The review I told them I didn't want to write.
Mixed review on this place. The price is better than most, and the location is nice if you're looking to be near Time Square and close to a subway entrance. But as you'll see below, management is not responsive to their customers. I emailed IHG and told them of my bad experience and how I heard nothing back from management. I told them I'd love to give them a chance to respond so I didn't have to post this review. They put me in touch with someone who, guess what, didn't respond to my call!
My review is more with the customer service. They put on a big show at the front and I thought I was going to get what I have come to expect from the InterContinental Hotels and the reason I have chosen as of this year to direct all my loyalty from another award program to IHG.
So at the airport I realized I made the dreaded mistake of leaving my phone charger plugged into the wall of my room. I emailed the hotel about my charger, providing my name, room number, and Priority Club Rewards seeing if there would be any way to send it to me (noting I would be happy to pay shipping charges). I quickly got a response that seemed promising asking for a bit more detail. I provided the woman the information and heard nothing. Emailed a week later for follow up, and still nothing. Called and got the run around. And now a month later, am not only without my charger, but without a return email to say yes we will return it or no we won't. 
Here is the most telling part of their customer service: I even went to IHG corporate and emailed them saying I had a frustrating experience, and would love to give them a chance to address it before I posted this review. They put me in touch with a manager who emailed me saying he would like to speak and when I called and missed him, he never returned the call. How many times do you give a hotel a chance to excel in customer service? In my case, it seemed like one too many.
It's really a shame. Again, location is fine enough but the customer service leads me to believe this hotel has a lot to work on. I expected more from an InterContinental brand and hope this is not a sign of things to come for my upcoming travel season.