broken window
I did not realize until very early in the morning that the window was broken and allowing a draft into the room. I called to complain and the hotel sent extra blankets, but would only offer me to change rooms. my daughter was asleep and i chose to stay in the room because we were leaving so early in the morning. the hotel did not offer any discounts or reimbursements to make my stay better. besides having a very noisy, very drafty room, the hotel was great. the location and price are perfect.