Long hairs found on the bathroom towels & walls - mold too
We actually didn't end up staying at this hotel because of what we found. To begin with, we drove up to the Valet area and sat in our car for 15 minutes before getting out and talking to the Valet. He had already seen us and was busy looking busy. When we asked him if he could park our car, he pointed to a driveway and said "You can also go to the Self-Park". So, that should have given us an indicator of where the evening was going to go. We checked in, put our items in the room and went downstairs to have dinner. On our way down, we find the surly Valet attendant in the Elevator again - not sure what he was doing but ok. We make our way to Azalea Restaurant and the service is great, wonderful presentation. The prices are a bit steep for the quality of the food, but we figure it must be Downtown LA's standards to overcharge. After dinner, we walk by the Rendesvouz Lounge and admire the set up, Lounge Seating, etc. Very nice for after work if needed. We walk around a bit and notice that there are many areas closed off or under construction, hopefully it will be done soon because it really does take away from the hotel. So, we make it to our room. In the bathroom we find a bunch of long hair strands stuck to the wall and the door and when I reach to grab a towel to wipe them off, they are on the towel too! I'm not sure if the room was not cleaned or the towels not changed, but that was disgusting! I look down at the floor and there's mold on the mouldings and corners. We didn't even want to know what was not cleaned or changed out in the rest of the room. Grossed out, we left and stayed elsewhere. By this time, the surly Valet is somewhere else. We give our ticket to a nice young man, Pavel, who promptly brings our vehicle. Aside from the service at the Azalea, he was the only other staff member who was helpful and friendly. Not sure if it's the training or lack of, but overall the new hotel was disappointing at best.