very bad service
It began with the checkin.There were many people in the (tiny) Lobby. They have 3 checkin desks, but only 2 were staffed. I arrived 240pm and was told my room is not ready,as 3pm is the checkin time. I said i understand and will wait the 20 minutes; then i was told, but even then it would not be ready, it could take 30-40 minutes, i should leave my luggage with them and they would call me; i had though a bag with valuables, so i rather preferred to have the bag in the room; The lady as the reception said that i can leave it with them, there it would be safe, and brought me a receipt, where stated was that they would not take liability....so i wondered if it really would be safe; i asked to speak with the manager; somebody came, and said, that if i would be afraid that my notebook would be stolen, he could use it in that time....what ??? how rude ! it continued that we had to ask 3 times to get the rollaway bed and the coffee was never filled up again after we used the capsules...
the rooms though were very nice; the gym was too small for the amount of guests so it was always crowded....
i travel alot, and i am used to luxery hotel service, but this was very bad service....