Don't Expect Much 'Service' at Check-in
My wife and I booked one night at the hotel because we were attending the "Queen Extravaganza" performance right down the street and thought it would be nice to "hang out" at the hotel prior to the performance and stay the night rather than driving home late at night. We got to the hotel just after 1:00 pm, knowing that "normal" check-in is 4:00 pm. Virtually every other hotel we've ever stayed in...and we have traveled at lot in large parts of the world in previous years...would have made some accommodation to get us checked in within a reasonable amount of time. In this case, anyone leaving that day would already have checked out (12:00 pm check-out). We said we planned to have lunch first, so we didn't expect anything immediate...just a little effort to move our room up on the list of those to be cleaned anyhow. Not that much to ask. The person at the front desk was entirely uninterested in helping...she said "well, check-in is 4:00 pm" (later than most hotels we've ever stayed in). She grudgingly agreed to "check on" our room, and said it should be ready in maybe an hour and they would call our cell phone when it was ready. After more than TWO hours, I went to the front desk and was told...oh, your room is ready. No phone call, and clearly no effort by the hotel to do...anything. I consider that extremely poor "service." I would not recommend this hotel to anyone.