Terrible Hotel Experience
I'm an Omni Select Guest Black Level member. However, I had the worst experience while on a "last" trip with my terminally ill brother-in-law and his two small children. I had to make 3 separate request to obtain a refrigerator for medications (thiss item is on my profile and at all other properties the refrigerator is already in my room when I check in). I contacted the Loyalty Ambassador/Concierge to insure my two rooms were adjoining to provide care for my two small nephews. I never received a response or had my request acknowledged. In addition, my keys were not ready per the normal express check-in method. 
At turndown, I was provided with one milk and cookie even though the two children were clearly on my portfolio and had to call down and request an additional milk and cookie. Someone charged a $54 bar tab and I had to dispute it twice before it was finally removed. Upon checkout, I went downstairs to obtain a copy of my receipts to indicate the credit for the bar tab and the young lady at the front desk was rude and condescending and irritated that I made her reprint my receipts.