Great stay
We have been staying here every year for the Mag Mile Lighting of the lights parade since Urszula really worked hard to get us to return. We had stayed here many years ago and wasnt treated real good. The last few years have been great! There were a couple small issues, but who doesn't, no matter how much you pay. The main thing is how well they try to fix them. I couldnt ask for any better. The two rooms we booked weren't ready so Marcus went up and helped clean one of them himself so that my niece that wasn't feeling well could get into her own room. When we returned from our appointment the King suite still wasn't ready so Malcom checked on it and we were in our second room within 30 mins. There was another issue with the concierge but with Urszula's help it was taken care of promptly. Everybody we came in contact with was very nice and ALWAYS trying to be helpful. Michael at Eno's was one of the best waiters we have ever had. We asked way too many questions and he never minded. He made it nice. We will be back again because they make everybody feel important.