Worst motel experience ever!
We booked at the Best Western Baltimore West in order to attend a wedding at the Martin West next door. From the time that we checked in, the experience was horrid! The front desk clerk gave us a welcome bag that was provided by the bridal couple for their guests. The issue was that it wasn't the wedding we were attending. When we tried to return it, the clerk responded "There are plenty of bags, just keep it!" The shower in our room was filthy. There was thick pink soap scum all over the white tub. Anyone who had bothered to check the tub would have seen it. We went to the front desk and requested two extra pillows. The clerk responded that we could get some the next day. The next day, not only did we not receive extra pillows, our room was not made up. After we returned from a day of sight seeing, we went down to the front desk to complain about the lack of maid service. We were told that we had requested that our room not be made up! REALLY? So now we had a filthy, un-made room with no extra pillows but we did have another person's bridal welcome bag. We never did receive the welcome bag provided by our bridal couple. The one thing I will say about the desk clerks is that they could complete an entire tranaction without any verbal communication with the guest. This is likely because they were carrying on personel conversations on their cell phones all the while dealing with guests. Unless you are attending a wedding next door, find another hotel.