Too cool for it's own guests
My husband and I just spent two nights at the SoHo Grand hotel this past weekend and I have to admit we were disappointed. Friday night my husband was told we could not enter the Club Room because there was a private party going on, but the person "guarding" the door assured him that Saturday there were no parties going on and we could go in then. Saturday two of our friends checked into the hotel, and when the four of us went to enter the Club Room we were all told that we could not enter. We've never been denied anything at any hotel we have stayed at, not from a Hampton Inn to a number of Leading Hotels of the World we've enjoyed. The SoHo Grand did not have a problem taking the $1,800 we spent on their suite and their $20 cocktails, but when it came to their Club Room apparently that was a different story. Not to mention for a five star hotel, the doormen should do their jobs and open the door not look at you and say, "you got that" while they pet some passerby's dog or chat amongst themselves. We enjoyed our room and our view but that was about it, for us the SoHo Grand was not so grand and left us wishing we had kept our reservations at The Waldorf, where at least they pretend to appreciate your business.