HAIR HAIR and MORE HAIR
My family and I checked into this property on Saturday May 5, 2012 for an overnight stay while we were attending a basketball tournament. After a great check in, we went to the room to put our luggage in. I normally go over hotel rooms with a fine tooth comb, but due to our basketball schedule, I was not able to completely check the room. I didn't have time to use the bathroom. I guess I should have known something when the housekeeper came beating on the door asking if we could hand her the TOILET BRUSH that she left in the floor in front of the bed. How nasty!! We returned to the hotel around 11:00 p.m. As I went into the bathroom, I noticed hair on the towel that was on the side of the tub. There was hairs in the tub. There was also a huge blonde hair hanging from the safety rail in the shower. My hair is black. The drain in the shower was very rusty. I then pulled the beds back to find small hairs everywhere. I let that go thinking that this may be from us. On Sunday morning, I called down to get cleaning solution to clean the bath tub out so my son could take a shower. The clerk came to clean the bath tub and she found even more hairs in the bathroom and in the bath tub. There were even hair behind the bathroom door on the hinges!! I worked as a manager of a hotel for ten years. I always take the sheets off the beds at check out. As I pulled the sheets off the bed my son slept in, I discovered another hair at the foot of his bed on the sheet. This let me know for sure that the sheets had not been changed. This is unacceptable!! At check out, I showed the manager the pictures I took of the MULTIPLE HAIRS and all I received was an excuse about this being a housekeeping issue. I did receive an email from the manager to apologize again Sunday afternoon, but for the price I paid I would have loved to been able to feel comfortable enough to take a bath. Our team travels almost every week and I have learned that you get what you pay for in the hotel industry. We will be back in Charlotte for another tournament in two weeks and I will NOT return here.