Needs some more work to be above average
so,this is a tough one. hotel at check in was fast and efficient - we drove a long way in a snow storm, go there and were able to upgrade our room to what the call their "executive suite" - which meant you had a flat screen tv and some updated room amenities. we got into the room and compared to other places we stay in cities would say the room was "adequate" - TV was flat screen, but analog, no room refrigerator <which is usually helpful because of some dietary needs when I travel for several days> which meant I needed a good size ice bucket to keep certain things cold until morning; the room had no way to open window and was very stuffy <read below> - the towels were not luxurious but functional enough, the bathrooms were the tiniest I have been to in a long time <the door just "cleared" the edge of the toilet in swinging open and closed> - the ceiling was low - when I got into bathtub and stretched I hit the ceiling (I am 5'11") - oh yeah - and the phone next to the bed was not working - - ok now onto day 2
I head out from room on Day 2 around 10 am - -get back around 1:30+/- and room has still not been attended - ok fine - so I sit down at desk to do some work and I hear "drip drip drip" - and get up , go to bathroom area - nothing in sink, then turn on light in shower/bath area and I see the "drip drip drip" is coming straight out of the light fixture above the toilet <good thing I left toilet seat open or I might have been wading in some of it>// so I IMMEDIATELY turn off the light as the "light bowl" was literally filled with water, go out to phone and call the desk to report the "WATER PROBLEM" in the bathroom coming through the "ELECTRICAL FIXTURE" - so I wait, and wait - and about 15 minutes later call and say: "DID I MENTION THE WATER WAS DROPPING THROUGH AN ACTIVE LIGHT FIXTURE?".....yes yes - they paged the engineer she should be on her way..... + 5 min: I open the hall door and askthe housekeeper to page the engineer or someone.....ok now +20 minutes I call again - the desk says the engineer is on her way - a few more minutes , and finally a knock on the door - the engineer comes in, looks and then mumbles something and runs out????!!! OK FINE - so I sit there and wait some more - about 10 minutes later engineer reappears with assistant - they unscrew light bowl and dump it out - dripping seems less and then stops - SO, the room above had a leak from the roof (<big snow storm nite before> and engineer tells me that I have option to move rooms - I GUESS SO - 
ANYWAY - to shorten this up - they do arrange a similar room on same floor and now I have to REPACK all my bags and materials, get the bell man up to help me move , let my husband know that room has changed and to call me before he returns from meeting - 
2 hours later - all set in new room - 2 hours of my life I would not get back
later that night - new room was even "STUFFIER" and warm that night ....if that was possible...
in the wee hours we decided to get up and check the actual wall unit - we opened it up <licky for us?> and took out the filter and the air started flowing better - in the sun, we looked at that filter and were totally grossed out - it was dirty and packed with dust and debris - we stuck our head out in the morning, caught housekeeping on the floor - who put in a nice clean filter - - WTH?! anyone got a maintenance checklist at this hotel????
Plus side : 
everyone was very professional, eager to correct the mistakes and front desk offered us some options as comps - we chose some drinks at their bar (reviewed separately)
Hotel is in great location as far as getting around Center city and all it has to offer
So individual staff made up for lack of overall management of the hotel - 
there is no excuse for the experience we had - just sloppy engineering/maintenance
Until they get their facility maintenance act together - these "exec rooms" are a $100 value "at best".... not what we paid for them