Disappointed with service
I was traveling for business and reserved a room with a king size bed about a week in advanced. I selected the hotel since it was on my firm’s preferred list of hotels in the D.C. area. When I checked-in, the guy at the front desk told me that the hotel was sold out and there was only a lounge/small conference room that was available on the 1st floor that has a pull-out sofa bed. I was hesitant, but it was already close to 6pm and I was too tired from all day meetings & travelling that I accepted it. I walked in the room and was appalled! It looked like a poker lounge – it was dark room with the smell of cigarette smoke with awful looking sofa bed and a full bar/kitchenette (can just imagine people staying in there for a bachelor party or something). The room had a couple of entrance doors– which as a petite young woman, I didn’t feel comfortable, especially since it was on the 1st floor. I didn’t even put down my bags and went back downstairs and told the front desk if they don’t have any other rooms then let me know now, so I can make the appropriate arrangement with my firm’s travel agent in such short notice. Well surprisingly, a room opened up on the 11th floor and the only thing the front desk guy could say was the they have a no-smoking policy and the person who had that room before will need to pay a fine. I told him that’s beside the point and funny how another room just happened to be available. The room he gave me was 1,000 times better! However, the fact that they preferred to give me such a crappy room to begin with, shows me how they don’t value and appreciate their business clients, who usually spend a lot of money with them. Very disappointed!