Absolutely wonderful
Hi all, 
First time writing a review on here, but after returning from New York back to Melbourne Australia I felt like I needed to share with you all how wonderful the W Hotel in Union Square is. 
We arrived in New York, my partner, my sister, my brother in law and I after a long flight from Australia and it was approximately 7am. We were tired and the jet lag had really set in, so we thought we'd try the hotel to see if we could get an early check in. The lady at the desk was amazing, she said the cleaners were getting in at 8:30 and she would make sure they do the rooms straight away and allow us in. By about 9:30 the first room was ready so we sent my sister and her husbane up and my partner and I waited. The lady said half an hour but because it took about an hour she was so apologetic and upgraded our room to the 18th floor. WE were the ones that turned up too early yet SHE went out of her way to help us and make us happy. 
The doormen were the next people I noticed in terms of service. They were amazing. So polite, always willing to give directions, always making sure a taxi is ready so we're not waiting in the cold. Absolutely wonderful. Please tip these guys when you're there because they truly deserve it! 
Whatever/Whenever (concierge) was again, amazing. From booking tours to giving advice on where to celebrate new years eve. They recommended a restaurant right near times square where we enjoyed an 8 course meal and were then lucky enough to see the ball drop right in the heart of times square. A memory never to be forgotten. 
The rooms... Beautiful. We were lucky enough to have a room that looked over the park and it was truly beautiful to wake up to every morning. 
The rooms were always immaculate and everything was always kept well stocked. The bed was really comfy along with the pillows. 
I cannot recommend this hotel enough. For my first time in New York, it really made me love the experience so much more. 
Missing New York already!