DISSAPOINTING
I was very dissappointed with my experience at this property this weekend; however I do want to first share what was good. All staff were pleasant; the hotel was clean; beds were the most comfortable ever; breakfast was great; and  front desk staff at their level addressed my concerns. The suite layout is great for those who want a separate bedroom. It is one of only a few true suite properties. The bathroom is updated. 
This is where they must improve. The telephone reservationist was clueless and kept placing me on long holds to speak with a supervisor. I hung up and in a matters of minutes made my reservation. I booked this hotel to be close to the airport. I was careful to get instructions before leaving home. It took 40 minutes to be picked up while I watched courtyard Marriott, Ramada,,  4Loft and EVERY OTHER hotel shuttle circle several times. Finally my heart lifted, but hopes were dashed when the driver passed by on an outside lane and never looked our way. Three calls to the hotel later we were picked up(others had the same experience). What made this so onerous is that when I called I was asked to follow directions and stand at the right place (I was there) and when I raised the issue back at the hotel I was given a long lecture about customers not calling and being in the right place. I let them finish their spiel before sharing with them that I was not one of those. Customers should not have to hear the internal griefs of a corporation. I tipped the driver anyway because i felt the problem was management, not the driver. Now, to my stay. I should have known there would be a problem when a sign at the elevator announced a 10PM curfew with a big quiet sign. Being Penn Relay weekend it was swarming with guests.  I packed swim clothes expecting to get rejuvenated in an upscale property while in the area. First, the water temperature is too warm for swimming say for exercise; but more for frolicking in the water. I was soooo turned off to see loads of kids get in the pool in street wear to play. Where were the chaperones and where were hotel personnel? Guests ran through the halls, created havoc, were boisterous; one stomping up and down in the elevator. Infuriating. Now for the room. So surprised when I opened the door. Drab furnishings and carpet looking more like an old Days Inn.  A garment got wet in the closet. Someone had left an iron face down on the closet floor. Evidently the water was not drained and a huge puddle of water was on the closet floor.  Taking a shower was iffy in that water temperature changed unexpectantly during the shower - running hot to cool. One security issue; my name and room number were typed on my key envelope. The check out was longer than expected in that the evening staff person evidently did not share my concern with the manager. I had to make my report all over again and seek some redress. I stayed at the Embassy Suites in Huntsville, AL the weekend before. What an awesomely lovely facility and experience! That is what I was expecting this weekend. This property near the Phila. Airport needs to step it up a notch or two for their brand to remain credible. I will not be staying there again. In summary, the facility was was fine; however the management must be improved. I recognize that this was a challenging weekend or them, but I think they should have been prepared for the crowd.