Incredible lack of service
My wife and I stayed for three nights last week. The Sheraton was chosen since it was the hotel suggested for our school reunion. The hotel experience was very disappointing. By far the biggest problem is that they did not send anyone to make up our room. The first morning we left at about 9:30, returned around 5:30 and nothing had been done. So we called and they made up the room while we were at dinner. The second morning we left again around 9:00 and returned late afternoon. Again, the room was not made up. We decided to test them to see if they simply planned to make up the room while we were out for dinner. We returned and the room was not made up. We checked out on the third morning. I hope the next guests found a made up room. There were other flaws: the room was tiny, the group rate of $289/night seemed high for a tiny room on a group rate, the TV service was antiquated (and no TV channel guide), the concierge at the front desk took a 20 minute break at 6:00pm (which is prime time for this service), etc. I know you can do a lot better all over Boston.