Great Location
Enjoyed my stay. Very comfortable bed and was clean. It was a super busy time because of a few business/technology events going on in the city so the hotel staff appeared to be slightly overwhelmed. This may also explain the mediocre service I received from the concierge, though I must say the maid service was fantastic. It also may explain the annoying elevator system, which might have been less annoying if there wasn't such a crowd. On a positive note, the trolley to Fisherman's Wharf stops directly in front of the hotel which is also nice and you are right in the best shopping area, Union Square. I have stayed at several high end hotels in San Francisco and this is probably my least favorite, but I got a great deal. I would have stayed at the Fairmont or Mandarin if the deal was not so sweet.