Service - what service?
I arrived at this hotel at 9.00pm, seven people in the line in front of a completely unattended front desk. After 10 minutes waiting time and only after my inquiry through the bell desk several members of staff showed up at the same time. However, little if any excuse given for the wait, unfriendly check-in, no special welcome in recognition of my Platinum membership. No explanation about the allocated room, breakfast or other service available at the hotel, just handed over the keys with no words.
The assigned room was unclean and smokey, according to front desk the hotel sold-out and no other rooms available (even though I had a confirmed non-smoking room).
A bad choice for a stay in NY.