Outstanding Service
The hotel has an unusual entrance (escalators) but the lobby is very nice. It ressembles a hunting lodge and clearly is a bar scene for locals. We booked a Deluxe Queen room for 3 nights but when we said that we were intending to have our simple civil wedding at the hotel, the Guest Experience Manager ("GEM") immediately upgraded us to their suite (their best room) at no extra charge. We decided to hold the ceremony in their Penthouse Suite with private terrace. The Suite was extremely expensive for all but the very rich (>$4000/night) but we were able to hire it for an hour for $500. The GEM covered the floor with rose petals and candles and made it look great.
The other thing that I definitely want to mention was the outstanding service and care provided by the various concierges. They recommended and booked at great restaurants and made sure that the next concierge on duty knew everything that had been spoken between us. They arranged ground transportation and called me on my cell phone multiple times to ensure that everything was right.
One negative point which I see others have noted too is that while the A/C is very effective, it makes all manners of clanking sounds.
In summary, I would say that the rooms are pricey and too small for what you get (unless you get a free upgarde). Location is great, but what really gets the 5 Star treatment is the service by the GEMs and Concierges.