Poor Service and absence of leadership
1. My wife and I tried calling room service three times and no one would answer. Also, no menu in the room. Tried to call front desk, no one would answer after calling multiple times.
2. Went to resturant to speak with a Holiday Inn rep to place an order for room service and the indvidual had her kids at work with her in the dining area. She stated that there was only one cook and that the room service would take an hour.
3. Spoke with lady at front desk and asked for a manager on duty, she informed me that there were no managers on duty during the weekend and they needed time off too.
4. My wife and I stayed 2 nights and when I looked at my credit card statement we were charged for 4 nights. I have challenged the charge with the credit card agency becuase I have been unable to contact the manager concerning the overcharge after leaving 3 messages on her voice mail.
5. In the future, my wife and I will stay at the Hilton across the street, the room charge is the same, they offer room service and they have a manager on duty 24-7.