Dissapointed an worst experience
I stayed here with my family in May 2012 for 3 nights. The first 2 nights were alright although we did not get both our rooms next/near to each other even when we requested for it when we made our booking 2 months in advance.
We had a horrible experience with the staffs on our last day. Breakfast was served until 0930 everyday. We went for breakfast at about 0915 and there was not much food left. When I asked for the coffee to be refilled the staff said it is almost the end of breakfast and it will be a waste to refill the coffee. Other staffs were showing unpleasant faces and were saying curse words in Spanish. I understood Spanish and they said that they were not talking about us when I confronted them. They took the food with them after we were seated and it seems like they were upset because they have got no food left after we took what was left.
When we told the front desk about the behaviour of the staff members he was very rude. He took his name tag off and did not want to give us his name when we asked for it. He claimed that the name tag makes holes in his uniform and refused to tell us his full name. He also gave different names when we asked in 2 different occasions. Then all the other staffs took their name tags off as well. We took a photo of the lobby to get the time because he refused to provide his name and we didn't want to accuse the wrong person.
After we got back to our rooms to pack he called an threatened us that he's going to call the police because we took his photo. We told him that he could report to the police and we could explain to the police about the issue.
After we checked out we made a phone call to Traveloge headquarters and we were advised to solve the issue with the manager. We were told that we are no longer the hotel guest and to 'get lost' when we asked for the manager at the front desk. Those were his exact words and we were shocked. Then he threatened that we were trespassing private property because we were no longer hotel guests. All the other staffs were staring at our car and we felt threatened by them. We called the police and the mediator contacted the frontdesk for us. He refused to give the mediator his full name and gave a different name to what he gave us and claimed that the manager was busy.
We then rang the Travelodge headquarters again and told them we couldn't resolve the issue with the manager because we did not have the chance to speak to the manager. They took my details and stated that they will contact me again once they rectify the issue. I have not received any e-mail or call to date.
The front desk staff then asked for a fight when we were leaving. I was shocked to receive a text stating 'F--- you!' about 15 mins after we left. I assumed that it was the staff from the front desk because he had access to this phone number. Then we found out that one of our credit cards were blocked and the bank advised us that there was suspicious transactions online with that card. We checked the other card that we provided to the hotel to secure our rooms when we checked in and it was charged $1000 by Travelodge. We were angry that our personal particulars are no longer safe because the staff from frontdesk had access to them and was misusing them. That is absolutely unprofessional!
I feel that what happened is unacceptable and I have never experienced anything like that in my life after travelling to many different places. I am still waiting for someone from Travelodge to give me an explanation and what has been done about this. I hope this will not happen to anyone else.