Bedbugs!
My husband and I stayed here at the end of a wonderful vacation. The check in clerk was amazing! She was very kind and helpful. Our problems started when we turned in our rental car and rode the shuttle bus from the airport back to the hotel. The driver was the rudest person I have EVER encountered. It was like a surreal experience that someone might have in a third world underdeveloped country. In the end, he refused to drop us off at the hotel and we were forced to walk from another hotel. On the advice of the very nice, helpful check in clerk, I filed a formal complaint, in writing. At the end of the form , it asked for name, address, etc.if you wanted to be contacted, personally, regarding the complaint. I filled all of that out. We have been home for nearly two weeks and I have yet to hear from anyone.
After we had been home about 8 days, I broke out all over my body in very itchy bites that numbered well over 100. The bites had an odd, linear pattern to them. Upon searching the internet, I discovered that they were BEDBUG BITES!!! Several articles said that the bites could take up to 9 days to become visible, so bingo, Best Western. My husband did not get any because we had a room with two queen beds and each slept in a separate bad. The night before, we shared a bed, so they didn't come from there. He still has no bites so I can be thankful that it seems I did not bring them home with me.
Bottom line, I would NEVER stay in this hotel again. I will say again, however, that the daytime, front desk clerk was amazing, and the shuttle driver back to the airport the next day was great. (He got a tip!) I feel bad that they both have to work for such a lousy place.