Expensive, terrible costumer service, and unpleasant night
Arrived at the Roosevelt after a long trip to NYC. I was pleased to see the elegant lobby and it seemed like a great place. As soon as I checked-in it all vanished away. The rude attendant at the reception was not helpful at all and totally not-welcoming. Our room was small and looked very old with no control over the temperature in the room we had a hot night in mid November NYC. Also the plumbing system is awful, having to wake up 7 times during the night due to annoying sounds coming from the wall pipes.