Watch YOUR card used at check in / AWEFUL CUSTOMER SERVICE
I travel frequently to Charlotte and have often stayed at Sleep Inn. Normally my experience is okay, however disaster struck on my last stay on June 2nd. I checked in Sunday at the UNIVERISTY sleep Inn for a Monday morning meeting in the area. Upon arrival the staff was very accommodating. Monday morning I went to the meeting and when I arrived back my things were out of the drawers on the desk and all the linens were piled in the middle of the bed. I walked down the hall and addressed housekeeping because there was a “Do not disturb” sign on the door. She didn’t understand English so I went back and packed up and left. Later that day I checked my debit card balance and was charged $100 dollars by Sleep Inn. I called and the Manager Sam [--] said a shee ?????!!!!!! Really? Who on earth would want a Sleep Inn sheet and blanket??? He also denied housekeeping having been in my room. After I continued to request cameras checked and entry to the room checked He said he would talk to his staff and literally hung up on me. After having him check with his staff and the room swipes apparently he discovered housekeeping had entered and that I HAD NOT taken anything. He said he would credit the money. Monday morning I realized there was another $100 deducted from Sleep Inn. Sam denied it and said it was a credit but would not agree to look at my statement. My bank called and Sam told them I took the lines!!! After going back and conferencing my bank in Sam agreed to fax a letter to release my funds but DID NOT. This was the most childish and unprofessional behavior I have experienced from and adult/businessman.