Overwhelmed, understaffed, too far from city
The staff were doing their utmost in a very challenging situation however the lack of enough personnel to handle both Tigers World Series guests, Detroit Lions guests, two functions downstairs leaves me with a very unpleasant time. Dirty rooms with a coffee maker and cups but NO coffee, no tea, no condiments. The room is sweltering and we were unable to control the heat coming in even with the heat off and or air on. We opened the windows all night to try to cool it and even with the outside temperature being less than 40 degrees, there was no relief. The stains on the decorative pillow on the bed made me tear off the comforter(not that we needed it with the heat) but it was a worn and dirty room. Nice people work there and they are trying but a general lack of direction was evident. If the safe in the room says it has a key and that if the key is missing they will charge you $35.00 then you assume there would be a key. I called down to a rude person to whom I said, :There is no key in the safe, I'd like it noted that it wasn't here". She rudely snapped and said come downstairs and get one!