Night and Day
I recently spent a night at this hotel to be near a family member who had surgery. I had a great dinner, the staff in the evening was lovely-engaged, solicitous and efficient. When I explained that I needed to leave very early in the morning, the evening manager even offered to put a bag breakfast aside for me to pick up in the am. I declined, but I really appreciated the offer. 
Imagine my surprise when I got to the lobby in the morning and my car could not be retrieved from valet parking "for about 30 minutes". Since I needed to be at the hospital before the surgery, this was a problem. I was nastily informed by the manager that I should have read my valet ticket. Nasty and disengaged. Worse, I sent a complaint to the corporate office-not even a form letter response. I had stayed there before, but I chose a different hotel for the next night. Not happy.