Quality and Customer Service at Poorest - Westin Charlotte
I am writing this review in an utmost frustration and disappointment in terms of both quality and customer service of Westin Charlotte.
I am frequent business traveler I have always selected Westin to be the preferred hotel. This is due to its quality and customer service, which I am very accustomed too in almost every state/city I have visited EXCEPT Westin Charlotte.
This is the second time I have to deal with unclean room rather there was a smoking smell coming from room 1720. I had front desk manager Jonathan examined the room first hand.
During my last visit May 15th – I had to change the rooms twice. First room had leaking toilet and in the second room beds were not made. And in addition to this always encountered internet connection problem in this hotel. And each time I have to call help desk to fix the issue.
I wrote a detail email to Westin Charlotte Director and Manager - but no response yet. 
Not all experiences are the same - but I would caution customers not to expect too much from this Westin facility in Charlotte.