Nickel and Dime Resort
Things have certainly changed at this place in the last year! This was our return visit to the Hilton Squaw Peak for 2012 Spring Break. Our trip started out with the front desk botching our room selection. Once that was resolved, we parked our car near the South Pointe tower entrance so that we could use a luggage cart, as there were four in our party for a five day stay. We then noticed that the two luggage carts were locked with cables to one of the pillars. Seriously? When asked if we could use one, we were told by a staffer, "No, we don't use use those anymore because guests left them everywhere". I was a little stunned to say the least. Nevertheless, we all got our excercise hoofing our luggage up to the third floor. We chose this method after waiting forever for the aniquated elevator. The second day was met with more disappointment. Both my wife and I have strong family ties to the area, and a few adult members of our family were coming over for a visit. We asked the front desk if they could sit with us poolside while my children were using the pool. They said of course, for a $15 per person fee! I explained they wouldn't be using the pool, and that they were only coming to visit with us, but that didn't seem to matter. The idiot at the front desk actually told me that "they are like Disneyland, and that you pay regardless of whether or not you use the facility". I thought the comparison to Disneyland was absurd and extremely unprofessional, and was completely out of line. Since both my wife and I are from the Phoenix area, we made good use of our time and knew some of the other activities that made the time there tolerable. The waterpark area is great for the kids, but as others have stated in there reviews, lounge chairs and fast service is hard to come by!! As a frequent Hilton guest, I was extremly disappointed with this stay, and hope this was just a bad, one-off experience. A change in management would do this resort very well. Not worthy of the 4-star rating in my eyes and the last time we will stay here.