Is this REALLY a Sheraton?
The staff could not be better, more helpful or professional. Check in was very easy in the beautiful lobby. The location was excellent, right on the 16th St. Mall. Although there was around 3 bell staff standing outside the main doors, not one offered to help with my luggage. They did open the door for me. The next day I saw a lady struggle with two large, wheeled suitcases; again the bell service held the door open while she pushed one and pulled the other into the lobby. 
Then you go to the room. This will probably be the most negative hotel review I have written from traveling and reviewing hotels all over the world, certainly the most negative for this level of hotel. I kept asking myself, “Is this really a Sheraton”? The room was rather small, but I could live with that. I unpacked and went into the bathroom. There was used, unwrapped soap and a half empty shampoo bottle. Only one towel so I began to wonder if the room had really been cleaned or just remade for the previous guest. I went back to the front desk and they offered to move me to a Gold member room. I had to go back and repack and they got one of the bell staff to stop standing outside and help me move to this preferred room.
This room was even smaller, if that was possible. As I walked down the hallway I noticed that you could hear TV’s being played loudly. When I turned on the air conditioner I discovered why the TV’s were so loud: the ac unit was loud so people turned their TV’s up loudly. The way the room is designed you could not sit in the chair and watch the TV since the TV and chair were parallel (my first had an ottoman, the second did not have room for one). Granted it was easy enough to rearrange the chair, but it is a poor design. Again I went into the bathroom, and this time there was fresh soap and shampoo. The little hair I have on my head is grey so the several strands of long, black hair on the bathroom floor did not belong to me. The shower curtain liner had yellow stains in it Again, a room not completely cleaned. 
The air conditioning was not working properly. It took two maintenance personnel and about 9 hours to get it fixed. The next day the ac broke again so for the third time in two days they came to fix the same problem.
This hotel has a housekeeping problem. Housekeeping staff is not cleaning and housekeeping supervisors are not checking on them. If the bathrooms are not maintained I wonder about the rest of the room.
Dirty rooms are not acceptable. For the price of this hotel it should be better maintained. I could not believe this was a Sheraton. Give it a miss, do not stay here.