Not up to our expectatons.
We had paid in advance for a double queen room. I purposely did this because although there were only two of us, the single queen room pictured on the lodge's website appeared to be small. Upon arrival, we were placed in a single queen room. It was what I'd seen on the website. It felt like a dorm room. (This would probably be okay for someone traveling alone.) I called the front desk, and was told they'd call me back. Thirty minutes later, someone came to the door with the pass cards for our new room. This lodge was so highly rated, that we did not expect to be waiting in limbo for 30 minutes. When we get to our room, we like to unwind and unpack some things. He said they were busy. Later in the evening, the common area in our building ran out of ice. My husband called the front desk and was told that the restaurant was responsible for providing the ice. Really? After some conversing, the desk offered to take some ice to our room. Again, I just expected better treatment for the rates we were charged, and all the good write-ups. The complementary breakfast was good. We did not receive a statement under our door - for checkout. I called the desk, and was told that we had no additional charges. She instructed me to leave the keys in the room, which we did. By doing this, we were locked out of the middle building, which we needed to access to pass thru in order to reach the lobby. Instead, we had to go down some stairs to the restaurant, and walk through the area in which housekkeping was mopping the floor. We then took another elevator to the lobby to catch the shuttle. Upon check-in, we had reserved two seats on the 9AM shuttle to the airport. It was clearly before 9, and the shuttle had already left, without us. The desk called and got the driver to return for us.