Filthy Hotel
I traveled to San Antonio for business and was unable to stay on the River Walk due to a large conference. Since I am a Hilton Rewards member I thought this place would be an acceptable substitution. I was sadly mistaken. From the time my group arrived our opinions of the place continued to decline over our next 3-day stay. We arrived on a Monday at 3:45pm the lobby was extremely hot and resembled an emergency room waiting area. There were approximately 40 people waiting in the lobby sweating to death looking as if they were ready to pass out from the heat in the hotel lobby. I proceeded to check in and was told my room was not ready, which I found rather odd considering the check out time is 1200noon. I continued to wait for a total of 45 minutes. I finally went up to the counter to inquire. I was told my room was ready, nice of someone to come and get me. The hotel really looked like it needed a very thorough cleaning. There were crumbs everywhere, stains on all of the carpets and furniture. My room had fingerprints all over the granite entertainment area as if it had not been cleaned. My bathroom tub never drained it was totally clogged. The sink area was wiped down but there was mold around the tile on the floor and the towels had a fowl odor. My bed linens had a dirty hair smell as if the pillowcases were never changed. Although the room was much more comfortable than the lobby the A/C did not seem to get cold enough. My room was never cleaned properly, glasses were never replaced and the trash was never emptied. One of my co-workers encountered a roach while showering, which does not surprise me considering that the place was totally filthy. I would not in good faith recommend this Hilton Location for families or single travelers as myself.