Disappointment
The descriptions of the rooms I read and saw in no way reflected the small size of our room. I had called to confirm everything, as we were traveling to San Antonio for my birthday. When the reservations agent learned of my birthday, he said he would put in for an up grade. I think they misspelled it and wrote "down grade." An undersized queen size bed barely fit. We could not order room service, and no menu was provided for a very good reason - there was only one small desk chair and no room for any type of tray. Even the flat screen was placed on top of the dresser, because there was no wall space. Luckily, a friend who joined us, was placed in a regular room which was spacious. I don't know if I'm allowed to say the room number, but it had "09" at the end (in fact, a part of the room number was missing from the space beside the door). When I called Guest Services, I was informed that they were not at the hotel and had no idea what this room did not have to offer. San Antonio is a lovely city where we spend a weekend each year for my birthday. The only reason my rating above is a "2" resides iin the fact that the room was quiet and we have always enjoyed being near the Alamo.