Exceeded Expectations
I read multiple reviews that indicated this hotel had problems with dirty, smelling, or non-functioning rooms. I decided to stay here with my wife and 2 teenage daughters anyway since it was a great location for the price. What I found was a somewhat tired and outdated hotel, however, our room was decent and clean, no mold, no bad smells and pretty comfortable. The only negative for me was that they had no sweetner or stir sticks for the in room coffee. We were in room 317 that is a king bed with sofabed and balcony over the riverwalk. I also found a very pleasant and helpful staff. The front desk got us checked in early with the type of room we reserved, both valets were very helpful, and one (Brik) offered to get all of our valet info taken care of so when we were going to return later in the night we would not have to deal with it. When we got to our room we noticed we needed another pillow and extra blanket for the sofabed, they were waiting in the room when we returned from dinner. We also had very pleasant experiences with the restaurant staff, café and Eric at the front desk checkout.
Opinion – I am PC Platinum but only the front desk knew that. The location was great, the bed and sofabed were a little worn but overall the room was just fine. For a $115 rate for a nice room in a great location it exceeded my expectations, maybe some of the folks paid a lot more and felt the need to give negative reviews, maybe I got one of the better rooms? Regardless, the staff was very busy with a blind golf convention and 2 full bus loads of kids from Mexico and they handled all my needs and were very pleasant in doing so. Additionally, when I asked the front desk about the upcoming renovation scheduled for later in Oct. 2012 they lit up with excitement. What this indicates to me along with my experience here is that there is a good staff trying to keep people happy in an old hotel desperately in need of updating. I would think some days they just get tired trying to keep everyone happy. Kudos to ownership for investing in this nice old property in a great location.