Decent, not great
I stayed at the Galleria Park for a week on early October 2012. The hotel is nice and has some historic charm, but lacks some modern elements that would go a long way toward making it nicer. I do think that they are making some improvements over the next year or so that will help, but in the mean time it is still not a bad place to stay.
I was given a handicap-accessible room which was average size, with a very large but sparse bathroom. I faced the courtyard which was quiet but had a uninspiring view. The temperature outside was nice enough that I just opened my windows and did not use the AC or heat, so I can't comment on the wall unit.
Pros:
- convenient location, near a lot of downtown attractions and public transportation
- my room was moderately sized, probably on the larger side for a "historic" hotel but small if you are used to US chains
- manager's cocktail hour was a nice touch, but the lobby could get crowded
- room was clean and housekeeping did a good job
- room had a decent TV and a good channel selection (although I couldn't find a channel list anywhere)
- in-room honor bar was well-stocked with a good variety of food and drinks
- there is an in-hotel running track and gym
Cons:
- free wi-fi had a decent signal but was extremely slow (seriously, like 20kbps -- barely enough to check email). They had "faster" wi-fi available for purchase, but I find it disingenuous to advertise free wi-fi included if it is essentially unusable for even basic things like browsing the modern web
- bathroom was very sparse -- no cupboard or countertop and only a very small shelf over the toilet to put your toiletries
- you can tell you are in an old building, to the point where it feels just a tiny bit run-down.
Misc:
- hotel staff was pleasant and did their best to answer questions, but there was not a dedicated concierge so if you need help planning something complicated you might find it difficult.
- "business center" computers were nice iMacs, but were pay per use unless you were doing a pre-approved task like printing a boarding pass
Overall it was a decent hotel for the price. I wouldn't go out of my way to recommend it to others, but I also wouldn't tell people to stay away.