Poor Service and Follow-up - Needs Better Management
My TV was not working properly when I returned from work at 9 PM. I called the front desk once and had to call back because no one answered after about 30 rings. Upon calling back I informed them of the issue and was told it would be fixed by the time I returned from dinner. Got home same problem. Called the front desk again and they had no record of my first call and I asked for the manager and after being put on hold for 3-4 minutes I talked to the manager who told me the tech had gone home and I could either move rooms or make due. After asking if this is how they run their campsite, I was offered a trivial amount SPG points. I told them they should never insult someone with such small recompense for forcing a guest to sit in their room and stare at 4 walls. I asked for that the General Manager to call me back the next day and never got a call back. 
So if you stay here, pray that your stay goes well because no one cares if something goes wrong. Management was give the opportunity to set things right and failed multiple times.