The General Manager, Darcy Hambrick, UNPROFESSIONAL
On day two of our stay, we were disappointed with a few items, so we called and spoke with Darcy Hambrick. Ms Hambrick was argumentative, condescending, combative, and plainly rude. She even hung up on us, and when we attempted to call her back, she instead sent a typed note to us via a maintenance worker. Now is that incredibly childish?
We checked out that same day and went to another hotel. 
The problems we encountered, other than Ms Hambrick, were:
1. There was dried blood on the wall by the sink!
2. On day 1, housekeeping did not get to our room - we had to call the front desk at 3 pm.
3. The breakfast bar did not heave meat, contrary to HInnExpress policy. Ms Hambrick tried to justify this by saying the gravy was meat. Can you believe that??!!
4. Despite 6-7 people waiting for the breakfast bar to open at 6:25 am, the staff refused to open it five minutes early. Ms Hambrick tried to justify this by saying the hotel has policies, and that the staff follow those policies; the rules have priority over guest services!