They'll try to cheat you out of their "Special Offer"
We booked the hotel because of a Travelzoo promotiom, which includes breakfast. When I called, the "special" price is not available - surprise(!?) so we had to book a higher priced, bigger room - ok, but I had to ask three times, and each time waiting for more than 30 minutes to talk to someone. First time, about 8 pm at night, the answer, "Free breakfast not included in your records, can't give it to you; come back later when my supervisor is here." About 10 pm, I went to the front desk again, spoke to a different person. She looked on her computer, went to the back (office?), came back and said, "Not in your records. Come back so the morning shift person who has the authority, will help you." I went back again in the morning waited, spoke to one rep, then she handed it over to another, who eventually said, yes, you are entitled to free breakfast. She gave me coupons for 3 out of 4 days, and when I asked she said, "you came in yesterday, right?" "Yes, check-in time was 3 pm and you expected me to eat breakfast then?" So much trouble and it's only continental breakfast of bread and cold snacks...