Mike Campbell-Front Desk is Wonderful!
When we were checking in, Mike Campbell asked what brought us to Chicago. When I told him that we were in town for a funeral, he offered his condolences. As soon as my son and I had gotten into the room and put our suitcases down, there was a knock on the door with a porter giving us a box of goodies and a lovely note offering sympathy and signed "The Homewood Suites Team". That one act of goodwill and thoughtfulness impressed me greatly. Hilton, whatever latitude you've given your employees to do things like this for guests is terrific. Mike, I'll never forget your kindness during such a sad time.