Barely Competent
The location may be great, the staff was less than helpful. My wife was attending a conference at this hotel and I thought it would be nice to relax and enjoy the hotel. Checking in the front desk agents were busy gossiping in the back and I waited five minutes before I overheard one curse and walk out. We checked into a dirty room and went back to the front desk where the same girls were overwhelmed and waited another 10 minutes to get checked into a clean room. After checking in we ate breakfast in the restaurant. Food was good, the server not so politely informed us that the tip was not included in the coupon, she only poured our coffee and was more focused on the single gentleman sitting close by. After my wife left to go to the conference I strolled around the coffee shop. Susan was the attendant and was more than friendly. Although I didn't order any food she was pleasant and engaged in a nice conversation about the area. The manager appeared a short time later and was equally friendly and offered suggestions about the area and activities. I attempted to take the shuttle to the rental car return but the shuttle driver was rude and told me I would have to wait because she "had a pick up", isn't the airport across from the rental lot?? I don't know about all the other reviews but I won't go back, the Hilton down the street has the same to offer with competent and friendly staff.