Rude and EXTREMELY unprofessional
I'm a disabled adult that stays in San Antonio once a week. Twice now while checking in with my service dog I've been told I would be charged the 'pet fee', and even after calmly explaining that she is not a pet, and my service dog is protected under the ADA laws that it is clearly illegal to charge a pet fee when a service animal is accompanying a person or person(s) with a disability, twice (two different stays) the guest staff was rude, and very hostile. The first time the lady just seemed misinformed, and apologized for the inconvenience. she did not charge the pet fee after I happily explained, trying to educate her. Now! I just checked in for the 2nd time. Only a week later and the man who was working the front desk got very rude and hostile. He was extremely unprofessional, and when confronted with my rights as a disabled adult with a service dog he tried to tell me that because I didn't note it on my reservation that he could have denied me the room I had reserved for a week! He later after being very rude gave me the room with no fee, but told me from now on I'd have to make sure my reservation was NOTED that I was traveling with a service dog... But WHY did it have to come to that? Needless to say, they have just lost my weekly business, and I will keep spreading the word. This is unnecessary, and extremely uncalled for. If people are going to staff motels, and run them correctly offering quality customer service they need to educate themselves on the laws. Now, on a side note, I do however take full responsibility if my service dog causes any and all damages (which she would never) but I refuse to pay a pet fee, when my service dog(medically necessary for me to have with me at all times) is NOT a pet!!!! This kind of discrimination and poor customer service needs to end, and the only way that will happen is if businesses start educating their employees, including the owners! http://www.ada.gov/qasrvc.htm number 7 protects me and my service dog. Thank you.