staff great but problems with the room
We spent 4 nights at the Fitzpatrick, the hotel was well placed just across the road from grand central station and 10 min walk to times square, the staff were very friendly and helpful and really seemed to care for our welfare can't fault the service. The one thing tha let our staydown was the room. The bed were very comfortable, but unfortunatly the air conditioning unit in the room was broken so we had an freestanding unit pumping away in the room, which was noisy when trying to sleep and meant that we couldnt get to the side of the bed easily so had to climb across the bed when we wanted to get out. The main problem we had was that on the second day we were there the safe broke with all our money , passports etc inside. We reported it at 9pm at night but it could not be accessed until 7am the next morning , when they tried to open the safe the next morning the key did not work so they took a crow bar to remove the safe from the cupboard and an angle grinder to open it. At 10.30am we eventually got our passports tickets, money etc. We were given a cooked breakfast as way of apology and the staff were really helpful but it did cause a lot of stress, visions of no money or passports! and I was told this was not the first time, the handyman was a dab hand at breaking into these safes and the old safes have not been replaced although they know there is a problem, they only replace them them with the new ones after they have gone wrong. Luckly for us it happened on the second day as if it had happened on the next day we were leaving at 6 am for the next leg our journey and would have missed our connection.