Disappointed
Everything about our family trip to New York City was been fantastic except our hotel. I booked through Hotwire and feel that we were treated as second class because of that. I had booked 2 rooms for 6 nights for our family of 4.. I called the week before to check on our reservations and was told that we had 2 king rooms. I requested for one of the 2 rooms that I booked to have 2 beds as we were traveling with our 2 teenage sons. I also requested quiet rooms that were on the same floor. When we arrived, the woman at the front desk said that the hotel was unable to accommodate my requests for one room with 2 beds nor that our rooms be on the same floor. We ended up with 2 king bed rooms- one on 4th floor and one on the 11th floor. She was not very friendly and responded to my disappointment with ". What am I supposed to do - move other guests out of their rooms?" I can't believe that they couldn't accommodate any of my requests for any portion of our 6 night stay even after I called the week before!!! We spent a lot of money at this hotell, but i guess it didnt matter because i didnt book it the traditional way.
If the service wasn't bad enough, the rooms also were disappointing and definately not 4 star quality. The shower not only had moldy grout, it also did not drain properly. While showering, you had to stand in 6 inches of dirty water. There was no blow dryer in our room and there was no coffee maker. There was no cabinet space in the bathroom - only a small pedestal sink with no where to put toiletries ( a real pain for a 6 night stay). Our soap was not replaced until I took more off of the cleaning cart myself. Both of our rooms were next to the elevator and the elevator noise along with the very loud air conditioner made it difficult to sleep.
All and all, I would not stay here again - there are too many other choices.