We were very well treated
I share the general opinion that this is an excellent hotel, with a great location, an outstanding staff, and nice amenities. What I appreciated most was the way I was treated when something went wrong. One night, there was a loud noise that could be heard throughout the 18th floor. When I called about it, I was offered a second room on another floor that night. The next day I received a bottle of wine and some candies with a handwritten note of apology. When I checked out, the charges for that night were removed from my bill. In short, the hotel treated me very well, and they even managed to turn a negative into a positive. I thank everyone on the staff and look forward to staying at this excellent hotel again in the near future.