Very disappointing!
We stayed here many, many years ago. We returned because of our good memories of that time. However, this (four-night) trip was full of many frustrating, disappointing experiences.
We asked for the "premier room" because it was to include an outside patio leading directly to the pool. However, the patio turned out to have no view of the pool, no direct access to the pool
(unless willing to leave your room unlocked), no lights at night, and was actually just a pathway.
The hotel bills itself as "a smokefree property"; however, our patio received a stream of smoke
from down the pathway and from the pool area. The premier room was supposed to receive a
daily paper (missed one day), daily water (missed two days), and bathrobe/slippers (never provided). The sound proofing was inadequate: We could easily hear all hallway conversations and some conversations in the adjoining room. Room cleaning was disappointing some days, including bathroom items left by housekeeping were very greasy to the touch. One day we returned to the room at 8:30 PM, and it was never made-up and cleaned (even though we called housekeeping at 2 PM to ask for it to be cleaned).
The bathroom sink drainage was extrememly slow (it filled up each time it was turned on).
On Saturday night there was extreme partying (loud screaming, running in hallway, people streaming in/out of the open door room across from our room) from 11 to midnight. This may not be the fault of the hotel, but the way it was handled by management was lacking and feeble
and not caring. We and our friends called the front desk, and we were each told that "they were leaving." However, for at least one hour no hotel employees appeared to confront the noise makers, and nobody was leaving. The directions info provided at the concierage was not well
considered: We were told we could easily walk to The Cheesecake Factory ("a ten-minute walk"). It turned out that it was uphill and at least a thirty minute walk. Not reasonable to give
this sort of advice to senior citiizens! In conclusion, while the employees were certainly courteous and respectful, there was no sense of real caring or responsibility taken for the
hotel failings we experienced.