Grand Name, Not Grand Westin
As a Platinum SPG member, I hold Westin to a certain level of service. I understand NYC is recovering from Hurricane Sandy days before my arrival. But, simple, communications should be available.
Specifically asked @ Business Center before arriving, was informed by your staff via email, exact location, & would have access. Arrived to find out it is not open, currently a storage closet, can use the 'hallway' as a work location.
Your restaurant/bar is not open, SPG breakfast perk, not a perk, 8 small pieces of fruit, 3 pieces of toast and coffee, really?!
Needed a refrigerator for specific items that have to stay cold, profile indicates this requirement. Was informed NO, and none would be provided I will be changed if I take anything out of the wet-bar.
From a security point, make sure you keep the door latch on, as the maid service will knock once as the are walking into your room. They didn't wait for an answer on 3 of the days, just started walking in the room.
Needed directions to MetLife stadium, asked the front desk to leave message for Concierge service to provide me the information under my door in the morning or call me after a specific time in the morning, was informed I would have to go talk with them in the morning as they are not around 'at this time' Sorry, that is a simple request, leave them a note, a guest should be able to request a note be put in their inbox. Never got the information or call.
Recommendation, close the hotel until you are fully operational, currently not worth $415/night.