A mixed experience
I love grand old hotels and stay in them every chance I can. However, the Palmer House, like many old hotels, is showing its age in some not-too-graceful ways. First of all, there was a miscommunication about our room. I had ordered a one-bedroom suite because our daughter was traveling with us. We looked at the suite shown online and talked with the front desk about how and where a roll-away bed would fit. Much to my surprise that when we arrived the suite looked nothing like the picture. In fact, even though a "junior suite" is never mentioned on the website, we were assigned to what could be best described as a large king-bed room with the entry walled off (no separate door), and that bonus area (for lack of better word) was barely big enough for one chair and the big screen tv (and even then was so narrow that the chair would not fit in front of the tv. Not acceptable. As far as I could tell nowhere on the site does this room exist (I i just double-checked the website and looked at again). The roll-away most definitely would not have fit there and the reason I chose the seat because the advertised price on the HIlton's website was less than the price of two rooms (our daughter is college age). We were moved to a room that bore much more of a resemblance to the pictured suite, but the website (both Hilton's and the Palmer House's) need upgrading (especially since there are some larger, more luxurious suites also available. Even so, the spaciousness did not make up for the dated feeling in the rooms. The bathrooms were very dated (ours was painted a hideous shade of lilac), and the furniture, in an attempt to look mid-1920s luxurious had this velvet upholstery that is not terribly comfortable. Would I stay there again? Yes, the location is fantastic, the staff polite, the breakfast tasty (I am Diamond level) and old hotels do have their quirks. However, the websites need updating to accurately reflect what types of rooms are available and what the rate will be (we were charge $30/night for "upgrading" to a room which I thought we had reserved because of the picture shown).