Crowne JOKE
This hotel was the worse place I have ever stayed. First, when I checked in guest services failed to activate or even tell me about the key card for the parking garage. Upon leaving the garage, I had to pay $41.00 when I thought the charge was $23.00 a day (which is outrageous and not worth it because there is no security). When I returned I went to guest services and was told "oh they forgot to activate your card to get out of the garage". I was staying three nights but they had checked me out on the second night. When I called down to guest services to let them know I was staying three nights, the girl put me on hold and was very rude. The room was dirty and the mattress had nasty yellow stains. Cleaning services never removed it and left folded in the corner. The elevators were slow or not working half the time. The hotel is outdated and really needs some work. No mircowave, fridge or safe in the room. The worse part of it all, is when I arrived home and checked my account they had charges on there that I didn't authorize. When I called to asked about the charges, they did not know what I was talking about, in fact, the girl in accounting got very ugly with me and told me to call my bank. She kept telling me that it must have been money that I took out of the ATM machine which I kept telling her it wasn't. I had $724 unauthorized charges and all they could tell me was call my bank. Finally, accounting figured out what the problem was, when I was being checked in, guest services never closed out my account and charges from another guest was being charged on my card. I have yet to get fully refunded on my money. I have called several times and left messages and no one will return my call. The managers could have cared less regarding my concerns. DON'T STAY HERE!