Lovely property, poor experience
I really had a missed bag experience at this hotel. Please keep in mind that I was staying here for business, and so I was using my hotel for sleeping and for working -- not necessarily for relaxing or even location.
My primary need for the hotel -- sleeping -- was not met. The hotel had a lot of noise starting at about 4 am. At first, I thought the sound was of vacuuming in the hallway, but as I walked about the room, I realized that the sound was coming from a power washer cleaning the building, located directly 2 floors below my room. They decided to maintain their property with a generator-powered device at four in the morning. And it lasted for about 40 minutes. It was very loud. My traveling companion, on a different floor, was also awoken and couldn't get back to sleep. She had stayed at this hotel previously and said that the last time she was here, she was awoken by trash collection noise.
Some of this, a hotel cannot control. They don't control when the city or when a private company picks up the dumpster. But power washing their own facility? Very disappointing.
The other thing that went very wrong for me was the morning valet service. Their parking circle is quite small, and it dumps out onto a one-way street at a bus stop, making it difficult for the cars ahead of you to get out on time. Plus, they appear to pull cars even when the drivers aren't there, so the pull-through was clogged with idling cars that didn't appear to be going anywhere soon.
The hotel warned me that it might take up to 15 minutes to claim a car, and I planned accordingly. Still, we waited nearly 30 minutes, making us nearly late to our morning meeting. Plus, once we got the car, they couldn't remember where they had stored the GPS and we wasted another few minutes opening each cubby hole in the rental car. Very disappointing.
Also, elevators are super slow.and our bills were confusing. The pricing is extremely confusing and random, with the 3 members of our party getting vastly different rates and amenities based on the day they purchased the reservation (differing by as much as forty or more dollars for the same room category).
And, there was mold on my shower curtain.
The hotel is lovely and it's nice that the free internet is actually a great connection.