Avoid this hotel
The only people who will provide a positive review will be the ones who stayed in the Marina Tower. Before our stay I called to ask about the differences between the Bay & Marina Towers, room types and differences between traditional & deluxe. The front desk staff failed to tell us that the Bay Tower used to be a Ramada and was located over 2 blocks away. The spa, nice fitness center, Starbucks, restaurants, etc as seen and noted on the website are ALL at the Marina Tower. We were traveling as a group of 8 families and had all booked to stay at the Bay Tower based upon what we were told by the front desk. Unfortunately, our group ended up being split between the 2 towers The rooms were nowhere near Starwood quality at the Bay Tower. I didn't get the room I paid for..... the bathtub dripped and was nearly full of water when we first checked in. We thought someone was already in our room and geting ready to take a bath.The front desk staff and valets were rude and clueless. My deluxe view of the water looked remarkably like the parking lot. Maybe because it was the parking lot and NOT an upper floor room for which I had piad extra. Of course, the view of the parking lot was better than the disgusting 1st floor rooms they tried to get us to stay in. Dirty, damp and smelled like cigarettes. I don't even want to know how many health code violations were being committed in that room. All of us in our group were charged higher rates - I'm glad I had printed out copies of the reservations and kept the e-mail confirmations as well. HUGE disappointment. Not even the satellite-Starbucks could get it right. I knew it was a bad sign when I ordered an iced tea and the barista asked if I wanted it hot. If I could rate this hotel experience lower than a 1... I would.