Stay away from this Starwood property.
I am Platinum member with Starwood and travel weekly to San Francisco -- Stay away from this property
This is supposed to be a 5-star hotel and part of the “Luxury Collection” There was no luxury to be found here.
1. When I checked in the front desk person tried to charge me $80 more per night – he ended up trying to check in another person with another rate 
2. Took 20 minutes to check-in
3. Was not upgraded on night 1 and stayed in a room that was only 300 square feet
4. Packed my bags again in the morning and dropped off at bell stand and was treated very rudely – person told me to bring my bag to him in front of the stand vs. him walking over to me at the front desk and getting it from me.
5. Night 2 – Went to get my keys and again they had the wrong room rate -- $xxx vs. $xxx and again I had to find the hotel manager this morning to have the bill adjusted.
6. Last night, I took the advice of the concierge and went to the sushi restaurant at the hotel – this was a nightmare. I have copied in the manager of the restaurant on this email.
a. Took me 10 min. to get my order taken
b. Took over 25 min. for my sushi to be delivered.
c. Was told the restaurant was understaffed.