Bait and Switch Billing Practice
I was a guest of the hotel in May. I purchased my room through Priceline. Upon check-in, I was told I was going to be charged a $15 resort fee, which seemed absoulutely ridiculous since the Westgate is not a resort (it has no pool, tennis courts, spa, a minimualist exercise room, and in no way qualifies as a resort). Never when I booked the room was a "resort fee" mentioned as an addtional cost. I was told the fee was for "free coffee, water and in-room internet". I have never heard of a 4 star hotel charging for ordinary in-room coffee (which I do not drink) and I did not even have my computer with me. After being told of the fee, I used the business office computer to check both Priceline and the hotel website and neither of them has any mention of a "resort fee". I aslo called the hotel's reservation phone line and asked about room rates and at no time was a "resort fee" mentioned. I feel the impostion of this is a completely meritless fabricated fee imposed with no notice in a deceptive and illegitimate manner.