Second time, just OK
I stayed here last year and posted a glorious review. We return to Chicago almost every year in summer so I reserved the hotel again. This time, it was just ok. No bad experience here, but the staff seemed to have too much fun among themselves, which will eventually take away from customer care. I wonder if the Kimpton reputation of being the best place to work for is backfiring upon themselves. I was extremely disappointed at the wine reception because they were serving very cheap wine ("Rex", to be exact, which can be purchased at grocery stores for less than $10 per bottle). I thought that they could try a little harder to find interesting wines for a little more money. I will probably try another hotel next time.