Very friendly to extremely impatient
I arrived late to the Microtel on a Monday. I had just flown in from San Francisco and found a cheap room, last minute, through Booking.com. I tried to cancel, last minute as well, as I was offered another option. I was told I had to call Booking.com to cancel, and they would have to contact a manager. Booking.com told me that the cancellation would be fine, but they would still take the price of the room. That didn't sound like such an excellent deal, so I jumped on the shuttle from the airport (that Microtel very expediently sent for me) and arrived at the hotel. The manager informed me that she would have allowed the cancellation and I could have received my money back- not sure how that would have worked with their deal through Booking.com- but it was late and I was tired, so I opted to stay. The very talkative and feisty manager, Danielle, was a pleasure to joke around with. Once in my room, I was disappointed by only a few things: the AC was not on when I arrived and the toilet seat would not stay up (a pet peeve of mine- a design flaw that is the result of laziness, I assume). After a fairly comfortable night's sleep, I was awoken to loud knocking on the door at 10am. Despite the promise of a noon checkout, the cleaners were extremely impatient to get in. I had barred the door, so thank goodness they did not barge directly in and I asked them to come back after noon. Again, at 11:30, they were back, trying to enter again. After ignoring them until I was ready to leave, I stepped out into the hall to find two other displeased customers who had been ousted in a similar fashion. Apparently it was a trend. Overall, not a terrible experience at the Microtel, with unlimited coffee and free WiFi, but they need to work out a few kinks. It didn't seem as dirty as other reviewers claim it is, but for the price, who can complain? Also, the train station was a 5 minute walk from the hotel, so it was very easy to access downtown Philadelphia in no time.