Very disappointing. Road noise is severe. Ridiculous restriction on TV volume seems like a bad joke.
We booked this hotel on Priceline for a really cheap rate, so I wasn't expecting much. I suppose coming away from the Four Points Sheraton in San Antonio for the same price and same star rating probably ruined it before it even had a chance though. Now that was a great experience that set the bar high! Anyway....we switched rooms a total of three times at the Crowne Plaza over a four night stay. The only reason we didn't leave immediately was because of the Priceline return policy. After the third room we decided to put up with the problems...something you should never have to do with a 3 star hotel, in my opinion.
We checked in fairly early on the 1st day, but the front desk staff said our room was ready so we made our way upstairs. To our susprise, the room was not ready and there was still a maid cleaning the room. We politely waited outside for about 10 minutes before deciding to say something to her. She was very nice and was shocked that we had been sent to the room since it was not ready. She then said something about the air conditioning/heating unit not working. When she turned it on it made a ridiculously loud whining noise that was obviously wrong. She said their handy man would come and look at it. We said "OK", dropped off our bags, and left to get some lunch. When we came back the AC was going full bore. The room was freezing, but the fan sounded fine. I quickly changed it over to "heat" setting and the sound immediately started back up.
Side note for a moment: All three rooms had a wall ac/heating unit with controls on both the unit and a wall thermostat. The entire time I was there I never figured out how to use them together. This could be user error, but I doubt it. I would shut one off and let the other try to work on it's own, but they would never work without some weird balancing act between the two. Very frustrating.
I walked down to the front desk to ask about changing rooms. The staff was fairly friendly about it but said there were no more rooms with a King bed. I was traveling with my wife, but we are fairly small so I said a double would be fine. I also took the opportunity to ask about another point of frustration that bothered us the entire time. The volume on the TV's can never be lowered below a level of 10. This is not a huge considering the amount of road noise at seemingly all hours of the day or when the AC/Heat is actually working, but it was generally right about the comfort level for us. I was shocked when they told us there was no way to get it lower. It apparently had something to do with the new HDTV's and their stupid hotel menu service for ordering movies and other crap. Some channels were unbearable also as they seemed to just be louder naturally. I told them I wouldn't get that stuff anyway and they said they would have their "head engineer" come take a look at it. He (an assistant manager no less) said something about removing the software lock and letting us use a master remote. That never happened.
As we settled in to room #2 I made the startlingly discovery that our mini-refrigerator was missing from the room. Had it walked away because it hated the hotel as much as I was beginning to? We had to get to a rehearsal dinner for a wedding so we decided to say something on our way out. The not-so-friendly woman at the front desk told me it was located under the TV in the cabinet. I assured her I knew where it was meant to be, but there wasn't one there. She just stared back at me in disbelief. The previously mentioned assistant manager appeared and said they would have one sent up and installed quickly. To my great frustration the poor little fridge was still missing when we returned almost 6 hours later that night. I immediately called the front desk to ask about it. They said they would check and call back. I waited 30 minutes and called back. The person asked "You still haven't gotten one?" which of course never calms someone down. She then put me on hold to "check again" and the line was lost. I called back immediately and someone else picked up. They said their assistant manager would be back soon and only he could help. Another 30 minutes later at 11 PM the asst manager calls and said they would send one within the next 30 mins...which actually proved to be true...finally. We tried to sleep, but it sounded like World War 3 outside with police or fire sirens all night, practically on the hour. I wish I was joking.
The 2nd night was pretty much the same, but we were so tired from helping with the wedding all day that we slept better. On the fourth day I asked about moving to a different room and was told to check back around noon. Fair enough. We ran out to run some errands and were happy to find we were being moved to another room....luckily it had a fridge ready to go. I did, however, immediately noticed the road noise was louder though. I walked over the window and found that the noise was actually coming from the AC/Heater unit. These are wall units installed in a box within the wall. There was roughly a 1/4 space around the top of this unit that let air and noise from the outside directly into our room. This was the 3rd room so I decided to attempt to fix myself. I shoved a towel into the crack...literally....and then layered a few more on top of it. This helped...barely. We made the decision to just turn the fan on non-stop and deal with being too cold than deal with the road noise at full level. Plus the ridiculously loud TV would drown some of it out. 
While I was "fixing" the AC unit, I also noticed the fan inside was horribly dirty. It looked like it had never been clean. I decided to not tell my wife that little piece of info or we would have been forced to move yet again. I would recommend steering clear of this hotel. The road noise is aweful! Sure the staff if pretty nice (usually), but I would rather have a quite, dark room for sleeping any day and that does not appear possible at this location. You have been warned!!!