Customer Dis-serivce
I have stayed in Westin hotels around the world and can tell you that it is typically a safe bet. Nonetheless, this particular hotel has embraced a culture of contempt towards customers who were paying well over 300 USD per night. This occurred on several occasions. Some specific examples:
A) We were checked into a room that was extremely noisy as it did not block the annoying reggae that persisted from the lobby area. Ok. We asked to see if it was possible to shift rooms. "The music stops at 9." Ok. Then the music from the lobby bar pumped until 1am. Ok. We inquired if we could please shift rooms. With a dramatic huff and puff, the front desk patronized me and said they would "see about it tomorrow and maybe give me a break on parking for losing several hours of sleep." Great damage control from a place designed to make you comfortable.
B) We asked the front desk if they had directions to a nearby restaurant. The snotty, gum -chomping girl behind the computer points in a very general direction and tells us "it’s just down the road." Nice. Not helpful and very embarrassing.
C) Upon checking out, the front desk asked began to print out our bill and click on the computer, etc. Then the wonderfully trained customer service person then decided to engage in a discussion with a quasi-friend/ customer who she hadn't seen in a while....I stood and waited politely until she came back and said "I already checked you out, your good to go." Oh, ok. Why didn't you tell me that and ask if there was anything else I might require? Oh right, that would be polite.
D) I had a package delivered from a store to the hotel. Unfortunately I missed it and had to call the hotel to redirect it to me. Oh hell no. That was paper work and they made sure I felt small for even asking. "We don't normally do things like that..." the "awesome" gentlemen suggested before he suggested I speak to the carrier. Ok done. I did and called the good people of Westin SD to simply write down my basic info to hand to the pre-paid courier. Well, that was like asking for a spare kidney or comprehensive blood sample. "You should just contact the carrier, we don't do things like that because we would be liable...." It's a pair of pants! Look in the package if you want, fill out the address and simply pass it on to the delivery person. “Huff, puff, grunt....” I ended the conversation and stopped even trying. I filled forms and faxed them to them and maybe, just maybe they will be good enough to hand it over and help out someone who has spent tens of thousands at their resorts. 
I'm literally shocked by the experience and while the location is good, there are many other choices for those who expect courtesy when you're paying to be treated with dignity. This note is my only recourse- that, and future boycotting of Westin facilities.