Service sucks!
We booked thru the hotel website for 2 rooms in the regency tower for a one night stay on June 30, 2012. We were told to check in not earlier than 3 pm since the hotel was fully booked. We got in at 6 pm and the reservation agent was not able to find our reservations although we had the confirmation email from the hotel and had a credit card guaranteed for check-in. The front desk agent seemed belligerent and made it seem like he was doing us a favor by trying to get us our 2 rooms. The hotel was a chaotic mess as there were 2 conventions at the resort being held that same weekend. We were not able to get the regency rooms that we booked. We were given rooms at the other bldg and upon checking in, found out there were no bath towels in the room. When we called housekeeping, we were told they were understaffed and will get the towels to us in an hour or so. Well, they never came and we never got our towels. We had to borrow the towels from our other room. Overall, the service sucks and the hotel was clearly not able to handle the crowd and volume of business that a convention brings to the resort.