Convenient location - if have car - terrible hotel service
We stayed in the "Bay Tower," which is a separate building, around the corner about 1/2 mile from the main building. The Bay Tower used to be a Ramada...and still looks like it. We were unable to check in early, were told they put a pending on our room to clean first, so we could check in after flying for 8 hours, and would call us. They never called, so we checked in at 2:50 pm, only to be given a room we did not choose or pay for. After arguing, they moved us. Then, cleaning service did not come the next day while we were out of our room between 9:45am and 3:15pm. I called guest services to alert of this - did nothing except bring up fresh towels. Then, cleaning service called us because we had a do not disturb sign on the door after 3:15pm when they wanted to clean. Housekeeping also banged on our door three times the morning of check-out. The hotel charges an arm and leg for each LOCAL phone call, do notice the little sheet of paper near the phone explaining this...something I did not notice. They charge for the Internet - two prices, daily, and charge for the self parking. The bar charged $70 for 5 beers and two, small bottles of water. The in-room convenient prices were equally as expensive. The room was their deluxe king, on the 8th floor facing the bay. Nice view, nice little balcony, which was the only thing we enjoyed - although the weather was unseasonably cold, extremely windy and rainy. The bed was uncomfortable and the furniture looked old and dingy. I did ask for an adjustment on the bill, but guest services would not budge and did not seem to care at all. I also used the spa at the main building. They gave me a key to a locker that didn't work. After fiddling with it for 5 minutes or so, I asked for a new locker and explained the lock was malfunctioning. The staff person said, "yes, a work order has been called in..." I explained she should not have given me that locker then. She didn't seem to care. I was the only person in the spa. So, I have stayed at the Loew's Coronado for the same price and had much better service and rooms. I chose to stay here for a more convenient location. Not worth saving the 10-12 minute drive. Yes, I am particular and have not a problem paying for good service and amenities, however, my experience was definitely poor and worth giving a head's up to others.