Terrible, noisy room and still had to pay
I stayed here Friday August 17th and Saturday August 18th and the first night I could hear people loudly talking next to me so I called the front desk at 1am, the noise continued at 3 am and I called the front desk again, there were guys and girls talking loud and they were playing music. The front desk said they would warn the people next to me but I fell asleep awhile and then at 4 am I could hear the people again talking loudly and at that point I asked the front desk if I could move to a different room, at 4 am Central Time, 5 am Eastern Time where I am from. I was put on hold for a very long time and then just hung up. My girlfriend and I were so tired the next day that we couldnt even enjoy the sites in Chicago and had traveled over 6 hours to get to our hotel. We were given breakfast vounchers but we still had to pay for our room. In my opinion thats terrible customer service and I wont be staying at this hotel again.