Absolutely Filthy!
My husband had to travel to San Antonio on business and we decided to extend his trip so I may join allowing us to tour the area once his job was complete. We debated on booking more than one hotel so as to be close to his jobsite initially then closer to tourist attractions after. However, upon reading numerous reviews from Tripadvisor, we decided to just book the entire stay at Omni on the Colonnade. HUGE mistake! We travel a decent amount and have frequented numerous, various hotel chains so we know that at times you land in older hotels that are in need of updating... However not only does the Omni need updating- They need a desperate course in Cleaning! Once we arrived at the hotel, we opted for self parking. There are two parking areas to the hotel with ample parking space available. I would find it hard to understand why parking would be an issue at this location. Once inside, we were greeted by Brian at the front desk (Brian was extremely friendly) and was informed that we had already been "checked-in". We were confused by this seeing how neither of us performed an express check in online or any other way. Anyhow, Brian grabbed our room key and directed us to the elevators. The lobby was in order and appeared clean with beautiful fresh flowers decorating the tables and a cool, iced drink available for self serve. There was a somewhat, aromatherapy scent filtering the air. Once we viewed our room we were immediately disatisfied. I had booked my room through the hotel website and on that very same day, had called the hotel directly to specifically request the following: A quiet, corner (if available) room on the highest floor possible with NO connecting door, away from vending machines and elevators. I also specified foam pillows since I have a torn tendon/ligaments in my neck that the feather pillows cannot support adequately. We opened the door to see we had a connecting room and we did not have foam pillows. My husband called the front desk to ask if it was possible we move to a room that met our previous requests more accurately. He spoke with Ashley who stated that the rooms were full and nothing could be done. She did inform him that she would have the foam pillows sent to our room. No apologies were offered for disatisfacton of our room or the fact that they could not accomodate a change. I always check a room for any hint of bedbug infestations prior to settling in or unpacking.... Upon my inspection I discovered Urine Stains on the Bed Coverings, Misc. Stains on the Sheets and Pillow Covers, Reddish- Blood Color Stain(s) on the Mattress of one bed and Black Smoke Type, Burn Stains on the other Mattress as well as Holes in the Linens. I then discovered Cooked Rice pieces scattered on the Upholstered Lounge Chair, Debris allover the Carpet (it most definately was NOT vacuumed that day), an Oily Imprint on the Window, Massive amounts of Hair and Filth on all Vents (air condition/heating unit output vent as well as bathroom intake vent), Hair and Filth on Towel Rack, Dirt and Stains inside/outside Tub unit, Dirty Shower Grout, Spider web on Lamp-shade, Filthy Phone handles and keypads, Stains on the Towels and Bathmat, Ragged edges/strings on Bathmat, NO Facial Soap provided, Stains and slight tears on the Sheer Curtains, Stains on the Walls as well as Extreme Peeling of Wallpaper. Now, I can fully understand the basic wall stains, peeling wallpaper and stains on carpet if a hotel needs updated, but the amount of all in this room was beyond comprehention! Also, some of what I thought were "stains" on the bathroom walls, actually came right off with a wet tissue and elbow grease. So did the dirt on the vents- which should be cleaned each day with the vacuum hose. The lighting in the room was dreadful. We turned on every single light in the room and still found it quite dark. I was really hoping to take a nice, warm, soothing bath to wash away the airplane grudgies, however due to the filthiness of the tub/shower/towel(s) condition- I never bathed. In fact, I never unpacked or opened my suitcase. Since the front desk did not address our concern to switch rooms, I instantly searched the internet (after having difficulty connecting and having to call front desk again for assistance) for any available hotel rooms in the area so we could leave asap. I found a room available close by that we could check into the next morning. That hotel (I will not mention name) assured us they would accomodate our requests and promised they would have the room available for early check in at 11am (which they did!). While I was on the internet, a very friendly hotel staff member came to our room with foam pillows. Her english was slightly broken so it was difficult to talk with her, however, she was extremely friendly and proffessional. In our frustration over the room, we decided to just go eat dinner. While we were in the lobby, we toured the Indoor and Outdoor Pool areas. Both were in desperate need of cleaning! There were only two people in the indoor pool while three people were at the outdoor pool, lounging (not actually in the pool). The Fitness Center is quite small but seemed accomodating with basic Treadmills, Ellipticals and what-not. The Fitness Center appeared to be clean. We observed the "Spa" area as well, which is very small and in our opinion, misrepresented on the website. We peeked into the restaurant which was nicely decorated and contained only two tables of diners. After looking around, we saw Brian at the front desk again who directed us to a wonderful Sushi restaurant (Sushi Zushi) within walking distance from the hotel. I highly reccomend this restaurant to any sushi lovers! Excellent food and service without a doubt. We once again saw Brian at the Front Desk after dinner to inquire on how to order our breakfast to be served in room as well as inform him that we would be checking out the following morning and NOT staying for the full five nights originally booked. The following morning we received our complimentary morning drinks (we ordered them through the door tag the night before) right at the time we requested. Since we booked under the Breakfast Package, we also ordered the Breakfast (via phone and door tag night prior) to be served to our room. The breakfast was promptly delivered to our room- hot and fresh- at exactly the requested time (6am to 6:30am). Marina was super friendly and had a contagious laugh that started our morning off just right. I do have to admit that the food was quite good and the breakfast potatoes were addictive! Once we ate, we prepared to check out and move on to the other hotel. It is a real shame that this hotel is so filthy since the staff is doing all they can to be friendly and service oriented! However, no matter how nice the staff is, laying in a urine stained, sheet stained bed with my face on a pillowcase full of questionable stains just doesn't cut it. In my 30 years of traveling and frequenting hotels, I can honestly state that this is only the third or fourth hotel I have ever encountered where the room was this disgusting. If there had been a cleaning cart in the hallway, I would have stolen it to scrub our room down ceiling to floor! Please review the pictures I have attached and decide for yourself. Unfortunately I have numerous more pictures depicting not only the bad but also the good points of this hotel but Tripadvisor will only permit fifty pictures to be posted.