Too bad it's not possible to give less than 1 star
Dismal, atrocious, and horrible are just a few of the adjectives that I can use to describe my recent stay at this hotel. When I arrived, a guest who was checking-out warned me that they had just turned on the A/C back on and there was no hot water in the hotel. Not good considering we are talking about Baltimore in the middle of a heat wave. Nonetheless, I proceeded to the front desk where they assured me that hot water would be restored by the end of the day so... I checked in. BIG MISTAKE! The carpets in the hallway leading to the elevators were filthy and smelled awful. When I reached my handicap accessible room, I noticed that the tension on the door was too strong and I could barely open the door plus the closet rack was too high for someone in a wheelchair. Then I checked the bathroom, first of all the toilet was constantly driping water and you had to jangle it to make it work. The shower chair that I had requested was also not there. So... back to the front desk where they told me to go on to my meeting and a shower chair would be brought up to my room. When I returned to my room that evening, there was a shower chair but no hot water and no message from management as to when the situation would be resolved. Too tired to even attempt to get an answer I got ready for bed only to find that the adjustable support bed in the room was not working so... I went to sleep in a mattress that was much too soft for my bad back. Next morning, still no hot water and with a very sore back, I decided to use the breakfast certificate they had given me for the inconvenience of no hot water. To say breakfast was inedible is charitable. Back to the front desk to complain about the toilet, the bed, and the breakfast. When I returned to my room mid-day there was a message on the phone that management had made arrangements for guests to take showers in the locker room at the adjoining Maryland Athletic Club. And here I thought I had made reservations at an American hotel chain instead of a hostel... silly me! Now being disabled, I need a handicap accessible shower (including grab bars, shower chair, etc) none of which are available at a gym so... I called the manager who seemed confused by my predicament but offered to get me a handicap accessible room for me to shower in another hotel but only for 1 day (I was staying for 4 days). When I asked them to get me a room for the remainder of my stay in a hotel that could accommodate me they refused saying that there were no rooms to be had in the vicinity and could only get me the room for one night (I later discovered this was a lie) so... I took the other room for 1 night. Real convenient and accessible for a person in a wheelchair, right?? So... the following day I return to the Garden Inn which by the way still had no hot water but hey at least they fixed the toilet! Another message on voice mail to say that the hot water would be restored by 6 PM that evening and explaining the delay was due to having to bring in a part from Virginia. A 3 day delay for a part even though Southern Virginia is at most a 6 hrs drive! Then a horrible thought ocurred to me, how are they sanitizing the linens, glassware, towels, and cutlery if they have no hot water (yes they kept the restaurant open)??? So... I called the health department to file a complaint because in my opinion this is a norovirus outbreak waiting to happen. By 7 PM we did have hot water again and I thought the worst was over since I was cheking out the next morning. And then the perfect ending to the stay from hell happened, the adjustable bed completely deflated in the middle of the night and when I went to take a shower the next morning, the faucet got stuck in the open position and could not close. But that's not even the kicker when I checked out and complainbed about the dismal stay the person at the desk told me and I quote "you need to have some empathy for us we've had complaints from over 300 guests." If that doesn't take the cake!