Dump
SO very disappointed in this hotel. I admit I am really picky, and probably read 50 reviews, everyone said they enjoyed the hotel and that the rooms were well appointed, ask for a higher floor for quiet, ask for an upgrade, and they will treat you right. It is my 50th birthday today and I am kicking myself that I am staying at this dump-I'd rate it a 2.5 hotel. 
Rudy, was polite enough, and did his best to upgrade us with a terrace room, nice albeit the room was not ready at the 3pm time-so 4:00pm and we head up to the room and the cleaning staff had just begun cleaning, so we waited while they finished. The power went out, so they could not finish vacuuming. 
The state of this room is horrible (2114), old, furniture chipped & nicked, woodwork/doors chipped and the whole room needs paint. The carpet is disgusting, I have stayed in Holiday Inns nicer then this hotel. The bed is not comfortable, unless you like really firm beds, no pillow top etc. Average sheets, no central air/heat it is a unit in the room. 
The room is noisy, even on the 21st floor!!! You can hear your neighbors next door & above you.
When I called down to complain the front desk lady said I could upgrade to a "premier" room for 50$ more, I went and looked at it and it was decorated nicer, newer and more stylish, but the bed is the same. For a $100 more I could upgrade to a larger premier room, no thanks.
So very disappointed, I hope I can switch hotel tomorrow to the Hotel Intercontinental. Would never ever come back to this hotel. Stay at the Ritz or Setai. Bummer for my 50th!