Clean, but not much else
Stayed here for a visit to Rice University. Despite what the website says, it is NOT in easy walking distance to the university, and the shuttle is very unreliable. We were able to take it in the morning, with a wait (despite ordering it in advance for a specific time- the desk routinely took such requests but ignored them) but it was never available for pickup on our return trip so we would have to walk or take a taxi (which could be a hassle depending upon who was at the desk). We had an early flight out and needed a 5 AM cab. The evening person ordered it in front of us, but left no note for the next shift. When our cab arrived, the person at the desk turned him away. He showed her the order and our name but she refused to look and see if anyone was staying at the hotel by that name and she actually walked away from him. If we had not come down early, we would have missed him and our flight. He told us that this had happened to him in the past at the hotel.
Also, the guest materials in the room say the restaurant is open until 10 PM. But when I returned to the hotel at 9 PM, tired, I discovered that it actually closes at 8:30. No shuttle to take me for food. No suggestions. So I had to walk to Burger King. 
The place is clean and the room was comfortable. You do get a small kitchen, which was convenient provided you had some way to get to the grocery store (the shuttle went there on a schedule - you need to check because I missed the last one and had to walk to a CVS). But I am not sure what the other reviews about good service are talking about.