Flawed Stay, Great Room
Stayed with my husband and son over New Year's Eve in a Central Park View suite. Great room, 15th floor, fantastic views of Central Park. The room was very comfortable and spacious. Two large rooms, two very nice full baths. Great for a family stay.
Everything outside the room itself was difficult to take. Upon check in (we arrived at 4:30pm) we were told our room was not ready. We waited in the Club Lounge while it was being readied. No communication from the front desk, we waited two and a half hours for our room to be ready. Unfortunately this was the second time in a week that we've checked into a Ritz Carlton property after our quoted check in time and had to wait over two hours for it to be ready. The front desk told up it would not be long, so we waited. Had we known it would be a few hours, we would have left and done something, it actually ruined our plans for that evening. 
The Club Lounge felt cold. It does not have the warm feel at the Battery Park and other Ritz properties. The staff while not unfriendly, were cold and abrupt. We are never hard to please and don't ever ask for special requests, but it just didn't have a very welcoming vibe. The Lounge always felt crowded and people descended like locusts. I drink tea, so it was easy to make it myself, but for coffee, people were putting in requests like this was your local Starbucks. It was definitely off-putting. 
Our only really good staff experience was with our Bellman. He sent up a nice cheese plate and wine personally because he felt bad about how long we had to wait for our room. He always remembered our names and referenced specific details we'd shared about our itinerary and home. 
All in all I wouldn't stay here again. As much as we loved the room, the hotel felt cold and impersonal (minus our wonderful bellman). We love Ritz Carlton's and generally it is one of our top choices of hotels to stay in. I'll look for another property next time we are in NYC.