Excellent Service - Excellent staff
The hotel was swift on check-in and the rooms quite renovated and modernized. The GREATEST thing about the property is the STAFF! From front desk to bell hops, my parents (85 years of age) and I were treated like royal guests. The concierge (Norva) deserves special mention as she assisted in touring & site seeing Manhattan. She was polite yet professional advising us cost effective and event specific routes tailored practically to our very request. The staff outside, truly awesome as well with directions or flagging a cab for us.