I gave them another chance
This is the 2nd time that we have stayed in ths hotel because of a conference. The last time we stayed at this location( approximately a year ago) our hotel room was not cleaned to standards and the hotel staff was very apologetic and took care of the issue. This time the room appeared to be very clean and I was pleasantly surprised until the next morning when I opened my eyes and saw one of the pillows were heavily stained ( black and yellow stains on the end of the pillow) . The pillows had clearly not been cleaned in a very long time. We alerted the staff and they gave a half hearted apology. I also completed the survey and explained that because this hotel had an issue a year ago with cleanliness this is something that they definitely will want to look into. This was this hotels second chance and nothing has changed.