Beware...horrible service, tiny room, not what I would expect out of any hotel
Stayed here on a one-night business trip, was hesitant because of the previous bad reviews but our usual company hotel was booked out. Plenty wrong but this is what pissed me off the most: booked the hotel private car to Newark airport. The car never showed up, I called the hotel (twice on roaming I might add) and they sent another car... which also didn't show up. Ended up flagging down a towncar because I was desperate to not miss my flight. The ordeal it took to then get my $10 deposit refunded back to my credit card was ridiculous. Not only was no one available to take my request outside of business hours (9-5..), the manager took days and a follow-up email before responding. 
The room itself was tiny (literally just a bed), the phone didn't have a line to the reception and/or didn't work, there was no safe, and the room was freezing even with the heater on full blast I ended up sleeping with my coat on. To top it off, I had to pay $10 twice for the hotel wifi (some outside company) because it randomly logged me off 2 hours after the first session and there was no record when I called the internet company (again on roaming), I've now called twice to refund the second erroneous error and am STILL waiting. 
Definitely the worst part of my trip to NYC, stay away if you have any other options.