This hotel needs some serious sprucing up.
I had pretty decent expectations of this hotel, at first glance of our room. It looked clean and comfortable. My husband and I were in town for one night, and after we had checked in were in a rush to head right back out. So, it wasn't until much later that evening that we settled in and noticed things here and there that weren't very nice - like torn carpet, and dusty bedside tables and lamps. 
We were hungry when we got in from our outing that night, and, seeing as the room did not have a fridge/mini bar, we decided to order room service (since it was available 24hrs a day). When we noticed, on the menu, that the prices for a sandwich averaged $15, there was a delivery fee of $4.25 and a service fee of 21%, we changed our minds. Those fees are ridiculous to charge anyone, much less a hotel guest. It is not as though any gas is involved in delivering your food, so I feel the delivery fee is uncalled for. Also, a service fee is something I feel is at the discretion of the guest, depending on the level of service provided. Anyway, my husband decided to look for a vending machine. He left the room and followed a loud buzzing sound to find just a soda machine on our floor. He paid for a grape soda, and Diet Pepsi, but instead got Mountain Dew, and a regular Pepsi. Fail!
The next morning we both woke up rather sore, so I guess it's safe to say the beds weren't particularly comfortable. 
We used the valet parking, which at $45 per 24 hour period seemed overpriced. Am I right?! Anyway, we were told, and it was written on our valet parking stub, that we only needed to call down to have our car brought around, 15 minutes before we needed it. This is exactly what we did, before we checked out. However, our car wasn't brought out until 30 minutes later. The front of the hotel was packed with people waiting for their cars, sighing, angry, tired and annoyed, just like we were. I totally understand that it may take a bit longer for the valet to retrieve your car for you, especially during check-out time, but I would have appreciated it if the valet's dispatcher gave me the heads up about this before we headed down. 
If anything was to salvage this review from total negativity, it would be the nice guy who checked us in. His name escapes me, but he was friendly, and check-in was a breeze.