Poor Room Design
We stayed at this hotel over Labor Day. Let me start by saying we were 3 adults in our group and are Marriott Rewards members. We had expected a better quality/service hotel. When I prepaid for this hotel I had asked for early checkin. We arrived at the hotel, on the Saturday of Labor day weekend, at 4pm. Not only was the room was not ready but there were several guests just sitting and waiting for their room. We were told it would be another hour, so we went out. Came back at 5:45pm and the room was still not ready and by now there were at least 15 people waiting in the lobby. We finally got our room at 6:15pm. The room had only 1 queen bed and a sleeper sofa. When we opened the sofa bed there were no sheets/pillows etc and the bed was sagging. We called the front desk and they said that there were no other rooms available but they could get a roll away bed since the 3rd person with us was a Sr. Citizen. They later called to tell us that their only roll away was gone so they brought an air mattress for the sofa bed. The room floor was also not clean so we called them again! Well by 7:30pm we were finally settled in the room and very unhappy.
Turns out they were short staffed. David and Jose their Housekeeping managers were the ones cleaning and getting the rooms ready! They were helpful but unfortunately given the poor design and lack of proper bedding created a problem for us.
This hotel caters only to couples since they have only 1 queen bed in every room. They don't have a single room with 2 doubles. The quality of the sofa beds is really bad and can give someone a backache. The room size is also quite small for an extended stay hotel. There is a small fridge and microwave in the entryway but no utensils etc. The bathroom was a good size and clean. The complementary breakfast the next morning was fine and plenty.
The location is good if you are going to Six Flags, Seaworld or on your way to Fredricksburg. I would recommend this hotel if you just need a place to sleep and you are a married couple or a single person. Families with kids were complaining the next morning about the sofa bed as well.