They just cannot get the charges right!
Our company booked this hotel through an online service by pre-paying via our corporate credit card. The stay was well enough but on our next credit card statement the hotel charged our corporate card instead of the the online service. When told of their error they refunded our corporate card then charged one of our employee's cards that was provided for expenses only. Over the course of the next two months numerous emails were exchanged with the hotel trying to resolve the situation which we thought was finally resolved in July. We chalked it up to unfortunate circumstances and lack of understanding. Now our other employee who was staying at the hotel at the same time has received his credit card statement showing the hotel has charged his own credit card for the hotel stay. Realize that this is three months later! Needless to say we are frustrated that what should be a simple and common matter of charging the online service for the stay has evolved into this chaos even after the online service provided directions on how to charge them.