Embassy Suites ain't what is used to be....
Stayed at this property for the first time on Tuesday, November 6th for two nights. The staff are wonderful and really try and do all they can to accommodate you. The property, however, is very, very tired and in desperate need of some capital expenditures. The rooms are run down to the point that the carpet is stained and frayed. The furniture reminds me of my first college rental apartment and I refused to sit on any of it - yeech!. The public areas are just as bad. The restaurant booth seat coverings are torn and peeling, the carpets are disgusting, and it all just looks old and worn. If the exterior is this run down and unclean, I shudder to think what the kitchen areas look like. The food was ok, but breakfast is a mad rush and the tables (for both mornings I ate there) were not cleaned so that we had to eat holding our plates on our laps on one of the sofas outside the restaurant. I paid $250 a night for this room, but have had a better experience at motels costing less than half this amount. I don't know if there are any other properties at the airport that are better, but I will never stay at this property again -- at least not until they undertake and complete and thorough renovation. That Hilton allows this property to remain under their brand is a testament to just how badly Blackstone is managing their Hilton investment.