sadly disappointed
The Hilton name used to mean something to us, and so I finally used my points for a room in San Francisco... what a bummer. I kept the front desk alerted to our flight delays, and we still had to wait for the roll-away bed for our daughter. Small room, so we should have just picked the room with two double beds for our very,very short night in the city. It really didn't matter that I was a Hilton HHonors member, no benefits, nor that I had used all my points... won't stay there again, as that is a city full of wonderful options- besides Hilton.