Holiday Inn Historic Philadelphia
This was our first experience staying at this hotel- I should have read the reviews. There were six of us traveling to Philadelphia on business. Our company setup direct bill. When we arrived the direct bill was not setup. I phoned my office and got them to fax the authorizations again. While we stood there they said they setup the direct bill. I found out the next day.-they had charged our credit and debit cards for the first night's stay and the 25 dollars a day for incidentals. With several calls from our corporate office to the hotel I was told it was corrected and all charges were reversed. This was not true. One of our associates never got the charges reverse even though the hotel said the funds would be corrected within 6 hours. When I went to check out- all of the orgininal charges were still on my card and I was told I had to contact the credit card company to have the hold taken off (funny- my credit card company said the hotel had to do it). On top of that they charge 25.00 per night for parking. My thoughts on this was if they don't want to deal with direct bill- then tell the company up front. I read another review after the fact and another person had the same issue with direct bill. 
The hotel should be ethical- If you say you are going to reverse the charges for the group- then take the hold off their funds. The hotel manager got into a screaming match with one of the people trying to fix this issue blamed everyone, but himself-which in my book is unprofessional. You are in the hospitality business- you should do everything in your power to make it right. Instead to lied to us and did not fix the issues and told us we had to get on a conference call with our accounts to get the issue resolved. You billed us- reverse the charges and fix it in a timely manner. On one positive note: Brian Baily one of the workers( maintenance) was probably the most polite worker in the building- too bad he is not managing the hotel and fixing the problems.