Fab location and service!
We have stayed at the milford around 5 years ago and was happy with our stay then so we specifically wanted to stay there again in our second visit to NYC. The lobby is upstairs to check in and isn't clearly signposted but there are plenty of people about to ask and there is a lift sio that shouldn't pose a problem. Check in for us was swift and my parents got a free upgrade to a king size room with a fab view as there standard room wasn't ready at the time. We did see queue's of people at other time checking in but it is a busy hotel so can't expect much else.
Rooms are clean and tidy, could do with a little more staorage and hooks to hang things on but overall it was fine - room was much larger than the last one we stayed in! Our bathroom door was a slide shut one with no lock which was fine for us being a married couple but I don't think I'd like it if I was staying there with a friend as you could hear everything! 
Location is fabulous as other reviews have previously stated. There are good coffee shops locally as the hotel doesn't currently serve coffee or have any machines (although they did 5 years ago so maybe with the renovations, this will change). There are also no coffee/tea making facilities in the rooms. 
The hotel dealt well with our complaints about unruly teenagers that were across the way travelling with a British school. They were very helpful.
We were caught up in hurricane Sandy and were due to depart on Monday 29th Oct but flights were cancelled! So the hotel said we could keep the rooms (we had to pay of course) and we'll claim it back. When talking to others in the same position at the airport when we eventually did fly out 5 days later, their hotel could not accommodate them and they were moved numerous times to cheaper hotels so we were very lucky. Lifts were busy but we accessed the quieter ones as we were floor 4 so it didn't really effect us.
All in all another great stay at the milford. They are having extensive renovations and there was some noise but we only noticed it on the days we remained at the hotel after the hurricane. We dind't have a view at all but again, you're out most of the day so are not in to see it anyway! My parents however had a great view of 8th Avenue!
Welld one Milford - keep up the good work. Receptions staff were very helpful.