Cleanliness is a low priority...
As we entered the parking garage, I reminded myself that we are in a larger city and that things are often not as clean as in the suburbs. However, once I stepped into the hallway on the 10th floor, I began to have suspicions that this property did not care about cleanliness, and I was correct. 
First of all, our floor needed vacuuming, not terrible in itself, but it makes you wonder where else they cut corners. Next, the bathroom, the sink faucet was not clean, neither was the mirror. The shower curtain smelled sour. 
Outer balcony door, dirty.
Mirror in room, dirty.
Hallway, dirty.
Elevator, dirty.
Area around vending, VERY DIRTY.
Then, the worst...I looked down at my child's feet after he had been walked on the carpet and they were BLACK! Gross.
Then add on the balcony closures. Yes, sitting in a hotel room on the Riverwalk and cannot even open the balcony door. Isn't this something one should be told when booking?
Also, construction. Started a terrible drilling sound before 8am. Nice. Access to Riverwalk a nasty mess with construction and just lack of attention....smelled of urine, again, gross.
Lastly, cafe in lobby closed during the evening due to low head count at hotel. REALLY? So, we can only purchase items there when the hotel is full? 
Such a nice city, beautiful Riverwalk, crappy hotel where they obviously do not care. Let me also add that we have had this same experience at several Holiday Inn Properties lately, so we will be looking for the Hampton or Courtyard in the future.