mediocre service
The hotel was unprepared for the number of guests arriving on a Sunday afternoon for a stadium concert that started at 4:30p. We arrived at 2:52p for a 3:00p check in and didn't get to a room until 3:47p. We were one of many waiting for a room. The desk manager (he had a different official title) told us the reservation system of check out at noon and check in at 3:00 was designed to fail. (Not exactly a good pr/customer service approach.) Reservations were for one of the executive floors. We were not told how to access the lounge, the hours of operation during the day or hours for breakfast. And our room key did not work in the executive lounge when we went for breakfast.
On the positive side, the bed was very comfortable, and the room had recently been renovated. The location was only a few blocks from B of A stadium downtown.