Great location, beautiful architecture, hit or miss staff
A group of friends stayed at the Marriot Courtyard downtown San Diego this past weekend for a bachelorette party. The hotel it self is very cool, it’s the old historic building that used to be a bank that was renovated into a hotel, but they kept a lot of the original architecture, even the teller signs at the check-in are still there. It’s a beautiful property, the rooms are fairly spacious and aptly decorated, and there are some great views of the city if you are in one of the upper floors (we were on the 7th and still had good views). Valet is expensive, $33 a night, but pretty standard for city parking. The location is superb, withing easy walking distance from a ton of awesome restaurants and the Gaslamp district, we didn't need to take cabs the first night everything was so close. Also, the beds are amazing! We were a little disappointed in some of the service we received, we had requested a mini-fridge for our room early in the day and had to call back 2 more times (in addition to when we originally requested it at check in) before it arrived. Also we had booked three rooms and the hotel policy is for room check-in at 3pm, we did not get our last two rooms until after 4:30. I did speak with the manager and he was extremely contrite and helpful, however the front desk clerk was not so much. The other rude staff encounter we had was with the server in the breakfast area who treated us a little better than garbage, snapped at one of our friends for accidentally picking up the water he laid down for the person to her left, and split coffee inches from my elbow without the hint of an apology, it was very weird. I was also disappointed that there was no pool, and the beach is about an hour and half round trip by walking to the pier and taking the water taxi over to Coronado, so a little inconvenient for the sun-soak-seekers. All in all it is a very cool hotel, great location, however the staff were very hit or miss, some were awesome, some were rude. I would take my chances here again however, and would just try to keep in my the areas that I could expect some underwhelming service.