Tired rooms, shoddy internet
You are a hotel, in the middle of Washington DC. This is a place where people come to work, do business, etc etc. And your in-room internet is about as efficient a means of communication as a carrier pigeon. Seriously, guys, sort it out!
Aside from that, I stay in plenty of Four Points properties, and this is one of the most knackered I've ever seen. Noisy aircon, dated furniture, and a generally depressing vibe. Needs some money spending on it, fast.