We will Never stay anywhere else when in NY!
We were looking for a reasonably priced hotel in Manhattan. Yotel was not only very reasonable, but also in a fantastic location. It is within walking distance to Time Square, Restaurant Row, Broadway, Grey Line Bus Tours, the Intrepid and the Port Authority. It's also just a really cool place to stay. You have to go to their website to see what I mean.
We have to give them praise for their customer service! From the moment we pulled up to the door until the time we left, we received some of the best customer service we have ever experienced! (Even compared to some very expensive luxury hotels we had previously stayed at.) When we pulled up to Yotel, the doormen were there waiting with umbrellas, our car doors were opened, we were assisted out of the van and my mother was assisted into her wheelchair. Our bags were taken in before I even knew it. I literally stood there for a second waiting to get my bags when one of the doormen said, “We’ve already taken them inside.” 
Upon arrival, I was extremely upset with our transportation service from the airport, Go Airlink NYC. (However, that is another review I highly encourage you to read before booking with them.) Josef, who was escorting us into Yotel, saw how upset I was and without hesitation told me not to worry about a thing. As soon as he got us checked in and settled, he could arrange for another transportation service to take us back to the airport when we needed it. Immediately, Josef made me feel welcomed, reassured, and relaxed (not an easy thing to do). Kudos to you Josef!!! 
From that moment on, we never had to open a door, push the elevator button or hail a cab ourselves. We were very impressed with how the staff treated us. They anticipated our every need, made eye contact and most importantly they never seemed to be distracted with other things when interacting with us. It was obvious WE were their priority, no matter what. And throughout our stay, Josef was not only exceptional with customer service, but we found him to be invaluable with information and recommendations!
There are a few things you need to know about Yotel before you go that were not really explained to us. First, the cabin windows look to be, but are NOT, one way glass. So if you stand in front of them naked, everyone on the street WILL see you. Second, the air conditioner in your cabin is set on a motion sensor, so when you leave your room it shuts off and the temp rises to 75 degrees. When you return to your room it will be warm, but the sensors will kick in again and it only takes about 20 min. to cool back down. Third, the concierge, by Mission Control on the 4th floor, is a separate service contracted out by Yotel. Don’t mistake their subpar service for Yotel’s. Yotel would be better off using their own staff as the concierge service since we seemed to get better info and recommendations from them. The concierge’s transportation service is Go Airlink NYC b/c they have a contract with them. Yotel’s transportation service is Damus Limo Service (dial 711 from you cabin). The drivers are extremely professional and service oriented, the cars are truly luxury vehicles and they have the best rates in town to boot!!!! 
We will definitely stay at Yotel on our next trip to NY and will look for one when traveling elsewhere! Job well done Jeffrey Mills, G.M.!