Service unacceptable for a business hotel
An important overnight mail package arrived for me. They did not notify me, did not bring it to my room. I only discovered that it had arrived the day after it reached the hotel, when the sender wanted to know why I had not responded. At that point the hotel found it. A day late.
There were also little things.the engineer who knocked loudly on my door at 11pm - I had not called for an engineer, he had the wrong room.
My request to housekeeping for a non-feather pillow. Which was responded to by housekeeping with 2 separate phone inquiries to make certain that I wished a non-feather pillow. And then, with the delivery of a feather pillow. 
I only stayed two nights.