Really?!?
I stayed here for one night for an early morning flight out of Love Field, which is the only thing positive this property has going for it in my opinion. From check-in to check-out there were issues.
I arrive to be told the room I am assigned to that meets my Diamond Prefernces isn't ready yet ( high floor, away from elevator), it was 4:00 pm which is after check-in time. I said give me the next best thing since I didn't feel like waiting around the lobby.
When entering the room the first thing I noticed was the strong smell of must and mold. Th sofa had been burned my a cigarette and a poor patch job was attempted so part of the arm of the sofa had glue and half a patch on it, the hot and clod water knobs were loose in the shower and one feel off, and I guess hot water is an extra charge at this property. I waited 10 minutes to get into a luke warm shower then to be hit by freezing cold water while I was showering. Not to mention the shower head was a good 8" below my head! The room also didn't include my Diamond amenities which seems to be the norm as of late. No snack, no drinks as I should have had.
It was a long day so I settled on room service. Bad idea! I ordered queso for an app and a burger for my main meal with a side of blue cheese dressing for the fries. Queso was OK, nothing great but your typical room service fare. I didn't receive the blue cheese dressing at all and the burger was horrible! Couldn't eat it! It was cooked OK but the bun was so soaked in grease it would just fall apart and was literally closer to a liquid state than the solid piece of bread it should have been. I called down and explained it to room service and I got a "Yeah, OK. We will remove it from your bill." and click they just hung up. Next thing I know room service is knocking on my door, with not one but two employees demanding my tray. I explained I was still eating the queso but they could have everything else. Horrible behavior and attitude, no excuse at all.