bad business
We stayed at the Joule last weekend for my best friend's bachelorette party. The first thing that went wrong, is they told us that they werent going to allow us to bring in our own alcohol to the room, even after I had called and was told that was fine. They offered us a free bottle of champagne to be sent up to the room, which of course never showed up. The next day we were laying by the pool on the couch/bed things, and were told that people wanted to rent them for $200 so we had to get off. They ended up renting everything out there to people so there was NOWHERE else to sit unless you wanted to be in the pool. Don't charge me $400 for a room per night and then expect me to pay $200 to sit by the pool. ridiculous. We requested ice to ice down our cooler full of sodas and they said there was no ice machine so sent us up ONE bucket of ice. Don't think that did any good at all. When we ran out of toilet paper, we had to call twice to get some sent to us, and at which point they sent us ONE roll of toilet paper. The day we were leaving we asked that a luggage cart be sent up. We asked that it just be left outside our room so that we could load it as we go, but they arent allowed to do that- because they want us to tip them. all they want is MORE MONEY! The staff was very friendly, and I knew that it wasnt their fault that all of these policies had been put in place, but it's a customer-serving business people! So whoever did come up with all these rules needs to re think their policies! I will not stay there again- not worth paying that much money for having to obey such strict rules.