Good location; Friendly Front desk ; Need better Crisis managment
We stayed at Magnolia hotel for a couple of nights. The location is great, right in the heart of denver downtown. 
There was a mix-up with our reservation. When we booked through hotels.com, we were told that our room would be on 6th floor or higher. We wanted a room on the higher floor to avoid the road noise. We were told at the front desk that the third floor was the highest floor on which the kind of room that we reserved was available. They blamed the confusion on hotels.com. We were offered an upgrade to the fireplace suite (on the 9th floor) for 20$ per night. We took up their offer.
The fireplace suite was huge. It was like a spacious one bedroom apartment. The inside of the room was good but we thought that the corridor looked old and was a bit smelly as well.
We were celebrating my wife's birthday during our stay. I had requested the concierge for a wine bottle and cupcakes to be brought to the room at midnight. They were brought up to our room right at midnight, which I appreciated. 
On the morning of our checkout, there was no hot water for the entire hotel. It was not restored till we checked out. Also, on that morning, we requested for some additional towels, which were not brought up to our room till a couple of hours after we requested them. 
When we checked out, the front desk was very apologetic about the hot water issue/towels issues and they credited us for one night and removed all the upgrade/amenities fees. This was nice of them and we appreciated this gesture but we felt that it would be nice if they had a better contingency plan for things like boiler failure etc.