A low key version of a Ritz Carlton Hotel
After having read many comments on this property I decide to book a 5 night stay. the location is great and the proximity of Battery Park and the Hudson river sounded fun for this pleasure trip. BUT the second I got in the hotel I knew I made a mistake! a Ritz Carlton by Mistake! No bellman at the entrance and had to carry my heavy suitcase through the stairs to the reception desk. greeting by the staff was ok but average. when I accessed the nice and large room by NYC standards but with modern style furniture I soon dicovered that regular RC amenities where not even present nor suggested through housekeeping, No shaving kit , no dental kit , no sewing kit no nothing.... not a Ritz Carlton except the room rate! Even turndown night service is not at the level that other RC properties around the globe offer. Regular chocolates, not truffles or pralines, but no linen with the slippers by the bed nor a tray with shoe shining service offered , just the breakfast menu on the pillow like in any kind of regular hotel worlwide!
I sent a letter to the hotel manager but was only contacted by the Assistant Front Desk Manager!!!! they did not take seriously my concerns in consideration and though I decided to move to another hotel for the remaining 3 nights of my stay, she only suggested that I give them another try on my next trip!!!!! nothing was done to allow me to think they could do better next time apart from an handwritten letter from the Assistant Front Desk Manager. not even a glass of wine in the room or whatever.....
She explained to me seriously that their property was focused on business travellers who go in and oud without any other demand and they are not focused on a better service because their customers are not asking for it! 
try the Four Seasons or another nice and luxury property!