Not as Advertised
How this hotel was rated a 4-star, I'll never know. It's a 3-star at best. Although we booked on Priceline, and could not choose the type of room we wanted in advance, I called the hotel two weeks prior to arrival to request a king-size bed. The gentleman who spoke to me assured me that it was noted in our reservation. Not so. First, we were sent to a room with two doubles. Second, we were told that no kings were available, and the best we could do was a queen. We settled for that, but were just dumbfounded at how TINY the room was. When we again inquired about moving, we were told that our current room was the largest size in the hotel! The bathrooms are so small that they cannot accommodate two people at the same time. The maid service was shoddy - one day she only left us one "glass", i.e., plastic cup. My husband liked the location, but for me, five blocks off Michigan Avenue is three too many. Never again!