WORST EXPERIENCE EVER
We had booked a suite several weeks in advance for my sisters bachelorette party, basically for all girls to have a meeting place, time to get ready, area to have gift exchange and appetizers before we all headed out on the town for fun festivities and of course a place the a few us to stay after. 
Check in was great and without a problem, room space was pleasant and everything appeared to be perfect. Then the ladies started to arrive for our gift exchange, we had about 10 ladies in a suite which had adequate space but we soon realized it was getting extremely hot in the room. Also as guests arrived we noticed water leaking from the ceiling directly above the front door. We decided to call the front desk for maintenance. Maintenance personnel responded promptly, he stated the AC unit had frozen over, which is why the room was so hot and stuffy. The water leak was coming from the condensation. Maintenance explained this was a HVAC room that has been having AC issues and they were all well aware of. The maintenance tech was shocked it was not expressed to us at check in or that the room wasn't offered at the discounted rate. Per the tech only way to solve issue was to crack the heater on high to defrost the AC, as the room was already hot, plus it was 95 degrees outside we did not want the heater on. We were also were in the middle of gift exchange (which involved lots of lingerie) so it was a little uncomfortable to have a male present. We were offered a bottle of champagne but was NEVER delivered! 
When we went to the front desk to resolve our issues we were less the satisfied with both the level of service of "MOD" and the lack of accommodations that were offered, actually we were threaten instead by Alexandra* (not sure if the name was correct but she introduced herself as the manager on duty but then later retracted that statement as she was only training.) We were told that the hotel was full house and the only room they move us too would be a regular room nothing else? We paid for a suite so a smaller at the same rack rate wouldn't really be ideal, but manager on duty or should I say employee in training since she is in training she does not know how to change room rate? (Which we found odd as the hotel was completely full on a Saturday night and they only had a person in training?) Nothing else was done or offered made us feel like we were more of a hassle then paying customers. We had planned on dealing with an actual manager the next upon check out but surprise surprise it was the same women as the night before, she didn’t ask how our night turned out after our whole experience. 
Since our experience I have called numerous times with NO call back or follow up, I have sent emails with NO response. I have even placed a complaint with the local BBB and they did not even get a response. It is obvious this company does not care about the integrity, patrons or reputation and all I can say is I will never stay at another Marriott own facility and I highly recommend staying elsewhere especially if you are looking for a hassle free stay.
* When I mentioned were threaten was because we had decline the smaller room and told the training "MOD" we needed better accommodation she said she would call the fire marshal because we had 10 girls in a room that is meant for 6, mind you we were not all staying just doing gift exchange and eating, but insisted she could have us all escorted out! Excuse me???? I asked for supporting documentation which was not provided, trying to not get outrageously angry I advised her to go ahead and call the fire marshal if that’s what needed to be done. How is the world does someone threaten a patron when they are a paying customers not getting what they paid for??????? WORST CUSTOMER SERVICE AGENT EVER, comical she is a manager in training.