Where do I begin? Let's start with awful.
First of all, my bad for not realizing that this hotel is 20 miles from the airport. Second, my bad for not researching that you have to sign up for the airport shuttle 24 hours in advance. Now, with that said, I will tell you what ISN'T my fault. 
-The young guy working the front desk, couldn't have been more rude. In fact, I don't know if I have ever encountered a ruder front desk clerk in all of my travel days. 
-Since the hotel is so far away, and I had to pay $45 dollars for a taxi ride to the airport, I most certainly signed up for the airport shuttle a week in advance. I didn't want another $45 dollar taxi ride back to the hotel. So, six days before I arrived back to Phoenix and got to speak with that same rude front desk clerk. Here's the conversation. 
Me: Yes, I would like to sign up for the airport shuttle.
Rude clerk: Ok.
Me: So, I will be arriving on July 14th at 11:00 a.m
Rude clerk: Ok.
Me: Do you need any more information from me?
Rude clerk: No.
Naturally, I feared that I probably wasn't going to get picked up since the guy didn't ask what airline I was flying, or my name, or anything else. So, I called back the day before my flight arrived back to Phoenix, to double check that I did in fact have a reservation for the shuttle. I did not. So, I made another reservation. This time I was asked for all of my flight info, so I felt confident that I would be picked up by the shuttle. Wrong. The next day, after my flight arrived, I phoned the hotel, and let them know that I had made a reservation, but I needed to know what the shuttle looked like. The clerk told me, and I waited. And I waited. After 30 minutes, I phoned the hotel back and let them know that I hadn't seen the shuttle, and I was waiting. They clerk was indifferent and was like, oh yeah, there a lot of traffic and the driver will be there in 20 minutes. I think you get the gist of this long drawn out story. The shuttle never came after an additional 30 minutes of waiting and two angry phone calls later. Guess who ended up taking another $45 taxi ride back to her hotel in NO TRAFFIC???? This girl. This place is awful. It's horrible. The staff is rude and I wasted $90 on taxi rides to and from a "park and fly" airport. DONT. BOOK. HERE.