Read and Be Warned
READ AND BE WARNED ********************************************
We were very excited to stay at this hotel because of the great rating it got on Trip Advisor and great price. Now this place is haunts me in my dreams.
NOTE: I waited a few days to write this review because I wanted to remain somewhat impartial in writing this due to the aweful experience we had at this hotel.
 We checked in at midnight, due to a late flight. Parking was HORRIBLE to say the least. All the spots were taken, which would be fine if we knew before we got stuck by the dumpster. The parking area is very small and we drove to oneside looking for spots, but there were none. We wanted to turn around and look on the other side, but we had no room to do so! We had to slowly inch our way backwards up the small entrance to try park to the other side. We drove down the other side and went around a corner and up a small hill to find out that all those spots were taken. We understand it was late and tripadvisor warned us about finding spots, but they didn't warn us thay you will GET STUCK!
 We were up on a hill infront of a gate that is chained shut. We stopped the car slanted infront of a dumpster tow zone because we couldnt move anywhere. We couldn't reverse down the hill like before because there were so many cars. We couldn't turn the car around because there was absolutely NO ROOM. Additionally, we couldn't reverse down the hill because there was a tight corner and the cars were very close to the wall. We were stuck. 
 We went to the night auditor to ask what to do and he just stared at us with his mouth open, NO JOKE! I thought maybe he didn't understand english very well; which is understandable, but that was not the case. After I told him our story and showed him our stuck car on the security camera, I asked if he had any ideas for us. I asked it very nicely. He responded that he had none, and then he stared at me AGAIN. I said, I can't park in-front of the dumpster or we will be towed and at that point in the night towing looked like the only way to get our car out. He then didn't respond and went to go sit back down. I then asked if the gates would ever open and he said no.
 I kid you not, this happened. I swear it.
He then stared at me again and didn't even seem concerned. I then said thanks and walked away because it was no use to argue or anything. After an hour and a half we miracuosly got the car out by backing it up around the corner at 1 mph. It was the most difficult thing ever. 
We then went to our hotel room and we realized we didn't get the sofa sleeper like we had requested, so one of us just slept on the couch. I understand that we just requested to get a sofa sleeper, but we were disappointed because we doubled checked earlier that that we did get one in the end.
 That night I researched different hotels and found one, luckily, for our week long trip. In the morning we cancelled the rest of the stay and moved on. The morning gentlemen was nice when we told him we were leaving. He didn't ask why he were leaving, so maybe he already knew why or just didn't care. The breakfast was okay. There was a small selection of dry food and a waffle maker. I never really got a good look at the pool.
 When walking back to my room I saw a two little cockroaches scurry about. They were outside the room, but it was still a little jarring.
 The room was decent- there was a flat screen TV, good water pressure and temperature, clean sheets, iron, closet space, and wireless internet. The wireless wasn't the best, but at least it was free.
 I am still really dissatified with the trip because no one cared one bit about service recovery.
I know this may not be a big deal for most of you, but the workers didn't have name tags or comment cards. If you want to continually run a successful hotel you should always want to improve and be available. 
Would never stay here again or recommend. Be warned!! You might have big troubles here and the workers will not even care.
Thank you.