Reasonable
We stayed for 5 nights (package deal with flight). The staff are great people. They made our stay better. We called for a kettle for tea three times and they claimed someone was bringing one. Eventally they admitted they didn't have kettles. A pot was provided and tea could be made. The hotel is tired looking and the pillows are horrible. 
We booked a king bed and at check in they said all they had was a queen room. We did not accept this and expected the issue resolved. They offered to upgrade us to a suite. That was very much appreciated! The suite was huge.