Let's sleep in the lobby
Have stayed before and our experiences of this hotel could not have been as extreme.We arrived at 2am with a party of 18 people only for them to put 4 persons per room with only one double bed - we had booked this venue months earlier .When I refused to accept the situation the staff became very rude and non communicative.I then requested that the seven people in our party who did not have beds to come back downstairs.at that stage I requested that they change into their pajamas and sleep in the lobby. I asked if we could then have seven roller beds delivered to the lobby so that we could go to sleep.By this stage the gentleman behind the counter became even ruder and more hostile.We were left another twenty minutes before seven new room keys were thrown across the counter at us.The people already settled into their rooms one and a half hours earlier then had to get up and change rooms.We were treated rudely and when I queried why we did not ave rooms I was told that because I had booked seven rooms on motif.com that they were not obliged to honor a third party contract- I steadfastly refused to accept that and told them that as far as in was concerned my contract was with them- such an unnecessary situation considering they had the rooms that we had booked all along available.
Our three day stay continued to be plagued by issues and finally out of frustration we made contact with the manager who gave us one room as a late check out as a goodwill gesture.
A week earlier my review had been very different- we will not stay here next year with our party when we return to Los Angeles