Pretty Hotel with Not So Friendly Staff
Stayed here for three nights on a business trip. The hotel itself was very nice and the room was comfortable. The level of service was hit or miss. Upon checkin, the person at the front desk was friendly and gave me good directions to the room. Upon checkout, the person at the front desk seemed put out that I was checking out as a final bill had already been put under my door. I explained that I also needed my boarding pass printed out for the airport. He said he did not do that and instructed me to walk across the courtyard to another building to have this done. Not too easy to do with luggage in tow. I ate dinner at Frank & Albert's every night. The food was good and the hostess was very friendly. On my last night, I placed a "to go" order as I wanted to eat outside. The manager gave me the wrong order and charged my card. Spent the next twenty minutes waiting for the new meal and fixing the credit card bill. The service at this hotel was either really good or really bad. It almost seemed like the staff went thru two different training programs.