Lacks customer service
Overall this hotel has some nice features, but is a little 'rough' around the edges. This is one of those hotels that think they are better than they really are. Also, being just outside the main city area - there is nothing but the hotel/casino here, unlike the other casino/hotels in Detroit.
But where this hotel really falls short, and gets the low overall rating from me, is customer service, or rather the lack of it. Don't expect any issues that you have with service to be handled in a timely and professional way - the staff (front office manager in particular) has no respect for the customers, and think that they are there doing you a favor by letting you stay at their hotel.
Rooms are nice enough and are very large for a hotel, however house keeping could do a little better cleaning the rooms. The exhaust vents in the bathroom are full of dust and our shower had mold growing in the corner.
Dined at Iridescence which was okay, nothing to boast about, except for the view!!! We were a party of 7 and most ordered steak - NONE of them were cooked to our requested temperature, but they did offer to cook new ones.
Would not recommend to stay that this hotel - Greektown casino hotel is better.