Hotel was nice, but staff had no communication.
I stayed at this hotel this past labor day weekend. I rented 3 rooms for my family and payed for them in advance. We stayed here because of the proximity to Baltimore, and the good reviews I had read on trip advisor. The rooms were nice, a bit worn, with chipped tiles in the bathroom and some wear and tear on the carpets. But the beds were very comfortable and overall very, very clean. 
My big problem was with the organizational skills of the front desk staff. I arrived at 3:00 pm for check-in and there was some confusion on whether or not I paid for the rooms (which I did and even though I showed him my paid receipts and credit card statement print outs he still had to 'make a call'). After about 10 minutes of back and forth with the front desk and the manager on the phone they did in fact find out that we did pay for the rooms. Following that interlude I was informed that only 2 of the 3 rooms were ready for check in. They stated that there was a room on the first floor away from the rest of the family which would be in the 4th floor. (I did not consider this an option because I was traveling with not only my sister and her kids but my elderly father who is not in the best of health) The person at the front desk then stated that the room would be ready in 15 minutes and that he would have someone walk it up when it is completed. I agreed to this proposition because I was tired after a long drive in traffic and we all just wanted to get washed up and relax for a little bit. Fast Forward 45 minutes later and no one has come up, and no one has called up to the room. I decide to go down and find out what is going on, and the new gentleman at the front desk was not filled into the situation and had no idea I was waiting for a room. After another 15 minutes of back and forth stating that it will be another 30 mins for the room to be clean. After telling him that it was completely unacceptable, all of a sudden he stated that there was a room ready on the same floor that we can get in right away. I accepted the keys but was still not satisfied that he couldn't come up with the room until I was about to be pushed to a breaking point.
Overall I find that situation very poor. I understand that it is a busy holiday weekend. But I had made the reservations a few weeks in advance. And I booked on the hilton website and not a third party site. So they should of known of my payment in full, and they should have had the rooms ready at the appointed time. I understand if you need a few minutes, but you should not have promised me that you would have it ready in 15 minutes, and kept me waiting for almost an hour, and given me the run around and wasted my time.