Overall, not a bad place to spend a week for camp
We stayed here because kids were in chess camp and were given a decent group rate. We had a one bedroom suite and for the most part met all our needs. We stayed for 8 nights. This is the first time we stay with this chain. Room was clean upon check in, but that was the last time it was clean. According to their site, they do minimal cleaning(I would imagine take out garbage, clean towels, etc) however that only happened once on Friday, two days before our check out. I talked to the person in charge of our room on Monday since we had been there since Saturday. She said she would handle it. Left in the morning, saw cleaning of other rooms, came back after noon, nothing. Talked to the housekeeping supervisor while I was getting breakfast the next day. Came back, to room, left to drop kids off, stayed out till after noon, again nothing. Talked to Manager on Friday. He signaled to the same supervisor I had spoken to Monday and said, sure we will clean your room, "You always have your do not disturb sign on when we are cleaning" end quote. No apologies, nothing. Well, I see you every morning, you are right there, how about mentioning that you can clean now, or even asking if I want the room cleaned, or even offer clean towels. Just left Homewood Suites and even though we had our sign up, they would come back and either ask if we wanted the room clean or offer/leave clean towels. That is the difference between chains and that is the difference and reasons why I keep going back to Homewood Suites. We always travel and stay for extended stays. Breakfast was good, if not running out of their food items, cups, lids, etc. Evening reception more geared to business than families. If you were not there by 5 on the dot, forget getting a table or even a good selection of food, let alone a glass of wine. One day, my kids saw the popcorn machine, my kids were thrilled. We asked the front desk person and she said, no there is no popcorn. Manager left and not sure where it was. She must have felt quilty after she saw the disappointment in my kids faces because she called our room 15 minutes later and said that she finally found it. Overall, good clean rooms as long as you stay less than 2 days. May consider this chain again, but not this location. There are plenty of good hotels all over the area.