Enjoyable stay
The hotel was in an excellent location....3 minutes walk to the Empire State Building, 10 minutes walk to the Rockefeller Center, 15 minutes walk to August Wilson Theatre to see Jersey Boys, 25 minutes walk to Central Park and 4 minutes walk to get the Hop on Hop off bus which we found to be excellent value (we negotiated 4 days for the price of 3). A previous comment was made about the $94 credit for breakfast (per couple)......you CAN have anything off the menu up to the value of $94 (remember to factor in the 18% service charge and taxes) it's not rocket science........you'd have to go overboard with the amount of food ordered to greatly exceed this credit !! The staff were, without exception, happy, friendly and helpful with one outstanding member of staff being the lovely Manuela. We thoroughly enjoyed the meal we had in the hotel restaurant Ai Fiori for my birthday.......just one little blip when a side dish was forgotten and arrived a little too late to be enjoyed with our main course. The hotel is modern, contemporary and spotless. I would rate it as a very good 4 star but not quite up to the standard of other 5 stars we have stayed in around the world. Couple of negatives which are very minor but hopefully will be addresed by management after reading this review .... the coffee at breakfast was never hot and the nuts occasionally offered in the bar when we had cocktails tasted stale. We didn't have chance to try the spa, unfortunately, but we checked it out and it looked very nice. We caught the NYC Airporter bus from JFK ($28 per person round trip) to Grand Central Station and then got on the complimentary minibus which dropped us outside of the hotel. The hotel complimentary car service took us back to Grand Central to pick up the bus back to the airport which run every 30 minutes. We would definitely stay at this hotel again.