Bad attitudes.... timing is everything!
I travel 3 out of 4 weeks of every month and usually try to stay at Marriott properties. I had never stayed at this property before and will not again. The management and remaining staff was not friendly. When I arrived at 4p to check in, they were having their floors cleaned and they were soapy and wet. Both entrances were blocked and the floors were soaked! I appreciate the fact they were cleaning, but really a poor choice in the time of day. I had to wait to get on the elevator because the floor cleaning crew had their equipment in front of the elevators. Also, the only differientiating feature on their website was their patio/firepit outdoor area. Not in working order. They were sealing the patio and had all of the furniture moved. Again, poor choice of scheduling. I understand repairs need to be done, and again I appreciate it. Pick a better time, not during check in. During check out, they were mopping the floors. Again, wet floors after they just had them cleaned two days prior. Poor choice of scheduling. The GM was NOT friendly at all. Not to mention, I am an elite rewards member and they never offered a room upgrade. Poor customer service. Poor leadership. It reflects all over the property. Sad.