Nice Rooms.....But Lobby,Shops Not So Much
This is a downtown hotel in LA so not too much in the surrounding neighborhood even with the renaissance that is going on around the area. I like this hotel for the great views and location if you need to be downtown.
The rooms seem to have been recently updated. I have stayed here four times since March of 2011 - three suites and one regular king. The suites were outstanding - the room had been updated but did not seem as nicely done. Heavenly beds and baths were great, linens and amenties were good. All in line with the Westin brand but still one of the better Westins. 
Room service was good on all visits. Did have in room dinner with guests one night (full service in my room's dining room) that I had catered by room service - they did a great job but of course it was expensive. The steak house upstairs, LA Prime, is really good - food, service,etc....I recommened you try it if in the hotel. 
This is a big building, however most of the hotel services were effective. It can be a wait in the garage if you do not call in advance. The check in desk was quick and their were no problems.
I am not a fan of the lobby and shop services. The shops seem to have been there for decades and not updated. I went to the salon for a hair cut - very expensive and not a very good cut. Plus, they "added" an additional tip to the bill after I left - crooks - I had to have the charges reversed with the bank which was a big hassle. Another big issue is that you can not charge to your room at most of the shops as they are not part of the hotel even though they are in the lobby-mall of the hotel.
The work out faciltiy is good - lots of carido, free weights and machines. the pool is out doors and is nice but is not a "LA pool scene" which I liked but others may want more "hip" place.
Overall, I like this hotel but the rooms and hotel service are much better than the downstairs facilities, shops and services. It is a big 70's concreate design and not that inviting or comfortable for an extended stay. I would say this hotel is for business but not pleasure. As for the location- don't belive the hype about LA's new downtown scene. It is still pretty bleek after 5 PM and this is far from the LA LIVE development.