Dirty room and the roof leaked water onto our clothes
When we arrived a snooty gentleman said we had arrived before the check-in time but he would give us a room anyway. The elevator near our room was broken, so we had a long round-about walk. The room was the size of a closet, and we could barely get our suitcases inside. We reserved a king bed, and the room had a queen; the room had a view of a wall and a roof down below. The worst part was that the room was covered with dust and cobwebs hung on the wall. It didn’t look like anyone had cleaned it in a year. It smelled musty and had patched walls that had not been painted. I requested another room, and after several hours of waiting, and two requests, they moved us to another room. This one was larger with a view of the Alamo, but when we opened the walk-in closet, it smelled like the flamingo cage at the zoo! No kidding. But we decided not to complain again, so we stayed and held our breath when we went into the closet. The second night of our stay, San Antonio had a very hard rainstorm, and we woke to find that the roof in the closet had leaked, and dirty water had soaked our clothes (thankfully, my boots were in a box and stayed dry). The front desk was not concerned nor surprised about the leak, and only offered to take the $25 valet parking off our tab. They did not offer to help with cleaning, etc.