Lacking Customer Service
The first time we stayed here it was wonderful. We received a room upgrade (which I think most people do) to a Bayside Junior Suite. We were right on the beach. The room was clean and the staff was helpful. The last time we stayed here it wasn't so great. We booked a Bayside Junior Suite and a week before we were to arrive I received an email stating we were upgraded to a Bayside Bungalow. However when we checked in the not so friendly counter staff informed we there was an error and that I shouldn't have received the email and the manager was going to contact me. We checked into our Bayside Junior Suite, room not very clean, missing cribs (eventhough it was requested on reservation and mentioned again at checkin). The property is great for a family but when you are paying for all the little extras you should receive perfect customer service.