Reservation
As the keynote speaker at an international conference, I contacted the hotel to verify my reservation for a king-sized bed, knowing the hotel would be full by the conference date. I arrived to have Jason inform me I did not confirm my request on August 8, instead he insisted I requested a handicapped room with queen-size beds in September. He then told me that I had a membership number -- I do not -- and that I had called the hotel on two other occassions to confirm the handicapped room and then to change the room to non-handicapped. In spite of my protests, Jason insisted I had made several calls and requested a handicapped room. Even when I pointed out I am not handicapped, Jason continued to insist I had done so. The valet suggested I call the manager and use curse words to relate my frustration and then informed me these mistakes happen frequently. I will not stay at any of these properties again, reardless of the conference. I found Jason to be insulting and condesending. After accusing me of making the handicapped request, he informed me there was a conference at the hotel and I should just accept any room I was assigned.