Horrible Customer Service from start to finish
I received a gift card to this hotel as a gift. When calling to make the reservation they continuously put me through the run around - from voicemail to voicemail - and after several calls to speak to a live person they couldn't take my reservation because the "in-house reservationist" had to handle it. I had to go in person (fortunately, I work nearby) to make the reservation. Even going in person they were not friendly/approachable and lacked any sense of hospitality - isn't that the core of the hotel business? After finally being helped - I asked for an email receipt and never received one. When I went to check in the day of our stay I didn't even know if we would be in the system. List of more downfalls:
-ordered glasses for wine, never delivered
-elevator line/wait so long, when we left we had to walk down 14 flights of stairs
And the kicker...we received a free breakfast with our stay. A week later my credit card was charged. When I called to cancel this charge I got the run around again - voicemail to voicemail - and never able to speak to a live person.
I will never recommend this hotel. I work in the event industry and I can't even imagine what their event staff is like.