Nice Property, Staff Friendly, But Incompetent
Stayed here for 2 nights while moving my son into UT. Paid $95 on Priceline. The staff was friendly and professional, the property is nice, the location is OK. Three things made me give it a lower rating - one, I needed to make a conference call in the early AM, and didn't want to do it in my room. Tried to dial an 800 number using the phone in the business center - didn't work. Called the front desk, they said the "phone bank" should work - hurried over there, but all the phones had been removed (the front desk didn't get the memo, I guess). Two, I asked for a 3:30 wakeup and 4:00 taxi to make my early flight out. They got confused and missed the 3:30 wakeup call - luckily I just woke up on my own about 5 minutes to 4 and went down to check out. The 3rd thing is they tried to put internet charges (which should be waived for members of Omni's loyalty program) on the bill - I had to remind them to waive those. Big issues? No, but don't have to deal with this stuff at the Hilton...