Lipstick on a pig
I reserved a “renovated” room at the Milford and requested a quiet room with my online reservation. Check-in time isn’t till 4:00pm so I had to wait about forty minutes. When checking-in, I again requested a quiet room, and told them I didn’t care about anything else.
I looked out the window and saw a ledge (24th floor) full of scaffolding, rigging, and equipment. I went back downstairs. The Manager on Duty told me they weren’t working on that side of the building, but couldn’t promise I wouldn’t hear “anything.” I again reiterated I was going to be working all night the next night, and I just wanted to be able to sleep late. There was no work going when I checked-in.
At 08:30am the next morning, the electric chisel started only to be briefly interrupted by the occasional hammering and planks dropping on the ledge. The electric tool was so loud and close it made the floor vibrate. I stayed as long as I could with earplugs and pillows over my head praying it would stop, but it never did.
So not only did I not get a quiet room, I probably got one of the noisiest one in the hotel. 
The “renovated” room is more like “redone on the cheap.” New furnishings, but same old beat up door, heating units with unknown layers of paint, wires and pipes running across the ceiling, etc. The air conditioner was new but didn’t work at all.
Same old run-down Milford Plaza from the ‘90s really. Uncaring staff with mildly redone rooms–kind of like lipstick on a pig. New ownership? I don’t see it. Three different people ignored my request just for a quiet room, or they don’t know where the construction is in their own hotel. Either is unacceptable.
I cherish the few times a year I get to stay in NYC. My plan was to sleep late, check-out, view the city all afternoon, and go to work. Due to the lack of sleep, I had to check-out, and go to the office to find a chair to sleep in for the afternoon before I had to work that night. Basically, the Milford ruined my brief stay in NYC.
I did talk to a different manager on the way out. He was very nice and sympathetic, and offered to let me stay for a late check-out. Listening to more jack-hammering really doesn’t help me much. I explained I really had to get some sleep before tonight, and I that I just had to go.