Terrible customer service! Don't ever stay at the Sheraton SF Wharf
I booked online at what I thought was the $184 including tax AAA rate - found out when I checked in that the rate was $189 plus tax - when i asked both the hotel manager and the starwood customer service for a change -both said they would not honor this as it was my word against theirs! Frankly for $189+ tax there are a TON of better hotels in SF...Really poor customer service...will NEVER stay at a Sheraton or any other Starwood for that matter...their lack of customer service is appalling....And by the way..the hotel is filthy...smells, stains on the carpet and on the mattress (yes we checked as it was filthy wanted to make sure no bed bugs!)...really truly bad experience