Pool closed, "kitchen" was a joke.
I asked when making the reservation if the pool was open and was told, yes. Then, when I arrived at hotel, I was planning on heading straight to pool was told it was closed. When I asked what time in the morning it would open, the receptionist told me "I don't know." Then, the next morning, I found the pool had not even been opened for the season. That is the only reason I chose the hotel, and I was very disappointed (as was my little kid). Also, I had requested a pack 'n play but was informed upon arrival (NOT BEFORE) that there were none, only a crib with loose bedding that I didn't feel was safe for an infant. Lastly, I presumed the room had a kitchen. Not just a sink, microwave, and a mini fridge with no freezer. Plenty of hotel rooms have fridges and microwaves, and do not advertise that they have kitchens. There was someone else's leftover room service tray outside my door when I arrived, and it was still there when I checked out. Lastly, there was a band-aid on the floor of my room at check in. Made me question how well the room had been cleaned. Overall, a completely disappointing stay. I had reserved five nights, and left after the first. This is the first time I have ever complained about a hotel, but I really felt disappointed.