Highly disappointing for an expensive Sheraton, a costly sleepless night...
We stayed at the Sheraton Fisherman's Wharf for two nights. Costs: $460 (£300) excluding breakfast! The hotel is conveniently located, walking distance from the Warf, Alcatraz, Ghirardelli, the Trams routes etc. It also have a Safeway Supermarket across the road which is really convenient for a spot of food shopping for a day of sightseeing in San Francisco or further afield. Our room was very clean, nicely furnished, overlooking the swimming pool.
Being a Starwood card holder, we were allocated a Preferred Starwood Guest room (apparently, but having seen other rooms, they all appear to be the same...). We were three rooms away from the three elevators / lifts. One of the lift started making an awful noise on our first night, loud noise similar to a foghorn. This was not a constant noise, but such an annoying noise that every time I was falling asleep, this would wake me up again. I reported the problem to reception and was directed to the concierge. The concierge mentioned that he would tell the engineer. After a long day sightseeing, I checked with the concierge about the fault. No information was available and the concierge really “could not check with anyone at that time” but if it was still a problem, could I speak to reception to change room as the hotel was not fully booked…. As we got to the elevator, it became very obvious that the noise had not been fixed and had become significantly worse during the day. We straight away went to reception and were offered 2 other rooms: both rooms were facing an army of air conditioning units on the roof. We kindly declined hoping that the faulty elevator would simply be made unavailable during the night – no such luck I’m afraid. When we raised this with the checkout team, we were not even offered a discount of any kind and had to pay our $460 bill, including $230 for a sleepless night. A very poor and costly experience. I’m afraid next time we visit San Francisco, we will not be stopping at the Sheraton Fisherman’s Warf!
This said, a big Thank You to Stephanie on the concierge desk. Stephanie organised our transport back to the airport. She is brilliant! Very friendly, can’t do enough to help. My vote for the employee of the month definitely goes to Stephanie.