Great Conference Hotel
I stayed here for 3 nights during s conference - stayed in the Marina tower. The bed was very comfortable and I had 3 great nights of sleep which is highly unusual for me. I loved the city/bay view and I never closed the drapes . The sunsets and sunrises were amazing.
What impressed me the most was the staff. Every single persons greeted me sincerely - from the front desk to the maid on the 11th floor, to the wait staff during the conference luncheon to the guys packing up the conference chairs . The customer service training at this to hotel really shows - but the sincerity was amazing. The employees honestly seem happy to work here - every single one.
Room for improvement: better transportation downtown for those of us who didn't bring a car. The city bus stop was way too far away and there wasn't enough info for us to figure how how to get to downtown ourselves. This hotel will feel isolated for those who like to walk to restaurants etc.