Not sure why this hotel has such a high rating ??
My stay nothing capable of 5 stars. During Check-in the computer system shut down. Staff just stood there and talked while the checkin line grew to over 100 guests. My Criticism is that staff should have informed those of us waiting in line what the issue was. Nothing fancy, just honest and accurate information, rather then seeing from afar staff talking and joking around while customers wait, and wait, and wait.... 45 minutes to check it!! Ouch.
My first assigned is was YUCK! Small, VERY SMALL,, dingy, no furniture, other then a VERY SMALL BED and night stand. The Television was bolted to the wall, almost behind the door as that is how small the room was, it did not move or angle. The window was blocked with the fire escape stairs. I walked in, had such a awful feeling that I immediately left and when to the check in desk, another long wait. I was given another room on another floor. I was promised a queen bed. The next room was a little bit bigger, but not much. The this room did have a tv stand/credenza and the view was unobstructed (Thank You!) However, the BED WAS SMALL. 
All in all, there really is nothing special about this hotel. It is old, and tired. (Management, please check the rust patch growing on the bathroom shower towel holder in room 20-170.. YUCK!) The bed was small, full size?? but comfortable. The bathroom was small, the door almost hits the toilet and is awkward to close if you are a larger person as there is no room to maneuver, The door must be either opened or closed in order for me to fit. No Coffee in rooms... (The line at Starbucks downstairs was over 50 people at 9a.m.). 
The keypad on the in-room safe did not work, dead battery? (Management, again, please check the room to make sure all is in working order).
Walls are paper thin, as I could hear discussions and activities of the rooms on both sides. 
But all in all, the location is great, Easy access to "L", Subway & restaurants and entertainment.
Looking back, The most positive interaction I had with any hotel staff was at the BELL DESK! Thanks Guys! These men were quick witted, friendly and "Johnny on the spot" for my luggage needs! We had a good conversation and quite a few laughs!
The most negative was the gal directing the check-in line, Worthless as she did not interact with guests and only talked to staff. See my beginning comment.