Great experience!!!
I stayed at the W Austin for 2 nights for a business meeting and loved the hotel - great room, awesome friendly helpful staff and terrific location. I checked out in a rush vey early in the morning and realized I left my wallet in the safe upon my arrival to the airport. I immediately called the hotel and was transferred to lost and found. A very kind gentleman, Isac, answered and said he would check the room and get back to me right away. Within 10 minutes, I received a call back from him saying he had my wallet, verified the contents and made arrangements to ship it back to me. Fortunately, I had my identification and could board the plane. Within moments I had the tracking information. Needless to say, I was so grateful for the honesty and assistance, in addition to all of the wonderful assets of the hotel! I will definitely return!