They Lost Our Reservation
When we arrived they advised they didn't have our 3 reservations. We provided them with our reservation number and it turns out the call center didn't send them the reso?? Anyway, they were now full so they decided to put us up in their sister hotel, which was another 3 or 4 blocks from where we wanted to be and a lower level hotel. When I asked about the price difference and wondered if it was less because it wasn't as nice, I was assured it was less because they were giving us a deal! Not true. Since we were traveling with someone with an injury we decided the sister hotel was too far to walk, so I went back to demand compensation of one of the rooms or taxi vouchers or something. Well instead of giving us ANYTHING, they decided we could have three rooms and they would just move three other parties to the sister hotel. When I mentioned that wasn't fair either, I was told (with attitude) that most people would be happy to move because of the discount. Another person behind the desk commented (with more attitude) something like "great, now we have to move three separate parties". When we finally got our rooms sorted, we went up to the rooms to find they were the size of a closet and two of them smelled like wet dog. There were stains on the carpet and one of our room keys didn't work. I won't ever book there again....