Disappointing
I travelled to SF over the Thanksgiving holiday for a romantic getaway for two. Usually I stay near the airport, but since it was her first time in SF, I wanted something a little central to the attractions and a little more upscale. I have to say I was very disappointed overall with this Hilton. I've stayed at other Hilton properties in the past, so I have a benchmark to judge from.
Pros: easy walking distance to Union Square, North Beach, Chinatown and other landmark locations. In house Restaurant staff were awesome. The food was ok, but it's a hotel right? Cleaning staff were very efficient and timely. Cons: Thermostat in room never worked for the length of our stay. Hotel maint. were contacted, they looked at it and told me to use the commands on the A/C unit instead. Front counter staff were indifferent bordering on discourteous. Tried to call the front desk from our room on several occasions-no one picked up. We were upgraded to Executive level on check-in, but were denied access to Executive lounge and services. The reason given was that we booked our room through a third party, so we didn't merit the privileges given to us. Hotel parking was $50 a day- you've been warned! No bar frig in the room. Vending machine on our floor wasn't working at all. I told the front desk, but no one worked on it.