Not the 4 star experience I was expecting...
My son and I arrived by car on Thursday the 12th of July, 2012 for 4 nights. We actually came up a day early, looking forward to our time in NYC. In the four days we were in Manhattan the only rude, discourteous experience we had was with the front desk staff at this hotel- management no less. The rest of the staff was apologetic and accommodating and tried to correct their errors, but couldn't do so without the management's authority. 
My hotel arrangements were made on my behalf through a 3rd party such as this site. My room was paid for in advance. $128/per night- supposedly a savings off the rack rate of $226/per night for a 4 star in TriBeCa. I will first say that the hotel is clean and neat and what I would expect for a 2 1/2-3 star accommodations, Otherwise, it fell short on amenities and service, especially service (no concierge or club level service that I could see, no refreshments, nothing and I mean nothing complimentary to make you feel welcome). I gave them my credit card at check in for incidentals, only to be charged $621.00 for my stay although I had already pre-paid. I was also given a king room to share with my 20 yr old son, and refused any other accommodations although I offered to pay the difference. The manager on duty was snarky and proceeded to lecture me about going through third party vendors for my accommodations, as they can't guarantee the room type for that price. I reminded the manager, I was only asking for TWO beds, and I was wiling to pay the difference. I was told there were no rooms with two beds, not even a suite (not even a sleeper sofa), and that they were oversold and couldn't accommodate the people coming in. She proceeded to make calls to another Sheraton hotel at my proding to see if they had a room with two beds, but I was have to pay the difference in price I was told. After she started to go through the list of hotels, I dismissed her effort as I reminded her there was a purpose to our trip and we couldn't be delayed any further. There was no empathy for the position we had been put in- in fact, she acted as thought she was doing us a favor to let us stay there. Her behavior was the most HOSTILE I have ever experienced from someone in the hospitality industry.
To add insult to injury, we ordered chocolate cake from room service on July 14th of our stay and became very ill. We could hardly leave our 10x10 cell of a room. When we did leave, it took several phone calls and trips to the front desk to get the $621.00 cancelled out of their system, although they "claimed" they had contacted my bank the day before to do so. LIE. I spoke to my bank at the front desk, and was instructed that all the hotel needed to do was cancel the charge out of THEIR system, which they had not done. My bank would update the balance in 48 hours. The money was NOT the point, the point was UNAUTHORIZED charges to my card. It's called FRAUD. 
When we left on Monday the 16th and my car was brought to me, there was a large splat in the center of my hood that was rust in color. It appeared something had dripped on my hood wherever they had parked my car. There were scratches along the driver's side door as if someone had tried to get in the vehicle. My back up camera no longer works and the manual hood latch is disabled. 
I have tried on several occasions since Monday to contact Lowell Bebe-Center to no avail. 
I have been told he is "away from his desk". I have been told a manager on duty will contact me. 
We'll see, but I'm not waiting to take action. The only souls on that front desk who showed a pittance of kindness was Andrea and Giselle. BTW- I am a Starwood Preferred Guest, but I've never seen it as an advantage, so I've given up trying to use it. I recommend staying away from the Starwood Brand. Go Marriott or Intercontinental if you want a real 4 star experience.