Poor Guest Service
Building workmen on gantry 2 floors below our room on 25th floor , asked to change rooms refused by staff. bar only serves alcohol, no soft drinks available. told by customer service director, that there were vending machines on floors, could not find any. reception staff says no vending machines. people in charge not singing off the same hymn sheet as the staff. there were no wireless facilities at this hotel because of the building work both inside and out, 
again staff saying one thing the management another. I'm diabetic and need a fridge but there is no facility in the rooms to accomodate storing of insulin. again when asked the staff say no the managment say yes. on arrival guests are expected to carry lugage up stairs to reception which is on the first floor as they have closed both elevators and escalators because of the building work. the management say that this will be completed within in 4 weeks, the staff from doormen to reception say that it will last 6 months. also my travelagents have been told that all building work had been completed, i have photo eveidence that this not fact. and will be showing them the pictures. had to wait in a queue for 45 minutes to check in, my wife who has walking difficulties was made to stand for that period, as the staff could not allow her to sit in a nearby chair until she had checked in. we were told we had to pay $50 for our room key over and above our prepaid room price. the worst part was the rudeness of the conceirge staff, particularly Leslie. this lady closed the service 1 hour early on the day of our checkin and then quite rudely said " go away comeback at 8 in the morning. again one member of staff saying this service closed at 7pm , this lady had closed at 5.30pm. the concierge staff only seemed interested in selling tours and bus shuttles to the airports. any other question were passed back to reception, which then was passed back to the concierge. the good point of this hotel was the bedrooms, well appointed and comfortable, but there is no welcome letter in the rooms.