Look at other properties first.
First off, I have been a loyal HILTON HONORS member ( Diamond Status ) for some time, and yet I feel inclined to write this review.
The room service, valet, cleaning staff are beyond reproach, as good as any place I have ever been and possibly better, my issues are with the staff ( front desk ) that one deals with at checkout.
I travel in goups ( business ) and when room prices are not consistent FOR THE SAME ROOM TYPE between all of us ( we all have very similar Diamond ratings ) I tend to question their logic. 
This is when the smiles fade and staff become non-committal, then lapse into VERY unprofessional behavior. 
The long and short of it is that this hotel is a wonderful place PROVIDED you do not have any issues or questions, as you feel as though you are being chastised for questioning anything and left more angry than confused. 
I hold over a million HILTON HONOR POINTS and am considering moving my business, in the future, to many of the other fine establishments in the immediate area. 
The true sign of a great business is how you are treated when things go badly or at the very least when a potential mistake has been made,and after this episode, and I have seen enough. 
This hotel is a bad apple in the HILTON chain.