Took Good Care of Road Weary
My flight from DFW was cancelled as I was walking down the Jetway to board. This after a 2.5 hour delay. No more flights out because of storms at home. Left to our own devices by the airline, my colleague and I settled on Holiday Inn Express. We accidentally took the Holiday Inn shuttle. When we arrived the night manager, Jimmy Sherman, rather than sending us back to the airport to catch the right shuttle, honored our government per diem and then comped us a drink at the hotel bar. The night improved as it was salsa night. A horrible business trip turned into a great one, all because Jimmy lightened our burden with his excellent customer service. I am a Holiday Inn Express awards member. I will highly recommend Holiday Inn DFW to all of my colleagues.