Awful experience
Issues started at check in when something that should have taken 5 minutes took nearly 30. Staff definitely needs better training. Went to the Exec Lounge where they served cheese squares and crackersthat were stale. And tried to charge me $8 for a really awful glass of wine that i could get for half that in the bar downstairs. Do they think we are idiots? Guess so. My room had broken toilet and no hot water. Asked to be moved to quiet room. They put me in "junior suite" which is directly behind elevators so noisy as heck. And there is no phone service in the room. Isnt that a code violation? Anyway they then tried to move me to a closet size room that had just been recarpeted and smelled awful. Did It was just one bad thing after another. They claim to have spent $17m on this place but not sure it is more than skin deep. Pool is still teensy and not good for adult
swmming. If you can stay at the Westin Galleria it is much better. This place might have a new wrapping but it is still mediocre at best. Stained furniture cushions?! Ew!