Hotel Felix Read before booking a room
It was going to be my first visit to Chicago and since I did not know the area, I decided to do Price Line to get my hotel. I secured The Felix, which is a boutique hotel in which I would be spending 5 days in. When I first checked in the hotel and made my way to the room, I could not help feeling claustrophobic in the halls. I am 5’8, 130 lbs, but I could reach out and touch both hall walls with my hands. When I entered the room, it was hot and musty. The A/C was on but it was not blowing out cool air. I called for maintenance and after the maintenance man adjusted and reset it, he said after 15 minutes; if it was not working ask to be moved. The room itself was very tiny with little room to walk. After 15 minutes, it was clear the a/c unit was not working so I was moved to an even smaller room. The computer desk was on the opposite wall of the end of the bed and even thought there was a chair to sit at the desk, it was easier to sit on the end of the bed to work at the desk. I went down to the front desk asking if I could get a bigger room. I was moved to a room the size of the original room I was initially given. The closet had a curtain for a door and six hangers. There was no dresser for my clothes so I had to live out of my suitcase for 5 days. When ironing my clothes, the only place to set up the board was behind the door. In the bathroom, there was a 3 shelf box for my things which was not enough room since it was occupied by towels, hair dryer and one roll of toilet paper. Zero counter space around the sink. When washing my hands, both of my hands would not fit under the faucet at the same time without touching the bottom of the sink. I had to move the robe on the back of the bathroom door in order to make more space in the bathroom. The shower curtain did not extend to both sides of the shower. The a/c unit although it worked, was loud and the vibration when it kicked on was like getting a massage in bed. The main halls were littered with trash and debris. It took up to two days for the trash to be picked up. My last day, after walking the in the city all day, I came back to a room that had not been serviced. I called the front desk asking for towels. The gentleman that brought up the towels apologized and said he would report to the manager immediately. The following day when I checked out, I was not asked how my stay was etc... I was simply asked if I needed a receipt. I took the liberty to inform the guy that my room was not cleaned the previous day and asked if it had been reported. He looked in the system and said no but he would report it immediately. There were two managers on duty, Larry and I forget the other guy’s name. I am not the type of person to ask for anything for free, I simply tell everyone about my bad experience, I take my business someplace else and I write reviews so the next person does not make the same mistake I did. On the way to the airport, all the passengers talked about their stay in Chicago and hotels. I was the only one with hotel issues. One lady highly recommended the Rafaela. I never received an email or call from The Felix management staff regarding my complaint. Lastly, the bad thing about booking with Price Line, if there is a problem or issue; you can’t simply cancel the reservation and choose a different hotel.