The excellent Hampton Inn Staff
This was my second visit from UK to New York with my wife and did a fair amount of research prior to our visit. The Hampton Inn Soho had favorable reviews and after staying there I can see why. 
The most commendable aspect of the hotel was the endearing and friendly nature of all the hotel staff, we arrived early prior to 4pm but lobby staff allowed us to bag drop whilst my wife and I explored the immediate area which is profoundly different from mid-town where we stayed last time in New York. The area is quieter less in your face and very chic. There is an abundance of bars and restaurants to suit every taste and budget. When we arrived back in the hotel the room was ready as promised, when in the room it was spacious, airy and very clean.
 The size of the room was bigger than expected and compared well to Flatotel where we stayed on our previous visit. The wifi signal was good and allowed us to stay in touch with our daughter back in UK (who declined to come due to the extensive walking that she may have to endure!), and this made a huge contribution to enjoying our stay.
Every time we entered or left the hotel the staff were courteous and always willing to assist. On our last day of our visit lobby staff allowed us to store our luggage whilst we made the most of our remaining hours, they also arranged for a private cab to the airport which arrived bang on time - I would highly recommend this service as opposed to hailing a cab and only $5 more to JFK. My wife's main impression was the quality of the bed and bedding as she is a fussy sleeper - she said it was the best sleep she had had in a long while - so much so she wanted to change the pillows in our own bed to replicate the ones in the Hampton Inn!
I'd like to take this opportunity to thank ALL the Hampton Inn staff for making our stay a trip to remember and keep up the excellent service!