If only the rooms were the equal of the staff
I recently stayed as part of attending a Harvard conference. 4/17-19, 2012. I can see why the walls are covered in plaques of praise and awards. It is because aside from location, they are that are excellent. Beds: the mattress had no cushioning on it, not that I expected a $2000.00 pillow-top P.P., or any other current excellent others. Felt like I was sleeping on springs. Both my queen beds almost as hard as the floor. I checked with my other two attendees and they confirmed the same issue. I used the 10 pillows in the room (4 each bed plus 2 from the closet)to make them into a bed. The rooms look like they haven't been renovated in 20 years. Staff was excellent and conveinence to the convention center was the only saving grace, considering I slept less than 3hrs/night.