NOT PET FRIENDLY. NIGHT MANAGER BAD BEHAVIOR
We arrived on Friday afternoon around 4pm, the hotel was very crowded at this time as there were many groups checking in at the same time. I checked in with two dogs. I was NOT given the pet policy at this time (will explain later). I loaded my things onto one of the luggage carts and took my things to my room. The car was given to the valet. We went downstairs to the kickback at 5.30ish. Afterwards we stayed in the hotel taking the dogs outside through the rear entrance to a park nearby. Much later that evening when the dogs were sleeping we decided to go to the river-walk like any good tourist. . When we returned, I could not use my card to enter my room (the first of three times this happened to me during my stay). We proceeded downstairs to speak with the night manager about unlocking the room key nothing else. This is where our stay turned sour. The night manager's demeanor was one of extreme disgust with our presence at his desk. Derrick quickly place down the pet policy and said that because of our animals they had to "accommodate" another guest and that I needed to sign this document. I politely asked what this document was and why was I being given this document. He got extremely upset and said he was this close (signaling with his fingers) to kicking us out of the hotel. He said if I didn't sign it immediately then he was going to call security to have me escorted out of the hotel. I then said to him "I just asked you what this was about. If you need security I am OK with that." He called security and the gentleman came over to the desk and I said "Good Evening" and began directing my conversation to him then Derrick in a stern tone (like when you are telling a child no) said Don't talk to him I called him I am talking to him. At one point my wife directed to Derrick and he said "I have nothing to say to you." We went in full circle with the conversation taking it from the top. Derrick then said sign this or I am calling the police to escort you out. I then spoke politely with the Hotel Security during that time Derrick moved over to the phone and called the San Antonio Police. Claiming that I was Intoxicated and Aggressive. Neither of which was true. I was not over the legal limit of alcohol consumption and I was not aggressive. If I had been I would have been arrested and kicked out of the hotel. Neither of which happened. The San Antonio Police arrived three of them in total. Two from the River in white (transit) and one officer Ruby of the San Antonio PD. I then pleaded my case with Officer Ruby. He was very friendly and helped to mediate the conversation very well. However at one point I asked Ruby what he thought was wrong with Derrick , I said I don't know what his problem has been from the beginning with the aggressive attitude, I don't know if he is racist or not, I don't know if he had some problem earlier tonight, -- then Derrick stormed back from the rear area of the front desk and slapped his desk on the counter and pointed at my person yelling I AM NOT RACIST, I WANT YOU THE HELL OUT OF MY HOTEL. Officer Ruby told Derrick to calm down and we continued going in circles. By this time I regretted the day I reserved the room. My mother-in-law since she cannot speak English was very scared to see four police/security around us and people yelling and whatnot. Finally I asked the officer to call Derrick from the back where he was after the officer asked him to calm down. I sincerely and truly apologized to Derrick for asking those questions about him to officer Ruby and asked him to please let us finish our stay within the hotel. He accepted my apology and we were able to stay until Sunday. Saturday we were in the hotel all day or outside with the dogs per policy we left them alone only to eat breakfast and during the kickback. Same applied for Sunday however During breakfast, someone called again about our dogs barking. People talk, babies cry, dogs bark. It was no longer than 30-45 minutes that they were alone and it was not the quiet time. Give me a break then the walls must be paper thin or our neighbors were just trying to get something free from the hotel because I could barely hear anything in the hallway WHEN then did bark. My dogs are well trained and do not cause problems that is why I travel with them.
I don't understand why I had to pass such an embarrassing moment? The whole situation could have been avoided. Apparently the problem originated at my check-in I was NOT given the pet policy and I was NOT situated in a part of the hotel that was "Pet Friendly". I called weeks ago asking to be placed away from other guests or guests who also have pets to avoid other guest whining and complaining about dogs my whole trip. I don't understand why I was yelled at about a mistake the hotel made. I mean the Drury Plaza does advertise itself as a Pet Friendly hotel and San Antonio is a Pet Friendly city. This cannot be the first time someone with pets has stayed here but this may be the first time 3 police officers and one hotel security are called to the Drury for and "Aggressive and Intoxicated" guest who was neither aggressive nor intoxicated. I did not get arrested I did not get detained they did not even ask for my ID. So the assumption that I am a crazy drunk guest was very insulting.
I think overall the hotel experience WOULD have been great without the night manager and being in a pet friendly section of the hotel.