Not impressed
This was our 3rd stay at the James. We booked a room on the higher floor and paid quite a bit for a view we did not get (we were put on the 10th floor, the hotel has 16 floors and rooms start on the 3rd floor)...when I asked the receptionist why we were put on this low floor, I was told that high floor rooms start on the 10th floor (I wonder if they always say that higher floor rooms start on the floor they put you in). Rooms were clean and spacious (for New York stardards). Was not at all impressed by the service: concierge on the ground floor never greets guests (although they see you walking pass they act like they do not see you) or will not open doors. Does it take so much to offer a better service? It's not that we are talking about a 2* hotel here and the hotel is quite pricey.
There were some good points at the hotel: we received a complimentary later check-out (but the downside was that the cleaner knocked on our room 5 times from 1.00-2.00 which was extremely annoying since we wanted to shower before our long flight). Guest services was OUTSTANDNING: Christie and Nicole went out of their way to answer all our questions and resolve any issues (I would have rated this hotel as "poor" if not for both of them) and if not for the excellent guest services, I do not think I would book this hotel again.