Nasty experience has left us bitter!
This hotel was the first stop on our first trip to the US. Thank goodness, first impressions are not lasting ones!
Litany of errors included:
Getting our reservation wrong - we were told at time of booking all had been paid for (including breakfast) but upon arrival told otherwise.
Roll-away bed requested initially not "available" but then turned up - springs with mattress! 
Bellman brought "comforter" to make things better!!! Demanded another roll-away as my cousin was joining us. Eventually another poorly-made roll-away bed turned up. I of course, removed my "guest" cap and went into "chambermaid" instead and made my cousin's bed!
Party in our corridor went on all night, we had to call twice for security.
A truly un-restful stay which is a pity given the beds are so comfortable and breakfasts, one of the best we have had in a non-tropical destination!
The best the hotel could do was knock-off half a night's stay!!! But I lost way over that in sorting out all the things they got wrong and the "party" night!