Nice location, great views, horrible service
We stayed here for 4 nights in August, the room had a nice view but the poor service overshadowed our stay. This place gets overwhelmed when it's full as it was when we visited. We reserved a suite in the Marina building but moved into the Tower; the marina suite had a dark depressing sitting area with a view of the outside corridor. The tower rooms have great views and the rooms are in better shape, I recommend not staying in the marina bldg. We had arranged to move rooms on the second day and the front desk assured us our luggage would be moved. After waiting in our new room for an hour I called the bell desk and they knew nothing about our luggage but promised it would arrive soon. After another hour I went outside and found a bellman standing around counting his tips and I asked for his help. He said he needed to go back to the bell desk and couldn't help! So I went to the old room and moved the luggage myself, at least I didn't have to tip the bellman! For some odd reason our keys never worked, had to get the re-keyed several times. 
The worst experience was when returning from a visit to the front desk to get my keys working, I entered the tower lobby and slipped on water from children running around with wet swimsuits. I slammed down on the ground and hurt both knees. A maintenance person came to wipe up the water and I asked for a bag of ice delivered to my room. After 45 minutes I called again and asked for some ice, fortunately my family members returned and got me some ice. After about 1.5 hours security arrived with some forms to fill out and a small first-aid bag of instant ice (totally useless). Totally ridiculous response, I wasn't asking for a free room, I was asking for a real bag of ice. I had sore knees for a couple of days due to their negligence and it was clear that they were more interested in filling out their security forms then responding to my request for ice. 
We also had access to the regency club and was not real impressed. There were not many options, no hot items at breakfast or the evening service. This place might be ok when it's not totally full, they clearly can't handle a full house and their service was pretty bad.