Great Stay! Can't wait to come back
I booked a "Renew Your Soul" staycation. Nevertheless, I was excited to look forward to an excuse to spend a Saturday night out in NYC. To top it off, the rate included a $10 mini bar credit, $10 metrocard, $10 coffee card, 1 free-in room movie, and access to the health spa and fitness center.
I arrived at the property around 11 am, and check in was a breeze. At check in, I was not asked to choose my gold amenity, nor was I given my $10 metrocard or $10 coffee card. Once I was settled in my room, I called the front desk to activate my in-room wifi as my gold amenity selection. The woman on the phone kept repeatedly telling me that it would cost me $14.95 for 24 hours, and that wifi was only offered as an amenity to platinum guests. After going back and forth a few times, she finally apologized and told me that wifi was indeed offered as a gold amenity. I’m surprised that such a high-volume SPG hotel would be so unsure about their elite amenity choices. Either way, I told management about that little miscommunication and they made it right immediately. I commend the attentiveness manager, Miguel M.'s promptness of taking care of me - that goes to show you that excellent customer service is a priority at the hotel.
I also asked about the $10 metrocard and coffee card that was included in my rate. It turns out that they did not have any available at the moment, and then told me that they’d have to mail them to my home address. That was a bit disappointing, but I’m sure I’ll receive them (or at least I hope I do…).
I was given a king room on the 12th floor, and the room itself was wonderful, comfortable, and spacious for NYC. The bed sure did live up to its “heavenly” claims. In fact, I think it has to be the single most comfortable hotel bed I’ve slept in to date! The room was quiet (no street noise what-so-ever), and the bathroom had a double-headed shower which provided amazing water pressure. Before heading out for the evening, I kicked back and watched my in-room movie (That’s My Boy), and I sure was glad that the in-room movie was included in the rate (my movie selection was priced at $16.95). I also enjoyed 2 cans of diet Coke ($5.50 each) to apply my $10 mini-bar credit.
As far as the fitness center/spa access, I’m too ashamed to admit that I chose a burger and fries at Shake Shack (…and I even went back for custard) instead of utilizing the health center facilities, so I can’t really provide a genuine “renew your soul” assessment in that regards…
The awesome double shower heads provided great water pressure!
In-room coffee, minibar, and safe.