Front desk clerks TERRIBLE
I'm going to start by saying that i've stayed at the Baymont Inn on 45 North near the feeder of 1960 on 11/14/2012 for an upcoming convention. I read the reviews before i went and decided it wasn't my first or last time dealing with bad attitudes from service employees. If you're looking for a cheap, clean, stay; then this is definitely your place! Aside from the fact that it appears to be a trucker haven noised by 18 wheeler engines, the rooms are VERY clean and housekeeping is meticulous. HOWEVER, It seems as if the place had some sort of curse on it, because almost EVERY front desk staff had a HORRIBLE ATTITUDE. Some may be able to overlook being treated like crap for a clean room, but when spending my hard earned dollars, I demand a level of courtesy. Where do i begin... As I arrived at the hotel, the doors were locked. I rung the bell 3 or 4 times and then out comes a tall female who looked as if she just rolled out of bed (uniform untucked, hair wild, slobber on face). Okay cool. Who HASNT dozed off on the job at least once? ....The plot thickens. She slung a paper and pen across the counter, which i guess i was supposed to fill out. Every response to any question i asked was "i don't know" , "i'm not sure", or just pure SILENCE. I asked if the front door was locked for a reason (suspecting crime) and was told by her it had been locked because she "wanted it to be". WOW... VERY PROFESSIONAL, hm ? The whole check in would have been far better with a kiosk of some sort, for she was VERY UNHELPFUL, GHETTO, and acted as if she'd rather be at home. Rather than asking for her manager, I shrugged it off as a terrible employee after she ignored me for the last time. The next morning i went to the front desk because i forgot my key. I was then informed RUDELY by a shorter female who was on a cell phone that if i lost my key again, the manager would charge $10. NOWHERE HAVE I EVER BEEN THREATENED DUE TO A KEY LOSS!!! At this point, i was appalled and demanded to speak with her manager (the wall read Raquel). She then informed me that her manager was not there. When i asked when the manager would be here, she looked at the clock and shrugged, continuing to talk on the phone. WHO EMPLOYED THESE PEOPLE?!?? Obviously the management has no intention to clean up the selection of employees, which loses my business forever. The OWNER should definitely step in and clean up the issues that the manager is evidently overlooking!! Everything else is GOOD!! But being forced into dealing with every negative attitude running the place after a 2 hour flight can really change your whole mood about anything. Price was good, but i refuse to give my money to an organization who treats their customers that way. I'm disgusted to say the least. A HORRIBLE representation of the Baymont Inn franchise. No fitness center or restaurant.