unprofessional desk staff
melisa at the front desk at first told us we had no resevation for thursday, nov 1, 2012, but for the following day; it took a lot of convincing from our part that she was wrong; after raising her voice and treating us, the customer, in a very disrespecting way, she had to admit that our reservation was correct and she and her manager, dana doshen, were wrong. all this happened at a time when we had to leave our apt in lower manhattan because of storm "sandy". the price for this budget hotel was close to $ 300 dollars a night (animal smell in room). the steam heat was turned off and the room was getting cold at night. while we waited patiently to get some answer, tyron, a very well mannered night clerk came and turned the heating system on, however he warned that it could get very hot and adviced to turn on the ac should this happen. the heating system certainly is not up to standard . an additional $25 was added to the already paid bill, which as of today has been charged to my account, even though i was told it is only being "held" until departure. i feel we have been overcharged and certainly the staff is unprofessional and one person in particular did not speak an understandable english.