Horrible Customer Service/Caused Damage to my Car
I just spent the night at the Hilton on City Ave, and while the rooms were decent, the customer service was atrocious. We had a block of 65 rooms, plus a private brunch for over 100 people. The servers and front desk were nice, but the management and head of security were horrible. About 50 of us arrived back at the hotel at 12:45am and called ahead to let them know we had a large party going to the bar, where we intended to spend a quite a bit of money. We arrived and were only permitted to order one round before calling "Last Call". That would have been fine (but stupid on their part for turning down the business) if we hadn't been given mis-leading information from multiple employees. When the group went to go back to the hotel rooms, security and management asked to search our guests' bags to check for alcohol. This is a group of successful business men and women from all over the country, and we were made to feel like high school children being disciplined. The management was rude and embarrassed our family, who spent a ton of money to make this a memorable experience for our guests. They even went as far as calling the police, who turned around and left because it was obvisouly ridiculous. No one in our group was even out of line, got loud or made a scene.
On top of that, when I handed the Valet my ticket in the morning to get my car, it was returned to me with my front bumper FALLING OFF, as well as dents and scratches all along the side. The head of security and hotel manager had the nerve to insinuate that I had taken my car out overnight and caused the damage myself. I was at a wedding all night and did not drive. The manager refused to apologize and just said that they would be in touch. 
I have been a manager at another high end hotel for the past six years, and would be absolutely appalled if my staff ever behaved the way that multiple managers did at the Hilton. They should be ashamed of their lack of customer service. I will not be returning, and the Hilton on City Ave can expect many of these kinds of letters from our guests, as well as a call from my lawyer.