Simply Bad Costumer Service and a bunch of I’m sorry but we cant fix our mistake
This hotel is next to a fire station, who works overtime at night. My room was on the 7th floor and I think they would go out with their sirens blaring about every two hours all night long. 
Furthermore watch out if you need to make changes to your reservations. If you book something and you call back to add any additional days its best to make a new reservation because if the agent makes a mistake they can instantly sell your original reservation to someone else and you will be a--- out. With noting but an I’m sorry for the mistake from them.