Disappointed!
We had previously never stayed at a Baymont property, but I am a Wyndham Rewards member & have stayed at many Wyndham properties without any problems. We decided to try this Baymont hotel and I reserved this hotel stay online & guaranteed it with my debit card. I called the hotel a couple of days later & requested that they make note on my reservation to please do not make any charges to my debit card, that I would be paying cash at check-in & would need a crib. The day we were to check-in I again called several hours prior to our arrival to reminded them that I did not want them to charge my debit card, that I would be paying cash at check-in & that we needed a crib. When I arrived to check-in, I stated right away that I would be paying cash for my 2 day stay so please do not charge my debit card. After a couple of minutes the clerk made the statement "and you want to leave this on your credit card." I immediately said "NO!" I told you I will pay cash. (At this point I already had the cash laying on the counter.)She took my cash & just as she printed the registration slip & handed it to me to sign, I received a text on my cell phone from Chase alerting me a charge had been made to my debit card. I asked the clerk if she charged my credit card & she quickly responded "No, you paid cash". When we arrived to the room, there was no crib in the room & the bathroom was absolutely nasty. Hairs in the tub & on the floor, there were black feet prints in the bottom of the tub & nasty dust/hairs along the base of the tub/floor area. Around the base of the toilet it was nasty & gross. There were also hairs on the counter of the sink area. The room had a musty odor. The beds were comfortable, but the comforters had an unpleasant odor so I removed them from our beds. After walking around the room without shoes, my grandson's white socks quickly became black from the dirty carpets. Later we discovered there was a food wrapper & crumbs behind the nightstand. I then called the front desk to notify her that there was no crib in the room & that we really needed one. She said she would see what she could do. After almost two hours we still had no crib. I called back to the clerk & explained that we were traveling with a baby that had special needs & needed a crib to sleep in. She seemed put out that I needed a crib & again said "I will see what I can do". "They have already left". I explained that I had made several crib requests prior to us arriving & we really needed one. About 45 minutes later the maintenance man delivered us a crib. Meanwhile I looked up my debit card account online to discover that she had charged the full amount of our stay to my debit card. I called the clerk & explained that there was a charge to my debit card. She quickly got an attitude with me and started off telling me she did not charge my card. When I explaind that I could see the charges online she then said "Oh, that is only an authorization." Long story short - this caused those funds to be tied up on my account for 5 days. We will never stay at this hotel in the future & I strongly suggest that they "deep clean" these rooms & better train their room attendants on how to clean a room. They also need to better train their front desk clerks on their opperating systems and the proper steps to take when guests' want to pay cash and do NOT want their credit/debit cards authorized/charged. I am just very disappointed with this stay!