Some nerve...
We checked into the Kitano on the Monday of Frankenstorm. The lobby is stunning and the room was very good. We had dinner at the Japanese restaurant and found the food to be good, but nothing special (but between the 2 of us, we only tried 2 mains and an appetizer). Personnel are helpful and pleasant. 
About 6hrs after checking in, the power went out. We had no lights, no TV/Internet, no hot water. Obviously there was no cleaning service or room service. They did their best with the breakfast buffet. But we also were asked to climb 11 flights of stairs to our room during out stay, which we did. But come check-out time, I asked what the room rate would be under these circumstances and was told there was a: 20% Sandy discount. I was appalled and argued that that was absurd. After a long wait, we were told, "In your case, the manager will make it 40%." I rather think this was scripted, but I am curious: does anyone else think that ~$400 a night is pricey for basically camping in a hotel room? 
I saw a lot of kindness and consideration from many businesses during the storm and aftermath. But there are always a few who think it's a good time to rip-off customers. Perhaps the Kitano's management needs lessons in good PR.