Fantastic Location
Stayed here for a family reunion. The hotel is on the pricey side, however it really is a great location.
I arrived around lunch on Friday before check-in, my room wasn't ready. However the front desk was polite, recognizing me as a Hilton Honors member, offered free water and stowed our bags until our room was ready. The hotel itself sits near the Navy Pier. You could walk a block over to catch the free trolley to it. In addition it was a couple blocks over from the Magnificent Mile (Bloomingdales was nearly across the street). The location was also near many places to eat like Uno Pizzeria, Chipotle, the best being Weber Grill which was housed in the hotel. Throughout my stay I ate there at least one for every type meal, and enjoyed drinks at the bar. 
The lobby wasn't that big but it provided a good place to sit and people watch those passing by on the street. The room was an okay size, standard double room with beds that allowed you to control the firmness. I slept well every night. The bathroom was somewhat small, with a shower/tub combo. Not really spectacular about it. 
Overall the hotel itself was average, but what knocks it into '4' category is the location. You are near just about everything.