Water Park for Spring Break
Booked a room at AZ Grand Resort to take my grandson, who was visiting from Colorado for a week. The main reason I looked at this hotel was the Oasis Water Park. Had heard good reviews. I booked several weeks ahead and was confirmed for a room with 2 queens beds (1 bed rm, 1 bath, with living rm area). At check-in I was told we were to be up-graded to a suite at no extra cost, but there was only 1 king bed, but also a fold out couch in the living room. This was because they were full and had run out of the type of room I had reserved. I took the up-grade and it worked, but I really booked this for the 2 queen beds, and was not too happy about the condition of the fold out couch. Felt bad for my grandson sleeping on the thin excuse for a mattress, and moving furniture and folding out the couch each night was not what I wanted. The hotel also has an extra fee for wifi and use of the water park, which is $40 a day on top of the room cost, and then taxes on top of it all. The wifi, at least in our room was very poor, with the connection fading in and out every few minutes (or seconds). The water park was filled with people and it was a race to just get a chair to sit in, much less two chairs together. The water temp was colder then I would have liked, but it is a fun park for kids. The hotel is pretty, with well keep grounds and the rooms are nice. King bed was soft, bathroom was modern and huge. All the employees were super nice and helpful and they get an A++. The hotel is in an busy part of SE Phoenix, but the property is large which helps make it feel less busy. Restaurants are expensive and 2 of the 3 are quite a distance from the main hotel and rooms. All in all things were OK, but would have been much better to get to type of room I had been promised. I will look elsewhere next time, as the Phoenix area is full of resorts.