Indifferent Staff, Dirty and Noisy Room, Terrible Gym
As an SPG Gold member, I've stayed at quite a few Westins. This is hands-down my least favorite. In fact, I can't even believe the Westin name is on it. 
Upon check-in, I asked for a quiet room. My room was on the noisiest side of the hotel close to the street. 
Upon check-in, I was told that Wifi was free. When I logged on, I was charged and the Wifi was unusable because of low signal quality. 
My room was barely cleaned, with crap on the floor and a very strange smell. When I went to move the alarm clock, there was a giant pool of water under it. 
Most Westins have nice workout facilities. This one was outrageously bad. It was dimly lit and dirty. The machines were clearly old and well-used and the free weights were literally rusted. Oh, and you had to pay to use it. 
What did the front desk say when I asked about these things? "Humm...ok. We'll look into that." 
Upon check out I was never asked about my stay. I even said, "I think there's a lot of improvement that could be made to the hotel." The woman said, "Huh" without even looking up.