Good location but...
We stayed for three nights at TheWestin end of September. I knew before that hotel prizes are just to high for the services offered in NYC.
I would like to start with the pros:
We had a corner room with great view south and westward. The beds were as expected for a Starwood hotel.
But now the cons:
The location at time square is great but quite noisy. I would expect from a 5 star hotel that the windows don't have the only purpose to keep the rain outside. Dear Westin, since last century noise-reducing windows are available already! The next wonder was the bathroom. This was equipped with a metal sink! Before I have seen metal sinks only in movies where prisons played a major role. A new experience that I wasn't keen on. Finally I want to report about the eating/dining facilities. As a platinum member I have chosen the complementary breakfast. The breakfast is to be ordered at the bar. You can chose between different pre-packed options and it is served on paper plates and with plastic cutlery. You will get better breakfast in any big burger chain around the corner. In the same room they run a bar in the afternoon/evening. This bar closes at midnight (like in a small village)! But don't expect that you can order anything until midnight. Last orders was at 11:30 p.m. and the service personnel was gone by 11:45 p.m.. Great that everybody could still stay in the premises until finishing the drinks.
I really cannot recommend to stay at TheWestin. There are plenty of hotels around time square with better service.