Would have stayed somewhere else if I had my choice.
Arrived with a large group of teenagers (4 to a room) and parents. Once we got to our rooms which seemed to take FOREVER because one of 2 elevators were working near the front desk with another at a different end of the lobby and yet 2 more at another location but wouldn't connect me to my part of the building, I found its initial appearance to be rather nice. The room was neat and clean including the bathroom. The sleep number bed worked in my room while others on my trip either didn't have one or couldn't manage to get it to work. I actually heard a story of someone who attempted to use theirs but when they tried to inflate the bed it wouldn't stop inflating and they actually had to unplug it. I was told of showers that didn't have hot water but the bathroom sink did (confusing), people not being able to get towels etc. I attempted to plug my cpap maching in on the table by the bed but couldn't find an outlet. I had to plug it in on the other side of the room and rest it on the bed which isn't its recommended placement for proper use. (cpap is for apnea for those who don't know and must be used to sleep) The wifi in my room was very poor so I used my iphone as a personal hotspot. When arrived to my room the following day I found my bed made (with new linens I hope) and towels in the bathroom and new bathroom supplies (i.e. shampoo, conditioner, soaps, etc.) which was very nice as the others were not empty yet. I did however take a shower the following morning and those new towels from the previous day were still wet. On the trip home I heard of the same issue, wet towels being given to guests even when they went to the front desk and asked for them. This was not a very prepared establishment. My parents once managed a hotel that we actually lived at and this was not something we would ever have done. I can't tell you how many times we had to put all hands on deck (including myself) and wash linens to make sure the large group we were expecting had plenty, even if it meant we were up all night doing so. I did see another issue that was very sad. In the area surrounding the board room and ballrooms there had been an event that included drinking. The following morning as I am going out to do room checks I see a bunch of partially empty and empty beer bottles along with pizza boxes etc. It concerned me that our students would have to see this. Why wasn't this cleaned up after the event. This didn't look good for ANYONE, much less children. I actually had a student who refused to walk down that hall to leave the building, he chose to walk around the building to access the buses. So many complaints from several in our group to list. I hope we never have to stay at this location again.