Awful experience. Terrible staff! Do not stay here!! So rude!!
I booked two rooms with doubles beds and a seating area. We were given two small rooms with king beds. The hotel staff told me that my reservation was only a request and that I could not have the rooms I booked. It took 3 people, over 45 minutes and finally we were moved. We were late for your dinner reservations. We asked to speak to a manager multiple times and were told one would come up to our room, one never came. We never even received an apology. Awful experience. I will never stay here again. The bell man did not help us with our bags. We got a cart ourselves and as we were wheeling it upstairs he told us to bring it back down when we were done with it!