Nice hotel but not up to the Ritz-Carlton standard
I just returned from a stay at the Ritz-Carlton in Boston over Labor Day weekend. We were a family of 5 including our one year old son and had 2 rooms. This is a nice hotel, but not up to the Ritz-Carlton standard. We had requested an early check-in and were given both our rooms when we arrived, which was lovely. As requested, one of the rooms contained a crib set up for my son. The hotel has a nice location, though not as nice as its main competitors, the Four Seasons and the Taj. The rooms were nice and good sized, as were the bathrooms. It was the little things that distinguish a luxury hotel from a 4 star property that were off - the service was hit or miss. Only one of the rooms received turn down service the first night (and we called to request service for the other, but it was never done). On the second night, neither room was turned down. We wanted to get a drink at the hotel bar the first night, but there was no service, no one to even seat us despite our waiting over 10 minutes. We finally went to the hotel restaurant instead, which again had puzzling service. Our waitress was constantly trying to remove our plates before we were done with our meal, even though it was only 9 pm and the restaurant was far from busy. All in all, it felt rushed and awkward, though the food was solid. 
I've been to Boston on numerous work trips and have always stayed at the Four Seasons - I should have stuck with it. Perhaps, I suffered from having too high expectations following my visit to the Four Seasons Chicago just a couple of weeks before my Boston trip (see my review for the Four Seasons Chicago on Tripadvisor). This hotel needs to get its act together on the service front, right now it feels like a Westin rather than a Ritz-Carlton.