Disappointing
I am usually a fan of Comfort Suites. They are pretty dependable for providing a nice hotel with friendly staff. I stayed here with my 9 year old daughter before flying out of Charlotte on a weekend getaway. The staff was friendly, but SO unhelpful. I asked two different people if they could help me figure out where I would drop off my rental car before my early flight. Both just told me to follow the signs for the airport. I asked one person where the easiest place to get gas was and was told, just go out to the main road and turn right. It's a bit confusing, because the hotel is off of a divided highway and a bit difficult to get to. I followed her directions and did not see any "easy" gas stations. I had to make a U-Turn and it was confusing. Better directions would have been helpful. I just felt that the staff did the bare minimum of service. 
Also, our room was not very clean. There was something (don't want to know what) on the bathroom doorway that looked very gross. Just as I was turning out the light to go to sleep, I noticed the smoke alarm hanging off of the wall. 
It just was not the quality that I have grown to expect from Comfort Suites. Very disappointed.