Fine
Our 5 night stay was perfectly fine. Our room (two queen beds) was not cramped but neither would I describe it as “very big” like another reviewer. An earlier comment about chunky furniture rings true: in our room the desk chair jutted out from the desk and could not be pushed in due to its arms, so this took up valuable space. The bathroom was not huge but large enough that 3 of us could get in there if necessary, and two very comfortably. As for reviewers’ comments about the view, our room on the 14th floor provided no view at all so it clearly depends where your room is located (i.e. which side and which floor). We enjoyed the rooftop pool and while some reviewers found it small, I found it large enough to do laps and wear off all that great Chicago food. Our wireless worked perfectly and was not “spotty” but like other guests, I’m inclined to carp about the $10 daily fee. If you don’t need all day/all night access to the Internet, guests should be aware they have access to the business centre which has 2 Macs and 2 PCs, each with Internet service for free (another reviewer called it the computer room). I’m certainly in agreement with comments that it’s a great location for shopping along Michigan Ave., hopping on the bus or walking over to the subway. Front desk staff were pleasant and we had a terrific meal at the Elephant & Castle (separate review). If we were to go back, I would ask for the upgrade as other reviewers seem to have done and I wouldn’t forget to show my membership card as I did on this occasion.