reaping benefits off hurricane sandy
Do not book this hotel! Quality is way below the 3.5 star it claims to be and the attitude of the staff is really really poor. Firstly, when we arrived in our room, it smelt of urine..the shower curtain obviously hadn't been changed. the sheet did not fit the size of the bed and therefore we had to sleep half on the mattress protector! Unfortunately our stay was during Hurricane Sandy, and so we understood when they told us that with the limited staff our rooms would not be serviced. When we didnt have hot water, again we understood the situation (even thought we were in mid manhattan where we weren't affected by the hurricane) however when we asked them what they would do to compensate us, they said NOTHING! What makes me angry is that they have taken the full price off all the customers for services they could not provide. All we asked for was to be compensated for the cost of our stay, yet they refuse to understand our situation when we understood theirs! Cannot believe this hotel would reap the benefits off this Hurricane. They didnt service our rooms and didnt provide hot water for days and yet still charged everyone FULL PRICE!