NOT A FRIENDLY EXTENDED STAY!!!!! AVOID!!!!
To start off with, it is extremely hard to reach somebody at any location. They're always out of the office or closed. We had to come back three times JUST to check in!!! Secondly, they're not pet friendly. They allow children, but not animals...of any kind. We had to board our dog elsewhere. Thirdly, they do a routine housekeeping once a week. Their brochure of rules and regulations state you have the right to refuse housekeeping. They don't go by that! They made my husband (who had been woke up for this. He works nights) AND my children stand OUTSIDE the door IN THE HEAT (over 100 degrees) while the help cleaned the room, noticeably slower than it should take. She was doing it out of spite, because my husband had refused her. Where could I complain? Not corporate! You cannot reach anybody there, and they will not return your calls. The office at the location we stayed at was closed, of course, when I went to speak with them. They give you the option to check out, but will not refund any of your money for the days you will not be staying there. To add insult to injury, The toilet leaked every time you flushed it, and they would not come in to do maintenance! If you ever wanted to know what it's like to be in prison, this is the place for you! I'm pretty sure by the way the manager composed himself that he was on drugs. The shakedowns are the best. Experience at InTown Suites in Carrollton, TX off Trinity Mills Rd.