Pretentious
Stayed her for 2 nights for a "Girls Weekend" . From the time I check-in the staff was unpleasant. The front desk staff member by the name of Brian was very rude and snotty. Before my arrival I called to verify if my room was available for early check-in as I requested in my reservation. He proceeded to tell me that all I booked was a "regular" room and that they had several available.I have stayed at several 5 star hotels and have never encountered a more pretentious staff member. Upon check-in we valeted our car and every time we called down 15-20 minutes before we were to leave to have our car ready. Each time we called we had to wait an additional 10-15 min. in front of the hotel for our car to arrive. And for $30 a day for valet this was unacceptable. The room was very basic and small. Outside of the location of this hotel it offered NOTHING extra. I guess for tourist to Houston this hotel would be ideal because of the location but for someone who is from Houston this would be my LAST choice in the future.