Great Location - Poor Customer Service
PROS: 
*Comfy Beds
*Great water pressure (and long lasting hot water) in the showers
*Black out curtains on the windows made for wonderful sleeping conditions
*We were able to get into our room at 8:00a.m. despite check-in not being until 3:00p.m. 
*Great location / Walking distance (only 8 blocks from the White House & major attractions - very close to places to eat)
CONS: 
*Staff can be very snooty
*During my stay any time I'd ask a question about my bill or room rates I was given very short non-direct responses by front desk staff
*I've been home now for 5 days - there is STILL a hold on my credit card for the extra amount that they apply for "incidentals" . Also I was handed the WRONG bill at checkout so imagine my shock having that number in my head and then checking my CC statement to find that I was actually charged over $100 more than I'd thought - I've been trying to speak to someone for days about my bill and releasing the additional amount on the CC and I have not had any luck at all ... 
As far as comfort of the rooms is concerned, I'd give this hotel 4 stars - although it is good to note that the lobby is so gorgeous that it almost makes the rooms appear outdated. As far as customer service goes I"d give this hotel 1-2 stars.