BAD location
The hotel itself was nice. Prob the best holiday inn we have stayed in. Location was the biggest problem, Fishermans Whalf would have been the best location without a doubt. You have to get trams to get down there everyday, and we waited 70 mins as 6 trams that were full passed us by!! 
Staff were ok, not overly helpful by any means. BIGGEST issue was the Housekeeping staff waking us up before 8am daily, and walking into our rooms and then shouting "Are you asleep" !!!! 
We wouldnt stay here again.