Only one complaint
We spent 4 nights at the Amalfi Hotel in Chicago. The location was great - walking distance to the subway and bus, shopping and the downtown. Loved the morning breakfasts and happy hour. The parking fees were high so we found a place down the street which was cheaper. Staff was helpful and friendly and gave us directions and suggestions on how to get places.
Only issue I had was when I called to enquire about the cost to purchase a vanity mirror like the one in our bathroom. The mirror is wonderful - gives great magnification and has lighting for different situations. I phoned down to the front desk and got hold of housekeeping. They said they couldn't help me, but would get the person in charge of that to give me a call back within 30 minutes. Well, no one ever called back. I consider that to be poor customer service and wanted to mention to the hotel that they need improvement in that area. Other than that, the hotel was marvelous and I would recommend it.