Business -Frequent Travelers Beware
I travel often for work and prefer to stay in Starwood Properties (SPG) such as this Westin for consistent service, accomdations,etc as well as the loyalty program since I am a Lifetime Platnium Guest in SPG. I have to report this last visit this week was disappointing from the arrival to departure. I found the front desk staff to be arrorgant, uncaring and generally not customer centered. I actually worked with the Hotel Manager diretly but still had issues with my final billing, no room upgrade, etc. This stay was a total disappointment and such a shame as the property itself is in a great location attached to the Galleria Mall, and near my business client's corporate offices. The rooms are also very comfortable, spacious and the housekeeping staff wonderful! They are the bright shot as far as employees here for sure! The Club Lounge also deserves high praise too! But I can not ignore poor service and will choose another property in the area next time as this is not a Business Traveler's/ SPG Frequent Guest friendly property !