Great location, service needs lots of work
When I checked in I told the lady I had requested a feather free room, she proceeded to argue with me that I did not. I made it clear at that time that I needed a feather free room and that I would need all new sheets if there were any feathers in the room. She sent someone up with pillows later and I tried to explain that the sheets needed to be changed and the housekeeper did not speak a word of English. I called back down and the clerk (who I believe was the GM) was very nasty. It took about an hour to get the sheets changed. They also tried to charge me for parking eventhough, I did not have a car at the hotel. I did encounter one male employee that was very helpful when I needed some tape. There were also toiletries in the restrooms downstairs which I thought was very nice and the pool looked very inviting. This visit was very important to me as it was my first time in Houston and I will be back for several days in Dec and was going to utilize this hotel again but, I will look at others. I would say that their customer service needs severe work.