Hotel Manager not very accomodating
We live in the suburbs but have stayed at the Sheraton many times. The rooms were always clean and comfortable and rates were always very good. We wanted to take our daughter and 3 of her friends to Chicago and book 2 rooms. I spoke to the reservationist as well as the hotel manager and neither could guarantee me adjoining rooms. I explained that the girls were only 10 yeas old and could not be in a room by themselves, but noone was willing to help and guarantee us that the rooms would be adjoining. I was very disappointed that the hotel manager himself was willing to have an individual walk away and stay at another hotel in the city just because he could not make us a guarantee. I was willing to pay for the rooms in advance, in full - non-refundable, but that still didn't make a difference. One of the other hotels in the area got our business instead. Don't know if I would go back to the Sheraton.