Wow, a real LOSER
We had just arrived in town on a Friday for a large business conference. We had booked these rooms 6-8 weeks prior and all downtown hotels were full. 
PROBLEM 1: INADEQUATE ROOM LIGHTING
Upon entering our room, we found it quite small and dimly lit. All ceiling lights were On as was the one provided lamp (not two, as depicted in the hotel pics). I checked with the other party in our group and found their experience similar.
PROBLEM 2: OUR BATHROOM
When I entered our bathroom, it became clear that we had been placed in a wheelchair-accessible room. We had stayed in these rooms before without incidents. The modifications are normally minor as hotels design these rooms to accommodate all travelers. That was not the case here. The shower had no stall; the water would hit the shower curtain, fall to the floor leaving the nice floor mat outside the shower sopping wet. I found that approx. 1/2 of the bath floor was wet from normal shower use. The showerhead could only be raised to a maximum height of about 5' feet. I had to either crouch down to shower or sit on the bench. The bathroom had absolutely no counterspace; I had to make runs to the bedroom to get the shaver, then toothbrush. (Note: our other party had a very small counter in their normal room). Our mirror had about a foot long crack.
PROBLEM 3: PHONE BROKEN
Wireless handset was non-functional. Engineering said it was a battery issue and replaced it. We let it charge overnight and it still did not work.
PROBLEM 4: POOR CUSTOMER SERVICE
When we notified the Frontdesk of our room concerns, we were told the hotel was booked. When I asked to speak to a manager, we were told there was not one on site. The attendant assured us that there were 5 unoccupied, but dirty, rooms and that we would be moved once housekeeping cleans the room next morning. Due to the noise of a large wedding party in the lobby area and St. Patrick's day event in the bar, we are nearly screaming our conversation. So hotel is booked, a private party and holiday event is in play, but there is no manager on-site, nor housekeeping? 
It was about 10:30pm and we had yet had dinner. The hotel had a private car available to take us to a restaurant. He mentioned that he would be off at midnight, but just to call hotel and they would send someone to pick us up. We did, but they didn't and left us to find our own way back.
In dealing with the flooded bathroom, we found ourselves short bath towels next morning. We heard housekeeping outside our room. We asked her for fresh towels and were flat denied. Apologetically, she stated she did not have enough to hand out. This was a first for us as we NEVER had been denied towels. So is management forcing its guests to reuse dirty towels?
I went to lobby cafe to get a cup of coffee. I asked a busy server and he said "hang on". Approx. 7mins had past before he noticed that I was still awaiting his answer. He then said "there is coffee on a table in the lobby". Really?? He couldn't have just said that when I asked earlier? Expecting complimentary coffee, I find a thermos-type pump bottle with basket asking guests to cough up $3/cup for server-yourself stale coffee. Have they no shame?
A different attendant is at the Frontdesk this morning. We explain our situation and that the other attendant had scheduled a room change. He looks at his computer and states that the rooms are booked and that we would need to stay in that room for the remainder to our nearly week-long visit. I found that preposterous as there were empty rooms and clearly felt that we, as current guest, should be accommodated before others who have only booked. His shockingly appalling response was "So you want me to give them your problems (meaning your problem room)?" I asked for the manager and he said there would not be one on site until Monday (that meant no management over busy weekend. I just told him I could not stay there any longer.
We reached out to the conference housing staff for resolution and they were able to cancel our stay at the Alden and move us to the Hilton Americas which was fantastic. While off-site at the conference we received notice that we must be check out < 1hour or we will be charged another night's stay. We gladly did.
THE REAL PROBLEM
In reflection, the real problem here is poor management and poor training of staff. Other than the doormen, driver or engineer, no other staff member executed a modicum of adequate customer service. As a side note, our Alden bed was comfortable.
RE: HILTON AMERICAS
Business-friendly staff and accommodations. As our other party stated... it felt like a weight was lifted after we moved from the Alden into the Hilton Americas. And it only costs us $6 more per night.