so disappointed!
Well we arrived in NYC with great anticipation to stay at the james. I had read reviews in magazines and online. It was a second trip in 18 months to NYC previously staying at the Crosby street hotel (which was fantastic.) This hotel should be fantastic, but the staff let it down. The only staff member to acknowledge us in our 8 day stay was Jessica. 
The concierge were too busy watching TV on there computers or speaking to each other to welcome you or bid you goodbye, asking for a cab was met with you can go on the corner and call one. Alarm bells should of rung when I tried to organise restaurants by email this was to become a two phone call chase up from Australia as it seems Luis could not get back to me with my requests and questions. This was finally fixed up and yes we did get our reservations.
Cleaners took my washing without consent only for the staff not to know where it was (finally found) Every night we were asked for turn down at 6.30 and every night we said that we were going out at 8.15. Clearly 6.30 would be the most obvious time when people are getting ready to go out. The cleanliness of the room was average, we did find squashed M&Ms behind the curtian.
The location for this hotel is fabulous with wonderful views, however it is only 3 years old and is feeling the test of time.
I may have had my expectations set a little bit high coming off a wonderful stay at the crosby the previous year. My Husband and I came away from this experience, thinking it was so close but yet so far...... a little bit of staff training would help.