3 stays...and it keeps getting worse
The people that work here by and large are ok, but some have no idea what the quality bar is at a $200/night hotel. The lady that manned the "At Your Service" help line was not able/willing to get me an alarm clock for 1 hour..though she was able to provide a bar of soap! This was on June 18th, 2012 at 10:30-11:30 pm local time, in case the manager is reading this. She should probably find another career. 
Avoid this place and go somewhere where the service staff understands service. The engineer that didn't show up was someone by the name of Diaz I think. I had to do downstairs to the reception around midnight and raise a fuss to get a clock. Another engineer "Eddie" showed up at the reception with a clock and set me up. Thank you Eddie.
This was my 3rd time at this hotel...the service keeps getting worse.