Worst experience EVER! with Holiday Inn
We arrived Monday afternoon and parked in the parking garage. Be aware the spaces in the garage are very tiny. I have a small SUV and I am glad I chose to drive it instead of my full size truck. The only available spaces were on the top level, so we parked near the elevator. Great idea until we got to them and saw a sign that said the elevators were out of service until April 30. It was April 30 and they were not working. So we had to walk down 3 flights of stairs to the main lobby. 
At check-in, I was greated by a friendly lady who proceeded to tell me that the room type I booked was not available. I asked if I could have a Union street view and was told that would not be a problem. While I was checking in, my husband was approached by another employee dressed as a janitor who offered to sell us some tickets to the game. Not really a good thing for an employee to be a scalper I am thinking. So to the inside elevators we went. They did work, but they were S-L-O-W. We finally found our room (odd way of positioning numbers) and my Union Ave view is a dilapitated mess and the parking garage. I called down to the front desk and was told that they were booked up and nothing was available. Why then was I told "No problem" on check in. Curtains were kept closed the rest of the visit. Note.. The room I booked originally came with a minifridge so that we could keep our medications cool. We called to see if we could get one for our room for this reason and was told no with out any care or concern as to helping us with that. We ended up having to continually refill a cooler with ice to maintain its integrity. A great way to ruin a trip having to go back to the room every few hours to change out ice. 
The next morning I got up and went to make coffee. I noticed that all we had to drink it in were thin plastic cups. Getting burned was not how I wanted to wake up, so I skipped that. Then, we went to go downstairs and since the service elevators were still out, we had to wait for 4 elevators to pass before we could get on one to go downstairs. Each of the others were filled with STAFF members riding the elevators so that none of the guests could use them. Must be nice to almost have those that PAY to stay there have to use the stairs. We finally get on one to go downstairs and there were 2 employees on it as well. One of them decided to try and talk sports smack to my husband who was wearing a team jersey. Thankfully my husband is witty and somewhat of a smarty pants and he put the man in his place. Next we walk into the breakfast area. TINY place with small chairs. We got the buffet and for $13, I expected a little more. The eggs tasted funny and the waffles were soggy. The lady watching over the area was inattentive at best since we had to find her to get refills, and she liked to slam the plates around in the clean up bin. No wonder most of our plates/cups were cracked. 
Later that afternoon, we came back and wanted to pop into the bar area to get a quick drink to refresh ourselves, only to be told that they closed at 2. It was just turning 2. There was another patron in there that the bartender was kicking out. I just wanted a tea or coke. Would it have been that difficult?
The final straw was our last morning. I wake up to find our bill. I was getting charged full price for the executive room that I ordered, but did not get. I called to the desk and was told I needed to speak with a manager. When the next person answered the phone, I was met with attitude and hostility and told she had just gotten there and needed to put her purse down. She took some of the charges off the bill but did not seem to care that we had been displeased and inconvienced throughout our entire stay. 
Needless to say from now on, if we go back to stay in Memphis, this WILL NOT be where we stay. I have stayed in plenty of other Holiday Inns and even with the bad reviews chose to stay here due to my previous experiences. I believe this is a black eye on an otherwise great company.