Rooms are in need of modernization!
Hyatt has clearly capitalized and taken advantage of its location to the Baltimore Convention Center and charged $300+ a night for rooms that are not worth $75 a night. (Yes conventioneers get a discount, but STILL overpriced) Old fixtures, old carpeting, no bedspreads (even a 2 ft. wide one), incompetence at checkout with charges that were placed on my bill, including valet parking charges when I took a taxi from the airport!
It's really sad, because the initial impression in the lobby is one of grandeur----then you walk into the room...What?? I'm paying $300+ a night w/tax for this dump? I'm not talking about the prices posted on the door, I'm talking about ACTUAL charges. I never even dared to try the restaurant. These hotel rooms are a sad depiction of Corporate greed and they have forgetten about a good customer experience. Not only will I not recommend this hotel to my company for its future conventions, but I will never stay there again.
The City of Baltimore should think real hard about the proximity of this dilapidated hotel and what the customers' experiences will do for future business---or shall I say "lack of".