Great physical property--disappointed by management. Will not return.
We checked in on a Sunday--friendly staff let us check in early. Room was great--very comfortable and clean. Hotel was quiet, very nice breakfast. Location is great--nice area with shopping and restaurants close by. Disappointment came when smokers checked into our floor and smoked at will--although it is state law for no smoking, there are absolutely no penalties, so they simply continued to smoke in their rooms throughout the stay. Hall smelled like an ashtray. Then at 5:30 pm, they began fighting, swearing, slamming doors and going up and down the hall. Heard something break. They were drunk and eventually started physically fighting. This continued until 11pm--police were called at some point, but they were still there as guests until late at night (saw 2 squads outside). We requested and were allowed a room change to get away from it, so packed up an entire room and moved for our last of 4 nights. Was told by desk clerk we would likely get an allowance on bill from the manager since we were frightened to leave our room, dealt with smoke and drunk neighbors, and had to move. Manager was slightly sympathetic, but only offered a discount on a future stay. We won't be back. Again, great property, but the manager should be there to protect her families and law-abiding guests from drunk troublemakers.