Horrible Customer Service
I was driving from San Diego to San Jose and made a reservation for this hotel. I let the woman know that my Mother and I would be arriving late (11:30pm). 
We arrived to find that we did not have a room because my card had been "declined" (though I had used the card the whole way up with no problems) and NO ONE bothered to call us, even though they knew we would be arriving after hours. There was a very nice gentleman who was doing the laundry who let me in, but didn't have the authority to give me a room. He seemed very worried that we might have to sleep in our car, but couldn't do anything about it. I called the night manager and left a message. Luckily we found a hotel close by that was open at that hour.
I called in the morning and was directed to a manager. I left a message on his machine as well and never was called back. I can't speak for the conditions but the service is horrible!