I expected better.
The Four Seasons Philadelphia was very convenient for visiting the Philadelphia Museum of Art. The lobby is super fancy with marble all over. 
I was given a room on the 6th floor with a "city view" that consisted of the hotel across the street. When I walked in, there was a pile of semi-folded towels on the flip-up suitcase rack. All of the bath towels were in place, so these were just... there. I called Housekeeping and let them know, and 15 minutes later someone came up to take them away. As the door closed, I heard the woman open up the big armoire outside my room, place the towels inside, and leave. It was then I noticed the sugar cookie for a "special young guest", and an abandoned straw wrapper on the mini bar. The armchair was run down and dirty, like stained brown dirty, with paint streaks under one arm. The room service menu was missing the entire wine list page, and I found out later it was also outdated. When I looked in the bathroom, there were black hairs in the tub and sink. I called down to the front desk and requested a new room. The man I spoke to was very apologetic, and said he would send a bellman up immediately with a new room card. 20 minutes later, I heard staff outside. It was a bellman with someone's luggage, but he wasn't there for me. I brought my bags down to the front desk, and was immediately greeted by the same desk person who proceeded to apologize and said he "just sent someone up" with a card. He got another new card for me, and walked me to the new room personally. 
As we rode the elevator, he assured me that in his 2 MONTHS of employment, he had never seen anything like this happen. He explained that he had really tried to find me a room as close as possible to the original one, distance wise. I don't know why he thought that mattered. I explained that for me, the 2 important things were quiet, and a good view. We went up to the 4th floor, and walked what seemed like a mile of corridor to reach my new room. It was directly next to the ice machine. I commented on it, but the desk person laughed it off talking about how convenient it would be. As he was leaving, he asked if I'd be in the room for a while. I said yes, and he said he was going to be sending up "something special" for me in a little bit. 
The view was a "courtyard view" which apparently meant a view of gravel and other hotel room windows. The room was clean, but as I settled in, I heard the door on the other side of mine open and close, as several young children came barrelling out at full volume. they opened and closed the door several times, then went out for the afternoon. As I unpacked and settled in, I realized I was hungry but I didn't order food, since I had been told something special was going to be sent up. After an hour or so, I heard someone trying to open my door. I thought it was room service or something, but it was another child, this time from ACROSS the hall, who had mistaken my room for his. Periodically I would hear someone at my door, go to answer it, and find the same young boy being led into the correct room.
At about 6pm, I broke down and ordered soup and tea. The room service was prompt, polite, and friendly. I tipped them really well. Later in the evening, at bout maybe 9 or 10, there was a knock at the door. It was the room service with my "something special", 5 macaroons in berry and almond, and a little shot glass sized layered custard dessert. There was also an envelope, which contained a card with a picture of the Philadelphia Convention Center on the front. Inside was a handwritten apology from what I believe was the front desk and maybe the housekeeping staff, but it was difficult to read. The next morning when my room service breakfast arrived, I was told it was free of charge, which was a nice bonus. 
I truly appreciated the gestures, but in any other hotel, I would have been upgraded without a second thought. Instead I was practically downgraded to a lower floor in a worse location. Also, the "King" sized beds seemed small to me, more like a queen. I called down to ask if I had been mistakenly set up in a queen room, I was somewhat haughtily informed that the Four Seasons does not have queen beds, just double and kings. Without a tape measure, I couldn't tell for sure, but I know what a king size bed looks like, and this didn't feel wide enough to me.