Amazingly uninspired service
For $420 a night, we expected better service. My wife and I travel frequently for work and pleasure, and were really disappointed with a number of very basic things that the hotel and its staff failed to address.
1) The safe in our room was locked upon arrival, and it took asking twice at the front desk to get somebody to unlock it.
2) The phone in our room did not work, thus necessitating multiple trips to the front desk to request service (never happened).
3) Nobody at the front desk had authority to do anything! They claimed to take notes for the manager, but we never heard back about requests for late checkout or help moving between rooms (we had 2 separate reservations).
4) The "free buffet breakfast" was the lamest breakfast I've ever seen. I'm not usually one to complain about this, but it was embarrassing.
The rooms were clean and comfortable, so no complaints there. WIth so many options in Manhatten, we'll definitely look elsewhere next time.