A Good clean base to explore
When you read reviews on Trip Advisor, there are always good & bad ones for the same hotel. We found the hotel to be fine. Our room was plenty big enough. Everyone tells you that New York hotel rooms are small but I had booked a room with a king size bed hoping that this would entail a bigger room. Our room had plenty of space & storage. We only ate in the cafe for breakfast & it was fine with quick pleasant service. We found no problems with the staff who were always helpful & friendly. There are no room safes but there are free individual safe deposit boxes behind reception that you can use. The only things I would have liked to have seen was free Wi-Fi (You had to pay) and a coffee maker in the room. Even the airport hotel we initially stopped over on our flight to Bermuda had these. If you want Wi-Fi, just pop over the road to Starbucks & use theirs for free whilst enjoying a drink.
I was wary of eating in the cafe after reading some reviews and had thoughts of hunting round Times Square for breakfast, but the hotel cafe is fine and reasonably priced.