...and then the manager came out
I stand by the quality of the hotel itself, but the management has scared me away from returning again! Visibly drunk owners who yell at you every time they speak and lead you on a wild goose chase around the hotel instead of checking you in promptly, treat their employees like lesser people, and swear in front of the guests... hmm, that just doesn't match the charming ambience of the building. The front desk staff were okay, but certainly not exceptional. Several of the nice folks that were there last time I stayed have gone now. What a bummer.