good but double booked rooms?
Room reserved with hotwire, great price and the hotel is dated but for the price, I have no complaints. I was very disappointed when I get a knock on the door at 11:30pm for housekeeping to clean my room. Thought nothing of it, maybe just a mistake till at 1:35am, someone opens the door while I'm sleeping!
Clearly they were trying to check in, not someone breaking in...needless to say, ruined my sleep and would have said something to management but needed to rush off in the morning for business meeting.
Hopefully Paul, as the general manager, this is not a pattern for your hotel?