I'd NEVER stay here again!
Checked in for a 4 night stay. We we opened the door to our assigned room, it had a horrific smell of feces. Housekeeping was sent up to "verify". As we waited in the hallway, a manager was finally sent who agreed and said he'd be back with new cards for a new room. The second room was filthy and had a heavily perfumed smell. We were exhausted so stuck with it. I lysol wiped everything - is there any reason that housekeeping could have done that? No cups for the coffee maker, dust on everything, dirty mini-refrig, dirty sticky night tables, etc. Not to mention the VERY old furnishings. Oh - and a very dangerous metal frame sticking out of the bed. First night, crying babies next door all throughout the night and early morning. Second night, the babies checked out but no working heat although 35 degree temps outside. Last night, doors slamming all night in so-called "quieter" executive building which required a pay upgrade. The pull-out "bed" was so flimsy that it was worse than the usual 1 inch mattresses.
And the worst part of all this was no one from the hotel seemed to realize how terrible this was, no attempt at a friendly customer service gesture, no apologies, etc. My experience was one of the worst hotel experiences I've had. We cut our trip short by one day because of this experience. The only reason we didn't move to a new hotel was because of the work involved in moving everything - in hindsight, I definitely would have done that.