One of the worst SPG stays
No SPG floor/room and any priviledge (gold member). There was a half night black out in April that hit the hotel. We arrived at the hotel all pitch dark trying to park our car in the basement parking lot (paid). We're initially glad since the hotel lobby and hallways were well lit, but to our surprise the room was pitch dark with no torch light provided. We've called numerous times to get help with some light with poor response. It was 11pm and we're just too exhausted to even complaint. We had to open the room door by holding it with a chair for hours to get some visibility in the room as the hallways were well lit. A few hours later the black out was over. No apologies nor compliment services offered to guests for the inconveniences at the end of the stay. Very disappointed, definitely overpaid for the service. Room and bathroom were also small; very loud footsteps from people above us. But kudos to the night shift bellman, he was very polite and really tried his best to service the guests beyond his duty. The rest of the staffs couldn't care less.