hotel rooms really need complete remodel
I have taken my husband to the Arizona Biltmore /Waldorf Astoria on his birthday for the past 3 yrs. The first year ,3 years ago it was great. Our second trip ,the room was so horrible ,no exageration, i have never stayed in a more horrible room and i have stayed in a motel 6 before, which was much nicer. The bathroom at the AZ Biltmore was so outdated , original i imagine, we tried to close the bathroom window because of the noise from people outside , we couldnt close the bathroom window from all the layers of paint and the old latch. The closets had a light with only a pull chain, there was also an adjoining door to another room and 2:00 am when the other guest came to his room the bright light around the parameter of the door woke me up because it shone directly into my face and his conversation on the phone kept me up. So we left first thing in the morning without even showering . Plus the room was extremely dark and dingey looking. So the said they would make it up to us the next year. Well the next year came and i called ahead to confirm a better room , they promised us a room in the catalina section and told how how great it was and Marilyn Monroe stayed there and we would be very pleased. 
Well we arrived and for some reason there was no catalina room available and they gave us a different room but again everything was original, there had been no remodeling which was there excuse for the prior year to why we were given the horrendous room because no other rooms were available . So This room had sheer drapes that had huge holes in them and ripped even more upon opening the drapes. the round table in sitting area was so blistered and cracked from wear and tear it was awful, and the carpet was disgusting . I am not sure how they can charge what they do for a room given the state of the rooms . The only good thing are the grounds are beautiful and the staff that work there , i am talking about housekeeping , groundskeepers and restaurant staff. It seems front desk and customer service lie to you and never make it up to you. Would never recommend this hotel or ever stay there again, . There are to many other fantastic hotels in phoenix and Scottsdale to stay at. Even after filled out the survey for our stay , no one ever got back to us. Sorry i have photos on my iphone just havent downloaded them to laptop yet.