I will not return
I booked this room about a week prior to our stay for a 2 night stay for myself, my husband, and our four year old daughter. I chose from several Indianapolis area hotels, including several Marriott locations. The descriptions and photographs of this hotel were impressive and on par with the level of hotel we are used to using.
When we arrived around 4:45 p.m. on 9/19, I was initially a bit concerned about the outside appearance of the hotel being older. However, the addition to the hotel appeared very modern, so I didn’t think much about it. Check in with Jay was pleasant and quick and the lobby was very modern and nice.
We arrived at our room, room 319, and were pleased when we opened the door that the room looked like the photos. The furniture, bedding, and carpet were updated as well as the bathroom counter. I didn’t pay much attention to the details at this point as we were just unpacking so that we could go to dinner. I adjusted the thermostat down from 74 to 71 in the 20 minutes we were in the room. We left the room and went downstairs to check out the indoor pool and courtyard. Both were pretty and seemed nice. There was a plate of food and a wine glass on a table that I noticed.
We left the hotel and were gone for a few hours to get dinner. We returned to the room around 8:30 p.m. I walked down to the courtyard and noticed that the food and glass were still out there. When I returned to the room, the air conditioning seemed loud. I walked over to the unit in the corner of the room and noticed the bottom of the unit was not covered and had wires hanging out of it. Air was also not blowing out of the unit even though it was running. The unit began to kick on and off repeatedly and would only blow out air about half of the time. 
Around 9 p.m. I called the front desk. I don’t remember the name of the young man who answered, but I explained the situation. His response was, “yes, ma’am”. After waiting a few seconds, I asked what could be done. He asked if I wanted someone to look at it this evening. I said yes because I didn’t think we could sleep very well with the noise—it sounded like a diesel engine running. He said someone would be right up. As our four year old was getting tired and cranky, after waiting for 20 minutes and no one showed up, I called back and told them nevermind because I needed to get my daughter to bed. He stated that the engineer may have gotten caught up with another issue.
At this point, I went to take a shower. When I turned on the shower, it was very obvious that the shower head was old and was the type that puts out four streams of water. The pressure was barely enough to rinse the shampoo out of my hair. When I stepped under the water and back toward the drain, the bottom of the tub actually squished down under my weight.
My husband and I had a very restless night due to the air conditioning kicking on and off very loudly and repeatedly. By morning, we were miserable. We made reservations at another Marriott location that we had stayed in very recently and checked out of the hotel the morning of 9/20.
We will never return to this location. Attention to detail is very lacking in cleanliness, remodeling efforts, and some customer service. (The check in and check out were pleasant, just not dealing with the air conditioning situation.)
As if this were not enough, in our haste, my husband realized he had forgotten his favorite hat in the room about 30 minutes after our departure. We were already at the Indianapolis Zoo with our daughter, so I called the hotel. The man who answered said he would check with housekeeping. He called back shortly and said that the hat was not found. After thinking some more, we realized it was left on the desk chair pushed up under the desk—and I thought it was possible that spot may not have been checked. I called again, and this time was transferred to security who handles the lost and found. I left a detailed message with the room number, the item, and where we thought we left it. I did not receive another call back that day, but the voicemail had said they would get back within 1 business day.
The next morning, I called again and asked for lost and found. I left another message asking about the hat. The gentleman returned my call and stated that he had gotten the message and that nothing had been turned in. I explained my question about where the hat may have been left. He said he would check if no one was in the room. He called back and was somewhat curt in his detailed explanation of where he checked in the laundry room where the housekeeping carts are kept, in the room, and nothing had been found. He said in his 5 years, nothing has ever been found after the room has been cleaned. He stated they would check with the housekeeper who cleaned the room, but that she was off today.
At this point, we were very frustrated since we had called within 30 minutes of leaving the hotel and had not had any luck. About an hour later, we received a call from another gentleman in security that was very friendly. He stated that the hat had been located and he had it in his hand. Arrangements were made to have the hat shipped to our home since at this point, we were already travelling home.