VERY Disappointing!
For the price, still not worth it. I didn't get that great a deal.
The positive: Near Times Square. Period. That's it!
Negatives: No fitness center and no indication that it was under renovation on their website or any other website. (I now see reviews reflecting this). They were unable to tell me where the gym is that we can use instead, except that we could ask the desk at the other hotel.
No customer service, no smiles, not friendly staff AT all! The room is small, but it's NYC, so that was expected.
My room was hot without the heat being on (75+). The shower leaked onto the floor and nearly flooded into the room (I had to be careful how I stood in the shower- ridiculous! My friends' room was over 87 degrees and though they claimed to fix it they didn't. I was with her when she complained for the second time. They said they had no record of her complaint from the first time despite her getting a call saying it was fixed (it wasn't). I would not EVER stay here again.