Rip You Off for Transportation
Overall, the Hyatt at Penn's landing is a nice hotel and it is close to some great spots but I have a major issue with how they handle transportation costs. 
We did not have a car and I made this clear when I checked in. I was staying at this hotel because I was running the Philadelphia Half Marathon. I asked about the best way to get to the start line and they said taxi and the front desk said they would reserve a taxi for me for 5:00am in the morning. This was when I checked in at 3pm the night before the race. 
At 5:00am, I get to the lobby and ask the concierge about my taxi. He says that they were unable to reserve taxi the night before and that I could take their "shuttle" for $10. I would have been nice to have get notice that they were unable to get a taxi so I could have made other arrangements the night before. Their shuttle was just a lincoln town car that took us to the race. The driver didn't have change for a $20. Who doesn't have change if you are going to do a shuttle service? There were four people in the car so it cost $40 to get the the start line for what would normally have been a $10 or so cab ride if we were just going to the musuem for fun. 
When we checked out, my bill said there were no additional charges from what I had alread paid. We asked for a cab to the airport and we were put in a SUV type taxi were told it would be the same cost to the airport as a normal cab. When we got to the airport we were charged $5 more than the normal cost and when I asked why, the driver said because we were in a nicer car. 
Days later when I check my credit card statement, there is a $38 charge. When I call andask about this charge, I was told it was for valet service. I had to explain that we did not use a car and got the charge removed. 
Dealing with this hotel has just been a very frustrating experience.