Literally first overnight guests...need to work out the kinks
First off let me say that we were actually their first overnight guests. The hotel had just opened the day we checked in. While the hotel decor and furnishings are new, clean and very modern, they do have some kinks to work out but have no doubt they will. All of the staff we encountered were very helpful and friendly, especially Kristina. Our room was very nice and on the 10th floor. They have only 5 rooms per floor. There will be a roof top bar opening very soon. We were taken up by a staff member and shown the area that will be the patio. Views are wonderful. They have a small bar/lounge in the lobby but it was not open yet. Wish it would have been so we could have enjoyed a drink there. In our room, 1 of the TVs was not working and an employee came right up and fixed the problem. We had a mini fridge in our room too but they have them all enclosed in a cabinent and were having problems with them all over heating and not working as in the case of ours. The same employee came up and moved the mini fridge to a different part of the room and by morning it was working again. However, we had leftovers from dinner that we needed to keep cold so they put them in their main kitchen fridge overnight for us. We had no hot water in our tub but we didnt even use it. The shower was very nice with a rainfall shower head. They have TVs in the bathroom mirrors but had not delivered the remotes to the rooms yet so we could not use it. Another thing that we didnt figure out was where the ice was. I asked a housekeeper and she took my bucket and said she would be back in a few minutes. It was very nice of her but we could not find where the ice machine was for ourselves. They also had no written info in the room about the hotel or how to call down to the front desk etc. I'm sure they just had not put them in the rooms yet. Overall our stay was nice just wish we would have arrived after they had been open for a few weeks so we could have enjoyed all The Ivy will have to offer without all the kinks. The only weird thing about the whole stay was when we called and booked, they asked if we were coming down for anything special and I replied our anniversary. Upon checkout the girl asked if they brought anything to us for our anniversary and we told her no. She left the counter and went to talk to another male employee and then returned to the desk and finished our checkout never mentioning anything again about our anniversray...it was very strange...so were we supposed to receive something and someone dropped the ball? I should mention that housekeeping did deliver a small plate with 1 chocolate covered strawberry and 2 other small pieces of chocolate to our room but they were delivering them to all the rooms, so I know that was not for our anniversary. We most likely will try them again once they have been established for awhile.