Worst Quality Inn I've ever stayed in....
I reserved and paid in advance for 2 Non-Smoking King Bed Rooms for myself and my wife and a friend. At 10:30am on 3/31/12, we called the hotel and asked if it were possible for us to check-in early (as I had requested when paying for the rooms in Dec. 2011); the representative said we could check-in early, but not until after 1:30pm. When we arrived at the hotel to check-in at 2pm (1-hr prior to their posted check-in time); the front-desk personnel appeared to be unorganized and genuinely unconcerned that the amount of time it took to check guests in (avg of 20 minutes). At any rate; we were checked-in to our rooms. Upon arriving to our respective rooms, both rooms had beds that were unmade, and my room hadn't been cleaned at all. When my friend called the front desk to let them know that the bed wasn't made; she was told that the reason was because, "check-in time wasn't until 3pm" and since she had checked in at 2:30pm she would have to wait until cleaning services could "get" to her room. After hearing the response my friend got from the "Manager on Duty", I went down to the front desk to ask for clarity, because I had a hard time believing that a hotel manager would make such a statement to a guest. As I arrived at the front desk, I heard this same "manager" on the phone with someone I presume was another hotel guest, telling them the exact same thing my friend had reported to me. I explained my displeasure t with the fact that neither bed was made, and that my room had not been cleaned at all let alone have the bed made, as well as the comment made by the manager. The front desk person did offer her apologies stating that the Women's Basketball Final Four was in town and they had more guests in the hotel than they expected in a short period of time. She did place us in another room, and offered to find another room for my friend (my friend decided to stay in the original room after the guarantee that the bed would be made immediately, which it was). The 2nd room was clean and the bed was made. However, there were NO towels, hand towels or face towels in the bathroom. So, I called down to the front desk and spoke to the manager who assured me that 2 towel sets would be brought to my room. Well, 
Sunday morning we woke, and were preparing to shower when we noticed that the hotel personnel did not bring the towel sets. This time I went down to the front desk hoping to secure towels only be told that the hotel was "out of towels" at the time and they asked me to check back around noon to see if they had towels available. No towels were available at noon, 3pm, or 7pm either for that matter. At this point, we were obviously frustrated. Needless to say; we didn't get towels until Sunday night around 11:30pm!! Other guests shared with us that they too had gone without towels and some without hot water to shower during their stay at this hotel. I stay in Quality Inn Hotels at least twice a month and I have to say that THIS Quality Inn Hotel is severely lacking in customer service and cleanliness. I will never stay in this Quality Inn again and would caution anyone looking to stay here. From this point forth, I will certainly pay the additional $30-$40 per night to stay at any of the other Denver hotels not named Quality Inn!!