Still quality on the inside the outside needs some work
I have stayed at this hotel a total of 12 times since 2008 each time the room has been a good consistent quality not the best not the worst but still dependable knowing I would get a decent night sleep and get any services I would need in a downtown Chicago hotel. That being said the overall appearance of the exterior in a word was disgusting. The intense smell of urine and the overflowing trash can in clear view of the front entrance was amazing. If I had not arrived after dark I seriously think I would not have stayed upon heading out in the morning I was amazed at the filth. Granted this is along two busy public street in a very busy downtown area but the simple act of emptying a trash can once over a 3 day period should not be an overstep. I like the Renaissance as a concept and what their brand represents but next time I am in the city of big shoulders I will be found at the Renaissance Blackstone.