In shock! Did not expect this!!
I stayed at this hotel at least once a month for over a year..over a year! I likes their location (I travel on business), and amenities (free laundry, very nice rooms). One thing that I did notice, the front desk staff is always changing! There was a nice young man, with an accent, always there greeting me and making me feel welcomed. All of a sudden he disappeared! When I asked the manager about him, she gave me a very vague answer! RED FLAG FOLKS! If you can't keep your employees happy, how do you expect your guests to be happy? But then again, I used to stay there for the location, room, and amenities! Until I woke up one day with bites all over my body, and sure enough, found a few bed bugs crawling around the bed! I reported it to the front desk, and there was a lot of panic/whispering going on! I was using their shopping center (Bridgemart) when I overheard the manager herself saying "he brought the bugs with him"! The new front desk staff said they can move me to another room, but after overhearing the manager, I just checked out. I will never EVER stay there again!! They have no respect and do not care about their guests, but their pockets! Shame on them!