Rundown, Bad Food, Bad Service - other than that it was fine!
My husband and I stayed at this property for 3 nights. we were there for a conference with about 250 people. We did not have problems with checkin but a number of others did. The entire property is rundown and in need of a facelift. The layout of the lobby relative to the elevators is ridiculous (I realize that's not something they can change). The restaurant situation was ridiculous. There are signs at the restaurant entrance and on the paperwork you get saying that it is open for dinner beginning at 5PM. After driving 400 miles we just wanted to eat something and go to the room. Several of us went to the restaurant and it was empty and the lights were off although the sign with the 'supposed' hours was on the desk. There was a sign on the wall saying 'join us for dining in the Baron's room'. We went to the Baron's room - the door was open, the lights were on and THERE WAS NO ONE THERE. We went to the bar where the rude bartender told us 'We're not open on Thursday night'. We asked about the sign and she said 'well it shouldn't be there and walked over and moved it. We then asked about the Baron's room sign - she said that was for private parties only - the sign didn't say that. She then said we could order from room service or in the bar and sit in the lobby to eat. That's really something I was looking forward to. We got in the car and went somewhere else to eat. It got better at lunch the next day. We were a table of 5. We had to ask for someone to take the drink order and to bring us menus. One of our party got up and went and got utensils and napkins as the waitress didn't bring any and wasn't around to ask for any. Two of the party ordered burgers and the buns were so stale that they crumbled when they picked them up. One person and I ordered quesidillas and they were literally dripping with grease. The pico was supposed to come in a taco shell and ours was dumped on the plate in the grease. When we asked the waitress she said 'o, we ran out of the shells' then she asked if we actually ate the shells. When we said yes, she giggled and from that point on every time she came by the table she giggled and called the man who had asked about it "Mr. Shell" - The entire experience was bizarre. As this was a conference, the party of 5 needed 4 separate checks - this evidently was really hard for her. There was a banquet on Saturday night and the food was served buffet style - not my favorite but o well. One entree was chicken fried steak that looked like a frozen hamburger patty from Sysco with no breading and gravy with the consistency of soup. The other was chicken in some kind of sauce that was even thinner than the gravy. In addition to being totally unappetizing to look at they didn't taste very good either. There were a number of older people at the conference and they had a lot of problems with the doors. All of the doors other than those at the front are card-keyed access - this is OK. However, they are so heavy that some of the people literally couldn't open them and if they could were not able to hold them open while passing through. This is dangerous. 
This did not affect me, but several of the people had requested smoking rooms. One gentleman was told none were available, even though his reservation clearly states 'confirmed king smoking room'. When he got to his room (double non-smoking) he noticed there were no trash cans in the room - he went into the hall and there was a housekeeper who he asked for one. She said " Oh,you're in that room? They never put anyone in that room because it is next to the laundry and noisy all the time". However, one of the other attendees who had also requested a smoking room was told "we don't have any available, but go ahead and smoke, we'll send up some ashtrays (which they did). I am a smoker but am used to staying in non-smoking properties so it didn't bother me. However if I did not smoke and got put in a non-smoking room that had obviously been used as a smoking room I would think I would not be happy. All in all the whole weekend was a bad experience.