Had Reservation, Called to say flight Delayed, No Room at the Inn!
At 7 p.m. found out our flight was late. Called hotel and said hold room (which was prepaid) we will be late. Arrive at 2 a.m. with my daughter and we are informed there were no rooms. Night desk person says it's a common experience at hotel because they do not turn off on-line booking when hotel reaches capacity. Hotel sends us to nearby hotel. I ask for a call from the manager. Never received a call. New hotel is full so we are sent back to Holiday Inn Express where we stay 2 nights. I will say it was clean and quiet. However, reservation system and lack of phone call is unacceptable. I will say that they refunded one night's stay, but still am steamed they never called to discuss fact that we were forced back into the night at 2 a.m. after making extra effort of calling to make sure they kept our prepaid room.