this should be a low end hotel
Came here for a work conference and from the moment I booked to when I left, this hotel is wrought with problems. My reservation was for 2 nights, but the person I spoke with on the phone split my days up, so in the system I was set for 2 different rooms for 2 nights (which means I would've had to re-pack and move to another room). The wi-fi is shotty spotty. You would not expect this from a big chain. The food is in eatable--worse than dorm food. Mushy, salty, tasteless (other than being salty). They are constantly out of coffee during the conference. The set up in the conference rooms are terrible--the chairs are so closely packed that it is worse than sitting in the middle seat in an airplane. The walls are super thin so you can hear your neighbor's toilet flush and alarm go off at 5am. The beds are hard. The sheets on one of the beds was dirty when I pulled back the blankets. GROSS. Finally, ready to check out--my bill was overcharged with wine from the bar, wi-fi (which was free through the conference). Tried to get a diet coke from the only store (a cafe) and it took 20 minutes for the line to move and I never got the diet coke. Of course, because my reservation was split in between 2 days and 2 rooms, it was problematic to get a final bill. Wish I made a reservation at the W instead and travel to this hotel for the conference. This hotel is pretty bad, inefficient, behind the times, cheap materials... I am definitely excited to go home.