Lots of potential - misses the mark
I'd avoid this hotel, no matter what offers you see. There are hidden costs, and the advertised services are lacking. There are so many comparable hotels at similar prices that are SO much better. The room is tired, smelly, and damp. They are clearly trying, but have missed the mark. There is a lot that needs to be upgraded (icky carpeting, sagging mattresses, rusty bathroom fixtures, cheap and damaged furniture. Heck, the desk in the room doesn't even include a chair. The overnight parking charge is a hidden fee. Why not just say the room costs $20 more then it does? The Blue Pearl restaurant is awful. The Firefly restaurant has lots of potential. Great atmosphere, good staff, but still lacking. I saw 3 tables return food for various reasons. We dined twice - once was fantastic, the 2nd time was not good. Our sheets were dirty - VERY dirty. One of our pillows looked as though someone had blown their nose in it. We called housekeeping. After a very long time, two women arrived at our door (without a replacement pillow) and asked what the problem was. They were embarrassed after seeing the nasty pillow and took it away and returned later with a clean pillow. Our TV wasn't working, and while we don't watch much TV, we did want to watch one show, and were unable to do so. We were in a poolside room, and verified that the poolside bar/restaurant would be open on a certain night. They're only open Fri and Sat in the winter. The bartender confirmed that she'd be open until 9 pm one night. We arrive at 6:30 and it's closed. The reason from the manager? "We closed because we're having unusual weather for San Diego." Really? I live in So Cal, and this is very typical weather for this area. In fact, it was a great day. Plenty of people were in the pool and hot tub. When I said that I'd like to speak with a manager about our experience I was told that I could come to the front desk. No thanks. think at this point I'll just let it go, and never stay here again.