Worst Hotel Experience in Dallas Fort Worth
I was staying for a friend's wedding because this is where the wedding party stayed. First impression was terrible. The staff at the front desk was not wearing uniforms. When asked the front desk agent told me they don't have to wear uniforms during the summer. Good thing I do not work for Starwood! Once in the room it was spacious. But i smelled like somebody tried to clean the carpet and din't get the dirt or water out of the carpet! It might be because the 11th floor does not look like it had ever been used. How do I know this....the soda machine was completely sold out of everything. You think you might have that checked before you have a busy weekend! I was really looking forward to eating at Shula's (heard it was pretty good). Only to be told that the owner did not want to pay up and kicked Shula;s out a few weeks before. Housekeeping department took over an hour to get extra pillows, when they arrived they were throw pillows stuffed in regular pillow cases! Really upset by now! No food except cold stuff after hours! What kind of hotel is this! I had heard several bad things about this hotel before staying there, but went in with a open mind because they tell me there are new owners. Maybe the new owners should get out of the hospitality industry and go into the convenience store business! DO NOT STAY HERE!