Friendly Service
Overall a nice hotel with great service similar to most HI Expresses I've stayed in. A youth soccer tournament in Rock Hill kept this Arrowood location busy, busy, busy, but I had no issues with noise, eating, sleeping etc. The elevator here is possibly the slowest I've seen and there's only one for this 4-story location. I would often just take the stairs to my room on the 3rd floor and I noticed many others did as well. Not a show stopper, but just something to be aware of.
The walls and floors are thin so if noise bothers you, possibly a 4th floor room might help minimize it. The doors do not slam shut which is nice. My room was decent sized with an actual door on the closet space to hang clothes versus out in the open like most places. The building is on the older side with a few signs of wear and tear, but compared to many places I've stayed in, it's taken care of pretty well. I'm seeing more and more HI properties have popcorn machines in the lobby and they have one here. Pancake machines became the norm a year or so ago, so perhaps popcorn is next? That and the cookies in the lobby are little touches most appreciated.
My room had a microwave, fridge with a controllable thermostat and a 37 inch Panasonic flat screen TV with a decent amount of channels to scroll through. Internet is reliable. Although I didn't do much downloading, the speeds seemed good overall and never once did I lose connectivity. That's just the way I like it. The breakfast area has plenty of seating and is bigger than most HI Expresses. They even had bottled water in the fridge there which is something I don't normally see. Other than that little extra, the food is pretty much par for the course.
The gym has two treadmills and one recumbent bike, all of which are decent. The air conditioner in the gym often cuts out adding to the sweat level, but that's what I'm there for. Towels were always stocked, but caution as some are sandpaper like. A sign on the wall says HIE guests here have free access to a local gym simply by showing your room key, but I never did check it out.
All in all a solid 4 out of 5. I wouldn't hesitate to stay here again if in the Charlotte area.