Challenged when busy
From other reviews you know that the location is great, balconies overlooking the Riverwalk are worth the upgrade. Staff is very good except that when the hotel gets busy service falls apart. The hotel just does not have enough staff when the hotel is fully booked. During a recent weekend stay the hotel was busy with Christmas events and parties and management did not have extra staff on call. Room was not serviced until around 5pm. You could not get near the front desk or concierge desk. Waits for elevators were extended.
Valet parking appears to be outsourced and the service is hit or miss depending on your timing. The wait to just pull into the car park on a recent Saturday afternoon was 20 minutes.
Bottom line is to be careful booking this hotel if you are going to stay during a busy time. The hotel just can't handle being busy.