Worst experience I've ever had at a hotel
This is my first review. We were so excited to stay in this hotel. I didn't care that it was small. We got our keys, went upstairs, turn on the light, and BAM! Huge cockroach on the floor. I ask my girlfriend if I'm seeing things, so she goes closer - the thing starts running fast, so it was very much alive. We go downstairs for a refund, and we had to fight with the man at the front desk to get one. He NEVER apologized - not once. I might have actually forgiven them if they had shown the least bit of customer service, but no. His first suggestion was that they spray the room. We were appalled - they weren't even going to move us initially! As though we paid for a night in the hotel to hang out with dead bugs and toxic spray. Then, he offered to move us, but by then, we were disgusted with the hotel's service, we refused to pay to stay there. We finally got our refund (trust me, I'll be checking my credit statement this month), but not without him acting disgusted with us and telling us "well, if you want to go home, then fine." If this were any other hotel, they would've comped us a room for the night at the least. Even he'd apologized at any point, I might not have written this review - but there you have it. A cockroach in your room is disgusting - but the customer service was even more disgusting than that.