Worst hotel experience I have ever had.
Stayed here for 2 nights. First night was uneventful but on the afternoon of the second day, someone in one of the other rooms was smoking marijuana and the smoke was filtering into my room through the vent fan duct in the restroom. It was so strong that I could literally see a haze in my room and the odor was making my eyes water and it made me nauseated. I called the front desk and was told they would "look into it." No one even bothered to stop by my room to verify the complaint. It finally got so bad that I was forced to open my windows (jeopardizing my safety and security) and leave my room because It was making me sick. I spent almost 2 hours calling other hotels so I could leave this place but unfortunately there was a city wide sell out in Austin that weekend and I could not find another hotel on short notice so I was forced to stay in this horrible place. I went to the front desk and asked to have my second night comped since they could not deliver the safe, secure room that I paid for. I was told I would receive a call from management and I did. Brian Morgan, Assistant General Manager called me and I explained the situation to him and that I could not find another hotel. Brian was incredibly rude to me on the phone and talked down to me as if I were a child. He refused to comp my room unless I checked out. I told him I would gladly leave but there is a city wide sell out and I have no where to go. I then asked to speak to his boss to which he exclaimed there was no one above him to talk to other than calling the corporate office. Remember, Brian is an ASSISTANT General Manger and I had the General Manager's business card in my hand. Brian lied to me. That is when I ended the conversation with Brian because when members of management lie to good, paying customers, it indicates they have absolutely no concern for the customer. All Brian cares about is my credit card. They finally gave me $20.00 off for that horrible day/night. That won't even cover the dry cleaning bill to get the smell of pot out of all of my clothes that were hanging in the room. Do yourself a favor, don't stay here.
-Craig C.