Promises, Promises but failed to deliver
Last Thursday and Friday, we stayed at the Rancho Bernardo Inn while attending a family wedding in the area, Our initial delight faded fast however. We were placed on the side where the valet parking takes all the spaces which meant we had to park in the public lot. I have bad knees and the distance was a fair bit away from the room. After we entered the room, we could not ice. The nearest ice machine was in a separate building behind us that required a long walk.
Then, we started to look around the room and the bath was so tiny that it was a one person bath at a time. The rooms were recently updated but not upgraded. The bedding was relatively new but it look rumpled, not changed recently. When i attempted to locate an outlet for my computer to do some work, it was six feet or more from the opposite end of the desk, The wi-fi connection was pathetically slow and difficult for me to get on my network. Since I could not work, I decided to watch the flat screen TV but kept getting a red raster that popped in and out and was very annoying. I called the Front Desk to get assistance but alas, nothing was ever done about it. We slept the first night comfortably but kept hearing cars doors being opened and slammed until late in the evening. In the morning, we looked forward to having our free breakfast in the Veranda but again, we were disappointed. Coffee that tasted like dishwater and very cold was replaced with warmer but no more tasty liquid. The buffet had cast iron pans with food to keep warm but it burned the bland tasteless offering. The charge for this breakfast was an amazing $36 but then removed from our folio. We decided not to eat there again. Unfortunately, the only place in the hotel that had decent food and coffee was the coffee shop serving Starbucks coffee. When I checked out, I discovered we were put on a plan that was higher than what I booked at. The new desk clerk told me the charge were for three nights but we were only there for two. Then she reversed herself when i told her we were only there for two and argued that she never inferred three. She never offered to get a manager to discuss it, so we just simply left feeling disappointment.
We will likely not go back there again.