Ridiculous
When booking the hotel, they responded quickly with the confirmation number and information. We asked for a smoking room when we made the reservation, and asked for a standard king room. When we arrived, they had booked us in a non-smoking suite (upgrade? Sure, ok) except we had to pay the suite price, despite booking a standard room. In addition, they refused to relocate us to a smoking room, and were threatening and rude when we asked to be moved. Not being able to smoke in the hotel wasn't a big deal to us. The problem was that the staff behind the front desk refused to even CHECK the system. If this poor treatment of guests wasn't enough, thresholds between doors were bent and broken, the bathtub was a disgrace (the suite had a whirlpool tub. when you pressed the button to turn on the whirlpool IT FELL OUT OF THE SIDE OF THE TUB COVERED IN BLACK SLUDGE!!!), the white towels were stained (gross!) the door didn't shut properly, and worst of all, the staff was terribly rude and unwilling to help us find what we were looking for (inside the hotel or out). I've stayed at many hotels and despite its nice pictures, it was the worst consumer experience I've ever had. I would not recommend this hotel to anyone. Ever.