Stay a way!
Where to start.. I spent 3 nights at this hotel and I really wish I had not. I wish I had stayed at the Hyatt next door. I will start with the room, in my room (I shared this room with my sister in law) the air conditioner was acting funny and there were sounds of electrical spark and it sounded very unsafe. I called up the front desk about the issue and they sent up a maintenance man who just smiled as we were explaining what was going on and then tried to explain to us how to use an air conditioner as if we have never stayed at a hotel that has that same kind of air conditioner and it was in a very condescending tone. After I told him he did not have to speak to me in that tone and that I was a smart woman and new how to use an air conditioner and that he was not listening to what I was saying he laughed and then pretended to look at the unit. As he was doing this he got another call about a gas leak on the same floor. Let me just say how unsafe I felt. He did absolutely nothing and I had to usher him out of my room when he said there was nothing wrong, he just stood there and tried again to tell me how to use the an air conditioner. When asked to leave he still kept standing their smiling. It was all very creepy. 
This hotel offers free kits. They really should not because they never got them right during our stay. I pre ordered my kits 2 weeks prior to my stay. I requested two as there are two people in the room and we are not a couple. I ordered the walking tour and there was nothing in it. No maps, no ipod or nano just 1 bottle of water and that was it. What a waste. When I told them at the front desk about it they said they could bring me a new one later. We where headed out as we did not have a lot of time for sightseeing we where there for family reasons. I requested the BYOB kit and requested two wine cases as we (and our family) were going wine tasting and we may by more than two bottles of wine. I told them them we were leaving in the morning and we would like it ready for then. they said no problem it would be in our room waiting. We got back from sightseeing (without the kit) and dinner, when we got to our room there was no kit. I called the front desk who said everything would be there and the kit would be completed, and told them it was not here. they told me they could not do it and that they could have it ready for me in the morning. I asked if I could pick it up on my way out in the morning at 9am at the front desk. they told me that would be fine. At 9am I went down to pick up the items and leave for the day and it was not there. They told me if I wanted to way 20 minutes they could have it ready for me. I did not have time to wait. So no kit. If your going to offer something as part of your experience at their hotel they should be more on the ball with it. 
Finally my bill... I had found a rate of $145 per night I asked if they priced matched I was told no. When actually looking further on their website I found out that they do. I called back and I was told the best they could do for my room was 150.00 a night an that the price was non refundable and that I would have to pay now for it. I said that was not a problem and they charged my credit card. My sister in law got to the hotel before me and she checked in. They took her credit card and told her it was for incidentals. We got our bill at check out and they charged her credit card for our stay. So they billed us twice. Once on my credit card and once on hers, after telling her they were only taking her credit card number for incidentals. I got on the phone right away with the front desk at this point I was very very displeased with our service the lack of customer service and the fact that I did not feel safe in my room any longer. I was told they could give me a breakfast. I declined the breakfast, as I did not have time to sit and eat breakfast I had a plane to catch. She said she would have the manager contact me. As I was getting ready to go the manager called up to the room and wanted to know what he could do. He cut me off and said well I will take $5.00 off a night. I found this rude as I was not done with what I had to say and told him to hold on a moment as there is more. Then he proceeded to tell me that he had another customer and that he would have to call me back. This was completely rude. Why is that customer more important than me, why does that customer deserve his attention and my concerns and issues are not as important to him. This is bad really bad customer services and I feel he should not be the manager any longer. I told him to contact me at my home I had a plane to catch. Because of this I missed my train to the BWI airport and had to take a more expensive train to get to my flight in time for take off. So it cost me more money because of their lack of customer care and lies. I feel lied to and cheated. I called back quickly because I did not realize that my sister in law was leaving later and she really wanted breakfast. I was told that it was non transferable and that she would not get the breakfast. I was so upset that I told her that she is listed on my room and they still told me it was not transferable. I told her that this was highly unacceptable, she said" fine I will giver her the breakfast" but she has to sign for it and then they will take it off the bill. I said fine. I had to leave. She order her meal and it was the most greases and disgusting meal. She wished she had not ordered it. 
I was thinking about staying here in August with my family; however, after this experience I am not going to stay here and I would not recommend it to anyone either. I have stayed at some really nice places and this is not one of them.