No return phone call after problem with stay
Plus: I liked the room, location is good (Westwood downtown area maybe a half mile), staff on site seemed generally friendly, hotel was clean. 
Minus: I didn't like the bed in either of our two rooms, so I asked for a roll away to try that out and they charged me for it, seemed a little lame. The heated pool could have for sure been warmer, it was the end of March, warm enough out to spend a little extra money and get it past cold. 
The real bad: We valeted, our iPad was 100% stolen from our van. We know you aren't supposed to leave things, but we never in our life had a problem. My wife mentioned it in the hotel and I told her it would be fine. Weak. The hotel still charged us for valet (I am out $700 on this already right?) and then ignored my request to have the valet company and/or hotel manager contact me (neither bothered). The valet workers weren't the friendliest by any means, and at least one was apparently a thief. Again, I understand it's my job to not leave it, but when I hand you the keys I should still count on you to not steal from me, and when I let you know someone did have the courtesy to follow up. The hotel is making the first and last impression a less than stellar one in my opinion, by having this company represent them. And the manager doesn't even take the time to contact me, no apology, no refund on parking??
We have stayed in Kimpton properties in the past (on a pretty regular basis) and after this one ignoring me I won't be again.