A newly renovated dump
Despite recent renovations the sink backs up and drains slowly, the toilet drains slowly,
and the bath tub grout is mouldy. The desk chair seat is stained.
I'm here after surgery at the UTSW Med Center and can't deal with other people's dirt.
The lobby/atrium is all hard surfaces which forms a huge noisy echo chamber.
Other Embassy's have lots of plants or carpeting and not tile to avoid this feature of their atrium design.
Front desk is poorly trained, had no idea how to identify a "quiet room".
I had forgotten a razor, they didn't have a comp package at front desk but she said sh'd send one up while I got dinner.
After dinner went up to room. No razor.
Called down and got "Oh yeah. I asked, but we don't have any. You can buy in the Sweet Shop off the lobby."
Maybe she could have left me a message on the room phone so I didn't have to ask again?
Or just comp'd it and sent it up? The money isn't the issue, poor training and poor service is.
If she had said they were for sale in Sweet Shop when I first asked I would have bought one.
I'm a Hilton Honors club member, have spent around 14 nights at Hiltons in past year.
But not a gold or platinum level, so they clip also clip you $9.19/day for WIFI. Ridiculous.
I was going to stay three nights, I spent one and moved out the next morning.
This place is a loud, noisy, rude, expensive, dump.
Stay elsewhere, like the Homewood Suites just up the road.
That's what I did, it was great.