One of the worst Embassy Suites I have encountered...
Like ice cold water for bathing, poor onsite service and no follow up by local management? then I have a recommendation for you- the Embassy Suites Hotel San Antonio Northwest / I-10! Had to wait to the desk clerk to finish her cell phone call before I could get checked in only to discover there was no hot water in the room. Called down to the front desk and they sent up a their engineer- his diagnosis- "yep, no hot water- must be a boiler problem." Waited a few hours, still no hot water. Called back down to the front desk and was told to try again in the morning. 
After explaining the situation at checkout the response back was, "sorry, we will try better next time." Finally received a call in late January from the corporate sales manager Iliana C. who offered some Hilton points for my horrible stay. 
45 days later- no Hilton points and had to involve the Hilton corporate office to get the matter resolved.
There are very few hotels that I completely write off for future business- this is one of them. 
Hilton corporate - fix this mess.