9 yr customer
I have been coming to this hotel for 9 yrs on business; some of my colleagues a lot longer. The hotel seems to be going downhill with each year. On this past visit I found them to be very, very slow with check in. I asked for a room with a flat screen TV as I feel that now that it is 2012 and these TV are being GIVEN AWAY at some stores, the hotel should join the revolution. They are so behind the times and have been claiming for YEARS that they are in the process of upgrading. Yea, right.
Also, I finally had to tell the front desk that room service trays with exposed food on them had been sitting in the hall for 24 hrs. What? Does the cleaning service just ignore this? 
On the positive side, they have a great pool and the happy hour for club members is decent. This is the only reason the review is a 2, not a 1 or 0! Not sure I'll go back to them again.