Very nice building but just ok inside including the customer service
the decor, quality of fixtures and customer service were all subpar and disappointing for a Kimpton
the cleaniless and decor in the room was better than the lobby, elevators, and hallways but the super thin walls or connecting door allowed us to know to much about our neighbors
the dog friendly amenities such as the close dog park and bowls were welcomed and comfy for traveling with pets. And the rooms are large for romping
the high ceilings and large windows are beautiful
the beds were very comfy and sturdy
the late night or 24hr in-room dining is a big plus
parking was closeby and affordable
it's a good location - more in the business district than the touristy area but a close walk to historicsites, business, and the touristy stuff
our biggest gripe was checkin: our room wasn't ready until 4:30pm; there was a 5-deep line and only 1 customer service rep for the first 10 minutes of waiting; and we didn't receive the normal coupons/deals for In-touch members at check-in