Spacious room
Stayed here for a meeting. Location can't be beat - right on Michigan Avenue and across from Nordstrom. We arrived at about 5 pm and there was just one person at the check-in and a longish line. We were able to check in with the Ambassador person as I have a Priority Reward membership. We got an upgrade to a large room with huge bathroom - I love a walk in shower and I was not disappointed. We were in the older tower and this was convenient because my meeting was in that tower too. Internet was expensive (these hotels that have lots of conference travel manage to do this with impunity while cheaper places give it for free - go figure!). I really didn't interact with staff at all so can't comment on that. Also didn't eat in any of the restaurants (why would you with so many great restaurants in the city?). Would stay here again for the location.