CAR DAMAGED, POOR MANAGEMENT RESPONSE
I stayed at the Marriot with my girlfriend and her relatives. We opted to use their car service (50$ per night, when normal city rates are 20$) because we wanted extra care for our (nice)vehicle.
Our car was returned COMPLETED Scratched and dented. Management kept blaming the company they outsource parking to - when you entrust a hotel with your car, it doesn't matter if they outsource the service. It's THEIR responsibility to take care of customer's belonging.
We even had to ask to be refunded for the parking rate because the security guy said they wouldn't do it. No refund on our stay, no apology for what happened. They just filled paperwork and said our insurance should cover damage. Hum...! Outrageous. 
We have tried to contact management to complain about the poor handling of the situation but they are not answering. As loyal Marriott customers we were schocked at how unreliable and unprofessional Marriott staff was to us. 
In fairness, we will post again should the situation get resolved but so far, highly unlikely.