HORRIBLE EXPERIENCE
I(a mom) arrived at the hotel at 11pm with my 11 year old son and 14 year old friend after driving 4 hours from a baseball tournament. No lights outside hotel were working(sign, parking lot, circle drive). No luggage carts available. Checked in, carried stuff to room. Room was a on bed, handicapped room. I went back to the front. All 2 Queen rooms were taken...which is what my RESERVATION was for(I had the printout)! "Ray" brought us a roll away. TV did not work. "Ray" said sorry without even attemting to look at it. After sleeping 4 hours, I got up to shower. Water sprayed across the bathroom onto the mirror from faulty shower head. Hair dryer did not work. I went to front desk to get another one. None available. "Ray" sent me to another room so that I could dry my hair. NO hair dryer in there. Left to board a plane with a wet head... "Ray" said the manager would be calling me to offer a "sizable" refund for our 5 hour stay....I have called with no returned calls or refund. There are LOTS of hotels on this road. My advice is to pick another one! (BTW-this was my 10th hotel stay through the summer due to baseball and the worst experience. I am not a novice complaining travelling mom:) )