Good staff, needs attention from management
The staff at this hotel is excellent. But the systems need attention from management. The internet connection is sooooo sloooooow as well as expensive it wasn't really possible to use it for work (i had to switch to my own mobile broadband which, of course, costs me)
I spent 20 minutes following the directions in the in-room notebook to print a file. When i went downstairs to pick it up, I was told "oh that's outdated - you need to use this different process now" ... The "new" process didn't work either. However, the person at the desk very graciously printed my file for me.
I tried to order something from the menu in the in-room hotel guide and was told they didn't have THAT but they had something else (which arrived luke warm). In the notebook it listed the service charge as $2.50 but when i got the order it said the service charge was $5.00 ... When i asked about it they said the book "must be out of date." AND, they graciously took the charge off my bill. However, the staff said they didn't know what was in the in-room information and that it was probably all now out of date.
The clock in my room had not been changed from daylight savings time and I couldn't figure out how to change it myself so asked if they could do it for me. Never happened.
AND, the soda machine on this floor is broken.