Beware
After great deliberating on where to stay for our girlie weekend we plumped for the Dream Downtown hotel...
Upon arrival I checked in and we were allocated room 308. So far..so good. I arrived at the room and took a cursory glance around the room ahead of my friends arriving and happened to see there was insufficient towels?! Basic error, 4 people staying in a room - 4 towels required and yet only 3 supplied. Alarm bells started to ring....At 3am in the morning I was woken to very loud music that went on and on and on. It was so loud I couldn't get the lyrics of the song "love cats" out of my head. After 30minutes of lying in my bed I called down to reception and explained I was unable to sleep. The night receptionist was very polite, apologised and offered to send up ear plugs. At which point one of my friends jumped out of bed and passed me a set. Even with the ear plugs it did nothing to deaden the noise. Needless to say I had a terrible night. When I went down to reception in the following morning, everyone on the desk was not surprised to hear my complaint and gave some excuse about the pipework and travelling noise. Quite frankly if they know there is a problem why put people in the room. The hotel moved us to another room and at the same time whilst signing the new documentation for the room brought up the issue of room rates. Whilst we had a confirmed price and booking the hotel wanted to charge an extra 75$ per person for extra people in the room per night. At this point I exploded and the manager in charge was not able to explain how this error/miscommunication had occurred and eventually wavered these costs. We moved to another room up the hallway and thankfully upon arrival there was sufficient towels and no noise. However, we were 4 girls sharing a room and they expected one small tube of shower gel to last the 2 remaining days. Ridiculous !! Housekeeping was sloppy. To finish it all off at turn down we were restricted to 2 bottles of water???!! Upon checking out we had some clothes delivered to the hotel during the day and asked specifically that they be left with our luggage and they couldn't even get that right...we wasted 10minutes waiting for someone to find the items and frantic calls to the store to ensure the items were delivered! All that said the hotel did try to rectify the matter with a bottle of wine and complimentary breakfast. All in all not an overwhelmingly great experience. Beware when booking you don't get room 308!!!