Very good, but definitely not great
The Hilton New York is what you would expect from a big name, big city hotel...reasonable large room, comfortable bed, quality bath products, great location just two blocks from Radio City Music Hall.
But like several people have stated in reviews, the service is a bit lackluster, with people seeming more concerned about getting their hands on any tips you may offer instead of simply providing quality service. And when it comes time to go downstairs in the morning, be prepared to do some waiting for an elevator. We had eight (yes, eight) elevators stop going down that didn't have room to even add one more small child, let alone two adults. Finally, an elevator going up stopped on the floor and we rode it up just to be able to get down.
I wasn't disappointed in my stay. It was comfortable and it provided the services and offered the location I wanted. I just felt like it could have been so much more with just a little caring.