Who's working the Inn?
The Hilton Garden Inn Jacksonville is a standard Hilton Garden Inn. Nice, clean accomodations, nothing fancy but comfortable. When we arrived there was no one at the front desk. We waited for almost 5 minutes when the front desk clerk finally showed up. She greated us nicely but she did not apologize for the wait. It seems to me that if your front desk person is going to be away there should be a sign saying they will return soon, makes happy customers. 
The service picked up when we returned later in the day to visit the bar and met Megan. Very nice young lady who took very good care of us. The service was very good even when she got busy. The hotel is in a business district so there is not much around as far as restaurants or bars. For the first time at a Hilton Garden Inn we paid for parking. Other than that there is not much to say about the hotel, clean accomodations, good service at the bar, fix the front desk thing and you have a great hotel. Actually the front desk clerk has good customer service, just make sure you indicate when you will return if you have to leave the desk. Another staffing issue, I sense a pattern forming for this trip.