Nightmare welcome to New York
Be warned, the new rooms you see in the pictures are not where you will stay unless you pay more! You will be put in the old and depressing rooms! We arrived in New York excited and looking forward to starting out trip but we were extremely disappointed when we arrived at this outdated and frankly miserable hotel. This hotel does New York no justice! The reception staff were rude and standoffish and were in no way prepared to upgrade our room despite it being my birthday and having submitted a request prior to arriving. We went up to our room to find that we could barely fit ourselves and our luggage in the room let alone open our suitcases to unpack. We were in shock at what we had arrived to. The room was extremely outdated with a massive stain on the carpet. There was no way we could stay in this room, so we returned to reception to request a bigger room which we should have been granted in the first place. One particular member of staff was not sympathetic at all and offered us one of the newer rooms at a premium of $50 per day which we thought was absolutely ridiculous having already paid a fortune for this disappointment of a hotel. My partner then decided to speak to a senior member of staff as he had received email confirmation that we would receive some sort of upgrade. After much persuasion we were only put in a slightly bigger room which again we hated. The only nice thing about the room was the bathroom, entering the room and the bathroom were like entering two different eras. We felt very depressed in this room and would rather have returned back home, however we just made the best of a very bad situation. The only polite members of staff were the doorman, the bellman and a few people at reception. The cleaners were also nice and kept our room clean. The location was the only other decent thing about this hotel as were situated only a few blocks from times square and from the empire state building so we found walking to places very easy. Despite the good location, we would rather have stayed somewhere which was further away then here. There is nothing much more to say about this hotel apart from do not go here! If you want a terrible memory of New York then stay here but if you want to remember the good things about New York then book in advance and get a good deal at a nicer hotel. This hotel should be shut down! Overall New York is expensive but a memorable city.