I've never been charged so much for a room that I didn't use!!!
I have been going at it for over 5 months over erroneous charges for my stay at this hotel. I have never left a bad review for a business, but this is outrageous. BEWARE! I had a AMA course at the hotel, otherwise, I would not have chosen it over the less expensive options in the area on my company's dime. When I arrived after 9pm I was given the key to my room. Upon entering I realized it was completely subpar compared to the other 4 star hotel rooms I've stayed in in Union Square. Amongst other issues, the room smelled terrible, the bathroom wasn't clean and it was severely outdated. I went back downstairs, explained my issues and asked if I could pay for an upgrade. The new room was the a replica of the first with the adjacent suite open. Again, same problems. It seemed like comfort and decor were a complete afterthought. Not to mention I didn't feel comfortable walking on the floors because they were filthy. I went back downstairs and complained. I asked the manager if due to my concerns I could check out in the morning without a penalty (I had intitially booked 3 days). I was told that as long as I check out by noon I wouldn't be charged beyond the first night. 
Fast forward to the next morning: I attended the first half of my class. Around 11:30 I went upstairs to get my luggage that my daughter had already packed for me. We went downstairs and check out, receive our receipt and turned in our card keys. We walked across the street to the Hotel Palomar and checked in. (I have receipts to prove both). 
A few weeks later I get my credit card statement and to my surprise, I was billed for three nights. When I disputed the charge, they credited only one night. So I called again. According to them, someone stayed in the room an additional night. I explained that it wasn't me. I was at the hotel across the street with my daughter. The lady that I spoke to mentioned that she spoke to the hotel's controller and that he agreed to credit the additional night. All I needed to do was drop the dispute with my credit card company and get a letter from them to that effect. My credit card company said they couldn't do that. Before I know it, the lady who said it would be credited washed her hands of it and said the hotel controller won't credit it and there's nothing she can do. I can't get ANYONE to answer my questions and I'm furious because my credit card company has to charge me at this point. WHY would I be willing to pay over $400 for a night that I didn't stay in this hotel as well as a night in the hotel that I actually stayed in?