Worst place to stay! Doesn't deserve any stars!
I arrived at this hotel late evening, tired due to flight delays. It was a business trip. I was given a room on the 4th floor that overlooked the back of other buildings and a flat roof of another part of the hotel. Furthermore, the room smelled bad. This was after asking for a decent room with a view. Upon telling them that it was impossible to sleep or stay in that smelly room, I was told that I would have to pay an extra $35 for a room with a view. I preferred to pay that amount than get sick! Upon speaking with colleagues from my company who were also staying at the same hotel and in rooms with views of Chicago and the Lake, I found out that they were not paying extra for it. When I confronted the front desk they decided to take it off my charge. But this was not all. I discovered while still at the hotel that an expensive piece of antique silver jewellry was stolen from my suitcase. Upon complaining to security, the Director of Security at the hotel had the nerve to tell me, and I quote "that it was possible that the person who cleaned the room may not have stolen the jewellry and that it was possible that I may not have had it with me"! This was the final straw. I contacted Consumer Affairs and I was told that they would get back to me in 3-4 days. This was on Nov 15th. Today is the 29th and I have not heard back from them. The total indifference, lack of tact etc. shows this company should NOT be in the hospitality business. Next time you find something of yours missing while staying in this chain, know that it could have been stolen by one of their staff! I am totally disappointed and will not be staying at another Hyatt if I can help it!!