Good location, but slow service
I was there for a convention and attempted to check-in to my room around 3:30pm. Check-in time was 3:00, but my room was not ready. I asked the staff to call my cell phone when my room was ready, so I didn't have to keep coming back to check. The staff didn't call, so I came back 45 minutes later and they gave me a room. About an hour later, I got a call telling me my room was ready. Well, I was already in my room.
I ordered room service at 9:30pm and it took an hour to receive my food. The Starbucks in the lobby is not full-service and closes at 1:00pm. My room did not have a room service menu or hotel directory.
For a hotel so close to the convention center, they sure don't know how to handle large groups.