Patrick made my twins dreams come true
My wife and I have boy and girl twins who turned 4 years yesterday. We wanted to do something very special for them, so we decided to take them to NY to see Mary Poppins on Broadway.
After we secured tickets on ebay (great 5th row orchestra seats at a super price), we went through American Express to get the special. 
Decided to email the W to let them know how special this trip meant for us.
Patrick Armano replied that he will make sure it was special and wished us a safe trip up there.
First, he gave us a better upgrade than AMEX gave us and the room was INCREDIBLY decorated in a theme of Mary Poppins, that our children were excited and the look on their face....PRICELESS!
We called the front desk to thank Patrick for a great experience!
If you want great service, great rates and great food, stay at the W.
After this review, we will call AMEX to let them know how great the W is.