most upsetting stay ever
i have stayed in many hotel all over the states and this hotel was ecellent looking and presenting but when it comes to good customer service it just doesnt have it. i was there cause one of my friends is getting married so what the heck i could of drove home cause i live in seattle and it is only a 35 min drive home but i was so impressed with the hotel i decided to get a room for my wife and i it was great untill i didnt get my wake up call at 9 that we were promised and stress highly that we needed it cause it had been a long night then when i go to the valet people to get my truck it took them 30 min to find out they dont know where it is and the hole time i was looking at it right in there parking lot they didnt know if it was in the garage or what then i told the guy its right here then i get to my truck and my drivers door is wide open not shut unlocked and to top it off when i pulled in my drive way and got out i noticed my door to have a dent in it at this point i was so angry i wanted to drive back down there and flip out but i calmed down and figured id call my insurance company and deal wit it but then today i went to my bank and was over looking some charges and noticed my card was over charged by 50.00 and the counter guy did explain to me that i will get that back within 3 business days so that helped out but the lack of responsibility for my truck and the wake up call is just bad business. who want to go stay at some expensive restraunt or hotel and get there vehicle damaged and at the least get it left unlocked all night.