Where do I begin?
Let's start at the beginning. I booked our room through priceline.com. I have done this in the past and never found a hotel that they booked for me in the River North area to be less than satisfactory. That changed on this trip. We checked into the hotel at about 9:00 PM. The desk person was friendly and there weren't any issues with check-in or check-out. We went up to our room just long enough to drop off our luggage before going out to have some dinner before calling it a night. I had read reviews on this hotel after it was booked, and didn't know whether or not to believe them. BELIEVE THEM! The room we had was SO TINY. A Ken and Barbie doll couple might have felt if was a fair sized room, but full grown people could never feel like these rooms are a descent size. Of course the bathrooms equal the room when it comes to being extremely small. One pedestal sink, one comode, one tub/shower. Two tiny glass shelves mounted on the wall which might be enough for just a man's toiletries. Thankfully my girfriend and I are not large sized people. If we were we couldn't have even both fit in the bathroom at the same time. There was shampoo, conditioner, and lotion on those shelves...but not a bar of soap to be found. The next day we bought a couple bars of soap at the Walgreen's down Michigan Avenue. Later that day when we stopped back at the room, we found that housekeeping had now left two bars of soap. Thanks. We were also fortunate enough to be placed in the room right next to the excersize room (probably their way of treating guests who book on priceline). So we got to hear every footfall of the people going for there stationary runs bright and early each morning. There are three elevators. Two were working. They match the size of the rooms. To put more than two people with luggage into one of the elevators is a stretch. The elevators are also extremely slow. Thank god we were on the third floor. We used the stairs more than not. The bedding was pretty rough, the air conditioner (which you can't help but sleep right next to) was very noisey, and the closet(?) was a small corner of the room with a curtain that went around it. The last morning of our stay we had no coffee in the room. Housekeeping was not very good at stocking what they were suppose to in the room at all. I did tip housekeeping every day except the last though. But after considering there being no soap the day we checked in and no coffee the morning we checked out, my normal thinking of "anyone can have a bad day" no longer seemed fitting. I use to not believe that there was any such thing as a bad hotel in this area of Chicago. This hotel changed that opinion. Here's what I can say on the good side for this hotel. The desk staff was pleasant enough on check-in and check-out. The location is wonderful. If you stayed there by yourself and only used the room for sleep and cleaning up, you might find this hotel tolerable. Otherwise, I would look elsewhere.