Shame rooms did not live upto customer service provided
This hotel is not worthy of it's rating. It seems to get by on its reputation and 'coolness' without delivering accommodation to the rating expectation. Whilst the customer service provided by the staff is excellent - professional, courteous and respectful at all times - the hotel accommodation itself left a lot to be desired. Whilst the rooms are adequately furnished, they are small and the bathroom was 'bijou' to say the least. Our curtains - or should I say curtain - did not cover the whole of the window, though only just being a couple of inches too narrow it was enough to let the dawn and street lighting in. The toilet handle would not flush when we first checked in, though it quickly resolved. It was a shame the same could not be said for the bath/shower combo; when showering water still freely flowed from the bath tap. This was reported at the same time and not resolved during our stay. One morning the bathroom locked jammed - not sure how as no-one was in the bathroom to lock it!! Again this was quickly resolved. The decor is very old and tired - there was a burn mark on the carpet and the duvet cover had a hole in it There was a coffee maker in the room but no complimentary coffee - at least $3.50 per pod. On the plus side, the pool and terrace area looked fab and was very atmospheric in the evening. The lobby looked good and the staff could not be more attentive. The location is excellent if you want to be in Hollywood but other than that I would not recommend this hotel - to be honest I have had better hotel room environments and experiences in a Best Western!