Weary at Waldorf Towers- Concierge Level a Sham
Booked a Weekend GetAway at the Waldorf Towers and horrified by the conditions. Checked into an upgraded room that was offered for an additional 99.00 a night. The room was in significant disrepair!! Holes in the walls by the bed, cracked chipped ceiling in the bathroom, stained curtains with sharpie marker on them, dust over a centimeter thick on the vents, used dental floss on the floor in the bathroom,and the best of it...... a hole in the floor. Called concierge and the lovely woman came up to the room and once I showed her all of the above she reported she was in shock and moved us within 2 minutes to a GIANT 2 Bed/2 Bath Suite with a ballroom sized living room. I was pleased once moved but found myself disappointed with the concierge level breakfast that is nothing more than stale breads, poor quality smoked salmon, fruit salad- out of a jar, poor quality coffee- burnt tasting. Sorry I like Matt's Coffee from Maine. It was just a really bad breakfast bonanza. All in all I was happy to have been moved.... but I ask myself this: What happens to the poor slob who gets that 1st room with the holes in the walls and doesn't speak up??? It just seems terrible to me that the hotel even uses that room at all... ROOM 2714 to be exact. Shame on you Waldorf and god help the poor person who doesnt like to complain. You will get what you get and Paris Hilton will say thanks as she builds her dog another 350,000 dog house. UGH.... Never again. I liked the Ritz Battery Park Much Better.