Horrible
I decided to stay at the W Hotel Dallas because the interior of the hotel looked awesome and it was in a perfect location! When we first arrived the front desk staff made us seem unwelcomed and it was very uninviting. I had previously spoken with concierge about special arrangements I wanted for the proposal that I had planned for my fiancé. After check-in that’s when everything started going downhill. First I was not put on the floor that was arranged, and upon getting into the room I found mold in the mini-fridge under the drinks on the door. We called down to the front to explain the problems we had and spoke to Lauren. She had a VERY bad attitude and after explaining our situation she "sighed" and said "I guess I can move you to the same room type on the 14th floor." Bellhop knocked on the door gave us the keys and walked away. There was no apology and after running to the hall to catch him to show him the mold he still had nothing to say except “I will let front desk know” and walked away. We finally made it to the 14th floor and opened the door to a smaller downgraded room. We were fed up with this hotel by now so I had my fiancé call her friends and they went out for the evening while I went to the Dallas galleria to pick a few things up. When I got back it was already night time and I went to turn the lights on and to my surprise the only light in the whole room was in the restroom!! There was NO lamp on the desk, no lamp by the window and the light between the two beds had no bulb! I called the front desk and Lauren answered again with the same attitude and said "really" as if I was lying. So that same bellhop came up and said "moving again?!." By this time my fiancé and her friends just walked off the elevator and they saw I was trying to figure this out so now my proposal was ruined. They moved us to a suite that we ORIGINALLY booked and never had. At this point we went out for the evening and came back to sleep. I do not recommend this hotel to anyone! HORRIBLE STAFF AND UNSANITARY ROOMS!!