Charged twice for the room, and are not returning my emails!
Stayed here for 3 nights. First night (on 7th floor) was terrible due to a very noisy family staying right next door - the kids kept banging on the connecting door, screaming and running around until late. Next morning I asked reception if we could move to another room and she said it was fine - our next room would be ready by the time we came back in the afternoon. Came back a few hours later, picked up our new keys for the 9th floor and went to get our bags. Turns out reception already allocated us another room (23rd floor) and moved our bags there. So went back down to reception to get the new keys. Rest of the stay was great - room was good and clean, quiet, fantastic location, good size. Got home a couple of weeks later and saw that they charged me for 2 rooms for the duration of my stay! Emailed back and forth, arguing that we only booked ONE room and they probably got confused because we changed rooms etc but they have since stopped replying to my refund requests and emails so had to start a chargeback process with my credit card provider to get my money back. I still don't know why they charged us for 2 rooms seeing as the reservation was under my name, but they claim the second room was under my partner's name who didn't book anything or sign anything! Very sour note to the end of what was a great stay! If management is reading this - please sort out my refund ASAP!