Exceptional Customer Service
We stayed at the Homewood Suites for 3 weeks. Walls are a bit thin but the front desk people are exceptional….probably the best I have seen in any class of hotel anywhere. I would recommend staying on the 4th floor. It is a smoking floor but there are no smoking rooms on that floor. We stayed on the 2nd floor and got noise from both the neighboring rooms and upstairs. Staff offered to move me but I just decided I didn't want to bother to move once I had settled in. There are a lot of a families so you have to expect some noise.
I have seen other reviews where people can't see why everyone raves about this hotel. Yes, there are nicer, newer 5 star properties but for the price, it provides exceptional value. Yes, you can find other properties with a greater selection of food at breakfast and dinner but what really stands out here is the exceptional customer service, which you cannot find no matter how much money you pay. You can rest assured that if you have any issue, staff will go out of their way to make things right for you.
Some positives that make this property stand out include:
- on one of the first few nights I was there, they had a reception for Platinum and Gold Hilton members. Complimentary wine and appetizers. This built goodwill for not only this property but for the entire Hilton brand
-managers where hands on and very visible throughout my stay (the 2 managers I saw frequently were Andrew and Lori). At every breakfast and dinner, there was at least one manager there speaking to guests, getting feedback about their stay and helping the food staff clear tables. I was very impressed with this hands on approach and the friendly, positive demeanor of all management staff. 
-the food at night was cooked, not processed food just reheated. I really appreciated this since I was there for 3 weeks and eating less processed food is much healthier, especially for my 10 year old son. 
-the front desk staff is exceptional. Very well trained and supervised. I want to give special recognition to Steph, Brittany, Monica and Dan, all of whom went over and above what is normally seen with front desk staff and all of whom would be very good managers at any hotel property. Each of these people were very calm, friendly and professional in dealing with customer requests. They all had the right balance between being professional yet friendly enough not to be seen as cold, which is really a very unique trait for front desk staff. I doubt you will get any better or more attentative customer service even at 5 star hotels.
-the housekeeping staff were very prompt. Almost like the type of service you would see on good cruise lines where once you left your room, they would be there and then have the room done before you came back
I really hope that this property gets recognized as one of the top service hotels by Tripadvisor as the staff really make staying at this hotel great.