Unbelievably bad
I stayed with my wife in September for our honeymoon. I was slightly sceptical at first but no one to judg a book by its cover and with the US the apparent home of good service I thought I would give it a chanc. The moment we checked in we were rudely spoken to and told to put our bags in a storage room. We arrived less than 15 minutes before check in time and thought it could have been nice to offer us the chance to wait. 
Once we got to the room we found it small and the floor around the aircon unit was wet. This damp patch reduced our available space significantly. I live in a hot limate and aircon units should not discharge this much water. This lasted all week. We also had ants in our bathroom.
During our stay we asked reception/concierge if they could confirm restaurant reservation. They always told us to use the public payphones and mad no effort to assist us. Where's the service? We stopped asking fo their help after that as they were so unhelpful.
The lifts are a safety hazard with a new panel put on all floors but wires exposed. Not safe. The staff were extremely useless. Checking out was a drama. They would not even flag a cab for us, bearing in mind we had a lot of luggage. We had to ask a question and the guy who appeared as the duty manager was rude in his response almost ridiculing us.
I've stayed in a lot of hotels and hostels. This was by far the worst hotel for us. Absolutely disgraceful. I have never experienced such appalling service. Horrible.