bad service-recent stay
Hello,
Just returned from a three night stay- Clerk asked for card to "run", to hold the rooms-three rooms three nights-
clerk ended up running over $500.00 n this card, which was a debit cars, without my ok- i told her prior to this that we would be paying with different cards, from three different guys, at the end...she said no problem.
Well my wife was pissed for she needed this cash on the debit card, they said they would "take the hold off the card" thursday night when I found out....they never did....I think the hold is still on the card.
clerks seems to have no idea what they are doing
clerk never at desk at night
one room toilet flushed for two days straight....called over a dozen times, no answer
manager, and indian woman, was nice..but no follow thru
For a hotel in chicago we were surprised of the lack of detail in this hotel. You could def charge more money if you take care of this place
the heat was on in the entire hotel...even in rooms...no a/c avail at all
needs better management
won't recommend or stay at a Ramada again...too bad