Good Location, Good Service, Terrible Checkout Experience
The hotel is very efficient for a short stay in NY, especially if NY is not your final destination - close to all attractions, one block away from Penn Station (good if you take Amtrak or just want to go to JFK during rush hour), one block away from Hertz location - but do not expect the quality of The Ritz. 
We had a "View Deluxe Room with Two Double Beds," which was reasonably large (around 30 sq.m) and well equipped. Housekeeping supplied a coffee machine and capsules for both tea and coffee (not Nespresso, more like drip coffeemaker). The view was good, although a nearby rotten skyscraper spoiled it a bit. The bathroom was reasonably clean, but the pale green tiles and worn toilet seat lowered overall score. Housekeeping was somewhat intrusive and kept checking every 30 min whether they could clean the room, even though we told them to come in a couple of hours. Check-in was very nice and friendly, and normally the front desk staff was nice and friendly. 
The whole experience was ruined during check-out, when a "very decorated" front desk agent with obviously excessive testosterone level scoffed (literally): "I give you TWO (!) minutes to run up and bring your bags down in order to avoid late check-out penalty (they charge $25 per hour after 12:00)" - even though late check-out was pre-agreed with someone else the night before. [needless to say, after such hospitality, I made a point in coming down exactly 2 min before the time paid for]. That was particularly frustrating given that we chose more expensive New Yorker (solely for the view) over nearby Hilton, where I would receive royal treatment and 4 PM checkout as a Diamond Member. Even though another front desk person tried to get me a refund, and the hotel *sort of* apologized after that in an e-mail from the guest relations manager, we left with pretty bitter aftertaste.