Watch out for Custom Hotel's custom attitude
I just used my Hotel Tonight app on my I phone for the first time last night.. After making my selection for a LAX hotel through Hotel Tonight I checked into the Custom Hotel located near LAX last night. After waiting 17 minutes at 10 PM that evening to check in I finally made it to my room. During check I found out that the hotel shuttle did not run for the early morning for flights out of LAX. Hotel Tonight had listed shuttle service but failed to give a telephone number and or details on the hours the hotel shuttle ran which cost another $15.00 to the airport. 
The nightmare started when I woke up last night at 2:00 AM in a 78 degree room the AC was not working.. It was never told to me during the purchase of the room or at 10 PM check that the AC was to be shut down at the Custom Hotel that night for schedule maintenance. In the morning there was a printed note put under the door that said sorry for any problem that was caused by our scheduled maintained on our AC. Shut down occurred between 1AM – 5AM today. 
During check out when I asked about the AC, I was told that's this was why we sold rooms to a third party like Hotel Tonight. They told me that I should contact Hotel Tonight because I was not their customer because I went through a third party. How do you like those apples?