Great Choice
Met my brother and his family here for a short vacation. Although the hotel was booked to maximum capacity the night before, they still managed to be ready for our requested early check in. We were able to check in around noon on Sunday. We requested lower floor and got 2nd floor which was acceptable for us. We ordered pizza one night but didn't quite have enough room in 1 room for all 10 of us to eat together. So a staff member offered to let us eat in the lobby and even gave us paper plates and napkins. When we were finished, we asked where we could take all of our trash and they told us they would take care of everything..."We were on vacation". The staff here is definitely top notch. The rooms are exactly as described in photos. The king beds are very comfortable. There is no microwave, but you are permitted to use the one downstairs in the lobby. The air was super cold in our room (which was great for us). It wasn't as cold in my brother's room, but they were ok as well. We chose this hotel based on the reviews I had read and it's location to Carowinds. Thank you Hyatt staff for making our mini vacation great!!!!!