security
I would like to complain about the security around this place, my son drove down from Missouri with his 2 kids to Killeen , we all drove to San Antonio 4 kids and 4 adults, we arrived at the hotel at 10PM, service was good, got checked in, the next morning at 7AM, we went to leave and needless to say my son's car window was smashed, I told the front desk personnel and he stated that it is a hotel and we do have problems, if the personnel there knew this then as a courtesy to the customers , they should pass this information on to the customers as they are checking in, they do have a couple of signs out in the parking lot, stating they are not responsible to damage to vehicles. I even took it to another level, I started talking to other folks that have stayed there a couple of nights and they even stated they had their vehicle broken into.
The thieves took a few things, what they could grab, but the most important thing that really bothers my whole family, the GPS that was in the glovebox was taken, this was something that meant alot to my son, due to the fact that this is the only thing that he had that his older brother gave to him, he passed away last month with a brain aneurism, he was 36, this GPS was the only thing that he had from his "big brother", Now that is gone,
If this hotel is aware of the problem of vandalism, then at least as a courtesy to other customers, advise them, I was doing that to the guests that were coming into the hotel, so why cant the employees there do the same?
I also would like to comment on the breakfast issue there, we had 4 kids, son had to go and get his car fixed, which the front desk knew, so we got stuck in the hotel, no vehicle, and we go down stairs to try to get something and they are charging us for breakfast????? which that could have been about $60.00-to $70.00 for the kids to eat, Has someone lost their mind?? , we have stayed at several hotels and have never had to pay for kids $7.99 each for breakfast and adults $12.99
The pool is extremely small and the weight room is enough for maybe 4 people, and the hot tub, 2 people maximum.
I wouldnt recommend this hotel if you have a family,
Make sure you have a broke down car, to ensure it doesnt get broken into, the staff isnt going to tell you they have a problem.The security cameras point to the ground, so that didnt help us any either.