Where's the wi-fi?
I stayed at the Hilton Anatole recently on a business conference for three days. For all three days, there was no wi-fi in the room. The support desk couldn't resolve the issue and neither could the hotel. There was wired service but the hotels cable was broken. Lucky I keep a spare in my briefcase, but really, no wi-fi?
Without wi-fi I was unable to use my iPad and iPhone withouth incurring roaming charges as I am not US based. 
In this day and age, wi-fi is like running water. It isn't optional for a hotel to offer it and and outage should be fixed pdq. BTW, I wasn't the only guest with this problem. It looks like a persistent issue in the tower rooms.
Sorry Hilton, this lack of response to a business issue is why I normally stay at the Marriott.