What a Let Down for Hilton Reputation
I was really let down by the level of service and comfort we experienced during a family vacation to San Francisco last week. We chose Hilton because of the many times we have stayed in their family of hotels over the years and had expectations equal to what we have already experienced.
Boy were we disappointed. 
We needed two beds and were surprised we received two double beds instead of two queens as we have at other Hilton properties including Hampton Inns. 
The beds (which are supposed to be Hilton's Serenity Beds) lost their serenity many years ago as they were worn out and noisy.
NO FREE WI FI in the rooms. Noisy traffic outside out of date, needing replacement, windows. 
NO POOL NO HOT TUB
TV was in and out of service every day we were there. 
I'm sorry, for a minute there I thought this was a two star hotel instead of a Hilton. Geez!
Anyway, sad to see this property in the shape it is in for the rate they charge especially. Hopefully Hilton will get their act together and give this property a much needed facelift!
JZ