bad choice. bad service!
I’ve been meaning to do a review on this property. This was not a good experience. First off the best hotel I have ever stayed at is the Hyatt in Dubai. So considering I would be spending a few days at a supposedly nice Hyatt in Down Town Indy for a trade show sounded like the best part about the trade show!
The location is outstanding! The room was fine. The iron was broke. I called housekeeping and they replaced it within 20 minutes. Very good service.
I had a very important package that was sent overnight and arrived at the hotel by 10AM. When I returned to the hotel I went down to the front desk and enquired about the package. I was told it was in the hotel and the bell staff would bring it to my room. I called the front desk 30 minutes later to see why it wasn’t delivered yet. I called 50 minutes after my initial request to see what the status was. This time the same front desk person answered, remembered me and wasn’t as nice. He told me they were very busy. I wanted to pick up the package myself, but wasn’t allowed! The package finally arrived over an hour and twenty minutes after I was down at the front desk asking for it. It put me way behind in my dinner engagement. On top of that the bell person acted as if he was deserved of a tip and not happy when I shut the door.
The other issue was with check out. Typically there is a paper receipt slid under the door with itemized expenses. At this hotel this is not the policy. Instead I had to wait a considerable time to get my itemized paper receipt. I asked why they did not provide the service of slipping the receipt under the door. His reply was that they don’t want to waist paper. First off paper is the most recyclable product on the earth! Second at every other Hyatt I have my receipt under my door in the morning. That was the case the next night after I checked out and stayed at the Hyatt Indy Airport!
The reason they cannot provide a receipt is they are under staffed. They knew there was a large convention in town. Poor management and poor staffing were the result of poor service. This was also found in the lower lobby lounge. Each night they were under staffed. Again poor management!
Next year I will ensure my company does not book this hotel. There are too many choices all within the same distance that I am sure can provide better service!