Worst hotel experience ever
I chose this hotel because I needed to use the hot tub for pain. First day, all taped off/couldnt use. Next time I used it, no bubbles, although I called ahead and was assured It would be on when I got there. I put the switch on but no bubbles. Room dirty daily problems from dust all over bathroom to ac not really working so that it moves around the room/just was stuck coming from the hall portion. The faucet on the tub hurt me to pull on to set to shower from tub. I reported this 3x and it still was difficult and much of the water still came out of the tub side instead of shower. 2 nasty concierges, and were absolutely not worthy of customer service positions in my opinion. They recommended a person to give wheelchair scooters whose scooter broke, and the man was screaming at me like he was ready to lose his mind. When I mentioned this to the concierge Molly I was told that it was very sad for her and the man at the scooter store. I asked her why she spoke to him and she said she wanted his side of the story. I let her know that he was Not Amazing as she mentioned, and that I had to find another company to get a scooter as he was a nasty screaming person. I complained about her, but it seemed that it got nowhere. I fortunately spoke to a lovely lady who was professional, kind, and easy to talk to and helpful in every way, her name was Melissa. Thank goodness they had her there to make things right as right could be. There was a waitress as well with the same name who was a pleasure and helped make my stay better. 2 bellman were fantastic as well. Very unhappy experience there, and couldnt wait to leave there. The manager left a msg for me, which was professional. I ended up complaining to a nice manager but dont think it was communicated back to the other managers.