"Worst Food and Beverage Service, ever"
We arrived hungry, thirsty, tired and overwrought the evening before my appointment at MD Anderson Cancer Center. Although the menu had limited choices and was really not appealing, we took a chance and decided to eat at Stetson's, their in house restaurant.
 We were seated promptly and given menus. We had to ask for a wine list. Our server brought the sheet of paper to the table, admitted they did not have all of the bottles listed, he had just turned 21, and didn't know anything about wine. He volunteered to go to the bar and see what was available. Well, the bar is across the lobby of the hotel, perhaps 50 yards away from the restaurant. It tool him perhaps 10 minutes to return to our table.
 In the interim, the manager, who I will call Ryan Fawlty, after John Cleese's character in the Britcom "Fawlty Towers" came by to refill my water glass. I started to tell him his server really needed to learn more about his wine list. He abruptly cut me off with a dismissive wave of his hand, 
 "Not to worry, already taken care off," he huffed as he strode on to refill iced tea glases at the only other table seated at the restaurant.
 By this time, our server had returned, with the unfamiliar names of a couple of chardonnays. We chose one at random, just to get the ball rolling. Another 10 minutes elapsed and the server returned. He triumphantly presented the bottle, went to find wine glasses, then admitted he wasn't very good at opening corks. My wife offered to do the honors and poured us both a taste of...swill.
 We rejected the bottle, and my wife said she would just go to the bartender to select another bottle herself. The next time Ryan came near I flagged him down.
 "It's really not fair to either our server our your customers to send an untrained employee out on the floor by himself," I complained.
 "Well, it just so happens that we have a seminar this weekend where he will learn. So, problem solved." Ryan replied in his smarmiest voice.
 "The only thing is that my wife and I are here tonight and not next week. If I were a manager and I knew I had an inexperienced employee serving people, I would hang around to help him out, instead of filling glasses and let him flounder."
 He did concede me that point. By that time, my wife had returned with another bottle of wine. She did not have the opportunity to taste it before crossing the lobby because the bartender did not have a corkscrew to actually open the bottle. It was fine, and the food itself was not bad. Ryan, now at his fawning finest, checked back on us frequently, but did not offer us any compensation for our frustrations. We remained pleasant throughout the evening, and tipped the embarassed server overgenerously. He in turn, discounted the bottle of wine we did purchase.
 After dinner my wife returned to the bar for a night cap to go. That too was a bit of a wait--the poor bar tender was the only one filling food and drink orders for perhaps 8-10 occupied bar tables as well as the restaurant. The hotel is across the street from the football stadium; I can't imagine how the place functions when it is filled with fans who just want to eat, drink, and see their team kick the stuffing out of the Texans.
 The rest of the facility was just so-so, as well. The public areas could stand a facelift and the overdone vases of artificial flowers ditched. The room was OK, but the bathroom was so small it was impossible for one person to get in and out of the shower without disrupting a person at the sink. We had no complaints about the breakfast bar. The Hotel does have a shuttle bus which will take guest anywhere within a 3-4 mile surrounding area, but it has no set route. If you want to be picked up off premises you must call to summon the driver.