Guest rooms are small
We brought family with a six-month old to San Francisco for some holiday shopping, dining and fun the first weekend in December. We needed two rooms and priceline delivered for just $120 night for double occupancy for two rooms. We had a cocktail in the lobby bar before we went up to our rooms and the service at the bar was really slow....I needed to go find the wait staff to come over and take our order. On the other hand, the beds are super nice and we had a great nights sleep. Requested baby's crib was perfect to set up the baby and we appreciated the bellhops extra help with locating a lost cellphone and taking our slew of bags up to the rooms. The rooms are very small and dark and our view out the hotel was to the brick wall of the Top of the Mark restaurant next door (which by the way, is an excellent place for a superb sunday champagne brunch). I needed to confirm my Top of the Mark reservations via email and I was really uphappy to find that I needed to swipe my card before I could even check my email in the business center and it charges you starting at $7.50. I ended up with a $12 bill just to check my email. When I went to the desk to check out, I told the clerk of my concern and she told me the lobby based computers were available for free, but in checking into it, the lobby systems still require a card swipe of $7.50. Seems like every hotel wants to keep the charges going for as long as they can,but after a while, that makes it hard to enjoy the stay. Wish the rooms had more value for what they really were.