Wow, that sucked
Three nights there on business. Hadn't realized that the place was under construction and therefore the bar and restaurant are in the basement, very bleak. Told the front desk that I hadn't realized about the construction, so I'd have to switch hotels, they said they were still going to charge me for 3 nights. So I stayed. 
TV didn't work. Tried to get them to fix it and they ignored me...eventually after I called again, a few hours later, a couple grumpy maintanance guys came and fixed it. 
Long and complicated experience at the business center (which doesn't open until 9am, BTW), where I ended up paying $45 to print 55 pages. Had to buy these cards, and then the woman behind the desk ended up printing them herself anyway, (and charging me for them). I was left with $22 on a card for use at the business center in the basement of the Swissotel in Chicago, 2000 miles from where I live. I asked for a refund on the card and -- no surprise -- she declined to help me with that. 
Nice room, nice view, but the hotel is sterile and the service was incredibly bad. Worst experience I've ever had at a hotel when traveling for business.