Sheraton experience
Our two night stay in the Sheraton Downtown Philadelphia was a sad affair. Housekeeping is all but none existent, beds poorly made, carpets and furniture not cleaned during our stay. The hotel noisy, in need of refurbishment and management needs to pay a great deal more attention. The staff for the most part were unfriendly and unhelpful, the ony bright part was dealing with Mary Mastrobuoni the concierge, she was helpful, polite and knowlegeable, please train ALL your staff to her level of competence.