disappointed
in Dallas for a vacation so my cousin decided to treat me to an overnight stay at a hotel. I chose I Hotel Zaza since I 've heard so much about itl. We checked-in, went shopping and when we came back to the hotel, one bed was with chocolates - meaning turndown service was done only on one bed when we have 2 beds in the room. the next day, I called reception and asked if breakfast is included. I was told we have a $20 voucher for breakfast. then I connected my laptop to the internet and was directed to the hotel's webpage which showed an "overnight special" promotion for May 11 or May 12 stay that included a complimentary breakfast voucher worth $30, complimentary drinks at the pool and a 50% off voucher for future stay. We didn't get any of those when we checked-in (May 12) so I called the reception about it. The front desk who answered my call told me we would be getting a $50 breakfast voucher instead and that we would have to claim it before going for breakfast.. so we went, but then another front desk told us our room only has a breakfast voucher of $30 for one (1) person. we told her that it is quite odd that only 1 person is getting the breakfast voucher when the room was booked for 2. The other front desk intervened and told us we would be getting the $50 breakfast voucher. we went for breakfast then went back to our room to get our stuff and checked-out. the front desk didn't even say goodbye or thank you. not that we need it. i've been to a lot of hotels and some were not as upscale as Hotel Zaza but the staff were friendlier.
I have to say tho that the bartender @ Dragonfly (indoor bar) was very nice. also the Valet staff.