Very nice as long as you're not counting on the restaurant
Our family of 3 spent a night at the SpringHill Suites at HIA for an overnight layover on the way home from Belize. We arrived in the evening and had a flight out around noon the next day. Our expectations were for a comfortable hotel with an airport shuttle, where we could have a casual dinner, relax and maybe watch a little TV, then have a decent breakfast before heading back to the airport the next morning. SpringHill Suites was surprisingly expensive, moreso than the Hyatts and Sheratons in the same area, but I chose it based on the great reviews and because it had a "real" restaurant that was open late. We would be arriving after a long travel-day and didn't want to have to leave the hotel for dinner.
The shuttle pick-up at the airport went smoothly though I did have to call the hotel and ask what the process would be. We had to call the hotel on arrival; so make sure you have the phone number with you! Check-in was easy and the staff friendly and welcoming; appreciated after a long day of traveling. Shuttle service back to the airport the next morning was equally smooth.
Our room was as advertised; spacious, clean and modern. We had a 2-queen "suite" which consisted of one large room with a partially divided sitting/work area with a sofa and work desk. There was one large flat-screen TV, microwave, small fridge, coffee maker. Small individual reading lights on the bed headboards are a nice touch. Overall, very nicely organized and good amenities for a business traveler.
The toilet is separate from the shower, which made it convenient for multiple people. The only thing we disliked was that they both opened directly in front of the beds.
While we were very happy with the room and front desk service, we did have one major complaint about our stay. The restaurant was awful. Actually, it was beyond awful and, frankly, bad enough that we wouldn't stay at this hotel again, at least for the same type of stay. We had simple items -- a burger, club sandwich, chicken wings, side salads. When we asked for the burger to be cooked 'medium', we were informed that they were all PRE-COOKED already... we knew our odds weren't good right then and there. My husband was the only one who actually complained about his club sandwich... only because the toast was so stale and hard, he couldn't bit through it. We were tired and it was late, so we just gave up.
We almost never stay at an "airport" hotel and we rarely eat any meal but breakfast at a hotel but it seems to me that a business or airport hotel boasting a restaurant should at least be able to put up an edible burger. I was wrong. The continental breakfast next morning (included in the room rate) was as expected and adequate for our needs.
It's difficult to give a single rating for our experience since the hotel itself was perfectly fine, but for the price and our expectations, we were disappointed.