Hyatt is going downhill fast
Very noisy, train on one side, freeway on the other, noisy in-room vent system (not central air conditioning). The HVAC might has well have been a window unit. We booked 7 nights, for an in-house business convention. We did not want to move, because we were exhibitors. They moved us on day two, to the "quiet" side of the hotel, but the freeway side is just as bad as the in-room HVAC. That night (2nd night), the TV movie didn't work. Also, they had bad cable channel reception. The maid did not restock the supplies daily. One day, there were no water bottles, the next day, no coffee, on day three they didn't leave door-breakfast order hangers. I complained for the first 3 days, and they offered to move me to another hotel, but we didn't want to move because of the convenience of the convention exhibit hall downstairs. On the third morning, I started to pay better attention to the room. The chrome was peeling on the bathroom faucet, and there was major-excessive dust in the vents, both exhaust and returns. No wonder my wife had a sore throat on day three. The place is a dust bin. Then, to top if off, when the convention officials checked in on day three, one of the front desk people told our hosts that we were being pain-in-butt complainers. The organizer came to our booth (in front of prospects), and said that the hotel told them that we were being a pain, complaining all the time. Totally unprofessional. After 7 nights, (5 requiring sleeping pills and ear plugs), I called the manager on duty, Mr. Patrick Lavender, and tried to tell him what a miserable time we had, and he argued with me. Then he said, "I'll comp you one night, how's that?" I responded that, "I think two or three nights is in order, considering everything that we had to tolerate, for the price of a Hyatt Regency." He told me, "One night, take it or leave it." He didn't say "I'll speak to my manager, and see what I can do", he said, "One night, that's it. We offered to move you, so that's what you get" We are in hotels two+ times a month. It will be a very long time before we stay at another Hyatt.