Won't be staying here again
We had stayed here once before to attend a performance at Toby's Dinner Theater. The theater and performance were great, no complaints there. The hotel, on the other hand, was a sad disappointment this time. I made the reservations almost 2 months prior to our stay for a birthday gift for my husband. I called the morning of our scheduled arrival to ask a couple of questions about our reservation (arrival time, etc.), the clerk who answered found my reservation and everything was set to go. An hour before we were scheduled to leave I missed a call from the hotel manager who left a voicemail asking to confirm my reservation (thought I did that in the morning???). I returned the call 30 minutes later to find that my reservation had been cancelled and the hotel was now sold out. This clerk was very rude, kept interrupting me as I was trying to find out what happened and when I asked her to find us a room in a nearby hotel, she hung up on me. I called the 1-800 number for Best Western to file a complaint only to find that they would not honor my reservation, but could offer me a more expensive room across town at one of their other locations. I thanked her and told her I won't be staying with Best Western anymore. An hour later the hotel manager called back to tell me that they had a "cancellation" and could offer me a smoking room. When we arrived, they asked for an additional $100 deposit!! The hallway on the smoking floor was hot and uncomfortably dingy. The room had stains on the carpet, the beds were sloppily made, filthy fingerprints all over the bathroom door. The room keys wouldn't open the outside door after hours, only one room key opened the room. The beds were old and worn. The view of the Baltimore ghetto was unpleasant. Very, very disappointed. I definitely won't be staying here again. I would gladly attend Toby's, though, just stay somewhere else!