beautiful property, disappointing service
I chose this hotel because of their Plaza view. When I checked in at 12:30, I was delighted that the Signature Room was ready. I was unaware though of the Music Festival taking place during my visit until I arrived in my room and heard the sound system blaring, even on the top floor. Though a musician, I asked to be moved for more tranquility. Since the new room was not ready yet, the front desk asked for my cell phone, saying they would put a rush on it and call when it was ready. At 5 PM I came back to the hotel, though I was never called. The room I was moved to was significantly smaller, not renovated, with a tiny bathroom and virtually no view. The bathroom also looked like it had been cleaned in haste.
The property is beautiful and in an exquisite location. They attempt to offer matching service, but do not (or did not) quite deliver. There were several other similar issues which may have been my experience only. The morning of checkout I asked to buy a pillow from the room. The front desk checked with a manager who said they could only do so through the website, but that he would send me that link. He did not, nor was it available on the website. I spoke with someone today who said I could have purchased it there, and am now being charged delivery because of this incorrect information. I also did express online checkout but never received a receipt of the bill.