Way downhill from glory days. Surprisingly terrible rooms and service.
This hotel is a veritable Chicago landmark, and the lobby and other common spaces make you realize it. But its magnificent facades hide the fact that the rooms themselves have fallen into disrepair and the service is practically nonexistent. When we arrived we were assigned the wrong room type and told there were no rooms that fit our reservation available. We arrived at our room only to find a blood stain (yes, that's right.) on one piece of furniture, hair all over the bathroom floor and a soaking wet carpet. When we moved the next day, we ended up in a room that had JUST been renovated. Unfortunately, the bathroom grout was already covered in mildew and the paint was peeling from the ceiling. Also, the hot and cold directions were switched on the shower, making for a painful early-morning surprise. Moreover, the room decor was so underwhelming for a hotel of this reputation, we were shocked. There were no decorative pillows on the bed and the wallpaper was obviously of low quality, as were the beds. Perhaps most disappointing was the bathroom; the tile work seemed to be from the 1960s, despite the recent renovation, and the size was just... tiny; so tiny that using the sink practically required sitting on the toilet in a very literal way. To top it all off, the housekeeping staff forgot to service our room. At checkout we were helped by a very nice manager (finally, service!, hence the 2 stars instead of 1) who did some predictable things to ease the pain, but we certainly do not feel made whole. We should never have had to be in the first place. Very unhappy.