Would not rate it 4 stars like it says...
This hotel got great reviews some places so when we found it through hotwire, we decided to book it because of the 4 star rating as well. It started off poor when we paid for a king room and they put us in a queen room and originally told us that the whole hotel was booked and no way to change it. Finally after talking to guest services more, they finally moved us to another room with a king sized bed that was on the top (29th) floor right next to their "c-view terrace" bar, stating it was very sound proof, which it really wasn't. Not only did they mess up our room originally, my parent traveled with us and we all booked everything together, but then we were put on the 22nd (before the room change) and 7th floors, being told there was no way to change it. The elevator situation was terrible, at one point we were going from my parents room to our room and my husband and I had to wait over 20 minutes, finally getting to our room and neither of our keys worked any longer so then had to go back downstairs to guest services. None of the rooms were very "sound proof", it is located right by 2 or 3 hospitals and even being on the top floor were constantly woke up throughout the night from ambulances and by delivery/garbage trucks as well. My parents room had some small black bugs in the bathroom, our room had no hair dryer, missing "snack" items they provide for a charge and tried charging me for them, as well as the curtain wouldn't come down and we could hardly get the door open because it stuck so bad you had to constantly shake it forcefully before it would open. The service in both the "c-view terrace" bar and "c-house" restaurant was terrible, the first night we arrived we wanted a drink and went to the terrace bar, after waiting 15 minutes the waitress finally came over with drink menu, when asked the specials she said she didn't know and left to find out, however never came back before we sat another 10-15 minutes waiting so finally just left to try a different restaurant on the magnificent mile for a drink. The bartender at the "c-house" restaurant was terrible each time we were in there for drinks, made drinks wrong and was very short with us. Apart from the good location on the mile, there was nothing speical about this hotel, I would never stay there again.