beware they allow anyone to charge to your room
i was going to write a good review initially despite the inconsistent housekeeping -- most days were good but on some days they forget stuff like towels and toiletries -- but what happened on the day of the check-out ruined my whole experience.
around 9am i noticed that the invoice for stay was delivered under the door. i went through the items to find a "Restaurant Room Charge" added to my bill. i have never consumed any meals at the hotel, so i called front desk and to inform them that there's been a mistake. at 1pm i went to check out thinking that everything would've been sorted out but no ... for more than 3 hours, they've been sitting around, twiddling their thumbs and playing with themselves. nothing was done.
there was a manager speaking on the phone and another lady at the front desk. the lady told me that she does not have the authority to reverse the charges and i'll have to wait. so i went to drop my luggages in the car and when i came back at 1.15pm, she said i'll still have to wait another 10mins for another manager to come back from the airport as the current manager is still on the phone. this was where i got mad -- i have a flight to catch, car to return, i have not had lunch and time was running out -- and started yelling, which finally got the attention of the manager who on phone.
the manager hung up, came over and pulled out the folder with the restaurant receipts and it was found that a certain "mowitz" charged his/her meal to my room. i am chinese, i do not look anything like a mowitz. neither was the name used for checking in remotely close to a mowitz. so the manager finally agreed that it can't be me at 1.25pm. it totally ruined the awesome farewell lunch plans that my colleagues and i made and we had to eat at a nearby diner instead.
my question is, why did they allow any tom, dick, harry to charge stuff to my room. what if that someone decides to buy everyone drinks and run up a really hefty bar tab? if the name doesn't match, shouldn't they check before they authorize the charge? also, this could've been resolved when i first called at 9-ish and not wait till i was about to check out and delay me for half an hour. it was bad service on the part of the hotel management.