Rooms & location were great, other details need work
The room was very nice & spacious, but quite noisy if you're at the back of the hotel where there are some popular late night spots hopping on weekends. There are elevator problems - only two elevators on each side meant long lines & lots of stair walking. Management sent an email after the fact stating elevators were malfunctioning that week, but staff had told us they were always like that during the day. Hotel was clearly understaffed over Easter weekend (stayed Thursday thru Wednesday). Two women at the front desk seemed to do everything at the hotel - operator, front desk check-in, concierge, etc. so lines were always long. I will say those women were always incredibly friendly, calming & helpful. There are no ice machines - you have to go down to the front desk area to get bags of ice - not an easy task when you have to wait in line for elevator use. Sink had no water pressure - staff said it was intentional to save water. The location is prime & the neighborhood safe. I might give it one more try if I find a really good rate.