Unexplained open room door & lax security wrecked my experience
I recently stayed at TRYP for two nights for business. The room was clean and comfortable (bring socks or flip flops for hardwood floor), the food in the restaurant was very good, and the wait staff were excellent. Here's why I'm giving a "terrible" rating: I returned to my room around 11 pm after a full day of meetings. That's when I noticed that there was no security (card reader or physical) to prevent unauthorized access to room floors. Imagine my dismay when I got to my room AND THE DOOR WAS WIDE OPEN! Not just unlocked, not just slightly ajar, but WIDE OPEN. (I'd pulled the door shut when I left and the room had been cleaned so I knew I wasn't the last person in it.) I immediately checked the room to make sure no one was in it and nothing was missing. (No one was and nothing was missing.) I was too tired to head back downstairs so called the front desk. I was on hold for 15 minutes. The person who I finally talked to said, "Oh, that's odd. We'll send the engineers up to read the entrance scanner so we can find out what happened." No apology. No security sent up to investigate. Waited up for 45 minutes for engineer and finally went to bed. When I checked out the next morning, I spoke with a manager who said "Oh, the reader wasn't working. We'll get back to you." No apology and, 3 days later, still no explanation as to why my door was wide open. I REALLY wanted to like this hotel. But I won't go back and I'l recommend against it to everyone I know.