4 Star Rating is False Pretense
No way can a room measuring 8.5x11ft get a 4 star rating. Room size only allowed a Queen size bed. Ridiculously small. No space to store cases or hang clothes. 
Window had a 3/4" gap between top & bottom. Outside temp. below freezing! I did manage to repair the issue. Toilet seat soiled - not cleaned properly -Ugh. Last straw was no hot water to shower next morning. Hotel front desk blamed this on "the Chicago plumbing department."