Not Impressed
A quick trip to San Diego was spoiled a bit by the stay at the Westin San Diego.
Before we got to the hotel we tried to book the shuttle, but received no answer to our email and had to use a cab.
At checking in we were told our pre-paid reservation didn't exist until dueling clerks realized one was searching my first, not my surname. We were also told if we wanted to use the pool, we could walk to the next hotel, further down the road and use theirs, as this one was closed for repairs (and had been before our reservation was made).
The room was fine, but a bit dated, but some of the utilities in the room were very, very dirty, and there appeared to be a toilet paper shortage. There is free Wi Fi, but is is useless for other than basic emails. A trip back to the front desk had another clerk telling me the reason I had a problem was I wasn't entering my name correctly. When it it was shown I indeed did know how to spell my name I was sent to a bellman for help. Very nice man, but the problem was just poor Wi Fi in the hotel.
At checkout there was an overcharge on the bill and an argument with the staff and a manager led nowhere other than their policy is to charge an extra room night to prepaid reservations for "incidentals", rather than obtaining a pre-authorization, and they will refund any over charge 10 days later. In the interim, they also make a further or third charge for the "incidentals".
There were some lovely staff in the hotel, but on this trip it was hard to recall their efforts.
The lobby was stunning, but the room we had was from the 1980's, right down to the stucco and the carpet.
Too bad, as the city was lovely and we made every attempt to not have the Westin spoil the trip.