not good enough for a hyatt
My husband and I stayed at the Hyatt in San Fran on a particularly busy weekend for the city (Fleet Week, Air Shows, Blues Festivals, 49ers and America's Cup). A Hyatt should be able to stand up to these events. We knew that the lobby was being renovated but there was a total lack of signage to direct guests where they needed to go and there was no doorman at the makeshift entrance to the hotel to mark the entrance and provide direction. 
The check in process was totally underwhelming. The woman provided no information on the hotel, or the city and was incredibly aloof. 
Initially I thought the room we were in was one of the unrenovated rooms.... turns out it wasn't. Granted the colour scheme was not to my taste but even if it was, it was cheaply finished and already had chips taken out of the veneer of the bedside tables. The bathrooms are not bright enough and the bath so small it was pointless to have one in there at all.
We had arranged for tickets to be sent to hotel prior to our arrival. Obviously we confirmed this was ok prior to the booking to tickets, we then confirmed that they had been received. We then spent two anxious days while concierge attempted to locate them. 
Until this point my husband was pretty positive about the hotel, he then tried to organise a restaurant via the concierge, after that experience he was well over the concierge and the hotel. 
I understand that the city was busy and there were a lot of guests but perhaps additional staff during the turmoil of the renovation might make the guests feel welcomed and satisfied with their stay. 
Even without the renovation our experience was disappointing and I will certainly never stay there again. If you are paying for a fancy hotel you expect a certain level of service, The Hyatt did not deliver on basic elements let alone the inconvenience of the renovation.