Nice Hotel, but the service is terrible!
The premises of Paradise Point hotel are nice, but the terrible service FAR outweighs the ambiance of the hotel.
My complaints are as follows:
- We were randomly charged the closing fees for someone else's room about three weeks after our stay. The accounting department stated that the other person's card failed so our card happened to still be in the room profile so they charged it. Really? Is that even legal? We are in no way related to this other party. We are waiting for a refund and will dispute the charge with our credit card company if all else fails-----but this error is just ridiculous and most likely a violation of many consumer credit laws
- My husband has an allergy to diary products and EVERY single order to room service and the cafe was completed in error. Sure, they eventually fixed it---but we had to wait double-time for our food and waste time calling in the error. (We always go through the allergy information in painstaking detail so I can't see how it was missed....especially after multiple complaints)
- We paid for some fees with a gift card. But they still charged our room for the same fees. So they charged our gift card and credit card----double charged. Nice one - Paradise Point! (We got our money back after explaining the issue to a front desk associate who was 'not the sharpest pencil'---a very painful communication experience)
- Room cleaned daily past 4PM. And then on our last day, we asked for a late checkout (1PM) and they said 'Sorry, housekeeping needs to clean the room so we can't extend the time". Wow, really---we stay here for 8 days and on the day we are checking out housekeeping decided to clean the room before 1PM. What happened the other 7 days?
- The wireless internet in the rooms is very poor and basically non-functioning. Of all of our complaints, this issue is the most minor---but still relevant for future guests. 
I would absolutely never come here again. We are very easy to please---but it was just one mistake after another that lead to this terrible review. The charge for someone else's room 3 weeks after we checked out was the straw that broke the camel's back.
I really wanted to write a great review for this place as I have done for all other places we've stayed. Too bad it worked out so awful.