Luxurious...but troublesome
I stayed at the Chatwal earlier this year for about a few weekdays.
I came to the door, my bags were taken up. I believe I was SPG Gold at this point - anyhow, availability was low and I was put into a standard room that overlooked 44th. The front desk was kind and welcoming. However, no one took me up to my room which I usually don't mind, but more on that below.
In the room - the feel is that of uber luxury - the Great Gatsby/ Roaring 20s theme really jumps out - the attention to detail is meticulous. Now, the lighting, blinds, tv, and toilet in the room were all extremely confusing. It would have been nice if someone were to walk me through everything. I spent a decent amount of time trying to figure out both the console/ phone and their magic toilet which apparently is a heated seat with all sorts of other features. Turns out that mine was actually broken. 
Anyhow, I had called and asked for a charger for my phone - it never came. I had to call back a second time - this time my butler picked up and brought it. The woman who picked up the first time was extremely rude and sour. Anyways, the bed is AMAZING. Probably the best bed I've ever slept in.
Anyways, the next morning as I'm getting ready, I asked for an iron and an ironing board. The same woman from yesterday picked up. I waited 15 minutes before deciding to just hop into the shower. Wasn't there when I got back, had to call again, wait 10 more minutes and my butler brought it. Luckily I didn't need to be anywhere exactly at 8:30 but if I had, that would have been a huge problem.
When I returned, I mentioned these points along w/ the dysfunctional electronics to the woman at the front desk. She was very understanding, asked if I knew who picked up the phone both times (I didn't) and offered to move my room to a suite with a terrace. She also sent up 2 $40 certificates to use in their restaurant/bar. I appreciated that of course. The 2nd room was even better obviously! The terrace was fantastic - very private with a lot of large plants around. It was a warm day in NYC with light drizzling.
This room had a functioning toilet with all the gadgets. I would also like to mention that the showers are GREAT (rain showers), although the sinks are a bit odd. Overall probably the most luxurious room I've been in (really just something you have to see for yourself).
Additionally, I used the gym once while there - it's tiny, just a few cardio machines and some yoga balls with a short rack of dumbells. Disappointing - wasn't able to try the pool.
Also, never ordered any food either. Overall....it's nice, but the price tag is rather hefty, I'm not sure I'd opt to stay there too often over a place like the Trump SoHo unless I needed to be in midtown.