Staff needs training Rooms need updating
Sadly this hotel has gone down hill quite a bit in the past few years.
The bathrooms are old, TV kept going out on me and room temperature was impossible to regulate. Even after moving TWO times for various problems, the staff just did not seem to care and placed me in the same junky wing of the hotel. Try to get a room back near the pool area as these are much better rooms. SAD, I use to really like this hotel. Won't be back even though I am an SPG member, it's just not worth the money.