bad staff/good staff
we stayed at Palmer House on Saint Pats day. We arrived a bit late at night and i was surprised how crowded the lobby was. We were told that there was no room although we made our reservation. They offered to transfer us to another Hilton hotel a few blocks away and they would pay for the cab fare. We shrugged it off and were about to leave when suddenly they told us to wait. A few mins later they told us a room became available and ready for us to move in. We took the key card and went to the room, only to find the room is NOT empty at all!!!! There were stuff all over the room and apparently whoever in that room had not checked out yet.We stormed back angrily to the front desk and I didn't hear an apology. There were other details that i don't want to go into. Eventually they sent a night manager Jolene Madona and Jolene was really trying to help us. We were satisfied with her arrangement.