Problems problems - no water, no air, no electricity
We stayed at the resort from July 13-July15. The front desk had offered us an upgrade to the 6th floor, which overlooked the spa building, but it was better than being on floors 1-4. I’ll break it down into pros & cons: Room Pros – nice comfortable bed and pillows, spacious rooms, good cleaning service, fragrant soap/shampoo, new looking décor Room Cons – even though rooms have been renovated, you can still tell it’s an older hotel, bathroom only have a bathtub, no shower Problems Encountered – Saturday morning – no water from around 10:45 to 12:30pm – without being able to take a shower, we stayed inside until the water came on before we can head out to explore Austin – major inconvenience. Saturday evening (from 6pm to 9:45pm) – no air – the chiller was broken and the whole hotel had no air conditioning. It was hot and humid. Not fun. Sunday morning – the circuit breaker had issues/electricity went out for about a minute – and when electricity went back on – the TV would not work until we left. Major problems that made it inconvenient. The hubby went to the Callaway Performance Center and enjoyed the service there. He played at the Crenshaw course and enjoyed it as well, thought it was pricey for what he got. Dining – went to the bar & grill – the food is expensive. The only dishes we could recommend was the tortilla soup (bowl $8) and the bread pudding (small size for $8). We tried the Hill Country Room for brunch buffet. The cost was $23 dollar per person for total of about $60 since they add automatic 20% resort fee. The brunch was just ok and not worth the $22. Eggs and potato were soggy, waffles too dense, the creamer container was dirty, biscuits were too dense, OJ came from Tropicana bottle (since they placed gallon container on the servicing table).Overall rating – come here if you plan to play golf. But for the price we paid and the major issues with no water, electricity, and air conditioning – we feel it was not worth the price. We were really looking forward to the trip since the other reviews were great and was saddened/disappointed. You would think that a 5 star resort would not have these issues and would try to provide some kind of compensation for the inconveniences that it had caused us. The only saving grace was that service was good from the quick check in, golfing, dinner service, brunch service.