Great Location & Excellent Service
The title says it all: the location is absolutely superb! I have stayed at this hotel one other time and it was in their deluxe category. That room was a lot nicer than the room I had this past weekend, but I enjoyed being on the executive floor. We arrived at 7:45 pm on a Thursday. I do have to say, I thought the bellmen that were outside would have been a little bit more helpful than they were (they did nothing to help...) Anyways, the lobby is very nice and modern, and there is even some renovating going on in the back of the lobby (I believe it's the new executive lounge.) The only thing is, there is ALWAYS a large group of people sitting around in the lobby. That was quite annoying. The front desk clerk was nice, the process was fast, and we were on our way to the room in less than five minutes. Our room, 3904, was on the 39th floor (the first of the five private "executive" floors.) Your room key is needed to access floors 39-44, the 44th floor being the executive lounge and suites. The elevators are pretty fast, but at busy times, plan on waiting and stopping at multiple floors on the way up and down. One complaint I have is that the hallways smelled like old food...very bizarre. The room was dated, but I will say that it was very large for NYC standards and was kept up extremely well. The furniture was not dinged or cracked, the TV (best TV in a hotel EVER) was actually in HD and not just a flat screen, the bathroom was clean and bright although cramped, the toiletries were upscale and smelled awesome, and the beds were comfortable. The maids came every day, however they didn't seem to understand that there were four people in the room. We had to call every day to get an extra towel. Luckily, the service was excellent, and the phone dispatcher even called after we received the towels every time to make sure it was brought up in a timely fashion. The executive lounge on the 44th floor was always busy, but the few times I was in it, the views were great, the staff was friendly, and the food was satisfactory. Breakfast was lame, but the evening offerings were good. One thing I loved about the hotel was the security! After 11:00pm every night, a security guard checked every single room key and confirmed your room number. Overall, I have to say this hotel is really nice. I wish they would update all the rooms because the "deluxe room" was the nicest NYC hotel room I have ever stayed in. Thank you Hilton New York!