Great location and hotel but service needs some work
I have been a gold member for Starwood hotels for two years now and I love their hotels but occasionally there is a slip in their service. I booked the Westin Chicago River North on half points and half money for 2 nights. My wife and I flew different times so she had to check in first. I made sure her name was on the reservation. The problem came when the person at the front desk said that she did not qualify for complimentary internet because she was a "regular member" not gold. She kindly asked to look me up and that I was a gold member. He still said no! When I found out about this, I was a bit upset because whoever checked her in is a moron! I don't call people that very often but he was. She insisted that he look closely but he kept saying no. But when I called, they said I was a gold member and wouldn't be any problem. 
Another problem came when we asked for late check out at 4 pm (another perk of being a gold member). They said no problem but then when it came to check out they asked us when we were checking out? We told them 4 pm because that's one of the perks. They said again that I wasn't a gold member! I was mad at that point because either these people were knew or just not very smart! I wanted to give them the benefit of the doubt again so after I hung, I called the front desk again and asked for late check out and they said not a problem. I told them someone just called and said I couldn't. They apologized and said it was fine. 
Other than some of the front desk people not knowing what they are doing, our stay was fine. I think the hotel should really train their staff better in looking up information. I would stay here again but if I experience this problem again I will make a formal complaint.
As for the room, it was a great room with a semi view of the river! It was easily accessible to transportation and overall a great hotel and located in prime area! Definitely recommend staying here!