Worst hotel experience in NYC
I stayed at this hotel for one night on May 30 on business. It was my second time staying there but never again. My main issues were:
1. Assigned room was filthy and was not made up - there were used towels on the bed, a dirty bathroom and an unmade bed. Not really what one needs when checking in at 10pm after a long work day. Was moved to another room which was clean thankfully. Was subsequently offered a 50% discount on the room rate by the front desk and free breakfast (although I had repeatedly mentioned that I had a breakfast meeting so this was an useless gesture). I recognise the problem was rectified swiftly but this should never happen at a 5* hotel
2. The tap water was undrinkable and extremely cloudy - Not sure whether this is a strategy to force guests to pay $10 for the bottled water in the room but really not acceptable. I have to take medication in the morning and was unable to in my room due to the quality of the tap water. When I mentioned this to the front desk, they tried to spin my story that all NYC tap water is like this which is total nonsense as I have been a regular visitor to the city for well over a decade
3. The plug in the sink did not work and enquiries to the front desk yielded no solutions. It may sound trivial but I do like a sink full of water when I shave in the morning
4. The general demeanour of the front desk staff was appalling - no apologies for the issues encountered, poorly timed "jokes" and blatant lies told to customers
AVOID this hotel at all costs - there are much better options within this price range