The staff were all superb, the hotel was not up to Westin standards
I read the reviews of the Tremont before we booked our stay on points. I knew what to expect to a certain extent. The Westin chain of hotels had never disappointed me in the past. I knew that they had recently purchased this hotel and was expecting remodeling going on to bring it up to Westin standards. Upon speaking to the manager at the front desk, there was not going to be ANY remodeling done except to the beds. This is an OLD hotel, the rooms are terribly small with even smaller bathrooms, no counter space around the sink to speak of. Old furniture, older elevator. Air conditioning wasn't working as it was between seasons and when I spoke to the front desk, the obvious answer was open the window for some fresh, cooler air. Downtown Chicago, at night, really..... between the sirens and people screaming, it didn't make for the best nights sleep. From what i could see by the Westin booking site, the prices are very reasonable, which correlates with the condition. Great location.