Oh how the mighty have fallen
I've always called this location the "Hotel Corner" b/c there is a Westin, a Fairmount & a Park Hyatt (and they've switched around over the years). Why anyone would stay at this Westin when the others are available is beyond me - looking for a cheaper alternative. I always say: You get what you pay for, so when you pay less, you get less.
The good: Nice arrival, great location, fabulous shower.
The rest: Shall I start with the arrival? I'm a Starwood Platinum member, so there is a certain level of service I expect in general and from all Starwood properties. We have a problem when I can't understand the woman checking me in. (In DC there is a need for staff that can speak many languages, but they must be able to speak understandable English, too.). The woman was trying to tell me the room had been cleared of feathers. I asked her 5 times to repeat herself b/c I hadn't a clue what she was saying. Her colleague finally translated for me. She said it was in my profile. I stay at Starwood properties all the time & have never asked for a bed or pillow without feathers. Ever. I asked her to correct it and send up feather pillows.
They never came.
As a Starwood Platinum I'm supposed to get an upgrade when available. I checked in at 9pm for a 1-night stay & was told no upgrades were available, that they were sold out, but that I had a nice king room on the Starwood Preferred Guest floor. I highly doubted her reasoning (and I get the SPG floor anyhow), so when I got to my room I checked on line. There were rooms & rooms bigger than mine available.
My 'nice king room' looked out onto another building.
I called room service to find out whether they could have stuff from the restaurant. I was told "sure, but it is the same except for a few items." I asked if I could see the menu. I was told "oh, uh, I guess I can transfer you there, but they'll just transfer you right back to me."
Serious attitude. (If you have a bad day, you don't take it out on customers.)
I went to the bar/restaurant & found lots of different things (& wines by the glass), ordered it to go & took it upstairs.
Then I called for a wake-up call at 5am. Never came.
I mentioned that problem on my way out, and was told, "oh, well, you know, we're working with a new system." That is your problem, not mine, but you made it mine.
This is a fine hotel for vacationers, weekenders, or those who are used to lower-end motels/Four Points, etc. It is not good for business or for those who are used to high-end hotels.