Beautiful Hotel...Poor Services
The Holiday Inn Airport-North is in a great location about 5 minutes from Sky Harbor Airport. The hotel has had an incredible renovation that truly makes the property stunningly beautiful. All of the public areas and rooms are brand new with a very nice contemporary feel. The property has a very nice "resort" type atmosphere. The staff was very professional and always courteous.
The reason for my "average" rating is the fact that they did an amazing job making the property look beautiful, but did NOTHING to improve the infrastructure of the hotel. The Wi-Fi was very poor and hit or miss. Also, there is a KNOWN issue with the television service in a portion of the hotel, I ended up changing rooms after working with the engineer for over an hour to try and get the basic channels (ABC, NBC, etc.) to no avail. Both he and the front desk staff stated they have known that one entire wing of the hotel has a lot of issues with channels not coming in - not acceptable.
If this property focuses on improving their "behind-the-scenes" amenities, it will be an awesome hotel.