Completely inflexible with cancellations
I tried unsuccessfully to cancel my room (my company is a corporate member by the way) and was charged a full room rate. After several attempts to resolve this with Club Quarters management, they refused to even partially refund my room charge and instead offered a "worthless" one-night weekend stay. Since I commute to Chicago weekly, there is no reason that I want to then go back for the weekend--especially considering that Club Quarters is designed as a no-frills business stay, not a relaxing, full service pleasure hotel.
Very, very disappointed that Club Quarters was so inflexible on this. Considering that I alone have spent thousands at this hotel already this year alone, you would think they would take customer service more seriously. I am currently looking to switch our Corporate membership to another Chicago hotel.