Terrible Customer Service
Unfortunately we had a reservation beginning two days before Superstorm Sandy was coming into town. I called the hotel the night before my flight out to NYC to ask if we could move the reservation to a later date to avoid the coming hurricane. There was already a state emergency warning set up for New York at the time! They lied and said there was not! Then they would absolutely NOT let us move our reservation. They could have easily filled the room with travelers who would be stuck in the city or locals who needed a place to stay! What was such a big deal about allowing us to move it? Instead, against my better judgement, we flew to NYC anyway INTO a hurricane and had the worst trip of my life. Not only did my beloved city NYC get hammered in the storm, but we were essentially stuck in our rooms bored and scared during the storm. After the storm there was nothing open, no transportation, and nothing to do. Thanks to this hotel I wasted a LOT of money and time because of their greedy behavior. I will absolutely never come back here nor recommend it to anyone else.