Worst hotel stay ever
I waited for the shuttle for almost an hour before learning I had to call for it but after I called for the shuttle twice it never came. After a third call I was then told by Darrell to catch a cab and I would be reimbursed, which I did. Check in was smooth but the hotel is in need of renovation, the room had a leaking toilet, cobwebs on the ceiling above the bed, stains in the carpet, stains on the comforter and a cigarette smell in the non smoking room my 11 year old, asthmatic daughter and I stayed in. Then to top it all off I had a food voucher for that Rdisson location that the airline provided, (that was only valid for that day), I asked the hostess at the restaurant, Sylvia, how do I redeem the voucher, for which she replied at the front desk. I then asked Sylvia if she could take the voucher to the front desk for me, as I has a plane to catch, and she replied if she had time. After we finished our meal I was attempting to go to the front desk to redeem the food voucher, when Sylvia, the hostess and another male worker basically blocked me in, telling me I had to pay. Confused, I said ok, I'm going to the front desk like you advised me and the hostess, Sylvia, replied no, you need to pay here. I was so embarrassed and felt humiliated because my daughter was there, they were addressing me on the dining room floor in front of other customers, who were staring, and it was totally unprofessional. In shock and horror I gave Sylvia the food vouchers as I walked past her and the male, while saying next time you try to disrespect somoeone give them accurate information about payment. Immediately I went to the front desk to complain but their was a long line and my flight was leaving soon, so I left but as soon as I arrived at the airport I immediately called Radisson customer service and complained.
The LAX location hotel manager, Stephanie Van Cleef, called me a few days later and said "the next time you are in the area, call me and I will be your point of contact". I then called Customer service again to follow up about my experience with hotel manager Stephanie Van Cleef, (reference # 2680374),and they offered me points in their customer loyalty program, (I'm a member in the club carlson loyalty program for more than 10 years), but that was not good enough for me. This was my first time in Los Angeles, I think I should be offered a free hotel night stay at the Radisson of my choice and free breakfast to show me that the Radisson hotel is a hotel that prides themselves on customer service and loyalty and that this experience is not a representation of the hotel.