Less than satisfactory front desk staff
I stayed at the Sheaton Seattle for three nights in April. Checking in was a nightmare. The front desk was understaffed and clearly not competent in helping customers check in. The couple in front of me was waiting over an hour to get a room. They had prepaid and booked months ago, yet at 5:00pm their room still wasn't ready. At least they had a room When I finally got to the front desk, my group's reservation was shorted one room. I was told that they could remedy the mistake for the following night, but for the first night, after traveling for 16 hours to get to the hotel, I was out of luck. They assured me every room was booked, which seemed doubtful, considering it wasn't a holiday week and the hotel is huge. After the president of the organization running the convention I was attending called the hotel for me, a room suddenly became available. This kind of game playing and rude treatment of a customer that was spending over $7000.00 for rooms for a group of 23!
 The rooms themselves were adequate. The hot/cold faucet in the shower was loose and kept falling toward hot-meaning trying to shower and hold the faucet control up at the same time. The hotel, although in center city, is under the SEATAC flight path, so on the upper floors, the windows rumble when planes fly overhead. The hotel has excellent security-especially at night and that was most appreciated. Also, the cleaning staff could not have been nicer! The front desk should take a lesson from them.