Urine and mildew and false advertising
From the first phone call, the desk woman seemed nervous and unprepared, which, of course, made me nervous too. I booked my room only to get a call a few hours later that the room I booked (that was advertised) was not actually available as it was still "under construction." She apologized and said that, although I would not normally be entitled to a refund, they would of course refund me for this issue. I guess they realized that when they're not letting me stay there, they can't actually charge me! It was only when I pleaded with them to find me something else in the area - which they should have offered to do since they were false advertising - that the woman agreed to do so. A couple of hours after that, I received a phone call saying that suddenly a room was available. Wow. Magic, huh?
Upon arrival, I became even more worried. The entrance was narrow and the place smelled musty. The lobby carpet was old and dirty and you have to walk through a very narrow hallway to get to the front desk (very poorly planned this is), which made it almost impossible to get a couple of small bags through at one time. Next was the interaction with the front desk. Though I didn't catch her name, the woman that checked me in was so nervous and apologetic at the same time, it made me feel like she didn't know what she was talking about. She was all over the place, trying to do several things at once, but not really keeping her attention on me, the customer. She sure did take a few calls though and mess around with papers on her desk while I waited patiently. Along the way, she lost the key to my room somewhere underneath her messy papers. Finally she found it and told me where my room was (On the first floor, thank G-d!).
Upon entry to the room, I knew that I would not be able to stay there. It smelled like urine and mildew (the first being disgusting and I'm allergic to the second). Since I knew I'd have to start the arduous search for another place to stay that night, I attempted to sign on to the internet. After all, they do guarantee wi-fi. However, the wi-fi didn't work in the room I was staying in. After going back yet once again to the front desk and the woman agreeing to reset the router, the internet still didn't work. It was at that point I explained that I had to leave. Urine and mildew smell and no internet. Ugh.
The woman at the front desk then insisted she smell the room I was in before she would agree to issue any kind of refund. Once she got into the room, she did indeed confirm that it smelled. It was only then that she agreed to refund two of the three nights I had booked. She couldn't refund the first night because that was against their policy. I guess the smell of urine and mildew and the false promise of internet is not against their policy. At that point, I was so disgusted, I just left. 
Do yourself a favor, DO NOT STAY AT THE CHELSEA INN!!! This is a warning. If you don't heed it, don't expect anything more than what I got. However, if you enjoy the smell of urine, the idea of mildew infesting your lungs and don't care about internet, you'll love it!