4 Star price 1 star service
The location of this property is great and that is what you are paying for. We arrived at approximately 6 pm and checked in. The room we reserved was not what we got and were told there were no other rooms. Ok fine when we went up to the room the room had not even been cleaned from the previous night. Once that was taken care of we found old expired items in the mini bar / refrigerator which we had to move just to put our own water in. Had to call for extra towels no big deal but it took over an hour to get them. When I complained at check out that I wasn't happy with not getting the room I paid for I was basically told too bad. A follow up email to corporate resulted in nothing. An I'm sorry would have been nice. Rooms are very small even for NYC.