Mixed bag
I stayed at this hotel, as my normal Dallas hotel was booked. The lobby was clean and initial interactions with staff were outstanding. Room was clean, but unusually small, even for a downtown Dallas hotel. Lack of a fridge was ridiculous. I about broke my neck in the tub/shower combo as there was no texture/grip tape on the tub. Major safety hazard. My poor rating came from a run in with an asst. manager that I simply asked to point me to the lobby bathroom. He scoffed at me and acted as if I was bugging him. Condescendingly directed me to it. This was uncalled for and rude. The head valet, jimmy, was outstanding and became my go to guy instead of concierge. I described the rude manager to Jimmy, and he and and 3 other valets knew exactly whom I meant. This speaks poorly. I asked for a Manager to mention the event to her staff, and she seemed unconcerned. The main staff is outstanding but management needs customer service lessons. This soured my stay enough that I cut my visit short, even though I paid for the night anyways.