Rude Service
Don't be fooled by the location of the hotel - near the airport. The service is terrible. I waited forever for the shuttle at midnight, even though the hotel is right across the road from the airport. After 30 minutes I ended taking a shuttle from another hotel just to get here. The front desk person on tonight was along with a huge line up when I arrive. Her name is Cecilia, and 30 minutes previously she actually yelled at me in the phone. After a 5.5 hour flight and long day, this is the last way you expect customer service people to treat you....when I tried to talk to her about her behavior she rationalize it and gave me her managers name in a huff. No apology here, I guess she doesn't know what customer service means. Shame on the management team for not doing more training. And in comparison to the other hotels in the area - I don't see this one as being less expensive. Shop around and go with a bigger brand name that pride themselves on giving staff customer service training and where the staff actually know how to protect their brand in the marketplace. I will never stay here again.