Sad representation of a stupendous worldwide brand
Spent 3 nights at this hotel based on the reputation of the grand hotel we know and love. My husband and I have been fortunate enough to have stayed at 9 other Mandarin's in the world. This one needs to immediately sent the entire staff to Hong Kong for training. 
Yes, the view is amazing, and the bed is comfortable, but that's about all that can be said for this hotel. The decor could not be more 'vanilla', the welcome from staff more vapid, and the follow up even worse. What 5-star hotel front desk congratulates a guest for 'the highest number of guest stays she had ever seen' and then sends them to a handicapped room?( thankfully we were able to change rooms) A simple request for ice took two phone calls. The concierge desk was unhelpful and had to be reminded a mere 4 hours later that we were trying to secure tickets to a ball game scheduled for 2 days later--something that surely happens on a regular basis in a sports crazy town. The one trip we did ask them to investigate was completely arranged without our confirmation, and as we had to unexpectedly cut our trip short to return to Asia earlier, we are now going through extended red tape to get reimbursed for something we didn't even approve! 
This may be the first Mandarin OrientaL in the US, but it's certainly not representative of the fine brand everywhere else worldwide.