Big Disappointment
I took my wife to Graceland for the 2012 birthday celebrations as one of her Christmas presents, and although we both enjoyed the Graceland Experience, we were shocked at the poor quality of the hotel and its front desk staff. The room was supposed to be non-smoking, but there was a strong smell of cigarette smoke. The room had no vetilation and was way too hot. There were chips out of door jambs, the washroom fixtures-everywhere you looked, it was very tired. The front desk staff had no idea about any scheduled events at Graceland and didn't even know where Club Elvis was located, and there were not interested in helping us-they were too lazy.
We checked out early and went to another hotel-it was like going from darkness to light-the difference in accommodation and staff friendliness was that better at the new hotel.
We will never stay there again, and my wife is a member of "Elvis Insiders".