Power cut - and we were still charged!
Normally I would write a really good review of this hotel (stayed here twice in the last month) but I got a rude awakening when I received a bill for a night we stayed despite no lights, no electricity, no hot water, people smoking pot on our corridor (which we could smell in our room), lifting our bags 7 flights, no food, no coffee etc etc.
How can you charge full price when all we got is a bed to sleep on. I am shocked and it would stop me staying here again given there are plenty of other hotels in the neighbourhood.