First and last time to stay in a Westin.
Let me begin by saying I am a Starwood loyalist. I am a seasoned traveler. I stayed in this hotel a few weeks ago and hoped the bad experience might soften before I wrote the review. But whenever I think of that hotel, I think about my lovely relaxing get away from New York, as ruined by this experience. I went the weekend AFTER the SuperBowl, so you would think Westin property a few blocks from the stadium would have it's act together. Also the fact that this is a HUGE convention hotel. OK, convention hotels are not always the swankiest, but usually very service oriented. This one gets zero circles for service.
 First I had a rental car. When I pulled up at about 11 p.m., there was no valet/bellman/doorman who came out. I waited awhile and even honked my horn. It was a snowy night and I was nursing a broken ankle. After about 10 minutes, I had no choice but to lock up the care and hobble in. They said they only had one bellman on duty and he was helping someone else. One guy at the front desk also helping someone else. I was given a room with a burned out light in the bathroom. So I called downstairs. They couldn't tell me when maintainence would come up, so I asked if I could just change rooms, since I hadn't even unzipped my suitcase. So it took a while, but they come up with a key for a new room and floor. It was fine. As I started unpacking, I heard a lot of noise in the hallway. I waited about 15 minutes and it seemed to grow more. It was now midnight. I opened the door and I saw kids sitting in the hallway and drinking...show no signs of leaving. I said how much longer are you going to be out there, and they just looked at me. I called downstairs and asked if they could intervene. They said, Well a fraternity has booked the hotel, so there is not much we can do. I said, OK, do you have any floors without a fraternity party going on? They said they would move me. So I waited. and waited. I called down and they said the bellman was on his way. He never came after about 15 minutes. Back downstairs and the poor front desk guy, still alone, helping others. At this point, I am distraught. Bad ankle, tired from a long flight, and hungry. He put me in a room he said "where the pilots and flight attendants stay." The poor alone bellman tries to help me move. He was very sweet, but I said, it seems only three people are working tonight, you, the front desk, and the guy on the phone. And he said, pretty much. I couldn't believe it...the hotel is huge and they were nearly booked as it was the weekend before Valentine's Day. I got to the room, it was fine, no view, but it was quiet. I unpacked and called room service, nearly 1 a.m. now (wasted all this time getting to a decent, quiet room). They only had a few items to offer...nothing hot. And really cheap wines (well, I could see I am not at the W!). I asked how long it would take and they said 45 minutes. So it would be nearing 2 a.m.. It was near 0 outside, so they sent me to the attached restaurant, which was nice enough,and they were closing up, but took pity on me and had some bar food which was hot which I carried up to my room (very glamorous!) 
I then went to take a shower and the "heavenly shower heads"...only one worked so it was not so heavenly. The bathroom was smaller than most in New York and the lighting was very dim. The towels were super thin (definitely not heavenly), and there were only one bath towel! Then went to sleep in the so-called heavenly beds, which felt just like any old hotel bed. Nothing special about the linens either. The next morning, I went to use the phone by the bed, and it did not work. Had to get up and go over to the desk. I called down to ask for a manager to share my experience and see if I could get these items fixed while I went out for the day. They said they don't have a manager until 1. I said ok, can I leave a message for him? I was doubtful that they took the message, I went to the front desk on my way out (there is no concierge at this hotel)....again waiting in line, although there were now 2 people at the front desk. I told my person a little bit of my story, and she was very rude. I left my number again with her for the manager to call me on my mobile So, the entire day, no one called me. I got back to the room thinking there was a message, and again,none. The shower was not fixed, nor was the phone. The sheets were not changed. Even though I put the little card on the bed that said "change the sheets." When I left the hotel, I will say there were a few more people at the bell/valet stand than at night. But when I stop to ask them for the best directions to the location (only about 7 miles!), it was if I had asked them how to get to Memphis. They totally could not give me directions...didn't seem to know the streets at all. Very odd. They asked if I wanted to talk to a manager, and I just laughed and left, using my Google map on my cell phone...difficult to use as the roads were slick. When I returned late at night, I experienced the same problem with no bellman/valet. Had to turn the car off and come in. Same thing at the front desk...one lone guy. Well only one more night of this. When I checked out I stopped by the front desk just to be sure they had my entire bill, including valet (which incidentally they did not as I was charged for that a few days later). Again a very cold staff at the reception desk. This is not the Indy I remembered. I finally said, are you interested in my Westin experience at your hotel? The woman seemed a little shocked. She asked if I wanted to speak with a manager. I said yes, but it would have been nice to have someone to talk to DURING my stay, not as I am checking out. I left my cell phone number if they were interested in my experience. I will tell all who read this review to beware of this hotel. It really gave me a poor view of downtown Indianapolis after all the hype. As far as staying in a Westin...never. To all who may be forced to stay here, just know this is a very old property with some renovation in public areas. The rooms are clean enough, but very dated. Bathroom is so dimly lit, you need to put on your makeup in the bedroom (so bring some extensionn cords). In terms of my rating, if there were an option for no circles, that would no circles too many.