disappointing
I happened to see another review from a guest who stayed at this property the same miserable weekend that I was there - Aug 9-12th 2012. This hotel fails on several levels - all hospitality related and poor choices by staff. The first issue can probably go back to the sales dept. They booked a convention which is called "Fur Con" or something along those lines. It was a "Furry Convention" which you probably never heard of before. Basically the convention is a large group of people who dress up in various furry costumes and act and behave like animals. Truth is indeed stranger than fiction. There was no warning by staff at check-in alerting me to the bizarre convention. These guests disrupted the entire hotel by basically acting like animals. The hotel did not have enough security and failed to make the normal guests feel comfortable. The last night of my stay, the Furry convention had a wild, all night party. They trashed parts of the hotel, ruined the club floor lounge for SPG guests like myself. They were running amok banging on room doors, yelling, drinking, smoking - you name it. The police were called. Needless to say, when I checked out on Sunday morning, the front desk clerk asked me how I enjoyed my stay. With bleary eyes and 4 hours of bad sleep, I explained how disappointed I was in the lack of security, poor choice of booking this group, etc. He agreed saying that he was upset at the sales department and verified that hotel security was incompetent and police were on property. He said that he would refund 1 night (I had 2 rooms) and give me 1500 spg points. I just wanted to leave asap so I agreed. Well, the refund never appeared on my AMEX bill. I called the hotel multiple times and got the run-around. My last call to the property, the front desk said that all of the managers were busy (front desk, accounting, general manager) and that if I wanted to inquire about why I never received my credit as promised, I could complain to the corporate HQ. I really shouldn't have paid my bill at all. Finally after 2 months of the hotel not giving me what they promised, I called the corporate offices. After an HOUR of explaining, the lady said she would mail me a check for about $100. Other issues - as mentioned in another review - broken elevators, dirty lobby, poor lighting and terrible staff. Do yourself a favor and avoid this place.