DREADFUL!
We reserved a room with this hotel since it had a sofabed, free continental breakfast and airport shuttle. It was atrocious on every level. When we arrived at the airport we tried phoning our hotel to make shuttle arrangements. The phone number was busy for 45 minutes, so we ended up hailing a cab. When we arrived at the hotel, the receptionist made no apologies for their phones "not working." We requested a 5 am wake-up call; but guess what? The phones were still not working, so no wake up call for us or any of the other early rising guests. A number of us were quite upset that they made no effort to awaken us with a knock, and reception made no apologies for what could have been a missed flight due to oversleeping. 
The sofabed was just a small window spot that was barely large enough for a toddler. The continental breakfast wasn't served till 7 AM on weekends, and we had to catch the 6 AM shuttle. We arrived 15 minutes early as the shuttle was already on premises, however the driver did not show up until 20 minutes after the scheduled time. "Droopy," the driver was rude and unfriendly, and ordered us to load our own baggage. Then he drove as slowly as he possibly could, although we were already behind schedule.
It's amazing how dreadful this hotel was, when even a little courtesy could have made a significant improvement. Obviously this hotel and it's staff could care less about customer satisfaction. This chain is owned by Wyndham, so you would never expect it to be so awful! It was clean and the location was convenient, so it could have been a pleasant stay had the staff put in the slightest effort. I wouldn't stay here again if it were free!