Not a 5-star hotel
We chose the Mandarin because of its reputation and its discounted weekend rate compared to the St Regis, Four Seasons, etc. Our overall impression was that they were cutting corners. Calling Guest Services involved a long time on hold. Breakfast service in the restaurant was slow, despite it being almost empty, and a mistake in our order was never corrected despite it being pointed out. There was no evening turndown service in the room. No-one offered to carry our bags when we arrived. They also need to join the 21st century and stop charging for wi-fi! On the positive side, the lady at check-in was friendly (as were other staff), and the bathroom was large and well-equipped.