Low Expectations Confirmed
The only thing that made me happy about my stay at the Crowne Plaza Philadelphia West was that I only had to stay one night. When I entered the room I noticed a musty smell, and upon further inspection I noticed stains on the wallpaper—being in a corner room, I presume the smell was mold stemming from a leak in the building. The fixtures in the bathroom were rusty. The carpeting in the room was coming up where it met the walls. I also noticed hairs on the (supposedly clean) threadbare linens—hairs that were not mine! When I did lie down to sleep, the pillows were lumpy and uncomfortable. Then, when I did fall asleep, I was continually awakened by a clicking coming from the heating unit (not just the sound of the unit working). The hotel provided no survey to rate my stay upon checkout, and it's no wonder.