Worst night at a hotel I have ever spent...
Beware of room 146! If I could give it zero stars, I would. We arrived on a late flight that got in at 10:00 PM. The courtesy shuttle stopped running at 9:30 PM, so we had to take a taxi. We arrived at the hotel right before 11:00 PM. We went to our room, and we were greeted with the most overwhelming smell of urine. Someone or something had urinated (probably multiple times) somewhere in the room. We weren't sure if it was on a bed or on the carpet. After waiting 15 minutes for the crib to be delivered, we tried calling the front desk to make sure they didn’t forget the request. The phone by the bed was broken and without a dial tone, so my husband walked all the way back to the lobby. A shift change had occurred, and the request for the crib had been forgotten. This normally wouldn’t be a big deal, but at that time of night it is a bit ridiculous. While waiting for the crib, we decided that we should see if we could switch rooms. We discovered a working desk phone and called to the lobby to see if another room was available. They only had king size rooms remaining, and since we are a family of five we knew that would not work. We didn't have an option but to stay. I did contemplate going back to the airport and just waiting for our morning flight. The crib finally arrived after a total 30 minute wait, and we asked the delivery man if he could identify the smell. He said it smelled like urine to him too. He offered to spray the room in the morning with something to minimize the smell because it might be too powerful for our kids. After six endless hours, we checked out. The front desk person offered nothing to compensate us for this awful experience, and wasn't even able to move our shuttle time up 15 minutes while the shuttle sat parked in front of the hotel. That room should have been flagged as unusable until the source of the urine could be identified and cleaned. No one should pay what we paid to stay in a room with that kind of stench. I will never return to this hotel again!