Poor Customer Service
I booked a weekend stay at Hilton for my mother and stepfather as an anniversary gift. I was pleased with the service I received up until I received the bill. They charged me for breakfast when it was clearly stated in my reservation that the rate was for bed and breakfast. I called dozens of times and sent e-mail to get clarity on the bill. I never received a call back or an e-mail.
Although, it was only $40.00 it is the principal of it all. Had I received an explanation such as, "The B&B rate is only for one guest." I would have been satisfied. However, they failed to call me back and when I called the front desk or manager all they would do is forward me to accounting who was NEVER there.
My mother said the stay was nice and she enjoyed the hotel....but customer respect is very important to me.