a big disappointment
I was looking forward to this hotel more than the rest on our recent trip to USA, so disappointed. I know it is old, being built in 1930, but the smell on the 23rd floor as you got out of the elevator was offensive and like it was from 1930 it smelled so old and musty. Luckily once in our room the smell was trapped outside, the tiny double bed was bad, my husband is 6 feet 4 inches so feet hung over the end. we were certainly snug trying to both stay in the bed together.
i did ask if all the floors smelled this bad, they seemed in denial.... First i was offered another room for an extra $400 per night, then $300 a nights, then finally a smaller room for an extra $79 per night, they missed the point, it stunk. we then were shown 2 other floors (12th and 8th), they did not smell as bad as the 23rd floor, but the noise would have been worse room smaller and had to pay more!!!!!! so put up with the stench for 6 days. this was the most expensive hotel we stayed at but by far the worst. I am comparing to Bellagio in Vegas over $100 cheaper per night but flawless, Hard Rock Hotel in Orlando, again $100 cheaper per night and Ritz Carlton LA again $100 a night cheaper, but no comparison. I had to prepare myself each time we went to the floor covering my nose and mouth and run to our room. we wanted to do the hotel tour, but the 23rd floor smell cured that idea, we spent as little time on the hotel as possible, no food, no drinks, no time... all was better spent as far away as possible. When we booked we were offered an upgrade to the towers for $39 per night, which i accepted, but was told when we got there it was not avaialble after speaking with other guests and other people apparently it is never available. I loved New York and intend to return but NOT to the Waldorf Astoria. If you wish to see it just go to the lobby, that is as good as it gets.