Not so good of an experience
Having stayed at MGM Grand in the past without any problems, my husband and I were looking forward to staying overnight Labor Day weekend. It was my 50th birthday celebration. We arrived around 2pm and were told our room was not ready-no problem since we were a little early. We were told that the hotel had been full the night before and it was taking a little longer to get the room ready. We had a nice brunch and went back around 3:15, room still not available. We had reserved an Executive King and now were told that there is only one of this room type on each floor but when the next room was available we would be notified by phone (I gave my cell number). No call by 4:30, so checked and the room was still not available. Toraine, the front desk representative, sensed our frustration. She went above and beyond by doing little things, like getting us access to the concierge level, a room credit, and late check out. Toraine really tried to help us short of cleaning the room herself! No call by 6pm, checked and the room was still not available-4 hours after we arrived. Finally got into the room at 6:45. Unfortunately, we also had trouble getting our luggage delivered. After an hour and two phone calls, my husband went down to the bell captain desk to inquire. He was taken to a back room where our luggage was on a cart and was then brought up to our room. We could finally relax-6 hours after we arrived. I agree with other travelers that the room was fabulous and otherwise good service. Hopefully this was a rare occurance.