Stay Away
On our 2nd trip to Austin, we wanted to stay in a nice place. Willing to spend at least $300/night the hotel website looked promising? Upon arrival, several service errors and failures occurred to which we wanted out of this place! The initial front desk clerk swiped our credit card to the wrong room to which we got a bill a month later even though we left the hotels with the mgr giving us a ckout recipt with a zero bal. They gave us a downgrade room then confirmed saying it was an upgrade to which the front door lock was not secure. Confirmed by security to which he called maintenance. 20min later still not fixed. Asked for mgr who was suppose to come to the room but never came. We called and asked for a manager to which he never came. Upon reaching a mgr, asked for compensation for the time or a room change. He then gave us the original room which he said was an upgrade. At that point, we said that was suppose to be our original room to which the FD agent said the current room was an upgrade(a lie). When we finally got into the suite, it was a small and dark suite. No views, except for the brick wall and pipes. We asked for another room to which no empathy was given. Hotel was sold-out and this was the only room. This hotel is the worst experience we have ever had. We had better service and lower brand/star hotels. We've stayed at Hilton, Hyatt, Marriott, DaysInn, Kimpton, Four Seasons and others. I am sure that this hotel has some very nice rooms, but there customer service skills and humanity is none. A month later we receive a bill, they had swiped our credit card on the wrong account who was staying at there so called hotel. SO FOR THOSE OUT THERE, BEWARE!!