Stay Elsewhere
Hilton hotels have become a disappointment. From securing reservations to technology problems to pathetic on site service this chain needs a employee makeover. If I ran my business like Hilton I suspect customers would regularly look elsewhere for accommodations. San Jose Hilton is particularly problematic and my experience on the last 2 stays go way beyond minor annoyances to major inconveniences. Room service at 3 in the afternoon cannot even be bothered to answer their phone much less return messages left on their answering machine. Stay elsewhere in San Jose!