"Blame-the-customer-attitude"
There are a lot of great things to say about this hotel, but I was still disappointed. One thing was the announced fitness class. For two days in the row, the instructor never showed up - and I did not get one excuse from the hotel. On the contrary, one receptionist more or less blamed me; perhaps I was at the wrong place, perhaps I had showed up too late, etc. 
Having worked with service management in a hotel myself, that kind of "blame-the-customer-attitude" always pisses me off! 
Another day I was out all day and came back at 7 PM, only to find that my room had not been cleaned. When I asked why in the reception, I got their standard answer: it was my fault! I must have pushed the "do not clean button", which I am sure I had not done. (My neighbor in the attaching room had, though, and perhaps they thought it was a suite). 
Now, these things did not ruin my stay and there were a lot of great things as well, such as the fitness centre, which I really liked. I might stay again, but not get up at 6.30 in order to catch the fitness class, which does not always exist.