Wonderful, Caring Staff
This was a great hotel. The staff made the stay. Upon check-in they offered to look for a closer suite to accommodate my husband's current need for a crutch, they recommended restaurants, and offered assistance at every turn. The room, a whirlpool suite was worth the extra dollars with a very comfortable bed, a couch and chair, and magnificent bath tub. For the Gaslamp district we were so pleasantly surprised at how quiet this room was. The small pool had great lounge chairs, umbrellas for shade, and, when we were there we had to pool to ourselves. We felt welcome and truly enjoyed the experience.
The only negative was the food and bar. I have never had a more expensive well drink with less flavor. The Mojito tasted like club soda with a mint sprig and the Mai Tai tasted like a kids fruit punch, far too sweet. Having to justify to the person taking the orders for room service the need for soy sauce for the Ahi Tuna and then wait 15 minutes to get it so I could eat my dinner, was irritating. Add to that a 23% gratuity that was automatically and you can understand the negative rating in this one department.
There is a great little restaurant right in the lower corner of the block, I think it was named Toscana.