Location is the only 4 star thing about this hotel
Location Location Location ... this is the only thing going for this hotel. The staff, by Manhattan standards, are pleasant & polite but don't go out of their way to be helpful. The hotel is very chic with its architectural flower designs & ultra modern water feature & living room bar. Unfortunately this is the end of anything 4 star. From the minute you enter the hall after exiting the lift on your floor the feeling of 2 star hits you. It continues into your room, I think the modern soft lighting is set so poorly so you can't see the stained, chipped, torn furniture, like I said 2 star.
This hotel is not up to the standard of Starwood Hotels. I based my choice of this hotel on its status in the Starwood program & can not believe that the hotel is rated category 6. The St Regis, New York is category 7, so you can imagine my disbelieve of the type of accomodation I had booked for my family. I will probably not use this program again to rate hotel accomodation.
Tiny rooms, no adequate place for luggage, one drawer. No coffee/ tea making facilities, no kettle even on request. No towels for 2 nights of our stay, no vanity products at all, the promised free bottled water only provided on the first day, the house keeping trolley lived the whole week in the hall. The rooms tiny even by Manhattan standards. Dreadful, just awful ... do not stay at this hotel.