Middle of the Road
We stayed at the Palmer House for 3 nights from July 26 through to Sunday July 29. When we arrived we had a room that was far too small but were allowed to upgrade (at a cost) We received the executive rooms which permitted breakfasts, and snacks throughout the day, as well as a room which was much larger. The "Executive" privileges permits you to eat breakfast on the 23rd floor but on the mornings we attended, it was so busy that we had difficulty getting seating. It was hardly a privilege that we paid for. We also received free Wi-Fi in the room which was convenient. The staff were generally very friendly and there was free computer access in the lobby. I didn't find the location to be so outstanding although it is clearly not a "bad" location. I would suggest giving consideration to staying further north where there is better access to restaurants etc. Public transportation is available right outside Palmer House. Food and drinks in the hotel are expensive. All in all a decent hotel, but not the top end of hotels that it holds itself out to be.