Leon made the difference!
My family had a wonderful stay at the Westin because of Leon's accommodating nature and professionalism. He was able to rearrange our room locations to two adjacent rooms despite the fact that the hotel was fully booked. He was very friendly, kind, and professional and went out of his way to make sure that we were well cared for and comfortable. Due to my extensive travel schedule I am always grateful when a conference turns out to be a mini-family vacation. Mil gracias Leon!