Issues
The New Years Eve party they threw was amazing...problem was that once the party was over, guests had no where to go. We left the party at 1:00am, and took the elevator to our floor only to find every guest sitting in the hallway unable to get into their room. We waited outside our room for an hour because "security was coming around to unlock rooms" but we never saw them. Finally, the fire alarm went off an a manager came on the loud speaker telling all guests to go to the front desk to get a new key. When we got down there the line to get a new key was wrapped around the lobby and down a hallway- at least a 2 hour wait. We ended up just leaving the hotel and going to a local bar until the line died down. When we got back, we went to get our new keys. They simply asked our room numbers and handed us our keys. Didn't ask for a name or I.D. Someone could have easily said a random room number and robbed any room. The next morning we spoke to the manager and expressed how dissatisfied we were with situation- their solution: comping us for two days of parking. What a joke!
Bottom Line: Slack security and terrible customer service.