Watch your credit card billing!
We stayed here for our son's recent wedding, incuring 12 nights of lodging between 3 rooms. The evening before check out, I made a point of having our credit card run on all rooms so that other family and the celebrant, a beloved priest were not charged. The next evening, his room was charged to his credit card, incurring stress and embarrassment on our part. After calling, I was told he was mistaken and nothing was charged to his account. The next day, noting that the error had not been corrected, I emailed an urgent message asking for the expense to be taken off his card and charged to our account. We received NO return phone calls, no emails, and NOTHING was corrected. 8 days later, my husband called and was told they "couldn't find" the charge, but they would keep looking and get back with us. (It was still on his credit card!) Finally, 11 days after check out, my husband called again (the 4th call) and they managed to find the charge and correct the error. NO apologies, no discount, nothing. This unprofessionalism was NOT worth the thousands of dollars we paid to stay there. Next time, we'll choose the 4 Seasons.