Lost my bag, unhappy with service
Hotel location is good. We just walked from the hotel to Inner Harbor and Top of the World Observation Level. The place is also good and clean. Our room is clean. Space is not large enough but there's a tiny living area (sofa, tv, ref). I was surprised (in a good way) about the toiletries because they were known brands and not some generic crappy hotel products.
We also ate at Tavern101 at the ground floor. Their crab cakes are really good. All meat and no starchy fillers.
Overall, I am happy with the hotel. Until I lost my backpack. I know valuables are the responsibility of the owner, but I was disappointed by how easily a bag can get lost/stolen in the hotel's shared spaces. I just laid down my bag on the floor while our group was getting coffee near the breakfast area. It was in the evening and there was just my group and a couple of guests going to the elevator. When I got to our room and realized my bag is missing, I immediately ran and took the elevator (room is on 2nd floor) and searched for it. It was no longer there. All happening in less than an hour!. Front Desk asked the staff if they found a bag, and that's it. She didn't ask for my name, my room, how my bag looked like. I had to go back and ask Front Desk if there's any way we can review the video monitor in that area. I was only told there's none in that hall and I had to wait for the manager, who has the only access to the video logs, in the morning, at 11AM! 
I spoke with the next shift at the Front Desk in the morning and she was more helpful. She took down my name and contact number and a description of the backpack, and contacted the Lost & Found staff. Way better response than the one at the Front Desk the night before! The other staff I spoke with (incl. the lost & found guy) reacted like it's a lost case. No initiative, no effort.
Thankfully, my backpack did not have passports and important documents and valuables. It was my baby's diaper bag, and her essential feeding stuff were there. :(