I love this hotel!
This is my 5th stay at this hotel over the last year and I just have to say how much I love this hotel! Honestly, I've wanted to keep this a secret for selfish reasons, but I felt guilty after the EXTRAORDINARY service that I received today. I've always appreciated the very friendly and professional front desk staff, but GABRIEL and LIZANNE went out of their way today. I am on a business trip and decided to stay an extra night in DC, so I made a reservation only 5 minutes before arriving at the hotel. When I arrived, the information hadn't come through, so Gabriel and Lizanne gave me a coupon for a drink at the bar while I waited. During the time I was waiting, the two of them made me feel so welcome that I didn't even care that I had to wait for the room (which, by the way, was no fault of the Palomar, but rather the fault of the online travel agency). They were incredibly friendly and professional and genuinely made me feel that I was a valued patron. In short, they turned what might have been a less-than-pleasant situation into one that will forever endear me to this hotel.
To Gabriel and Lizanne - thanks from the guy in room 807 on the night of March 23rd. You both deserve promotions!