Needs updating, value is only fair
I am a top-tier Gold Passport member & it had been a few years since I had stayed at the Century Plaza. Now, I know why. The staff were warm & welcoming, but the rooms are showing some wear and tear. The bed was worn and clearly sagged on one side. Bathrooms were in fair condition with visible mold in the shower area and poor quality towels. On the plus side, the public spaces (Breeze restaurant & outdoor areas) are nice - but they don't make up for the outdated room. The value equation for this hotel is not very good - room rates are high & the hotel needs updating. There are better quality hotels in the area - but if you need to stay at a Hyatt, check out the Andaz in nearby West Hollywood - it has been renovated more recently.