Overcharged Card
As a Choice Privelage member I PRE-PAID for a discounted room 10 days before my check in date. I was traveling here with my husband and 4 month old child. As we checked in, the front desk clerk clairified that my room was pre-paid. An hour later I noticed my account had $160.00 pending in it. This was a terrible start to my mini vacation. We had budgeted a certain amount of money on a pre-paid credit card so we wouldn't overspend and this error put us in a HUGE predicament. The guy, Sean, at the front desk assured us it would be fixed in the morning. I went to the front desk at 7 am, where another young girl was working. She had no idea what I was talking about because Sean didn't bother letting her know his grave mistake. At 8 am I went back down to the front desk, where yet again, another young girl, Amri, was working. She was very kind, but also very new. We called our bank and told them of the error. The bank gave us a list of instructions the hotel needed to follow to reverse the charges and told us it would be 2-3 business days after the faxed letter the hotel would send. Amri assured us she would write the letter and fax it over. We requested a copy of the letter and the faxed confirmation sheet for our records. At the end of the day we went back to the front. The girl at the front desk had to call Amri on her phone and ask where the letter was. I never received my fax confirmation sheet as asked. This trip was spent with worry and anger. We had quite a few things planned that had to be canceled since the hotel was responsible for this money mis-hap. I have every intention of emailing, calling and faxing a letter over to the GM today. This was ridiculous. I have worked in the hotel business and never treated my guests this way. I will never stay here again.