Another Perfect Stay!
The Fairmont Washington, D.C Georgetown once again exceeded my expectations. During a recent visit I was especially pleased with the superior level of service offered by all of the colleagues I had the pleasure of meeting. Starting with my check-in…I arrived several hours before the standard check-in time. The Front Desk Agent warmly welcomed me to the hotel and to DC and swiftly checked me in to my 10th floor room. While walking down the corridor to my room a Room Attendant with a handful of sheets politely stepped to the side to allow me to pass with my luggage. While my schedule didn’t permit me to enjoy many hotel services, I did have time for the breakfast buffet at Juniper. When I approached the host station no one was immediately available to assist me. Still I was pleased as another colleague (I believe front office) swiftly came to help. My server at Juniper was gracious, warm, helpful, and prompt with all of my requests. I especially appreciated being asked if I’d like a to-go cup as I was preparing to leave. After enjoying the breakfast buffet I walked outside through the courtyard. I decided to take a quick photo of the grounds (I’ve included the photo with this review). A grounds colleague noticed and promptly approached to ask if I’d like to be included in the photo. All of the extra mile efforts by the colleagues felt genuine. Fairmont clearly does a great job hiring colleagues that authentically care and the hotel clearly does a great job training their colleagues to deliver outstanding service. I was 100% pleased with my stay!