Fraud Charges
Wow where do I start. I have never been treated as badly as I was at this hotel. I travel and stay in alot of hotels, this was the worst. I booked through an online site and upon arrival everything seemed fine. 5 min after getting to my room I learned the elevator had broken down. Me and my boyfriend were staying on the 3rd floor, and he has a broken foot which now made it very difficult to come and go up and down the stairs. After dealing with that for 1 night they did allow us to move rooms to the 1st floor. When we arrived to the new room I noticed a cigaratte odor and immediatly went to get the manager to come smell the room, as it was a non smoking room. Ceaser (The Front Desk Manager) said "Oh it has a musky smell. Ill call housekeeping". Housekeeping came and sprayed air freshner is all and left. We thenwent out to have dinner and enjoy the town. When we came back our keys to our room didnt work and were then told we were being evicted for smoking in the previous room and had to pay a $250.00 fee to retrive our belongings from the room. I was completly caught off guard, as we didnt smoke in the room. The woman on duty then let us in only after paying the fee, and watched as we grabbed our belongings. No manager was there to talk to or show any proof that there was an odor in the previous room. I called the hotel to speak to the owner Sam Wilson with no call back for 3 days until I brought up the BBB. Finally I recieved a call from a very rude man that was unable to sympatize with anything I had to say. He then said this will not be refunded, we have no proof to show you, and was then told to please never come back to his hotel ever again. He can rest assured I will never return. I have filed a complaint with the BBB, as well as contacted Ramada Worldwide to let them know the situation. This is a money scam that needs to be stopped. This hotel is a Franchise, therefor what they seem to think are normal hotel rules and vioations are made up by them. STAY AWAY!!!!!! The worst service I have ever experenced.