Worst "Hotel" Experience of my LIFE!
Took our family to stay at this "hotel" over Spring Break. Our experience went from bad to worse at this hotel. Only 15 tabs of toilet paper were left on the one remaining roll when we first entered the room upon checkin. The pull-out bed wasn't made up (a request i made at time of reservation and at check-in). When we called down to front desk, they said that the housekeeping staff went home for the night (5pm) and couldn't accommodate our request. We then asked to please send up linens and toilet paper and we would make up bed. We had to make 3 calls to the front desk over a 2 hour period to have this done. The air conditioning unit in our room was extremely load (my husband said it sounded like a garbage disposal trying to clear a large amount of food) the lights in the bathroom didn't work. The next morning, we left the room at 9am and returned after 3pm. When we returned, our room had not been cleaned. We called to the front desk asking for housekeeping service to clean our room while we left for dinner. We returned at 6pm and room wasn't cleaned. We called down to the front desk asking for our room to be cleaned and guess what? The housekeeping staff had gone home for the day! But, they offered to bring up a vaccum so that we could clean our own room. Appalling! We asked to speak to the manager and learned that we were speaking to the manager! We decided to leave immediatly and demanded for our night stay to be removed. (we had planned to stay 3 days but couldn't spend one more minute, let alone spend another dime on this place!) The manager that we spoke to had no authority to meet our requests. When we checked out, the manager at the front desk was going back and forth from his roll at front desk to valet. I have never had a more miserable experience in a hotel in my life. Nor have I ever left early from a vaction due to a terrible hotel experience. Do yourself a favor, do not stay here! Lobby is nice, restaurant and bar nice but the rooms are comparable to a very low-budget motel. We requested a Junior Suite with the hopes that it would be well appointed...NOT SO! Hotel boasts of room renovations, but our room clearly wasn't a part of this remodel.