Overall bad experience
Poorest hotel value – Waldorf Towers, NYC – July 10-14, 2012 - Poor ventilation in room; carpet worn and unattached near bathroom; carpet tacks exposed to feet; closet door badly chipped near latch; bath soap that makes one smell like cloves; no hot water (tepid only); bathroom odors remain for 30 minutes; lack of place in bathroom for toiletries; paint trim peeling in many places; poor view from windows; no internet connection (whole hotel down); no wi-fi, except in lounge (very weak signal); guest services person very rude; waiters in lounge bar very rude; doorman’s ability to get taxi very slow (20 minutes); TV only had 10 stations (even tho’ 20 are listed); maitre de promised seat in the Bull and Bear and never came back (15 minutes); complimentary breakfast area had twenty tables and no seats available for 15-20 minutes; dress codes not observed or enforced (this is supposed to be the Waldorf…not a cheap hotel). All-in-all it was a big disappointment for a very senior couple trying to relax at $500 per night. No more Hiltons for us.