Issues with the Worst Management Ever
I had several issues with this property, however the main one is with the management. I believe the name of the manager is Sande and she is the rudest individual ever. The breakfast was okay, however they need a bigger variety. There were bugs in my fridge and the carpets are extremely in need of a deep cleaning. I expressed my concern about the smell of mold in my room, and the other concerns to her and all she could do is look at me with a dumb face. I asked her if it was possible for my family and I to move to another room because we were there for a special occasion and all she said was I can spray for the bugs and we have no more rooms. I have never in my 15 years of working in the hospitality industry been treated in such a manor. I believe that management needs to make serious changes. She needs to take some courses in hospitality management in order to understand what her title requires of her. We stayed a total of 4 days and throughout the entire time we stayed she never once offered to move us or even apologized for the situation. This made us question whether or not we even trusted the name Best Western. We chose to stay here because whenever we stay in Charlotte, we like to be close to the Matthews area. We will really be looking to spend our money elsewhere. She is giving this company a bad rep, along with the other issues. Most people will deal with the other issues if management shows some type of empathy about the negative experiences a guest may be having. This was not the case with this sham of a manager. She acted as though my problems were bothering her. This is completely and utterly unacceptable in this industry.