Need to be more organized
We made our reservation via internet in january for a trip in may...when we arrived (check in 3pm, we arrived at 5pm) they gave us nothing of what we expected. We paid for a non smoking -two queen bed room for 3, they gave us a 2 double bed room in a smoking floor...they made the change immediately, but the guy at the desk was dubious about mi confirmation e-mail, asking where we had printed it....bad first impression.
They had a problem with some water pipes, so there a was a small flood in our floor. They had it for 2 days...had towels in the hallway and didn't changed them for 2 days...they were smelly.
The room was nice and clean..good beds, good pillows. Towels a little worn out.
Continental breakfast was more than expected...had waffles, boiled eggs...very fulfilling.