Is this a Holiday Inn Express?
First and last time to stay at this hotel. Service was fair, they definintly won't go out of there way to help you. The soda machines were empty,no cookies, no microwave in room, could use cleaning. When I got home and unpacked I noticed that I had left an article of clothing in my room. I called the hotel, they said I would have to talk to the head housekeeper, left my name, number and room # that I had just checked out of that morning. Waited till afternoon the next day still no call from anyone. I tried again and again. They NEVER returned my calls, finally caught the head housekeeper at work three days later and they couldn't find anything - ya think! 
This is not like any Holiday Inn Express that I am use to, try LaQuinta if you have to stay on this side of town.