Poor service, noisy, but great location
Maybe it is unfair to expect more of a hotel at this price. However - a smile from the staff would help. Or maybe they could just learn to at least pretend they care about their guests at all. Very rude staff, we overheard several conversations between the receptionists and some guests where the tone and choise of words were really rude.
Our first room was very small, the window was broken so it was really windy and cold inside. we tried to turn on the heat, but it didn't work. Because of that we changed rooms the next day. The new room seemed nice at first - a little bigger and the window wasn't broken. However - in the evening when we tried to sleep, we found out that the elevator was right behind the bathroom wall, and it was so loud! We didn't get much sleep the last 3 nights of our stay. And the hotel was full by then, so no more room were available.
The location is perfect though, which is the only good thing about the hotel. Next time we would rather stay a few blocks away fra Union Square at a slightly nicer hotel.
By the way - be aware that this is not a non-smoking hotel. Remember to ask for a non-smoking floor if you don't want the smoke to be all over your clothes etc.