NY break...
I think that the label 'Boutique' is really another word for less than what you would expect for the money you're charged. And it is unfortunate. The rooms are very small, the service is a bit slack, and there was no heat as they are on a single pipe system which is common in NYC but not ok when you pay $500 and freeze throughout the night. The room wasn't ready when I arrived which was ok as I had plans. But when finally checking in I had to ask for my bag 4 times, when asked if I could extend the valet parking with 2 hours I was told I had to come back in the middle of the day to get the car and then have it re parked and I would still be charged for another 24 hours of parking? When asked if they could recommend another garage nearby they couldn't, and as I had not brought laptop and sadly have no smartphone (I know, sad...) I couldn't research myself. They then said that they would 'look into' it and I suppose they still are, I am back at home in a warm house. They same happened when the query about the heating was put to them, I suppose they are still investigating that too. Or is it just that they really couldn't care less and just don't bother at all. We usually stay at the Ritz Carlton at Central Park, a lovely hotel with all amenities and at about the same rate, you actually get a room that can be heated if the temp drops outside. We tried the Thompson as we wanted a change of scenery, next time it will be back to views of Central Park instead and the Ritz. I hate being cold, it doesn't matter that the staff is hip and happening with jeans and shirts hanging out....