Most horrible vacation ever
This hotel ruined our vacation. I have stayed here several times before they changed hands in May. Was truly a five star hotel before they were bought out. 
We were told at noon to return at three and our room would be ready. We returned at 3 with two tired and hungry four year old birthday kids and were told that we would have to wait, our room would be ready soon. at 4 with repeated promises that our room would be ready every 15 minutes, even with the manager taking care of it, we were still no closer to our room. We were finally told it would take 20 minutes for some one to check to make sure our room was cleaned properly?? 430 still no room, I actually threatened some one behind the front desk. No offer of treats for the tired and crying kids, nothing to drink, Truly, no one cared
Finally, we are in our room and I am removing my top and the hall door opens and in walks the housekeeping supervisor, no knock nothing. We requested coffee cups for the Keurig in our room and were told to call room service and were told that the charge would be 8.00. 
I told front desk that my son was arriving from another state, we were all staying in the same room, I instructed them to not allow him to pay (they had already accepted my credit card). Not only did they put a 200.00 hold on my card, they took his card also and put a 200.00 hold on his, and then said they needed to put another 200.00 hold on my card. They said we could call our bank on monday to get it straightened out.
Said they sent choclates to our room...they never arrived. We left our DVD player in the room when we checked out. After one week and several phone calls they have still not put it in the mail, some guy named Andre keeps calling for a credit card number so he can mail it to us. We gave the number to Zachary on Tuesday and he never put it in the mail. Wonder what he did with our credit card number. DON'T EVER STAY AT THIS HOTEL IT WAS AN AWFUL TIME.