In need of some major TLC
I was in Phoenix on business and decided to stay at the Biltmore. From the moment I arrived, things seemed a little odd. From the series of construction cones and detours that led me to the hotel, to the rushed valet greeting. Things got progressively stranger.
I entered the hotel and proceeded to the check-in desk. They found my reservation in the computer and then mentioned they had a letter for me. The guy at the front desk then made a presentation out of going into the back room and coming out with a "welcome note/ form-letter" from management, thanking me for choosing The Biltmore. I've had this before at other hotels, and I understand they are trying to make the guest feel "special", but it actually just prolongs the check-in process. 
What made the letter bizarre was not the staged letter ceremony, but the fact that it didn't mention the room upgrade I was given, without any notification in the letter, nor by the desk clerk. I would think that if the hotel wanted to make me feel "special", they would have merchandised this at the time of check-in. Who doesn't like a room upgrade into a suite??? It wasn't until I got to my room I noticed the upgrade.
So I get into the room and tour the space. A good sized living room with a fireplace, a dining nook and a separate kitchenette. The room also had tall ceilings with large windows overlooking one of the pools. The bedroom had a king bed and a bathroom with a dual vanity, separate shower and sunken tub. The toilet was in a separate little room. There was a large walk-in closet. Most of these elements I love in a hotel room (except for the kitchenette, which makes me think of an extended stay motel).
At first glance, I did see that the decor was a little dated. (too many mirrors, old fixtures and electronics, a missing phone in the bathroom, etc) I had read reviews that also mentioned this and sure enough it was an accurate assessment. I was only there for one night, so I could deal...so I thought.
I was meeting some friends for drinks and needed to get cleaned up. I went into the bathroom and noticed that one of the sinks was running water. Did housekeeping accidentally leave it on? I tried to turn it off, but it was a thin, yet steady stream...not just a drip...coming out of the faucet.
I then turned on the shower and noticed that there was no real shower head on the pipe. Water sprayed out all over the floor as I tried to adjust the pipe so I could take a very cold shower. I didn't have much time, so I got ready and left. I should have called maintenance, but since there was no room safe to lock up my computer equipment, I didn't want anyone in the room without me there. Plus, I was running behind and would deal with this later.
So I returned to the room around 9:30p and ordered some room service. After a very mediocre burger, I start working to prep for my meetings the next morning. Since half of the lights in the living room didn't work (including the fixture over the dining table) all I had to work off of was the light from computer screen. This frustration cased me to forget the faucet issues in the bathroom.
Around 11:00a, I decide to head into the bedroom and get some rest. Since the faucet issue was not a loud drip, the sound wasn't going to keep me up all night if I closed the bathroom door, so I decided to just deal with it rather than wait for someone to come and fix it. (I tried to turn off the water source, but the pipe was too corroded and I couldn't turn it off.)
So I'm in bed, watching TV on an old set that needed replacement. I turn the TV off and I can the hear people in the room below me, hanging out and drinking on their patio. A few minutes later, my room started to shake, sounding like a helicopter was landing on the roof. The sound and vibration lasted for about 10minutes, and then finally stopped. But the people downstairs were still there, so the noise was replaced with another one. Not to worry, cause 5 minutes later, the loud vibration was back. This continued for about an hour until I had enough.
I called the front desk and requested to be moved into a new room. Nothing like changing rooms at 12:30a, when all you can think about are important meetings the next day.
So a bellman arrives to my room with the key to my replacement room. This new room was not a suite, and was actually a room class below my original reservation. I pack my bag and move in the dark of night, like I'm skipping out on the landlord. I get to my new, very small, room. It was much more quiet, and actually had a real shower head and faucets that turn on and off! It was not until the next morning when I noticed the worn nature of that room. (missing sections of wallpaper and moldy grout in the bathroom, etc.)
I check out of the hotel around 8am. On the way to the lobby, I walked past my old room. I then realized what the sound was the night before. It was coming from a neighboring pool structure, housing A/C compression units, or pool pumping systems. 
While checking out, not once did I receive a "how was your stay" or "sorry about the conditions of our aging resort" from the staff member checking me out. Not even when I made a comment about my displeasure with the resort did I hear an, "I'm sorry". The only person who asked how my stay was was the valet who brought my car.
As a business traveler, I could endure more in terms of a poor experience at a hotel / resort. If I was traveling with my family, on my own dime or design,I would have been much more confrontational about the experience. 
I actually feel bad for people who choose this resort for a vacation. There are much nicer, and prettier, options in the Phoenix / Scottsdale area to choose from. The Biltmore needs a major scrubbing to be considered a contender.