Average hotel at Boutique prices
I want to take the opportunity to express how disappointed I was in my stay at Villa Florence on July 28 and 29. My reservation was made in advance, and I asked for an early check-in. I worked for the Fairmont chain in the 90s, and I understand this is not always possible. However, at check-in the reservationist seemed reluctant to even try to get the room before 3:00 until I expressed displeasure. As I waited for the room to be ready, I watched as staff rushed around with visible agitation. The room was disappointing. The rug was pulled up from the floor, the light in the closet was bare with a postage twine pull, the TV was poor on many channels, the bed did not have a pillowtop (even budget hotels have this fearture now), there was no turn down service, the daily paper on Sunday was the SF Examiner (an inferior newspaper) not the Chronicle (and it was only delivered when called for), the room smelly\ed musty, clear tape was used to repair borders on lamps, and no offer was made for delivery or pickup of baggage. I expected more from an advertised "boutique" hotel" and especially at an advertised room rate of $399 nightly (although I paid $270). I always follow-up trips on Trip Advisor and wanted to let you all know my experience.