Great location... everything else not so much
We made a reservation one month in advance for a room with two beds. When we arrived to check in, the lady made us wait more than half an hour while her manager tried to find a room for us. They tried to give us a room with one bed and even asked us to come back tomorrow and check if they had a room with two beds available. We said it was unacceptable so after the long wait they finally gave us a room with two beds like we had booked. The room itself was small and uncomfortable, the tv was not in front of the beds, but on the side. They charge for wifi.
The elevators took a very long time to come when you needed them. The food was not bad, nor good. I would not recommend having a meal at the hotel's restaurant. The breakfast buffette was scarce and if they ran out of something they would not refill it. Service took forever as well.
Also, when we checked in we specifically told the lady we did not want the bill charged to the credit card we had provided upon reservation. At check out it was already charged to the credit card. This was quite inconvenient for us.
On the other hand, the hotel's location is superb. Right on the magnificent mile, with shops and restaurants all around. The concierge is helpful.