Disappointed!
My husband is a Marriott Rewards member, so we used his rewards points to book a room for spring break. We booked online and were given a free upgrade to concierge level. When we checked in, we were told we had to pay $30/day for the upgrade. But each time we went into the lounge, everything was gone! Marriott allowed several volleball teams access to the lounge so it was always picked-clean! We had also requested 2 beds for our family of four, but were told the only room available was a king. I explained to the front desk clerk that we really needed 2 beds, she smiled and reassured me that a king and a rollaway were actually more bedspace (like she was doing me a favor?) We cancelled our reservation for the 2nd night and lost our rewards points. The only bright part of the visit was the breakfast buffet - it was pricey but Donna was so friendly it helped cheer us up a bit. As we were leaving, Lisa expressed concern for our disappointment and asked how she could make things right. Marriott, we feel as though you treated us like trash because we had earned a "free" room. Let me emphasize EARNED! I would expect that you would treat your most frequent visitors with a little more courtesy. Your accomodations and staff are not worthy to be called 4-star!