Really Forgot the Details. So Many Better Choices in Detroit.
I'm a student in a professional program and booked this room at a discount to avoid driving home after a black tie school / alumni event. I booked this before finding out about the onsite hotel deal for our event. I wish I had cancelled this and switched. 
The room was beautiful as advertised. I have no complaints about the physical space aside from the minor stains on the carpet and the lack of shower pressure. (It was weak enough to make washing my hair difficult.) The bed was perfect. His and hers closets are a nice touch. The TV remote was difficult to operate and had no sleep timer but nothing serious. The free wireless worked well. Parking was free and easy. Generally the facilities earned the ratings this place seems to be receiving. 
And if you show up in a business suit with a 50k plus car you might even get matching service. I wouldn't know. 
I phoned the day before to inquire if my request for early check in had been approved. I was told to phone back after 12 noon on the day of check in. I did, but by this point was unable to actually really take advantage of the early check in as I didn't receive enough notice of it to plan accordingly! The people on the phone both times seemed bored and uninterested in my call. I had to specifically ask what time the early check in began after being told it was granted and the person seemed to find this an unusual question.
When I arrived I literally had to hunt for the hotel entrance. The street address side of the hotel has no signs. I found my way in but then had to drive through a parking garage to get to hotel check in. The valet parking was a nice touch. At first I thought I'd accidentally come in a back entrance but I never found another one. Check in was alright. My friend was meeting me at the hotel. I left a card for her at the desk. They spelt her first name wrong (It's not unusual, they just didn't listen to it properly and wrote a similar name) and then had to ask how to spell her last name (also a very common name). 
The room itself was beautiful. The shower pressure was poor (I had a hard time washing my hair) and the carpet had a couple of stains. The TV remote was also extremely challenging to work. Beyond that the room meet and often exceeded my expectations. The bed was extremely comfortable and the bathroom was gorgeous with an extra depth tub and separate door to the toilet. They also provide a complimentary "cell phone" for use around the resort. Be careful lifting up anything in the mini bar as you will be charged. 
They check room keys for access to the hotel elevators. It's a Casino as well so it's understandable. However they don't do it uniformly and better dressed guests seem to generally skip this process. By better dressed I mean suit or gown, my neat jeans and zip up shirt clearly didn't label me as important enough to be spared the key check process. 
We attempted to have drinks with friends back at the hotel/ casino after the event. We were looking for a spot for the 4 of us to sit and chat while sipping drinks. Apparently this was a challenging request. Despite having numerous bars staff were hard pressed to point us to one which was open and quiet enough to accommodate conversation on a Saturday night. 
We also had a problem getting a taxi from the hotel. In formal gowns and heels we went down to the concierge and requested a taxi. We were told to go to the main casino entrance and there would be one waiting. This involved one ramp, 3 escalators, smoky environments and general confusion. We had to ask 3 separate people for directions in order to avoid going the wrong way. We then exited to see valet cars and shuttles. No taxis. Down the platform only to get yelled at for going the wrong way and given a vague "over there" for taxis. After weaving between cars we finally got one. Would it really have been so hard for the concierge to have one come up to the hotel entrance? 
We also requested a wake up call and late check out. The wake up call failed to wake my partner up, and then was not repeated again until 15 minutes later. It was also automated, which I wasn't expecting for a 4 star hotel. Glad she had left extra time. I had to phone down to ask if my late check out had been granted and was was read what sounded like a form letter saying something along the lines of "while we do sometimes grant guests late check out, we have decided not to do so in your case." I was actually offended getting off the phone. It was definitely phrased that I was not an important enough guest. A simple no would have been fine. 
Check out time is 11 am. At about 10:15 I had room service knock and open my door simultaneously. I had not checked out yet! Then when I did go down to check out I was again met with bored unconcerned staff. I wasn't asked how my stay was. I wasn't offered assistance with my bags. I wasn't invited back. I get that I'm young and wearing jeans but really? 
The saving grace to my morning was the valet who got my car for me. (approximately 10:30 on Sunday October 28th, sorry I don't know his name). He offered me help with my bags. Engaged in polite small talk and was honestly concerned about the lack of assistance previously offered me. He was hands down the best employee of my whole stay. 
The location of the hotel also really is as bad as claimed. I routinely walk around downtown Detroit without concern and had originally assumed I could tough it out for the block or two beyond downtown to the hotel. Upon seeing it we took a cab. 
Overall, this hotel ran completely contrary to my experience with Detroit and Detroiters over the last two years. In every other area business I have visited people go the extra mile in order to really earn your business and potentially compensate for the other things lacking due to a poor economy. This place clearly has the money, unfortunately that doesn't buy caring or concern. Spend your money at an equally nice but more deserving location at another Detroit hotel.