rooms old fashioned not impressed
We stayed at the comfort inn manhatten after travelling down from Rhode island after our wedding, so this 4 night stay was part of our honeymoon , we had a family room, with 2 double beds as we had 10 and 7 yr old sons with us. on first access to the room on the 4th floor at the front of the hotel the room was really smelly ,. like a musty damp , old smell, we werent impressed with the decor as it was extremely old fashioned and didnt look clean, the windows were filthy and the road noise was terrible, I dont think it could have been double glazed and if it was it was not good quality. We complained and asked if there was another room away from the main road and that was more refurbished, we were then given room 1206 which on entrance didnt smell old and damp , however the decor was the same. on closer inspection the carpet wasnt the cleanest and we quickly told our children not to play on the floor , my husband found hairs in the bed, and the window again wasnt the cleanest. We also had a door which was locked which would have given access to another bedroom, on an evening you could hear people sneezing and talking the soundproofing was that bad. we just decided we would have to accept this room as we presumed all would be the same. We were told by the receptionist that the virgin holiday rep would be in the restaurant the following day between 8-9am we would get a hot breakfast and then for the rest of the holiday we would get a continental breakfast, when we got downstairs at 8.45, the rep had gone and there was no hot breakfast, when I asked them to look into this, they werent very helpful. the breakfast left a lot to be desired, donuts and bagels , no fresh fruit and plastic knifes that you couldnt use to spread they were that weak, how ridiculous that they have purchased the cheapest plastic knifes that are not even strong enough to spread... when I asked them for different cutlery the waiter didnt understand what I was asking so I gave up as a bad job. we only had the continental breakfast once our of our 4 nights and chose to eat out. The other annoying point is that the lifts take forever and one was out of service on our last day which took us 20 mins to get from floor 12 to the bottom as the only lift that was working was also faulty and stopped of on each floor taking us down even though noone was waiting, if it hadnt been for our luggage we would have taken the steps. we had a great time in new york and the location is great for this hotel however we would never return to this dated hotel. The concierge guy on the door was helpful and looked after our luggage when we checked out, however the receptionists were the friendliest and the overall appearance of the rooms, windows, cleanliness, carpets, etc was not up to standard.