very mediocre hotel
I've never written a review on a hotel before, but i wished that i'd known the following before spending upwards of £230 for two nights at the Doubletree Hilton (Lexington Avenue, New York):
From leaving our bags at the hotel as we arrived earlier than the 3pm check in and no room was available (we were charged to leave the bags at the hotel) and actually checking into the room, it was clear that the staff weren't particularly friendly. The decor of the hotel is very tired as are the rooms.We weren't asked if we wanted breakfast, knew where things were etc etc.
The room was very hot as we couldn't get the temperature below 71 degrees on the air con - it was very cold outside the hotel (the windows don't open). The room was very small and it was difficult for me and my mum to get ready because of the size of the room and there was only one plug socket in the room. There was also no tea or coffee making facilities in the room.
One thing that was great, was the concierge. They were very helpful when booking a bus tour and very friendly. There was nothing else that was memorable about this hotel other than the location, however there are so many hotels in the same area. I'm sure you could get a similarly located hotel at a similar price where the staff were friendlier.
When we went to check out, we were asked how we wanted to pay and i mentioned that we already had paid. She asked what we meant and i said that we booked via travelocity. She disagreed and queried the room number. She then said that we'd told her the wrong room number.
Also, another of the reviews on here mentioned that it is best to have a seperate tag for each piece of luggage left with the porters. i would agree with this also. As i mentioned before, you have to pay for them to store your luggage when you arrive, then pay extra when they pass it back for you to check in. You also pay for them to store when you check out, and then pay extra to have it returned for you to go to the airport. Perhaps this is normal, however it seems as if this service should be complimentary.
Overall i was very dissapointed and would rather have stayed in a travelodge or premier inn.