Poor reservation system, results in multiple strangers in my room!
Some of my co-workers stayed at this hotel while traveling on business. Due to a "glitch" in their system, people were checked into rooms that were already occupied! One of the girls walked into the room they assigned her only to find a man on the bed in his boxer shorts. The next room they gave her was empty of people but there was luggage in the room. Another girl had someone attempt to come into her room late at night. When informed of these issues, of course the hotel manager was horrified. He asked for a second chance and offered to make things better they next time anyone from our company came to town. Unfortunately we had the same issues again. Our client checks in goes to her room and starts to unpack and discovers there are already clothes hanging in the closet! After more apologies, they get her situation resolved and we all head out to dinner. After dinner, I find three men walking out of my room, laughing, joking and carrying some grocery bags. When they see the look of shock on my face they say, “Oh don’t worry, we work for the hotel. We were just checking to see if someone was staying in this room.” They call me by name and then ask if I’d like to have some ice cream.” I don’t know if they are drunk, high or what. Needless to say I’m a little shaken, decide to pass the ice cream and discovery my key doesn’t work. One of the guys comes back over and says, “I can let you in. I’ll take your key and then bring you a new one. “Once I’m in the room, I realize, I have no longer have a key but some stranger apparently does. Given the issues my co-workers had before, I decide to go to the front desk and find out what is going on. I run into my boss in the lobby and tell him what has just happened. It turns out the three guys do work for the hotel and were “checking on the room” due to what had happened earlier with our client. One was the security guy, one is the hotel manager and one works the front desk. They are all about 25 years old. Again, many apologies were made. Again the excuse was a “glitch” in the system. I’m still not sure, what the ice cream was for and they didn’t really have their stories straight. My boss suggested they stop apologizing and fix their system before someone truly gets hurt. They offered nothing more than an empty apology. I don’t know what is going on at that hotel, but it apparently is being run by the Mickey Mouse club! I would not feel safe staying there, especially if you are traveling alone. There were also charges from the mini-bar on my invoice when I checked out, none of which were mine. Again, maybe a glitch in the system or maybe someone was checked into my room while I was out and took something from the minibar before they realized someone else was in the room. Plus I was there for four days and they only came to clean the room twice.