Courtesy plus!!
We arrived at a very busy college weekend. Not only did they have the school banners flying, but from the first valet who opened the car door, we were greetedd with a smile and a welcome.
We were in and out of the hotel several times each day of our stay. They always knew who we were, wished us a great day and welcomed us "home" when we arrived back for the night.
The doors were always held open, packages carried, etc. They were awesome. Kudos to the training supervisors. That's how guests feel welcome!