Weak link in Kimpton chain
This hotel was a disappointment. The room was small and cramped, which wasn't that unexpected, but the strong musty odor was an unpleasant surprise. The room continuously smelled like a musty attic. The best things to be said about the room were the good shower (in a cramped bathroom) and TV selections. The drapes did not cover the outside edge of the window so there was light shining onto the pillows of the one of the beds. This wasn't a huge problem, since the only view was of a light well, but it was still annoying. The thermostat did not work properly, so the AC was either on or off, but the temperature could not be controlled. Repeated requests for repair led to notes that the problem had been fixed, however just turning the system off and setting the thermostat to 85 isn't really a fix. The hotel was unable to repair the problem, and apparently unwilling to admit they hadn't been able to fix it. I didn't appreciate being told the problem was fixed, when a few minutes in the room clearly revealed it was not fixed. The room was quiet, and I appreciated the daily local paper. I only made it to the wine hour once, which was fine. Hotels can be hard to find in SF, however I think there must be better options.