Less than average
Stayed 5 nights in this hotel while in Philly for a work meeting ... I wished I had stayed somewhere else. The room was fine, very basic, but the walls are paper thin (the guy in the room next to me was having a conference call for his work and i heard the entire conversation). I actually liked the location ... in Center City, but not right in the middle of everything and a subway station entrance right beneath the hotel was super convenient. However, when it comes to customer service, this has to be one of the worst hotels I have ever stayed in. On 3 different occasions when I went to front desk to ask a question the response I got each time was a tilt of the head and a shoulder shrug. Even if the person at the front desk staff didn't know the answer to my question, she didn't even bother to help me or offer to refer me to someone else who could help me. And 2 of them were simply rude. Then in the restaurant not only was the service horrible, but the food was incredibly bland and not worth the prices they charge. I would definitely not stay at this hotel again the next time I'm in Philly. For a comparable price, I know I can find a much better place to stay.