Great Time in NYC
Arrived at this hotel for four night stay. My friend and I shared a king room and the bed was so massive you felt like you were sleeping alone, bed was also one of the most comfortable beds I have ever slept on in a hotel. The room was large and well apportioned with large tv, fridge and microwave and was kept exceptionally clean for the whole of our stay. Fresh towels were supplied daily. Reception staff were polite and courteous, as was Larry the concierge - infact he was fantastic, however the lady who shared the role with Larry was exceptionally rude. My friend found what looked like a room key in the ladies toilets so she brought it out to the concierge and went to give it to her - the concierge shouted at her I dont take those bin it, my friend didn't quite hear her so to make sure the concierge got her point across accurately she shouted even louder. I was sat beyond the concierge who I could see was playing what looked like a computer game - her score was obviously more important than the guests. This is a great hotel and I would like to give it 5 stars but having staff with this attitude means I am going to give it a 3, hilton need to send her on a customer service course or else let her go. I have stayed in several hilton hotels across europe and have never seen this type of behaviour. On the positive the breakfast was excellent but on our 3rd day we waited to be served tea and coffee while the waiter watched the large screen tv in the bar area. These are the types of things that let this hotel down which is a shame because location wise it is excellant, close to times square and broadway and with a subway right across the road- everything is easily accessible. The hotel is clean and the food in pigalles is great, we ate there a couple of times and my companion had the salmon which she said was the best she had ever tasted. All in all a great hotel with mostly great staff - shame about the few staff who leave a bad taste in your mouth.