Poor service starts from the moment you arrive.
I have just stayed in the Kimpton Ink 48 for three nights. 
The Housekeeping staff were all friendly and talkative as in other Kimpton hotels I have stayed in.
The room I had was a generous size especially for New York but the decor was surprisingly bland.
For some reason the reception and door staff were terrible, anti-service and rude.
Staff on reception came across as snotty and did their best to make me (a paying customer) feel small. Not one of the people I dealt with on front desk had any personailty, rather like the room.
As a member of the Kimpton In Touch "Inner Circle" I was especially surprised to find out that there was no late check-out available. By the time I requested it I was not surprised at the lack of eye contact from the receptionist.
I called for some assistance with my luggage when I was leaving the hotel, none arrived so after 20 minutes we made our own way down to Reception. After checking out, we got some help to get out of the door and the bell hop laughed when I told him I had called for help half an hour before. I find it revealing that he thought a lack of service was funny.
I will not stay at this hotel again and I could not recommend it. Maybe someone from Kimpton head office needs to experience the service in reception?