Perfect for girls shopping weekend!
We stayed here this past weekend for a girls shopping trip! We had booked the hotel using Marriott rewards points and when we arrived there was no record of our reservation. The ladies at the front desk were very helpful and began looking into the issue immediately. They found our reservation had been booked incorrectly for the previous 2 days. Thankfully there was still a room available and they got us all taken care of quickly. (Of course the girl at the front desk said she would have taken us home w/ her if there wasn't a room so we weren't stranded w/ a baby in Chicago, haha!) There were three adults and a 4 month old baby and we stayed in a 1 bedroom suite. The room was nice w/ a full kitchen and lounging area. The sofabed was terrible so the second night we just slept on the sofa instead of folding out the bed. They did send us up a crib (pack n play) but again the mattress on it was warped and so we did not use it. However, everyone we interacted with was VERY helpful and responsive. The breakfast was wonderful (very busy) and I cannot say enough about the workers at breakfast! They were sooo friendly and helpful! Both mornings we did not get down to breakfast until around 9:45am (it ends at 10am on the weekends) and we figured we would probably get some leftover stuff while they were packing up around us - with a slightly annoyed glance for getting down there so late (as has been our experience at other hotels). BUT when we arrived it was still very full - they were continually refilling the food, helped us find a table and constantly asking if we needed anything! Even the housekeeping workers we interacted w/ in the hallways or elevators were super friendly. The staff at this hotel made our stay wonderful and we will certainly return here on our next Chicago trip!!!