Bad Experience A-Z
I was placed at the Microtel by United Airlines due to the plane being off schedule. After landing and getting the luggage, went to the appropriate area to be picked up. Very cold, so I call to make sure shuttle was running since it is 11pm. They said yes, and I informed them that there was an entire (small) plane of people waiting to be picked up and she just said "I know, they'll be there when they can." I take a cab, thank goodness. The van (8 person) arrived 15 minutes after me. Cabs followed with more passengers unwilling to wait. Get to my room and it is the nastiest room, curtains stained with holes and top unhooked and hanging down, carpet stained and dirty, screen from window leaning against wall. The worst part was finding bugs in the bed. There were two beds, so I stripped down the second bed and didn't see anything, so finally got to sleep very late. Had scheduled the shuttle for the next morning at 9:15. I was in lobby at 8:45, and the desk person told me that if my appointment was for 9:15 I had to get on the 8:45 bus because their schedule was off and I wouldn't get out at 9:15. Good thing I was in the lobby 30 minutes early, or I would have been late! I took the van, with the heater blowing 180 degrees the whole way. Never, ever again. I took pictures so that United Airlines could see where they were putting their customers that had to be inconvenienced due to the airline errors. I don't feel it is fair to post the pictures on this website.