Great location, but better Service at the DMV
As a long-time DC resident who moved away a few years ago, I had always wanted to stay at the Drury Hotel (now called the Dupont Circle Hotel). With rates starting at $500/night and a 4-Star Rating, I expected service at least consistent with most major hotel chains. The location couldn't be better, but wow, was I surprised by the horrible service. First, I arrived at the hotel and the hotel clerk, Jean, was typing into his terminal for at least 5 minutes before even acknowledging me. To be honest, I didn't want to be rude and I figured that he hadn't realized that I was there. After the requisite time, I politely cleared my throat. What amazed me was that when Jean lifted his head up and looked me clearly in my eyes, he simply went back to what he was doing on the computer. When he was finished (this was almost 10 minutes into my experience), he simply looked at me with a blank stare. There was no "hello", no "welcome", no nothing... When the night manager, who I later found out was Jamel [--], walked in, I tried to lighten the situation by saying "it must be a hard night." It just went downhill from there. Every time I tried to explain what happened, Jamel interrupted me. when I made the simple request to Jean to be placed in a quiet room, he told me that "he had no idea of the room placement, so he wouldn't be able to tell me if the room was quiet or not." Jean then went behind a wall and explained the issue to Jamel, but in such a loud voice that I could hear everything. Jamel said "just tell him that we have no rooms."
At that point, I realized that there was no use arguing. So sad, this hotel could be so much more.