Staff is indifferent and rude, at best
For over $300 a night and a Sheraton brand hotel I don't think it's unreasonable to expect excellent customer service. Two examples: I asked for extra cream in my room for my coffee via a polite note left next to a tip. No extra cream left. I called to question my bill at the front desk this morning from my room and the front desk person was so rude to me that I ended up losing my temper with her. I cannot believe the tone this woman used with a customer. I wasn't even being confrontational, she just didn't want to deal with it. Oh, and while I'm complaining about things, they don't allow Gold level SPG members to use the concierge lounge. I will NEVER stay in this hotel again and it's unfortunate because I'm in Boston 35 weeks a year. They blew it.