Above & Beyond Service
This is our hotel of choice when staying in Denver with our kids. One of the great features of this hotel is the gym you can use; it is NOT part of the hotel. On weekends it's vitrually empty & has a great basketball court for the kids to burn off steam. ( Not to mention some family games of knockout!)
One this last stay the gym had been reserved for the entire day by a private group:( As the weather outside was poor we had been talking up going to the gym quite a bit. So you can imagine the disappointment to all of us. In rides Erica on her white horse...she makes arrangements to for us to go play at another club a few blocks away AND pays for it! Now that is above & beyond service in my opinion!
Thank you for making sure our weekend was complete!
Other Pros- 
Car service...almost alway available 
Guest services...amazing fast response time
Bathroom....lovely large bathrooms
Cons- 
Lobby is small...very limited public social area
Pool...crowded lap pool