Terrible Hotel!!! Terrible Service!!!
My granddaughter and I stayed at this hotel from March 17th til the 20th. We had stayed there many times before and were always pleased, however, The Wellington has gone way downhill!!!
They confused our reservation and wanted to argue with us until we showed them our confirmation. They must have downsized their rooms because ours was VERY TINY and one could barely turn around in the bathroom. The water in the shower went very rapidly from hot to cold, the bathtub wouldn't drain. The keycard wouldn't work (we had to go to the reception desk FIVE times!!! They couldn't get it right!!! The maid washed the drinking glasses with the handsoap in the bathroom and dried them with toilet tissue (UGH!) What had in the past been a very pleasant experience in NYC completely ruined our stay!!! The heat and air conditioning didn't work!! Are they under new ownership???