Shocked this is a 4 star!
The rooms are TINY... Parking is not included (it's $50 per night) - maybe should have expected this in Chicago, but they definitely should have mentioned it. No help bringing in luggage from the garage next door. They charge $10 per day per electronic devise that uses "their wi-fi". Oh, and the was an additional charge if we even opened the fridge (mini-bar) because they would have to sanitize and "restock", so we couldn't keep any of our own food (water, left-overs, etc) in the fridge. Concierge was not on duty most of the weekend, and when he was he wasn't helpful or even interested in being helpful. Our trip was fabulous, but this was definitely the low point of our trip. Just astounded at how they nickel and dime the heck out of you, when you are already paying a good amount for the room. And for the cost, I would have expected the service staff to be helpful and very polite, but no such luck there either. All around bad experience and will never recommend.