Customer Service Lacking
My company uses this hotel and we have direct bill with them. I checked in assuming that I would be treated just like any other hotel that my company has direct bill. I was not looking for anything special, just our normal amenities. We normally have within our contract that the hotel will provide transportation to and from our training facility. No one in customer service seemed to know anything at all about this, including the shuttle drivers. The shuttle drivers and the front desk personnel both informed me that the driver was too busy in the morning to take me to our training facility. I had to find other means of getting to our facility. When I brought this up with the Customer Service Manager, I was informed that this type of thing needed to be set up ahead of time; therefore they could not do it for the entire week that I was staying with them. I didn't realized that we needed to renegotiate our contract each time an employee stayed at their hotel. The biggest problem I had with my stay was that no one in customer service ever apologized for the inconvenience. It was made to seem as if it were my fault personally. I took offense to this type attitude and spoke with my management team about it. I did not understand why a company would allow its employees to treat a business traveler in this manner, especially when the travel industry is so dependent on business travel.