Average Only
Novotels are our regular choice of hotel so we are able to compare this one to others. It's on the bottom rung - let's say Novotels are usually 4 star and in our assessment this one is a struggling 3 star. Not having a top sheet on the bed was a real surprise - it may have been a clean experience but somehow didn't feel like it. There was no in room facility to make our morning cup of tea and the mini bar fridge remained unopened for the course of our stay - room amenity priorities need reassessing, we think. There were long delays on the elevators up to the accommodation floors - we got the impression at least a couple weren't working. The hotel also seems ready for an upgrade, but this wasn't an major issue for us. On the plus side the hotel location near Times Square is spot on. The hotel bar was good and the service was up to normal Novotel standards. Overall, you have to expect a lower standard and a higher price in New York (our next stop was Las Vegas, twice the standard at half the cost...) but we'd probably look for a better standard hotel next time.