Staff Friendly good location average hotel
I booked this to celebrate my 40th Birthday , the hotel is in a good location near transport for most areas . Two members of staff that get a mention for their helpfulness are John and Andreas who helped me get tickets to the Giants game and were always friendly the rooms are clean . Ok so on to the negatives my room had a view of the opposite side of the building which sucked the beds despite their height were uncomfortable and hard. The reception staff were robotic I was not offered any help with my bags just given room key. A large deposit was taken off my credit card which I was not informed about and this happened to a few people I met not just me which is annoying at least say your going to take a deposit! Also while the hotel seemed to welcome families and couples and a few couples who were celebrating did get a bottle of wine the same does not appear to be done if your travelling solo . I wouldnt say its a bad hotel just not really solo traveller friendly and not really value for money.