nice overall, some glitches
Pro: great downtown location, walkable to lakeshore parks, easy walk to El, on Michigan Ave., great rooms, clean kitchen, friendly staff, complimentary luggage storage, strong shower-water pressure
Cons: teeny (broken) elevators, greasy film on water from the sink faucet, staff overwhelmed, ran completely out of food, bad tasting food, breakfast room seats 20 for a capacity 200+ hotel. No pool, no spa.
on day-2 of our 5-day stay, I set my alarm to catch the down elevator to the free, included breakfast. I waited fifteen minutes in the hallway. Was almost ready to try walking seventeen flights of stairs (I am age 60) when the elevator finally arrived - stuffed with people from higher floors. Three more carriages arrived - stuffed - before I could slide into one of them. 
Arriving on the ground floor, I found a queue of nearly 30 disgruntled people holding paper plates of cold food. They had been waiting 15 min or more to go up. Kids, families, biz folk with suitcases pushing into the tiny (max 5 person) elevator. No notice to the guests. 
Meanwhile being finally able to walk to the breakfast room, I found it packed with over 50 people in a space meant for 20, and not one morsel of food. It had been stripped bare by the hungry hoards and the front desk staff seemed unaware. Anyone expecting to grab the advertised breakfast 'to go' en route to airport would find nothing to grab. Another 15 minutes of waiting produced two sugary mini-muffins for me, while others (including families with restless children) waited for the many empty food containers to be refilled. 
Subsequent days = both petite elevators working but the breakfast situation remained bad. Ghastly frozen artificial egg thingies like yellow hockey pucks; dry supermarket bread; toasters that didn't toast; no juice cups for the juice machine; no coffee and often no coffee cups. The advertised always-available coffee stand featured nearly-always-empty thermos canisters . 
The fire-sprinkler head was loose on the wall in my bathroom and the Water pipes in my relative's unit gave out foul tasting water with a rainbow oily shine (eeuw) however my sink water was fine . They had to buy a water gallon at 7-11 shop to have drinking water in their room; I drank from my tap. 
The problem seems to be understaffing or under-training (why was no one monitoring the breakfast supplies for hundreds of guests?) combined with a nice remodel of a quite-old building with aging elevators and pipes. Staff pleasant but stretched way too thin. The rooms themselves are great.