Not your standard SPG Hotel
Let me start by saying that I was expecting something nicer than the Westin since it's a "boutique" SPG hotel. I found the hotel be be run down and dirty. Mold in the shower grout, peeling wallpaper and dingy dirty walls. For the price, I guess I shouldn't complain. I think my expectations may have just been too high. 
As for service, the front desk guy I spoke to (Eduardo) was curt and rude. I was asking when we could check in since I got in early and he spoke as if I didn't know that I was early. Hello? That's why I asked when I could check in. Anyway, maybe he was having a rough day... 
We also called once to the front desk to say that the ice machine was broken and asked if they could send up some ice. They said room service doesn't exist in that hotel. Again, i think my expectations were too high. 
One last gripe... There's no wifi in the room! The hotel description says wifi available for purchase but only if you have a jack to plug into. No ipods or phones can get on. Only place where wifi is available is in the lobby. Big minus in my book. I've stayed at the Hudson before and it's much much smaller but the experience was so much better.