Bugs in the room-thumb size
We checked in on in a deluxe room, on 6september. The room was OK , comfortable bed, size of the room ok for NY standards On our 2nd day we noticed a huge bug in the bathroom. I am not making a fuss about a bug -cockroach - but this was the biggest one i have ever seen-size of my thumb. With an empty box I was able to kill. I informed the reception. The response i have received was a simple 'eeuw'. I told the reception to clean appropriate and sanitize with bug poison. When we returned the bathroom seemed clean. The same evening guess was- another cockroach in the bathroam. That was too much. Called the reception and wanted to talk to the manager. He apologized, said it is normal for NY, they come through ventilation. Offered free breakfast for the rest of our stay. He added that he is going to send someone asap. i waited 1 hour since nobody showed up, i had to call hoysekeeping myself. The guy who showed up took the animal but he said he has no idea about sanitizing. 
When we checked out we talked to the manager, he made a refund of like usd 100. However this was my last stay in any Radisson chain in the US. In Europe they are much better. also the storage fee of usd2 per piece is something i ve never encountered in NY. 
I visited NY more than 15 times stayed in B&B or upscale hotels. I have never seen such bugs and poor management. 
On our last night we checked in to 3 star Roger Smith hotel next door. The service is much more friendlier, huge room, no storage fee and much cheaper....