Convenient in an emergency
Located right amongst the Longwood Hospitals, walking distance to all. I arrived, following an ambulance late at night and was put in an apartment, as there was no single room available, despite my reservation. Although they accommodated me at the same price, the apartment, though spacious, was run down, dirty, missing the TV in the bedroom, and seemed to be not really rentable. When I asked about the missing TV, they wondered what had happened to it, and offered to move me to a room, rather than replace it. Due the the extreme reason for even being there, I didn't bother. I also discovered that there was no maid service, and the trash was not even emptied. As I was checking out, 3 days later, in a long line, I discovered that many people ahead of me with reservations were being asked for their confirmation #, and if they didn't have one, were told there was no reservation. It was my impression that due to the unpredictable nature of illnesses, death, etc., that they really don't have a reservation system that one can rely on, rather it's 'first come, first served', and the few people who actually remembered to bring their confirmation # were honored ahead of others. Fortunately, I discovered Hospitality Homes, which is a volunteer housing program, servicing patients and their families in the Boston area. I was provided with another place to stay the same day I applied, and was able to leave this hotel. I highly recommend this service! Thank goodness the medical emergency that brought me there was favorably resolved 11 days later!