No Room for us
This is the worst hotel I have ever had the displeasure of dealing with!!!!! Six weeks before our Washington DC vacation I made a reservation for this hotel. We show up at noon to check in and are told that our room is not ready yet and to go site seeing. We come back at 6:30 pm and are told that we have no room!!! 1000+ miles from home in DC and we do not have a room!! The hotel was overbooked!! And why is it my room that was overbooked! The people at the desk were unconcerned. One lady pretended to get me a room at another hotel, but when we got to the Marriott they told us noone had called them to get us a room. Thankfully the lady at the Marriott was extra helpful and we had a nicer place to stay. Do not use the Embassy Suites in Chevy Chase. The whole atmosphere was not icky. The parking garage was poorly lit and very dusty. My car was filthy just being in there the few hours while they were supposed to be readying our room. And the best thing when I called corporate office, I was offered a certificated for a free night, like I want to try again at a Hilton property. DISGUSTED with Hilton!