Nice front desk staff, not a comfortable stay
I booked this hotel figuring that I only needed a clean, comfortable room before giving a speech in Indianapolis the following morning. I arrived at the hotel Saturday night to be welcomed by a strange man hanging out in the lobby and no desk staff. After about five minutes a pleasant woman arrived and promptly checked me in.
I went to my room, and along the way was greeted with dogs barking, and strange cooking smells emitting from the rooms. When I got to my room, the stench of smoke made it impossible to breathe (this was supposed to be a non-smoking room). I turned around and went back downstairs to the front desk to request another room.
The young woman quickly reassigned me without any issue.
Again, I made my way up to my room, again, smelling all sorts of smells and hearing all sorts of sounds. I debated staying there, but because I had already paid via Expedia, figured I should just stick it out. Big mistake.
While the second room I got was smoke-free, the dingy furnishings (a shredded mattress, and grungy carpet), moldy shower, and thin, scratchy sheets did not make me feel comfortable. Add to that the noisy refrigerator, and needless to say, I did not get a good night's sleep.
When I checked out, the young woman at the front desk was pleasant and asked how my stay was. I debated on unloading my list of things wrong, and figured it wasn't worth it. I just said it was "ok", and not very convincingly at that.
Next time, I will pay the extra money and ensure that I get a good night's sleep.