Needs a lot of improvement
Booked a room weeks in advance for a wedding on 11-10-12. Check-in was at 3pm. At 4:15 when I tried to check-in I was told my room was not ready (the whole lobby was full of upset customers waiting for rooms). They couldn't tell me when it would be ready, just that they were working on it. We were given vouchers for free drinks at the hotel owned bar next door, however, the bar did not open till 5pm so we were stuck sitting in the lobby. I was tired and hungry and had nowhere to relax!
At around 5pm we got our room. It was a cold 65 degrees inside the room. Ordered room service (chicken sandwich). We were promised it would be less than 30 mins for the food to come. 45 mins later it showed up. At least they offered to comp it.
The glass side on the open shower was too short, but since the water pressure was so weak the puddle didn't get too big.
The next morning at check out I voiced my concerns to a manager who offered to take $50 off the bill.
Nice location, but I'd think long and hard before I'd stay here again.