Lacking customer service
This hotel is very well located and we found it easy to explore San Diego from there. It was noisy and the guy in the room next to us liked to step out on his balcony to make phone calls at 6:00 AM and because there is no separation between the balconies we could hear every word he said. I requested a fridge in my room and it wasn't there when we checked in so I called the front desk and told them I needed to store insulin in the fridge but we had to go out. They asked if it would be okay to put the insulin in the fridge when they brought it up and I said sure. Well they did bring it up and put the insulin in but they turned the fridge on high. Because I didn't check it that night it froze and so was no longer any good. I spoke to the front desk and admitted that I was partially responsible because I did not check but indicated that they should have let me know that the fridge was turned to high. They said they would get back to me about it but I never heard anything back from them. A simple apology would have helped.