Guest Services didn't offer good service
Very disappointed to learn the room we had booked was essentially shifted over to another group the hotel wanted to keep together, so although we had three guests in the room, we had only a king bed available. When I had called the night prior to our check-in to confirm the reservation, was informed of the issue w/ our room and asked what could be done and was assured a rollaway would be provided at no extra charge. Of course, upon arrival, our room only had the king bed, and we were informed all the rollaways were already distributed. If you can't accommodate a full hotel, don't fill up your hotel, and if a "reservation" doesn't really mean anything, why even make one? We were offered no discount. Manager referred us to his supervisor who wasn't available all weekend, and hasn't returned any phone calls. Not good customer service!