Bait and Switch
I cannot beleive this hotel is on Conde Nast readers top hotels. It needs some polishing and is for sure not 4 star! PLus, I booked a room months in advance - Balcony room. When I arrived, they advised they had "upgraded" me (never advised us) We booked this hotel for the balcony for the boat parade!! However, I went online and that same "Balcony" room still showed as available to book!!!! As they have very few balcony rooms it appears they are using this type of room to get their hotel full. Bait and Switch. They allowed me to see a few rooms (handicaped rooms all of them), The room counters had holes and marks where stuff use to be hooked up, and the bathroom was - well - handicaped! They did discount the rate, not sure how much for the room we got! . We also asked for glasses from the bar, they were sticky and dirty!!!! One of the Best hotel by Conde Nast readers? Hum - they better check this place out... ! We left the next day and booked the Mokara! Now, that hotel warrants a top raiting. This hotel needs help! ,