Great staff, but room is underwhelming for 4-stars
Room lacked a fridge and bathtub, which, for a 4-star hotel, I had expected to find in my room. They're pretty basic "luxuries" for a 4-star room. Also, A/C was turned off by default in the room, which meant we woke up in the middle of the night way too hot. So remember to turn it on before sleeping. Despite the room, the hotel staff were excellent. Especially Luisa, at the front desk. Thanks for your help and ideas about NYC!