Great Hotel, needs a little TLC
My husband and I recently spent our anniversary at the Ritz in San Francisco. The entire staff, valet, desk and bell staff were all very friendly and welcoming. 
They gave us a corner room with terrific views. The bed was comfortable and inviting.
Here are my criticisms. There was only one bathrobe in the room and their should have been two. The towels, wow, they need to be retired. I felt like they were the towels from the Marriott Courtyard. They had the Ritz logo on them, but they were thin and just tired. If you are paying that much for a room, it is the small details that matter. 
One more small item, I think it is time to replace the hallway carpets. They have seen better days.