double charged!
I have booked a 5 night stay at the hotel through the hotels.com and was charged full amount for it on the same day. Two weeks after the checkout, to my surprise, hotel charged me the same amount to the different card I have given them for incidentals at the check in. 
Also, the first three days of stay... no soap. We have asked cleaning service for some soap for the room as we thought it was ommited by mistake... She replied that hotel "run out of soap" and they are waiting for the delivery. She offered 0.5 oz of sanitizer instead for two adults and two kids untill the soap arrives.