Room Smelled of Mildew
I stayed at the Sheraton Universal Hotel and my room reeked of mildew and the general condition of the room was not Starwood standard. Especially at $200 night. I should have contacted the front desk vs. spending the night in the room, but I assumed one night, I can handle the awful smell. Until I awoke with a headache. When checking in the Front Desk acted oddly when assigning my room, stating it was a nice room that had been recently upgraded. If that room was considered nice and upgraded, what is the condition of the other rooms? In addition to poor room quality, I had dinner at the Grill. The service was weak. I must have been waited on by a new hire, who missed training. The responsiveness was lacking and they didn’t have a definition of what restaurant service should include. A specific example, when I inquired about the chef’s special, I was given the kitchens color print out for the servers , upsell, upsell, upsell.