Recent Stay at Hotel Granduca - Houston
I just completed a 3 night stay at the Hotel Granduca in Houston. This is a very beautiful hotel. However, the service is horrible. The concierge, housekeeping, room service and front desk staff was not very accommodating at all. I found them to be very mechanical and not warm and hospitable. They really lacked compassion for business travelers.
I found the room service to be horrible. When I called the first time, I was told someone would call me back in 10 mins. 15 mins later no call. So I called back. My order was delivered but it was not correct. I asked for a pitch of water with lemons to be sent up with my order. Two days later, I was called and asked if I still needed the water. When I checked in the hotel, I had a Junior Executive Suite. The ironing board and iron was out in the living area. When I checked out 3 days later, housekeeping still had not put away this ironing board and iron. The hotel is set in a really nice section of uptown Houston Galleria area. But I am very disappointed in the service. I am now back home, going over my credit card bill and I noticed the hotel has an extra charge that is not on my check out bill. I highly doublt I will ever stay at this hotel again. I will go back to staying at the Hotel Derek in Houston when I am there on business.