Still slipping - will look elsewhere in future
Stayed here several times over the past few years. i am Marriott gold. this hotel is slipping. no one at the door to meet you, i had a car and bags with my family. quite frankly there is never one at the front so I shouldn't be surprised. rooms - first room small and by elevator, had to go back and ask for a different room. Really frustrating as gold level should receive something better. Beds - ok, air system terrible. set room temp at 72, 75 etc. never got above 68. lastly, the elevators are the worst. Long waits even when there is no one around. speaking of no one around, a line of 10+ people waiting for the elevator in the lobby at 10 PM last night. no manager in sight yet as the line grew for 10 mins. No excuses - management is never visible and this was certainly time to be around. i could go on and on - like someones room service tray sitting on the floor in the landing near the elevator overnight from 10 pm until at least 9 am. i left hotel at 9 AM.
when i see a hotel across the board have issues, each one not big but total it adds up, it shows me a lack of management involvement.
I usually stay on this side of town 6+ times per year and will look elsewhere next trip.