Mixed Feelings
I was in Chicago for a convention and made reservations based on TA reviews, but unfortunately the hotel did not meet my expectations...
It was full of pros and cons, specially cons!
On our arrival at 10:30 AM after a twelve hour flight, we were told that the room would not be available until 4PM. We explained that we hade flown a lot and if they could try to have the room a bit earlier which they promised to phone us in case they had, but never did. We arrived back at the hotel at 3:30PM and then, they had the room. Actually they just pretended they would phone us...
The telephone in the room was not working at all. Every time they wanted to call us, for a restaurant or shuttle reservation, they would knock on the door. One day, trying to get a shuttle to the airport, they knocked four times from 7 to 11 AM. A bit too much...
There was only one robe in the room. Although I asked for a second one they never brought one up. 
The closet is really tiny with only four hangers and the safe can be removed by anyone to take home.
In the evening there is a greasy smell coming from tne restaurants next door. We were in the 14th floor.
All that put together surely eclipses the fact that the hotel room has a lovely and very modern decoration in the rooms and that the bathrooms are all marble. It is also very well located , close to many restaurants, attractions and Michigan Ave.