Not as nice as you'd expect
Stayed in one of the removed rooms on a pretty high floor. Still had a strange "refurbed rather than new" feel to it, maybe that's because it's such an eyesore from the outside which is a trait it shares with most Downtown Hotels in San Francisco, unfortunately. I personally didn't like the design of the room at all but that's a matter of taste. They went for a strange 70ies vintage style decor with lots of orange and stuff like it which reminds me of my parents' taste when I was a very young kid. Not my thing really and makes you wonder how people will feel about this in 5 or 10 years time...
Worst grief for me was the staff, the check in area hasn't been renovated yet so you are greeted in one of those dimly lit, dark wooded lobbies from the 60ies. Right went I arrived, there were about 5 huge Latin families with their badly behaved screaming kids all over which was a nightmare but unfortunately, my check in lady also was not very friendly, disengaged and rather quick to get you out and done with.
Room itself, as said, was quite nice depending on whether you like 70ies vintage or not. They had those strange snake-like reading lamps sticking out of the wall besides the bed which you used to have in old business class airplane seats-I hate those things, feels like some creepy alien coming out of your bed head but maybe that's meant to be part f the vintage style, who knows. Very vintage but absolutely not acceptable were the shower curtains. Shower curtains in a freshly renovated hotel- need I say more? Cummon, Hyatt, you can do better- they are yuck!
Speaking about vintage... Obviously their wifi has also not made it to 2012 yet. The website claims high-speed Wifi and when you log in to accept the 10 Dollar charge a day (!!!), they tell you some blurb about extra bandwidth and so on. But the reality is: It is s-l-o-w. So slow that it drops out all the time and you need ten minutes alone to log onto your emails. I was close to throwing my IPad against the wall in anger, so bad and frustrating it was!
Now, after all that, luckily my lady at check out made up for a lot of the negatives: Very unlike the check in lady, she wad friendly, helpful and pleasant. Took the Wifi charges off my bill instantly and was very apologetic. Apparently, people complain about this all the time and the hotel is investigating their options. We had a long chat about it and she told me that the Wifi antennas are located in the elevator shafts only (which explains why you get the best reception on the elevators) which she already knew was not ideal. Without her, the experience would have been really bad (for example, during my entire two-day stay, not a sinlge time one of the people at the door or any other staff would great me or, more even, open the door or something like they do at many other properties of this class)- like this, I would say it was mediocre.