Large rooms, good breakfast, good location and good service
My family and I (mom, dad, sister, bro in law, their two kids and I) had two rooms last weekend for 3 nights. The rooms were large and well designed, beds were comfortable, shower was good and I like having a refrigerator. We were on the tenth floor--it's quiet in the bedroom, but the atrium design makes it so you can hear the action going on in the lobby when you're in the sitting room but it wasn't too bad. Lots of groups and families with kids stay here--if I were not with my niece and nephew, I might have felt out of place but it was very nice. We walked most places (and if you need a cab, the staff will get you one). Breakfast was great--omlettes were lovely and the staff works so hard--not sure I'd want to work at a hotel that provides a happy hour reception every day and elaborate breakfast but they do it with a smile. The bellman were friendly and helpful. My niece and nephew enjoyed the pool and I enjoyed the gym (but mostly worked off all the good food by walking in Chicago). we came to take my niece to the American Girl luncheon at the store and it was a good place to stay to enjoy our weekend. Price was fine for what you got--large rooms, happy hour and breakfast--that adds up to good value.