If a 1 could be a negative 10, I would have rated it that way
Upon check in, I called down to the front desk to get a refrigerator sent up. After unpacking two of our suitcases, I noticed the first room's carpet was soaked on the 14th floor after carting 2 luggage carts up for a convention and unpacking due to a water leak that was on the 11th floor according to management - I guess gravity is defied in this building. 
Still no refrigerator delivered, we moved to the second room with 2 carts of luggage after repacking and then discovered it had no AC/AC that could not cool the room below 80 degrees and mold in the shower so once again, gave this hotel an additional call to hopefully not have to move 2 carts again. An 'engineer' was sent up to fix the AC, he simply turned down the temperature to the lowest level-68- and closed the blinds claiming that this would fix the heated room. Please keep in mind, this is August in Austin. Then the shower 'engineer' appeared with a bottle of Clorox and sprayed the blackened shower grout and caulking leaving an unbearable smell of bleach throughout the room which quickly gave my husband and I an unbearable headache. 
So here we go to our third room!! The third room was just as hot, just as dirty, the shower head was coming out of the wall but the General Manager offered a $50 credit towards our bill like it was a favor to sit around and sweat. Everyone in the management staff acted as though they did us a favor putting us on the highest floor facing the business district and what appeared to be a center for homeless people on the 16th floor BUT 4 hours later we got our fridge!!!! Every room we were put in smelled of dogs and musk and the number of pets checking in along with the water leak that was apparent on the exterior building walls and inside carpet easily noted the reasons. My husband is a professional roofer and water proofer and had never seen such a shotty job performed on such a main stay building in the great city of Austin. Not only is the outside of the building bad but the inside is worse. 
I am here attending a convention that is sure to generate thousands of dollars for this establishment. Upon attending the hospitality reception, all attendees were sweating and complaining of the lack of AC in the main lobby, elevator lobbies, as well as the entire hotel. I have already encouraged the head of our association to never book this hotel again due to poor customer service, inadequate facilities, pathetic energy management forethought, and overall poor hotel accomidations. I am a Hilton member and understand why I always stay in those establishments.
Jason in the bar was awesome and empathetic! I cant wait to check out tomorrow!!!!!!!!!!!! The lobby outside the elevator reminded me of a hot sauna and the overall condition of the rooms - all 3 of them is just ridiculous! This is more like a $69 a night MOTEL then a Starwood property-they need to realign their priorities. I will have to say, the only thing the hotel has to offer that is their very updated and high tech gym facility.