Horrible customer service
Beautiful hotel but if you want your room cleaned you need to be out by 9:30 AM at the latest. If the maid knocks on the door and you are still there, she will not come back later. We told her we would be leaving in 5 minutes and she responded by offering us towels. I thought she was simply asking if we needed any additional towels before we left for the day, but apparently she did not intend to come back at all. I should have accepted the towels because when we came back after being out from 9:30 to 4:00, the room hadn't been touched and there were no clean towels. I called and asked if it was too late to get the room cleaned and the man who answered the phone said no, but when the maid arrived she asked "what do you need?" I asked if we could get our room cleaned and she said "what specifically do you need done?". At that point I backed down and just asked for new towels as we left again to get out of her way. We came back 6 hours later to find that all of our old towels had been taken and no new towels had been left. I called the front desk to ask for towels. After an hour they still had not arrived, so I called again. I was very apologetic but the clerk hung up on me after saying she had already sent them. I waited another 30 min and called guest services. The man who answered was a bit friendlier and after another half hour we finally got our towels.