Room Was Unbelievably Dirty
Overall, this is an attractive hotel in a nice Chicago location. The poor rating is a result of the condition of the room when I arrived. I checked in fairly late, after a day of travel. My biggest surprise (or shock) was finding the bathroom door nob covered by a condom. The bathroom did have bath towels, but no hand towels nor washcloths. The carpet had very obviously not been swept. If I had not been in need of sleep, and had I not heard the clerk tell another person at check in there were no more rooms, I would have requested a room change. At least the bedding was fresh. The next morning I reported the condition to the front desk. No apology, just a "we'll make sure the room is cleaned. That evening, the carpet still had not been swept, but at least there were no surprises on the door nob. Great exercise room resulted in poor vs terrible rating.