Location was great!
We were located on the 5th floor, toward the back of the hotel. The room was clean and very adequate for our purposes. The location is the greatest feature of this hotel - close to Lori's, which is a great place for breakfast, next to the cable car line, close to shopping, central for buses. It is nice to be able to go shopping and walk back to the room to drop off purchases. The front staff were exceptionally friendly and helpful. The room was sometimes noisy at night, but only because the hotel is so close to Powell Street. So there are noises of street cleaning and garbage pickup in the night. However, we heard no noise from other people in the hotel. There is wi-fi, but you do have to go to the lounge on the 2nd floor to access it. Our cleaning service was a bit inconsistent - we received a washcloth only on some days, one day we had only one towel for the two of us and the coffee for the in-room coffee maker was not delivered every day. If I was going back to San Francisco, I would certainly stay here again!