Worst experience I've had with dealing with a hotel. Ever.
Granted, I'm younger (26 years old), but I've traveled quite extensively. I have no complaints about the hotel itself--other than its location lends itself to a lot of noise with trains running nearby. That's why I'm giving it a poor review and not terrible. In general, I have never dealt with a hotel that has such poor customer service. There was one person who was helpful in my endeavors to deal with my complaints about my stay (one of the managers, Ted) and this was while I was on site. Other than that, I had a number of people promise to call me back about the issues with my stay--none of which followed through. So, I guess this hotel is mediocre at best until you have an issue with your stay--at which point no one will be available to help you (or capable of it for that matter). By far, worst customer service I've received from any corporation in my life.