Great location with old school NYC charm!
Lets get something straight...this is a mid range hotel and not high end nor do they claim they are. Most people with complaints here are probably expecting the Penninsula at mid-range prices. Newsflash...hotels in NYC are expensive! If you are staying here, even for $250-300/night you are still paying for a mid range hotel. I have stayed here numerous times for business trips and have never experienced anything that was so negative that it would prompt me to waste my time writing a review. Now, I have experienced a room with an old/musty smell...also had a room that was not properly cleaned...but guess what?? I PICKED UP THE PHONE and changed my room! That's all it takes. Their staff is more than helpful and have always resolved any issues for me. The rooms are fine....the beds are comfortable and clean. The location cannot be beat and in my opinion you cant get a better deal. This review is from someone that has stayed here a total of 17 times!