Ridiculous managerial decision
I had paid for four nights at this hotel through Pricline. The visit was fine (the hotel had a small room but it was clean and adequate), but Hurricane Sandy decided to make its way towards New York. I called Priceline to try to cancel the final night of the stay and to get a refund (only for that night), and they were willing to do so but required the Hilton to credit the bill for the last night. The night manager at the Hilton Manhattan East was very accommodating, informed me that it should not be a problem to credit the final night, but that he needed higher level approval (which he could not get until the next day). I left the next morning (on Saturday, before Sunday when the storm arrived and when Amtrak system started cancelling trains), and was told by phone the manager had refused to provide the requested credit. Had I stayed the extra night, I likely would not have gotten home for many days, and certainly not in time to take needed measures protect my house in DC. (I also would likely have incurred many nights of additional costs in NYC before I could come back to DC). It was a ridiculous decision not to supply the credit, simply because it was a Priceline pre-paid booking. Had I booked directly through Hilton, I would simply have checked out early and no charge would have been incurred. Hilton has now lost my business.