Good location but crowded, rushed and only 4 sun loungers!!
We arrived around 2pm and it was quite busy with taxis arriving and leaving seemingly all the time. Check in was fine although not particularly welcoming (staff seemed a little bored). Room was ok, though we were on a seperate block (which is connected to the main block with a covered foot bridge). Unfortunately this looked out on the side road where the coaches parked and the "double" glazed windows were pretty much useless with LOTS of noise coming in. I'm usually not that bothered, but they kept revving their engines and playing music loudly which was annoying.
The beds were ok, nothing special but what sleep we did get (the walls, doors etc are quite thin!) was ok.
Flat screen TV in the room was modern and quite easy to use. Aircon unit was loud though.
We had a fire alarm go off at around 10pm, and everyone filed out. There was no real organisation, just a fire truck turned up, some firefighters went into the building and that was it... panic over. But the amount of people outside showed how busy this hotel got.
The weather was awesome so we decided to go for a cycle along the promenade and across the Golden gate bridge. Pier 41 is just a block away from the hotel and really easy to get to, so in terms of location this is excellent. Pier 39 is about 2-3 blocks away and again is easy to get to.
We decided to come back and use the pool area. the pool was good and the area clean however they hotel only had 4 (yes count them FOUR!) sun loungers for the ENTIRE hotel meaning that they were long gone when we got there. If the manager of the hotel reads this GET SOME MORE LOUNGERS!!!
Luckily for the cost conscious of us, there is a Safeway supermarket right opposite the hotel (its a multi-storey carpark which you can walk through to get to it). We found eating out in California generally quite expensive (after tax and tips) so decided to have sandwiches , coffee and pastries for breakfast and lunch.
The Concierge service was excellent and they bent over backwards to help, so credit to the guys at front.