Super 8 SUPER ATTITUDE!!
I really wanted to give this property a five star rating until I encountered some of the worst customer service I have experienced.
When we first checked in I asked if it was possible for an upgrade. The desk clerk looked at me and stated, "WHAT???". I repeated, "do you have an upgrade?" She responded, "you have already been upgraded, here's your key."
We went to the room to find the upgrade being a "fitness room" which had a treadmill in the middle of the room. Since we are members of a gym where we reside we returned to the front desk and explained that we did not request a "fitness room" and do not want a treadmill in the middle of the room.
I then asked if she could switch our "upgrade" for a spa room, she rolled her eyes numerous times and stated, "I don't know anything about upgrades and I can't do it!!" She then placed us in a room that was actually a very nicely appointed suite with a large flat screen tv, work desk, sofa, etc. I have to admit, this property does have all the amenities you would find in a much more pricey place such as refrigs, coffee makers, comfy beds, free breakfast, strong WIFI, etc.
HOWEVER, after the third day of our stay we returned at 5:00 to discover our room was not cleaned. We called the front desk and she responded, "I'll make a note of it and bring you towels". When I replied that that was not acceptable and I wanted the room cleaned she stated " the housekeepers have left and there is nothing I can do, you left your 'do not disturb sign on the door.' (this wasn't true, in fact we left after speaking with the day manager).
I stated that either the room be cleaned, we be moved to another room or I would stop my credit card, she called the manager, Mr. Patel. He suggested she downgrade me to a standard room which I also refused (the hotel was almost empty and there were plenty of similar rooms vacant). She then stated, "you talk to him" and put me on the phone. He then asked me if he could help me. I told him I wanted either my room to be cleaned or a similar room to be moved to and he replied, "well she just did it, so what more can I do?"
Bottom line, they did give us a similar room after an hour delay in which we were late to our business meeting and the next morning I got more attitude from his wife who denied being manager (or anything else) although she spent every day ordering people around and training people at the front desk. When I questioned her if the policy of the hotel is to leave guests in a dirty room for the night she responded, "you got a clean room, didn't you?" and walked away.
I would recommend this hotel only if you are willing to put up with attitude from the management on down to desk clerks and cleaners and make sure to remind them to have your room cleaned before leaving the premises.