Unfortunately this hotel has gone downhill
Having stayed at Raffaello a number of times, I have considered it one of the top two boutique hotels in Chicago. The location cannot be beat, and our room lovely and spacious. However everything else was very uneven. My daughter and I checked into the room mid-afternoon, left shortly afterward, and returned at 11:00 pm. Then we discovered the sink drain was down and would not disengage no matter how we tried to pry it open. Thus we were without a sink for our stay. My daughter turned the air conditioner on high, as the room was stifling when we returned. The fan was the loudest I have ever experienced in a hotel, and sounded as if it was going to explode. This made for a basically sleepless night. The restaurant does not serve breakfast; one must order from room service or go elsewhere. I never received a receipt for my stay. Checking out, I asked for the manager's business card and emailed her. I was hoping she would say my experience was an anomaly, and that is not what they are about at Raffaello. However, she chose not to respond. Sadly, this is my last stay at Raffaello, and now I am wondering how it remains a four star hotel.