Great Staff
I've been a weekly business traveler the past 4 months and I cannot remember any single incident when the staff failed to make feel welcome and comfortable.
They consistently go above and beyond in making us - business travelers - feel at home.
A couple of days ago, they surprised me by delivering a delicious dessert and bottle of wine to my room in celebration of my upcoming birthday! I didn't even tell them!
I can only hope other hotels emulate such a great team.