Big and Impersonal
This hotel is in a great location in the heart of Times Square and the Theater District. It is a huge property so it is somewhat impersonal. You're just a number here not a guest. The check-in and lobby area are on the 7th floor (or was it the 8th floor?) which is a bit of a hassle if you are meeting people. The elevator system confused many people because you have to select your floor on the outside of the elevator and then go to the specific elevator you are directed to. Many people missed that and simply got in the elevator only to find that there are no buttons to select the floor. They were then taken for a ride with the people who used the system properly. I heard a lot of complaints about this.
The room was clean and quiet and the staff was friendly. I did not like the Concierge Lounge at all because it was busy, loud and the food was cold. Not exactly a quiet sanctuary. The bar prices in the lounge were more than the bars in the area which seemed like a rip off.
Choose this hotel for the location and nothing else.