customers are to lowly to dare speak to reception.
Reception staff in this rather faded once glorious hotel need a wake up call. They ignore you and you get the feeling that you are well beneath them in the grand scheme of things. I was deliberately ignored and stood at the desk while two reception staff chatted. In the end I walked away disgusted. 
My friends had their room double booked and received a nocturnal visitor trying to get in to his room. Apologies were profuse and compensation given, 4 biscuits and two bottles of water!!!!
This hotel is past its best.