Pricey But Good Service
On company business, during a very crazy tme (Hurricane Sandy was about to hit the East Coast), I stayed at the Omni Chicago 4 days. The good things: the room was spacious and the view vey nice. Although they don't give you a refrigerator and microwave, you can request one. I like to eat different food (and left overs) at odd times and this convenience is a necessity for me. Housekeeping kept the place immaculate. They brought water at night and check on you for any needs. I love the turn down service. Selecting coffee for the morning is a very nice touch. Free WIFI in the room with Omni membership is good as it is not so convenient to have to get internet access in the hotel lobby area. Front desk, doormen and conceierge were all excelent in their service and response to requests. The conceirge will print your boarding pass for you and he gave helpful tips. He also arranged airport shuttle service for me. The location of the hotel is in a good area of Chicago (safe), convenient to the Water Tower, shopping and famous popcorn. The downsides: I like to work on my laptop in the bedroom and I could not find a decent connection in the bedroom area to plug in my laptop, cell phone and IPAD. I actually had to use a plug way up in the closet fo get an outlet I could use. A power strip would have been helpful as I couldn't even get to the outlets that had the clock and lamps plugged in by the hotel, they were way behind the bed I believe. The tub was stopped up with slow drainage but they did send someone to fix it at my request. Oddly I found the bathrooms on the lobby floor had plumbing problems too (3 of 4 stalls had backed up toilets) so maybe it is just the plumbing in the hotel is old? The lobby is okay but I didn't find it as comfy for business travellers. For example, if you want to drink coffee and snack while waiting for people, there aren't enough mini tables and seating if with a large group. The chairs must be old and need touch up, I got a splinter from just moving one chair around and it took a day to dig that out of my hand, ouch! For the price of the hotel, the chain name, I was expecting more elegance and business convenience for the lobby lounge area. I think overall the service responses to requests made up for things but I know some hotel guests would find it annoying to have to even make requests. Some hotel chains normally have the front desk call your room after check in to find out if anything else is needed but since I do speak up, that wasn't necessary.