Not Service Oriented or Attention to Details
I had heard really good things about the W Hotel so I was very excited to try it out during a recent 4-day business trip. I had a gorgeous lake view but the lack of service and attention to detail killed it for me. When I arrived I noticed someone stuck a breath right strip to the window on the 20th floor outside the bank of elevators and there it stood for three days until I brought it to the attention of the hotel staff. I was in a "marvelous suite" and the room had sliding wooden doors for the bathroom and bedroom. Both were of their tracks and non-functional. I tried to turn the lights on in my bedroom and both lightbulbs were burnt out. You could see damage in the wall paper where the couch came in contact with the wall. When I arrived in my room, I was greeted by a few small dessert treats. I didn't eat them and there they stayed for the entire length of my trip. They were hards as rocks! I finally threw them in the one and only garbage can I could find in the room. I had to call three times to have food service items removed. Finally four people came to the room thinking the room needed to be cleaned. When I told them I just needed all the food service items removed they said they'd be right back. They didn't return for 1.5 hours. I was really disappointed as I had hoped it would be so much more.