Manager very rude.
I recently stayed at this hotel between November 20 and 23; Booked through Ernst & Young corporate perks. We had called earlier to tell them that we need a crib. When I reached there, the front staff was nice, but when they presented me with charges, those were $15 higher per night than the price I had booked for. When I showed them my booking printout, the girl agreed to change it stating that "there have been problems with online booking today". But, the manager came from behind, and started arguing. You would not believe the arguments she gave me. Then, she came down $10. Finally, she gave in. I was aghast. If you do not want to honor the online booking price, please do not allow for it. Then, she pointed towards the crib in the hallway, and said "that is your crib". I had to pull it up to my room myself. No other hotel has ever done something like this (maybe this is the norm in Holiday Inn). The room was good, the breakfast was good. In fact, other than the manager, the front staff was very sweet, too. So, if you remove the manager from the equation, it is not a bad hotel.