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Just wanted to get out of the heat in Palm Desert and headed to Carlsbad. Went to Hotels.com and this place looked ok online. Found out the price is the same had I not went through hotels.com. I called the Hotel the day before our arrival just to make sure all we asked for was available. Showed up and the desk guy had no idea that we wanted a pool view and that we had a small dog. Made a big deal of having to find a pool view for us and that we had a dog. He put us on the bottom floor next to parking area so we got to hear everyone come and go and there were a lot of people that weekend. Online says all rooms has WiFi only to find out you had to go to the front desk to get WiFi. False advertising!!! The next day we found our tub filled with water and feces floating in it. They gave us a room on 2nd floor but we had to pack all our stuff and they didn't even offer to help us up with all our stuff. Just a sorry you are now in room 2??. Won't go there again or use hotels.com. Ick!!!