DO NOT STAY AT THIS HOTEL!
We are not picky what we want it is just a clean room, a good night sleep and polite service from the staff, nothing more.
We stayed at this hotel only because we booked it as a “Secret Hotel” using Latminute.com, otherwise we would have never stayed at this hotel considering the bad reviews that you can read on Tripadvisor, and I am sorry but I have to say they deserve every single bad review.
Ok the room was big and clean but that is the only positive thing about this hotel.
We woke up at 7:50 with a very loud noise of drilling and banging coming from the room above ours. They were obviously refurbishing the room and no one at the reception had the courtesy to tell us that when we checked in.
When we told the receptionist she did not even apologise, she did not care a bit and she was quite rude.
Breakfast was below average and the guy cooking the omelette made you feel so uncomfortable that we did not even ask for one.
The location of the hotel is far away from the attractions of Los Angeles and ok there is the tube close by but it’s not the safest area to walk even during the day.
To conclude the bad experience we had with this hotel, they charged my credit card when it has already been charged by lastminute.com
When I called the hotel to explain what happened the hotel receptionist told me that from their records they could see that the reservation was done directly with the hotel. I offered to forward the email reservation from lastminute.com or to give them all the necessary details, the answer was “we cannot help you any further” and the lady on the phone was very rude and could not wait to get off the phone.
So I had to write to Lastminute.com to explain what happened. After a few days I received a reply saying that the hotel manager Roman Baranov agreed to refund the amount charged.
During our trip to USA we were very impressed with the quality of the customer service we have received, this Hotel was the only exception.