Exceeded expectations in every way
We're used to fine hotels, from Trump in Miami, to Soffitel in NYC, to The Willard in Washington. The Westin Copley is right up there with the finest hotels you'll ever stay in. What sets them apart? The service. Our room was amazing as well.
Our experience started on Facebook where I made a comment on the Westin Copley page and was immediately responded to by Anna DeLeo, the marketing manager at the hotel. She offered her help and told me I could contact her for advise and information. After a number of emails back and forth, our trip was planned from beginning to end with restaurant reservations, sight seeing ideas, shopping and museum suggestions. Anna didn't miss a beat and I credit her for making our first trip to the Boston area a memorable one.
Our room was upgraded to a Jr. Suite, overlooking the whole city, including many landmarks, not to mention a beautiful sunset over the Charles River. Every amenity was looked after in a professional manner. We were celebrating our anniversary and shortly after we arrived a complimentary bottle of wine with a tray of cheeses and fruit arrived. Very classy. It made us feel very special. Every person we encountered from the valet, to the front desk staff, to the bell man, to the concierge treated us like royalty. Lots of other perks we noticed, but the best was when the final bill was slipped under the door. A number of incidentals that should have been on the bill were "taken care of." It's these small touches that will have us recommending this hotel for years to come. It's gorgeous, well-situated, amazing service, and attached to a beautiful mall in the Prudential Building.
Oh, and I should also mention that our holiday continued to Cape Cod. Once again Anna knew the area and gave us suggestions of where to stop on our way. A special thank you to this very competent woman who has succeeded in embedding this hotel fondly in our memories forever.