No Heat ......
We booked the Four Points in Chelsea because it was convenient to where my brother was hosting his 50th birthday party. We weren't expecting spectacular -- it was modestly priced and we would have been happy with a modest room. Which is exactly what we got. No bath mat. Plastic cups. But not "horrible" just "eh."
There the story would end if it weren't for the major failure -- no heat in the room. The hotel was booked solid. It was late. Etc. etc. etc. They did give us a space heater -- but it was one of the coldest nights of the year in New York. The thermostat said it was 55 degrees in the room. On the whole, this looked like a moderate, OK place -- but the lack of heat made this one of the worst experiences we've had lately.