Terrible experience at this "luxury" hotel
My husband and I took our two kids to Boston for a weekend trip. We reserved a room with 2 full size beds but when we checked in, we were told the only room left has a king size bed and offered us a roll-away bed. When my husband laid down, the roll-away bed collapsed and his head hit the wall. When we asked to exchange for another cot, they said they ran out of cots?! So my husband painstakingly slept in the broken bed for the first night while the kids and I slept on the king. The next morning, I called right away to request for a room change and they offered to move our luggage to a room with 2 full size beds as soon as it became available. That night we returned, we did move to a room with 2 beds but the shower was leaky (door wouldn't close entirely so water went out of the bathroom into the foyer area), the bathtub wouldn't hold water, there weren't enough towels and the toilet didn't flush well. Everything in the room looked new but quality was poor. The next morning we called the front desk at around 10am to inquire about Miel's hours for breakfast and was told they serve breakfast until 11am. When we got to the restaurant, they said the restaurant was closed to prepare for a party at 11. The only thing they would recommend was the food court at South Street Station?! We were disappointed by the hotel and will never return again. For the similar price range, we could've stayed at the Four Seasons which is more convenient to the tourist attractions.