Poor service / poorly designed hotel / low quality bed
(My opinion obviously:) Hotel Indigos are inherently poorly designed; the nautical/country theme frankly doesn't work for me. The bedding is of a 1-2 star hotel quality - not 3-3.5 star. Sheratons, Marriotts, Hiltons and Hyatts have MUCH better beds. The Indigo did not have a down comforter but rather poor quality sheets and pillows, and a bedspread - not what I'd expect these days from a 3+ star hotel. I realize it sounds picky - but if you're used to a bed at a 3+ star hotel, this doesn't cut it.
I'm a bit surprised that a fairly major chain would choose such haphazard design and poor materials.
In addition, here's the deal with the cleaning (I stayed 2 nights);
I had a note under my door that housekeeping tried to stop by around 9am, but I was still in the room with the do not disturb sign on. It said that if I wanted my room cleaned, to notify the front desk. All well and good. I did so when I left around 10:20am (notified the front desk I'd like my room made up). When I returned around 2:30, the room hadn't yet been cleaned, so when I left again around 3pm, I asked again to make sure my room was on the list to be cleaned. I was told by a different person that it would surely be done. When I returned again around 5:45pm, it was not yet cleaned. I left at 6:15pm and told that same person again that it hadn't been cleaned, and that I was leaving for a few hours and they assured me it would be cleaned. I returned about 11:15pm and it was not cleaned. I told another front desk person who finally sent up new towels and toiletries, and also took my phone # (I mistakenly assumed I might get a call from the manager because of this); I left the hotel at 4:30am the next morning to catch a flight - and have not heard from anyone.
I realize I could have conserved towels and soap and shampoo, but again, at a 3.5 star rated hotel, I just expect that my room will be made up, new towels put in place, and frankly even when mistakes are made, a bit of responsiveness from hotel staff (THREE different people!)