Misleading information;poor customer service
The hotel was okay, but not worth what was charged. The specific problem with customer service was that my assitant called for a room rate for Monday and Tuesday and was told that the rate was $300 "a night." She was not told that the rate jumped up to $599 for the second night, and I found that out on check-out. Apart from the deliberate or unintentional misleading information, $600 is a ridiculous amount of money to spend for any city hotel, let alone this one. When I complained, I was directed to a manager (Mr. Bobba) outside of the hotel, who took a while to get back to me. He said he would look into the matter, but then took even longer to get back to me. Eventually, he refused to do anything despite the misleading information from his people. AmEX refunded the difference, based on my complaint about the hotel's bait and switch information. I would not be paying for it anyway as my company would pick up the expense but I hate it when businesses mislead people and then refuse to take responsibility. I notified my company not to have any of our people stay at this hotel when visiting our SF office.