Nice but distracted communication
I have stayed at other Kimpton Hotels and I have had need of dry cleaning in a pinch. Usually it get's done. This time I was never told that it could not be done until it was too late and I had asked three times if it was going to happen. I ended up going to a business meeting with clothes that I had to wash in the hotel sink and hoped the with wrinkles would fall out by the heat of the shower in the morning