Four stars with some tarnish
Recently, I spent 4 nights at this hotel. It is a 4 stars hotel, conveniently located in downtown San Francisco. Generally, I was satisfied. However, there are certain things that can be improved. The hotel advertises free wireless high-speed internet which is deceptive, since they do not tell you that it is free only in the lobby. In the room they charge $12.90 per day, which I consider quite steep. Other hotels in the vicinity offer free room internet. I would have not booked this hotel had I known that room internet service is for pay. It was even more irritating, since two weeks before coming I inquired in an e-mail to the hotel about the cost of internet. To this day the hotel did not bother to respond. Internet in the lobby was working fine though the environment was quite noisy. The problem was to find a clean table. Starbucks coffee shop had a couple of tables for their customers, however, people were leaving empty cups, napkins and trash across the lobby. Particularly in the morning hotel needs to clean the tables of trash., coffee stains and crumbs more frequently. Yet one more comment. Every morning the guests find in front of the door USA Today newspaper which is nice until you read the Welcome folder given to you with you room key which on page 3 states that you are charged $0.75 for this service. The room rates are not cheap. Do they really have to charge for internet and newspapers?