Terrible staff, noisy room, and a restless night at the W
Similar to the reviewer below, I was unhappy with my recent stay at the W. I was invited to e-mail the General Manager, Suzie Yang, with any comments or issues experienced on my stay, and have since waited 15 days without a response. 
The following is the email that I sent her on Jan. 5th regarding my stay on Jan 1st and the issues that I experienced:
"Hello Suzie,
I just received your email regarding our recent stay at your hotel.
Although we were only there for one night, we had a few unfortunate incidents while there.
We were staying in room 1812. The shower was dripping all night long, and the room door was loose and would rattle loudly on it's hinges any time someone else in the hall opened or closed their door.
Then in the morning, your housekeeping staff, disregarding the Do Not Disturb sign on our door, continued to knock several times at 9am. After a late night, this was the last thing that we wanted to deal with. When I opened the door, she said, "Oh, sorry. When are you checking out?" We replied that we would check out by the check out time. She persisted, asking, "When?".
After she left our room, I then heard her do the same thing to a neighboring room, who also, incidentally, had their do not disturb sign posted. From what I heard, this man was also very displeased, and rightfully so. Is it normal practice for your staff to badger your guests out of the hotel?
After paying $160 for a night, I would expect a much better experience than the one that I received. I will not be staying with W the next time I am in town from LA, but I felt that you should be aware of these issues. 
Regards"