Adequate but I'd try elsewhere next time
Prior to my stay at the Intercontinental, I had just come from a hotel in another city that had 1st class service and a spotless facility. The Intercontinental didn't fare so well on comparison. Service was okay, but fairly impersonal and brusque. When I was at the front desk for check-in and check-out, the staff who helped me took multiple phone calls while I stood there waiting, without any apology. No one asked how my stay was. In terms of the room, it was very spacious but in need of updating. There were multiple places where the wall paper was dirty -- splattered with something -- and the bathroom felt old and short on amenities. My room service breakfast was not particularly good and hugely overpriced. All in all, I'd look elsewhere next time I went to L.A.