worst stay ever and poor customer service
This was our second stay at this hotel. When we checked in we were sent over to "the Premere" where we were told it was more for business travelers. Expecting a room similiar to what we had previously experienced this was a substantially older, much smaller room than the Millenium side for only about $30 less a night. The transformer went out on the morning of our last day as we were leaving the hotel. When we returned to dress for dinner 8 hours later and there still was no power. Our room was on the 21st floor. The only way up was through a dark stairway. The hotel was providing glow sticks to light the way. When we returned from dinner the power was still out and they were informing guests that the alarms had been going on and off but if we really had to evacuate the building they would come to each room. Since the generator had been running for so long if it went out they would have to evacuate the building. After returning from dinner the power was still out so we slowly climbed the 21 floors to our room. We had partial lights, no air conditioning on a day that was about 100 degrees, no hot water, limited water pressure not exactly what I would expect from any hotel stay. While I understand that the loss of power was not Millennium's fault...how they handle the matter was poor customer service. I asked when we checked out of they were making adjustments to the bill for our inconveniences. The night manager said he did not have the authority to do that but took my information and someone was to call me by noon that day. After no phone call, I called them about 30 days later and it took 3 calls before I received a return email offering the best rate on a return visit. The location is good, but there are many other hotels in the area.