Great Location, Staff was inconsistent
We booked a Red-Eye arrival for a Thursday night since we knew we woud be making it to the hotel around 4 am in the morning. I called around 9pm to remind them of this so they would check-in our room before the turn of the night. Also, so we wouldn't have so much hassle or time to waste when we got there especially with our 6 year old who was sleeping. Unfortunatley, our first impression of the hotel wasn't the greatest, the front desk woman was neither polite nor efficient. She wasn't doing anything when we got there, and told me to hold on for almost 10 minutes before even checking in the computer. She was flipping through the contigency report, unnecessary at this moment as I worked at a front desk hotel for 4 of my 8 years at a hotel. She was slow, and inconsiderate, even after I told her we had been driving all night and had a little one in the car. My husband had to use the restroom really bad when we got there, and they had the bathrooms locked on the lobby, the FD agent told us he had to wait until we got to our room to use the restroom. Not cool! After this unfortunate event, most of the other staff was courteous, and helpful. Our room was clean, functional, and location of the hotel was very convienient. That evening, we wanted to eat at a casual place close to the hotel, where we could try a Boston favorite (clam chowder) and after reading reviews about others places, we called the concierge, but he could only give us really formal places, when I asked about one place, he said he didn't recommend it, we went anyway since it was right across the street, and loved it(this place gets mixed reviews, which is normal) ! I'll review that next. We ate breakfast one morning at the restaurant at the hotel, it was horrible! I ordered a omelet at the omelet station and it was watery, the potatoes were uncooked and gross. If you go to their breakfast stick to the continental, the muffin was good. I think that this place is a fine place to stay especially based on the location to Fenway Park. Just try to eat outside the hotel.