Good at apologizing
Stay away from this hotel if possible. As a rule, we love Super 8...not this one! The staff is very good at apolgizing for shortcomings but fail to follow through to make easy corrections. We had the misfortune to stay two nights in this hotel recently. The hotel is very near a busy railroad crossing. Trains blow their whistles at all hours of the night so it was impossible to get a good night's sleep. The ice machine was broken. Both nights the desk staff apologized repeatedly and told us "an associate will go to a local store to buy ice and bring it back to the hotel." We never did see any ice. At breakfast the first morning I asked the desk associate if they had decaf coffee. He informed me that the owners were away due to a death in the family and they did not restock breakfast supplies before they left. He apologized repeatedly and said that he would personally see to it that decaf coffee was on hand for breakfast the next day. I guess he went to the same store as the associate that was supposed to buy ice because the result was the same...no decaf the next morning. Also, on the first morning,my wife told the guy that promised to buy decaf that the microwave door release was broken. He said he had no idea it was broken and expressed his shock that someone would break the microwave and not let somebody know about it. He promptly showed my wife how to open the door by sticking his finger in the hole where the latch was supposed to be and deftly opening the door. He apologized repeatedly and said that he would go "upstairs" that day and get another micorwave to replace the broken one. You guessed it...the same micorwave was on the counter the next morning. I understand that the staff can do nothing about the location of the railroad crossing; however, the issues of ice, decaf coffee, and broken micorwave would have been very easy to fix had the staff truly cared. I can only speculate that customer satisfaction is not a priority for this hotel.