Several issues
We arrived to check in to be told the system was down and we had to wait 15 minutes in the lobby and a couch that was stained more than something the Goodwill would sell. We finally went to our rom to find it had not been updated in what looked like it had not been updated since the 90's other than the bedding. It is in the 70's this week in NYC and the AC does not work in any of the rooms in the hotel. When we asked why they said, "we don't turn it on until April" We asked if we could switch to a part of the building that might be cooler they said that, "All the rooms are warm right now". I wondered if this was maybe normal in hotels this time of year so I called three hotels close by, the Westin, the Sheratin and a Comfort Inn and all three said their AC is on and working in their rooms. We booked through Hotwire and they said they would call the hotel and complain for us but that they would not let us out of our 6 day reservation to switch to another hotel. They then said the front desk of the hotel said they would bring us a fan. Finally, we found as we went to bed and woke up we can hear every bowel movement, brushing of teeth and conversation of the room next door. This hotel does not deserve a 3 star rating or meet Holiday Inn's new standards.