Poor customer service
The room was not ready at check-in time, and neither the front desk person nor the manager seemed to think it was a big deal. When I asked for a late check-out, I was told it would cost extra. This seems pretty shameless, considering the room was not ready on time. Also, when I called the desk to ask for a wake-up call, there was no answer. There were not enough towels in the room for my family, nor were there enough sheets for the hide-a-bed. Customer service was certainly lacking.