Taking care of customers IS taking care of business!
We are loyal Kimpton fans but continue to be impressed by their efforts to satisfy their customers.
This time it was Christina, the Manager-on-Duty, who made certain we were well taken care of
---problems resolved quickly and with a winning smile! 
We appreciated her professionalism and assurances. The Monaco Baltimore's General Manager, Lee, has done a fine job with his staff and has not forgotten his winning ways in personal exchanges with guests, either!
Of course we look forward to our return; besides the great service the property is gorgeous, as well as historically significant in Baltimore's history---but then again, there are so many Kimptons we have yet to visit!