The Rose Suite Disaster
I am currently staying at the plaza. U don't need to read about all the good bc I'm sure u already know. So let's just talk about the bad shall we. There r four of us. My wife and two daughters ages 4 and 6. We had arranged a stretch limo from the plaza to pick us up at the airport(cost a little under 300) they were supposed to meet us at baggage claim and they weren't there. So we got all our own luggage and went to where the limos have to park and waited for 15min. They have our cell number but still never called us. I call the plaza's concierge after a wait I got someone who had to put me on hold. After a wait bill picks up and says can I put u on hold. I say no. I said I'm stuck at the airport, the link hasn't shown up and can u reach them. He says I have other guest in front of me now. U will have to wait just moment. So while I'm waiting and the kids r being tortured in the heat we decide to see if we can get a town car. It'll b so cramped but we just cant wait anymore. As we a just exiting the airport bill gets back on phone... Yes I've been on hold all this time. I explain it all to bill and tell him I am in a town car now and have left the airport. He finds out the limo says they went to wrong terminal. No one can tell me why I wasn't called. Then bill tells me the limo is on its way to my terminal to pick me up. I said I told u I am in a town car and have left the airport already. He asked me how long til I get to plaza. Driver tells me 30 more minutes bc united nations is in session. When we arrived curbside a bellman took two of my cases up the stairs and inside. My wife had to stay there bc he left our things completely unattended. We looked there was no other hotel worker around or watching our stuff. I went to concierge desk and got from a girl there mr. Andrews I'm so sorry. Bill told me what happened. My six year old explained to the girl the ride made us all sick. Because we were so cramped and the driver had to stop and start and swerve. (yes she is 6 and talks like this) 
We checked in. The room was hot and bellman should us how to work the controls. He said the butler was on the way. After 15min I called and they said butler was indeed on his way. 15 min later he got to the room. We said we wanted him to help us unpack. We need space cleared out of frig bc we had medicine that had to b kept cold. We needed ice and 4 diet cokes. We needed up unpacking and setting up the room. It took the butler 30 min to return. He placed the coke on the table and left. We heard him come in and walk rt back out and the kids were in the living room when he came and went. He never returned or helped in any other way. The room was still hot it had gone from 80 to 77 I have them all set on 65
So I set them to 60 hoping it'll get better.(yes I know that doesn't work, but I'm desperate )
We go to eat at Todd English downstairs... This is when we knew we were truly in NYC bc everyone was so rude miserable and unhappy and not helpful. 
We try to order from a food station and they said we have to b seated. So some non talking non friendly girl with a sour face takes us to b seated.during our lunch The waiter constantly rolls his eyes. Gives us dirty looks and Snit little comments
My kids order goat cheese ravioli which they normally like. They said it tastes bad. Their mom tries it and spits it out and tells the waiter she thinks its spoiled. He says no that's how it comes and he walks away. I swear the little shot walls away
Before all this I went to go get my wife fresh squeezed juice. Three people working behind the counter. I stand at register and they all look at me blankly and only one was doing anything
I ask her how do I order she say coldly u have to go over there( motioning to the register) and says I'll b rt there u have to wait. So I wait while she finishing making a drink for someone who is waiting at another station
Mean while the rest of the none working wage earners r just standing around. One made an attempt to look busy at one point
She finally made my juice. By the time I got back all the food was already on the table and they were waiting on me. That's when they tried the ravioli. 
The waiter didn't offer to replace it, try it and didn't take it off the bill. When I had ordered my sausage dog he tried to talk me out of it saying that's just normally to go. I had to insist three times just to get it
When we went to walk out the kids are still hungry bc they didn't want to eat the spoiled food(I wonder why) so we stand at a station for five min being ignored but a man cooking no matter what we say or do he ignores us. Finally another man shows up and he tells us we have go talk to the check out desk up front. Then as a hostess walks by he tells her and she tells us we have to b seated to order. We said we just where and all the food was bad and we just need something simple for the kids. She takes us up to check out. The three people there seem pre occupied and so everyone has been negative
I leave the wife and kids to deal with this.they r just trying to get a turkey sandwich 
I go to an area rt outside the todd English area and get a turkey sandwich from a girl who smiled and didn't seem hateful( obviously she didn't work for Todd english) I go back in and my wife tells me she had it out with one of the girls. They had refused to sell her a sandwich unless we went and where seated again. Wife said no. Then girl said u will just have to take something from the refrigerator. My says she then told the girl what she thought of her and the girl went and got the sandwich. Kids at the one I got and the one from Todd English they each tried and we threw it away 
The room was now down to 75 we tried to rest bc we all still sick from car ride..we woke got dressed room 72, so I called and told them we were going to dinner and plz fix the ac
We had their house car take us to dinner, it's free but they only have one and it's first come first serve. It's a nice BMW. Went to del frisco's great crab cakes. Very good filet and porterhouse. Service good. Waiter was great. Be warned the place is so loud u can't hear yourself think and everyone is yelling to b heard 
Kids hated the noise. The second car ride had expounded upon the first and no one ate a lot and we were all motion sick
So we decided to walk the 15 min or so back. It was nice. Met nice people on way back, not locals. 
The kids were feeling better now and wanted desert but all we knew of was Todd English and that area so yes that rt we won't back to Todd English. Tried to get two cupcakes and two scoops of ice cream for the kids and a Cooke for Mommy and daddy to split. The girl acted horribly like she was forced to work without pay as a slave but had no fear of reprisal for her bad attitude. So surly. She was so nasty it took her three attempts to tell us we can only order food to go. Seems Todd English changes the rules when they busy. We said good we didn't want to stay
She was so slow and so mean we tried to cancel the ice cream but she wouldnt listen. A waiter needing two cupcakes for his table couldn't get her attention either I told please go ahead we can wait but she wouldn't pay attention to her she just kept slamming things around 
A mgr walks by and waiter gets him to get him the cupcakes and he does and walks away even thou he can hear and see she is in a foul mood
He says nothing to us
Back at the room. Kids didnt want the cupcakes bc they were old and hard. The cookie was as well but they ate the ice cream
Oh I forgot the DVD player in the room didn't work and they had fixed it and the ac by the time we returned from dinner