Overpriced for what you get, which isn't much.
A 3-night stay that was completely forgettable. I'm finding that the InterContinental chain is very uneven across properties and locations. Or, maybe service is challenging in all of them? This is a fairly new hotel and I was surprised by its lack of appealing architectural and interior design. The lobby is awful. A large, open space with very high ceilings such that the noise from the bar and restaurant were deafening. I could barely hear the front desk attendant during check-in at 10:30 PM. While the hotel is modern, it's sterile without any warmth with too many slick surfaces to absorb the noise. My initial junior suite (corner unit, windows on two sides) was awful. The layout is dysfunctional and I dislike large, open suites with no wall barriers within the space. I moved to a standard king the next day (which took FOREVER to accomplish; corner room, windows on two sides) and it was a much better room. Smaller, but there was a clear demarcation between the bed, the room door, and the bathroom. The room was clean and modern with updated amenities. However, where are you supposed to put the coffee maker? The nearest outlet with a flat surface was the night stand! Nothing special about the bathroom - standard issue (e.g., Hilton or Marriott). The front desk attendants were mostly unhelpful - they couldn't make a decision until they talked to a manager and they had to consult a manager on 3 different occasions. Housekeeping was very annoying. My electronic door notice clearly indicated "do not disturb," but I received a note at my door and then, later in the day, a phone call. What part of "do not disturb" did she not understand?!! There's nothing one can do about the overpriced Internet. Until there's a consumer revolt, nothing will be done. The price of parking is always high in places like San Francisco and NYC. It's one of those things you have to accept. Otherwise, don't park your car. I'm less concerned about the price of parking as I am about the price of a room where service is seriously challenging (as it was here) or if the room is unclean or nothing works in the room. I tried breakfast on 2 days. The first day breakfast was great. The eggs were cooked to perfection and the french toast was excellent. The next time, it wasn't so good: the french toast was burned. Overall, the hotel isn't anything special. Much ado about nothing. I just found the people who work there less than helpful; a standard, modern room that can be found anywhere; and a general lack of sufficient amenities at this price point. Unlikely I'll return. There are other options in the area.