Declining standards
We have stayed at this hotel several prior times and had been satisfied - great location and great lobby. However, our stay last weekend was not good. The sheets were torn and the bathroom was dirty. We reported this to the front desk who said it would be handled. When we got back to the room that evening we found that it wasn't. We complained and they sent a defensive housekeeping supervisor to our room. She offered to bring in the cleaners at 8 p.m. We declined as we were tired. The next morning we reported this interaction to the front desk clerk who explained to us that there were indeed problems with housekeeping in this hotel and that housekeeping management was defensive. Also, they had cranked up the air conditioning for no reason for our second night and it took forever to get the room under control.