Poor service! Not worth the money!
I don't usually post reviews, let alone negative ones, but I just got back from a special surprise birthday trip to San Francisco for my husband, and we were less than impressed with the service at the Radisson Fisherman's Wharf. I booked this hotel based on the fairly positive reviews, along with the location, and the fact that this was a Radisson; a well-known name, and a company that we have had positive experiences with in the past. Since it was our first time in San Francisco, I thought this was a safe bet. Overall, the accommodations were average at best, and not at all spacious. However, it was the overall service (especially for the price we paid) that was shocking. Since I usually get bored by reading these reviews at length, here are the highlights:
-When we checked in we were told our room wasn't ready because the room we requested wasn't available. We requested an interior room, not facing the street, above the 2nd floor, based on the other reviews we read online. Turns out they put us on the 2nd floor in a room facing the VERY noisy street. We're from NY, and used to traffic, and the sounds at all hours of the night and morning still kept us awake.
- No one assisted us with our luggage or even offered to.
- I had ordered a surprise gift basket to be waiting in the room upon arrival - it wasn't there and took several calls to the front desk for it to turn up.
- On the following day my husband also had placed a surprise flowers and champagne order that never showed up. After back and forth phone conversations we were offered a 30% discount on the purchase and were told they would be delivered that evening by 8:30 pm. As a birthday surprise, that is completely unacceptable. We eventually had the flowers and champagne delivered, but needless to say both surprises were ruined and lost their effect. 
- We put in a wake up call for 5:30 am since we were being picked up to go to Yosemite for the day on a bus tour. THEY NEVER CALLED!!! We were called around 6 am by the front desk saying "they realized they never called" and were calling then. Luckily we set a backup alarm, but otherwise we would've missed our tour and have been out all the money we spent as well as the experience.
- We asked the concierge for recommendations for restaurants and various sites. While there were several concierge and front desk assistants that were very helpful, we found that many were less than knowledgeable and could not give proper recommendations. We actually booked our tour through the Visitor Information Center in Union Square because we didn't trust the information they provided at the concierge and front desks.
- Our toilet clogged.
The positives:
- Great location - steps away from Pier 39.
- Some of the staff was very nice and helpful.
- Cleaning service and maintenance were prompt and efficient.
- Local transit is very accessible from this location.
Overall, they get a D. There are so many other hotels in the city, and I'm sure you can find one that seems to appreciate your business and strives to impress their guests.