ARE YOU KIDDING ME!
Reserved a double bed room for (4) people. When arrived to book in, no room available. So, they supposedly upgraded us to the king room with a jacuzzi, stated they would bring up an air mattress, 2 hrs later we get the air mattress, what a joke! It was the size for a small pet to sleep on, not (2) people and it came equipped with no pillows, blankets/sheets. Luckily, for the rude non caring runner, I(DAD) was not there when it arrived! So I called and complained, hr later I did get a sheet! Whoo! Hoo! We booked the park n fly. Parked while on vacation for a week, took there shuttle to the airport was told it would bring us back. NOT! When arrived at airport, no shuttle, I called the Hotel and was told to take the taxi and the hotel would foot the bill/fare. Got in line waiting for taxi, taxi driver had a fit and radio another taxi, because he was waiting for "Real" business to get paid full price fare not a hop skip and jump to the local hotel. I just wished I was told this prior to taking the shuttle how this magic all happened, while I am standing around at the airport p/u 100 degrees waiting in lines? ah ya wanting to get back to my vehicle and on the road for the rest of my vacation. Was transported back to hotel, told the taxi dude go get paid inside and just left...it was terrible experience. Got no better when I drove to Hershey PA and stayed at another Best Western...see next review....Are you kidding Me. Maybe I will not use this hotel chain any longer...yes, I did book through the Best Western Reservation web site, exclusively!