Incredibly Disappointing Service and Management
For our first trip to San Antonio, my boyfriend and I went a bit beyond our normal price bracket and booked a King room that promised to have (and I quote) "views of the Riverwalk AND downtown San Antonio." We were incredibly disappointed when we went up to our room and found one small window that didn't face either of our promised venues, but instead looked straight across a small, unimpressive courtyard right into the rooms across the way. 
We went back downstairs and were told that #1, it’s impossible to have a view of both the Riverwalk and the city (despite the fact that they advertise it and I paid for it) and that #2, there were no other rooms available. I asked that something be done to compensate for this mistake as we had paid a premium to upgrade to a room with a view. We were offered a $50 voucher toward food/drinks that we agreed to, and we were promised this would be noted on our bill. I was concerned as there was no physical voucher given to us, but the girl behind the front desk assured us there would be no confusion and no problems. 
Today in reviewing my credit account, I found that we were indeed charged for our breakfast and mini-bar item purchases (purchases we wouldn't have made were it not for this "voucher"), so now I get to spend heaven knows how long trying to get this resolved. I am incredibly disappointed in this hotel’s misleading advertising and poor organization. I assumed that in paying a higher price for our stay, we would receive a higher level of service as well, but unfortunately that couldn’t be further from the truth. There are so many beautiful hotels on the Riverwalk, and while the Hotel Valencia is certainly a lovely building, my stay there has reminded me that looks certainly aren’t everything. I would not recommend this hotel and will not be returning there on our next visit to San Antonio.