Hotel is nice but staff needs help
We stayed at this hotel for a night on the town in downtown Charlotte a few weeks ago. It is in a great location, close walking distance to most everything in downtown. The parking is nice too because there is no parking around, but they do charge extra for that. The hotel looks very nice, clean and inviting. However, the staff needs a lot of help. We arrived to check in at 6:30 well after the 3:00 check in time, and our rooms still weren't ready. We waited for over a half an hour only to be offered 1 room instead of 2 so we could change and get ready for dinner, and then tried to act like they did us a favor because the room was a corner suite. However, we wanted 2 rooms with 2 queen beds, not a king and a roll-away bed. Staffing is certainly an issue if they couldn't have gotten 2 rooms ready in almost the hour it took to get rooms after we sat waiting and then had to argue with the front desk about room assignments. Once we got to our rooms they were very nice, clean, comfortable beds. The only other thing I will say is that they do have window AC units that are either on or of and are loud, so if you're a light sleeper, be warned.