Research room sizes before booking
The service was really good, but we made the mistake of allowing our travel agent to book the room for us. She booked standard rooms at all our other hotels across US and they were all lovely. When we got to this one, the three of us were stuffed into a very small room with 2x double beds (I fell out twice on the first night). I have to stress, this was by no means the hotel's fault, but you should ensure you research what room you really want. It's worth paying the extra $30/night for a larger room - which is what we ended up doing. The location is fabulous for shopping addicts - right in the middle of everything. It is a very noisy part of town though - you will hear the cable car bells all night long. The staff were friendly and responsive dealing with three very grumpy tennants after the first night.