Highly Attentive Service
My experience at the W City Center, actually began about a week before my visit. "My W Insider," Laurelin H, was very proactive in reaching out to understand my reason for visiting, any planned activities, assistance with booking tickets, etc. All of her recommendations were great, and we did leverage the team at the W to book our Boat Architecture Tour. During our correspondence, Laurelin discovered that we were attending the Cubs game while in town. With this in mind, she very thoughtfully delivered complimentary Cubs hats for my girlfriend and me. Nice touch! Generally speaking the hotel and accommodations were consistent with other W hotels I have stayed at - trendy, fun, luxury with a sense of attitude. 
Great job to the entire staff at the W - and to Laurelin in particular. Had a great weekend in Chicago, and it was enhanced by the helpful nature of the W staff.