Unacceptable for a Hilton Hotel
I stayed in July with a few friends for 2 nights. When I first arrived at the hotel I was assigned an already occupied room, ok mistakes happen, so i went downstairs to get a new room. The new room was large and spacious and looked clean until I got a closer look. We found mold in the shower, vomit stains on the toilet and fecal matter on the pull out sofa. When I went downstairs to go and get a new room I did not feel that the agent had genuinely cared about my problem and I am a Hilton Honors Gold member, this is totally unacceptable. He offered to clean the room for us, not move us! Not sure what hotel policy is but I would never in a million years stay in the exact room again. After some arguing he placed us in a smaller room than what we had the night before and eventually comped one night of our stay (first he offered me hilton honors points....like anybody wants those) I felt that the compensation was a little on the low side considering we got moved to a smaller room. Overall I dont think I would go back. I would rather go to a smaller hotel that can manage the number of rooms that they have.