OK Accomodations, Poor Service
This was our first visit to NYC, and we expected more for the price. As other reviewers have stated, the room was a good size, the beds were comfortable, and the area was quiet. Our room, however, wasn't very clean. We moved the nightstand and bed to find an outlet and discovered LOTS of dirt and a few used tissues. The doors had dirty hand film on them, and the sheers hanging over the air conditioner unit were gray with dirt. The shower had mold in it. You should be able to expect much more for over $300 / night! You don't even get breakfast for that rate! Our main complaint, though, was with the bellman staff. We wanted to store our bags after check out, since we wouldn't be leaving the city until later. We were hastily directed by the front desk to stand at the door to the side, where we stood in line with another family for about 5 minutes, before someone noticed us and told us to go to another door across the lobby, where someone would meet us. This employee had no idea what the SERVICE industry is about. He was condescending and very rude, and when one of us snapped back in frustration, he told us not to be rude! We noted this same employee earlier literally ripping a luggage cart from a guest's hands, stating "there are ours"(indicating the bell staff). He didn't even ask he if he could help her with her bags!
As for the parking garage...it was very convenient. Although this was a private company,we were told by Holiday Inn reservations personnel and this hotel's front desk that it would be $27 for the first 24 hours and then a pro-rated per hour rate after that. When we picked up our vehicle, we were told we had to pay "overtime" and pay for the whole next 24 hours! There was a sign in the garage showing the rates, and it showed partial day rates. We would have paid less if we had paid for the first 24 hours and drove out and then back in. How absurd! Holiday Inn should get their story straight on this...we feel like we were lied to.