Worst customer service ever plus excessive noise
I have stayed at this hotel in the past with limited issues. This visit is very different. The hotel claims to be sold out but the site shows rooms available. I was placed in a room on a low floor and the street noise is the worst I have ever experienced. It is so loud I can recognize the music blaring from the many bars and night clubs. I asked to move rooms and the very rude front desk agent (who was clearly annoyed that I interrupted his flirting with a group of young women) refused to help me. I asked to be moved tomorrow if the hotel is indeed sold out despite what the website claimed. He wasn't willing to help me with this and instead suggested I speak with a bellman tomorrow. I travel 80% of my time and am very familiar with proper hotel protocol for handling these situations. When I asked to speak to the manager he claimed there wasn't one on duty. Again after additional calls I am left to be awake all night with important meetings tomorrow with no assurances that this will be resolved. I tried to call jet setter however, they have "reduced hours of customer service" so no one there could take my call. I will give the manager 1chance to resolve tomorrow before widely broadcasting my dissatisfaction.