Mediocre and Impersonal
We were very disappointed in the service we received while staying at the Hyatt Regency for the Chicago Marathon. It's a very large and impersonal hotel, and we didn't find that a single staff member went out of their way to be particularly friendly. The room that we stayed in was very poorly cleaned, there was an inch of dust all around the room, and a layer of hair and dust on the baseboards in the bathroom. The beds didn't even have fitted sheets, they were simply sheets poorly folded that needed to be constantly readjusted throughout the night. Housekeeping also failed to take out the dirty glasses every day we were there, and we ended up having quite the collection! For the price that you pay to stay at a Hyatt, you expect a certain level of service that we feel we did not receive... if we had known better, we would have thought we were staying at a Travelodge. I was able to order breakfast at 5am the morning of the marathon, but I certainly paid for it! It's disappointing when you hear other hotels providing complimentary continental breakfast for marathon mornings. We can't wait to go back to Chicago, but we will make a point of avoiding staying at this hotel.