Can't seem to get it together
My first clue that there might be a problem with this hotel was the multiple breakfast room service trays still in the hallway at 3 p.m. when I checked in (they were still there at 9 p.m.). I didn't check my room closely on arrival, just dropped my bags and went to meet colleagues for dinner. When I returned, exhausted, I discovered that neither the bed nor the bathroom had been cleaned (lots of long black hair, I am blond). First offer was to send housekeeping to clean, but after I insisted, I was moved to a new room. New room was clean. Got up at 5 to use the fitness center, which was full. One treadmill was not working, so I went and reported that to the front desk. They assured me it would be safe to run outside, in the dark, around the hotel-yea, right, I'll just jump over the homeless guys sleeping on every corner. I am from a big city, and fairly brave, but this is NOT an area for a single woman to be out at 5 a.m. Never did get a treadmill, the fitness center remained packed and I had to leave to go to work. As others have pointed out, restaurant options are very limited in the evenings in this area. Overall, staff seemed pleasant but unaware of the service level one would expect in this type of hotel- for example, no offer to bring me keys to new room or to help me move. And I'm an Omni "select guest."