Poor & Over-priced
My friend and I stayed on 7th floor for a total of 6 nights on business.
Hardware: The doors and walls are paper thin. I can hear water running from next room and people talking every word out in the corridor. The retractable door slams every time all day and can be heard especially all morning.
Cleaning: Evidently the maid made no attempts to vacuum the room or bathroom. No turndown service, but I think the bed was hardly made every day. Hair in the bathroom stays all week had I not picked them up.
Gym: Extra charge?? at already an expensive hotel rate
Lobby: The Starbucks in the foyer is like a bar. Not clean by hotel standards. Very busy and noisy well into midnight.
The mortal sin: Friend received surprise flowers but ABSOLUTELY NO ATTEMPT in delivering them even after 3 DAYS! WTF!!?? I do not understand what kind of hotel it is. No card under the door to inform or anyone making attempts to notify or deliver. This is shameful service. It was only after my friend knew and asked that they gave it to her, without even bothering to take up to room.
Maid: I think knocking on the door at 930am on a Sunday morning to try to clean the room is a bit much.
In-room supplies: no slippers, no bathroom, in fact no anything close to great service at all. You get your soap and shampoo, that's it.
STAFF: Professional & courteous but otherwise totally let down by poor standards.
One of the worst international chain hotels I stayed at considering the brand name.