Disappointed
I stayed in a small suite at The Benjamin from Saturday, 27th until Wednesday, 31st, October, which covered the time of Hurricane Sandy in New York. On Monday,29th,as my flight to London on the 31st was cancelled, I asked the hotel to extend my reservation for two nights and was told that there would be no problem and that they would do this for me. I checked again with the hotel the following day and was told that the person who had confirmed my reservation had made a mistake, but that there was a 90 % chance that my stay could be extended. On the morning of the 31st, I was told that I could not stay on. I asked to speak to the manager who neither appeared nor called me back and was told firmly that I would have to check out. Bearing in mind that this hotel is often used by my company, I feel that I was poorly treated, despite the exceptional circumstances of the hurricane.