Pros and Cons
We just got back from a 3 night stay, and have mixed feelings about the hotel; 3 1/2 stars probably right. In the end, I decided on 3 because we wouldn't stay at that property again. However, I'm not sure what other hotel in the same area and comparable pricing would actually be a better choice.
When we had made reservations, we had asked for a quiet room. When we checked in, however, this request had simply been ignored, and when I asked the front desk employee checking us in, she didn't know about the request, and simply said they were full and we couldn't be moved.
After unpacking most of our stuff, we realized the bed was a queen (had reserved a king). After some delays and confusion, we were relocated to a room with a king bed. Our window was over the street, and between cars and sirens, we had a pretty lousy night's sleep.
The next day Jeremy, the front desk manager, was very courteous and helpful, and moved us to a larger room along the interior of the hotel. This was in fact a very nice and quiet room and we did sleep well, although the view out the window (3rd floor) was essentially completely that of large air ducts right outside the window (we were still grateful for the quiet, though).
The rooms themselves were very nice, bathrooms were good, and hotel service was great. Room service was expensive ($24 dollars for a coffee and hot tea urn), and the food not that great.
The lobby was very attractive, and one of the nicer ones we saw in the area. The gym was small-average, but stocked well enough. Also had a nice looking co-ed spa area, though we didn't use it.
Although the staff were for the most part very accommodating and always courteous, we were disappointed with the hotel ignoring our room request, having to choose between noisy street room or room with air duct view, and disappointing room service fare.
As I said in the beginning, though, I have no idea what hotel with similar pricing in that area would be any better, so we'd probably stay in a different part of town next time and try our luck.