Good staff, high price
I usually stay in another hotel that was booked that evening. The New Yorker is a nicer hotel yet it was much more expensive. The hotel staff were very nice and efficient and I would keep The New Yorker in mind as a back-up hotel. I have stayed in other New York hotels where the staff and check in process were inefficient and took up to over a half hour. The New Yorker staff handled everything in minutes. The lobby is nice and the 24 hour restaurant is a good thing.