If you think your room is yours.....think again.
When we first arrived at the hotel the staff was very nice and we felt very comfortable staying here. The valet helped us get what we needed out of the car and the women at the front desk were very polite and nice to our children. The horror started at 3 am when we were woken out of our sleep due to a loud noise. We both jumped up not knowing what the sound was but it was very loud and terrifying as there were 2 men trying to get into our room. They were both drunk and given key cards to our room for the night that we had already checked into at 5pm the evening before. I still can not comprehend how this could have happened and lucky enough the security bar was shut so the guys were unable to enter the room. The noise was the two guys trying to push the door open repeatedly and the lock catching the door every time. Now, being in Washington D.C. and waking up to this noise of someone trying to break the door down with two small children in the room is a very unpleasant jolt to wake up to. I know when we checked in the room should have been put as occupied and someone did a terrible thing by letting these guys have keys to our room. The kids woke up and the guys apologized but it wasn't their fault either. The front desk people tried to say it was a computer glitch when he called down to make sure the guys had returned the keys so it wouldn't happen a second time. We didn't sleep well the rest of the night and sat up trying to figure out how it is possible for this to happen. I will never stay in this hotel again alone or with my family. The feeling of being safe and secure disappeared and the respect for the staff went down the drain and we just wanted to leave immediatley. Then when my car was brought back to us the passenger front bumper and side of my car was all scratched up and popped out. Now, I either pay to fix it or put a claim on my insurance. This was by far the worst experience I've ever had. Imagine being jolted out of your sleep thinking someone is trying to break into your room and do who knows what. I recommend a different hotel like the best western we stayed at the previous few nights while at the ocean.