A crack in the Hyatt Reputation... oh dear....
I was excited to stay at this brand spankin' new Hyatt House and booked it without hesitation for both nights of my inbound and outbound flights from the nearby airport. My excitement soon waned. The hotel is in a shopping center that is somewhat still under construction. When I entered the hotel I found it to be very attracted and decorated in a retro style.The registration desk was well staffed. One person was answer a phone call. (Someone had left behind a stuffed animal, and no the housekeeping staff had not turned it in. The thought ran across my mind that I had better keep a close watch on my things here... that things don't get turned in to lost and found.) The other person at the desk checked me in and gave me a key to my room. The drive to the hotel was several hours for me and I was looking forward to getting up to my room and having a long soak in a hot bath. But first, you have to go back out to your car and put a parking pass in your car window. I found this inconvenient as I am traveling solo carrying all my own luggage. If they had emailed me the parking pass I could have done that before I came in the first time. Or, if I had known about this parking pass exercise I could have left my luggage and brought it in the second trip instead of lugging it back and forth, up and down curbs twice as many times as I needed to. Very thoughtless and inefficient of them. Not something Hyatt is usually known for. Once I got back into the hotel a second time, I headed into the elevator and didn't realized they were fancysmancy elevators that required you to use your room key to operate them. It would have been kind of the reception desk to point this out since it still isn't common practice (at least in my experience) for this to be the case of most elevators. I did think it was a nice safety feature. Having to go to the reception desk to ask how to work the elevator was embarrassing and it was now taking a very long time to simply get to my room. The bathroom was unusual in three ways. First, there is only a walk in shower, no bathtub. Second, the shampoo isn't the tiny little bottles, but a large bottle attached to the wall with a tiny pump to pump out the shampoo. ditto for the shower gel. The third unusual thing is that a full tube of toothpaste is provided. The bed is comfortable. It has a down type comforter in a duvet cover, so you if that is too hot for you, there isn't the option of just sleeping with a sheet. You also don't have much of a range of control in the temperature of the air conditioning. It won't go lower than 68 degrees. Check out time is noon. The signs in the parking area say you can't part there after 9:30. (I don't what you are expected to do with you car after 9:30???) Now, mind you ,,,, all this stuff can be lived with... Here's what cannot, and it echos back to the very first stuffed animal thing. I accidently left my carry on bag of very nice item I had bought in Hawaii in my room and guess what? Housekeeping never turned them in to lost and found. When I called the hotel I was told that housekeeping supervisor saw them in my room and thought I hadn't check out yet. Then when the housekeeper went to clean my room later in the day they didn't see them. "Vanishing" stuffed animals and bags left in rooms by mistake, rather than being turned in to lost and found rates this hotel terrible for me. It's a pity. I have stayed at and have loved Hyatt's for decades all over the world.