St. Regis Houston
Came into Houston, where I used to live, to celebrate Mom's 86th birthday. Usually stay over closer to the Rice area to be closer to Mom, but booked solid. I called Centurion and they suggested the St. Regis. I knew it was a little far, but I know my way pretty well in regards to shortcuts, etc. First of all, let me say, I haven't been here since it was the Ritz Carlton. Still a great building, in a great location. I was in one of the Astor Suites and it was a great room. My only complaint about the St. Regis is the service. Not the front of the house, but the back! Front desk, valet, concierge all excellent. Dinner and Pool service is absolutely lacking. Everyone at the pool (about 25 people) would comment out loud how long it was taking for anything and how no one was assigned to take care of us. The outstanding Spa Manager, was actually ours and everyone else's server!! Hats off to her. It took so long sometimes that actually, she had to comp drinks a couple of times. Dinner in The Remington Restaurant (food was outstanding) was equally server free. We were ok because it was a celebration and were having a good time, but the table next to us (only 4 in the place) had to get up and finally tell someone how ridiculous it was. I'm pretty sure they were sharing the wait staff with the wedding next door because our waiter would leave sometimes 20 minutes at a time. All in all, yes, I will come back, but I'm hoping staffing is more appropriate the next time.