Good experience but lacked a few points - USAF Graduation
We stayed here from July 25-29, 2012 during our sons USAF Lackland AFB BMT Graduation. We reserved and got a handicap room since our daughter is in a wheelchair. The first room we got to was hot and very humid upon entering. The sheets, pillows and towels all felt damp due to the humidity in the room. We turned on the a/c and waited.. it didnt get any better. We told staff, and within a few minutes, we were moved to another handicap room. This room was very good and cool. The last night we were there, out neighbors decided to fight at 5:45 AM, but after their baby screaming and door slamming, they finally calmed down. Beware of the thin walls.
The beds are a little bit uncomfortable as many have reviewed. Don't know what they could do to make it any better but maybe get softer beds. They felt a bit small for a queen size bed. I would suggest that they maybe think about offering a 2 King handicap suite. The pillows were also a little weak. They squish them into a square to make them sturdier, but when fully flat, they are very thin. 
The house keeping was our main problem. We never got identical service each day. Some days we would get 3-4 wash cloths, other days we got 1. Some days we got 4 towels, others we got 2... etc. No consistency. One day they didnt clean the coffee machine or replace the coffee, and we didnt get any new plastic cups. The head housekeeper was really very nice, but her staff needs consistency.
The pool area is very humid and has no ventilation. The water was rather warm and after a day in 107 weather, we were hoping for a cool swim, not sweating in the pool. No ice machine on the 3rd floor also... Breakfast was packed at 8:30, so eat early!
Overall, it was a pleasant stay at a clean hotel. The staff was very friend;y and always eager to help. They are definitely a 4 star establishment when they try. A little more attention to detail and they will be a 5 star. If in town again, we would consider staying there again.