Bait and switch
Just returned from several nights at the Paramount, and am most disappointed.
We have been staying at this location for almost two decades; most recently, about six months ago. I booked online, and choose the mid-range room, given that rooms tend to be small. Instead, we were assigned their smallest room; further insult was a room just next to the housekeeper’s closet and near the elevators and stairwell, it was unbearably noisy. But it did have a view of an airshaft.
I discussed this with the front desk manager, and his only solution was to ask us if we were willing to pay for an upgrade. I can only assume that the hotel is ‘long in the tooth’ – the sheets and b’room towels were threadbare.
It is also a pity because the Paramount – which is well situated in the theatre and mid-town restaurant district - seems to have lost sight of its raison d'être; to break from the mold of traditional NY hotels with a fresh design, helpful and HONEST staff, along with value for money.