It's just not worth the frustrations.
We have reached 1,000,000 points on Hilton. In general they are fine. We stay at this particular one because our company has a deal here. But, we have now decided to never stay again (usually two - three stays per month) because 1) the wifi never works properly. Can't keep a signal and 2) laundry bags are NEVER replaced in the room by housekeeping. Every single time we're here we have to first call and have someone come up with bags (this can take an hour) and then call again for a pickup. Laundry is never returned by 7p. It's always late. So, it's just not worth it to stay here even if these are small inconveniences. There are plenty of places that do get it right. They'll be getting our business from now on. And yes, all of these small problems have been brought to the attention of the front desk managers for the past 5 visits so there's no need for a Hilton rep to now say we should have brought this to their attention. We did. Time and time again.