Location / views at least make up for a lot of shortcomings
Huge hotel which hosts big conferences and trade shows. Tired decor and many inconveniences, especially woefully inadequate lifts for the number of guests - up to 10 minutes wait at busy times (walking's not an option to the 44th floor!). Expected far more from a $300+ room - long overdue for a makeover and upgrade, although for a Manhatten hotel it was a decent size (unlike the bathroom). Wifi is only free in the executive lounge/ public areas - resulting in the vast marble lobby areas often being full of even business-suited guests sitting on the floor huddled over laptops and iPads. Fabulous views over the city from exec lounge on 44th floor and the location - 6th and 56th - is convenient for everything.