Swissotel Hits the Heights
This was my first time at this hotel and it was a very fine time, indeed! The rooms were comfortable and large, the amenities were plentiful and of high quality, the views of the lake and the Navy Pier were quite wonderful as was watching all the boat traffic up and down the river. 
What I really liked a lot was that when you came into the lobby, there was no massive front desk behind which the employees hid. There was a series of small kiosk-type installations where one could check in. The attendants had laptops and it looked as if they had just moved in and set up that minute, the same way we do it when we get into our rooms. A very friendly gesture!
Maid service was very good as well and the restaurant food, while somewhat pricey, was well-prepared. The difference is in the staff and the service. 
The staff at this hotel was one of the best-trained group of employees I have seen - everyone from the greeter to the chamber maid to the waiters in the bar. Even the cashier in the garage was friendly and accommodating. Who wouldn't want to go back??