Perfect location, very friendly
Stayed here for 2 nights with hubby, 15 and 17 year old. Arranged an early check in, arrived at 11.00hrs. On arrival door staff very welcoming, as were front desk. Lobby very large and clean. Free lemonade machine, near front desk, which was delicious and very refreshing. Was offered an upgrade to 20th floor overlooking Hollywood sign. This upgrade also offered entrance into club area on the 19th floor.In the club area you get breakfast, snacks at 17.00hrs and desserts at about 19.oohrs. All soft and hot drinks are free, alcohol is available at a cost and the club shuts at 22.00hrs.Very good value.
Room
As I said overlooked Hollywood sign, one wall is a window so views amazing.Easy chair next to window. Rooms of a very good size, we had 4 largish cases and still room to walk around.Beds comfortable, air con good, free safe in wardrobe. Bathroom had everything we needed.
Staff 
We found all staff very friendly and helpful. Macy (sorry if spelt wrong) the concierge was particularly good. We booked a tour with her and then was looking to book Universal but really was not sure which package to do. Macy even phoned Universal to help us with a question we had.We returned to her desk many times before we made a decision and although she was extremely busy she always remained calm, polite and helpful.
Location
Perfect location, metro 4-5 min walk from hotel.
We did not use any of the hotel facilities as out and about exploring so unable to comment on them. 
If we returned to Hollywood would definitely stay at this hotel.