Nice hotel but...
We were staying at the W and it was so horrible over there that we checked out and went to the Fairmont. $500 a night at the W, $109 at the Fairmont. Pretty nice room though there was a big burn on the carpet from an iron. It was right on the way to the bathroom so I stepped on it repeatedly in my barefeet. Ewww. But it was clean and comfortable and the service was better than it had been at the W. 
So we went back the next time we were in Dallas. We were watching a movie at about 1 am - rather I was watching a movie. M husband had fallen asleep. Someone started banging on the door and I flew to it, startled and scared and threw it open. A man was there saying there had been complaints about noise and fighting and he was hotel security. I said, What?! He said, WHO IS IN HERE?! I said no one! He pushed past me and entered the room and looked at my husband still asleep in the bed. I said GET OUT OF MY ROOM. He said my TV was too loud. I said it was exactly as loud as I needed it to be in order to hear the movie I was watching. The next morning I told the front desk and they apologized with a shrug. 
A few months later I was back. My wallet had been stolen a couple of days before so my husband had called and arranged to pay with his card. You really have to jump through hoops to do this. They'll fax you a document and you have to fax them back pictures of your card and ID and the signature allowing them to use it and I don't know what all. But he had done it the day before I checked in. I called and was told it was all taken care of. Then I arrived and no one had any idea what I was talking about and kept insisting I show them my card and use that despite the explanation I had repeatedly given of my stolen card and TxDL. I had my passport. The ENTIRE desk was involved at one point and all of them were telling me there was NO DOCUMENTATION from my husband and that they could not give me the room without it. I can't tell you how many times they asked for my ID and credit card. Then someone disappeared into the back and sheepishly returned with the fax and the info they needed. 
During that first night's stay my son and I were at the bar having a drink and it was full of people who were coming from a thing they had going on upstairs. Everyone was hugely dressed up. An elderly gentleman in a tux stood beside me for a long time, waiting for the bartender's attention. We were chatting about their function and all the ladies in fabulous dresses around us. After a while I realized this man had been waiting for about 20 minutes. I looked for the bartender who had been right on top of our drink orders and he was nowhere to be seen. After a while he came back and I told him the man had been waiting for 20 minutes. The guy said nothing and stared blankly at the man. Not a word of apology or explanation. Took the man's order and placed it in front of him without a word or a smile. All I could think was that the guy had a problem with the man because he was back. He had been perfectly nice to every other person I saw him deal with all night. I told the manager about it the next morning but he was still there every time I went back to the Fairmont.