"$400 a day-No Way!"
We just returned from a 3 night stay with 5 members of our family in a suite which was booked through Sea World. Big mistake since my daughter booked the trip and thought the $1200 + charge for the room included our admission...NOT. But we realized when she received the email that this was just the cost of the room, we justified this rate and decided to stay here anyway because we have a special needs child and wanted to have as accomodating an experience as we could and who can provide better than Hyatt, right? Wrong! When we arrived after driving more than 5 hours with a 6 year old in a wheelchair with us, it was past check-in time and they told us our room wasn't clean yet. It took my daughter a huge hassle with the front desk and almost 2 hours for this to be handled. We used the $100 credit given us to eat at the pool bar while we waited. It really was such an inconvenience since we just wanted to get into our room. The "suite" was not what we expected from a Hyatt. The balcony had two really dirty chairs crammed together on it and there were bird droppings all over it. The bathroom caulking was hanging down around the front of the tub and they were told we had 5 people at check-in yet we only got a single bar of soap and one shampoo & conditioner as well as an insufficient number of towels. The front of the suite had a sofa for sleeping but we had to call for sheets and blankets and there weren't enough pillows either. Seriously, after making people wait wouldn't you do a better job of accomodating their needs? The coffee service basket was unstocked and we wouldn't use it anyway after seeing a regular old house roach crawling around in the bathroom at 6:30 AM and having it go into a crack in the bathroom floor and right into the coffee pot area adjacent to the crack. This stay would have been a complete bust had it not been for the great food & service at SWIM, the pool bar. We enjoyed hanging out there on Saturday and taking the two children swimming. Let me mention that while the pool slides are terrific, there were dead palm trees around the pool area, as well as black moldy yuk and pieces of concrete missing around the pools. I found this and the nasty entrance to these suites where we stayed, which were away from the main building's clean entrance, very surprising. Each time we entered or exited here, we had to walk through bird droppings, feathers and a mass of flying bugs. Incidentally, if you wanted to have your patio door open, you were out of luck because they have no screens on the sliding doors and if a child leaves the door open you can count on having a room full of bugs, as we did. Thank goodness for the Einsteins Bagels close by where the service was excellent since we didn't have coffee supplies the first day and after seeing the roach really didn't feel like making any! I travel with great regularity and had a much more positive experience last week at a Best Western for a fraction of the cost where I slept on a bed that this Hyatt couldn't touch compared to their uncomfortable lumpy old beds. So dissapointing.