Landmark Disappoints
Our New Years experience was runnied by indifferent unhelpful staff. we rounded off a skiing trip with 3 nights in this iconic new york hotel. While this hotel oozes charm and represents the best of New York the treatment of the hotel staff all but ruined our stay. We transfer in at 11pm from our flight- with 3 children our rooms were on opposite ends of the floor, and neither acceptable nor in line with our booking- some 4 hours latter- at 3 am in the morning and one bed short we were finally able to sleep. the service did not improve the next morning with half promises and a dishonest approach to the problem another 4 hours were wasted until the issue was resolved and adequate accommodation provided- oh yes, a 50% refund of one room for one night was offered as compensation! not what one would expect from a hotel of this standing.