Excellent customer service provided by Martha Uhl!
When we walked into our room it did not meet the standards of a Westin Hotel; the room was the dirty, it was not dusted, the bathroom floor was not clean and the bed sheets had not been changed. 
However, Martha Uhl came to the rescue and provided us with superior customer service. She went above and beyond to make sure we were happy with our room and to ensure that we had lovely stay. I was particularly impressed by how quickly she resolved our concerns and how she approached them with a positive attitude. Thank you Martha, because of your exceptional service we will return to the Westin Riverwalk. The Westin Hotel should feel honored to have such an excellent employee apart of their team. Martha is truly an asset to your firm.