WORST HOTEL IN THE WORLD ! SERIOUSLY !!!
This place is awful ! DO NOT GO THERE ! I should have known it when i checked in on 06/05/2012 and i witnessed a very upset customer that was checking out only to be told that the "valet boy" had put his bags in a cab going to some other place and that therefore he was going to miss his flight ! I MEAN THEY SEND THIS GUY'S BAGS TO ANOTHER AIRPORT ! What a bunch of amateurs. This is my stay detailed here for you: 1st night - checked in - went to a party all night - got back - went to sleep - got up - went out- FINE. Got back - my room hadn't been done. I left a card outside my room for the maid when i left at 11 AM to go out but she didnt do it ( eventually i found out that she was told by management to leave the rooms undone after 11 AM ) REALLY ???? - Couldn't be bothered to argue my case any more so i asked the reception to sort it out - some guy told me that he was going to do it "right away" so i left for another party ( I was in chicago exclusively to party with some friends that i had not seen in years !) - got back late at night my room STILL not done. Went to reception - same guy that assured me that my room was going to be done right away said that he didnt know why it had not been done. DID NOT SAY HE WAS SORRY - NOTHING. I was tired and i went to bed. Next day - went out early ( about 10 am ) shopping all day - went back to the room in the afternoon and it was still not done. That's when i lost it. I went downstairs demanding to speak to the manager but was told that he doesn't "come until 12 noon" ! brilliant ! That's why the place is such a mess - the manager doesn't even show up until lunch time ! A DISASTER ! Anyway , I eventually meet with the manager - he said he was sorry - ad he said that he was going to deduct 70 diollars for every night my room had not been done. That would be 140 dollars then for 2 nigh and we agreed on that. the morning after - i checked out. before doing so i asked for breakfast to be served in my room ( included in my rate and the first time during my stay that i decided to try it). I ordered 2 fried eggs. bacon. sausage. potato cakes and white toast with a bottle of still mineral water. 40 minutes later i received an omelette - 3 ptato cakes - 1 burned brown toast and a glass of tap waer with some cling film serving as a lid. I called room service again. Repeated my order - the person taking it seemed someone wth serious mental issues as she did not know what 2 fried eggs were. after 20 minutes i received some burnt bacon rashes. No sign of my eggs nor of my sausages nor my white toast. I rang them again , asked what was wrong with them and that's when i was tod that they were out of sausages. i told them that i was not going to pay for that rubbish that they served me and hang up. thats when i decided to visit the restaurant downstairs. i walked in and some very moody chap with glasses sat me down after keeping me wait for 5 minutes ( THE RESTAURANT HAD ONLY 1 TABLE BUSY WITH 2 CUSTOMERS) I asked this exact question to the waiter - I said " hI - i have a plane to catch in 3 hours- i have 20 minutes available fo breakfast ( and explained what happened with my room order ) - I would like a sausage - some bacon - some potato cakes - some yogurt - some berries - 2 fried eggs - 1 bottle of still water - some white toast - all of this is on your menu - can you do it in 20 minutes ? " he said "yes of course sir " ad off he went. 5 minutes later - still no drinks on my table - he got back to me and said "sir - your sausages are cooked in real time - therefore we'll serve them to you after you have finished with the rest of your breakfast !" and moved to walk away. I stopped him and said "i am sorry but i would like my breakfast to be served all at the same time" to which he replied " i am sorry - it can't be done - if that's what you want you'll have to wait quiet a bit of time then" and walked away. I then stood up and walked away telling him that i had no time for his rudeness and his lack of ability to serve me breakfast. As I was approaching the lift to go back to my room he was running after me shouting "sir ! sir !" i ignored him and went upstairs - got my bags abnd checked out. Thety offered me only 70 dollars instead of 140 as agreed with the manager but when i asked to speak to him i was told ..........guess what ??? "That he wasn't in till 12 noon !" Amazing !
i left shouting to them that this had been the worst hotel stay in my whole life and i meant it ! They are rubbish in there - utterly useless ! I would have rather burn my1000 dollars paid for that crap hotel stay ! seriously. do not book this place. I hated it !