A bit dissapointing but overall not bad at all!
We were recommended to this hotel by a friend who is an experienced travellor.
We booked for room with 'View over looking Times Square'....yes, well if you stood in Left hand corner of the room (which was on top fllor) then there was indeed a panoramic view o.....however lying in bed the only view was of the huge multistory building opposite or the wall 
Room was very very basically furnished.
The Reservation / Front Desk / Concierge staff were very very helpful in assisting us to use public transport to get to and from places.
The Terrace bar should be one of the features of the Hotel but sadly this was not so.....the only feature was the extremely grumpy bar-person who took his time over (1) assisting us and (2) actually delivering service. Waitstaff in the restuarant also need a good lesson on 
'Customer Service'.
having said that the whole of NYC neeeds the same. Customer service is appauling.......in 99.999% of establishments!
We would stay at Novotel again but not pay for e room with (or without) a view!!
The location was great and to be so close to Times Square for us was amazing.
. 
ieing yf n