Very dissapointed
I was in need of a non-smoking room that was handicap accessable and had two full or queen size beds. We had just arrived in Memphis and were looking for a room for the night. I had my American Express service help me with this. They called ahead to the hotel after finding one to confirm that is what we were getting since often these requirements are not listed on the website. She called the hotel directly and talk to a represenative and was assured that the accomidations were what we were looking for, they were not. When we arrived I was first given a regualar room with only one bed, then after I went back to say I needed the handicap room we reserved I was given another room with two beds but not handicap. After going back again I was taken to a dirty room that smelled of smoke and was told this is the only handicap room they have. All of there handicap rooms were smoking. This room was not at all acceptable. We were tired and had already pulled all of our items out of the car when we made the decission to stay in the room that did NOT have the accessability we needed. We did have with us a lift for the tolet but there was no way possible for the two ladies I had on this trip to take a shower safely. 
Other problems, a dead roach on the bathroom floor, a pill from somebody just sitting on the floor, the TV wouldn't work and had to be reset, the breakfeast was OK but coffee didn't seem to matter to the people there. 
The hotel has the appearance of looking nice but this experience was the worst I have ever had. When I talked to the person at the counter in the moring when checking out and told him how upset I was about the room situation he said that he was aware but all of their handicap rooms are smoking rooms. Everyone in Memphis smokes and that most hotels are for smokers. I am not sure that is a true statement but whe you say you have something available, and it is paid for, you better have it.
The cleanliness is in question, the staff seemed more concerned with their cell phones then helping the customer. The night staff tried he knew the handicap room was bad but still if we had known we would have gone some place else.