Great location. Disappointing Hotel
Booked a 3 night stay with my partner and his mother to celebrate my partner's birthday. I had read some comments about the poor rooms, so decided to Email the hotel the week before to ask if it would be possible for a refurbished room as it was our first visit to the USA and a special celebration. I was very pleased to receive a response acknowledging our request. HOWEVER, when we arrived at the Edison at 2.30pm (UK time 7.30pm), having been travelling since 3am, we were told to come back at 3pm as the rooms were not ready! Not what you want to hear, especially since we'd booked in July! When I explained that I'd emailed in advance and indeed had received a reply from the Edison, the clerk couldn't have been less interested and just shrugged his shoulders! So, after a long tiring journey, we sat in reception with our cases for half an hour. At 3pm we asked another receptionist, who seemed to have trouble finding my booking and also just shrugged and said there was no record of my request, despite showing her a copy of my Email. She gave us 2 rooms on the 22nd floor and when we finally entered them, to say we were disappointed was an understatement. They were very dingey and shabby. I wanted to go straight back to reception to ask for different rooms, but we all felt that as we'd had to wait for these rooms, it would be a waste of time.
I notice that in response to other comments on Trip Advisor about poor rooms, the Edison always suggest requesting refurbished rooms next time. Well, I did all this in advance and it made NO difference whatsoever!!
Having said all this, we were determined it wasn't going to spoil our stay. We did loads of sightseeing, bought a 2day ticket on the open top bus(recommend it for getting about), saw Evita, and had some lovely meals out. The weather was kind to us and we had a great time. We loved New York and found the people so friendly and helpful. The Edison is in a great location but such a shame they let us down so badly on our arrival. After our experience I would not stay there again