Decent NYC Property - BAD after-stay service
I was booked for a 2 night stay for a business trip at the Gem hotel. As with all business stays, this was booked by corporate and as soon as I got my travel information, I diligently researched the property. I had only stayed in NYC once before and don't know the city that well.
I arrived at the hotel after dark, At first sight, you feel like you are in the middle of nowhere, there is construction going on directly outside the hotel, however, you are a five minute walk from Broadway and there are plenty of shops, bars and restaurants close by. You are also just a blocks walk from the subway... Times Square in 5 minutes.
This is advertised as a "Boutique" hotel. It seems nowadays that if a hotel is small, it is instantly boutique. When I think of boutique, I think of small and special. There was nothing overly special about this property.
Rooms were small... as you would expect in NYC. I didn't, unlike some other reviewers, have an issue with street noise, even though I was only on the 2nd floor. For what I needed, the hotel did the trick. The internet in the room was free, but patchy at best (I couldn't lay in bed and surf the net, the computer had to stay on the dresser to get a signal) and not the fastest. Internet is a huge issue for me when I travel. Poor internet can ruin a hotel stay. This wasn't amazing, but by no means the worst I have encountered.
The issue I have with this property is their service after my stay.
Entirely my own fault, my alarm didn't go off and I was late for my flight - I packed and was out the hotel within ten minutes of waking up! In the rush, I left a pair of $500 sunglasses on the nightstand. 
I contacted the hotel who confirmed they had the glasses at reception and I gave them my credit card information to charge me for postage via fedex. Over the course of two months, I waited.... and nothing came. In early March, the GM of the hotel contacted me to say they had the incorrect security code for my card. I confirmed this information but now, almost 5 months later, I am still waiting. 
I have sent numerous emails to the hotel - they are no longer responding to me.
I have now contacted their corporate offices in hope of resolution.
A decent stay was spoilt by total lack of after sales service... and now someone in NYC has my credit card details....