Bad check in, horrid rooms, okay staff
Check in at front desk was handled with "local color" - which apparently means yelling into walkie talkies that are turned up so loud as to distort. I don't know why someone working a front desk at 4:30 p.m. would be yelling into a walkie talkie, but there you go. I was told several times "hold on a second" as Ms. Walkie Talkie barked a new piece of info ...
Not quite a welcome. The empty coffee urns (both) were a nice touch, too.
Really, the place seemed a zoo, and there was no event, not a huge crowd ... just a lot of loud, crazy employees who don't seem to have any clue as to how much a guest would like not to feel like they wandered into a barroom after 12 hours of flying.
Other staff (notably door and bartender in bar) were very nice.
The rooms were dreadful. I'm a Diamond Hhonors person and expect to be given a good room - and as I noted, NOT NEAR AN ELEVATOR. My first room literally faced the elevator. Had to go back to the front desk and go over what "not near an elevator" means.
The rooms were tiny; this is not NYC, nor a super high rent part of PHL; you could afford to give people another 120 square feet. As it is, specially chopped back furniture (in order to fit in the room) and a bathroom that won't work for seniors or anyone overweight.
I usually evaluate against price, but I just can't recommend staying here. It's not a nightmare, but it's not very acceptable, either.