Good & Bad
Stayed here for a weekend getaway / show at the Palace Theater. The experience was a bit of a mixed bag.
The location, for our needs, was perfect. The theater is literally across the street. The rooms (despite an odd layout) were good, very clean. All in all, a fine experience. Didn't eat there, so can't speak to food quality.
Two elements, unfortunately, downgrade the rating. First, the front desk staff simply didn't have their act together. I've worked in the service industry, so tend to cut a lot of slack. However, these folks simply didn't seem to be well trained & seemed to be unwilling to work together, or communicate, for the benefit of the guest. We didn't have a single positive interaction, with anyone at the desk.
Also, parking was....messy. They're a bit handcuffed, due to location & utilizing a shared public garage. Still, there were times during the weekend, where it was simply impossible to get out. The lines were ridiculous, taking 30+ minutes to get out of the garage, on multiple occasions. I'm not sure what they can actually do about it, but it's something to keep in mind, if considering this hotel.