Worst Experience EVER
I am a Hilton Honors Member and made reservations back in June. When I got there they knew I would be checking in early as we had been driving 8 hours. I of course had requested a non smoking floor and was put on one.....in a corner room which looked like a solitary confinement in prison. We were supposed to stay 3 nights but the smoke was so overbearing my friend and I both got sick. We checked out the next morning and were told by the manager on duty we would only be responsible for the 22.00 parking fee and no nights charged. THEY HAVE YET TO CREDIT ME BACK AND HAVE EVEN ADDED CHARGES TO MY BILL ON AUGUST 26TH WHEN I WASN'T EVEN IN MEMPHIS. They are a pathetic establishment who I will be consulting my lawyer and the Hilton corporation about if the credits are not back on my credit card during this statement. Do yourself a favor and pay a little more for the Peabody! This place is awful!