Not a Westin standard hotel
The only positive is the great Westin beds. Otherwise the Westin Grand Central is a disappointment. The rooms are reasonably sized as are the bathrooms but the staff let the place down. I stayed a week and was never acknowledged by any of the numerous doormen constantly standing around in the lobby doing goodness knows what. The reception staff are unfriendly and only 1 of them ever smiled in the week. The bar/restaurant was not open after renovations lasting more than 6 months. The concierge staff again never smiled but at least we're helpful. The room servicing was hit and miss- most days something would be forgotten to be replaced. Westin needs to do some serious staff training on service because it makes all the difference to your stay