Poor Customer Service- Not for Nursing Moms
So, I'm a nursing mom, who needed to store my breastmilk while away from my infant. So, I called a month prior to my trip and reserved a room refrigerator for this purpose. Or so I thought. When I arrived at the hotel at 9:30 pm, they tell me that you can't really "reserve" a refrigerator, and that all of the refrigerators are being used. Sorry, they say. You can use the kitchen in the back to store it or ice buckets. Because I was tired, and told that there may be refrigerators in the morning, I checked in. No such luck. It took 24 hours, several phone calls, and threatening to check out for the hotel to get a refrigerator from the store. They didn't even acknowledge that they made a mistake, but blamed it on corporate. If the policy is first come, first served, you should make that clear.
How about the rooms? They were very quiet, and bright. However, there was a bit of shabbiness about them. One of the towels we were given had a two inch tear in it, the sheets were quite rough, and the TV was old. The breakfast was overpriced for what it was: warmed up frozen french toast with green bananas on top. We will stay elsewhere.