Hilton comes through again: they reward loyalty
Our flights from Alaska got completely cancelled, and we had to scramble to rearrange our travel back to Kansas City. Not easy to do at the end of summer. We are Hilton Diamond members, and even the loyalty program couldn't get us a room at any of the airport properties. So I called the Doubletree directly, and the front desk called Hilton and non-Hilton properties trying to get us a room. Amazing. Roxanne called me back within 30 minutes with a room at the airport Hilton, which was perfect. We had a great steak dinner in the hotel, a wonderful breakfast the next morning, and a restful sleep after two days of sitting in the Nome airport. 
I've always wondered about the value of hotel loyalty programs. Well, with Hilton, our loyalty has been returned with a great deal of value -- free internet, free breakfast, quick check-in, and very very dedicated service. Roxanne proved it.