Great hotel, great W staff, horrible valet service
I recently stayed at the W for business a couple of days ago. Upon driving up to the hotel, the valet service just stared at me in the car. Watched me unload the car and walk around and not until I begin to walk in the front doors offered me a valet ticket. In addition, the valet person couldn't event speak english and struggled for about 2-3 minutes to spell my last name (my last name only has 7 words and is of english origin). For $55 a night, I would expect a better level of service. In addition, upon returning to my car the other days, I received the same level of smug service. This is the only reason I am giving them 4 stars. The staff in the actual hotel was wonderful from the front desk to the restuarant and maid staff. The room was great and as a platinum guest I arrived to my room with a very nice welcome gift of prosecco and chocolate. This hotel is good but they should look to improve the welcome guests receive upon entering their establishment. Perhaps they should look for guidance from the W at Lake Shore as their valet service is great.