If not for the location...
...this hotel would have received 1 star, at best. First off: when I went to make a very polite complaint to the manager, she shrugged everything off by saying "it's the room you booked." Now you've got at least the basic sense of why I decided to write this review.
Issues:
1. There are two of us - my wife and I - in Philly for a conference, as well as some other scheduled events. We had time to check in, clean up and change yesterday. The front desk never asked us if we wanted the handicapped room that was really built for one occupant (only one night stand, and the bed was barely accessible from one side). Nor were we asked if we were okay with sharing a wall with the elevator. (In the morning, when I complained that we weren't able to sleep, we were told that other rooms happened to be available.)
2. There was no sitting furniture in the room for two people. Just the bed and the desk chair.
3. The bed was lower than my knees (and I'm not wildly tall or anything).
4. The TV was not installed correctly and most channels were fuzzy.
5. The bed was made very cheaply. Instead of a proper comforter/duvet cover combination, they had a comforter with a sheet over and a sheet under it. The comforter was also not queen sized. So I called down for an extra comforter. A woman showed up 15 minutes later with a tiny, thin throw blanket; and never even looked at me when she shoved it in my hands and walked off.
6. Not only did I wake up frequently from the elevator and its occupants, I was awoken at 7:30 by a two housekeepers shouting at each other in the hallway (one right outside my door). I stepped outside to say something, and was greeted (loudly) with "Are you checking out now?" (No, I'm sleeping now.)
All in all, they told me that since I booked through a third party (who doesn't these days) there wasn't anything they could do for me unless I wanted to stay another night. I settled for a free breakfast (even though many reviewers of this hotel say the food isn't very good). My biggest frustration came, of course, from the manager, who kept trying to prove me wrong when I made my complaint, as if I really had a great time and loved her hotel and just didn't know it.