Major Security Breech
On July 29, I checked into this hotel. I was traveling to Ohio for work. I was staying until Friday August 3. On July 30 when going to my room after work I put my key in the door and it did not work. I put it in again and it did not work but the door immediately opened from the inside. A man was in my room. He said that he just checked in and he was given this room. I went to the lobby and explained what happened. I was told it was a "computer glitch". He apologized and re-activated my key and put me back in the same room. (Now a stranger knows my room number) As an apology I was offered milk and cookies delivered to my room or a cheese and fruit plate. (Seriously - no offer to change rooms - and a snack as an apology) The next day a co-worker who was staying at the same hotel and who stays there every time she travels to Ohio for work called and spoke with a manager by the name Gant I believe. He told her he would save a room for me to change rooms that evening after work and that he would see what he could for service recovery. When I went to the front desk they told me there was no room saved for me but they did put me in another room. My co-worker and I never heard back from Mr. Gant with a better service recovery option than milk and cookies. My co-worker travels to Ohio for work several times a year and she always stays at this hotel. She is very seriously considering changing hotels. Putting another guest in a guests room is a major security issue. I was quite freaked out when the door opened and man was inside my room. I do not know how long he was in there.