a whole lot of money for nothing...
Six of us stayed at The Boston Park Plaza Hotel & Towers; in one of the hotels "best" suites (1484/1486)... all I have to say is GROSS! This hotel is severely mismanaged... from the main desk not knowing anything, to the lack of communication between the main desk and housekeeping, their security technology can not be reset by the security guard... tons of money, for a whole lot of nothing.
Half the party (3) attempted to check in at 2:45pm on Friday, May 18 and we were told by Chris at the front desk the room would be ready in 15minutes, by the 3pm check in time. We understood this, so we grabbed a drink, returning after 5pm. We again attempted to check into the suite and we were told housekeeping has not finished the room and only half the suite was cleaned. We asked for the keys regardless, as we had a dinner reservation at 7pm and we needed to get ready. 
Upon arriving in the suite, we discovered there was a frat party in the suite the evening before, breaking the Murphy bed (which was needed as we are 6 people in the suite), the carpet is saturated (most likely beer - I hope) and the room was trashed. Housekeeping arrived and within 10minutes after her arrival, we were told the room was clean. If you saw this room, you would know it would take more than 10minutes to clean the mess and the bathroom was NOT even touched. I requested extra towels, extra coffee, cups and bed linens for the pull out couch and the 2 twin, wheelie beds we used in place of the broken Murphy bed. While waiting for housekeeping to return with the requested items, I discovered a tampon on the floor... SERIOUSLY this room was NOT cleaned. Needless to say the housekeeper was sent back to the suite to clean it again, however her cleaning skills need a ton of involvement. Even after her second cleaning, hair clips were found on the bathroom floor.... this woman did NOT clean the suite.
After dinner all six of returned to the suite, to discover our keys don't work. Due to the hotel attempting to charge $1800 on card that was left for incidentals, NOT the full room charge, the card was declined and the hotel reset the lock on the doors, NO ONE could get into the room. After going to main desk and after 6 new keys issued, that did NOT work, and we were then informed of the credit card issue, which we corrected, by using another card. And another set of 6 keys were issued for the room and again they did not work. Security was then called and he could not "master" reset the system - we were locked out. FINALLY maintenance was called... he was able to open one of the two doors to the suite... good times.
I personally was afraid to sit on the furniture and we had to wear shoes, if you did go barefoot, you would find a wet spot. As one Boston "luxury" hotel proprieties... it was horrible and over priced. The hotel staff knew there was a frat party in the suite the evening before and they should have given us another suite or 2 rooms....