Poor Customer Service and Racist Staff
I want to be as neutral as I can with this review. I was given the opportunity to stay at this particular Omni for a business trip. My company booked the rooms for us. I always hear my colleagues stating how great they were treated but when I arrived, it was a complete opposite; I was treated like crap. First, the security officer made eye contact with me, and then continued ranting to his co-worker about the food at ike's sandwich. I felt like I was not welcomed there AT ALL because of my nationality. I never got his name, but he was a White guy with a beard, tall guy, and short blonde hair. He works there during the mornings/day shifts. I saw him on several more occasions. And not once, did he ever greet me or attempt to ask how I was doing. The front desk agents were ALOT more friendly, and even asked if I need a taxi. Overall, I would NOT recommend this hotel. You are better off staying at a motel 6 than compared to Omni. At least I know the staff at motel 6 will treat me with dignity and respect. The rooms are pretty nice, the lobby felt really grand compared to other hotels. The rooms were up to standard and very clean! Overall, my experience was bad due to the staff there. Other than that, its a great hotel. I also noticed that the majority of the staff there is White. Does that tell you something about the hotel? I believe so, It shows no diversity, and they treat other race with no respect. I will definitely tell my management staff to reconsider staying at Omni and maybe at another hotel.