Getting worse every year
We have stayed here several times over the past few years only because of the convenience to the stadiums. However, this hotel has continued to decline in both service and cleanliness over the years. We were told we could have early check in for this most recent visit, but when we got to the hotel we were told there were no rooms available because they checked in lots of other people whether they had requested early check in or not. The room was basically clean, but the toilet was falling apart and the phone did not work. We called for room service and after not getting our food for over an hour called back and we wer told there was no record of our order. (I spoke to the same girl to place our order and on the follow up call.) Staff has gotten good at apologizing, but we will likely stay elsewhere from now on because it is just not worth staying here despite the convenience.