Flatotel
Just returned from a 6 day holiday with my daughter, her best friend and my sister in law. When we arrived we were given our key to our room. When we got there it only had one bed. We went to reception to explain the situation, the guy on reception was not helpful at all, he pointed out that the beds were merely a request. How can it be a request when we had paid all this money, and they knew it was four people staying. He called over the manager Carlos, he was also very unhelpful. I asked him if there was another room, when I said I wasn't going to pay for it, he said no rooms were available. We had to accept roller beds for the first night as it was now very late. These turned out to be no good as they had springs sticking out of the mattresses, and my daughters legs were hanging over the edge. So they slept on the floor the first night.
This was a lie, because the next day I spoke to a really helpful lady who changed our room. This one had a sofa bed, not ideal, but me and my sister in law shared a queen bed for our stay. I still cannot get over he way we were treated, terrible. I have written to Virgin to complain.