Poor customer service
The location, lobby, and the rooms were great! However, the service was really poor! I am a light sleeper and upon check-in requested a quiet room far from the elevators and vending machines. The front desk lady told me it was not a problem and gave me a room ..... right next to the very loud vending machines. I called the front desk and requested my room to be changed. I was told that the bell man would be in my room with a new key within 10 minutes. I waited over 30 minutes and after one more call he finally arrived. The rest of my stay was basically uneventful..... until I got home and reviewed my credit card activity. I realized that I was charged about 50 dollars more than what my bill said. I called the hotel right away to clarify. I was told that every guest gets charged 50 dollars per day just in case they order movies, phone calls etc. Then the money is returned to the customer within next 5 bussiness days. This is their policy. I was shocked because I have never heard about this and I stay at different Marriotts all the time. I was never informed about this poicy in the first place and I should have. This is how you loose your customers (and I am a Marriott rewards member).