Staff make the difference!!!
The Gansevoort - where urban chic is infused with warm and good quality service. A common sense concept but not always easy to find.
Booked this hotel at the last minute for my husbands birthday yesterday as a surprise instead of travelling home after dinner and a Broadway show. The weather was gorgeous and coupled with the Gansevoort it was a fabulous and refreshing overnight escape. First impressions are key and Luisa at the front desk immediately gave us such a warm welcome and she wished my husband a happy birthday as they must have noted it when I called. She informed us that our room wasn't ready and if we wanted to wait at the bar or the rooftop lounge she would find us when it was available. This is when we were impressed for the second time by Raul. He immediately stepped in to take our bags, assured us we would be contacted when the room was ready and was professional but personable. I was glad the room wasn't ready as the roof top was amazing with breathtaking views - a cutting edge spot to sit out on a Thursday afternoon and soak up NYC. True to their word Raul contacted me after about 20 mins and we even got an upgrade! My husband enjoyed a pre-booked treatment at the spa and then we had dinner right across the street at the Spice Market. By the time we returned from Times Sq to the MP district it was hopping and the rooftop was electric. A little noisy for a nightcap so we sat downstairs at the outside bar which was perfect and provided some great people watching. I will admit service was a tad slow here even though it wasn't very busy. This morning before leaving the city we took advantage of the rooftop pool. It wasn't crowded before 10am and was so unique to have a morning dip looking at the skyline in a gorgeous setting. The downside was there wasn't any coffee or tea available at the rooftop and it wasn't complimentary in the lobby either but it was worth the money to sit at the pool having coffee and croissants!! Overall it was a great experience and I feel this hotel offers style with more warmth and sincere staff interactions than my recent stays at The James or The Trump SoHo and the elevators work a lot faster at the Gansevoort!! I have a pre-planned NYC trip with the girls next week and we are considering treating ourselves by staying here rather than my friends apartment as it checks all the boxes - location, amenities, engaging backdrop, quality service and attentive staff to ensure repeat business. I felt more than just a guest at a top class hotel. Thanks again Luisa and Raul for making the stay so memorable.