Let me count the ways I was disappointed...
I like Westin Hotels. When i travel for business they are my first choice. Time Square is an expensive location. I could stomach the $500+ price tag for one room. So imagine my surprise when i saw the room. Not dirty, not clean. Just kind of dingy. I'm used to the fee for in-room internet access but was quite surprised that the lobby didn't provide free wifi. But the final disappointment was when i saw my bill. $10 for visiting the fitness club. Wow...didn't really expect that.
On the positive side, the room was quiet, the lobby calm, the bar nice enough. The bell men were REALLY nice. We checked our bag for the day and they offered us a free umbrella.The bellmen were the highlight! Never thought I'd say that.
I doubt I would stay here again. Many other choices in NYC.