Better Than 2 Star - Read for Explanation
This property is clearly better than the 2 stars I provided. Here is why the poor rating for my visit. I checked in around 8:00 pm and wanted a cup of coffee using the in room brewer. There were no cups of any kind in the room. I called downstairs and was sent some cups up fairly quickly. I was visiting for a trade show 10/15-10/18 and I went downstairs to meet some associates for a while. When I returned I noticed the door to my room was not locked. The reason why was there was some damage to the inside frame which would cause the door not to lock shut unless it was pulled very tight. I did not pull it tight because these heavy style doors are meant to shut and lock when pulled towards closing. This happened to me again one night as I slept but I did have the inside latch pulled over as a safety lock. What was most troubling was I did notify a male employee working on the floor that gave me the impression he might have been in maintenance but I did not specifically ask. I showed him the door damage and he said the hotel was aware of the problem. The issue was never fixed during my stay. I was in room 1019. That alone caused your low rating but there was more. The TV in my bedroom never worked. When you turn it on you simply get a flash on the screen that said something like trying to acquire signal. That is the TV I would have liked to relax in bed and watch the baseball playoffs or the presidential debates. You did a good job with breakfast and happy hour. I'm not sure why I could not get 2 glasses on wine, one for me and one for an associate sitting at the table but I guess there is a logical reason related to liability. I thought your elevators were very efficient for a large full property. In fairness if I stayed again you probably would be better than 2 stars but you have to fix room issues that could be a safet concern. That room be out of service until the door is repaired. Is it still damaged?