A little Gem
This hotel is a little Gem in Chitown. They couldn't be more helpful when I stayed here in August. We booked our holiday with Trailfinders and they had promised us 2 separate rooms joining for myself, my son (2 1/4) and my mother. But when we arrived we had been put in one big room with myself and my son sharing the living room. which is NOT what we had specified. We were and still are very dissappointed with trailfinders!! The staff at the hotel were excellent and after a long delay and then a long journey over from the uk they sorted out 2 rooms next to one another very quickly. Jose on the front desk spoke with the manager and got the rooms ready for us very quickly.Even though they looked fully booked due a music festival on in the park. Which was excellent. Certain sections of the hotel are abit dated. But the staff are constantly checking you are happy and if you need any help. There is no restuarant in the hotel as such though there is one attached to the hotel which provides excellent breakfast,lunch & dinner. Though you are unable to take drinks to your room which i found abit frustrating after a long hot day. There are a few other places to eat close by and also some supermarkets like trader joes around the corner so you can stock up in your room. The rooms are nice and spacious. The staff were great with my son and made him feel special which for a 2 year old made his vacation! Tony the bell boy always said good morning and my son always called for him each morning when we left to go out. The hotel is a good walk to "the mile" but it is close to the park. The swimming pool made a difference to my son especially with the hot weather though I do feel they it is under utilised. I would stay here again.