Broken Promises and Outright Lies!
We stayed here because our daughter was running in the Baltimore Marathon. We booked and paid for a room with TWO beds through Hotels.com back in July. The week before we arrived, I called the hotel everyday to make sure that: 1) they had our reservation and 2) that we had two beds everything was fine up until I called the night before our arrival when the front desk clerk told me we had been upgraded to an executive queen suite, i asked her great does the room have TWO beds? and she said yes. when they tell you at this hotel that you've been upgraded, in Brookshire speak, it really means you've been shagged. Upon check in we were given room#806. I immediately went to the bedroom and found only one bed. I went back down to the front desk and told them there was an error that we requested 2 beds and the desk clerk (Ian) said the room had a sofa bed. I told him that I booked and paid for a room with TWO beds and he said no one had ever complained about the quality of the sofa beds and that the hotel does not have any rooms with 2 beds. I asked why does Hotels.com advertise rooms with two beds on their website and he said they do that just to book rooms. My daughter did not want me to create a scene so we went back up to our room and unpacked. Now let me tell you about the good, the bad, and the downright ugly of this place.
The Good: Breakfast and the breakfast manager, David. David was friendly and helpful, he may be the best asset this hotel has. The Valet staff , they were quick efficient and patient. 
The Bad: Our room smelled really really bad. We left the exhaust fan on in the bathroom all the time with no relief. The only thing that helped was to open the windows, which, when we did the noise was worse. The noise, sirens blaring and car horns honking all night. Bear in mind that my daughter was running a marathon the next day and between the awful, uncomfortable sofa bed and the noise from the street and a woman screaming at her kids at 10:30 at night, she did not get much sleep. Saturday night brought a bunch of drunk guys shouting and using profanity at 1:00 am. Where was security? Oh that's right they don't have any. Don't bother bringing any iPads iPods or any other Apple products the wifi doesn't work for Apple products. The remote did not work for the TV in the bedroom. I called down to the front desk to request more towels and for someone to look at the remote. The towels arrived, help with the remote never did.
The Downright UGLY: I was told by the desk clerk, Ian, that there were no rooms with two beds in the hotel. Saturday night I asked the late night desk clerk "Just for future reference, do you have any rooms with 2 beds?" She said "yes we do but they are the rooms that usually go first" now I remind you I booked and paid for a room with TWO beds back in July through Hotels.com. I do not appreciate being lied to. This was our first trip as a family in 7 years and it was also a birthday gift to my daughter. This was the WORST hotel I have ever stayed in and was embarrassed and hurt that this trip was a gift to my daughter. Do yourself a favor don't book through Hotels.com and don't stay here. Oh and they charged me an extra $34.00 for parking when my parking was already included in what I paid back in July.