This is a 1 star Hotel - shabby front desk treatment + room not cleaned well!!!!
I had to fight for a room for four people .... after booking it 3 weeks earlier. Then they lied and said they were full and cannot help us!
We were not the only one treated that way. (My wife also heard another ladies complaint: Another lady and her older son were also were given the same run-around and were forced to take a room with one king bed … WOW. The mother had to sleep with her older son.)
After booking it for 4 people, they assign us a room for 2 (one king bed) and said they have no more rooms, they were full. (we booked on Hotwire). After a talk to the manager, we were given a room for 4. (even after they said they had no more rooms for 4). They are liers.
Then when we went to the room it was second rate. There was a huge blotch on the carpet, about 3' across. When looking for a sock under the skirting of the bed I found someone’s candy wrappers, and a large letter from New York. The covers on the bed had a cluster of spots on it, about 1' by 2'. The bathroom Mirror frame was greasy, and dull, I cleaned a patch with water and soap and it sparkled … it had not been cleaned in several years and perhaps never.
They first said that they had no room for 4 people, and that they were booked up, Then they assigned us one after I talked to the manager. Then they said we should have booked the hotel through them direct (not a travel booking company, then things would have been different) yet they had the reservation right there on their screen ...then things would have been different????? I suspect that since we were booked on Hotwire at a reduced rate) they had managed to sell off all of their premium rooms themselves and decided to give us this nasty room to make their point. They gave us an un- renovated (second rate room).
What is their game?? They lied to us about not having rooms, they did have our reservation and said that they have the choice of giving us a room with one king bed or a room with two queens. Yet knowing fully that we were 4 people they said the room we get is for 2 people only!. 
This sort of crape is not necessary. I was in LA with my daughters for a trip to see LA and Disneyland etc. Their hearts were set on a nice hotel for this trip and the hassle and lies I had to deal with were totally unnecessary.
We had stayed in several other hotels on this trip, comfort Inn, Hyatt and Red Lion. This was a first, every other Hotel was perfect, leaving the Crown Plaza LAX at the bottom of the list of all Hotels that I have ever stayed in ….Bulgaria, Romania, Turkey included.
**I will be calling the hotel to let them know of the shabby treatment. Crown Plaza managers need to know what is happening at their hotel.