dont leave anything behind!
we chose this based on the reviews.The hotel is certainly good as far as rooms but little else matches.We stayed one night and after departure ( on arrival at 5pm at next destination) I realised I had left on the bed a very expensive white linen shirt ( my fault I know I should be more careful!)I immediately phone savoy suites front desk and explained.they said no problem they would check with housekeeping and call me back.They didnt.Next day I spoke to a different person who said she would leave a message on my mobile.She didnt! 4 days and still no response.I then went to hotel on way from baltimore to airport ( a long way out of my way),and when I explained the situation to the front desk they said they were not aware of the situation and couldnt find my shirt>As a realist I accept that the cleaner may have taken the shirt home,fair enough, but to completely ignore the guest for 4 days is just not acceptable for a hotel customer service.They took my e mail and said they would contact me.Lets wait and see!!!