Stolen Property
I stayed at the Renaissance in May for a 3-day conference. If I had rated this hotel while I was there, it would have probably gotten a 4 out of 5. However, I waited to write a review after returning home and discovering that someone from the cleaning staff had stolen an Ipod I had deep in the recesses of my luggage. There are a couple of comments I will make about this situation:
1. I stay in hotels at least 20 to 30 times a year. I stay in, at least, a 3 star hotel or better each time. If you are paying the extra bucks, you want to feel you are safe and comfortable. I have never had any cleaning staff to steal from me before until I stayed in this hotel.
2. No, I didn't report it to management. I would imagine they would not have believed me while I was there. Believing me after returning home and then notifying them means they would not believe me at all. If they care and keep up with their reviews, they will see this one.
3. The theft bothers me. But, the thing that really got under my skin is that I had the Ipod buried under dirty clothes, including undergarments. It wasn't just laying in my suitcase so that if it was opened, a person could readily see it. That made me feel violated. It also indicated to me that my suitcases were searched thoroughly.
If the conference is held at this hotel next year, I will not go unless I can be placed in another hotel. One experience is enough for me. Oh, by the way, the Ipod had my name on the back. That person was really desperate, in my opinion, to take something they will always have to explain. 
Room service was handled in a very appropriate manner. The food was good, and the service was fast.