Very uncomfortable hotel that's lost it's way!
My husband and I have just returned from a Wedding Anniversary weekend in New York City. it was the first time that we'd been on holiday without the children (4years) so we were looking forward to partying late into the night and having long lazy days in "The Loft" (60 Thompson's equivalent to a Penthouse Suite). 60 Thompson seemed the perfect choice due to it's location and the apparent luxury of The Loft.... how wrong we were! 
Firstly, I think it's worth noting that the girls at the Concierge were fantastic, friendly and would go "the extra mile" and managed to get us into nearly all of the bars, restaurants and club that we requested. 
However, everything else about the hotel was very below par:
1. The layout of The loft seemed to be designed for a business man that doesn't have many toiletries, rather than a couple or a woman. There was one small shelf in the bathroom, only just enough space for moisturisers, toothbrushes, toothpaste and mouthwash. We had to remove the complementary cotton wool, cotton buds and drink glasses from the bathroom into the bedroom in order to make room for our toiletries (this made the bedroom area very cluttered immediately). 
2. The bath was 3/4 the size of a normal bath. Obviously in a city where space is tight you would expect small baths in hotels but certainly not in the best room in the house. 
3. In the shower there were two small shower-heads, one of which was plastic!
4. Also quite shockingly both the bath and shower had shower curtains rather than transparent doors... I would always worry about the hygiene of having shower curtains in hotel rooms. 
5. After I had my first shower I obviously needed to dry my hair and straiten my hair but there were no power sockets next to the full-length mirror. I called reception and asked them to find a solution but the response that I received was that guests used the power sockets in the bathroom for the hairdryers and irons!!! I was flabbergasted as you will hardly ever find power sockets in bathrooms in the UK because of the health and safety implications, especially when you have to balance hot hair irons on a wet sink! 
6. I had the same problem when I needed to apply my make-up. Whenever I've stayed in hotel suites I've had a dressing table with a mirror... but not at the 60 Thompson! There was a desk but alas no mirror. During my previous conversation with reception about hairdryers I did ask them if they had a desk mirror that I could place on the desk so that I could apply my make-up in a normal fashion... the response was negative.... apparently women apply their make-up under the false light of the bathroom. 
7. The bed was presented nicely but the mattress was about 8inches too small for the bed itself, so our pillows ended up on the floor between the gap in the headboard and mattress covered in dust!!!! 
8. Attention to detail in our room was severely lacking.... one of the staircase lights was broken when we arrived and didn't get fixed for the duration of our stay even-though we had informed the management. 
9. The room service food was terrible, especially the breakfasts. The burger and fries was so terrible that when we needed food in our room we ordered a delivery pizza - coincidentally we saw another guest taking a pizza back to his room. 
10. on our last day I asked for a pot of tea for our room but I wanted large mugs (same as what they used for coffee). I was told that this wasn't possible as all of the large mugs smelt of coffee and they couldn't get rid of the smell - I suggested they wash them properly. 
11. The bar was beyond noisy and quite cold. We wanted a pre-dinner cocktail at the bar but the DJ was on early and the decibels were comparable to the nightclub that we were at later that evening. 
12. There was only one doorman at the door at anyone time, so this was a problem if several guests needed cabs hailing at the same time... in the end we would walk up the street and find one ourselves. Out of all the doormen we met, we only really got good service from one of them. 
13. I had phoned the General Manager several times during our stay and left a voicemail for him but I didn't receive a call back from him. On our final day I was quite furious and asked to speak to the Duty Manager. When I finally made contact with the Duty Manager he told me that the General Manager doesn't work on weekends and he hadn't been working on the Friday either. I gave the Duty Manager our list of grievances, he was very apologetic but he said that he didn't have the power to address any of them! I told him that we'd been given a guaranteed late check-out upon booking (we were due to leave for the airport at 6pm) but he said that he couldn't let us have the room after 3.30pm. His solution to this was to give us the best available room in the hotel to leave our bags, freshen up and relax in until we needed to leave for the airport. We accepted his suggestion but we were left dumbfounded by the box-room that he'd given us... it was extremely small, dark and hugely depressing, we stayed there for all of 1 minute and decided to walk the busy streets of NYC for 2 1/2 hours. 
14. When we checked-out (they didn't give us a discount to compensate for very poor service and sub-standard "best room in the house") the Duty Manager said that the General Manager would call us the next day.... one week on and we haven't heard from him..!
I hope this will be helpful for anyone thinking of staying at 60 Thompson. I certainly wouldn't return and I wouldn't recommend it. We hugely regret staying there.