Working overtime to alienate the business traveller
I have stayed at the New York Hilton over 20 nights in the past year. It is a great location and the staff is friendly and informed.
BUT--- something is going on. On a recent visit [ $459 per night for a standard room] This is the conversation the front desk could have had with me at check in: "Welcome back - BTW -- that in room coffee your used to - we removed that, Mini bar - ? yeah -- we are taking those out too. Exec Lounge on the 44th floor - sorry Hilton Gold no longer allowed, Lobby bar - gone. What do you want for $459 plus tax!"
Well--- I want in room coffee at a minimum, and your competitors appear to want my business. I dont have 20 mins to queue at the Starbucks in the a.m. and I dont want to mingle at the Bridges bar to have 1 beer. I am done with the Hilton New York.