Not up to La Quinta Standards - Not even close....
This property lacks a manager and leadership. Front door staff from other Austin LQ properties are manning the front desk. They are really trying hard and have very positive attitudes, but no ability to take action/follow through on customer requests. Comments from them (and actual personal experience) indicates other Austin LQ properties are significantly better managed. Back door of building being used by homeless and transients as a urinal. Stench flows through the hallway by our room. Reported this to front desk and was told that area would be cleaned - it was not. By each door to the building there is a sign that says "locked 24 hours, use card key..." Neither doors to the building are locked, making access by transients easy – and often. Several transients are constantly at each door during the day and night. Also reported to front desk with no action taken. Parked car with bike rack and secure cable locks by front door in well-lit area. Bike cable was cut and bike stolen - even with 2 onsite security guards 20 ft. away in lobby. Ice maker is located outside. With transients passing by, not sure this is the safest ice machine location and I suspect it is accessed as well by transients. Hallway carpets have stains, and bathtub has mold. Room does seem to be newly painted and room was generally OK, expect for mold in bathtub.