Impressed with service
Upon check-in we were upgraded to a "larger room"...great! However, we found that our upgrade was actually a handicapped room. First of all, not being informed or not stating this upon check in is one of my peeves. Some probably like getting a larger room no matter what. Handicapped rooms are arranged differently (rightly so) with wheelchair access into showers (no tub), special bars, no counter space, etc. I mentioned this to the front desk not because I was expecting to move but because I think that customers should be informed or asked if they are ok with a handicapped room upon check-in. The front desk receptionist (Annette I think) was sooo understanding and very professional. She insisted on moving us to a room just down the hall which was one of their loft rooms. She was very customer focused and wanted to make sure that we were happy with our room. The new room was AMAZING. It had a large king bed on platform in one room, a separate living room/sitting area, and a third room with a large square bed/lounging area with projector for watching movies or tv on the wall. My daughter called it a party room. The bathroom was lovely and functional (plenty of counter space). The showers had large mounted bottles of high quality shampoo/products which is a great idea - and less wasteful! There were 3 flat screen televisions and the rooms were stylish and modern. The bed was very comfortable and included different types of pillows for varied tastes or comfort preferences. The sheets were of fine quality and very smooth. I did not get a chance to check out the spa or gym...maybe next time! Last of all, the valet personnel were exceptionally service oriented and friendly. Service, comfort and cleanliness are paramount for hotels and this one certainly provided it with a smile.