Gerry M - Disappointing
Situated in a nice part of New York, 40 minutes walk from Times Square, 10 minutes from Central Park. Front door staff were very nice. However, the Lobby was very small. The free upgrade offered when we booked was a waste of time as the room we booked for the amount of occupants could not be upgraded, so why offer it? The hotel was covered in scaffolding which further limited the light in the already dark rooms. The building site opposite the hotel was very noisy with work starting at 7am each week-day. We discovered on our return that we had lost two items of property during our stay and despite emailing the hotel twice, they have not responded. The showers were very tempermental in that the sink tap had to be run first to gain any hot water in the shower, we were shown this tip by a member of staff. Not enough wardrobe space for a family of four. Will definitely visit New York again but nfortunately will not stay here.