Fantastic location and great service!
After staying for a week at this HGI, I'm absolutely going to stay here again when I get back to New York! Our room was "under maintenance" when we arrived at 10.30PM which was an inconvenience but Jonathan at the front desk couldn't have been nicer, and more helpful. Everything was ready for us when we arrived, we were booked into another (4-star) hotel on 50th street, cab fare was covered, so not a big deal.
When we got back the next day, everything was ready for us, and the room was great. 
The hotel is in a perfect location on 34th street. It's just a few blocks from times square, and with a subway station just outside the door, it doesn't take any time at all if you want to get anywhere. The staff is fantastic, and very helpful all in which will make me come back here when I'm in town next time. Overall a great experience!