May 12th 2012 Horrible Customer Service
I had one of the worst customer services experiences at this hotel. I checked in to find out that linens were unavailable and was told they did not know when they would be available. My party and I left the hotel and was told we would receive a call in about 15 mins. That was a joke no call and I call them back in about 30 mins. To come back to the hotel to a rude and snobbish desk clerk and I did I mention I finally figured out it was the manager after I emailed customer service several times. I had to let them know that the person who claimed that she called me regarding the incident was not true. The reason I had not received a call because my complaint was against the manager. She didn't even let me know where my room was located and so we ended up lost in the hotel. The young man that came with our party came back to desk to have the manager laugh in his face because she knew she didn't give us directions. My interpretation from her is that I wanted my room for free. I booked 3 rooms and paid about $500 for all three. I told her I didn't ask for anything for free and it is not my issued if I have to leave the hotel and you don't know when I will be able to check in because you don't have clean linens! Do not stay at this location. I like the room but the manager needs to be put on a probation plan. She has horrible customer service and if the manager is like this then I can only think of what the staff is like.