Not a good experience
I did not enjoy the Hilton Austin and was very unhappy with the service. When I first checked in, I noticed that the minibar was locked. I had to call the front desk and get a key. This surprised me, as I think they would make it easier for me to give them my money. I asked to have it refilled each day, and in the course of the week, they refilled it once. I checked back in a week later, and again asked them at the front desk to please refill my mini bar each day. They told me I needed to call on the phone, not tell them in person. Seriously?
I also realized I was overpaying, as I have a corporate rate I didn't know about. They told me they couldn't apply it, even though I was planning to stay there each week for a couple of months.
In addition, the cafe is closed for renovations. They set up a small table with juice, muffins, etc. in the lobby, and when I approached the cashier, she looked at me and just walked away without saying a word.
I just cancelled my remaining reservation and booked at the W.
Do not stay here.