Done with this hotel
I'm a Hilton Diamond member which means I stay 60+ nights a year at Hilton properties. I have stayed at this Hilton countless times and each time, I seem to have the same service issues over and over. In virtually every other Hilton (rather than the Hilton New York on 53rd and 6th) the front desk blocks a room for me based on my profile. Last week, I checked in and they had me in a double bed room, un-renovated, on the 2nd floor. You have to know this hotel to know that it is probably the worst room type they have. This has happened repeatedly whereas the room I'm given is on the lowest end of their inventory. This should not be happening with their Diamond members. Additionally, in each recent stay at this hotel, I have found someone else's hair in the shower/tub of the bathroom. That happens to be the biggest hotel violations I can think of- it's just disgusting and nobody wants that. Last week after reporting it to the front desk, it still hadn't been cleaned by housekeeping. To boot, they took the coffee makers out of the room. Nothing like taking away one of the most important ammenities you can find in a hotel room. Seriously, this hotel is too big to pay attenion to things like service, ammenities and cleanliness. Goodbye Hilton New York.