Complete False Advertising and RUDE desk staff
We stayed very recently at The Fitzgerald - Sept 2012. It IS in a great location - so close to Union Square. However, their website is horribly out of date. They no longer offer valet parking - even though there is still a sign out in front of the Hotel telling guests there is Valet. The desk clerk sent us to a lot that was FULL and they were also incredibly rude. We actually found a cheaper place on the next block right next to Honey Honey, to park overnight. The desk staff were all incredibly rude and we felt like we were bothering them anytime we made an inquiry. Seriously - interrupting whatever they were doing to "help" us. On top of the incredibly rude staff, our room did not have a remote for the TV. We later discovered it UNDER THE BED after they sent up a remote a day later that didn't work. As for the free breakfast, the coffee tasted rancid. And the oddest thing ever - the toilet seat in our bathroom was TOO BIG for the toilet. Why on earth they put it on is beyond me. It is noisy, too. Thin walls and the street traffic noise was terrible. And the other posters are not kidding about the tiny elevator.