LOST LUGGAGE overnight!!! BEWARE!
I was looking forward to a relaxing getaway at this hotel. Arrived in the evening and was met by the bellman who I was assured would take my bags to my room. I arrive at my room late nite and my bags were not there. I called down to the front desk and was told that I needed to look in the armiore and the bags had to be in my room. Ok no bags...I went down to the bell desk where I was met by the security supervisor Kyle who told me that they were looking for them and just relax. After over an hour of investigating and searching at 1am and No Bags! They said that they called the bellman at home and would wait for a call back intil the morning. Ok were does that leave me? No medication, toothbrush, underwear or change of clothes to look forward to. Sleep? Nope! Waited to 7:30am and made a call to the Gen Mgr to inquire about the bags. They still had not located them. Knock on the door...security found my bags! This was awesome but when I called the Gen Mgr to ask for help I was told that they found my bags and the issue is resolved. I told them that loosing sleep in a hotel of this calibur is unacceptable. They offered to waive my valet fees and thats it! I needed to stay in AZ another nite and asked for a comp for the 2nd nite, Nope! Nice place but if you have problem beware they are right and you will be treated like crap! I decided to leave for the 2nd nite based on my poor experience. Guess what they charged my card and I did not even stay there! 7-10 days for refund..we'll see! SHAME on SHERATON!