management cannot be found - noise levels are abnoxious
Staying here currently as part of an overflow from a conference across the street at the Hilton.
Do not stay here if you want to be able to sleep at night the noise levels are obnoxious but noone wants to know.
1. Do not stay in a front room looking over the harbor - the train stop rings bells for 10 minutes at a time
2, Went to bed around 10PM but come 11 or so there was some kind of huge party downstairs. All I could here was bass resounding through the walls. Couldnt sleep even with earplugs. Called downstairs to ask what was going on "party til 2" that was all they would say - incredibly unresponsive. Think I was talking to a valey rather than hotel staff. I asked if a manager was available and was told "no not til tomorrow" They couldnt care less as to hotel guests comfort - were more interested in the party downstairs
3. Come 12 midnight the noise was still resounding. Called again and was told "its done soon - shall I move you now if you dont like it?" How could I move rooms at that time?? Girls name was Tania
Perhaps if you want to come here and party its a great place but stay away if you want to have any sleep during the week. 
After 12 the noise was still ongoing so went downstairs to talk to somone but there was no member of staff anywhere to be found. Front desk was abandoned and didnt know where to go to find anyone, The desks were empty but there were 10s of people falling over drunk, shouting and screaming and this was a Tuesday night Im payingover $200 per night for a noisy party hotel
who doesnt care about its guests so long as the bar downstairs is a fun place for the locls.
Will never stay in a Hard Rock hotel again
Abysmal customer service. oh - and thres no breakfast included. The coffee bar downstairs is useless too - been training new employees all week and taking 10 minutes every day to get anything basic done to go