Friendly staff, run-down property
My friend and I decided to have a couple days of shopping and catching up in Chicago. We wanted some place that had free parking because parking is very pricey in the city. We settled on this Holiday Inn. the good news was the extreme friendliness of the staff--all of them and also in the restaurant. The breakfast was also free which was a plus. But the room was a little run down as was the lobby. Not terrible, but I wouldn't go back there again. And the price was too high for the condition of the hotel. Location was out of the loop or Magnificent Mile section--so walking to shop was a hike.