Terrible treatment for Gold member
I recently booked a stay here using points, as I am a nearly 30-year Marriott customer. I intended to stay with my family over Thanksgiving, while visiting relatives. I called in advance to check on availability of rooms, and was assured there were plenty unbooked. When my family and I arrived, we were told that we would not be upgraded, but that we could purchase the upgrade with cash. It wasn't an issue of the room type we desired being unavailable, but simply management's discretion. After much conversation with the Assistant Manager, we requested that they call the Tempe location and check availability there. Instead, we were given the number and called ourselves. Tempe location was more that happy to accommodate, so we packed our bags back into the car and drove to the Tempe location. Our stay there was perfect, they could not have been more welcoming. Tempe will be our destination of choice from here on out. Special thanks to their Front Desk Supervisor, Christine H. for making our Thanksgiving a wonderful experience. Marriott has a gem in this employee.