It's A Big City Downtown Hotel
And if that is what you want (as we did) then this is the place in Chicago. We stayed for 7 days on vacation touring all over the city. The location of the hotel made everything easy to get to either by walking or public transit. The riverboat tours are just out the main entrance and down one block. Navy Pier, MiracleMile shops, Art Institute, all easily walkable to. We had booked a deluxe king room and the hotel upgraded us to junior suite for an extra $11 per night (a good deal). We had the "awaken package" which included buffet breakfast for 2 in their atrium restaurant which was excellent. One of the best omelette stations I've experienced in a big hotel like this. Unlike other reviewers, we found all the staff we encountered to be very friendly and courteous. And the only elevator issue we had was on one day when it seemed everyone wanted to checkout between 10 & 11 am and the elevators were loaded up with luggage and people waiting at almost every floor (we were on # 23). We also pick-uped a rental car from Hertz right in the hotel. That was very convenient.