Beware of high A/C noise levels / Hygene / Whatever Whenever??
We wanted to stay at this hotel due to its location. It is very well located next to the lakeshore at the beach. When arrived the staff was very friendly. We dropped off our luggage and left to town and did not return until 4am. Then when returning to the room late at night we noticed lots of "white stains" on the bed sheet spread and the A/C noise level was very high. After calling the Whatever Whenever desk an engineer was sent to the room and housekeeping would refresh our bed and it was concluded via the phone by the whatever/whenever rep that the stains were "toothpaste" without even seeing them. When the engineer arrived he said that he was unable to help us out since the A/C's were old and that these noise levels were "Normal". Well I am pretty sure if your exposed to these noise levels daily you will get used to it... There was also no way of turning the A/C fan levels down so less noise would be generated. You could either turn it on or off. Also when someone arrived to the room to change the bed they just took off the spread and replaced it with a thin sheet. After contacting the Whatever/Whenever desk again I asked if we could move our location to another hotel or room since this was going to be a problem for me for the next few days. They indicated that they could not do anything for me at the moment but that they would contact me the next day.... The never did.... I also did not feel like chasing them as I was pretty pissed off and wanted to take a laid back approach to see what would happen. We also did not feel like changing hotels to be moving all the luggage just for 1 more night. When we checked-out the lady behind the desk was very kind and friendly. She asked how the stay was and I replied saying that this hotel does not meet what I have been expecting from a W-Hotel. I explained the story and she was very sorry. She said she would add points to my account and that that the manager would contact me as soon as possible.... Again another promise that was never made....
I have stayed at many W-Properties and this one is the whorse compared to Barcelona, Los Angeles, New York, Miami, San Fransisco!