FABULOUS!!!!!!! EVEN DURING A SAD TIME!
My sister and I had to travel to Chicago on 01-12-2012, due to the death of her 41 year old daughter. We stayed at "THE WHITEHALL HOTEL." The stay was really nice and so were the staff. In the end we were almost sorry to leave. Upon arriving we found ourselves in a valley of smiles from the very first person we met, the Valet, the bellman: Ramone, & especially the Guest Services Manager: Derrick Beverly!!! He was very polite & intelligent, along with being very compassionate to our present situation. He explained everything I had available and put me in the most beautiful Junior Suite that I've ever stayed in, in my life!!! Entering the room, the first thing I noticed was the King-sized bed. Everything was clean and quiet (couldn't hear a noise). The bathroom is also very clean & spacious. I truly adored the marble. The shower was very refreshing & quaint! But, the bed was one thing that if I could I would have taken home with me. My sister & her god-daughter were on the top floor with 2 beautiful queen beds. We felt like we were having a heavenly experience, like floating on a cloud! We didn't want to get out of the beds. It hugged me in all the right places! LOL! These are the things that made us truly enjoy our stay at this hotel! But, my warmest congratulations are to the hotel for their choice of personnel. They know how to really make you feel at home, and if you need anything it is like asking a family member. Congratulations from the heart, you all were fantastic!!!