Just awful!
Stranded in TX from Hurricane Sandy, we booked this room through hotels.com...Arrived here two hours ago...they gave away our room so had to put us in a room with one bed and a pull out couch...we reserved two queens....figuring we could make it work we took the room. Walked into the room and it smelled SO STRONG of room deodorizer that it burned our noses (no exaggeration)...AC wouldn't work and couldnt reach front desk because the room phone didn't work either!!!! Wanted to open the window to air the room out and they had a screen in the window that didn't fit... there was a big open gap! No shampoo as the front desk said the hotel ran out...notnsure what else could possibly go wrong...opened up the couch to make the bed and there was a dirty kids sneaker it...I wish I could say this review was a joke but every bit of it is absolutely true! I travel a lot and do not ever complain or write a negative review...but I just had to share. Hotels.com would do nothing to help...I am just in complete disbelief!