Disappointed!
As an Indianapolis resident, we were so looking forward to a stay at the JW for our company Holiday party. Never again! Six months in advance we requested a king size bed, we live in the city so if we are going to stay in the hotel it will be a date night and a splurge. A week before check in we received an email offer to upgrade to the executive level for an additional premium which we happily signed up for. At checkin, we were asked for our credit card and given room keys, After asking, we were informed executive level was not available due to the discounted room rate organized by our company for the holiday party. Ok. I then asked to confirm our room was a king sized bed, then when informed no our company was issued a block of room for a discounted rate that only included double rooms. Huh?? I have been in the hotel business before, a block of rooms are reserved for number of rooms, not bed types. I was informed that I could upgrade to a king size bed if I would pay the standard rental rate! Again I big HUH, the hotel has been sold out for a few months. I would think with a cheerleader convention in town, the more double beds available would be an advantage. My husband and i live in Indianapolis, so a night in a hotel downtown is a splurge, and we want to spend the night in the same bed! And of course after asking around fellow. employees had no problems with getting a room with a king size bed! I am in the hospitality business, and hate to write a review like this. I am so diapoointed in our stay.