Be Warned Room 721
We were greeted by a receptionist who was to say the least officious and certainly not very warm or friendly. I had requested and paid for on-line an upgrade but was told there were none.
The room we were taken to was 721. We had booked and paid for a Riverview Room. This room had neither the view nor the oversized leather armchair that you boast in your room description.
We complained and were taken to room 521 a much larger, brighter and generally more pleasant room with a possible view of the river but because of really bad planning of the room the shutters could not open more than several inches before hitting the false ceiling.
We had ordered on-line a fridge for the room so as I could keep my medication at the right temperature. It was not in either of the rooms and requested it again at the reception. I was assured one would be sent up - it never arrived.
Generally, I think the hotel is dark, dingy and certainly not what i would describe as either luxury or 4 star.
The hotel seemed less interested in hospitality more inclined toward how much money can we make off of our guests.
In fairness, having written this, the receptionist asked about our stay when we checked out and did make a gesture toward the cost of our stay as recompenses.