Disappointing service
I was attending a soccer game yesterday and we stayed at this hotel and at first I would have given it a 3 out of 5 just because of the pricing and the location. Short cab ride from McCormick, Soldiers Field, Museums and so on. But my issue is with the service. Both my parents and I had to deal with random people walking into our rooms as the management accidentally assigned our rooms to other people. I found out the next morning that it happened to another family. I have stayed at over 60 different hotels and this has never happened but the real issue was their reaction. I quote "we apologize but it wasn't on purpose...we were busy". After I expressed my feelings about this pathetic excuse I was offered a free meal at 12:45 am which I declined and was assured that they would find a way to make it up to us. Of course the next morning nothing happened and on top of it we called for some coffee to make in our room as we ran out and that never came. Overall location and pricing is important but if service is so far below professional its simply not worth a visit.