Horrible hotel! Don't stay here!
If there's a 0 star rating, I'd check it for this hotel.
I booked a room here through hotwire.com during hurricane Sandy. I showed up at 11 AM at the hotel and was informed by the hotel staff that my room is not ready, and that I should check my luggage with the bell desk and come back at 3 PM for my room.
I came back at 3 PM to wait in line for 2 hours for check in. After the long wait, I was told that my reservation was cancelled and that the best solution is for me to contact hotwire. I asked who cancelled my reservation, and the front desk person lied to me and said he didn't know. 
Turns out, the hotel cancelled my reservation because they were 60+ rooms overbooked. Instead of admitting to their mistake and informing their guests of the incident, they decided to lie and blame it on hotwire and myself instead. The front desk personnel was even threatening to call security on me because I was asking him questions that he couldn't answer. I was not the only case, they did this to many people who were in line with me on that same day.
By the time I found out I couldn't get a room here, I tried searching for rooms at other hotels, but it was too late. All hotels in a 100 miles radius around NYC were booked. I was fortunate to have friends who I could stay with for the day. I'd hate to think of other guests who couldn't get a room and don't know anyone in NYC to find a place to rest for the night.
Unprofessional, rude and poorly managed hotel. I'd not recommend for anyone to stay here. They lost me as a customer and I'll inform anyone I know to never give business to this hotel. Extremely disappointed!