I didn't have the experience that everyone else had...
When I arrived at the hotel there was no one available to assist me with my luggage. Checking in was lack luster. The person at registration was supposed to get back to me about something and never contacted me. The room was small and cute but there was no place to put my clothes. There was one little cupboard to hang a few items, other than that there were no drawers. I have never seen a hotel room that didn't have a place to put your clothes. I contacted the front desk about this and there were no rooms to move to and they said they would try to move me the next day. Once again I never heard back. Their "free" Wi-Fi only worked one time and the rest of the time I couldn't get on. There are three computers to use down in the lobby, when I couldn't get on the Wi-Fi I tried to use those computers but there were kids playing games on them with no parents anywhere to be found. Depending on what you are in NYC to do it could be a good location but for me it turned out not to be the best location. The subway station that I needed to get to where I was going was about 5 blocks away which added a lot to travel time and was not very convenient. If you are just going to MSG or Times Square it would be okay. I was so disappointed with my overall experience at this hotel, especially since there had been so many good comments. Hopefully better luck next time.