"Great modern boutique hotel with exceptional staff"
My girlfriend and I were in NYC on business and decided to try a new hotel. We decided on the Hyatt 48 Lex due to the exceptional modern decor and Midtown East location. Upon arrival, Hotels.com accidentally canceled our reservation for the week, but the front desk staff make us feel welcomed and apologized for the inconvenience. They told us to hold on as they sorted out the issue. Ten minutes later our reservation was reinstated and we were on our way to the room. After about thirty minutes of being in our room, we realized the room was feeling a bit warm. The hotel staff investigated and the air-conditioning was inoperable. The hotel staff quickly found us another room and apologized profusely, they ended up making our stay one of the most memorable after moving us to a two bedroom suite on the 22nd floor. Thank you to the staff, clean rooms, and modern style... This is our new favorite hotel in the city.