This allegedly FIVE Star hotel should visit some real one
This allegedly FIVE Star hotel should visit some 2 star best westerns and learn about real guests empathy.
Walls paper thin - TV in room next - awakened us --- Ask for night service and fresh towels - never happened. 
The bellman dressed alike the GM and says he is an ambassador - later figure out he was the bell service - snobbery at its best. I am a hotel owner and have stayed world wide at 5 star hotel properties - this fall way short of the standers. Elevators have mod music which get irritating. 
The room is super modern very small but well designed - however it looks like a cheap 7/11 as all over it is is selling chips. pringle candy bars - all out on display - classy… smile.
charges for wifi, music on TV 15. dollars for 4 hours of room music. CD for sale in room 15.00 et cetera parking 50.00 a day - OK busy area. staff snobbish and not responsive. Snob 
disingenuous one liners ‘my pleasure & your wish is my command” are stated false and ring hollow.
Suggest they get real.
Check into 5 star hotel or any property after long journey - one expects peace - not barraged my nonsense charges in attempt to secure a few $$$ more in revenues… charge more for rooms and drop nonsense charges.
The area of D.C. is excellent and views for this property are extraordinary - the views from the roof top bar are awesome
They should visit a REAL 5 star property and any well run motel - good luck
Ashley and some of the phone operators were very professional - in-fact - when you need something - they sometimes deliver it themselves - stander items are not given - but indeed have to be requested…