Old room, new room w/ smelly sink faucet, excellent staff, great food!
When you visit this hotel, please be sure to ask for a renovated room (8th floor) at the front desk. On arrival, my colleagues and I were placed in older rooms, because renovated rooms were not available at that time. It was not only the room that shocked me, but the entire floor. It reminded me of a motel, rather than a comfortable, conference hotel. I located my room behind a large, beat-up kitchen-style door that led to a narrow hallway. My room was the last room on the row with a huge picture window. I have never seen anything like this before, and as a single woman, I felt completely exposed, despite the curtain. Also, the shower head was non-working.
On requesting another room, I was told that I could wait for a renovated room. I had no idea that some rooms were renovated and others were not. The new room was fairly up to Sheraton standards, aside from a smelly sink faucet...please get your pipes cleaned. At that point, I was too tired to complain and simply dealt with it for the next two days.
The best thing about our stay though was the amazing staff on hand....despite any initial problems, our requests were accommodated and needs met with a smile. All in all, I have to rate this experience at a 2, since their were initial problems with our rooms and another problem once I moved to the newer room. On average, I wouldn't have any problems with my room, so this hotel rates poorly for that alone.