more than just displeased
This property is still a wok in progress. It isn't any better than when we were there a year ago. A handicap was requested, confirmed. When we arrived it was not a handicap ready room. I called the desk regarding the room and said we needed to be moved to a handicap room and was told they didn't have any. I then requested a riser seat for the toilet and he didn't know what I was talking about. I explained what it was and he said he would check. Next a nice man from their staff came, saw the bathroom and siad that it was not a handicap room. Offered to move us to one of the 2 available handicap rooms. I told him that the man at the desk they didn't have any. He took my husband to see the rooms and were moved. We will never stay there again even if we have to drive further. If they want to have return customers, they better stop the lies. We are not the stupid, just seniors.