Great location, amazing staff!
Very nice, ultra modern hotel. Beds are extremely comfortable. Bar is very trendy, we spent an hour watching the moving faces on the pictures on the walls, fascinating! Never seen anything like it! Great locatiion, just off Union Sq. Lots of bars and restaurants close by. 
Only complaint I could have would be bathrooms are very, very small! But apart from that couldn't fault the hotel! I agree with previous reviews that the staff are extremely friendly and helpful.
I would like to say a special thank you to Erica, The Concierge. I had sent a suitcase in advance to Canada full of skiing clothes for the next part of our holiday and I had received a message to say that unless my passport and hotel accommodation was sent it could not clear customs, we were arriving the next day in Vancouver! Extremely stressed out by this! They needed it faxed or emailed, she did both just to be sure!!!! I cannot thank her enough as this would have been a disaster, skiing for 12 nights without ski clothes wouldn't have worked! She handled it very quickly, efficiently and in my opinion above and beyond! Would highly recommend this hotel!!!!!