Staff unprofessional
The staff of this hotel for sure does not deserve to be in an Intercontinental. Not polite, not professional. Had a very unpleasant stay at it. Though the price is of a multi star hotel, the service is as poor as a 1 star hotel. My complain, twice, about bathtub drainage was never considered, so i had to take baths with water to my knees. I advised the concierge i was expecting a parcel to arrive, on the day of my departure, it happened that the parcel arrived ob time, i was never warned, yhough i asked the concierge about 3 times minimum and always had a negative as an anwer, and the parcel was already there, proven by DHL, and hotel, in an insolent e-mail gave me 24 hours to solve the problem, which i couldn t, so they sent back to sender, without my consent.I had to apologize to store and undo operation. Nightmare!