Homeless person sleeping by hotel entrance
Don't take a chance. Very disappointing. The hotel is next to a loud multi-lane freeway. On the first night (it's too dark right outside the entrance) walking back from dinner, we saw a homeless person sleeping on the ground right before you get into the hotel. We saw several homeless roaming around within a block of the hotel at night. It was a bit concerning. Keep in mind this hotel is right next to the freeway 5. After paying for the hotel on HOTELS.COM, La Quinta charged us again for the stay on our credit card - double hit. It was an absolute mess trying to reverse the charge and getting it off our card. Even through that credit card mess, which the front desk person created, he was rude, condescending, unprofessional, and didn't really apologized for his mistake. The hotel also failed to disclose that they charge for parking. It's not about the money, it's about their unprofessional and dishonest attitude. When we asked about the additional charge on the card, more than one person said that it would be reversed once we check out. That wasn't the truth. The hotel is very dated and beat up. The air conditioner went on and off all night and it sounded like a very loud motor - no restful sleep for us. The room was somewhat clean and you can walk to the restaurants in Old Town San Diego - these were the only positives. But, be careful walking to and from the hotel. We crossed a few homeless/drugged people at night and it wasn't the safest feeling. We'll never stay there again.