DO NOT STAY HERE. Awful Customer Service.
First off, this reservation was made for my employees. I made the reservation and they screwed it up. I was CONFIRMED in a room with 2 queen beds over the phone with central reservations, for 3 nights and I was sent my confirmation as usual. I am a usual customer of this hotel and I will not stay here again. Once my employees arrived, they were told that the reservation was only for one night, although it was confirmed to me that it was for 3 nights. The first night they were in the room they were supposed to have, with 2 beds. I called the central reservations back and explained my problem and he quickly put them in another "CONFIRMED" room with 2 beds for the remaining 2 nights...well, my employee called me this morning to tell me they put him in a room with one bed, despite it being confirmed to me they were in a room with 2 beds. I called the central reservations back and they opened a claim for me, and someone is supposed to call me back...but now, even though it is the hotel's fault & not mine, I can not cancel my reservation, even though it is for something that is NOT what I was told I am getting. AWFUL SERVICE, DO NOT STAY HERE...and this is from a usual customer.