Could have been a better InterContinental
We spent a night at this hotel before continuing our road trip to Cape Cod. The arrival experience was very nice, valet took care of us and showed us the way in. Weird to see them taking my car key and just placing in outside the car on the top of the windshield (this is wrong). The room was nice but all furnitures were almost a foot away from the walls what made it small. The head board had one of those greasy stain. The shower had mold and mildew in the corners - not too apparent but enough to question if they really follow their cleaning standards. The pool area was very nice but not clean. The restaurant was very nice - we had an amazing breakfast service and the food was very good and not expensive. The staff was always there to assist. Great service! Other than that, great location, great concierge services (I forgot his name but he was Canadian). A major negative aspect - for over 40$ for parking, I would expect at least a proper valet service. As I mentioned already, the key left on the windshield after my check in was just wrong. Then you have to go pick your car up in a hot garage??? I thought it was VALET... I should have used the self park next door instead. On the top of that, we were never helped with the bags upon check out. It seemed like they were there to drive cars only... Overall we enjoyed our stay but these minor details made us think that hotel is not really service oriented.