For the price, very disappointed
I am staying here on business and despite the very impressive architecture it's the running of the hotel that clearly needs some work. 
As I just mentioned the architecture is very impressive, the lobby could well be a museum, it has a huge atrium that literally goes up 16 floors. The ambience is one of wealth and opulence and there is nothing understated about it. Not ostentatious, but confident, with the majority of the guests clearly working in the surrounding financial services industries. If I chose a hotel on its obvious aesthetics I'd say this is great, but there have been problems with the hotel that, for it's attempt at being a 5 start are extremely discouraging. Firstly on my first morning, I turned on the shower and no hot water!! I called the front desk and was told to turn the fawcet to its hottest setting. Duh......I'm not going to repeat what I said to the front desk. So 5 minutes later I called down down again and as told they'd send an engineer. I told them that I needed a new room and a shower not an engineer to tell me there's not hot water. So 5 more minutes passed and an engineer shows up who gets his buddies on the phone on different floors to tell me there's a problem with the line and it'll be fixed by the time I got back in the evening. So I'm anxiously awaiting a nice warm shower when I get back only to discover a nice cold shower. So I call the front desk, demand to be moved and was told that they'd have to see what they can do. At this point I demanded to speak to the manager who does actually find me a new room with a working shower. What makes me mad is this: $500 a night for this service is poor even in NYC, the customer service is poor and a brand new 'flagship' hotel should not have these problems. Despite all this the hotel is very comfortable, the amenities are great, the fixtures and fittings are certainly better than the average hotel, but the hot water experience has partly tarnished what might have been a great stay.