What happened?
I stayed here with my family a little over two months ago during the 4th of July weekend and it is entirely different. Well let me rephrase that, the service my family and I received was entirely different. Last time we had a great time from the time at every turn. This time our room was not ready until almost 8:00 pm! thats insane. Valet and the bellhops were so unorganized even after they offered to help us with our bags we wound up taking them to our room. We asked if we could get a late departure since we didn't get in until 4 hours after the check in time and were told it was people like us who asked for late departures who were to blame for us getting into our room late. I asked to speak with a Manager and they said he was dealing with a guest, not helping, dealing. The person the front receptionist pointed out was arguing with a guest already, I decided that it wouldn't resolve anything. The grill was overrun and the staff seemed disengaged. Everything in the area is far away and it shows in the food. Only Daniel at the Bar at the pool, Lester the next day and my housekeeper through the stay seemed to care. I can't beleive this was even the same place, last time the guy at the reception desk recognized by name each time we came through the lobby. He must have had the weekend off, or got feed up with the hassle here too.