Not what it used to be, or ought to be
I have stayed at the Palace many times; this will have been my last. The room was small dingy, and the same garbage that greeted my arrival remained behind the dresser and under the bed during my entire 4 night stay. The Junior Suite is nothing more than an elongated bedroom with a dirty loveseat. And the rooms need a major refurbishing and have few modern amenties -- no CD/DVD player, no newspapers delivered to the room, no iPod hookup, old lamps, one robe for two guests, no slippers, very expensive WiFi, which should come free. Housekeeping clearly does a cursory job of dusting only, and when I used my wine glasses they were never replaced. The bedding is threadbare and scratchy. But my biggest complaint is that after the initial greeting when I presented my credit card, the hotel offered no hospitality whatsoever. Room service is not gracious, the front desk and Concierge staff cool and not helpful, placing me on hold 40 minutes, twice. I asked to speak to a manager and no one ever replied. Hotels are in the hospitality business; this one clearly is not.