Inadequate
Poor part of town--must drive or take the shuttle even if you are going within a few blocks away. Parking is extremely limited. Being an old bank, the floors of the hotel can be eerie. As females, we found the gym's location unsafe and undesirable. It is in the furthest corner of the basement next to the old bank safe. Front desk staff--inadequate--never smile, coffee is typically empty, get shuttle reservations incorrect, don't answer the phone etc. Housekeeping-inadequate--don't wear white socks in your room! They also missed cleaning and resupplying our rooms, and we were gone from 7 AM to 7 PM. There was a fake fire alarm at 1 AM--handled poorly. Not one staff member came outside to instruct the guests that it was not real or how to proceed. All guests then had to walk the stairs, because they couldn't get the elevators to work. There were at least two handicapped guests still in the lobby. Again..unacceptable. The manager then left a bunch of copied memos about the alarm in the lobby the following day. There are newspapers in the lobby, but like the parking, get there early, as they are very limited. None of us received any discount to our bill. We need to come to Baltimore every 3 months for the next year, and we won't stay here.