Uncomfortable.
My company booked a room for me for a business trip and when I found out where I would be staying I promptly went to the hotel's website to see what it was going to be like. I was impressed with how luxurious the website made it out to be. However, upon arriving I felt the lobby area and front desk attendants to be a bit stuffy. Exhausted from a long day at work, I made it to my room looking forward to a nice plush bed. To my dismay, I was greeted by a bed that felt more like I was sleeping on the floor with a mat, flashbacks of kindergarten came to mind! That is my main complaint, but is a personal preference, if you like a "hard as a rock" bed, you will love this hotel!