TERRIBLE GUEST RELATIONS, SERVICE!!!
I had booked a hotel through priceline and it happened to send me to the extended stay deluxe. Due to an emergency I did not make it to the hotel. The priceline team was VERY nice about reversing the payment if the hotel would approve it. I called the hotel and asked to be connected to the manager. I explained the scenario and Nick/Nikko had a miserable attitude about it. He hung up right in the middle of our conversation twice and the third time he said "I F*****G dont care about people like you do what you need to and DO NOT CALL BACK" I was quiet baffled by the behavior, I work for Hilton myself and it was hard for me to understand why a guest would be treated that way. I decided to head the corporate way and left a few voicemails the closest I got to was a man at special services and he promised a call back with an update in 48 hrs. I guess we can all guess how that went. 
The money was merely a matter it was the principle and beauty of this business it is called Hospitality for a reason! An extended stay manager has an attitude and an agression issue that is a first timer surely 
Would highly recommend a few other hotels in the same area anything but this one!