The absolute worst hotel experiance in my life!
Originally booked an executive suite, arrived to the hotel and figured out the service elevator from thier garage to the lobby was out of service, so we had to lug our luggage upstairs. Then talked with the hotel staff and they said our executive suite was not available even though we had booked it for two nights. When staying at other hotels whenever i decided to stay another day or so, I had to take a differant room due to the rooms i had been in already being booked. The staff was not apologetic and I can not believe this, but we asked to get rooms with a view and the staff agreed. So, we decided to go up to our rooms. We had to wait for an elevator due to the ones that came down to us was loaded with staff with laundry carts and of course, no room for guests.....talk about putting your guest on the bottom of your priorities. This hotel is dated and not in a rustic way, but in a 70s/80s too lazy to upgrade way. When we got to our room, the view was of a delapitated building, that to be honest I really didnt want to look at. We called down to the lobby and of course, they then tell us that the rooms we were told they did not have a room with a scenic view(btw this was on a mon-tues) I then asked for a security box to store some valuables and they gave me a old beated and bent security box....and I was fearfful that something bad would happen, so i put some other items in there instead. I was correct: When I took the box back downstairs to give to them they got the numbers mixed up when i said this is box number 6 and it was actually box number 5.....really? One of the main reasons I asked for a suite was for a fridge to store medicines, i called down to the lobby to see if they had extra for our room and of course no, and i explained why i needed it and they could care less so i had to soak my medicines in ice water and change it several times, because the air conditioner in the room did not keep the room cooler than 60 degrees. The next morning we decided to eat at the restaurant and the service was lousy there was an older lady employee slamming china dishes into a bus tray making tons of noise in a tiny dining room. The buffet was 13.00 per person for guests and i could have ate better at a mcdonalds. The food made my wife sick all day. Thanks mainly to the sweaty eggs. Later in the day we stopped at the bar to enjoy some drinks before a ballgame. We walk in 5 minutes after 2, and was told by patrons that they close at 2 oclock.....what???? The woman who was the bartender never really even looked up. Could care less. The next day when it was time to check out, we had a bill under our door, we were charged with the same price we had booked the executive suite, when my wife called down to the lobby, she spoke with a man who said hold on, and gave the phone to a woman who stated "I havent even set my stuff down you are going to have to wait" I do not recommend this place to anyone, the staff doesnt care, the hotel is without a shadow of a doubt the worst I have been to period!