Disappointed
We were most excited about this hotel than any of our other locations on our previous trip. Well what a disappointment. It appears unless you look like you are dripping in money the staff are completely rude to you. The receptionist was so rude when she asked if we would like to pay for an upgrade on check-in and we stated no the room we booked will be fine, this did not please her at all! From the moment we arrived until the moment we left tips were expected for everything, including opening and closing the door as we walked in and out. Putting a towel on a sun bed by the pool, even when we didn't ask for help (quite happy to lay my own towel down). They just stand there and look at you for tips, then you give them a tip and they won't leave you alone. One day I had no change and was treated so rudely, and seriously the guy only waived a taxi over for me to get in.... geezuz. Next time we will go back to the Mondrian in Hollywood, not as stuffy as this hotel. P.S. We gave tips and dressed very well, but hey it wasn't Armani... lol