W for Worst
First of all, I am a 10 year SPG P member, in additio to being an ambassador guest. Hence, I have had my fair share of SPG properties globally, and I must say that this is probably the worst W property I have ever stayed at. 
We choose W San Diego as our accommodation when my boyfriends family had decided on coming down for a weekend trip. We were excited to have been upgraded to a suite, and my ambassador and W/W were nice enough to also provide a nice welcome amenity for us. Unfortunately, upon returning from dinner to the room, we were shocked to discover such poor acoustics in the room, with the loud music blasting in from the pool deck. I understand the appropriate combination of fun and music at the W, but never till the point of disturbance while in the bedroom and being kept from sleeping as a result. I dont even understand how this room can even be considered as a revenue generating unit! After all, isn’t W still a hotel for folks to rest/sleep? 
Nevertheless, we tolerated the loud music until past midnight and attempted to call W/W. The phone rang for almost 2 minutes without anyone picking up. Guess Whatever/Whenever isn't really whenever. Having traveled for the last 10 years, I have not had this kind of experience, let alone while with my boyfriends’ parents. Let's just say the trip was not only ruined but I was utterly embarrassed,
Consistent with many of the feedback, why would you have communications and notes from the GM asking for how the experience was, if she never bothers to acknowledge nor respond to it? For someone who supposedly has almost 10 years of experience as GM, you would think that she had learned that listening to guests is an important component of the hospitality business.