Overrated
Positives:
- Location (if you don't mind having to detour through the Nordstrom shopping complex every time you want to go to Michigan Avenue)
- Very helpful and polite staff. Excellent service from every individual we came in to contact with. 
- Comfortable bed.
- Very good size rooms.
- Great TV and sound system.
- Quiet hotel (we never heard our neighbours once - the rooms were occupied).
- Comp newspaper each day.
- Comp tea/coffee/juice in lobby area each morning.
- Comp wifi in rooms (although irritating interface to log in which required a new password every 24 hours and in any event dropped out regularly requiring user to log in again) 
- Comp facility to print boarding passes.
- Excellent AC.
Negatives:
- This hotel is *desperately* in need of refurbishment. The decor in the rooms and corridors (the lobby area is nicer) is not so much tired as utterly exhausted. The carpets look years past their best but then the curtains, furnishings and upholstery are drab and equally outdated. In our room one of the chairs had arm rests that were dreadfully worn and the other chair had paint stains all over the base. The door in to the bathoom had a broken handle on one side and even the comp toiletries (which were replaced only twice during our entire stay) looked basic and cheap.
- Irritating to have to go up to floor 5 to reception and then take a separate lift (that is not nearby) up to the rooms. 
- Cleanliness was an issue. On one occasion our bedsheets had been changed only for us to discover when we went to bed that there was what looked like like dried blood on them. To be fair, the hotel rectified the situation extremely quickly and recepton got in touch afterwards to ensure that the sheets had been changed by housekeeping and that we were happy.
Overall:
We booked this hotel on the strength of the other reviews here on Trip Advisor, but were disappointed and find it hard to square our expeience with the glowing reviews by others. We would not stay at this hotel again unless we read that significant investment had taken place. It seems to have very good staff but is let down by a lack of investment which means it is not able to keep up with the competition.