Most personal service I've experienced in NY
My husband and I live nearby but decided to stay in the city one Friday night to attend a nearby work event. We were a bit hesitant to book here, fearing it might be one of the many "hip" hotels which were all attitude and no service. As it turns out, our fears were unwarranted. Upon check-in, I was greeted by a friendly bellman and front desk clerk, and soon shown to a room of the category we had booked (deluxe king). The room looked fine, with a decent view, but unfortunately smelled of smoke. I called the front desk, and was fortunate to reach Jacquelin (not sure of her title, but she was a complete professional in every respect), who apologized profusely, and promptly had a bellman come with a set of keys to a new room (which happened to be on a higher floor and farther from the elevator). No more smoke smell -- but as I am very sensitive to smells, this room unfortunately smelled more of air freshener than anything else. I was prepared to live with it, not wanting to make a fuss, when I received a call (from Jacquelin) asking whether the new room was satisfactory (impressive follow-up!). I confessed my sensitivity to the smell, and she said that she was just going to upgrade us to a suite, which should make us happy. Within minutes, she personally came to the room with the new keys (higher floor still...), escorted us to a gorgeous 1 br suite, complete with a bottle of proseco waiting for us in the ice bucket. she couldn't have been more apologetic for the inconvenience, and I could not have been more grateful for how it all worked out. She then gave us a brunch recommendation for the next day (great local place called Monument Lane) proceeded to make reservations for us, and we thought that would be that. But when we returned from dinner that night, we were personally and warmly greeted by Jacquelin, who escorted us to the rooftop bar and gave us two free drink tickets (what had we done to deserve all this?) We checked out the next day, leaving our luggage at the hotel when we went for brunch. While I was waiting in the lobby for our car, Jacquelin again greeted us, and wanted to be sure we enjoyed the restaurant she had suggested. All in all, we felt like her personal house guest. I've never had service such personal experience like that before, especially in a big city, relatively large downtown hotel. It's professionals like Jacquelin who help build brand loyalty. (For the record, we had spent 5 nights during the recent black out at the Gansevoort on Park Ave, and were ready to move in -- so much so that I just booked 3 nights with my daughter in Miami at the Gansevoort there!) 
On a side note, the noise was not a problem at all (as other reviewers have complained), and we slept soundly until 11 a.m.! Great mini-getaway which we plan to repeat soon! Thanks, Jaquelin, for help making it a great escape!