Should Have Listened!
So many reviewers told me that this hotel had a lot of street noise. It certainly does. It does amaze me how I am on the 27th floor and can actually hear people on the street below. The amentities include earplugs, when have you ever had ear plugs in the room? How does that happen! The club lounge does NOT offer free drinks with the evening happy hour, strange. The breakfast is ok but not special. I am sitting here wishing I did not pay the extra for the club floor, I would suggest you think about it first. Now the good news, the tolietries are fabulous and I love them so much I am taking them every morning and hiding them so the maid will replenish. The room is nice and comfortable and the staff is very friendly and helpful. The wifi in the lobby is free but the room wifi is expensive and extremely slow, go to the lobby if you're just checking your email.
I did send a note to the hotel about all of this but as of today no one answered me. Oh well, San Francisco is beautiful so I am not letting it bother me.