Decent Hotel, Shoddy Experience
Chicago was a one-day stop off on a road trip and we wanted to be in a good location for a decent price. This hotel was it: the room was clean, comfortable, and relatively sound-proof in a great location in terms of sight-seeing and exploring.
Customer service and interaction was lacking greatly however. With the exception of one parking assistant, housekeeping and a lovely gentleman with the name of Wallace, we were treated with a lack of enthusiasm, even mild disdain. Being walk-in guests without reservation, the welcome from the front desk personnel was somewhat cold, without much smiling or standard helpful questions such as whether we had a vehicle that needed parking for instance. 
We had a vehicle and a trailer – something that is apparently ‘not usually allowed’. Also, we were not eligible for the second parking space because we only had one room (some details that are omitted from the website that led us to the hotel). We were only informed of this after we had checked in, moved into the room and then informed of these protocols by the new parking attendant on shift. The first truly helpful parking attend that actually helped us to unhitch and park the trailer and did not mention at any stage that it would be a problem. We were merely told to confirm our room number for the parking. The front desk reluctantly accommodated our parking predicament after a lengthy time behind-closed doors discussion with their manager. We had already been checked in so there was little other choice and we happily paid the $20 extra.
However, our experience of feeling like a nuisance was clearly not a shared one. Our first day’s front desk gentleman who could, for some unknown reason, not check us in and had to call a manager to check us in, was seen the next day offering smiles, tourist advice and bellboy services to two new ladies checking in. In contrast we were not even offered a cart for our luggage the day before.
We were disappointed in that we did not get the warm treatment that one would expect from a Best Western, especially one with a plus rating. That said, we have to commend the helpfulness and friendliness of the support staff in housekeeping, our first parking attendant and Wallace. Not a terrible hotel, but obviously a game of Russian Roulette regarding the quality of your experience.