unremarkable hotel in top location
Arriving at the Westin St Francis after a long international flight is not a "wow we made it experience" ! Impersonal check-in and fairly unremarkable, bordering on dingy, bedroom. Had 2 very different experiences at concierge: one very helpful woman and one rude and unhelpful man. 
It seems wrong to have to pay for wifi at these big hotels.
Location was perfect and this was really what made it a success for our brief visit to SF.