Expected much more
For a pricey hotel, the only appreciably upscale part of this hotel was the downtown location. Pretty convenient to all city sites. Other than than however I felt like I was staying at a Holiday Inn. Rooms were rather bland, mattresses were not up to the Hyatt standard, hair dryer in bathroom wouldn't work, shower curtain coming off its rings, $25 charge for moving things around in the fridge, one little in room coffee, and the list goes on. Don't get me wrong, things were tolerable, but not what I would expect from the flagship Hyatt in Boston. It would appear that the hotel is under extensive renovation, and it may be going on for a while. As mentioned in other reviews there is an entry at the ground floor (at parking level), which requires an elevator to bring you up to the lobby level, where you get off and switch to another elevator to get to your room. Sunday brunch at the Hyatt, which can often be an event, was again something I might expect at a lesser hotel. If I was going to return to Boston, I likely wouldn't use this hotel again, based mainly on what you get for the price.