Big disappointment
I've stayed at their sister hotel in Boston a couple times (which I love) and was expecting a similar experience only to be highly disappointed. This is not a 4 star hotel. Even though the rooms were sparsely decorated, it was crammed. No drawers to unpack clothes into - you have to try and fit everything into the closest. Rug was old, stained and worn. Furniture beat up. Bathroom had this strange little shelf that was hardly big enough for you to place your toothbush and toothpaste let alone your health and beauty supplies. Bathroom lighting was horrible for us women applying makeup. I called down for champagne glasses and an ice bucket and waited almost an hour. Had to call again - waited another 30 mins. I didn't have my loyalty number with me when I checked in and the front desk girl had me stand there while she attempted to find it. After 10 minutes I asked if she could just add it after I checked in since she had the necessary info - I got a huff and puff as if I was putting her out. The only good experiences: the bellman offered me a cold bottle of water when I came back from my run and the gym was nicer than most.