A Hilton Diamond's experience in Hilton Garden Inn - Times Square
I have been asked on multiple occasions through emails to rate my stay at the Hilton Garden Inn “Times Square”. I have not done so due to the fact I was extremely disappointed. It seems like Diamond members aren’t appreciated in this neck of the woods i.e. city.
Stay – I wish I knew I did not have an opportunity to receive an upgrade in this hotel. When I arrived I was told that we don’t have upgrades due to no suites. This may have been an oversight on my part however I am use to Hilton Garden Inns with such options.
Hotel Overall the hotel was average, nothing to write home about and customer service was extremely in a New York fashion. Get use to the word “NEXT IN LINE”. I only dear challenge the management to observe and step back and ensure they recognize Diamond members. This hotel was to the ranks of a motel (room 323) and did not deserve the 40000 points I gave up.
Room – I was hurriedly placed in room 323 in which I had the pleasure of barely watching (due to the extremely filthy room and window) the rooftop of the kitchen of the restaurant below. Windows were filthy. Room was just okay. I would have rather stayed on the street side however once again as a Diamond, one had no say or choice. It was a hurried moment. “NEXT”
Breakfast – I received a voucher for breakfast and gladly went to breakfast until I request that the restaurant bring me some “real eggs”. I understand there was a buffet however I know that in most buffets the scramble eggs are really egg beats and the eggs mix comes out of a box. I politely asked for a “cracked egg’ (over easy) and was then provided a lecture from three individuals that if they were to order an egg from the kitchen I would have to get charged from the menu. (Meaning, the breakfast voucher would not be valid because I requested “real eggs”.) Are you kidding me, a Diamond member request a “cracked egg and he/she needs to listen to a dissertation of why it is not feasible to get a real egg without paying more. I think this is extremely baseless and extremely bothersome. I was extremely disgusted and paid my $20.00 FOR THE “FREE” BUFFET I was entitled to as a Diamond.
He bottom line is that fact this hotel was up to standard and when in a prime area, it too should be prime. Rather than a lecture of why not to provide a “real” and “cracked” egg, the time it took to give me a dissertation about eggs the check could have made 100 orders of “real cracked” eggs.
I will never come back to this hotel and will encourage my “none important” other Diamond member to not book at this hotel.
I look forward to receiving my 40,000 points back for such a 5K stay.
Management….. Do the right thing and give me back my 40K.