Run-down; lack of attention to details
Although I'm a gold-level Starwood member, my request for a king-sized bed in my reservation was not going to be honored since they had only disabled rooms available. We accepted the room that was equipped for disabled people, only to find that the floor was dirty, the lamps weren't plugged in, and one of the towels in our room was stained, which they replaced when we took the stained one to the reception area. The walls of the public areas and the rooms were scuffed. The table in the elevator area was dirty. This hotel is not being maintained up to the Starwood standards.