Excellent Service and Kind Staff
The W City Center, Chicago, is a fine hotel in the W tradition. The Location can't be beat just a couple of blocks away from Grant Park and a blocks or so away from the Sears Tower. The best part of our W experience was however the staff. Always helpful and courteous, the staff, I felt went above and beyond their normal duties to help our party to be comfortable, and accomadated our early check in request with ease. The facilities were wonderful and the style of the hotel was hip as always. Special recognition goes to Eden Bernal, the concierge who was able to direct me to a post office, book a wonderful tour and even look up the address of the New York State department of Taxation and Finance for me. Did I mention that the wedding that we went to at the Hotel was wonderful as well? all in all nothing to complain about...and I love to complain.