No Free Shuttle
We stayed in a 4th floor standard room with the view facing next door to the Holiday Inn. The continental breakfast was descent; cereal, bagels, toast, fruit, yogurt and waffles were among the options. We did plenty of research to know what we wanted with our stay. Reading the website for the hotel, and later finding it was advertised AT the hotel, we found there was supposed to be a free shuttle to and from the airport included. To our surprise we were unable to receive one from the airport because the hotel told us there wasn't a driver. It was 6:30pm. We decided at the end of our trip to request a shuttle to the airport a day in advance to make sure they would have a driver available. The woman at the desk took down when we would need it, our room # and our names. She, and the other 2 women standing at the desk, confirmed it and said that it was all set up. The next morning we checked out and decided to eat breakfast while waiting for the shuttle. 5 min after our shuttle was supposed to leave we asked if it was even coming, we were told to our surprise that there wasn't going to be a shuttle since they didn't have a driver. We were never told, or informed in anyway that we wouldn't have a ride. Unfortunately we left livid and were in turn late to the airport and extremely rushed. It was not a good end to our trip.