You Will Regret Staying Here!
In short if you expect a property with the Hilton Standard don’t stay here. If you are a Hilton Honors member and want to be treated like a valued customer, don’t stay here. If you want shuttle service or want to make sure you can arrive back at the airport for your flight, don’t stay here. If you want a clean, functional room to watch TV or get some work done, don’t stay here. If you don’t want to sweat in the Memphis heat while in your room, don’t stay here.
My flight was canceled so the airline offered to put me up and I asked them to place me at a Hilton property. They offered the Doubletree and all I can say is what a nightmare! The agent called the property to request a shuttle but was told that it would more than a hour before they could come. I paid $35 for a taxi and arrived in about 25 minutes.
Upon arrival I lined up in the Hilton Honors line and as a Diamond member Hilton’s top tier I assumed the wait wouldn’t be long. I was wrong. The wait for service began to stretch on and other customers began to get restless. The guard slouched against the wall was so engrossed in his cell phone call that he simply ignored the various requests for assistance or to find a manager. After 30 minutes I gave up and got into the regular line. When I got to the desk the agent was insolent, rude and adopted the attitude that all customers where a bother. I asked to see the manager and she refused to call one. Finally I got the keys to my room.
The heat index outside was 105 degrees and believe it or not the AC in the room worked only marginally. The room was dirty, the phone didn’t work and the TV was fuzzy. I called the front desk and asked about a shuttle in the morning and was told the first one was at 6am. I asked if I needed a reservation and the clerk said yes, so I made a reservation. She also said I should be there 10 minutes early. I arrived in the lobby at 5:50 am and waited until 6am but there was no shuttle driver. I went to the desk and enquired about the shuttle and was told it wasn’t leaving at 6am that morning. I asked why and was told that one of the flight captains didn’t want to leave at 6am and they catered to the flight crews and since they only had one driver I would have to wait. I asked about a taxi and was told that I had to get my own.