Smelly washroom
My wife and I stayed 6 nights in this hotel. The front desk employees were friendly; but cannot deliver. 
On our 3rd night, we noticed bad smell from the washroom. Informed the front desk the next morning and was told that they will send a technician to fix it. Came back in the evening and smell was still there. Informed the front desk and 15 minutes later a technician came. He told me there was a leak in the toilet bowl and he fixed it. The bad odour returned in the middle of the night.
The next morning we requested to change room. Front desk staff agreed and asked us to pack our luggages and their staff will transfer our luggages to another room. We went out after.
We came back in the evening and checked with front desk. What we were told was there was no arrangement for another room for us and our luggages were still in that smelly room.
We got transfered to another room half hour later.
I travelled around the world and this is the worst customer service I received. 
They smiled at you, they greeted you; but when something went wrong - they cannot fix for you.