My BEST HOTEL STAY E-V-E-R! DO NOT MISS OUT ON IT!
We were fortunate enough to be referred to this location by a family friend for this past weekend. When we arrived we were checked in by Victor who provided GREAT customer service from start to finish. He provided the fastest, most accurate, and complete service I have ever had in hotel check-in and otherwise. I cannot begin to explain how much having a person like him being the first face a customer sees is worth...PRICELESS! Thanks a million Victor! I stayed in room 1306 (a 2br suite) which was very clean. Nothing was out of place or missing from the suite. Again, the best accomadations ever. My sister stayed in room 1310 which was immaculate as well. KUDOS goes to Housekeeping! I cannot forget Levi! He was very helpful and friendly on the next morning. He and Victor great customers with a smile and wonderful service. Levi prepared our waffles and suggested setting arrangements which made the process tremendously easy. I had to get their names because I never forget people like them who provide such wonderful service in a business where they encounter many different attitudes. I watched these guys assist many people with a smile. The other staff keep the breakfast buffet stocked and tables cleaned (with Victor and Levi assisting as well). Last but not least, I called on the evening before my stay and a young lady (I did not get her name) attempted to help me book the second room. I decided to let my sister call back to book the room but the young lady was very eager to assist and did later help my sister. I will stay here evertime I visit Charlotte and have already recommended this location to several friends all thanks to your SPECTACULAR STAFF! Y'ALL ROCK!