Oh My Heck!
Upon arrival I should have known to be concerned when staff were playing baseball in the parking lot and actually asked us to move our car due to their game. THEN...the check-in area. REALLY?? Christmas decorations still up in April?? Upon checking in they photocopied my DL and credit card. (Later I learned that this is unethical and possibly illegal). We were given a room on the second floor which was actually up three flights. We decided to use the elevator and SURPRISE....it was BROKEN. When we called it to the Manager's attention he tried for about one minute to fix the situation and then told us to use the stairs as he resumed his BASEBALL game in the parking lot. THE ROOM...is it was so shabby...outdated decor and not to mention a horrible smell. There were actually burn marks and other stains on the chairs in the room. The bathroom was HORRIBLE. Holes in wall with plaster peeling off and not to mention the hair care products were not even matching brands. The closet also had peeling paint and holes. At this point I began to have a panic attack at the filth. I quickly found reservations down the street at Comfort Inn for only $20 per night more and we had stayed there and knew it was roomier, cleaner and served a good breakfast. I went to the front desk to demand my $ back and that they shred my cc copy and DL copy. The man didn't seem to speak good English and OH BOY...he had to disturb the manager who was playing ball in the parking lot. The man was rude and I had to yell at my husband to come help because the situation was so scary. I was about to call 911 when my husband who happens to be a very large, strong man came into the office. At that point I walked away to avoid further stress. He was able to have the manager destroy the copies they made of my cc and DL and get our $ back. What a nightmare. The man at the counter even admitted to me that they had just moved the people ahead of us to another room. What the heck? This NASTY property does not have a better room. And they were violating ADA by not having functioning elevator. Please DO NOT EVER STAY AT THIS DUMP. Spend just a bit more down the street at Comfort Inn and ENJOY your visit to SF.