Disappointing
We did some searching on Trip Advisor and chose this hotel for its value and convenience to the JFK Sites.
The fact that it is only about 5 minutes from the Book Depository is the only thing this place has going for it.
We booked the room via the internet the day before and got a King Leisure Nonsmoking Room on the Best Flexible with Breakfast rate, which was $99 (plus $12 for parking).
The check-in went ok, we were given our room keys and had a room on the 15th floor overlooking the pool.
As we only had a day in Dallas we then spent the afternoon doing the Book Depository, then late afternoon we returned to the hotel for a couple of hours rest before going out for the night.
Unfortunately the hotel forgot to tell us that they were holding a 'Memorial Day Pool Party' so on returning to the hotel we were met with booming music and having to weave in and out of vehicles parked/abandoned at the front of the hotel.
Not impressed, and I begin to wonder why they forgot to mention this to us when we were checking in, as had we known, we wouldn't have checked in.
We went out for the evening and really struggled to find somewhere open to eat, eventually a couple of blocks away we found a Mexican Restaurant that was open and ate there.
By the time we got back things had quietened down and so our sleep wasn't disturbed.
The following morning we went down for breakfast but as we were about to leave we were given a bill for $23 for breakfast, we told the waitress it was included in our room rate, but when she went to check she returned telling us this wasn't the case and we had to pay.
I went to speak to the receptionist, and was more or less told that I was lying, I couldn't possibly have breakfast included for the rate I'd paid.
I was forced to go back up to our room on the 15th floor and bring down my iPad, which had the email confirmation on it.
Even then when I showed her the email, her arrogant attitude didn't change, and all the while this was going on, my husband was left in the breakfast room on his own.
In the next breath the receptionist then told me that if it was up to her, she would have just given me the breakfast tokens, but it's the restaurant that are strict, a bit of a contradiction seeing as she was the one insisting I go and get proof for her !!!
At no point was there an apology, in fact her whole attitude stank and even when I told her there was no reaction.
With the breakfast issue finally sorted after about 20 minutes, we decided to just leave rather than continue with finishing breakfast.
On checking out the receptionist passed comment about getting things sorted for us, which bit of her sorting it for us she was on about I'm still not sure about !!!!
Poor service and staff, find somewhere else to stay.