Disappointed
I don't always write a review but I feel it is important to give you feedback. This hotel carries the Wyndham name so my expectation was that it would be an exceptional property. I was very disappointed by the quality of the hotel and the service for the price that I paid. From the description I thought I was going to be more in the heart of the city. i feel like this is just an average hotel in Chicago and the price I paid was like a 4 star or 5 star hotel. Also the valet service was not good. The valets that worked while I was there were pretty aggressive (in fact the first one I encountered seemed like he was yelling at me because he was so assertive when I pulled up out front when he was asking if I was checking in). The description on the internet could be better to explain as well that the valet parking is not on site which I assumed it was. Room service is only available from 10am to 10pm which was very disappointing (most hotels I have stayed at before room service is available 24/7). Two times I wanted to use room service during my stay were not within those hours. I called once right at 10pm and was told that I was too late to get anything the kitchen was closed, I think that was poor service. I was able to order room service my last morning there & the food was $43.00 for 2 people and it was awful (burnt toast, potatoes too well done, bacon not cooked enough). Typically you can find a nice restaurant during those hours so why would you need room service. When the maid service came we had used the ironing board and she didn't even put it back up. I don't think there is attention to detail at all happening at this hotel, just people going to work and doing an average job. The last day as we were leaving valet didn't open my door to the car (and it wasn't like it was busy either), as I did so there was a slight difference in height between the curb and the sidewalk and I fell to the ground. Valet was so unavailable at the time they didn't even know it happened. Overall there was nothing great about the hotel or the staff so I don't feel at all that it was worth the price you are charging!!!