Advance Pay Room is Not Clean, Noisy Toilets
Just got back from staying at this hotel for 2 nights to attend my child's college Parents Weekend with my husband. Great location, 2 blocks from the Prudential / Copley shopping and dining. I prepaid for my stay, selecting to stay in one of their panoramic view rooms for not much more than the traditional room rate. They put us on the 10th floor (not very high as the hotel is 25 floors), making our panoramic view a bunch of rooftops - nothing to write home about. Went into the bathroom where there is a double person shower. This would've been better if the glass door didn't have soap marks from a prior occupant, and a toilet that when flushed was Extremely Noisy. Shall I mention the yuckey corners in the bathrom as well?
When telling the front desk about it, no apologies, nothing done to comp anything.
When we left this morning, only the cleaning person said good morning to us.
All this from a 4 start hotel, in a town full of hotels waiting to cater to parents.
I think next time we'll stay at the Sheraton right next door.