grumpy staff
As a Hilton Honors member, this has got to be the least friendly Hilton Hotel in existence. Checking in was OK (nothing special), checking out was a nightmare. Paid for their Park and Fly package. On exit, we were 20 minutes late for our 7 days parking package. The clerk tried to charge us for a whole days of parking instead of an additional 30 minutes. Being at midnight, there was no one else I could talk to according to this clerk. His response was if you don't pay, you don't get out. Finally had to "educate" the guy that its 20 minutes late and not 24 and 1/2 hours late. He finally recognized his mistake but was too arrogant to even offer an apology. I would have been satisfied with an apology. Ended up paying for an hour of parking (spent a total of another 20 minutes arguing with him) so he made me pay for the entire hour instead of 30 minutes. Could you believe such attitude.