Spanky on the outside, beaten down on the inside
One night in downtown LA for a conference. The Sheraton has a nice lobby, and very friendly staff. The promise to call me when a room was available never materialized. (Yes, it'd be above-and-beyond to call every early guest when their room is ready, but don't offer if you don't intend to do it. omg -- or was that just so that they could add my mobile phone to their database?!)
Illusions end with the elevators. The nice looking lobby transmogrified with the elevators. The room (17th floor) was just beaten beaten down. Tired old carpeting. Tired old furniture. Tired old wallpaper. Tired old bathroom fixtures. And, I'm sorry, but maybe nothing gets up my nose more than a $200/night hotel that comes with plastic cups in the bathroom instead of echte glass. C'mon!
Pluses: Friendly staff. Because I was alone I got two whole cups of coffee in the room.
Minuses: Badly needs a major renovation.And glass glasses in the room.