Used room/terrible service
To cut a long story short our first room was not cleaned properly, half eaten food in the fridge and mud on the bathroom floor. After waiting over an hour for someone to clean it up and bring us an ice bucket, we decided no one was going to come and to switch rooms . Our second room and a try full of old food, right in front of our door. We asked if someone could clean it up and after arriving back to our room 5 hours later, it was still sitting outside our room. So gross. I will never return to this hotel because they do not clean their rooms properly and even if they did, they do not make any effort to help their guests. Totally unacceptable for a room costing over $200. The only reason I said poor and not terrible is because the valet guy was great. Oh, and the coffee in the WBC coffee shop was gross. Not anything like Starbucks. It tasted very sour to me.