middle of Times Square, too crowded for blocks away in the morning to the late night, nothing is wrong with tourists but I hoped stay away from this area (the company booked this hotel, it was not my decision).
Second, too big anyway, even go to front desk, you need to go up from the street level, and then walk to guest room elevator, and elevator does not have security, meaning anybody can access to guest room levels, just complicated with weak security for $270/night hotel, don't you think ?
Third, attitude, management, I wanted to print my boarding pass for my flight on next day, so that I called to "guest assistance", I asked how can I print my boarding pass ? The operator hold my phone without saying anything and transferred to someone, and then same thing, and then the person #3 said I need to go the business center to do that, and she said I have to pay for using the BC ! I'm not staying at one of popular hotel for business people, and that's all you can do ? Again, this is not a cheap hotel, okay ? I complained for it, and this lady did transfer to the manager named Mr. Ibanez. Fortunately, this person did right thing finally, he asked me to send an email to him with the boarding pass in pdf, I did so and approximately 30 minutes later, one of employee delivered a hard copy of my boarding pass to my room :)
Finally, the room was not bad but nothing special except very nice Manhattan view from 29th floor, my room was typical Crown Plaza without refrigerator in the hot summer in NY, a nice big bed but I don't like this high bed flame, is that necessary this much high ? 
Anyway, I will definitely NOT come back this hotel, there are some cheaper and better hotels in Manhattan.