I'm giving it three stars because I'm in a good mood.
I waned to take my girlfriend here because she's always dreamed about it. Dreams meet reality. We are well traveled and I've stayed here before, about ten years ago. This place seriously needs to be remodeled. The lobby is classic and ornate, but our suite which we paid dearly for was seriously rundown. Everything is just old old old. For example the fabric in the arm chair was worn out. Really? I realize this is a world renowned landmark, so then they should not hold this place out as 4 1/2 star accommodations because it really isn't. It's a rundown hotel that seriously needs to be revamped. We are here for a few more days and now I will try to change our suite over to the tower area which I have read is less rundown. Then there's the simple things, like the need for a quick area with coffee and snacks and maybe even gifts. They have tons of old retail space here selling Chinese antique pieces, and jewelry, but today's modern traveler wants home away from home with a coffee and snack shop. So my recommendation is to never stay here, but instead walk in and enjoy the ornate lobby and take a few pictures with your traveling companion or friends in the lobby and then move on and stay in a real hotel… It hurts me to say this because I stayed here before and attended grand banquets and had such a good time as a younger man, but this place ain't happening anymore!