Very disappointing
I had read all reviews from this hotel and was really disappointed. We had travelled across Arizona, Nevada and Califirnia and clearly you get less for your money in San Francisco. One of the reviews mentioned asking for a room with a view. I was allocated a room on the fourth floor and the receptionist found me another on the 12th floor. The view was overlooking Macy's but was really just a roof top and no view. It was continously noisy outside with construction work going on through the day & night. The rooms were very dated and small, as were the corridors. There was a step up to the bathroom and the toilet was right behind the door - only word I can use is pokey. There was no air conditioning (only ceiling fans), no coffee maker in the room and the bar closed at 9.30. On the plus side the location is excellent with the cable car passing the front door, shops on the door step and the AT&T (baseball) stadium is walkable. The hotel put on free coffee and cookies in the lobby which was nice. I am absolutely astounded that this hotel is so highly rated on trip adviser and really can't understand why.