Never Again Will I Stay Here - Horrible Hyatt
I should have learned my lesson. Every year in March I attend a meeting held here. I usually stay around the corner at the Fairmont or just up the street at the Swiss Hotel. For some reason this year I forgot how horrible this Hyatt is. Here is a summary:
1. Failure to honor a reservation. Even though a special room was requested at time of reservation and even though i called the afternoon I was to arrive to verify that special room request, when I arrived at 6:30 pm, the room was not available. "There is nothing we can do, we are full."
2. When I arrived in the room (6th floor West Tower) the room reeked of cigarette smoke -- really?? Yes, really, even in 2012. And those f you who have had this know that nothing can be done. I did call -- I told my story and then was sent to a second person to tell the entire story a second time -- the first offer was, "we will have housekeeping come and spray." Of course those of us who travel frequently know this will not work. Then "if you can leave the room for a couple of hours, we can put a machine in there." Leave the room? Not possible then - certainly the next day. "Well, we could buy you dinner and then you could return to the room. Again, I had work to do, not time to sit alone for two hours in a restaurant waiting for the room to be de-odorized. And of course, they were full. NOTHING could be done.
3. Room service -- the first night -- to begin with, I was on hold for 15 minutes -- at 9 pm and then I ordered tomato soup, a reuben with fruit as the side choice and a glass of chianti. Ten minutes later i was called and told they did not serve the tomato soup any more and it should not have been on the menu. I was offered tortilla soup. Five minutes later called to be told they were out of tortilla soup (it was St Patrick's Day and they offered me Irish stew) - I chose the chicken soup. And yes, there was one more call. 15 minutes later I was called and told that I had an old menu and that they did not serve the chianti by the glass any more. Well, that was quite an experience.
4. Bell service - simply put, when they have a large convention, do not expect any bell service unless you are willing to wait 30-40 minutes for it. Enough said.
I could go further but this is already too long. I stayed at the Fairmont for the rest of my stay. Thank goodness.
And later in the week I get to go to Dallas where there is a great Hyatt. never again for this one.