I thought the Westin Orlando was the worst till I stayed here
I am a Platinum Member and had two rooms reserved at this hotel . I was in the Platinum line when the surly young lady behind the counter informed me that they were full and a convention hotel so I would not be upgraded.
I went to my room ,which was smaller than the 180 sq ft rooms at the W Hotel on lexington in New York. The air vent in the bathroom sounded like an airplane was getting ready to fly out of it.
When I called the Manager on Duty ,she informed me that they had suites available and moved me to one .
In the end , the hotel looks like it is stuck in the 80's and its been redone recently.Awful place ,stay some where else.