Great Employees but hotel lacks in cleanliness
I experienced the same frustration as the previous guest when trying to locate the hotel. While turning around I happened to come across the property. The hotel, from the outside is impressive, and has great landscape and building decor. When I walked in, I was immediately greeted by staff. The quality of their customer service was exceptional throughout the stay by their greatest assets, their employees! 
The interior of the hotel lacked critical on its level of cleanliness. You noticed the grunge/ stains as soon as you enter the elevator. The lack of details continued in the room with a dirty bathroom. This included what appeared to be toothpaste on the counter to hair in the tub and floor. The rest of th bedroom was comfortable.
I would consider another hotel if you were staying on business or traveling with family if cleanliness is important.