We were Disappointed after reading so many glowing reviews!
The hotels location is very good. Close to Times Square and many theaters which is convenient. But we did not find the staff to be so amazing. In fact, the concierge, was to business like and matter of fact... no quite willing to spend time to suggest itineraries and spend time with two people new to the city... only showed a litlle interest when we bought 2 theater tickets with a large commission and delivery fee...so yes, you can get tickets at the hotel but they are much more expensive than at other places or online. They hotel advised us that they were going to do "maintenence"one night on the lobby floor..it went on for 3 days!!! no furniture in the lobby, no place to sit, the whole lobby was covered in plastic!!! Finally, the breakfast area was overloaded twice we went down and had no place to sit, and had to go else where. Also the breakfast is served on paper plates and plastic cups...not in accordance with the the design and decor of the rest of the hotel with is very attractive.