Westin Staff -
The property itself was not a good experience. The only thing that made this stay enjoyable was the visit to the lobby bar. Melissa Metroka was the only person who made our stay enjoyable! She provided beyond excellent service!! She was friendly, remembered us when we came in and made wonderful suggestions! The Westin is EXTREMELY lucky to have an employee like Melissa Metroka!! Every other employee we encountered was rude, with no sense of customer service, and this includes the management staff. The Lobby Bar is the only place I would go for food and beverage at the hotel. The restaurant staff was not interested in service or being friendly until the manager walked into the room. Then they wanted to be nice. The front desk staff, never have I seen such a rude staff, including the manager Stephen Kelly. Thank you to Melissa Metroka for making this part of our trip enjoyable!!