Comfortable hotel with bad customer service
This is my second review on Hampton Inn Madison Square Garden within 2 months. Unfortunately, I had to remove my first, very positive review regarding a stay in April because something new happened last week. On 13 June the hotel took from my credit card the amount of $ 1331.35 without my authorization. Of course the April stay had been settled at the due time!!! I immediately called their customer service, and they told me that the General Manager, Mr Hunter Glass, would send me an e-mail within 72 hours, which he hasn't done. In the meantime, I have started a formal dispute through my bank. What irritates me more is the fact that they didn't bother to explain what happened, showing no interest at all in their clients. I definitely won't choose Hampton Inn Madison Square Garden for my future trips to NY.