Unique upscale hotel with exceptional service
The Good: The hotel is beautiful (those staircases!), the rooms are large, the styling is unique but not weird, the bathrooms are awesome, the level of service is fantastic. We had to switch rooms (more on that later), and we were given a free bottle of wine for the inconvenience (when we had requested the change!) and the staff could not have been nicer. They made a dinner reservation for us at an Italian restaurant they recommended that was the best Italian food I've had in my life (Aldo's). We could not get a reservation on opentable, but they called and the restaurant found a table for us. The staff here really went the extra mile to make us feel pampered and appreciated, from the engineer who looked at our air conditioning to the bellhops to the front desk employees, and they should all get raises or promotions!
The Bad: The location of this hotel is not ideal. You are not on the inner harbor - you are about a ten to fifteen minute walk away. There is really nothing around the area where the hotel is, so you will have to walk, cab or drive to go anywhere. My husband and I both felt the beds were a bit too soft (we are both side sleepers). Finally, the first room we were in had the loudest air conditioner we've ever heard - to the point where when it turned on we could not hear the tv. When someone came up to look at it, he explained that air conditioners are just louder in certain rooms than others. We asked to switch rooms and were able to - our new air conditioner was perfectly quiet. The hotel was very nice and accommodating and apologetic, even giving us a bottle of wine, but they should really figure out a way to fix this! (The first room was on the 12th floor, the second room on the 9th floor, fyi.)