Poor customer service!!!
The hotel was fairly decent...somewhat clean and comfortable, but old. The only issue we had was our shower backed up meaning the water did not drain at all so we were basically showering in our own dirt! When we called front desk about it, they did not seem surprised about it! All they said was "oh ok we'll send someone up!" My husband had asked for more towels since the maintenance used ours to clean up the mess he made in the room. It took a second call from my husband for them to finally bring the towels up! You see, we can see the front desk from our room and when he called the first time, they took the call and did nothing! When he called the second time to verify that they had contacted housekeeping for more towels and they said they did, he told them ok, I just wanted to make sure because I can see you from my room and he waved to them! When they saw him, they immediately brought the towels! My final complaint of this hotel and the staff's handling of the issue is the elevator issue we had. There is no way to get from the second floor (where our room was located) to the lobby! When we were leaving the next morning, we waited for some 20 minutes and no elevator came. Then, we saw some people coming out of the stairwell advising us that they had come from the 7th floor and walked down with their luggage because the elevator never came to their floor! They get to the 2nd floor and could not get to the lobby because the stairs only go outside and they had emergency alarms! They ended up taking the service elevator, which we found out after going ahead and taking the stairs which led to the outside only when we bumped into them. When we reported the issue to the manager, along with other customers that followed us to the staircase and outside, they just blew us off and said, "we know and it's working now!" Well, guess what, it wasn't! There were several people downstairs in the lobby with their breakfast trays trying to get up to their room from the elevator! It did not work. You have to also take the elevator to get to the parking lot, which we could not so one of the maintenance employee took several of us to the service elevator to get to where we needed! Very unhappy customer and will never stay at this hotel again!!!!