Top 3 for worst customer service ever
Just stayed at this Doubletree and am totally amazed that the customer service could be so poor at a major brand. We arrived a few minutes after 4pm to a line 6 deep for check in. Of course they only had one person so after close to 10 minutes of waiting we were informed that neither of our rooms are ready. We asked for a "guesstimate" only to be told I don't know. The bar/lounge doesn't open till 5 and there are very few seats in the tiny lobby - so where do we go? We drove around downtown Columbus for a bit, then decided just to go to dinner. We come back at 7pm and of course only one room is ready - COME ON!!
I had a corner room andthe room was large but the room freshener was over powering. The bed i must say was very comfortable. We went down to the bar for a drink and the bartender was ok but the waitresses were busy having their own little loud conversations and could care less who was there. The morning breakfast was equally bad. We had to flag our waitress down for coffee, to take our order and get our bill - yes 3 times to flag her down. (the restaurant was not overly busy). Upon check out my colleague had an error on his bill - an additional charge from the bar that wasn't his. After some complaining at the front desk they did cut our room bills in half so all was not loss. Oh yeah, no cookies at check in - a DT trademark. Avoid avoid avoid this hotel. Stay at the Sheraton or one of the properties near Easton.