Apologies is all you'll get...
...but they come in profusion!
It started with no answer to a mail requesting an airport pick-up.
It continued with my first experience of having my rooms not ready at 10:00pm and having to wait "a few minutes" until 10:40pm to have one.
Apologies.
From that room, I got no answer from reception or concierge when I called 5 times to enquire about the second room so I had to go down to reception to finally, at 11:00pm get the second room...without pillow cases...how hygienic was that ?
Apologies.
As I finally got into my room, I instantly called room service...no answer, reception...no answer,...concierge...no answer... I finally called the hotel on the outside line to be told that, as it was 11:07pm, I couldn't get room service, the kitchen closing at 11:00pm...the cook had left and so did the concierge.
Apologies.
By the way, there is no mini-bar in the room...
The hotel is the former Police headquarter, my superior room must probably have been the cell then (and the bathroom would probably not have passed health and safety so small it was...which might explain why the toilet paper is so incredibly thin...sorry).
I then had the unpleasant surprise of the alarm-clock ringing at 06:27am (checking the alarm clock is clearly not a responsibility given to the cleaning staff, but more on that later).
At 08:00, I wanted to go for breakfast and waited for the lift such a long time that when the lift arrived, there were nine of us waiting but the lift doors opened to a packed lift and a second one. We then asked the simple question of where to find the stairs to two cleaning ladies who did not understand our question and in any case couldn't answer as they did not speak a word of English.
The cleaning ladies, they are not unpleasant, they just don't speak English, would come once a day (no turn down in the evening), would not clean a plate with the remains of fruits (peach and plums stones, grapes and apples) in three days...
Newspapers, I was asked when checking-in which newspaper I wanted in the morning, I said WSJ. First morning I got WSJ and USA Today, second morning, USA Today only and third morning, no newspaper...
The cook is back in the morning but American breakfast doesn't include cereals (another first).
WiFi. If you need an internet connection, this is not the place to stay. It is so bad that there is a letter in the room apologising about it and saying they are remedying it. Unfortunately, judging by the trip advisor comments dating a few weeks now). Internet connection is slow (very), unreliable (extremely) and frustrating (immensely).
As I complained, I was first offered a breakfast then one night per room by the very apologetic Hotel Manager who was due to send me his details by e-mail but after 3 days, I am still waiting...
I declined the offer so that I could write this review and warn readers (if there are any !) to stay away from this hotel.
It is not difficult to run a hotel, you just need to care about your clients. In this hotel, nobody cares