One of the worst hotel experiences I've had
This has been an unbelievable experience. I would recommend people stay away from this hotel. Here's the problems I had in one day:
1) Checked in at the Premier Hotel side of the property (which I had booked). When I got the the room I found a room with problems. 1) Toilet didn't flush (the whole handle was hanging off the side of the toilet), 2) found crumbs and hair in and on the bed,3) the bar soap in the bathroom was unwrapped, used and dirty, and 4) the bottle shampoo was 1/3 used. Basically, the room clearly looked like it was "made up" like for an existing guest, but not cleaned for a new guest.
2) I asked to change rooms. Was told ok, but would need to give up the room and wait one hour for a new room. Said ok b/c we just felt gross about staying in that room. In retrospect, this makes no sense--why couldn't they just call me when a new room became ready?
3) Moved all my stuff out of the room, waited an hour then spoke to desk. Now, I am told that there's no other rooms available in the Premier but they could move me to the Millennium side. I was actually referred to the hotel manager which I thought would improve things, but she told me she'd like to give me an upgraded room but they're fully booked so they can only give me a standard room on a lower floor. 
4) Get to the room and it smells like smoke. But at least it looks like it's been well cleaned. However, there's no comforter on the bed. Call housekeeping twice and after about 30 minutes they bring up a comforter.
5) Around 8pm when about to head to dinner I finally notice that there's no bath towels in the bathroom. Oh well, I figure I'll just call housekeeping. when we come back.
6) At 11pm we return to room and I call housekeeping. Front desk answers and replies to my request for towels by saying the laundry service was late today and they're delivering towels to all rooms now. 
7) 20 minutes later I call front desk again and ask if I can just come down and get towels and they tell me the towels are not at the front desk. I ask if I can go to housekeeping and they say no, that's back of the house. Claim that they'll call housekeeping and ask them to come to my room.
8) 10 minutes later I walk down to the front desk and tell them this is ridiculous, its 11:30pm and we have no towels. Guy there says "how many do you need" and then grabs two for me from behind the front desk. So they basically lied when they told me earlier that the towels were not available at the front desk.
I will say that the location of the property is great and the manager at least offered to allow me continued access to the Premier Hotel lounge as well as free internet (after I asked). But this has been such a bad experience that I decided to check out after one day and move to another hotel when I originally booked this hotel for three days.