Frightning experience during our stay
My son, 9 year old granddaughter and myself stayed there for two days and paid extra for the American Girl package. We stayed Oct 11 & 12. When I checked in with my granddaughter standing with me they never said anything to her about registering her and her doll. I had to remind the clerk that she had the AG package and only then did they ask her to step aside and fill out the registration. On or second evening there my son and granddaughter were going to go down to the pool. They came back up and and said that they could see from the glass elevator that there were alot of people at the pool. This was a little after 9:00pm. About every 20 minutes he would take her down to see if the pool area had cleared out. Finally around 11:15 they went down to check again and this time they did not return to the room so I assumed that they were in the pool. So I am sitting in my room on the 11th floor watching TV when I heard loud noises, at first I didn't think that much about it since it was a Friday night and I thought maybe some people were walking down the hall a little tipsy and being loud. I soon realized when the noise got louder that something wasn't right. I went out of my room and looked over the ledge and I saw all hell breaking lose down below. There were young men throwing chairs at each other and alot of screaming going on. All I could do is think of my son and granddaughter down there amongst the meyham. I had good reason to worry, I heard the elevator door open and there was my son and granddaughter and they were very scared. My son had went to the pool area and all these young men that were fighting had come into the hotel and were not guests. I guess they were asked to leave earlier but didn't. My son and granddaughter were walking to the pool when all this happened. My son grabbed my granddaughter and pulled her around the corner so that she wouldn't get hit by one of the flying chairs, She was frozen in fear when he grabbed her. My son was peeking around the corner to see when would be a good time to tey to make it to the elevator. He took her and made it to the elavator and the next thing he knows a couple of the gang looking young men also came into the elavator. They were both scared not knowing if guns were going to be pulled and shots were going to start while all this was going on. I feel that the hotel staff should have known that all the gang looking youth that were all over the atrium and pool were not guests. Like I said they had been going down to check to see if the pool was clear since a little after 9 and here it was almost 11:30 by the time the police were called. We saved and planned for this trip for my granddaughter to the American Girl store so that we could have a nice family time together. Now I am afraid that her memory from this trip will be how her and her daddy had to hide and were scared that they might be hurt from all the gang bangers and the chaos from that evening! When the crowd had cleared my son went down to the front desk to explain how upsetting the whole incident was he was told that the desk clerk was there and didn't see him or my granddaughter. At this time another hotel employee over heard them talking and said "Oh yes, he was there and he had a little girl with him" at that point the desk clerk appalogized. It would have been nice while all this was happening if security would have noticed a child guest amoung the chaos and tried to escort her out of harms way or the very least called our room to check to see if they were ok.