More than a few mishaps
My wife and I stayed here for 3 nights to celebrate my birthday, and we were not impressed. The location itself is great, as it is within walking distance to Rockefeller Center, Grand Central, and Times Square. The hotel lobby is the smallest I've ever seen in the city. It became very cramped upon arrival with several guests checking in and out. There are two elevators for 20+ floors and resulted in a few long waits to our room. If anyone receives a room ending in "06", immediately request a new one. This room is located next to the linen closet as well as the stairwell. The staff were constantly running up and down the stairs, which you can imagine how loud that would become on a floor with only 6 rooms. The door to the linen closet opens up towards the room. Our first night, someone propped the door open and left it. I had to press into it pretty hard in order to move it to get around. Our shower temperature would become extremely hot without adjustment in both rooms we stayed in. I left change from my pocket on the bedside table and it was taken by housekeeping. I'm not sure if it was considered a tip, but tacky nonetheless. The last thing that we found humorous was the fruit tray that was offered to us to help celebrate the occasion for our stay. It was a very kind gesture, but considering the amount of the rooms, we expected a bit more. We were presented a tray with 3 green apples. Not what we expected, but nice. They were not ripe and were actually the same apples they offer on the 2nd floor complimentary. I would not recommend paying the price for this hotel because the value is simply not there. If you are a Hyatt Gold Passport member, then I might consider redeeming points like we did. We've already booked our next trip in March at the Andaz Wall Street. This franchise hotel did not live up to the Hyatt name.