Tired, dated, unappealing room, unresponsive staff
Requested a quiet room on a high floor. Arrived to find that I was given a first floor room. Asked for a room change and was given a second floor room in the same building. It turned out that the room was in a building very close to the highway...translation - very noisy as the Interstate was heavily traveled and traffic noise was unrelenting. Additonally, the room was unappealing, desperately in need of updating and mimicked a cave dwelling. I have stayed in Embassy Suites in other cities, and this is the first time I have been so disappointed. In photos, there appear to be nicer rooms. Apparently, they dump patrons in worn out rooms and try to get away with that policy. Less desirable rooms should be used as a last resort, when all other rooms are occupied. That was definitely not the case in this instance. Avoid this hotel if you are able to do so! Horrid experience!