Should have stayed elsewhere
We chose to stay at the Setai based on the good reviews it received. Unfortunately we did not have the same good experience. We stayed there for a week and left feeling very let down. We had the classic package that included full american breakfast. On arrival the reception staff told us that they did not have that on their system. I forwarded the email confirming we had breakfast included in the rate and the receptionist said he would send us the breakfast vouchers. What he actually sent me were vouchers for continental breakfast which is of a lower value. I had to call again to set this issue clear and finally get the correct vouchers. Unlike other hotels were they offer the most generous breakfasts at the Setai they are extremely stingy. Full breakfast to them is 2 eggs, 1 sausage, coffee and 1 Juice. For anything else you get charged extra. The free wifi is extremely slow we paid the 15 dollar extra per day. They have all the disney channels apart from Disney Junior, so that they can charge 3.99 or something for 30 minute shows for pre-schoolers. We were never told of the courtesy car they have - they never offered it to us. The room was not being cleaned thoroughly. They change sheets every 3 days. My son had smudged the floor to ceiling mirror in the closet area, those smudges stayed there for 3 days. The doormen would see us coming in with children and bags in arms - would take them quite some time to come and help us. Every night I had to deal with the cigarette smoke from the room next to us. A lot of smoke!!! The positives of the hotel were the size of the rooms, the room service food and the location.