VERY DISAPPOINTED CUSTOMER
I am very disappointed in your hotel customer service. First off, I feel like the staff was rude at best. Secondly, I paid EXTRA for the park and pay to leave my car at the hotel and use the shuttle back and forth. When our plane arrived in we waited and waited and waited and were the last people sitting there...when I finally called the hotel I was put on hold for 27 mins, I hung up and called back and just rang and rang..no answer... at this time it was close to midnight with 3 kids and I sitting waiting, I was about to use a Taxi as we had to drive back to Colorado Springs. I finally got a hold of the hotel and they stated that they would let the driver know we were waiting...another 30 minutes and the driver came. It was ridiculous to not be able to get a hold of any member of your staff, and then to be put on hold for 30+ minutes. I do not for a second believe there is any reason your staff had to leave us on hold that long. YOu also advertise shuttles every 20 minutes...this obviously did not happen. I was so frustrated that I will never use your hotel again. I work with many people who travel and I will not refer them to your hotel either. I think customer service is the #1 priority for a business and your customer service is lacking in several ways. We paid way too much to be treated rudely, no matter how busy you are. And to have small children wait that long, that late at night is unacceptable to me. I am very very disappointed with what I got for my money.