"Excellent Service"
I frequently visit Charlotte for business and always stay at the Renaissance. Initially it was for the convenience to our corporate office, but now it's because of the wonderful staff and the excellent service I receive from the time I walk in the door until my departure. While everyone from the bellman, to the front desk staff, to the wait staff to the shuttle drivers do an excellent job, I must give a give a special shout out to Sara, Felicia and Derrick. They go above and beyond to ensure I enjoy my stay. There have been times when I thought I made a reservation, but didn't and they always find a way to accommodation me. I highly recommend this hotel and commend the management team for their leadership.