dirty filthy unsafe rude...
As a business traveler I use an agency for reservations. They booked a nonsmoking first floor room for me as I requested. When I arrived the front desk clerk loudly and very rudely told me that she absolutely did not have a nonsmoking room, I was on the top floor, and the hotel does NOT have an elevator nor someone to help move bags up the stairs. I explained that I have severe lung problems when around any kind of smoke or pet dander. But, she refused to move my room. When I got upstairs I had to leave the sliding door open all night to air out the horrible smell of smoke and bad body odors. IT WAS 30 DEGREES OUTSIDE!! I froze all night and couldn't breathe very well! Secondly, as I looked around the room I noticed how unsafe it was. The smoke detector had been disabled. One of the outlets was entirely hanging out of the wall. The paint in the bathroom was peeling off and mold over the ceiling. The single chair in the room had numerous stains and cigarette burns and the blankets had multiple visible stains. The lamp shades were stained and had burnt out light bulbs. I was supposed to be there multiple nights but checked out after about 2 hours of fitful sleep. As I walked out of the front doors I noticed a USED tampon on the sidewalk! ABSOLUTELY DISGUSTING!!!!