Not what I expected.
Let's start with the positive. Very nice staff, check in was great and the hotel is in a great location. Now the negative. This hotel is not for families or vacationers. The rooms are small, very little drawer space, and the bathrooms are so small that when you sit you cannot get to the toilet paper!! Half the sink is under a shelf so when you bend over the sink to wash your face you bump your head. We had a room with double beds and the housekeeping staff continually only left two towels even after we asked for more the first day. Our air did not cool so the hotel sent someone up. Their solution was to take off the air vent cover and leave it exposed so the air would flow better. They said they would move us the next day but then had no available rooms with double beds. The second night our lights would not turn off when we got ready to go to bed after a late night out. Once again they sent someone up and they couldn't get them off either. Their solution was to take out the four light bulbs in the ceiling so we could sleep. Both the air and the lights NEVER got fixed the entire time we stayed. We asked for compensation when we checked out but all the manager would do is give us enough points for a free night the next time. Not sure Hyatt will ever get our business again. There are a lot of better hotels in New York City to choose from so think twice before staying at the Grand Hyatt.