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We have never stayed there so we booked a room for a family vacation. The valet service was nice but it went down hill from there. The porter said "We'll bring you bags right up!" It was a busy evening so the desk manager checked us in, he never smiled or had anything nice to say or questions about our trip like "can I help you with anything else?"...it was unpleasant. We entered out "Days Inn" (I mean drab/dull, no decor what so ever) equivalent room #5144 and waited, and waited, and waited for our luggage. After 20min I went and got it myself. I think the new (1950s) addition must not be comparable to the historic section. BTW: there was a ball of black hair in the tub and the room needs a makeover.
Anyway, I won't stay here again.