Bad service, Terrible food..Bad taste in my mouth.
Very disappointed in the service, food quality and experience overall. In fact the only reason I didn't give it only 1 star is bc I visited on Memorial Day weekend so I am trying to cut them some slack. Don't bother eating anything from one of their hotel restaurants. Beyond bad, although I should mention that the Addison restaurant which is on their grounds was closed so I am not talking that place in particular. The best and only place I would advise getting so much as a snack would be at the little store/coffee shop in the hotel. The spa is really beautiful in design but the day I got my service literally every appointment time was booked and they only had 1 sweet girl attendant that walked you in. Hair in the sink and other places I don't care to mention, gross, especially for such a beautiful establishment! I think it was just a matter if understaffing on a clearly busy day. On the upside of the spa, the treatment rooms are quite spacious and comfortable and my masseur was top notch. I can not or would rather not even begin to get into the nightmare of experience I had while checking in or the ridiculous things they try to throw together to pass off as edible food. I know it is poolside dining but come on? Just awful. Even the beverages they call fresh smoothies aren't even made with real fruit. A sad strawberry garnish on the side of a slushy like drink does not a smoothie make. And here is a tip to the staff at check in, if a guest room isn't ready, perhaps offer them a map of the resort or temp key to get into the locations on the grounds that require key access, offer to hold guest bags while they are waiting and maybe even CALL them like you said you will once the room is available.