Nice property--insanely bad service
I live in NYC. I reserved a room at Dream with pool access so I could relax by the pool with my girlfriend and take a day off. The room separating my door from the pool was locked from the outside. I called the front desk to have it opened. Nothing happened for 45 minutes. I called again. Nothing happened for another half hour. I called a third time. They apologized profusely and said Security would be right up--less than five minutes. Nothing happened. We laughed it off, went for a swim, had a couple drinks, and then called a fourth time--now 2 1/2 hours after check-in. The Desk Manager was grovelingly apologetic and said he would handle it personally. Nobody EVER showed up!!! The door was never unlocked and the whole purpose of the room--direct pool access--was completely defeated. When I complained on check-out, nobody offered me a thing except a limp apology.
Never again.