Hit and miss
On the night of our arrival, there was music playing outside our room, too loud for us to sleep. When we asked the desk for help we were told they did not know how to turn it down. At midnight it stopped, only to begin at 6:30 am. 
We needed extra towels (only two in the room) and we were given them the first night, next night we asked again and they never arrived. 
Our third and final night, there were people in "the Cabana" that were talking and laughing very loud, at midnight I called the desk for help as the cabana was right next to my room and 1 hour later still no help. Called the desk again and was told "we have a policeman watching them." What the heck? 
The staff was hit and miss, some vey helpful, others not so much! One gave my wife bad info about the trollies, if you don't know don't guess!