"Did we stay at the same hotel as the others who rated it so high?"
We were in Chicago for a wedding. We have stayed in many other hotels in the area in the same price range...that were a way better value. This is the smallest room that I have stayed in in the United States in a hotel...it was crazy small. The staff was nice but it was disappointing to have to request that they remove things from my bill that were not to be there (high speed internet). The biggest disappointment was when we returned early from the wedding reception my wife and I were going to sit in the lounge and visit. When I went to the bar to order I was basically harassed for minding my own business by the "flamboyant" clientele. When I didn't respond...it was intensified and the manager that walked right through did not seem to care. I don't have any problem with people that live a different lifestyle than me being around but why do they feel the need to harass me and my wife and WHY ON EARTH would the hotel staff put up with it...They are guaranteed to have lost my business.