A Penthouse view is all you'll get.
On a recent visit to Los Angeles for several Stanley Cup Final Games, my Husband and I booked an executive suite at the Century City Regency Plaza Hyatt. We had booked the same type of room from a previous visit, which worked out well.
This time though, upon arrival, I was informed that, as a platinum member of Hyatts Passport club, I was upgraded to their Penthouse. Wow. Impressive, right?
Wrong. Dead wrong. The penthouse was a dilapitated two room affair with the following:
A black corner couch.
A Dresser with a T.V.
A desk.
A Bed.
A bar/safe bureau.
A chair.
Closet doors were misfit and creaky. The door knob-to-wood circular protectors were embarrasingly loose on the doors and the carpet and walls were stained.
This room was so depressing and vacant of all charm that I couldn't help but remark to hubby that there are third-world Gulags prisons furnished better than this 'Penthouse'. I do not understand how the Hyatt could charge more than 700.00 a night for a room no better than a Hollywood blvd. vagabond hotel.
Upon check-in, the Desk Clerk asked if I wanted a newspaper delivered each morning to the room and I asked; "which paper?". The answer? The Wall Street Journal...a paper I find as offensive as the rest of the Murdoch empire - but that's just my cranky preference. So. I asked for the LA TIMES and the clerk said in typical mod-speak: No problem.
Of course every morning, for three mornings, I received the Wall Street Journal. Every morning I returned the paper to the front desk and asked for the LA TIMES to be delivered for the next day. It was a problem. I gave up on it the last morning.
I returned to LA a week later, to watch the final hockey game of the season at Staples Center and I booked us at The Ritz-Carlton across the street. I was upgraded to A penthouse (naturally...) And guess what? The Ritz-Carlton UNDERSTANDS what the word 'Penthouse' means. I have never been treated better at a hotel. I am in the process of writing up that review.
Now I have had excellent rooms at other Hyatts (The Park Regency in Chicago, the Embarcadero Hyatt in San Francisco, The Hyatt in Ft. Lauderdale). 
As for the Century City Plaza Hyatt? The View was great. But I won't be back until they fire the hotel manager and refurbish the place...especially the Penthouses. For goodness sakes, this is Century City, and it's the Plaza Hotel.
To quote Betty Davis: What a Dump!