Good location-poor customer service
My friends and I stayed in this hotel for the Shamrock Shuffle race-perfect location right across the street from Grant Park. The hotel is dated and rooms did have a bit of a funky smell, but not something I care about as long as it's clean and comfortable. Water pressure in the shower was awesome! The problem we encountered was at about 11pm that night when we were trying to sleep (getting up at 6am to prepare for our race) the noise outside our room began-loud voices, banging on doors, swearing, music, people running down the halls. I opened my door to 2 young, intoxicated girls outside who apologized for being loud and informed us there was a fraternity party next door. The man who answered the phone for security was rather rude when I told him that we had a party next door and informed me that they were "everwhere." My guess was he getting sick of these kids and also getting calls about them? Security soon came up and yelled for the kids to get back to there rooms, but the noise continued. Someone else must have complained because we heard security outside the room again about 45 minutes later telling them to keep the noise down. I actually heard a young man arguing with security the he paid for the room too and should be able to listen to music if he wants. The talking, yelling, swearing, and music started up again soon after and at about 1am I went down to complain at the main desk. I asked if anything was going to be done about the party in the room next to us and the girl said all she really could do was move us to a different room. (WHAT??) I wasn't about to pack up at 1am and move and why wouldn't they just kick the ones being disruptive out after being warned multiple times?? Security was sent back up to the room and it finally quieted down. Think I might have gotten to sleep about 1:30am.
The next day I politely asked to speak to a manager at the front desk and explained the problem we had the night before and that I didn't feel it was handled properly. The manager lady made the excuse that there were 300 Purdue students staying in the hotel and they certainly couldn't keep them all quiet. (REALLY??) I told her I wasn't concerned about all 300-just the ones that were having the loud party in the room next to me until after 1am that had to have security called 3 separate times. Don't they have a policy about dealing with disruptive guests? She then apologized but could not offer me any sort of compensation or refund or voucher for future nights stays (they don't do that) because I had booked through Priceline. I will have to contact them in order to contact the hotel so that I might receive some sort of refund. I have done so and am waiting to hear back. 
Hopefully this was just an isolated incident and we will receive proper compensation for our trouble. My friends and I would like to return to this hotel in the future because it's the perfect spot for Chicago races that start/finish in Grant Park.