A Long, Yet Pleasant Stay
I stayed at SHS for 23 days. I was in Memphis for training.
I had boxes shipped to a hotel next door (Marriott was the hotel we were initially staying) when my hotel was switched, the Spring Hill Suites front desk people immediately took care of the three boxes of items I'd need for the following three weeks at their hotel. They were brought to me upon check in. Very nice.
I'm still not sure if Memphis people aren't as friendly as New Jersey folks, or if was the attitude of the staff. I found that if you went out of your way...and pretty far out of your way you could manage a hello or maybe a good morning.
A few staff members were very approachable but the ones that weren't, and had no intentions of being so, was well, strange. The housekeeping crew weren't going to say hello no matter how you went about it. It became funny, then a mission, one we never did win.
Some could have taken a lesson from Crystal in the breakfast area. She and another woman represented Spring Hill Suites well, in general. I saw that kid work from morning to night always with a smile.
Keith and Darren at the front desk...same thing. Nice people.
The property itself is clean, modern and the best possible location in downtown Memphis. Directly across the street from a nice park and plenty of shopping.
Within walking distance to the beautiful Peabody Hotel ( which everyday at 11 and 5 the famous ducks come down to the lobby by elevator and to the fountain) the famous Rendezvous rib joint,
And of course Beale Street where music plays block after block.
Nice outdoor pool, hot tub and plenty of private space to work or study.
The business center is in the lobby, two computers, printer the usual. The front desk helps with faxes, transportation and the like.
The gym is small and some of the equipment was not up and running- but they had a variety of equipment. Small but clean and doable. I joined the YMCA a few blocks around the corner. The best Y I have ever been to. Keep it in mind if you're staying in town for any length of time.
Working and living in the NY/NJ area, I'm not rattled by the homeless population, who will generate persistent conversation to request food and or money. Perhaps at night you want to walk with someone. The hotel makes great effort to keep its property safe. Plenty of police presence, though we had not one issue.
The rooms are very nice. While you couldn't get a smile from a housekeeper, you definitely had great service daily. Always restocked and supplied whatever you needed. I don't know, maybe I'm demanding, after all, I had more Paul Mitchell hair products than I could, who knows maybe they were just too busy to smile or say hello....ever..not once...ever.....
My only complaint after 23 days at the Memphis SHS is getting fresh coffee early morning, just didn't happen. You could get coffee, but not fresh coffee. Which is a minor mess up, I suppose.
But important to those who enjoy (need) coffee in the morning,
The City Market on the corner was the go to place for coffee. Great deli/grocery store which we relied on a lot for coffee. Great Gumbo too. There isn't a DD or a Starbucks within six city blocks that I saw.
The hotel is quiet for downtown. The restaurants within walking distance are some of the best eateries I've experienced. Flying Fish, Majestic Grill, The Tea Room, all very different, but all amazing. The hotel does not have a restaurant but most places deliver. 
The charm of downtown Memphis is Main Street. The only transportation in front of the hotel is horse and carriage and trollies. For a dollar you can ride across town, and I suggest even if you have no where to go...go. Its the charm of the city. Take a ride to the Spaghetti Warehouse.
All in all, I loved the hotel. When you're away from home for three weeks, it's important to be comfortable, feel safe and be in a clean environment...SHS offers that and more.
Once again SHS has managed to make me feel at home, no matter where in the country I am.
One day I will go back to Memphis and when I do, SHS will be my first choice. It always is.
There is something for everyone at this location...except maybe a hello from a housekeeper.