Never Again.
I will not stay here again. My first trip to Houston and the front desk "manager" and shuttle driver were very short with me because I couldn't understand them and I was lost in the airport. They made it very clear that it was my fault that I was not out there on time waiting for the shuttle. That is not good customer service. I have never been treated like this before. They were so short and rude with me it was unbelievable. Then the manager is trying to talk over me so he can tell me why I was wrong. I get to my room and the dead bolt lock is broken so the only thing keeping this door shut is a crummy flip lock, you can see day light through the bottom and sides of the door. The fridge stinks. There was hair in the bath tub as well as all over the bathroom floor among other discusting things on the bathroom floor. I didn't feel safe at all. I will never give this hotel my business again.