They are trying.
We stayed in this hotel one night and didn't have a horrible experience. The hotel is older but we got a remodeled room with laminate flooring and flat panel tv. My sister in law got the room with green carpet and old tube tv. Luck of the draw I guess. The room was nice and clean but the AC was terribly loud. That came in handy since the people in the room next to us were arguing and the AC drowned that out. Breakfast was OK. We got to the dining area about 8:30 and several items were already gone. The staff working the dining room were texting in the kitchen area and looked perturbed when going to refill the bacon. This hotel would no be my first choice but it was ok.