Grand reception area
When you first enter the hotel it looks grand. Unfortunately the Plus side ended there. Reception staff were not very helpul and somewhat cold in their approach to guests. We had a sleepless first night because of noise from people walking above. It sounded as though they were in our room. We were shattered after a 20 hour journey but still couldn't sleep. We were in a room right near the bedding store and there was continuous to ing and fro ing.We then paid a surcharge to have a room in a higher position which was quieter, apart from all the a/c units outside the bedroom window. There is also no concern for the well being of guests who have an evening flight home. It wasn't a good experience. We'll be looking elsewhere when we return to L.A.