Got a "downgrade" for standard price!
The problem began when I checked in around 5PM. I understood the woman at the front desk to say that the room reserved for me had no working TV or phone, but that I could upgrade to a nicer (model) room at no extra charge, so I agreed because I did want a TV and phone. When I looked at the room, it seemed fine. I was in a rush because I had to leave to be on time for a dinner reservation.
When I returned around 10PM, I turned on the TV and realized it didn't work. I checked the phone...dead. Apparently I misunderstood her offer. She thought I would be willing to give up the TV and phone to have a king bed instead of a queen, even though I was by myself. Then I figured out that I was offered an "upgrade" to a room with no amenities whatsoever. As it turned out, these are the other amenities that were missing:
1. No ice bucket
2. No cups or glasses
3. No hangers in closet to hang up my clothes
4. Drawers were already filled electrical stuff and plumbing parts
5. No kleenex
6. No waste baskets
7. Less than a half roll of toilet paper and no extras
8. No note paper, pen or printed info about the hotel or surrounding area, not even a phone number for the front desk!
9. No hairdryer
10. No phone book
At that time of night, I didn't feel like getting dressed again to go to the lobby with a list of items needing correction, so I just made the best of it.
I was told they couldn't issue any kind of refund because I had booked through Hotels.com. There wasn't even an "I'm sorry."