Unhappy
My grandmother said that if you cannot say anything nice do not say anything at all. However that would not allow others to understand why in our opinion we regret staying at this hotel. So just one word of advice. If you book the car service from the airport check with them before you arrive so they remember to send a car. The car we booked for a late night arrival never turned up. Now I am sure the management will respond to this review by setting out eveything they did to try to make up for their failure (but which did not include an apology when we finally arrived at the hotel). But it was insufficient. They ruined our night's stay and when I suggested they might wish to offer a discount on the hundreds of pounds we paid for the room they declined. Most guests clearly love this hotel but from our perspective it failed to live up to the promises made by Four Seasons.