Turned Me from a Doubter to a Fan
I was all ready to say negative things about this property, but have done a complete turnaround and now would not stay anywhere else. After trying three rooms to get a satisfactory one (see below), I finally got into a nice room. The important point is that the staff was profoundly concerned that I was completely satisfied. They continued to check with through my stay to make sure I was completely happy.
This is a typical Springhill Suites. Nothing particularly lavish, but very comfortable. A nice working area, mini fridge, coffee maker, microwave. The sofa in the suite is very large and very comfortable. Breakfast is what you expect for a free breakfast. The location is convenient to every type of dining and has a back entrance to the upscale shopping mall nearby.
Unless you want to complete details, you can stop here. But I would heartily endorse this property.
So I checked in early, and they already had my room ready. The first thing I noticed was the faint smell of smoke in the room. Kind of surprising given that it’s a non-smoking property. Well, I figured maybe a guest was inconsiderate, and after a couple minutes I got over it. I am not allergic to cigarette smoke or anything. But it was unusually hot for September, and after a couple hours the AC quit working. Just as the manager got there, it started working again. I was willing to try again, but he gave me the room next door, which I thought was nice. That room smelled like someone was still smoking in it! By my third trip to the front desk, I was afraid I was being a bad guest. Either that, or they had some serious cleaning and maintenance issues at this place. The third room was perfect, AC humming away efficiently and smelling clean and fresh. 
I ran into the manager in the elevator the next day, who of course asked how everything was. As we chatted about the condition of the first two rooms, he was equally surprised. He even mentioned they were going to shampoo the rugs and replace the curtains. That made me feel as though they were indeed serious about maintenance.