I don't usually complain about hotels, but the Adolphus deserved a negative review.
I never usually write reviews unless there is something exceptionally good or bad. I stay in a lot of hotels, and my 1-night stay here the night of 1/1/2012 was probably in the bottom 5% of all my hotel experiences. The Adolphus has a lot of potential, and maybe they just had a bad day this time, but the hotel was only at about 50% occupancy so I don't have much sympathy for them. Here it goes:
PROS:
- Good location in downtown Dallas
- Staff is friendly
CONS:
- Arrived at 5pm and still had to wait 2.5 HOURS for the room to get cleaned! I asked them every 60 minutes or so for a status update, and they kept telling me that housekeeping was in the room cleaning it. The third time I asked they were telling the truth, but the first 2 times I asked they were just telling me what I wanted to hear. Nevertheless, I was cordial and friendly even after 2.5 hours. It just went downhill from there.
- They gave us 1 towel for 3 people. I had to ask 4 times for more towels before we finally got some 6 hours later, at 1am. They said they were running short on towels, but they also told me the hotel was only about half full so I'm not sure how they could be short on towels.
- The bed was very uncomfortable, and I can sleep just about anywhere. Seriously, the bed I slept in was like a rock.
- The temperature in the room was inconsistent all night, either too hot or too cold and the thermostat was not accurate either.
- I placed the tag on the door to have breakfast delivered between 6:30-7am. I wrote very clearly on the tag, but they still called me at 5:30am to confirm my order. Luckily for them, the beds were so uncomfortable that all 3 of us were already awake.
- Parking in this area is extremely inconvenient, and valet parking at the hotel is overpriced.
- No wifi in room, not even for purchase.