Terrible start to D.C. trip with a great ending!
JW Marriott in D.C. won back our business with Marriott. We flew into D.C. late on a Friday night to check into a Courtyard down the street who we had reservations with for a week stay. When we arrived, Courtyard gave away our reserved double bed room and gave us a single queen with a pullout chair for FOUR PEOPLE. We had to sleep three to a queen size bed and one person on a very small cot-like bed. During all this commotion, Marriott customer service closed at midnight and they could not help us with accommodations. The lady helping us at the front desk when we arrived was not very aggressive finding another hotel for us to stay. 
Needless to say after getting the run-around from Marriott customer service and points reward department, they finally moved us to JW Marriott. This took us about half the morning on the phone with Marriott the next day. When we arrived at the JW Marriott after a rough night at the Courtyard and dealing with customer service on the phone, we were greeted by the manager in charge. He was very welcoming and willing to take care of us. The JW manager upgraded our room for all of our troubles! The entire stay at JW Marriott was a FIVE STAR stay. The food, service and employees were great! We were always greeted at the door with a smiling employee. I would highly recommend staying at the JW Marriott! It was clean, updated and it had a Starbucks in the lobby. The bonus was looking out the window at night at the Washington Monument. Beautiful.