Hotel was acceptable but had some serious problems here
First i will say that the room was nice for an old hotel. the location was just ok. It is ab out 4 blocks to Union Square. i would have liked to be a little closer. Now for the problem we experienced. Upon check-in, the clerk checked us in under the wrong reservation just because it was the same last name (why do they ask for ID if they are not going to read it). We did not know this at the time and the clerk did not catch it. On the last night of our stay, we talked to another clerk about arranging transportation to the airport and he said that we weren't due to check out yet. After some time, he just changed the check out date. STILL THEY DID NOT REALIZE THAT THE NAME WAS WRONG. On the morning of our checkout, I was presented with a bill for $745.00. My trip was booked and prepaid through Priceline, so I knew this was incorrect (not to mention that my rate was half of this), but I didn;t have time to argue with the clerk because we had an early plane to catch. Upon returning home I found that the hotel had in fact charged my card for $745.00. To make a long story short, it took Best Western and the hotel 2 weeks to get me a refund. Regardless of how much I complained, I was not given anything other than a "we're sorry" for them holding my money for 2 weeks. They offered me a few free points on their points program which i was not even a member of. what they offered did not even add up to a free night. In my eyes, the hotel owed me a week stay at a Best Western property for putting me through the problems I encountered by therm incorrectly holding my money for 2 weeks. This is a situation that affected me financially and they did not care about that. I will definitely be boycotting Best Western hotels in the future. If you stay at this particular hotel, be careful of the front desk staff. They seem to have a serious competence problem.