Really disappointing, horrible bellman
We stayed for 3 nights at this hotel and probably had the most horrible room (I hope so!).
The front desk was really welcoming and efficient; they even printed some documents for us.
When we arrived in the room, there were towels on the floor in the bathroom and already a flooding! The room was in really bad condition and noisy until 2:00am.
The bellman at the entrance was really rude. He yelled at us several times, and looked at us like if we were annoying him. When we asked him "Where can we buy meds in the area?", he answered "I don't know".
We talked a little bit more with other tourists and they also experienced issues with him. They told us he was Chinese and did not want to speak to tourists. We did not understand the relation between claiming his culture and not being welcoming.
We have never seen such a bad reception in our life; this is probably the worst Holiday Inn across America. I think in any self-respecting hotel, an employee with a reception as cold and unpleasant to the visitor could not stay longer than 24 hours in the team.
We would not recommend this hotel to anyone and will let know Holiday Inn about our experience.