Ok....nothing great
My husband and I spent this past weekend at the Ritz for his birthday. We typically stay at the Four Seasons but we decided to give the Ritz a try since we could collect Marriott nights as my husband needs so many nights a year to maintain his platinum status. We were to have a city view room, but instead we faced another brick building with no view whatsoever. We typically receives upgrades due to his status, this did not happen and we did not receive the room we paid and requested with the city view. No apology or a discount on the room. The rooms are large and quiet. The bed was extremely comfortable. The housekeeping service was lacking. We only received one water bottle the entire weekend. We had to keep asking for towels as we were provided with only one bath towel for two people. The housekeeper cleaned the room and then left her dirty rag on the sink, and no toilet paper in the bathroom. It was nothing major that happened but little things like having to ask for toilet paper when you are paying $700/night for a room is a bit ridiculous. The concierge desk was always staffed with 3 people; however they were always on the phone for lengths at a time. Understandable, but after waiting for 10 minutes 4 different times we went to ask for help at the front desk for recommendations. They did acknowledge you but has to continue their conversations. We received wonderful recommendations from the front desk staff, so it wasn't a problem. My husbands joked that to get a hold of the concierge he should go up to the room and call them. We have stayed at the Four Seasons the last few years for my husband’s birthday, they always send up a small cake, card and sometimes a bottle of champagne. The Ritz Carlton- nothing. They did not even acknowledge we were here celebrating his birthday, after this was noted in the reservation and I had called several days before to confirm reservation and mention this. This was disappointing. We ate at the hotel for breakfast as we had a $100 credit to use. If you stuck to the menu the prices were not unreasonable, however if you ordered something that was not on the menu the price was steep. I ordered one egg on the side and it was $14, this was funny as my entire pancake breakfast with pancakes, fruit and a drink was only $20. The location is directly across from Central Park and in an ideal location for walking to various sites. We are returning for another weekend in NYC in 2 weeks. We will be staying at the Four Seasons the next time around.