Great location/room, problematic keycard machine
Pro: Spacious room, convenient location, excellent room decoration/amenities.
Con:Polite but unhelpful staff, in-room wifi costs $15/per comp/day
Very convenient location just across the Penn station, especially because we arrive by the Newark Airport (simply toke the NJ train to Penn station, and walk across).
The room we had (Studio Suite with double-double) was very spacious, the decoration was simple yet beautiful. The bed/pillow was very clean and comfortable. The kitchen was rather empty ( with single kettle,stove,empty fridge,a few glasses and mugs, and sink), but will serve you well if you plan to cook during your stay.
The lack of complimantry wifi is kind of ridiculous considering the grade of this hotel, and this has caussed the lobby to be flooded with guests who doesn't want to pay for the internet(lobby has free wifi). A rather unsightly scene I'd say.
We discovered our keycards didn't work after we checked in, and when we went to front desk the staff checked the keycards and told us those are fine. So up we go only to be blocked by the door again.This time we used the telephone to call the front desk, and they sent a security to open the door for us with his master keycard. The security told us he have called the maintance, who showed up 30 mins later only to swipe his master keycard a few times, and told us the machine is fine. He blamed the front desk, and told us to ask for a new sets of keycards next time. And guess what? It didn't work, so the whole cycle repeated, except this time we told the security we'll just stay in the room until tomorrow for check out.
Good thing we were only staying for 1 night, or else it will be rather inconvenient to have to call the security to open the door for us.